INDIAN RAILWAY CATERING AND TOURISM CORPORATION LTD

12th Revised –Aug 2022 Page 1 of 46

INDIAN RAILWAY CATERING AND TOURISM CORPORATION LTD.

EXPRESSION OF INTEREST (EOI)

For Short-listing of Food Aggregator

for

Provision of Supply & Delivery of Pre-ordered meals through e-Catering

EOI DOCUMENT

(non transferable)

Event Description

Event Date and Time:

Event Location

Commencement of

sale of EOI

document

CONTINUOUS PROCESS

IRCTC Ltd

Corporate office, 12

th

Floor

Statesman House, B-148,

Barakhamba Road,

Connaught Place, New Delhi-

110001

Last date and Time

of submission

15

th

of every month upto

1200 hrs

Date and Time of

opening

15

th

of every month at 1215

hrs

Address: IRCTC Ltd

Corporate office, 12

th

Floor

Statesman House, B-148, Barakhamba Road

Connaught Place, New Delhi-110001

Ph.011-23311263-64

Website:www.irctc.com

Email.info@irctc.com

12th Revised –Aug 2022 Page 2 of 46

Disclaimer

1.1 This Expression of Interest (“EOI”) is being issued by the Indian Railway

Catering and Tourism Corporation Limited (“IRCTC”) for the purpose of

providing certain information to the Applicants to participate in the Process to

shortlist the qualified applicant for the purposes of provision of supply & delivery

of pre-ordered meals on trains over Indian Railways network through e-Catering.

1.2 The information contained in this EOI is being provided by IRCTC for the

limited purposes of enabling the Applicants to submit a response to this EOI for

undertaking the work and for no other purpose. In no circumstances shall IRCTC,

or its respective advisors, consultants, contractors, servants and/or agents incur

any liability arising out of or in respect of the issue of this EOI.

1.3 The information contained in this EOI or subsequently provided to applicant(s),

whether verbally or in documentary or any other form, by or on behalf of the

IRCTC or any of its employees or advisors, is provided to applicant(s) on the

terms and conditions set out in this EOI and such other terms and conditions

subject to which such information is provided.

1.4 This EOI is not an agreement or offer by the IRCTC to prospective Applicants or

any other person. This EOI includes statements, which reflect various

assumptions and assessments arrived at by the IRCTC in relation to the work.

Such assumptions, assessments and statements do not purport to contain all the

information that each applicant may require.

1.5 This EOI is a summary of available information and no reliance shall be placed

on any information or statements contained herein, and no representation or

warranty, expressed or implied, is or will be made in relation to such information

and no liability is or will be accepted by IRCTC, its respective advisors,

consultants, contractors, servants and/or its agents in relation to the accuracy,

adequacy or completeness of such information or statements made nor shall it be

assumed that such information or statements will remain unchanged.

1.6 Each applicant should therefore, conduct its own due-diligence, investigations

and analysis and should check the accuracy, adequacy, correctness, reliability and

completeness of the assumptions, assessments, statements and information

contained in this EOI and obtain independent advice from appropriate sources.

1.7 This EOI may not be appropriate for all persons, and it is not possible for IRCTC,

its employees or advisors to consider the investment objectives, financial

situation and particular needs of each party who reads or uses this EOI

1.8 Nothing in this EOI shall be construed as legal, financial or tax advice. IRCTC

will not be liable for any costs, expenses, however so incurred by the Applicants

in connection with the preparation or submission of their Application. IRCTC

12th Revised –Aug 2022 Page 3 of 46

reserves the right to amend this EOI or its terms and any information contained

herein or to cancel the process or altogether abandon the work at any time by

notice, in writing, to the Applicants.

2 Invitation for EOI

2.1 This EOI sets out the requirements that must be satisfied by Applicants in order to

participate for provision of supply and delivery of meals through e-Catering and

is an invitation to applicants to submit their profile/documents for short-listing as

Food Aggregator. The eligibility criteria for EOI are placed at Annexure “A”.

2.2 The EOI document shall be issued by IRCTC upon receipt of payment of a non-

refundable fee of Rs. 1000/- (“Processing Fee”) through a demand draft in favour

of Indian Railway Catering and Tourism Corporation Limited, payable at the city

of submission of EOI, along with the Application.

2.3 Alternatively, Applicants may also download the EOI document from the

IRCTC’s website (http://www.irctc.com or www.e-Catering.irctc.co.in). In such

event Applicants shall submit the Processing Fee of Rs. 1000/- (“Processing

Fee”) through a demand draft in favour of Indian Railway Catering and Tourism

Corporation Limited, payable at the city of submission of EOI, along with the

Application.

2.4 IRCTC reserves the right to call for submission of additional documents or any

document etc required to be submitted as per EOI.

3 Brief introduction to IRCTC

Indian Railway Catering and Tourism Corporation Ltd. (IRCTC) is a Public Sector

Enterprise under Ministry of Railways. IRCTC was incorporated on 27th September,

1999 as an extended arm of the Indian Railways to upgrade, professionalize and manage

the catering and hospitality services at stations, on trains and other locations and to

promote domestic and international tourism through development of budget hotels,

special tour packages, information & commercial publicity and global reservation

systems.

IRCTC is also managing on Board Catering Services in some Rajdhani / Shatabdi

/Duronto/Mail Express Trains and Static Catering Units such as Food Plazas, Fast Food

units across at Railway stations. IRCTC also has its business presence in Non-Railway

Catering at various Govt and private institutions.

3.1 Organization structure

Corporate Office of IRCTC is situated at New Delhi, which is headed by the Chairman

& Managing Director. Chairman & Managing Director is assisted by three Directors,

Director (Catering Services), Director (Tourism & Marketing) and Director (Finance)

and Group General Managers.

12th Revised –Aug 2022 Page 4 of 46

For smooth operations of the business across all over the country, five Zonal Offices are

working at Delhi, Kolkata, Mumbai, Chennai and Secunderabad. South Zone & West

Zone Offices are headed by Regional Director and all other Zonal Offices are headed by

Group General Managers. All Group General Managers have vast experience of working

in Indian Railways. These Zonal Offices are assisted by ten Regional Offices at

Lucknow, Chandigarh, Jaipur, Bhubaneswar, Guwahati, Patna, Bhopal, Ahmedabad,

Bangalore and Ernakulum, which are headed by Chief Regional Managers / Regional

Managers.

3.2 Scope of E-Catering:

E-Catering project has been launched as a pilot project on e-Catering with IRCTC with

the objective to facilitate passengers to book meals of their choice. The pilot project has

been extended from time to time to cover more number of trains on Indian Railways.

Based on response/feedback received from the passengers and the need to ensure

provision of catering services to travelling passengers, it has been decided by the

Ministry of Railways to proliferate this scheme on Stations so that passengers are able

to get pre-ordered meals of their choice at stations.

Presently, station based e-Catering is available at 409 A-1 & A Class Stations. The List

of stations is enclosed as Annexure-B. The station based E-Catering scheme may be

extended to more number of stations/trains in future.

IRCTC has established a call centre and has also operationalized E-Catering website

www.e-Catering.irctc.co.in for this purpose. Passengers can now pre-order the meal from

the different options available as per the choice, for delivery at the opted stations through

the e-Catering (website, app & call centre). The mode of payment in e-Catering shall be

Pre-paid i.e. online payment as well as Pay on delivery (POD) basis. The shortlisted

Food Aggregator shall deliver the pre-ordered meal to customer on stationary train at the

opted station. The opted meal shall be communicated to the Food Aggregator through

SMS as well as email at about 2 hours in advance of delivery time (Delivery time is the

train arrival time on a particular station). The time may vary and will depend on cut-off

time chosen by the aggregator.

The Short-listed Food Aggregator can provide meals through his catering units on PAN

India basis. Each unit/location, requested by Food Aggregator, to be included for e-

Catering project shall have all statutory licenses as required under the central/state laws

and should comply with the laws of the land. The shortlisted entity may request for

addition of more locations/units during the currency of the Short-listing. The shortlisted

entity may supply food items under e-Catering project only from its approved (by

IRCTC) locations/units to the stations in the reasonable vicinity of the said units.

4. Role of IRCTC and the Aggregator

Role of IRCTC

4.1 IRCTC will seek unit/location, contact details, for each location {clearly showing

base price (inclusive of 15% Commission), GST as applicable of the unit &

12th Revised –Aug 2022 Page 5 of 46

capability for production & delivery of the meals, from the shortlisted Food

Aggregator for processing for uploading on the website. IRCTC reserve the right

to prescribe menu and rates for meals/combo meals. “Payment of either mode

will be reconciled and 15% (IRCTC Commission, inclusive of GST) will be

levied on both POD (Pay on Delivery) and Prepaid orders. i.e 15% of the POD

order amount will be deducted from the aggregator RDS account and 85% of the

prepaid order amount will be deposited to aggregator RDS account by IRCTC.

Aggregator can later withdraw from his RDS account on request”

4.2 IRCTC reserves the right to de-list any of the location/unit during the currency of

Short-listing on account of consistent public complaints and also non-compliance

of any laws of the land.

4.3 IRCTC shall convey the list of approved stations for provision of e-Catering to

shortlisted Food Aggregator. The Food Aggregator may choose stations on which

he intends to provide e-Catering based on his locations.

4.4 IRCTC shall communicate (through mail & telecom or any other means) the

details of the meal item/s, quantity, station, train, name of passenger/s,

coach/berth, contact no. etc. to the Food Aggregator for proper delivery of meal

in time. Aggregators are also required to monitor their respective dashboards

periodically to track their orders.

4.5 IRCTC may permit to display the meal item & unit/brand of the Food Aggregator

on the website for pre-ordering of meals by passengers. Decision of IRCTC shall

be final and binding.

4.6 Food Aggregator on his own or through his authorised F&B operator shall have

to deliver the prescribed pre-ordered meal to the passengers in stationary train.

IRCTC may choose to appoint Delivery Aggregator at certain stations of its

choice.

4.7 IRCTC will make requisition to the Food Aggregator with the meal composition,

quantity, packing type & standard.

4.8 IRCTC may help the Food Aggregator in publicity of its e-Catering

meal/location. IRCTC may during the course of implementation, provide stickers

with IRCTC logo, message, barcode etc. to be affixed on the packet to be

delivered to the passengers.

Role of the Food Aggregator

4.9 After receipt of Letter of shortlisting for provision of delivery of meals at the

stations, the Food Aggregator will mobilize his resources and integrate with

IRCTC e-catering platform both forward and reverse.

4.10 Food Aggregator will submit the location/s, contact details, menu with rates

indicating of base price (inclusive of 15% license fee), applicable GST, for

processing for uploading on the website. The base price shall be market driven.

12th Revised –Aug 2022 Page 6 of 46

Food Aggregator shall also specify delivery time of each unit/location as well as

of menu items.

4.11 Food Aggregator shall have to submit details such as availability of statutory

licenses (FSSAI,GST etc) , photographs of the unit, location & address etc. of

F&B operator for approval by IRCT to engage for e-Catering as & when required

by IRCTC.

4.12 The menu rates and delivery/packaging charges (*Subject to fulfillment of

conditions by IRCTC) to be offered by Food Aggregator shall be market driven.

4.13 IRCTC reserves the right not to include any specific menu item in the services.

4.14 Invoices are raised by IRCTC on behalf of food aggregator for the orders booked

on IRCTC e-catering platforms. Invoices of such orders therefore, need not be

raised by vendors/aggregator.

4.15 IRCTC shall communicate the pre-ordered meal selected by the passengers

electronically. The Food Aggregator shall ensure delivery of meal to the

passengers at coach of the stationary train at the Railway stations.

4.16 Food Aggregator or his authorized F&B operator shall deploy only authorized

person for delivery of meals as required in compliance to the statutory rules, law

etc. post issue of delivery pass by IRCTC Zonal Authorities

4.17 Food Aggregator shall ensure computer system and net connectivity either at each

unit or a centralized location for all units. Aggregator shall be responsible for

checking its system admin and keep track of order (and cancellations) as well

train running status.

