2
C O N T E N T S
A Alamodome Facility Overview
B Meet the Team
C Client Guidelines & Information
D Public Safety
E Media, Marketing & Advertising
F Ticketing & Box Office Operations
G Audio/Visual & Telecommunications Guide
H General Contractor Guidelines
I Event Planning Timeline
J Facility Equipment Rentals
K Seating, Floor Plans & Room Capacities
L Index
3
Letter from the
General Manager
Welcome to the Alamodome and historic, San
Antonio, Texas. As the nation’s seventh largest city,
San Antonio has a truly unique character with many
amenities to offer. The Alamodome has received national acclaim in hosting many
successful high profile events.
We have the versatility of a 65,000 seat domed stadium, a 30,000 seat arena and
160,000 square feet of tradeshow floor space with column-free spans for unobstructed
viewing. The Alamodome’s curtain wall design offers configuration flexibility unlike
other venues. The Illusions Theater features a state-of-the-art curtain system and LED
lighting to create an intimate setting and offers unparalleled versatility with 3,670 –
14,246 seats.
The Alamodome is the preferred venue for many trade shows, sporting events,
conventions and concerts, such as, UTSA Football, Monster Jam, Disney on Ice, and the
Valero Alamo Bowl. Recently, an all-time attendance record of 73,086 people was set
when George Strait played a concert in the Alamodome.
Our downtown area offers participants and guests the convenience of having the
Alamodome within a short walking distance of major hotels and the picturesque
Riverwalk. During your visit, we hope you see what sets us apart as one of the world’s
leading entertainment venues.
Our dedicated staff and guest service attendants are always ready to assist you to make
your visit as enjoyable as possible. On behalf of the entire staff, thank you for visiting
the Alamodome and the City of San Antonio. Here’s to a great event!
Nicholas A. Langella, CFE
General Manager
Alamodome
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A
ALAMODOME FACILITY
OVERVIEW
5
Vision statement
To be the place people want to be
Mission statement
“We proudly deliver excellent event experiences in premier
facilities.”
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FACILITY
OVERVIEW
The Alamodome
The Alamodome is a city owned and
operated multi-purpose entertainment facility
located in downtown San Antonio. The
Alamodome is a 65,427 seat Stadium and
an 8,000 to 35,000 seat Arena.
Opened in 1993, the Alamodome has
consistently cast its spotlights on an
incredible range of entertainment and
sporting events. With over 160,000 square
feet of flexible space, this highly accessible
facility has been the preferred setting for
numerous trade and consumer shows,
exhibitions, corporate conventions,
automobile shows, and a variety of other
events, both large and small.
ADA Compliance
The Alamodome strives to provide an
unequaled experience for all patrons and is
fully ADA compliant. Limited quantities of
wheelchairs are available at no charge by
contacting an Event Attendant. Assisted
Listening Devices are available at the North
and South Information Booths. If you are
expecting attendees with special needs,
please speak with your Event Coordinator
so that all necessary accommodations may
be made in advance.
Arena Configuration
The Alamodome has the ability and capacity
to host large events. Within the Arena
configuration, 65,000 stadium seats are
available.
Green Room
The Green Room measures approximately
52ft. x 22.5ft. and includes a restroom, a
vanity area and lounge area.
Home Team Locker Room
The Home Team Locker Room features 120
individual lockers, restroom and showering
facilities, training, ice and equipment rooms.
A separate coach’s area is included,
featuring an office, lounge area and
restroom and showering facilities.
Illusions Theater
The Illusions Theater is San Antonio’s
newest specialty venue. Featuring a state-
of-the-art curtain system and LED lighting,
The Illusions Theater has a uniquely
intimate setting. With a base set for 8,000
seats, the venue offers unparalleled
versatility and can configure from 3,620-
11,602 seats. A sample of the Illusions
Theater is featured on page 21.
Loading Dock
The Loading Dock is located at the South
side of the Alamodome and is accessible
through Lot A. The 4,200 square foot dock
includes 8 truck bays with two direct access
tunnels to the stadium, which measure
17’10” wide by 13’6” high.
Locker Rooms
In addition to meeting rooms, the
Alamodome also offers four visiting team
locker rooms equipped with lockers, private
restrooms and showering facilities.
Meeting Rooms
The Alamodome offers 16 carpeted meeting
rooms with 30,612 square feet of conference
space. They range in size from 1,148 sq. ft.
to 6,000 sq. ft. Of the 16 rooms, nine have
air walls that can be opened to
accommodate large groups.
North Plaza
The north plaza exterior provides 4,860 sq.
ft. of open space with a water fountain in the
center. The exterior plaza can host a variety
of activities to accompany the event. The
area measures 135ft. East to West and 36ft.
North to South.
A 25 ft. fire lane must be maintained around
the fountain railing. Vehicles are permitted
onto the plaza, however, there is a limit of
250 lbs. per square foot.
Non-Smoking Facility
The Alamodome is a non-smoking facility.
Smoking is not permitted in the building at
any time. Designated smoking areas are
located outside the facility at the North and
South Entrances.
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Officials’ Locker Rooms
Two additional spaces are designated as
Officials’ locker rooms and feature lockers
and private restrooms and showering
facilities. These locker rooms are located
near the South East tunnel.
Parking
The Alamodome offers three on-site parking
lots known as Lot A (700), Lot B (900), and
Lot C (1,150), equaling 2,750 total parking
spaces. No 24-hour or overnight parking is
permitted in these lots. Access to San
Antonio’s VIA Metropolitan Transit can be
found on the North Plaza.
Production Office
The production office measures
approximately 35.5ft. x 49ft. An airwall is
located in this area and can be opened to
create two separate spaces. The Production
Office also provides two dressing room
areas complete with restroom facilities.
Prohibited Items
To ensure the safety of every guest, all
persons will be subject to a bag check and a
security scan. Items not permitted into the
Alamodome must either be returned to your
vehicle or be discarded. In order to hasten
the process, please leave any unpermitted
items in your vehicle.
The following items are not permitted within
the Alamodome:
Weapons
Outside food and beverage
Glass of any kind
Whistles, air horns, vuvuzelas
Flags with poles
Coolers
Helium balloons
E-Cigarettes
Video cameras
Pyrotechnics
Laser Pointers
Point and shoot cameras only, detachable
lenses are not permitted
Pets (EXCEPT FOR SERVICE ANIMALS)
Staff may not store or hold items for
patrons.
Recycling
The Alamodome pursues conservation
policies in regards to energy, water and
recycling whenever possible. Since 2006,
the Alamodome has created several “green”
initiatives to reduce the number of chemicals
used and to conserve water and energy.
The Alamodome also encourages its
employees, contractors, clients and patrons
to recycle.
Suites
The Alamodome features 52 suites located
on the fourth floor Club level. Each suite
includes a private lounge area with catering
and 12-16, dependent upon the size of the
suite, stadium seats just beyond the suite
box. A diagram of the Club level and Suites
can be found on page 76, 77.
Hall of Fame Club and Top of the Dome
The Hall of Fame Club and Top of the Dome
at the Alamodome are perfect venues
special events or business gatherings. Each
space can host private events or can be
combined to create a two-story venue with
breathtaking views of the San Antonio
skyline. Full Service catering is provided by
The RK Group. Your Event Coordinator can
assist in planning the set-up, entertainment,
and decor to ensure a wonderful
atmosphere.
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B
MEET THE TEAM
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Nicholas Langella T. G. Knappick
General Manager Facility Manager
210.207.3610 210.207.3603
Michael Flores
Booking & Services Manager
210.207.3620
Jason Bippert Kevin Stephenson
Telecommunications Manager Box Office Manager
210.207.3629 210.207.3635
Andrea DeLaune Frank McDonald
Marketing Manager Public Safety Manager
210.207.3642 210.207.3618
Chynnon Albeck Terry Caven
Suites Manager Aramark Concessions
210.207.3650 201.704.6351
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Ruben Cabello Sgt. David Evans
SAFD Fire Marshal SAPD Off-Duty Employment
210.207.3695 210.207.7020
Ruben.cabello@sanantonio.gov devans@sanantonio.gov
Brenda Teichroeb Cristina Heaney
The RK Group U. S. Safety Services
210.225.4535 ext 114 210.687.1604
bteichroeb@therkgroup.com
cmheaney@ussafetyservices.com
Marcelino Garza Bill Fraser
Go Pro Cleaning Services Go Prp Event Services
210.677.2225 210.875.2386
goproclean@aol.com gpeventservices@aol.com
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C
CLIENT GUIDELINES &
INFORMATION
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MANDATORY SERVICES
The services listed in the table on this page identify those that will be required during all events at the
Alamodome. This table can offer assistance when planning your budget. Please speak with your Event
Coordinator for any questions or concerns regarding these services.
SERVICE
DESCRIPTION
Medical
Depending on the event, expected number of
attendees, and the amount of space being used, it
may be deemed mandatory for medics to be on
site.
Cleaning
Go Professional Environmental Services will be on
hand at every event to provide cleaning services.
Trash Removal and Recycling
Trash removal and recycling will be provided as
part of your Go Professional Environment Services
Cleaning Package. We do ask that you place
recyclable items in the designated recycle bins
throughout the facility. Please contact your Event
Coordinator for the removal of recyclable items
such as wooden pallets and carpet padding.
Public Safety
Dependent upon the nature of the event and
expected attendance, San Antonio Police Officer
presence may be mandated.
The San Antonio Fire Department may have a
required presence at some Alamodome events and
is a first responder in emergency situations.
Depending on the event, plans and layouts may be
required to gain approval from the SAFD Fire
Marshals.
Larger events require additional security wanding
upon patron entry.
Box Office
Ticketmaster is the exclusive provider of all ticket
sales at the Alamodome.
The Alamodome Box Office may be contacted by
phone at
(210) 207-3663.
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EXCLUSIVE SERVICES
The services listed in the table on this page identify those that will be performed by the Alamodome or by
the Alamodome’s contracted exclusive service providers. Please speak with your Event Coordinator for
any questions or concerns regarding these services.
SERVICE
DESCRIPTION
Cleaning
All cleaning services are provided by Go
Professional Environment Services.
Please speak with your Event Coordinator for
specific cleaning requests.
Concessions
Concessions are provided exclusively by Aramark.
Please contact your Event Coordinator for your
Aramark contact’s information.
Catering
Catering at the Alamodome is provided exclusively
by The RK Group. Please contact your Event
Coordinator for your RK contact’s information.
Medical
Medical Services are provided by Safety First: U.S.
Safety Services. Medical staff numbers will be
determined based on the amount of space being
used in the building and the number of expected
attendees. For specific medical needs, please
contact your Event Coordinator.
Plumbing
Any and all plumbing needs will be met by the
Alamodome’s in house team of Plumbers and
Maintenance Personnel. Please provide a list of all
plumbing requests at least three weeks in advance
to your Event Coordinator.
Public Safety and Security
The San Antonio Police Department Off-Duty
Employment Unit (ODEU) is the exclusive security
provider for Police Officer presence and overnight
security at Alamodome events. The number of
officers at each event will be determined solely by
the ODEU. Please contact the SAPD ODEU
Offices at (210)207-7020 for further information.
The San Antonio Fire Department may have a
required presence at some Alamodome events and
is a first responder in emergency situations.
Depending on the event, plans and layouts may be
required to gain approval from the SAFD Fire
Marshals.
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ADA Compliance
The Alamodome is accessible to the
disabled community through various
structural features and operational services.
We welcome these guests to all events and
offer the following services:
Limited parking spaces are available
for guests with accessibility needs
located in Lot A. Vehicle must
display a current disabled placard or
qualifying license plate. Spaces are
available on a first-come, first-
served basis and may not be
reserved.
Assisted Listening: Many events
provide a radio channel with a feed
from the show audio control. Guests
can tune in on their own radios.
Elevators: The elevators are
equipped with audible tone and
Braille floor level indicators.
Restrooms: Wheelchair accessible
stalls are located throughout the
Alamodome in public restrooms on
field, plaza, club, and upper levels.
Tickets: Accessible seating is
available on plaza, club and upper
levels on an event basis for
Alamodome events. Disabled guest
and companion must have specific
tickets for their seats.
272 designated accessibility seats
plus 312 attendant seats for a total
of 584 seats available
Wheelchair Service: Alamodome
staff can escort guests to their seats
from the entry doors on a first come
first serve basis. Assistance
available before, during, and after
the event; however, wheelchairs are
only available to assist patrons to
their seats.
Alcoholic Beverages
Alcoholic beverages may be served within
the facilities during certain events.
Licensee is responsible for security
comprised of off-duty San Antonio Police
Department (SAPD) officers at any event in
which alcohol is being served or sold. The
final number of officers is determined solely
by the SAPD Off-Duty Employment Unit
(ODEU) based on event requirements.
Licensee can contact the SAPD ODEU
directly at (210) 207-7020 for more
information or to make arrangements. BYOB
(Bring Your Own Bottle) functions are not
permitted in the facilities.
The service or sale of alcohol to minors is
prohibited by law. We ID every time. Any
concerns regarding alcohol outside of these
parameters need to be addressed directly
with your alcohol provider.
Alcohol may not be taken to or from the club
level for any event.
Animals
Certified, trained, and leashed service
animals are always welcome. Service
animals must have proper documentation of
their status either attached to their collars or
in the owner's' possession.
With the exception of service assistance
animals and animals participating in
contracted events, such as dog, cat or
cattle shows, animals for the purpose of
exhibition are not permitted in the facilities
without prior written approval from the
assigned Events Services Coordinator for
the specified event.
When an approved display includes pens
or enclosures containing live animals, the
following minimal provisions must be
made:
Use of a protective coating (i.e. plastic) to
protect floors, columns, and any facility
equipment
Use of some type of absorbent (i.e. saw
dust or fire retardant wood shavings)
within the pens and around columns
Provision of curbing or bike rack
to contain animals.
Supervision of animals at all
times.
Clean-up and proper disposal of
absorbents and waste.
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Additionally, in accordance with state and
San Antonio Metropolitan Health District
guidelines, animals are not permitted
within fifty (50) feet of any food service
preparation or service area, except for
assistance dogs.
An inspection of animal health and safety
is required when animals are part of an
event taking place at the Alamodome. The
inspection will be completed by a City of
San Antonio veterinarian.
Please contact your assigned Events
Services Coordinator for more
information.
ATMs
ATMs are located inside the Alamodome,
on the North Field level at the bottom of
the escalator, on the North Plaza at
section 103, East Plaza at section 112
and West Plaza at section 134 and 143,
and South Plaza at section 121. ATMs are
located on Club Level sections 205, 219,
and 240 as well as on the Upper Level at
section 301. These machines only
dispense cash and do not handle any
other type of banking transaction. A
mobile ATM may be available during large
events.
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ATM LOCATIONS
Diagram 1
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Arena Configuration
The Alamodome has the ability and capacity
to host events in an arena set-up. Within this
configuration, 35,000 stadium seats and 30
box suites are available.
Automobiles
Personally-Owned Vehicles (POV's) may
not be driven into the facility at any time.
Vehicle parking in the facility is prohibited.
The only exception to this policy is vehicles
that are to be used as part of an exhibit
display.
