User Guide
HP LaserJet Enterprise M610
HP LaserJet Enterprise M611
HP LaserJet Enterprise M612
www.hp.com/videos/LaserJet
www.hp.com/support/ljM610
www.hp.com/support/ljM611
www.hp.com/support/ljM612
HP LaserJet Enterprise M610, M611, M612
User Guide
Copyright and License
© Copyright 2020 HP Development Company,
L.P.
Reproduction, adaptation, or translation without
prior written permission is prohibited, except as
allowed under the copyright laws.
The information contained herein is subject to
change without notice.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products and
services. Nothing herein should be construed as
constituting an additional warranty. HP shall not
be liable for technical or editorial errors or
omissions contained herein.
Edition 1, 05/2020
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Table of contents
1 Printer overview ........................................................................................................................................................................................ 1
Warning icons ............................................................................................................................................................................ 1
Potential shock hazard ............................................................................................................................................................ 2
Printer views .............................................................................................................................................................................. 3
Printer front view ................................................................................................................................................. 3
Printer back view .................................................................................................................................................. 4
Interface ports ...................................................................................................................................................... 5
Control-panel view ............................................................................................................................................... 6
Printer specications ................................................................................................................................................................ 9
Technical specications ...................................................................................................................................... 9
Supported operating systems ......................................................................................................................... 11
Mobile printing solutions .................................................................................................................................. 12
Printer dimensions ............................................................................................................................................ 13
Power consumption, electrical specications, and acoustic emissions .................................................... 15
Operating environment range ......................................................................................................................... 15
Printer hardware setup and software installation ............................................................................................................ 16
2 Paper trays .............................................................................................................................................................................................. 17
Introduction ............................................................................................................................................................................. 18
Load paper to Tray 1 (multipurpose tray) .......................................................................................................................... 19
Tray 1 paper orientation ................................................................................................................................... 20
Use alternative letterhead mode .................................................................................................................... 24
Load paper to Tray 2 and the 550-sheet trays ................................................................................................................. 25
Introduction ........................................................................................................................................................ 25
Tray 2 and the 550-sheet trays paper orientation ...................................................................................... 27
Use alternative letterhead mode .................................................................................................................... 30
Load paper to the 2,100-sheet high-capacity input tray ................................................................................................ 31
Load and print envelopes ..................................................................................................................................................... 33
Introduction ........................................................................................................................................................ 33
Print envelopes .................................................................................................................................................. 33
Envelope orientation ......................................................................................................................................... 34
Load and print labels ............................................................................................................................................................. 35
ENWW iii
Introduction ........................................................................................................................................................ 35
Manually feed labels ......................................................................................................................................... 35
Label orientation ............................................................................................................................................... 35
Congure the 5-bin Multi-bin Mailbox with Stapler .......................................................................................................... 36
Congure the default staple location ............................................................................................................. 36
Congure the operation mode ........................................................................................................................ 37
3 Supplies, accessories, and parts .......................................................................................................................................................... 39
Order supplies, accessories, and parts ............................................................................................................................... 40
Ordering .............................................................................................................................................................. 40
Supplies and accessories ................................................................................................................................. 40
Maintenance/long-life consumables .............................................................................................................. 41
Congure the HP toner-cartridge-protection supply settings ........................................................................................ 42
Introduction ........................................................................................................................................................ 42
Enable or disable the Cartridge Policy feature ............................................................................................. 42
Enable or disable the Cartridge Protection feature ..................................................................................... 44
Replace the toner cartridge .................................................................................................................................................. 47
Replace the staple cartridge ................................................................................................................................................ 51
4 Print .......................................................................................................................................................................................................... 53
Print tasks (Windows) ............................................................................................................................................................ 54
How to print (Windows) .................................................................................................................................... 54
Automatically print on both sides (Windows) ............................................................................................... 54
Manually print on both sides (Windows) ........................................................................................................ 55
Print multiple pages per sheet (Windows) .................................................................................................... 55
Select the paper type (Windows) .................................................................................................................... 56
Additional print tasks ........................................................................................................................................ 57
Print tasks (macOS) ............................................................................................................................................................... 58
How to print (macOS) ........................................................................................................................................ 58
Automatically print on both sides (macOS) ................................................................................................... 58
Manually print on both sides (macOS) ........................................................................................................... 58
Print multiple pages per sheet (macOS) ........................................................................................................ 59
Select the paper type (macOS) ........................................................................................................................ 59
Additional print tasks ........................................................................................................................................ 59
Store print jobs on the printer to print later or print privately ........................................................................................ 61
Introduction ........................................................................................................................................................ 61
Create a stored job (Windows) ........................................................................................................................ 61
Create a stored job (macOS) ............................................................................................................................ 62
Print a stored job ............................................................................................................................................... 62
Delete a stored job ............................................................................................................................................ 63
Information sent to printer for Job Accounting purposes ........................................................................... 64
iv ENWW
Mobile printing solutions ...................................................................................................................................................... 65
Introduction ........................................................................................................................................................ 65
Wi-Fi, Wi-Fi Direct Print, NFC, and BLE printing ............................................................................................ 65
HP ePrint via email ............................................................................................................................................ 66
AirPrint ................................................................................................................................................................. 66
Android embedded printing ............................................................................................................................. 67
Print from a USB ash drive ................................................................................................................................................. 68
Introduction ........................................................................................................................................................ 68
Enable the USB port for printing ..................................................................................................................... 68
Print USB documents ........................................................................................................................................ 69
Print using high-speed USB 2.0 port (wired) ..................................................................................................................... 70
Enable the high-speed USB port for printing ................................................................................................ 70
5 Manage the printer ................................................................................................................................................................................. 71
Advanced conguration with HP Embedded Web Server (EWS) .................................................................................... 72
Introduction ........................................................................................................................................................ 72
How to access the HP Embedded Web Server (EWS) .................................................................................. 73
HP Embedded Web Server features ............................................................................................................... 73
Congure IP network settings .............................................................................................................................................. 79
Printer sharing disclaimer ................................................................................................................................ 79
View or change network settings ................................................................................................................... 79
Rename the printer on a network .................................................................................................................. 79
Manually congure IPv4 TCP/IP parameters from the control panel ........................................................ 80
Manually congure IPv6 TCP/IP parameters from the control panel ........................................................ 80
Link speed and duplex settings ...................................................................................................................... 81
Printer security features ....................................................................................................................................................... 82
Introduction ........................................................................................................................................................ 82
Security statements .......................................................................................................................................... 82
IP Security ........................................................................................................................................................... 82
Assign or change the system password using the HP Embedded Web Server ...................................... 82
Encryption support: HP High Performance Secure Hard Disks .................................................................. 83
Lock the formatter ............................................................................................................................................ 83
Energy-conservation settings .............................................................................................................................................. 84
Introduction ........................................................................................................................................................ 84
Print with EconoMode ....................................................................................................................................... 84
Set the sleep timer and congure the printer to use 1 watt or less of power ........................................ 84
HP Web Jetadmin ................................................................................................................................................................... 86
Software and rmware updates .......................................................................................................................................... 87
6 Solve problems ....................................................................................................................................................................................... 89
Customer support .................................................................................................................................................................. 90
ENWW v
Control panel help system .................................................................................................................................................... 91
Reset factory settings ........................................................................................................................................................... 92
Introduction ........................................................................................................................................................ 92
Method one: Reset factory settings from the printer control panel ......................................................... 92
Method two: Reset factory settings from the HP Embedded Web Server (network-connected
printers only) ...................................................................................................................................................... 92
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel ................................. 93
Printer does not pick up paper or misfeeds ....................................................................................................................... 94
Introduction ........................................................................................................................................................ 94
The printer does not pick up paper ................................................................................................................ 94
The printer picks up multiple sheets of paper .............................................................................................. 96
Clear paper jams .................................................................................................................................................................. 100
Introduction ...................................................................................................................................................... 100
Paper jam locations ........................................................................................................................................ 101
Auto-navigation for clearing paper jams ..................................................................................................... 101
Experiencing frequent or recurring paper jams? ....................................................................................... 101
Clear paper jams in tray 1 (13.A1) ................................................................................................................ 103
Clear paper jams in trays 2, 3, 4, 5 (13.A2, 13.A3, 13.A4, 13.A5) ........................................................... 106
Clear paper jams in the 2,100-sheet high-capacity input tray (13A, 13F) ............................................ 109
Clear paper jams in the rear door and fuser area (13.B) .......................................................................... 112
Clear paper jams in the output bin (13.E1) ................................................................................................. 115
Clear paper jams in the duplexer (13.C, 13.D, 13.B) .................................................................................. 115
Clear paper jams in the envelope feeder (13.A) ......................................................................................... 116
Clear paper jams in the 5-bin Multi-bin Mailbox with Stapler (13.E, 13.7) ............................................ 118
Clear staple jams in the 5-bin Multi-bin Mailbox with Stapler (13.8) ...................................................... 119
Resolving mono print quality problems ........................................................................................................................... 122
Introduction ...................................................................................................................................................... 122
Troubleshoot print quality ............................................................................................................................. 122
Solve wired network problems .......................................................................................................................................... 135
Introduction ...................................................................................................................................................... 135
Poor physical connection ............................................................................................................................... 135
The computer is using the incorrect IP address for the printer ............................................................... 135
The computer is unable to communicate with the printer ....................................................................... 136
The printer is using incorrect link and duplex settings for the network ................................................ 136
New software programs might be causing compatibility problems ...................................................... 136
The computer or workstation might be set up incorrectly ...................................................................... 136
The printer is disabled, or other network settings are incorrect ............................................................. 136
Solve wireless network problems ..................................................................................................................................... 137
Introduction ...................................................................................................................................................... 137
Wireless connectivity checklist ..................................................................................................................... 137
The printer does not print after the wireless conguration completes ................................................. 138
vi ENWW
The printer does not print, and the computer has a third-party rewall installed ............................... 138
The wireless connection does not work after moving the wireless router or printer .......................... 138
Cannot connect more computers to the wireless printer ........................................................................ 139
The wireless printer loses communication when connected to a VPN .................................................. 139
The network does not appear in the wireless networks list .................................................................... 139
The wireless network is not functioning ..................................................................................................... 139
Reduce interference on a wireless network ............................................................................................... 140
Index ........................................................................................................................................................................................................... 141
ENWW vii
viii ENWW
1 Printer overview
●
Warning icons
●
Potential shock hazard
●
Printer views
●
Printer specications
●
Printer hardware setup and software installation
For more information
The following information is correct at the time of publication.
For video assistance, see www.hp.com/videos/LaserJet.
For current information, see www.hp.com/support/ljM610, www.hp.com/support/ljM611, or www.hp.com/
support/ljM612.
HP's all-inclusive help for the printer includes the following information:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
Warning icons
Warning icon denitions: The following warning icons may appear on HP products. Apply appropriate caution
where applicable.
●
ENWW Warning icons 1
Caution: Electric shock
●
Caution: Hot surface
●
Caution: Keep body parts away from moving parts
●
Caution: Sharp edge in close proximity
Potential shock hazard
Always follow basic safety precautions when using this product to reduce risk of injury from re or electric shock.
● Read and understand all instructions in the user guide.
● Observe all warnings and instructions marked on the product.
● Use only a grounded electrical outlet when connecting the product to a power source. If you do not know
whether the outlet is grounded, check with a qualied electrician.
● Do not touch the contacts on any of the sockets on the product. Replace damaged cords immediately.
● Unplug this product from wall outlets before cleaning.
● Do not install or use this product near water or when you are wet.
● Install the product securely on a stable surface.
● Install the product in a protected location where no one can step on or trip over the power cord.
2 Chapter 1 Printer overview ENWW
Printer views
●
Printer front view
●
Printer back view
●
Interface ports
●
Control-panel view
Printer front view
7
5
4
6
1
2
3
8
9
1 Color touchscreen display control panel (tilts up for easier viewing)
2 Output bin
3 Latch to release the cartridge door (access to the toner cartridge)
4 On/o button
5 Cartridge door and Tray 1
6 Tray 2
7 1x550-sheet paper feeder, Tray 3 (included with the M611x and M612x models; optional for the other models)
8 Easy-access USB printing port
9 Hardware integration pocket (for connecting accessories and third-party devices)
ENWW Printer views 3
Printer back view
NOTE: The printer is shown without a nishing accessory attached.
5
1
2
3
4
1 Slot for a cable-type security lock
2 Formatter plate (contains the interface ports)
3 Power connection
4 Serial number and product number label
5 Rear door (for jam access)
4 Chapter 1 Printer overview ENWW
Interface ports
1
2
3
1 Host USB port for connecting external USB devices (this port might be covered)
2 Local area network (LAN) Ethernet (RJ-45) network port
3 Hi-Speed USB 2.0 printing port
NOTE: For easy-access USB printing, use the USB port near the control panel.
ENWW Printer views 5
Control-panel view
The Home screen provides access to the printer features and indicates the current status of the printer.
Return to the Home screen at any time by touching the Home button on the left side of the printer control panel,
or touch the Home button in the upper-left corner of most screens.
NOTE: The features that appear on the Home screen can vary, depending on the printer conguration.
4
6
7
5
8
2
3
1
1 Reset button Touch the Reset button to clear changes, release the printer from a paused state, reset the copy count
eld, display hidden errors, and restore the default settings (including the language and keyboard
layout).
2 Sign In or Sign Out button Touch the Sign In button to access secured features.
Touch the Sign Out button to sign out of the printer. The printer restores all options to the default
settings.
NOTE: This button displays only if the administrator has congured the printer to require permission
for access to features.
3
Information button
Touch the information button to access a screen that provides access to several types of printer
information. Touch the buttons at the bottom of the screen for the following information:
● Display Language: Change the language setting for the current user session.
● Sleep Mode: Place the printer into sleep mode.
● Wi-Fi Direct: View information for how to connect directly to the printer using a phone, tablet, or
other device with Wi-Fi.
● Wireless: View or change wireless connection settings (wireless models only).
● Ethernet: View or change Ethernet connection settings.
● HP Web Services: View information to connect and print to the printer using HP Web Services
(ePrint).
4
Help button
Touch the Help button to open the embedded help system.
5 Current time Displays the current time.
6 Applications area Touch any of the icons to open the application. Swipe the screen sideways to access more applications.
NOTE: The available applications vary by printer. The administrator can congure which applications
appear and the order in which they appear.
6 Chapter 1 Printer overview ENWW
7 Home-screen page
indicator
Indicates the number of pages on the Home Screen or in an application. The current page is
highlighted. Swipe the screen sideways to scroll between pages.
8
Home button
Touch the Home button to return to the Home screen.
ENWW Printer views 7
How to use the touchscreen control panel
Use the following actions to use the printer touchscreen control panel.
Action Description Example
Touch Touch an item on the screen to select that item
or open that menu. Also, when scrolling through
menus, briey touch the screen to stop the
scrolling.
Touch the Settings icon to open the Settings app.
Swipe Touch the screen and then move your nger
horizontally to scroll the screen sideways.
Swipe until the Settings app displays.
Scroll Touch the screen and then move your nger
vertically to scroll the screen up and down. When
scrolling through menus, briey touch the screen
to stop the scrolling.
Scroll through the Settings app.
8 Chapter 1 Printer overview ENWW
Printer specications
IMPORTANT: The following specications are correct at the time of publication, but they are subject to change.
For current information, see www.hp.com/support/ljM610, www.hp.com/support/ljM611, or www.hp.com/
support/ljM612.
●
Technical specications
●
Supported operating systems
●
Mobile printing solutions
●
Printer dimensions
●
Power consumption, electrical specications, and acoustic emissions
●
Operating environment range
Technical specications
Model name Product number
M610dn 7PS82A
M611dn 7PS84A
M611x 7PS85A
M612dn 7PS86A
M612x 7PS87A
Table 1-1 Paper handling specications
Paper handling features M610dn, M611dn, M612dn M611x, M612x
Tray 1 (100-sheet capacity)
Tray 2 (550-sheet capacity)
1 x 550-sheet paper feeder
NOTE: The printer supports as many as six input trays.
Optional
2,100–sheet high-capacity input feeder (HCI)
NOTE: This accessory can be combined with as many as
three 1x550-sheet feeders.
Optional Optional
Automatic duplex printing
Envelope feeder cassette for printing up to 75 envelopes Optional Optional
Tray 2 extension cover for printing on Legal-size media
5-bin Multi-bin Mailbox with Stapler
NOTE: When this accessory is added to the standard
output bin, the total capacity is six bins and 1,300 sheets.
Optional Optional
ENWW Printer specications 9
Table 1-2 Connectivity specications
Connectivity features M610dn, M611dn, M612dn M611x, M612x
10/100/1000 Ethernet LAN connection with IPv4 and
IPv6
Hi-Speed USB 2.0
Easy-access USB port for printing without a computer
and upgrading the rmware
Hardware Integration Pocket for connecting accessory
and third-party devices
HP Internal USB Ports Optional Optional
HP Jetdirect 2900nw Print Server accessory for wireless
connectivity
Optional Optional
HP Jetdirect 3100w BLE/NFC/Wireless Accessory for
printing from mobile devices
NOTE: Connected via the Hardware Integration Pocket
or the rear host USB port. The
HP Jetdirect 3100w BLE/NFC/Wireless Accessory requires
the HP Internal USB ports accessory.
Optional
Table 1-3 Print Specications
Print features M610dn, M611dn, M612dn M611x, M612x
Prints 52 pages per minute (ppm) on A4 and 55 ppm on
letter-size paper
M610dn
Prints 61 ppm on A4 and 65 ppm on letter-size paper M611dn M611x
Prints 71 ppm on A4 and 75 ppm on letter-size paper M612dn M612x
Easy-access USB printing (no computer required)
Table 1-4 Other Specications
Feature M610dn, M611dn, M612dn M611x, M612x
Memory: 512 MB memory, expandable to 1.5 GB by
adding 1 GB DIMM
Memory: HP Secure High-Performance Hard Disk Optional Optional
Mass storage: 8 GB embedded Multi-Media Controller
(eMMC)
Security: HP Trusted Platform Module for encrypting all
data that passes through the printer
Control panel: Constant-view color touchscreen control
panel
10 Chapter 1 Printer overview ENWW
Supported operating systems
Linux: For information and print drivers for Linux, go to www.hp.com/go/linuxprinting.
UNIX: For information and print drivers for UNIX®, go to www.hp.com/go/unixmodelscripts.
The following information applies to the printer-specic Windows HP PCL 6 print drivers, HP print drivers for
macOS, and to the software installer.
Windows: Download HP Easy Start from 123.hp.com/LaserJet to install the HP print driver. Or, go to the printer-
support website for this printer: www.hp.com/support/ljM610, www.hp.com/support/ljM611, or www.hp.com/
support/ljM612 to download the print driver or the software installer to install the HP print driver.
macOS: Mac computers are supported with this printer. Download HP Easy Start either from 123.hp.com/
LaserJet or from the Printer Support page, and then use HP Easy Start to install the HP print driver.
1. Go to 123.hp.com/LaserJet.
2. Follow the steps provided to download the printer software.
Table 1-5 Supported operating systems and print drivers
Operating system Print driver (for Windows, or the installer on the web for macOS)
Windows 7, 32-bit and 64-bit The “HP PCL 6” printer-specic print driver is installed for this
operating system as part of the software installation.
