A30
A30
A315
A315
A4
A4
A4
A4
A3113
A3044
A3044
A3044
A408
A437
A312
M4
M4
M4
M25
M25
J14
J15
J4b
J4a
J3
J4
H
O
L L
O
W
AY
L A
N
E
H
A
T
C
H
L
A N
E
S
I
P
S
O
N
R
O
A
D
B A T H
R
O A
D
B
A T
H
R O
A
D
S T A I N E
S
R
O
A
D
G
R
E AT S O U T H W E S T R O A D
T
H
E
P
A
R
K
W
A
Y
F
A
G G
’
S
R
D
T
H
E
C
A
U
S
E
W
A
Y
T U N N E L
T2 & T3
Business
T5
Long Stay
T5
Business
T5
Short Stay
T5
Pod Parking
T4
Short Stay
T2
Short Stay
T1a
Short Stay
T3
Short Stay
T4
Long Stay
& Business
Terminal 4
Underground
Heathrow Express
Heathrow Connect
Buses & coaches
Terminal 5
Underground
Heathrow Express
Heathrow Connect
Buses & coaches
Terminal 2
Central
Bus Station
Underground
Heathrow Express
Heathrow Connect
Buses & coaches
Terminal 3
T2 & T3
Long stay
Heathrow Airport
London
Slough
Reading
The West
N
0km
0mi 1mi
0.5mi
0.5km 1.5km
1km
Hertz
Enterprise
Europcar
National
Alamo
Dollar
Thrifty
Avis
Budget
Avis
Budget
Sixt
Version 45 Heathrow ©2018 LHR Airports Limited. Published February 2018.
Contents
Heathrow Airport overview 1
Check-in 2
Departures
Level 3 (Check-in level) 3
Level 2 (Gates A1–A23) 4
Terminal 5B (Gates B32–B48) 5
Terminal 5C (Gates C52–C66) 6
Arrivals
Arrivals 7
Onward travel 8
Heathrow Airport
Overview
7
65
14
12 13
11
10
9
8
181716
15
194
3
2
1
20
Zone HZone GZone FZone D
Zone E
Zone CZone B
Zone A
Zone J
VAT
refunds
Oversize
baggage
Oversize
baggage
Security Security
Special assistance
Fast Track
Fast Track
Entrance Entrance
Entrance
Entrance
Entrance
Departures
Departures
Version 45 Heathrow ©2018 LHR Airports Limited. Published February 2018.
Services
British Airways 3
Sky Flyers Solo
Bureau de change
Travelex 7, 10, 15
VAT refunds 13
managed by Travelex
Check-in
Cash machine
Commercial exports 11
Escalator
Internet facility
Lift
Multi-faith 2
prayer room
Oversize baggage 4, 19
Pharmacy 5
Postbox
Repack area
Special Assistance 20
Telephone
Toilets
Accessible toilet All
Baby care All
VAT refunds 14
managed by Travelex
Food and drink
Cafés
Caffè Nero 1
Bars and restaurants
Carluccio’s 8
Coming Soon 14
Shopping
Boots 5
Excess Baggage Company 6, 12
Rolling Luggage 16
T5 Fine Art Gallery 17
WHSmith 9, 18
Free Wi-Fi is available throughout the terminal.
Contents
Heathrow Airport overview 1
Check-in 2
Departures
Level 3 (Check-in level) 3
Level 2 (Gates A1–A23) 4
Terminal 5B (Gates B32–B48) 5
Terminal 5C (Gates C52–C66) 6
Arrivals
Arrivals 7
Onward travel 8
Terminal 5
Check-in
Level 3
13
12
14
654
3
1
2
16
18
97
8
15
10
11
17
SecuritySecurity
Entrance
from Check-in
Entrance
from Check-in
Gates A1–A23 10 mins
Gates B32–B48 15 mins
Transit to
Gates C52–C66 20 mins
Gates A1–A23 10 mins
Gates B32–B48 15 mins
Transit to
Gates C52–C66 20 mins
Down to
19 British Airways
Galleries Lounge
South
Fast Track
Version 45 Heathrow ©2018 LHR Airports Limited. Published February 2018.
Services
Airline lounges
British Airways 15
Concorde Room
British Airways 3
Galleries Lounge North
British Airways 19
Galleries Lounge South
Bureau de change
Travelex 2, 8, 11
VAT refunds 8, 11
managed by Travelex
Pharmacy 12
Cash machine
Customs
Commercial
exports
Commercial exports 19
Escalator
Information
Lift
Postbox
Stairs
Toilets
Accessible toilet All
Baby care All
VAT refunds 8, 11
managed by Travelex
Food and drink
Cafés
Giraffe 6
Bars and restaurants
Gordon Ramsay Plane Food 14
Huxley’s 1
Wagamama 16
Shopping
Accessorize 7
Boots 13
Collection 18
Dixons Travel 10
Glorious Britain 4
Hamleys 5
Harrods 17
The Harry Potter Shop 12
WHSmith 9
Free Wi-Fi is available throughout the terminal.