Vehicles may be displayed in the exhibit
halls with prior approval from the City of
San Antonio Fire Marshal. See the Fire
Regulations packet for vehicle-exhibition
guidelines. It is the responsibility of the
Licensee to ensure that exhibitors are
aware of these guidelines.
Balloons
Helium balloons are not allowed in any part
of the facility, either for display, for sale, or
as gifts. For decoration purposes, air-filled
balloons may be used. The Licensee is
responsible for informing exhibitors of this
policy. The facilities reserve the right to
remove any helium-filled balloons at
Licensee’s expense.
Boneyards
Boneyards are permitted on the loading
dock of the Alamodome. Please identify the
spaced needs and requirements in advance
with your Event Coordinator. Boneyards
may not block an area of ingress or egress.
If fork lift access is necessary, please
contact your Event Coordinator to determine
a location that will fit your needs at least 30
days prior to your event.
Cameras
The permitted use of still cameras and video
cameras varies by event.
Our staff will enforce the guidelines set forth
by the event promoter.
Generally speaking, small personal cameras
are allowed.
Professional cameras and cameras with
interchangeable lenses are prohibited. Lens
must not exceed 5” and camera bag must
not be larger than 8 ½” wide x 13’ long x 5”
deep.
Certificates, Taxes, Licenses and Permits
The Licensee shall be responsible for
acquiring and paying the costs of any and all
certificates, licenses, permits, and taxes
required by authorities having jurisdiction
over the facilities. Exhibitors may be
responsible for acquiring and paying the
costs of permits, including health and sales
tax permits.
Confetti and Glitter
The use or display of confetti, glitter, or rice
is prohibited within the facility. Licensee is
responsible for the labor and materials
required for cleanup resulting from violation
of this policy.
Credentials and Identification Badges
All employees, building tenants, contractors,
and event personnel must have credentials
visible at all times while on Alamodome
property. Visitors to the Alamodome may
enter through the loading dock located on
the South side of the building or through the
South Plaza. Both of these locations are
accessible from Parking Lot A. Visitors to
the building who enter through the loading
dock must receive a visitor badge from the
security office located in the South West
tunnel or be escorted by Alamodome
credentialed staff. All visitors to the building
who enter through the South Plaza must
meet the attendant at the Information Booth
and sign out a visitor pass or be escorted by
credentialed Alamodome staff. All
Alamodome staff credentials are valid during
the event.
Damages
The facility is not responsible for loss,
damage or injury to persons or property of
Licensee or Licensee's officers, directors,
representatives, consultants, assigns,
agents, employees, volunteers, contractors,
or subcontractors sustained from any cause
prior to, during or subsequent to, the period
covered by the lease; and the Licensee shall
expressly release the facility and the City of
San Antonio from any and all claims for such
loss, damage, or injury. The Licensee will
indemnify, save and hold harmless the
facility and City of San Antonio from all
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actions or proceedings to recover damages
for injuries to persons or property arising
from the Licensee's occupancy of the leased
premises or the Licensee's actions therein.
The Licensee agrees to pay for any
damages to the leased premises resulting
from the Licensee's use or occupancy
thereof; or resulting from any acts or
omissions, intentional, negligent or
accidental, whether said acts or omissions
are those of the Licensee, its agents or
employees, contracted service providers, or
persons participating in or attending the
function contemplated by this lease.
Licensee should contact their assigned
Events Services Coordinator to schedule a
pre-event and post-event tour of all leased
space in order to establish the condition of
the leased space prior to and after the
event.
The City of San Antonio shall not be liable to
the Licensee for any damage, loss, or
expense of any kind sustained by the
Licensee as a result of theft, vandalism or
malicious mischief.
Deliveries
Event deliveries may be made to the
Alamodome in advance of and during an
event. Please address all deliveries to your
Event Coordinator and include the name of
the Event. All deliveries are to be shipped to
100 Montana Street, San Antonio, TX
78203. Once received, deliveries will be
stored in the Alamodome’s Inventory Center.
Delivers should be scheduled the contracted
time allotted within the facility for your event.
Contact your Event Coordinator with a list of
known deliveries prior to their arrival. The
Alamodome is not responsible for items that
may be lost or damaged during shipment.
Distribution of Flyers
The distribution of materials is prohibited
prior to the event. Contact your Event
Coordinator in order to schedule distribution
following the event. Licensee is responsible
for approving all parties wishing to distribute
any printed materials. Licensee is
responsible for providing their Event
Coordinator with a list of approved parties.
Licensee is subject to additional cleaning
fees for the distribution of printed materials
and all materials will be either recycled or
discarded.
The distribution of stickers is expressly
forbidden. Licensee is subject to additional
cleaning fees for the distribution of printed
materials and all materials will be either
recycled or discarded.
Electronic Cigarettes
Patrons must exit the building in order to use
an electronic cigarette.
Elevators
Passenger Elevators:
There are 7 passenger elevators within the
building: 1 at the south, 2 on the west and
east sides, and 2 at the north end. Ten
people are allowed to ride the elevator at a
time. The maximum weight capacity is 4,500
lbs.
Freight Elevators:
The Alamodome has two (2) freight
elevators located on the loading dock at the
south end of the building. Any carts, dollies,
etc. must travel via the freight elevators only.
Patrons are not permitted to ride the freight
elevators. The maximum weight capacity at
any given time is 10,000 lbs. for the freight
elevators.
Escalators
The escalator is located at the north end of
the facility and can be accessed from the
Plaza level of the Field level. The maximum
weight capacity for the escalator at any
given time is 7,040 lbs.
Events Control
Events control is located in the North
Mezzanine level. A dispatcher is located in
the Events Control Booth from the time
event doors open until the last patron has
left the building. A representative for SAPD
and SAFD also dispatch from this location.
Events Control may serve as the alternate
command post in emergency situations that
put Security Control at risk.
Exclusive Services
Please refer to Page 13 for a list of
Exclusive Services.
Fire Marshal
Licensee is responsible for contacting the
San Antonio Fire Department’s Office of the
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Fire Marshal at (210) 207-3695 to ensure
their event is in compliance with fire and
safety regulations. The Fire Marshal has
authority to stop an event for safety
purposes. Licensee is responsible for Fire
Marshal personnel required for certain
events, including public events.
Floor Capacity
Trucks, trailers, and equipment are
permitted into the building and onto the floor
during move-in and load-out; however the
maximum floor capacity is 1,100 lbs per
square foot. Contact your Event Coordinator
to approve vehicular traffic within the
building.
Food and Beverage
The following is the Alamodome’s policy on
food and beverages brought onto the
premises from outside sources on event
days:
Unless notified otherwise, food and
beverages brought onto the parking lot
areas is permissible. Food and beverages
from outside sources cannot be brought into
the Alamodome building itself.
Coolers are prohibited with the exception of
small personal coolers containing medical
supplies or special dietary needs may be
brought into the building with approval from
the Event Coordinator. To obtain
permission, please contact (210) 207-3663
at least 72 hours prior to the event and ask
to speak to the Event Coordinator.
Approved vendors may offer sampling of
products during the event. Samples may be
no larger than 1 ounce and each vendor
must obtain a permit. Vendors can contact
Shirley Guzman with SAFD by phone, (210)
207-0013, or by email at
shirley.guzman@sanantonio.gov to inquire
about the permit requirements.
Gratuities
Alamodome employees appreciate your
recognition and generosity, but are not
permitted to receive gratuities of any kind for
their services.
Home Team Locker Room
The Home Team Locker Room features 115
individual lockers, restroom and showering
facilities, training and ice room and an
equipment room. A separate coach’s area is
included, featuring an office, lounge area,
and bathroom and showering facilities.
The Home Team Locker Room area is
located in the south east tunnel across the
hall from locker rooms A-D.
20
HOME TEAM
LOCKER ROOM
Diagram 2
21
ILLUSIONS THEATRE
The Illusions Theatre is San Antonio’s newest specialty venue. Featuring a state-of-the-art curtain
system and LED lighting, The Illusions Theatre has a uniquely intimate setting. With a base set
for 8,000 seats, the venue offers unparalleled versatility and can configure from 3,620-11,602
seats.
22
Internet
The Alamodome can provide free wireless
Internet access on the Field Level, including
meeting, locker and production rooms, as
well as the Plaza, Club seating and Club
concourse areas. The wireless access offers
upload speeds of 800kbps and download
speeds of 1500kbps.
The Terms of Service must be accepted to
connect to the Wi-Fi.
Loading Dock
The facilities' loading dock is for the use of
exhibitors, decorators and contractors during
event move-in and move-out only. General
Service contractors do not have authority to
prevent authorized access to the loading
dock. Unauthorized vehicles are subject to
removal at owner's expense.
23
LOADING DOCK
Diagram 3
.
24
Lost and Found
During event hours, lost and found is located
at the North Information Booth on the North
Plaza. Depending on the size of the event,
an additional Lost and Found location may
be located at the South Information booth on
the South Plaza. After show hours, all lost
and found items will be taken to the
Alamodome security offices. To inquire
about a lost item or to report a found item,
please call (210) 207-3680.
Meeting Room Services
The Alamodome features 16 meeting rooms
with a total of 30,612 square feet of
conference space. Ranging in size from
1,148 sq. ft. to 6,000 sq. ft., nine of the
rooms have air walls that can be removed to
accommodate large groups and functions.
The meeting rooms have the ability and
capacity to host a variety of set-ups
dependent upon the needs of each event.
Police Officers
Licensee is responsible for security in the
form of Off-Duty San Antonio Police
Department (SAPD) officers for all events
including public events and events in which
alcohol is served. The final number of
officers is determined solely by the SAPD
Off-Duty Employment Unit (ODEU) based
on event requirements. The facilities do not
provide additional security for trade show or
entertainment events. No event staff, other
than SAPD ODEU security, are allowed to
physically intervene with anyone within the
facilities. Licensee can contact the SAPD
ODEU directly at (210) 207-7020 for more
information or to make arrangements.
Posters and Signage
With prior approval by the Event
Coordinator, event-related and
professionally printed banners, posters, and
signs may be displayed in various locations
inside and outside of the facility. Requests
for banner locations must be submitted in
writing to your assigned Event Services
Coordinator no later than 30 days prior to
your event. Licensee is responsible for
acquiring the measurements needed for
signage.
The installation/rigging of banners, posters
and signs, weighing less than 250 lbs., can
be performed by your general services
contractor (decorator), or another qualified
provider. Banners, posters and signs may
only be hung at approved hanging points.
Licensee is responsible for the removal of all
banners, posters and signs. Please contact
your assigned Events Services Coordinator
for more information.
No decorative or structural items may be
attached to or hung from any overhead
beam, column, handrail, utility pipe, exterior
wall, or fence without prior written approval.
The Licensee will be charged for the labor
and materials required for removal resulting
from violation of this policy.
Drapes, decorations, buntings, and other
decorative materials must be fire retardant
materials properly treated to meet flame-
proofing requirements and must have the
prior approval of the City's Fire Marshal.
Except as noted in this section, all other
banners, posters, signs, etc.:
1) Must have the prior approval of the
facilities; 2) must be professionally-printed;
3) and can only be displayed on easels and
individual place holders. Under no
circumstances should any posters, signs,
etc. be attached to walls, doors, or windows.
Licensee is responsible for the removal of all
such posters, signs, etc., and any cleaning
of residue left by item, at the conclusion of
their event.
This policy applies to banners, posters,
signage, etc. throughout the Alamodome.
Licensee is responsible for the labor and
materials required for repair resulting from
violation of this policy.
Pyrotechnics
Licensee and all contractors must comply
with the San Antonio Fire Department’s Fire
Regulations for Assembly Occupancies. A
permit is required for the use of pyrotechnics
during events. A copy of these regulations is
provided on page 34.
Recycling
The facility recycles various items and
materials including glass, plastic, aluminum,
and paper and donates unused prepared
food items to local food banks and charities.
Contact your Event Coordinator for more
information.
25
Rigging
The rigging of items weighing less than 250
lbs. can be performed by your general
services contractor (decorator), or another
qualified provider. The rigging of items that
weigh over 250 lbs. must be reviewed and
approved by a representative of the
Alamodome’s exclusive rigging company. A
certified rigger must hang everything from
the chain hoist/motor up to the ceiling.
Security
Please visit the Public Safety portion of this
section, beginning on pages 20-32.
Service Contractors
Certain services provided within the facility
are on an exclusive or preferred (non-
exclusive) basis. Licensee shall not contract
any services which conflict with or violate
the terms of the exclusive agreements.
Contact your assigned Event Coordinator or
see page 52 for more information on general
service contractors (decorators) and other
outside contractors.
Stagehands
Licensee is responsible for utilizing a
certified stagehand for requirements
including rigging, lighting, sound, etc.
Stagehand requirements can be coordinated
through GPE Event Services, the preferred
provider of rigging services.
Staples, Tacks, Nails, and Screws, etc.
Items may not be affixed to the facilities'
furniture; fixture or equipment is strictly
prohibited. Licensee is responsible for the
labor and materials required for repair
resulting from violation of this policy.
Stickers, Decals, and Adhesives
The use of any type of adhesives on any
facility owned surface is strictly prohibited.
Licensee is responsible for the labor and
materials required for cleanup and repair
resulting from violation of this policy.
Suites
The Alamodome features 52 suites located
on the fourth floor Club level. Each suite
includes a private lounge area with catering
along with stadium seats just beyond the
suite box. A diagram of the Club level can
be found on page 76, followed by a sample
photo of a suite on page 77.
Tape
The use of double-sided tape on any facility
surface is strictly prohibited. Only painters or
decorator tape may be used on or concrete
floors but no tape on stained concrete.
Licensee is responsible for ensuring all tape
is removed at the conclusion of the event.
Licensee is responsible for the labor and
materials required for cleanup and repair
resulting from violations of this policy.
Contact your assigned Events Services
Coordinator for more information.
Ticketing
The Alamodome has an exclusive contract
with Ticketmaster to provide ticketing
services for all events with ticket sales.
Should there be a need to sell tickets for an
event, please contact the box office
manager to set up ticket sales. Please
contact the Box Office Manager to set up
ticket sales.
ADA Compliance:
Disabled guests and their companions must
have specific tickets for their seats. There
are 272 permanently designated
accessibility seats plus 312 attendant seats
for a total of 584 accessible seats available
during a full stadium event at the
Alamodome.
26
PUBLIC SAFETY
D
27
PUBLIC SAFETY
Communications and Command Center
Security Control:
The primary command center location
during events will be the Alamodome
Security Control. If the command post is
unsafe, damaged or otherwise unusable, the
Alternate command post location will be the
Alamodome Events Control or determined
by the Public Safety Manager.
Emergency Contact Information
During the event of an emergency, please
use the following methods to reach the
appropriate services:
House Phones:
Please call extension 73680 from any
Alamodome house phone to report an
emergency. This number is a direct link the
Alamodome Security Control office which is
open 24 hours per day, 7 days per
week. Security Control is the command hub
during all emergency situations and has
direct contact with SAPD, SAFD, and
medical services.
Outside Phones:
Please call (210) 207-3680 from any outside
phone to report an emergency. This number
is a direct link the Alamodome Security
Control office which is open 24 hours a day,
7 days per week.