Windows 8, 32-bit and 64-bit The “HP PCL 6” printer-specic print driver is installed for this
operating system as part of the software installation.
Windows 8.1, 32-bit and 64-bit The “HP PCL-6” V4 printer-specic print driver is installed for this
operating system as part of the software installation.
Windows 10, 32-bit and 64-bit The “HP PCL-6” V4 printer-specic print driver is installed for this
operating system as part of the software installation.
Windows Server 2008 R2, SP 1, 64-bit The PCL 6 printer-specic print driver is available for download from
the printer-support website. Download the driver, and then use the
Microsoft Add Printer tool to install it.
Windows Server 2012, 64-bit The PCL 6 printer-specic print driver is available for download from
the printer-support website. Download the driver, and then use the
Microsoft Add Printer tool to install it.
Windows Server 2012 R2, 64-bit The PCL 6 printer-specic print driver is available for download from
the printer-support website. Download the driver, and then use the
Microsoft Add Printer tool to install it.
Windows Server 2016, 64-bit The PCL 6 printer-specic print driver is available for download from
the printer-support website. Download the driver, and then use the
Microsoft Add Printer tool to install it.
Windows Server 2019, 64-bit The PCL 6 printer-specic print driver is available for download from
the printer-support website. Download the driver, and then use the
Microsoft Add Printer tool to install it.
macOS 10.13 High Sierra, macOS 10.14 Mojave, macOS 10.15
Catalina
Download HP Easy Start from 123.hp.com/LaserJet, and then use it
to install the print driver.
NOTE: Supported operating systems can change.
ENWW Printer specications 11
NOTE: For a current list of supported operating systems, go to www.hp.com/support/ljM610, www.hp.com/
support/ljM611, or www.hp.com/support/ljM612 for HP's all-inclusive help for the printer.
NOTE: For details on client and server operating systems and for HP UPD driver support for this printer, go to
www.hp.com/go/upd. Under Additional information, click the links.
Table 1-6 Minimum system requirements
Windows macOS
● Internet connection
● Dedicated USB 1.1 or 2.0 connection or a network connection
● 2 GB of available hard-disk space
● 1 GB RAM (32-bit) or 2 GB RAM (64-bit)
● Internet connection
● Dedicated USB 1.1 or 2.0 connection or a network connection
● 1.5 GB of available hard-disk space
NOTE: The Windows software installer installs the HP Smart Device Agent Base service. The le size is
approximately 100 kb. Its only function is to check for printers connected via USB hourly. No data is collected. If a
USB printer is found, it then tries to locate a JetAdvantage Management Connector (JAMc) instance on the
network. If a JAMc is found, the HP Smart Device Agent Base is securely upgraded to a full Smart Device Agent
from JAMc, which will then allow printed pages to be accounted for in a Managed Print Services (MPS) account.
The driver-only web packs downloaded from hp.com for the printer and installed through the Add Printer wizard
do not install this service.
To uninstall the service, open the Control Panel, select Programs or Programs and Features, and then select
Add/Remove Programs or Uninstall a Program to remove the service. The le name is
HPSmartDeviceAgentBase.
Mobile printing solutions
HP oers multiple mobile printing solutions to enable easy printing to an HP printer from a laptop, tablet,
smartphone, or other mobile device. To see the full list and to determine the best choice, go to www.hp.com/go/
MobilePrinting.
NOTE: Update the printer rmware to ensure all mobile printing capabilities are supported.
● Wi-Fi Direct (wireless models only, with HP Jetdirect 3100w BLE/NFC/Wireless accessory installed)
● HP ePrint via email (Requires HP Web Services to be enabled and the printer to be registered with
HP Connected)
● HP Smart app
● Google Cloud Print
● AirPrint
● Android Printing
12 Chapter 1 Printer overview ENWW
Printer dimensions
Table 1-7 Dimensions for M610dn, M611dn, M612dn models
Printer fully closed Printer fully opened
Height 380 mm (17.8 in) 453 mm (17.8 in)
Depth 466 mm (18.3 in) 1,040 mm (40.9 in)
Width 431 mm (17 in) 431 mm (17 in)
Weight (with toner
cartridge)
20.6 kg (45.4 lb)
Table 1-8 Dimensions for M611x, M612x
Printer fully closed Printer fully opened
Height 505 mm (19.9 in) 581 mm (22.9 in)
Depth 466 mm (18.3 in) 1,100 mm (43.3 in)
Width 431 mm (17 in) 431 mm (17 in)
Weight (with toner
cartridge)
26.3 kg (58 lb)
Table 1-9 Dimensions for the 1x550-sheet paper feeder
Accessory fully closed Accessory fully opened
Height 148 mm (5.8 in) 148 mm (5.8 in)
Depth 466 mm (18.3 in) 790 mm (31.1 in)
Width 426 mm (16.7 in) 426 mm (16.7 in)
Weight 5.7 kg (12.6 lb)
Table 1-10 Dimensions for the printer with a 1x550-sheet paper feeder
Printer fully closed Printer fully opened
Height 505 mm (19.9 in) 581 mm (22.9 in)
Depth 466 mm (18.3 in) 1,100 mm (43.3 in)
Width 431 mm (17 in) 431 mm (17 in)
Weight (with toner
cartridge)
26.3 kg (58 lb)
Table 1-11 Dimensions for the 2,100-sheet HCI with stand
Accessory fully closed Accessory fully opened
Height 341 mm (13.4 in) 341 mm (13.4 in)
ENWW Printer specications 13
Table 1-11 Dimensions for the 2,100-sheet HCI with stand (continued)
Accessory fully closed Accessory fully opened
Depth 466 mm (18.3 in) 864 mm (34 in)
Width 426 mm (16.7 in) 426 mm (16.7 in)
Weight 9.98 kg (22 lb)
Table 1-12 Dimensions for the printer with a 2,100-sheet HCI with stand
Printer fully closed Printer fully opened
Height 698 mm (27.5 in) 773 mm (30.4 in)
Depth 466 mm (18.3 in) 1,180 mm (46.5 in)
Width 431 mm (17 in) 431 mm (17 in)
Weight (with toner
cartridge)
30.6 kg (67.4 lb)
Table 1-13 Dimensions for the envelope feeder
Accessory fully closed Accessory fully opened
Height 148 mm (5.8 in) 148 mm (5.8 in)
Depth 466 mm (18.3 in) 790 mm (31.1 in)
Width 426 mm (16.7 in) 426 mm (16.7 in)
Weight 5.8 kg (12.8 lb)
Table 1-14 Dimensions for the printer with an envelope feeder
Printer fully closed Printer fully opened
Height 505 mm (19.9 in) 581 mm (22.9 in)
Depth 466 mm (18.3 in) 1,100 mm (43.3 in)
Width 431 mm (17 in) 431 mm (17 in)
Weight (with toner
cartridge)
26.4 kg (58.2 lb)
Table 1-15 Dimensions for the HP Stapling Mailbox
Accessory fully closed Accessory fully opened
Height 429 mm (16.9 in) 429 mm (16.9 in)
Depth 504 mm (19.8 in) 614 mm (24 in)
Width 475 mm (18.7 in) 511 mm (20.1 in)
Weight 11.3 kg (25 lb)
14 Chapter 1 Printer overview ENWW
Table 1-16 Dimensions for the printer with an HP Stapling Mailbox
Printer fully closed Printer fully opened
Height 775 mm (30.5 in) 775 mm (30.5 in)
Depth 466 mm (18.3 in) 1,100 mm (43.3 in)
Width 472 mm (18.6 in) 608 mm (23.9 in)
Weight (with toner
cartridge)
31.9 kg (70.4 lb)
1
These values are subject to change. For current information, go to www.hp.com/support/ljM610, www.hp.com/support/ljM611, or
www.hp.com/support/ljM612.
Power consumption, electrical specications, and acoustic emissions
See www.hp.com/support/ljM610, www.hp.com/support/ljM611, or www.hp.com/support/ljM612 for current
information.
CAUTION: Power requirements are based on the country/region where the printer is sold. Do not convert
operating voltages. This will damage the printer and void the printer warranty.
Operating environment range
Table
1-17 Operating environment range
Environment Recommended Allowed
Temperature 17° to 25°C (62.6° to 77°F) 10° to 32.5°C (50° to 90.5°F)
Relative humidity 30% to 70% relative humidity (RH) 10% to 80% RH
ENWW Printer specications 15
Printer hardware setup and software installation
For basic setup instructions, see the Hardware Installation Guide that came with the printer. For additional
instructions, go to HP support on the Web.
Go to www.hp.com/support/ljM610, www.hp.com/support/ljM611, or www.hp.com/support/ljM612 for HP's all-
inclusive help for the printer. Find the following support:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
16 Chapter 1 Printer overview ENWW
2 Paper trays
●
Introduction
●
Load paper to Tray 1 (multipurpose tray)
●
Load paper to Tray 2 and the 550-sheet trays
●
Load paper to the 2,100-sheet high-capacity input tray
●
Load and print envelopes
●
Load and print labels
●
Congure the 5-bin Multi-bin Mailbox with Stapler
For more information
The following information is correct at the time of publication.
For video assistance, see www.hp.com/videos/LaserJet.
For current information, see www.hp.com/support/ljM610, www.hp.com/support/ljM611, or www.hp.com/
support/ljM612.
HP's all-inclusive help for the printer includes the following information:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
ENWW 17
Introduction
CAUTION: Do not extend more than one paper tray at a time.
Do not use paper tray as a step.
Keep hands out of paper trays when closing.
All trays must be closed when moving the printer.
18 Chapter 2 Paper trays ENWW
Load paper to Tray 1 (multipurpose tray)
The following information describes how to load paper in Tray 1.
CAUTION: To avoid jams, never add or remove paper from Tray 1 during printing.
1. Open Tray 1.
2. Adjust the paper-width guides by squeezing the
blue adjustment latch and sliding the guides to the
size of the paper being used.
ENWW Load paper to Tray 1 (multipurpose tray) 19
3. Load paper in the tray. For information about how
to orient the paper, see Table 2-1 Tray 1 paper
orientation on page 20.
4. Adjust the width guides so that they touch the
paper stack, but do not bend it.
Tray 1 paper orientation
Table
2-1 Tray 1 paper orientation
Paper type Duplex mode Paper size How to load paper
Letterhead or preprinted 1-sided printing, no HP Stapling
Mailbox
Letter, Legal, Executive,
Statement, Ocio (8.5 x 13), 3 x
5, 4 x 6, 5 x 7, 5 x 8, A4, A5, A6,
RA4, B5 (JIS), B6 (JIS), 10 x 15
cm, Ocio (216 x 340), 16K 195
x 270 mm, 16K 184 x 260 mm,
16K 197 x 273 mm, Japanese
Postcard (Postcard (JIS)),
Double Japan Postcard Rotated
(Double Postcard (JIS))
Face-up
Top edge leading into the printer
123
20 Chapter 2 Paper trays ENWW
Table 2-1 Tray 1 paper orientation (continued)
Paper type Duplex mode Paper size How to load paper
Automatic 2-sided printing or
with Alternative Letterhead
Mode enabled, no HP Stapling
Mailbox
Letter, Legal, Executive, Ocio
(8.5 x 13), A4, A5, RA4, B5 (JIS),
Ocio (216 x 340),
16K 195 x 270 mm,
16K 184 x 260 mm,
16K 197 x 273 mm
Face-down
Bottom edge leading into the printer
123
1-sided printing with
HP Stapling Mailbox
Letter, Legal, Executive,
Statement, Ocio (8.5 x 13), 3 x
5, 4 x 6, 5 x 7, 5 x 8, A4, A5, A6,
RA4, B5 (JIS), B6 (JIS), 10 x 15
cm, Ocio (216 x 340), 16K 195
x 270 mm, 16K 184 x 260 mm,
16K 197 x 273 mm, Japanese
Postcard (Postcard (JIS)),
Double Japan Postcard Rotated
(Double Postcard (JIS))
Face-up
Bottom edge leading into the printer
123
Automatic 2-sided printing or
with Alternative Letterhead
Mode enabled, with HP Stapling
Mailbox
Letter, Legal, Executive, Ocio
(8.5 x 13), A4, A5, RA4, B5 (JIS),
Ocio (216 x 340),
16K 195 x 270 mm,
16K 184 x 260 mm,
16K 197 x 273 mm
Face-down
Top edge leading into the printer
123
ENWW Load paper to Tray 1 (multipurpose tray) 21
Table 2-1 Tray 1 paper orientation (continued)
Paper type Duplex mode Paper size How to load paper
Prepunched 1-sided printing, no HP Stapling
Mailbox
Letter, Legal, Executive,
Statement, Ocio (8.5 x 13), 3 x
5, 4 x 6, 5 x 7, 5 x 8, A4, A5, A6,
RA4, B5 (JIS), B6 (JIS), 10 x 15
cm, Ocio (216 x 340), 16K 195
x 270 mm, 16K 184 x 260 mm,
16K 197 x 273 mm, Japanese
Postcard (Postcard (JIS)),
Double Japan Postcard Rotated
(Double Postcard (JIS))
Face-up
Holes toward the left side of the printer
123
Automatic 2-sided printing or
with Alternative Letterhead
Mode enabled, no HP Stapling
Mailbox
Letter, Legal, Executive, Ocio
(8.5 x 13), A4, A5, RA4, B5 (JIS),
Ocio (216 x 340),
16K 195 x 270 mm,
16K 184 x 260 mm,
16K 197 x 273 mm
Face-down
Holes toward the left side of the printer
123
22 Chapter 2 Paper trays ENWW
Table 2-1 Tray 1 paper orientation (continued)
Paper type Duplex mode Paper size How to load paper
1-sided printing, with
HP Stapling Mailbox
Letter, Legal, Executive,
Statement, Ocio (8.5 x 13), 3 x
5, 4 x 6, 5 x 7, 5 x 8, A4, A5, A6,
RA4, B5 (JIS), B6 (JIS), 10 x 15
cm, Ocio (216 x 340), 16K 195
x 270 mm, 16K 184 x 260 mm,
16K 197 x 273 mm, Japanese
Postcard (Postcard (JIS)),
Double Japan Postcard Rotated
(Double Postcard (JIS))
Face-up
Holes toward the right side of the printer
123
Automatic 2-sided printing or
with Alternative Letterhead
Mode enabled, with HP Stapling
Mailbox
Letter, Legal, Executive, Ocio
(8.5 x 13), A4, A5, RA4, B5 (JIS),
Ocio (216 x 340),
16K 195 x 270 mm,
16K 184 x 260 mm,
16K 197 x 273 mm
Face-down
Holes toward the right side of the printer
123
ENWW Load paper to Tray 1 (multipurpose tray) 23
Use alternative letterhead mode
Use the Alternative Letterhead Mode feature to load letterhead or preprinted paper into the tray the same way
for all jobs, whether printing to one side of the sheet of paper or to both sides. When using this mode, load paper
as for automatic duplex printing.
To use the feature, enable it by using the printer control-panel menus.
Enable Alternative Letterhead Mode by using the printer control-panel menus
1. From the Home screen on the printer control panel, navigate to the Settings application, and then select
the
Settings icon.
2. Open the following menus:
a. Copy/Print or Print
b. Manage Trays
c. Alternative Letterhead Mode
3. Select Enabled, and then touch the Save button or press the OK button.
24 Chapter 2 Paper trays ENWW
Load paper to Tray 2 and the 550-sheet trays
Introduction
The following information describes how to load paper into Tray 2 and the optional 550-sheet trays. These trays
hold up to 550 sheets of 75 g/m
2
(20 lb) paper.
NOTE: The procedure to load paper for the 550-sheet trays is the same as for Tray 2. Only Tray 2 is shown
here.
NOTE: The paper guides may be locked before use and may not be adjustable.
1. Open the tray.
NOTE: Do not open this tray while it is in use.
2. Adjust the paper-length and paper-width guides by
squeezing the blue adjustment latches and sliding
the guides to the size of the paper being used.
ENWW Load paper to Tray 2 and the 550-sheet trays 25
3. Load paper into the tray. Check the paper to verify
that the guides touch the stack, but do not bend it.
For information about how to orient the paper, see
Table 2-2 Tray 2 and the 550-sheet trays paper
orientation on page 27.
NOTE: To prevent jams, do not overll the tray.
Be sure that the top of the stack is below the tray
full indicator.
NOTE: If the tray is not adjusted correctly, an
error message might appear during printing or the
paper might jam.
4. Close the tray.
5. The tray conguration message displays on the
printer control panel.
6. Touch the OK button to accept the detected type
and size, or touch the Modify button to choose a
dierent paper size or type.
For custom-size paper, specify the X and Y
dimensions for the paper when the prompt
displays on the printer control panel.
X
Y
7. Select the correct type and size, and then touch
the OK button.
