logmsgs.fm

CHAPTER

1-1

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Syslog Messages

This chapter lists the syslog messages in numerical order.

Note When a number is skipped in a sequence, the message is no longer in the security appliance code.

For information about how to configure logging and SNMP, see the Cisco Security Appliance Command

Line Configuration Guide.

Table 1-1 lists the syslog message classes and the ranges of syslog message IDs associated with each

class. The valid range of syslog message IDs is between 100000 and 999999, respectively.

Table 1-1 Syslog Message Classes and Associated Message ID Numbers

Class Definition Syslog Message ID Numbers

auth User Authentication 109, 113

bridge Transparent Firewall 110, 220

ca PKI Certification Authority 717

config Command Interface 111, 112, 208, 308

dap Dynamic Access Policies 734

e-mail E-mail Proxy 719

ha High Availability (Failover) 101, 102, 103, 104, 210, 311, 709

ip IP Stack 209, 215, 313, 317, 408

ipaa IP Address Assignment 735

ips Intrusion Protection Service 400, 401, 415

np Network Processor 319

npssl NP SSL 725

ospf OSPF Routing 318, 409, 503, 613

rip RIP Routing 107, 312

rm Resource Manager 321

session User Session 106, 108, 201, 202, 204, 302, 303, 304, 305, 314, 405, 406,

407, 500, 502, 607, 608, 609, 616, 620, 703, 710

snmp SNMP 212

1-2

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 101001 to 199012

This chapter includes the following sections:

• Messages 101001 to 199012, page 1-2

• Messages 201002 to 219002, page 1-68

• Messages 302003 to 339001, page 1-88

• Messages 400000 to 466002, page 1-159

• Messages 500001 to 509001, page 1-222

• Messages 602101 to 634001, page 1-235

• Messages 701001 to 737033, page 1-263

Messages 101001 to 199012

This section contains messages from 101001 to 199012.

101001

Error Message %PIX|ASA-1-101001: (Primary) Failover cable OK.

Explanation

This is a failover message. This message reports that the failover cable is present and

functioning correctly. (Primary) can also be listed as (Secondary) for the secondary unit.

Recommended Action None required.

sys System 199, 211, 214, 216, 306, 307, 315, 414, 604, 605, 606, 610,

612, 614, 615,701, 711

vpdn PPTP and L2TP Sessions 213, 403, 603

vpn IKE and IPSec 316, 320, 402, 404, 501, 602, 702, 713, 714, 715

vpnc VPN Client 611

vpnfo VPN Failover 720

vpnlb VPN Load Balancing 718

webvpn Web-based VPN 716

Table 1-1 Syslog Message Classes and Associated Message ID Numbers (continued)

Class Definition Syslog Message ID Numbers

1-3

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 101001 to 199012

101002

Error Message %PIX|ASA-1-101002: (Primary) Bad failover cable.

Explanation

This is a failover message. This message reports that the failover cable is present but not

functioning correctly. (Primary) can also be listed as (Secondary) for the secondary unit.

Recommended Action Replace the failover cable.

101003, 101004

Error Message %PIX|ASA-1-101003: (Primary) Failover cable not connected (this unit).

Error Message %PIX|ASA-1-101004: (Primary) Failover cable not connected (other

unit).

Explanation

Both instances are failover messages. These messages are logged when failover mode

is enabled, but the failover cable is not connected to one unit of the failover pair. (Primary) can also

be listed as (Secondary) for the secondary unit.

Recommended Action Connect the failover cable to both units of the failover pair.

101005

Error Message %PIX|ASA-1-101005: (Primary) Error reading failover cable status.

Explanation

This is a failover message. This message is displayed if the failover cable is connected,

but the primary unit is unable to determine its status.

Recommended Action Replace the cable.

102001

Error Message %PIX|ASA-1-102001: (Primary) Power failure/System reload other side.

Explanation

This is a failover message. This message is logged if the primary unit detects a system

reload or a power failure on the other unit. “Primary” can also be listed as “Secondary” for the

secondary unit.

Recommended Action On the unit that experienced the reload, issue the show crashinfo command to

determine if there is a traceback associated with the reload. Also verify that the unit is powered on

and that power cables are properly connected.

1-4

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 101001 to 199012

103001

Error Message %PIX|ASA-1-103001: (Primary) No response from other firewall (reason

code = code).

Explanation

This is a failover message. This message is displayed if the primary unit is unable to

communicate with the secondary unit over the failover cable. (Primary) can also be listed as

(Secondary). for the secondary unit. Table 1-2 lists the reason codes and the descriptions to

determine why the failover occurred.

Recommended Action Verify that the failover cable is connected properly and both units have the

same hardware, software, and configuration. If the problem persists, contact the Cisco TAC.

103002

Error Message %PIX|ASA-1-103002: (Primary) Other firewall network interface

interface_number OK.

Explanation

This is a failover message. This message is displayed when the primary unit detects that

the network interface on the secondary unit is okay. (Primary) can also be listed as (Secondary) for

the secondary unit.

Recommended Action None required.

Table 1-2 Reason Codes

Reason

Code Description

1 The local unit is not receiving the hello packet on the failover LAN interface when LAN

failover occurs or on the serial failover cable when serial failover occurs, and declares that

the peer is down.

2 An interface did not pass one of the 4 failover tests. The four tests are as follows: 1)

Link Up, 2) Monitor for Network Traffic, 3) ARP test, 4) Broadcast Ping test.

3 No proper ACK for 15+ seconds after a command was sent on the serial cable.

4 The failover LAN interface is down, and other data interfaces are not responding to

additional interface testing. In addition, the local unit is declaring that the peer is down.

5 The standby peer went down during the configuration synchronization process.

1-5

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 101001 to 199012

103003

Error Message %PIX|ASA-1-103003: (Primary) Other firewall network interface

interface_number failed.

Explanation

This is a failover message. This message is displayed if the primary unit detects a bad

network interface on the secondary unit. (Primary) can also be listed as (Secondary) for the

secondary unit.

Recommended Action Check the network connections on the secondary unit and check the network

hub connection. If necessary, replace the failed network interface.

103004

Error Message %PIX|ASA-1-103004: (Primary) Other firewall reports this firewall

failed.

Explanation

This is a failover message. This message is displayed if the primary unit receives a

message from the secondary unit indicating that the primary has failed. (Primary) can also be listed

as (Secondary) for the secondary unit.

Recommended Action Verify the status of the primary unit.

103005

Error Message %PIX|ASA-1-103005: (Primary) Other firewall reporting failure.

Explanation

This is a failover message. This message is displayed if the secondary unit reports a

failure to the primary unit. (Primary) can also be listed as (Secondary) for the secondary unit.

Recommended Action Verify the status of the secondary unit.

103006

Error Message %PIX|ASA-1-103006: (Primary|Secondary) Mate version ver_num is not

compatible with ours ver_num

Explanation

This message appears when PIX firewall detects peer unit is running a version that is

not the same as local unit and also is not compatible with HA Hitless Upgrade feature.

• ver_num—Version number

Recommended Action Install same or compatible versions image on both firewall units.

1-6

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 101001 to 199012

103007

Error Message %PIX|ASA-1-103007: (Primary|Secondary) Mate version ver_num is not

identical with ours ver_num

Explanation

This message appears when PIX firewall detects peer unit is running a version that is

not identical but does support Hitless Upgrade and is compatible with local unit. The system

performance could be degraded due to the image version not being equal and could encounter a

stability issue if running for extended period.

• ver_num—Version number

Recommended Action Install same version image on both units as soon as possible.

104001, 104002

Error Message %PIX|ASA-1-104001: (Primary) Switching to ACTIVE (cause: string).

Error Message %PIX|ASA-1-104002: (Primary) Switching to STNDBY (cause: string).

Explanation

Both instances are failover messages. These messages usually are logged when you

force the pair to switch roles, either by entering the failover active command on the standby unit,

or the no failover active command on the active unit. (Primary) can also be listed as (Secondary)

for the secondary unit. Possible values for the string variable are as follows:

• state check

• bad/incomplete config

• ifc [interface] check, mate is healthier

• the other side wants me to standby

• in failed state, cannot be active

• switch to failed state

• other unit set to active by CLI config command ‘fail active’

Recommended Action If the message occurs because of manual intervention, no action is required.

Otherwise, use the cause reported by the secondary unit to verify the status of both units of the pair.

104003

Error Message %PIX|ASA-1-104003: (Primary) Switching to FAILED.

Explanation

This is a failover message. This message is displayed when the primary unit fails.

Recommended Action Check the syslog messages for the primary unit for an indication of the nature

of the problem (see message 104001). (Primary) can also be listed as (Secondary) for the secondary

unit.

1-7

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 101001 to 199012

104004

Error Message %PIX|ASA-1-104004: (Primary) Switching to OK.

Explanation

This is a failover message. This message is displayed when a previously failed unit now

reports that it is operating again. (Primary) can also be listed as (Secondary) for the secondary unit.

Recommended Action None required.

105001

Error Message %PIX|ASA-1-105001: (Primary) Disabling failover.

Explanation

In version 7.x and later, this message may indicate the following: failover has been

automatically disabled because of a mode mismatch (single or multiple), a license mismatch

(encryption or context), or a hardware difference (one unit has an IPS SSM installed, and its peer

has a CSC SSM installed). (Primary) can also be listed as (Secondary) for the secondary unit.

Recommended Action None required.

105002

Error Message %PIX|ASA-1-105002: (Primary) Enabling failover.

Explanation

This is a failover message, which is displayed when you enter the failover command

with no arguments on the console, after having previously disabled failover. (Primary) can also be

listed as (Secondary) for the secondary unit.

Recommended Action None required.

105003

Error Message %PIX|ASA-1-105003: (Primary) Monitoring on interface interface_name

waiting

Explanation

This is a failover message. The security appliance is testing the specified network

interface with the other unit of the failover pair. (Primary) can also be listed as (Secondary) for the

secondary unit.

Recommended Action None required. The security appliance monitors its network interfaces

frequently during normal operations.

1-8

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 101001 to 199012

105004

Error Message %PIX|ASA-1-105004: (Primary) Monitoring on interface interface_name

normal

Explanation

This is a failover message. The test of the specified network interface was successful.

(Primary) can also be listed as (Secondary) for the secondary unit.

Recommended Action None required.

105005

Error Message %PIX|ASA-1-105005: (Primary) Lost Failover communications with mate on

interface interface_name.

Explanation

This is a failover message. This message is displayed if this unit of the failover pair can

no longer communicate with the other unit of the pair. (Primary) can also be listed as (Secondary)

for the secondary unit.

Recommended Action Verify that the network connected to the specified interface is functioning

correctly.

105006, 105007

Error Message %PIX|ASA-1-105006: (Primary) Link status ‘Up’ on interface

interface_name.

Error Message %PIX|ASA-1-105007: (Primary) Link status ‘Down’ on interface

interface_name.

Explanation

Both instances are failover messages. These messages report the results of monitoring

the link status of the specified interface. (Primary) can also be listed as (Secondary) for the

secondary unit.

Recommended Action If the link status is down, verify that the network connected to the specified

interface is operating correctly.

1-9

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 101001 to 199012

105008

Error Message %PIX|ASA-1-105008: (Primary) Testing interface interface_name.

Explanation

This is a failover message. This message is displayed when the tests a specified network

interface. This testing is performed only if the security appliance fails to receive a message from the

standby unit on that interface after the expected interval. (Primary) can also be listed as (Secondary)

for the secondary unit.

Recommended Action None required.

105009

Error Message %PIX|ASA-1-105009: (Primary) Testing on interface interface_name

{Passed|Failed}.

Explanation

This is a failover message. This message reports the result (either Passed or Failed) of

a previous interface test. (Primary) can also be listed as (Secondary) for the secondary unit.

Recommended Action None required if the result is Passed. If the result is Failed, you should check

the network cable connection to both failover units, that the network itself is functioning correctly,

and verify the status of the standby unit.

105010

Error Message %PIX|ASA-3-105010: (Primary) Failover message block alloc failed

Explanation

Block memory was depleted. This is a transient message and the security appliance

should recover. (Primary) can also be listed as (Secondary) for the secondary unit.

Recommended Action Use the show blocks command to monitor the current block memory.

105011

Error Message %PIX|ASA-1-105011: (Primary) Failover cable communication failure

Explanation

The failover cable is not permitting communication between the primary and secondary

units. (Primary) can also be listed as (Secondary) for the secondary unit.

Recommended Action Ensure that the cable is properly connected.

1-10

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 101001 to 199012

105020

Error Message %PIX|ASA-1-105020: (Primary) Incomplete/slow config replication

Explanation

When a failover occurs, the active security appliance detects a partial configuration in

memory. Normally, this is caused by an interruption in the replication service. (Primary) can also be

listed as (Secondary) for the secondary unit.

Recommended Action Once the failover is detected by the security appliance, the security appliance

automatically reloads itself and loads configuration from Flash memory and/or resynchronizes with

another security appliance. If failovers happen continuously, check the failover configuration and

make sure both security appliance units can communicate with each other.

105021

Error Message %PIX|ASA-1-105021: (failover_unit) Standby unit failed to sync due to

a locked context_name config. Lock held by lock_owner_name

Explanation

During configuration synchronizing, a standby unit will reload itself if some other

process locks the configuration for more than 5 minutes, which prevents the failover process from

applying the new configuration. This can occur when an administrator pages through a running

configuration on the standby unit while configuration synchronization is in process. See also the

show running-config EXEC command and the pager lines num CONFIG command.

Recommended Action Avoid viewing or modifying configuration on standby unit when it first comes

up and is in the process of establishing a failover connection with the active unit.

105031

Error Message %PIX|ASA-1-105031: Failover LAN interface is up

Explanation

LAN failover interface link is up.

Recommended Action None required.

105032

Error Message %PIX|ASA-1-105032: LAN Failover interface is down

Explanation

LAN failover interface link is down.

Recommended Action Check the connectivity of the LAN failover interface. Make sure that the

speed/duplex setting is correct.

1-11

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 101001 to 199012

105034

Error Message %PIX|ASA-1-105034: Receive a LAN_FAILOVER_UP message from peer.

Explanation

The peer has just booted and sent the initial contact message.

Recommended Action None required.

105035

Error Message %PIX|ASA-1-105035: Receive a LAN failover interface down msg from peer.

Explanation

The peer LAN failover interface link is down. The unit switches to active mode if it is

in standby mode.

Recommended Action Check the connectivity of the peer LAN failover interface.

105036

Error Message %PIX|ASA-1-105036: dropped a LAN Failover command message.

Explanation

The security appliance dropped an unacknowledged LAN failover command message,

indicating a connectivity problem on the LAN failover interface.

Recommended Action Check that the LAN interface cable is connected.

105037

Error Message %PIX|ASA-1-105037: The primary and standby units are switching back

and forth as the active unit.

Explanation

The primary and standby units are switching back and forth as the active unit, indicating

a LAN failover connectivity problem or software bug.

Recommended Action Check that the LAN interface cable is connected.

1-12

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 101001 to 199012

105038

Error Message %PIX|ASA-1-105038: (Primary) Interface count mismatch

Explanation

When a failover occurs, the active security appliance detects a partial configuration in

memory. Normally, this is caused by an interruption in the replication service. (Primary) can also be

listed as (Secondary) for the secondary unit.

Recommended Action Once the failover is detected by the security appliance, the security appliance

automatically reloads itself and loads the configuration from Flash memory and/or resyncs with

another security appliance. If failovers happen continuously, check the failover configuration and

make sure that both security appliance units can communicate with each other.

105039

Error Message %PIX|ASA-1-105039: (Primary) Unable to verify the Interface count with

mate. Failover may be disabled in mate.

Explanation

Failover initially verifies that the number of interfaces configured on the primary and

secondary security appliances are the same. This message indicates that the primary security

appliance is not able to verify the number of interfaces configured on the secondary security

appliance. This message indicates that the primary security appliance is not able communicate with

the secondary security appliance over the failover interface. (Primary) can also be listed as

(Secondary) for the secondary security appliance.

Recommended Action Verify the failover LAN, interface configuration, and status on the primary and

secondary security appliances. Make sure that the secondary security appliance is running the

security appliance application and that failover is enabled.

105040

Error Message %PIX|ASA-1-105040: (Primary) Mate failover version is not compatible.

Explanation

The primary and secondary security appliance should run the same failover software

version to act as a failover pair. This message indicates that the secondary security appliance failover

software version is not compatible with the primary security appliance. Failover is disabled on the

primary security appliance. (Primary) can also be listed as (Secondary) for the secondary security

appliance.

Recommended Action Maintain consistent software versions between the primary and secondary

security appliances to enable failover.

1-13

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 101001 to 199012

105042

Error Message %PIX|ASA-1-105042: (Primary) Failover interface OK

Explanation

LAN failover interface link is up.

Explanation The interface used to send failover messages to the secondary security appliance is

functioning. (Primary) can also be listed as (Secondary) for the secondary security appliance.

Recommended Action None required.

105043

Error Message %PIX|ASA-1-105043: (Primary) Failover interface failed

Explanation

LAN failover interface link is down.

Recommended Action Check the connectivity of the LAN failover interface. Make sure that the

speed/duplex setting is correct.

105044

Error Message %PIX|ASA-1-105044: (Primary) Mate operational mode mode is not

compatible with my mode mode.

Explanation

When the operational mode (single or multi) does not match between failover peers,

failover will be disabled.

Recommended Action Configure the failover peers to have the same operational mode, and then

reenable failover.

105045

Error Message %PIX|ASA-1-105045: (Primary) Mate license (number contexts) is not

compatible with my license (number contexts).

Explanation

When the feature licenses do not match between failover peers, failover will be disabled.

Recommended Action Configure the failover peers to have the same feature license, and then reenable

failover.

1-14

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 101001 to 199012

105046

Error Message %PIX|ASA-1-105046 (Primary|Secondary) Mate has a different chassis

Explanation

This message is issued when two failover units have a different type of chassis. For

example, one is a PIX, the other is an ASA-5520, or one has a 3-slot chassis, the other has a 6-slot

chassis.

Recommended Action Make sure that the two failover units are the same.

105047

Error Message %PIX|ASA-1-105047: Mate has a io_card_name1 card in slot slot_number

which is different from my

io_card_name2

Explanation

The two failover units have different types of cards in their respective slots.

Recommended Action Make sure that the card configurations for the failover units are the same.

105048

Error Message %ASA-1-105048: (unit) Mate’s service module (application) is different

from mine (application)

Explanation

The failover process detected that different applications are running on the service

modules in the active and standby units. The two failover units are incompatible if different service

modules are used.

• unit—Primary or secondary.

• application—The name of the application, such as InterScan Security Card.

Recommended Action Make sure that both units have identical service modules before trying to

re-enable failover.

106001

Error Message %PIX|ASA-2-106001: Inbound TCP connection denied from IP_address/port

IP_address/port flags tcp_flags on interface interface_name

Explanation

This is a connection-related message. This message occurs when an attempt to connect

to an inside address is denied by the security policy that is defined for the specified traffic type.

Possible tcp_flags values correspond to the flags in the TCP header that were present when the

connection was denied. For example, a TCP packet arrived for which no connection state exists in

the security appliance, and it was dropped. The tcp_flags in this packet are FIN and ACK.

The tcp_flags are as follows:

1-15

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 101001 to 199012

• ACK—The acknowledgment number was received.

• FIN—Data was sent.

• PSH—The receiver passed data to the application.

• RST—The connection was reset.

• SYN—Sequence numbers were synchronized to start a connection.

• URG—The urgent pointer was declared valid.

Recommended Action None required.

106002

Error Message %PIX|ASA-2-106002: protocol Connection denied by outbound list acl_ID

src inside_address dest outside_address

Explanation

This is a connection-related message. This message is displayed if the specified

connection fails because of an outbound deny command. The protocol variable can be ICMP, TCP,

or UDP.

Recommended Action Use the show outbound command to check outbound lists.

106006

Error Message %PIX|ASA-2-106006: Deny inbound UDP from outside_address/outside_port

to inside_address/inside_port on interface interface_name.

Explanation

This is a connection-related message. This message is displayed if an inbound UDP

packet is denied by the security policy that is defined for the specified traffic type.

Recommended Action None required.

106007

Error Message %PIX|ASA-2-106007: Deny inbound UDP from outside_address/outside_port

to inside_address/inside_port due to DNS {Response|Query}.

Explanation

This is a connection-related message. This message is displayed if a UDP packet

containing a DNS query or response is denied.

Recommended Action If the inside port number is 53, the inside host probably is set up as a caching

name server. Add an access-list command statement to permit traffic on UDP port 53 and a

translation entry for the inside host. If the outside port number is 53, a DNS server was probably too

slow to respond, and the query was answered by another server.

1-16

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 101001 to 199012

106010

Error Message %PIX|ASA-3-106010: Deny inbound protocol src

interface_name:dest_address/dest_port dst

interface_name:source_address/source_port

Explanation

This is a connection-related message. This message is displayed if an inbound

connection is denied by your security policy.

Recommended Action Modify the security policy if traffic should be permitted. If the message occurs

at regular intervals, contact the remote peer administrator.

106011

Error Message %PIX|ASA-3-106011: Deny inbound (No xlate) string

Explanation

The message will appear under normal traffic conditions if there are internal users that

are accessing the Internet through a web browser. Any time a connection is reset, when the host at

the end of the connection sends a packet after the security appliance receives the reset, this message

will appear. It can typically be ignored.

Recommended Action Prevent this syslog message from getting logged to the syslog server by

entering the no logging message 106011 command.

106012

Error Message %PIX|ASA-6-106012: Deny IP from IP_address to IP_address, IP options hex.

Explanation

This is a packet integrity check message. An IP packet was seen with IP options. Because

IP options are considered a security risk, the packet was discarded.

Recommended Action Contact the remote host system administrator to determine the problem. Check

the local site for loose source routing or strict source routing.

106013

Error Message %PIX|ASA-2-106013: Dropping echo request from IP_address to PAT address

IP_address

Explanation The security appliance discarded an inbound ICMP Echo Request packet with a

destination address that corresponds to a PAT global address. The inbound packet is discarded

because it cannot specify which PAT host should receive the packet.

Recommended Action None required.

1-17

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 101001 to 199012

106014

Error Message %PIX|ASA-3-106014: Deny inbound icmp src interface_name: IP_address dst

interface_name: IP_address (type dec, code dec)

Explanation

The security appliance denied any inbound ICMP packet access. By default, all ICMP

packets are denied access unless specifically permitted.

Recommended Action None required.

106015

Error Message %PIX|ASA-6-106015: Deny TCP (no connection) from IP_address/port to

IP_address/port flags tcp_flags on interface interface_name.

Explanation

The security appliance discarded a TCP packet that has no associated connection in the

security appliance connection table. The security appliance looks for a SYN flag in the packet,

which indicates a request to establish a new connection. If the SYN flag is not set, and there is not

an existing connection, the security appliance discards the packet.

Recommended Action None required unless the security appliance receives a large volume of these

invalid TCP packets. If this is the case, trace the packets to the source and determine the reason these

packets were sent.

106016

Error Message %PIX|ASA-2-106016: Deny IP spoof from (IP_address) to IP_address on

interface interface_name.

Explanation

This message is generated when a packet arrives at the security appliance interface that

has a destination IP address of 0.0.0.0 and a destination MAC address of the security appliance

interface. In addition, this message is generated when the security appliance discarded a packet with

an invalid source address, which may include one of the following or some other invalid address:

• Loopback network (127.0.0.0)

• Broadcast (limited, net-directed, subnet-directed, and all-subnets-directed)

• The destination host (land.c)

To further enhance spoof packet detection, use the icmp command to configure the security

appliance to discard packets with source addresses belonging to the internal network, because the

access-list command has been deprecated and is no longer guaranteed to work correctly.

Recommended Action Determine if an external user is trying to compromise the protected network.

Check for misconfigured clients.

1-18

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 101001 to 199012

106017

Error Message %PIX|ASA-2-106017: Deny IP due to Land Attack from IP_address to

IP_address

Explanation The security appliance received a packet with the IP source address equal to the IP

destination, and the destination port equal to the source port. This message indicates a spoofed

packet that is designed to attack systems. This attack is referred to as a Land Attack.

Recommended Action If this message persists, an attack may be in progress. The packet does not

provide enough information to determine where the attack originates.

106018

Error Message %PIX|ASA-2-106018: ICMP packet type ICMP_type denied by outbound list

acl_ID src inside_address dest outside_address

Explanation

The outgoing ICMP packet with the specified ICMP from local host (inside_address) to

the foreign host (outside_address) was denied by the outbound ACL list.

Recommended Action None required.

106020

Error Message %PIX|ASA-2-106020: Deny IP teardrop fragment (size = number, offset =

number) from

IP_address to IP_address

Explanation The security appliance discarded an IP packet with a teardrop signature containing

either a small offset or fragment overlapping. This is a hostile event that circumvents the security

appliance or an Intrusion Detection System.

Recommended Action Contact the remote peer administrator or escalate this issue according to your

security policy.

1-19

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 101001 to 199012

106021

Error Message %PIX|ASA-1-106021: Deny protocol reverse path check from

source_address to dest_address on interface interface_name

Explanation

An attack is in progress. Someone is attempting to spoof an IP address on an inbound

connection. Unicast RPF, also known as reverse route lookup, detected a packet that does not have

a source address represented by a route and assumes that it is part of an attack on your security

appliance.

This message appears when you have enabled Unicast RPF with the ip verify reverse-path

command. This feature works on packets input to an interface; if it is configured on the outside, then

the security appliance checks packets arriving from the outside.

The security appliance looks up a route based on the source_address. If an entry is not found and a

route is not defined, then this syslog message appears and the connection is dropped.

If there is a route, the security appliance checks which interface it corresponds to. If the packet

arrived on another interface, it is either a spoof or there is an asymmetric routing environment that

has more than one path to a destination. The security appliance does not support asymmetric routing.

If the security appliance is configured on an internal interface, it checks static route command

statements or RIP, and if the source_address is not found, then an internal user is spoofing their

address.

Recommended Action Even though an attack is in progress, if this feature is enabled, no user action

is required. The security appliance repels the attack.

106022

Error Message %PIX|ASA-1-106022: Deny protocol connection spoof from source_address

to dest_address on interface interface_name

Explanation

A packet matching a connection arrives on a different interface from the interface that

the connection began on.

For example, if a user starts a connection on the inside interface, but the security appliance detects

the same connection arriving on a perimeter interface, the security appliance has more than one path

to a destination. This is known as asymmetric routing and is not supported on the security appliance.

An attacker also might be attempting to append packets from one connection to another as a way to

break into the security appliance. In either case, the security appliance displays this message and

drops the connection.

Recommended Action This message appears when the ip verify reverse-path command is not

configured. Check that the routing is not asymmetric.

1-20

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 101001 to 199012

106023

Error Message %PIX|ASA-4-106023: Deny protocol src

[interface_name:source_address/source_port] dst

interface_name:dest_address/dest_port [type {string}, code {code}] by

access_group acl_ID

Explanation

A real IP packet was denied by the ACL. This message displays even if you do not have

the log option enabled for an ACL.

Recommended Action If messages persist from the same source address, messages might indicate a

foot-printing or port-scanning attempt. Contact the remote host administrators.

106024

Error Message %PIX|ASA-2-106024: Access rules memory exhausted

Explanation

The access list compilation process has run out of memory. All configuration

information that has been added since the last successful access list was removed from the system,

and the most recently compiled set of access lists will continue to be used.

Recommended Action Access lists, AAA, ICMP, SSH, Telnet, and other rule types are stored and

compiled as access list rule types. Remove some of these rule types so that others can be added.

106025, 106026

Error Message %PIX|ASA-6-106025: Failed to determine the security context for the

packet:sourceVlan:source_address dest_address source_port dest_port protocol

Error Message %PIX|ASA-6-106026: Failed to determine the security context for the

packet:sourceVlan:source_address dest_address source_port dest_port protocol

Explanation

The security context of the packet in multiple context mode cannot be determined. Both

messages can be generated for IP packets being dropped in either router and transparent mode.

Recommended Action None required.

1-21

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 101001 to 199012

106027

Error Message %PIX|ASA-4-106027:Failed to determine the security context for the

packet:vlansource Vlan#:ethertype src sourceMAC dst destMAC

Explanation

The security context of the packet in multiple context mode cannot be determined. This

message is generated for non-IP packets being dropped in transparent mode only.

Recommended Action None required.

106100

Error Message %PIX|ASA-6-106100: access-list acl_ID {permitted | denied |

est-allowed} protocol interface_name/source_address(source_port) ->

interface_name/dest_address(dest_port) hit-cnt number ({first hit |

number-second interval}) hash codes

Explanation

This message is generated any time that a packet is seen that does not match an existing

connection on the security appliance. The message indicates either the initial occurrence or the total

number of occurrences during an interval. This message provides more information than message

106023, which only logs denied packets, and does not include the hit count or a configurable level.

When an access-list line has the log argument, it is expected that this syslog ID might be triggered

because of a non-synchronized packet reaching the security appliance and being evaluated by the

access-list. For example, if an ACK packet is received on the security appliance (for which no TCP

connection exists in the connection table), the device might generate syslog 106100, indicating that

the packet was permitted; however, the packet is later correctly dropped because of no matching

connection.

The following list describes the message values:

Explanation permitted | denied | est-allowed —These values specify if the packet was permitted or

denied by the ACL. If the value is est-allowed, the packet was denied by the ACL but was allowed

for an already established session (for example, an internal user is allowed to accesss the Internet,

and responding packets that would normally be denied by the ACL are accepted).

• protocol—TCP, UDP, ICMP, or an IP protocol number.

• interface_name—The interface name for the source or destination of the logged flow. The

VLAN interfaces are supported.

• source_address—The source IP address of the logged flow.

• dest_address—The destination IP address of the logged flow.

• source_port—The source port of the logged flow (TCP or UDP). For ICMP, this field is 0.

• dest_port—The destination port of the logged flow (TCP or UDP). For ICMP, this field is

src_addr.

• hit-cnt number—The number of times this flow was permitted or denied by this ACL entry in

the configured time interval. The value is 1 when the security appliance generates the first

syslog message for this flow.

• first hit—The first message generated for this flow.

1-22

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 101001 to 199012

• number-second interval—The interval in which the hit count is accumulated. Set this interval

using the access-list command with the interval option.

• hash codes—Two are always printed for the object group ACE and the constituent regular ACE.

Values are determined on which ACE that the packet hit. To display these hash codes, enter the

show-access list command.

Recommended Action None required.

106101

Error Message %PIX|ASA-1-106101 The number of ACL log deny-flows has reached limit

(number).

Explanation

If you configured the log option for an ACL deny statement (access-list id deny

command), and a traffic flow matches the ACL statement, the security appliance caches the flow

information. This message indicates that the number of matching flows that are cached on the

security appliance exceeds the user-configured limit (using the access-list deny-flow-max

command).

The number value is the limit configured using the access-list deny-flow-max command.

Recommended Action None required. This message might be generated as a result of a DoS attack.

106102

Error Message %ASA-6-106102: access-list acl_ID {permitted|denied} protocol

interface_name/source_address source_port interface_name/dest_address dest_port

hit-cnt number {first hit|number-second interval}

Explanation

This message indicates that a packet was either permitted or denied by an access list that

is applied through a VPN filter.

Recommended Action None required.

107001

Error Message %PIX|ASA-1-107001: RIP auth failed from IP_address: version=number,

type=string, mode=string, sequence=number on interface interface_name

Explanation

This is an alert log message. The security appliance received a RIP reply message with

bad authentication. This message might be caused by a misconfiguration on the router or the security

appliance or by an unsuccessful attempt to attack the routing table of the security appliance.

Recommended Action This message indicates a possible attack and should be monitored. If you are

not familiar with the source IP address listed in this message, change your RIP authentication keys

between trusted entities. An attacker might be trying to determine the existing keys.

1-23

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 101001 to 199012

107002

Error Message %PIX|ASA-1-107002: RIP pkt failed from IP_address: version=number on

interface interface_name

Explanation

This is an alert log message. This message could be caused by a router bug, a packet

with non-RFC values inside, or a malformed entry. This should not happen, and may be an attempt

to exploit routing table of the security appliance.

Recommended Action This message indicates a possible attack and should be monitored. The packet

has passed authentication, if enabled, and bad data is in the packet. Monitor the situation and change

the keys if there are any doubts about the originator of the packet.

107003

Error Message %PIX-3-107003: RIP: Attempted reference of stale data encountered in

function, line: line_num

Explanation

This syslog message is generated when RIP is running and tries to reference some

related data structures that have been removed elsewhere. Clearing the interface and router

configurations might correct the problem. However, when this syslog message appears, it is an

indication that some sequence of steps caused premature deletion of data structures and that should

be investigated.

• function: The function that received the unexpected event.

• line_num: The line number in the code.

Recommended Action Copy the error message exactly as it appears, and report it to Cisco TAC.

108002

Error Message %PIX|ASA-2-108002: SMTP replaced string: out source_address in

inside_address data: string

Explanation

This is a Mail Guard (SMTP) message generated by the inspect esmtp command. This

message is displayed if the security appliance replaces an invalid character in an e-mail address with

a space.

Recommended Action None required.

1-24

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 101001 to 199012

108003

Error Message %PIX|ASA-2-108003: Terminating ESMTP/SMTP connection; malicious

pattern detected in the mail address from

source_interface:source_address/source_port to

dest_interface:dest_address/dset_port. Data:string

Explanation

This message is generated by Mail Guard (SMTP). This message is displayed if the

security appliance detects malicious pattern in an e-mail address and drops the connection. This

indicates an attack in progress.

Recommended Action None required.

108004

Error Message %PIX|ASA-4-108004: action_class: action ESMTP req_resp from

src_ifc:sip|sport to dest_ifc:dip|dport;further_info

Explanation

This event is generated when a ESMTP classification is performed on a ESMTP

message and the specified criteria are satisfied. The configured action is taken.

• action_class—The class of action: “ESMTP Classification” for ESMTP match commands;

“ESMTP Parameter” for parameter commands.

• action—action taken: “Dropped,” “Dropped connection for,” “Reset connection for,” or

“Masked header flags for”

• req_resp—”Request” or “Response”

• src_ifc—Source interface name

• sip|sport—Source IP address or source port

• dest_ifc—Destination interface name

• dip|dport—Destination IP address or destination port

• further info—One of the following:

For single match command: matched Class id: match_command (for example, matched Class

1234: match body length 100).

For parameter commands: parameter-command: descriptive-message (for example, mail-relay:

No Mail Relay allowed).

Recommended Action None required.

1-25

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 101001 to 199012

108005

Error Message %PIX|ASA-6-108005: action_class: Received ESMTP req_resp from

src_ifc:sip|sport to dest_ifc:dip|dport;further_info

Explanation

This event is generated when a ESMTP classification is performed on a ESMTP

message and the specified criteria are satisfied. The standalone log action is taken.

• action_class—The class of action: “ESMTP Classification” for ESMTP match commands;

“ESMTP Parameter” for parameter commands.

• req_resp—”Request” or “Response”

• src_ifc—Source interface name

• sip|sport—Source IP address or source port

• dest_ifc—Destination interface name

• dip|dport—Destination IP address or destination port

• further info—One of the following:

For single match command: matched Class id: match_command (for example, matched Class

1234: match body length 100).

For parameter commands (commands under parameter section): parameter-command:

descriptive-message (for example, mail-relay: No Mail Relay allowed).

Recommended Action None required.

108006

Error Message %PIX|ASA-7-108006: Detected ESMTP size violation from

src_ifc:sip|sport to dest_ifc:dip|dport;declared size is: decl_size, actual size

is act_size.

Explanation

This event is generated when an ESMTP message size exceeds the size declared in the

RCPT command.

• src_ifc—Source interface name

• sip|sport—Source IP address or source port

• dest_ifc—Destination interface name

• dip|dport—Destination IP address or destination port

• decl_size—Declared size

• act_size—Actual size

Recommended Action None required.

1-26

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 101001 to 199012

108007

Error Message %ASA-6-108007: TLS started on ESMTP session between client client-side

interface-name: client IP address/client port and server server-side

interface-name: server IP address/server port

Explanation

This message indicates that on an ESMTP connection, the server has responded with a

220 reply code to the client STARTTLS command. The ESMTP inspection engine no longer inspects

the traffic on this connection.

• client-side interface-name—The name for the interface that faces the client side

• client IP address—The IP address of the client

• client port—The TCP port number for the client

• server-side interface-name—The name for the interface that faces the server side

• server IP address—The IP address of the server

• server port—The TCP port number for the server

Recommended Action Log and review the message. Check whether the ESMTP policy map associated

with this connection has the following setting: “allow-tls action log.” If not, contact the Cisco TAC.

109001

Error Message %PIX|ASA-6-109001: Auth start for user user from

inside_address/inside_port to outside_address/outside_port

Explanation

This is an authentication, authorization and accounting (AAA) message. This message

is displayed if the security appliance is configured for AAA and detects an authentication request

by the specified user.

Recommended Action None required.

109002

Error Message %PIX|ASA-6-109002: Auth from inside_address/inside_port to

outside_address/outside_port failed (server

IP_address failed) on interface

interface_name.

Explanation

This is a AAA message. This message is displayed if an authentication request fails

because the specified authentication server cannot be contacted by the module.

Recommended Action Check that the authentication daemon is running on the specified

authentication server.

1-27

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 101001 to 199012

109003

Error Message %PIX|ASA-6-109003: Auth from inside_address to

outside_address/outside_port failed (all servers failed) on interface

interface_name, >, so marking all servers ACTIVE again.

Explanation

This is a AAA message. This message is displayed if no authentication server can be

found.

Recommended Action Ping the authentication servers from the security appliance. Make sure that the

daemons are running.

109005

Error Message %PIX|ASA-6-109005: Authentication succeeded for user user from

inside_address/inside_port to outside_address/outside_port on interface

interface_name.

Explanation

This is a AAA message. This message is displayed when the specified authentication

request succeeds.

Recommended Action None required.

109006

Error Message %PIX|ASA-6-109006: Authentication failed for user user from

inside_address/inside_port to outside_address/outside_port on interface

interface_name.

Explanation

This is a AAA message. This message is displayed if the specified authentication

request fails, possibly because of an incorrect password.

Recommended Action None required.

109007

Error Message %PIX|ASA-6-109007: Authorization permitted for user user from

inside_address/inside_port to outside_address/outside_port on interface

interface_name.

Explanation

This is a AAA message. This message is displayed when the specified authorization

request succeeds.

Recommended Action None required.

1-28

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 101001 to 199012

109008

Error Message %PIX|ASA-6-109008: Authorization denied for user user from

outside_address/outside_port to inside_address/ inside_port on interface

interface_name.

Explanation

This is a AAA message. This message is displayed if a user is not authorized to access

the specified address, possibly because of an incorrect password.

Recommended Action None required.

109010

Error Message %PIX|ASA-3-109010: Auth from inside_address/inside_port to

outside_address/outside_port failed (too many pending auths) on interface

interface_name.

