DIRECTV App

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All Rights Reserved. AT&T, Globe logo, DIRECTV, and all other DIRECTV marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.

1 Must have Internet-connected Genie HD DVR model HR44 or higher and compatible mobile device. Rewind and fast forward functionalities may be disabled. App uses location info. Not all channels available. Channels available

for live streaming correspond to your package selection and may vary by location. Limits: Live streaming from set top box or streaming of recorded content limited to one device at a time. Download: To download, must be in-home

on same Wi-Fi network connected to DVR. Certain programming, including On Demand and most PPV, cannot be downloaded. Data usage charges may apply to download over in-home Wi-Fi. All functions and programming subject to

change at any time.

2 DATA FREE TV: Residential DIRECTV & select wireless customers in the U.S. (excludes PR and U.S.V.I.). In-App streaming does not count against your data allotments. Exclusions: App download may incur data usage/

charges. Advertisements and non-streaming app activity may incur data usage. Excludes streaming through GenieGO/Nomad. Eligible Wireless: Requires active AT&T postpaid data service on eligible device. Use subject to

wireless service terms including those related to data speed. Streaming may not work at reduced speeds. Offer, functions and programming subject to change and may be discontinued without notice at any time. Visit

www.directv.com/learnmoredata for a list of eligible devices (sold separately).

DIRECTV App

New Version + Data Free TV

As of 11/15/2016

IT’S YOUR TV. TAKE IT WITH YOU. Now the same DIRECTV that you watch at home,

including your live and recorded shows, is with you anywhere—no additional equipment

needed, at no extra cost.

Plus, now stream DIRECTV data-free on AT&T.

CONSUMER POSITIONING

Now you can watch your live channels and recorded shows anywhere, with no additional equipment needed.

New! Data Free TV. Now you can stream DIRECTV on your devices, anywhere—without using your data. Now with AT&T.

Download your home DVR to your devices. Watch anywhere—no Internet connection required.

Get instant access to over 20,000 movies and shows to stream anywhere.

Restart shows in progress, or watch shows that aired in the last 72 hours—even if you forgot to record.

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Features and Beneﬁts

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WATCH PROGRAMMING

FEATURES BENEFITS

Enhanced Live TV

streaming

Watch live TV whenever you want, in or outside of your home. Stream the same channels you get

at home live on your tablet or smart phone.

Content/channels/functionality varies. Data charges may apply. Requires HR44 or above.

Instant access to

over 20,000 of the

latest movies and hit

shows from the most

popular networks

all in one place,

On Demand

Stream your favorite movies and shows from popular networks like AMC, A&E, Comedy Central,

ESPN, Nickelodeon, Food Network, HGTV, MTV, HBO,

Starz

, SHOWTIME

, Cinemax

and

more—anytime, anywhere, on any device. Subscription required for HBO, Starz, SHOWTIME and Cinemax.

Enjoy instant access to thousands of more popular movies and full seasons of hit shows from

Hulu. Hulu subscription required.

For a full list of programmers with On Demand streaming content, visit directv.com/networks.

Availability of channels varies based on programming package subscription.

Recorded Shows

n

You don’t need to be home to enjoy your recorded shows or catch up on shows you missed.

Stream recorded content from your personalized playlist from anywhere! Limited to one device at a time.

72 Hour Rewind

No need to worry if you missed the original broadcast of a show, or forgot to set your DVR to

record—with 72 Hour Rewind you can watch shows that aired in the last 3 days on select channels

View On Demand content within hours after the linear airing ends Available on select channels.

Restart

Did you miss the beginning of your favorite show? Click on the restart icon to start your

show over.

Restart will become available two minutes into the program. Restarted content cannot be fast-

forwarded or recorded. Available on select channels

All Seasons

n

When your content ends, the next episode will appear and automatically start playing within 20

seconds, or tap the Play button to start watching right away.

