POLICIES AND WARRANTIES

12928 Sandoval Street, Santa Fe Springs, CA 90670

Tel. 800-221-9699

www.coasterfurniture.com

Coaster routinely registers all of its promotional material

with the U.S. Copyright Oce and obtains valid copyright

registration certicates evidencing the federal protection of

this promotional material under the Copyright Laws of the

United States.

Copying of images from this publication, or any of Coaster’s

publications, such as by scanning images, downloading images,

or photographing images for posting at web sites or other use

constitutes copyright infringement. Coaster has a program for

systematically locating all web sites at which images from its

promotional material are published and enforces its copyrights

where such images have been published without Coaster’s

authorization. Images from this and any other promotional

material generated by Coaster will be permitted by Coaster

only by those entities with whom Coaster has written dealer

or distributorship agreements, and then only upon submission

of a written request on Coaster’s standard Copyright Request

Form and approval of that request.

Any copyright infringement is enforceable in the federal courts

of the United States and its possessions. Coaster will pursue

any legal redress available under the copyright laws and other

intellectual property laws of the United States. We urge your

voluntary compliance with this policy.

If you have any questions concerning Coaster’s policies in the

area of restriction of use of Coaster’s copyrighted materials,

or Coaster’s policies concerning copyright enforcement please

contact our Marketing Department:

Marketing Department

(800) 221-9699 (562) 946-8683

MERCHANDISE PICK-UP

For your convenience, we will pre-pull orders of $700.00 or

more to expedite your pick-ups. We require a 24-HOUR

advance notice to pre-pull your order.

OFFICE HOURS

Oce Hours Monday – Friday, 8:00 am to 5:00 pm

Warehouse Hours Monday – Friday, 8:00 am to 4:30 pm

Orders for same day pick up must be received by 12:00 noon

and picked up before 4:00 . Orders placed after 2:00  may

not be available until the following day.

CATALOG & PRICE BOOK

Each account will receive one copy of our annual Coaster Cat-

alog and one Price Book each quarter. If you choose, you may

purchase an additional set for $25.00 each.

FRONT

Oce Hours

Catalog & Price Book

Merchandise Pick-Up

PAGE 1

New Zone Pricing

Tier Pricing Structure

Shipping

Direct Important Program

Method of Payment

Checks Returned

Collection Fees

Returns/Restocking

Hot Buy Pricing

PAGE 2

Limited Term Warranty

PAGE 3

Upholstery Warranty

PAGE 4

Coaster Bunk Bed Facts Sheet &

Warranty (10 Yr Limited Warranty)

PAGE 5

Coaster Swivel, Gliders & Recliners

(5 Yr Limited Warranty)

BACK

Branch Locations

PAGE 6

After 5  Service

Helpful Links

Images

PRICE LIST FOR 2016 CATALOG

SHIPPING

Please check with your respective branch for specic details

on availability of shipping. We will ship on a carrier of your

choice or one with which we have an agreement. All shipments

are FOB our warehouses, shipped freight collect. Minimum

shipping order is $700 by case lot ONLY.

DIRECT IMPORT PROGRAM

Please contact us for quotations and information regarding our

direct import program.

TIER PRICING STRUCTURE

Tier 1: All dealers doing less than $10,000 in sales in a contin-

uous 12 month time period.

Tier 2: All dealers doing more than $10,000 in a continuous

12 month time period.

ZONE 1

ZONE 2

NEW ZONE PRICING

Our price book consists of 2 price zones. Zone 1 represents the

geographical areas of Los Angeles and San Francisco. Zone 2

represents the geographical areas of Atlanta, Chicago, Florida,

Texas and New Jersey.

