MARRIOTT CONFIDENTIAL AND PROPRIETARY INFORMATION
MARRIOTT CONFIDENTIAL AND PROPRIETARY INFORMATION. The contents of this material are confidential and proprietary to Marriott International, Inc. and may not be reproduced, disclosed, distributed, or used
without the express permission of an authorized representative of Marriott. Any other use is expressly prohibited.
Product Feature Related Queries
1. What are the key features of the Marriott Bonvoy® HDFC Bank Credit Card?
• Complimentary Marriott Bonvoy® Silver Elite Status
• 10 Elite Night Credits (ENCs) under the Marriott Bonvoy Program
• Earn up to 4 Free Night Awards (valued up to 15,000 Marriott Bonvoy points)
Benefit
Eligibility
1 Free Night Award
Upon paying the Joining/Annual Fee
Additional Free Night Award
On Eligible Spends of INR 6 lakhs in an anniversary year*
Additional Free Night Award
On Eligible Spends of INR 9 lakhs in an anniversary year*
Additional Free Night Award
On Eligible Spends of INR 15 lakhs in an anniversary year*
- The Free Night Award is for the primary cardmember. Supplementary cardmembers on your Account are not eligible for this benefit
- Please allow up to 8-12 weeks after paying the Joining fee or Annual Fee for your Free Night Award to be automatically deposited
into your Marriott Bonvoy Membership Account.
- To avail additional Free Night Award, you have to meet eligible spends criteria which excludes spends on fuel, wallet reload and
rental transactions
- For more details on Free Night award, kindly refer to T&C
- For more details on redeeming Free Night Awards, visit: https://help.marriott.com/s/article/Article-33946
• Earn 8 Marriott Bonvoy Points on every Rs.150 spent at hotels participating in Marriott Bonvoy
(On all retail* spends at hotels participating in Marriott Bonvoy)
• Earn 4 Marriott Bonvoy Points on every Rs.150 spent on Travel, Dining& Entertainment
(On all retail* spends in Travel, Dining and Entertainment Category)
• Earn 2 Marriott Bonvoy Point on every Rs.150 spent for all other eligible spends
(On all retail* spends)
2. What are other additional features of the Marriott Bonvoy HDFC Bank Credit Card?
• 12 complimentary Domestic Lounge access within India (both at domestic and international terminals) and 12 International Lounge access.
- Cardmember can view list of domestic and international lounges through Diners travel tools App
• Complimentary 2 golf courses access and 2 golf course lessons per quarter across the world
• To know more details of Airport Lounge access and Golf Lounge access refer T&C
MARRIOTT CONFIDENTIAL AND PROPRIETARY INFORMATION
MARRIOTT CONFIDENTIAL AND PROPRIETARY INFORMATION. The contents of this material are confidential and proprietary to Marriott International, Inc. and may not be reproduced, disclosed, distributed, or used
without the express permission of an authorized representative of Marriott. Any other use is expressly prohibited.
3. What is the reward point earning structure for Marriott Bonvoy HDFC Bank Credit Card?
• The Marriott Bonvoy Points will be calculated as per the following table:
Type of Spends
Marriott Bonvoy Point Earning
Monthly Spend Threshold
Non EMI Eligible Spends at
hotels participating in
Marriott Bonvoy:
• On the Card when
charged directly at
participating Marriott
Bonvoy properties
(excluding Homes &
Villas by Marriott
Bonvoy),
• At standalone
Marriott branded retail
establishments, and
Marriott branded online
stores that, in each case,
are wholly owned or
managed by Marriott
International, Inc. and/or
its affiliates.
8 Marriott Bonvoy Points per ₹150
Cardmembers will earn 8 Marriott
Bonvoy Points per ₹150 up to a
monthly spend threshold of INR 10
Lakh. For monthly spend above
INR 10 lakh, Cardmember will earn
2 Points per ₹150. Each month, the
threshold begins at INR 0.00.