4.18 IRCTC will collect the payment in case of prepaid orders. After marking the

order as delivered, 15% IRCTC commission (Inclusive of taxes) and 5% GST

will be deducted by IRCTC for orders booked on its portal and rest amount will

be credited to RDS account of respective aggregator.

4.19 Food Aggregator or its authorized F&B operator, as the case may be, will collect

the payment from passenger at the time of delivery in case of POD orders. After

marking the order as delivered, 15% IRCTC commission (Inclusive of taxes) for

both reverse and forward orders and 5% GST (only for orders booked on IRCTC

portal) will be deducted by IRCTC from the RDS of aggregator.

4.20 Payments of either mode will be reconciled on monthly basis and accounts will

be settled.

4.21 Food Aggregator shall obtain necessary certificates/permissions as required by

law such as food License, test reports for various food items etc. or as required as

per the local regulations from the competent authorities for the units from where

meals are to be supplied. In case of any offense Food Aggregator shall solely be

responsible for its penalty and consequences.

12th Revised –Aug 2022 Page 7 of 46

4.22 Food Aggregator shall be responsible for the compliance of the provisions of

Food Safety and Standard Act, 2006 or any other amendments thereto.

4.23 Food Aggregator will indemnify IRCTC of any consequences arising out of

quality, legal, statutory and other issues arising out of any act of Food Aggregator

and/or its authorized F&B Operator.

4.24 Under the new GST regime, IRCTC is the deemed supplier in e-catering and

liability of tax for orders booked on its portal lies with IRCTC. Invoice for such

orders will be raised by IRCTC and will deposit the corresponding tax. Bill of

supply will be raised by the aggregator.

4.25 Eco-friendly/Food Grade/bio-degradable packaging material should be used for

supply of food items as far as possible. There are few products which are served

in food grade plastic packaging e.g, Krushers, Rice bowl, Mojito etc., the same

can be served in food grade packaging as per industry practice.

Food Aggregator shall not take orders for delivery of meals at Railway stations

by any means/medium (website/phone/mobile app etc.) post work order issued by

IRCTC for e-Catering project and shall not indulge in running any parallel

business that will harm the interest of IRCTC /Indian Railways. However, on

request IRCTC may allow diversion of traffic from any other platform belonging

to either a partner or non partner of IRCTC. Under no circumstances generation

of orders will be allowed on such platforms. Also tab for diverting traffic will be

prescribed by IRCTC which may include IRCTC/e-Catering Logo. IRCTC may

also consider of systems of booking meals through e-Catering to expand the reach

of Railway passengers. The decision of IRCTC shall be final and binding.

4.26 IRCTC reserves the right to inspect the Food Aggregator and its authorized F&B

operator’s premises, if deems so necessary, before including it in the service.

IRCTC may also get the premises inspected through a third party, cost of which

has to be borne by the aggregator.

4.27 Food Aggregator has to give an undertaking that they will redress any passenger

grievances.

4.28 Food Aggregator has to give an undertaking that they shall not indulge in running

any parallel business that will harm the interest of IRCTC /Indian Railways.

Permission also needs to be sought from IRCTC regarding any association with

train travel service, food delivery, any other app like paytm, any other platform

etc.

4.29 Shortlisted Food Aggregator can change status of any unit/location of any of their

authorized F&B operator, with a request to IRCTC at least one month in prior to

affecting such change. However, all orders already received have to be honored.

4.30 The sole responsibility of depositing/getting deposited by its F&B operator, all

the taxes with respective government authorities for e-Catering transactions is

only of the Food Aggregator.

12th Revised –Aug 2022 Page 8 of 46

4.31 IRCTC reserves the right to disengage any of Food Aggregator’s authorized F&B

operator from the service without assigning any reasons for the same. In such

case, aggregator also has to disengage the vendor from its platforms.

4.32 The applicant may apply for its own product/brands as well as brand/products for

which it has franchisee rights. NOC from owning/franchisor brand to be

submitted at the time of signing of the agreement.

5. EOI Security

5.1 Each applicant shall, simultaneous with submission of its profile/documents as

part of its Eligibility criteria, furnish the EOI Security (refundable) for an amount

of Rs. 2,00,000/- (Rupees Two lakh only) exempted for start ups, in form of a

demand draft. The demand draft shall be drawn in favour of ‘Indian Railways

Catering and Tourism Corporation Limited (IRCTC), payable at the city where

EOI is being submitted, issued by a Nationalized/ Scheduled Bank.

5.2 It is clarified that IRCTC shall not be liable to pay any interest on the EOI

Security so provided by the applicant.

5.3 Any application not accompanied by the EOI Security shall be rejected by IRCTC

as non-responsive and will be summarily rejected.

5.4 The EOI Security shall be refunded without interest to the applicants whose

applications are rejected for empanelment.

5.5 For the applicants who are shortlisted as Food Aggregator through this EOI

process, the EOI Security shall be retained & shall be refunded without interest

only after successful completion of the tenure of the short-listing.

6 Period of Short-listing

6.1 The period of the short-listing shall be 3 years. However, IRCTC reserves the

right to review the performance of shortlisted Food Aggregator and to take

suitable action on observing default/deficiency in service etc. including but not

limited to imposing fine or de-short-listing the Food Aggregator with

consequential debarment from the future projects/tenders of IRCTC for a period

for 1 year

6.2 There will be a lock in period of one year. The shortlisted Food Aggregator

may withdraw its services after submitting a written request only after completion

of one year for which he will give 30 days notice. However, all orders booked in

advance shall have to be honored by the Food Aggregator. In case of failure to

honor the advance booked order, the Food Aggregator shall solely be responsible

for its consequences. In case of withdrawal before lock in period the EOI

security will be forfeited.

12th Revised –Aug 2022 Page 9 of 46

General Conditions

IRCTC reserves the right to terminate the EOI process at any stage and will not be

responsible for any loss or damages which the applicant may incur in the process. The

application can be rejected without assigning any reason. Conditional / telegraphic

application shall not be entertained. All the pages of the EOI document, duly stamped

and signed by the bidder(s) should be submitted in original, unless specified otherwise, in

their respective envelopes.In order to widen the Short-listing so as to ensure inclusion of

new Food Aggregator, the EOI, will be open throughout the year and can be submitted

on any working day. In case the applicant suffers any loss on account of his being

restrained by the IRCTC or any competent authority for indulging in illegal activities

or any contravention of any law or rejection of application for shortlisting through this

EOI process, it shall not be entitled to any compensation whatsoever.

7.1 In the event of any dispute or difference arising under the conditions of

agreement or in connection with the agreement (except as to any matters, the

decision of which is specifically provided for by these or the special conditions)

the same will be resolved amicably by both parties. However in case parties fail

to resolve the dispute within 30 days, then the dispute will be referred to.

Arbitration, to be conducted through a sole Arbitrator to be appointed by

CMD/IRCTC. The arbitration proceedings shall be conducted as per the

provisions of ‘The Arbitration and Conciliation Act – 1996’.the decision of

arbitrator so appointed shall be final and binding on both the parties. The Fee &

expenses of the arbitration Tribunal shall be shared jointly in equal proportion by

the parties. The arbitration shall be held exclusively at New Delhi.

7.2 In the event of any breach of the said terms and conditions of the short-listing,

IRCTC shall be entitled to forfeit the EOI Security besides de- short-listing and

debarring the Food Aggregator from participating in the future projects of IRCTC

for a period of 1 year.

7.3 IRCTC at their discretion may call for any record in relation to this short-listing

process and applicant will provide every help, failing which it may amount to

breach of condition of the short-listing.

7.4 The Food Aggregator shall comply with any other instructions issued by IRCTC

from time to time within a reasonable time, as may be felt necessary. IRCTC may

conduct inspection of the unit and the short-listing shall also depend on the

condition that the unit should match the standards for supply of meals to

passengers. In case, the unit is not found suitable for supply of meal then, the Food

Aggregator shall have to improve and make up the deficiency as stipulated

standard by IRCTC.

7.5 The Food Aggregator and/or its F&B operator should have GST registration for

the location for which he is submitting the application.

The Food Aggregator or its authorized F&B operator should have all certificates

viz FSSAI licence, GST registration or any other licence/registration required as

per law of the land for the unit from where the delivery of food is to be done.

12th Revised –Aug 2022 Page 10 of 46

7.6 IRCTC reserves the right to engage one or more food aggregator/vendor for

delivery of food at a particular station. IRCTC reserves the right to amend any

clause of the EOI and also to add fresh clauses from time to time.

7.7 It is desirable that Food Aggregator must have in house tech team for supporting

their web portal.

7.8 It is desirable that Food Aggregator must have Call centre for handling day to day

operation of e-Catering.

7.9 IRCTC shall not be liable to the Food Aggregator or its F&B operator for any of

the following types of losses or damage arising out of delivery of food through e-

Catering whether in contract or tort (including any liability for negligence

howsoever arising out of or in conception with the performance of IRCTC’s

obligations in the provision of the e-Catering services):-

i) Loss of revenue, business, anticipated savings or profits; or

ii) Any indirect or consequential loss howsoever arising.

IRCTC will not be liable to pay any compensation if any error occurs due to any

technical or manual fault at the end of the e-Catering web server/call centre. The

Food Aggregator has agreed to indemnify IRCTC against all such claims.

7.10 The Food Aggregator shall be solely responsible for lapses, violation and non-

compliance, if any of all statutory dues etc.

7.11 The Food Aggregator hereby agrees to keep indemnified and hold harmless,

IRCTC and its Directors, officers and employees from and against all and any

claims, demands, losses, damages, penalties, expenses, charge-backs and

proceedings connected with the implementation of this Contract or arising from

any breach or non-compliance whatsoever by the Company or any of the person

deployed by it pursuant hereto of or in relation to any such matter as aforesaid or

otherwise arising from any act or omission on their part, whether willful or not,

and whether within or without premises.

7.12 The Food Aggregator deemed to be for all legal and contractual purposes, as the

employer of the staff employed by him/her or his authorized operator for carrying

out this contract will not have any claim for employment in IRCTC at a future

date.

7.13 The Short-listed Aggregator shall be required to execute an agreement enclosed

as Annexure-D on non-judicial stamp paper of Rs. 100/-. Cost of the stamp paper

will be borne by the applicant.

7.14 The Courts at New Delhi shall have exclusive jurisdiction to decide any dispute

relating to EOI.

7.15 All disputes are governed by Law of India.

12th Revised –Aug 2022 Page 11 of 46

Format for covering letter

IRCTC Ltd.

Corporate Office,

12

th

Floor, Statesman House,

B-148, Barakhamba Road,

Connaught Place,

New Delhi-110001

Subject: Expression of interest of short-listing as Food Aggregator for provision of supply

& delivery of Pre-ordered meals on trains.

a) I/We ____________ (name of the authorized signatory) on behalf of __________ (name

of the applicant) ________ offer our interest for short-listing as Food Aggregator for

supply of Pre-ordered meals through e-Catering.

b) I/We hereby bind myself/ourselves to complete all the formalities from time to time as

required after the short-listing.

c) I / We hereby understand that the submission of expression of interest does not guarantee

short-listing.

d) I / We solemnly declare that to the best of my/our knowledge and belief, the information

given in this application form and the annexure and statements accompanying are

correct, complete and truly stated and also that we shall be bound by the acts of my/our

duly constituted attorney.

e) I / We further understand that in case of any information submitted by me / us being

found to be incorrect either before or even after the Short-listing, IRCTC will have the

right to summarily reject the application, cancel the Short-listing or revoke the same with

forfeiture of Security Deposit including debarment for a period of 1 year at any time

without assigning any reason whatsoever.

f) IRCTC and its representatives are hereby authorized to conduct any checks or

investigations or seek clarifications or verify any statements, documents and information

submitted in connection with this expression of interest.

g) It is understood that this is not a tender form but empanelment process and no business is

guaranteed by IRCTC, on qualifying eligibility criteria.

The following person(s) may be contacted for any information or clarifications relating to his

application:

Name: Designation:

Telephone: Mobile:

E-mail:

I/We do hereby confirm that I/we have the necessary authority and approval to submit this

expression of interest for delivery of meals at stations through e-Catering.