Zone 1 Zone 2

LOS ANGELES, CA  HQ

12928 Sandoval Street

Santa Fe Springs, CA 90670

CHICAGO BRANCH

255 Wille Road

Des Plaines, IL 60018

CITY OF INDUSTRY BRANCH

20300 E. Business Parkway

City of Industry, CA 91789

TEXAS BRANCH

14901 Grand River Road

Fort Worth, TX 76155

FONTANA BRANCH

10868 Elm Avenue

Fontana, CA 92337

NEW JERSEY BRANCH

45 Stults Road

Dayton, NJ 08810

SAN FRANCISCO BRANCH

8350 Pardee Drive, Suite #200

Oakland, CA 94621

ATLANTA BRANCH

4300B South Fulton Pkwy

College Park, GA 30349

FLORIDA BRANCH

10700 Enterprise Way

Miramar, FL 33025

METHOD OF PAYMENT

CREDIT: Credit terms are available through our factor

BB&T. We will set up the contact for you and they will advise

you of their informational needs. is may take 6 to 8 business

days to complete. Once your account is set up, with a factor,

please allow 24-48 hours for credit approval.

OTHER: In the event factor approval can not be obtained

(providing account is current), all orders must be paid either

by cash or a cash instrument - money order, bank checks, wire

transfer, direct deposit or credit/debit card. ere will be no ex

ceptions. You may choose to pay by company check. All check

information must match the business name and address on the

account. Checks will be veried by Coaster before orders are

shipped.

Note: We are not able to return cash if the check amount is

greater than the order. e dierence will be credited to your

account. We do not accept personal checks.

WIRE TRANSFER: You may also use wire transfer to pay

your invoices. If you choose to pay by wire transfer, please con

tact the accounts receivable person at the local branch to obtain

the necessary routing information.

RETURNED & NSF CHECKS

All returned checks are subject to a $45.00 fee. e account

will be placed on hold until the returned check is paid either by

cash, money order, bank check or wire transfer. After receiv

ing an NSF check, the account will be placed on a cash basis

for the next 6 (six) purchases. ey are to be paid either by

cash, money order, bank check or wire transfer – no exceptions.

Should there be a second NSF check the account will be placed

on a “cash only” basis indenitely. If a check is returned in

error by your bank, a letter from your bank is required before

we will once again honor your checks.

COLLECTION FEES

Should the account go into collection you will be responsible

and charged for all collection fees.

RESTOCKING FEE

Should there be a reason for merchandise to be returned, a

20% restocking fee, from invoiced cost, will be charged on all

merchandise that was not shipped damaged or incorrectly.

RETURNED MERCHANDISE

DEFECTIVE MERCHANDISE: Claims for defective mer-

chandise or missing parts must be made within 1 year from date

of invoice. Damage claims must be made against carrier. No

merchandise returns will be accepted without prior authoriza-

tion and a return authorization number from Coaster.

12928 Sandoval Street

Santa Fe Springs, CA 90670

(800) 221-9699

www.coastercompany.com

HOT BUY PRICING

No further discount will be applied to items listed under

HOT BU Y.

Fontana, CA

City of Industry, CA

WARRANTY TERMS

Coaster Co. of America warrants that its merchandise are free

from manufacturing defects (workmanship and/or material)

and will either give credit or replace defective parts for a period

of up to one (1) year from the date of purchase in accordance

with the conditions set forth below.

If a manufacturing defect is found, Coaster should be notied

promptly of the defect and supplied a copy of the invoice and

delivery ticket. Inspection by a Coaster employee or represen

tative may be necessary to verify that a manufacturing defect

exists, or you may be required to submit samples to Coaster

along with a digital image of the defects.

If replacement is required in accordance with this warranty and

the defective material or merchandise has been discontinued

or unavailable, Coaster reserves the right to select and supply

similar merchandise or oer full credit for the merchandise;

otherwise the same material or merchandise will be supplied

for replacement purposes.

is warranty is made SOLELY TO THE RETAILER and is

NOT TRANSFERABLE under any circumstances. It is the

retailer’s responsibility to contact Coaster with a claim. We

will not handle claims from consumers directly; all requests

must go through the retailer who sold the merchandise to the

consumer. We advise all retailers to retain invoices for a mini

mum of one (1) year for warranty purposes.

is warranty supersedes and replaces all implied warranties

of merchantability and use for particular purpose. No repre

sentative, employee, or agent of Coaster or any other person

is authorized to assume for Coaster any additional liability or

responsibility in connection with Coaster’s merchandise except

as described above. Implied warranties or merchantability and

tness of the merchandise are limited to a period of one (1) year

from the date of purchase. In no event shall Coaster be liable

for indirect, consequential or incidental damages of any kind.