Non EMI Eligible Spends on
Travel, Dining &
Entertainment
4 Marriott Bonvoy Points per ₹150
Cardmembers will earn 4 Marriott
Bonvoy Points per ₹150 up to a
monthly spend threshold of INR 5
Lakh. For monthly spend above
INR 5 lakh, Cardmember will earn
2 Points per ₹150. Each month, the
threshold begins at INR 0.00.
MARRIOTT CONFIDENTIAL AND PROPRIETARY INFORMATION
MARRIOTT CONFIDENTIAL AND PROPRIETARY INFORMATION. The contents of this material are confidential and proprietary to Marriott International, Inc. and may not be reproduced, disclosed, distributed, or used
without the express permission of an authorized representative of Marriott. Any other use is expressly prohibited.
Cardmembers who earn 8 Marriott
Bonvoy Points per ₹150 for spend
at participating Marriott Bonvoy
properties and Marriott-branded
retail establishments or online
stores will not earn additional 4
Marriott Bonvoy Points per ₹150
under this earning category.
Non EMI Spends on all other
Eligible Spend categories
2 Marriott Bonvoy Points per ₹150
For spends at grocery store:
Cardmembers will earn 2 Marriott
Bonvoy Points per ₹150 up to a
monthly spend threshold of INR
1.5 Lakh. After reaching the INR
1.5 Lakh threshold, the
Cardmember will not earn Points
for the remainder of the month.
Each month, the threshold begins
at INR 0.00
Exclusions:
Marriott Bonvoy Points will not be accrued for the following non-core product features categories:
• Fuel
• Smart EMI / Dial an EMI transaction
• Wallet loads / Gift or Prepaid Card load/ Voucher purchase
• Cash Advances
• Payment of Outstanding Balances
• Payment of card fees and other charges
• Government related transactions & Rental transactions
MARRIOTT CONFIDENTIAL AND PROPRIETARY INFORMATION
MARRIOTT CONFIDENTIAL AND PROPRIETARY INFORMATION. The contents of this material are confidential and proprietary to Marriott International, Inc. and may not be reproduced, disclosed, distributed, or used
without the express permission of an authorized representative of Marriott. Any other use is expressly prohibited.
For example
• Marriott Bonvoy Points earned will be computed based on transactions settled during the statement period minus any returns or
refunds during the same period.
• In case of any cancellation, the Marriott Bonvoy Points provided for the transaction will be reversed/adjusted.
4. What are the insurance benefits to Marriott Bonvoy HDFC Bank cardmember?
• Marriott Bonvoy HDFC Bank cardmember gets the following insurance benefits:
- Delay / Loss in Check in Baggage ($250)
- Loss of Travel Documents ($250)
- Flight Delay ($250)
- Air Accidental Cover (INR 10 Lakhs)
- Emergency Medical Expenses (INR 15 Lakhs)
- Credit Shield (INR 1 Lakh)
- Loss Liability Cover (INR 1 Lakh)
No
Transaction
Merchant
Amount
Marriott Bonvoy
Points
MB Points
1
1-Mar
One Night Stay at JW Marriott
15,250
8 MB Points
808
2
5-Mar
Purchase of Electronic Gadget at
Tata Brand
45,000
2 MB Points
600
4
15- Mar
Reversal of purchase at Tata
Brand
-1500
2 MB Points
-20
5
18-Mar
Normal Purchase on Grocery
Store
7500
2 MB Points
100
6
21-Mar
Dining at Restaurant
4800
4 MB Points
128
7
25-Mar
Purchase of ticket for Music
Concert
12,000
4 MB Points
320
8
25-Mar
Purchase of Fuel
5,000
0
0
Total
83,050
1936
MARRIOTT CONFIDENTIAL AND PROPRIETARY INFORMATION
MARRIOTT CONFIDENTIAL AND PROPRIETARY INFORMATION. The contents of this material are confidential and proprietary to Marriott International, Inc. and may not be reproduced, disclosed, distributed, or used
without the express permission of an authorized representative of Marriott. Any other use is expressly prohibited.