Explanation

This is a AAA message. This message is displayed if an authentication request cannot

be processed because the server has too many requests pending.

Recommended Action Check to see if the authentication server is too slow to respond to

authentication requests. Enable the Flood Defender feature with the floodguard enable command.

109011

Error Message %PIX|ASA-2-109011: Authen Session Start: user 'user', sid number

Explanation

An authentication session started between the host and the security appliance and has

not yet completed.

Recommended Action None required.

109012

Error Message %PIX|ASA-5-109012: Authen Session End: user 'user', sid number,

elapsed number seconds

Explanation

The authentication cache has timed out. Users must reauthenticate on their next

connection. You can change the duration of this timer with the timeout uauth command.

Recommended Action None required.

1-29

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 101001 to 199012

109013

Error Message %PIX|ASA-3-109013: User must authenticate before using this service

Explanation

The user must be authenticated before using the service.

Recommended Action Authenticate using FTP, Telnet, or HTTP before using the service.

109014

Error Message %PIX|ASA-7-109014: uauth_lookup_net fail for uauth_in()

Explanation

A request to authenticate did not have a corresponding request for authorization.

Recommended Action Ensure that both the aaa authentication and aaa authorization command

statements are included in the configuration.

109016

Error Message %PIX|ASA-3-109016: Can't find authorization ACL acl_ID for user 'user'

Explanation

The access control list specified on the AAA server for this user does not exist on the

security appliance. This error can occur if you configure the AAA server before you configure the

security appliance. The Vender-Specific Attribute (VSA) on your AAA server might be one of the

following values:

• acl=acl_ID

• shell:acl=acl_ID

• ACS:CiscoSecured-Defined-ACL=acl_ID

Recommended Action Add the ACL to the security appliance, making sure to use the same name

specified on the AAA server.

109017

Error Message %PIX|ASA-4-109017: User at IP_address exceeded auth proxy connection

limit (max)

Explanation

A user has exceeded the user authentication proxy limit, and has opened too many

connections to the proxy.

Recommended Action Increase the proxy limit by entering the proxy-limit proxy_limit command, or

ask the user to close unused connections. If the error persists, it may indicate a possible DoS attack.

1-30

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 101001 to 199012

109018

Error Message %PIX|ASA-3-109018: Downloaded ACL acl_ID is empty

Explanation

The downloaded authorization access control list has no ACEs. This situation might be

caused by misspelling the attribute string “ip:inacl#” or omitting the access-list command.

junk:junk# 1=permit tcp any any eq junk ip:inacl#1=”

Recommended Action Correct the ACL components that have the indicated error on the AAA server.

109019

Error Message %PIX|ASA-3-109019: Downloaded ACL acl_ID has parsing error; ACE string

Explanation

An error is encountered during parsing the sequence number NNN in the attribute string

ip:inacl#NNN= of a downloaded authorization access control list. The reasons include: - missing =

- contains non-numeric, non-space characters between '#' and '=' - NNN is greater than 999999999.

ip:inacl# 1 permit tcp any any

ip:inacl# 1junk2=permit tcp any any

ip:inacl# 1000000000=permit tcp any any

Recommended Action Correct the ACL element that has the indicated error on the AAA server.

109020

Error Message %PIX|ASA-3-109020: Downloaded ACL has config error; ACE

Explanation

One of the components of the downloaded authorization access control list has a

configuration error. The entire text of the element is included in the syslog message. This message

is usually caused by an invalid access-list command statement.

Recommended Action Correct the ACL component that has the indicated error on the AAA server.

109021

Error Message %PIX|ASA-7-109021: Uauth null proxy error

Explanation

An internal User Authentication error has occurred.

Recommended Action None required. However, if this error appears repeatedly, contact the Cisco

TAC.

1-31

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 101001 to 199012

109022

Error Message %PIX|ASA-4-109022: exceeded HTTPS proxy process limit

Explanation

For each HTTPS authentication, the security appliance dedicates a process to service the

authentication request. When the number of concurrently running processes exceeds the

system-imposed limit, the security appliance does not perform the authentication, and this message

is displayed.

Recommended Action None required.

109023

Error Message %PIX|ASA-3-109023: User from source_address/source_port to

dest_address/dest_port on interface outside_interface must authenticate before using this

service.

Explanation

This is a AAA message. Based on the configured policies, you need to be authenticated

before you can use this service port.

Recommended Action Authenticate using Telnet, FTP, or HTTP before attempting to use the above

service port.

109024

Error Message %PIX|ASA-6-109024: Authorization denied from source_address/source_port

dest_address/dest_port (not authenticated) on interface interface_name using protocol

Explanation This is a AAA message. This message is displayed if the security appliance is

configured for AAA and a user attempted to make a TCP connection across the security appliance

without prior authentication.

Recommended Action None required.

109025

Error Message %PIX|ASA-6-109025: Authorization denied (acl=acl_ID) for user 'user'

from

source_address/source_port to dest_address/dest_port on interface interface_name using

protocol

Explanation The access control list check failed. The check either matched a deny or did not match

anything, such as an implicit deny. The connection was denied by the user access control list acl_ID,

which was defined per the AAA authorization policy on Cisco Secure Access Control Server (ACS).

Recommended Action None required.

1-32

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 101001 to 199012

109026

Error Message %PIX|ASA-3-109026: [aaa protocol] Invalid reply digest received;

shared server key may be mismatched.

Explanation

The response from the AAA server could not be validated. It is likely that the configured

server key is incorrect. This event may be generated during transactions with RADIUS or TACACS+

servers.

Recommended Action Verify that the server key, configured using the aaa-server command, is

correct.

109027

Error Message %PIX|ASA-4-109027: [aaa protocol] Unable to decipher response message

Server = server_

IP_address, User = user

Explanation

The response from the AAA server could not be validated. The configured server key is

probably incorrect. This message may be displayed during transactions with RADIUS or TACACS+

servers. The server_IP_address is the IP address of the relevant AAA server. The user is the user

name associated with the connection.

Recommended Action Verify that the server key, configured using the aaa-server command, is

correct.

109028

Error Message %PIX|ASA-4-109028: aaa bypassed for same-security traffic from

ingress_ interface:source_address/source_port to

egress_interface:dest_address/dest_port

Explanation

AAA is being bypassed for same security traffic that matches a configured AAA rule.

This can only occur when traffic passes between two interfaces that have the same configured

security level, when the same security traffic is permitted, and if the AAA configuration uses the

include or exclude syntax.

Recommended Action None required.

1-33

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 101001 to 199012

109029

Error Message %PIX|ASA-5-109029: Parsing downloaded ACL: string

Explanation A syntax error was encountered while parsing an access list that was downloaded from

a RADIUS server during user authentication.

• string—An error message detailing the syntax error that prevented the access list from parsing

correctly.

Recommended Action Use the information presented in this message to identify and correct the syntax

error in the access list definition within the RADIUS server configuration.

109030

Error Message %PIX|ASA-4-109030: Autodetect ACL convert wildcard did not convert ACL

access_list source | dest netmask netmask.

Explanation

This message is displayed when a dynamic ACL that is configured on a RADIUS server

is not converted by the mechanism for automatically detecting wildcard netmasks. The problem

occurs because this mechanism could not determine if the netmask is a wildcard or a normal

netmask.

• access_list—The access list that could not be converted

• source—The source IP address.

• dest—The destination IP address.

• netmask—The subnet mask for the destination or source address in dotted-decimal notation.

Recommended Action Check the access list netmask on the RADIUS server for wildcard

configuration. If it is meant to be a wildcard, and if all access list netmasks on that server are

wildcard then use the wildcard setting for acl-netmask-convert for the AAA server. Otherwise,

change the netmask to a normal netmask or to a wildcard netmask that does not contain holes. In

other words, where the netmask presents consecutive binary 1's. For example,

00000000.00000000.00011111.11111111 or hex 0.0.31.255. If the mask is meant to be normal and

all access list netmasks on that server are normal then use the normal setting acl-netmask-convert

for the AAA server.

109031

Error Message %PIX|ASA-4-109031: NT Domain Authentication Failed: rejecting guest

username.

Explanation

This message is displayed when a user tries to authenticate to an NT Auth domain that

was configured for guest account access and the username is not a valid username on the NT server.

The connection is denied.

Recommended Action If the user is a valid user add an account to the NT server. If the user is not

allowed access, no action is required.

1-34

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 101001 to 199012

109032

Error Message %PIX|ASA-3-109032: Unable to install ACL access_list, downloaded for user

username; Error in ACE: ace.

Explanation

This message is displayed when an access control list is received from a RADIUS server

during the authentication of a network user. The log event indicates a syntax error in one of the

elements of the access list. When this occurs, the element is discarded but the rest of access list is

still applied. The entire text of the malformed element is included in the message. Note that this

condition does not result in an authentication failure.

• access_list—The name assigned to the dynamic access list as it would appear in the output of

the show access-list command.

• username—The name of the user whose connection will be subject to this access list.

• ace—The access list entry that was being processed when the error was detected.

Recommended Action Correct the access list definition in the RADIUS server configuration.

109033

Error Message %PIX|ASA-4-109033: Authentication failed for admin user user from

src_IP. Interactive challenge processing is not supported for protocol connections

Explanation

AAA challenge processing was triggered during authentication of an administrative

connection, but the security appliance cannot initiate interactive challenge processing with the client

application. When this occurs, the authentication attempt will be rejected and the connection denied.

• user—The name of the user being authenticated.

• src_IP—The IP address of the client host.

• protocol—The client connection protocol. Possible values: “SSH v1” or “administrative HTTP.”

Recommended Action Reconfigure AAA so that challenge processing does not occur for these

connection types. This generally means to avoid authenticating these connection types to RSA

SecurID servers or to any token-based AAA server via RADIUS.

109034

Error Message %PIX|ASA-4-109034: Authentication failed for network user user from

src_IP/port to dst_IP/port. Interactive challenge processing is not supported for

protocol connections

Explanation

AAA challenge processing was triggered during authentication of a network

connection, but the security appliance cannot initiate interactive challenge processing with the client

application. When this occurs, the authentication attempt will be rejected and the connection denied.

• user—The name of the user being authenticated.

• src_IP/port—The IP address and port of the client host.

1-35

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 101001 to 199012

• dst_IP/port—The IP address and port of the server to which the client is attempting to connect.

• protocol—The client connection protocol. Possible value: “FTP.”

Recommended Action Reconfigure AAA so that challenge processing does not occur for these

connection types. This generally means to avoid authenticating these connection types to RSA

SecurID servers or to any token-based AAA server via RADIUS.

109035

Error Message %ASA-3-109035: Exceeded maximum number (999) of DAP attribute

instances for user string.

Explanation

The Dynamic Access Policy supports multiple values of the same attribute received

from an AAA server. If the AAA server should send a response containing more than 999 values for

the same attribute, then the ASA will treat this response message as being malformed and reject the

authentication. This condition has only been seen in lab environments using specialized test tools.

It is unlikely that the condition should occur in a real-world production network.

• string—The username at login

Recommended Action If this message is generated, it would be helpful to capture the authentication

traffic between the ASA and AAA server using a protocol sniffer (such as WireShark) and forward

the trace file to Cisco Engineering for analysis.

109036

Error Message %ASA-3-109036: RADIUS Server has received a request from unconfigured

ip address src_ip_addr, dropping the request.

Explanation

The local RADIUS Server is not configured to receive requests from the specified

source. The local RADIUS Server accepts RADIUS requests only from the IP address using the

radius-client-interface if_name [ip ip_addres s]key secret_key command. RADIUS requests from

all other IP addresses are dropped. This message is rate-limited at 1 message every 10 seconds.

• src_ip_addr—The source IP address of the originator of the RADIUS request

Recommended Action Investigate who is generating such packets and why. Block the sender if it is

not the wireless AP.

109037

Error Message %ASA-6-109037: RADIUS Server has sent an Access Accept message to the

client ip-address, user = username

Explanation

The RADIUS Server successfully authenticated a user according to the local database

and sent a RADIUS Access-Accept message to the client.

• ip-address—The IP address of the RADIUS client

1-36

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 101001 to 199012

• username—The username received in the RADIUS Request message

Recommended Action None required.

109038

Error Message %ASA-6-109038: RADIUS Server has sent an Access Reject message to the

client ip-address, user = username

Explanation

The RADIUS Server could not authenticate the user according to the local database and

sent an Access-Reject message to the client.

• ip-address—The IP address of the RADIUS client

• username—The username received in the RADIUS Request message

Recommended Action None required.

110002

Error Message %PIX|ASA-6-110002: Failed to locate egress interface for protocol from

src interface:src IP/src port to dest IP/dest port

Explanation

.An error occurred when the security appliance tried to find the interface through which

to send the packet.

• protocol—The protocol of the packet

• src interface—The interface from which the packet was received

• src IP—The source IP address of the packet

• src port—The source port number

• dest IP—The destination IP address of the packet

• dest port—The destination port number

Recommended Action Copy the error message, the configuration, and any details about the events

leading up to the error, and contact Cisco TAC.

110003

Error Message %PIX|ASA-6-110003: Routing failed to locate next-hop for protocol from

src interface:src IP/src port to dest interface:dest IP/dest port

Explanation

.An error occurred when the security appliance tried to find the next hop on an interface

routing table.

• protocol—The protocol of the packet

• src interface—The interface from which the packet was received

1-37

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 101001 to 199012

• src IP—The source IP address of the packet

• src port—The source port number

• dest IP—The destination IP address of the packet

• dest port—The destination port number

Recommended Action Copy the error message, the configuration, and any details about the events

leading up to the error, and contact Cisco TAC. During debugging, use the show asp table routing

command to view the routing table details.

111001

Error Message %PIX|ASA-5-111001: Begin configuration: IP_address writing to device

Explanation

This message is displayed when you enter the write command to store your

configuration on a device (either floppy, Flash memory, TFTP, the failover standby unit, or the

console terminal). The IP_address indicates whether the login was made at the console port or with

a Telnet connection.

Recommended Action None required.

111002

Error Message %PIX|ASA-5-111002: Begin configuration: IP_address reading from device

Explanation

This message is displayed when you enter the read command to read your configuration

from a device (either floppy, Flash memory, TFTP, the failover standby unit, or the console

terminal). The IP_address indicates whether the login was made at the console port or with a Telnet

connection.

Recommended Action None required.

111003

Error Message %PIX|ASA-5-111003: IP_address Erase configuration

Explanation

This is a management message. This message is displayed when you erase the contents

of Flash memory by entering the write erase command at the console. The IP_address value

indicates whether the login was made at the console port or through a Telnet connection.

Recommended Action After erasing the configuration, reconfigure the security appliance and save the

new configuration. Alternatively, you can restore information from a configuration that was

previously saved, either on floppy or on a TFTP server elsewhere on the network.

1-38

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 101001 to 199012

111004

Error Message %PIX|ASA-5-111004: IP_address end configuration: {FAILED|OK}

Explanation

This message is displayed when you enter the config floppy/memory/ network

command or the write floppy/memory/network/standby command. The IP_address value

indicates whether the login was made at the console port or through a Telnet connection.

Recommended Action None required if the message ends with OK. If the message indicates a failure,

try to fix the problem. For example, if writing to a floppy disk, ensure that the floppy disk is not

write protected; if writing to a TFTP server, ensure that the server is up.

111005

Error Message %PIX|ASA-5-111005: IP_address end configuration: OK

Explanation

This message is displayed when you exit the configuration mode. The IP_address value

indicates whether the login was made at the console port or through a Telnet connection.

Recommended Action None required.

111007

Error Message %PIX|ASA-5-111007: Begin configuration: IP_address reading from device.

Explanation

This message is displayed when you enter the reload or configure command to read in

a configuration. The device text can be floppy, memory, net, standby, or terminal. The IP_address

value indicates whether the login was made at the console port or through a Telnet connection.

Recommended Action None required.

111008

Error Message %PIX|ASA-5-111008: User user executed the command string

Explanation

The user entered any command, with the exception of a show command.

Recommended Action None required.

1-39

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 101001 to 199012

111009

Error Message %PIX|ASA-7-111009:User user executed cmd:string

Explanation

The user entered a command that does not modify the configuration. This message

appears only for show commands.

Recommended Action None required.

111010

Error Message %ASA-5-111010: User username, running application-name from IP ip

addr, executed cmd

Explanation

This message is generated whenever a user makes a configuration change.

• username—The user making the configuration change

• application-name—The application that the user is running

• ip addr—The IP address of the management station

• cmd—The command that the user has executed

Recommended Action None required.

111111

Error Message %PIX|ASA-1-111111 error_message

Explanation

System or infrastructure error has occurred.

Recommended Action If the problem persists, contact the Cisco TAC.

112001

Error Message %PIX|ASA-2-112001: (string:dec) Clear complete.

Explanation

This message is displayed when a request to clear the module configuration is

completed. The source file and line number are identified.

Recommended Action None required.

1-40

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 101001 to 199012

113001

Error Message %PIX|ASA-3-113001: Unable to open AAA session. Session limit [limit]

reached.

Explanation

The AAA operation on an IPSec tunnel or WebVPN connection could not be performed

because of the unavailability of system resources. The limit value indicates the maximum number

of concurrent AAA transactions.

Recommended Action Reduce the demand for AAA resources if possible.

113003

Error Message %PIX|ASA-6-113003: AAA group policy for user user is being set to

policy_name

Explanation The group policy that is associated with the tunnel-group is being overridden with a user

specific policy, policy_name. The policy_name is specified using the username command when

LOCAL authentication is configured or is returned in the RADIUS CLASS attribute when RADIUS

authentication is configured.

Recommended Action None required.

113004

Error Message %PIX|ASA-6-113004: AAA user aaa_type Successful: server =

server_IP_address, User = user

Explanation This is an indication that a AAA operation on an IPSec or WebVPN connection has been

completed successfully. The AAA types are “authentication,” “authorization,” or “accounting.” The

server_IP_address is the IP address of the relevant AAA server. The user is the user name associated

with the connection.

Recommended Action None required.

1-41

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 101001 to 199012

113005

Error Message %PIX|ASA-6-113005: AAA user authentication Rejected: reason = string:

server = server_IP_address, User = user

Explanation This is an indication that either an authentication or authorization request for a user

associated with an IPSec or WebVPN connection has been rejected. Details of why the request was

rejected are provided in the reason field. server_IP_address is the IP address of the relevant AAA

server. user is the user name associated with the connection. aaa_operation is either authentication

or authorization.

Recommended Action None required.

113006

Error Message %PIX|ASA-6-113006: User user locked out on exceeding number successive

failed authentication attempts

Explanation

A locally configured user is being locked out. This happens when a configured number

of consecutive authentication failures have occurred for this user and indicates that all future

authentication attempts by this user will be rejected until an administrator unlocks the user using the

clear aaa local user lockout command. user is the user that is now locked and number is the

consecutive failure threshold configured with the aaa local authentication attempts max-fail

command.

Recommended Action Try unlocking the user using the clear_aaa_local_user_lockout command or

adjusting the maximum number of consecutive authentication failures that are tolerated.

113007

Error Message %PIX|ASA-6-113007: User user unlocked by administrator

Explanation

A locally configured user that was locked out after exceeding the maximum number of

consecutive authentication failures set by the aaa local authentication attempts max-fail

command has been unlocked by the indicated administrator.

Recommended Action None required.

113008

Error Message %PIX|ASA-6-113008: AAA transaction status ACCEPT: user = user

Explanation

The AAA transaction for a user associated with an IPSec or WebVPN connection was

completed successfully. The user is the username associated with the connection.

Recommended Action None required.

1-42

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 101001 to 199012

113009

Error Message %PIX|ASA-6-113009: AAA retrieved default group policy policy for user

user

Explanation

This message may be generated during the authentication or authorization of an IPSec

or WebVPN connection. The attributes of the group policy that were specified with the

tunnel-group or webvpn commands have been retrieved.

Recommended Action None required.

113010

Error Message %PIX|ASA-6-113010: AAA challenge received for user user from server

server_

IP_address

Explanation This message may be generated during the authentication of an IPSec connection when

the authentication is done with a SecurID server. The user will be prompted to provide further

information prior to being authenticated. server _IP_address is the IP address of the relevant AAA

server. user is the username associated with the connection.

Recommended Action None required.

113011

Error Message %PIX|ASA-6-113011: AAA retrieved user specific group policy policy for

user user

Explanation

This event may be generated during the authentication or authorization of an IPSec or

WebVPN connection. The attributes of the group policy that was specified with the tunnel-group

or webvpn commands have been retrieved.

Recommended Action None required.

113012

Error Message %PIX|ASA-6-113012: AAA user authentication Successful: local database:

user = user

Explanation

The user associated with a IPSec or WebVPN connection has been successfully

authenticated to the local user database. user is the username associated with the connection.

Recommended Action None required.

1-43

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 101001 to 199012

113013

Error Message %PIX|ASA-6-113013: AAA unable to complete the request Error: reason =

reason: user = user

Explanation

The AAA transaction for a user associated with an IPSec or WebVPN connection has

failed due to an error or has been rejected due to a policy violation. Details are provided in the reason

field. user is the username associated with the connection.

Recommended Action None required.

113014

Error Message %PIX|ASA-6-113014: AAA authentication server not accessible: server =

server_

IP_address: user = user

Explanation

The device was unable to communicate with the configured AAA server during the

AAA transaction associated with an IPSec or WebVPN connection. This may or may not result in a

failure of the user connection attempt depending on the backup servers configured in the aaa-server

group and the availability of those servers.

Recommended Action Verify connectivity with the configured AAA servers.

113015

Error Message %PIX|ASA-6-113015: AAA user authentication Rejected: reason = reason:

local database: user = user

Explanation

A request for authentication to the local user database for a user associated with an

IPSec or WebVPN connection has been rejected. Details of why the request was rejected are

provided in the reason field. user is the username associated with the connection.

Recommended Action None required.

113016

Error Message %PIX|ASA-6-113016: AAA credentials rejected: reason = reason: server =

server_

IP_address: user = user

Explanation

The AAA transaction for a user associated with an IPSec or WebVPN connection has

failed due to an error or rejected due to a policy violation. Details are provided in the reason field.

server_IP_address is the IP address of the relevant AAA server. user is the username associated with

the connection.

Recommended Action None required.

1-44

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 101001 to 199012

113017

Error Message %PIX|ASA-6-113017: AAA credentials rejected: reason = reason: local

database: user = user\

Explanation

This is an indication that the AAA transaction for a user associated with an IPSec or

WebVPN connection has failed due to an error or rejected due to a policy violation. Details are

provided in the reason field. This event only appears when the AAA transaction is with the local

user database rather than with an external AAA server. user is the username associated with the

connection.

Recommended Action None required.

113018

Error Message %PIX|ASA-3-113018: User: user, Unsupported downloaded ACL Entry:

ACL_entry, Action: action

Explanation An ACL entry in unsupported format was downloaded from the authentication

server.The following list describes the message values:

• user—User trying to login.

• ACL_entry—Unsupported ACL entry downloaded from the authentication server.

• action—Action taken on encountering the unsupported ACL Entry.

Recommended Action The ACL entry on the authentication server has to be changed appropriately by

the administrator to conform with the supported ACL entry formats.

113019

Error Message %PIX|ASA-auth-4-113019: Group = group, Username = username, IP =

peer_address, Session disconnected. Session Type: type, Duration: duration,

Bytes xmt: count, Bytes rcv: count, Reason: reason

Explanation This is an informational message that indicates when and why the longest idle user is

disconnected.

• group—Group name

• username—Username

• peer_address—Peer address

• type—Session type (for example, IPSec/UDP)

• duration—Connection duration in hours, minutes, and seconds

• count—Number of bytes

• reason—Reason for disconnection

1-45

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 101001 to 199012

Port Preempted. This reason indicates that the allowed number of simultaneous (same user)

logins has been exceeded. To resolve this problem, increase the number of simultaneous logins

or have users only log in once with a given username and password.

Recommended Action None required.

113020

Error Message %PIX|ASA-3-113020: Kerberos error: Clock skew with server ip_address

greater than 300 seconds

Explanation

This message is displayed when authentication for an IPSec or WebVPN user through a

Kerberos server fails because the clocks on the security appliance and the server are more than five

minutes (300 seconds) apart. When this occurs, the connection attempt is rejected.

• ip_address—The IP address of the Kerberos server.

Recommended Action Synchronize the clocks on the security appliance and the Kerberos server.

113021

Error Message %ASA-3-113021: Attempted console login failed. User username did NOT

have appropriate Admin Rights.

Explanation

A user has attempted access to the management console and was denied.

• username—The user name entered by the user.

Recommended Action If the user is a newly added Admin Rights user, check that the service-type

(LOCAL or RADIUS authentication server) for that user is set to allow access:

• nas-prompt - Allows login to the console and exec privileges at the required level, but not enable

(configuration modification) access.

• admin - Allows all access and can be further constrained by command privilege.

Otherwise, the user is inappropriately attempting to access the management console; the action to

be taken should be consistent with company policy for these matters.

1-46

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 101001 to 199012

113022

Error Message %ASA-2-113022: AAA Marking RADIUS server server_name in aaa-server

group AAA-Using-DNS as FAILED

Explanation

This syslog message indicates that the security appliance has tried an authentication,

authorization, or accounting request to the AAA server and did not receive a response within the

configured timeout window. The AAA server will be marked as “failed” and has been removed from

service.

Recommended Action Verify that the AAA server is online and is accessible from the security

appliance.

113023

Error Message %ASA-2-113023: AAA Marking protocol server ip-addr in server group tag

as ACTIVE

Explanation

This syslog message indicates that the security appliance has reactivated the AAA

server that was previously marked as “failed.” The AAA server is now available to service AAA

requests.

• protocol—The type of authentication protocol, which can be one of the following:

- RADIUS

- TACACS+

- NT

- RSA SecurID

- Kerberos

- LDAP

• ip-addr—The IP address of the AAA server

• tag—The server group name

Recommended Action None required.

113024

Error Message %ASA-5-113024: Group tg: Authenticating type connection from ip with

username, user_name, from client certificate

Explanation

This message is generated when the pre-fill username feature overrides the username

with one derived from the client certificate for use in AAA.

• tg—The tunnel group

• type—The type of connection (ssl-client or clientless)

• ip—The IP address of the connecting user

1-47

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 101001 to 199012

• user_name—The name extracted from the client certificate for use in AAA

Recommended Action None required.

113025

Error Message %ASA-5-113025: Group tg: FAILED to extract username from certificate

while authenticating type connection from ip

Explanation

This message indicates that a username could not be successfully extracted from the

certificate for use in AAA.

• tg—The tunnel group

• type—The type of connection (SSL client or clientless)

• ip—The IP address of the connecting user

Recommended Action The administrator should check that the authentication aaa certificate, ssl

certificate-authentication, and authorization-dn-attributes keywords are all set correctly.

114001

Error Message %ASA-1-114001: Failed to initialize 4GE SSM I/O card (error

error_string).

Explanation

This message is displayed when the system fails to initialize a 4GE SSM I/O card due

to an I2C error or a switch initialization error.

• syslog_id—Message identifier

• error_string—Describes either an I2C serial bus error or a switch access error, which is a

decimal error code. The following are the I2C serial bus errors:

–

I2C_BUS_TRANSACTION_ERROR

–

I2C_CHKSUM_ERROR

–

I2C_TIMEOUT_ERROR

–

I2C_BUS_COLLISION_ERROR

–

I2C_HOST_BUSY_ERROR

–

I2C_UNPOPULATED_ERROR

–

I2C_SMBUS_UNSUPPORT

–

I2C_BYTE_COUNT_ERROR

–

I2C_DATA_PTR_ERROR

Recommended Action Perform the following steps:

1. Log and review the messages and the errors associated with the event.

2. Reboot the software running on the system.

1-48

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 101001 to 199012

3. Power cycle the box. When you turn off the power, make sure you wait several seconds before

turning the power on.

4. If the problem persists, contact the Cisco TAC.

114002

Error Message %ASA-1-114002: Failed to initialize SFP in 4GE SSM I/O card (error

error_string).

This message is displayed when the system fails to initialize an SFP connector in an 4GE SSM I/O

card due to an I2C error or a switch initialization error.

• syslog_id—Message identifier

• error_string—Describes either an I2C serial bus error or a switch access error, which is a

decimal error code. The following are the I2C serial bus errors:

–

I2C_BUS_TRANSACTION_ERROR

–

I2C_CHKSUM_ERROR

–

I2C_TIMEOUT_ERROR

–

I2C_BUS_COLLISION_ERROR

–

I2C_HOST_BUSY_ERROR

–

I2C_UNPOPULATED_ERROR

–

I2C_SMBUS_UNSUPPORT

–

I2C_BYTE_COUNT_ERROR

–

I2C_DATA_PTR_ERROR

Recommended Action Perform the following steps:

1. Log and review the messages and the errors associated with the event.

2. Reboot the software running on the system.

3. Power cycle the box. When you turn off the power, make sure you wait several seconds before

turning the power on.

4. If the problem persists, contact the Cisco TAC.

114003

Error Message %ASA-1-114003: Failed to run cached commands in 4GE SSM I/O card (error

error_string).

Explanation

This message is displayed when the system fails to run cached commands in an 4GE

SSM I/O card due to an I2C error or a switch initialization error.

• syslog_id—Message identifier

• error_string—Describes either an I2C serial bus error or a switch access error, which is a

decimal error code. The following are the I2C serial bus errors:

1-49

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 101001 to 199012

–

I2C_BUS_TRANSACTION_ERROR

–

I2C_CHKSUM_ERROR

–

I2C_TIMEOUT_ERROR

–

I2C_BUS_COLLISION_ERROR

–

I2C_HOST_BUSY_ERROR

–

I2C_UNPOPULATED_ERROR

–

I2C_SMBUS_UNSUPPORT

–

I2C_BYTE_COUNT_ERROR

–

I2C_DATA_PTR_ERROR

Recommended Action Perform the following steps:

1. Log and review the messages and the errors associated with the event.

2. Reboot the software running on the system.

3. Power cycle the box. When you turn off the power, make sure you wait several seconds before

turning the power on.

4. If the problem persists, contact the Cisco TAC.

114004

Error Message %ASA-6-114004: 4GE SSM I/O Initialization start.

Explanation

This message is displayed to notify the user that an 4GE SSM I/O Initialization is

starting.

• syslog_id—Message identifier

Recommended Action No action is required.

114005

Error Message %ASA-6-114005: 4GE SSM I/O Initialization end.

Explanation

This message is displayed to notify user that an 4GE SSM I/O Initialization is finished.

• syslog_id—Message identifier

Recommended Action No action is required.

1-50

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 101001 to 199012

114006

Error Message %ASA-3-114006: Failed to get port statistics in 4GE SSM I/O card (error

error_string).

Explanation

This message is displayed when the system fails to get port statistics in an 4GE SSM

I/O card due to an I2C error or a switch initialization error.

• syslog_id—Message identifier

• error_string—Describes either an I2C serial bus error or a switch access error, which is a

decimal error code. The following are the I2C serial bus errors:

–

I2C_BUS_TRANSACTION_ERROR

–

I2C_CHKSUM_ERROR

–

I2C_TIMEOUT_ERROR

–

I2C_BUS_COLLISION_ERROR

–

I2C_HOST_BUSY_ERROR

–

I2C_UNPOPULATED_ERROR

–

I2C_SMBUS_UNSUPPORT

–

I2C_BYTE_COUNT_ERROR

–

I2C_DATA_PTR_ERROR

Recommended Action Perform the following steps:

1. Log and review the messages and the errors associated with the event.

2. Reboot the software running on the system.

3. Power cycle the box. When you turn off the power, make sure you wait several seconds before

turning the power on.

4. If the problem persists, contact the Cisco TAC.

114007

Error Message %ASA-3-114007: Failed to get current msr in 4GE SSM I/O card (error

error_string).

Explanation

This message is displayed when the system fails to get the current module status register

information in an 4GE SSM I/O card due to an I2C error or a switch initialization error.

• syslog_id—Message identifier

• error_string—Describes either an I2C serial bus error or a switch access error, which is a

decimal error code. The following are the I2C serial bus errors:

–

I2C_BUS_TRANSACTION_ERROR

–

I2C_CHKSUM_ERROR

–

I2C_TIMEOUT_ERROR

–

I2C_BUS_COLLISION_ERROR

1-51

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 101001 to 199012

–

I2C_HOST_BUSY_ERROR

–

I2C_UNPOPULATED_ERROR

–

I2C_SMBUS_UNSUPPORT

–

I2C_BYTE_COUNT_ERROR

–

I2C_DATA_PTR_ERROR

Recommended Action Perform the following steps:

1. Log and review the messages and the errors associated with the event.

2. Reboot the software running on the system.

3. Power cycle the box. When you turn off the power, make sure you wait several seconds before

turning the power on.

4. If the problem persists, contact the Cisco TAC.

114008

Error Message %ASA-3-114008: Failed to enable port after link is up in 4GE SSM I/O

card due to either I2C serial bus access error or switch access error.

Explanation

This message is displayed when the system fails to enable a port after the link transition

to Up state is detected in an 4GE SSM I/O card due to either an I2C serial bus access error or a switch

access error.

• syslog_id—Message identifier

• error_string—Describes either an I2C serial bus error or a switch access error, which is a

decimal error code. The following are the I2C serial bus errors:

–

I2C_BUS_TRANSACTION_ERROR

–

I2C_CHKSUM_ERROR

–

I2C_TIMEOUT_ERROR

–

I2C_BUS_COLLISION_ERROR

–

I2C_HOST_BUSY_ERROR

–

I2C_UNPOPULATED_ERROR

–

I2C_SMBUS_UNSUPPORT

–

I2C_BYTE_COUNT_ERROR

–

I2C_DATA_PTR_ERROR

Recommended Action Perform the following steps:

1. Log and review the messages and the errors associated with the event.

2. Reboot the software running on the system.

3. Power cycle the box. When you turn off the power, make sure you wait several seconds before

turning the power on.

4. If the problem persists, contact the Cisco TAC.

1-52

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 101001 to 199012

114009

Error Message %ASA-3-114009: Failed to set multicast address in 4GE SSM I/O card

(error error_string).

Explanation

This message is displayed when the system fails to set the multicast address in an 4GE

SSM I/O card due to an I2C error or a switch initialization error.

• syslog_id—Message identifier

• error_string—Describes either an I2C serial bus error or a switch access error, which is a

decimal error code. The following are the I2C serial bus errors:

–

I2C_BUS_TRANSACTION_ERROR

–

I2C_CHKSUM_ERROR

–

I2C_TIMEOUT_ERROR

–

I2C_BUS_COLLISION_ERROR

–

I2C_HOST_BUSY_ERROR

–

I2C_UNPOPULATED_ERROR

–

I2C_SMBUS_UNSUPPORT

–

I2C_BYTE_COUNT_ERROR

–

I2C_DATA_PTR_ERROR

Recommended Action Perform the following steps:

1. Log and review the messages and the errors associated with the event.

2. Reboot the software running on the system.

3. Power cycle the box. When you turn off the power, make sure you wait several seconds before

turning the power on.

4. If the problem persists, contact the Cisco TAC.

114010

Error Message %ASA-3-114010: Failed to set multicast hardware address in 4GE SSM I/O

card (error

error_string).

Explanation

This message is displayed when the system fails to set the multicast hardware address

in an 4GE SSM I/O card due to an I2C error or a switch initialization error.

• syslog_id—Message identifier

• error_string—Describes either an I2C serial bus error or a switch access error, which is a

decimal error code. The following are the I2C serial bus errors:

–

I2C_BUS_TRANSACTION_ERROR

–

I2C_CHKSUM_ERROR

–

I2C_TIMEOUT_ERROR

–

I2C_BUS_COLLISION_ERROR

1-53

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 101001 to 199012

–

I2C_HOST_BUSY_ERROR

–

I2C_UNPOPULATED_ERROR

–

I2C_SMBUS_UNSUPPORT

–

I2C_BYTE_COUNT_ERROR

–

I2C_DATA_PTR_ERROR

–

I2C_DATA_PTR_ERROR

Recommended Action Perform the following steps:

1. Log and review the messages and the errors associated with the event.

2. Reboot the software running on the system.

3. Power cycle the box. When you turn off the power, make sure you wait several seconds before

turning the power on.

4. If the problem persists, contact the Cisco TAC.

114011

Error Message %ASA-3-114011: Failed to delete multicast address in 4GE SSM I/O card

(error error_string).

•

syslog_id—Message identifier

• error_string—Describes either an I2C serial bus error or a switch access error, which is a

decimal error code. The following are the I2C serial bus errors:

–

I2C_BUS_TRANSACTION_ERROR

–

I2C_CHKSUM_ERROR

–

I2C_TIMEOUT_ERROR

–

I2C_BUS_COLLISION_ERROR

–

I2C_HOST_BUSY_ERROR

–

I2C_UNPOPULATED_ERROR

–

I2C_SMBUS_UNSUPPORT

–

I2C_BYTE_COUNT_ERROR

–

I2C_DATA_PTR_ERROR

Explanation This message is displayed when the system fails to delete the multicast address in an

4GE SSM I/O card due to either an I2C error or a switch initialization error.

Recommended Action Perform the following steps:

1. Log and review the messages and the errors associated with the event.

2. Reboot the software running on the system.

3. Power cycle the box. When you turn off the power, make sure you wait several seconds before

turning the power on.

4. If the problem persists, contact the Cisco TAC.

1-54

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 101001 to 199012

114012

Error Message %ASA-3-114012: Failed to delete multicast hardware address in 4GE SSM

I/O card (error error_string).

•

syslog_id—Message identifier

• error_string—Describes either an I2C serial bus error or a switch access error, which is a

decimal error code. The following are the I2C serial bus errors:

–

I2C_BUS_TRANSACTION_ERROR

–

I2C_CHKSUM_ERROR

–

I2C_TIMEOUT_ERROR

–

I2C_BUS_COLLISION_ERROR

–

I2C_HOST_BUSY_ERROR

–

I2C_UNPOPULATED_ERROR

–

I2C_SMBUS_UNSUPPORT

–

I2C_BYTE_COUNT_ERROR

–

I2C_DATA_PTR_ERROR

Explanation This message is displayed when the system fails to delete the multicast hardware

address in an 4GE SSM I/O card due to an I2C error or a switch initialization error.

Recommended Action Perform the following steps:

1. Log and review the messages and the errors associated with the event.

2. Reboot the software running on the system.

3. Power cycle the box. When you turn off the power, make sure you wait several seconds before

turning the power on.

4. If the problem persists, contact the Cisco TAC.

114013

Error Message %ASA-3-114013: Failed to set mac address table in 4GE SSM I/O card

(error

error_string).

Explanation

This message is displayed when the system fails to set the MAC address table in an 4GE

SSM I/O card due to an I2C error or a switch initialization error.