Concourse Phones:
Red and or Black phones are mounted
throughout the concourse on each level.
Red phones are labeled SECURITY. Black
phones are labeled COURTESY PHONE.
During an event, both phone lines will ring
straight through to Events Control. The
Events Control dispatcher will then
immediately notify and dispatch the
appropriate services. During non-event
times, both phone lines will ring through to
Alamodome Security Control. Security
Control will then contact the appropriate
services.
When reporting an emergency, please
provide the following information:
The location
The nature of the emergency
The number of people involved
The nature and extent of any
injuries, if known
Any and all other pertinent
information that may be helpful for
responding emergency crews.
Please first contact the Alamodome Security
Control or Events Control when reporting an
Emergency. Security Control and Events
Control are in direct contact with SAFD and
SAPD officers present in the Alamodome
during an event. During non-event hours,
they will contact all authorities and call 911
on your behalf. If, in any situation, 911 is
called before Security or Events Control,
please notify Security Control immediately
after. Security Control will then be prepared
to assist the first responders upon entering
the facility. Failure to first contact Security or
Events Control may result in a significant
delay in first response time.
Alarm Response
In the event of a fire, the nearest fire alarm
pull station a safe distance from the fire
should be activated.
The pulling of a fire alarm will automatically
result in the Fire Department arriving at the
scene along with an Alamodome Security
Control Officer.
The Emergency Management Team must
be contacted through the Public Safety
Manager to initiate the chain of command.
Alamodome Security Control will be
automatically notified in the event of a fire
alarm. A security officer will be immediately
dispatched to the area indicated by the
alarm notification. This officer will assess the
situation and determine the exact location
and other pertinent information to provide to
first responders. Security Control will be
responsible for making initial contact with
SAPD, SAFD, and any other appropriate
authorities.
Areas of Refuge
Areas of Refuge are located on each level of
the building for all patrons who may not be
able to exit the building safely during an
emergency. Those who take shelter in an
Area of Refuge will receive assistance in
28
exiting the building from Alamodome Staff or
Emergency Services. These areas are not
for storage.
Fire and Life Safety Equipment
AEDs
The Alamodome is equipped with two
Automated External Defibrillators (AEDs).
These devices are utilized by our medical
aid stations.
Fire Extinguishers
Fire extinguishers are distributed evenly
throughout all concourses as well as fire
hoses located around the facility. Our
extinguishers have simple, well explained
operating instructions on them which should
always be followed. They are ABC
extinguishers that are designed to fight three
principle types of fires.
Fire Procedures
If a fire occurs during an event, the following
procedures should be initiated:
1. Anyone observing a fire should follow the
fire instructions on the fire extinguisher:
2. Close the door behind you to contain the
fire.
3. Sound alarms by using fire alarm pull
station.
4. Notify Security Control-Give location and
description of the fire.
5. Do not re-enter for any reason. Only
emergency personnel can authorize re-
entry.
NOTE: Use portable extinguishers only if
you have been trained to do so. Use on very
small fires only.
Security will then notify SAFD of the incident
and the Fire Department will respond. SAPD
will contact the first units that arrive at the
fire and inform them of the status. SAPD will
notify the Director and assign police officers
to the scene to assist with evacuation, crowd
control and traffic.
Any patron or employee near the fire shall
be evacuated from the immediate area.
Upon receiving word of emergency, the
Chain of Command will be activated.
Command Post will be set up, and the
Officer in Charge will take appropriate
action. A partial or total evacuation may be
necessary.
The Officer in Charge will assign an officer
to meet SAFD upon their arrival and guide
them to the fire. Once the Fire Department
arrives on the scene, they will take control of
all firefighting actions and employees will
obey their instructions. The Officer in
Charge coordinates all decisions with the
ranking SAFD officer.
When the fire has been extinguished,
patrons and employees will be kept clear of
the area until the Fire Department has
declared the area safe.
Meeting Room Security
Clients may request keys to specific meeting
rooms, locker rooms, and broadcast booths.
A maximum of two keys per room will be
signed out. Keys are provided at no charge.
However, if a key is not returned to Security
Control at the end of the client’s use, a one
hundred (100) dollar fee will be charged.
Please speak with your Event Coordinator to
request any and all room keys.
In the event that a meeting or other floor
level room is used for the service of beer,
wine, and/or spirits, Off-duty San Antonio
Police Department (SAPD) officers must be
stationed at every entrance and exit point of
that room. The free flow of alcohol to and
from floor level meeting rooms is strictly
prohibited. If more than one room is being
use for the service of alcohol, security
personnel must be stationed separately at
each room.
Non-Emergency Situations
In the event of a non-emergency situation,
your Event Coordinator will be your primary
point of contact. The Event Coordinator will
have direct access to emergency services,
as well as Alamodome security and all other
Alamodome departments. Any and all needs
or requests can be handled through your
Event Coordinator.
Overcrowding/Crowd Control/Event
Conditions
The presence of Off Duty Police Officers
may be mandated by The City of San
Antonio, Alamodome, and/or the San
Antonio Police Department for certain
events. Mandatory officers are at the
29
expense of the client. The number of officers
present would be determined by the number
of event attendees and the nature of the
event. Events that may require police detain
include, but are not limited to, the following:
Events where large crowds are expected,
events open to the public, anticipated large
crowds may impede the flow of traffic and
cause overcrowding, events where alcohol
is sold, political rallies, and events that may
draw protests and/or riots. Officers present
at these events would be responsible for
aiding the flow of traffic through the
Alamodome in order to maintain a safe
environment.
Parking
The Alamodome offers three on-site parking
lots known as Lot A, Lot B, and Lot C,
equaling 2,750 total parking spaces. No 24-
hour or overnight parking or camping is
permitted in these lots. Access to San
Antonio’s VIA Metropolitan Transit can be
found on the North Plaza. Diagrams of the
Alamodome’s parking areas can be
referenced beginning on page 30.
The items below are prohibited in the
parking lot:
Drilling holes without the proper
clearance
Hydraulic leak clean ups (absorbent
and pressure wash)
Using washable/removable upside
down can spray paint
Required Announcement for Occupants
Evacuation
In the event of a partial of full evacuation,
the Alamodome has a pre-recorded
announcement that will be played repeatedly
over the house speakers. During an event in
which the House Sound system is turned off,
a copy of the announcement will be given to
the audio provider via CD, iPod, USB drive
or other method. The client is required to
play this message only at the instruction of
the Officer in Charge during an emergency
situation.
.
30
ALAMODOME FOOTPRINT
Diagram 4
31
PARKING LOT A
Diagram 5
32
PARKING LOT B
Diagram 6
33
PARKING LOT C
Diagram 7
34
SAN ANTONIO FIRE PREVENTION DIVISION
1901 SOUTH ALAMO STREET
SAN ANTONIO, TEXAS 78204
Phone: (210) 207-3695
Fax: (210) 207-7949
Revised May 1, 2012
Fire Regulations for Assembly Occupancies
Welcome to San Antonio and let us be one of the first to assist you in making your visit a momentous one. To
ensure no last minute changes or unknown charges, please review the following basic outline of our fire code
regulations. For more specific information on inquires about possible fees and special approvals, please contact
our Special Events Coordinator at (210) 207-3695.
Seating and Booth Arrangements:
1. A floor plan of the layout for events such as banquets, display exhibits, conventions, concerts or
conferences should be submitted to the Fire Marshal for approval at least 15 days prior to the event.
2. All seating arrangements for events will be in accordance with current edition of the International Fire Code,
and approved by the Special Events Coordinator. Any special or unusual arrangements must be approved
prior to tickets sales.
3. Exhibit approvals will require a final walk-through by the Fire Marshal prior to event opening. Walk-through
conducted after normal work hours, weekends or holidays will be at the expense of clients unless instructed
otherwise. The afterhours rate is set by the City of San Antonio, check with the Special Events Coordinator for
current rate.
Booth Construction, Decorations, and Stage Scenery:
4. The decorative and construction materials must be of non-combustibles or flame-resistant material or treated
with a solution to make the material flame-resistant.
5. All curtains, drapes, carpet and decorative materials must be non-combustible or flame-resistant material.
6. Any merchandise or material attached to drapes or table skirts must be on non-combustible or flame-resistant
material or approved by the Fire Marshal.
Enclosed and Multiple Story Booths:
7. All booths that are completely enclosed must have a smoke detector within the enclosed area that can be
heard outside the enclosed area. Multiple story booths must have a smoke detector on the ceiling of the first
level.
8. If any enclosed or multiple story booth is over 50 feet in length and holds more than 50 people, it must have at
least two marked exits.
9. The travel distance within any booth or exhibit enclosure to an exit access aisle may not be greater than 50
feet.
10. Multiple Story Booth plans must be submitted to the Fire Marshal’s office for approval. The plans must
specify maximum number of occupants and have a structural engineer’s stamp certifying that the platform can
bear the maximum occupant load.
11. Multiple story booths must contain at least two 5 pound fire extinguishers, ABC type (2A10BC), with at least
one fire extinguisher per floor.
Exits and Exit access and discharge:
12. All exit doors and aisles serving any occupied area of the building must remain unobstructed and unlocked
during the hours of operation.
13. No curtain drapes, or banners shall be hung in such a manner as to cover any exit signs.
14. No decorations, furnishings or other objects may be so placed as to obstruct exits or visibility to the exits.
Mirrors may not be placed next to or over exit doors in such a manner as to confuse the direction of the exit.
35
15. Exit illumination shall be provided and maintained when the building or structure is occupied. Equipment
providing emergency power for exits should provide power for not less than ninety (90) minutes and assembly
illumination shall be maintained and operable at all times.
Open Flames, Compressed Gases, Explosives and Lasers:
16. The following items may not be used without prior approval of the Fire Marshal.
A. Use, display or storage of LPG (Propane or Butane)
B. Flammable Liquids of Gas
C. Barbeque Grills
D. Straw, sawdust, or wood shavings
E. Welding or cutting equipment for demonstration purposes
F. Gas fired appliances for demonstrations or cooking purposes
G. Salamander stoves for demonstrations or cooking purposes
H. Lit candles and lanterns for demonstration purposes
I. No Class B or C Fireworks of any type are allowed without a permit issued by the Fire Marshal’s office
J. Helium filled balloons are not allowed in the Convention Facilities or Alamodome, as per regulations of
the facility.
K. Hazers/Fog Machines
17. The use of open flames, burning or smoke-emitting materials as part of an act, display or show is prohibited,
unless approved by the Fire Marshal.
Cooking and Cooking Appliances:
18. Cooking is permitted on a limited basis. Small electric cook-tops, ovens and skillets will be allowed for
warming. When deep fat fryers are permitted, a Class K fire extinguisher shall be provided.
19. Cooking appliances must be placed on non-combustibles surface materials and may not be located within two
feet of any combustible materials.
20. All cooking using grease or cooking oils may require splatter shields or lids to protect other employees or the
public attending the function from being burned.
Electrical Equipment:
21. Electrical equipment must be installed, operated and maintained in a manner that does not create a hazard to
life or property and approved by the City Electrical Inspector.
22. All extension cords extending across an aisle or in the path of travel must be secured/covered to avoid
tripping anyone walking across the area.
Vehicles: This includes all vehicles (e.g.: cars, trucks, semi’s, recreational vehicles, boats, motorcycles,
atv’s, jet ski’s, etc).
23. The following are requirements for vehicles on display (2012 IFC, Section 314.4) and fuel powered engines:
A. Not more than ¼ tank or five (5) gallons, whichever is less.
B. Fuel tank gas cap must be locked or sealed to prevent mishandling or escape of vapors.
C. At least one battery cable shall be removed from the batteries used to start the vehicle engine, and the
disconnected battery cable shall then be taped.
D. Vehicle operation is limited to brief parade type display specifically approved by the Fire
Marshal.
E. A floor plan of the display area must be submitted at least 15 days prior to move-in for the Fire Marshal’s
approved.
F. Keys to the vehicle shall remain at the exhibit area, so the vehicle can be removed in case of emergency.
G. Show vehicles with LPG tanks shall not be permitted inside the exhibit area without prior approval from
the Fire Marshal.
24. No vehicle shall be parked in designated fire lanes.
25. All vehicles not on display are required to be removed from the building prior to the opening of the event.
Tents:
26. Tents and membrane structures used for assembly purposes having an occupant load over 50, and all other
occupancies having an area in excess of 1200 square feet shall not be erected, operate or maintained for any
36
purpose without first obtaining a permit and approval from the fire code official. (2012 IFC Amendments,
Section 3103.2)
27. Plans drawn to scale showing size, height, location, anchoring details and certification of material flame
resistance must be submitted to the Fire Marshal’s office at least 15 days prior to event for approval.
Hazardous Materials:
28. OSHA requires that all containers of hazardous materials be labeled with the identity of the hazardous
material contained therein and appropriate hazard warning.
29. All hazardous materials require Fire Marshal approval.
30. Exhibitors displaying or using hazardous chemicals must have available a Material Safety Data Sheet
(MSDS) in case of spill or leakage.
General Regulations:
31. The use of all gas fire heating units; either portable or stationary shall meet the approval of the City Plumbing
Inspector and/or the Fire Marshal.
32. Smoking is prohibited in all City of San Antonio buildings. Smoking policy is regulated by City Ordinances
#62785, #75573, #85370 and facility regulations.
33. Storage for crates or freight not in use or being displayed must be arranged with the event coordinator and
approved by the Fire Marshal.
34. Compressed gases are not allowed in the exhibit area in other than approved containers. Only one-day
supply will be allowed in the display area and they must be secured.
35. Whenever compressed gases are used in booth or display area, a “NO SMOKING” sign must be posted.
36. If present, fire alarm systems and sprinkler systems must have a current inspection tag. (2012 IFC, Sections
901.4.1 through 901.4.3)
37. Every room or space that is assembly occupancy shall have the occupant load of the room or space posted
in a conspicuous place, near the main exit or exit access doorway from the room or space. (2012 IFC,
Section 1004.3)
38. In accordance with the International Fire Code “When, in the opinion of the fire code official, it is essential for
public safety in a place of assembly or any place where people congregate, because of the number of
persons, or the nature of the performance, exhibition, display, contest, or activity, the owner, agent, or lessee
shall provide one or more fire watch personnel, as required and approved, to remain on duty during the times
such places are open to the public, or when such activity is being conducted.”(2012 IFC, Section 403.1)
NOTICE: If lasers will be used during an event, the technician must be registered with Texas Department
of Health (Bureau of Radiation Control). To notify the Texas Department of Health, call (512)
834-6688 ext. 2251 or Fax (512) 834-6690. All pyro displays require the technicians to be
licensed and certified by the Texas State Fire Marshal’s office (512) 305-7932 or 305-7930. At
the expense of the client, one or more Fire Marshals will be employed for these events, unless
directed otherwise.
FEE SCHEDULE:
Overtime rate for Fire Marshal/Inspector as of October 1, 2008 $82.40/hr
Overtime is charged after 5:00 pm weekdays, weekends and holidays.
Overtime carries a minimum of 2 hours per occurrence.
Inspections made during the hours of 7:00 am to 5:00 pm Monday thru Friday are at no charge to customer.