5. Will cardmember get HDFC Bank Rewards points or Marriott Bonvoy points?
• Cardmember will get Marriott Bonvoy points in the respective loyalty program. The earned points for Marriott Bonvoy will also reflect in
cardmembers account within 60 days of transaction.
6. Who is eligible for the Marriott Bonvoy HDFC bank credit card?
• In order to be eligible for card, Salaried Indian National should meet following criteria:
- Age: Min 21 years & Max 60 Years
- Gross Monthly Income> Rs 1,00,000
• In order to be eligible for card, Self Employed Indian National should meet following criteria:
- Age: Min 21 years & Max 65 Years
- Income: ITR > Rs 15 Lakhs per annum
7. What are the Fees and Charges applicable for Marriott Bonvoy HDFC Bank Credit Card
• Joining/ Annual Fee – Rs. 3,000/- + Applicable Taxes
• Interest rate applicable on Marriott Bonvoy HDFC Bank Credit Card is 3.6% per month
• For all fees and charges, please refer MITC on HDFC Bank website
• Note:
1. Cardmember will be eligible for welcome benefits only after successful payment of joining/ annual fee. Cardmembers who have not paid the
fee or received fee waiver will not be eligible for welcome benefits.
2. In case the card is not activated within 37 days after card issuance, the Bank reserves the right to cancel the card after sending a prior notice
on the email address and/or phone number and/or communication address, registered in the records of the Bank.
3. In case the card remains inactive and is not used for any transaction for a continuous period of 12 months, the Bank reserves the right to
cancel the card after sending a prior notice on the email address and/or phone number and/or communication address, registered in the
records of the Bank.
8. What benefits does a cardmember get on availing Fee Waiver/Lifetime Free card.
• Under Marriot Bonvoy HDFC Bank Credit Card Program, cardmember is not eligible for Fee waiver. In case the cardmember is issued with a
Lifetime Free Card, he would not be eligible for welcome benefits/ annual benefits which includes
- Complimentary Marriott Bonvoy Silver Elite Status
- 10 Elite Night Credits
- 1 Free Night Award (valued at up to 15,000 points) as a welcome/ annual benefit
9. How long does it take to get approval for the Marriott Bonvoy HDFC Bank Credit Card application?
• Card approval may take up to 3-5 business days. Upon approval on the application, the card will be delivered in 7 working days. Please note
that given timelines are only estimates, time may get extended if application gets rejected and also it depends on type of queries.
MARRIOTT CONFIDENTIAL AND PROPRIETARY INFORMATION
MARRIOTT CONFIDENTIAL AND PROPRIETARY INFORMATION. The contents of this material are confidential and proprietary to Marriott International, Inc. and may not be reproduced, disclosed, distributed, or used
without the express permission of an authorized representative of Marriott. Any other use is expressly prohibited.
Marriott Bonvoy Program/Benefits Related Queries
10. When will cardmember’s Marriott Bonvoy Membership Number be generated?
• Once the Marriott Bonvoy HDFC Bank Credit Card is approved, Membership Number will be generated within 10 working days. On
successful Membership Number generation, cardmember will receive communication from Marriott on their registered Email ID within
72hours.
11. What happens if cardmember already have an existing Membership Number of Marriott Bonvoy?
• If a cardmember already has an active membership with Marriott Bonvoy linked to the registered Email ID and the cardmember has
mentioned the said number in the application form (physical/ digital) then the card will be linked to the same Membership Number. All the
Marriott Bonvoy points earned will be credited in the same account.
• .
• If you do not provide a Membership Number, you may be automatically enrolled and will receive a new Membership Number. There is a 30-
day waiting period to merge accounts and your new Marriott Bonvoy Membership Number will be your primary account. To understand, the
process for merging accounts, search “Marriott Bonvoy merge accounts”. Learn how to merge your two Marriott Bonvoy accounts here:
Have Multiple Marriott Bonvoy ® Accounts? https://help.marriott.com/s/article/Article-22511
12. In order to link the Marriott Bonvoy HDFC Bank Credit Card to your Marriott Bonvoy account, is it necessary to be/become a member of the Marriott
Bonvoy program?
