Notes to the financial statements continued
RBS plc Annual Report and Accounts 2022 126
20 Memorandum items continued
deposits on 31 December of the year preceding the scheme
year (which runs from 1 April to 31 March), subject to annual
maxima set by the Prudential Regulation Authority. In addition,
the FSCS has the power to raise levies on a firm that has
ceased to participate in the scheme and is in the process of
ceasing to be authorised for the costs that it would have been
liable to pay had the FSCS made a levy in the financial year it
ceased to be a participant in the scheme.
Litigation and regulatory matters
RBS plc and certain members of NatWest Group are party to
legal proceedings and involved in regulatory matters, including
as the subject of investigations and other regulatory and
governmental action (Matters) in the United Kingdom (UK), the
United States (US), the European Union (EU) and other
jurisdictions.
NatWest Group recognises a provision for a liability in relation
to these Matters when it is probable that an outflow of
economic benefits will be required to settle an obligation
resulting from past events, and a reliable estimate can be made
of the amount of the obligation.
In many of these Matters, it is not possible to determine
whether any loss is probable, or to estimate reliably the amount
of any loss, either as a direct consequence of the relevant
proceedings and regulatory matters or as a result of adverse
impacts or restrictions on NatWest Group’s reputation,
businesses and operations. Numerous legal and factual issues
may need to be resolved, including through potentially lengthy
discovery and document production exercises and
determination of important factual matters, and by addressing
novel or unsettled legal questions relevant to the proceedings in
question, before a liability can reasonably be estimated for any
claim. NatWest Group cannot predict if, how, or when such
claims will be resolved or what the eventual settlement,
damages, fine, penalty or other relief, if any, may be,
particularly for claims that are at an early stage in their
development or where claimants seek substantial or
indeterminate damages.
There are situations where NatWest Group may pursue an
approach that in some instances leads to a settlement
agreement. This may occur in order to avoid the expense,
management distraction or reputational implications of
continuing to contest liability, or in order to take account of the
risks inherent in defending claims or regulatory matters, even
for those Matters for which NatWest Group believes it has
credible defences and should prevail on the merits. The
uncertainties inherent in all such Matters affect the amount and
timing of any potential outflows for both Matters with respect
to which provisions have been established and other contingent
liabilities in respect of any such Matter.
It is not practicable to provide an aggregate estimate of
potential liability for our legal proceedings and regulatory
matters as a class of contingent liabilities.
The future outflow of resources in respect of any Matter may
ultimately prove to be substantially greater than or less than
the aggregate provision that NatWest Group has recognised.
Where (and as far as) liability cannot be reasonably estimated,
no provision has been recognised. NatWest Group expects that
in future periods additional provisions, settlement amounts and
customer redress payments will be necessary, in amounts that
are expected to be substantial in some instances. Please refer
to Note 16 for information on material provisions.
Matters which are, or could be material, in which RBS plc is
currently involved are set out below. We have provided
information on the procedural history of certain Matters, where
we believe appropriate, to aid the understanding of the Matter.
Litigation
Claims by customers regarding NatWest Group’s Global
Restructuring Group (GRG)
NatWest Group is dealing with a number of active and
threatened litigation claims brought by current and former
customers of RBS plc and other NatWest Group companies on
a wide variety of bases who allege that they have suffered
losses as a result of NatWest Group’s treatment of SME
customers by its former Global Restructuring Group. These
include customers who were ineligible, or chose not, to pursue
a complaint through NatWest Group’s designated complaints
process for SME customers, which is now closed.
RBS plc remains exposed to potential new litigation claims from
customers who are dissatisfied with their complaint outcome or
who were ineligible to complain.
Regulatory matters
NatWest Group’s businesses and financial condition can be
affected by the actions of various governmental and regulatory
authorities in the UK, the US, the EU and elsewhere. NatWest
Group has engaged, and will continue to engage, in discussions
with relevant governmental and regulatory authorities,
including in the UK, the US, the EU and elsewhere, on an
ongoing and regular basis, and in response to informal and
formal inquiries or investigations, regarding operational,
systems and control evaluations and issues including those
related to compliance with applicable laws and regulations,
including consumer protection, investment advice, business
conduct, competition/anti-trust, VAT recovery, anti-bribery,
anti-money laundering and sanctions regimes. NatWest Group
expects government and regulatory intervention in financial
services to be high for the foreseeable future, including
increased scrutiny from competition and other regulators in the
retail and SME business sectors.
Any matters discussed or identified during such discussions and
inquiries may result in, among other things, further inquiry or
investigation, other action being taken by governmental and
regulatory authorities, increased costs being incurred by
NatWest Group, remediation of systems and controls, public or
private censure, restriction of NatWest Group’s business
activities and/or fines. Any of the events or circumstances
mentioned in this paragraph or below could have a material
adverse effect on RBS plc, its business, authorisations and
licences, reputation, results of operations or the price of
securities issued by it, or lead to material additional provisions
being taken.
RBS plc is co-operating fully with the matters described below.
Investment advice review
In October 2019, the FCA notified NatWest Group of its
intention to appoint a Skilled Person under section 166 of the
Financial Services and Markets Act 2000 to conduct a review of
whether NatWest Group’s past business review of investment
advice provided during 2010 to 2015 was subject to
appropriate governance and accountability and led to
appropriate customer outcomes. The Skilled Person’s review
has concluded and, after discussion with the FCA, NatWest
Group has now commenced additional review / remediation
work.