• syslog_id—Message identifier

• error_string—Describes either an I2C serial bus error or a switch access error, which is a

decimal error code. The following are the I2C serial bus errors:

–

I2C_BUS_TRANSACTION_ERROR

–

I2C_CHKSUM_ERROR

–

I2C_TIMEOUT_ERROR

–

I2C_BUS_COLLISION_ERROR

1-55

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 101001 to 199012

–

I2C_HOST_BUSY_ERROR

–

I2C_UNPOPULATED_ERROR

–

I2C_SMBUS_UNSUPPORT

–

I2C_BYTE_COUNT_ERROR

–

I2C_DATA_PTR_ERROR

Recommended Action Perform the following steps:

1. Log and review the messages and the errors associated with the event.

2. Reboot the software running on the system.

3. Power cycle the box. When you turn off the power, make sure you wait several seconds before

turning the power on.

4. If the problem persists, contact the Cisco TAC.

114014

Error Message %ASA-3-114014: Failed to set mac address in 4GE SSM I/O card (error

error_string).

•

syslog_id—Message identifier

• error_string—Describes either an I2C serial bus error or a switch access error, which is a

decimal error code. The following are the I2C serial bus errors:

–

I2C_BUS_TRANSACTION_ERROR

–

I2C_CHKSUM_ERROR

–

I2C_TIMEOUT_ERROR

–

I2C_BUS_COLLISION_ERROR

–

I2C_HOST_BUSY_ERROR

–

I2C_UNPOPULATED_ERROR

–

I2C_SMBUS_UNSUPPORT

–

I2C_BYTE_COUNT_ERROR

–

I2C_DATA_PTR_ERROR

Explanation This message is displayed when the system fails to set the MAC address in an 4GE SSM

I/O card due to an I2C error or a switch initialization error.

Recommended Action Perform the following steps:

1. Log and review the messages and the errors associated with the event.

2. Reboot the software running on the system.

3. Power cycle the box. When you turn off the power, make sure you wait several seconds before

turning the power on.

4. If the problem persists, contact the Cisco TAC.

1-56

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 101001 to 199012

114015

Error Message %ASA-3-114015: Failed to set mode in 4GE SSM I/O card (error

error_string).

•

syslog_id—Message identifier

• error_string—Describes either an I2C serial bus error or a switch access error, which is a

decimal error code. The following are the I2C serial bus errors:

–

I2C_BUS_TRANSACTION_ERROR

–

I2C_CHKSUM_ERROR

–

I2C_TIMEOUT_ERROR

–

I2C_BUS_COLLISION_ERROR

–

I2C_HOST_BUSY_ERROR

–

I2C_UNPOPULATED_ERROR

–

I2C_SMBUS_UNSUPPORT

–

I2C_BYTE_COUNT_ERROR

–

I2C_DATA_PTR_ERROR

Explanation This message is displayed when the system fails to set individual/promiscuous mode in

an 4GE SSM I/O card due to an I2C error or a switch initialization error.

Recommended Action Perform the following steps:

1. Log and review the messages and the errors associated with the event.

2. Reboot the software running on the system.

3. Power cycle the box. When you turn off the power, make sure you wait several seconds before

turning the power on.

4. If the problem persists, contact the Cisco TAC.

114016

Error Message %ASA-3-114016: Failed to set multicast mode in 4GE SSM I/O card (error

error_string).

•

syslog_id—Message identifier

• error_string—Describes either an I2C serial bus error or a switch access error, which is a

decimal error code. The following are the I2C serial bus errors:

–

I2C_BUS_TRANSACTION_ERROR

–

I2C_CHKSUM_ERROR

–

I2C_TIMEOUT_ERROR

–

I2C_BUS_COLLISION_ERROR

–

I2C_HOST_BUSY_ERROR

–

I2C_UNPOPULATED_ERROR

1-57

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 101001 to 199012

–

I2C_SMBUS_UNSUPPORT

–

I2C_BYTE_COUNT_ERROR

–

I2C_DATA_PTR_ERROR

Explanation This message is displayed when the system fails to set the multicast mode in an 4GE

SSM I/O card due to an I2C error or a switch initialization error.

Recommended Action Perform the following steps:

1. Log and review the messages and the errors associated with the event.

2. Reboot the software running on the system.

3. Power cycle the box. When you turn off the power, make sure you wait several seconds before

turning the power on.

4. If the problem persists, contact the Cisco TAC.

114017

Error Message %ASA-3-114017: Failed to get link status in 4GE SSM I/O card (error

error_string).

Explanation

This message is displayed when the system fails to get link status in an 4GE SSM I/O

card due to either an I2C serial bus access error or a switch access error.

• syslog_id—Message identifier

• error_string—Describes either an I2C serial bus error or a switch access error, which is a

decimal error code. The following are the I2C serial bus errors:

–

I2C_BUS_TRANSACTION_ERROR

–

I2C_CHKSUM_ERROR

–

I2C_TIMEOUT_ERROR

–

I2C_BUS_COLLISION_ERROR

–

I2C_HOST_BUSY_ERROR

–

I2C_UNPOPULATED_ERROR

–

I2C_SMBUS_UNSUPPORT

–

I2C_BYTE_COUNT_ERROR

–

I2C_DATA_PTR_ERROR

Recommended Action Perform the following steps:

1. Notify the system administrator

2. Log and review the messages and the errors associated with the event.

3. Reboot the software running on the system.

4. Power cycle the box. When you turn off the power, make sure you wait several seconds before

turning the power on.

5. If the problem persists, contact the Cisco TAC.

1-58

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 101001 to 199012

114018

Error Message %ASA-3-114018: Failed to set port speed in 4GE SSM I/O card (error

error_string).

Explanation

This message is displayed when the system fails to set the port speed in an 4GE SSM

I/O card due to an I2C error or a switch initialization error.

• syslog_id—Message identifier

• error_string—Describes either an I2C serial bus error or a switch access error, which is a

decimal error code. The following are the I2C serial bus errors:

–

I2C_BUS_TRANSACTION_ERROR

–

I2C_CHKSUM_ERROR

–

I2C_TIMEOUT_ERROR

–

I2C_BUS_COLLISION_ERROR

–

I2C_HOST_BUSY_ERROR

–

I2C_UNPOPULATED_ERROR

–

I2C_SMBUS_UNSUPPORT

–

I2C_BYTE_COUNT_ERROR

–

I2C_DATA_PTR_ERROR

Recommended Action Perform the following steps:

1. Log and review the messages and the errors associated with the event.

2. Reboot the software running on the system.

3. Power cycle the box. When you turn off the power, make sure you wait several seconds before

turning the power on.

4. If the problem persists, contact the Cisco TAC.

114019

Error Message %ASA-3-114019: Failed to set media type in 4GE SSM I/O card (error

error_string).

Explanation

This message is displayed when the system fails to set the media type in an 4GE SSM

I/O card due to an I2C error or a switch initialization error.

• syslog_id—Message identifier

• error_string—Describes either an I2C serial bus error or a switch access error, which is a

decimal error code. The following are the I2C serial bus errors:

–

I2C_BUS_TRANSACTION_ERROR

–

I2C_CHKSUM_ERROR

–

I2C_TIMEOUT_ERROR

–

I2C_BUS_COLLISION_ERROR

1-59

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 101001 to 199012

–

I2C_HOST_BUSY_ERROR

–

I2C_UNPOPULATED_ERROR

–

I2C_SMBUS_UNSUPPORT

–

I2C_BYTE_COUNT_ERROR

–

I2C_DATA_PTR_ERROR

Recommended Action Perform the following steps:

1. Log and review the messages and the errors associated with the event.

2. Reboot the software running on the system.

3. Power cycle the box. When you turn off the power, make sure you wait several seconds before

turning the power on.

4. If the problem persists, contact the Cisco TAC.

114020

Error Message %ASA-3-114020: Port link speed is unknown in 4GE SSM I/O card.

Explanation

This message is displayed when the system cannot detect the port link speed in an 4GE

SSM I/O card.

Recommended Action Perform the following steps:

1. Log and review the messages associated with the event.

2. Reset the 4GE SSM I/O card and observe if the software automatically recovers from the event.

3. If the software does not recover automatically, power cycle the box. When you turn off the

power, make sure you wait several seconds before you turn the power on.

4. If the problem persists, contact the Cisco TAC.

114021

Error Message %PIX|ASA-3-114021: Failed to set multicast address table in 4GE SSM

I/O card due to error.

Explanation

This message is displayed when the system fails to set the multicast address table in the

4GE SSM I/O card due to either I2C serial bus access error, or to switch access error.

• error—describes either a switch access error (which will be a decimal error code), or an I2C

serial bus error. Possible I2C serial bus errors include:

- I2C_BUS_TRANSACTION_ERROR

- I2C_CHKSUM_ERROR

- I2C_TIMEOUT_ERROR

- I2C_BUS_COLLISION_ERROR

- I2C_HOST_BUSY_ERROR

1-60

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 101001 to 199012

- I2C_UNPOPULATED_ERROR

- I2C_SMBUS_UNSUPPORT

- I2C_BYTE_COUNT_ERROR

- I2C_DATA_PTR_ERROR

Recommended Action Perform the following steps:

1. Log and review the messages associated with the event.

2. Try to software reboot the box.

3. If the software does not recover automatically, power cycle the box. When you turn off the

power, make sure you wait several seconds before you turn the power on.

4. If the problem persists, contact the Cisco TAC.

114022

Error Message %ASA-3-114022: Failed to pass broadcast traffic in 4GE SSM I/O card

due to error_string

Explanation

The security appliance failed to pass broadcast traffic in the 4GE SSM I/O card because

of a switch access error.

• error_string—A switch access error, which will be a decimal error code

Recommended Action Perform the following steps:

1. Log the syslog message and errors surrounding the event.

2. Retrieve the ssm4ge_dump file from the compact flash, and send it to Cisco TAC.

3. Contact Cisco TAC with the information collected in Steps 1 and 2.

Note The 4GE SSM will be automatically reset and recover.

120001

Error Message %ASA-5-120001: Smart Call Home Module was started.

Explanation

This message is generated when the Smart Call Home module is enabled and starts

successfully after system bootup and failover in stable state. The module is ready to process Smart

Call Home events.

Recommended Action None required.

1-61

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 101001 to 199012

120002

Error Message %ASA-5-120002: Smart Call Home Module was terminated.

Explanation

When the Smart Call Home module is disabled, it is terminated and this message is

generated. You can only disable the Smart Call Home module through CLI commands or when the

configuration is cleared. This message can result from an operation action or a failover configuration

synchronization.

Recommended Action None required.

120003

Error Message %ASA-6-120003: Process event group ‘title’.

Explanation

This message is generated when the Smart Call Home module gets an event from the

queue to process.

• group—The event group, which can be inventory, configuration, diagnostic, syslog,

environment, snapshot, telemetry, threat, or test.

• title—The event title.

Recommended Action None required.

120004

Error Message %ASA-4-120004: Event group ‘title’ was dropped. Reason ‘reason’.

Explanation

This message is generated when a Smart Call Home event is dropped. The event may be

dropped because of an internal error, the event queue is full, or the Smart Call Home module is

disabled after the message is generated, but before it can be processed.

• group—The event group, which can be inventory, configuration, diagnostic, syslog,

environment, snapshot, telemetry, threat, or test.

• title—The event title

• reason—The drop reason, which can be any of the following:

- NO_MEMORY

- BUFFER_TOO_SMALL

- INTERNAL_ERROR

- INTERRUPTED

- DISABLED

- INVALID_CONTEXT

- COMMAND_PARSE_ERROR

- QUEUE_FULL

1-62

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 101001 to 199012

- QUEUE_FAILED

Recommended Action If the drop reason is QUEUE_FULL, increase the event queue size and the rate

limit configuration to avoid event queue buildup. If the reason is INTERNAL_ERROR, turn on

debugging by using the debug sch fail command to obtain more detailed debugging information.

120005

Error Message %ASA-4-120005: Message group to ‘destination’ was dropped. Reason

‘reason’.

Explanation

This message is generated when a Smart Call Home module message is dropped. The

message may be dropped because of an internal error, a network error, or the Smart Call Home

module is disabled after the message is generated, but before it can be delivered.

• group—The event group, which can be inventory, configuration, diagnostic, syslog,

environment, snapshot, telemetry, threat, or test.

• destination—The e-mail or URL destination

• reason—The drop reason, which can be any of the following:

- NO_MEMORY

- BUFFER_TOO_SMALL

- INTERNAL_ERROR

- INTERRUPTED

- INVALID_STATE

- INVALID_ADDRESS

- INVALID_URL

- INVALID_CONTEXT

- INVALID SLOT

- COMMAND_PARSE_ERROR

- QUEUE_FULL

- QUEUE_FAILED

- EXCEED_LIMIT

- INVALID_TYPE

- MISSING_REQUIRED_ATTRIBUTE

- INSUFFICIENT_REQUIRED_ELEMENT

- DUPLICATED_ELEMENT

- TOO_MANY_ELEMENTS

- INVALID_ELEMENT

- MISSING_REQUIRED_ELEMENT

- DUPLICATED_ATTRIBUTE

- INVALID_ATTRIBUTE

1-63

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 101001 to 199012

- INVALID_ID

- SOCKET_ERROR

- NO_ROUTE

- CONNECT_FAILED

- WRITE_FAILED

- READ_FAILED

- SMTP_COMMAND_FAILED

- HTTP_FAILED

- DELIVERY_FULL

Recommended Action If the drop reason is DELIVERY_FULL, the message is dropped after three

unsuccessful retransmissions, or because the error is local, such as no route to the destination.

Search syslog message 120006 for the failure delivery reason, or turn on debugging by using the

debug sch fail command to obtain detailed debugging information.

120006

Error Message %ASA-4-120006: Delivering message group to ‘destination’ failed.

Reason: ‘reason’

Explanation

This error may be transient. This message is generated when an error occurred while the

Smart Call Home module was trying to deliver a message. The message is not dropped; it may be

queued for retransmission. The message is only dropped when syslog message 120005 is generated.

• group—The event group, which can be inventory, configuration, diagnostic, syslog,

environment, snapshot, telemetry, threat, or test.

• destination—The e-mail or URL destination

• reason—The failure reason

Recommended Action Check the error reason in the syslog message. If the reason is NO_ROUTE,

INVALID_ADDRESS, or INVALID_URL, check the system configuration, DNS, and name

settings.

120007

Error Message %ASA-6-120007: Message group to ‘destination’ delivered.

Explanation

This message is generated when a Smart Call Home module message is successfully

delivered.

• group—The event group, which can be inventory, configuration, diagnostic, syslog,

environment, snapshot, telemetry, threat, or test.

• destination—The e-mail or URL destination

Recommended Action None required.

1-64

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 101001 to 199012

120008

Error Message %ASA-5-120008: SCH client ‘client’ was activated.

Explanation

When the Smart Call Home module is enabled, an event group is enabled, and that group

is subscribed to by at least one active profile, all clients of that group are activated and this message

is generated.

• client—The name of the Smart Call Home client.

Recommended Action None required.

120009

Error Message %ASA-5-120009: SCH client ‘client’ was deactivated.

Explanation

When the Smart Call Home module is disabled, or an event group is no longer

subscribed to by any active profile, all clients of that group are deactivated and this message is

generated.

• client—The name of the Smart Call Home client.

Recommended Action None required.

120010

Error Message %ASA-3-120010: Notify command command to SCH client ‘client’ failed.

Reason ‘reason’.

Explanation

This is usually an internal system error. The Smart Call Home module notifies Smart

Call Home client of an event. If the client does not interpret the event correctly, does not understand

the command, or cannot process the command, an error occurs and this message is generated.

• command—One of the following three commands: ENABLE, DISABLE, READY.

• client—The name of the Smart Call Home client.

• reason—The failure reason.

Recommended Action Turn on debugging by using the debug sch fail command to obtain more

detailed error message information.

1-65

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 101001 to 199012

199001

Error Message %PIX|ASA-5-199001: Reload command executed from telnet (remote

IP_address).

Explanation

This message logs the address of the host that is initiating a security appliance reboot

with the reload command.

Recommended Action None required.

199002

Error Message %PIX|ASA-6-199002: startup completed. Beginning operation.

Explanation

The security appliance finished its initial boot and the Flash memory reading sequence,

and is ready to begin operating normally.

Note This message cannot be blocked by using the no logging message command.

Recommended Action None required.

199003

Error Message %PIX|ASA-6-199003: Reducing link MTU dec.

Explanation

The security appliance received a packet from the outside network that uses a larger

MTU than the inside network. The security appliance then sent an ICMP message to the outside host

to negotiate an appropriate MTU. The log message includes the sequence number of the ICMP

message.

Recommended Action None required.

199005

Error Message %PIX|ASA-6-199005: Startup begin

Explanation

The security appliance started.

Recommended Action None required.

1-66

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 101001 to 199012

199006

Error Message %PIX-5-199006: Orderly reload started at when by whom. Reload reason:

reason

Explanation

This message is generated when a reload operation is started.

• when—The time at which orderly reload operation begins. The time is in the format of hh:mm:ss

time zone day month date year, for example “13:23:45 UTC Sun Dec 28 2003.”

• whom—The user or system that scheduled the reload. The user or system is in the format of

username from where, for example “enable_15 from ssh (remote 30.0.0.122).”

• reason—The reload reason. String will be unspecified if a more complete reason is not

displayed.

Recommended Action No action is required from the user.

199007

Error Message %PIX-5-199007: Reload scheduled for when by whom at

when-command-issued. Reload reason: reason

Explanation

This message is generated when a reload operation is scheduled by using the in or at

option of the reload command.

• when—The time at which the reload operation should begin. The time is in the format of

hh:mm:ss time zone day month date year, for example “13:23:45 UTC Sun Dec 28 2003.”

• whom—The user or system that scheduled the reload. The user or system is in the format of

username from where, for example “enable_15 from ssh (remote 30.0.0.122).”

• when-command-issued—The time that the reload command is issued. The time is in the format

of hh:mm:ss time zone day month date year.

• reason—The reload reason. String will be unspecified if a more complete reason is not

displayed.

Recommended Action No action is required from the user.

199008

Error Message %PIX-5-199008: Scheduled reload for when-reload-is-supposed-to-happen

cancelled by whom at when.

Explanation

This message is generated when a scheduled reload operation is cancelled.

• when-reload-is-supposed-to-happen—The when the reload was supposed to happen. The

time is in the format of hh:mm:ss timezone weekday month day year, for example “13:23:45

UTC Sun Dec 28 2003.”

• whom—The user or system that cancelled the reload. The user or system is in the format

username from where, for example “enable_15 from ssh (remote 30.0.0.122.”

1-67

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 101001 to 199012

• when—The time at which the reload operation is cancelled. The time is in the format of

hh:mm:ss timezone weekday month day year.

Recommended Action No action is required from the user.

199009

Error Message %PIX-7-199009: Reloaded at when by whom. Reload reason: reason

Explanation

This message is generated when a reload operation is started.

• when—The time at which orderly reload operation begins. The time is in the format of hh:mm:ss

timezone weekday month day year, for example “13:23:45 UTC Sun Dec 28 2003.”

• whom—The user or system that scheduled the reload. The user or system is in the format

username from where, for example “enable_15 from ssh (remote 30.0.0.122.”

• reason—The reload reason. String will be unspecified if a more complete reason is not

displayed.

Recommended Action No action is required from the user.

199010

Error Message %ASA-1-199010: Signal 11 caught in process/fiber(rtcli async executor

process)/(rtcli async executor) at address 0xf132e03b, corrective action at

0xca1961a0

Explanation

The crash recovery mechanism generates this message after a system has recovered

from a serious error.

Recommended Action Contact the Cisco TAC.

199011

Error Message %ASA-2-199011: Close on bad channel in process/fiber process/fiber,

channel ID p, channel state s process/fiber name of the process/fiber that caused

the bad channel close operation.

Explanation

An unexpected channel close condition has been detected.

• p—The channel ID.

• process/fiber—The name of the process/fiber that caused the bad channel close operation.

• s—The channel state.

Recommended Action Contact Cisco TAC and attach a log file.

1-68

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 201002 to 219002

199012

Error Message %ASA-1-1199012: Stack smash during new_stack_call in process/fiber

process/fiber, call target f, stack size s, process/fiber name of the

process/fiber that caused the stack smash

Explanation

A stack smash condition has been detected.

• f—The target of the new_stack_call.

• process/fiber—The name of the process/fiber that caused the stack smash.

• s—The new stack size specified in new_stack_call.

Recommended Action Contact Cisco TAC and attach a log file.

Messages 201002 to 219002

This section contains messages from 201002 to 219002.

201002

Error Message %PIX|ASA-3-201002: Too many TCP connections on {static|xlate}

global_address! econns nconns

Explanation

This is a connection-related message. This message is displayed when the maximum

number of TCP connections to the specified global address was exceeded. The econns variable is

the maximum number of embryonic connections and the nconns variable is the maximum number

of connections permitted for the static or xlate.

Recommended Action Use the show static or show nat command to check the limit imposed on

connections to a static address. The limit is configurable.

201003

Error Message %PIX|ASA-2-201003: Embryonic limit exceeded nconns/elimit for

outside_address/outside_port (global_address) inside_address/inside_port on interface

interface_name

Explanation This is a connection-related message regarding traffic to the security appliance. This

message is displayed when the number of embryonic connections from the specified foreign address

with the specified static global address to the specified local address exceeds the embryonic limit.

When the limit on embryonic connections to the security appliance is reached, the security appliance

attempts to accept them anyway, but puts a time limit on the connections. This situation allows some

1-69

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 201002 to 219002

connections to succeed even if the security appliance is very busy. The nconns variable lists the

number of embryonic connections received and the elimit variable lists the maximum number of

embryonic connections specified in the static or nat command.

Recommended Action This message indicates a more serious overload than message 201002. It could

be caused by a SYN attack, or by a very heavy load of legitimate traffic. Use the show static

command to check the limit imposed on embryonic connections to a static address.

201004

Error Message %PIX|ASA-3-201004: Too many UDP connections on {static|xlate}

global_address! udp connections limit

Explanation This is a connection-related message. This message is displayed when the maximum

number of UDP connections to the specified global address was exceeded. The udp conn limit

variable is the maximum number of UDP connections permitted for the static or translation.

Recommended Action Use the show static or show nat command to check the limit imposed on

connections to a static address. You can configure the limit.

201005

Error Message %PIX|ASA-3-201005: FTP data connection failed for IP_address IP_address

Explanation The security appliance could not allocate a structure to track the data connection for

FTP because of insufficient memory.

Recommended Action Reduce the amount of memory usage or purchase additional memory.

201006

Error Message %PIX|ASA-3-201006: RCMD backconnection failed for IP_address/port.

Explanation This is a connection-related message. This message is displayed if the security

appliance is unable to preallocate connections for inbound standard output for rsh commands due

to insufficient memory.

Recommended Action Check the rsh client version; the security appliance only supports the Berkeley

rsh. You can also reduce the amount of memory usage, or purchase additional memory.

1-70

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 201002 to 219002

201008

Error Message %PIX|ASA-3-201008: The security appliance is disallowing new

connections.

Explanation

This message appears when you have enabled TCP syslog messaging and the

syslog server cannot be reached, or when using security appliance syslog server (PFSS) and the disk

on the Windows NT system is full, or when the auto-update timeout is configured and the

auto-update server is not reachable.

Recommended Action Disable TCP syslog messaging. If using PFSS, free up space on the Windows

NT system where PFSS resides. Also, make sure that the syslog server is up and you can ping the

host from the security appliance console. Then restart TCP system message logging to allow traffic.

If the Auto Update Server has not been contacted for a certain period of time, the following

command will cause it to cease sending packets: [no] auto-update timeout period.

201009

Error Message %PIX|ASA-3-201009: TCP connection limit of number for host IP_address

interface_name exceeded

Explanation

This is a connection-related message. This message is displayed when the maximum

number of connections to the specified static address was exceeded. The number variable is the

maximum of connections permitted for the host specified by the IP_address variable.

Recommended Action Use the show static and show nat commands to check the limit imposed on

connections to an address. The limit is configurable.

201010

Error Message %PIX|ASA-3-201010: Embryonic connection limit exceeded econns/limit

for dir packet from source_address/source_port to dest_address/dest_port on

interface interface_name

Explanation

An attempt to establish a TCP connection failed due to an exceeded embryonic

connection limit, which was configured with the set connection embryonic-conn-max MPC

command for a traffic class.

• econns—The current count of embryonic connections associated to the configured traffic class.

• limit—The configured embryonic connection limit for the traffic class.

• dir—

input: The first packet that initiates the connection is an input packet on the interface

interface_name.

output: The first packet that initiates the connection is an output packet on the interface

interface_name.

• source_address/source_port—The source real IP address and the source port of the packet

initiating the connection.

1-71

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 201002 to 219002

• dest_address/dest_port—The destination real IP address and the destination port of the

packet initiating the connection.

• interface_name—The name of the interface on which the policy limit is enforced.

Recommended Action None required.

201011

Error Message %PIX|ASA-3-201011: Connection limit exceeded cnt/limit for dir packet

from sip/sport to dip/dport on interface if_name.

Explanation

A new connection through the firewall device resulted in exceeding at least one of the

configured maximum connection limits. This message applies both to connection limits configured

using a “static” command, or to those configured using Cisco Modular Policy Framework. The new

connection will not be allowed through the firewall device until one of the existing connections are

torn down thereby bringing the current connection count below the configured maximum.

• cnt—Current connection count.

• limit—Configured connection limit.

• dir—Direction of traffic, inbound or outbound.

• sip—Source real IP address.

• sport—Source Port.

• dip—Destination real IP address.

• dport—Destination Port.

• if_name—Name of the interface on which we received the traffic.

Recommended Action None required.

201012

Error Message %ASA-6-201012: Per-client embryonic connection limit exceeded curr

num

/limit for [input|output] packet from IP_address/ port to ip/port on interface

interface_name

Explanation An attempt to establish a TCP connection failed because the per-client embryonic

connection limit was exceeded. By default, this message is rate limited to 1 message every 10

seconds.

• curr num—The current number.

• limit—The configured limit.

• [input|output]—Input or output packet on interface interface_name.

• IP_address—Real IP address.

• port—TCP or UDP port.

1-72

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 201002 to 219002

• interface_name—The name of the interface on which the policy is applied.

Recommended Action When the limit is reached, any new connection request will be proxied by the

security appliance to prevent a SYN flood attack. The security appliance will only connect to the

server if the client is able to finish the three-way handshake. This usually does not affect the end

user or the application. However, if this creates a problem for any application that has a legitimate

need for a higher number of embryonic connections, you can adjust the setting by entering the set

connection per-client-embryonic-max command.

201013

Error Message %ASA-3-201013: Per-client connection limit exceeded curr num/limit for

[input|output] packet from ip/port to ip/port on interface interface_name

Explanation A connection was rejected because the per-client connection limit was exceeded.

• curr num—The current number.

• limit—The configured limit.

• [input|output]—The input or output packet on interface interface_name.

• IP_address—The real IP address.

• port—The TCP or UDP port.

• interface_name—The name of the interface on which the policy is applied.

Recommended Action When the limit is reached any new connection request will be silently dropped.

Normally an application will retry. This will cause delay or even a timeout if all retries also fail. If

an application has a legitimate need for a higher number of concurrent connections, you can adjust

the setting by entering the set connection per-client-max command.

202001

Error Message %PIX|ASA-3-202001: Out of address translation slots!

Explanation

This is a connection-related message. This message is displayed if the security

appliance has no more address translation slots available.

Recommended Action Check the size of the global pool compared to the number of inside network

clients. A PAT address may be necessary. Alternatively, shorten the timeout interval of translates and

connections. This error message could also be caused by insufficient memory; reduce the amount of

memory usage, or purchase additional memory usage if possible.

1-73

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 201002 to 219002

202005

Error Message %PIX|ASA-3-202005: Non-embryonic in embryonic list

outside_address/outside_port inside_address/inside_port

Explanation

This is a connection-related message. This message is displayed when a connection

object (xlate) is in the wrong list.

Recommended Action Contact the Cisco TAC.

202011

Error Message %PIX|ASA-3-202011: Connection limit exceeded econns/limit for dir packet

from

source_address/source_port to dest_address/dest_port on interface interface_name

Explanation This message is displayed when an attempt to create a TCP or UDP connection fails due

to an exceeded connection limit which is configured with the set connection conn-max MPC

command for a traffic class.

• econns—The current count of embryonic connections associated to the configured traffic class.

• limit—The configured embryonic connection limit for the traffic class.

• dir—

input—The first packet that initiates the connection is an input packet on the interface

interface_name.

output—The first packet that initiates the connection is an output packet on the interface

interface_name.

• source_address/source_port—The source IP address and the source port of the packet initiating

the connection.

• dest_address/dest_port—The destination IP address and the destination port of the packet

initiating the connection.

• interface_name—The name of the interface on which the policy limit is enforced.

Recommended Action None required.

208005

Error Message %PIX|ASA-3-208005: (function:line_num) clear command return code

Explanation

The security appliance received a nonzero value (an internal error) when attempting to

clear the configuration in Flash memory. The message includes the reporting subroutine filename

and line number.

Recommended Action For performance reasons, the end host should be configured to not inject IP

fragments. This configuration change is probably due to NFS. Set the read and write size equal to

the interface MTU for NFS.

1-74

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 201002 to 219002

209003

Error Message %PIX|ASA-4-209003: Fragment database limit of number exceeded: src =

source_address, dest = dest_address, proto = protocol, id = number

Explanation Too many IP fragments are currently awaiting reassembly. By default, the maximum

number of fragments is 200 (refer to the fragment size command in the Cisco Security Appliance

Command Reference to raise the maximum). The security appliance limits the number of IP

fragments that can be concurrently reassembled. This restriction prevents memory depletion at the

security appliance under abnormal network conditions. In general, fragmented traffic should be a

small percentage of the total traffic mix. An exception is in a network environment with NFS over

UDP where a large percentage is fragmented traffic; if this type of traffic is relayed through the

security appliance, consider using NFS over TCP instead. To prevent fragmentation, see the sysopt

connection tcpmss bytes command in the Cisco Security Appliance Command Reference.

Recommended Action If this message persists, a denial of service (DoS) attack might be in progress.

Contact the remote peer administrator or upstream provider.

209004

Error Message %PIX|ASA-4-209004: Invalid IP fragment, size = bytes exceeds maximum

size =

bytes: src = source_address, dest = dest_address, proto = protocol, id = number

Explanation An IP fragment is malformed. The total size of the reassembled IP packet exceeds the

maximum possible size of 65,535 bytes.

Recommended Action A possible intrusion event may be in progress. If this message persists, contact

the remote peer's administrator or upstream provider.

209005

Error Message %PIX|ASA-4-209005: Discard IP fragment set with more than number

elements: src = Too many elements are in a fragment set.

Explanation

The security appliance disallows any IP packet that is fragmented into more than 24

fragments. Refer to the fragment command in the Cisco Security Appliance Command Reference

for more information.

Recommended Action A possible intrusion event may be in progress. If the message persists, contact

the remote peer administrator or upstream provider. You can change the number of fragments per

packet by using the fragment chain xxx interface_name command.

1-75

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 201002 to 219002

210001

Error Message %PIX|ASA-3-210001: LU sw_module_name error = number

Explanation A Stateful Failover error occurred.

Recommended Action If this error persists after traffic lessens through the security appliance, report

this error to Cisco TAC.

210002

Error Message %PIX|ASA-3-210002: LU allocate block (bytes) failed.

Explanation

Stateful Failover could not allocate a block of memory to transmit stateful information

to the standby security appliance.

Recommended Action Check the failover interface using the show interface command to make sure

its transmit is normal. Also check the current block memory using the show block command. If

current available count is 0 within any of the blocks of memory, then reload the security appliance

software to recover the lost blocks of memory.

210003

Error Message %PIX|ASA-3-210003: Unknown LU Object number

Explanation Stateful Failover received an unsupported Logical Update object and therefore was

unable to process it. This could be caused by corrupted memory, LAN transmissions, and other

events.

Recommended Action If you see this error infrequently, then no action is required. If this error occurs

frequently, check the Stateful Failover link LAN connection. If the error was not caused by a faulty

failover link LAN connection, determine if an external user is trying to compromise the protected

network. Check for misconfigured clients.

210005

Error Message %PIX|ASA-3-210005: LU allocate connection failed

Explanation

Stateful Failover cannot allocate a new connection on the standby unit. This may be

caused by little or no RAM memory available within the security appliance.

Recommended Action Check the available memory using the show memory command to make sure

that the security appliance has free memory in the system. If there is no available memory, add more

physical memory to the security appliance.

1-76

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 201002 to 219002

210006

Error Message %PIX|ASA-3-210006: LU look NAT for IP_address failed

Explanation

Stateful Failover was unable to locate a NAT group for the IP address on the standby

unit. The active and standby security appliance units may be out of synchronization.

Recommended Action Use the write standby command on the active unit to synchronize system

memory with the standby unit.

210007

Error Message %PIX|ASA-3-210007: LU allocate xlate failed

Explanation

Stateful Failover failed to allocate a translation (xlate) slot record.

Recommended Action Check the available memory by using the show memory command to make

sure that the security appliance has free memory in the system. If no memory is available, add more

memory.

210008

Error Message %PIX|ASA-3-210008: LU no xlate for inside_address/inside_port

outside_address/outside_port

Explanation Unable to find a translation slot (xlate) record for a Stateful Failover connection; unable

to process the connection information.

Recommended Action Enter the write standby command on the active unit to synchronize system

memory between the active and standby units.

210010

Error Message %PIX|ASA-3-210010: LU make UDP connection for outside_address:outside_port

inside_address:inside_port failed

Explanation

Stateful Failover was unable to allocate a new record for a UDP connection.

Recommended Action Check the available memory by using the show memory command to make

sure that the security appliance has free memory in the system. If no memory is available, add more

memory.

1-77

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 201002 to 219002

210011

Error Message %PIX|ASA-3-210011: Connection limit exceeded cnt/limit for dir packet

from sip/sport to dip/dport on interface if_name.

Explanation

This syslog message indicates that establishing a new connection through the security

appliance will result in exceeding at least one of the configured maximum connection limits. The

syslog message applies both for connection limits configured using a “static” command, or to those

configured using Cisco Modular Policy Framework. The new connection will not be allowed

through the security appliance until one of the existing connections are torn down, thereby bringing

the current connection count below the configured maximum.

• cnt—Current connection count

• limit—Configured connection limit

• dir—Direction of traffic, inbound or outbound

• sip—Source IP address

• sport—Source port

• dip—Destination IP address

• dport—Destination port

• if_name—Name of the interface on which we received the traffic unit, either “Primary” or

“Secondary.”

Recommended Action Because connection limits are configured for a good reason, this syslog

message could indicate a possible DOS attack, in which case the source of the traffic could likely

be a spoofed IP address. If the source IP address is not totally random, identifying the source and

blocking it using an access-list might help. In other cases getting sniffer traces and analyzing the

source of the traffic would help in isolating unwanted traffic from legitimate traffic.

210020

Error Message %PIX|ASA-3-210020: LU PAT port port reserve failed

Explanation

Stateful Failover is unable to allocate a specific PAT address which is in use.

Recommended Action Enter the write standby command on the active unit to synchronize system

memory between the active and standby units.

1-78

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 201002 to 219002

210021

Error Message %PIX|ASA-3-210021: LU create static xlate global_address ifc

interface_name failed

Explanation

Stateful Failover is unable to create a translation slot (xlate).

Recommended Action Enter the write standby command on the active unit to synchronize system

memory between the active and standby units.

210022

Error Message %PIX|ASA-6-210022: LU missed number updates

Explanation

Stateful Failover assigns a sequence number for each record sent to the standby unit.

When a received record sequence number is out of sequence with the last updated record, the

information in between is assumed lost and this error message is sent.

Recommended Action Unless there are LAN interruptions, check the available memory on both

security appliance units to ensure that there is enough memory to process the stateful information.

Use the show failover command to monitor the quality of stateful information updates.

211001

Error Message %PIX|ASA-3-211001: Memory allocation Error

Explanation

Failed to allocate RAM system memory.

Recommended Action If this message occurs periodically, it can be ignored. If it repeats frequently,

contact the Cisco TAC.

211003

Error Message %PIX|ASA-3-211003: CPU utilization for number seconds = percent

Explanation This message is displayed if the percentage of CPU usage is greater than 100 percent

for the number of seconds.

Recommended Action If this message occurs periodically, it can be ignored. If it repeats frequently,

contact the Cisco TAC.

1-79

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 201002 to 219002

212001

Error Message %PIX|ASA-3-212001: Unable to open SNMP channel (UDP port port) on

interface interface_number, error code = code

Explanation This is an SNMP message. This message reports that the security appliance is unable to

receive SNMP requests destined for the security appliance from SNMP management stations located

on this interface. This does not affect the SNMP traffic passing through the security appliance

through any interface.

An error code of -1 indicates that the security appliance could not open the SNMP transport for the

interface. This can occur when the user attempts to change the port on which SNMP accepts queries

to one that is already in use by another feature. In this case, the port used by SNMP will be reset to

the default port for incoming SNMP queries (UDP/161).

An error code of -2 indicates that the security appliance could not bind the SNMP transport for the

interface.

Recommended Action After the security appliance reclaims some of its resources when traffic is

lighter, reenter the snmp-server host command for that interface.

212002

Error Message %PIX|ASA-3-212002: Unable to open SNMP trap channel (UDP port port) on

interface

interface_number, error code = code

Explanation This is an SNMP message. This message reports that the security appliance is unable to

send its SNMP traps from the security appliance to SNMP management stations located on this

interface. This does not affect the SNMP traffic passing through the security appliance through any

interface.

An error code of -1 indicates that the security appliance could not open the SNMP trap transport for

the interface.

An error code of -2 indicates that the security appliance could not bind the SNMP trap transport for

the interface.

An error code of -3 indicates that the security appliance could not set the trap channel as write-only.

Recommended Action After the security appliance reclaims some of its resources when traffic is

lighter, reenter the snmp-server host command for that interface.

1-80

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 201002 to 219002

212003

Error Message %PIX|ASA-3-212003: Unable to receive an SNMP request on interface

interface_number, error code = code, will try again.

Explanation

This is an SNMP message. This message is displayed because of an internal error in

receiving an SNMP request destined for the security appliance on the specified interface.

An error code of -1 indicates that the security appliance could not find a supported transport type

for the interface.

An error code of -5 indicates that the security appliance received no data from the UDP channel for

the interface.

An error code of -7 indicates that the security appliance received an incoming request that exceeded

the supported buffer size.

An error code of -14 indicates that the security appliance was unable to determine the source IP

address from the UDP channel.

An error code of -22 indicates that the security appliance received an invalid parameter.

Recommended Action None required. The security appliance SNMP agent goes back to wait for the

next SNMP request.

212004

Error Message %PIX|ASA-3-212004: Unable to send an SNMP response to IP Address

IP_address Port port interface interface_number, error code = code

Explanation This is an SNMP message. This message is displayed because of an internal error in

sending an SNMP response from the security appliance to the specified host on the specified

interface.