• On card approval, your Marriott Bonvoy HDFC Bank Credit Card will be linked to Marriott Bonvoy account. Marriott Bonvoy point earnings
are based on card transactions, therefore, Marriott Bonvoy Points will automatically be credited to your Marriott Bonvoy account.
o Existing Marriott Bonvoy members: During application journey, you will be asked to enter your Marriott Bonvoy Account Number.
o Non-Marriott Bonvoy members: During application journey, you will be automatically enrolled to the Marriott Bonvoy program.
Your Marriott Bonvoy Member Number will be delivered within 10 working days after application approval.
13. What are the key benefits of Marriott Bonvoy Silver Elite Status?
• To learn more on the key benefits please visit https://www.marriott.com/loyalty/member-benefits.mi
14. What steps can be taken if cardmember is unable to login to Marriott Bonvoy Account?
• To learn more about how to login to your Marriott Bonvoy account, please visit: https://help.marriott.com/s/article/Article-22182
MARRIOTT CONFIDENTIAL AND PROPRIETARY INFORMATION
MARRIOTT CONFIDENTIAL AND PROPRIETARY INFORMATION. The contents of this material are confidential and proprietary to Marriott International, Inc. and may not be reproduced, disclosed, distributed, or used
without the express permission of an authorized representative of Marriott. Any other use is expressly prohibited.
15. What can a cardmember do if his/ her Marriott Bonvoy Membership Number shared during application journey is different than Membership
Number linked.
• If you are an existing Marriott Bonvoy member and received a new Marriott Bonvoy number at the time of application, you can merge your
two Marriott Bonvoy accounts.
• Learn how to merge your two Marriott Bonvoy accounts here: Have Multiple Marriott Bonvoy ® Accounts?
https://help.marriott.com/s/article/Article-22511
16. How long does it take for cardmembers to receive their Marriott Bonvoy points under the Marriott Bonvoy HDFC Bank card program?
• Marriott Bonvoy Points earned during a billing cycle will be automatically transferred to your Marriott Bonvoy Member Account after the end of
each billing cycle; please allow up to 12 weeks following the billing cycle for Points to post to your Marriott Bonvoy Member Account.
• Additional Points received under the Marriott Bonvoy Program for stays at hotels participating in Marriott Bonvoy will be earned in accordance
with the terms and conditions of the Marriott Bonvoy Program.
17. Do Marriott Bonvoy points expire?
• Marriott Bonvoy points do not expire as long as members have some qualifying activity in the past 24 months, such as points earned via
credit card spend, hotel stays, dining, redemptions, etc.
18. What is a Free Night Award Top-off?
• Members can use up to 15,000 Marriott Bonvoy Points to expand the value of their Free Night Award. This allows members the ability to
access even more hotel and resort options across our 30 distinctive brands.
19. Can cardmembers transfer or gift the Free Night Awards to another guest?
• Free Night Awards issued by Marriott Bonvoy Partner Credit Cards cannot be transferred or gifted to another guest. They must be used by
the cardmember.
20. When a cardmember merges two Marriott Bonvoy accounts, will the Marriott Bonvoy Elite status change?
• Combining accounts may bring you to a higher elite status. You will receive the status upgrade when your account merge process is
complete. It will take approximately 45 days.
21. If a cardmember does not merge two Marriott Bonvoy accounts, will he/she continue to receive the benefits of the Marriott Bonvoy HDFC Bank
Credit Card?
• Yes. You can still enjoy the benefits of your Marriott Bonvoy HDFC Bank Credit Card, including accelerated earning of Marriott
Bonvoy points governed by the Elite status associated with your credit card. However, your credit card-related benefits will only be
linked to one of your Marriott Bonvoy Member Accounts.