Thanking you

Yours sincerely

(Authorized Signatory)

Name

Designation and seal

Name of the company and address:

Telephone & Fax: Mobile: Email:

12th Revised –Aug 2022 Page 12 of 46

Annexure “A”

Eligibility Criteria for Empanelment in E-Catering

SN

Technical Criteria

Details

Page

Nos.

(to be filled by the Applicant)

General Information of the Applicant

1.

Name and full address of the Applicant with

Telephone, e-mail, Fax Number(s) and

Contact Person.

1A)

Name and address of the Location/s with

corresponding Railway Station/s.

Pleases name all stations in a city/town

intended to be served by each location.

2.

Details of EOI Security – Rs.2.00 lakh,

(Waived for start-up),through DD/Banker’s

Cheque/NEFT/RTGS, in favour of IRCTC

Ltd., payable at the city where application is

being submitted.

3

Status of the Applicant: -

Company/Partnership Firm/proprietor/

HUF/section 25 company – Please Specify

4.

In case of Company – Please enclose

Memorandum and Articles of Association

along with certificates of incorporation.

5.

In case of Firm, registered under the

Partnership Act., 1932 – Please enclose details

of partners along with certificate of

registration, details of their business and

partnership deed etc. duly attested by Notary

6.

In case of HUF – relevant documents

supporting HUF may be submitted

7

In case of Proprietor – self declaration may be

submitted

8

Permanent Account Number (PAN)-Copy of

PAN Card

Mandatory Criteria

1

In case of Startup firm –DIPP/DPIIT StartUp

recognition certificate from Government of

India.

2.

Should have tie up with minimum 20 F&B

vendors (non Railway) in 20 different

cities/locations.

Enclose: i) Valid agreements/MoU with the

F&B Vendors (non Railway) to this effect

along with the valid FSSAI licenses of all such

12th Revised –Aug 2022 Page 13 of 46

F&B operators.

AND

ii) Certificate by Charted Accountant

indicating Commission/ Service Charge/

Royalty etc. received from F&B vendors (non

Railway) in 20 cities with 20 F&B vendors as

per Annexure - A-1

3.

Minimum 1(one) year (03 Months in case of

start up firm) of experience

Enclose Certificate by Chartered Accountant

as per Annexure-A1,

4.

Minimum Annual Turn Over of more than

Rs.25.00 lakh ( Rs 6.25 Lakh in case of start

up firm) in last completed Financial Year

From catering business i.e. commission earned

through vendors under the applicant, involved

in food production and delivery through e-

commerce platform

Enclose copy of balance sheet and P&L

account certified by a Chartered Accountant.

And certificate by CA as per Annexure-A2.

The Balance sheet / profit & loss account /

annual report must indicate clearly

commission earned through delivery of meals

through e-commerce portal/allied platforms.

FY 2020-21 or 2021-22 audited P&L and

Balance sheet may be submitted.

OR

Applicant should have GMV (Gross

Merchandise Value) of more than Rs. 2 crores

(Rs 50 Lakh in case of srart up firm) in the last

completed Financial Year. GMV is the total

sales value for cooked food sold through a

particular marketplace over a certain FY.

GMV for e-commerce retail companies means

sale price charged to the customer multiplied

by the number of items sold. For example, if a

single vendor under an applicant sells 10 meals

at Rs100, the GMV is Rs 1,000

Enclose Statement certified by Chartered

Accountant and certificate of CA for FY 2020-

21 or 2021-22 and Annexure-A2

** Enclose Audited copy of P&L Account and

12th Revised –Aug 2022 Page 14 of 46

Balance sheet,(Audited Account is mandatory

in case of company . For Limited Liability

Partnership (LLP) account audited is required

if sales turnover exceeds Rs.40 lacs or capital

contribution exceed Rs.25lacs, for

proprietorship audit is required if annual sales

turnover exceed 1 crore or annual gross receipt

exceeds Rs.25lacs).In case audit is not

mandatory enclose the copy of Balance sheet

and P&L account certified by chartered

Accountant. The P&L account must indicate

clearly commission earned through delivery of

meals through e-commerce portal/

allied platforms.

5.

Applicant should have delivered minimum

75,000 order in last one year or 18,750 orders

for startup firm i.e till the end of the month

prior to the date of submission of application

of current FY.

Enclose Statement certificate by Chartered

Accountant.

6.

Certificate under the letter-head of the

Chartered accountant stating that the applicant

has not defaulted on any bank/financial

institution loans in the past; there are no

statutory dues and undisputed liabilities

7.

Copy of GST registration certificate

** NOTE

1. Applicants who are a Company incorporated under the Companies Act, 1956

should submit a copy of Auditors Report as per provisions laid down in the

above Act, along with their Balance Sheet and Profit & Loss Account duly

audited by a Chartered Accountant. Applicant must also submit Annual reports

for last completed financial year. ,2020-21 or 2021-22

2. Applicants who are Firms/Individuals, whose annual turnover is exceeding Rs. 1

Crore per annum, should submit a copy of the Tax Audited Report as prescribed

under the Income Tax Act, 1961 along with their Balance Sheet and Profit &

Loss Account duly audited by Chartered Accountant.

12th Revised –Aug 2022 Page 15 of 46

3. All documents/certificates issued by CA must have UDIN. As per Gazettes

Notification no.1-CA(7)/192/2019 dt.02.08.2019, UDIN is mandatory wef 1

st

july, 2019

I/We_________________do hereby declare that the entries made in the above are true to

the best of my/our knowledge and also that we shall be found by the acts of my/our duly

constituted attorney.

I / We further understand that in case of any information submitted by me / us being

found to be incorrect either before or even after the Short-listing, IRCTC will have the

right to summarily reject the application, cancel the Short-listing or revoke the same with

forfeiture of Security Deposit including debarment for a period of 1 (one) year at any

time without assigning any reason whatsoever.

Dated: __________

(Signature of the Applicant)`

SEAL

Name ________________

Address: ______________

12th Revised –Aug 2022 Page 16 of 46

Annexure-A1

Certificate by Charted Accountant indicating Commission/ Service Charge/ Royalty etc.

received (for Sr. No. 2 of Annexure-A)

S.no.

Name

of

Vendor

/brand

City and

Location

FSAAI

License no.

issued to

vendor

Amount (in Rs.)

Commission/Ser

vice

Charge/Royalty

etc. received

Period

From

To

12th Revised –Aug 2022 Page 17 of 46

Annexure-A-2

Certificate by Chartered Accountant in Original on their Letter Head

This is to certify that I/we have verified the books of accounts of M/s _____________ (Firm’s

Name) and certify the following facts and figures:

Sales Turnover _____________ (from commission/earning through delivery or production of F

&B through e-commerce/ allied platforms) in One year/03 months (for start up). i.e FY 2020-

2021 or 2021-2022 or till the end of the month prior to the date of submission of application

of current FY.

Note:-

1.) It may please be noted in case information given above is found to be false at any stage

of execution, empanelment will be terminated.

CA Name & Stamp

Membership Number

12th Revised –Aug 2022 Page 18 of 46

8. General instructions to Applicants

1. All documents submitted along with the ‘EOI’ application should be serially

numbered on the top right hand corner of every page of the EOI Document.

2. The requisite instrument of EOI Security should be attached with page number one c

as mentioned above, of the EOI Document.

3. The name of the applicant should be mentioned on the reverse of the respective DD,

attached as EOI Security with the EOI application.

4. All the pages of this EOI document should be duly signed and stamped by the

Authorized signatory of the applicant. Board Resolution for authorization to

authorized signatory should be enclosed.

5. The EOI document should be submitted in original with all pages intact.

6. EOI application should be submitted in a sealed envelope clearly indicating

applicant’s name and address.

7. EOI document must be submitted at IRCTC Corporate Office.

8. IRCTC will not accept liability of any nature whatsoever resulting from negligence or

otherwise caused arising from reliance of any applicant upon the statements contained

in this EOI.

9. IRCTC may, in its absolute discretion but without being under any obligation to do

so, update, amend or supplement the information, assessment or assumptions

contained in this EOI.

10. No person other than the following authorized person of the IRCTC, has been

authorized by IRCTC to give any information or to make any representation not

contained in this EOI and, if given or made, any such information or representation

shall not be relied upon as having been so authorized. All representations/queries etc

pertaining to this document may be addressed any of the office as indicated at Clause

8A below.

11. No over writing/cutting/insertion in the EOI application document is allowed. The

Application once submitted would be binding on the applicant and any subsequent

alteration/amendment will not be entertained.

12. Applicant shall be solely responsible for compliance with applicable laws of State

and Central such as GST Law, Provident Fund Law, Labour Law, ESI, EPF,

Minimum wage, bonus etc or any other law of the land and registration/approval from

statutory authority, as applicable.

13. Laws of the Republic of India are applicable to this EOI and subject to the

Jurisdiction of Courts situated at Delhi.

12th Revised –Aug 2022 Page 19 of 46

8 (A). Submission of EOI

Applicant can submit EOI at following IRCTC office:

Corporate Office - 12

th

Floor, B-148, Statesman House, Barakhamba Road, New Delhi-

110001.

Nodal Officer – Shri Ajay Kumar, +91 8287930452

9. EOI evaluation

1. The experience and financial criteria of the bidding entity only shall be taken into

consideration for assessment and evaluation.

2. IRCTC will open the sealed envelope and determine whether the application is

‘responsive’ to the Eligibility requirements of the EOI.

3. If any of the Eligibility criteria is not fulfilled, in any manner whatsoever, the

application shall be liable to be treated as non-responsive. The decision of IRCTC as

to responsiveness of an application shall be final and conclusive and binding on the

applicant and shall not be called into question by any applicant on any ground

whatsoever.

4. IRCTC may conduct inspection of units/location requested for short-listing to

evaluate their fitness for Short-listing.

5. IRCTC, without being under any obligation to do so, reserves the right to call for any

clarifications during the process of checking of responsiveness of application and to

reject any application which is non-responsive. However, no bidder shall have the

right to give any clarification unless asked for by IRCTC or to request either IRCTC

and/or any ministry or department, authority or body whether statutory or non-

statutory, of the Government that may be concerned or connected, in any manner

whatsoever, with this Short-listing Process, to intervene in, any manner whatsoever,

in the Short-listing Process.

6. Notwithstanding anything to the contrary contained in this EOI, IRCTC may, at its

sole discretion, waive any minor infirmity, non-conformity or irregularity in a

application that does not constitute a material deviation, and that does not prejudice

or affect the relative position of any applicant, provided it conforms to all the terms,

conditions of the Short-listing documents without any material deviations, objections,

conditionality or reservations. A material deviation, objection, conditionality or

reservation is one (i) that affects, in any substantial way, the scope, quality or

performance of the contract; (ii) that limits, in any substantial way, inconsistent with

the Short-listing documents, IRCTC’s rights or the Successful applicant obligations

under the contract; or (iii) whose rectification would unfairly affect the competitive

position of other Applicants, who are presenting responsive application.

12th Revised –Aug 2022 Page 20 of 46

Signature of the authorized Signatory

Date and Place: Name & Designation:

Name of the Applicant with seal

“Annexure-B”

Sr.

No.

Name of Station

Railway

Stn

Code

Station

Category

IRCTC

Zone

1

BHUBANESWAR

ECoR

BBS

A-1

EZ

2

VISAKHAPATNAM

ECoR

VSKP

A-1

EZ

3

MUGHALSARAI JN.

ECR

MGS

A-1

EZ

4

PATNA JN.

ECR

PNBE

A-1

EZ

5

HOWRAH

ER

HWH

A-1

EZ

6

SEALDAH

ER

SDAH

A-1

EZ

7

GUWAHATI

NFR

GHY

A-1

EZ

8

NEW JALPAIGURI

NFR

NJP

A-1

EZ

9

BILASPUR JN

SECR

BSP

A-1

EZ

10

KHARAGPUR

SER

KGP

A-1

EZ

11

ALLAHABAD

NCR

ALD

A-1

NZ

12

KANPUR CENTRAL

NCR

CNB

A-1

NZ

13

GORAKHPUR JN.