26 Chapter 2 Paper trays ENWW
Tray 2 and the 550-sheet trays paper orientation
Table 2-2 Tray 2 and the 550-sheet trays paper orientation
Paper type Duplex mode Paper size How to load paper
Letterhead or preprinted 1-sided printing, no HP Stapling
Mailbox
Letter, Legal, Executive,
Statement, Ocio (8.5 x
13), 3 x 5, 4 x 6, 5 x 7, 5 x
8, A4, A5, A6, RA4, B5 (JIS),
B6 (JIS), 10 x 15 cm, Ocio
(216 x 340), 16K 195 x
270 mm, 16K 184 x 260
mm, 16K 197 x 273 mm,
Japanese Postcard
(Postcard (JIS)), Double
Japan Postcard Rotated
(Double Postcard (JIS))
Face-up
Top edge at the back of the tray
123
Letterhead or preprinted Automatic 2-sided printing or with
Alternative Letterhead Mode
enabled, no HP Stapling Mailbox
Letter, Legal, Executive,
Ocio (8.5 x 13), A4, A5,
RA4, B5 (JIS), Ocio (216 x
340), 16K 195 x 270 mm,
16K 184 x 260 mm,
16K 197 x 273 mm
Face-down
Bottom edge at the back of the tray
123
Letterhead or preprinted 1-sided printing, with HP Stapling
Mailbox
Letter, Legal, Executive,
Statement, Ocio (8.5 x
13), 3 x 5, 4 x 6, 5 x 7, 5 x
8, A4, A5, A6, RA4, B5 (JIS),
B6 (JIS), 10 x 15 cm, Ocio
(216 x 340), 16K 195 x
270 mm, 16K 184 x 260
mm, 16K 197 x 273 mm,
Japanese Postcard
(Postcard (JIS)), Double
Japan Postcard Rotated
(Double Postcard (JIS))
Face-down
Top edge at the back of the tray
123
ENWW Load paper to Tray 2 and the 550-sheet trays 27
Table 2-2 Tray 2 and the 550-sheet trays paper orientation (continued)
Paper type Duplex mode Paper size How to load paper
Letterhead or preprinted Automatic 2-sided printing or with
Alternative Letterhead Mode
enabled, with HP Stapling Mailbox
Letter, Legal, Executive,
Ocio (8.5 x 13), A4, A5,
RA4, B5 (JIS), Ocio (216 x
340), 16K 195 x 270 mm,
16K 184 x 260 mm,
16K 197 x 273 mm
Face-up
Bottom edge at the back of the tray
123
Prepunched 1-sided printing, no HP Stapling
Mailbox
Letter, Legal, Executive,
Statement, Ocio (8.5 x
13), 3 x 5, 4 x 6, 5 x 7, 5 x
8, A4, A5, A6, RA4, B5 (JIS),
B6 (JIS), 10 x 15 cm, Ocio
(216 x 340), 16K 195 x
270 mm, 16K 184 x 260
mm, 16K 197 x 273 mm,
Japanese Postcard
(Postcard (JIS)), Double
Japan Postcard Rotated
(Double Postcard (JIS))
Face-down
Holes toward the left side of the printer
123
Prepunched Automatic 2-sided printing or with
Alternative Letterhead Mode
enabled, no HP Stapling Mailbox
Letter, Legal, Executive,
Ocio (8.5 x 13), A4, A5,
RA4, B5 (JIS), Ocio (216 x
340), 16K 195 x 270 mm,
16K 184 x 260 mm,
16K 197 x 273 mm
Face-up
Holes toward the left side of the printer
123
28 Chapter 2 Paper trays ENWW
Table 2-2 Tray 2 and the 550-sheet trays paper orientation (continued)
Paper type Duplex mode Paper size How to load paper
Prepunched 1-sided printing, with HP Stapling
Mailbox
Letter, Legal, Executive,
Statement, Ocio (8.5 x
13), 3 x 5, 4 x 6, 5 x 7, 5 x
8, A4, A5, A6, RA4, B5 (JIS),
B6 (JIS), 10 x 15 cm, Ocio
(216 x 340), 16K 195 x
270 mm, 16K 184 x 260
mm, 16K 197 x 273 mm,
Japanese Postcard
(Postcard (JIS)), Double
Japan Postcard Rotated
(Double Postcard (JIS))
Face-down
Holes toward the right side of the printer
123
Prepunched Automatic 2-sided printing or with
Alternative Letterhead Mode
enabled, with HP Stapling Mailbox
Letter, Legal, Executive,
Ocio (8.5 x 13), A4, A5,
RA4, B5 (JIS), Ocio (216 x
340), 16K 195 x 270 mm,
16K 184 x 260 mm,
16K 197 x 273 mm
Face-up
Holes toward the right side of the printer
123
ENWW Load paper to Tray 2 and the 550-sheet trays 29
Use alternative letterhead mode
Use the Alternative Letterhead Mode feature to load letterhead or preprinted paper into the tray the same way
for all jobs, whether printing to one side of the sheet of paper or to both sides. When using this mode, load paper
as for automatic duplex printing.
To use the feature, enable it by using the printer control-panel menus.
Enable Alternative Letterhead Mode by using the printer control-panel menus
1. From the Home screen on the printer control panel, navigate to the Settings application, and then select
the
Settings icon.
2. Open the following menus:
a. Copy/Print or Print
b. Manage Trays
c. Alternative Letterhead Mode
3. Select Enabled, and then touch the Save button or press the OK button.
30 Chapter 2 Paper trays ENWW
Load paper to the 2,100-sheet high-capacity input tray
The following information describes how to load paper in the high-capacity input tray, which is available as an
accessory. The tray holds up to 2,100 sheets of 75 g/m
2
(20 lb) paper.
1. Open the tray.
NOTE: Do not open this tray while it is in use.
2. Adjust the paper-width guide to the correct
position for the paper.
ENWW Load paper to the 2,100-sheet high-capacity input tray 31
3. Load paper into the tray. Check the paper to verify
the guides lightly touch the stack, but do not bend
it.
NOTE: To prevent jams, do not overll the tray.
Be sure that the top of the stack is below the tray
full indicator.
NOTE: If the tray is not adjusted correctly, an
error message might appear during printing or the
paper might jam.
4. Close the tray.
5. The tray conguration message displays on the
printer control panel.
6. Select the OK button to accept the detected type
and size, or select the Modify button to choose a
dierent paper size or type.
7. Select the correct type and size, and then select
the OK button.
32 Chapter 2 Paper trays ENWW
Load and print envelopes
Introduction
The following information describes how to print and load envelopes. Use Tray 1 or the envelope feeder
accessory to print on envelopes. Tray 1 holds up to 10 envelopes; the envelope feeder accessory holds up to 75
envelopes.
To print envelopes using the manual feed option, follow these steps to select the correct settings in the print
driver, and then load the envelopes into the tray after sending the print job to the printer.
Print envelopes
Print envelopes from Tray 1
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to
open the print driver.
NOTE: The name of the button varies for dierent software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen app, select Devices, select Print,
and then select the printer.
3. Click or tap the Paper/Quality tab.
4. In the Paper size drop-down list, select the correct size for the envelopes.
5. In the Paper type drop-down list, select Envelope.
6. In the Paper source drop-down list, select Manual feed.
7. Click the OK button to close the Document Properties dialog box.
8. In the Print dialog box, click the OK button to print the job.
Print envelopes from the envelope feeder accessory
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to
open the print driver.
NOTE: The name of the button varies for dierent software programs.
To access these features from a Windows 8 or 8.1 Start screen app, select Devices, select Print, and then
select the printer.
3. Click or tap the Paper/Quality tab.
4. Complete one of the following steps:
ENWW Load and print envelopes 33
● In the Paper size drop-down list, select the correct size for the envelopes.
● In the Paper type drop-down list, select Envelope.
● In the Paper source drop-down list, select Tray 3 or Tray 4—whichever tray corresponds to the
envelope feeder.
5. Click the OK button to close the Document Properties dialog box.
6. In the Print dialog box, click the OK button to print the job.
Envelope orientation
NOTE: The printer does not support duplex printing on envelopes.
Tray Envelope size How to load
Tray 1 Envelope #9, Envelope #10, Envelope
Monarch, Envelope B5, Envelope C5,
Envelope C6, Envelope DL
Face-up
Short, postage end leading into the printer.
Envelope feeder accessory Envelope #9, Envelope #10, Envelope
Monarch, Envelope B5, Envelope C5,
Envelope C6, Envelope DL
Face-up
Short, postage end leading into the printer.
34 Chapter 2 Paper trays ENWW
Load and print labels
Introduction
The following information describes how to print and load labels.
To print on sheets of labels, use Tray 2 or one of the optional 550-sheet trays.
NOTE: Tray 1 does not support labels.
To print labels using the manual feed option, follow these steps to select the correct settings in the print driver,
and then load the labels into the tray after sending the print job to the printer. When using manual feed, the
printer waits to print the job until it detects that the tray has been opened.
Manually feed labels
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to
open the print driver.
NOTE: The name of the button varies for dierent software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen app, select Devices, select Print,
and then select the printer.
3. Click the Paper/Quality tab.
4. In the Paper size drop-down list, select the correct size for the sheets of labels.
5. In the Paper type drop-down list, select Labels.
6. In the Paper source drop-down list, select Manual feed.
7. Click the OK button to close the Document Properties dialog box.
8. In the Print dialog box, click the Print button to print the job.
Label orientation
Tray How to load labels
Trays 2-5 Face-down
Top edge at the back of the tray
ENWW Load and print labels 35
Congure the 5-bin Multi-bin Mailbox with Stapler
The following information describes how to load staples and congure the options for the 5-bin Multi-bin
Mailbox with Stapler.
This accessory can staple documents in the upper left or upper right corners, and it can stack up to 1,000 sheets
of paper in the output bins. The output bins have three mode-conguration options: stacker mode, mailbox
mode, or function separator mode.
●
Congure the default staple location
●
Congure the operation mode
Congure the default staple location
1. From the Home screen on the printer control panel, navigate to the Settings application, and then select
the Settings icon.
2. Open the following menus:
a. Manage Stapler/Stacker
b. Staple
3. Select a staple location from the list of options, and then select Save or OK. The following options are
available:
● None: No staples
● Top left or right: If the document has portrait orientation, the staple is in the top left corner of the
short edge of the paper. If the document has landscape orientation, the staple is in the top right
corner of the long edge of the paper.
● Top left: The staple is in the top left corner of the short edge of the paper.
● Top right: The staple is in the top right corner of the long edge of the paper.
1
2
1 Top left corner of the short edge of the paper
2 Top right corner of the long edge of the paper
36 Chapter 2 Paper trays ENWW
Congure the operation mode
Use this procedure to congure how the printer sorts jobs into the output bins.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then select
the Settings icon.
2. Open the following menus:
a. Manage Stapler/Stacker
b. Operation Mode
3. Select a mode from the list of options, and then select the Save button. The following options are available:
● Mailbox: The printer places jobs in dierent bins according to the person who sent them.
● Stacker: The printer stacks jobs in the bins from bottom to top.
● Function Separator: The printer places jobs in dierent bins according to printer function such as print
jobs, copy jobs, or fax jobs.
To congure the HP print driver for the selected operation mode, complete the following steps:
Windows
®
7
1. Make sure the printer is turned on and connected to the computer or a network.
2. Open the Windows
®
Start menu, and then click Devices and Printers.
3. Right-click the name of the printer, and then select Printer Properties.
4. Click the Device Settings tab.
5. Select Update Now. Or, in the drop-down menu next to Automatic Conguration, select Update Now.
Windows
®
8.0, 8.1, and 10
1. Right-click on the bottom-left corner of the screen.
2. Select Control Panel. Under Hardware and Sound, select View devices and printers.
3. Right-click the name of the printer, and then select Printer Properties.
4. Click the Device Settings tab.
5. Select Update Now. Or, in the drop-down menu next to Automatic Conguration, select Update Now.
NOTE: Newer V4 drivers do not support Update Now. For these drivers, complete one of the following
procedures:
● Manually congure the operation mode under Accessory Output Bin, if listed.
● Stop and restart the print spooler
a. Click the Start button (or open a search box).
b. Type services.msc, and then press the Enter key.
ENWW Congure the 5-bin Multi-bin Mailbox with Stapler 37
c. Right-click Print Spooler in the list of services, and select Stop.
d. Right click Print Spooler again, and select Start.
● Shut down and restart the computer.
macOS
1. From the Apple menu, click System Preferences.
2. Select Print & Scan (or Printers & Scanners).
3. Select the printer, and then select Options & Supplies. Select Driver.
4. Manually congure the Accessory Output Mode, if available. Or, if not available, the operation mode is
congured at the time of printing.
38 Chapter 2 Paper trays ENWW
3 Supplies, accessories, and parts
●
Order supplies, accessories, and parts
●
Congure the HP toner-cartridge-protection supply settings
●
Replace the toner cartridge
●
Replace the staple cartridge
For more information
The following information is correct at the time of publication.
For video assistance, see www.hp.com/videos/LaserJet.
For current information, see www.hp.com/support/ljM610, www.hp.com/support/ljM611, or www.hp.com/
support/ljM612.
HP's all-inclusive help for the printer includes the following information:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
ENWW 39
Order supplies, accessories, and parts
Ordering
Order supplies and paper www.hp.com/go/suresupply
Order genuine HP parts or accessories www.hp.com/buy/parts
Order through service or support providers Contact an HP-authorized service or support provider.
Order using the HP Embedded Web Server (EWS) To access, in a supported Web browser on your computer, enter the
printer IP address or host name in the address/URL eld. The EWS
contains a link to the HP SureSupply website, which provides
options for purchasing Original HP supplies.
Supplies and accessories
Table 3-1 Supplies
Item Description Cartridge number Part number
HP 147Y Extra High Yield
Black Original LaserJet Toner
Cartridge
Extra high-capacity replacement toner cartridge 147Y W1470Y
HP 147X High Yield Black
Original LaserJet Toner
Cartridge
High-capacity replacement toner cartridge 147X W1470X
HP 147A Black Original
LaserJet Toner Cartridge
Standard-capacity replacement toner cartridge 147A W1470A
HP Staple Cartridge Rell Replacement staple cartridge Not applicable C5967A
Table 3-2 Accessories
Item Description Cartridge number Part number
1 GB Memory DIMM Kit Memory upgrade kit Not applicable G6W84A
HP LaserJet 550-sheet Paper
Tray
Optional input tray Not applicable L0H17A
HP 2,100-sheet HCI feeder
with stand
Optional high-capacity input feeder and stand Not applicable L0H18A
HP LaserJet Envelope Feeder Optional envelope feeder input tray Not applicable L0H21A
HP Stapling Mailbox Stapling mailbox accessory Not applicable L0H20A
HP Internal USB Ports Optional USB ports for connecting third-party
devices
Not applicable B5L28A
HP Secure High Performance
Hard Disk Drive
Replacement hard drive Not applicable B5L29A
40 Chapter 3 Supplies, accessories, and parts ENWW
Table 3-2 Accessories (continued)
Item Description Cartridge number Part number
HP Jetdirect 2900nw Print
Server
USB wireless print server accessory Not applicable J8031A
HP Jetdirect 3100w BLE/NFC
/Wireless Accessory for
printing from mobile devices
NOTE: Connected via the
Hardware Integration Pocket
or the rear host USB port.
The
HP Jetdirect 3100w BLE/NFC
/Wireless Accessory requires
the HP Internal USB ports
accessory.
Wireless accessory for “touch” printing from mobile
devices
Not applicable J8030A
Maintenance/long-life consumables
Maintenance/LLC Kit
Part number Estimated life
1
HP LaserJet 110v Maintenance Kit L0H24A 225,000 pages
HP LaserJet 220v Maintenance Kit L0H25A 225,000 pages
1
HP Maintenance/Long Life Consumables (LLC) life specications are estimations based on the LLC life test conditions listed below. Actual
individual life/yield during normal use varies depending on usage, environment, paper and other factors. Estimated life is not an implied
guarantee or warrantable.
The LLC life test conditions
● Print coverage: 5% evenly distributed across the page
● Environment: 17° to 25°C (62.6° to 77°F); 30%-70% relative humidity (RH)
● Media size: Letter/A4
● Media weight: 75 g/m
2
(20 lb) plain media
● Job size: 4 pages
● Short edge feed (A3) (i.e., Legal size media)
Factors that can reduce life from the conditions above:
● Media narrower than Letter/A4 widths (thermal slow downs equal more rotations)
● Paper heavier than 75 g/m
2
(20 lb) (heavier media creates higher stress on printer components)
● Print jobs smaller than 4 image (smaller jobs mean more thermal cycling and more rotations)
ENWW Order supplies, accessories, and parts 41
Congure the HP toner-cartridge-protection supply settings
●
Introduction
●
Enable or disable the Cartridge Policy feature
●
Enable or disable the Cartridge Protection feature
Introduction
Use HP Cartridge Policy and Cartridge Protection to control which cartridges are installed in the printer and
protect the cartridges that are installed from theft. These features are available with HP FutureSmart versions 3
and later.
● Cartridge Policy: This feature protects the printer from counterfeit toner cartridges by allowing only
genuine HP cartridges to be used with the printer. Using genuine HP cartridges ensures the best possible
print quality. When someone installs a cartridge that is not a genuine HP cartridge, the printer control panel
displays a message that the cartridge is unauthorized and it provides information explaining how to
proceed.
● Cartridge Protection: This feature permanently associates toner cartridges with a specic printer, or eet of
printers, so they cannot be used in other printers. Protecting cartridges protects your investment. When
this feature is enabled, if someone attempts to transfer a protected cartridge from the original printer into
an unauthorized printer, that printer will not print with the protected cartridge. The printer control panel
displays a message that the cartridge is protected, and it provides information explaining how to proceed.
CAUTION: After enabling cartridge protection for the printer, all subsequent toner cartridges installed in
the printer are automatically and permanently protected. To avoid protecting a new cartridge, disable the
feature before installing the new cartridge.
Turning the feature o does not turn o protection for cartridges that are currently installed.
Both features are o by default. Follow these procedures to enable or disable them.
Enable or disable the Cartridge Policy feature
NOTE: Enabling or disabling this feature might require entering an administrator password.
Use the printer control panel to enable the Cartridge Policy feature
1. From the Home screen on the printer control panel, open the Settings menu.
2. Open the following menus:
● Manage Supplies
● Cartridge Policy
3. Select Authorized HP.
Use the printer control panel to disable the Cartridge Policy feature
NOTE: Enabling or disabling this feature might require entering an administrator password.
42 Chapter 3 Supplies, accessories, and parts ENWW
1. From the Home screen on the printer control panel, open the Settings menu.
2. Open the following menus:
● Manage Supplies
● Cartridge Policy
3. Select O.
Use the HP Embedded Web Server (EWS) to enable the Cartridge Policy feature
1. Open the HP Embedded Web Server (EWS):
a. Find the printer IP address. On the printer control panel, press the button, and then use the arrow
keys to select the Ethernet
menu. Press the OK button to open the menu and display the IP
address or host name.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2. Open the Print tab.
3. From the left navigation pane, select Manage Supplies.
4. In the Supply Settings area, select Authorized HP from the Cartridge Policy drop-down list.
5. Click the Apply button to save the changes.
Use the HP Embedded Web Server (EWS) to disable the Cartridge Policy feature
1. Open the HP Embedded Web Server (EWS):
a. Find the printer IP address. On the printer control panel, press the button, and then use the arrow
keys to select the Ethernet menu. Press the OK button to open the menu and display the IP
address or host name.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2. Open the Print tab.
3. From the left navigation pane, select Manage Supplies.
4. In the Supply Settings area, select O from the Cartridge Policy drop-down list.
5. Click the Apply button to save the changes.
ENWW Congure the HP toner-cartridge-protection supply settings 43
Troubleshoot Cartridge Policy control panel error messages
Error message Description Recommended action
10.0X.30 Unauthorized <Color> Cartridge The administrator has congured this
printer to use only genuine HP supplies that
are still under warranty. The cartridge must
be replaced to continue printing.
Replace the cartridge with a genuine
HP toner cartridge.
If you believe you purchased a genuine
HP supply, visit www.hp.com/go/
anticounterfeit to determine if the toner
cartridge is a genuine HP cartridge, and
learn what to do if it is not a genuine
HP cartridge.
Enable or disable the Cartridge Protection feature
NOTE: Enabling or disabling this feature might require entering an administrator password.
Use the printer control panel to enable the Cartridge Protection feature
1. From the Home screen on the printer control panel, open the Settings menu.
2. Open the following menus:
● Manage Supplies
● Cartridge Protection
3. Select Protect Cartridges.
4. When the printer prompts to conrm, select Continue to enable the feature.
CAUTION: After enabling cartridge protection for the printer, all subsequent toner cartridges installed in
the printer are automatically and permanently protected. To avoid protecting a new cartridge, disable the
feature before installing the new cartridge.
Turning the feature o does not turn o protection for cartridges that are currently installed.
Use the printer control panel to disable the Cartridge Protection feature
1. From the Home screen on the printer control panel, open the Settings menu.
2. Open the following menus:
● Manage Supplies
● Cartridge Protection
3. Select O.
Use the HP Embedded Web Server (EWS) to enable the Cartridge Protection feature
1. Open the HP Embedded Web Server (EWS):
a. Find the printer IP address. On the printer control panel, press the button, and then use the arrow
keys to select the Ethernet
menu. Press the OK button to open the menu and display the IP
address or host name.