MARRIOTT CONFIDENTIAL AND PROPRIETARY INFORMATION
MARRIOTT CONFIDENTIAL AND PROPRIETARY INFORMATION. The contents of this material are confidential and proprietary to Marriott International, Inc. and may not be reproduced, disclosed, distributed, or used
without the express permission of an authorized representative of Marriott. Any other use is expressly prohibited.
22. What are the potential reasons that can lead to the downgrade of Marriott Bonvoy Silver Tier Membership?
• The cardmember maybe downgraded from Marriott Bonvoy Silver Elite Status Tier in the following scenarios:
- If primary cardmember fails to activate their Marriott Bonvoy HDFC Bank Credit Card Account or closes their Account within 37 days of
Card approval, primary cardmember’s Marriott Bonvoy benefits earned through the Marriott Bonvoy HDFC Bank Credit Card activation
will be removed from their Marriott Bonvoy Member Account within 60 days post card closure.
- If Primary Cardmember closes their Marriott Bonvoy HDFC Bank Credit Card Account before Fee Realisation, primary cardmember’s
Marriott Bonvoy benefits earned through the Marriott Bonvoy HDFC Bank Credit Card activation will be removed from their Marriott
Bonvoy Member Account within 60 days post card closure.
23. If Primary Cardmember closes their Marriott Bonvoy HDFC Bank Credit Card Account after Fee Realisation, Primary Cardmember’s Marriott Bonvoy
benefits including Elite Status & Elite Night Credit earned through the Marriott Bonvoy HDFC Bank Credit Card activation will be removed from their
Marriott Bonvoy Member Account at the end of the anniversary Year.How do members update their Marriott Bonvoy HFDC Bank Credit Card
information as a form of payment in their Marriott Bonvoy profile?
• Please follow these steps - https://help.marriott.com/s/article/Article-22037
24. Does the credit card spend at non-Marriott Bonvoy participating hotels count towards the spending requirement of achieving/renewing Ambassador
Elite status?
• No - only Qualifying Stays spending count towards the requirement of Ambassador Elite achievement and renewal.
25. Where can members use their Free Night Awards?
• Depending on the point value of the Free Night Award, it can be redeemed for a one-night stay inclusive of room rate and applicable taxes at
participating Marriott Bonvoy hotels with a redemption level at or under 15,000 Marriott Bonvoy points. For details, please visit
https://www.marriott.com/loyalty/redeem/hotels/free-nights.mi
MARRIOTT CONFIDENTIAL AND PROPRIETARY INFORMATION
MARRIOTT CONFIDENTIAL AND PROPRIETARY INFORMATION. The contents of this material are confidential and proprietary to Marriott International, Inc. and may not be reproduced, disclosed, distributed, or used
without the express permission of an authorized representative of Marriott. Any other use is expressly prohibited.
26. What is a Free Night Award Top-off?
• Members can use up to 15,000 Marriott Bonvoy Points to expand the value of their Free Night Award. This allows Members the ability to access
even more Hotel and Resort options across our 31 distinctive Brands
27. How can members redeem their Free Night Awards?
To redeem the Free Night Award, members must book via Marriott.com or the Mobile App and apply the e-certificate at the applicable hotel. For details,
visit https://help.marriott.com/s/article/Article-22333
28. How can a customer cancel the Marriott Bonvoy Account?
To learn more about how to cancel your Marriott Bonvoy account, visit: https://help.marriott.com/s/article/Article-22149
General Queries
29. How can a customer know the status of Credit Card application?
• Click the link given below to check the status of your Credit Card application. You are required to enter the 16-digit application reference number
and mobile number or date of birth (DD/MM/YYYY)
• Link to check application status: https://leads.hdfcbank.com/applications/webforms/apply/cc_track_revamp/index.aspx
30. How can a customer know the delivery status of credit card?
• Once your completed credit card application reaches us, the same will be processed on priority (if all the eligible criteria are met).
Once the card is approved, you will receive a letter mentioning the AirWay bill number of the shipment carrying your Credit Card.