Contents
Heathrow Airport overview 1
Check-in 2
Departures
Level 3 (Check-in level) 3
Level 2 (Gates A1–A23) 4
Terminal 5B (Gates B32–B48) 5
Terminal 5C (Gates C52–C66) 6
Arrivals
Arrivals 7
Onward travel 8
Terminal 5
Departures
Level 3 (Check-in level)
Map
33
20 2116 17 18 19
22
23
24
25
28
26
29
30
31
32
27
11
12
10
13
14
9
6
8
7
15
5
2
4
3
52
54
46
47
41 40
51
48
36
35
37
38
39
53
55
58 57
56
44
42
49
43
1
45
A8 A9
A10
A11 A12 A15
A16 / A17A13 / A14
Gates A1–A7
10 minutes walk
Pret A Manger
Play area
Plaza Premium
lounge at Gate A7
Gates A18–A23
10 minutes walk
Up to
34 British Airways
Galleries Lounge South
Gates B32–B48 15 mins
Transit to
Gates C52–C66 20 mins
Up to
50 British Airways
Galleries Lounge North
Version 45 Heathrow ©2018 LHR Airports Limited. Published February 2018.
Contents
Heathrow Airport overview 1
Check-in 2
Departures
Level 3 (Check-in level) 3
Level 2 (Gates A1–A23) 4
Terminal 5B (Gates B32–B48) 5
Terminal 5C (Gates C52–C66) 6
Arrivals
Arrivals 7
Onward travel 8
Food and drink
Cafés
Pret A Manger 45
Starbucks 43
Bars and restaurants
Caviar House & Prunier
38
Coming Soon 1
Fortnum & Mason Champagne Bar 33
Itsu 35
Pilots Bar & Kitchen
27
Ted Baker 9
The Bookshop by WHSmith 54
Thomas Pink 4
Tiffany & Co. 20
Watches of Switzerland 16
WHSmith 26, 52
World Duty Free 15, 41, 46
World Of Whiskies 14
Shopping
Boots 2
Bottega Veneta 31
Burberry 23
Cartier 21
Cath Kidston 6
Chanel 40
Coming Soon 22
Dior 17
Dixons Travel 12
Duty Free Cigarettes 13
Fortnum & Mason 29
Hermès 19
Kate Spade 48
Kurt Geiger 10
Louis Vuitton 32
Montblanc 5
Mulberry 8
Paul Smith
25
Prada 18
Reiss 11
Rolex
24
Rolling Luggage 3
Shoe Shine Company 28, 51
Smythson 30
Sunglass Hut 7
Services
Airline lounges
British Airways 50
Galleries Lounge North
British Airways 34
Galleries Lounge South
Plaza Premium Lounge
at Gate A7
British Airways
37, 44
customer services
Personal Shopper
Lounge
47
Bureau de change
Travelex 35, 42, 49
VAT refunds 38
managed by Travelex
Escalator
Information
Internet facility
Lift
Multi-faith 53
prayer room
Play area
next to Gate A7
Priority seating
Quiet zone 39
Seating
Stairs
Telephone
Toilets 55, 56, 57, 58
Accessible toilet All
Baby care All
Drinking 55, 56, 57
fountain
Free Wi-Fi is available throughout the terminal.
Terminal 5
Departures
Level 2 (Gates A1–A23)
12
11
3
10
4
5
2
1
9
6
7
8
13
16
15
B48 / B47
B32 / B33
B34 B35
B46 B45
B36
B37
B44
B43
B42
B39
B38
Up to
14 British Airways
Galleries lounge
Services
Airline lounges
British Airways 14
Galleries lounge
British Airways 15
customer services
Bureau de change
Travelex 3, 10
VAT refunds 10
managed by Travelex
Escalator
Information
Internet facility
Lift
Multi-faith 1
prayer room
Pharmacy 12
Seating
Special Assistance
16
Stairs
Telephone
Toilets
Accessible toilet All
Baby care All
Drinking All
fountain
VAT refunds 10
managed by Travelex
Food and drink
Cafés
Starbucks 2
Bars and restaurants
Wetherspoon Express 13
Shopping
Be Relax 4
Boots
12
Dixons Travel 9
Harrods 5
Rolling Luggage 7
Sunglass Hut 11
WHSmith 6
World Duty Free 8
Free Wi-Fi is available throughout the terminal.
Terminal 5
Departures
Terminal 5B (Gates B32–B48)
Contents
Heathrow Airport overview 1
Check-in 2
Departures
Level 3 (Check-in level) 3
Level 2 (Gates A1–A23) 4
Terminal 5B (Gates B32–B48) 5
Terminal 5C (Gates C52–C66) 6
Arrivals
Arrivals 7
Onward travel 8
Version 45 Heathrow ©2018 LHR Airports Limited. Published February 2018.