44 Chapter 3 Supplies, accessories, and parts ENWW
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2. Open the Print tab.
3. From the left navigation pane, select Manage Supplies.
4. In the Supply Settings area, select Protect cartridges from the Cartridge Protection drop-down list.
5. Click the Apply button to save the changes.
CAUTION: After enabling cartridge protection for the printer, all subsequent toner cartridges installed in
the printer are automatically and permanently protected. To avoid protecting a new cartridge, disable the
feature before installing the new cartridge.
Turning the feature o does not turn o protection for cartridges that are currently installed.
Use the HP Embedded Web Server (EWS) to disable the Cartridge Protection feature
1. Open the HP Embedded Web Server (EWS):
a. Find the printer IP address. On the printer control panel, press the button, and then use the arrow
keys to select the Ethernet menu. Press the OK button to open the menu and display the IP
address or host name.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2. Open the Print tab.
3. From the left navigation pane, select Manage Supplies.
4. In the Supply Settings area, select O from the Cartridge Protection drop-down list.
5. Click the Apply button to save the changes.
ENWW Congure the HP toner-cartridge-protection supply settings 45
Troubleshoot Cartridge Protection control panel error messages
Error message Description Recommended action
10.0X.57 Protected <Color> Cartridge The cartridge can only be used in the printer
or eet of printers that initially protected it
using HP Cartridge Protection.
The Cartridge Protection feature allows an
administrator to restrict cartridges to work
in only one printer or eet of printers. The
cartridge must be replaced to continue
printing.
Replace the cartridge with a new toner
cartridge.
46 Chapter 3 Supplies, accessories, and parts ENWW
Replace the toner cartridge
This printer indicates when the toner cartridge level is low. The actual toner cartridge life remaining can vary. The
toner cartridge does not need to be replaced at this time. Consider having a replacement cartridge available to
install when print quality is no longer acceptable.
Continue printing with the current cartridge until redistributing the toner no longer yields acceptable print
quality. To redistribute the toner, remove the toner cartridge from the printer and gently rock the cartridge back
and forth about its horizontal axis. For graphical representation, see cartridge replacement instructions. Reinsert
the toner cartridge into the printer and close the cover.
Table 3-3 Toner cartridge information
Item Description Cartridge
number
Part number
HP 147Y Extra High Yield Black Original LaserJet
Toner Cartridge
Extra high-capacity replacement toner cartridge 147Y W1470Y
HP 147X High Yield Black Original LaserJet Toner
Cartridge
High-capacity replacement toner cartridge 147X W1470X
HP 147A Black Original LaserJet Toner Cartridge Standard-capacity replacement toner cartridge 147A W1470A
Do not remove the toner cartridge from its package until you are ready to use it.
CAUTION: To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes.
Cover the green imaging drum if the toner cartridge must be removed from the printer for an extended period of
time.
The following illustration shows the toner-cartridge components.
HP 147X/HP 147A HP 147Y
2
1
3
2
2
2
1
3
3
3
1
1
1 Handle (HP 147Y Extra High Yield Black Original LaserJet Toner Cartridge only) or indentation for picking up the cartridge
2 Memory chip
3 Imaging drum
CAUTION: Do not touch the imaging drum. Fingerprints can cause print-quality problems.
ENWW Replace the toner cartridge 47
CAUTION: If toner gets on clothing, wipe it o by using a dry cloth and wash the clothes in cold water. Hot water
sets toner into fabric.
NOTE: Information about recycling used toner cartridges is on the toner cartridge box.
1. Press the cartridge door release button to open
the door.
2. Pull out the cartridge drawer.
3. Grasp the handle or indentation on the used toner
cartridge and pull up to remove it.
48 Chapter 3 Supplies, accessories, and parts ENWW
4. Remove the new toner cartridge from its
protective bag.
5. Hold both ends of the toner cartridge and rock it
5-6 times.
6. Remove the shipping cover.
7. Place the toner cartridge in the cartridge drawer.
ENWW Replace the toner cartridge 49
8. Close the toner cartridge drawer.
9. Close the cartridge door.
10. Pack the used toner cartridge into the box that the
new cartridge came in. Adhere the prepaid
shipping label to the box, and return the used
cartridge to HP for recycling.
50 Chapter 3 Supplies, accessories, and parts ENWW
Replace the staple cartridge
1. Open the stapler door.
2. Pull down the colored handle on the staple
carriage, and then pull the staple carriage straight
out.
3. Lift up the empty staple cartridge to remove it
from the staple carriage.
IMPORTANT: Do not discard the empty staple
carriage. You will use it to hold the new staple
cartridge.
4. Insert the new staple cartridge into the staple
carriage.
ENWW Replace the staple cartridge 51
5. Reinstall the staple carriage into the stapler by
pressing the colored handle inward until it snaps
into place.
6. Close the stapler door.
52 Chapter 3 Supplies, accessories, and parts ENWW
4 Print
●
Print tasks (Windows)
●
Print tasks (macOS)
●
Store print jobs on the printer to print later or print privately
●
Mobile printing solutions
●
Print from a USB ash drive
●
Print using high-speed USB 2.0 port (wired)
For more information
The following information is correct at the time of publication.
For video assistance, see www.hp.com/videos/LaserJet.
For current information, see www.hp.com/support/ljM610, www.hp.com/support/ljM611, or www.hp.com/
support/ljM612.
HP's all-inclusive help for the printer includes the following information:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
ENWW 53
Print tasks (Windows)
How to print (Windows)
The following procedure describes the basic printing process for Windows.
1. From the software program, select the Print option.
2. Select the printer from the list of printers. To change settings, click the Properties or Preferences button to
open the print driver.
NOTE: The name of the button varies for dierent software programs.
NOTE: In Windows 10, 8.1, and 8, these applications will have a dierent layout with dierent features
from what is described below for desktop applications. To access the print feature from a Start screen app,
complete the following steps:
● Windows 10: Select Print, and then select the printer.
● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.
NOTE: For more information, click the Help (?) button in the print driver.
3. Click the tabs in the print driver to congure the available options. For example, set the paper orientation
on the Finishing tab, and set the paper source, paper type, paper size, and quality settings on the Paper/
Quality tab.
4. Click the OK button to return to the Print dialog box. Select the number of copies to print from this screen.
5. Click the Print button to print the job.
Automatically print on both sides (Windows)
Use this procedure for printers that have an automatic duplexer installed. If the printer does not have an
automatic duplexer installed, or to print on paper types that the duplexer does not support, print on both sides
manually.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver.
NOTE: The name of the button varies for dierent software programs.
NOTE: In Windows 10, 8.1, and 8, these applications will have a dierent layout with dierent features
from what is described below for desktop applications. To access the print feature from a Start screen app,
complete the following steps:
● Windows 10: Select Print, and then select the printer.
● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.
3. Click the Finishing tab.
4. Select Print on both sides. Click OK to close the Document Properties dialog.
5. In the Print dialog, click Print to print the job.
54 Chapter 4 Print ENWW
Manually print on both sides (Windows)
Use this procedure for printers that do not have an automatic duplexer installed or to print on paper that the
duplexer does not support.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver.
NOTE: The name of the button varies for dierent software programs.
NOTE: In Windows 10, 8.1, and 8, these applications will have a dierent layout with dierent features
from what is described below for desktop applications. To access the print feature from a Start screen app,
complete the following steps:
● Windows 10: Select Print, and then select the printer.
● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.
3. Click the Finishing tab.
4. Select Print on both sides (manually), and then click OK to close the Document Properties dialog.
5. In the Print dialog, click Print to print the rst side of the job.
6. Retrieve the printed stack from the output bin, and place it in Tray 1.
7. If prompted, select the appropriate control panel button to continue.
Print multiple pages per sheet (Windows)
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver.
NOTE: The name of the button varies for dierent software programs.
NOTE: In Windows 10, 8.1, and 8, these applications will have a dierent layout with dierent features
from what is described below for desktop applications. To access the print feature from a Start screen app,
complete the following steps:
● Windows 10: Select Print, and then select the printer.
● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.
3. Click the Finishing tab.
4. Select the number of pages per sheet from the Pages per sheet drop-down list.
5. Select the correct Print page borders, Page order, and Orientation options. Click OK to close the Document
Properties dialog.
6. In the Print dialog, click Print to print the job.
ENWW Print tasks (Windows) 55
Select the paper type (Windows)
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver.
NOTE: The name of the button varies for dierent software programs.
NOTE: In Windows 10, 8.1, and 8, these applications will have a dierent layout with dierent features
from what is described below for desktop applications. To access the print feature from a Start screen app,
complete the following steps:
● Windows 10: Select Print, and then select the printer.
● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.
3. Click the Paper/Quality tab.
4. Select the paper type from the Paper type drop-down list.
5. Click OK to close the Document Properties dialog. In the Print dialog, click Print to print the job.
If the tray needs to be congured, a tray conguration message displays on the printer control panel.
6. Load the tray with the specied type and size of paper, and then close the tray.
7. Select the OK button to accept the detected type and size, or select the Modify button to choose a dierent
paper size or type.
8. Select the correct type and size, and then select the OK button.
56 Chapter 4 Print ENWW
Additional print tasks
Go to www.hp.com/support/ljM610, www.hp.com/support/ljM611, or www.hp.com/support/ljM612.
Instructions are available for performing specic print tasks, such as the following:
● Create and use printing shortcuts or presets
● Select the paper size, or use a custom paper size
● Select the page orientation
● Create a booklet
● Scale a document to t a specic paper size
● Print the rst or last pages of the document on dierent paper
● Print watermarks on a document
ENWW Print tasks (Windows) 57
Print tasks (macOS)
How to print (macOS)
The following procedure describes the basic printing process for macOS.
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then select other menus to adjust the print settings.
NOTE: The name of the item varies for dierent software programs.
4. Click the Print button.
Automatically print on both sides (macOS)
NOTE: This information applies to printers that include an automatic duplexer.
NOTE: This feature is available if you install the HP print driver. It might not be available if you are using AirPrint.
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then click the Layout menu.
NOTE: The name of the item varies for dierent software programs.
4. Select a binding option from the Two-Sided drop-down list.
5. Click the Print button.
Manually print on both sides (macOS)
NOTE: This feature is available if you install the HP print driver. It might not be available if you are using AirPrint.
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then click the Manual Duplex menu.
NOTE: The name of the item varies for dierent software programs.
4. Click the Manual Duplex box, and select a binding option.
5. Click the Print button.
6. Go to the printer, and remove any blank paper that is in Tray 1.
7. Retrieve the printed stack from the output bin and place it with the printed side facing down in the input
tray.
8. If prompted, select the appropriate control panel button to continue.
58 Chapter 4 Print ENWW
Print multiple pages per sheet (macOS)
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then click the Layout menu.
NOTE: The name of the item varies for dierent software programs.
4. From the Pages per Sheet drop-down list, select the number of pages that you want to print on each sheet.
5. In the Layout Direction area, select the order and placement of the pages on the sheet.
6. From the Borders menu, select the type of border to print around each page on the sheet.
7. Click the Print button.
Select the paper type (macOS)
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then click the Media & Quality menu or the Paper/Quality menu.
NOTE: The name of the item varies for dierent software programs.
4. Select from the Media & Quality or Paper/Quality options.
NOTE: This list contains the master set of options available. Some options are not available on all
printers.
● Media Type: Select the option for the type of paper for the print job.
● Print Quality: Select the resolution level for the print job.
● Edge-To-Edge Printing: Select this option to print close to the paper edges.
5. Click the Print button.
Additional print tasks
Go to www.hp.com/support/ljM610, www.hp.com/support/ljM611, or www.hp.com/support/ljM612.
Instructions are available for performing specic print tasks, such as the following:
● Create and use printing shortcuts or presets
● Select the paper size, or use a custom paper size
● Select the page orientation
● Create a booklet
● Scale a document to t a specic paper size
ENWW Print tasks (macOS) 59
● Print the rst or last pages of the document on dierent paper
● Print watermarks on a document
60 Chapter 4 Print ENWW
Store print jobs on the printer to print later or print privately
Introduction
The following information provides procedures for creating and printing documents that are stored on the
printer. These jobs can be printed at a later time or printed privately.
●
Create a stored job (Windows)
●
Create a stored job (macOS)
●
Print a stored job
●
Delete a stored job
●
Information sent to printer for Job Accounting purposes
Create a stored job (Windows)
Store jobs on the printer for private or delayed printing.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then select Properties or Preferences (the name varies for
dierent software programs).
NOTE: The name of the button varies for dierent software programs.
NOTE: In Windows 10, 8.1, and 8, these applications will have a dierent layout with dierent features
from what is described below for desktop applications. To access the print feature from a Start screen app,
complete the following steps:
● Windows 10: Select Print, and then select the printer.
● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.
3. Click the Job Storage tab.
4. Select a Job Storage Mode option.
● Proof and Hold: Print and proof one copy of a job, and then print more copies.
● Personal Job: The job does not print until you request it at the printer control panel. For this job-
storage mode, you can select one of the Make Job Private/Secure options. If you assign a personal
identication number (PIN) to the job, you must provide the required PIN at the control panel. If you
encrypt the job, you must provide the required password at the control panel. The print job is deleted
from memory after it prints and is lost if the printer loses power.
● Quick Copy: Print the requested number of copies of a job and store a copy of the job in the printer
memory so you can print it again later.
● Stored Job: Store a job on the printer and allow other users to print the job at any time. For this job-
storage mode, you can select one of the Make Job Private/Secure options. If you assign a personal
identication number (PIN) to the job, the person who prints the job must provide the required PIN at
the control panel. If you encrypt the job, the person who prints the job must provide the required
password at the control panel.
ENWW Store print jobs on the printer to print later or print privately 61
5. To use a custom user name or job name, click the Custom button, and then enter the user name or the job
name.
Select which option to use if another stored job already has that name:
● Use Job Name + (1-99): Append a unique number to the end of the job name.
● Replace Existing File: Overwrite the existing stored job with the new one.
6. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the Print
button to print the job.
Create a stored job (macOS)
Store jobs on the printer for private or delayed printing.
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the printer.
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then
click the Job Storage menu.
4. In the Mode drop-down list, select the type of stored job.
● Proof and Hold: Print and proof one copy of a job, and then print more copies.
● Personal Job: The job does not print until someone requests it at the printer control panel. If the job
has a personal identication number (PIN), provide the required PIN at the control panel. The print job
is deleted from memory after it prints and is lost if the printer loses power.
● Quick Copy: Print the requested number of copies of a job and store a copy of the job in the printer
memory to print it again later.
● Stored Job: Store a job on the printer and allow other users to print the job at any time. If the job has a
personal identication number (PIN), the person who prints the job must provide the required PIN at
the control panel.
5. To use a custom user name or job name, click the Custom button, and then enter the user name or the job
name.
Select which option to use if another stored job already has that name.
● Use Job Name + (1-99): Append a unique number to the end of the job name.
● Replace Existing File: Overwrite the existing stored job with the new one.
6. If you selected the Stored Job or Personal Job option in step 4, you can protect the job with a PIN. Type a 4-
digit number in the Use PIN to Print eld. When other people attempt to print this job, the printer prompts
them to enter this PIN number.
7. Click the Print button to process the job.
Print a stored job
Use this procedure to print a document that is in a job storage folder on the printer.
62 Chapter 4 Print ENWW
1. From the Home screen on the printer control panel, select Print, and then select Print from Job Storage.
2. Under Stored Jobs to Print, select Choose, and then select the folder where the document is saved.
3. Select the document, and then touch Select.
If the document is private, enter the four-digit PIN in the Password eld, and then select OK.
4. To adjust the number of copies, select the box to the left of the Print button, and then select the number of
copies from the keypad that opens. Select the Close button to close the keypad.
5. Select Print to print the document.
Delete a stored job
You can delete documents that have been saved to the printer when they are no longer needed. You can also
adjust the maximum number of jobs for the printer to store.
●
Delete a job that is stored on the printer
●
Change the job storage limit
Delete a job that is stored on the printer
You can delete documents that have been saved to the printer when they are no longer needed. You can also
adjust the maximum number of jobs for the printer to store.
1. From the Home screen on the printer control panel, select Print.
2. Select Print from Job Storage.
3. Select Choose, and then select the name of the folder where the job is stored.
4. Select the name of the job. If the job is private or encrypted, enter the PIN or password.
5. Select the Trash button to delete the job.
Change the job storage limit
When a new job is stored in the printer memory, the printer overwrites any previous jobs with the same user and
job name. If a job is not already stored under the same user and job name, and the printer needs additional
space, the printer might delete other stored jobs starting with the oldest. Follow these steps to change the
number of jobs that the printer can store:
1. From the Home screen on the printer control panel, navigate to the Settings application and then select the
Settings icon.
2. Open the following menus:
a. Copy/Print or Print
b. Manage Stored Jobs
c. Temporary Job Storage Limit
3. Use the keypad to enter the number of jobs that the printer stores.
4. Press the OK button or touch Done to save the setting.
ENWW Store print jobs on the printer to print later or print privately 63
Information sent to printer for Job Accounting purposes
Printing jobs sent from drivers on the client (e.g., PC) may send personally identiable information to HP’s
Printing and Imaging devices. This information may include, but is not limited to, user name and client name
from which the job originated that may be used for job accounting purposes, as determined by the Administrator
of the printing device. This same information may also be stored with the job on the mass storage device (e.g.,
disk drive) of the printing device when using the job storage feature.
64 Chapter 4 Print ENWW
Mobile printing solutions
Introduction
HP oers multiple mobile printing solutions to enable easy printing to an HP printer from a laptop, tablet,
smartphone, or other mobile device. To see the full list and to determine the best choice, go to www.hp.com/go/
MobilePrinting.
NOTE: Update the printer rmware to ensure all mobile printing and ePrint capabilities are supported.
●
Wi-Fi, Wi-Fi Direct Print, NFC, and BLE printing
●
HP ePrint via email
●
AirPrint
●
Android embedded printing
Wi-Fi, Wi-Fi Direct Print, NFC, and BLE printing
HP provides Wi-Fi, Wi-Fi Direct Print, Near Field Communication (NFC), and Bluetooth Low Energy (BLE) printing
for printers with a supported HP Jetdirect 3100w BLE/NFC/Wireless Accessory. This accessory is available as an
option for HP LaserJet printers that include a hardware-integration pocket (HIP).
Wi-Fi, Wi-Fi Direct Print, NFC, and BLE printing enable Wi-Fi capable (mobile) devices to make a wireless network
connection directly to the printer without using a wireless router.
The printer does not need to be connected to the network for this mobile walk-up printing to work.
Use Wi-Fi Direct Print to print wirelessly from the following devices:
● iPhone, iPad, or iPod touch using Apple AirPrint
● Android mobile devices using the Android embedded print solution
For more information on wireless printing, go to www.hp.com/go/wirelessprinting.
NFC and Wi-Fi Direct Print capabilities can be enabled or disabled from the printer control panel.