Multiple Streaming

Stream select channels on multiple mobile devices inside or outside the home at any time

5 shows on 5 devices at once. Standard programming fees apply. Requires Internet-connected HD DVR. (HR20+)

Screen Switch

Mobile device must be on the same

home Wi-Fi network as the HD DVR.

Supported receivers: H21 and above,

R22, and HR20 and above.

Instantly move the show you’re watching on your mobile device to your TV.

Just tap the WATCH ON TV button to switch screens, and continue watching on your TV.

On iPad, you can also tap and hold on the video player, and when the animated blue dot pops

up on your mobile device, swipe up on it to continue watching on your TV.

Recently Watched

The convenient RECENTLY WATCHED, at the top of the homepage, is where you’ll find all

your DIRECTV On Demand titles exactly how you left them: paused or watched.

iPad, iPod, iTunes, iPod Touch and Apple Watch are registered trademarks of Apple, Inc.

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DOWNLOADING

BROWSE AND DISCOVER

CONTROL

FEATURES BENEFITS

Voice Search

(phones only)

In-home requires an HD DVR model HR24

or higher; your phone and receiver must be

joined to the same Wi-Fi network.

When you want to find a show, all you have to do is speak up. Talk to the app just as you would

any person—Voice Search understands what you mean and finds what you’re looking for. When

you’re at home, you can even use your TV screen to display your dialogue and search results.

Guide

View by grid or by channel list, see a single channel's schedule for the entire day, set favorite

channels and scan up to 14 days in advance to see what's available to record.

Smart Search

Search by actor, director, title and more, plus access to full cast & crew listings and

filmographies.

Enhanced search functionality shows results as you type—including smarter, intuitive

assumptions (nicknames, partial information, numbers)—displaying top picks of the week and

listings of programs that you can watch on your mobile device.

Sports

(tablets only)

Customize which sports you see and customize your teams. Scores are turned off by default to

avoid spoiling results.

DVR Content

Downloads

Download recorded movies and shows from your Genie HD DVR to a variety of mobile devices to

take them with you and watch them without an Internet connection.

To download, must be in-home on same Wi-Fi network connected to DVR. Data usage charges may apply to download over in-home Wi-Fi. Limit of up to 5 devices.

Auto-download

series

Schedule your shows to prepare automatically, so fresh content and old favorites are waiting for you.

Sync with up to 5

devices

Customize shows by device—determine which shows go to which devices

De-authorize older devices to make room for new ones.

You must be within your home network and connected to Wi-Fi to download and sync your HD

DVR content with your mobile device.

Remote Control

Use your mobile device as a remote control. Pause, rewind or fast forward recorded shows, all

with a simple tap. Available on Apple Watch.

Supported receivers: H21 and above, R22, and HR20 and above. Visit directv.com/streamdirectv for details. Requires broadband Internet connection.

DVR Scheduler

Forget to set your home HD DVR? You can use your mobile device to schedule a recording on the

go, from anywhere. Available on Apple Watch.

Parental Controls

You have control over what’s accessible on the app. You can block channels from live streaming,

set rating limits for movies and TV shows, and hide adult content.

Notiﬁcation Center

Widget (iPhone only)

On iPhones, dragging your finger down from the top of the screen exposes Notifications and Today.

In the “Today” section, scroll down to “Edit” and add the DIRECTV widget.

The widget displays Currently Watching content when in-home and connected to a receiver,

enabling access to simple remote functions—like play, rewind, fast forward, progress bar or

record—without opening the app or even unlocking the phone.

iPad, iPod, iTunes, iPod Touch and Apple Watch are registered trademarks of Apple, Inc.

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Frequently Asked Questions

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General Frequently Asked Questions

How much does the app cost and where do I get it?

The app is included at no extra charge.

Apple users can ﬁnd the DIRECTV App for iPad

, iPhone

and iPod

Touch in the iTunes App store.

Android™ users can find the phone and tablet app at Google Play and Amazon Market.