1
76
432
5
C61 C62 C63
C64 C65
C66
C52C57 C56 C54 C53C55
Special assistance
Map
Services
British Airways 6
customer services
Cash machine
Escalator
Information
Internet facility
Lift
Multi-faith 7
prayer room
Pharmacy 2
Seating
Special assistance 5
Telephone
Toilets
Accessible toilet All
Baby care All
Drinking All
fountain
Food and drink
Starbucks 1
Shopping
Boots
2
WHSmith 3
World Duty Free 4
Free Wi-Fi is available throughout the terminal.
Contents
Heathrow Airport overview 1
Check-in 2
Departures
Level 3 (Check-in level) 3
Level 2 (Gates A1–A23) 4
Terminal 5B (Gates B32–B48) 5
Terminal 5C (Gates C52–C66) 6
Arrivals
Arrivals 7
Onward travel 8
Version 45 Heathrow ©2018 LHR Airports Limited. Published February 2018.
Terminal 5
Departures
Terminal 5C (Gates C52–C66)
31
33
32
30
29
28
14
13
17
15 16
12
11
9876
4 53
2
1
26
23
22
24
25
21
27
18
20
1
2 3 4 5 6 7 8 9 10
11
Entrance
Public area
Passenger area
Entrance Entrance Entrance
Entrance
Entrance
19
British Airways
arrival lounge
From UK and Ireland
Arrivals
From
International Arrivals
Up to
Special assistance
Food and drink
Ca è Nero 18
20
Gira
e 26
M&S Simply Food 2
Shopping
Hair Express Bar
8
Boots
Sim Local
5
Excess Baggage Company 1
Voyager Entertainment 3, 17
We Know London 11
WHSmith 5
World Duty Free 13, 14
10
Services
Airline lounge
British Airways 19
arrival lounge
Airport information 6
Baggage 28, 31
enquiries
Baggage reclaim
Bureau de change
Travelex 12, 15, 29, 30
Car rentals desk 9
Cash machine
Escalator
Help point
Internet facility
Lift
Lost property 27
Meeting point
Seating
Special assistance 7
Stairs
Telephone
Ticket sales
Heathrow 21, 25
Express
National Express 16
Underground 22–24
Toilets
Accessible toilet All
Baby care All
Drinking 32, 33
fountain
Free Wi-Fi is available throughout the terminal.
Version 45 Heathrow ©2018 LHR Airports Limited. Published February 2018.
Contents
Heathrow Airport overview 1
Check-in 2
Departures
Level 3 (Check-in level) 3
Level 2 (Gates A1–A23) 4
Terminal 5B (Gates B32–B48) 5
Terminal 5C (Gates C52–C66) 6
Arrivals
Arrivals 7
Onward travel 8
Terminal 5
Arrivals
10
15
13 14
12
1110
9876
4 53
2
1
16
18
24
21
20
22
23
19
26
25
10–12 13–15
22–27 19–21 17–18
16a–b4–91–3
28–31
Down to
Heathrow Express
Connect trains
for Terminal 4 change
at Heathrow Central
Public area
Passenger area
From UK and Ireland
Arrivals
From
International
Arrivals
Up to
17 British Airways
arrival lounge
Down to
Underground
Entrance
Special assistance
Entrance
Entrance Entrance
Food and drink
Caffè Nero 16
Costa Coffee 18
Giraffe
24
M&S Simply Food 2
Bus and coach stop allocation
Group travel
16
16a
16b
Hotel Hoppa, Hotel by bus,
26–27
T4 Hilton Hotel
Express coach – National Express
11–15
National Express Coach / Railair
9
Oxford the Airline
10
Transport for London (TfL) – drop / stand
1–8
Staff bus N1 / N5
24
Staff bus N2
25
BA and BA crew coaches
21
Business parking, Long stay
22
Car rental (off airport)
28
Dollar, Thrifty, Sixt
Car rental (on airport)
19
Avis, Budget, Europcar, National,
Alamo, Enterprise, Hertz
Car parking (off airport)
29
Click Park, Purple Parking,
Purple Parking Business, Reeds
Shopping
Boots 5
Excess Baggage Company 1
Hair Express Bar 8
Sim Local 10
Voyager Entertainment 3, 15
We Know London 11
WHSmith 4
Services
Airline lounge
British Airways 17
arrival lounge
Airport information 5
Bureau de change
Travelex 12, 13
Bus Stop
Car rentals desk 8
Cash machine
Escalator
Help point
Internet facility
Lift
Lost property 25
Meeting point
Seating
Smoking area
Special assistance 6
Stairs
Taxi rank 26
Telephone
Ticket sales
Heathrow 19
Express
National Express 14
Underground 20–23
Toilets
Accessible toilet All
Baby care All
Free Wi-Fi is available throughout the terminal.
Version 45 Heathrow ©2018 LHR Airports Limited. Published February 2018.
Contents
Heathrow Airport overview 1
Check-in 2
Departures
Level 3 (Check-in level) 3
Level 2 (Gates A1–A23) 4
Terminal 5B (Gates B32–B48) 5
Terminal 5C (Gates C52–C66) 6
Arrivals
Arrivals 7
Onward travel 8
Terminal 5
Arrivals (Onward travel)
Ground floor