ADDITIONAL CONDITIONS

e following examples are not manufacturer’s defects:

• Colors may vary slightly from the photo because of

photography and printing tolerances.

• Foam will soften slightly.

• Sizes are stated in U.S. standard measurements while the

actual sizes are manufactured using the metric system.

erefore the sizes may vary slightly.

• ere are no exchanges or refunds on any pillows or toppers

sold.

• No returns for buyer’s remorse.

*No returns - other than stated above - will be accepted.

Warranty is void for any of the following conditions:

Improper maintenance or improper use resulting in

damage.

Any product modications by dealer, consumer, or other

parties not authorized by Coaster will void this warranty.

Floor samples sold or products designated “AS IS” at the

time of purchase are not covered by the warranty.

Warranty does not cover minor variations or dierences

between oor samples or printed illustrations and your

furniture.

Cost of packaging and shipping to and from Coaster is

not covered by the warranty unless expressly arranged by

Coaster.

is warranty covers only articles of furniture intended

for residential use only, does not cover any industrial,

commercial, institutional, or rental use.

Dissatisfaction due to buyer’s remorse.

Normal wear and tear.

Damages incurred during transportation.

Damages incurred during assembling or maintenance.

Damages incurred by accidents or abuse.

Additional conditions for warranty on upholstery are listed on

the attached addendum.

LIMITED TERM WARRANTY

ONE 1 YEAR FROM DATE OF PURCHASE

12928 Sandoval Street

Santa Fe Springs, CA 90670

(800) 221-9699

www.coastercompany.com

PRICE LIST FOR 2016 CATALOG

UPHOLSTERY WARRANTY

ONE 1 YEAR WARRANTY

FRAME CONSTRUCTION

• Coaster oers a limited lifetime warranty to the original

buyer against defects in material or workmanship.

• Defects in workmanship and materials are dened, for the

purpose of this warranty, as causing the product to be un

sound structurally or mechanically, or substantially altering

the appearance of the piece.

• is warranty applies only under the conditions of normal

usage and does not apply to defects resulting from misuse,

accidents, negligence or normal wear.

COASTER WARRANTY

MOTION UPHOLSTERY

e reclining mechanism is warranted to be free from defects in

design materials and workmanship.

CAUTION: Children should not be allowed to play on or

operate motion products. e leg rest of the recliner folds

down on closing and could result in injury to a child. Always

leave unoccupied chairs in the closed upright position.

ONE 1 YEAR WARRANTY

FABRIC

Fabric and vinyl are warranted against wear under normal care

and condition. is does not cover shrinkage, piling, or fading

due to chemical after-treatments or improper cleaning. Use

of chemical treatment or improper cleaning invalidates the

warranty.

ONE 1 YEAR WARRANTY

STITCHING

Coaster warrants the stitching against slippage under normal use.

ONE 1 YEAR WARRANTY

CUSHIONS

Coaster warrants seat cushion against defects and loss of foam

resiliency, under normal use. Do not confuse normal softening

and attening that occurs in all foam products with actual loss

of foam resiliency.

ONE 1 YEAR WARRANTY

LEATHER WARRANTY

• Leather will not tear under normal use.

• e nish will not peel from the leather.

• e nish will not show excessive cracks other than normal

wrinkles from stretching.

• Natural markings such as scars, brands, grain variation,

wrinkles, etc., will be considered normal characteristics and

not construed as defects. Every hide has its own natural

characteristics and no two are the same, so color variations

may occur.

• Leather warranty does not cover damage, fading, improper

use, damage due to excessive heat, cold or exposure, or prob

lems resulting from unapproved cleaning methods:

Do not use bleach, oily substances or strong

detergent (including laundry detergents).