NER

GKP

A-1

NZ

14

AMRITSAR

NR

ASR

A-1

NZ

15

ANAND VIHAR

TERMINAL

NR

ANVT

A-1

NZ

16

DELHI JN.

NR

DLI

A-1

NZ

17

H. NIZAMUDDIN

NR

NZM

A-1

NZ

18

CHANDIGARH

NR

CDG

A-1

NZ

19

LUDHIANA

NR

LDH

A-1

NZ

20

NEW DELHI

NR

NDLS

A-1

NZ

21

VARANASI

NR

BSB

A-1

NZ

12th Revised –Aug 2022 Page 21 of 46

22

JAIPUR

NWR

JP

A-1

NZ

23

SECUNDERABAD JN

SCR

SC

A-1

SCZ

24

TIRUPATI

SCR

TPTY

A-1

SCZ

25

VIJAYAWADA

SCR

BZA

A-1

SCZ

26

CHENNAI CENTRAL

SR

MAS

A-1

SZ

27

CHENNAI EGMORE

SR

MS

A-1

SZ

28

ERNAKULAM JN

SR

ERS

A-1

SZ

29

KOZHIKKODE

SR

CLT

A-1

SZ

30

MADURAI JN

SR

MDU

A-1

SZ

31

THRISUR

SR

TCR

A-1

SZ

32

TIRUVANANTHAPURAM

CENTRAL

SR

TVC

A-1

SZ

33

BANGALORE CITY

SWR

SBC

A-1

SZ

34

YESVANTPUR

SWR

YPR

A-1

SZ

35

AGRA CANTT

NCR

AGC

A-1

WZ

36

GWALIOR

NCR

GWL

A-1

WZ

37

JHANSI

NCR

JHS

A-1

WZ

38

BHOPAL

WCR

BPL

A-1

WZ

39

AHMEDABAD

WR

ADI

A-1

WZ

40

MUMBAI CENTRAL MAIN

WR

BCT

A-1

WZ

41

NAGPUR

CR

NGP

A-1

WZ

42

PUNE

CR

PUNE

A-1

WZ

43

SURAT

WR

ST

A-1

WZ

44

LUCKNOW JN.

NER

LJN

A-1

NZ

45

VADODARA

WR

BRC

A-1

WZ

46

LUCKNOW

NR

LKO

A-1

NZ

47

BHAGALPUR

ER

BGP

A-1

EZ

48

PURI

ECoR

PURI

A-1

EZ

12th Revised –Aug 2022 Page 22 of 46

49

DARBHANGA JN.

ECR

DBG

A-1

EZ

50

DHANBAD

ECR

DHN

A-1

EZ

51

GAYA JN.

ECR

GYA

A-1

EZ

52

MUZAFFARPUR JN.

ECR

MFP

A-1

EZ

53

RAIPUR

SECR

R

A-1

EZ

54

TATANAGAR

SER

TATA

A-1

EZ

55

CHHAPRA JN.

NER

CPR

A-1

NZ

56

AMBALA CANTT. JN.

NR

UMB

A-1

NZ

57

BAREILLY

NR

BE

A-1

NZ

58

DEHRADUN

NR

DDN

A-1

NZ

59

HARIDWAR

NR

HW

A-1

NZ

60

JAMMU TAWI

NR

JAT

A-1

NZ

61

AJMER

NWR

AII

A-1

NZ

62

JODHPUR CANTT

NWR

JUCT

A-1

NZ

63

HYDERABAD

SCR

HYB

A-1

SCZ

64

KACHEGUDA

SCR

KCG

A-1

SCZ

65

COIMBATORE JN

SR

CBE

A-1

SZ

66

CST MUMBAI

CR

CSTM

A-1

WZ

67

DADAR

CR

DR

A-1

WZ

68

KALYAN

CR

KYN

A-1

WZ

69

LOKMANYA TILAK (T)

CR

LTT

A-1

WZ

70

SOLAPUR

CR

SUR

A-1

WZ

71

THANE

CR

TNA

A-1

WZ

72

MATHURA JN

NCR

MTJ

A-1

WZ

73

JABALPUR

WCR

JBP

A-1

WZ

74

BANDRA TERMINUS

WR

BDTS

A-1

WZ

75

RAJKOT

WR

RJT

A-1

WZ

76

SAHARANPUR JN.

NR

SRE

A

NZ

12th Revised –Aug 2022 Page 23 of 46

77

KALKA

NR

KLK

A

NZ

78

JAGADHRI

NR

JUD

A

NZ

79

PATIALA

NR

PTA

A

NZ

80

RAJPURA JN.

NR

RPJ

A

NZ

81

SIRHIND JN.

NR

SIR

A

NZ

82

TAMBARAM

SR

TBM

A

SZ

83

BATHINDA JUNCTION

NR

BTI

A

NZ

84

DUM DUM

MR

KDMI

A

EZ

85

PANVEL

CR

PNVL

A

WZ

86

ARAKKONAM JN

SR

AJJ

A

SZ

87

GHAZIABAD

NR

GZB

A

NZ

88

BARDDHAMAN

ER

BWN

A

EZ

89

NAIHATI JN.

ER

NH

A

EZ

90

ESPLANADE

MR

KESP

A

EZ

91

SONIPAT

NR

SNP

A

NZ

92

NAVSARI

WR

NVS

A

WZ

93

INDORE

WR

IND

A

WZ

94

MORADABAD

NR

MB

A

NZ

95

VALSAD

WR

BL

A

WZ

96

BANDEL

ER

BDC

A

EZ

97

CHENGALPATTU JN.

SR

CGL

A

SZ

98

BHARUCH

WR

BH

A

WZ

99

UJJAIN

WR

UJN

A

WZ

100

ANAND

WR

ANND

A

WZ

101

KOLLAM JN

SR

QLN

A

SZ

102

NADIAD

WR

ND

A

WZ

103

ROHTAK

NR

ROK

A

NZ

104

TIRUCHCHIRAPPALLI JN

SR

TPJ

A

SZ

105

MYSORE

SWR

MYS

A

SZ

106

REWARI

NWR

RE

A

NZ

107

GUNTUR JN.

SCR

GNT

A

SCZ

108

FARIDABAD

NR

FDB

A

NZ

109

ASANSOL

ER

ASN

A

EZ

110

NASIK ROAD

CR

NK

A

WZ

111

ALIGARH

NCR

ALJN

A

NZ

112

DELHI SHAHADRA

NR

DSA

A

NZ

113

BALLABGARH

NR

BVH

A

NZ

114

VAPI

WR

VAPI

A

WZ

115

RATLAM

WR

RTM

A

WZ

116

KATIHAR JN

NFR

KIR

A

EZ

117

KOTA

WCR

KOTA

A

WZ

118

PANIPAT

NR

PNP

A

NZ

119

BHUSAWAL

CR

BSL

A

WZ

12th Revised –Aug 2022 Page 24 of 46

120

GONDIA

SECR

G

A

EZ

121

HUBLI

SWR

UBL

A

SZ

122

KANNUR

SR

CAN

A

SZ

123

JALANDHAR CITY

NR

JUC

A

NZ

124

ARA JN.

ECR

ARA

A

EZ

125

UNNAO

NR

ON

A

NZ

126

SAMASTIPUR JN.

ECR

SPJ

A

EZ

127

NANDED

SCR

NED

A

SCZ

128

DURGAPUR

ER

DGR

A

EZ

129

GURGAON

NR

GGN

A

NZ

130

HAJIPUR JN.

ECR

HJP

A

EZ

131

GONDA JN.

NER

GD

A

NZ

132

DURG

SECR

DURG

A

EZ

133

ANKLESHWAR

WR

AKV

A

WZ

134

BANGARPET

SWR

BWT

A

SZ

135

KATNI

WCR

KTE

A

WZ

136

GULBARGA

CR

GR

A

WZ

137

AKOLA

CR

AK

A

WZ

138

MEERUT CITY

NR

MTC

A

NZ

139

ERODE JN

SR

ED

A

SZ

140

RAJENDRA NAGAR(T)

ECR

RJPB

A

EZ

141

THANJAVUR JN

SR

TJ

A

SZ

142

LONAVALA

CR

LNL

A

WZ

143

MANGALORE CENTRAL

SR

MAQ

A

SZ

144

JALGAON

CR

JL

A

WZ

145

SHAHJAHANPUR

NR

SPN

A

NZ

146

KOTTAYAM

SR

KTYM

A

SZ

147

SIWAN JN.

NER

SV

A

NZ

148

MIRAJ

CR

MRJ

A

WZ

149

CUTTACK

ECoR

CTC

A

EZ

150

JASIDIH

ER

JSME

A

EZ

151

MANMAD

CR

MMR

A

WZ

152

TENALI JN.

SCR

TEL

A

SCZ

153

SALEM JN

SR

SA

A

SZ

154

BHIWANI

NWR

BNW

A

NZ

155

AURANGABAD

SCR

AWB

A

SCZ

156

HABIBGANJ

WCR

HBJ

A

SZ

157

RANCHI

SER

RNC

A

EZ

158

ALUVA

SR

AWY

A

SZ

159

VIDISHA

WCR

BHS

A

WZ

160

ITARSI

WCR

ET

A

WZ

161

BUXAR

ECR

BXR

A

EZ

162

PARBHANI JN.

SCR

PBN

A

SCZ

12th Revised –Aug 2022 Page 25 of 46

163

KAZIPET JN.

SCR

KZJ

A

SCZ

164

PATNA SAHIB JN.

ECR

PNC

A

EZ

165

KHANDWA

CR

KNW

A

WZ

166

MALDA TOWN

ER

MLDT

A

EZ

167

PALAKKAD JN.

SR

PGT

A

SZ

168

VADAKARA

SR

BDJ

A

SZ

169

ALWAR

NWR

AWR

A

NZ

170

DELHI CANTT.

NR

DEC

A

NZ

171

DAUND

CR

DD

A

WZ

172

HISAR

NWR

HSR

A

NZ

173

KARNAL

NR

KUN

A

NZ

174

MUZAFFARNAGAR

NR

MOZ

A

NZ

175

NAGDA

WR

NAD

A

WZ

176

TIRUPPUR

SR

TUP

A

SZ

177

RAMPURHAT

ER

RPH

A

EZ

178

SATNA

WCR

STA

A

WZ

179

THALASSERY

SR

TLY

A

SZ

180

SAWAI MADHOPUR

WCR

SWM

A

WZ

181

VIZIANAGARAM

ECoR

VZM

A

EZ

182

SHORANUR JN.

SR

SRR

A

SZ

183

WARANGAL

SCR

WL

A

SCZ

184

ERNAKULAM TOWN

SR

ERN

A

SZ

185

KOLHAPUR

CR

KOP

A

WZ

186

DELHI SARAI ROHILLA

NR

DEE

A

NZ

187

BRAHMAPUR

ECoR

BAM

A

EZ

188

DANAPUR

ECR

DNR

A

EZ

189

PHULERA

NWR

FL

A

NZ

190

MAU JN.

NER

MAU

A

NZ

191

SAHARSA JN.

ECR

SHC

A

EZ

192

ETAWAH

NCR

ETW

A

NZ

193

TIRUR

SR

TIR

A

SZ

194

HAPUR

NR

HPU

A

NZ

195

KHURDA ROAD

ECoR

KUR

A

EZ

196

RAJAHMUNDRY

SCR

RJY

A

SCZ

197

DEORIA SADAR

NER

DEOS

A

NZ

198

BINA

WCR

BINA

A

SZ

199

NELLORE

SCR

NLR

A

SCZ

200

KRISHNARAJAPURAM

SWR

KJM

A

SZ

201

HARDOI

NR

HRI

A

NZ

202

MORENA

NCR

MRA

A

WZ

203

WARDHA

CR

WR

A

WZ

204

GUDUR JN.