PYROTECHNIC DISPLAYS:
All pyrotechnic (fireworks) displays require a permit. Size and type of pyrotechnic display will determine whether
one or two inspectors will be required to be on site.
1.3 Pyrotechnic Display 2 Inspectors $72.10/hr (2 hr minimum)
1.4 Pyrotechnic Display 1 Inspector $72.10/hr (2 hr minimum)
Hazing 1 Inspector $72.10/hr (2 hr minimum)
OTHER INSPECTIONS:
37
Vehicle checks: Vehicles will be inspected PRIOR to entering building at every event.
Vehicles will be checked at no charge during regular business hours, 7:00 am to 5:00 pm Monday thru Friday
Vehicles arriving after hours, on weekends or on holidays will be inspected at Overtime rate.
Food Booths: Food Booths will be inspected after show set-up, to assure that Food Booths are Code compliant.
Food Booths will be checked no charge during regular business hours, 7:00 am to 5:00 pm Monday thru Friday.
Food Booths set up after hours, on weekends or on holidays will be inspected at Overtime rate.
FLOOR PLAN REVIEW:
Effective October 1, 2008, Ordinance No. 2008-09-11-0777G established a fee schedule for Special Events:
For plan review and inspections involving floor plans greater than five thousand (5,000) square feet but
less than or equal to fifteen thousand (15,000) square feet…$275.00 + 3% tech fee for a total of $283.25
For plan review and inspections involving floor plans exceeding fifteen thousand (15,000) square feet …
$425.00 + 3% tech fee for a total of $ 437.75.
No plan submittal or Assembly Fee required for floor plans less than 5,000 square feet.
These totals are cumulative per event. Old rates; up to 5,000 square feet-$275.00, over 5,000 square feet-
$425.00 in effect until January 1, 2010, thereafter new fee schedule will go into effect.
REVISED 050112 rh/rc
38
PARKING AVAILABILITY
The availability of parking spaces shown in this diagram displays the total
capacity of all Alamodome parking lots. Dependent upon terms of the licensee’s
contract, some spaces in Lot A may be reserved for tenants of the Alamodome.
Chart 1
Parking Lot
Main Lot
ADA
Parallel
Bus
TOTAL
Square Footage
Lot A
645
55
700
711’ x 427’
VIA Lot inside Lot A
136
136
382’ x 132’
Lot B
900
37
12
949
920’ x 212’
Lot C
1,150
1,150
903’ x 365’
TOTAL
2,831
55
37
12
2,935
345,000 sq. ft.
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E
C
MEDIA, MARKETING &
ADVERTISING
40
MEDIA,
MARKETING &
ADVERTISING
Logos
Licensee or exhibitors may not use the
Alamodome logo for any purposes without
the prior approval of the Marketing Manager.
The use of the Alamodome logos in any
brochures, advertisements, or other publicity
must be approved in advance by the
General Manager.
For questions or concerns regarding the use
of Alamodome logos or the use of event
sponsor logos at the Alamodome, please
contact your Marketing Manager.
Outdoor Marquee
The Alamodome’s Marquee is located in
Parking Lot A and is visible from Interstate
37 and the surrounding area.
The Alamodome will run between 1 and 3
graphics in a sequence, similar to a
slideshow, per event. Graphics may be run
up to 45 days prior to an event.
Graphics must be full color, 400 x 144
pixels, and are best if “saved for web”
JPEGs at 100% size in RGB color mode.
Resolution is 72dpi.
No sponsorship logos can be used unless
part of the event’s name. The following is an
example:
YES: Valero Alamo Bowl
NO: Alamo Bowl Presented by Valero
Graphics to be displayed on the marquee
may be emailed to
Andrea.Delaune@alamodome.com.
All graphics must be sent in the correct
size formatting. The Marketing
department will not resize graphics that
are sent incorrectly.
Social Media
The Alamodome promotes all events taking
place via social media on Facebook, Twitter,
and Instagram. Specific promoter request for
advertising will be handled on a case- by-
case basis.
Ticket promotions, giveaways, and other fan
interaction promotions are welcome and
encouraged.
Follow the Alamodome:
Facebook:
www.facebook.com/Alamodome
Twitter: @Alamodome
Instagram: AlamodomeSA
Website
We will promote your event via
www.alamodome.com. The website requires
2 graphics:
A photo or logo 560x250 pixels
horizontal
An event logo 160x100 pixels horizontal.
Files are best if “saved to web” JPEGs at
100% size in RBG color mode. Resolution is
72dpi.
Press Release
Please include a press release along with
your graphics consisting of artist, ticket and
event information and a description of the
event for the information page.
E-Blasts and Promotional
Announcements
Marketing questions concerning E-Blasts
and Promotional Announcements should be
directed to Andrea DeLaune at (210) 207-
3642 or by email at
Andrea.Delaune@sanantonio.gov.
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icketmaster
F
A
TICKETING &
BOX OFFICE OPERATIONS
42
TICKETING &
BOX OFFICE OPERATIONS
Ticketmaster
The Alamodome has a ticketing agreement
with Ticketmaster as the exclusive provider
of all ticket sales at the Alamodome. Event
organizers are not permitted to sell tickets
through any other ticket agency, or by any
other means outside of Ticketmaster. Event
organizers are also not permitted to sell
tickets on a consignment basis without the
approval of the Box Office Manager.
Event organizers should contact the Box
Office Manager at (210) 207-3663 to discuss
ticket sales on Ticketmaster. Please note
that typically, once all information is received
to build an event on Ticketmaster, the
creation process will take up to four (4)
business days to complete. Please keep this
in mind when planning for your event on
sale.
Once an event is on sale, any changes
made to the event such as added discounts,
pricing changes, artist changes, ticket
header changes, etc., will be approximately
three (3) business days to complete. Again,
please keep this in mind when planning your
event.
The Alamodome will provide staffing during
your event. The number of sellers will be
determined by the Box Office Manager and
is based on the size of the event, historical
data, and the public interest in the event
during the days leading up to the event
itself. Event settlement is conducted by the
City of San Antonio Fiscal division. Please
contact your event coordinator to determine
the timing of your event settlement.
Patrons wishing to purchase tickets can do
so by calling Ticketmaster at 1-800-745-
3000, visiting Ticketmaster online at
www.Ticketmaster.com, or by visiting any
Ticketmaster outlet.
ADA Compliance
The Alamodome is comprised of 64,865
seats in 492 sections over 5 seating levels.
There are 384 disabled seats and
companion seats.
In accordance with the 2010 Americans with
Disabilities Act (ADA) Standards, the City of
San Antonio owned Alamodome will adhere
to the following seating and ticketing
policies. For questions about Alamodome
seating, please contact Kevin Stephenson,
207-3635. If you have specific questions
concerning the ADA you may contact Judy
Babbitt, Accessibility Compliance Manager,
Disability Access Office, Department of
Transportation and Capital Improvements at
207-7957.
Ticket Sales
Tickets for accessible seats must be
sold during the same hours;
through the same methods of
purchase (by telephone, on site,
through a website, or through third-
party vendors); and
during the same stages of sales
(pre-sales, promotions, general
sales, wait lists, or lotteries) as non-
accessible seats.
Third-party ticket vendors
Must include comparable tickets for
accessible seats.
Once third-party ticket vendors
acquire tickets for accessible seats,
they are obligated to sell them in
accordance with the Department's
ADA requirements (see TICKET
SALES above)
Prices
cannot charge higher prices for
accessible seats than for non-
accessible seats in the same
seating section
applies to service charges added to
the cost of a ticket
must offer accessible seats in all
price categories available to the
public
Purchasing multiple tickets
43
People purchasing a ticket for an
accessible seat may purchase up to
three additional seats for their
companions in the same row and
these seats must be contiguous with
the accessible seat
Accessible seats may be used as
companion seats. If contiguous
seats have already been sold and
are not available, the Dome must
offer other seats as close as
possible to the accessible seat;
If those seats are in a different price
category, the Dome is not required
to modify the price and may charge
the same price as it charges others
for those seats.
Group sales
If a group includes one or more
individuals who need accessible
seating, the entire group should be
seated together in an area that
includes accessible seating
If it is not possible to seat the entire
group together and the group must
be split, the tickets should be
allocated so that the individuals
with disabilities are not isolated
from others in their group
Hold and release of tickets for accessible
seating
Generally, tickets for accessible seats may
not be sold to members of the general public
who do not need the specific features of
accessible seats. However, in three specific
circumstances, unsold accessible seats may
be released and sold to members of the
general public:
When all non-accessible seats have
been sold (excluding luxury boxes,
club boxes, suites, and seats the
venue holds back when declaring a
sell-out); or
When all non-accessible seats in a
particular seating section have been
sold, unsold accessible seats in that
section may be released; or
When all non-accessible seats in a
particular price category have been
sold, unsold accessible seats in that
price category may be released.
The Alamodome may select only one of
these options for declaring a sellout for an
event. The Alamodome is not required to
release accessible seats and may choose to
hold back all or a portion of the remaining
accessible seats. Accessible seats for a
series, subscription, or season tickets may
be sold to members of the general public in
the same three circumstances.
Contacting the Box Office
The Alamodome Box Office may be
contacted by phone at
(210) 207-3663.
Hours of Operation
The Southwest Box office is open on a daily
basis. Hours of operation are:
Monday - Friday: 10am to 5pm
Saturday - Sunday: Closed
Major Holidays: Closed
Event Days:
On event days, the box office typically opens
at least two hours before the event. Hours
may vary based on projected ticket sales
and/or promoter requests.
Payments Accepted
The Alamodome Box Offices accept
payment in the form of Cash, Visa,
MasterCard, Discover, and American
Express.
Group Sales
The Alamodome does not offer group sale
tickets. Coordinating group sales is a
responsibility of the promoter and will be
handled in no way by the Alamodome box
office. Group Sales for the Alamodome are
typically outsourced. For more information or
to learn about our preferred group sales
vendor, please contact your Event
Coordinator.
44
G
A
AUDIO/VISUAL &
TELECOMMUNICATIONS GUIDE
45
AUDIO/VISUAL &
TELECOM. GUIDE
A/V Storage
The Alamodome does not have areas
designated for the storage of A/V
Equipment. The storage of equipment is
permitted in meeting rooms and other
ground level areas with prior approval from
your Event Coordinator. Licensee shall store
equipment at their own risk.
Center Hung Video Walls
A center hung display, featuring 4
Daktronics ProStar® 10mm displays and 8
matrix boards is located in the center of the
North arena. Each video display is LED
capable of 4.3 trillion colors and measures
12’ wide x 9’ high.
Guidelines for Video Displays:
4x3 NTSC Analog.
NTSC Formats for Video Playback:
Beta, BetsSP, DigiBeta, and DVD (the
DVD must have at least 5 seconds of
black before the spot and go to black for
at least two seconds after the spot)
Video File Formats:
.mov (all codecs) and .avi
(uncompressed or dv-dvcpor only.)
All spots must be 4x3 center cut safe.
If you want to have the image change
on all the boards at the same time,
logos must be built to native size of the
video walls. The native size is 592
width x 448 height, 100dpi jpeg.
Guidelines for Matrix Boards:
JPEGs for finished non-moving logos
128 width x 160 height, 100dpi pixel size
Uncompressed .avi files for moving
playback
No longer than 15 seconds
Facility Equipment Rentals
Facility equipment rentals are available.
Please contact your Event Coordinator or
your Alamodome A/V contact to request any
rental equipment. Refer to the Facility
Equipment Rental Section on page 50-56 for
available equipment and pricing. Prices are
subject to change without notice.
Internet and Network Services
The Alamodome is equipped with both
wireless and hardline Internet access.
Hardline access provides upload and
download speeds of 1megabyte per second.
Please contact your Event Coordinator in
advance to request a hardline set up.
The Alamodome can provide free wireless
Internet access on the Field Level, including
meeting, locker and production rooms, as
well as the Plaza, Club seating and Club
concourse areas. The wireless access offers
upload speeds of 800kbps and download
speeds of 1500kbps.
The Terms of Service must be accepted to
connect to the Wi-Fi.
Loading Dock
The loading dock is located at the south side
of the Alamodome in Parking Lot A via the
Northbound I-37/U.S. Route 281 Frontage
Road. The loading dock features 4,200
square feet of space including 8 truck bays,
82 ft. deep with 4 overhead openings with
two direct access tunnels to the stadium
which measure 17’10” wide by 13’6” high
and four loading dock bay doors which
measure 17’ wide by 9’ high. Phone, cable
and internet service can be provided to the
loading dock area.
The facilities' loading docks are for the use
of exhibitors, decorators and contractors
during event move-in and move-out
only. General services contractors do not
have authority to prevent authorized access
to the loading docks. Unauthorized
vehicles are subject to removal at owner's
expense.
46
Alamodome Technical
Infrastructure & Specifications
Physical Infrastructure
The Facility has a physical network consisting of 6 data closets on each of the five levels,
connected by a redundant Fiber Optic Ring.
All data closets are strategically located throughout the facility, so any desired location is
within 300’ of a closet.
Data closets are equipped with a 1 GB Fiber uplink. We have the ability to expand all
data closets as needed. Users are connected with a 1 GB cat6 cable.
Our physical network is capable of supporting up to 45K users.
All of our technology equipment is backed up by a UPS emergency power system.
Critical Technology equipment is also tied into our facility emergency power Generators.
Broadcast Infrastructure
105 triax camera hookups from the truck pad to various levels: Field Level (44) Plaza
Level (22), Club Level (8), Upper Level (21)
124 video connections from the truck pad to various levels: Field Level (70), Club (30),
Satellite Truck Parking (24)
300 audio connections from the truck pad to various levels: Field Level (216), Club Level
(60), Satellite Truck Parking (24)
72 fiber connections from the truck pad to various levels: Field Level (48), Club Level
(12), Satellite Truck Parking (12)
Data Centers
The facility has a fully redundant data center, with redundant power back up.
The Facility can provide up to 1500 analog phone lines, along with 500 digital phone
lines. We can provide special circuits such as: DSL, ISDN, or 56K circuits as needed.
The facility has redundant cooling systems that are capable of monitoring air distribution
and humidity in our Network control room.
The Facility can provide the latest technologies, such as virtualization, or on-line backup
systems as needed.
Internet access/Wi-Fi coverage
The facility has a redundant 1 GB internet link.
The Facility has 300 High Density Access points with Multi-cast abilities.
The Facility has Wi-Fi capabilities to support 45,000 users.
The facility can provide up to 5 dedicated 802.11 5 GHz channels.
The facility has the ability to install and modify its systems to accommodate events as
needed.
The Facility provides its Wi-Fi service free of charge to the public.
DAS System
The Facility has a Distributed Antenna System with multiple carriers to provide the latest
technology, currently up to 4GLTE.
The DAS system has coverage for up to 75,000 users.
The facility has the ability to install and modify its systems to accommodate events as needed.
47
TECHNICAL INFORMATION
ALAMODOME FLOOR 160,000 square feet
502’ long x 334’ wide with all seating retracted
North wall to south wall 502’
East wall to west wall 361'-9"
East seats to west seats (extended) 279'
Arena curtain to south wall 275'-5"
Arena curtain to North side of ice sheet 112'-3"
Arena curtain to South side of ice sheet 212'-3"
Air in Floor: One pocket in Southwest corner
20 HP air pump puts out 125 PSI and 91.9 CFMs
Weight Capacity: 1,100 lb. per sq. ft.
