AMAZON CONFIDENTIAL
Amazon Business
Buyer Training
Kiara Conde
12/11
AMAZON CONFIDENTIAL
Table of Contents
• Organization’s Goals
• Joining the Amazon Business Account
• Shopping on Amazon Business
• Business Account Navigation
• Account Configuration
• Checkout
• Business Order Info
• Approvals
• Guided Buying
• Amazon Business Analytics
• Your Orders
• Business Customer Support
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Join the Amazon Business Account
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Inviting Users to Amazon Business
How do Invitations Work?
• When your Administrator adds you to the
business account, an invitation to join is
immediately emailed.
• Invitations are tied to your business email
address. You cannot change the email
address used to invite you to the account.
• You must take action after being invited to
an account in order to become an active
user.
• Account invitations are valid for 90 days
from send date. After 90 days, they will
expire and need to be resent
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New to Amazon
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Existing Account with Work Email
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Existing Business Account with Work Email
admin@workemail.com
• When user clicks on "Get Started",
he/she is taken to a page to download
order history and start the process of
moving.
• With one-click, the account is
automatically de-registered and user
is automatically added to the official
account
• Same user credentials work, no
password reset needed!
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Shopping on Amazon Business
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Amazon Business Benefits
Business Pricing & Quantity Discounts
• Business pricing and quantity discounts are only available to registered business account
customers on Amazon. Click to learn more.
Business Prime Shipping
• Once Business Prime Shipping has been purchased, it provides Free Two-Day Shipping
on eligible items for all users in the business account. There are multiple pricing tiers to
meet the needs of businesses of all sizes. Click to learn more.
Buying Policies
• Customize Amazon Business to your organization’s buying standards and procedures.
Features include approval workflows, negotiated pricing, and preferred suppliers and
preferred products.
Business-Only Selection
• Business-only selection refers to items and offers that are only available for purchase by
Amazon Business customers.
Amazon Business Analytics
• Use Amazon Business Analytics to view data about your orders, create and filter reports
based on your business needs, and view both charts and tables. Click to learn more.
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Search Optimization
Optimizing search functions in Amazon Business allows you to find the best products to meet your
needs and compare prices to find the best value
1. Maximize Savings! Search All Departments &
try using generic descriptors instead of
brand names
2. Consider refining search results with filters
available of left side of your screen, such as
Prime or Business Seller
3. Sort results by options listed on the top left of
your screen, such as Price: Low to High
4. In many cases, you can also Select Quantity
Discounts to review quantity discounts and
purchasing options
5. To compare offers, scroll down & select Used
& new to pull up the Offer Listing page
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Take Advantage of Amazon Prime Shipping Benefits
• An easy way to ensure that your products arrive on time
and as expected, is to order products fulfilled directly from
Amazon. All products clearly mark who the seller is on the
product detail page.
Prime Eligibility – Fulfilled by Amazon
• Prime eligible items are fulfilled by Amazon. We
recommend searching for prime eligible items.
What’s not Included?
• Business Prime Shipping does not include additional
Prime benefits such as Amazon Fresh, Pantry, Video, or
Music.
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Reorder & Shopping Lists
How do lists work on Amazon Business?
• Lists make it easy to keep track of the
things you need and are easy to share
with others. Any User on Amazon
Business can create a shopping list
• Choose between multiple list types
depending on if you want the items to
remain on a list after they are ordered
• To share your list, create a
public list and use the URL to
email it directly to your desired
audience
• When a list is shared with you,
you can save it to your own
account or make a copy to edit
yourself
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Business Account Navigation
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Business Account Navigation
Page
Functionality
Your Account Standard Amazon account information
Approve Orders If workflow approvals are enabled, approvers can view and take action on pending orders
Your Orders View and track your orders. Administrations can view orders others have placed on behalf of the organization
Manage Suppliers Easily find suppliers on Amazon Business and add them to your list of Saved Suppliers. Learn more.
Business Analytics Create and filter custom reports based on your business needs to view your organization’s orders
Recurring Deliveries Have essential items delivered automatically, based on a schedule you choose. Learn More.
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Account Configuration
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Checkout – Individual Payment Methods
When checking out on Amazon Business, be sure to enter the appropriate payment and shipping
details. This information can be entered in Your Account or during the checkout process
• Each time you add a new address, be sure to
indicate if weekend deliveries can be
accepted at that location. If in doubt, we
recommend opting for week day deliveries
only.
• Be sure to indicate if an access code is
required to deliver to a specific address.
• Previously used ship to addresses will
automatically be saved and made available
during future checkouts.