1. From the Home screen on the printer control panel, open the Settings menu.
2. Open the following menus:
● Networking
● Wi-Fi Direct
● Status
3. Select On, and then select OK to enable wireless printing.
NOTE: In environments where more than one model of the same printer is installed, it might be helpful to
provide each printer a unique Wi-Fi Direct Name for easier printer identication for Wi-Fi Direct printing. The
wireless network names, e.g., Wi-Fi, Wi-Fi Direct, etc. are available on the Information screen by pressing or
touching the Information button on the printer control panel, and then selecting the Network option or the
Wireless option.
Complete the following procedure to change the printer Wi-Fi Direct name:
ENWW Mobile printing solutions 65
1. From the Home screen on the printer control panel, open the Settings menu.
2. Open the following menus:
● Networking
● Wi-Fi Direct
● Wi-Fi Direct name
3. Use the keypad to change the name in the Wi-Fi Direct Name text eld. Select OK.
HP ePrint via email
Use HP ePrint to print documents by sending them as an email attachment to the printer's email address from
any email enabled device.
To use HP ePrint, the printer must meet these requirements:
● The printer must be connected to a wired or wireless network and have Internet access.
● HP Web Services must be enabled on the printer, and the printer must be registered with HP Connected.
Follow this procedure to enable HP Web Services and register with HP Connected:
1. Open the HP Embedded Web Server (EWS):
a. Find the printer IP address. On the printer control panel, press the button, and then use the arrow
keys to select the Ethernet menu. Press the OK button to open the menu and display the IP
address or host name.
b. From a computer on the same network as the printer, open a web browser. In the address line, type
the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on
the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2. Click the HP Web Services tab.
3. Select the option to enable Web Services.
NOTE: Enabling Web Services might take several minutes.
4. Go to www.hpconnected.com to create an HP ePrint account and complete the setup process.
AirPrint
Direct printing using Apple’s AirPrint is supported for iOS and from Mac computers running macOS 10.7 Lion and
newer. Use AirPrint to print directly to the printer from an iPad, iPhone (3GS or later), or iPod touch (third
generation or later) in the following mobile applications:
● Mail
● Photos
66 Chapter 4 Print ENWW
● Safari
● iBooks
● Select third-party applications
To use AirPrint, the printer must be connected to the same network (sub-net) as the Apple device. For more
information about using AirPrint and about which HP printers are compatible with AirPrint, go to
www.hp.com/go/MobilePrinting.
NOTE: Before using AirPrint with a USB connection, verify the version number. AirPrint versions 1.3 and earlier
do not support USB connections.
Android embedded printing
HP's built-in print solution for Android and Kindle enables mobile devices to automatically nd and print to HP
printers that are either on a network or within wireless range for Wi-Fi Direct printing.
The print solution is built into the many versions of the operating system.
NOTE: If printing is not available on your device, go to the Google Play > Android apps and install the HP Print
Service Plugin.
For more information on how to use Android embedded printing and which Android devices are supported, go to
www.hp.com/go/MobilePrinting.
ENWW Mobile printing solutions 67
Print from a USB ash drive
Introduction
This printer features easy-access USB printing, for quickly printing les without sending them from a computer.
The printer accepts standard USB ash drives in the USB port near the control panel. The control panel USB port
supports the following types of les:
– .pdf
– .prn
– .pcl
– .ps
– .cht
●
Enable the USB port for printing
●
Print USB documents
Enable the USB port for printing
The USB port is disabled by default. Before using this feature, enable the USB port. Use one of the following
methods to enable the port:
Method one: Enable the USB port from the printer control panel menus
1. From the Home screen on the printer control panel, navigate to the Settings application, and then select
the Settings icon.
2. Open the following menus
a. Copy/Print or Print
b. Enable Print From USB Drive
3. Select the Enabled option.
Method two: Enable the USB port from the HP Embedded Web Server (network-connected printers only)
1. Find the printer IP address: From the Home screen on the printer control panel, select the Information
icon, and then select the Network icon to display the IP address or host name.
2. Open a web browser, and in the address line, type the IP address exactly as it displays on the printer
control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a There is a problem with this website’s security certicate message
when attempting to open the EWS, click Continue to this website (not recommended).
Choosing Continue to this website (not recommended) will not harm the computer while navigating within
the EWS for the HP printer.
68 Chapter 4 Print ENWW
3. Select the Copy/Print tab for multi-function printer models, or the Print tab for single-function printer
models.
4. In the left menu, select Print from USB Drive Settings.
5. Select Enable Print from USB Drive.
6. Click Apply.
Print USB documents
1. Insert the USB ash drive into the easy-access USB port.
NOTE: The port might be covered. For some printers, the cover ips open. For other printers, pull the
cover straight out to remove it.
2. From the Home screen on the printer control panel, select Print, and then select Print from USB Drive.
3. Select Choose, select the name of the document to print, and then select Select.
NOTE: The document might be in a folder. Open folders as necessary.
4. To adjust the number of copies, select the eld for the number of copies. Use the keypad to enter the
number of copies to print.
5. Select Print to print the document.
ENWW Print from a USB ash drive 69
Print using high-speed USB 2.0 port (wired)
Enable the high-speed USB port for printing
This printer features a high-speed USB 2.0 port for wired USB printing. The port is located in the interface ports
area on the back of the printer and is disabled by default. Use one of the following methods to enable the port.
Once the port is enabled, install the product software in order to print using this port.
Method one: Enable the high-speed USB 2.0 port from the printer control panel menus
1. From the Home screen on the printer control panel, navigate to the Settings application, and then select
the Settings icon.
2. Open the following menus
a. General
b. Enable Device USB
3. Select the Enabled option.
Method two: Enable the high-speed USB 2.0 port from the HP Embedded Web Server (network-connected printers only)
1. Find the printer IP address: From the Home screen on the printer control panel, select the Information
icon, and then select the Network icon to display the IP address or host name.
2. Open a web browser, and in the address line, type the IP address exactly as it displays on the printer
control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a There is a problem with this website’s security certicate message
when attempting to open the EWS, click Continue to this website (not recommended).
Choosing Continue to this website (not recommended) will not harm the computer while navigating within
the EWS for the HP printer.
3. Select the Security tab.
4. On the left side of the screen, select General Security.
5. Scroll down to the Hardware Ports and select the check box to enable both of the items:
● Enable Device USB
● Enable Host USB plug and play
6. Click Apply.
70 Chapter 4 Print ENWW
5 Manage the printer
●
Advanced conguration with HP Embedded Web Server (EWS)
●
Congure IP network settings
●
Printer security features
●
Energy-conservation settings
●
HP Web Jetadmin
●
Software and rmware updates
For more information
The following information is correct at the time of publication.
For video assistance, see www.hp.com/videos/LaserJet.
For current information, see www.hp.com/support/ljM610, www.hp.com/support/ljM611, or www.hp.com/
support/ljM612.
HP's all-inclusive help for the printer includes the following information:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
ENWW 71
Advanced conguration with HP Embedded Web Server (EWS)
●
Introduction
●
How to access the HP Embedded Web Server (EWS)
●
HP Embedded Web Server features
Introduction
Use the HP Embedded Web Server to manage printing functions from a computer instead of the printer control
panel.
● View printer status information
● Determine the remaining life for all supplies and order new ones
● View and change tray congurations
● View and change the printer control-panel menu conguration
● View and print internal pages
● Receive notication of printer and supplies events
● View and change network conguration
The HP Embedded Web Server works when the printer is connected to an IP-based network. The HP Embedded
Web Server does not support IPX-based printer connections. Internet access is not needed to open and use the
HP Embedded Web Server.
When the printer is connected to the network, the HP Embedded Web Server is automatically available.
NOTE: The HP Embedded Web Server is not accessible beyond the network rewall.
To use the HP Embedded Web Server, the browser must meet the following requirements:
Table
5-1 Browser requirements
Operating system Browser
Windows® 7 Internet Explorer (version 8.x or greater)
Google Chrome (version 34.x or greater)
Firefox (version 20.x or greater)
Windows® 8 or greater Internet Explorer (version 9.x or greater)
Google Chrome (version 34.x or greater)
Firefox (version 20.x or greater)
macOS Safari (version 5.x or greater)
Google Chrome (version 34.x or greater)
Linux Google Chrome (version 34.x or greater)
Firefox (version 20.x or greater)
72 Chapter 5 Manage the printer ENWW
How to access the HP Embedded Web Server (EWS)
Follow these steps to open the HP Embedded Web Server (EWS).
1. Find the printer IP address: From the Home screen on the printer control panel, select the Information
icon, and then select the Network icon to display the IP address or host name.
2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the
printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be safe,
select the option to continue to the website. Accessing this website will not harm the computer.
HP Embedded Web Server features
Information tab
Table 5-2 HP Embedded Web Server Information tab
Menu Description
Device Status Shows the printer status and shows the estimated life remaining of HP supplies. The page
also shows the type and size of paper set for each tray. To change the default settings, click
the Change Settings link.
Conguration Page Shows the information found on the conguration page.
Supplies Status Page Shows the status of the supplies for the printer.
Event Log Page Shows a list of all printer events and errors. Use the HP Instant Support link (in the Other
Links area on all HP Embedded Web Server pages) to connect to a set of dynamic web
pages that help solve problems. These pages also show additional services available for
the printer.
Usage Page Shows a summary of the number of pages the printer has printed, grouped by size, type,
and paper print path.
Device Information Shows the printer network name, address, and model information. To customize these
entries, click the Device Information menu on the General tab.
Control Panel Snapshot Shows an image of the current screen on the control panel display.
Printable Reports and Pages Lists the internal reports and pages for the printer. Select one or more items to print or
view.
Open Source Licenses Shows a summary of the licenses for open source software programs that can be used
with the printer.
General tab
Table
5-3 HP Embedded Web Server General tab
Menu Description
Display Settings Congure settings for sound, timeout for inactivity, clearable warnings, and continuable
events.
Control Panel Language and Keyboard
Layouts
Select the default language for control panel messages and the default keyboard layout for
each language.
ENWW Advanced conguration with HP Embedded Web Server (EWS) 73
Table 5-3 HP Embedded Web Server General tab (continued)
Menu Description
Alerts Set up email alerts for various printer and supplies events.
Control Panel Settings App Shows Settings app options that are available on the printer control panel.
General Settings Congure how the printer recovers from jams and whether copy jobs initiated at the printer
control panel take priority over print jobs.
AutoSend Congure the printer to send automated emails regarding printer conguration and
supplies to specic email addresses.
Edit Other Links Add or customize a link to another website. This link displays in the footer area on all
HP Embedded Web Server pages.
Ordering Information Enter information about ordering replacement cartridges. This information displays on the
supplies status page.
Device Information Name the printer and assign an asset number to it. Enter the name of the primary contact
who will receive information about the printer.
Language Set the language in which to display the HP Embedded Web Server information.
Firmware Upgrade Download and install printer rmware upgrade les.
Date/Time Settings Set the date and time or synchronize with a network time server.
Energy Settings Set or edit sleep settings that aect how much power the printer uses, the wake/sleep
time, how quickly the printer enters sleep mode, and how quickly the printer wakes up
from sleep mode.
Backup and Restore Create a backup le that contains printer and user data. If necessary, use this le to restore
data to the printer.
Reset Factory Settings Restore printer settings to the factory defaults.
Solution Installer Install third-party software packages that extend or modify the functionality of the printer.
Job Statistics Settings Provides connection information about third-party job-statistics services.
Quota Settings Provides connection information about third-party job-quota services.
Print tab
Table
5-4 HP Embedded Web Server Print tab
Menu Description
Print from USB drive settings Enable or disable the Print from USB Drive menu on the control panel.
Manage Stored Jobs Enable or disable the ability to store jobs in the printer memory.
Congure job-storage options.
Default Print Options Congure the default options for print jobs.
Restrict Color
(Color printers only)
Permit or restrict color printing.
Specify permissions for individual users or for jobs that are sent from specic software
programs.
PCL and PostScript Settings Adjust the PCL and PostScript settings for all print jobs.
74 Chapter 5 Manage the printer ENWW
Table 5-4 HP Embedded Web Server Print tab (continued)
Menu Description
Print Quality Congure the print quality settings, including color adjustment, image registration, and
allowed paper types.
Manage Trays Congure settings for paper trays.
Supplies tab
Table 5-5 HP Embedded Web Server Supplies tab
Menu Description
Manage Supplies Congure how the printer reacts when supplies reach a Very Low state.
Troubleshooting tab
Table 5-6 HP Embedded Web Server Troubleshooting tab
Menu Description
General Troubleshooting Select from a variety of reports and tests to help solve problems with the printer.
Online Help Link to HP cloud-based online help to assist in troubleshooting printing issues.
Diagnostic Data
NOTE: This item is available only if an
administrator password is set from the
Security tab.
Export printer information to a le that can be useful for detailed problem analysis.
Calibration/Cleaning Set cleaning and calibration settings, print a cleaning page, and perform a full or partial
calibration.
Reset Factory Settings Restore printer settings to factory defaults.
Firmware Upgrade Download and install printer rmware upgrade les.
Security tab
Table
5-7 HP Embedded Web Server Security tab
Menu Description
General Security Settings for general security, including the following:
● Congure an administrator password to restrict access to certain features on the
printer.
● Set PJL password for processing PJL commands.
● Set le system access and rmware upgrade security.
● Enable or disable the Host USB port on the control panel or the USB connectivity port
on the formatter for printing directly from a computer.
● View the status of all security settings.
Account Policy Enable administrator account settings.
ENWW Advanced conguration with HP Embedded Web Server (EWS) 75
Table 5-7 HP Embedded Web Server Security tab (continued)
Menu Description
Access Control Congure access to printer functions for specic individuals or groups, and select the
method individuals use to sign in to the printer.
Protect Stored Data Congure and manage the internal hard drive for the printer. This printer includes an
encrypted hard drive for maximum security.
Congure settings for jobs that are stored on the printer hard drive.
Manage Remote Apps Manage or whitelist remote apps by importing or deleting certicates that allow devices to
use this product.
Certicate Management Install and manage security certicates for access to the printer and the network.
Web Service Security Allow resources on this printer to be accessed by web pages from dierent domains. If no
sites are added to the list, then all sites are trusted.
Self Test Verify that the security functions are running according to expected system parameters.
HP Web Services tab
Use the HP Web Services tab to congure and enable HP Web Services for this printer. It is necessary to enable
HP Web Services to use the HP ePrint feature.
Table
5-8 HP Embedded Web Server HP Web Services tab
Menu Description
Web Services Setup Connect this printer to HP Connected on the web by enabling HP Web Services.
Web Proxy Congure a proxy server if there are issues enabling HP Web Services or connecting the
printer to the Internet.
Smart Cloud Print Enable Smart Cloud Print , which allows access to web-based apps that extend the
capabilities of the printer.
Networking tab
Use the Networking tab to congure and secure network settings for the printer when it is connected to an IP-
based network. This tab does not display if the printer is connected to other types of networks.
Table
5-9 HP Embedded Web Server Networking tab
Menu Description
Conguration
Wi-Fi Direct Congure Wi-Fi Direct settings for printers that include embedded Wi-Fi Direct Print and
NFC printing or that have a wireless accessory installed.
NOTE: The conguration options available depend on the print server model.
TCP/IP Settings Congure TCP/IP settings for IPv4 and IPv6 networks.
NOTE: The conguration options available depend on the print server model.
Network Settings Congure IPX/SPX, AppleTalk, DLC/LLC, and SNMP settings, depending on the print server
model.
76 Chapter 5 Manage the printer ENWW
Table 5-9 HP Embedded Web Server Networking tab (continued)
Menu Description
Other Settings Congure general printing protocols and services supported by the print server. The
available options depend on the print server model, but can include rmware update, LPD
queues, USB settings, support information, and refresh rate.
AirPrint Enable, set up, or disable network printing from Apple supported printers.
Select Language Change the language displayed by the HP Embedded Web Server. This page displays if the
web pages support multiple languages. Optionally, select supported languages through
language-preference settings in the browser.
Select Location Select a country/region for the printer.
Google Cloud Print
Setup Set up Google Cloud Print options.
Web Proxy Congure proxy settings.
Security
Settings View and restore current security settings to factory-default values.
Congure security settings using the Security Conguration Wizard.
NOTE: Do not use the Security Conguration Wizard to congure security settings using
network-management applications, such as HP Web Jetadmin.
Authorization Control conguration management and use of this printer, including the following:
● Set or change the administrator password to control access to conguration
parameters.
● Request, install, and manage digital certicates on the HP Jetdirect print server.
● Limit host access to this printer through an Access Control List (ACL) (for selected
print servers on IPv4 networks only).
Secure Communication Congure security settings.
Mgmt. Protocols Congure and manage security protocols for this printer, including the following:
● Set the security management level for the HP Embedded Web Server, and control
trac over HTTP and HTTPS.
● Congure the SNMP (Simple Network Management Protocol) operation. Enable or
disable the SNMP v1/v2c or SNMP v3 agents on the print server.
● Control access through protocols that may not be secure, such as printing protocols,
print services, discovery protocols, name resolution services, and conguration-
management protocols.
802.1X Authentication Congure 802.1X authentication settings on the Jetdirect print server as required for client
authentication on the network, and reset the 802.1X authentication settings to factory-
default values.
CAUTION: When changing the 802.1X authentication settings; the printer might lose its
connection. To reconnect, it might be necessary to reset the print server to a factory-
default state and reinstall the printer.
ENWW Advanced conguration with HP Embedded Web Server (EWS) 77
IPsec/Firewall View or congure a Firewall policy or an IPsec/Firewall policy.
Announcement Agent Enable or disable the HP Device Announcement Agent, set the conguration server, and
congure mutual authentication using certicates.
Diagnostics
Network Statistics Display network statistics that are collected and stored on the HP Jetdirect print server.
Protocol Info View a list of network-conguration settings on the HP Jetdirect print server for each
protocol.
Conguration Page View the HP Jetdirect conguration page, which contains status and conguration
information.
Other Links list
NOTE: Congure which links display in the footer of the HP Embedded Web Server by using the Edit Other Links
menu on the General tab. The following are the default links.
Table 5-10 HP Embedded Web Server Other Links list
Menu Description
HP Instant Support Connect to the HP website to nd solutions to printer problems.
Shop for Supplies Connect to the HP SureSupply website for information on purchasing original HP supplies,
such as cartridges and paper.
Product Support Connect to the support site for the printer to search for help on various topics.
78 Chapter 5 Manage the printer ENWW
Congure IP network settings
●
Printer sharing disclaimer
●
View or change network settings
●
Rename the printer on a network
●
Manually congure IPv4 TCP/IP parameters from the control panel
●
Manually congure IPv6 TCP/IP parameters from the control panel
●
Link speed and duplex settings
Printer sharing disclaimer
HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and
not of the HP printer drivers. Go to Microsoft at www.microsoft.com.
View or change network settings
Use the HP Embedded Web Server to view or change IP conguration settings.
1. Find the printer IP address: From the Home screen on the printer control panel, select the Information
icon, and then select the Network icon to display the IP address or host name.
2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the
printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be safe,
select the option to continue to the website. Accessing this website will not harm the computer.
3. Click the Networking tab to obtain network information. Change settings as needed.
Rename the printer on a network
To rename the printer on a network so that it can be uniquely identied, use the HP Embedded Web Server.