Keep ink, uids, body oils, chemicals and sharp

objects away from upholstery.

Exposure of leather to sunlight or extreme light

sources may cause fading and damage.

Do not use any heat lamps or hair dryers on the

leather.

Recommended Leather Cleaning Method

If necessary, clean immediately with mild soap (non-

concentrated) diluted in lukewarm distilled or puried water

on a soft clean towel. Always try to clean in a small hidden

area rst. This cleaning method is recommended for

corrected leathers, not for natural grades of leather.

For oil, grease, or stubborn stains consult a professional

leather care company.

ONE 1 YEAR WARRANTY

12928 Sandoval Street

Santa Fe Springs, CA 90670

(800) 221-9699

www.coastercompany.com

BUNK BED FEATURES

We have redesigned and improved our bunk beds to make

them even stronger and safer with these added features:

• Full length guard rails on all sides of the top bunk bed

• Built in ladders on both sides of the top bunk bed

• Stronger, larger 1” x 2” side rails

• New patented extra heavy duty reinforced brackets

• All around larger and heavier gauge tubing

OTHER FEATURES: Lead free, epoxy powder coat nish that

resists scratching or chipping, with high gloss nish in red,

white, blue, or black. Heavy gauge large diameter tubing, re

inforced patented corner brackets; all required warning labels,

parts and instruction sheets.

Coaster has taken action to make sure that its bunk beds con

form to current cpsc safety specications per 16 cfr parts 1213,

1500 + 1513 and astm f 1427-01.

1. When using beds as bunk beds, the ladder MUST be

securely attached to the upper bunk rail at all times.

2. When using the beds as two (2) separate oor-standing

beds, the ladder MUST be stored in a separate location

where children cannot use the ladder in any manner.

3. DO NOT use, nor permit children to use, the ladder in

any manner whatsoever, other than to access the top unit

when used as bunk beds, and only if the ladder is securely

attached to the top bunk rail, as set forth in the instructions.

4. Any misuse or unauthorized use of the ladder could result

in serious or fatal injury.

5. Failure to follow the above WARNING, and/or failure to

follow assembly instructions completely, will void any and

all liability of COASTER COMPANY OF AMERICA for

damages and injury to persons and property.

10 YEAR LIMITED WARRANTY

Coaster has a ten (10) year limited warranty on its patented

extra duty reinforced brackets. ese brackets are specical-

ly designed for safety and are available exclusively on Coaster

bunk beds. We will repair or replace any metal bunk with a

defective bracket. is warranty is intended for the original

purchaser and is intended for residential use only.

Item numbers that are available with a limited warranty

(colors may vary):

#2250 #2253 #2256 #2258

COASTER BUNK BED FACTS SHEET & WARRANTY

TEN 10 YEAR LIMITED WARRANTY

12928 Sandoval Street

Santa Fe Springs, CA 90670

(800) 221-9699

www.coastercompany.com

COASTER METAL BUNK BEDS HAVE BEEN

TESTED AND CONFORM TO ASTM F142701

WARNING

TO PREVENT SERIOUS OR FATAL INJURY

US PATENT 5.522.101

PRICE LIST FOR 2016 CATALOG

SWIVEL, GLIDER & RECLINER FEATURES

• Strong and long lasting mechanism for easier swiveling,

gliding and reclining.

• All around large and heavy gauge tubing for strength.

• Plush cushioning for more comfort.

• It swivels, glides and reclines. Each comes with strong

metal body frame, high quality leatherette or velvet surface in

attractive colors.

Colors Available

Black, Bone, Navy Blue, Taupe, Hunter Green, Plum,

Microber Brown, Microber Tan

• All recliners are accompanied by a matching gliding

ottoman.

5 YEAR LIMITED WARRANTY

Five (5) year limited warranty covers frame and mechanism.

We will replace any frame or mechanism due to manufacture

defects. is warranty is to the original purchaser. It is intend

ed for residential use only.