An error code of -1 indicates that the security appliance could not find a supported transport type

for the interface.

An error code of -2 indicates that the security appliance sent an invalid parameter.

An error code of -3 indicates that the security appliance was unable to set the destination IP address

in the UDP channel.

An error code of -4 indicates that the security appliance sent a PDU length that exceeded the

supported UDP segment size.

An error code of -5 indicates that the security appliance was unable to allocate a system block to

construct the PDU.

Recommended Action None required.

1-81

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 201002 to 219002

212005

Error Message %PIX|ASA-3-212005: incoming SNMP request (number bytes) on interface

interface_name exceeds data buffer size, discarding this SNMP request.

Explanation

This is an SNMP message. This message reports that the length of the incoming SNMP,

request which is destined for the security appliance exceeds the size of the internal data buffer (512

bytes) used for storing the request during internal processing. The security appliance is unable to

process this request. This situation does not affect the SNMP traffic passing through the security

appliance using any interface.

Recommended Action Have the SNMP management station resend the request with a shorter length.

For example, instead of querying multiple MIB variables in one request, try querying only one MIB

variable in a request. You may need to modify the configuration of the SNMP manager software.

212006

Error Message %PIX|ASA-3-212006: Dropping SNMP request from source_address/source_port

interface_name:dest_address/dest_port because: reason.

Explanation This is an SNMP message. This message is displayed if the device is unable to process

a SNMP request to the device for the following reasons.

• The snmp-server command is disabled.

• SNMPv3 is not supported.

Recommended Action Make sure that the SNMP daemon is entering by issuing the snmp-server

enable command. Only SNMPv1 and SNMPv2c packets are handled by the device.

213001

Error Message %PIX|ASA-3-213001: PPTP control daemon socket io string, errno = number.

Explanation

An internal TCP socket I/O error occurred.

Recommended Action Contact the Cisco TAC.

213002

Error Message %PIX|ASA-3-213002: PPTP tunnel hashtable insert failed, peer =

IP_address.

Explanation

An internal software error occurred while creating a new PPTP tunnel.

Recommended Action Contact the Cisco TAC.

1-82

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 201002 to 219002

213003

Error Message %PIX|ASA-3-213003: PPP virtual interface interface_number isn't opened.

Explanation

An internal software error occurred while closing a PPP virtual interface.

Recommended Action Contact the Cisco TAC.

213004

Error Message %PIX|ASA-3-213004: PPP virtual interface interface_number client ip

allocation failed.

Explanation

An internal software error occurred while allocating an IP address to the PPTP client.

Recommended Action This error occurs when the IP local address pool was depleted. Consider

allocating a larger pool with the ip local pool command.

213005

Error Message %PIX|ASA-3-213005%: Dynamic-Access-Policy action (DAP) action aborted

Explanation

The Dynamic Access Policy created for this connection has determined that the session

should be terminated.

Recommended Action The Dynamic Access Policy is dynamically created by selecting configured

access policies based on the authorization rights of the user and the posture assessment results of

the remote endpoint device. The resulting dynamic policy indicates that the session should be

terminated.

213006

Error Message %PIX|ASA-3-21306%: Unable to read dynamic access policy record.

Explanation

There was either an error in retrieving the DAP policy record data or the action

configuration was missing. There was an error reading the configured dynamic access policy record.

Recommended Action A configuration change might have resulted in deleting a dynamic access

policy record. Use ASDM to re-create the dynamic access policy record.

1-83

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 201002 to 219002

214001

Error Message %PIX|ASA-2-214001: Terminating manager session from IP_address on

interface interface_name. Reason: incoming encrypted data (number bytes) longer than

number bytes

Explanation

An incoming encrypted data packet destined for the security appliance management

port indicates a packet length exceeding the specified upper limit. This may be a hostile event. The

security appliance immediately terminates this management connection.

Recommended Action Ensure that the management connection was initiated by Cisco Secure Policy

Manager.

215001

Error Message %PIX|ASA-2-215001:Bad route_compress() call, sdb= number

Explanation An internal software error occurred.

Recommended Action Contact the Cisco TAC.

217001

Error Message %PIX|ASA-2-217001: No memory for string in string

Explanation An operation failed due to low memory.

Recommended Action If sufficient memory exists, then copy the error message, the configuration, and

any details about the events leading up the error to the Cisco TAC.

216001

Error Message %ASA-n-216001: internal error in: function: message

Explanation

This message reports a variety of internal errors that should not appear during normal

operation. The severity level varies depending on the cause of the message.

• n—The message severity.

• function—The affected component.

• message—A message describing the cause of the problem.

Recommended Action Search the Bug Toolkit for the specific text message and also try to use the

Output Interpreter to resolve the problem. If the problem persists, contact the Cisco TAC.

1-84

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 201002 to 219002

216002

Error Message PIX|ASA-3-216002: Unexpected event (major: major_id, minor: minor_id)

received by task_string in function at line: line_num

Explanation

This message is displayed when a task registers for event notification and the task

cannot handle the specific event. Events that can be watched include those associated with queues,

booleans, timer services, and so forth. If any of the registered events occur, the scheduler wakes up

the task to process the event. This message is generated if an unexpected event woke up the task and

it does not know how to handle the event.

If an event is left unprocessed, it can wake up the task very often to make sure it is processed, but

this should not occur under normal conditions. If This message is displayed, it does not necessarily

mean the box is unusable, but something unusual has occurred and needs to be investigated.

• major_id—Event identifier

• minor_id— Event identifier

• task_string—Custom string passed by the task to identify itself

• function—The function that received the unexpected event

• line_num —Line number in the code

Recommended Action If the problem persists, contact the Cisco TAC.

216003

Error Message %PIX|ASA-3-216003: Unrecognized timer timer_ptr, timer_id received by

task_string in function at line: line_num

Explanation

This message is displayed when an unexpected timer event woke up the task and the task

does not know how to handle the event. A task can register a set of timer services with the scheduler.

If any of the timers expire, the scheduler wakes up the task to take action. This message is generated

if the task is woken up by an unrecognized timer event.

An expired timer, if left unprocessed, wakes up the task continuously to make sure it is processed,

and this is undesirable. This should not occur under normal conditions. If This message is displayed,

it does not necessarily mean the box is unusable, but something unusual has occurred and needs to

be investigated.

• timer_ptr—Pointer to the timer

• timer_id—Timer identifier

• task_string—Custom string passed by the task to identify itself

• function—The function that received the unexpected event

• line_num—Line number in the code

Recommended Action If the problem persists, contact the Cisco TAC.

1-85

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 201002 to 219002

216004

Error Message %PIX|ASA-4-216004:prevented: error in function at file(line) - stack

trace

Explanation

This syslog message reports an internal logic error, and should not occur during normal

operation.

• error—internal logic error. Possible errors include the following:

–

Exception

–

Dereferencing null pointer

–

Array index out of bounds

–

Invalid buffer size

–

Writing from input

–

Source and destination overlap

–

Invalid date

–

Access offset from array indices

• function—the calling function that generated the error

• file(line)—the file and line number that generated the error

• stack trace—Full call stack traceback, starting with the calling function. For example:

(“0x001010a4 0x00304e58 0x00670060 0x00130b04”).

Recommended Action If the problem persists, contact the Cisco TAC.

216005

Error Message %ASA-1-216005: ERROR: Duplex-mismatch on interface_name resulted in

transmitter lockup. A soft reset of the switch was performed.

Explanation

A duplex-mismatch on the port caused a problem whereby the port could no longer

transmit packets. This condition was detected, and the switch was reset to auto-recover from this

condition. This message applies only to the ASA 5505 device.

• interface_name—The interface name that was locked up.

Recommended Action A duplex-mismatch exists between the specified port and the device that is

connected to it. Correct the duplex-mismatch by either setting both devices to “auto,” or hard-coding

the duplex on both sides to be the same.

1-86

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 201002 to 219002

218001

Error Message %PIX|ASA-2-218001: Failed Identification Test in slot# [fail#/res].

Explanation

The module in slot# of the security appliance could not be identified as a genuine Cisco

product. Cisco warranties and support programs apply only to genuine Cisco products. If Cisco

determines that the cause of a support issue is related to non-Cisco memory, SSM modules, SSC

cards, or other modules, Cisco may deny support under your warranty or under a Cisco support

program such as SmartNet.

Recommended Action If this message reoccurs, copy it exactly as it appears on the console or in the

syslog. Research and attempt to resolve the error using the Output Interpreter. Also perform a search

with the Bug Toolkit. If the problem persists, contact the Cisco TAC.

218002

Error Message %PIX|ASA-2-218002: Module (slot#) is a registered proto-type for Cisco

Lab use only, and not certified for live network operation.

Explanation

Hardware in the specified location is a prototype module that came from a Cisco lab.

Recommended Action If this message reoccurs, copy it exactly as it appears on the console or in the

syslog. Research and attempt to resolve the error using the Output Interpreter. Also perform a search

of the Bug Toolkit. If the problem persists, contact the Cisco TAC.

218003

Error Message %PIX|ASA-2-218003: Module Version in <slot#> is obsolete. The module

in slot = <slot#> is obsolete and must be returned via RMA to Cisco Manufacturing.

If it is a lab unit, it must be returned to Proto Services for upgrade.

Explanation

This syslog message is generated when obsolete hardware is detected or when the show

module command is entered for the module. This syslog message is generated every minute once it

starts.

Recommended Action If this message reoccurs, copy it exactly as it appears on the console or in the

syslog. Research and attempt to resolve the error using the Output Interpreter. Also perform a search

of the Bug Toolkit. If the problem persists, contact the Cisco TAC.

1-87

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 201002 to 219002

218004

Error Message %PIX|ASA-2-218004: Failed Identification Test in slot# [fail#/res]

Explanation

There was a problem while identifying hardware in the specified location.

Recommended Action If this message reoccurs, copy it exactly as it appears on the console or in the

syslog. Research and attempt to resolve the error using the Output Interpreter. Also perform a search

of the Bug Toolkit. If the problem persists, contact the Cisco TAC.

219002

Error Message %ASA-3-219002: I2C_API_name error, slot = slot_number, device =

device_number, address = address, byte count = count. Reason: reason_string

Explanation

The I2C serial bus API has failed. This might be because of a hardware or software

problem.

• I2C_API_name—The I2C API that failed:

–

I2C_read_byte_w_wait()

–

I2C_read_word_w_wait()

–

I2C_read_block_w_wait()

–

I2C_write_byte_w_wait()

–

I2C_write_word_w_wait()

–

I2C_write_block_w_wait()

–

I2C_read_byte_w_suspend()

–

I2C_read_word_w_suspend()

–

I2C_read_block_w_suspend()

–

I2C_write_byte_w_suspend()

–

I2C_write_word_w_suspend()

–

I2C_write_block_w_suspend()

• slot_number—The hexadecimal number of the slot where the I/O operation that generated the syslog

message occurred.The slot number cannot be unique to a slot in the chassis. Depending on the

chassis, two different slots might have the same I2C slot number. Also the value is not necessarily

less than or equal to the number of slots. The value depends on the way the I2C hardware is wired.

• device_number—The hexadecimal number of the device on the slot the I/O operation was

performed.

• address—This is the hexadecimal address of the device on which the I/O operation occurred.

• byte_count—This is the byte count in decimal of the I/O operation.

• error_string—The reason for the error:

–

I2C_BUS_TRANSACTION_ERROR

–

I2C_CHKSUM_ERROR

1-88

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 302003 to 339001

–

I2C_TIMEOUT_ERROR

–

I2C_BUS_COLLISION_ERROR

–

I2C_HOST_BUSY_ERROR

–

I2C_UNPOPULATED_ERROR

–

I2C_SMBUS_UNSUPPORT

–

I2C_BYTE_COUNT_ERROR

–

I2C_DATA_PTR_ERROR

Recommended Action Perform the following steps:

1. Log and review the messages and the errors associated with the event. If the syslog message

does not occur continuously and goes away after a few minutes, it might be because the I2C

serial bus is busy.

2. Reboot the software running on the system.

3. Power cycle the box. When you turn off the power, make sure you wait several seconds before

turning the power on.

4. If the problem persists, contact the Cisco TAC.

Messages 302003 to 339001

This section contains messages from 302003 to 339001.

302003

Error Message %PIX|ASA-6-302003: Built H245 connection for foreign_address

outside_address/outside_port local_address inside_address/inside_port

Explanation This is a connection-related message. This message is displayed when an H.245

connection is started from the outside_address to the inside_address. This message only occurs if

the security appliance detects the use of an Intel Internet Phone. The foreign port (outside port) only

displays on connections from outside the security appliance. The local port value (inside port) only

appears on connections started on an internal interface.

Recommended Action None required.

302004

Error Message %PIX|ASA-6-302004: Pre-allocate H323 UDP backconnection for

foreign_address

outside_address/outside_port to local_address inside_address/inside_port

Explanation

This is a connection-related message. This message is displayed when an H.323 UDP

back-connection is preallocated to the foreign address (outside_address) from the local address

(inside_address). This message only occurs if the security appliance detects the use of an Intel

1-89

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 302003 to 339001

Internet Phone. The foreign port (outside_port) only displays on connections from outside the

security appliance. The local port value (

inside_port) only appears on connections started on an

internal interface.

Recommended Action None required.

302009

Error Message %PIX|ASA-6-302009: Rebuilt TCP connection number for foreign_address

outside_address/outside_port global_address global_address/global_port local_address

inside_address/inside_port

Explanation This is a connection-related message. This message appears after a TCP connection is

rebuilt after a failover. A sync packet is not sent to the other security appliance. The outside_address

IP address is the foreign host, the global_address IP address is a global address on the lower security

level interface, and the inside_address IP address is the local IP address “behind” the security

appliance on the higher security level interface.

Recommended Action None required.

302010

Error Message %PIX|ASA-6-302010: connections in use, connections most used

Explanation

This is a connection-related message. This message appears after a TCP connection

restarts. connections is the number of connections.

Recommended Action None required.

302012

Error Message %PIX|ASA-6-302012: Pre-allocate H225 Call Signalling Connection for

faddr IP_address/port to laddr IP_address

Explanation An H.225 secondary channel has been preallocated.

Recommended Action None required.

1-90

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 302003 to 339001

302013

Error Message %PIX|ASA-6-302013: Built {inbound|outbound} TCP connection_id for

interface:real-address/real-port ( mapped-address/mapped-port) to interface:real-address/real-port

(

mapped-address/mapped-port) [(user)]

Explanation

A TCP connection slot between two hosts was created.

• connection_id is a unique identifier.

• interface, real-address, real-port identify the actual sockets.

• mapped-address, mapped-port identify the mapped sockets.

• user is the AAA name of the user.

If inbound is specified, the original control connection was initiated from the outside. For example,

for FTP, all data transfer channels are inbound if the original control channel is inbound. If outbound

is specified, the original control connection was initiated from the inside.

Recommended Action None required.

302014

Error Message %PIX|ASA-6-302014: Teardown TCP connection id for

interface:real-address/real-port to interface:real-address/real-port duration hh:mm:ss bytes

bytes [reason] [(user)]

Explanation

A TCP connection between two hosts was deleted. The following list describes the

message values:

• connection id is an unique identifier.

• interface, real-address, real-port identify the actual sockets.

• duration is the lifetime of the connection.

• bytes bytes is the data transfer of the connection.

• user is the AAA name of the user.

The reason variable presents the action that causes the connection to terminate. Set the reason

variable to one of the TCP termination reasons listed in Table 1-3.

Table 1-3 TCP Termination Reasons

Reason Description

Conn-timeout Connection ended because it was idle longer than the configured idle timeout.

Deny Terminate Flow was terminated by application inspection.

Failover primary

closed

The standby unit in a failover pair deleted a connection because of a message

received from the active unit.

FIN Timeout Force termination after 10 minutes awaiting the last ACK or after half-closed

timeout.

1-91

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 302003 to 339001

Recommended Action None required.

Flow closed by

inspection

Flow was terminated by inspection feature.

Flow terminated by

IPS

Flow was terminated by IPS.

Flow reset by IPS Flow was reset by IPS.

Flow terminated by

TCP Intercept

Flow was terminated by TCP Intercept.

Flow timed out Flow has timed out.

Flow timed out with

reset

Flow has timed out, but was reset.

Invalid SYN SYN packet not valid.

Idle Timeout Connection timed out because it was idle longer than timeout value.

IPS fail-close Flow was terminated due to IPS card down.

Pinhole Timeout Counter is incremented to report that the appliance opened a secondary flow,

but no packets passed through this flow within the timeout interval, and hence

it was removed. An example of a secondary flow is the FTP data channel that

is created after successful negotiation on the FTP control channel.

SYN Control Back channel initiation from wrong side.

SYN Timeout Force termination after 30 seconds awaiting three-way handshake completion.

TCP bad

retransmission

Connection terminated because of bad TCP retransmission.

TCP FINs Normal close down sequence.

TCP Invalid SYN Invalid TCP SYN packet.

TCP

Reset-APPLIANCE

Reset was from the security appliance.

TCP Reset-I Reset was from the inside.

TCP Reset-O Reset was from the outside.

TCP segment partial

overlap

Detected a partially overlapping segment.

TCP unexpected

window size variation

Connection terminated due to variation in the TCP window size.

Tunnel has been torn

down

Flow terminated because tunnel is down.

Unauth Deny Denied by URL filter.

Unknown Catch-all error.

Xlate Clear Command-line removal.

Table 1-3 TCP Termination Reasons (continued)

Reason Description

1-92

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 302003 to 339001

302015

Error Message %PIX|ASA-6-302015: Built {inbound|outbound} UDP connection number for

interface_name:real_address/real_port (mapped_address/mapped_port) to

interface_name:real_address/real_port (mapped_address/mapped_port) [(user)]

Explanation

A UDP connection slot between two hosts is created. The following list describes the

message values:

• connection number—A unique identifier.

• interface, real_address, real_port—The actual sockets.

• mapped_address and mapped_port—The mapped sockets.

• user—The AAA name of the user.

If inbound is specified, then the original control connection is initiated from the outside. For

example, for UDP, all data transfer channels are inbound if the original control channel is inbound.

If outbound is specified, then the original control connection is initiated from the inside.

Recommended Action None required.

302016

Error Message %PIX|ASA-6-302016: Teardown UDP connection number for

interface:real-address/real-port to interface:real-address/real-port duration hh:mm:ss bytes

bytes [(user)]

Explanation

A UDP connection slot between two hosts was deleted. The following list describes the

message values:

• connection number is an unique identifier.

• interface, real_address, real_port are the actual sockets.

• time is the lifetime of the connection.

• bytes is the data transfer of the connection.

• connection id is an unique identifier.

• interface, real-address, real-port are the actual sockets.

• duration is the lifetime of the connection.

• bytes is the data transfer of the connection.

• user is the AAA name of the user.

Recommended Action None required.

1-93

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 302003 to 339001

302017

Error Message %PIX|ASA-6-302017: Built {inbound|outbound}

GRE connection id from

interface:real_address (translated_address) to

interface:real_address/real_cid

(

translated_address/translated_cid)[(user)

Explanation

A GRE connection slot between two hosts is created. The id is an unique identifier. The

interface, real_address, real_cid tuple identifies the one of the two simplex PPTP GRE streams. The

parenthetical translated_address, translated_cid tuple identifies the translated value with NAT.

If inbound is indicated, then the connection can only be used inbound. If outbound is indicated, then

the connection can only be used for outbound. The following list describes the message values:

• id—Unique number identifying the connection.

• inbound—Control connection is for inbound PPTP GRE flow.

• outbound—Control connection is for outbound PPTP GRE flow.

• interface_name—The interface name.

• real_address—IP address of the actual host.

• real_cid—Untranslated call-ID for the connection.

• translated_address—IP address after translation.

• translated_cid—Translated call.

• user—AAA user name.

Recommended Action This is an informational message.

302018

Error Message %PIX|ASA-6-302018: Teardown GRE connection id from

interface:real_address (translated_address) to

interface:real_address/real_cid

(translated_address/translated_cid)

duration

hh:mm:ss bytes bytes [(user)]

Explanation

A GRE connection slot between two hosts is deleted. The interface, real_address,

real_port tuples identify the actual sockets. Duration accounts the lifetime of the connection. The

following list describes the message values:

• id—Unique number identifying the connection.

• interface—The interface name.

• real_address—IP address of the actual host.

• real_port—Port number of the actual host.

• hh:mm:ss—Time in hour:minute:second format.

• bytes—Number of PPP bytes transferred in the GRE session.

1-94

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 302003 to 339001

• reason—Reason why the connection was terminated.

• user—AAA user name.

Recommended Action This is an informational message.

302019

Error Message %PIX|ASA-3-302019: H.323 library_name ASN Library failed to initialize,

error code number

Explanation The specified ASN library that the security appliance uses for decoding the H.323

messages failed to initialize; the security appliance cannot decode or inspect the arriving H.323

packet. The security appliance allows the H.323 packet to pass through without any modification.

When the next H.323 message arrives, the security appliance attempts to initialize the library again.

Recommended Action If this message is generated consistently for a particular library, contact the

Cisco TAC and provide them with all log messages (preferably with timestamps).

302020

Error Message %PIX|ASA-6-302020: Built {in | out}bound ICMP connection for faddr

{faddr | icmp_seq_num} gaddr {gaddr | cmp_type} laddr laddr

Explanation An ICMP session was established in the fast-path when stateful ICMP is enabled using

the inspect icmp command.

Recommended Action None required.

302021

Error Message %PIX|ASA-6-302021: Teardown ICMP connection for faddr {faddr |

icmp_seq_num} gaddr {gaddr | cmp_type} laddr laddr

Explanation An ICMP session was removed in the fast-path when stateful ICMP is enabled using the

inspect icmp command.

Recommended Action None required.

1-95

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 302003 to 339001

302033

Error Message %PIX|ASA-6-302033:Pre-allocated H323 GUP Connection for faddr

interface:foreign address/foreign-port to laddr interface:local-address/local-port

Explanation This is a connection-related message. This message is displayed when a GUP

connection is started from the foreign_address to the local_address. The foreign port (outside port)

only displays on connections from outside the security device. The local port value (inside port) only

appears on connections started on an internal interface.

• interface—The interface name

• foreign-address—IP address of the foreign host

• foreign-port—Port number of the foreign host

• local-address—IP address of the local host

• local-port—Port number of the local host

Recommended Action None required

302034

Error Message %PIX|ASA-4-302034: Unable to pre-allocate H323 GUP Connection for

faddr interface: foreign address/foreign-port to laddr interface:local-address/local-port

Explanation The module failed to allocate RAM system memory while starting a connection or has

no more address translation slots available.

• interface—The interface name

• foreign-address—IP address of the foreign host

• foreign-port—Port number of the foreign host

• local-address—IP address of the local host

• local-port—Port number of the local host

Recommended Action If this message occurs periodically, it can be ignored. If it repeats frequently,

contact Cisco TAC. You can check the size of the global pool compared to the number of inside

network clients. Alternatively, shorten the timeout interval of translates and connections. This error

message may also be caused by insufficient memory; try reducing the amount of memory usage, or

purchasing additional memory.

1-96

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 302003 to 339001

302302

Error Message %PIX|ASA-3-302302: ACL = deny; no sa created

Explanation

IPSec proxy mismatches. Proxy hosts for the negotiated SA correspond to a deny

access-list command policy.

Recommended Action Check the access-list command statement in the configuration. Contact the

administrator for the peer.

303002

Error Message PIX-6-303002: FTP connection from src_ifc:src_ip/src_port to

dst_ifc:dst_ip/dst_port, user username action file filename

Explanation This event is generated whenever a client uploads or downloads a file from the FTP

server.

• src_ifc—The interface where the client resides.

• src_ip—The IP address of the client.

• src_port—The client port.

• dst_ifc—The interface where the server resides.

• dst_ip—The IP address of the FTP server.

• dst_port—The server port.

• username—The FTP username.

• action—The stored/retrieved actions.

• filename—The file stored or retrieved.

Recommended Action None required.

303003

Error Message %PIX|ASA-5-303003: FTP cmd_string command denied - failed strict

inspection, terminating connection from %s:%A/%d to %s:%A/%d.

Explanation

This message is generated when using strict FTP inspection on FTP traffic. It is

displayed if an FTP request message contains a command that is not recognized by the device.

Recommended Action None required.

1-97

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 302003 to 339001

303004

Error Message %PIX|ASA-5-303004: FTP cmd_string command unsupported - failed strict

inspection, terminating connection from source_interface:source_address/source_port to

dest_interface:dest_address/dest_interface

Explanation This message is generated when using strict FTP inspection on FTP traffic. It is

displayed if an FTP request message contains a command that is not recognized by the device.

Recommended Action None required.

303005

Error Message %PIX|ASA-5-303005: Strict FTP inspection matched match_string in

policy-map policy-name, action_string from src_ifc:sip/sport to

dest_ifc:dip/dport

Explanation

This message is generated when FTP inspection matches any of the following

configured values: filename, file type, request command, server, or user name. Then the action

specified by the action_string in this syslog message occurs.

• match_string—The match clause in the policy-map.

• policy-name—The policy-map that matched.

• action_string—The action to take; for example, “Reset Connection.”

• src_ifc—The source interface name.

• sip—The source IP address.

• sport—The source port.

• dest_ifc—The destination interface name.

• dip—The destination IP address.

• dport—The destination port.

Recommended Action None required.

304001

Error Message %PIX|ASA-5-304001: user@source_address Accessed {JAVA URL|URL}

dest_address: url

Explanation This is an FTP/URL message. This message is displayed when the specified host

attempts to access the specified URL.

Recommended Action None required.

1-98

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 302003 to 339001

304002

Error Message %PIX|ASA-5-304002: Access denied URL chars SRC IP_address DEST IP_address:

chars

Explanation This is an FTP/URL message. This message is displayed if access from the source

address to the specified URL or FTP site is denied.

Recommended Action None required.

304003

Error Message %PIX|ASA-3-304003: URL Server IP_address timed out URL url

Explanation A URL server timed out.

Recommended Action None required.

304004

Error Message %PIX|ASA-6-304004: URL Server IP_address request failed URL url

Explanation This is an FTP/URL message. This message is displayed if a Websense server request

fails.

Recommended Action None required.

304005

Error Message %PIX|ASA-7-304005: URL Server IP_address request pending URL url

Explanation This is an FTP/URL message. This message is displayed when a Websense server

request is pending.

Recommended Action None required.

1-99

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 302003 to 339001

304006

Error Message %PIX|ASA-3-304006: URL Server IP_address not responding

Explanation

This is an FTP/URL message. The Websense server is unavailable for access, and the

security appliance attempts to either try to access the same server if it is the only server installed, or

another server if there is more than one.

Recommended Action None required.

304007

Error Message %PIX|ASA-2-304007: URL Server IP_address not responding, ENTERING ALLOW

mode.

Explanation

This is an FTP/URL message. This message is displayed when you use the allow option

of the filter command, and the Websense servers are not responding. The security appliance allows

all web requests to continue without filtering while the servers are not available.

Recommended Action None required.

304008

Error Message %PIX|ASA-2-304008: LEAVING ALLOW mode, URL Server is up.

Explanation

This is an FTP/URL message. This message is displayed when you use the allow option

of the filter command, and the security appliance receives a response message from a Websense

server that previously was not responding. With this response message, the security appliance exits

the allow mode, which enables the URL filtering feature again.

Recommended Action None required.

304009

Error Message %PIX|ASA-7-304009: Ran out of buffer blocks specified by url-block

command

Explanation

The URL pending buffer block is running out of space.

Recommended Action Change the buffer block size by entering the url-block block block_size

command.

1-100

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 302003 to 339001

305005

Error Message %PIX|ASA-3-305005: No translation group found for protocol src

interface_name: source_address/source_port dst interface_name: dest_address/dest_port

Explanation A packet does not match any of the outbound nat command rules. If NAT is not

configured for the specified source and destination systems, the message will be generated

frequently.

Recommended Action This message indicates a configuration error. If dynamic NAT is desired for the

source host, ensure that the nat command matches the source IP address. If static NAT is desired for

the source host, ensure that the local IP address of the static command matches. If no NAT is desired

for the source host, check the ACL bound to the NAT 0 ACL.

305006

Error Message %PIX|ASA-3-305006: {outbound static|identity|portmap|regular)

translation creation failed for

protocol src interface_name:source_address/source_port

dst interface_name:dest_address/dest_port

Explanation A protocol (UDP, TCP, or ICMP) failed to create a translation through the security

appliance. This message appears as a fix to caveat CSCdr00663 that requested that security

appliance not allow packets that are destined for network or broadcast addresses. The security

appliance provides this checking for addresses that are explicitly identified with static command

statements. With the change, for inbound traffic, the security appliance denies translations for a

destined IP address identified as a network or broadcast address.

The security appliance does not apply PAT to all ICMP message types; it only applies PAT ICMP

echo and echo-reply packets (types 8 and 0). Specifically, only ICMP echo or echo-reply packets

create a PAT xlate. So, when the other ICMP messages types are dropped, syslog message 305006

(on the security appliance) is generated.

The security appliance utilizes the global IP and mask from configured static command statements

to differ regular IP addresses from network or broadcast IP addresses. If the global IP address is a

valid network address with a matching network mask, then the security appliance does not create a

translation for network or broadcast IP addresses with inbound packets.

For example:

static (inside,outside) 10.2.2.128 10.1.1.128 netmask 255.255.255.128

Global address 10.2.2.128 is responded to as a network address and 10.2.2.255 is responded to as

the broadcast address. Without an existing translation, security appliance denies inbound packets

destined for 10.2.2.128 or 10.2.2.255, and logs this syslog message.

When the suspected IP is a host IP, configure a separated static command statement with a host mask

in front of the subnet static (first match rule for static command statements). The following static

causes the security appliance to respond to 10.2.2.128 as a host address:

static (inside,outside) 10.2.2.128 10.2.2.128 netmask 255.255.255.255

static (inside,outside) 10.2.2.128 10.2.2.128 netmask 255.255.255.128

1-101

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 302003 to 339001

The translation may be created by traffic started with the inside host with the questioned IP address.

Because the security appliance views a network or broadcast IP address as a host IP address with

overlapped subnet static configuration, the network address translation for both static command

statements must be the same.

Recommended Action None required.

305007

Error Message %PIX|ASA-6-305007: addrpool_free(): Orphan IP IP_address on interface

interface_number

Explanation The security appliance has attempted to translate an address that it cannot find in any of

its global pools. The security appliance assumes that the address was deleted and drops the request.

Recommended Action None required.

305008

Error Message %PIX|ASA-3-305008: Free unallocated global IP address.

Explanation

The security appliance kernel detected an inconsistency condition when trying to free

an unallocated global IP address back to the address pool. This abnormal condition may occur if the

security appliance is running a Stateful Failover setup and some of the internal states are

momentarily out of synchronization between the active unit and the standby unit. This condition is

not catastrophic, and the sync recovers automatically.

Recommended Action If the problem persists, contact the Cisco TAC.

305009

Error Message %PIX|ASA-6-305009: Built {dynamic|static} translation from

interface_name [(acl-name)]:real_address to interface_name:mapped_address

Explanation An address translation slot was created. The slot translates the source address from the

local side to the global side. In reverse, the slot translates the destination address from the global

side to the local side.

Recommended Action None required.

1-102

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 302003 to 339001

305010

Error Message %PIX|ASA-6-305010: Teardown {dynamic|static} translation from

interface_name:real_address to interface_name:mapped_address duration time

Explanation The address translation slot was deleted.

Recommended Action None required.

305011

Error Message %PIX|ASA-6-305011: Built {dynamic|static} {TCP|UDP|ICMP} translation

from

interface_name:real_address/real_port to interface_name:mapped_address/mapped_port

Explanation A TCP, UDP, or ICMP address translation slot was created. The slot translates the

source socket from the local side to the global side. In reverse, the slot translates the destination

socket from the global side to the local side.

Recommended Action None required.

305012

Error Message %PIX|ASA-6-305012: Teardown {dynamic|static} {TCP|UDP|ICMP}

translation from

interface_name [(acl-name)]:real_address/{real_port|real_ICMP_ID}to

interface_name:mapped_address/{mapped_port|mapped_ICMP_ID} duration time

Explanation The address translation slot was deleted.

Recommended Action None required.

305013

Error Message %PIX|ASA-5-305013: Asymmetric NAT rules matched for forward and

reverse flows; Connection protocol src interface_name:source_address/source_port

dest interface_name:dest_address/dest_port denied due to NAT reverse path failure.

Explanation

An attempt to connect to a mapped host using its actual address was rejected.

Recommended Action When not on the same interface as the host using NAT, use the mapped address

instead of the actual address to connect to the host. In addition, enable the applicable inspect

command if the application embeds the IP address.

1-103

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 302003 to 339001

308001

Error Message %PIX|ASA-6-308001: console enable password incorrect for number tries

(from IP_address)

Explanation

This is a security appliance management message. This message is displayed after the

specified number of times a user incorrectly types the password to enter privileged mode. The

maximum is three attempts.

Recommended Action Verify the password and try again.

308002

Error Message %PIX|ASA-4-308002: static global_address inside_address netmask netmask

overlapped with

global_address inside_address

Explanation The IP addresses in one or more static command statements overlap. global_address is

the global address, which is the address on the lower security interface, and inside_address is the

local address, which is the address on the higher security-level interface.

Recommended Action Use the show static command to view the static command statements in your

configuration and fix the commands that overlap. The most common overlap occurs if you specify

a network address such as 10.1.1.0, and in another static command you specify a host within that

range such as 10.1.1.5.

311001

Error Message %PIX|ASA-6-311001: LU loading standby start

Explanation

Stateful Failover update information was sent to the standby security appliance when

the standby security appliance is first to be online.

Recommended Action None required.

311002

Error Message %PIX|ASA-6-311002: LU loading standby end

Explanation

Stateful Failover update information stopped sending to the standby security appliance.

Recommended Action None required.

1-104

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 302003 to 339001

311003

Error Message %PIX|ASA-6-311003: LU recv thread up

Explanation

An update acknowledgment was received from the standby security appliance.

Recommended Action None required.

311004

Error Message %PIX|ASA-6-311004: LU xmit thread up

Explanation

This message appears when a Stateful Failover update is transmitted to the standby

security appliance.

Recommended Action None required.

312001

Error Message %PIX|ASA-6-312001: RIP hdr failed from IP_address: cmd=string,

version=number domain=string on interface interface_name

Explanation The security appliance received a RIP message with an operation code other than reply,

the message has a version number different from what is expected on this interface, and the routing

domain entry was nonzero.

Recommended Action This message is informational, but it may also indicate that another RIP device

is not configured correctly to communicate with the security appliance.

313001

Error Message %PIX|ASA-3-313001: Denied ICMP type=number, code=code from IP_address on

interface

interface_name

Explanation When using the icmp command with an access list, if the first matched entry is a permit

entry, the ICMP packet continues processing. If the first matched entry is a deny entry or an entry

is not matched, the security appliance discards the ICMP packet and generates this syslog message.

The icmp command enables or disables pinging to an interface. With pinging disabled, the security

appliance cannot be detected on the network. This feature is also referred to as configurable proxy

pinging.

Recommended Action Contact the administrator of the peer device.

1-105

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 302003 to 339001

313004

Error Message %PIX|ASA-4-313004:Denied ICMP type=icmp_type, from source_address

oninterface interface_name to dest_address:no matching session

Explanation

ICMP packets were dropped by the security appliance because of security checks added

by the stateful ICMP feature that are usually either ICMP echo replies without a valid echo request

already passed across the security appliance or ICMP error messages not related to any TCP, UDP,

or ICMP session already established in the security appliance.

Recommended Action None required.

313005

Error Message %PIX|ASA-4-313005: No matching connection for ICMP error message:

icmp_msg_info on interface_name interface. Original IP payload:

embedded_frame_info icmp_msg_info = icmp src src_interface_name:src_address dst

dest_interface_name:dest_address (type icmp_type, code icmp_code)

embedded_frame_info = prot src source_address/source_port dst

dest_address/dest_port

Explanation

ICMP error packets were dropped by the security appliance because the ICMP error

messages are not related to any session already established in the security appliance.

Recommended Action If the cause is an attack, you can deny the host by using ACLs.

313008

Error Message %PIX|ASA-3-313008: Denied ICMPv6 type=number, code=code from

IP_address on interface interface_name

Explanation

When using the icmp command with an access list, if the first matched entry is a permit

entry, the ICMPv6 packet continues processing. If the first matched entry is a deny entry, or an entry

is not matched, the security appliance discards the ICMPv6 packet and generates this syslog

message.

The icmp command enables or disables pinging to an interface. When pinging is disabled, the

security appliance is undetectable on the network. This feature is also referred to as “configurable

proxy pinging.”

Recommended Action Contact the administrator of the peer device.

1-106

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 302003 to 339001

314001

Error Message %PIX|ASA-6-314001: Pre-allocated RTSP UDP backconnection for

src_intf:src_IP to dst_intf:dst_IP/dst_port.

Explanation

Open UDP media channel for RTSP client receiving data from server

• src_intf—Source interface name

• src_IP—Source interface IP address

• dst_intf—Destination interface name

• dst_IP—Destination IP address

• dst_port—Destination port

Recommended Action None required.

314002

Error Message %PIX|ASA-6-314002: RTSP failed to allocate UDP media connection from

src_intf:src_IP to dst_intf:dst_IP/dst_port: reason_string.

Explanation

The security appliance cannot open a new pinhole for the media channel

• src_intf—Source interface name.

• src_IP—Source interface IP address.

• dst_intf—Destination interface name.

• dst_IP—Destination IP address.

• dst_port—Destination port.

• reason_string—Pinhole already exists | Unknown.

Recommended Action If the reason is “unknown,” check the free memory available (show memory),

or number of connections used (show conn), because the security appliance is low on memory.

314003

Error Message %PIX|ASA-6-314003: Dropped RTSP traffic from src_intf:src_ip due to: reason.

Explanation The RTSP message violated the user-configured RTSP security policy, either because it

contains a port from the reserve port range, or it contains a URL with a length greater than the

maximum limit allowed.

• src_intf—Source interface name

• src_IP—Source interface IP address

• reason—One of the following two reasons pertain:

–

Endpoint negotiating media ports in the reserved port range from 0 to 1024

1-107

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 302003 to 339001

–

URL length of <url length> bytes exceeds the maximum <url length limit> bytes

Recommended Action Investigate why the RTSP client sends messages that violate the security

policy. If the requested URL is legitimate, you can relax the policy by specifying a longer URL

length limit in the RTSP policy-map.

314004

Error Message %PIX|ASA-6-314004: RTSP client src_intf:src_IP accessed RTSP URL

RTSP URL

Explanation

RTSP client attempt to access an RTSP server.

• src_intf—Source interface name

• src_IP—Source interface IP address

• RTSP URL—RTSP server URL

Recommended Action None required.

314005

Error Message %PIX|ASA-6-314005: RTSP client src_intf:src_IP denied access to URL

RTSP_URL.