1. Find the printer IP address: From the Home screen on the printer control panel, select the Information
icon, and then select the Network icon to display the IP address or host name.
2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the
printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be safe,
select the option to continue to the website. Accessing this website will not harm the computer.
3. Open the General tab.
4. On the Device Information page, the default printer name is in the Device Name eld. You can change this
name to uniquely identify this printer.
ENWW Congure IP network settings 79
NOTE: Completing the other elds on this page is optional.
5. Click the Apply button to save the changes.
Manually congure IPv4 TCP/IP parameters from the control panel
Use the control-panel Settings menus to manually set an IPv4 address, subnet mask, and default gateway.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then select
the Settings icon.
2. Open the following menus:
a. Networking
b. Ethernet
c. TCP/IP
d. IPV 4 Settings
e. Cong Method
3. Select the Manual option, and then select OK.
4. Open the Manual Settings menu.
5. Select the IP Address, Subnet Mask, or Default Gateway option.
6. Use the numeric keypad to enter the correct digits for the eld, and then select OK.
Repeat the process for each eld to be congured.
Manually congure IPv6 TCP/IP parameters from the control panel
Use the control-panel Settings menus to manually set an IPv6 address.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then select
the Settings icon.
2. To enable manual conguration, open the following menus:
a. Networking
b. Ethernet
c. TCP/IP
d. IPV6 Settings
3. Select Enable, select On, and then select OK.
4. Open the Address menu.
5. Open the Manual Settings menu, and then select Address. Use the keypad to enter the address, and then
select OK.
80 Chapter 5 Manage the printer ENWW
Link speed and duplex settings
NOTE: This information applies only to Ethernet networks. It does not apply to wireless networks.
The link speed and communication mode of the print server must match the network hub. For most situations,
leave the printer in automatic mode. Incorrect changes to the link speed and duplex settings might prevent the
printer from communicating with other network devices. To make changes, use the printer control panel.
NOTE: The printer setting must match the setting for the network device (a network hub, switch, gateway,
router, or computer).
NOTE: Making changes to these settings causes the printer to turn o and then on. Make changes only when
the printer is idle.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then select
the Settings icon.
2. Open the following menus:
a. Networking
b. Ethernet
c. Link Speed
3. Select one of the following options:
● Auto: The print server automatically congures itself for the highest link speed and communication
mode allowed on the network.
● 10T Half: 10 megabytes per second (Mbps), half-duplex operation
● 10T Full: 10 Mbps, full-duplex operation
● 10T Auto: 10 Mbps, automatic-duplex operation
● 100TX Half: 100 Mbps, half-duplex operation
● 100TX Full: 100 Mbps, full-duplex operation
● 100TX Auto: 100 Mbps, automatic-duplex operation
● 1000T Full: 1000 Mbps, full-duplex operation
4. Select OK. The printer turns o and then on.
ENWW Congure IP network settings 81
Printer security features
Introduction
The printer includes several security features to restrict who has access to conguration settings, to secure data,
and to prevent access to valuable hardware components.
●
Security statements
●
IP Security
●
Assign or change the system password using the HP Embedded Web Server
●
Encryption support: HP High Performance Secure Hard Disks
●
Lock the formatter
Security statements
The printer supports security standards and recommended protocols that help you keep the printer secure,
protect critical information on your network, and simplify the way you monitor and maintain the printer.
IP Security
IP Security (IPsec) is a set of protocols that control IP-based network trac to and from the printer. IPsec
provides host-to-host authentication, data integrity, and encryption of network communications.
For printers that are connected to the network and have an HP Jetdirect print server, you can congure IPsec by
using the Networking tab in the HP Embedded Web Server.
Assign or change the system password using the HP Embedded Web Server
Assign an administrator password for access to the printer and the HP Embedded Web Server so that
unauthorized users cannot change the printer settings.
1. Find the printer IP address: From the Home screen on the printer control panel, select the Information
icon, and then select the Network icon to display the IP address or host name.
2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the
printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be safe,
select the option to continue to the website. Accessing this website will not harm the computer.
3. Click the Security tab.
4. Open the General Security menu.
5. In the area labeled Set the Local Administrator Password, enter the name to associate with the password in
the Username eld.
6. Enter the password in the New Password eld, and then enter it again in the Verify Password eld.
82 Chapter 5 Manage the printer ENWW
NOTE: To change an existing password, rst enter the existing password in the Old Password eld.
7. Click the Apply button.
NOTE: Make note of the password and store it in a safe place. The administrator password cannot be
recovered. If the administrator password is lost or forgotten, contact HP Support at support.hp.com for the
assistance required to completely reset the printer.
Some features on the printer control panel can be secured so that unauthorized people cannot use them. When
a feature is secured, the printer prompts you to sign in before you can use it. You can also sign in without waiting
for a prompt by selecting Sign In from the printer control panel.
Typically, the credentials for signing in to the printer are the same as for signing in to the network. Consult the
network administrator for this printer if you have questions about which credentials to use.
1. Sign in to the printer:
● Keypad control panels: Press the Sign In button
● Touchscreen control panels: From the Home screen on the printer control panel, select Sign In.
2. Follow the prompts to enter the credentials.
NOTE:
To maintain security for the printer, press the Sign Out button or select Sign Out when you have
nished using the printer.
Encryption support: HP High Performance Secure Hard Disks
The hard disk provides hardware-based encryption so you can securely store sensitive data without impacting
printer performance. This hard disk uses the latest Advanced Encryption Standard (AES) and has versatile time-
saving features and robust functionality.
Use the Security menu in the HP Embedded Web Server to congure the disk.
Lock the formatter
The formatter has a slot that you can use to attach a security cable. Locking the formatter prevents someone
from removing valuable components from it.
ENWW Printer security features 83
Energy-conservation settings
Introduction
●
Print with EconoMode
●
Set the sleep timer and congure the printer to use 1 watt or less of power
Print with EconoMode
This printer has an EconoMode option for printing drafts of documents. Using EconoMode can use less toner.
However, using EconoMode can also reduce print quality.
HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might
outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer acceptable,
consider replacing the toner cartridge.
NOTE: If this option is not available in the print driver, set it using the printer control panel.
Congure EconoMode from the print driver
1. From the software program, select the Print option.
2. Select the printer, and then click the Properties or Preferences button.
3. Click the Paper/Quality tab.
4. Click the EconoMode check box to enable the feature, and then click OK.
Congure EconoMode from the printer control panel
1. From the Home screen on the printer control panel, navigate to the Settings application, and then select
the Settings icon.
2. Open the following menus:
a. Copy/Print or Print
b. Default Print Options
c. Economode
3. Select On or O to enable or disable the feature.
Set the sleep timer and congure the printer to use 1 watt or less of power
The sleep settings aect how much power the printer uses, the wake/sleep time, how quickly the printer enters
sleep mode, and how quickly the printer wakes up from sleep mode.
To congure the printer to use 1 watt or less of power while in sleep mode, enter times for both the Sleep after
Inactivity and Auto O after sleep settings.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then select
the Settings icon.
2. Open the following menus:
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a. General Settings
b. Energy Settings
c. Sleep Settings
3. Select Sleep after Inactivity to specify the number of minutes the printer is inactive before it enters sleep
mode. Enter the appropriate time period.
NOTE: The sleep-mode default time is 0 minutes. Zero (0) indicates that the printer will go to sleep in less
than 1 minute.
4. Select Auto O after sleep to put the printer into a deeper power save mode after a period of sleep. Enter
the appropriate time period.
NOTE: By default, the printer will wake from Auto O in response to any activity other than USB or Wi-Fi,
but can be set to wake only to the power button.
5. Select Done to save the settings.
ENWW Energy-conservation settings 85
HP Web Jetadmin
HP Web Jetadmin is an award-winning, industry-leading tool for eciently managing a wide variety of
networked HP products, including printers, multifunction printers, and digital senders. This single solution allows
you to remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment —
ultimately increasing business productivity by helping you save time, control costs, and protect your investment.
HP Web Jetadmin upgrades are periodically made available to provide support for specic product features. Go
to www.hp.com/go/webjetadmin for more information.
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Software and rmware updates
HP regularly updates software and rmware to x any issues and to add features. To take advantage of the most
current updates, download the most recent driver le, rmware le, or both from the Web.
Go to www.hp.com/support/ljM610, www.hp.com/support/ljM611, or www.hp.com/support/ljM612. Click
Software and Drivers.
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88 Chapter 5 Manage the printer ENWW
6 Solve problems
●
Customer support
●
Control panel help system
●
Reset factory settings
●
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel
●
Printer does not pick up paper or misfeeds
●
Clear paper jams
●
Resolving mono print quality problems
●
Solve wired network problems
●
Solve wireless network problems
For more information
The following information is correct at the time of publication.
For video assistance, see www.hp.com/videos/LaserJet.
For current information, see www.hp.com/support/ljM610, www.hp.com/support/ljM611, or www.hp.com/
support/ljM612.
HP's all-inclusive help for the printer includes the following information:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
ENWW 89
Customer support
Table 6-1 Customer support options
Support type Contact information
Get telephone support for your country/region
Have the printer name, serial number, date of purchase, and
problem description ready
Country/region phone numbers are on the yer that was in the box
with the printer or at support.hp.com.
Get 24-hour Internet support, and download software utilities and
drivers
www.hp.com/support/ljM610, www.hp.com/support/ljM611, or
www.hp.com/support/ljM612
Order additional HP service or maintenance agreements www.hp.com/go/carepack
Register the printer www.register.hp.com
90 Chapter 6 Solve problems ENWW
Control panel help system
The printer has a built-in Help system that explains how to use each screen. To open the Help system, select the
control panel Help button.
For some screens, the Help opens to a global menu where you can search for
specic topics. You can browse
through the menu structure by selecting items in the menu.
Some Help screens include animations that show specic procedures, such as clearing paper jams.
If the printer alerts of an error or warning, select the Help button to open a message that describes the
problem. The message also contains instructions to help solve the problem.
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Reset factory settings
Introduction
Use one of the following methods to restore the printer to the original settings from the factory.
NOTE: Restoring factory settings sets most of the printer settings to their factory defaults. However, some
settings are not changed, such as language, date, time, and some network conguration settings.
Method one: Reset factory settings from the printer control panel
1. From the Home screen on the printer control panel, navigate to the Settings application, and then select
the Settings icon.
2. Open the following menus:
a. General
b. Reset Factory Settings
3. Select Reset.
A verication message advises that completing the reset function might result in loss of data.
4. Select Reset to complete the process.
NOTE: The printer restarts automatically after the reset operation completes.
Method two: Reset factory settings from the HP Embedded Web Server (network-
connected printers only)
1. Find the printer IP address: From the Home screen on the printer control panel, select the Information
icon, and then select the Network icon to display the IP address or host name.
2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the
printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be safe,
select the option to continue to the website. Accessing this website will not harm the computer.
3. Open the General tab.
4. On the left side of the screen, click Reset Factory Settings.
5. Click the Reset button.
NOTE: The printer restarts automatically after the reset operation completes.
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A “Cartridge is low” or “Cartridge is very low” message displays on
the printer control panel
Cartridge is low
The printer indicates when a toner cartridge level is low. Actual toner cartridge life remaining may vary. Consider
having a replacement available to install when print quality is no longer acceptable. The toner cartridge does not
need to be replaced now, and the cartridge access door remains locked until the cartridge reaches Very Low
status.
Cartridge is very low
The printer indicates when a toner cartridge level is very low. In addition, the front door of the printer unlocks so
that the door can be opened to replace the cartridge. Actual toner cartridge life remaining may vary. Consider
having a replacement available to install when print quality is no longer acceptable. The toner cartridge does not
need to be replaced now unless the print quality is no longer acceptable.
Once an HP toner cartridge has reached Very Low, HP’s Premium Protection Warranty on that toner cartridge has
ended.
ENWW A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel 93
Printer does not pick up paper or misfeeds
Introduction
The following solutions can help solve problems if the printer is not picking up paper from the tray or is picking
up multiple sheets of paper at one time. Either of these situations can result in paper jams.
●
The printer does not pick up paper
●
The printer picks up multiple sheets of paper
The printer does not pick up paper
If the printer does not pick up paper from the tray, try these solutions.
1. Open the printer and remove any jammed sheets of paper. Verify that no torn remnants of paper remain
inside the printer.
2. Load the tray with the correct size of paper for the job.
3. Make sure the paper size and type are set correctly on the printer control panel.
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4. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the
appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the marking on
the tray.
NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or
markings in the tray.
NOTE: If the managed service provider has installed locking tray guides, these may not be adjustable.
Contact the managed service representative for more information on locking or unlocking of paper trays.
The following images show examples of the paper-size indentations in the trays for various printers. Most
HP printers have markings similar to these.
Figure 6-1 Size markings for Tray 1 or the multipurpose tray
Figure 6-2 Size markings for cassette trays
ENWW Printer does not pick up paper or misfeeds 95
5. Verify that the humidity in the room is within specications for this printer and that paper is being stored in
unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep paper dry.
In high-humidity environments, paper at the top of the stack in the tray can absorb moisture, and it might
have a wavy or uneven appearance. If this happens, remove the top 5 to 10 sheets of paper from the stack.
In low-humidity environments, excess static electricity can cause sheets of paper to stick together. If this
happens, remove the paper from the tray, and ex the stack by holding it at each end and bringing the
ends up to form a U shape. Then, rotate the ends down to reverse the U shape. Next, hold each side of the
stack of paper, and repeat this process. This process releases individual sheets without introducing static
electricity. Straighten the paper stack against a table before returning it to the tray.
Figure 6-3 Technique for exing the paper stack
1
2
6. Check the printer control panel to see if it is displaying a prompt to feed the paper manually. Load paper,
and continue.
7. The rollers above the tray might be contaminated. Clean the rollers with a lint-free cloth dampened with
warm water. Use distilled water, if it is available.
CAUTION: Do not spray water directly on to the printer. Instead, spray water on the cloth or dab the cloth
in water and wring it out before cleaning the rollers.
The following image shows examples of the roller location for various printers.
Figure 6-4 Roller locations for Tray 1 or the multipurpose tray
The printer picks up multiple sheets of paper
If the printer picks up multiple sheets of paper from the tray, try these solutions.
1. Remove the stack of paper from the tray and ex it, rotate it 180 degrees, and ip it over. Do not fan the
paper. Return the stack of paper to the tray.
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NOTE: Fanning the paper introduces static electricity. Instead of fanning the paper, ex the stack by
holding it at each end and bringing the ends up to form a U shape. Then, rotate the ends down to reverse
the U shape. Next, hold each side of the stack of paper, and repeat this process. This process releases
individual sheets without introducing static electricity. Straighten the paper stack against a table before
returning it to the tray.
Figure 6-5 Technique for exing the paper stack
1
2
2. Use only paper that meets HP specications for this printer.
3. Verify that the humidity in the room is within specications for this printer, and that paper is being stored in
unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep paper dry.
In high-humidity environments, paper at the top of the stack in the tray can absorb moisture, and it might
have a wavy or uneven appearance. If this happens, remove the top 5 to 10 sheets of paper from the stack.
In low-humidity environments, excess static electricity can cause sheets of paper to stick together. If this
happens, remove the paper from the tray, and ex the stack as described above.
4. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a dierent package.
ENWW Printer does not pick up paper or misfeeds 97
5. Make sure the tray is not overlled by checking the stack-height markings inside the tray. If it is overlled,
remove the entire stack of paper from the tray, straighten the stack, and then return some of the paper to
the tray.
The following images show examples of the stack-height markings in the trays for various printers. Most
HP printers have markings similar to these. Also make sure that all sheets of paper are below the tabs near
the stack-height marks. These tabs help hold the paper in the correct position as it enters the printer.
Figure 6-6 Stack-height markings
Figure 6-7 Tab for the paper stack
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6. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the
appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the marking on
the tray.
NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or
markings in the tray.
The following images show examples of the paper-size indentations in the trays for various printers. Most
HP printers have markings similar to these.
Figure 6-8 Size markings for Tray 1 or the multipurpose tray
Figure 6-9 Size markings for cassette trays
7. Make sure the printing environment is within recommended specications.
ENWW Printer does not pick up paper or misfeeds 99
Clear paper jams
Introduction
The following information includes instructions for clearing paper jams from the printer.
●
Paper jam locations
●
Auto-navigation for clearing paper jams
●
Experiencing frequent or recurring paper jams?
●
Clear paper jams in tray 1 (13.A1)
●
Clear paper jams in trays 2, 3, 4, 5 (13.A2, 13.A3, 13.A4, 13.A5)
●
Clear paper jams in the 2,100-sheet high-capacity input tray (13A, 13F)
●
Clear paper jams in the rear door and fuser area (13.B)
●
Clear paper jams in the output bin (13.E1)
●
Clear paper jams in the duplexer (13.C, 13.D, 13.B)
●
Clear paper jams in the envelope feeder (13.A)
●
Clear paper jams in the 5-bin Multi-bin Mailbox with Stapler (13.E, 13.7)
●
Clear staple jams in the 5-bin Multi-bin Mailbox with Stapler (13.8)
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Paper jam locations
6
3
5
1
2
4
1 5-bin Multi-bin Mailbox with Stapler
2 Output bin
3 Tray 1
4 Trays 2–5
5 2,100-sheet HCI feeder
6 Duplexer and fuser
Envelope feeder (not shown)
Auto-navigation for clearing paper jams
The auto-navigation feature assists in clearing jams by providing step-by-step instructions on the control panel.
When you complete a step, the printer displays instructions for the next step until you have completed all steps
in the procedure.
Experiencing frequent or recurring paper jams?
To reduce the number of paper jams, try these solutions.
● Use only paper that meets HP specications for this printer.
● Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a dierent package.
● Use paper that has not previously been printed or copied on.
ENWW Clear paper jams 101
● Make sure the tray is not overlled. If it is, remove the entire stack of paper from the tray, straighten the
stack, and then return some of the paper to the tray.
● Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides so they
are touching the paper stack without bending it.
● Make sure that the tray is fully inserted in the printer.
● If you are printing on heavy, embossed, or perforated paper, use the manual feed feature and feed sheets
one at a time.
● Open the Trays menu on the printer control panel. Verify that the tray is congured correctly for the paper
type and size.
● Make sure the printing environment is within recommended specications.
NOTE: Checking the paper and loading it into the tray correctly can help reduce paper jams. For additional help,
view a video demonstration of loading paper.
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Clear paper jams in tray 1 (13.A1)
The following information describes how to clear a paper jam in Tray 1. When a jam occurs, the control panel
displays the following message and an animation that assists in clearing the jam.
● 13.A1.XX Jam in Tray 1
1. If jammed paper is visible in Tray 1, clear the jam
by gently pulling the paper straight out.
2. Close Tray 1.
ENWW Clear paper jams 103
3. Pull Tray 2 out of the printer.
4. Lower the jam plate in the Tray 2 opening.
5. Pull any jammed paper straight out.
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6. Raise the jam plate back into position.
7. Install Tray 2 in the printer.
ENWW Clear paper jams 105
Clear paper jams in trays 2, 3, 4, 5 (13.A2, 13.A3, 13.A4, 13.A5)
The following information describes how to clear a paper jam in Trays 2, 3, 4, or 5. When a jam occurs, the
control panel displays one of the following messages and an animation that assists in clearing the jam.