Our best metal swivel, glider recliner with ottoman. See the

recliner section in our current catalog.

COASTER SWIVEL, GLIDERS & RECLINERS

FIVE 5 YEAR LIMITED WARRANTY

SEVEN

WAREHOUSES

Coaster has distribution

centers strategically

located nationwide making

it convenient for you!

SEVEN

CATEGORIES

Coaster has a complete

selection of furniture for

every room, need and

style.

INVENTORY

IN STOCK

Coaster carries all of the

inventory so you don’t have

to! We’ve made retrieving

your purchase easy!

DELIVERY

PROGRAM

We can lock in your cost,

ship prepaid to your store,

and arrange for return or

replacement if necessary.

COST

EFFECTIVE

We are always looking

for ways to reduce cost,

and pass the savings

back to you.

12928 Sandoval Street

Santa Fe Springs, CA 90670

(800) 221-9699

www.coastercompany.com

COMPANY WEBSITES

IMAGE REQUEST REQUIREMENTS

STAY CONNECTED WITH US

In order to support your endeavor to promote your busi-

ness, we have outlined a few points for you to keep in mind.

Please read our Policy Acknowledgement and Copyright

Request Forms if you are interested in requesting images.

Company Website

www.coastercompany.com

Retail Website

www.coasterfurniture.com

Coaster Company Job Opportunities

www.coastercompany.com/jobs/index.html

• Read and sign our Policy Acknowledgement Form and

• Fax completed forms to Coaster Marketing Depart-

ment at (562) 946-8683.

• Allow 5-7 business days to receive your images.

images@coasteramer.com

Become a Fan on Facebook

www.facebook.com/coasterfurniture

twitter.com/CoasterCompany

Coaster Living Monthly Magazine

coastercompany.com/news/coasterliving.html

The undersigned agrees to use the material/information ONLY for the purposes

and in the manner expressly set forth above.

Please fax to (562) 946-8683

Company Name Account # Contact Person

Address City State Zip Code

Phone Fax (if available) Email Address

Signature Print Name

Approved By

Please complete this form and return it to Coaster via fax at (562) 946-8683 or send by mail to: 12928 Sandoval Street,

Santa Fe Springs, CA 90670. Please allow a minimum of ve working days to process your request.

This form should be lled out every time you request images from us.

Image Needed (Please list all the items needed attach additional pages if necessary) Date Images Needed By

How will you use this information and in what type of publication?

(I.e. circular, web site, catalog, etc)

Company Website

If you can accept digital image les via e-mail or ftp site, please list all applicable information here.

*All images will be sent via regular mail in digital format on a CD.

12928 Sandoval Street

Santa Fe Springs, CA 90670

(800) 221-9699 | F: (562) 946-8683

www.coastercompany.com

*Note: You may not use the Coaster Name, Logo, Address/Phone, or Model numbers

in any form of publication or advertising.

In order to support your endeavor to promote your business, we have outl ined a few points for you to keep in mind.

POLIC Y ACKNOWLE DGEMENT

We will be happy to assist you with any questions or concerns •

you may have with our products. Just call the toll free number

of the Coaster location where you received the merchand ise

and ask for Parts Department.

We are not s et up to handle calls from consumers directly. •

Any request for parts, exchange or ref unds receive d from

consumers will be redirected to the retailer where the pur-

hase was made. Please make it clear to your consumers to

contact you should they have any questions or problems with

their order and/or merchandise.

We will automatically close the account of any dealer who •

directs consumer calls to Coaste r.

CUSTOMER SERVICE

Marketing Department

[email protected]

(800) 221-9699 (562) 946-8683

CONTACT INFORMATION

All returns must be made within 30 days from purchase with •

purchased the merchandise from Coa ster must make the re-

turns, and no one else.

Any merchandise returned to Coaster due to error or damage •

incurred not on the part of Coaster is subject to 20% restock-

ing fee without e xception. Freight expense incurred for any

reason will be at the dealers’ ex pense.