SCR

GDR

A

SCZ

205

ROURKELA

SER

ROU

A

EZ

12th Revised –Aug 2022 Page 26 of 46

206

KATPADI

SR

KPD

A

SZ

207

GUNTAKAL JN.

SCR

GTL

A

SCZ

208

TIRUNELVELI JN

SR

TEN

A

SZ

209

KHAGARIA JN.

ECR

KGG

A

EZ

210

DAVANGERE

SWR

DVG

A

SZ

211

BARABANKI

NR

BBK

A

NZ

212

SHEGAON

CR

SEG

A

WZ

213

RAE - BARELI JN.

NR

RBL

A

NZ

214

ALAPPUZHA

SR

ALLP

A

SZ

215

CHIRALA

SCR

CLX

A

SCZ

216

BAKHTIYARPUR JN.

ECR

BKP

A

EZ

217

BARAUNI JN.

ECR

BJU

A

EZ

218

BHILAI POWER HOUSE

SECR

BPHB

A

EZ

219

BANDA

NCR

BNDA

A

WZ

220

MAIHAR

WCR

MYR

A

WZ

221

KHAMMAM

SCR

KMT

A

SCZ

222

RAJNANDGAON

SECR

RJN

A

EZ

223

BANGALORE CANTT.

SWR

BNC

A

SZ

224

DEHRI-ON-SONE

ECR

DOS

A

EZ

225

MADHUPUR

ER

MDP

A

EZ

226

ONGOLE

SCR

OGL

A

SCZ

227

BALLIA

NER

BUI

A

NZ

228

CHANDAUSI

NR

CH

A

NZ

229

BANDIKUI

NWR

BKI

A

NZ

230

CHALISGAON

CR

CSN

A

WZ

231

SAUGOR

WCR

SGO

A

WZ

232

BALASORE

SER

BLS

A

EZ

233

BADNERA

CR

BD

A

WZ

234

BELLARY

SWR

BAY

A

SZ

235

ROORKEE

NR

RK

A

NZ

236

UDHANA

WR

UDN

A

WZ

237

RAMPUR

NR

RMU

A

NZ

238

BHARATPUR

WCR

BTE

A

SZ

239

BASTI

NER

BST

A

NZ

240

JHARSUGUDA

SER

JSG

A

EZ

241

NIZAMABAD

SCR

NZB

A

SCZ

242

CHENGANNUR

SR

CNGR

A

SZ

243

BELGAUM

SWR

BGM

A

SZ

244

FAIZABAD

NR

FD

A

NZ

245

RAIGARH

SECR

RIG

A

EZ

246

DALTONGANJ

ECR

DTO

A

EZ

247

MEERUT CANTT.

NR

MUT

A

NZ

248

MAHESANA

WR

MSH

A

WZ

12th Revised –Aug 2022 Page 27 of 46

249

AGRA FORT

NCR

AF

A

WZ

250

SASARAM JN.

ECR

SSM

A

EZ

251

KAYANKULAM JN

SR

KYJ

A

SZ

252

KOLKATA TERMINAL

ER

KOAA

A

EZ

253

JAMALPUR

ER

JMP

A

EZ

254

TUNI

SCR

TUNI

A

SCZ

255

RAICHUR

SCR

RC

A

SCZ

256

CHAMPA JN.

SECR

CPH

A

EZ

257

NARKATIAGANJ JN.

ECR

NKE

A

EZ

258

PAYYANNUR

SR

PAY

A

SZ

259

FIROZPUR CANTT.

NR

FZR

A

NZ

260

KODERMA

ECR

KQR

A

EZ

261

BAPUDHAM MOTIHARI

ECR

BMKI

A

EZ

262

RAUXAUL JN.

ECR

RXL

A

EZ

263

HOSHANGABAD

WCR

HBD

A

SZ

264

TUNDLA

NCR

TDL

A

NZ

265

BETIAH

ECR

BTH

A

EZ

266

PATHANKOT

NR

PTK

A

NZ

267

NAGERCOIL JN

SR

NCJ

A

SZ

268

KASARGOD

SR

KGQ

A

SZ

269

KANHANGAD

SR

KZE

A

SZ

270

SAMALKOT JN.

SCR

SLO

A

SCZ

271

BHAVNAGAR TERMINUS

WR

BVC

A

WZ

272

HANUMANGARH JN.

NWR

HMH

A

NZ

273

BOKARO SEEL CITY

SER

BKSC

A

EZ

274

BIKANER

NWR

BKN

A

NZ

275

GOMOH JN.

ECR

GMO

A

EZ

276

KENGERI

SWR

KGI

A

SZ

277

KUMBAKONAM

SR

KMU

A

SZ

278

RAJA KI MANDI

NCR

RKM

A

WZ

279

VERAVAL

WR

VRL

A

WZ

280

DAMOH

WCR

DMO

A

SZ

281

SULTANPUR

NR

SLN

A

NZ

282

MIRZAPUR

NCR

MZP

A

NZ

283

UDAIPUR CITY

NWR

UDZ

A

NZ

284

LALITPUR

NCR

LAR

A

WZ

285

SURENDRANAGAR

WR

SUNR

A

WZ

286

BIJAPUR

SWR

BJP

A

SZ

287

SHIMOGA TOWN

SWR

SMET

A

SZ

288

JALNA

SCR

J

A

SCZ

289

VILLUPURAM JN.

SR

VM

A

SZ

290

FATEHPUR

NCR

FTP

A

NZ

291

ELURU

SCR

EE

A

SCZ

12th Revised –Aug 2022 Page 28 of 46

292

PHAPHUND

NCR

PHD

A

NZ

293

ANANTAPUR

SCR

ATP

A

SCZ

294

AMRAVATI

CR

AMI

A

WZ

295

SRI GANGANAGAR

NWR

SGNR

A

NZ

296

BETUL

CR

BZU

A

WZ

297

PHAGWARA

NR

PGW

A

NZ

298

TADEPALLIGUDEM

SCR

TDD

A

SCZ

299

CHITTORGARH JN.

WR

COR

A

WZ

300

JAMNAGAR

WR

JAM

A

WZ

301

BURHANPUR

CR

BAU

A

WZ

302

TIRUVALLA

SR

TRVL

A

SZ

303

KAMAKHYA

NFR

KYQ

A

EZ

304

CHITRAKUTDHAM

KARWI

NCR

CKTD

A

NZ

305

PIPARIYA

WCR

PPI

A

WZ

306

PURNEA JN

NFR

PRNA

A

EZ

307

KURDUWADI

CR

KWV

A

WZ

308

GANDHINAGAR-JP

NWR

GADJ

A

NZ

309

BEAS

NR

BES

A

NZ

310

HOSPET

SWR

HPT

A

SZ

311

BELTHARA ROAD

NER

BLTR

A

NZ

312

VIRUDHUNAGAR JN

SR

VPT

A

SZ

313

YADGIR

SCR

YG

A

SCZ

314

JALLANDHAR CANTT.

NR

JRC

A

NZ

315

REWA

WCR

REWA

A

WZ

316

SRIKAKULAM ROAD

ECoR

CHE

A

EZ

317

RAYAGADA

ECoR

RGDA

A

EZ

318

KIUL JN.

ECR

KEU

A

EZ

319

VIRAMGAM

WR

VG

A

WZ

320

KARUR JN.

SR

KRR

A

SZ

321

DIMAPUR

NFR

DMV

A

EZ

322

HATIA

SER

HTE

A

EZ

323

RENIGUNTA

SCR

RU

A

SCZ

324

MANCHIRYAL

SCR

MCI

A

SCZ

325

PARTAPGARH

NR

PBH

A

NZ

326

ADARSHNAGARDELHI

NR

ANDI

A

NZ

327

SURATGARH

NWR

SOG

A

NZ

328

AZAMGARH

NER

AMH

A

NZ

329

MAHOBA

NCR

MBA

A

WZ

330

DINDIGUL JN

SR

DG

A

SZ

331

KURNOOL TOWN

SCR

KRNT

A

SCZ

332

MOKAMA

ECR

MKA

A

EZ

333

KAKINADA TOWN

SCR

CCT

A

SCZ

12th Revised –Aug 2022 Page 29 of 46

334

BALLARSHAH

CR

BPQ

A

WZ

335

AKBAR PUR

NR

ABP

A

NZ

336

BHIMAVARAM TOWN

SCR

BVRT

A

SCZ

337

JAMUI

ECR

JMU

A

EZ

338

PALASA

ECoR

PSA

A

EZ

339

BHADRAK

ECoR

BHC

A

EZ

340

BHILWARA

NWR

BHL

A

NZ

341

SAMBALPUR

ECoR

SBP

A

EZ

342

SHAHGANJ

NR

SHG

A

NZ

343

ORAI

NCR

ORAI

A

WZ

344

PALANPUR

WR

PNU

A

WZ

345

METTUPALAIYAM

SR

MTP

A

SZ

346

MADHUBANI

ECR

MBI

A

EZ

347

ANAKAPALLE

SCR

AKP

A

SCZ

348

JAUNPUR

NR

JNU

A

NZ

349

BHADOHI

NR

BOY

A

NZ

350

CHAKKI BANK

NR

CHKB

A

NZ

351

ABUROAD

NWR

ABR

A

NZ

352

AYODHYA

NR

AY

A

NZ

353

BARMER

NWR

BME

A

NZ

354

MAYILADUTHURAI JN.

SR

MV

A

SZ

355

LUMDING

NFR

LMG

A

EZ

356

CHANDRAPUR

CR

CD

A

WZ

357

JAJPUR-KEONJHAR

ROAD

ECoR

JJKR

A

EZ

358

KISHANGANJ

NFR

KNE

A

EZ

359

SAGAULI JN.

ECR

SGL

A

EZ

360

ANUGRAHA NARAYAN

ROAD

ECR

AUBR

A

EZ

361

SILIGURI JN

NFR

SGUJ

A

EZ

362

BARPETA ROAD

NFR

BPRD

A

EZ

363

NEW FARAKKA

ER

NFK

A

EZ

364

JOGBANI

NFR

JBN

A

EZ

365

JAYNAGAR

ECR

JYG

A

EZ

366

KOVILPATTI

SR

CVP

A

SZ

367

AHMEDNAGAR

CR

ANG

A

WZ

368

CUDDAPAH

SCR

HX

A

SCZ

369

GANDHIDHAM

WR

GIM

A

WZ

370

RAMESWARAM

SR

RMM

A

SZ

371

KHALILABAD

NER

KLD

A

NZ

372

RAIGANJ

NFR

RGJ

A

EZ

373

VASCO-DA-GAMA

SWR

VSG

A

SZ

374

NEW COOCHBEHAR

NFR

NCB

A

EZ

12th Revised –Aug 2022 Page 30 of 46

375

TINSUKIA

NFR

TSK

A

EZ

376

KOPARGAON

CR

KPG

A

WZ

377

FALNA

NWR

FA

A

NZ

378

DIGHA

SER

DGHA

A

EZ

379

RANGIYA JN.

NFR

RNY

A

EZ

380

SINGRAULI

ECR

SGRL

A

EZ

381

PALI MARWAR

NWR

PMY

A

NZ

382

DHARWAD

SWR

DWR

A

SZ

383

PARASHNATH

ECR

PNME

A

EZ

384

NAGAUR

NWR

NGO

A

NZ

385

KATHGODAM

NER

KGM

A

NZ

386

MARWAR JN.