• Key in your Air Way bill number and click on below link to know your credit card dispatch details.
leads.hdfcbank.com/applications/misc/trackcc/TrackBill.asp
31. What are the possible reasons of Marriott Bonvoy HDFC Bank Credit Card application rejection?
• Your application may have been rejected due to the following reasons:
- Low CIBIL score
- Inadequate income
- High debt-to-income ratio
- Improper employment type and occupation history
- Address verification not done
MARRIOTT CONFIDENTIAL AND PROPRIETARY INFORMATION
MARRIOTT CONFIDENTIAL AND PROPRIETARY INFORMATION. The contents of this material are confidential and proprietary to Marriott International, Inc. and may not be reproduced, disclosed, distributed, or used
without the express permission of an authorized representative of Marriott. Any other use is expressly prohibited.
- Incomplete or incorrect application form
32. How to report if Marriott Bonvoy HDFC Bank Credit Card is lost/ stolen?
Customer can report a transaction dispute by visiting: https://apply.hdfcbank.com/digital/onlinedispute#odrlogin
Customer should also block the card immediately to avoid it from being misused. To block your card
either:
• Call HDFC Bank PhoneBanking Number (18002663310) or
• Log onto HDFC Bank NetBanking and block your card using the 'Hotlisting' option
33. Customer is new to Marriott Bonvoy and already has HDFC credit card and wants to know if he/she can upgrade or wants to know how to upgrade to
Marriott Bonvoy HDFC Bank credit card?
• Upgrade your HDFC Bank Credit Card instantly and digitally by clicking here. https://applyonline.hdfcbank.com/credit-cards/credit-card-
Or
• Log into HDFC Bank NetBanking>>Cards>>Request>>Credit Card Upgrade
Or
• Call our 24/7 phone banking number for assistance.
Or
• Visit your nearest HDFC Bank branch for details.
34. Why is cardmember required to fill a Cardholder Dispute Form (CDF) to report transaction dispute?
As per Network (Diners) guidelines, all Cardmembers should provide a duly filled in Cardholder Dispute Form (CDF) mentioning the details of the
disputed transaction which will enable / authorize the bank to investigate with the respective Merchant / Member Bank .
• Please click on link given below to view the Cardholder Dispute Form:
http://www.hdfcbank.com/assets/pdf/transaction_dispute_form.doc
35. When should a cardmember fill a progressive dispute form?
• Subsequent to submission of the CDF (Cardholder Dispute Form), the bank intimates the merchant of the disputed transaction. The merchant
then provides all the relevant documents to substantiate the respective transaction. Post inspection of all the relevant documents, if the
cardmember is still not convinced, then the cardmember should fill and submit the progressive dispute form. Please click on link given below to
view the progressive dispute form
http://www.hdfcbank.com/assets/pdf/Progressive_dispute_letter.pdf
MARRIOTT CONFIDENTIAL AND PROPRIETARY INFORMATION
MARRIOTT CONFIDENTIAL AND PROPRIETARY INFORMATION. The contents of this material are confidential and proprietary to Marriott International, Inc. and may not be reproduced, disclosed, distributed, or used
without the express permission of an authorized representative of Marriott. Any other use is expressly prohibited.
36. What is the time frame to report Credit Card Transaction Dispute?
• Transaction dispute needs to be reported in writing within 30 days from the statement date in which the said transaction appears.
37. Where can a cardmember check his/her repayment transactions?
• Transactions made on the credit card after the last credit-card bill generation - is known as Unbilled / Repayment transactions. To view the
unbilled / repayment transactions, use any of the following platforms :
MyCards - Login to mycards.hdfcbank.com using your registered mobile number and last 4 digit of Credit Card.
Click on Transactions under Credit Card services. Your will see all the unbilled transactions on your Credit Card account including any debit or
credit since the last credit-card bill generation.
Netbanking - Log in to HDFC Bank Netbanking. Go to the Credit card under Cards Tab. Select the Enquire transactions and click on the "View
Unbilled Transactions" link on the left side margin. Select your Credit Card number and the type of transactions (Debit/Credit) you want to see.
Click on the "View" link.