CENTER HUNG 30' x 30' (footprint) 12-point grid that supports 60.0 k
max weight
SCOREBOARD 30' wide x 20' high trimmed at 35' to bottom of speakers
during games; 20' high (max. trim height is 55' during
games)
VIDEO WALLS End Walls (2)
Daktronics ProStar® 16.5mm Displays
Dimensions: 32’W x 24’H
Display Technology: LED Capable of 4.3 Trillion Colors
Located: Northwest and Southeast corners
Center Hung (4-Sided):
Daktronics ProStar® 10mm Displays
Dimensions:12’W x 9’H x 4-sides
Display Technology: LED Capable of 4.3 Trillion Colors
Located: North Arena Center
Ribbon Boards (6) Daktronics ProStar® 23mm Displays
Dimensions:100’W x 3’H
Display Technology: LED Capable of 4.3 Trillion Colors
Located: Northwest, Northeast, Southwest, & Southeast
Fascia
CLOSED CIRCUIT TV LG 26” LCD Monitors (332)
(4) Analog In House Channels
(4) Digital In House Channels
(1) HD In House Channel
Located: All levels of the Alamodome including the
Suites and Restaurants.
EQUIPMENT Forklifts: 6 ton (1) 3 ton (1)
Spotlights: Xenon Gladiator 3 (10)
Bicycle Racks: 200 pieces
Inertia Stage Barricade: 80’
HANDICAP SEATS 272 wheelchair plus 312 attendant seats for a total of
584 seats
48
LOADING DOCK 1 & 2 39’-6” wide
3 & 4 39’-6” wide
LOCKER ROOMS A/B 19'-10" x 107'-5" 59 player lockers; 12
coaches' lockers; 1 head coach locker
C/D 19'-10" x 103'-10" 61 player lockers; 12
coaches' lockers; 1 head coach locker
Coaches’ lockers: 10'-0" x 14'-0"
Storage rooms inside locker rooms 18'-7" x 15'-10"
MEETING ROOMS See attached chart
PARKING LOTS Lot A: 731 spaces 711’ x 427’ 303,597 sq. ft.
Lot B 1,001 spaces 920’ x 212’ 195,000 sq. ft.
Lot C 1,143 spaces 903’ x 365’ 329,595 sq. ft.
PLAZAS Inside North: 4,860 Total sq. ft.
135’ East to West
36’ North to South
Outside North & South:
250 lbs. per square foot on south plaza above loading
docks
250 lbs. per square foot on bricks on north plaza
Distance between the two center columns in front of
building on North and South ends is 41 ft.
ROOF - SOUND AND LIGHTING GRIDS
Beams 10'6" wide center to center
Catwalk 160’ from floor
General 4,000 lbs. Per truss
Arena north concert grid 60' x 80' 30 point grid that supports 162.0 k max
weight
Center floor concert grid 60' x 80' 30 point grid that supports 162.0 k max
weight
Center floor scoreboard grid 38' x 57' 18 point grid that supports 90.0 k max
weight
South floor concert grid 60' x 80' 35 point grid that supports 162.0 k max
weight
Seating Unit Interval units weight: 42’ unit weighs 26,250 lbs.
plus 13,440 lbs. of seating = 39,690 lbs.
36’ unit weighs 22,500 lbs. plus 10,080 lbs. of
seating = 32,580 lbs.
Steel 120'-0" bottom of bowed trusses
160'-0" catwalk
164'-6" bottom of steel
171'-0" top of steel
**General rule of thumb is 5 points per hour due to size and height
SOUTH CONCOURSE 18’ 11” from top to floor
SOUTHWEST TUNNEL 39'-11" wide
Door width 18'-0"
Tunnel width 20'
49
Height13'-2” (sprinkler drops); 13'-2” (bottom of ducts)
SOUTHEAST TUNNEL 39'-11" wide
Door width 18'-0"
Tunnel width 20'
Height 13'-2” (sprinkler drops); 13'-2” (bottom of ducts)
STADIUM LIGHTING Cold lamps to full televised lighting take 2.5 minutes
200 Foot Candle Power
STAGING Stage Right 60' x 48' stage ~ 2,880 sq. ft.
STADIUM DIMENSIONS N/S Furthest center seat to center of floor 376'
E/W Furthest center seat to center of floor 296'
N/S Retractable to Retractable 397'
N/S Front of Permanent Row to Permanent Row 502'-
10"
Under roof north to south 728'
Under roof east to west 560'
E/W Club Fascia to Club Fascia 394'
E/W center of floor to wall 197'
Stadium floor is rated for 72k at 32k per axle.
The stadium floor concrete has 3500PSI and 6000PSI
concrete. Both the ice sheet and other areas of the
stadium slab are rated for 1100 PSF.
I-H 37 WALKWAY Clearance is 8’9” to north side of walkway. Walkway is
not leveled. Since it slopes on the south, clearance is
less than 8’9”.
ROBERT THOMPSON
BRIDGE (VIA PROPERTY) Gross maximum weight VIA allows is 28,000 lb. per axle
plus the truck load cut sheet as applicable per VIA’S
requirements. Approval must be granted when over
40,000 lb.
The inside loading dock is rated the same. 1100 PSF
South plaza over the loading dock is rated the same. 1100 PSF
50
TECHNICAL INFORMATION
Meeting Room Information
The Alamodome has 16 meeting rooms located on the stadium floor level. Convenient parking is adjacent
to the ground level entrance. Dimmer switches adjust lighting requirements. The white walls in each
meeting room can be used for projection purposes. Other services available at the client’s expense are
internet access by Ethernet, cable modem or wireless, screens, microphones, pipe & drape, and other
necessary equipment. NOTE: Alamodome building events take precedence over meeting room
events, which could affect all or some of the previously reserved meetings.
16
GROSS
ROOM
ROOMS
SQ. FT.
SIZE
THEATER
CLASSROOM
BANQUET
A
1554
37 x 42
104
52
63
B
2331
37 x 63
156
78
94
A & B
3885
37 x 105
260
130
157
C
1845
41 x 45
123
62
74
D
1845
41 x 45
123
62
74
C & D
3690
41 x 90
246
124
148
E
1134
21 x 54
76
38
46
F
2331
37 x 63
156
78
94
G
1554
37 x 42
104
52
63
F & G
3885
37 x 105
260
130
157
H
1134
21 x 54
76
38
46
I
1845
41 x 45
123
62
74
J
1845
41 x 45
123
62
74
I & J
3690
41 x 90
246
124
148
K
3071
37 x 83
205
103
123
L
3071
37 x 83
205
103
123
K & L
6142
37 x 166
410
206
246
M
1148
37 x 32
79
40
48
N
2214
41 x 54
148
74
89
O
1845
41 x 45
123
62
74
P
1845
41 x 45
123
62
74
N/O/P
5904
41 x 144
394
198
237
51
Ribbon Boards
The Alamodome features 6 Daktronics
ProStar® 23mm displays located North,
Northeast, Northwest, South, Southeast,
and Southwest fascia. Each display is LED
capable of 4.3 trillion colors and measures
100’ wide x 3’ high.
Guidelines:
JPEGs for finished non-moving logos
1328 width x 48 height, 100dpi pixel size
Uncompressed .avi files for moving
playback
No longer than 15 seconds
Satellite Services
Satellite trucks wishing to broadcast at the
Alamodome must receive prior approval
from the Event Coordinator. To obtain a
clear line of sight to all satellites, trucks are
encouraged to park near the Marquee in Lot
A. Shore power is available in this location.
Spotlights
The Alamodome has ten Xenon 3K
spotlights in house, which may be rented by
the licensee.
Spotlight operators must be contracted
separately. This may be done through the
Alamodome’s preferred rigging provider, Go
Professional Event Services.
Stadium Lighting
The Alamodome is lit by 200 foot candle
power lamps which can operate from cold to
full televised lighting in 2.5 minutes.
Staging
The licensee may rent staging measuring up
to 60’ x 40’ maximum (approx. 2,880 sq. ft.)
from the Alamodome. Please see the
Facility Equipment Rentals section for
pricing or contact you event Coordinator for
a quote.
Telephone Services
The Alamodome offers analog single-line
and digital multi-line telephone services with
the ability to provide up to 1,000 phone
numbers.
Call waiting, call transfer, and voicemail are
available.
Teleconferencing and Videoconferencing
are also available options.
Television
Featured in our suites, concourses, and
restaurants are 332 Closed Circuit LG 26”
LCD Television Monitors.
Channels Include:
4 Analog In House
4 Digital In House
1 HD In House
Full Time Warner Cable Lineup
The Alamodome reserves the right to
broadcast the event on the in-house
televisions.
Wireless Connectivity
The City of San Antonio provides free
wireless Internet access on the Field Level,
including meeting, locker and production
rooms, as well as the Plaza, Club seating
and Club concourse areas. The wireless
access offers upload speeds of 800kbps and
download speeds of 1500kbps.
The Terms of Service must be accepted to
connect to the Wi-Fi.
Video Walls
A Daktronics ProStar ® 16.5mm Display is
located at the Northwest and Southeast
corners. Each video wall is LED capable of
4.3 trillion colors and measures 32’W x 24’H.
Guidelines:
4x3 NTSC Analog.
NTSC Formats for Video Playback:
Beta, BetsSP, DigiBeta, and DVD (the
DVD must have at least 5 seconds of
black before the spot and go to black for
at least two seconds after the spot)
Video File Formats:
.mov (all codecs) and .avi
(uncompressed or dv-dvcpor only.)
All spots must be 4x3 center cut safe.
Graphic Files:
For finished non-moving logos on video
walls: jpegs, tiff, and targas
For finished non-moving keyabele logos:
tragas, png, and .psd files
Pixel size 720 width x 486 height, 72dpi
52
In Photoshop, use preset “Film and
Video” – size “NTSC D1.” Please make
sure that all logos stay within TV safe
areas.
If you want to have the logos change on
all the boards at the same time, logos
must be built to native size of the video
walls. The native size is 592 width x
448 height, 100dpi jpeg.
Please refer to the General Service
Contractor Guidelines Section of this
document, beginning on page 52, for a
complete list of contractor guidelines
and requirements.
**Below is a full stadium view for
reference.
53
H
A
GENERAL SERVICE
CONTRACTOR RULES &
REGULATIONS
54
GENERAL
SERVICE
CONTRACTOR
RULES &
REGULATIONS
These rules are not to be taken as a
complete list in compliance with any or all
statutory regulations or requirements and
you are reminded that you have a
responsibility under the OSHA Act to ensure
your operations are at all times carried out in
accordance with the latest legislation and
current codes of practice.
Your employees must understand that it is a
breach of the law to remove, deface, paint
over or otherwise interfere with any
equipment, instructions, or notices provided
by the Alamodome for the protection of other
persons and any accidental incident of such
a nature should be reported to the
Representative.
The following list of rules applies to all
service contractors on all jobs being
performed on Alamodome property:
No pets
No drugs
No radios
No alcohol
No children
No smoking
Hard hats required
Work boots required
No shorts or tank tops
Trash to be cleaned up daily
No wives (or significant others)
Subcontractor to provide dumpster for
personal use
Subcontractor to have binders with
safety program and MSDS paperwork at
jobsite
Subcontractor to provide storage on
project for material
Subcontractor to have representative
present at jobsite for entire length of
project
Subcontractor to provide insurance for
material stored at jobsite
Report to Building Representative when
arriving at job and when leaving job
Access Equipment
All contractors should bring any access
equipment with them that they required for
the work. Suitable risk assessment should
be available as required by the Work at
Height regulations 2005.
Accidents
Accidents which occur on Dome premises
and result in an employee of the Contractor
or Supplier being away from work for more
than three days must be reported as
required by existing regulations and
additionally to the Dome representative in
charge of the work or project who will
arrange for the reporting of such accidents
to CSEF security.
The Alamodome reserves the right to
investigate all accidents or serious incidents
that occur on its premises and expects full
cooperation from the Contractor or Supplier
and their employees in the investigation of
cause of such occurrences and in the
interest of preventing similar occurrences.
Before Commencement of Work
The Alamodome must give permission
before you commence work on the site.
When first coming on site, the Contractor or
supplier should establish contact with the
Alamodome representative in charge of the
work or project.
Ensure that the Dome representative is
informed in advance of any materials or
goods, which may be delivered to our
premises prior to your employees
commencing work. Such goods and
materials are accepted and stored at your
own risk and should clearly be marked as
being for the name of the firm and its
representative.
Contractor Parking
Parking is available for company vehicles in
designated parking areas upon availability.
Contractors arriving on site must have prior
approval and parking permits. Temporary
parking passes may be requested from the
55
Event Coordinator. Parking in fire lanes and
other areas marked “No Parking” may result
in vehicles being towed.
Deliveries
All deliveries, including those likely to cause
an obstruction, must be discussed with the
Event Coordinator. Designated times and
locations may be assigned.
Diesel and Fossil Fueled Powered
Vehicles and Equipment
Infiltration of diesel fumes into the building
environment is a health and safety concern
for staff and visitors. Contractors must not
operate diesel and fossil-fueled powered
equipment and vehicles where fumes may
be drawn into HVAC systems or naturally
penetrate indoor spaces. Security will
actively respond to these concerns and has
the authority to shut down offending
equipment
Drains and Sewers
No chemical substances, oils, solvents or
other noxious substances are to be poured
into, or allowed to enter the Dome drains
and sewers.
Accidental discharge should be reported to
Dome maintenance.
Elevators
Service and or passenger elevators may be
made available at certain times for
transferring of materials with the agreement
of the Event Coordinator. No more than ten
persons at a time are permitted on a
passenger elevator. Freight is prohibited on
passenger elevators. Two freight elevators
are located in the south and are accessible
form the loading dock. Should fire occur or
fire alarm sound, do not use the elevator.
Equipment Brought on Site
All equipment used by a Contractor or
Supplier must comply with appropriate
safety and electrical legislation. Equipment
left on site shall be kept in a safe and secure
manner and at the risk of the Contractor or
Supplier. All electrical equipment shall be of
110V or less.
Fire Extinguishers
Fire extinguishers located around the Dome
premises may be used by contractor’s and
supplier’s employees or other persons for
emergencies only. Such equipment must not
be used for any other purposes.
Fire Hydrant Meter Application
In the event that a fire hydrant meter is
needed within the parking lots for an event,
SAWS will need to be contacted. Please
note that credit cards are not accepted on
this program. The meters are self-
set. Paperwork will be given once the
deposit is made, which will need to be taken
in person to 3930 E. Houston
(supply). When the meter is returned,
paperwork from the METER SHOP will
exchanged. This will take place at the same
location listed earlier; however, it will be in a
separate building. To inquire about a fire
hydrant meter application, please contact
Raquel Jimenez with SAWS at 210-233-
3812 or by email at
Raquel.Jimenez@saws.org.