NWR

MJ

A

NZ

387

JANGHAI

NR

JNH

A

NZ

388

UDHAMPUR

NR

UHP

A

NZ

389

TUTICORIN

SR

TN

A

SZ

390

NEW BHUJ

WR

NBVJ

A

WZ

391

LALGARH

NWR

LGH

A

NZ

392

SILCHAR

NFR

SCL

A

EZ

393

COOCHBEHAR

NFR

COB

A

EZ

394

ALIPURDUAR JUNCTION

NFR

APDJ

A

EZ

395

SAINAGAR SHIRDI

CR

SNSI

A

WZ

396

JOLARPETTAI JN

SR

JTJ

A

SZ

397

BONGAIGAON

NFR

BNGN

A

EZ

398

LATUR

CR

LUR

A

WZ

399

RUDRAPUR CITY

NER

RUPC

A

NZ

400

SHALIMAR

SER

SHM

A

EZ

401

KANNIYAKUMARI

SR

CAPE

A

SZ

402

SSP NILAYAM

SWR

SSPN

A

SZ

403

NEW ALIPURDUAR

NFR

NOQ

A

EZ

404

RANI

NWR

RN

A

NZ

405

JAISALMER

NWR

JSM

A

NZ

406

NAGARSOL

SCR

NSL

A

SCZ

407

DIBRUGARH TOWN

NFR

DBRT

A

EZ

408

JORHAT TOWN

NFR

JTTN

A

EZ

409

MANGALORE JN

SR

MAJN

A

SZ

12th Revised –Aug 2022 Page 31 of 46

“Annexure-C”

To be submitted on a non judicial stamp paper of Rs. 100/- in original

(for Aggregator)

DECLARATION CUM UNDERTAKING

I __________, son of __________, aged___ years is authorized signatory of

M/s____________ (aggregator) do hereby solemnly affirm and declare as

follows:

1. I hereby affirm that I am an authorized signatory of the company M/s.

____________ (aggregator) and hence Competent to sign and swear this

affidavit.

2. The annual turnover of the applicant dealer M/s._____________ (vendor of

aggregator) is below the threshold turnover limit of Rs. ________/- as per GST

law of __________ state and so the dealer is not required to obtain mandatory

GST registration.

3. As and when the dealer will cross the above threshold limit, he will obtain GST

registration from the GST authorities on his own and submit a certified copy of

the GST registration certificate /TIN numbers to IRCTC.

4. The Aggregator M/s. ___________ will compensate IRCTC of any liability/loss

suffered by IRCTC in case the taxes are recovered by the GST department from

IRCTC which are otherwise payable by the Vendor of Aggregator/Aggregator

and indemnify the said amount to IRCTC along with fine and penalties imposed

by Government of India on IRCTC.

Deponent

VERIFICATION

I __________, son of __________, aged___ years, authorized signatory of M/s.

________________, deponent do hereby solemnly affirm and state that the contents of

this affidavit are true and correct and no part of it is false and nothing material has been

concealed there from.

Verified at __________ on ____ day of ______20__.

Deponent

12th Revised –Aug 2022 Page 32 of 46

Annexure-D

Agreement

NON-JUDICIAL STAMP PAPER OF RS. 100

_______**********______________________********______________________**

***

For Short-listing of Food Aggregator for Provision of Supply & Delivery of Pre-

ordered meals through e-Catering

A. An agreement made this ____day of _____, 2022 between the Indian Railway Catering and

Tourism Corporation Ltd.(IRCTC), having its Registered and Corporate Office at 11

th

Floor, B-148, Statesman House, Barakhamba Road, New Delhi-110001 acting through

Additional General Manager (herein after called “THE IRCTC”) which expression shall

where the context so admits include its successor and assign of the ONE PAET.

AND

B. Name & S/o (who’s signing agreement with address, designation), Company name &

Address (herein after called “Aggregator) which expression shall where the context so admits

include its successor and assigns of the other part.

12th Revised –Aug 2022 Page 33 of 46

Whereas IRCTC has called for Expression of Interest for short-listing of Food Aggregator for

supply and delivery of pre-ordered meal through e-Catering.

Whereas the Aggregator participated in the said EOI process and was short-listed as Aggregator

for provision of supply and delivery of pre-ordered meal through E-Catering vide Letter

No................................ dated............................

And whereas the said aggregator, vide letter dated ................ has unequivocally accepted the

engagement as aggregator on the terms and condition enshrined in the EOI document.

NOW THEREFORE, in consideration of the mutual covenants herein contained and of other

valuable consideration, the receipt and adequacy of which is hereby acknowledged, the Parties

hereto agrees as follows:

This agreement comes into force from the ____day of _______, 2022 (date of issue of LOA)

and shall remain valid for 3 years subject to the provision of terms and conditions enclosed at

Annexure-I.

Now this agreement witnesseth as follows:

The following documents shall be deemed to form and be read and construed as part of

the agreement, namely:

a. Terms & Conditions document including the financial terms duly signed by the

Vendor at Annexure-I.

b. Expression of Interest submitted by aggregator, duly signed and stamped by its

authorised signatory.

The mutual rights and obligations of the IRCTC and Aggregator shall be as contained in

the Terms & Conditions document

In witness whereby the said parties have hereunto set their hands this day and the year first

above written.

Aggregator

IRCTC

Shri _________________

Shri Anil Gupta,

Designation_______________

Additional General Manager

for and on behalf

of___________________

for and on behalf of Indian Railway

Catering and Tourism Corporation

Ltd.

The Aggregator in the presence of

The IRCTC in the presence of

1

2

12th Revised –Aug 2022 Page 34 of 46

Annexure-I

Terms & Conditions for Short-listing

Aggregator for Provision of delivery of pre-ordered

meals through e-Catering.

Definitions

IRCTC

Shall mean ‘Indian Railway Catering and Tourism Corporation Ltd.’,

a Government Company incorporated under Companies Act 1956.

Security Deposit

As Defined in clause – 5.1

Party

Shall mean either IRCTC or the Aggregator.

Day

Shall mean a calendar day.

Interpretati

on

Words importing persons or parties shall include firms and

organizations.

Priority of

Documents

The documents forming the agreement are to be taken as mutually

explanatory of one another. If an ambiguity or discrepancy is found,

IRCTC shall issue necessary clarifications to the Aggregator.

Corrupt or

Fraudulent

Practices

If the Aggregator has engaged in corrupt or fraudulent practices, in

competing for or in executing the Agreement, IRCTC may, after

giving 14 days notice to the Aggregator, terminate the engagement

with forfeiture of Security Deposit. For the purpose of this Sub-

Clause: “corrupt practices” means the offering, giving, receiving or

soliciting of anything of value to influence the action of a public

official in the procurement process or in project execution;

“fraudulent practice” means a misrepresentation of facts in order to

influence a procurement process or the execution of a agreement to

the detriment of the IRCTC, and includes collusive practice among

the Aggregator (prior to or after document submission) designed to

establish prices at artificial non competitive levels and to deprive the

administration of the benefits of free and open competition.

12th Revised –Aug 2022 Page 35 of 46

1. Brief of the Project

IRCTC has launched the project of e-Catering over Indian Railways. The project envisages

provision of the facility of delivery of pre-ordered meal to the passenger at the seat in the train.

In this project IRCTC has developed a website/app & passenger can book the meal as per the

available option at the identified locations and upon confirmation of the booking, meal shall be

delivered by the Aggregator at station/in trains as the case may be. An IRCTC call centre may give

back end support to the project.

The salient features of the project are as under,

1.0 Booking & Delivery

1.1 The e-Catering website www.e-Catering.irctc.co.in is sub-domain of the ticketing

website www.irctc.co.in.

1.2 SSL certification has been taken for the website of e-Catering.

1.3 The passenger may book on the website.

1.4 PNR may be the unique ID and based on the PNR the system shall auto generate the

fall down menu of the stations where the services are available.

1.5 The booking shall be accepted in the Advance Reservation Period (ARP) of 120 days

up to 02 hours

(or as mutually decided)

before scheduled departure of the train

from the station for that location.

1.6

The e-Catering facility will be available from 0600-2300 hrs. a

s per schedule

timings of train.

1.7 The scheduled arrival time of the train at the station shall be considered as the

scheduled delivery time.

1.8 Passengers having reserved ticket shall be able to book meals on either IRCTC e-

Catering website/any other platform or website / any other platform of aggregator at

the identified stations. Upon entering the PNR, the stations with the facility of meal

delivery shall be reflected and the passenger may choose the meal as per the choice

and complete the transaction.

1.9 On completion of transaction, SMS and email shall be generated and sent to the

passenger. The SMS and email shall have the details of the order. The SMS content

to passenger shall have an “Delivery Code” which will be used for verification by the

Aggregator on the mobile application at the time of delivery. Customer will also be

able to view the order through his/her admin login. The Aggregator website shall be

integrated with the IRCTC e-Catering website. The meals booked on IRCTC website

will be shared with aggregator system through API, similarly orders booked on

aggregator’s website will be pushed to IRCTC system through reverse API on real

time basis, generating IRCTC order ID.

In case of failure in pushing of orders from IRCTC website to aggregator’s website,

a failure e-mail and SMS is sent to the aggregator for information. However,

aggregator will also be able to view the orders on their e-Catering dashboard through

12th Revised –Aug 2022 Page 36 of 46

web login. The aggregator will be reminded for delivery of the order through SMS

and email before the scheduled delivery time at the station.

1.10 The booking can also be done through phone. Passengers may call on the toll free

number for booking request and such request shall be processed at the call center

through admin login. This order shall be on Cash on Delivery basis, however, on

confirmation of the booking, the SMS and email shall be sent in the same manner as

mentioned above.

1.11 The minimum order value accepted for booking of meal shall be Rs. 60 only per unit

per location. This may vary as per the decision of Aggregator.

1.12 Bill shall be provided by IRCTC through email after delivery marking of meal,

indicating basic price and applicable taxes. It is the responsibility of the aggregator to

mark status of deliveries on real time basis.

1.13 The pre-ordered meal shall be packaged in food grade containers and shall be

delivered by the delivery boy authorized for delivery of meals booked through e-

Catering.

1.14 In case of pre-deboarding of the customer, i.e. detraining at any station prior to the

selected station on train route, IRCTC shall not be liable to deliver the pre-ordered

meal at any other station or in any other train other than as selected by the passenger.

1.15 Passengers must be present on the seat/berth as confirmed against the PNR on the

selected train during the period of trains stationed at the selected Railway station. In

case, passenger is not present/seated on the seat/berth as confirmed against the

PNR for the selected train and IRCTC shall not be liable for non-delivery of the pre-

ordered meal during the stationary period of the train at selected Railway station as

location of the customer cannot be determined otherwise and in such cases refund

shall not be permissible. But the order will be considered as non delivered and non

delivery fine will be imposed on the aggregator.

1.16 In case, the passenger has neither cancelled nor boarded the train, the IRCTC shall

not be liable for non-delivery.

1.17 The Aggregator shall be provided with an admin ID which may be used by the

Aggregator for the purpose of e-Catering.

2.0 Cancellation and Refunds

2.1 Passenger may cancel the confirmed meal booking online 02 hours prior to the

scheduled delivery of meal (or as mutually agreed). It can also be cancelled later i.e.

within 02 hours of delivery time. However, no refund shall be made in case order if

cancelled within 02 hours of delivery time.

2.2 The process of refund shall take at least 3 days time from the date of cancellation

excluding the date of cancelation.

2.3 Any amendment is subject to cancellation of previous booking.

2.4 In case cancellation is done after scheduled arrival of train, the cancellation process

shall not be entertained.

3.0 Bank charges and Charge backs

12th Revised –Aug 2022 Page 37 of 46

3.1 The bank charges shall be borne by the passengers.

3.2 The integration of payment gateway with banks and website shall be done by IRCTC.

3.3 For the issues of charge back relating to quality, quantity, non-delivery or other related

reasons, the Aggregator shall be responsible and liable. For any technical reason related

to website, Bank, payment etc. IRCTC will be responsible.

4.0 Feedback and Call Center

4.1 The passenger may give the feedback of the services and meals to call center as well as

online on the e-Catering website in the feedback corner within 5 days (may be revised

from time to time) from day of delivery. Call center shall be operational as back end

support to the project.

5.0 List of locations with rates & items with specification proposed by Aggregator

with mobile phone no. & email address

The Aggregator shall submit the list of Railway stations along with the corresponding

unit (from which food shall be supplied) where meals can be delivered along with valid

FSSAI and GST license. The product prices should not be higher than the prevailing

service outlet rates.