Explanation

RTSP client attempt to access prohibited site, as configured on the security appliance.

• src_intf—Source interface name

• src_IP—Source interface IP address

• RTSP_URL—RTSP server URL

Recommended Action None required.

314006

Error Message %PIX|ASA-6-314006: RTSP client src_intf:src_IP exceeds configured rate

limit of rate for request_method messages.

Explanation

A specific RTSP request message exceeded the configured rate limit of RTSP policy.

• src_intf—Source interface name

• src_IP—Source interface IP address

• rate—Configured rate limit

• request_method—Type of request message

Recommended Action Investigate why the specific RTSP request message from the client exceeded

the rate limit.

1-108

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 302003 to 339001

315004

Error Message %PIX|ASA-3-315004: Fail to establish SSH session because RSA host key

retrieval failed.

Explanation

The security appliance could not find the security appliance RSA host key, which is

required for establishing an SSH session. The security appliance host key may be absent because it

was not generated or because the license for this security appliance does not allow DES or 3DES.

Recommended Action From the security appliance console, enter the show crypto key mypubkey rsa

command to verify that the RSA host key is present. If the host key is not present, enter the show

version command to verify that DES or 3DES is allowed. If an RSA host key is present, restart the

SSH session. To generate the RSA host key, enter the crypto key mypubkey rsa command.

1-109

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 302003 to 339001

315011

Error Message %PIX|ASA-6-315011: SSH session from IP_address on interface

interface_name for user user disconnected by SSH server, reason: reason

Explanation This message appears after an SSH session completes. If a user enters quit or exit, the

terminated normally message displays. If the session disconnected for another reason, the text

describes the reason. Table 1-4 lists the possible reasons why a session disconnected.

Table 1-4 SSH Disconnect Reasons

Text String Explanation Action

Bad checkbytes A mismatch was detected in the check

bytes during an SSH key exchange.

Restart the SSH session.

CRC check

failed

The CRC value computed for a

particular packet does not match the

CRC value embedded in the packet; the

packet is bad.

None required. If this message persists,

call Cisco TAC.

Decryption

failure

Decryption of an SSH session key

failed during an SSH key exchange.

Check the RSA host key and try again.

Format error A non-protocol version message was

received during an SSH version

exchange.

Check the SSH client, to ensure it is a

supported version.

Internal error This message indicates either an error

internal to SSH on the security

appliance or an RSA key may not have

been entered on the security appliance

or cannot be retrieved.

From the security appliance console, enter

the show crypto key mypubkey rsa

command to verify that the RSA host key

is present. If the host key is not present,

enter the show version command to verify

that DES or 3DES is allowed. If an RSA

host key is present, restart the SSH

session. To generate the RSA host key,

enter the crypto key mypubkey rsa

command.

Invalid cipher

type

The SSH client requested an

unsupported cipher.

Enter the show version command to

determine what features your license

supports, then reconfigure the SSH client

to use the supported cipher.

Invalid message

length

The length of SSH message arriving at

the security appliance exceeds 262,144

bytes or is shorter than 4096 bytes. The

data may be corrupted.

None required.

Invalid message

type

The security appliance received a

non-SSH message, or an unsupported

or unwanted SSH message.

Check whether the peer is an SSH client. If

it is a client supporting SSHv1, and this

message persists, from the security

appliance serial console enter the debug

ssh command and capture the debug

messages. contact the Cisco TAC.

1-110

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 302003 to 339001

Recommended Action None required.

316001

Error Message %PIX|ASA-3-316001: Denied new tunnel to IP_address. VPN peer limit

(

platform_vpn_peer_limit) exceeded

Explanation

If more VPN tunnels (ISAKMP/IPSec) are concurrently attempting to be established

than supported by the platform VPN peer limit, then the excess tunnels are aborted.

Recommended Action None required.

316002

Error Message %ASA-3-316002: VPN Handle error: protocol=protocol, src

in_if_num:src_addr, dst out_if_num:dst_addr

Explanation

This message is generated when the security appliance is unable to create a VPN handle,

because the VPN handle already exists.

• protocol—The protocol of the VPN flow

Out of memory This message appears when the security

appliance cannot allocate memory for

use by the SSH server, probably when

the security appliance is busy with high

traffic.

Restart the SSH session later.

Rejected by

server

User authentication failed. Ask the user to verify their username and

password.

Reset by client An SSH client sent the

SSH_MSG_DISCONNECT message to

the security appliance.

None required.

status code: hex

(hex)

Users closed the SSH client window

(running on Windows) instead of

entering quit or exit at the SSH

console.

None required. Encourage users to exit the

client gracefully instead of just exiting.

Terminated by

operator

The SSH session was terminated by

entering the ssh disconnect command

at the security appliance console.

None required.

Time-out

activated

The SSH session timed out because the

duration specified by the ssh timeout

command was exceeded.

Restart the SSH connection. You can use

the ssh timeout command to increase the

default value of 5 minutes up to 60 minutes

if required.

Table 1-4 SSH Disconnect Reasons (continued)

Text String Explanation Action

1-111

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 302003 to 339001

• in_if_num—The ingress interface number of the VPN flow

• src_addr—The source IP address of the VPN flow

• out_if_num—The egress interface number of the VPN flow

• dst_addr—The destination IP address of the VPN flow

Recommended Action This message may occur during normal operation; however, if the message

occurs repeatedly and a major malfunction of VPN-based applications occurs, a software defect may

be the cause. Enter the following commands to collect more information and contact the Cisco TAC

to investigate the issue further.

capture name type asp-drop vpn-handle-error

show asp table classify crypto detail

show asp table vpn-context

317001

Error Message %PIX|ASA-3-317001: No memory available for limit_slow

Explanation

The requested operation failed because of a low-memory condition.

Recommended Action Reduce other system activity to ease memory demands. If conditions warrant,

upgrade to a larger memory configuration.

317002

Error Message %PIX|ASA-3-317002: Bad path index of number for IP_address, number max

Explanation

A software error occurred.

Recommended Action If the problem persists, contact the Cisco TAC.

317003

Error Message %PIX|ASA-3-317003: IP routing table creation failure - reason

Explanation An internal software error occurred, which prevented the creation of new IP routing

table.

Recommended Action Copy the message exactly as it appears, and report it to Cisco TAC.

1-112

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 302003 to 339001

317004

Error Message %PIX|ASA-3-317004: IP routing table limit warning

Explanation

The number of routes in the named IP routing table has reached the configured warning

limit.

Recommended Action Reduce the number of routes in the table, or reconfigure the limit.

317005

Error Message %PIX|ASA-3-317005: IP routing table limit exceeded - reason, IP_address

netmask

Explanation Additional routes will be added to the table.

Recommended Action Reduce the number of routes in the table, or reconfigure the limit.

317006

Error Message %PIX|ASA-3-317006: Pdb index error pdb, pdb_index, pdb_type

Explanation The index into the pdb is out of range.

• pdb—Protocol Descriptor Block, the descriptor of the Pdb index error

• pdb_index—The Pdb index identifier

• pdb_type—The type of the Pdb index error

Recommended Action If the problem persists, copy the error message exactly as it appears on the

console or in the syslog, contact the Cisco TAC, and provide the representative with the gathered

information.

318001

Error Message %PIX|ASA-3-318001: Internal error: reason

Explanation An internal software error occurred. This message occurs at 5-second intervals.

Recommended Action If the problem persists, contact the Cisco TAC.

1-113

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 302003 to 339001

318002

Error Message %PIX|ASA-3-318002: Flagged as being an ABR without a backbone area

Explanation

The router was flagged as an area border router (ABR) without a backbone area

configured in the router. This message occurs at 5-second intervals.

Recommended Action Restart the OSPF process.

318003

Error Message %PIX|ASA-3-318003: Reached unknown state in neighbor state machine

Explanation

An internal software error occurred. This message occurs at 5 second intervals.

Recommended Action None required.

318004

Error Message %PIX|ASA-3-318004: area string lsid IP_address mask netmask adv IP_address

type number

Explanation OSPF had a problem locating the link state advertisement (LSA), which might lead to a

memory leak.

Recommended Action If the problem persists, contact the Cisco TAC.

318005

Error Message %PIX|ASA-3-318005: lsid ip_address adv IP_address type number gateway

gateway_address metric number network IP_address mask netmask protocol hex attr hex

net-metric

number

Explanation OSPF found an inconsistency between its database and the IP routing table.

Recommended Action If the problem persists, contact the Cisco TAC.

318006

Error Message %PIX|ASA-3-318006: if interface_name if_state number

Explanation An internal error occurred.

Recommended Action If the problem persists, contact the Cisco TAC.

1-114

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 302003 to 339001

318007

Error Message %PIX|ASA-3-318007: OSPF is enabled on interface_name during idb

initialization

Explanation

An internal error occurred.

Recommended Action If the problem persists, contact the Cisco TAC.

318008

Error Message %PIX|ASA-3-318008: OSPF process number is changing router-id.

Reconfigure virtual link neighbors with our new router-id

Explanation

The OSPF process is being reset, and it is going to select a new router ID. This action

will bring down all virtual links.

Recommended Action Change virtual link configuration on all of the virtual link neighbors to reflect

the new router ID.

318009

Error Message %PIX|ASA-3-318009: OSPF: Attempted reference of stale data encountered

function, line: line_num

Explanation

This message is displayed when OSPF is running and tries to reference some related

data structures that have been removed elsewhere. Clearing interface and router configurations may

resolve the problem. However, if this message appears, some sequence of steps caused premature

deletion of data structures and this needs to be investigated.

• function—The function that received the unexpected event

• line_num —Line number in the code

Recommended Action If the problem persists, contact the Cisco TAC.

319001

Error Message %PIX|ASA-3-319001: Acknowledge for arp update for IP address

dest_address not received (

number).

Explanation

The ARP process in the security appliance lost internal synchronization because the

system was overloaded.

Recommended Action No immediate action is required. The failure is only temporary. Check the

average load of the system and make sure it is not used beyond its capabilities.

1-115

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 302003 to 339001

319002

Error Message %PIX|ASA-3-319002: Acknowledge for route update for IP address

dest_address not received (number).

Explanation

The routing module in the security appliance lost internal synchronization because the

system was overloaded.

Recommended Action No immediate action required. The failure is only temporary. Check the

average load of the system and make sure it is not used beyond its capabilities.

319003

Error Message %PIX|ASA-3-319003: Arp update for IP address address to NPn failed.

Explanation

When an ARP entry has to be updated, a message is sent to the network processor (NP)

in order to update the internal ARP table. If the module is experiencing high utilization of memory

or if the internal table is full, the message to the NP may be rejected and this message generated.

Recommended Action Verify if the ARP table is full. If it is not full, check the load of the module with

respect to the CPU utilization and connections per second. If CPU utilization is high and/or there is

a large number of connections per second, normal operations will resume when the load returns to

normal.

319004

Error Message %PIX|ASA-3-319004: Route update for IP address dest_address failed

(number).

Explanation

The routing module in the security appliance lost internal synchronization because the

system was overloaded.

Recommended Action No immediate action required. The failure is only temporary. Check the

average load of the system and make sure it is not used beyond its capabilities.

320001

Error Message %PIX|ASA-3-320001: The subject name of the peer cert is not allowed

for connection

Explanation

When the security appliance is an easy VPN remote device or server, the peer certificate

contains a subject name that does not match the ca verifycertdn command.

Recommended Action This message might indicate a “man in the middle” attack, where a device

spoofs the peer IP address and attempts to intercept a VPN connection from the security appliance.

1-116

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 302003 to 339001

321001

Error Message %PIX|ASA-5-321001: Resource var1 limit of var2 reached.

Explanation

A configured resource usage or rate limit for the indicated resource was reached.

Recommended Action None required.

321002

Error Message %PIX|ASA-5-321002: Resource var1 rate limit of var2 reached.

Explanation

A configured resource usage or rate limit for the indicated resource was reached.

Recommended Action None required.

321003

Error Message %PIX|ASA-6-321003: Resource var1 log level of var2 reached.

Explanation

A configured resource usage or rate log level for the indicated resource was reached.

Recommended Action None required.

321004

Error Message %PIX|ASA-6-321004: Resource var1 rate log level of var2 reached

Explanation

A configured resource usage or rate log level for the indicated resource was reached.

Recommended Action None required.

1-117

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 302003 to 339001

322001

Error Message %PIX|ASA-3-322001: Deny MAC address MAC_address, possible spoof

attempt on interface interface

Explanation The security appliance received a packet from the offending MAC address on the

specified interface but the source MAC address in the packet is statically bound to another interface

in your configuration. This could be caused by either be a MAC-spoofing attack or a

misconfiguration.

Recommended Action Check the configuration and take appropriate action by either finding the

offending host or correcting the configuration.

322002

Error Message %PIX|ASA-3-322002: ARP inspection check failed for arp

{request|response} received from host

MAC_address on interface interface. This host

is advertising MAC Address MAC_address_1 for IP Address IP_address, which is

{statically|dynamically} bound to MAC Address MAC_address_2.

Explanation

If the ARP inspection module is enabled, it checks whether a new ARP entry advertised

in the packet conforms to the statically configured or dynamically learned IP-MAC address binding

before forwarding ARP packets across the security appliance. If this check fails, the ARP inspection

module drops the ARP packet and generates this message. This situation may be caused by either

ARP spoofing attacks in the network or an invalid configuration (IP-MAC binding).

Recommended Action If the cause is an attack, you can deny the host using the ACLs. If the cause is

an invalid configuration, correct the binding.

322003

Error Message %PIX|ASA-3-322003:ARP inspection check failed for arp

{request|response} received from host MAC_address on interface interface. This host

is advertising MAC Address

MAC_address_1 for IP Address IP_address, which is not

bound to any MAC Address.

Explanation

If the ARP inspection module is enabled, it checks whether a new ARP entry advertised

in the packet conforms to the statically configured IP-MAC address binding before forwarding ARP

packets across the security appliance. If this check fails, the ARP inspection module drops the ARP

packet and generates this message. This situation may be caused by either ARP spoofing attacks in

the network or an invalid configuration (IP-MAC binding).

Recommended Action If the cause is an attack, you can deny the host using the ACLs. If the cause is

an invalid configuration, correct the binding.

1-118

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 302003 to 339001

322004

Error Message %PIX|ASA-6-322004: No management IP address configured for transparent

firewall. Dropping protocol protocol packet from interface_in:source_address/source_port

interface_out:dest_address/dest_port

Explanation The security appliance dropped a packet due to no management IP address configured

in the transparent mode.

• protocol—Protocol string or value

• interface_in—Input interface name

• source_address—Source IP address of the packet

• source_port—Source port of the packet

• interface_out—Output interface name

• dest_address—Destination IP address of the packet

• dest_port—Destination port of the packet

Recommended Action Configure the device with management IP address and mask values.

323001

Error Message %ASA-3-323001: Module in slot slotnum experienced a control channel

communications failure.

Explanation

System is unable to communicate via control channel with module installed in slot slot.

• slotnum—The slot in which the failure occurred. Slot = 0 indicates the system main board and

slot 1 indicates the module installed in the expansion slot. For this error, slot should always be 1.

Recommended Action If the problem persists, contact the Cisco TAC.

323002

Error Message %ASA-3-323002: Module in slot slotnum is not able to shut down, shut

down request not answered.

Explanation

Module installed in slot slot didn't respond to a shut down request.

• slotnum—The slot in which the failure occurred. Slot = 0 indicates the system main board and

slot 1 indicates the module installed in the expansion slot. For this error, slot should always be 1.

Recommended Action If the problem persists, contact the Cisco TAC.

1-119

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 302003 to 339001

323003

Error Message %ASA-3-323003: Module in slot slotnum is not able to reload, reload

request not answered.

Explanation

Module installed in slot slot didn't respond to a reload request.

• slotnum—The slot in which the failure occurred. Slot = 0 indicates the system main board and

slot 1 indicates the module installed in the expansion slot. For this error, slot should always be 1.

Recommended Action If the problem persists, contact the Cisco TAC.

323004

Error Message %ASA-3-323004: Module in slot slotnum failed to write software vnewver

(currently vver), reason. Hw-module reset is required before further use.

Explanation

The module in the specified slot number failed to accept a software version, and will be

transitioned to an UNRESPONSIVE state. The module is not usable until the software is updated.

• slotnum—The slot number containing the module

• newver—The new version number of software that was not successfully written to the module

(for example, 1.0(1)0)

• ver—The current version number of the software on the module (for example, 1.0(1)0)

• reason—The reason the new version could not be written to the module. The possible values for

reason include the following:

–

write failure

–

failed to create a thread to write the image

Recommended Action The module must be reset by using the hw-module module slotnum reset

before further upgrade attempts will be made. If the module software can not be updated it will not

be usable. Ensure the module is completely seated in the chassis. If the problem persists, contact the

Cisco TAC.

1-120

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 302003 to 339001

323005

Error Message %ASA-3-323005: Module in slot slotnum can not be powered on completely

Explanation

This message indicates that the module can not be powered up completely. The module

will remain in the UNRESPONSIVE state until this condition is corrected. A likely cause of this is

a module that is not fully seated in the slot.

• slotnum—The slot number containing the module

Recommended Action Verify that the module is fully seated in the slot and check if any status LEDs

on the module are on. It may take a minute after fully reseating the module for the system to

recognize that it is powered up. If this message appears after verifying that the module is seated and

after resetting the module using the hw-module module slotnum reset command, contact the

Cisco TAC.

323006

Error Message %ASA-1-323006: Type Module in slot slot experienced a data channel

communication failure, data channel is DOWN.

Explanation

This message indicates that a data channel communication failure occurred and the

system was unable to forward traffic to the SSM. This failure triggers a failover when the failure

occurs on the active appliance in an HA configuration. The failure also results in the configured fail

open or fail closed policy being enforced on traffic that would normally be sent to the SSM. This

message is generated whenever a communication problem over the security appliance dataplane

occurs between the system module and the SSM, which can be caused when the SSM stops, resets,

or is removed.

• Type—The type of SSM (for example, ASA-SSM-10)

• slot—The slot in which the failure occurred (for example, slot 1)

Recommended Action If this message is not the result of the SSM reloading or resetting and the

corresponding message 1-505010 is not seen after the SSM returns to an UP state, the module may

need to be reset using the hw-module module 1 reset command.

323007

Error Message %ASA-3-323007: Module in slot slot experienced a firmware failure and

the recovery is in progress.

Explanation

If an security appliance with a 4GE-SSM card installed experiences a short power surge

and reboots, the 4GE-SSM may come up in an unresponsive state. The security appliance detects

this condition and automatically recovers.

• slot—The slot in which the failure occurred (for example, slot 1)

Recommended Action None required.

1-121

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 302003 to 339001

324000

Error Message %PIX|ASA-3-324000: Drop GTPv version message msg_type from

source_interface:source_address/source_port to dest_interface:dest_address/dest_port Reason:

reason

Explanation The packet being processed did not meet the filtering requirements as described in the

reason variable and is being dropped.

Recommended Action None required.

324001

Error Message %PIX|ASA-3-324001: GTPv0 packet parsing error from

source_interface:source_address/source_port to dest_interface:dest_address/dest_port, TID:

tid_value, Reason: reason

Explanation There was an error processing the packet. The following are possible reasons:

• Mandatory IE is missing

• Mandatory IE incorrect

• IE out of sequence

• Invalid message format.

• Optional IE incorrect

• Invalid TEID

• Unknown IE

• Bad length field

• Unknown GTP message.

• Message too short

• Unexpected message seen

• Null TID

• Version not supported

Recommended Action If this message is seen periodically, it can be ignored. If it is seen frequently,

then the endpoint maybe sending out bad packets as part of an attack.

1-122

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 302003 to 339001

324002

Error Message %PIX|ASA-3-324002: No PDP[MCB] exists to process GTPv0 msg_type from

source_interface:source_address/source_port to dest_interface:dest_address/dest_port, TID:

tid_value

Explanation If this message was preceded by message 321100: Memory allocation Error, the

message indicates that there were not enough resources to create the PDP Context. If not, it was not

preceded by message 321100, for version 0 it indicates that the corresponding PDP context could

not be found. For version 1, if this message was preceded by message 324001, then a

packet-processing error occurred, and the operation stopped.

Recommended Action If the problem persists, contact the Cisco TAC.

324003

Error Message %PIX|ASA-3-324003: No matching request to process GTPv version msg_type

from source_interface:source_address/source_port to

source_interface:dest_address/dest_port

Explanation

The response received does not have a matching request in the request queue and should

not be processed further.

Recommended Action If this message is seen periodically, it can be ignored. But if it is seen

frequently, then the endpoint maybe sending out bad packets as part of an attack.

324004

Error Message %PIX|ASA-3-324004: GTP packet with version%d from

source_interface:source_address/source_port to dest_interface:dest_address/dest_port is not

supported

Explanation

The packet being processed has a version other than the currently supported version,

which is 0 or 1. If the version number printed out is an incorrect number and is seen frequently, then

the endpoint may be sending out bad packets as part of an attack.

Recommended Action None required.

1-123

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 302003 to 339001

324005

Error Message %PIX|ASA-3-324005: Unable to create tunnel from

source_interface:source_address/source_port to dest_interface:dest_address/dest_port

Explanation An error occurred while trying to create the tunnel for the TPDUs.

Recommended Action If this message occurs periodically, it can be ignored. If it repeats frequently,

contact the Cisco TAC.

324006

Error Message %PIX|ASA-3-324006:GSN IP_address tunnel limit tunnel_limit exceeded, PDP

Context TID tid failed

Explanation The GSN sending the request has exceeded the maximum allowed tunnels created, so

no tunnel will be created.

Recommended Action Check to see whether the tunnel limit should be increased or if there is a

possible attack on the network.

324007

Error Message %PIX|ASA-3-324007: Unable to create GTP connection for response from

source_address/0 to dest_address/dest_port

Explanation An error occurred while trying to create the tunnel for the TPDUs for a different SGSN

or GGSN.

Recommended Action Check debugs and messages to see why the connection was not created

properly. If the problem persists, contact the Cisco TAC.

324300

Error Message %PIX|ASA-3-324300: Radius Accounting Request from from_addr has an

incorrect request authenticator

Explanation

When a shared secret is configured for a host, the request-authenticator is verified with

that secret. If it fails, it is logged and packet processing stops.

• from_addr—The IP address of the host sending the RADIUS accounting request.

Recommended Action Check to see that the correct shared secret was configured. If it is,

double-check the source of the packet to make sure it is not spoofed.

1-124

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 302003 to 339001

324301

Error Message %PIX|ASA-3-324301: Radius Accounting Request has a bad header length

hdr_len, packet length pkt_len

Explanation

The accounting request message has a header length that is not the same as the actual

packet length, so packet processing stops.

• hdr_len— The length indicated in the request header.

• pkt_len—The actual packet length.

Recommended Action Make sure the packet is not spoofed. If the packet is legitimate, then capture

the packet and make sure the header length is incorrect as indicated by the syslog message. If the

header length is correct, of the problem persists, contact the Cisco TAC.

325001

Error Message %PIX|ASA-3-325001: Router ipv6_address on interface has conflicting ND

(Neighbor Discovery) settings

Explanation

Another router on the link sent router advertisements with conflicting parameters.

ipv6_address is the IPv6 address of the other router. interface is the interface name of the link with

the other router.

Recommended Action Verify that all IPv6 routers on the link have the same parameters in the router

advertisement for hop_limit, managed_config_flag, other_config_flag, reachable_time and

ns_interval, and that preferred and valid lifetimes for the same prefix, advertised by several routers

are the same. To list the parameters per interface enter the command show ipv6 interface.

325002

Error Message %PIX|ASA-4-325002: Duplicate address ipv6_address/MAC_address on interface

Explanation Another system is using your IPv6 address. ipv6_address is the IPv6 address of the

other router. MAC_address is the MAC address of the other system if known, otherwise “unknown.”

interface is the interface name of the link with the other system.

Recommended Action Change the IPv6 address of one of the two systems.

1-125

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 302003 to 339001

325003

Error Message %PIX-3-325003: EUI-64 source address check failed. Dropped packet from

interface_in:source_address/source_port to dest_address/dest_port with source MAC

address MAC_address.

Explanation

The ipv6 enforce-eui64 command is configured for the input interface of this packet,

but the source address of the packet is not a correct EUI-64 address derived from the source MAC

address.

Recommended Action None required.

326001

Error Message %PIX|ASA-3-326001: Unexpected error in the timer library: error_message

Explanation A managed timer event was received without a context or a proper type or no handler

exists. This message will also be displayed if the number of events queued exceed a system limit

and will be attempted to be processed at a later time.

Recommended Action If the problem persists, contact the Cisco TAC.

326002

Error Message %PIX|ASA-3-326002: Error in error_message: error_message

Explanation The IGMP process failed to shut down upon request. Events that are performed in

preparation for this shut down may be out of synchronization.

Recommended Action If the problem persists, contact the Cisco TAC.

326004

Error Message %PIX|ASA-3-326004: An internal error occurred while processing a

packet queue

Explanation

The IGMP packet queue received a signal without a packet.

Recommended Action If the problem persists, contact the Cisco TAC.

1-126

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 302003 to 339001

326005

Error Message %PIX|ASA-3-326005: Mrib notification failed for (IP_address, IP_address)

Explanation

A packet triggering a data-driven event was received, and the attempt to notify the

MRIB failed.

Recommended Action If the problem persists, contact the Cisco TAC.

326006

Error Message %PIX|ASA-3-326006: Entry-creation failed for (IP_address, IP_address)

Explanation

The MFIB received an entry update from the MRIB, but failed to create the entry related

to the addresses displayed, which can cause insufficient memory.

Recommended Action If the problem persists, contact the Cisco TAC.

326007

Error Message %PIX|ASA-3-326007: Entry-update failed for (IP_address, IP_address)

Explanation

The MFIB received an interface update from the MRIB, but failed to create the interface

related to the addresses displayed. The likely result is insufficient memory.

Recommended Action If the problem persists, contact the Cisco TAC.

326008

Error Message %PIX|ASA-3-326008: MRIB registration failed

Explanation

The MFIB failed to register with the MRIB.

Recommended Action If the problem persists, contact the Cisco TAC.

326009

Error Message %PIX|ASA-3-326009: MRIB connection-open failed

Explanation

The MFIB failed to open a connection to the MRIB.

Recommended Action If the problem persists, contact the Cisco TAC.

1-127

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 302003 to 339001

326010

Error Message %PIX|ASA-3-326010: MRIB unbind failed

Explanation

The MFIB failed to unbind from the MRIB.

Recommended Action If the problem persists, contact the Cisco TAC.

326011

Error Message %PIX|ASA-3-326011: MRIB table deletion failed

Explanation

The MFIB failed to retrieve the table that was supposed to be deleted.

Recommended Action If the problem persists, contact the Cisco TAC.

326012

Error Message %PIX|ASA-3-326012: Initialization of string functionality failed

Explanation

The initialization of a functionality failed. This component might still operate without

the functionality.

Recommended Action If the problem persists, contact the Cisco TAC.

326013

Error Message %PIX|ASA-3-326013: Internal error: string in string line %d (%s)

Explanation A fundamental error occurred in the MRIB.

Recommended Action If the problem persists, contact the Cisco TAC.

326014

Error Message %PIX|ASA-3-326014: Initialization failed: error_message error_message

Explanation The MRIB failed to initialize.

Recommended Action If the problem persists, contact the Cisco TAC.

1-128

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 302003 to 339001

326015

Error Message %PIX|ASA-3-326015: Communication error: error_message error_message

Explanation The MRIB received a malformed update.

Recommended Action If the problem persists, contact the Cisco TAC.

326016

Error Message %PIX|ASA-3-326016: Failed to set un-numbered interface for

interface_name (string)

Explanation

The PIM tunnel is not usable without a source address. This situation occurs because a

numbered interface could not be found, or because of some internal error.

Recommended Action If the problem persists, contact the Cisco TAC.

326017

Error Message %PIX|ASA-3-326017: Interface Manager error - string in string: string

Explanation An error occurred while creating a PIM tunnel interface.

Recommended Action If the problem persists, contact the Cisco TAC.

326019

Error Message %PIX|ASA-3-326019: string in string: string

Explanation An error occurred while creating a PIM RP tunnel interface.

Recommended Action If the problem persists, contact the Cisco TAC.

326020

Error Message %PIX|ASA-3-326020: List error in string: string

Explanation An error occurred while processing a PIM interface list.

Recommended Action If the problem persists, contact the Cisco TAC.

1-129

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 302003 to 339001

326021

Error Message %PIX|ASA-3-326021: Error in string: string

Explanation An error occurred while setting the SRC of a PIM tunnel interface.

Recommended Action If the problem persists, contact the Cisco TAC.

326022

Error Message %PIX|ASA-3-326022: Error in string: string

Explanation The PIM process failed to shut down upon request. Events that are performed in

preparation for this shut down may be out of sync.

Recommended Action If the problem persists, contact the Cisco TAC.

326023

Error Message %PIX|ASA-3-326023: string - IP_address: string

Explanation An error occurred while processing a PIM group range.

Recommended Action If the problem persists, contact the Cisco TAC.

326024

Error Message %PIX|ASA-3-326024: An internal error occurred while processing a

packet queue.

Explanation

The PIM packet queue received a signal without a packet.

Recommended Action If the problem persists, contact the Cisco TAC.

326025

Error Message %PIX|ASA-3-326025: string

Explanation An internal error occurred while trying to send a message. Events scheduled to happen

on receipt of the message such as deletion of the PIM tunnel IDB may not take place.

Recommended Action If the problem persists, contact the Cisco TAC.

1-130

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 302003 to 339001

326026

Error Message %PIX|ASA-3-326026: Server unexpected error: error_messsage

Explanation The MRIB failed to register a client.

Recommended Action If the problem persists, contact the Cisco TAC.

326027

Error Message %PIX|ASA-3-326027: Corrupted update: error_messsage

Explanation The MRIB received a corrupt update.

Recommended Action If the problem persists, contact the Cisco TAC.

326028

Error Message %PIX|ASA-3-326028: Asynchronous error: error_messsage

Explanation An unhandled asynchronous error occurred in the MRIB API.

Recommended Action If the problem persists, contact the Cisco TAC.

327001

Error Message %PIX|ASA-3-327001: IP SLA Monitor: Cannot create a new process

Explanation

IP SLA Monitor was unable to start a new process.

Recommended Action Check the system memory. If memory is low, then this is the likely cause. Try

to reenter the commands when memory is available. If the problem persists, contact the Cisco TAC.

1-131

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 302003 to 339001

327002

Error Message %PIX|ASA-3-327002: IP SLA Monitor: Failed to initialize, IP SLA Monitor

functionality will not work

Explanation

IP SLA monitor failed to initialize. This condition is caused by either the timer wheel

timer functionality failed to initialize or a process could not be created. A likely cause of this

condition is that sufficient memory is not available to complete the task.

Recommended Action Check the system memory. If memory is low, then this is the likely cause. Try

to reenter the commands when memory is available. If the problem persists, contact the Cisco TAC.

327003

Error Message %PIX|ASA-3-327003: IP SLA Monitor: Generic Timer wheel timer

functionality failed to initialize

Explanation

IP SLA monitor could not initialize the timer wheel.

Recommended Action Check the system memory. If memory is low, then the timer wheel functionality

did not initialize. Try to reenter the commands when memory is available. If the problem persists,

contact the Cisco TAC

328001

Error Message %PIX|ASA-3-328001: Attempt made to overwrite a set stub function in

string.

Explanation

A single function can be set as a callback for when a stub w/ check registry is invoked.

This message indicates that an attempt to set a new callback failed because a callback function has

already been set.

• string—The name of the function.

Recommended Action If the problem persists, contact the Cisco TAC.

329001

Error Message %PIX|ASA-3-329001: The string0 subblock named string1 was not removed

Explanation

A software error has occurred. This message displays when IDB subblocks cannot be

removed.

• string0—SWIDB or HWIDB.

1-132

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 302003 to 339001

• string1—The name of the subblock.

Recommended Action If the problem persists, contact the Cisco TAC.

331001

Error Message ASA|PIX-3-331001: Dynamic DNS Update for 'fqdn_name' <=> ip_address

failed

Explanation

This message is generated when the dynamic DNS subsystem fails to update the

resource records on the DNS server. This failure might occur if the security appliance is unable to

contact the DNS server or DNS service is not running on the destination system.

• fqdn_name—The fully qualified domain name for which the DNS update was attempted.

• ip_address—The IP address of the DNS update.

Recommended Action Make sure a DNS server is configured and reachable by the security appliance.

If the problem persists, contact the Cisco TAC.

331002

Error Message ASA|PIX-5-331002: Dynamic DNS type RR for ('fqdn_name' -> ip_address

| ip_address -> 'fqdn_name') successfully updated in DNS server dns_server_ip

Explanation

This message is generated when a Dynamic DNS update succeeds in the DNS server.

• type—The type of resource record, could be “A” or “PTR”.

• fqdn_name—The fully qualified domain name for which the DNS update was attempted.

• ip_address—The IP address of the DNS update.

• dns_server_ip—The IP address of the DNS server.

332001

Error Message %ASA|PIX-3-332001: Unable to open cache discovery socket, WCCP V2

closing down.

Explanation

An internal error that indicates the WCCP process was unable to open the UDP socket

used to listen for protocol messages from caches.

Recommended Action Ensure that the IP configuration is correct and that at least one IP address is

configured.

1-133

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 302003 to 339001

332002

Error Message %ASA|PIX-3-332002: Unable to allocate message buffer, WCCP V2 closing

down.

Explanation

An internal error that indicates the WCCP process was unable to allocate memory to

hold incoming protocol messages.

Recommended Action Ensure that there is enough memory available for all processes.

332003

Error Message %ASA|PIX-5-332003: Web Cache IP_address/service_ID acquired

Explanation

A service from the web cache of the security appliance was acquired.

• IP_address—The IP address of the web cache.

• service_ID—The WCCP service identifier.

Recommended Action None required.

332004

Error Message %ASA|PIX-1-332004: Web Cache IP_address/service_ID lost

Explanation

A service from the web cache of the security appliance was lost.

• IP_address—The IP address of the web cache.

• service_ID—The WCCP service identifier.

Recommended Action Verify operation of specified web cache.

333001

Error Message %PIX|ASA-6-333001: EAP association initiated - context:EAP-context

Explanation An EAP association has been initiated with a remote host.

• EAP-context—A unique identifier for the EAP session, displayed as an eight-digit hexadecimal

number (for example, 0x2D890AE0).

Recommended Action None required.

1-134

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 302003 to 339001

333002

Error Message %PIX|ASA-5-333002: Timeout waiting for EAP response -

context:EAP-context

Explanation

A timeout occurred while waiting for an EAP response.

• EAP-context—A unique identifier for the EAP session displayed as an eight-digit hexadecimal

number (for example, 0x2D890AE0).

Recommended Action None required.

333003

Error Message %PIX|ASA-6-333003: EAP association terminated - context:EAP-context

Explanation

The EAP association has been terminated with the remote host.

• EAP-context—A unique identifier for the EAP session displayed as an eight-digit hexadecimal

number (for example, 0x2D890AE0).

Recommended Action None required.

333004

Error Message %PIX|ASA-7-333004: EAP-SQ response invalid - context:EAP-context

Explanation

The EAP-Status Query response failed basic packet validation.

• EAP-context—A unique identifier for the EAP session displayed as an eight-digit hexadecimal

number (for example, 0x2D890AE0).

Recommended Action If the problem persists, contact the Cisco TAC.

333005

Error Message %PIX|ASA-7-333005: EAP-SQ response contains invalid TLV(s) -

context:EAP-context

Explanation

The EAP-Status Query response has one or more invalid TLVs.

• EAP-context—A unique identifier for the EAP session displayed as an eight-digit hexadecimal

number (for example, 0x2D890AE0).

Recommended Action If the problem persists, contact the Cisco TAC.

1-135

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 302003 to 339001

333006

Error Message %PIX|ASA-7-333006: EAP-SQ response with missing TLV(s) -

context:EAP-context

Explanation

The EAP-Status Query response is missing one or more mandatory TLVs.

• EAP-context—A unique identifier for the EAP session displayed as an eight-digit hexadecimal

number (for example, 0x2D890AE0).

Recommended Action If the problem persists, contact the Cisco TAC.

333007

Error Message %PIX|ASA-7-333007: EAP-SQ response TLV has invalid length -

context:EAP-context

Explanation

The EAP-Status Query response contains a TLV with an invalid length.

• EAP-context—A unique identifier for the EAP session displayed as an eight-digit hexadecimal

number (for example, 0x2D890AE0).

Recommended Action If the problem persists, contact the Cisco TAC.

333008

Error Message %PIX|ASA-7-333008: EAP-SQ response has invalid nonce TLV -

context:EAP-context

Explanation

The EAP-Status Query response contains an invalid nonce TLV.

• EAP-context—A unique identifier for the EAP session displayed as an eight-digit hexadecimal

number (for example, 0x2D890AE0).

Recommended Action If the problem persists, contact the Cisco TAC.

333009

Error Message %PIX|ASA-6-333009: EAP-SQ response MAC TLV is invalid - context:EAP-context

Explanation

The EAP-Status Query response contains a MAC which does not match the calculated

MAC.

• EAP-context—A unique identifier for the EAP session displayed as an eight-digit hexadecimal

number (for example, 0x2D890AE0).

Recommended Action If the problem persists, contact the Cisco TAC.

1-136

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 302003 to 339001

333010

Error Message %PIX|ASA-5-333010: EAP-SQ response Validation Flags TLV indicates PV

request - context:EAP-context

Explanation

The EAP-Status Query response contains a Validation Flags TLV which indicates that

the peer requested a full posture validation.

Recommended Action None required.

334001

Error Message %PIX|ASA-6-334001: EAPoUDP association initiated - <host-address>

Explanation

An EAPoUDP association has been initiated with a remote host.

• host-address—The IP address of the host, in dotted decimal format (for example, 10.86.7.101).

Recommended Action None required.

334002

Error Message %PIX|ASA-5-334002: EAPoUDP association successfully established -

host-address

Explanation

An EAPoUDP association has been successfully established with the host.

• host-address—The IP address of the host, in dotted decimal format (for example, 10.86.7.101).

Recommended Action None required.

334003

Error Message %PIX|ASA-5-334003: EAPoUDP association failed to establish - host-address

Explanation

An EAPoUDP association has failed to establish with the host.

• host-address—The IP address of the host, in dotted decimal format (for example, 10.86.7.101).

Recommended Action Verify configuration of Cisco Secure Access Control Server.

1-137

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 302003 to 339001

334004

Error Message %PIX|ASA-6-334004: Authentication request for NAC Clientless host - host-address

Explanation

An authentication request was made for a NAC Clientless host.

• host-address—The IP address of the host, in dotted decimal format (for example, 10.86.7.101)

Recommended Action None required.

334005

Error Message %PIX|ASA-5-334005: Host put into NAC Hold state - host-address

Explanation

The NAC session for the host was put into the Hold state.