Mobile-banking - Log in to HDFC Bank Mobile Banking. Go to the Credit cards under Pay section from left-hand menu. Select the Credit card and
scroll down to 'View Unbilled statement'.
38. Can a cardmember use credit card abroad and what are the charges?
• A foreign currency transaction fee of 3.5 % of transaction value is applicable
39. Will cardmember get annual fee back when he/she cancels the card?
• No, the annual fee will not be refunded.
40. How do I generate PIN for my Credit Card?
You will need to generate the PIN to activate your card, you can use any of the following ways mentioned below:
• By using My Cards
1. Log in to https://mycards.hdfcbank.com using your registered mobile number
2. Enter the OTP configured to your registered mobile number
3. Set PIN
4. Select
5. Authenticate
6. Submit
• By using HDFC Bank Mobile Banking
• By using HDFC Bank Net Banking
MARRIOTT CONFIDENTIAL AND PROPRIETARY INFORMATION
MARRIOTT CONFIDENTIAL AND PROPRIETARY INFORMATION. The contents of this material are confidential and proprietary to Marriott International, Inc. and may not be reproduced, disclosed, distributed, or used
without the express permission of an authorized representative of Marriott. Any other use is expressly prohibited.
• By calling 18002663310
• By using ATM
41. How can a customer activate my Credit Card for online, contactless and/or international transactions?
Customer can activate Credit Card for online, contactless and/ or international transactions through following channels:
• HDFC Bank MyCards
1. Log in to https://mycards.hdfcbank.com using your registered mobile number
2. Enter the OTP configured to your registered mobile number
3. Click on “Card Control” service under Credit Cards.
4. You can set and customise your credit card usage/limits
5. Enter OTP configured to your registered mobile number to successfully make these changes.
• HDFC Bank Mobile Banking
1. On your HDFC Mobile Banking app, go to Menu >> Pay >> Cards >> Credit Card Number >> Show more >>
Limits & Restrictions
2. You can set and customise your credit card usage/limits
3. Enter OTP configured to your registered mobile number to successfully make these changes.
• HDFC Bank Net Banking
1. On your HDFC Net Banking, go to Cards >> Request >> Card Usage/Limits
2. You can set and customise your credit card usage/limits
3. Enter OTP configured to your registered mobile number to successfully make these changes.
42. Can a cardmember apply for a supplement card for this card? If so, how to apply?
• Yes, existing cardmember can apply for a supplement/ add on card through physical application at the nearest branch of HDFC Bank.
43. How can a cardmember get Credit card statement?
• Once the credit card statement is generated, it will be sent to your registered email address. You can also view and
download the credit card statement by logging into HDFC Bank NetBanking or HDFC Bank MyCard App or HDFC Bank
Mobile App online.
MARRIOTT CONFIDENTIAL AND PROPRIETARY INFORMATION
MARRIOTT CONFIDENTIAL AND PROPRIETARY INFORMATION. The contents of this material are confidential and proprietary to Marriott International, Inc. and may not be reproduced, disclosed, distributed, or used
without the express permission of an authorized representative of Marriott. Any other use is expressly prohibited.
44. If a cardmember have any other grievances/ inquiries, kindly contact:
Type of Query
Point of Contact
Contact Details
Welcome/ Milestone benefits are not credited to the account
HDFC Bank/ Marriott Bonvoy
HDFC Bank- 18002663310
Reward points are burned but booking attempt has failed
Marriott Bonvoy
Marriott Bonvoy - 18002582527
Unable to redeem the Marriott Bonvoy Points
Marriott Bonvoy
Marriott Bonvoy - 18002582527
Transaction related query
HDFC Bank
HDFC Bank- 18002663310
To change the billing cycle
HDFC Bank
HDFC Bank- 18002663310
Reward points are not accrued in Marriott Bonvoy account
HDFC Bank/ Marriott Bonvoy
HDFC Bank- 18002663310
Kindly click on the link for complete list of FAQs: https://www.hdfcbank.com/personal/need-help/faqs