6.0 Scope of Work

6.1 The Aggregator shall be required to deliver the pre-ordered meal to the passenger at

station/berth/seat as the case may be. Aggregator will be able to view the orders on

their e-Catering dashboard through web login. The meals booked on IRCTC website

will be shared with aggregator system through API, In case of failure in pushing of

orders from IRCTC website to aggregators website, a failure e-mail and SMS is sent to

the aggregator for information. The Aggregator shall be communicated of the pre-

ordered meal through SMS to the mobile phone no. & email, submitted by the

Aggregator prior to the delivery time.

6.2 The Aggregator may go through the terms and conditions to understand & make

necessary arrangement and capability to ensure proper and timely delivery of the pre-

ordered meal.

6.3 IRCTC shall display the meal item & unit/brand of the Aggregator on the website for

pre-ordering of meals by passengers.

6.4 The meals should be prepared using good quality of standard material and should be

delivered with adequate food grade packaging and at appropriate temperature. Best

standard of the industry for hygiene should be maintained at the production as well as

during the logistics/delivery time to ensure good quality meal is served to the passenger.

The production facility as well as the logistics systems shall be open to inspection by

IRCTC officials and details as sought during the inspection shall be made available by

the Aggregator.

6.5 Aggregator shall request for platform permits (delivery person) for approval by IRCTC

through e-Catering dashboard.

12th Revised –Aug 2022 Page 38 of 46

6.6 The Aggregator shall deploy delivery boys who should be courteous and should wear

clean service uniform and carry platform permit issued by IRCTC at the time of delivery

at Railway Station. The delivery boy should carry mobile phone with the mobile

application uploaded for verification of delivery code from the passenger. The

Aggregator shall undertake all necessary work to make itself and the staff well versed

with the railway rules and other notification issued by government from time to time.

6.7 Aggregator shall not undertake any unlawful activity and unauthorized vending in the

garb of e-Catering and deliveries shall only be made for the pre-ordered meal through e-

Catering.

6.8 The Aggregators shall take all necessary licenses, permits as required under law to

undertake the business of e-Catering project including, but not limited to, FSSAI license,

GST registration and other requirements under law from time to time.

6.9 The Aggregator shall monitor the train movement on real time basis and shall develop

adequate mechanism & system to ensure meal delivery in case of delay of train.

6.10 In case of cancellation in POD mode liability shall not be shared by IRCTC.

6.11 Aggregator shall inform telephone numbers of unit along with unit manager, who shall

act as unit coordinator for e-Catering. The Aggregator shall also co-ordinate with the

IRCTC officials of Zones for the e-Catering project.

6.12 Aggregator shall ensure that the unit is fully equipped for proper packaging of meals,

computer with net connectivity and other equipments as may be necessary for successful

operations of e-Catering.

6.13 The Aggregator shall ensure that there is no deficiency in quality, quantity or any

instance of service of spoilt or any material not suitable for human consumption or any

misbehaviour with the passenger or non-delivery of meal to the passenger. Any such

instance shall be deemed to be considered as deficient service and IRCTC shall not be

liable for the deficient service and may take suitable action which may include imposing

penalty or debarring the Aggregator from participating in future projects of IRCTC for a

period of 1 year.

6.14 Aggregators will be provided with monthly targets in terms of orders and order value to

be achieved by them on their platforms. These orders are exclusive of orders generated

on IRCTC platforms. The aggregators will have to push the orders generated by them

into the IRCTC system through reverse API or 'create order' tab on admin panel. Also,

if the aggregator fails to generate the targeted orders and order value from their own

channels of booking other than IRCTC e-Catering website, penalty as decided by

Competent Authority will be imposed. A new aggregator may be given a three month

target free window from the date of commencement of operation.

7.0 Financials

7.1 Payments of either mode will be reconciled and 15% (IRCTC Commission, inclusive

of GST) will be levied on both POD order and prepaid orders and* 5% GST will be

deducted by IRCTC. i.e 15% of the POD order amount will be deducted from the

aggregator RDS account and 85% of the prepaid order amount will be deposited to

aggregator RDS account by IRCTC. Aggregator will be paid monthly based on the

balance in the RDS account.

12th Revised –Aug 2022 Page 39 of 46

*Under the new GST regime, IRCTC is the deemed supplier in e-catering and liability of

tax for orders booked on its portal lies with IRCTC. Invoice for such orders will be raised

by IRCTC and will deposit the corresponding tax. Bill of supply will be raised by the

aggregator

7.2 IRCTC may decide to increase/decrease the amount / percentage of

commission charged on the basis of volume of business generated by

Aggregator. The instruction with regards to this will be issued from time to time.

7.3 As admin. Login shall be available to the Aggregator, reconciliation of the transaction

may be done by the Aggregator and issues, if any, shall be brought to the notice of

competent authority.

7.4 Charge backs due to reasons pertaining to quantity, quality, non-delivery and other such

issues pertaining to such deficient services etc, shall rest with the Aggregator.

7.5 The final rate offered to passengers both on website booking as well as POD booking

shall be uniformed and rounded to nearest rupee after incorporation of base price

(including applicable packaging charges) + GST.

7.6 Under the new GST regime, IRCTC is the deemed supplier in e-catering and liability

of tax for orders booked on its portal lies with IRCTC. Invoice for such orders will

be raised by IRCTC and will deposit the corresponding tax. Bill of supply will be

raised by the aggregator

7.7 Aggregator is bound to compensate IRCTC / Passenger to the extent, IRCTC

decides universally / Case to Case basis, in case of establishment of default /

substantial of non-delivery / inferior quality of food delivered. The defaults on

part of the aggregators/vendors are substantially dealt as per the e-Catering fine

policy. Annexed as annexure A. IRCTC may impose fines for any shortcomings

noticed apart from the ones mentioned in the fine policy on case to case basis

and as deemed fit.

8.0 Integration of Website

8.1 Food Aggregator shall not indulge in running any parallel business that will

harm the interest of IRCTC /Indian Railways. However, IRCTC may consider

integration of Websites of booking meals through e-Catering to expand the reach

of Railway passengers. The decision of IRCTC shall be final and binding.

8.2 The Integration can only be done with E-Catering Website if Food Aggregator is

complied with following points:-

Aggregators have to submit an affidavit stating that you will not make any

station/vendor at station LIVE on their website till the time it is approved and made

LIVE on IRCTC e-Catering website. Format for the affidavit finalized is placed as

Annexure C.

Orders booked on aggregators website will be pushed to IRCTC system

through reverse API on real time basis with generation of IRCTC booking ID

GENERAL CONDITIONS OF AGREEMENT

12th Revised –Aug 2022 Page 40 of 46

9.0 FINANCIAL TERMS AND CONDITIONS

9.1

Security Deposit

The Food Aggregator has submitted Security amount of Rs.

2,00,000/- (Rupees Two lakh only) not applicable for start Ups in the

form of a demand draft.

9.2

Refund of Security

Deposit

The Security Deposit will be refunded without interest by the IRCTC

at the time of completion of the contract being entered into for e-

Catering. Any deduction, fine, outstanding mark up etc, if not

deposited by Aggregator shall be adjusted from the Aggregator’s

Security Deposit.

9.3

Maintenance of

record of gross

sales turn over

Aggregator will be required to maintain proper record of sales to

ascertain the Gross Sales Turnover (Including Tax). IRCTC at their

discretion may call for any record to satisfy those regarding operations

of applicant's outlets and applicant will provide every help failing

which it may amount to breach of condition of the short-listing.

9.4

Recovery of

outstanding

amount

IRCTC reserves the right to recover any outstanding dues from the

Aggregator by adjusting the same against any amount/security of the

Aggregator or any amount payable to the Aggregator either under this

contract or any other contract.

9.5

Mode of payment

Mark up or any other payment due to IRCTC, shall be payable

through Demand Draft/Banker’s Cheque or Cheque drawn at

location of IRCTC Zonal offices in favour of Indian Railway Catering

and Tourism Corporation Limited or through NEFT/RTGS in

IRCTC ACCOUNT No.: 0211801434 BANK: KOTAK

MAHINDRA BANK, BRANCH:G-39, Connaught Circus, New

Delhi-110001, IFSC CODE: KKBK0000214 with advise to IRCTC.

10.0 PERIOD OF TEMPORARY AGREEMENT

10.1

Tenure of

agreement

The period of the Short-listing shall be 3 years. However, IRCTC

reserves the right to review the performance of shortlisted party and to

take suitable action on observing default/deficiency in service etc.

including but not limited to imposing fine or de-Short-listing the party

with consequential debarment from the future projects/tenders of

IRCTC for a period for 1 year.

10.2

Lock-in-period

There will be a lock in period of one year. The Aggregator may

withdraw its services after submitting a written request only after

completion of one year for which he will give 30 days notice. However,

all orders booked in advance shall have to be honored by the

Aggregator. In case of failure to honor the advance booked order, the

Aggregator shall solely be responsible for its consequences.

In case of withdrawal before lock in period the EOI security will

be forfeited.

11.0 OBLIGATIONS AND RIGHTS OF AGGREGATOR

11.1

Right of user’s

Aggregator will only deliver the food items in accordance with e-

12th Revised –Aug 2022 Page 41 of 46

only

Catering and will have the right of user only on leave and engagement

basis.

11.2

Relation of

Aggregator’s

labour

The employees, contractors, sub contractors of the Aggregator will not

be in any contractual relation either with the IRCTC or the Indian

Railways.

11.3

General liability of

any person

The Aggregator will bear the cost, throughout the term of the

Agreement, for a comprehensive general liability insurance covering

injury to or death of any person(s) occurring in the said premises,

including death or injury caused by the negligence of the Aggregator or

the Aggregator’s failure to perform its obligation under the agreement.

IRCTC shall not be held responsible for any payment of compensation

in this regard.

11.4

Inspection by

Food/Health

Inspectors

Aggregator will also be obligated to get his premises inspected by

Food/Health inspectors at regular intervals in addition to having a

food/FSSAI License from concerned authorities. Aggregator will make

available the premises for the inspection by the IRCTC or any person

so authorized by the IRCTC at any time. IRCTC may get the premises

of its vendors inspected through a third party reputed agency, cost of

which may be borne by the aggregator.

11.5

Food Safety and

Standard Act-2006

Aggregator shall be responsible for the compliance of the provisions of

Food Safety and Standard Act-2006 or any other amendments thereto.

All food ingredients being used for preparation/service to the

passengers are as per FSSAI guidelines.

11.6

Compliance of

statutory law

Aggregator shall be sole responsible for compliance with applicable laws

such as Sales Tax Law, Provident Fund Law, Labour Law or any other

law of the land and registration/approval from statutory authority, if

required.

11.7

No unlawful/

illegal activity

Aggregator shall not carry on any unlawful immoral or illegal activity in

the train/at stations/coaches.

Post agreement with IRCTC, Aggregator shall not indulge in running any

parallel business that harm the interest of IRCTC/Indian Railways. Aggregator

shall not without the prior permission of IRCTC run any other website/app or

make tie ups with external platforms/agencies.

11.8

No use of plastic

material

Eco-friendly/Food Grade/Bio-degradable packaging material should be

used for supply of food items. There are few products which are served

in food grade plastic packaging e.g. Krushers, Rice bowl, Mojito etc.,

the same can be served preferably in food grade packaging as per

industry practice.

12.0 EVENTS OF DEFAULT

12.1

Communication/

Information

required by IRCTC

All the Communication/Information received/required by IRCTC

must be furnished by the contractor/Aggregator within 15 days,

failing which suitable penalty including termination of engagement

/agreement can be done at the discretion of IRCTC.

12th Revised –Aug 2022 Page 42 of 46

13.0 CONDITIONS GOVERNING THE PERFORMANCE OF THE

ENGAGEMENT AS AGGREGATOR

13.1

Liability of IRCTC

IRCTC shall not be liable for any liability arising under the

labour laws or any other law of the land, incurred by the

Aggregator.

13.2

Notice by Courier/

Registered AD

Any notice in terms of this engagement by either Party will be

given at the address stated herein above by Courier/Registered

AD Post unless a different address has been intimated in

writing against receipt. Upon the receipt of any other notice

order, direction or any other communication from any

competent authority (including notices, affecting the rates, taxes

or other outgoings) in respect of provision of e-Catering in

trains payable in whole or in part by one Party hereto, the other

Party shall immediately deliver a copy of the necessary

document, to that Party.

