FAQs for online adult passport renewal application service
What do I need to renew my Jamaican Passport Online?
You will require the following:
✓ A working computer with internet access.
✓ A Web Browser. (Internet Explorer between versions 9 and 11, Chrome version 54.0.2840.99)
✓ Your current passport
✓ A digital passport-sized photograph stored on computer
✓ A valid Master or Visa card for payment
✓ A VALID and WORKING EMAIL ADDRESS to receive system-generated messages.
✓ A Portable Data Format (PDF) reader
Will I require my Birth Certificate to apply Online?
You will require information from one of the documents listed below to complete your online renewal
application. Please ensure that you have the document that applies to you before you start your
application.
✓ Jamaican Birth Certificate - (for persons born in Jamaica)
✓ Jamaican Adoption Certificate - (for persons adopted in Jamaica)
✓ Jamaican Citizenship Certificate - (for persons who acquire citizenship other than
by birth or adoption).
I do not have an email address, what should I do?
A valid and working email address is very important when renewing your Jamaican passport online. If
you do not have an email address, you may subscribe to any free email service like Yahoo! or Gmail for
an email account. Please ensure that you activate your email account prior to using the Online Passport
System. PICA will use your email address to send you pertinent information regarding your application.
It may also be used to communicate with you on the status of your application and to seek further
clarification where necessary about your application.
How can I check if my photograph is acceptable?
We recommend that you use a professional photographer to take your picture. He or she should save
your photograph on a USB drive or send to you via email. You will need to then save the photograph in
JPEG format to your computer. After which you may visit our online application home page and use our
photo checker to test if your picture is acceptable. It may be wise to have the photographer test the
picture using our Photo tool tester before you leave the studio.
Can I apply online if I reported my passport lost?
Unfortunately, if you have lost your passport you will not be able to apply online. Instead, you will need
to visit one of our offices or the nearest Jamaican Embassy, Consulate or High Commission to submit
your application. You may visit our main website, www.pica.gov.jm to obtain the application form.
My children are all below the age of 18; can I renew their passports online?
Sorry, at this time only the persons renewing a previously issued adult passport can apply online. You
will need to visit one of our offices or the nearest Jamaican Embassy, Consulate or High Commission to
submit your application. You may obtain the application form on our main website www.pica.gov.jm.
Can I apply for a Diplomatic or Official passport online?
Diplomatic and Official passports are given to Government Officials or Jamaican citizens who represent
Jamaica in a Diplomatic or Official capacity. Applications for these passports must be submitted to the
office of the Permanent Secretary for the Ministry of National Security, with a request letter indicating
your Diplomatic or Official designation. At this time, you will not be able to apply for a diplomatic or
official passport via our online application portal.
I received my current passport in October 2001 and it has now expired, can I renew it online?
Yes, you may renew your passport online if you were an adult when you received your passport.
Jamaica began issuing Machine Readable passports in September 2001. All persons who received an
adult passport as from September 2001 can renew their passport online, providing the passport has
expired or will expire in less than 1 year.
I have a handwritten blue passport which I received before September 2001. Can I renew this
passport online?
Unfortunately, you will not be able to renew your passport online. Only Adult Jamaican passports
issued after September 2001 can be renewed online. You should visit a PICA Office or Jamaican
Overseas Consulate/Embassy/Mission to renew your Handwritten Manual Blue passport. You may
obtain the application form and requirements from our main website, www.pica.gov.jm.
My passport will expire in the next two (2) years can I renew it online?
Sorry, you will not be able to renew your passport online. PICA will only allow renewals of passports
that are expired or will expire in one year. If you have a special need that requires a passport with a
validity of more than 1 year you may visit one of our offices or contact our customer care centre (876-
754-PICA) to speak to a customer service agent.
Will I be required to pay online for my application, and what is the cost?
Yes, you will be required to pay using a Visa or Master Card (debit and credit). This is the only method of
payment that is currently available. The fees will vary based on your country of residence. You may
check the fee for your location by using our Cost Checker on the home page.
What should I do if I am not able to pay for my online application?
If you are not able to complete payment for your online application, you should print your application
and visit a PICA office in Jamaica or the nearest Jamaican overseas Consulate/Mission/Embassy to
complete the application process. Please note that the various Jamaican
Consulates/Missions/Embassies may apply a Consular fee for the processing of your application. This
fee is in addition to the passport fee. You may check passport fees by using the online application Cost
Checker.