● 13.A2.XX Jam in Tray 2
● 13.A3.XX Jam in Tray 3
● 13.A4.XX Jam in Tray 4
●
13.A5.XX Jam in Tray 5
NOTE: The following procedure shows Tray 2. The method to clear jams in Trays 3, 4, and 5 is the same.
1. Pull the tray completely out of the printer by
pulling and lifting it up slightly.
2. Remove any jammed or damaged sheets of paper.
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3. Reinsert and close the tray.
4. Open the rear door.
5. Remove any jammed paper.
ENWW Clear paper jams 107
6. Remove the fuser by grasping the two side latches
and pulling the fuser straight out of the printer.
CAUTION: The fuser can be hot while the printer is
in use. Wait for the fuser to cool before handling it.
7. Remove any jammed paper from the fuser
opening.
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8. Reinstall the fuser.
9. Close the rear door
Clear paper jams in the 2,100-sheet high-capacity input tray (13A, 13F)
The following information describes how to clear a paper jam in the 2,100-sheet high-capacity tray. When a jam
occurs, the control panel displays one of the following messages and an animation that assists in clearing the
jam.
● 13.AY.XX Jam in Tray Y, where Y equals the tray number assigned to the HCI
● 13.FF.EE Door Open Jam
ENWW Clear paper jams 109
1. Open the 2,100-sheet high-capacity input tray.
2. Remove and discard any damaged sheets.
3. Remove the paper from the tray.
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4. If jammed paper is in the feed area, pull it down to
remove it.
5. Load full reams of paper into the HCI. The tray
holds 2,100 sheets of paper.
NOTE: For best results, load full reams of paper.
Avoid dividing reams into smaller sections.
6. Close the HCI door.
ENWW Clear paper jams 111
Clear paper jams in the rear door and fuser area (13.B)
Use the following procedure to clear paper jams in the rear door and fuser area. When a jam occurs, the control
panel displays one of the following messages and an animation that assists in clearing the jam.
● 13.B2.XX Jam in <cover or door>
● 13.B9.XX Jam in Fuser
CAUTION: The fuser is hot while the printer is in use. Wait for the fuser to cool before clearing jams.
1. Open the rear door.
2. Remove any jammed paper.
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3. Remove the fuser by grasping the two side latches
and pulling the fuser straight out of the printer.
CAUTION: The fuser can be hot while the printer is
in use. Wait for the fuser to cool before handling
it.
4. Remove any jammed paper from the fuser
opening.
ENWW Clear paper jams 113
5. Reinstall the fuser.
6. Close the rear door
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Clear paper jams in the output bin (13.E1)
The following information describes how to clear a paper jam in the output bin. When a jam occurs, the control
panel displays the following message and an animation that assists in clearing the jam.
● 13.E1.XX Jam at Standard Output Bin
1. If paper is visible in the output bin, grasp the
leading edge and remove it.
Clear paper jams in the duplexer (13.C, 13.D, 13.B)
Use the following procedure to check for paper in all possible jam locations in the automatic duplexer. When a
jam occurs, the control panel displays an animation that assists in clearing the jam.
● 13.CX.XX Jam in Duplexer
● 13.DX.XX Jam in Duplexer
● 13.B2.XX Jam in <cover or door>
1. Open the rear door.
ENWW Clear paper jams 115
2. Remove any jammed paper.
3. Close the rear door
Clear paper jams in the envelope feeder (13.A)
Use the following procedure to clear jams in the envelope feeder. When a jam occurs, the control panel displays
one of the following messages and an animation that assists in clearing the jam.
● 13.A3.XX Jam in Tray 3
● 13.A4.XX Jam in Tray 4
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1. Pull the tray completely out of the printer by
pulling and lifting it up slightly.
2. Remove any jammed or damaged envelopes from
the tray.
ENWW Clear paper jams 117
3. Remove any envelopes from the feed rollers inside
the printer.
4. Reinsert and close the tray.
Clear paper jams in the 5-bin Multi-bin Mailbox with Stapler (13.E, 13.7)
The following information describes how to clear a paper jam in the stapling mailbox. When a jam occurs, the
control panel displays an animation that assists in clearing the jam.
● 13.E1.XX Jam at Standard Output Bin
● 13.70.XX MBM Jam
1. Remove any jammed paper from the output bins.
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2. Open the jam-access door on the back side of the
stapling mailbox. If jammed paper is visible inside
the jam-access door, pull it straight up to remove
it.
3. Close the jam access door.
Clear staple jams in the 5-bin Multi-bin Mailbox with Stapler (13.8)
The following information describes how to clear a staple jam in the stapling mailbox. When a jam occurs, the
control panel displays an animation that assists in clearing the jam.
● 13.8X.XX – Stapler/Stacker Jam
1. Open the stapler door.
ENWW Clear paper jams 119
2. Pull the colored handle on the staple cartridge, and
then pull the staple cartridge straight out.
3. Lift up on the small lever at the back of the staple
cartridge.
4. Remove the jammed staples.
5. Close the lever at the back of the staple cartridge.
Be sure that it snaps into place.
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6. Insert the staple cartridge into the stapler and
push the colored handle until it snaps into place.
7. Close the stapler door.
ENWW Clear paper jams 121
Resolving mono print quality problems
Introduction
Use the information below to troubleshoot print-quality and image-quality problems on mono (black and
white) HP LaserJet Enterprise printers.
The troubleshooting steps can help resolve the following defects:
● Blank pages
● Black pages
● Curled paper
● Dark or light bands
● Dark or light streaks
● Fuzzy print
● Gray background or dark print
● Light print
● Loose toner
● Missing toner
● Scattered dots of toner
● Skewed images
● Smears
● Streaks
Troubleshoot print quality
To resolve print-quality issues, try these steps in the order presented.
To troubleshoot
specic image defects, see Troubleshoot Image Defects.
Update the printer rmware
Try updating the printer rmware. For more information, go to www.hp.com/support and select the option to Get
software and drivers. Then follow the prompts to navigate to the rmware download for the printer.
Print from a dierent software program
Try printing from a dierent software program. If the page prints correctly, the problem is with the software
program from which you were printing.
Check the paper-type setting for the print job
Check the paper type setting when printing from a software program and the printed pages have smears, fuzzy
or dark print, curled paper, scattered dots of toner, loose toner, or small areas of missing toner.
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Check the paper type setting on the printer
1. Open the tray.
2. Verify that the tray is loaded with the correct type of paper.
3. Close the tray.
4. Follow the control panel instructions to conrm or modify the paper type settings for the tray.
Check the paper type setting (Windows)
1. From the software program, select the Print option.
2. Select the printer, and then click the Properties or Preferences button.
3. Click the Paper/Quality tab.
4. From the Paper Type drop-down list, click the More... option.
5. Expand the list of Type is: options.
6. Expand the category of paper types that best describes your paper.
7. Select the option for the type of paper you are using, and click the OK button.
8. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button
to print the job.
Check the paper type setting (macOS)
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the printer.
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then
click the Finishing menu.
4. Select a type from the Media Type drop-down list.
5. Click the Print button.
Check toner-cartridge status
Follow these steps to check the estimated life remaining in the toner cartridges and if applicable, the status of
other replaceable maintenance parts.
Step one: Print the supplies status page
1. From the Home screen on the printer control panel, select the Reports menu.
2. Select the Conguration/Status Pages menu.
3. Select Supplies Status Page, and then select Print to print the page.
ENWW Resolving mono print quality problems 123
Step two: Check supplies status
1. Look at the supplies status report to check the percent of life remaining for the toner cartridges and, if
applicable, the status of other replaceable maintenance parts.
Print quality problems can occur when using a toner cartridge that is at its estimated end of life. The
supplies status page indicates when a supply level is very low. After an HP supply has reached the very low
threshold, HP’s premium protection warranty on that supply has ended.
The toner cartridge does not need to be replaced now unless the print quality is no longer acceptable.
Consider having a replacement available to install when print quality is no longer acceptable.
If you determine that you need to replace a toner cartridge or other replaceable maintenance parts, the
supplies status page lists the genuine HP part numbers.
2. Check to see if you are using a genuine HP cartridge.
A genuine HP toner cartridge has the word “HP” on it, or has the HP logo on it. For more information on
identifying HP cartridges go to www.hp.com/go/learnaboutsupplies.
Print a cleaning page
During the printing process paper, toner, and dust particles can accumulate inside the printer and can cause
print-quality issues such as toner specks or spatter, smears, streaks, lines, or repeating marks.
Follow these steps to clean the printer's paper path.
1. From the Home screen on the printer control panel, select the Support Tools menu.
2. Select the following menus:
● Maintenance
● Calibration/Cleaning
● Cleaning Page
3. Select Print to print the page.
A Cleaning... message displays on the printer control panel. The cleaning process takes a few minutes to
complete. Do not turn the printer o until the cleaning process has nished. When it is nished, discard the
printed page.
Visually inspect the toner cartridge or cartridges
Follow these steps to inspect each toner cartridge.
1. Remove the toner cartridges from the printer, and verify that the sealing tape has been removed.
2. Check the memory chip for damage.
3. Examine the surface of the green imaging drum.
CAUTION: Do not touch the imaging drum. Fingerprints on the imaging drum can cause print-quality
problems.
4. If you see any scratches, ngerprints, or other damage on the imaging drum, replace the toner cartridge.
5. Reinstall the toner cartridge, and print a few pages to see if the problem has resolved.
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Check paper and the printing environment
Step one: Use paper that meets HP specications
Some print-quality problems arise from using paper that does not meet HP specications.
● Always use a paper type and weight that this printer supports.
● Use paper that is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids,
staples, and curled or bent edges.
● Use paper that has not been previously printed on.
● Use paper that does not contain metallic material, such as glitter.
● Use paper that is designed for use in laser printers. Do not use paper that is designed only for use in Inkjet
printers.
● Use paper that is not too rough. Using smoother paper generally results in better print quality.
Step two: Check the environment
The environment can directly aect print quality and is a common cause for print-quality or paper-feeding
issues. Try the following solutions:
● Move the printer away from drafty locations, such as open windows or doors, or air-conditioning vents.
● Make sure the printer is not exposed to temperatures or humidity outside of printer specications.
● Do not place the printer in a conned space, such as a cabinet.
● Place the printer on a sturdy, level surface.
● Remove anything that is blocking the vents on the printer. The printer requires good air ow on all sides,
including the top.
● Protect the printer from airborne debris, dust, steam, grease, or other elements that can leave residue
inside the printer.
Step three: Set the individual tray alignment
Follow these steps when text or images are not centered or aligned correctly on the printed page when printing
from specic trays.
1. From the Home screen on the printer control panel, select the Settings menu.
2. Select the following menus:
● Copy/Print or Print
● Print Quality
● Image Registration
3. Select Tray, and then select the tray to adjust.
4. Select Print Test Page, and then follow the instructions on the printed pages.
ENWW Resolving mono print quality problems 125
5. Select Print Test Page again to verify the results, and then make further adjustments if necessary.
6. Select Done to save the new settings.
Try a dierent print driver
Try a dierent print driver when printing from a software program and the printed pages have unexpected lines
in graphics, missing text, missing graphics, incorrect formatting, or substituted fonts.
Download any of the following drivers from the HP Web site: www.hp.com/support/ljM610, www.hp.com/
support/ljM611, or www.hp.com/support/ljM612.
HP PCL.6 driver
If available, this printer-specic print driver supports older operating systems like Windows
®
XP and Windows Vista
®
. For a list of supported operating systems, go to www.hp.com/go/
support.
HP PCL 6 driver This printer-specic print driver supports Windows 7 and newer operating systems that
support version 3 drivers. For a list of supported operating systems, go to www.hp.com/go/
support.
HP PCL-6 driver This product-specic print driver supports Windows 8 and newer operating systems that
support version 4 drivers. For a list of supported operating systems, go to www.hp.com/go/
support.
HP UPD PS driver
● Recommended for printing with Adobe
®
software programs or with other highly
graphics-intensive software programs
● Provides support for printing from postscript emulation needs, or for postscript ash
font support
HP UPD PCL 6 ● Recommended for printing in all Windows environments
● Provides the overall best speed, print quality, and printer feature support for most
users
● Developed to align with Windows Graphic Device Interface (GDI) for best speed in
Windows environments
● Might not be fully compatible with third-party and custom software programs that
are based on PCL 5
Check the EconoMode settings
HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might
outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer acceptable,
consider replacing the toner cartridge.
NOTE: This feature is available with the PCL 6 print driver for Windows. If you are not using that driver, you can
enable the feature by using the HP Embedded Web Server.
Follow these steps if the entire page is too dark or too light.
1. From the software program, select the Print option.
2. Select the printer, and then click the Properties or Preferences button.
3. Click the Paper/Quality tab, and locate the Print Quality area.
4. If the entire page is too dark, use these settings:
126 Chapter 6 Solve problems ENWW
● Select the 600 dpi option, if available.
● Select the EconoMode check box to enable it.
If the entire page is too light, use these settings:
● Select the FastRes 1200 option, if available.
● Clear the EconoMode check box to disable it.
5. Click the OK button to close the Document Properties dialog box. In the Print dialog, click the OK button to
print the job.
Adjust print density
Complete the following steps to adjust the print density.
1. From the Home screen on the printer control panel, select the Settings menu.
2. Open the following menus:
● Copy/Print or Print
● Print Quality
● Toner Density
3. Move the slider toward either Less or More to the desired density setting.
Troubleshoot image defects
Table
6-2 Image defects table quick reference
Table 6-9 Light print on page 132 Table 6-7 Gray background or dark print
on page 131
Table 6-5 Blank page — No print on page 130
ENWW Resolving mono print quality problems 127
Table 6-2 Image defects table quick reference (continued)
Table 6-4 Black page on page 129 Table 6-3 Banding defects on page 129 Table 6-11 Streak defects on page 134
Table 6-6 Fixing/fuser defects on page 130 Table 6-8 Image placement defects on page 131 Table 6-10 Output defects on page 133
Image defects, no matter the cause, can often be resolved using the same steps. Use the following steps as a
starting point for solving image defect issues.
1. Reprint the document. Print quality defects can be intermittent in nature or can go away completely with
continued printing.
2. Check the condition of the cartridge or cartridges. If a cartridge is in a Very Low state (it has passed the
rated life), replace the cartridge.
3. Make sure that the driver and tray print mode settings match the media that is loaded in the tray. Try using
a dierent ream of media or a dierent tray. Try using a dierent print mode.
4. Make sure that the printer is within the supported operating temperature/humidity range.
5. Make sure that the paper type, size, and weight are supported by the printer. See the printer support page
at support.hp.com for a list of the supported paper sizes and types for the printer.
NOTE: The term “fusing” refers to the part of the printing process where toner is axed to paper.
The following examples depict letter-size paper that has passed through the printer short-edge rst.
128 Chapter 6 Solve problems ENWW
Table 6-3 Banding defects
Sample Description Possible solutions
Dark or light lines which repeat down the
length of the page, and are wide-pitch
and/or impulse bands. They might be sharp
or soft in nature. The defect displays only in
areas of ll, not in text or sections with no
printed content.
1. Reprint the document.
2. Try printing from another tray.
3. Replace the cartridge.
4. Use a dierent paper type.
5. Enterprise models only: From the
Home screen on the printer control
panel, go to the Adjust Paper Types
menu, and then choose a print mode
that is designed for a slightly heavier
media than what you are using. This
slows the print speed and might
improve the print quality.
6. If the issue persists, go to
support.hp.com.
Table 6-4 Black page
Sample Description Possible solutions
The entire printed page is black. 1. Visually inspect the cartridge to check
for damage.
2. Make sure that the cartridge is
installed correctly.
3. Replace the cartridge
4. If the issue persists, go to
support.hp.com.
ENWW Resolving mono print quality problems 129
Table 6-5 Blank page — No print
Sample Description Possible solutions
The page is completely blank and contains
no printed content.
1. Make sure that the cartridges are
genuine HP cartridges.
2. Make sure that the cartridge is
installed correctly.
3. Print with a dierent cartridge.
4. Check the paper type in the paper tray
and adjust the printer settings to
match. If necessary, select a lighter
paper type.
5. If the issue persists, go to
support.hp.com.
Table 6-6 Fixing/fuser defects
Sample Description Possible solutions
Slight shadows or osets of the image are
repeated down the page. The repeated
image might fade with each recurrence.
1. Reprint the document.
2. Check the paper type in the paper tray
and adjust the printer settings to
match. If necessary, select a lighter
paper type.
3. If the issue persists, go to
support.hp.com.
Toner rubs o along either edge of the
page. This defect is more common at the
edges of high-coverage jobs, and on light
media types, but can occur anywhere on the
page.
1. Reprint the document.
2. Check the paper type in the paper tray
and adjust the printer settings to
match. If necessary, select a heavier
paper type.
3. Enterprise models only: From the
printer control panel, go to the Edge-
to-Edge menu and then select
Normal. Reprint the document.
4. Enterprise models only: From the
printer control panel, select Auto
Include Margins and then reprint the
document.
5. If the issue persists, go to
support.hp.com.
130 Chapter 6 Solve problems ENWW
Table 6-7 Gray background or dark print
Sample Description Possible solutions
The image or text is darker than expected
and/or the background is gray.
1. Make sure that the paper in the trays
has not already been run through the
printer.
2. Use a dierent paper type.
3. Reprint the document.
4. Mono models only: From the Home
screen on the printer control panel, go
to the Adjust Toner Density menu, and
then adjust the toner density to a
lower level.
5. Make sure that the printer is within the
supported operating temperature and
humidity range.
6. Replace the cartridge.
7. If the issue persists, go to
support.hp.com.
Table 6-8 Image placement defects
Sample Description Possible solutions
The image is not centered, or is skewed on
the page. The defect occurs when the paper
is not positioned properly as it is pulled from
the tray and moves through the paper path.
1. Reprint the document.
2. Remove the paper and then reload the
tray. Make sure that all the paper
edges are even on all sides.
3. Make sure that the top of the paper
stack is below the tray-full indicator.
Do not overll the tray.
4. Make sure that the paper guides are
adjusted to the correct size for the
paper. Do not adjust the paper guides
tightly against the paper stack. Adjust
them to the indentations or markings
in the tray.
5. If the issue persists, go to
support.hp.com.
ENWW Resolving mono print quality problems 131
Table 6-9 Light print
Sample Description Possible solutions
The printed content is light or faded on the
entire page.
1. Reprint the document.
2. Remove the cartridge, and then shake
it to redistribute the toner.
3. Mono models only: Make sure that the
EconoMode setting is disabled, both at
the printer control panel and in the
print driver.
4. Make sure that the cartridge is
installed correctly.
5. Print a Supplies Status Page and check
the life and usage of the cartridge.
6. Replace the cartridge.
7. If the issue persists, go to
support.hp.com.
132 Chapter 6 Solve problems ENWW
Table 6-10 Output defects
Sample Description Possible solutions
Printed pages have curled edges. The curled
edge can be along the short or long side of
the paper. Two types of curl are possible:
● Positive curl: The paper curls toward
the printed side. The defect occurs in
dry environments or when printing
high-coverage pages.