First Aid
Contractors shall provide first aid services
on the work site for their workers and sub
trades. Contractors must have a person
trained in first aid available at all times the
Contractor is performing work and maintain
a first aid station or stations, as per the
Occupational Health and Safety Act and
regulations for Construction Projects
Harassment/Inappropriate
Language/Horseplay
Contractors are advised that offensive
language (e.g. swearing) and offensive
behavior including harassment and
horseplay are not acceptable. Contractor
staff must perform their roles in a manner
consistent with the Alamodome Mission,
Vision, and Values.
Hazardous and Controlled
Products
Contractors or their sub trades will not bring
any hazardous and or controlled products to
project site without providing Material Safety
Data Sheets for the products in advance for
approval by the Department Facility
Coordinator. Hazardous and controlled
products must be stored in accordance with
good practice and as space may be required
under the COSA Fire Code. All Contractor
staff must be trained in Hazardous Waste
Operations in Emergency Response and be
56
able to produce a record of training, upon
request by the Department Facility
Coordinator.
Housekeeping and Waste Management
At all times, the work site shall be kept clean
from dust, debris, and trash. The Contractor
is responsible for removal of construction
debris and trash generated by the
Contractor work and sub trades from the
worksite. Alamodome debris containers may
not be used unless specified otherwise by
the Department Facility Coordinator. All
wastes generated by the contractor and sub
trades must be handled and disposed of in
accordance with provincial and municipal
regulations. Recycling of materials is
strongly encouraged.
Identification
All contractors will have an identity badge or
company logo work shirts whenever on
premises.
Ladder Loan and Use
Ladders are not loaned to clients, tenants,
patrons or promoters for liability reasons. If
they have a small task and we have the time
and resources we may assist.
Meals and Breaks
Contractors shall advise their employees
and sub trades the location for breaks and
eating meals. Breaks are not allowed in
public areas.
Noise and Vibration
Contractors and sub trades shall ensure that
noise and vibration is kept to a minimum at
all times. Equipment that generates high
levels of noise or excessive vibration should
be adequately damped, and/or silenced
and/or soundproofed. Any activities that are
expected to produce significant noise and/or
vibration shall be approved by the
Department Facility Coordinator and
conducted during the times and locations
specified.
North Plaza
The north plaza exterior provides 4,860 sq.
ft. of open space with a water fountain in the
center. The exterior plaza can host a variety
of activities to accompany the event. The
area measures 135ft. East to West and 36ft.
North to South.
A 25 ft. fire lane must be maintained around
the fountain railing. Vehicles are permitted
onto the plaza’ however, a limit of 250 lbs.
per square foot on bricks is required.
North Plaza Access:
The North Plaza can be accessed via the
Robert Thompson Bridge (VIA Property).
Unfortunately, this walkway is currently
under construction. During these
improvements, the North Plaza can also be
accessed via Commerce Street and through
Sunset Station onto the plaza.
The clearance on the walkway is 8’9” to
North side of walkway, which is not leveled.
Since it slopes on the south, the clearance is
less than 8’9”.
The gross maximum weight allowed is
28,000 lbs. per axle plus the truck load cut
sheet as applicable per VIA’s requirements.
Structural Design Criteria
Live Load – 800 PSF
Minimum live loads (lbs. per sq. ft.)
All stadium seating area 60
Storage areas 120
Mechanical rooms 150
Concession areas 100
Meeting rooms 100
Restrooms 80
Vending areas 100
Corridor/walkway/court areas 100
Stairways/landings 100
All other areas 100
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NORTH PLAZA
Diagram 8
58
NORTH PLAZA ELECTRICAL
Diagram 9
59
Penetration of Walls, Floors, and Ceilings
There is to be no access to, or alteration of the facility’s infrastructure without appropriate
approval from a designated authorizing department. Contractors and/or sub trades that require
approval must obtain this from the Project Leader.
Personal Protective Equipment
Contractors are responsible for assessing all work activities and supplying their personnel and
sub trades with the appropriate personal protective equipment (PPE), required to perform the
work safely. PPE includes safety boots, safety glasses, hard hats, work gloves, outer clothing,
respiratory protection equipment, fall arrest equipment, and any other PPE required by regulation
or best practice. Contractor’s employees and sub trades required to use PPE will be instructed in
the proper care, use, and records of training available for review by the Department Facility
Coordinator, as may be required.
Site Access and Egress (External)
Access routes into the Alamodome will either be specified (with a site plan) or agreed at the
preliminary site meeting with the Department Facility Coordinator. Fire lanes are not to be
blocked.
Site Access and Egress (Internal)
Access sites within buildings at the Alamodome will be specified or agreed at the preliminary site
meeting with the Department Facility Coordinator.
Smoking
The Alamodome has designated smoking areas, at the top of the loading dock, which must be
used by all persons wishing to smoke, including electronic cigarettes. The policy is enforced by
security. Contractors should ensure that cigarette disposal containers are used to keep grounds,
parking lots, and roadways free of discarded cigarettes.
Tailgating
All guests wishing to tailgate at the Alamodome must observe the following guidelines. These
guidelines have been developed to provide a fair, reasonable and safe tailgating experience for
guests. Tailgating may be permitted on UTSA football event days only*. Failure to follow these
guidelines may result in the loss of tailgating privileges and ejection from the parking lot. All
vehicles entering the Alamodome parking lots are subject to a security/safety inspection before
being allowed to park.
Alamodome Parking Lots B and C will open 4 hours+ prior to the beginning of the event on game
day and remain open one hour after game ends. Each space occupied for tailgating must have a
permit.
The following is a list of regulations set by Alamodome officials:
1. Tailgating is defined as the placement of any item on the ground (chairs, canopies,
coolers, grills, games, etc.)
2. All guests must follow the directions and instructions provided by Alamodome personnel
(parking staff, security, police, etc.).
3. Tailgating is permitted in Lots B and C only. Parking permits must be displayed at all
times.
4. Pets, with the exception of service animals, are not permitted.
5. Parking is on a first-come, first-served basis. Saving or reserving spots is not allowed. If
you would like to tailgate near friends, please arrive together. Guests wishing to tailgate
using 2 or more parking spaces and want them to be contiguous should arrive early.
6. Tailgating is restricted to the space in front or behind your vehicle, as designated by the
parking space lines.
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7. Traffic aisles and other parking spaces must be kept free of tailgating equipment to allow
for vehicular and pedestrian traffic.
8. RV’s, buses, and oversized vehicles will be required to purchase a parking permit for
each occupied space.
9. For safety, patrons may not stand, sit, or congregate on the tops of vehicles, buses, RV’s
or other structures.
10. Generators that create excessive noise or harmful fumes are prohibited. (As determined
by Alamodome staff.)
11. Tailgaters must ensure that tents and canopies are anchored appropriately by utilizing
sandbags, water barrels, or weights. (Unanchored tents/canopies can easily be blown
over and present a safety hazard and/or may cause damage to property). Do NOT
anchor by placing stakes. Tents, chairs, etc. may not be left unattended and must be put
away before entering the Alamodome.
12. Alcoholic beverages are only permitted for persons age 21 and older. Kegs or other
common source containers are prohibited.
13. Glass containers are not permitted.
14. Grills with charcoal, wood and propane are permitted. Fires built on the ground or in open
fire pits are prohibited.
15. All cooking equipment shall be situated away from crowds, vehicles and combustible
materials. A minimum clearance distance of 3 feet is required.
16. LP-gas cooking appliances shall be UL listed and approved for use. LP-gas cylinders
shall be secured in an upright position to keep from falling and positioned to prevent
impact from vehicle traffic. Portable generators are not to be filled while running and fuel
must be in a UL listed safety can (2 gal. max). Portable generators and fuel must be
stored away from cooking appliances.
17. Coals must be disposed of in the designated coal containers located throughout the lots.
Do not dump coals or store stoves on the grass, parking areas, under or around vehicles.
Trash must be disposed of in the designated receptacles.
18. A fire extinguisher must accompany each group using a cooking appliance and a person
knowledgeable in it's operation must constantly monitor cooking appliances when hot.
19. Children must be supervised at all times and may not play in the traffic areas.
20. In order to ensure the safety of our patrons, golf carts, Segways, motorized coolers, all
other types of motorized recreational vehicles, skateboards, bicycles, or large balloons
will not be allowed for use by patrons in the parking lots.
21. Portable toilets are located in Lots B and C.
22. Parking lots will be patrolled. All violations are subject to ticketing and removal from the
premises.
The following items/activities are prohibited:
1. Deep fryers or any oil-based cooking or frying
2. Open flame fires of any kind.
3. Disorderly conduct, including public intoxication.
4. Picketing, political campaigning or soliciting/distribution of any kind.
5. Saving of parking or tailgating spaces.
6. Weapons and fireworks.
7. The solicitation, selling or marketing of any foods, beverages, sports paraphernalia or
other merchandise is prohibited.
8. Amplified sound systems or the use of radios/audio devices at loud levels.
9. The Alamodome expressly prohibits the use of all unmanned aerial vehicles, commonly
known as drones, from use or deployment inside any area within the Alamodome. This
prohibition extends to the airspace surrounding the Alamodome arena, parking areas,
and all other areas commonly associated with the Alamodome campus. Persons
engaging in such activity may be subject to penalties imposed by the FAA, the State of
Texas and/or City of San Antonio ordinances.
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*Authorization for tailgating activities in conjunction with other Alamodome events may be
obtained from Alamodome administration.
+Lot opening times may be adjusted by Alamodome Administration without notice.
Tools and Equipment
Equipment and tools are not to be left
unsupervised. The term equipment includes
items such as scaffolding, ladders,
guardrails, and barricades. All tools and
equipment used on Alamodome facilities
must be in good working order and be
suitable for the intended use. Electrical
equipment must be OSHA approved and all
cords and connection cables inspected
before and during use. Any equipment with
damaged cords or plugs must not be used.
Ladders and equipment used for working at
heights must not be placed in any area
where there is a potential for impact with
other persons or equipment. Tools and
equipment may not be borrowed from the
Alamodome.
TRANSPORTATION
SERVICES
We at the Alamodome understand that
parking is an important concern for our
event organizers and attendees, especially
in a downtown setting. Our dedicated
parking team has developed guidelines and
procedures and will work with your Event
Coordinator to plan and meet your
transportation needs.
ADA Parking
The Accessibility drop-off area is located in
the North East section of Lot A, near the
building. An accessible ramp is also located
in this area and will direct patrons to the
South Plaza doors. As there are no
Accessible ramps in Lots B and C, this is the
only Accessible ramp available in Lot A.
There are 55 Accessible parking spaces
available in Lot A at no charge. After these
spaces are filled, additional accessible
parking is available at (up to current rate)
per vehicle. After dropping-off accessible
family members, the vehicle may either park
in Lot A or, if Lot A is full, proceed to Lots B
and C for additional parking (if available).
Wheelchairs are available to assist patrons
to their seat once they have entered the
Alamodome, but may not be brought outside
the building for patrons use.
Drop-off & Pick-up Procedure
Multiple Drop-off points are needed in order
to minimize the amount of traffic that is
commonly caused during events at the
Alamodome. In order to reduce this
congestion, both the I-37/Frontage Road
Entrance and Hoefgen/Underpass Entrance
will be open for drop-off access into Lot A.
Lot B Patron Drop-Off/Pick-Up Area:
The designated Patron Drop-Off/Pick-Up
Area is at the north end of Lot B. This lot is
located on S. Cherry St. Upon exiting the lot
vehicles will travel southbound on S. Cherry
St. to leave the area. Cars may stage in the
area beginning 30 minutes prior to the
scheduled end of the event. However, once
the event has ended and traffic is converted
to outbound only from the Alamodome by
the San Antonio Police Department, access
will not be permitted until the normal traffic
flow is restored. This is usually 30 – 45
minutes post-event.
Cesar Chavez/Underpass Entrance:
Taxis and Limousines will be directed along
Cesar Chavez Boulevard and into the
taxi/limo lane looping along the Underpass
into Lot A. They will follow the lane to the
North East drop-off area, and then continue
along the bike rack lane to exit.
Taxis and Limousines will be permitted to
stage in the area beginning 30 minutes prior
to the scheduled end of the event. Upon
conversion of the traffic flow to outbound
only from the Alamodome post-event by the
San Antonio Police Department, taxi/limo
access for patron pick-up will still be
permitted into Lot A via the entrance
designated above.
Limousine Services
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Limousines will follow the same drop off
routes outlined in the Drop-off & Pick Up
Procedures portion of this section.
Loading Dock
The loading dock is located at the south side
of the Alamodome in Parking Lot A via the
Northbound I-37/U.S. Route 281 Frontage
Road. The loading dock features 4,200
square feet of space including eight truck
bays with two direct access tunnels to the
stadium which measure 17’10” wide by 13’6”
high and four loading dock bay doors which
measure 18’ wide by 10’ high. Cable,
internet and phone service can be provided
to the loading dock.
Alamodome Loading Dock
Procedures
Non-Event Days:
Persons requesting Loading Dock access to
load and/or drop off small items, such as
documents or easily manageable single
packages, (excluding commercial carriers
such as UPS, FedEx and tractor-trailers) will
be directed to park in Lot A. Such persons
will be allowed access via the pedestrian
walkway to the Southwest Tunnel entrance.
Persons requesting Loading Dock access to
load and/or drop off large or numerous
items, (excluding commercial shippers such
as UPS, FedEx and tractor-trailers) will be
permitted to park in the designated 15-
Minute Loading Zone parking spaces, if
available. If the 15-Minute Loading Zone
parking spaces are full, persons qualifying
for Loading Zone parking will need to wait
until a space becomes available. Such
persons will be allowed access to the
building through the Southeast Tunnel
entrance.
Alamodome tenants may park in the 15-
Minute Loading Zone parking spaces for
loading and unloading purposes at any time,
provided space is available.
Commercial carriers will be granted access
to the appropriate loading dock bay as
designated by the Security Officer at staffing
the Loading Dock gate.
Event Ingress/Egress Days:
Persons requesting Loading Dock access to
load and/or drop off small items, such as
documents or easily manageable single
packages, (excluding commercial carriers
such as UPS, FedEx and tractor-trailers) will
be directed to park in Lot A. Such persons
will be allowed access via the pedestrian
walkway to the Southwest Tunnel entrance.
Persons requesting Loading Dock access to
load and/or drop off large or numerous
items, (excluding commercial shippers such
as UPS, FedEx and tractor-trailers) will be
permitted to park in the designated 15-
Minute Loading Zone parking spaces, if
available. If the 15-Minute Loading Zone
parking spaces are full, persons qualifying
for Loading Zone parking will need to wait
until a space becomes available. Such
persons will be allowed access to the
building through the Southeast Tunnel
entrance.
Commercial carriers will be granted access
to the appropriate loading dock bay as
designated by the Security Officer at staffing
the Loading Dock gate.
Additionally, two (2) Loading Dock Parking
Passes will be issued for each event.
Persons displaying these passes will be
permitted to park in the designated parking
area. Additional passes may be issued by
Alamodome Administration, with notification
to the Security Department.
Event Days:
Loading Dock access on event days is
restricted. Only commercial carriers staged
at a Loading Dock bay and those persons
possessing a Loading Dock Parking Pass
may be granted access into the Loading
Dock area. Parking for such vehicles will be
as designated by the Security Officer
staffing the Loading Dock gate.