RETURN POLIC Y

Please sign below as an acknowledgement that you have read this letter in entirety (two pages)

and that you agree to comply with all that is stated. Based on the discretion of Coaster

Management any violation of these terms can result in the loss of your Coaster account and

possible legal redress as provided by the court.

Please fax both pages to (562) 946-8683

Company Account # Date

Name (Print) Signature Position

2 OF 2

12928 Sandoval Street

Santa Fe Springs, CA 90670

(800) 221-9699 | F: (562) 946-7750

www.coastercompany.com

All Coaster images are copy righted. Copying of images such •

as by scanning images, down loading images, or photograph-

ing images constitutes copyright inf ringement.

Any copyright infringement is enforceable in t he federal •

courts of the United States and its possessions. Coaster w ill

pursue any legal redress avai lable under the copyright laws

and other property laws of the United States.

Based on the discretion of Coaster Management any •

violation of these terms can result in the loss of you r Coaster

account.

You agree to defend, indemnify, and hold Coaster harmless •

from any and all liabilities, co sts, and expenses, including

reasonable attorney’s fees, related to any violation of these

and conditions by you or your company.

ALL products from Coaster are packa ged to reduce pos-•

sible damages that may occur during sh ipping and handling.

However, the original packagi ng of Coaster products does

not meet shipping standards of some companies.

We do not recommend using shipping services such UPS, •

FedEx, DHL, and other similar compa nies who are not fa-

miliar with handli ng furniture. If you chose to utiliz e such

services, please ma ke sure that each product is repacked to

meet the shipping standards according to the ca rrier. Any

merchandise damaged incurre d through these services will

not be accepted for parts request, exchange , refund or credit.

It is your responsibility to ensure that the pac kaging meets •

the shipping standards of the carr ier you’ve selected.

We will do our best to provide merchandise to you in a sati s-•

factory condition. We require the dealers to INSPEC T AND

REPACK each item prior to shipping to customers. If you

notice any damage, please contact Parts Depa rtment at the

Coaster Branch nearest to you right away.

Coaster will not ship to consumer or residential loc ation. •

Any shipment to consumer or residential location is the re-

sponsibility of the retailer, who wil l be held fully responsible

for any damages, errors, or returns .

Coaster relinquishes any and all re sponsibilities for damages •

and/or lost of merchandise incurred onc e the merchandise

has left the Coaster warehouse.

Policy Acknowledgement continued on the next page

Any dealer who wishes to use Coaster image s must sign this •

Acknowledgement Form. In addition, you must obtain an

approval for the right to use Coaster images from the Ma r-

keting Department at the Coaster Headqu arters in Santa Fe

Springs, CA.

Requests for images received from anyone on behal f of the •

dealer must accompany the completed and signed Copy

Right Release Form and Acknowledgement Form by the

dealer.

If the request for images is approved, the images w ill be •

placed on a CD and mailed.

Please allow 5-7 working days to receive images.•

Any mention of Coaster name, address, phone number or •

web address is prohibited.

In order to support your endeavor to promote your business, we have outli ned a few points for you to keep in mind.

Policy Acknowledgement

POLICY AND PROCEDURE

Place your initials here to indicate that you agree to all conditions as stated above.

1 OF 2

12928 Sandoval Street

Santa Fe Springs, CA 90670

(800) 221-9699 | F: (562) 946-7750

www.coastercompany.com

CLOSING TIMES AROUND THE U.S.

Pacic: 5:00 pm

Mountain: 6:00 pm

Central: 7:00 pm

Eastern: 8:00 pm

We would like to encourage and remind our customers in the

Eastern and Central time zones that you are able to call the

Dallas oce (Texas) for information and stock during your 5 

business hours. Please use our 800 FAX numbers to send your

order in whenever possible. Call our Call Center to set up an

account, place order and check stock availability.

(877) 262-7837 or (877) COA-STER

5:00 am - 5:00 pm (Pacic Standard Time)

FAX (817) 554-5023