What devices are supported by the app?

iPhone, iPad, iPad Mini and iPod Touch—iOS 9 and above

Android Phone and Android Tablet—system 4.0 and above

Kindle Fire HD and Kindle Fire—system 7 and above

How many devices can I use to watch my DVR?

You can register up to ﬁve devices, and stream one show from your DVR at a time.

What are the requirements to use the application?

Customer must have:

Access to a mobile device

Access to high-speed Internet

Account to log into directv.com—which will also be used to log into the DIRECTV App. This can be either a

directv.com login or an AT&T Access ID.

Mobile device must have the ability to download and install the DIRECTV App from the applicable app marketplace

In addition, to live stream the same channels you get at home and access your DVR playlist, you will need:

1. Advanced Receiver Service

2. DIRECTV Genie HD DVR (HR44 or greater) connected to high-speed Internet

3. Wireless router

What kind of programming information can I access using the app?

n

For movies and shows, you’ll see episode titles and descriptions, images, star ratings, other airings, other episodes in the

series, cast and crew information, parental ratings, and similar shows. For sporting events on your tablet, you can even

access real-time scores without missing a second of the game.

What can I watch outside of my home?

n

Instantly watch your live and recorded TV, movies and shows from all of your DIRECTV programming networks such as

AMC, ESPN, CNN, Disney, HBO

, SHOWTIME

, Starz

, Cinemax

, HDTV, Nick, Comedy Central, Lifetime, Audience

and

many more.

Content/channels/functionality varies. Data charges may apply. Requires Internet access via mobile device and directv.com login. Remote connections may vary.

Can I watch my content without Internet?

Yes! Now plane rides, train rides and even long trips in the backseat of a car are an opportunity to catch up on your playlist.

One of the best things is that you don’t need an Internet connection to watch. Simply download your recorded shows to your

mobile device while you are connected to the same Wi-Fi network as your Genie HD DVR at home. (HR44 or greater required)

iPad, iPod, iTunes, iPod Touch and Apple Watch are registered trademarks of Apple, Inc.

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I have an Internet-connected Genie (HR44 or better) but I don’t have access to my DVR Playlist on my app. How do I enable it?

Select PLAYLIST from the main menu

Select MY DOWNLOADS

Follow the on-screen step-by-step prompts

How do I know if my Genie HD DVR is connected to the Internet?

Press the right arrow on your remote control:

Your receiver is NOT connected to the Internet if you see the pop-up message reading “No network connection detected.

Please check your connection and try again.” Visit directv.com/connectedhome for more information on how to connect

your HD DVR to the Internet.

If you do not see the above message, your HD DVR is connected.

What does “Preparing” mean?

Preparing is the process of putting a mobile version of the recorded program onto your mobile device so you can watch it

anywhere, without an Internet connection. This will take the same amount of time to complete as the program’s run time.

For example: A one-hour program will take at least 1 hour to prepare, plus additional time based on your network speed

to download to your computer or mobile device.

What does “Downloading” mean?

Downloading is the process of moving the prepared program from your Genie HD DVR to your computer or mobile device

for viewing.

You can download the same content to all 5 devices without having to re-record or re-prepare.

Your device must be on your home Wi-Fi network to download prepared content.

How do I view downloaded programs on my mobile device?

Open the DIRECTV App on mobile device.

You’ll see your DVR playlist, select a program from the list, then select “Download”.

The selected program will then be prepared on your HD DVR to view on your mobile device.

A status bar will indicate download progress.

The status bar will change to a play button when the program is ready to view on your device.

What does Auto-Download Series mean?

Setting Auto-Download Series to ON will instruct your HD DVR to automatically prepare a program for your mobile device

every time it records a new episode. You will then have to download it to your device from within your home Wi-Fi network.

How to set your programs to prepare for download while you’re out and about?

Now you can select programs to prepare for download while you’re away from home. With this added convenience your

shows will be prepared while you’re on the go, so they’ll be ready for download onto your devices when you arrive home.

The time it takes to download content to your device varies, based upon Internet connection speed.