Client staff needing to load and/or unload in
the Loading Dock area before the event is
permitted to do so up to 2 hours prior to the
start of the event. Client staff needing to
load and/or unload after the end of the event
may begin to do so 1 hour after the end of
the event. There is no parking permitted in
the loading dock area for these vehicles.
Exceptions:
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Exceptions to the procedure/policy revision
include the City of San Antonio City
Manager, Mayor, Convention, Sports and
Entertainment Facilities Director, Police
Chief and other dignitaries exempted by
notification from the Alamodome
Administration. The Fire Marshall assigned
to the Alamodome may park a San Antonio
Fire Department vehicle in the designated
location. Alamodome administration may
park in the loading dock area at any time.
Pedestrian Traffic:
Pedestrians will not be allowed to walk into
the Loading Dock area via the vehicle
access gate. All pedestrian traffic is to be
directed through the pedestrian walkway to
the Southwest Tunnel entrance. There
should be no foot traffic through the Loading
Dock area for unloading/loading purposes
other than those persons authorized above.
Parking Maps:
Please visit pages 57-60 to see maps of the
Alamodome parking lots.
Parking Transportation Services:
Three parking lots are conveniently located
at the Alamodome. They compromise a total
of 2,750 parking spots. An additional 12,000
privately-owned parking spaces are located
within a half mile walking distance.
Parking Lot A is located on the corner of
East Cesar E. Chavez Boulevard (E
Durango Blvd) and the I-37 Frontage Road
(U.S. Route 281 Frontage Road) at the
South side of the Alamodome. Lot A
accommodates 510 cars on the flat lot, 136
cars in the VIA lot with an additional 55
spaces reserved for patrons with a
Handicapped hanging placard and/or license
plate. Lot A has 691 total parking spaces. All
designated passenger drop-off and pick-up
areas are located in Lot A including ADA,
taxi, and limousine areas. Access to the
Loading Dock is achieved by entering Lot A
and making a left turn into the loading dock
gate.
Parking Lot B is located on South Cherry
Street, to the East of the Alamodome. Lot B
accommodates 893 vehicles on the flat lot
with an additional 37 parallel parking
spaces. There are 12 designated bus
parking spots on the North end of Lot B.
This location is also the designated patron
drop-off/pick-up location. In total, Lot B has
a 942 vehicle capacity.
Parking Lot C holds 1,150 total spaces on its
flat lot. It is located on South Cherry Street,
to the East of the Alamodome.
The use of recreational vehicles, personal
vehicles or other vehicles/structures for the
purpose of overnight accommodations
(camping) is strictly prohibited.
Public Transportation
Public Transportation to the Alamodome is
available in the form of San Antonio’s VIA
Metropolitan Transit. For more information
on VIA please call (210) 362-2020, visit
www.viainfo.net or download the Go Via
smartphone application.
Take part in San Antonio’s green and
healthy initiative and bike to the Alamodome
with B-cycle! B-cycle is a fun and easy
bicycle sharing program with convenient
locations all throughout Downtown San
Antonio, including at Sunset Station
adjoining the Alamodome’s North Plaza. For
more information on San Antonio B-cycle
please visit
www.sanantonio.bcycle.com.
Taxi Services
Taxis will follow the same drop off routes
outlined in the Drop-off & Pick Up
Procedures portion of this section.
Truck Operation
All trucks will access the Alamodome via the
I-37/U.S. Route 281 Access Road and enter
Parking Lot A. No overnight truck parking is
allowed in Lot A without prior consent from
your Event Coordinator. There is no
overnight truck parking in Lots B and C. A
motor coach power hookup is located in Lot
A and may be used with prior consent from
your Event Coordinator. For more
information regarding truck operations,
please refer to the Loading Dock portion of
this section.
Valet Parking
The Alamodome does not offer valet parking
in any of its three lots.
VIA Bollards and North Plaza Vehicle
Access
64
Vehicle access to the Alamodome’s North
Plaza can be obtained with prior approval
from your Events Coordinator. Access to the
North Plaza will be limited to vehicles being
used in the setup, display, or break down of
events taking place on the Plaza. Access to
the North Plaza via Sunset Station is
blocked by VIA Transportation owned
bollards. If you must enter through Sunset
Station, please provide your Event
Coordinator with a schedule of the times you
will require the bollards to be down at least a
week in advance of your event. There are
two points of vehicle entry to the Plaza:
Via Sunset Station (Vehicles over 8’ tall)
Heading South on 1-37 (U.S. Route
281N)
Take Exit 141 toward Commerce
Street/Downtown/The Alamo. Merge onto
the 1-37/U.S. Route 281 Frontage Road. At
the first stoplight, make a right onto
Commerce Street. Make your second right
onto Hoefgen Avenue and follow the road
onto the North Plaza.
Heading North on I-37 (U.S. Route
281South)
Take Exit 140B towards Cesar E. Chavez
Boulevard/The Alamodome. Make a left
using the Turnaround lane onto the I-37/U.S.
Route 281 Frontage Road. At the second
stoplight, make a right onto Commerce
Street. Make your second right onto
Hoefgen Avenue and follow the road onto
the North Plaza.
Via Bowie Street (Vehicles under 8’ tall)
Heading South on I-37 (U.S. Route 281
North)
Take Exit 141 toward Commerce
Street/Downtown/The Alamo. Merge onto
the I-37/U.S. Route 281 Frontage Road. At
the first stoplight, make a right onto
Commerce Street.
Heading North on 1-37 (U.S. Route 281
South)
Take Exit 141A toward Commerce
Street/Downtown. Make a right onto E
Commerce Street. Make your first left onto
Bowie Street. Make a left onto E Market
Street. Veer left at the fork onto S Bowie
Street. Follow S Bowie
Street onto the North plaza.
Unloading and Storage Areas
Unloading areas may be allocated in certain
locations in agreement with the Department
Facility Coordinator. Storage areas will be
designated in a similar way.
Warning Signs, Barricades, and Lighting
Contractors are responsible for the
procurement and maintenance of all warning
signs, barricades, and temporary lighting, as
is appropriate for the nature of the job, and
as may be required/requested by the
Department Facility Coordinator. Warning
signs shall be compliant with the “Signs and
Symbols for the Workplace,” OSHA
regulations, or as may be approved by the
Project Leader.
Contractors must stay within authorized
areas, and must not enter any other areas
without permission.
Men at Work and other applicable signage
must be displayed at all times.
It is the contractor’s responsibility to provide
adequate barriers to prevent entry into work
areas by Dome staff, attendees, and visitors.
Work in circulation areas must be
adequately cordoned off. This is to be
agreed with Alamodome Maintenance
Management.
Contractors must ensure that all work areas
are fully cleaned on completion, within the
allotted timescale. Failure to do so will result
in the deduction of expenses incurred by the
Alamodome from the use of internal/external
resources. All machine operators must be
certified.
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EVENT PLANNING TIMELINE
I
66
EVENT PLANNING TIMELINE
This timeline is designed to communicate the required time in which each of these
services must be coordinated.
ITEM/SERVICE TIME PRIOR TO EVENT
AUDIO/VISUAL AND TELECOMMUNICATIONS:
VIDEO WALL &RIBBON BOARD GRAPHICS 72 HOURS
LOOP TAPE 72 HOURS
BOX OFFICE AND TICKETING:
BUILDING THE EVENT 4 DAYS
CATERING:
THE RK GROUP UPON BOOKING
CONCESSIONS
ARAMARK UPON BOOKING
INSURANCE:
PRIOR TO FIRST INGRESS DATE 15 DAYS
MEDIA AND MARKETING:
MARQUEE GRAPHICS 2 WEEKS
PRESS RELEASE 2 WEEKS
E-BLAST/PROMOTIONAL ANNOUNCEMENTS 2 WEEKS
MEDICAL SERVICES:
U.S. SAFETY SERVICES 2 WEEKS, (additional time for
large events)
RIGGING:
GO PRO EVENT SERVICES 1 MONTH
SAPD:
OFFICERS 2 MONTHS
SAFD:
PERSONNEL 1 WEEK
PYROTECNICS PERMIT 15 DAYS
SUITES:
PURCHASED DURING
THE BOOKING PROCESS POST ON-SALE DATE
**CONTACT INFORMATION FOR THE SERVICES LISTED ABOVE CAN BE FOUND ON PAGE 9.
67
J
G
A
FACILITY EQUIPMENT RENTALS
68
(All rates are subject to change by CITY and Contract Labor)
PERSONNEL RATES
AUDIO: HOURLY RATE:
AV Tech. Setup* $35.00
House Audio Operator* $35.00
House Rig Supervisor $67.50
House Rigger Setup** $40.00
House Rigger Setup/Show** $40.00
House Lights Operator** $35.00
Spot Operator** Quotes Available
Spot Tech** (Necessary with spot rental) Quotes Available
AUDIO: DAILY RATE:
Audio Monitor Operator* $250.00
Audio Technical Director* $300.00
EXTRA LABOR SERVICES: DAILY RATE:
Audio Production* $200.00
Repair/Maintenance Of Client Equipment* $100.00
(Does not include parts)
1hr minimum.*
4 hr minimum.**
BOX OFFICE: HOURLY RATE:
Box Office Seller $15.00
Box Office Supervisor $16.00
Box Office Manager $30.00
Box Office Sellers – Offsite $17.00
Box Office Manager – Offsite $40.00
Box Office Rental Fee (Per Day) $500.00
Box Office Security Deposit $500.00
CONTRACT LABOR: HOURLY RATE:
SA Police Department $44.94 first hour
* 3 hour minimum $37.94 thereafter
SA Police Department Supervisor $53.64 first hour
*3 hour minimum $46.64 thereafter
SA Fire Department $82.40 per hour
Medical $20.00 per hour
Ambulance Quotes Available
T-Shirt Security Quotes Available
Stagehands Quotes Available
Electrical Quotes Available
Deaf Interpreter Quotes Available
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PERSONNEL RATES
CONVERSION: HOURLY RATE:
Conversion Crew $15.00
Conversion Crew Supervisor $17.00
EVENTS STAFF: HOURLY RATE:
Usher $14.50
Usher Supervisor $16.50
Ticket Taker $14.50
Gate Captain $16.50
Floor Supervisor $17.50
Elevator Operator $14.50
PBX Operator $16.50
Wardrobe Attendant $14.50
Parking Attendant $14.50
Parking Attendant Supervisor $16.50
In House Security $16.50
Event Coordinator $20.00
HOUSEKEEPING: HOURLY RATE:
Cleaning Attendant $16.50
Cleaning Supervisor $17.00
OPERATIONS: HOURLY RATE:
Operations Staff $22.50
Operations Supervisor $25.00
TRADES: HOURLY RATE:
HVAC Systems Operator $37.50
Head Turf Manager $25.00
Equipment Operator $25.00
Electrician $37.50
Plumber $30.00
Fork Lift Operator $25.00
VIDEO PRODUCTION: DAILY RATE:
Technical Director Quotes Available
Camera Operator Quotes Available
Cable Puller Quotes Available
Graphics Operator Quotes Available
Matrix Operator Quotes Available
Tape Operator Quotes Available
Video Engineer Quotes Available
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EQUIPMENT RENTAL
MICROHPHONES / DIRECT BOXES: RATE:
Basic microphones w/cable & stand. $25.00 each
Wireless microphone system. $75.00 each
Wireless Headset Microphone $25.00 each
(must include wireless system)
Direct Box $20.00 each
Compact Disc Player (Single Disc) $40.00 each
P.A. PACKAGES: RATE:
Stadium system: $2,000.00
(To include: 16 EV horns center hung)
Arena system: $2,000.00
(To include: 3-way EV system hung around Jumbotron)
Small system $350.00 each
(To include: 8 channel powered mixer, 2ea. speakers
w/stands, 2ea. wired mics. w/stands and all cables)
Medium system $500.00 each
(To include: 8 channel powered mixer, 4ea. speakers
w/stands, 4ea.wired mics. w/stands and all cables)
Large System $1,000.00 each
(To include: 16 channel mixer, 2ea. large speakers,
2ea. floor monitors, 1ea. stereo amplifier, 6ea. wired
mics. w/stands and all cables)
P.A. PACKAGES: RATE:
Active press box 16 channel (12M/4L) $75.00 each
Mini snake box and fan-out (50’-100’ 6 or 12 Channels) $30.00 per event
Audio snake box and fan-out 100’ (up to 24 Channels) $60.00 per event
71
EQUIPMENT RENTAL
AUDIO/RECORDING PATCH FEES: RATE:
Audio patch fee $30.00 per patch
Com drop $20 per patch
ACCESSORIES: RATE:
Batteries $10.00
CD’s and cassettes $15.00
INTERCOM: RATE:
Wired intercom $30.00 each
Wireless intercom $60.00 each
HOUSE EQUIPMENT: RATE:
Basketball Floor Quotes Available
Bike Rack $25.00 per unit/event
Camera Platform (includes installation) $400.00 per event
Chair Rental $2.50 per event
Chalkboard $25.00 per event
Chrome Stanchion $25.00 per event
Dry Erase Board $25.00 per event
Easel $25.00 per event
Extension Cord $25.00 per event
Sports Turf Quotes Available
Forklift (6 Ton) – Includes Driver $650.00 per day
Forklift (3 Ton) – Includes Driver $600.00 per day
Ice Floor Quotes Available
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EQUIPMENT RENTAL
Inertia Barricade $2,000.00
Lost Room Key $100.00
Pallet Jack $50 per day
Pipe & Drape $25 per section per event
Podium $35 per day
Projection Screen $35 per day
Riser $45 per section
Scissor Lift $100 per day
Shore Power $200 per hook-up
Spotlight (Zenon Gladiator 3) $200 per day
Stage (40’ x 60’) $3,500.00 per event
Table (8’ x 30”) $15.00 per event
Table (8’ x 18”) $15.00 per event
Table (60” round) $15.00 per event
Table Dolly $20.00 per day
Yellow Jacket Cable Ramp $25.00 per event
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EQUIPMENT RENTAL
VIDEO EQUIPMENT: RATE:
Video Pass Through* $2,500 per day
Video Production Quotes Available
Ribbon Boards $300 per sec./day
Camera $200 per day
Graphics (Submitted in television ready format) No Charge
Graphics (Not submitted in television ready format) $25.00 per graphic
* Video pass-through includes use of end-zone video displays and/or center-hung display and
control room engineer. Examples of a video pass-through would be where a video production
truck is used for all video production. No cameras or playback are provided with a pass-through,
it shall be understood that the client’s production truck will handle all camera and playback
responsibilities.