• host-address—The IP address of the host, in dotted decimal format (for example, 10.86.7.101)

Recommended Action None required.

334006

Error Message %PIX|ASA-5-334006: EAPoUDP failed to get a response from host -

host-address

Explanation

An EAPoUDP response was not received from the host.

• host-address—The IP address of the host, in dotted decimal format (for example, 10.86.7.101)

Recommended Action None required.

334007

Error Message %PIX|ASA-6-334007: EAPoUDP association terminated - host-address

Explanation

An EAPoUDP association has terminated with the host.

• host-address—The IP address of the host, in dotted decimal format (for example, 10.86.7.101)

Recommended Action None required.

1-138

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 302003 to 339001

334008

Error Message %PIX|ASA-6-334008: NAC EAP association initiated - host-address, EAP

context:EAP-context

Explanation EAPoUDP has initiated EAP with the host.

• host-address—The IP address of the host, in dotted decimal format (for example, 10.86.7.101).

• EAP-context—A unique identifier for the EAP session displayed as an eight-digit hexadecimal

number (for example, 0x2D890AE0).

Recommended Action None required.

334009

Error Message %PIX|ASA-6-334009: Audit request for NAC Clientless host - Assigned_IP.

Explanation This is an informational message indicating that an audit request is being sent for the

specified assigned IP address.

• Assigned_IP—The IP address assigned to the client

Recommended Action None required.

335001

Error Message %PIX|ASA-6-335001: NAC session initialized - host-address

Explanation A NAC session has started for a remote host.

• host-address—The IP address of the host, in dotted decimal format (for example, 10.86.7.101)

Recommended Action None required.

335002

Error Message %PIX|ASA-5-335002: Host is on the NAC Exception List - host-address, OS:oper-sys

Explanation The client is on the NAC Exception List is is therefore not subject toPosture Validation.

• host-address—The IP address of the host, in dotted decimal format (for example, 10.86.7.101)

• oper-sys—The operating system (e.g., Windows XP) of the host

Recommended Action None required.

1-139

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 302003 to 339001

335003

Error Message %PIX|ASA-5-335003: NAC Default ACL applied, ACL:ACL-name -

host-address

Explanation

The NAC Default ACL has been applied for the client.

• ACL-name—The name of the ACL being applied.

• host-address—The IP address of the host, in dotted decimal format (for example, 10.86.7.101).

Recommended Action None required.

335004

Error Message %PIX|ASA-6-335004: NAC is disabled for host - host-address

Explanation

NAC is disabled for the remote host.

• host-address—The IP address of the host, in dotted decimal format (for example, 10.86.7.101)

Recommended Action None required.

335004

Error Message %PIX|ASA-6-335004: NAC is disabled for host - host-address

Explanation

NAC is disabled for the remote host.

• host-address—The IP address of the host, in dotted decimal format (for example, 10.86.7.101)

Recommended Action None required.

335005

Error Message %PIX|ASA-4-335005: NAC Downloaded ACL parse failure - host-address

Explanation

Parsing of downloaded ACL failed.

• host-address—The IP address of the host, in dotted decimal format (for example, 10.86.7.101)

Recommended Action Verify configuration of Cisco Secure Access Control Server.

1-140

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 302003 to 339001

335006

Error Message %PIX|ASA-6-335006: NAC Applying ACL:ACL-name - host-address

Explanation

Name of the ACL being applied as a result of NAC Posture Validation.

• ACL-name—The name of the ACL being applied.

• host-address—The IP address of the host, in dotted decimal format (for example, 10.86.7.101).

Recommended Action None required.

335007

Error Message %PIX|ASA-7-335007: NAC Default ACL not configured - host-address

Explanation

NAC Default ACL has not been configured.

• host-address—The IP address of the host, in dotted decimal format (for example, 10.86.7.101).

Recommended Action None required.

335008

Error Message %PIX|ASA-5-335008: NAC IPSec terminate from dynamic ACL:ACL-name -

host-address

Explanation

A dynamic ACL obtained as a result of PV warrants IPSec termination.

• ACL-name—The name of the ACL being applied.

• host-address—The IP address of the host, in dotted decimal format (for example, 10.86.7.101).

Recommended Action None required.

335009

Error Message %PIX|ASA-6-335009: NAC 'Revalidate' request by administrative action -

host-address

Explanation

NAC “Revalidate” was requested by the administrator.

• host-address—The IP address of the host, in dotted decimal format (for example, 10.86.7.101).

Recommended Action None required.

1-141

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 302003 to 339001

335010

Error Message %PIX|ASA-6-335010: NAC 'Revalidate All' request by administrative

action - num sessions

Explanation

NAC “Revalidate All” was requested by the administrator.

• num—A decimal integer that indicates the number of sessions to be revalidated.

Recommended Action None required.

335011

Error Message %PIX|ASA-6-335011: NAC 'Revalidate Group' request by administrative

action for group-name group - num sessions

Explanation

NAC “Revalidate Group” was requested by the administrator.

• group-name—The VPN group name.

• num—A decimal integer that indicates the number of sessions to be revalidated.

Recommended Action None required.

335012

Error Message %PIX|ASA-6-335012: NAC 'Initialize' request by administrative action

- host-address

Explanation

NAC “Initialize” was requested by the administrator.

• host-address—The IP address of the host, in dotted decimal format (for example, 10.86.7.101).

Recommended Action None required.

335013

Error Message %PIX|ASA-6-335013: NAC 'Initialize All' request by administrative action - num

sessions

Explanation NAC “Initialize All” was requested by the administrator.

• num—A decimal integer that indicates the number of sessions to be revalidated.

Recommended Action None required.

1-142

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 302003 to 339001

335014

Error Message %PIX|ASA-6-335014: NAC 'Initialize Group' request by administrative

action for group-name group - num sessions

Explanation

NAC 'Initialize Group' was requested by the administrator.

• group-name—The VPN group name

• num—A decimal integer that indicates the number of sessions to be revalidated

Recommended Action None required.

336001

Error Message %ASA-3-336001 Route desination_network stuck-in-active state in

EIGRP-ddb_name as_num. Cleaning up

Explanation

The stuck in active (SIA) state means that an EIGRP router has not received a reply to

a query from one or more neighbors within the time allotted (approximately 3 minutes). When this

happens, EIGRP clears the neighbors that did not send a reply and logs an error message for the

route that went active.

• desination_network—the route that went active

• ddb_name—IPv4

• as_num—the EIGRP router

Recommended Action Check to see why the router did not get a response from all of its neighbors and

why the route disappeared.

336002

Error Message %ASA-3-336002: Handle handle_id is not allocated in pool.

Explanation

Handle not allocated. The EIGRP router is unable to find the handle for the next hop.

• handle_id—The identity of the missing handle

Recommended Action If the problem persists, contact the Cisco TAC.

1-143

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 302003 to 339001

336003

Error Message %ASA-3-336003: No buffers available for bytes byte packet

Explanation

No Buffer. The Diffusing Update Algorithm (DUAL) software was unable to allocate a

packet buffer. The system may be out of memory.

• bytes—number of bytes in the packet

Recommended Action Check to see if the system is out of memory by doing a ‘show mem’ or ‘show

tech’. If the problem persists, contact the Cisco TAC.

336004

Error Message %ASA-3-336004: Negative refcount in pakdesc pakdesc.

Explanation

Negative refcount. The reference count packet count that went negative.

• pakdesc—packet identifier

Recommended Action If the problem persists, contact the Cisco TAC.

336005

Error Message %ASA-3-336005: Flow control error, error, on interface_name.

Explanation

This log is issued when the interface is flow-blocked for multicast. Qelm is the 'queue

element', in this case, the last multicast packet on the queue for this particular interface.

• error—error statement “Qelm on flow ready”

• interface_name—Name of the interface on which the error occurred

Recommended Action If the problem persists, contact the Cisco TAC.

336006

Error Message %ASA-3-336006: num peers exist on IIDB interface_name.

Explanation

Peers still exist on a particular interface during or after clean up of the IDB of the

EIGRP.

• num—The number of peers

• interface_name—The interface name

Recommended Action If the problem persists, contact the Cisco TAC.

1-144

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 302003 to 339001

336007

Error Message %ASA-3-336007: Anchor count negative

Explanation

Negative Anchor Count. An error occurred and the count of the anchor became negative

when it was released.

Recommended Action If the problem persists, contact the Cisco TAC.

336008

Error Message %ASA-3-336008: Lingering DRDB deleting IIDB, dest network, nexthop

address (interface), origin origin_str

Explanation

Lingering DRDB. An interface is being deleted and some lingering DRDB exists.

• network—The destination network

• address—The nexthop address

• interface—The nexthop interface

• origin_str—String defining the origin

Recommended Action If the problem persists, contact the Cisco TAC.

336009

Error Message %ASA-3-336009 ddb_name as_id: Internal Error

Explanation

An internal error occurred.

• ddb_name—Protocol Dependent Module (PDM) name, for example, IPv4 PDM

• as_id—autonomous system ID

Recommended Action If the problem persists, contact the Cisco TAC.

336010

Error Message %ASA-5-336010 EIGRP-<ddb_name> tableid as_id: Neighbor address

(%interface) is event_msg: msg

Explanation

Neighbor Change. A neighbor went up or down.

• ddb_name—IPv4

• tableid— Internal ID for the RIB

• as_id—Autonomous system ID

1-145

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 302003 to 339001

• address—IP address of the neighbor

• interface—Name of the interface

• event_msg— Event that is occurring for the neighbor (that is, “up” or “down”)

• msg—Reason for the event. Possible event_msg and msg value pairs include:

resync: peer graceful-restart

down: holding timer expired

up: new adjacency

down: Auth failure

down: Stuck in Active

down: Interface PEER-TERMINATION received

down: K-value mismatch

down: Peer Termination received

down: stuck in INIT state

down: peer info changed

down: summary configured

down: Max hopcount changed

down: metric changed

down: [No reason]

Recommended Action Check to see why the link on the neighbor is going down or is flapping. This

may be a sign of a problem, or a problem may occur because of this.

336011

Error Message %ASA-6-336011: event event

Explanation

A dual event occurred. The events can be one of the following:

• Redist rt change

• SIA Query while Active

Recommended Action If the problem persists, contact the Cisco TAC.

337001

Error Message %ASA-3-337001: Phone Proxy SRTP: Encryption failed on packet from

in_ifc:src_ip/src_port to out_ifc:dest_ip/dest_port

Explanation

This message occurs when the crypto hardware was unable to do SRTP encryption.

• in_ifc—The input interface

• src_ip—The source IP address of the packet

1-146

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 302003 to 339001

• src_port—The source port of the packet output interface

• dest_ip—The destination IP address of the packet

• dest_port—The destination port of the packet

Recommended Action If this message persists, call Cisco TAC to debug the crypto hardware to see

why SRTP encryption is failing.

337002

Error Message %ASA-3-337002: Phone Proxy SRTP: Decryption failed on packet from

in_ifc:src_ip/src_port to out_ifc:dest_ip/dest_port

Explanation

This message occurs when the crypto hardware was unable to do SRTP decryption.

• in_ifc—The input interface

• src_ip—The source IP address of the packet

• src_port—The source port of the packet output interface

• dest_ip—The destination IP address of the packet

• dest_port—The destination port of the packet

Recommended Action If this message persists, call Cisco TAC to debug the crypto hardware to see

why SRTP decryption is failing.

337003

Error Message %ASA-3-337003: Phone Proxy SRTP: Authentication tag generation failed

on packet from in_ifc:src_ip/src_port to out_ifc:dest_ip/dest_port

Explanation

This message occurs when the authentication tag generation fails in the crypto

hardware.

• in_ifc—The input interface

• src_ip—The source IP address of the packet

• src_port—The source port of the packet output interface

• dest_ip—The destination IP address of the packet

• dest_port—The destination port of the packet

Recommended Action If this message persists, call Cisco TAC to debug the crypto hardware to see

why SRTP generation of the authentication tag is failing.

1-147

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 302003 to 339001

337004

Error Message %ASA-3-337004: Phone Proxy SRTP: Authentication tag validation failed

on packet from in_ifc:src_ip/src_port to out_ifc:dest_ip/dest_port

Explanation

This message occurs when the computed authentication tag is not the same as the

authentication tag in the packet.

• in_ifc—The input interface

• src_ip—The source IP address of the packet

• src_port—The source port of the packet output interface

• dest_ip—The destination IP address of the packet

• dest_port—The destination port of the packet

Recommended Action Check to see whether an attack is underway.

337005

Error Message %ASA-3-337005: Phone Proxy SRTP: Media session not found for

media_term_ip/media_term_port for packet from in_ifc:src_ip/src_port to

out_ifc:dest_ip/dest_port

Explanation

This message occurs when the security appliance gets an SRTP/RTP packet destined to

the media termination IP address and port but the corresponding media session to process this packet

is not found.

• in_ifc—The input interface

• src_ip—The source IP address of the packet

• src_port—The source port of the packet

• out_ifc—The output interface

• dest_ip—The destination IP address of the packet

• dest_port—The destination port of the packet

Recommended Action If this syslog occurs at the end of the call, it is considered normal because the

signaling messages could have released the media session but the end-point is continuing to send a

few SRTP/RTP packets. If this syslog occurs for a odd numbered media termination port, the

endpoint is sending RTCP and that has to be disabled from the CUCM. If this syslog happens

continuously for a call, debug the signaling message transaction either using phone proxy debug

commands or capture commands to see if the signaling messages are being modified with the media

termination IP address and port.

1-148

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 302003 to 339001

337006

Error Message %ASA-3-337006: Phone Proxy SRTP: Failed to sign file filename requested

by UDP client cifc:caddr/cport for sifc:saddr/sport

Explanation

This message occurs when the crypto hardware was unable to perform encryption and

create a signature for a file.

• filename—The name of the file

• sifc—The server interface

• saddr—The server IP address

• sport—The server port

• cifc—The client interface

• caddr—The client IP address

• cport—The client port

Recommended Action If this message persists, check associated syslog messages for other errors

related to the crypto hardware engine.

337007

Error Message %ASA-3-337007: Phone Proxy SRTP: Failed to find configuration file

filename for UDP client cifc:caddr/cport by server sifc:saddr/sport

Explanation

This message occurs when the CUCM returns the “File Not Found” error when a phone

requests its configuration file.

• filename—The name of the file

• sifc—The server interface

• saddr—The server IP address

• sport—The server port

• cifc—The client interface

• caddr—The client IP address

• cport—The client port

Recommended Action Check to make sure that this phone has been configured on the CUCM.

1-149

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 302003 to 339001

337008

Error Message %ASA-3-337008: Phone Proxy: Unable to allocate media port from

media-termination address phone_proxy_ifc:media_term_IP for

client_ifc:client_IP/client_port; call failed.

Explanation

This syslog is generated when we could not find a port to allocate for media when

creating a new media session. This could be because of the fact that the user has not provided a big

enough range of ports for phone proxy use, declared in the media-termination address command,

or the fact that all the available ports are already used up.

• media-termination address—The media termination address

• phone_proxy_ifc—The media termination interface name (identity)

• media_term_ip—The media termination IP address

• client_ifc—The client interface name

• client_ip—The client IP address

• client_port—The client port

Recommended Action Check the phone-proxy configuration to see the range of media ports specified

and allocate a larger range of media ports if the range was too small and if their security policy

allows it. The default port range is 16384 - 32767.

337009

Error Message %ASA-3-337009: Unable to create secure phone entry, interface:IPaddr

is already configured for the same MAC mac_addr.

Explanation

This syslog is generated when the user tries to register the same secure phone with a

different IP. Since we already made an entry for the MAC address with the old IP, the user cannot

have multiple entries with the same MAC address with different IP's.

• interface—The interface name from which the previous entry is registered

• ipaddr—The IP address of the existing secure phone entry

• mac_addr—The MAC address of the phone

Recommended Action Check the output of the show phone-proxy secure-phones command. Run the

clear command to clear the entry which is causing the issue. Next, register the phone with the new

IP.

1-150

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 302003 to 339001

338001

Error Message %ASA-4-338001: Dynamic filter monitored black listed protocol traffic

from in_interface:src_ip_addr/src_port (mapped-ip/mapped-port) to

out_interface:dest_ip_addr/dest_port, (mapped-ip/mapped-port), source malicious

address resolved from local or dynamic list: domain name, threat-level:

level_value, category: category_name

Explanation

This syslog message is generated when traffic from a blacklisted domain in the dynamic

filter database appears. The threat level is a string that shows one of the following values: none,

very-low, low, moderate, high, and very-high. The category is a string that shows the reason why a

domain name is blacklisted (for example, botnet, Trojan, spyware, and so on).

Recommended Action Access to a malicious site has been logged. Use the internal IP address to trace

the infected machine, or enter the dynamic-filter drop blacklist command to automatically drop

such traffic.

338002

Error Message %ASA-4-338002: Dynamic filter monitored black listed protocol traffic

from in_interface:src_ip_addr/src_port (mapped-ip/mapped-port) to

out_interface:dest_ip_addr/dest_port (mapped-ip/mapped-port), destination

malicious address resolved from local or dynamic list: domain name, threat-level:

level_value, category: category_name

Explanation

This syslog message is generated when traffic to a blacklisted domain name in the

dynamic filter database appears. The threat level is a string that shows one of the following values:

none, very-low, low, moderate, high, and very-high. The category is a string that shows the reason

why a domain name is blacklisted (for example, botnet, Trojan, spyware, and so on).

Recommended Action Access to a malicious site has been logged. Use the internal IP address to trace

the infected machine, or enter the dynamic-filter drop blacklist command to automatically drop

such traffic.

1-151

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 302003 to 339001

338003

Error Message %ASA-4-338003: Dynamic filter monitored black listed protocol traffic

from in_interface:src_ip_addr/src_port (mapped-ip/mapped-port) to

out_interface:dest_ip_addr/dest_port, (mapped-ip/mapped-port), source malicious

address resolved from local or dynamic list: ip address/netmask, threat-level:

level_value, category: category_name

Explanation

This syslog message is generated when traffic from a blacklisted IP address in the

dynamic filter database appears. The threat level is a string that shows one of the following values:

none, very-low, low, moderate, high, and very-high. The category is a string that shows the reason

why a domain name is blacklisted (for example, botnet, Trojan, spyware, and so on).

Recommended Action Access to a malicious site has been logged. Use the internal IP address to trace

the infected machine, or enter the dynamic-filter drop blacklist command to automatically drop

such traffic.

338004

Error Message %ASA-4-338004: Dynamic filter monitored black listed protocol traffic

from in_interface:src_ip_addr/src_port (mapped-ip/mapped-port) to

out_interface:dest_ip_addr/dest_port (mapped-ip/mapped-port), destination

malicious address resolved from local or dynamic list: ip address/netmask,

threat-level: level_value, category: category_name

Explanation

This syslog message is generated when traffic to a blacklisted IP address in the dynamic

filter database appears. The threat level is a string that shows one of the following values: none,

very-low, low, moderate, high, and very-high. The category is a string that shows the reason why a

domain name is blacklisted (for example, botnet, Trojan, spyware, and so on).

Recommended Action Access to a malicious site has been logged. Use the internal IP address to trace

the infected machine, or enter the dynamic-filter drop blacklist command to automatically drop

such traffic.

338005

Error Message %ASA-4-338005: Dynamic filter dropped black listed protocol traffic

from in_interface:src_ip_addr/src_port (mapped-ip/mapped-port) to

out_interface:dest_ip_addr/dest_port (mapped-ip/mapped-port), source malicious

address resolved from local or dynamic list: domain name, threat-level:

level_value, category: category_name

Explanation

This message is generated when traffic from a black-listed domain name in the dynamic

filter database is denied. The threat level is a string that shows one of the following values: none,

very-low, low, moderate, high, and very-high. The category is a string that shows the reason why a

domain name is blacklisted (for example, botnet, Trojan, spyware, and so on).

Recommended Action None required.

1-152

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 302003 to 339001

338006

Error Message %ASA-4-338006: Dynamic filter dropped black listed protocol traffic

from in_interface:src_ip_addr/src_port (mapped-ip/mapped-port) to

out_interface:dest_ip_addr/dest_port (mapped-ip/mapped-port), destination

malicious address resolved from local or dynamic list: domain name, threat-level:

level_value, category: category_name

Explanation

This message is generated when traffic from a black-listed domain name in the dynamic

filter database is denied. The threat level is a string that shows one of the following values: none,

very-low, low, moderate, high, and very-high. The category is a string that shows the reason why a

domain name is blacklisted (for example, botnet, Trojan, spyware, and so on).

Recommended Action None required.

338007

Error Message %ASA-4-338007: Dynamic filter dropped black listed protocol traffic

from in_interface:src_ip_addr/src_port (mapped-ip/mapped-port) to

out_interface:dest_ip_addr/dest_port (mapped-ip/mapped-port), source malicious

address resolved from local or dynamic list: ip address/netmask, threat-level:

level_value, category: category_name

Explanation

This message is generated when traffic from a black-listed IP address in the dynamic

filter database is denied. The threat level is a string that shows one of the following values: none,

very-low, low, moderate, high, and very-high. The category is a string that shows the reason why a

domain name is blacklisted (for example, botnet, Trojan, spyware, and so on).

Recommended Action None required.

338008

Error Message %ASA-4-338008: Dynamic filter dropped black listed protocol traffic

from in_interface:src_ip_addr/src_port (mapped-ip/mapped-port) to

out_interface:dest_ip_addr/dest_port (mapped-ip/mapped-port), destination

malicious address resolved from local or dynamic list: ip address/netmask,

threat-level: level_value, category: category_name

Explanation

This message is generated when traffic from a black-listed IP address in the dynamic

filter database is denied. The threat level is a string that shows one of the following values: none,

very-low, low, moderate, high, and very-high. The category is a string that shows the reason why a

domain name is blacklisted (for example, botnet, Trojan, spyware, and so on).

Recommended Action None required.

1-153

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 302003 to 339001

338201

Error Message %ASA-4-338201: Dynamic filter monitored grey listed protocol traffic

from in_interface:src_ip_addr/src_port (mapped-ip/mapped-port) to

out_interface:dest_ip_addr/dest_port, (mapped-ip/mapped-port), source malicious

address resolved from local or dynamic list: domain name, threat-level:

level_value, category: category_name

Explanation

This syslog message is generated when traffic to a greylisted domain in the dynamic

filter database appears. The threat level is a string that shows one of the following values: none,

very-low, low, moderate, high, and very-high. The category is a string that shows the reason why a

domain name is blacklisted (for example, botnet, Trojan, spyware, and so on).

Recommended Action Access to a malicious site has been logged. Use the internal IP address to trace

the infected machine, or enter the dynamic-filter drop blacklist command and the dynamic-filter

ambiguous-is-black command to automatically drop such traffic.

338202

Error Message %ASA-4-338202: Dynamic filter monitored grey listed protocol traffic

from in_interface:src_ip_addr/src_port (mapped-ip/mapped-port) to

out_interface:dest_ip_addr/dest_port (mapped-ip/mapped-port), destination

malicious address resolved from local or dynamic list: domain name, threat-level:

level_value, category: category_name

Explanation

This syslog message is generated when traffic from a greylisted domain name in the

dynamic filter database appears. The threat level is a string that shows one of the following values:

none, very-low, low, moderate, high, and very-high. The category is a string that shows the reason

why a domain name is blacklisted (for example, botnet, Trojan, spyware, and so on).

Recommended Action Access to a malicious site has been logged. Use the internal IP address to trace

the infected machine, or enter the dynamic-filter drop blacklist command and the dynamic-filter

ambiguous-is-black command to automatically drop such traffic.

338203

Error Message %ASA-4-338203: Dynamic filter dropped grey listed protocol traffic

from in_interface:src_ip_addr/src_port (mapped-ip/mapped-port) to

out_interface:dest_ip_addr/dest_port (mapped-ip/mapped-port), source malicious

address resolved from local or dynamic list: domain name, threat-level:

level_value, category: category_name

Explanation

This syslog message is generated when traffic from a greylisted domain name in the

dynamic filter database is denied; however, the malicious IP address is also resolved to domain

names that are unknown to the dynamic filter database. The threat level is a string that shows one of

1-154

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 302003 to 339001

the following values: none, very-low, low, moderate, high, and very-high. The category is a string

that shows the reason why a domain name is blacklisted (for example, botnet, Trojan, spyware, and

so on).

Recommended Action Access to a malicious site was dropped. If you do not want to automatically

drop grey-listed traffic whose IP address matches both blacklisted domain names and unknown

domain names, disable the dynamic-filter ambiguous-is-black command.

338204

Error Message %ASA-4-338204: Dynamic filter dropped grey listed protocol traffic

from in_interface:src_ip_addr/src_port (mapped-ip/mapped-port) to

out_interface:dest_ip_addr/dest_port (mapped-ip/mapped-port), destination

malicious address resolved from local or dynamic list: domain name, threat-level:

level_value, category: category_name

Explanation

This syslog message is generated when traffic from a greylisted domain name in the

dynamic filter database is denied; however, the malicious IP address is also resolved to domain

names that are unknown to the dynamic filter database. The threat level is a string that shows one of

the following values: none, very-low, low, moderate, high, and very-high. The category is a string

that shows the reason why a domain name is blacklisted (for example, botnet, Trojan, spyware, and

so on).

Recommended Action Access to a malicious site was dropped. If you do not want to automatically

drop grey-listed traffic whose IP address matches both blacklisted domain names and unknown

domain names, disable the dynamic-filter ambiguous-is-black command.

339001

Error Message %ASA-3-339001: UC-IME-SIG: Ticket not found in SIP %s from %s:%A/%d to

%s:%A/%d, packet dropped

Explanation

For UC-IME SIP signaling, all dialog-forming SIP messages received from the outside

must contain the UC-IME ticket header. If this header is missing from the message, the message will

be dropped during SIP inspection. This header is only required when an existing SIP session (as

determined by current SIP inspection rules) cannot be found for the message being inspected.

• %s—SIP message name (INVITE, REFER, and so on)

• %s—Source interface name (inside or outside)

• %A—Source IP address

• %d—Source port

• %s—Destination interface name (inside or outside)

• %A—Destination IP address

• %d—Destination port

Recommended Action Check to see if UC-IME calls are being spoofed.

1-155

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 302003 to 339001

339002

Error Message %ASA-3-339002: UC-IME-SIG: Invalid ticket in SIP %s from %s:%A/%d to

%s:%A/%d, packet dropped, %s

Explanation

When UC-IME ticket inspection and validation are performed, several data checks for

timestamp validity and epoch matching, among others, are performed. If any of these checks fail,

the SIP message or packet will be dropped.

• %s—SIP message name (INVITE, REFER, and so on)

• %s—Source interface name (inside or outside)

• %A—Source IP address

• %d—Source port

• %s—Destination interface name (inside or outside)

• %A—Destination IP address

• %d—Destination port

• %s—Additional description or data about the error condition

Recommended Action Check to see if UC-IME calls are being spoofed. Turn on UC-IME debug

tracing to obtain more details about the error condition.

339003

Error Message %ASA-3-339003: UC-IME-SIG: Non-dialog forming SIP %s received from

%s:%A/%d to %s:%A/%d, packet dropped

Explanation

When a SIP message is inspected by the UC-IME feature, checks are performed to see

if the message belongs to an existing SIP session. In a non-UC-IME scenario, a SIP request received

will create a SIP session (if permitted by a configured policy). However, for the UC-IME feature,

non-dialog-creating SIP messages are not permitted to create a SIP session in the security appliance

and are dropped.

• %s—SIP message name (INVITE, REFER, and so on)

• %s—Source interface name (inside or outside)

• %A—Source IP address

• %d—Source port

• %s—Destination interface name (inside or outside)

• %A—Destination IP address

• %d—Destination port

Recommended Action Check to see if UC-IME calls are being spoofed.

1-156

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 302003 to 339001

339004

Error Message %ASA-3-339004: UC-IME-SIG: Dropping SIP %s received from %s:%A/%d to

%s:%A/%d, route header validation failed, %s

Explanation

When an outbound SIP message is inspected by the UC-IME feature, the domain name

included in the SIP route header is compared to the TLS certificate domain name. This comparison

allows the UC-IME feature on the ASA to determine whether or not the SIP message is actually

terminating at the intended enterprise. If a mismatch occurs, it implies that the remote end is not

serving that domain, and the SIP session should be terminated.

• %s—SIP message name (INVITE, REFER, and so on)

• %s—Source interface name (inside or outside)

• %A—Source IP address

• %d—Source port

• %s—Destination interface name (inside or outside)

• %A—Destination IP address

• %d—Destination port

• %s—Additional description or data about the error condition (for example, the domain names

received)

Recommended Action Check to see if the remote enterprise is attempting to hijack UC-IME calls.

339005

Error Message %ASA-3-339005: UC-IME-SIG: Message received from %s:%A/%d to %s:%A/%d

does not contain SRTP, message dropped

Explanation

For UC-IME SIP signaling, SIP messages received that have media content from the

outside need to be SRTP. If this content is not SRTP, the message will be dropped during SIP

inspection.

• %s—Source interface name (inside or outside)

• %A—Source IP address

• %d—Source port

• %s—Destination interface name (inside or outside)

• %A—Destination IP address

• %d—Destination port

Recommended Action None required.

1-157

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 302003 to 339001

339006

Error Message %ASA-3-339006: UC-IME-Offpath: Failed to map remote UCM address %A:%d

on %s interface, request from local UCM %A:%d on %s interface, reason %s

Explanation

For the UC-IME Mapping Service to work correctly, a correct configuration of global

NAT must be in place. If this misconfiguration is detected, a syslog error message will be generated

to inform the administrator. At the same time, all requests from UCM clients must conform to the

Mapping Service stun message format. All nonconforming requests will be dropped silently, and a

syslog error message will be generated to notify the administrator about this occurrence.

• %A—Remote UCM IP address

• %d—Remote UCM port

• %s—Interface for the remote UCM IP address or port address

• %A— Local UCM IP address (used for the mapping-service connection)

• %d— Local UCM port (used for the mapping-service connection)

• %s—Interface for the local UCM IP address or port address

• %s—Failure reason

Recommended Action Check to see if the UC-IME Offpath and the UCM Offpath are configured

correctly.

339007

Error Message %ASA-6-339007: UC-IME-Offpath: Mapped address %A:%d on %s interface

for remote UCM %A:%d on %s interface, request from local UCM %A:%d on %s interface

•

%A—Mapped IP address

• %d—Mapped port

• %s—Interface for the mapped IP address or port address

• %A—Remote UCM IP address

• %d—Remote UCM port

• %s—Interface for the remote UCM IP address or port address

• %A—Local UCM IP address (used for the mapping-service connection)

• %d—Local UCM port (used for the mapping-service connection)

• %s—Interface for the local UCM IP address or port address

Explanation UC-IME mapping service calls are tracked based on the mapping service client (UCM)

address (IP:port) and remote UCM address (IP:port). The administrator may use this information to

help debug an offpath UC-IME call.

Recommended Action None required.

1-158

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 302003 to 339001

339008

Error Message %ASA-6-339008: UC-IME-Media: Media session with Call-ID %s and

Session-ID %s terminated. RTP monitoring parameters: Failover state: %s, Refer

msgs sent: %d, Codec payload format: %s, RTP ptime (ms): %d, Max RBLR pct(x 100):

%d, Max ITE count in 8 secs: %d, Max BLS (ms): %d, Max span PDV (usec): %d, Min

span PDV (usec): %d, Move avg span PDV (usec): %d, Total ITE count: %d, Total sec

count: %d, Concealed sec count: %d, Severely concealed sec count: %d, Max call

interval (ms): %d

Explanation

UC-IME media session termination is tracked based on the Call ID or Session ID.This

message is triggered at the end of a media session. The parameters returned by the RTP monitoring

algorithm are included so that an administrator can adjust sensitivity parameters to improve the

quality of service of a call.

• %s—Failover state, which can be one of the following:

No error, for an active session

No media at startup timer expired

Error in received sequence numbering

Both ITE and BLS thresholds exceeded

BLS threshold exceeded within Burst Interval

RBLR threshold exceeded within last 8 sec

Combination (> 3/4 RBLR + > 3/4 BLS) failover

No media since last received packet exceeded

ITE threshold exceeded

• %s—Codec payload format:, which can be one of the following:

UNKNOWN, G722, PCMU, PCMA, iLBC, or iSAC

Recommended Action None required.

339009

Error Message %ASA-6-339009: UC-IME: Ticket Password changed. Please update the same

on UC-IME server.

Explanation

The security appliance administrator is allowed to change the ticket password without

knowing the old password. This message is generated to ensure that the administrator is aware of

this change. The syslog also serves as a reminder to the administrator that if the UC-IME password

is changed on the security appliance, it should also be changed on the UC-IME server for everything

to function correctly.

Recommended Action Verify that the ticket password has been changed on the UC-IME server to

match the value configured on the security appliance.

1-159

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 400000 to 466002

This section contains messages from 400000 to 466002.

4000nn

Error Message %PIX|ASA-4-4000nn: IPS:number string from IP_address to IP_address on

interface interface_name

Explanation Messages 400000 through 400051 are Cisco Intrusion Prevention Service signature

messages.

Recommended Action See the Cisco Intrusion Prevention Service User Guide on Cisco.com.

All signature messages are not supported by the security appliance in this release. IPS syslog

messages all start with 4-4000nn and have the following format:

Options:

• number

The signature number. See the Cisco Intrusion Detection System User Guide on Cisco.com.

• string

The signature message, which is approximately the same as the NetRanger signature message.

• IP_address

The local to remote address to which the signature applies.

• interface_name

The name of the interface on which the signature originated.

For example:

%PIX|ASA-4-400013 IPS:2003 ICMP redirect from 10.4.1.2 to 10.2.1.1 on interface dmz

%PIX|ASA-4-400032 IPS:4051 UDP Snork attack from 10.1.1.1 to 192.168.1.1 on interface

outside

Table 1-5 lists the supported signature messages.

number The signature number. See the Cisco Intrusion Prevention Service User Guide on

Cisco.com.

string The signature message—approximately the same as the NetRanger signature

message.

IP_address The local to remote address to which the signature applies.

interface_name The name of the interface on which the signature originated.

1-160

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 400000 to 466002

Table 1-5 IPS syslog Messages

Message

Number Signature ID Signature Title Signature Type

400000 1000 IP options-Bad Option List Informational

400001 1001 IP options-Record Packet Route Informational

400002 1002 IP options-Timestamp Informational

400003 1003 IP options-Security Informational

400004 1004 IP options-Loose Source Route Informational

400005 1005 IP options-SATNET ID Informational

400006 1006 IP options-Strict Source Route Informational

400007 1100 IP Fragment Attack Attack

400008 1102 IP Impossible Packet Attack

400009 1103 IP Fragments Overlap Attack

400010 2000 ICMP Echo Reply Informational

400011 2001 ICMP Host Unreachable Informational

400012 2002 ICMP Source Quench Informational

400013 2003 ICMP Redirect Informational

400014 2004 ICMP Echo Request Informational

400015 2005 ICMP Time Exceeded for a Datagram Informational

400016 2006 ICMP Parameter Problem on Datagram Informational

400017 2007 ICMP Timestamp Request Informational

400018 2008 ICMP Timestamp Reply Informational

400019 2009 ICMP Information Request Informational

400020 2010 ICMP Information Reply Informational

400021 2011 ICMP Address Mask Request Informational

400022 2012 ICMP Address Mask Reply Informational

400023 2150 Fragmented ICMP Traffic Attack

400024 2151 Large ICMP Traffic Attack

400025 2154 Ping of Death Attack Attack

400026 3040 TCP NULL flags Attack

400027 3041 TCP SYN+FIN flags Attack

400028 3042 TCP FIN only flags Attack

400029 3153 FTP Improper Address Specified Informational

400030 3154 FTP Improper Port Specified Informational

400031 4050 UDP Bomb attack Attack

400032 4051 UDP Snork attack Attack

400033 4052 UDP Chargen DoS attack Attack

400034 6050 DNS HINFO Request Informational

1-161

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 400000 to 466002

401001

Error Message %PIX|ASA-4-401001: Shuns cleared

Explanation

The clear shun command was entered to remove existing shuns from memory.

Recommended Action None required. This message is displayed to allow an institution to keep a

record of shunning activity.

401002

Error Message %PIX|ASA-4-401002: Shun added: IP_address IP_address port port

Explanation A shun command was entered, where the first IP address is the shunned host. The other

addresses and ports are optional and are used to terminate the connection if available.

Recommended Action None required. This message is displayed to allow an institution to keep a

record of shunning activity.

400035 6051 DNS Zone Transfer Informational

400036 6052 DNS Zone Transfer from High Port Informational

400037 6053 DNS Request for All Records Informational

400038 6100 RPC Port Registration Informational

400039 6101 RPC Port Unregistration Informational

400040 6102 RPC Dump Informational

400041 6103 Proxied RPC Request Attack

400042 6150 ypserv (YP server daemon) Portmap Request Informational

400043 6151 ypbind (YP bind daemon) Portmap Request Informational

400044 6152 yppasswdd (YP password daemon) Portmap Request Informational

400045 6153 ypupdated (YP update daemon) Portmap Request Informational

400046 6154 ypxfrd (YP transfer daemon) Portmap Request Informational

400047 6155 mountd (mount daemon) Portmap Request Informational

400048 6175 rexd (remote execution daemon) Portmap Request Informational

400049 6180 rexd (remote execution daemon) Attempt Informational

400050 6190 statd Buffer Overflow Attack

Table 1-5 IPS syslog Messages (continued)

Message

Number Signature ID Signature Title Signature Type

1-162

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 400000 to 466002

401003

Error Message %PIX|ASA-4-401003: Shun deleted: IP_address

Explanation A single shunned host was removed from the shun database.

Recommended Action None required. This message is displayed to allow an institution to keep a

record of shunning activity.

401004

Error Message %PIX|ASA-4-401004: Shunned packet: IP_address ==> IP_address on interface

interface_name

Explanation A packet was dropped because the host defined by IP SRC is a host in the shun database.

A shunned host cannot pass traffic on the interface on which it is shunned. For example, an external

host on the Internet can be shunned on the outside interface.

Recommended Action None required. This message provides a record of the activity of shunned hosts.

This message and syslog message

%PIX|ASA-4-401005 can be used to evaluate further risk

assessment concerning this host.

401005

Error Message %PIX|ASA-4-401005: Shun add failed: unable to allocate resources for

IP_address IP_address port port

Explanation The security appliance is out of memory; a shun could not be applied.

Recommended Action The Cisco Intrusion Detection System should continue to attempt to apply this

rule. Attempt to reclaim memory and reapply a shun manually, or wait for the Cisco Intrusion

Detection System to do this.

402114

Error Message %PIX|ASA-4-402114: IPSEC: Received an protocol packet (SPI=spi, sequence

number=

seq_num) from remote_IP to local_IP with an invalid SPI.