What documents will I need to take in to your office if I did not complete the payment of my online
application?
Once you are exiting your online application without completing payment, you should send a copy of
the application to your email. You can then print the application on letter size (A4) paper. Please
ensure that you print all the attachments from your email. Once you have the printed application, you
will be required to present it along with the following on your arrival at our offices:
- your current passport
- two (2) professionally-produced passport size photographs
- The application processing fees and any applicable consular fees (overseas applicants).
I started my online application but I could not complete the application and was not able to send it to
my email for printing. What should I do?
If you started your application in the last five (5) business days, you may resume your application at any
time by using the resume button on the online application home page. If, however, you started your
application more than five days ago you will need to contact our customer care centre at (876-754-PICA)
for assistance with your application.
How will I get my new passport if I submit my application Online?
You will be able to collect your passport in Jamaica at a PICA office or you can opt to have your passport
delivered to your address. During the online application process, you will be asked to indicate the
preferred option.
How soon will I get my passport if I apply online?
Our fastest online service is three (3) business days. This service is an expedited service and is only
available if you wish to pick up your passport at a PICA office in Jamaica.
What is the quickest service if I am overseas and renewing my passport online?
If you are applying from overseas, your passport will be delivered to the mailing address provided at the
time of your application via a secured courier service. The standard delivery time is 20 business days
after payment, however PICA is committed to ensuring that your passport is delivered in the shortest
possible time; and as such, sometimes delivery may be in less than 20 business days. You may monitor
at any time, the status of your application by using the Status Checker on the online application Home
Page.
If I am in Jamaica and I apply online for my passport, can I opt to have my passport delivered by
courier?
Yes, during the online application process you will be asked to indicate if you wish to have your passport
delivered to the mailing address provided at the time of your application. If your Mailing address is in
Jamaica, your passport will be delivered within seven (7) business days.
Will I be charged a delivery fee, if apply online and opt to have my passport delivered?
Yes, you will be charged a delivery fee based on the location of your mailing address. You may check
the delivery fee relevant to your location by using the Cost Checker on the online application Home
Page.
I wish to apply online for regular service and to pick up my passport at a PICA office in Jamaica. How
soon after applying should I pick-up?
If you apply to renew your passport online using regular service, the pick-up times will vary based on the
PICA office selected. Please note that you can only pick-up at the PICA office selected at the time of
completing your online application. The pick-up times for the various locations are as follows:
PICA Office
Days for pick-up
Kingston Head Office (25C Constant Spring Road)
Seven (7) business days
Montego Bay (Overton Plaza)
Fourteen (14) business days
Mandeville (RGD Office)
Fourteen (14) business days
Portmore (Tax Office)
Eleven (11) business days
May Pen (Tax Office)
Fourteen (14) business days
ST Ann’s Bay (Post Office)
Fourteen (14) business Days
What documents will I need to pick-up my passport?
You should print your payment receipt or application and take it along with your current passport. Your
payment receipt and application would have been emailed to the email address provided at the time of
your application.
What will happen if I did not receive an email notification during my passport application process?
You may not receive an email notification for various reasons. Some of these reasons are:
✓ Depending on your email provider and configuration settings, the system-generated email may
be incorrectly tagged as spam and delivered to your JUNK/SPAM folder. Check your spam folder
for emails if no message appears in your Inbox and after a considerable amount of time upon
completing your online application process.
✓ You may have entered a wrong or invalid email address when completing your online
application process. An email address may be wrong or invalid if one or more characters was
entered incorrectly when compared to the initial characters used to create the email.
✓ If you are using a corporate email address, your email server may be down or non-functional
which may result in you not receiving an email notification.
If you select the logout and email option during your application and you did not receive an email you
may resume your application and resend your application to your email by using the resume option on
the online application home page. If you still fail to receive the email notification or if you completed
payment online and did not receive an email notification, please contact our customer contact centre
at (876)754-PICA.
How can I cancel my application and get a refund?
Your online application is non-refundable except for special circumstances stipulated in our refund
policy. You may view our refund policy and contact our customer care centre at (876)754-PICA for
further assistance.