TELEPHONE SERVICES: RATE:
Single Analog Line Service (Advanced Rate) $250.00 per event
Single Analog Line Service (Show Rate) $275.00 per event
Digital Multi Line Service – 2 Lines (Advance Rate) $270.00 per event
Digital Multi-Line Service – 2 Line (Show Rate) $300.00 per event
Additional Lines (Over 2) on Multi Line Service (Advance Rate) $35.00 per event
Additional Lines (Over 2) on Multi Line Service (Show Rate) $60.00 per event
Ringdown w/instruments $200.00 per event
Dry Pair Connection – SBC D-Marc $200.00 per event
Dry Pair Connection – Internal $100.00 per event
Voice Mail (Advance Rate) $15.00 per event
Voice Mail (Show Rate) $20.00 per event
Long Distance Restriction Per Line (Advance Rate) $5.00 per event
Long Distance Restriction Per Line (Show Rate) $10.00 per event
Telephone Technician Services $90.00 per hour
Dedicated T1 Line Quotes Available
Dedicated Internet Line $950.00 per event
Temporary Telephone Activation/Deactivation $15.00 per event
Domestic Long Distance Per Minute $0.40 per event
Wireless Internet – One Meeting Room $300.00 per event
Wireless Internet – Multiple Meeting Rooms $950.00 per event
Wireless Internet – Full Stadium $1,000.00 per event
Extend ATT Services (Pots, ISDN, DSL) (Advance Rate) $200.00 per event
Extend ATT Services (Pots, ISDN, DSL) (Show Rate) $225.00 per event
EQUIPMENT RENTAL
BROADCAST SUPPORT: RATE:
Camera Hookup – Triax $195.00 per day
ENG Hookup – 1 Video, 2 Audio $120.00 per day
Audio/Video Interconnectivity $185.00 per day
Fiber Connectivity $370.00 per day
Fiber Connection to Transmission Carrier $75.00 per day
AUDIO/VISUAL EQUIPMENT: RATE:
In- House Closed Circuit Monitors – Show Start To End $600.00 per day
Additional Closed Circuit Channel $100.00 per day
TV Cart Rental (Advance Rate) $20.00 per event
TV Cart Rental (Show Rate) $25.00 per event
74
25” Zenith Color Television (Advance Rate) $125.00 per event
25” Zenith Color Television (Show Rate) $150.00 per event
50” Zenith Color Television (Advance Rate) $350.00 per event
50” Zenith Color Television (Show Rate) $400.00 per event
Beta Deck Rental $150.00 per hour
Edit Suite Rental $150.00 per hour
CATV/DMX SERVICES: RATE:
Cable Television (Advance Rate) $150.00 per event
Cable Television (Show Rate) $200.00 per event
75
K
G
A
SEATING, FLOOR PLANS &
ROOM CAPACITIES
76
FIELD LEVEL
ELECTRICAL
Diagram 10
77
FIELD LEVEL
UNAVAILABLE SPACE
Diagram 11
78
PLAZA LEVEL
Diagram 12
79
MEZZANINE LEVEL
Diagram 13
Accessible Seating Only
80
CLUB LEVEL
Diagram 14
Suite Level
Seating Capacity: 7,204
Suite Seats: 808
Suites: 52
81
CLUB LEVEL SUITES
Exterior
Interior
82
UPPER LEVEL
Diagram 15
83
MEETING ROOMS Chart 2
Meeting
Room
Gross
Sq. Ft.
Approx.
Room
Size
Theatre
Classroom
Banquet
Ceiling
Height
Wall Covering
A
1,506
37’ x
42’
104
52
63
12’6”
White and purple paint,
cinder block, air wall
B
2,338
37’ x
63’
156
78
94
12’6”
White and purple paint,
cinder block, air wall
A&B
3,844
37’ x
105’
260
130
157
12’6”
White and purple paint,
cinder block, air wall
C
1,830
41’ x
45’
123
62
74
12’6”
White and green paint,
cinder block, air wall
D
1,830
41’ x
45’
123
62
74
12’6”
White and green paint,
cinder block, air wall
C&D
3,660
41’ x
90’
246
124
148
12’6”
White and green paint,
cinder block, air wall
E
1,060
21’ x
54’
76
28
46
12’6”
White and green paint,
cinder block, air wall
F
2,338
37’ x
63’
156
78
94
12’6”
White and green paint,
cinder block, air wall
G
1,506
37’ x
42’
104
52
63
12’6”
White and green paint,
cinder block, air wall
F&G
3,844
37’ x
105’
260
130
157
12’6”
White and green paint,
cinder block, air wall
H
1,060
21’ x
54’
76
39
46
12’6”
White and green paint,
cinder block, air wall
I
1,830
41’ x
45’
123
62
74
12’6”
White and green paint,
cinder block, air wall
J
1,830
41’ x
45’
123
62
74
12’6”
White and green paint,
cinder block, air wall
I&J
3,660
41’ x
90’
246
124
148
12’6”
White and green paint,
cinder block, air wall
K
3,059
37’ x
83’
205
103
123
12’6”
White and green paint,
cinder block, air wall
L
3,059
37’ x
83’
205
103
123
12’6”
White and green paint,
cinder block, air wall
K&L
6,118
37’ x
166’
410
206
246
12’6”
White and green paint,
cinder block, air wall
M
1,149
37’ x
32’
79
40
48
12’6”
White and purple paint,
cinder block
N
2,159
41’ x
54’
148
74
89
12’6”
White and green paint,
cinder block, air wall
O
1,826
41’ x
45’
123
62
74
12’6”
White and green paint,
cinder block, air wall
P
1,826
41’ x
45’
123
62
74
12’6”
White and green paint,
cinder block, air wall
N/O/P
5,811
41’ x
144’
394
198
237
12’6”
White and green paint,
cinder block, air wall
84
MEETING ROOM
OVERVIEW
Diagram 16
Meeting Room Information
The Alamodome has 16 meeting
rooms located on the stadium floor
level. Convenient parking is adjacent
to the ground level entrance. Dimmer
switches adjust lighting requirements.
The white walls in each meeting room
can be used for projection purpose.
Other services available at the client’s
expense are internet access by
Ethernet, cable modem or wireless,
screens, microphones, pipe and
drape, and other necessary
equipment. Meeting room and
equipment fees are subject to change
without notification.
85
MEETING ROOMS
A & B
Diagram 17
Chart 3
Meeting
Room
Gross
Sq. Ft.
Approx.
Room
Size
Theatre
Classroom
Banquet
Ceiling
Height
Wall Covering
Daily
Rate
A
1,506
37’ x
42’
104
52
63
12’6”
White and purple paint, cinder
block, air wall
$250
B
2,338
37’ x
63’
156
78
94
12’6”
White and purple paint, cinder
block, air wall
$275
A&B
3,844
37’ x
105’
260
130
157
12’6”
White and purple paint, cinder
block, air wall
$525
86
MEETING ROOMS
C, D, & E
Diagram 18
Chart 4
Meeting
Room
Gross
Sq. Ft.
Approx.
Room
Size
Theatre
Classroom
Banquet
Ceiling
Height
Wall Covering
Daily
Rate
C
1,830
41’ x
45’
123
62
74
12’6”
White and green paint, cinder
block, air wall
$250
D
1,830
41’ x
45’
123
62
74
12’6”
White and green paint, cinder
block, air wall
$250
C&D
3,660
41’ x
90’
246
124
148
12’6”
White and green paint, cinder
block, air wall
$500
E
1,060
21’ x
54’
76
28
46
12’6”
White and green paint, cinder
block, air wall
$200
87
MEETING ROOMS
F & G
Diagram 19
Chart 5
Meeting
Room
Gross
Sq. Ft.
Approx.
Room
Size
Theatre
Classroom
Banquet
Ceiling
Height
Wall Covering
Daily
Rate
F
2,338
37’ x
63’
156
78
94
12’6”
White and green paint, cinder
block, air wall
$275
G
1,506
37’ x
42’
104
52
63
12’6”
White and green paint, cinder
block, air wall
$250
F&G
3,844
37’ x
105’
260
130
157
12’6”
White and green paint, cinder
block, air wall
$525
88
MEETING ROOMS
H, I, & J
Diagram 20
Chart 6
Meeting
Room
Gross
Sq. Ft.
Approx.
Room
Size
Theatre
Classroom
Banquet
Ceiling
Height
Wall Covering
Daily
Rate
H
1,060
21’ x
54’
76
39
46
12’6”
White and green paint, cinder
block, air wall
$200
I
1,830
41’ x
45’
123
62
74
12’6”
White and green paint, cinder
block, air wall
$250
J
1,830
41’ x
45’
123
62
74
12’6”
White and green paint, cinder
block, air wall
$250
I&J
3,660
41’ x
90’
246
124
148
12’6”
White and green paint, cinder
block, air wall
$500
89
MEETING ROOMS
K & L
Diagram 21
Chart 7
Meeting
Room
Gross
Sq. Ft.
Approx.
Room
Size
Theatre
Classroom
Banquet
Ceiling
Height
Wall Covering
Daily
Rate
K
3,059
37’ x
83’
205
103
123
12’6”
White and green paint, cinder
block, air wall
$375
L
3,059
37’ x
83’
205
103
123
12’6”
White and green paint, cinder
block, air wall
$375
K&L
6,118
37’ x
166’
410
206
246
12’6”
White and green paint, cinder
block, air wall
$750
90
MEETING ROOM M
Diagram 22
Chart 8
Meeting
Room
Gross
Sq. Ft.
Approx.
Room
Size
Theatre
Classroom
Banquet
Ceiling
Height
Wall Covering
Daily
Rate
M
1,149
37’ x
32’
79
40
48
12’6”
White and purple paint, cinder
block
$200
91
MEETING ROOMS
N, O, & P
Diagram 23
Chart 9
LOCKER
Meeting
Room
Gross
Sq. Ft.
Approx.
Room
Size
Theatre
Classroom
Banquet
Ceiling
Height
Wall Covering
Daily
Rate
N
2,159
41’ x
54’
148
74
89
12’6”
White and green paint, cinder
block, air wall
$275
O
1,826
41’ x
45’
123
62
74
12’6”
White and green paint, cinder
block, air wall
$250
P
1,826
41’ x
45’
123
62
74
12’6”
White and green paint, cinder
block, air wall
$250
N/O/P
5,811
41’ x
144’
394
198
237
12’6”
White and green paint, cinder
block, air wall
$775
92
ROOMS
A & B
Diagram 24
Locker Room Information
Square Footage:
o 19’-10” x x107’-5”
59 Player Lockers
12 Coaches Lockers
o 10’-0” x 14’ – 0”
1 Head Coach Locker
Storage Room
o 18’-7” x 15’-10”
Wireless Internet
2 Restrooms
Dimmer switches adjust lighting
requirements
The white walls in each meeting
room can be used for projection
purpose.
Other services available at the
client’s expense are internet
access by Ethernet, cable modem
or wireless, screens, microphones,
pipe and drape, and other
necessary equipment. Meeting
room and equipment fees are
subject to change without
notification.
93
LOCKER ROOMS
C & D
Diagram 25
Locker Room Information
Square Footage:
o 19’-10” x x103’-10”
61 Player Lockers
12 Coaches Lockers
o 10’-0” x 14’ – 0”
1 Head Coach Locker
Storage Room
o 18’-7” x 15’-10”
Wireless Internet
2 Restrooms
Dimmer switches adjust lighting
requirements
The white walls in each meeting
room can be used for projection
purpose.
Other services available at the
client’s expense are internet
access by Ethernet, cable modem
or wireless, screens, microphones,
pipe and drape, and other
necessary equipment. Meeting
room and equipment fees are
subject to change without
notification.
94
LOCKER ROOMS
95
Hall of Fame Club
Diagram 26
Capacity
o 650 persons when the room
contains no tables, chairs,
or other furnishings
o Banquet capacity for 300
persons maximum
o Cocktail round capacity for
500 persons maximum
96
TOP OF THE DOME
Diagram 27
Top of the Dome Information
Capacity
o 450 persons when the room contains no tables, chairs, or other
furnishings
o Banquet capacity for 200 persons maximum
o Cocktail round capacity for 350 persons maximum
97
SOUTH CLUB EYEBROW
Diagram 28
South Club Eyebrow Information
Capacity 300 persons when the
room contains no tables, chairs,
or other furnishings
o Banquet capacity for 240
persons maximum with
room for buffet lines and
bar locations
o Classroom set up for 120
persons with 30 8’x30”
tables. The number of
o tables and seats can be
increased, but with
negative effects to sight
lines
Career Fair set up for 30 booth
spaces with 8’ x 30” tables
98
SOUTH UPPER
EYEBROW
Diagram 29
The South Upper Eyebrow
space is very similar to the
South Club Eyebrow.
Capacity:
Capacity 300 persons when
the room contains no tables,
chairs, or other furnishings
o Banquet capacity
for 240 persons
maximum with room
for buffet lines and
bar locations
o Classroom set up for
120 persons with 30
8’x30” tables. The
number of
o tables and seats can
be increased, but
with negative effects
to sight lines
Career Fair set up for 30 booth
spaces with 8’ x 30”
o Classroom set up for
99
PRESS BOX
Diagram 30
Press Box Information:
Seating for 150 persons
Located on the East 50-yeard line
Mezzanine level
An additional room measuring
16’x41’ is also available
Four (4) Auxiliary Press areas
can be created throughout the
Mezzanine level, each seating
approximately 30 persons.
100
PRESS BOX
101
COACHES/BROADCAST
BOOTHS
Diagram 31
Coaches/Broadcast Booths
Information:
9 total booths available (A-I)
Located directly above the
Press Box on the East 50-
yard line Club level
Inner stairwell to Press Box
for easy access
102
DEX
L
G
A
INDEX
103
INDEX
ADA Compliance 7, 14
ADA Parking 59
Advertising 40
Alcoholic Beverages 14
Animals 14
Audio/Visual 44-51
Automobiles 14
ATMs 15, 16
Balloons 17
Boneyards 17
Cameras 17
Catering 13
Certificates 17
Client Guidelines 11
Coaches/Broadcast Booths 97
Concessions 13
Confetti and Glitter 17
Credentials/Identification Badges 17
Damages 17
Deliveries 18
Distributing Flyers 18
Electronic Cigarettes 18
Elevators 18
Escalators 18
Events Control 18
Event Planning Timeline 63
Exclusive Services 13
Facility Equipment Rentals 65
Fire Marshall 19, 31
Fire Hydrant Meter Application 54
Fire Regulations 34-37
Floor Capacities 19
Floor Plans 71
Food and Beverage 19
Gratuities 19
Home Team Locker Room 19, 20
Licenses 17
Loading Dock 20, 23, 59
Locker Rooms 88-90
Logos 40
Lost and Found 24
House Sound 45
HVAC 54
Illusions Theatre 7, 21
Internet 45
Mandatory Services 12
Media/Marketing 39
Medical 12, 13
Meet the Team 18
Meeting Rooms 24, 79-87
Mission Statement 5
North Plaza 55-57
Outdoor Marque 40
Parking 29-33
Permits 17
Police Officers 24
Posters 24
Press Box 95, 96
Press Release 40
Prohibited Items 7
Public Safety 26
Pyrotechnics 24
Recycling 8, 24
Rigging 25
Room Capacities 72
Seating Capacities 72
Security 25
Service Contractor Guidelines 25
Signage 24
Hall of Fame Club 7, 91
Smoking 6, 58
Social Media 40
Stagehands 25
Stickers 25
Suites 7, 25, 76
Tailgating 58
Tape 25
Taxes 17
Telecommunications 44-51
Telephone 50, 69
Ticketing 24, 41
Top of the Dome 7, 91
Vision Statement 5
104
The City of San Antonio Alamodome
100 Montana Street
San Antonio, TX 78203
Phone: (210) 207-3663
Fax: (210) 704-3646
www.alamodome.com