• Ship to addresses can be audited by your
account administrator at any time. Please be
sure to comply with all purchasing rules and
policies
• Purchase cards are the recommended form
of payment for the Amazon Business
account.
• The Amazon Business account is intended
for business purchases only. No purchases
should be made on a personal credit card.
• If you have access and permission to use
multiple different cards, multiple cards can be
stored in your account information.
• Payment instruments are visible to your
account administrator and can be audited.
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Updating Your Address Preferences
(Individual Addresses):
Your Account > Your Addresses > Edit Delivery Instructions
Click into Your
Account
1
Click into Your Addresses
2
Click ‘Add delivery instructions’
3
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Updating Your Address Preferences
Enter weekend delivery preferences
Select preferred package drop-off location
Enter Building access instructions (if applicable) Enter any additional instructions (free text field)
4
7
6
5
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Approval Workflow
Some orders or all orders placed on the account may be subject to approval before being fulfilled
How do I order with Approvals configured?
• Depending on your role, some or all of your orders may require
approval.
• There are no additional steps to take to submit your order for
approval. Check out as you normally would and you will see the
option at checkout.
• Your order will not be processed until it is approved by the
appropriate approver. Keep this in mind for shipping timelines.
• You will be notified over email once your order is submitted and
then again once your order has been approved and processed.
Just as with a normal order on Amazon, you will also receive
relevant shipping updates.
• If your order is not approved within 7 days, the order will
automatically be canceled; however, the items in your order will
not be deleted. If your order is canceled, you will need to submit
the order again for approval.
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Company Restricted
Your Account Administrator has restricted categories for purchase within Amazon Business based on
your organization’s buying policies
• Restricted products will be clearly marked
throughout the buying process
• Purchases with Restricted items may require
additional approval
• Administrators have direct visibility into any
restricted purchases via Business Analytics
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Company Blocked
Your Administrator has blocked product categories that are prohibited based on your organization’s
buying policies. The “Add to Cart” option will appear greyed out for any product categories that are
blocked.
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Preferred Products
Your Account Administrator may mark specific products as preferred to ensure you can easily find
them. This messaging is visible throughout the shopping experience, search results, and on product
detail pages.
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Amazon Business Discounts
There are a variety of discounts available on Amazon Business that your organization can take
advantage of to unlock savings.
Business Pricing
• Business pricing is cheaper pricing available only for registered
Amazon Business customers. No action is needed to turn on
business pricing and is available on select items.
Quantity Discounts
• Quantity Discounts are volume-tiered discounts, only available for
registered Amazon Business customers. Quantity discounts appear
on the product detail page and users can review the tiered
discounts available.
Subscribe & Save
• Subscribe & Save is part of the Amazon Recurring Delivery
program. Customers can subscribe to eligible Subscribe & Save
items and get a 5% discount for their new subscriptions.
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Business Analytics
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Amazon Business Analytics
Amazon Business Analytics
provides the ability to:
• Aggregate purchases to
compare and track spend
over time
• Monitor and track 60+ data
fields including customer
info, shipment info,
payment info, and seller
info
• Customize and save report
templates to meet business
needs
• Download CSV files to
analyze your data in excel
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Reporting & Reconciliation
Use the Reconciliation Report to view data including transaction info, customer info, and order info.
Simplify the reconciliation process
by matching corporate credit card
charges to each item in a shipment.
• Match the Payment
Reference ID in the
Reconciliation Report
against your credit card
statement
• Customize report columns
and filters at the left to find
required information
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Your Orders
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Your Orders
This section of the account provides additional detail regarding the status of all orders you have placed
within the Business Account.
Take a variety of actions on your
orders such as initiating returns or
tracking the delivery of a package.
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Return an Item
Navigate to Your Orders from the dropdown
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Business Customer Support
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Common Customer Support Questions
See below for quick resolutions to frequently asked questions from your end users as well as contact
information for a variety of support resources
Contact Business Customer Support: CLICK HERE
• Provides end users the option to call, email, or live chat. Please use this method of contact for anything relating
to an order, transaction, charge, or shipment
Cancel an Individual Prime Membership:
• Your Account > Manage My Prime Membership > End Membership
• The end user must follow the steps to receive a pro-rated refund
Request a Tax Exemption Refund:
• Your Orders > Locate Order > Contact Seller > Request refund through email
• Additional tax queries can be emailed to tax-ex[email protected]
Your Customer Advisor – NAME – EMAIL@AMAZON.COM
• This person is your point of contact for anything related to the Amazon Business account structure, new
features and functionality, and questions that do not fall into the above categories
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