To Auto-Download series, tap on the folder for the show you want, then tap on the “Download Series” box.

How long do recordings stay on my mobile device?

Most downloaded programs from your HD DVR on your mobile device will expire after 30 days from the last time you

opened the DIRECTV App. Some content may only remain for up to 60 days. However, you can add the downloaded

program to your device again at any time if it still exists on your Genie HD DVR.

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Can I download recorded programs to my mobile device from outside the home?

No. You must be connected to your home network to download recorded programs to your computer or mobile device.

But you can select a program from your Genie HD DVR playlist to prepare from anywhere, so it’s ready to download when

you get home.

Tap on the show you want to download and at the bottom of the screen tap on the word “Download”

Can I prepare a show while it is recording to my Genie HD DVR?

Yes, but only one show may be prepared at a time.

How many devices can I stream recorded content to at the same time?

You are limited to one stream to one device at a time.

Can I watch a recorded show via the app while it is airing?

Yes, you can start streaming a show minutes after it starts recording to your Genie and shows up on your playlist.

Where can I ﬁnd more frequently asked questions and troubleshooting?

For more frequently asked questions and troubleshooting, visit directv.com/mobiledvr.

If I don’t have a tablet or smart phone, can I still stream on my laptop?

n

Yes, but not through the DIRECTV App. To watch DIRECTV on your laptop, log in at directv.com and follow these simple steps:

1 Click on “Watch DIRECTV” in the menu bar across the top of the screen

2 Select the kind of content you want to watch from the menu bar

3 Click “Watch Online” to see what is available to watch on your computer

How do I ﬁnd, order and watch PPV titles on my mobile device?

n

On Android devices, tap MOVIES, then select a title and tap WATCH, then tap the AUTHORIZE MOVIE OR EVENT button.

n

On your iOS device, log in at directv.com, select the title, click WATCH and follow the prompts to conﬁrm your purchase.

Can I use the Voice feature on my tablet?

n

The Voice feature is only enabled on phones at this time.

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New Customer Frequently Asked Questions

What limitations do I have in the DIRECTV App if my DIRECTV service has not been installed yet?

Customers will not be able to access in-home streaming-only content or purchase PPV.

Customers will also not be able to perform the following actions in the DIRECTV App until activation: record content, select

receivers, or use the mobile device as a remote for the receiver.

Why do I need to register for a directv.com account to stream content?

Out-of-home streaming service is available only to registered DIRECTV customers, both pending and active.

If a customer received an AT&T Access ID, they will not need to register for a directv.com account.

How do I register for a directv.com account?

DIRECTV customers can register their account at directv.com or via the app by clicking on “Don’t have an account? Create

one.” on the login screen.

AT&T customers will automatically receive a system-generated account and password after the order is placed and do not

need to register their account at directv.com.

How many days do I have access to streaming as a pending customer?

Customers will be allowed to stream for 14 days after the order is placed.

Customer who decide to delay their installation past the 14 days will lose access to the content.

What kind of programming will I receive?

Customers will receive out-of-home channels and VOD content based on the packages / add-ons purchased at the

point of sale.

Why do I see a limited number of channels for streaming?

DIRECTV can offer only certain channels which can be streamed when a receiver is not on the same network as the

streaming device.

DIRECTV is always working with the programmers to increase the number of channels which are available for “out-of-

home streaming”.

Can I access content through 3rd party applications?

Customers will be able to use their DIRECTV account to access and stream content through DIRECTV-supported 3rd

party apps.

If I change my programming prior to activation, will I be able to take advantage of new channels?

Package changes will be reﬂected immediately and any additional out-of-home channels will be available through the

DIRECTV App.

Note that package downgrades may also result in the loss of access to certain out-of-home channels.

If I received promotional package(s) on my account when I placed my order, will these promotion periods begin if I stream

these channels prior to activation?

No. The promotional package period starts once service is installed and activated. Customers can, however, stream

content from their promotional package via the DIRECT App prior to activation.