•

protocol—IPSec protocol

• spi—IPSec Security Parameter Index

• seq_num—IPSec sequence number

• remote_IP—IP address of the remote endpoint of the tunnel

• username—Username associated with the IPSec tunnel

• local_IP—IP address of the local endpoint of the tunnel

1-163

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 400000 to 466002

Explanation This message is displayed when an IPSec packet is received that specifies an SPI that

does not exist in the SA database. This may be a temporary condition due to slight differences in

aging of SAs between the IPSec peers, or it may be because the local SAs have been cleared. It may

also indicate incorrect packets sent by the IPSec peer, which may be part of an attack. This message

is rate limited to no more than one message every five seconds.

Recommended Action The peer may not acknowledge that the local SAs have been cleared. If a new

connection is established from the local router, the two peers may then reestablish successfully.

Otherwise, if the problem occurs for more than a brief period, either attempt to establish a new

connection or contact the peer administrator.

402115

Error Message %PIX|ASA-4-402115: IPSEC: Received a packet from remote_IP to local_IP

containing act_prot data instead of exp_prot data.

Explanation

This message is displayed when an IPSec packet is received that is missing the expected

ESP header. The peer is sending packets that do not match the negotiated security policy. This may

indicate an attack. This message is rate limited to no more than one message every five seconds.

• remote_IP—IP address of the remote endpoint of the tunnel

• local_IP—IP address of the local endpoint of the tunnel

• act_prot—Received IPSec protocol

• exp_prot—Expected IPSec protocol

Recommended Action Contact the peer administrator.

402116

Error Message %PIX|ASA-4-402116: IPSEC: Received an protocol packet (SPI=spi, sequence

number= seq_num) from remote_IP ( username) to local_IP. The decapsulated inner packet

doesn’t match the negotiated policy in the SA. The packet specifies its destination

pkt_daddr, its source as pkt_saddr, and its protocol as pkt_prot. The SA specifies

its local proxy as id_daddr /id_dmask /id_dprot /id_dport and its remote proxy as

id_saddr /id_smask /id_sprot /id_sport.

Explanation

This message is displayed when a decapsulated IPSec packet does not match the

negotiated identity. The peer is sending other traffic through this security association. It may be due

to a security association selection error by the peer, or it may be part of an attack. This message is

rate limited to no more than one message every five seconds.

• protocol—IPSec protocol

• spi—IPSec Security Parameter Index

• seq_num—IPSec sequence number

• remote_IP—IP address of the remote endpoint of the tunnel

• username—Username associated with the IPSec tunnel

• local_IP—IP address of the local endpoint of the tunnel

1-164

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 400000 to 466002

• pkt_daddr—Destination address from the decapsulated packet

• pkt_saddr—Source address from the decapsulated packet

• pkt_prot—Transport protocol from the decapsulated packet

• id_daddr—Local proxy IP address

• id_dmask—Local proxy IP subnet mask

• id_dprot—Local proxy transport protocol

• id_dport—Local proxy port

• id_saddr—Remote proxy IP address

• id_smask—Remote proxy IP subnet mask

• id_sprot—Remote proxy transport protocol

• id_sport—Remote proxy port

Recommended Action Contact the peer administrator and compare policy settings.

402117

Error Message %PIX|ASA-4-402117: IPSEC: Received a non-IPSec (protocol) packet from

remote_IP to local_IP.

Explanation

This message is displayed when the received packet matched the crypto map ACL, but

it is not IPSec-encapsulated. The IPSec Peer is sending unencapsulated packets. This error can occur

because of a policy setup error on the peer. For example, the firewall may be configured to only

accept encrypted Telnet traffic to the outside interface port 23. If you attempt to Telnet without

IPSec encryption to the outside interface on port 23, this message appears, but not on telnet or traffic

to the outside interface on ports other than 23. This error can also indicate an attack. This syslog

message is not generated except under these conditions (for example, it is not generated for traffic

to the firewall interfaces themselves). See messages 710001, 710002, and 710003 for messages that

track TCP and UDP requests. This message is rate limited to no more than one message every five

seconds.

• protocol—IPSec protocol

• remote_IP—IP address of the remote endpoint of the tunnel

• local_IP—IP address of the local endpoint of the tunnel

Recommended Action Contact the peer administrator to compare policy settings.

1-165

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 400000 to 466002

402118

Error Message %PIX|ASA-4-402118: IPSEC: Received an protocol packet (SPI=spi, sequence

number seq_num) from remote_IP (username) to local_IP containing an illegal IP

fragment of length

frag_len with offset frag_offset.

Explanation

This message is displayed when a decapsulatd IPSec packet contains an IP fragment

with an offset less than or equal to 128 bytes. The latest version of the Security Architecture for IP

RFC recommends 128 bytes as the minimum IP fragment offset to prevent reassembly attacks. This

may be part of an attack. This message is rate limited to no more than one message every five

seconds.

• protocol—IPSec protocol

• spi—IPSec Security Parameter Index

• seq_num—IPSec sequence number

• remote_IP—IP address of the remote endpoint of the tunnel

• username—Username associated with the IPSec tunnel

• local_IP—IP address of the local endpoint of the tunnel

• frag_len—IP fragment length

• frag_offset—IP fragment offset in bytes

Recommended Action Contact the administrator of the remote peer to compare policy settings.

402119

Error Message %PIX|ASA-4-402119: IPSEC: Received an protocol packet (SPI=spi, sequence

number=

seq_num) from remote_IP (username) to local_IP that failed anti-replay

checking.

Explanation

This message is displayed when an IPSec packet is received with an invalid sequence

number. The peer is sending packets containing sequence numbers that may have been previously

used. This syslog message indicates that an IPSec packet has been received with a sequence number

outside of the acceptable window. This packet will be dropped by IPSec as part of a possible attack.

This message is rate limited to no more than one message every five seconds.

• protocol—IPSec protocol

• spi—IPSec Security Parameter Index

• seq_num—IPSec sequence number

• remote_IP—IP address of the remote endpoint of the tunnel

• username—Username associated with the IPSec tunnel

• local_IP—IP address of the local endpoint of the tunnel

Recommended Action Contact the peer administrator.

1-166

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 400000 to 466002

402120

Error Message %PIX|ASA-4-402120: IPSEC: Received an protocol packet (SPI=spi, sequence

number= seq_num) from remote_IP (username) to local_IP that failed authentication.

Explanation

This message is displayed when an IPSec packet is received and fails authentication.

The packet is dropped. The packet may have been corrupted in transit or the peer may be sending

invalid IPSec packets. This may indicate an attack if many of these packets are received from the

same peer. This message is rate limited to no more than one message every five seconds.

• protocol—IPSec protocol

• spi—IPSec Security Parameter Index

• seq_num—IPSec sequence number

• remote_IP—IP address of the remote endpoint of the tunnel

• username—Username associated with the IPSec tunnel

• local_IP—IP address of the local endpoint of the tunnel

Recommended Action Contact the administrator of the remote peer if many failed packets are

received.

402121

Error Message %PIX|ASA-4-402121: IPSEC: Received an protocol packet (SPI=spi, sequence

number=

seq_num) from peer_addr (username) to lcl_addr that was dropped by IPSec

(drop_reason).

Explanation

This message is displayed when an IPSec packet to be decapsulated was received and

subsequently dropped by the IPSec subsystem. This could indicate a problem with the device

configuration or with the device itself.

• protocol—IPSec protocol

• spi—IPSec Security Parameter Index

• seq_num—IPSec sequence number

• peer_addr—IP address of the tunnel's remote endpoint

• username—Username associated with the IPSec tunnel

• lcl_addr—IP address of the local endpoint of the tunnel

• drop_reason—Reason that the packet was dropped

Recommended Action If the problem persists, contact the Cisco TAC.

1-167

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 400000 to 466002

402122

Error Message %PIX|ASA-4-402122: Received a cleartext packet from src_addr to

dest_addr that was to be encapsulated in IPSec that was dropped by IPSec

(drop_reason).

Explanation

A packet to be encapsulated in IPSec was received and subsequently dropped by the

IPSec subsystem. This could indicate a problem with the device configuration or with the device

itself.

• src_addr—Source IP address

• dest_addr—Destination IP address

• drop_reason—Reason that the packet was dropped

Recommended Action If the problem persists, contact the Cisco TAC.

402123

Error Message %PIX|ASA-4-402123: CRYPTO: The accel_type hardware accelerator

encountered an error (code= error_string) while executing crypto command command.

Explanation

This message is displayed when an error is detected while running a crypto command

with a hardware accelerator. This could indicate a problem with the accelerator. This type of error

may occur for a variety of reasons, and this message supplements the crypto accelerator counters to

help determine the cause.

• accel_type—Hardware accelerator type

• error_string—Code indicating the type of error

• command—Crypto command that generated the error

Recommended Action If the problem persists, contact the Cisco TAC

402124

Error Message %ASA-4-402124: CRYPTO: The ASA hardware accelerator encountered an

error (Hardware error address, Core, Hardware error code, IstatReg, PciErrReg,

CoreErrStat, CoreErrAddr, Doorbell Size, DoorBell Outstanding, SWReset).

Explanation

This syslog message appears when the crypto hardware chip has reported a fatal error,

indicating the chip is inoperable. The information from this syslog message captures the information

and to allow further analysis of this problem. The crypto chip is reset when this condition is

detected, to unobtrusively allow the ASA to continue functioning. Also, the crypto environment at

the time this issue is detected is written to a crypto archive directory on flash, to provide further

debug information. Various parameters related to the crypto hardware are contained in this syslog

message; these include:

• HWErrAddr—Hardware address (set by crypto chip)

• Core

—Crypto core experiencing the error

1-168

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 400000 to 466002

• HwErrCode—Hardware error code (set by crypto chip)

• IstatReg

—Interrupt status register (set by crypto chip)

• PciErrReg

—PCI error register (set by crypto chip)

• CoreErrStat

—Core error status (set by crypto chip)

• CoreErrAddr

—Core error address (set by crypto chip)

• Doorbell Size

—Maximum crypto commands allowed

• DoorBell Outstanding

—Crypto commands outstanding

• SWReset

—Number of crypto chip resets since boot

Recommended Action

Forward the syslog message information to Cisco TAC for further analysis.

402125

Error Message %ASA-4-402125: The ASA hardware accelerator ring timed out

(parameters).

Explanation

The crypto driver has detected either the IPSEC or SSL/Admin descriptor ring is no

longer progressing, meaning the crypto chip no longer appears to be functioning. The crypto chip is

reset when this condition is detected, to unobtrusively allow the ASA to continue functioning. Also

the crypto environment at the time this issue is detected is written to a crypto archive directory on

flash, to provide further debug information.

• ring—IPSEC ring or Admin ring

• parameters—include the following:

Desc—Descriptor address

CtrlStat—Control/status value

ResultP—Success pointer

ResultVal—Success value

Cmd—Crypto command

CmdSize—Command size

Param—Command parameters

Dlen—Data length

DataP—Data pointer

CtxtP—VPN context pointer

SWReset—Number of crypto chip resets since boot

Recommended Action Forward the syslog message information to Cisco for further analysis.

1-169

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 400000 to 466002

402126

Error Message %ASA-4-402126: CRYPTO: The ASA created Crypto Archive File

Archive Filename as a Soft Reset was necessary. Please forward this archived

information to Cisco.

Explanation

There was a functional problem detected with the hardware crypto chip (see syslog

messages 4402124/4402125). To further debug the crypto problem a crypto archive file is generated,

containing the current crypto hardware environment (hardware registers, Crypto Desc Entries, and

so on). At boot time, a crypto_archive directory is automatically created on the flash file system (if

not in prior existence). A maximum of two crypto archive files are allowed to exist in this directory.

• Archive Filename—The name of the crypto archive file name. The crypto archive file names are

of the form, “crypto_arch_x.bin”, where “x” = (1 or 2).

Recommended Action Forward the crypto archive file(s) to Cisco for further analysis.

402127

Error Message %ASA-4-402127: CRYPTO: The ASA is skipping the writing of latest Crypto

Archive File as the maximum # of files, max_number, allowed have been written to

archive_directory. Please archive & remove files from Archive Directory if you

want more Crypto Archive Files saved.

Explanation

There was a functional problem detected with the HW Crypto chip (see syslog messages

4402124 and 4402125). This syslog message indicates a crypto archive file was not written as the

maximum number of crypto archive files already existed.

• max_number—Maximum number of files allowed in the archive directory; currently set to two

• archive_directory—Name of the archive directory

Recommended Action Forward previously generated crypto archive files to Cisco. Remove the

previously generated archive file(s) so more can be written (if deemed necessary).

402128

Error Message %ASA-5-402128: CRYPTO: An attempt to allocate a large memory block

failed, size: size, limit: limit

Explanation

An SSL connection is attempting to use more memory than allowed. The request has

been denied.

• size—The size of the memory block being allocated

• limit—The maximum size of allocated memory permitted

Recommended Action If this message persists, an SSL denial of service (DoS) attack may be in

progress. Contact the remote peer administrator or upstream provider.

1-170

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 400000 to 466002

402129

Error Message %ASA-6-402129: CRYPTO: An attempt to release a DMA memory block failed,

location: address

Explanation

An internal software error has occurred.

• address—The address being freed

Recommended Action Contact the Cisco TAC for assistance.

402130

Error Message %PIX|ASA-3-402130: CRYPTO: Received an ESP packet (SPI = 0x54A5C634,

sequence number= 0x7B) from 75.2.96.101 (user= user) to 85.2.96.10 with

incorrect IPsec padding.

Explanation

The ASA crypto hardware accelerator detected an IPSec packet with invalid padding.

• SPI—The SPI associated with the packet

• sequence number—The sequence number associated with packet

• user—username string

• padding—padding data from packet

Recommended Action There have been customers using the ATT VPN client that have experienced

this issue due to the ATT VPN client sometimes padding Ipsec packets incorrectly. While this syslog

is informational only and doesn't indicate a problem with the ASA, customers using the ATT VPN

client may wish to upgrade their VPN client software

403101

Error Message %PIX|ASA-4-403101: PPTP session state not established, but received an

XGRE packet, tunnel_id=

number, session_id=number

Explanation The security appliance received a PPTP XGRE packet without a corresponding control

connection session.

Recommended Action If the problem persists, contact the Cisco TAC

1-171

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 400000 to 466002

403102

Error Message %PIX|ASA-4-403102: PPP virtual interface interface_name rcvd pkt with

invalid protocol: protocol, reason: reason.

Explanation

The module received an XGRE encapsulated PPP packet with an invalid protocol field.

Recommended Action If the problem persists, contact the Cisco TAC.

403103

Error Message %PIX|ASA-4-403103: PPP virtual interface max connections reached.

Explanation

The module cannot accept additional PPTP connections.

Recommended Action None required. Connections are allocated as soon as they are available.

403104

Error Message %PIX|ASA-4-403104: PPP virtual interface interface_name requires mschap

for MPPE.

Explanation

The Microsoft Point-to-Point Encryption (MPPE) is configured but MS-CHAP

authentication is not.

Recommended Action Add MS-CHAP authentication with the vpdn group group_name ppp

authentication command.

403106

Error Message %PIX|ASA-4-403106: PPP virtual interface interface_name requires RADIUS

for MPPE.

Explanation

The MPPE is configured but RADIUS authentication is not.

Recommended Action Add RADIUS authentication with the vpdn group group_name ppp

authentication command.

1-172

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 400000 to 466002

403107

Error Message %PIX|ASA-4-403107: PPP virtual interface interface_name missing aaa

server group info

Explanation

The AAA server configuration information cannot be found.

Recommended Action Add the AAA server information with the vpdn group group_name client

authentication aaa aaa_server_group command.

403108

Error Message %PIX|ASA-4-403108: PPP virtual interface interface_name missing client

ip address option

Explanation

The client IP address pool information is missing.

Recommended Action Add IP address pool information with the vpdn group group_name client

configuration address local address_pool_name command.

403109

Error Message %PIX|ASA-4-403109: Rec'd packet not an PPTP packet. (ip) dest_address=

dest_address,

src_addr= source_address, data: string.

Explanation

The module received a spoofed PPTP packet. This may be a hostile event.

Recommended Action Contact the administrator of the peer to check the PPTP configuration settings.

403110

Error Message %PIX|ASA-4-403110: PPP virtual interface interface_name, user: user

missing MPPE key from aaa server.

Explanation

The AAA server is not returning the MPPE key attributes required to set up the MPPE

encryption policy.

Recommended Action Check the AAA server configuration and if the AAA server cannot return

MPPE key attributes, use local authentication instead with the vpdn group group_name client

authentication local command.

1-173

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 400000 to 466002

403500

Error Message %PIX|ASA-6-403500: PPPoE - Service name 'any' not received in PADO.

Intf:interface_name AC:ac_name.

Explanation

The security appliance requested the PPPoE service “any” from the access controller at

the Internet service provider. The response from the service provider includes other services but

does not include the service “any.” This is a discrepancy in the implementation of the protocol. The

PADO packet is processed normally and connection negotiations continue.

Recommended Action None required.

403501

Error Message %PIX|ASA-3-403501: PPPoE - Bad host-unique in PADO - packet dropped.

Intf:

interface_name AC:ac_name

Explanation The security appliance sent an identifier called the host-unique value to the access

controller. The access controller responded with a different host-unique value. The security

appliance is unable to identify the corresponding connection request for this response. The packet

is dropped and connection negotiations are discontinued.

Recommended Action Contact the Internet service provider. Either the access controller at the service

provider is mishandling the host-unique value or the PADO packet is being forged.

403502

Error Message %PIX|ASA-3-403502: PPPoE - Bad host-unique in PADS - dropping packet.

Intf:

interface_name AC:ac_name

Explanation The security appliance sent an identifier called the host-unique value to the access

controller. The access controller responded with a different host-unique value. The security

appliance is unable to identify the corresponding connection request for this response. The packet

was dropped and connection negotiations were discontinued.

Recommended Action Contact the Internet service provider. Either the access controller at the service

provider is mishandling the host-unique value or the PADO packet is being forged.

1-174

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 400000 to 466002

403503

Error Message %PIX|ASA-3-403503: PPPoE:PPP link down:reason

Explanation

The PPP link has gone down. There are many reasons why this could happen. The first

format will display a reason if PPP provides one.

Recommended Action Check the network link to ensure that the link is connected. The access

concentrator could be down. Ensure that your authentication protocol matches the access

concentrator. Ensure that your name and password are correct. Check with your ISP or network

support person.

403504

Error Message %PIX|ASA-3-403504: PPPoE:No 'vpdn group group_name' for PPPoE is

created

Explanation

PPPoE requires a dial-out configuration before starting a PPPoE session. In general, the

configuration should specify a dialing policy, the PPP authentication, the username, and a password.

The following example configures the security appliance for PPPoE dialout. The my-username and

my-password commands are used to authenticate the access concentrator, using PAP if necessary.

For example:

vpdn group my-pppoe request dialout pppoe

vpdn group my-pppoe ppp authentication pap

vpdn group my-pppoe localname my-username

vpdn username my-username password my-password

ip address outside pppoe setroute

Recommended Action Configure a VPDN group for PPPoE.

403505

Error Message %PIX|ASA-4-403505: PPPoE:PPP - Unable to set default route to IP_address

interface_name

Explanation This message is usually followed by the message - default route already exists.

Recommended Action Remove the current default route or remove the “setroute” parameter so that

there is no conflict between PPPoE and the manually configured route.

1-175

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 400000 to 466002

403506

Error Message %PIX|ASA-4-403506: PPPoE:failed to assign PPP IP_address netmask netmask

at interface_name

Explanation This message is followed by - subnet is the same as interface, or on failover

channel

Recommended Action In the first case, change the address causing the conflict. In the second case,

configure the PPPoE on an interface other than the failover interface.

403507

Error Message %PIX|ASA-3-403507:PPPoE:PPPoE client on interface interface failed to

locate PPPoE vpdn group group_name

Explanation

You can configure the PPPoE client on an interface to use a particular VPDN group by

entering the pppoe client vpdn group group_name command. If a PPPoE VPDN group of the

configured name is not located during system startup, this syslog message is generated.

• interface—The interface on which the PPPoE client failed.

• group_name —The VPDN group name of the PPPoe client on the interface.

Recommended Action Perform the following steps:

1. Add the required VPDN group by entering the vpdn group group_name command. Request

dialout PPPoE in global configuration mode and add all the group properties.

2. Remove the pppoe client vpdn group group_name command from the interface indicated. In

this case, the PPPoE client will attempt to use the first PPPoE VPDN group defined.

Note All changes take effect only after the PPPoE client on the interface is restarted by entering the

ip address pppoe command.

404101

Error Message %PIX|ASA-4-404101: ISAKMP: Failed to allocate address for client from

pool

string

Explanation ISAKMP failed to allocate an IP address for the VPN client from the pool that you

specified with the ip local pool command.

Recommended Action Use the ip local pool command to specify additional IP addresses for the pool.

1-176

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 400000 to 466002

404102

Error Message %PIX|ASA-3-404102: ISAKMP: Exceeded embryonic limit

Explanation

More than 500 embryonic security associations (SAs) exist, which could mean a DoS

attack.

Recommended Action Enter the show crypto isakmp ca command to determine the origin of the

attack. After the source is identified, deny access to the offending IP address or network.

405001

Error Message %PIX|ASA-4-405001: Received ARP {request | response} collision from

IP_address/MAC_address on interface interface_name to IP_address/MAC_address on

interface

interface_name

Explanation The security appliance received an ARP packet, and the MAC address in the packet

differs from the ARP cache entry.

Recommended Action This traffic might be legitimate, or it might indicate that an ARP poisoning

attack is in progress. Check the source MAC address to determine where the packets are coming

from and check to see if it belongs to a valid host.

405101

Error Message %PIX|ASA-4-405101: Unable to Pre-allocate H225 Call Signalling

Connection for foreign_address

outside_address[/outside_port] to local_address

inside_address[/inside_port]

Explanation

The module failed to allocate RAM system memory while starting a connection or has

no more address translation slots available.

Recommended Action If this message occurs periodically, it can be ignored. You can check the size

of the global pool compared to the number of inside network clients. A PAT address may be

necessary. Alternatively, shorten the timeout interval of translates and connections. This error

message may also be caused by insufficient memory; try reducing the amount of memory usage, or

purchasing additional memory. If the problem persists, contact the Cisco TAC.

1-177

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 400000 to 466002

405002

Error Message %PIX|ASA-4-405002: Received mac mismatch collision from

IP_address/MAC_address for authenticated host

Explanation

This packet appears for one of the following conditions:

• The security appliance received a packet with the same IP address but a different MAC address

from one of its uauth entries.

• You configured the vpnclient mac-exempt command on the security appliance, and the security

appliance receives a packet with an exempt MAC address but a different IP address from the

corresponding uauth entry.

Recommended Action This traffic might be legitimate, or it might indicate that a spoofing attack is in

progress. Check the source MAC address and IP address to determine where the packets are coming

from and check to see if they belong to a valid host.

405101

Error Message %PIX|ASA-4-405101: Unable to Pre-allocate H225 Call Signalling

Connection for foreign_address outside_address[/outside_port] to local_address

inside_address[/inside_port]

Explanation

The security appliance failed to allocate RAM system memory while starting a

connection or has no more address translation slots available.

Recommended Action Check the size of the global pool compared to the number of inside network

clients. A PAT address may be necessary. Alternatively, shorten the timeout interval of xlates and

connections. This could also be caused by insufficient memory; reduce the amount of memory

usage, or purchase additional memory. If this message occurs periodically, it can be ignored. If the

problem persists, contact the Cisco TAC.

405102

Error Message %PIX|ASA-4-405102: Unable to Pre-allocate H245 Connection for

foreign_address

outside_address[/outside_port] to local_address

inside_address[/inside_port]

Explanation

The security appliance failed to allocate RAM system memory while starting a

connection or has no more address translation slots available.

Recommended Action Check the size of the global pool compared to the number of inside network

clients. A PAT address may be necessary. Alternatively, shorten the timeout interval of xlates and

connections. This could also be caused by insufficient memory; reduce the amount of memory

usage, or purchase additional memory. If this message occurs periodically, it can be ignored. If the

problem persists, contact the Cisco TAC.

1-178

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 400000 to 466002

405103

Error Message %PIX|ASA-4-405103: H225 message from source_address/source_port to

dest_address/dest_port contains bad protocol discriminator hex

Explanation PIX is expecting the protocol discriminator, 0x08, but it received something other than

0x08. This might happen because the endpoint is sending a bad packet, or received a message

segment other than the first segment.

Recommended Action None required. The packet is allowed through.

405104

Error Message %PIX|ASA-4-405104: H225 message received from outside_address/outside_port

inside_address/inside_port before SETUP

Explanation

This message appears after an H.225 message is received out of order. The H.225

message was received before the initial SETUP message, which is not allowed. The security

appliance must receive an initial SETUP message for that H.225 call signalling channel before

accepting any other H.225 messages.

Recommended Action None required.

405105

Error Message %PIX|ASA-4-405105: H323 RAS message AdmissionConfirm received from

source_address/source_port to dest_address/dest_port without an AdmissionRequest

Explanation A gatekeeper has sent an admission confirm (ACF), but the security appliance did not

send an admission request (ARQ) to the gatekeeper.

Recommended Action Check the gatekeeper with the specified source_address to determine why it

sent an ACF without receiving an ARQ from the security appliance.

405106

Error Message %PIX|ASA-4-405106: H323 num channel is not created from %I/%d to %I/%d

Explanation

This syslog message is generated when the security appliance attempts to create a match

condition on the H.323 media-type channel. See the match media-type command for more

information.

Recommended Action None required.

1-179

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 400000 to 466002

405107

Explanation %PIX|ASA-4-405107: H245 Tunnel is detected and connection dropped from %I/%d to

%I/%d %s

Explanation This syslog message is generated when an H.323 connection has been dropped because

of attempted H.245 tunnel control during call setup. See the h245-tunnel-block command for more

information.

Recommended Action None required.

405201

Error Message %PIX|ASA-4-405201: ILS ILS_message_type from

inside_interface:source_IP_address to outside_interface:/destination_IP_address

has wrong embedded address embedded_IP_address

Explanation

The embedded address in the ILS packet payload is not the same as the source IP

address of the IP packet header.

Recommended Action Check the host with the specified with the source_IP_address to determine

why it sent an ILS packet with an incorrect embedded IP address.

405300

Error Message %PIX|ASA-4-405300: Radius Accounting Request received from from_addr

is not allowed

Explanation

The accounting request came from a host that was not configured in the policy-map. The

message is logged and processing stops.

• from_addr—The IP address of the host sending the request.

Recommended Action If the host was configured to send RADIUS accounting messages to the

security appliance, make sure it was configured in the correct policy-map that was applied to the

service-policy. If the host was not configured to send RADIUS accounting messages to the security

appliance, then check to see why the messages are being sent. If the messages are illegitimate, then

create the proper ACLs to drop the packets.

1-180

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 400000 to 466002

405301

Error Message %PIX|ASA-4-405301: Attribute attribute_number does not match for user user_ip

Explanation When the validate-attribute command is entered, the attribute values stored in the

Accounting Request Start received do not match those stored in entry, if it exists.

• attribute_number—The RADIUS attribute to be validated with RADIUS accounting. Values

range from 1 to 191. Vendor-specific attributes are not supported.

• user_ip—The IP address (framed IP attribute) of the user.

Recommended Action None required.

406001

Error Message %PIX|ASA-4-406001: FTP port command low port: IP_address/port to

IP_address on interface interface_name

Explanation A client entered an FTP port command and supplied a port less than 1024 (in the

well-known port range typically devoted to server ports). This is indicative of an attempt to avert the

site security policy. The security appliance drops the packet, terminates the connection, and logs the

event.

Recommended Action None required.

406002

Error Message %PIX|ASA-4-406002: FTP port command different address:

IP_address(IP_address) to IP_address on interface interface_name

Explanation A client issued an FTP port command and supplied an address other than the address

used in the connection. This error message is indicative of an attempt to avert the site.s security

policy. For example, an attacker might attempt to hijack an FTP session by changing the packet on

the way, and putting different source information instead of the correct source information. The

security appliance drops the packet, terminates the connection, and logs the event. The address in

parenthesis is the address from the port command.

Recommended Action None required.

1-181

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 400000 to 466002

407001

Error Message %PIX|ASA-4-407001: Deny traffic for local-host

interface_name:inside_address, license limit of number exceeded

Explanation

The host limit was exceeded. An inside host is counted toward the limit when one of the

following conditions is true:

• The inside host has forwarded traffic through the security appliance within the last five minutes.

• The inside host currently reserved an xlate connection or user authentication at the security

appliance.

Recommended Action The host limit is enforced on the low-end platforms. Use the show version

command to view the host limit. Use the show local-host command to view the current active hosts

and the inside users that have sessions at the security appliance. To forcefully disconnect one or

more users, use the clear local-host command. To expire the inside users more quickly from the

limit, set the xlate, connection, and uauth timeouts to the recommended values or lower. (See

Table 1-6.)

407002

Error Message %PIX|ASA-4-407002: Embryonic limit nconns/elimit for through connections

exceeded.outside_address/outside_port to global_address (inside_address)/inside_port on

interface

interface_name

Explanation This message is about connections through the security appliance. This message is

displayed when the number of connections from a specified foreign address over a specified global

address to the specified local address exceeds the maximum embryonic limit for that static. The

security appliance attempts to accept the connection if it can allocate memory for that connection.

It proxies on behalf of local host and sends a SYN_ACK packet to the foreign host. The security

appliance retains pertinent state information, drops the packet, and waits for the acknowledgment

from the client.

Recommended Action The message might indicate legitimate traffic, or indicate that a denial of

service (DoS) attack is in progress. Check the source address to determine where the packets are

coming from and whether it is a valid host.

Table 1-6 Timeouts and Recommended Values

Timeout Recommended Value

xlate 00:05:00 (five minutes)

conn 00:01:00 (one hour)

uauth 00:05:00 (five minutes)

1-182

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 400000 to 466002

407003

Error Message %PIX|ASA-4-407003: Established limit for RPC services exceeded number

Explanation

The security appliance tried to open a new hole for a pair of RPC servers or services that

have already been configured after the maximum number of holes has been met.

Recommended Action Wait for other holes to be closed (through associated timeout expiration) or

limit the number of active pairs of servers or services.

408001

Error Message %PIX|ASA-4-408001: IP route counter negative - reason, IP_address

Attempt: number

Explanation An attempt to decrement the IP route counter into a negative value failed.

Recommended Action Enter the clear ip route * command to reset the route counter. If the problem

persists, contact the Cisco TAC.

408002

Error Message %PIX|ASA-4-408002: ospf process id route type update address1 netmask1

[distance1/metric1] via source IP:interface1 address2 netmask2 [distance2/metric2] interface2

Explanation A network update was received from a different interface with the same distance and a

better metric than the existing route. The new route overrides the existing route that was installed

through another interface. The new route is for redundancy purposes only and means that a path has

shifted in the network. This change must be controlled through topology and redistribution. Any

existing connections affected by this change are probably disabled and will timeout. This path shift

only occurs if the network topology has been specifically designed to support path redundancy, in

which case it is expected.

Recommended Action None required.

408003

Error Message %PIX|ASA-4-408003: can't track this type of object hex

Explanation A component of the tracking system has encountered an object type that is not supported

by the component. A STATE object was expected.

• hex—A hexidecimal value(s) depicting variable value(s) or addresses in memory

Recommended Action Reconfigure the track object to make it a STATE object.

1-183

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 400000 to 466002

409001

Error Message %PIX|ASA-4-409001: Database scanner: external LSA IP_address netmask is

lost, reinstalls

Explanation

The software detected an unexpected condition. The router will take corrective action

and continue.

Recommended Action None required.

409002

Error Message %PIX|ASA-4-409002: db_free: external LSA IP_address netmask

Explanation An internal software error occurred.

Recommended Action None required.

409003

Error Message %PIX|ASA-4-409003: Received invalid packet: reason from IP_address,

interface_name

Explanation An invalid OSPF packet was received. Details are included in the error message. The

cause might be an incorrect OSPF configuration or an internal error in the sender.

Recommended Action Check the OSPF configuration of the receiver and the sender configuration for

inconsistency.

409004

Error Message %PIX|ASA-4-409004: Received reason from unknown neighbor IP_address

Explanation The OSPF hello, database description, or database request packet was received, but the

router could not identify the sender.

Recommended Action This situation should correct itself.

1-184

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 400000 to 466002

409005

Error Message %PIX|ASA-4-409005: Invalid length number in OSPF packet from IP_address

(ID IP_address), interface_name

Explanation The system received an OSPF packet with a field length of less than normal header size

or inconsistent with the size of the IP packet in which it arrived. This indicates a configuration error

in the sender of the packet.

Recommended Action From a neighboring address, locate the problem router and reboot it.

409006

Error Message %PIX|ASA-4-409006: Invalid lsa: reason Type number, LSID IP_address from

IP_address, IP_address, interface_name

Explanation The router received an LSA with an invalid LSA type. The cause is either memory

corruption or unexpected behavior on a router.

Recommended Action From a neighboring address, locate the problem router and reboot it. If the

problem persists, contact the Cisco TAC.

409007

Error Message %PIX|ASA-4-409007: Found LSA with the same host bit set but using

different mask LSA ID

IP_address netmask New: Destination IP_address netmask

Explanation An internal software error occurred.

Recommended Action If the problem persists, contact the Cisco TAC.

409008

Error Message %PIX|ASA-4-409008: Found generating default LSA with non-zero mask LSA

type :

number Mask: netmask metric: number area: string

Explanation The router tried to generate a default LSA with the wrong mask and possibly wrong

metric due to an internal software error.

Recommended Action If the problem persists, contact the Cisco TAC.

1-185

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 400000 to 466002

409009

Error Message %PIX|ASA-4-409009: OSPF process number cannot start. There must be at

least one up IP interface, for OSPF to use as router ID

Explanation

OSPF failed while attempting to allocate a router ID from the IP address of one of its

interfaces.

Recommended Action Make sure that there is at least one interface that is up and has a valid IP

address. If there are multiple OSPF processes running on the router, each requires a unique router

ID. You must have enough interfaces up so that each of them can obtain a router ID.

409010

Error Message %PIX|ASA-4-409010: Virtual link information found in non-backbone

area:

string

Explanation An internal error occurred.

Recommended Action If the problem persists, contact the Cisco TAC.

409011

Error Message %PIX|ASA-4-409011: OSPF detected duplicate router-id IP_address from

IP_address on interface interface_name

Explanation OSPF received a hello packet from a neighbor that has the same router ID as this routing

process. A full adjacency cannot be established.

Recommended Action The OSPF router ID should be unique. Change the neighbor router ID.

409012

Error Message %PIX|ASA-4-409012: Detected router with duplicate router ID IP_address

in area

string

Explanation OSPF received a hello packet from a neighbor that has the same router ID as this routing

process. A full adjacency cannot be established.

Recommended Action The OSPF router ID should be unique. Change the neighbor router ID.

1-186

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 400000 to 466002

409013

Error Message %PIX|ASA-4-409013: Detected router with duplicate router ID IP_address

in Type-4 LSA advertised by IP_address

Explanation

OSPF received a hello packet from a neighbor that has the same router ID as this routing

process. A full adjacency cannot be established.

Recommended Action The OSPF router ID should be unique. Change the neighbor router ID.

409023

Error Message %PIX|ASA-4-409023: Attempting AAA Fallback method method_name for

request_type request for user user:Auth-server group server_tag unreachable

Explanation

An authentication or authorization attempt to an external server has failed and will now

be performed using the local user database. aaa_operation is either “authentication” or

“authorization.” username is the user associated with the connection. server_group is the name of

the AAA server whose servers were unreachable.

Recommended Action Investigate any connectivity problems with the AAA servers configured in the

first method. Ping the authentication servers from the security appliance. Make sure that the

daemons are running on your AAA server.

410001

Error Message %PIX|ASA-4-410001: UDP DNS request from

source_interface:source_address/source_port to dest_interface:dest_address/dest_port; (label

length | domain-name length) 52 bytes exceeds remaining packet length of 44 bytes.

Explanation

This syslog message is generated when the domain-name length exceeds 255 bytes in a

UDP DNS packet. (See RFC 1035 section 3.1.)

Recommended Action None required.

410002

Error Message %PIX|ASA-2-410002: Dropped num DNS responses with mis-matched id in

the past sec second(s): from src_ifc:sip/sport to dest_ifc:dip/dport

Explanation

This syslog message is generated when the security device detects an excess number of

DNS responses with a mismatched DNS identifier. The threshold is set by the id-mismatch DNS

policy-map parameter submode command.

• num—The number of ID mismatch instances as configured by the id-mismatch command.

• sec—The duration in seconds as configured by the id-mismatch command.

1-187

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 400000 to 466002

• src_ifc—The source interface name at which the DNS message is received with a mismatched

DNS identifier.

• sip—The source IP address.

• sport—The source port.

• dest_ifc—The destination interface name.

• dip—The destination IP address.

• dport—The destination port.

Recommended Action A high rate of mismatched DNS identifiers might indicate an attack on the

cache. Check the IP address/port in the syslog message to trace the source of the attack. You can

configure ACLs to block traffic permanently from the source.

410003

Error Message %PIX|ASA-4-410003: action_class: action DNS query_response from

src_ifc:sip/sport to dest_ifc:dip/dport; further_info

Explanation

This syslog message is generated when a DNS classification is performed on a DNS

message and the specified criteria is satisfied. Then the configured action occurs.

• action_class—The “DNS Classification” action class.

• action—The action taken: “Dropped,” “Dropped (no TSIG),” or “Masked header flags for.”

• query_response—Either “query” or “response.”

• src_ifc—The source interface name.

• sip—The source IP address.

• sport—The source port.

• dest_ifc—The destination interface name.

• dip—The destination IP address.

• dport—The destination port.

• further_info—One of the following: “matched Class id: class_name,” “matched Class id:

match_command” (for a standalone match command), or “TSIG resource record not present”

(for syslog messages generated by the tsig enforced command).

Recommended Action None required.

1-188

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 400000 to 466002

410004

Error Message %ASA-6-410004: action_class: action DNS query_response from

src_ifc:sip/sport to dest_ifc:dip/dport; further_info

Explanation

This event is generated when a DNS classification is performed on a DNS message and

the specified criteria is satisfied.

• action_class—The “DNS Classification” action class.

• action—The action taken: “Received” or “Received (no TSIG).”

• query_response—Either “query” or “response.”

• src_ifc—The source interface name.

• sip—The source IP address.

• sport—The source port.

• dest_ifc—The destination interface name.

• dip—The destination IP address.

• dport—The destination port.

• further_info—One of the following: “matched Class id: class_name,” “matched Class id:

match_command” (for a standalone match command), or “TSIG resource record not present”

(for syslog messages generated by the tsig enforced command).

Recommended Action None required.

411001

Error Message %PIX|ASA-4-411001: Line protocol on interface interface_name changed

state to up

Explanation

The status of the line protocol has changed from down to up. If interface_name is a

logical interface name such as “inside” and “outside,” this message indicates that the logical

interface line protocol has changed from down to up. If interface_name is a physical interface name

such as “Ethernet0” and “GigabitEthernet0/1,” this message indicates that the physical interface line

protocol has changed from down to up.