● Negative curl: The paper curls away
from the printed side. The defect
occurs in high-humidity environments
or when printing low-coverage pages.
1. Reprint the document.
2. Positive curl: From the printer control
panel, select a heavier paper type. The
heavier paper type creates a higher
temperature for printing.
Negative curl: From the printer control
panel, select a lighter paper type. The
lighter paper type creates a lower
temperature for printing. Try storing
the paper in a dry environment prior to
use, or use freshly-opened paper.
3. Print in duplex mode.
4. If the issue persists, go to
support.hp.com.
The paper does not stack well in the output
tray. The stack might be uneven, skewed, or
the pages might be pushed out of the tray
and onto the oor. Any of the following
conditions can cause this defect:
● Extreme paper curl
● The paper in the tray is wrinkled or
deformed
● The paper is a non-standard paper
type, such as envelopes
● The output tray is too full
1. Reprint the document.
2. Extend the output bin extension.
3. If the defect is caused by extreme
paper curl, refer to the
troubleshooting steps for "Output
curl."
4. Use a dierent paper type.
5. Use freshly-opened paper.
6. Remove the paper from the output
tray before the tray gets too full.
7. If the issue persists, go to
support.hp.com.
ENWW Resolving mono print quality problems 133
Table 6-11 Streak defects
Sample Description Possible solutions
Light vertical streaks that usually span the
length of the page. The defect displays only
in areas of ll, not in text or sections with no
printed content.
1. Reprint the document.
2. Remove the cartridge, and then shake
it to redistribute the toner.
3. If the issue persists, go to
support.hp.com.
NOTE: Both light and dark vertical streaks
can occur when the printing environment is
outside the specied range for temperature
or humidity. Refer to your printer's
environmental specications for allowable
temperature and humidity levels.
Dark vertical lines which occur down the
length of the page. The defect might occur
anywhere on the page, in areas of ll or in
sections with no printed content.
1. Reprint the document.
2. Remove the cartridge, and then shake
it to redistribute the toner.
3. Print a cleaning page.
4. Check the toner level in the cartridge.
5. If the issue persists, go to
support.hp.com.
134 Chapter 6 Solve problems ENWW
Solve wired network problems
Introduction
Certain types of problems can indicate there is a network communication problem. These problems include the
following issues:
● The periodic loss of ability to communicate with the printer
● The printer cannot be found during driver installation
● A periodic failure to print
NOTE: If you have been experiencing intermittent loss of network connectivity, rst update the printer
rmware. For instructions on how to update the printer rmware, go to http://support.hp.com, search for your
printer, and then search on “update the rmware.”
Check the following items to verify that the printer is communicating with the network. Before beginning, print a
conguration page from the printer control panel and locate the printer IP address that is listed on this page.
●
Poor physical connection
●
The computer is using the incorrect IP address for the printer
●
The computer is unable to communicate with the printer
●
The printer is using incorrect link and duplex settings for the network
●
New software programs might be causing compatibility problems
●
The computer or workstation might be set up incorrectly
●
The printer is disabled, or other network settings are incorrect
NOTE: HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating
systems and not of the HP print drivers. For more information, go to Microsoft at www.microsoft.com.
Poor physical connection
1. Verify that the printer is attached to the correct network port using a cable of the correct length.
2. Verify that cable connections are secure.
3. Look at the network port connection on the back of the printer, and verify that the amber activity light
ashes indicating network trac, and the green link-status light is continuously lit indicating a network link.
4. If the problem continues, try a dierent cable or port on the hub.
The computer is using the incorrect IP address for the printer
1. Open the printer properties and click the Ports tab. Verify that the current IP address for the printer is
selected. The printer IP address is listed on the printer conguration page.
2. If you installed the printer using the HP standard TCP/IP port, select the box labeled Always print to this
printer, even if its IP address changes.
ENWW Solve wired network problems 135
3. If you installed the printer using a Microsoft standard TCP/IP port, use the hostname instead of the IP
address.
4. If the IP address is correct, delete the printer and then add it again.
The computer is unable to communicate with the printer
1. Test network communication by pinging the network.
a. Open a command-line prompt on your computer.
● For Windows, click Start, click Run, type cmd, and then press Enter.
● For macOS, go to Applications, then Utilities, and open Terminal.
b. Type ping followed by the IP address for your printer.
c. If the window displays round-trip times, the network is working.
2. If the ping command failed, verify that the network hubs are on, and then verify that the network settings,
the printer, and the computer are all congured for the same network (also known as subnet).
3. Open the printer properties and click the Ports tab. Verify that the current IP address for the printer is
selected. The printer IP address is listed on the printer conguration page.
4. If you installed the printer using the HP standard TCP/IP port, select the box labeled Always print to this
printer, even if its IP address changes.
5. If you installed the printer using a Microsoft standard TCP/IP port, use the printer’s hostname instead of the
IP address.
6. If the IP address is correct, delete the printer and then add it again.
The printer is using incorrect link and duplex settings for the network
HP recommends leaving these settings in automatic mode (the default setting). If you change these settings,
you must also change them for your network.
New software programs might be causing compatibility problems
Verify that any new software programs are correctly installed and that they use the correct print driver.
The computer or workstation might be set up incorrectly
1. Check the network drivers, print drivers, and the network redirection settings.
2. Verify that the operating system is congured correctly.
The printer is disabled, or other network settings are incorrect
1. Review the printer’s conguration/networking pages to check the status of the network settings and
protocols.
2. Recongure the network settings if necessary.
136 Chapter 6 Solve problems ENWW
Solve wireless network problems
●
Introduction
●
Wireless connectivity checklist
●
The printer does not print after the wireless conguration completes
●
The printer does not print, and the computer has a third-party rewall installed
●
The wireless connection does not work after moving the wireless router or printer
●
Cannot connect more computers to the wireless printer
●
The wireless printer loses communication when connected to a VPN
●
The network does not appear in the wireless networks list
●
The wireless network is not functioning
●
Reduce interference on a wireless network
Introduction
Use the troubleshooting information to help resolve issues.
NOTE: To determine whether HP NFC and Wi-Fi Direct printing are enabled on your printer, print a conguration
page from the printer control panel.
NOTE: If you have been experiencing intermittent loss of network connectivity, rst update the printer
rmware. For instructions on how to update the printer rmware, go to http://support.hp.com, search for your
printer, and then search on “update the rmware.”
Wireless connectivity checklist
● For printers that do not support simultaneous wired and wireless connections, verify that the network
cable is not connected.
● Verify that the printer and the wireless router are turned on and have power. Also make sure that the
wireless radio in the printer is turned on. (The wireless network indicator is solid when the printer is
connected to a wireless network, and blinking when it is searching for a wireless network.)
● Verify that the service set identier (SSID) is correct:
– For a wireless connection to your network, conrm that your mobile device is connecting to the
correct router/access point.
– For a Wi-Fi Direct connection, print a conguration page to determine the printer’s SSID.
If you are not sure that the SSID is correct, run the wireless setup again.
● With secured networks, verify that the security information is correct. If the security information is
incorrect, run the wireless setup again.
● If the wireless network is working correctly, try accessing other computers on the wireless network. If the
network has Internet access, try connecting to the Internet over a wireless connection.
ENWW Solve wireless network problems 137
● Verify that the encryption method (AES or TKIP) is the same for the printer as it is for the wireless access
point (on networks using WPA security).
● Verify that the printer is within the range of the wireless network. For most networks, the printer must be
within 30 m (100 ft) of the wireless access point (wireless router).
● Verify that obstacles do not block the wireless signal. Remove any large metal objects between the access
point and the printer. Make sure poles, walls, or support columns containing metal or concrete do not
separate the printer and wireless access point.
● Verify that the printer is located away from electronic devices that might interfere with the wireless signal.
Many devices can interfere with the wireless signal including motors, cordless phones, security system
cameras, other wireless networks, and some Bluetooth devices.
● Verify that the print driver is installed on the computer.
● Verify that you have selected the correct printer port.
● Verify that the computer and printer connect to the same wireless network.
● If your environment has multiple wireless signals and you need the printer to support dual band networks
on both 2.4 GHz and 5 GHz, install the HP Jetdirect 2900nw print server accessory.
● For macOS, verify that the wireless router supports Bonjour.
The printer does not print after the wireless conguration completes
1. Make sure that the printer is turned on and in the ready state.
2. Turn o any third-party rewalls on your computer.
3. Make sure that the wireless network is working correctly.
4. Make sure that your computer is working correctly. If necessary, restart the computer.
5. Verify that you can open the printer HP Embedded Web Server from a computer on the network.
The printer does not print, and the computer has a third-party rewall installed
1. Update the rewall with the most recent update available from the manufacturer.
2. If programs request rewall access when you install the printer or try to print, make sure that you allow the
programs to run.
3. Temporarily turn o the rewall, and then install the wireless printer on the computer. Enable the rewall
when you have completed the wireless installation.
The wireless connection does not work after moving the wireless router or printer
1. Make sure that the router or printer connects to the same network that your computer connects to.
2. Print a conguration page.
3. Compare the service set identier (SSID) on the conguration page to the SSID in the printer conguration
for the computer.
4. If the numbers are not the same, the devices are not connecting to the same network. Recongure the
wireless setup for the printer.
138 Chapter 6 Solve problems ENWW
Cannot connect more computers to the wireless printer
1. Make sure that the other computers are within the wireless range and that no obstacles block the signal.
For most networks, the wireless range is within 30 m (100 ft) of the wireless access point.
2. Make sure that the printer is turned on and in the ready state.
3. Make sure there are not more than 5 concurrent Wireless Print Direct users.
4. Turn o any third-party rewalls on your computer.
5. Make sure that the wireless network is working correctly.
6. Make sure that your computer is working correctly. If necessary, restart the computer.
The wireless printer loses communication when connected to a VPN
● Typically, you cannot connect to a VPN and other networks at the same time.
The network does not appear in the wireless networks list
● Make sure the wireless router is turned on and has power.
● The network might be hidden. However, you can still connect to a hidden network. Make sure the router/
access point is advertising the SSID by checking for its SSID in the available networks seen by your mobile
device.
The wireless network is not functioning
1. For printers that do not support simultaneous wired and wireless connections, make sure that the network
cable is disconnected.
2. To verify if the network has lost communication, try connecting other devices to the network.
3. Test network communication by pinging the network.
a. Open a command-line prompt on your computer.
● For Windows, click Start, click Run, type cmd, and then press Enter.
● For macOS, go to Applications, then Utilities, and open Terminal.
b. Type ping followed by the router IP address.
c. If the window displays round-trip times, the network is working.
4. Make sure that the router or printer connects to the same network that the computer connects to.
a. Print a conguration page.
b. Compare the service set identier (SSID) on the conguration report to the SSID in the printer
conguration for the computer.
c. If the numbers are not the same, the devices are not connecting to the same network. Recongure
the wireless setup for the printer.
ENWW Solve wireless network problems 139
Reduce interference on a wireless network
The following tips can reduce interference in a wireless network:
● Keep the wireless devices away from large metal objects, such as ling cabinets, and other
electromagnetic devices, such as microwaves and cordless telephones. These objects can disrupt radio
signals.
● Keep the wireless devices away from large masonry structures and other building structures. These objects
can absorb radio waves and lower signal strength.
● Position the wireless router in a central location in line of sight with the wireless printers on the network.
140 Chapter 6 Solve problems ENWW
Index
Symbols/Numerics
2,100-sheet high-capacity input tray
loading 31
A
accessories
ordering 40
acoustic specications 15
AirPrint 66
alternative letterhead mode 24, 30
Android devices
printing from 67
B
bins, output
locating 3
Bonjour
identifying 73
browser requirements
HP embedded Web Server 72
C
cartridge
policy 42
protection 44
replacing 47
cartridges
order numbers 47
replacing staple 51
checklist
wireless connectivity 137
cleaning
paper path 124
control panel
help 91
locating 3
locating features 6
copying
resolution 9
customer support
online 90
D
default gateway, setting 80
deleting
stored jobs 63
dimensions, printer 13
document feeder
capacity 9
locating 3
double-sided printing
Mac 58
Windows 55
drivers, supported 11
duplex printing
Mac 58
duplex printing (double-sided)
settings (Windows) 54
Windows 55
duplexer
clearing jams 115
duplexing
manually (Mac) 58
manually (Windows) 55
E
easy-access USB printing 68
EconoMode setting 126
electrical specications 15
Embedded Web Server
changing network settings 79
changing printer name 79
opening 79
Embedded Web Server (EWS)
assigning passwords 82
features 72
network connection 73
energy use, optimizing 84
envelope feeder
clearing jams 116
envelopes
orientation 20
envelopes, loading 33
Ethernet (RJ-45)
locating 5
Explorer, versions supported
HP Embedded Web Server 72
F
formatter
locating 4
fuser
clearing jams 112
G
gateway, setting default 80
general conguration
HP Embedded Web Server 73
genuine HP cartridges 42
H
hard disks
encrypted 83
hardware integration pocket (HIP)
locating 3
Help button
locating 6
help, control panel 91
Hi-Speed USB 2.0 printing port
locating 5
HIP (hardware integration pocket)
locating 3
Home button
locating 6
HP Customer Care 90
HP Embedded Web Server
changing network settings 79
ENWW Index 141
changing printer name 79
general conguration 73
HP Web Services 76
information pages 73
network settings 76
opening 79
other links list 78
print settings 74
security settings 75
supplies settings 75
troubleshooting tools 75
HP Embedded Web Server (EWS)
features 72
network connection 73
HP ePrint 66
HP Stapling Mailbox
clear jams 118
HP Web Jetadmin 86
HP Web Services
enabling 76
I
image quality
check toner-cartridge status 123
information pages
HP Embedded Web Server 73
interface ports
locating 5
Internet Explorer, versions supported
HP Embedded Web Server 72
IP Security 82
IPsec 82
IPv4 address 80
IPv6 address 80
J
jams
2,100-sheet high-capacity input
tray (Tray 6) 109
auto-navigation 101
causes of 101
duplexer 115
envelope feeder 116
fuser 112
HP Stapling Mailbox 118
output bin 115
rear door 112
staples in the stapling mailbox
accessory 119
Tray 1 103
Tray 2, 3, and 4 106
jams, paper
locations 101
Jetadmin, HP Web 86
jobs, stored
creating (Windows) 61
deleting 63
Mac settings 62
printing 62
K
keyboard
locating 3
L
label
orientation 35
labels
printing (Windows) 56
printing on 35
labels, loading 35
LAN port
locating 5
loading
paper in the 2,100-sheet high-
capacity input tray 31
paper in Tray 1 19
paper in Tray 2 25
local area network (LAN)
locating 5
lock
formatter 83
lower right door
locating 3
M
Mac driver settings
Job Storage 62
Main input tray
loading labels 35
managing network 79
manual duplex
Mac 58
Windows 55
memory
included 9
memory chip (toner)
locating 47
mobile printing
Android devices 67
mobile printing solutions 9
mobile printing, software supported
12
multiple pages per sheet
printing (Mac) 59
printing (Windows) 55
N
Near Field Communication printing
65
network
printer name, changing 79
settings, changing 79
settings, viewing 79
network duplex settings, changing
81
network link speed settings,
changing 81
network settings
HP Embedded Web Server 76
networks
default gateway 80
HP Web Jetadmin 86
IPv4 address 80
IPv6 address 80
subnet mask 80
supported 9
NFC printing 65
O
on/o button
locating 3
online help, control panel 91
online support 90
operating systems (OS)
supported 9
operating systems, supported 11
ordering
supplies and accessories 40
OS (operating system)
supported 9
other links list
HP Embedded Web Server 78
output bin
clear jams 115
output bins
locating 3
P
pages per minute 9
142 Index ENWW
pages per sheet
selecting (Mac) 59
selecting (Windows) 55
paper
jams 101
loading the 2,100-sheet high-
capacity input tray 31
loading Tray 1 19
loading Tray 2 25
selecting 125
Tray 1 orientation 20
paper jams
HP Stapling Mailbox 118
locations 101
output bin 115
Tray 1 103
Tray 2, 3, and 4 106
Tray 5 109
paper pickup problems
solving 94, 96
paper type
selecting (Windows) 56
paper types
selecting (Mac) 59
paper, ordering 40
ports
locating 5
power
consumption 15
power connection
locating 4
power switch
locating 3
power usage
1 watt or less 84
print drivers, supported 11
print media
loading in Tray 1 19
print on both sides
Mac 58
manually, Windows 55
Windows 55
print settings
HP Embedded Web Server 74
printing
from USB storage accessories 68
stored jobs 62
printing on both sides
settings (Windows) 54
Priority input tray
loading labels 35
private printing 61
protect cartridges 44
R
rear door
clearing jams 112
replacing
staple cartridges 51
toner cartridge 47
resolution
copy and scan 9
restore factory settings 92
right door
locating 3
RJ-45 port
locating 5
S
scanning
resolution 9
secuity settings
HP Embedded Web Server 75
security
encrypted hard disk 83
security lock slot
locating 5
settings
restore factory 92
Sign In button
locating 6
Sign Out button
locating 6
sleep mode 84
special paper
printing (Windows) 56
specications
electrical and acoustic 15
speed, optimizing 84
stacking
congure the operation mode 37
staple cartridges
replacing 51
staple jams
stapling mailbox accessory 119
stapler
setting default staple location 36
stapler/stacker accessory
congure the operation mode 37
stapling
congure the operation mode 37
setting default location 36
stapling mailbox accessory
clear staple jams 119
Start Copy button
locating 6
storage, job
Mac settings 62
store print jobs 61
stored jobs
creating (Mac) 62
creating (Windows) 61
deleting 63
printing 62
storing jobs
with Windows 61
subnet mask 80
supplies
low threshold settings 93
ordering 40
replacing staple cartridges 51
replacing toner cartridge 47
using when low 93
supplies settings
HP Embedded Web Server 75
support
online 90
system requirements
HP Embedded Web Server 72
minimum 12
T
TCP/IP
manually conguring IPv4
parameters 80
manually conguring IPv6
parameters 80
technical support
online 90
toner cartridge
components 47
low threshold settings 93
replacing 47
using when low 93
toner cartridges
order numbers 47
touchscreen
locating features 6
ENWW Index 143
transparencies
printing (Windows) 56
Tray 1
jams 103
loading envelopes 33
paper orientation 20
Tray 2
jams 106
loading 25
Tray 3
jams 106
Tray 4
jams 106
Tray 6
paper jams 109
trays
capacity 9
included 9
locating 3
troubleshooting
check toner-cartridge status 123
jams 101
network problems 135
paper feed problems 94
wired network 135
wireless network 137
troubleshooting tools
HP Embedded Web Server 75
two-sided printing
settings (Windows) 54
U
USB port
enabling 68, 70
locating 5
USB storage accessories
printing from 68
W
Web browser requirements
HP Embedded Web Server 72
Web sites
customer support 90
HP Web Jetadmin, downloading
86
weight, printer 13
Wi-Fi Direct Print 12
Wi-Fi Direct Printing 65
wireless network
troubleshooting 137
wireless network interference 140
144 Index ENWW