Will I be charged for streaming content while waiting for my activation?

No, this is a complimentary service that DIRECTV is providing to the customer prior to activation. You may incur data

charges from your mobile provider if you stream via the cellular network.

Can I purchase PPV prior to activation?

Unfortunately customers will not be able to purchase PPV content until after activation has occurred.

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Data Free TV Frequently Asked Questions

I got a message that I won’t be charged for data when streaming. What does this mean?

Great news! If you’re a DIRECTV and AT&T Mobility customer, you can stream most movies and shows on the DIRECTV App

over the AT&T cellular network without it counting against your usage allowance.* It’s one of the many beneﬁts of being an

AT&T and DIRECTV customer.

*Residential DIRECTV customers and select wireless customers only. Available only in the U.S. (excludes Puerto Rico and U.S. Virgin Islands). Streaming does not count against your data allotments. Exclusions: App download

may incur data usage/charges. Non-streaming app activity may incur data usage. Not available on select connected vehicles, prepaid, or to corporate responsibility users lines with a custom access point name. Eligible Wireless:

Requires postpaid data service on eligible device. Must not have data block on line. AT&T wireless usage subject to AT&T’s service terms, conditions, restrictions, and network management practices, including speed reduction.

Streaming may not work at reduced speeds. Offer subject to change and may be discontinued at any time. Your mobile device OS versions must be either iOS 9.0 or Android OS 4.2 and above.

Does this offer apply to all the content in the DIRECTV App?

Yes, viewing of content on all channels is currently covered. While we don’t expect it to occur, some advertisements may

not be included and could count against your usage allowance. Certain other data (metadata and background data- such as

program details and images) will also count against your allowance. Finally, the following activities within the App will also

count against your data allowance: browsing or searching for shows, viewing “settings”, downloading the App or updating

the App (if over wireless). DIRECTV has implemented measures intended to address these limited circumstances.

Is this streaming offer available outside the United States?

No. This offer is available to eligible AT&T Mobility customers in the United States only. Not available in Puerto Rico and U.S.

Virgin Islands. International roaming is not included in this offer and data charges will apply.

Do I need to do anything to sign up for this streaming offer? Does it expire?

If you’re an eligible AT&T Mobility customer, you must sign up for the App, and from there, we’ll take care of it all. We

reserve the right to change this offer at any time. We will provide advance notice if we discontinue this offer.

Will this affect the quality of my video?

The Data Free TV feature won’t affect the quality of your video. However, DIRECTV uses video optimization technology in the

App to provide a better streaming experience, and content is commonly viewable in Standard Deﬁnition quality. However,

the App does this with all streams and this is not related to Data Free TV.

How much does this cost?

There is no additional cost to you. It is DIRECTV’s way of saying “Thank You” for being a customer of DIRECTV and AT&T Mobility.

Is streaming sponsored on other network apps if I sign in with my DIRECTV account?

No, right now this offer is for content you view while signed into the DIRECTV App only.

I have an unlimited plan, but I know that AT&T might limit my download speed if I go past 22GB in one month. Does Data-Free

TV apply to me?

Yes, Data Free TV does not count towards the 22GB monthly threshold. But, once your threshold is met and you are in a

congested area, network management will apply to content delivered by the DIRECTV and U-verse apps, just like all other

content delivered by the AT&T wireless network.

Will Data Free TV still apply if I go over my data allotment on my Mobile Share Advantage plan?

Data Free TV will not count towards your Mobile Share Advantage data plan allotment. However, if you reach your data

allotment and you’ve exhausted your Rollover Data, and any other high speed allotments, all data usage, including that for

Data Free TV, will be slowed to 128 Kbps for the rest of your bill cycle. You will not be able to stream video during this time.

If you want more high speed data you can change your plan.

Will this be reﬂected on my AT&T Mobility statement?

Yes, you can see how much data you saved every month by looking for the Data Free TV line item on your AT&T wireless bill.