13.3

Entitlement of

compensation

In case the Aggregator suffers any loss on account of his being

restrained by the IRCTC or any competent authority for

indulging in illegal activities or any contravention of any law, he

shall not be entitled to any compensation whatsoever.

13.4

Indemnity

The Aggregator hereby agrees to indemnify and shall keep

indemnified and hold harmless, IRCTC and its Directors,

officers and employees from and against all and any claims,

demands, losses, damages, penalties, expenses, charge-backs

and proceedings connected with the implementation of this

contract or arising from any breach or non-compliance of

applicable laws, whatsoever by the Aggregator or any of the

person authorised by it pursuant hereto of or otherwise arising

from any act or omission on their part, whether wilful or not,

and whether within or outside premises. IRCTC shall

indemnify the Aggregator from all claims, demands, losses,

damages, expenses, charges and legal proceedings cause due to

the breach of the obligations of IRCTC under this Agreement.

13.5

Verbal or written

arrangements other

than the agreement

Except as here by otherwise provided any verbal or written

arrangements abandoning varying or supplementing this

agreement or any of the terms hereof shall be deemed

conditional and shall not be binding on the IRCTC unless until

the same is endorsed on the agreement or incorporated in a

formal instrument and signed by the party(s).

13.6

Unsatisfactory services

etc.

In the event of unsatisfactory service, poor quality of articles,

persistent complaints from passengers, and services below the

standard or any failure or default at any time on the part of the

Aggregator to carry out the terms and provisions of the

agreement to the satisfaction of the IRCTC (who will be sole

judge and whose decision shall be final) it shall be optional to

IRCTC to make any substitute arrangement it may deem

necessary at the cost and risk of the Aggregator or to forthwith

terminate this agreement without any previous notice to the

12th Revised –Aug 2022 Page 43 of 46

Aggregator and in case of such termination the Security

Deposit be forfeited by the IRCTC and the Aggregator shall

have no claim what so ever against IRCTC or any of the

officials in consequence of such termination of the agreement.

No refund of proportionate License Fee shall be admissible in

case of Termination under this clause. The Aggregator agrees to

make good all cost and expenses, if any incurred by the IRCTC

for making the substitute arrangements referred to above. The

Aggregator shall be also be debarred from participating in the

future projects of IRCTC for a period of one year

13.7

Liability for provision

of Consumer

Protection Act.

The Aggregator accepts liability, civil and criminal for

compensation/damages in accordance with provision of

Consumer Protection Act or any statutory modification of the

Act or any other law for the time being in force for action

occasioned by negligence, deficiency of service by the

Aggregator, his workmen, servants and agents. The Aggregator

shall reimburse the licensor and railway administration from

and against all payments made under the provision of the said

Act or law including all costs awarded by any competent court

of Law. Any money which may become payable by the

Licensor as aforesaid shall be deemed to be money payable to

the licensor by the Aggregator and in case of failure by the

Aggregator to pay the licensor any money paid by it as aforesaid

within seven days after the same have been demanded, the

licensor, shall be entitled to recover the same from the Security

Deposit or from any money due by the licensor to the

Aggregator.

13.8

Notice to the

Aggregator

Any notice to be served on Aggregator’s shall be deemed to be

sufficiently served if delivered at or sent by registered

post/courier/email addressed to the Aggregator at their

registered office/email id or last known place of business. Any

notice to be served by the Aggregator on the IRCTC shall be

deemed to be sufficiently served if, left at the office/sent by

registered post/courier addressed to the Director, Indian

Railway Catering and Tourism Corporation at its Corporate

office at 11

th

floor, Statesman House Building, Barakhamba

Road, New Delhi-110001.

13.9

Notices on behalf of

IRCTC

Subject to as otherwise provided in this agreement, all notices

to be given on behalf of IRCTC and all other actions to be

taken by the licensor may be given or taken on behalf of the

licensor by the Director/General Manager/Manager or any

other officer for the time being entrusted with such functions,

duties and powers by the IRCTC.

13.10

Dealing with

Aggregator Only

IRCTC will enter into an agreement only with the Aggregator

who will be responsible for fulfilment of all agreement

conditions with IRCTC. IRCTC shall not enter into any

agreement or deal with in any manner with any of the vendors

of aggregators

13.11

Engagement of

No exclusive rights as of now to be provided to any

Aggregator/aggregator for a specific

12th Revised –Aug 2022 Page 44 of 46

Aggregator/aggregator

train/station/section/state. They are required to work in the

current environment. IRCTC reserves the right to engage one

or more food aggregator/Aggregator for delivery of food at a

particular station. IRCTC may also choose to give sole rights of

a station to a aggregator in future.

14.0 CONSEQUENCES OF DEFAULT

14.1

Consequence of

failure to start the

services

In the event of failure to provide, catering services as mentioned in

the scope of work and detailed otherwise, from the prescribed date

& time advised in the procedure of e-Catering, letter for permission

of delivery of meals in e-Catering as advised by IRCTC, IRCTC

reserves the right to annul the permission and forfeit the Security

Deposit, in the whole or part thereof as provided under terms and

conditions of the agreement. Aggregator shall be debarred from

participating in the future projects of IRCTC for a period of one

year. The decision of IRCTC will be final and binding in this regard.

14.2

Notice for

termination

In case of any event of default / breach of terms and condition mentioned

in this agreement having occurred, it shall be lawful for the IRCTC any

time thereafter to terminate the agreement and forfeit the EOI Security

Deposit, SUBJECT HOWEVER to the IRCTC having given to the

Aggregator Thirty 30 days prior notice in writing to remedy or make good

such breach and inspite of such notice the Aggregator having failed to

remedy the breach. The Aggregator shall be also be debarred from

participating in the future projects of IRCTC for a period of One years.

15.0 ARBITRATION

15.1

Arbitration

In the event of any dispute or difference arising under these conditions of

agreement or in connection with this agreement (except as to any matters, the

decision of which is specifically provided for by these or the special

conditions) the same will be resolved by amicably by both parties. However in

case parties fail to resolve the dispute within 30 days, then the dispute will be

referred to Arbitration, to be conducted through a sole Arbitrator to be

appointed by CMD/IRCTC. The arbitration proceedings shall be

conducted as per the provisions of ‘The Arbitration and Conciliation Act –

1996’.the decision of arbitrator so appointed shall be final and binding on

both the parties. The Fee & expenses of the arbitration Tribunal shall be

shared jointly in equal proportion by the parties.

15.2

Force Majeure

For the purpose of this contract, “Force majeure” means any unforeseen

event directly interfering with the services during the currency of the contract

such as war, insurrection, restraint imposed by the Government, act of

legislature or other authority, explosion, accident, strike, riots, lockout, act of

public enemy, act of God, sabotage which is beyond the reasonable control of

a Party’s performance of its obligations under the Contract impossible or so

impractical as to be considered impossible under the circumstances.

The failure of a Party to fulfil any of its obligations under the contract shall not be

considered to be breach of, or default under, this contract insofar as such inability

12th Revised –Aug 2022 Page 45 of 46

arises from an event of Force Majeure, provided that the party affected by such an

event. . In the event the Force Majure event continues for more than 60 days from

the date of intimation of the Force Majure Event by either Party to the Other Party,

then Either Party shall reserve its right to forthwith terminate the Agreement

without any liability or demur to the Other Party. IRCTC upon such termination

shall forthwith refund the Security deposit to the Aggregator in accordance with

clause 4.2 under this Agreement.

15.3

Jurisdiction

The parties hereby irrevocably consent to the sole jurisdiction of the Courts

of Delhi only in connection with any actions or proceedings arising out or in

relation to this Agreement.

16.0 HYGIENE AND QUALITY CONTROL

16.1

Storage,

handling of

food items

The storage, handling of raw materials and finished products will be in

extreme hygienic conditions and as per acceptable norms of the industry.

Such storage, handling of raw material and finish products shall be certified as

per norms of the industry and its standards. The scrutiny in this regard by

quality checks agencies standards to be set by IRCTC need to be followed.

16.2

Collection of

food samples

IRCTC reserves the right to get the food samples / raw material collected and

tested at approved laboratories at the cost of the Aggregator

17.0 OTHER CONDITIONS

17.1

/ Publicity/

Sponsorship

The Aggregator will not engage in or permit any

advertisement/publicity/sponsorship of any brand or product, directly or

indirectly, without prior approval of IRCTC.

17.2

Payment of

taxes/dues

The Aggregator will be liable for payment of all taxes/duties GST and other

liabilities in respect of the business.

17.3

Observance

and

performance

certain acts

The Aggregator shall, at all times indemnify the IRCTC against all claims and

penalties which may be suffered by IRCTC or any person employed by them

by reason of any default on the part of the Aggregator in due observance and

performance of provision of:

i) Workmen’s Compensation Act –1923

ii) Employment of Children’s Act XXVI of 1938 and

i) any other relevant laws of India

17.4

Assignment of

engagement as

Aggregator

Aggregator shall not, without the prior consent of the IRCTC, assign the

engagement or any part thereof, or any benefit or interest therein or there

under.

17.5

Compliance of

instructions

The Aggregator shall comply with any other instructions issued by

IRCTC from time to time within a reasonable time, as may be

necessary. All such instructions communicated in written, shall be

deemed to form and be read and construed as part of the agreement.

17.6

Ban on sale of

products

The following items shall not be supplied through e-Catering, namely –

tobacco products, wine, beer or any other alcoholic drinks or any other item

prohibited by Law. Beef and Pork shall not be used in any form in any food

items.

17.7

Quality/make

/source of

Packaged

Drinking

Water

IRCTC may specify quality/make/source of Packaged drinking water to be

supplied by the Aggregator. The Aggregator shall accept IRCTC’s directions

in this regard. Only RAIL NEER to be supplied.

17.8

General

IRCTC reserves the right to amend any of the clauses of the agreement and

also to add fresh clauses from time to time. The rider agreement in this regard

12th Revised –Aug 2022 Page 46 of 46

shall be executed between the parties within 15 days of the amendment /

changes. In case the changes/modifications as suggested are not agreed by

the Aggregator, he shall advise IRCTC in this regard and in case IRCTC does

not accept the view of Aggregator, then the agreement may be dissolved

without any liability/ damages to either party.

Further, IRCTC reserves the right to extend or reduce the time stipulated in any

clause in the agreement conditions herein above, in order to meet operational

exigencies.

17.9

Losses and

Damages

IRCTC shall not be liable to the Aggregator for any of the following types of

losses or damage arising out of delivery of food through e-Catering whether

in contract or tort (excluding any liability for gross negligence howsoever

arising out of or in conception with the performance of IRCTC’s obligations

in the provision of the e-Catering services):-

i) Loss of revenue, business, anticipated savings or profits; or

Any indirect or consequential loss howsoever arising.

IRCTC will not be liable to pay any compensation if any error occurs due to

any technical or manual fault at the end of the e-Catering web server/call

centre. The Aggregator has agreed to indemnify IRCTC against all such

claims.

17.10

Constraints

1)

IRCTC may provide PNR API support through CRIS.

2) NTES support shall be extended as & when its available however IRCTC

can not commit for its availability.

3) IRCTC does not have any control of

quality/performance/availability/downtime on any of above. The

consequences arising out of it has to be absorbed/handled by the aggregator.

4) IRCTC is not bound to provide any marketing/promotions support for

IRCTC e-Catering.

5)IRCTC would provide ID cars to fulfill orders. However station premises

& affairs are under direct control of IR. Any consequences arising out of

above would not be the liability of IRCTC and aggregator has to absorb the

same.

6)IRCTC may take penal action against any restaurant/food partner. The

consequences have to absorbed by the firm.

7) IRCTC is not liable for reliability /accuracy/performance of SMSing/email

channel.

17.11

Claim for

employment

The Aggregator deemed to be for all legal and contractual purposes, as the

employer of the staff employed by him/her for carrying out this contract will

not have any claim for employment in IRCTC at a future date.