Recommended Action None required.

411002

Error Message %PIX|ASA-4-411002:Line protocol on interface interface_name changed

state to down

Explanation

The status of the line protocol has changed from up to down. If interface_name is a

logical interface name such as “inside” and “outside,” this message indicates that the logical

interface line protocol has changed from up to down. In this case, the physical interface line protocol

1-189

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 400000 to 466002

status is not affected. If interface_name is a physical interface name such as “Ethernet0” and

“GigabitEthernet0/1,” this message indicates that the physical interface line protocol has changed

from up to down.

Recommended Action If this is an unexpected event on the interface, check the physical line.

411003

Error Message %PIX|ASA-4-411003: Configuration status on interface interface_name

changed state to downup

Explanation

The configuration status of the interface has changed from down to up.

Recommended Action If this is an unexpected event, check the physical line.

411004

Error Message %PIX|ASA-4-411004: Configuration status on interface interface_name

changed state to up

Explanation

The configuration status of the interface has changed from down to up.

Recommended Action None required.

411005

Error Message %ASA-4-411005: Interface variable 1 experienced a hardware transmit

hang. The interface has been reset.

Explanation

The interface experienced a hardware transmit hang that required a reset of the ethernet

controller to restore the interface to full operation. This is a known issue with Gigabit interfaces on

ASA 5510, ASA 5520, ASA 5540, and ASA 5550 devices.

• variable 1—The interface name, such as GigabitEthernet0/0

Recommended Action None required.

1-190

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 400000 to 466002

412001

Error Message %PIX|ASA-4-412001:MAC MAC_address moved from interface_1 to interface_2

Explanation This message is generated when a host move is detected from one module interface to

another. In a transparent security appliance, mapping between the host (MAC) and security

appliance port is maintained in a Layer 2 forwarding table. The table dynamically binds packet

source MAC addresses to a security appliance port. In this process, whenever movement of a host

from one interface to another interface is detected, this message is generated.

Recommended Action The host move might be valid or the host move might be an attempt to spoof

host MACs on other interfaces. If it is a MAC spoof attempt, you can either locate vulnerable hosts

on your network and remove them or configure static MAC entries, which will not allow MAC

address and port binding to change. If it is a genuine host move, no action is required.

412002

Error Message %PIX|ASA-4-412002:Detected bridge table full while inserting MAC

MAC_address on interface interface. Number of entries = num

Explanation This message is generated when the bridge table is full and an attempt is made to add

one more entry. The security appliance maintains a separate Layer 2 forwarding table per context

and the message is generated whenever a context exceeds its size limit. The MAC address will be

added, but it will replace the oldest existing dynamic entry (if available) in the table

Recommended Action This might be an attempted attack. Make sure that the new bridge table entries

are valid. In case of attack, use EtherType ACLs to access control vulnerable hosts.

413001

Error Message %ASA-4-413001: Module in slot slotnum is not able to shut down. Module

Error: errnum message

Explanation The module in slotnum was not able to comply with a request from the ASA system

module to shut down. It may be performing a task that could not be interrupted, like a software

upgrade. The errnum and message text describes the reason why the module could not shut down,

and recommends action.

Recommended Action Wait for the task on the module to complete before shutting down the module,

or use the session command to access the CLI on the module, and stop the task that's preventing the

module from shutting down.

1-191

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 400000 to 466002

413002

Error Message %ASA-4-413002: Module in slot slotnum is not able to reload. Module

Error: errnum message

Explanation The module in slotnum was not able to comply with a request from the ASA system

module to reload. It may be performing a task that could not be interrupted, like a software upgrade.

The errnum and message text describes the reason why the module could not reload, and the

recommended action.

Recommended Action Wait for the task on the module to complete before reloading the module, or

use the session command to access the CLI on the module and stop the task that is preventing the

module from reloading.

413003

Error Message %ASA-4-413003: Module in slot slotnum is not a recognized type

Explanation Generated whenever a card is detected that is not recognized as a valid card type.

Recommended Action Upgrade to a version of ASA system software that supports the module type

installed.

413004

Error Message %ASA-4-413004: Module in slot slotnum failed to write software vnewver

(currently vver), reason. Trying again.

Explanation

The module in the specified slot number failed to accept a software version, and will be

transitioned to an UNRESPONSIVE state. Another attempt will be made to update the module

software.

• slotnum—The slot number containing the module.

• newver—The new version number of software that was not successfully written to the module

(for example, 1.0(1)0).

• ver—The current version number of the software on the module (for example, 1.0(1)0).

• reason—The reason the new version could not be written to the module. The possible values for

reason include the following:

–

write failure.

–

failed to create a thread to write the image.

Recommended Action None required. Subsequent attempts will either generate a message indicating

a successful update or failure. You may verify the module transitions to UP after a subsequent update

attempt by using the show module slotnum command.

1-192

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 400000 to 466002

413005

Error Message %ASA-1-413005: prod_id Module in slot slot, application is not

supported app_name version app_vers type app_type

Explanation

The module installed in slot slot is running an unsupported application version or type.

• prod_id—Product ID string.

• slot—Slot = 0 indicates the system main board and slot 1 indicates the module installed in the

expansion slot. For this error, slot should always be 1.

• app_name—Application name (string).

• app_vers—Application version (string).

• app_type—Application type (decimal).

Recommended Action If the problem persists, contact the Cisco TAC.

413006

Error Message %ASA-4-413006: prod-id Module software version mismatch; slot slot is

prod-id version running-vers. Slot slot prod-id requires required-vers.

Explanation

The version of software running on the module in slot slot is not the version required by

another module.

• slot—Slot = 0 indicates the system main board and slot 1 indicates the module installed in the

expansion slot

• prod_id—Product Id string for the device installed in slot slot

• running_vers—Version of software currently running on the module installed in slot <slot>

• required_vers—Version of software required by the module in slot slot

Recommended Action If the problem persists, contact the Cisco TAC.

414001

Error Message %PIX|ASA-3-414001: Failed to save logging buffer using file name

filename to FTP server ftp_server_address on interface interface_name: [fail_reason]

Explanation

This syslog message is generated when logging module failed to save the logging buffer

to external FTP server.

Recommended Action Take appropriate action based on the failed reason:

• Protocol error—Make sure no connectivity issue between the FTP server and security

appliance, and FTP sever can accept FTP PORT command and put request.

• Invalid username or password—Make sure that the configured FTP client username and

password are correct.

1-193

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 400000 to 466002

• All other errors—If the problem persists, contact the Cisco TAC.

414002

Error Message %PIX|ASA-3-414002: Failed to save logging buffer to flash:/syslog

directory using file name: filename: [fail_reason]

Explanation

This syslog message is generated when logging module failed to save the logging buffer

to system flash.

Recommended Action If the failed reason is due to insufficient space, check the system flash's free

space, make sure that the configured limits of the logging flash-size command are set properly. If

the error is flash file system IO error, then contact the Cisco technical support for assistance.

414003

Error Message %ASA-3-414003: TCP Syslog Server intf: IP_Address/port not responding.

New connections are [permitted|denied] based on logging permit-hostdown policy.

Explanation

This message indicates that the TCP syslog server for remote host logging is successful,

is connected to the server, and that new connections are permitted or denied based on the logging

permit-hostdown policy. If logging permit-hostdown is configured, a new connection is permitted.

If not configured, a new connection is denied.

• intf—Interface of the security appliance to which the server is connected

• IP_Address—IP address of the remote TCP syslog server

• port—Port of the remote TCP syslog server

Recommended Action Check whether or not the configured TCP syslog server is up. To permit new

connections, configure the logging permit-hostdown policy. To deny new connections, do not

configure the logging permit-hostdown policy.

414004

Error Message %ASA-6-414004: TCP Syslog Server intf: IP_Address/port - Connection

restored

Explanation

A retry to the TCP syslog server has been successful, and the connection has been

established. This message is the first to reach the syslog server after a successful connection.

• intf—Interface of the security appliance to which the server is connected

• IP_Address—IP address of the remote TCP syslog server

• port—Port of the remote TCP syslog server

Recommended Action None required.

1-194

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 400000 to 466002

415001

Error Message %PIX|ASA-6-415001: HTTP - matched matched_string in policy-map

map_name, header field count exceeded connection_action from

int_type:IP_address/port_num to int_type:IP_address/port_num

Explanation

This syslog message is generated when one of the following occurs:

a. The total number of fields in the HTTP header exceeds the user-configured number of header

fields. The relevant command is: match {request | response} header count num.

b. The appearance of a specified field in the HTTP header exceeds the user-configured number for

this header field.The relevant command is: match {request | response} header header-name

count num.

• matched_string—The matched string is one of the following:

–

The class map ID, followed by the name of the class map. This string displays when the class

map is user configured.

–

The actual match command that initiated the syslog message. This string displays when the

class map is internal.

• map_name—The name of the policy map

• connection_action—“Dropping connection” or “Resetting connection.”

• interface_type—The type of interface, for example, DMZ, outside, and so on

• IP_address—The IP address of the interface

• port_num—The port number

Recommended Action Enter the match {request | response} header command to reconfigure the

HTTP header field value.

415002

Error Message %PIX|ASA-6-415002: HTTP - matched matched_string in policy-map map_name,

header field length exceeded

connection_action from int_type:IP_address/port_num to

int_type:IP_address/port_num

Explanation

This syslog message is generated when the specified HTTP header field length exceeds

the user-configured length.

• matched_string—The matched string is one of the following:

–

The class map ID, followed by the name of the class map. This string displays when the class

map is user configured.

–

The actual match command that initiated the syslog message. This string displays when the

class map is internal.

• map_name—The name of the policy map

• connection_action—“Dropping connection” or “Resetting connection.”

• interface_type—The type of interface, for example, DMZ, outside, and so on

• IP_address—The IP address of the interface

1-195

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 400000 to 466002

• port_num—The port number

Recommended Action Enter the match {request | response} header header_name length gt num

command to change the HTTP header field length.

415003

Error Message %PIX|ASA-6-415003: HTTP - matched matched_string in policy-map

map_name, body length exceeded connection_action from

int_type:IP_address/port_num to int_type:IP_address/port_num

Explanation

This syslog message is generated when the length of the message body exceeds

user-configured length.

• matched_string—The matched string is one of the following:

–

The class map ID, followed by the name of the class map. This string displays when the class

map is user configured.

–

The actual match command that initiated the syslog message. This string displays when the

class map is internal.

• map_name—The name of the policy map

• connection_action—“Dropping connection” or “Resetting connection.”

• interface_type—The type of interface, for example, DMZ, outside, and so on

• IP_address—The IP address of the interface

• port_num—The port number

Recommended Action Enter the match {request | response} body length gt num command to change

the length of the message body.

415004

Error Message %PIX|ASA-5-415004: HTTP - matched matched_string in policy-map

map_name, content-type verification failed connection_action from

int_type:IP_address/port_num to int_type:IP_address/port_num

Explanation

This syslog message is generated when the “magic number” in the body of the HTTP

message is not the correct magic number for the mime-type specified in the “content-type” field in

the HTTP message header.

• matched_string—The matched string is one of the following:

–

The class map ID, followed by the name of the class map. This string displays when the class

map is user configured.

–

The actual match command that initiated the syslog message. This string displays when the

class map is internal.

• map_name—The name of the policy map

• connection_action—“Dropping connection” or “Resetting connection.”

1-196

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 400000 to 466002

• interface_type—The type of interface, for example, DMZ, outside, and so on.

• IP_address—The IP address of the interface

• port_num—The port number

Recommended Action Enter the match {request | response} header content-type violation

command to correct the error.

415005

Error Message %PIX|ASA-5-415005: HTTP - matched matched_string in policy-map

map_name, URI length exceeded connection_action from int_type:IP_address/port_num

to int_type:IP_address/port_num

Explanation

This syslog message is generated when the length of the URI exceeds the

user-configured length.

• matched_string—The matched string is one of the following:

–

The class map ID, followed by the name of the class map. This string displays when the class

map is user configured.

–

The actual match command that initiated the syslog message. This string displays when the

class map is internal.

• map_name—The name of the policy map.

• connection_action—“Dropping connection” or “Resetting connection.”

• interface_type—The type of interface, for example, DMZ, outside, and so on.

• IP_address—The IP address of the interface.

• port_num—The port number.

Recommended Action Enter the match request uri length gt num command to change the length of

the URI.

415006

Error Message %PIX|ASA-5-415006: HTTP - matched matched_string in policy-map map_name,

URI matched

connection_action from int_type:IP_address/port_num to

int_type:IP_address/port_num

Explanation

This syslog message is generated when the URI matches the regular expression that the

user configured. See the match request uri regex {regex-name | class class-name} command for

more information.

• matched_string—The matched string is one of the following:

–

The class map ID, followed by the name of the class map. This string displays when the class

map is user configured.

–

The actual match command that initiated the syslog message. This string displays when the

class map is internal.

1-197

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 400000 to 466002

• map_name—The name of the policy map.

• connection_action—“Dropping connection” or “Resetting connection.”

• interface_type—The type of interface, for example, DMZ, outside, and so on.

• IP_address—The IP address of the interface.

• port_num—The port number.

Recommended Action None required.

415007

Error Message %PIX|ASA-5-415007: HTTP - matched matched_string in policy-map

map_name, Body matched connection_action from int_type:IP_address/port_num to

int_type:IP_address/port_num

Explanation

This syslog message is generated when the message body matches the regular

expression that the user configured. See the match {request | response} body regex {regex-name

| class class-name} command for more information.

• matched_string—The matched string is one of the following:

–

The class map ID, followed by the name of the class map. This string displays when the class

map is user configured.

–

The actual match command that initiated the syslog message. This string displays when the

class map is internal.

• map_name—The name of the policy map.

• connection_action—“Dropping connection” or “Resetting connection.”

• interface_type—The type of interface, for example, DMZ, outside, and so on.

• IP_address—The IP address of the interface.

• port_num—The port number.

Recommended Action None required.

415008

Error Message %PIX|ASA-5-415008: HTTP - matched matched_string in policy-map

map_name, header matched connection_action from int_type:IP_address/port_num to

int_type:IP_address/port_num

Explanation

This syslog message is generated when a value in a user-specified field in the message

header matches the regular expression that the user configured. See the match {request | response }

header header-field-name {regex-name | class class-name} command for more information.

• matched_string—The matched string is one of the following:

–

The class map ID, followed by the name of the class map. This string displays when the class

map is user configured.

1-198

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 400000 to 466002

–

The actual match command that initiated the syslog message. This string displays when the

class map is internal.

• map_name—The name of the policy map.

• connection_action—“Dropping connection” or “Resetting connection.”

• interface_type—The type of interface, for example, DMZ, outside, and so on.

• IP_address—The IP address of the interface.

• port_num—The port number.

Recommended Action None required.

415009

Error Message %PIX|ASA-5-415009: HTTP - matched matched_string in policy-map

map_name, method matched connection_action from int_type:IP_address/port_num to

int_type:IP_address/port_num

Explanation

This syslog message is generated when the HTTP method matches the user-configured

regular expression. See the match request method {regex-name | class class-name} command for

more information.

• matched_string—The matched string is one of the following:

–

The class map ID, followed by the name of the class map. This string displays when the class

map is user configured.

–

The actual match command that initiated the syslog message. This string displays when the

class map is internal.

• map_name—The name of the policy map.

• connection_action—“Dropping connection” or “Resetting connection.”

• interface_type—The type of interface, for example, DMZ, outside, and so on.

• IP_address—The IP address of the interface.

• port_num—The port number.

Recommended Action None required.

415010

Error Message %PIX|ASA-5-415010: matched matched_string in policy-map map_name, transfer

encoding matched

connection_action from int_type:IP_address/port_num to

int_type:IP_address/port_num

Explanation

This syslog message is issued when the value in the “transfer encoding” field matches

the user-configured regular expression or keyword. See the match {request | response} header

transfer-encoding {{regex-name | class class-name} | keyword} command for more information.

• matched_string—The matched string is one of the following:

1-199

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 400000 to 466002

–

The class map ID, followed by the name of the class map. This string displays when the class

map is user configured.

–

The actual match command that initiated the syslog message. This string displays when the

class map is internal.

• map_name—The name of the policy map.

• connection_action—“Dropping connection” or “Resetting connection.”

• interface_type—The type of interface, for example, DMZ, outside, and so on.

• IP_address—The IP address of the interface.

• port_num—The port number.

Recommended Action None required.

415011

Error Message %PIX|ASA-5-415011: HTTP - policy-map map_name:Protocol violation

connection_action from int_type:IP_address/port_num to

int_type:IP_address/port_num

Explanation

This syslog message is generated when the HTTP parser cannot detect a valid HTTP

message in the first few bytes of an HTTP message.

• map_name—The name of the policy map.

• connection_action—“Dropping connection” or “Resetting connection.”

• interface_type—The type of interface, for example, DMZ, outside, and so on.

• IP_address—The IP address of the interface.

• port_num—The port number.

Recommended Action Enter the protocol-violation action {drop | reset} log command to correct the

problem.

415012

Error Message %PIX|ASA-5-415012: HTTP - matched matched_string in policy-map

map_name, Unknown mime-type connection_action

from int_type:IP_address/port_num to

int_type:IP_address/port_num

Explanation

This syslog message is generated when the “content-type” field does not contain a mime

type that matches a built-in mime type.

• matched_string—The matched string is one of the following:

–

The class map ID, followed by the name of the class map. This string displays when the class

map is user configured.

–

The actual match command that initiated the syslog message. This string displays when the

class map is internal.

• map_name—The name of the policy map.

1-200

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 400000 to 466002

• connection_action—“Dropping connection” or “Resetting connection.”

• interface_type—The type of interface, for example, DMZ, outside, and so on.

• IP_address—The IP address of the interface.

• port_num—The port number.

Recommended Action Enter the match {request | response} header content-type unknown

command to correct the problem.

415013

Error Message %PIX|ASA-5-415013: HTTP - policy-map map-name:Malformed chunked

encoding connection_action from int_type:IP_address/port_num to

int_type:IP_address/port_num

Explanation

This syslog message is generated when a chunked encoding is malformed and the HTTP

message cannot be parse, and whenever logging for the protocol-violation command is configured.

• map-name— The name of the policy map.

• connection_action—“Dropping connection” or “Resetting connection.”

• interface_type—The type of interface, for example, DMZ, outside, and so on.

• IP_address—The IP address of the interface.

• port_num—The port number.

Recommended Action Enter the protocol-violation action {drop | reset} log command to correct the

problem.

415014

Error Message %PIX|ASA-5-415014: HTTP - matched matched_string in policy-map

map_name, Mime-type in response wasn't found in the accept-types of the request

connection_action

from int_type:IP_address/port_num to

int_type:IP_address/port_num

Explanation

This syslog message is generated when the mime type in an HTTP response is not in the

“accept” field of the request.

• matched_string—The matched string is one of the following:

–

The class map ID, followed by the name of the class map. This string displays when the class

map is user configured.

–

The actual match command that initiated the syslog message. This string displays when the

class map is internal.

• map_name—The name of the policy map.

• connection_action—“Dropping connection” or “Resetting connection.”

• interface_type—The type of interface, for example, DMZ, outside, and so on.

• IP_address—The IP address of the interface.

1-201

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 400000 to 466002

• port_num—The port number.

Recommended Action Enter the match req-resp content-type mismatch command to correct the

problem.

415015

Error Message %PIX|ASA-5-415015: HTTP - matched matched_string in policy-map map_name,

transfer-encoding unknown

connection_action from int_type:IP_address/port_num to

int_type:IP_address/port_num

Explanation

This syslog message is generated when the an empty transfer encoding occurs.

• matched_string—The matched string is one of the following:

–

The class map ID, followed by the name of the class map. This string displays when the class

map is user configured.

–

The actual match command that initiated the syslog message. This string displays when the

class map is internal.

• map_name—The name of the policy map.

• connection_action—“Dropping connection” or “Resetting connection.”

• interface_type—The type of interface, for example, DMZ, outside, and so on.

• IP_address—The IP address of the interface.

• port_num—The port number.

Recommended Action Enter the match {request | response} header transfer-encoding empty

command to correct the problem.

415016

Error Message %PIX|ASA-4-415016: policy-map map_name:Maximum number of unanswered

HTTP requests exceeded connection_action

from int_type:IP_address/port_num to

int_type:IP_address/port_num

Explanation

This syslog message is generated when the number of unanswered HTTP requests

exceeds the internal number of requests allowed.

• map_name—The name of the policy map.

• connection_action—“Dropping connection” or “Resetting connection.”

• interface_type—The type of interface, for example, DMZ, outside, and so on.

• IP_address—The IP address of the interface.

• port_num—The port number.

Recommended Action Enter the protocol-violation action {drop | reset} log command to correct the

problem.

1-202

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 400000 to 466002

415017

Error Message %PIX|ASA-6-415017: HTTP - matched_string in policy-map map_name,

arguments matched connection_action from int_type:IP_address/port_num to

int_type:IP_address/port_num

Explanation

This syslog message is generated when a pattern in the arguments matches the

user-configured regular expression or keyword. See the match request args regex {regex-name |

class class-name} command for more information.

• matched_string—The matched string is one of the following:

–

The class map ID, followed by the name of the class map. This string displays when the class

map is user configured.

–

The actual match command that initiated the syslog message. This string displays when the

class map is internal.

• map_name—The name of the policy map.

• connection_action—“Dropping connection” or “Resetting connection.”

• interface_type—The type of interface, for example, DMZ, outside, and so on.

• IP_address—The IP address of the interface.

• port_num—The port number.

Recommended Action None required.

415018

Error Message %PIX|ASA-5-415018: HTTP - matched matched_string in policy-map

map_name, Header length exceeded connection_action

from

int_type:IP_address/port_num to int_type:IP_address/port_num

Explanation

This syslog message is generated when the total header length exceeds the

user-configured length for the header.

• matched_string—The matched string is one of the following:

–

The class map ID, followed by the name of the class map. This string displays when the class

map is user configured.

–

The actual match command that initiated the syslog message. This string displays when the

class map is internal.

• map_name—The name of the policy map.

• connection_action—“Dropping connection” or “Resetting connection.”

• interface_type—The type of interface, for example, DMZ, outside, and so on.

• IP_address—The IP address of the interface.

• port_num—The port number.

Recommended Action Enter the match {request | response} header length gt num command to

reduce the length of the header.

1-203

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 400000 to 466002

415019

Error Message %PIX|ASA-5-415019: HTTP - matched matched_string in policy-map

map_name, status line matched connection_action from int_type:IP_address/port_num

to int_type:IP_address/port_num

Explanation

This syslog message is generated when the status line in a response matches

user-configured regex. See the match response status-line regex {regex-name | class class-name }

for more information.

• matched_string—The matched string is one of the following:

–

The class map ID, followed by the name of the class map. This string displays when the class

map is user configured.

–

The actual match command that initiated the syslog message. This string displays when the

class map is internal.

• map_name—The name of the policy map.

• connection_action—“Dropping connection” or “Resetting connection.”

• interface_type—The type of interface, for example, DMZ, outside, and so on.

• IP_address—The IP address of the interface.

• port_num—The port number.

Recommended Action None required.

415020

Error Message %PIX|ASA-5-415020: HTTP - matched matched_string in policy-map

map_name, a non-ASCII character was matched connection_action

from

int_type:IP_address/port_num to int_type:IP_address/port_num

Explanation

This syslog message is generated when a non-ASCII character is found.

Explanation

•

matched_string—The matched string is one of the following:

–

The class map ID, followed by the name of the class map. This string displays when the class

map is user configured.

–

The actual match command that initiated the syslog message. This string displays when the

class map is internal.

• map_name—The name of the policy map.

• connection_action—“Dropping connection” or “Resetting connection.”

• interface_type—The type of interface, for example, DMZ, outside, and so on.

• IP_address—The IP address of the interface.

1-204

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 400000 to 466002

• port_num—The port number.

Recommended Action Enter the match {request | response} header non-ascii command to correct

the problem.

416001

Error Message %PIX|ASA-4-416001: Dropped UDP SNMP packet from

source_interface:source_IP/source_port to dest_interface:dest_address/dest_port; version

(prot_version) is not allowed through the firewall

Explanation

An SNMP packet was denied passage through the security appliance because of a bad

packet format or a because the prot_version is not allowed through the security appliance. The field

prot_version can be one of the following values: 1, 2, 2c, 3.

Recommended Action Change the settings for SNMP inspection using the snmp-map command,

which allows the user to permit or deny specific protocol versions.

417001

Error Message %PIX|ASA-4-417001: Unexpected event received: number

Explanation A process received a signal but no handler was found for the event.

Recommended Action If the problem persists, contact the Cisco TAC.

417004

Error Message %PIX|ASA-4-417004: Filter violation error: conn number ( string:string) in

string

Explanation A client tried to modify a route attribute that the client does not own.

Recommended Action If the problem persists, contact the Cisco TAC.

1-205

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 400000 to 466002

417006

Error Message %PIX|ASA-4-417006: No memory for string) in string. Handling: string

Explanation An operation failed due to low memory but will be handled with another mechanism.

Explanation If the problem persists, contact the Cisco TAC.

417008

Error Message %PIX-4-417008 AutoRP: removed string embedded group address1/mask1 on

interface interface-name from address2 due to overlap address3/mask2

Explanation

The multicast boundary has a longer mask than the AutoRp encoded group.

• string—Either “Announcement” or “Discovery”

• interface-name—The interface name on which the packet was received

• address1—The embedded multicast group address

• address2—The source IP address of the AutoRP packet

• address3—The multicast boundary group address

• mask1—The embedded multicast group mask

• mask2—The multicast boundary group mask

Recommended Action Adjust the boundary access rules or RP mappings.

417009

Error Message %PIX-4-417009 AutoRp: discarded string on interface interface-name

from address due to malformed packet

Explanation

An AutoRp packet was received without a group count in the RP mapping.

• string—“Announcement” or “Discovery”

• interface-name—The name of the interface on which the packet was received

• address—The source IP address of the AutoRP packet

Recommended Action The originating device might not be RFC compliant. Upgrade the originating

device or notify the owner of the device.

1-206

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 400000 to 466002

418001

Error Message %PIX|ASA-4-418001: Through-the-device packet to/from management-only

network is denied: protocol_string from interface_name IP_address (port) to interface_name

IP_address (port)

Explanation

A packet from the specified source to the destination is dropped because it is traversing

the security appliance to/from the management only network.

• protocol_string—TCP, UDP, ICMP or protocol ID as a number in decimal

• interface_name— Interface name.

• IP_address—IP address

• port—Port number

Recommended Action Investigate who is generating such packet and why.

419001

Error Message %PIX|ASA-4-419001: Dropping TCP packet from src_ifc:src_IP/src_port to

dest_ifc:dest_IP/dest_port, reason: MSS exceeded, MSS size, data size

Explanation This message is generated when the length of the TCP packet exceeds the MSS

advertised in the 3-way handshake.

• src_ifc—Input interface name

• src_IP—The source IP address of the packet

• src_port—The source port of the packet

• dest_ifc—The output interface name

• dest_IP—The destination IP address of the packet

• dest_port—The destination port of the packet

Recommended Action If there is a need to allow packets that exceed the MSS, create a TCP map using

the exceed-mss command, as in the following example:

access-list http-list permit tcp any host server_ip eq 80

class-map http

match access-list http-list

tcp-map tmap

exceed-mss allow

policy-map global_policy

class http

set connection advanced-options tmap

1-207

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 400000 to 466002

419002

Error Message %ASA-4-419002: Received duplicate TCP SYN from

in_interface:src_address/src_port to out_interface:dest_address/dest_port with different

initial sequence number.

Explanation

A duplicate TCP SYN was received during the three-way-handshake that has a different

initial sequence number than the SYN that opened the embryonic connection. This could indicate

that SYNs are being spoofed. This message occurs in Release 7.0.4.1 and later.

• in_interface—The input interface

• src_address—The source IP address of the packet

• src_port—The source port of the packet

• out_interface—The output interface

• dest_address—The destination IP address of the packet

• dest_port—The destination port of the packet

Recommended Action None required.

419003

Error Message %ASA-4-419003: Cleared TCP urgent flag from in_ifc:src_ip/src_port to

out_ifc:dest_ip/dest_port.

Explanation

A duplicate TCP SYN was received during the three-way-handshake that has a different

initial sequence number than the SYN that opened the embryonic connection. This could indicate

that SYNs are being spoofed. This message occurs in Release 7.0.4.1 and later.

• in_ifc—The input interface

• src_ip—The source IP address of the packet

• src_port—The source port of the packet

• out_ifc—The output interface

• dest_ip—The destination IP address of the packet

• dest_port—The destination port of the packet

Recommended Action If users need to keep the urgent flag in TCP headers, they can use the

urgent-flag allow command in TCP map configuration.

1-208

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 400000 to 466002

420001

Error Message %ASA-3-420001: IPS card not up and fail-close mode used, dropping ICMP

packet

ifc_in:SIP to ifc_out:DIP (type ICMP_TYPE, code ICMP_CODE)

%ASA-3-420001: IPS card not up and fail-close mode used, dropping TCP packet from

ifc_in:SIP/

SPORT to ifc_out:DIP/DPORT\n

ASA-3-420001: IPS card not up and fail-close mode used, dropping UDP packet from

ifc_in:SIP/

SPORT to ifc_out:DIP/DPORT\n

ASA-3-420001: IPS card not up and fail-close mode used, dropping protocol protocol

packet from ifc_in:SIP to

ifc_out:DIP\n

Explanation This message is displayed when packets are dropped when IPS fail-close mode is used

and the IPS card is not up. This message is rate limited.

• ifc_in—Input interface name

• ifc_out—Output interface name

• SIP—Source IP of the packet

• SPORT —Source port of the packet

• DIP—Destination IP of the packet

• DPORT —Destination port of the packet

• ICMP_TYPE—Type of the ICMP packet

• ICMP_CODE—Code of the ICMP packet

Recommended Action Check and bring up the IPS card.

420002

Error Message %ASA-4-420002: IPS requested to drop ICMP packets ifc_in:SIP to

ifc_out:DIP (type ICMP_TYPE, code ICMP_CODE)

%ASA-4-420002: IPS requested to drop TCP packet from ifc_in:SIP/SPORT to

ifc_out:DIP/DPORT\n

ASA-4-420002: IPS requested to drop UDP packet from ifc_in:SIP/SPORT to

ifc_out:DIP/DPORT\n

ASA-4-420002: IPS requested to drop protocol packet from ifc_in:SIP to ifc_out:DIP\n

Explanation This message is displayed when IPS requests that the packet be dropped.

• ifc_in—Input interface name

• ifc_out—Output interface name

• SIP—Source IP of the packet

• SPORT —Source port of the packet

• DIP—Destination IP of the packet

1-209

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 400000 to 466002

• DPORT —Destination port of the packet

• ICMP_TYPE—Type of the ICMP packet

• ICMP_CODE—Code of the ICMP packet

Recommended Action None required.

420003

Error Message %ASA-4-420003: IPS requested to reset TCP connection from

ifc_in:SIP/SPORT to ifc_out:DIP/DPORT

Explanation This message is displayed when IPS requests to reset a TCP connection.

• ifc_in—Input interface name

• ifc_out—Output interface name

• SIP—Source IP of the packet

• SPORT —Source port of the packet

• DIP—Destination IP of the packet

• DPORT —Destination port of the packet

Recommended Action None required.

420004

Error Message %ASA-6-420004: Virtual Sensor sensor_name was added on the AIP SSM\n

Explanation

A virtual sensor was added on the AIP SSM card

• n—card number

Recommended Action None required.

420005

Error Message %ASA-6-420005: Virtual Sensor sensor_name was deleted from the AIP

SSM\n

Explanation

A virtual sensor was deleted from the AIP SSM card.

• n—card number

Recommended Action None required.

1-210

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 400000 to 466002

420006

Error Message %ASA-3-420006: Virtual Sensor not present and fail-close mode used,

dropping protocol packet from ifc_in:SIP/SPORT to ifc_out:DIP/DPORT\n

Explanation

This message is displayed when packets are dropped when IPS fail-close mode is used

and the virtual sensor used for the packet is not present.

• ifc_in—Input interface name

• ifc_out—Output interface name

• SIP—Source IP of the packet

• SPORT —Source port of the packet

• DIP—Destination IP of the packet

• DPORT —Destination port of the packet

Recommended Action Check and add the virtual sensor.

420007

Error Message %ASA-4-420007: application-string cannot be enabled for the module in

slot slot_id. The module’s current software version does not support this feature.

Please upgrade the software on the module in slot slot_id to support this feature.

Received backplane header version version_number, required backplane header

version version_number or higher.

Explanation

This message is generated by any new feature in the security appliance that needs a

corresponding software version in the SSM or SSC hardware module. The message is sent each time

that the security appliance module manager detects state changes in the SSM or SSC hardware

module.

• application-string—The name of the application (for example, Promiscuous IDS)

• slot_id—The module identifier, which is 1 for the current security appliance

• version_number—The version number of the message header between the security appliance

and the IPS application

Recommended Action Load the SSM or SSC hardware module with the correct software images that

support the designated application.

421001

Error Message %ASA-3-421001: TCP|UDP flow from interface_name:ip/port to

interface_name:ip/port is dropped because application has failed.

Explanation

A packet was dropped because the CSC SSM application failed. By default, this

message is rate limited to 1 message every 10 seconds.

• interface_name—The interface name.

1-211

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 400000 to 466002

• IP_address—The IP address.

• port—The port number.

• application—The CSC SSM is the only application supported in the current release.

Recommended Action Immediately investigate the problem with the service module.

421002

Error Message %ASA-6-421002: TCP|UDP flow from interface_name:IP_address/port to

interface_nam:IP_address/port bypassed application checking because the protocol is not

supported.

Explanation

Connection bypassed service module security checking because the protocol it is using

cannot be scanned by the service module. For example, the CSC SSM is not capable of scanning

TELNET traffic. If user configures TELNET traffic to be scanned, the traffic will bypass the

scanning service. By default, this message is rate limited to 1 message every 10 seconds.

• IP_address—The IP address.

• port—The port number.

• interface_name—The name of the interface on which the policy is applied.

• application—The CSC SSM is the only application supported in the current release.

Recommended Action The configuration should be modified to only include protocols that are

supported by the service module.

421003

Error Message %ASA-3-421003: Invalid data plane encapsulation.

Explanation

A packet injected by the service module did not have the correct data plane header.

Packets exchanged on data backplane adhere to a Cisco proprietary protocol called ASDP. Any

packet that does not have the proper ASDP header is dropped.

Recommended Action Use the capture name type asp-drop [ssm-asdp-invalid-encap] command to

capture the offending packets and contact the Cisco TAC.

421004

Error Message %ASA-7-421004: Failed to inject {TCP|UDP} packet from IP_address/port to

IP_address/port

Explanation The security appliance has failed to inject a packet as instructed by the service module.

This could happen if the security appliance tries to inject a packet into a flow that has already been

released.

• IP_address—The IP address.

1-212

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 400000 to 466002

• port—The port number.

Recommended Action This could happen because the security appliance maintains its connection

table independently from the service module. Normally it will not cause any problem. If this affects

security appliance performance, or if the problem persists, contact the Cisco TAC.

421005

Error Message %ASA-6-421005: interface_name:IP_address is counted as a user of application

Explanation A host has been counted toward the license limit. The specified host was counted as a

user of application. The total number of users in 24 hours is calculated at midnight for license

validation.

• interface_name—The interface name.

• IP_address—The IP address.

• application—The CSC SSM is the only application supported in the current release.

Recommended Action None required. However, if the overall count exceeds the user license you have

purchased, contact the Cisco to upgrade your license.

421006

Error Message %ASA-6-421006: There are number users of application accounted during the

past 24 hours.

Explanation

Identifies the total number of users who have used application for the past 24 hours.

This message is generated every 24 hours to give the total number of hosts that have used services

provided by the service module.

Recommended Action None required. However, if the overall count exceeds the user license you have

purchased, contact the Cisco to upgrade your license.

421007

Error Message %ASA-3-421007: TCP|UDP flow from interface_name:IP_address/port to

interface_name:IP_address/port is skipped because application has failed.

Explanation

This message is generated when a flow is skipped because the service module

application has failed. By default, this message is rate limited to 1 message every 10 seconds.

• IP_address—The IP address.

• port—The port number.

• interface_name—The name of the interface on which the policy is applied.

1-213

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 400000 to 466002

• application—the CSC SSM is the only application supported in the current release.

Recommended Action Immediately investigate the problem with the service module.

422004

Error Message %PIX|ASA-4-422004: IP SLA Monitor number0: Duplicate event received.

Event number number1

Explanation

The IP SLA monitor process has received a duplicate event. Currently, this message

applies to destroy events. Only one destroy request will be applied.

• number0—The SLA operation number.

• number1—The SLA operation event ID.

Recommended Action This is only a warning message. If this reoccurs, enter the show sla monitor

configuration SLA_operation_id command and copy the output of the command. Copy the message

as it appears on the console or in the syslog. Then contact Cisco TAC and provide the representative

with the information you gathered, along with information about the application that is configuring

and polling the SLA probes.

422005

Error Message %PIX|ASA-4-422005: IP SLA Monitor Probe(s) could not be scheduled because clock

is not set.

Explanation One or more IP SLA monitor probes could not be scheduled because the system clock

is not set.

Recommended Action Ensure that the system clock is functional by using NTP or another mechanism.

422006

Error Message %PIX|ASA-4-422006: IP SLA Monitor Probe number: string

Explanation The IP SLA monitor probe could not be scheduled. Either the configured starting time

has already occurred or the starting time is invalid.

• number—The SLA operation ID.

• string—A string describing the error.

Recommended Action Reschedule the failed probe with a valid start time.

1-214

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 400000 to 466002

423001

Error Message %ASA-4-423001: {Allowed | Dropped} invalid NBNS pkt_type_name with

error_reason_str from ifc_name:ip_address/port to ifc_name:ip_address/port.

Explanation

The NBNS packet format is incorrect.

Recommended Action None required.

423002

Error Message %ASA-4-423002: {Allowed | Dropped} mismatched NBNS pkt_type_name with

error_reason_str from ifc_name:ip_address/port to ifc_name:ip_address/port.

Explanation

There is an NBNS ID mismatch.

Recommended Action None required.

423003

Error Message %ASA-4-423003: {Allowed | Dropped} invalid NBDGM pkt_type_name with

error_reason_str from ifc_name:ip_address/port to ifc_name:ip_address/port.

Explanation

The NBDGM packet format is incorrect.

Recommended Action None required.

423004

Error Message %ASA-4-423004: {Allowed | Dropped} mismatched NBDGM pkt_type_name with

error_reason_str from ifc_name:ip_address/port to ifc_name:ip_address/port.

Explanation

There is an NBDGM ID mismatch.

Recommended Action None required.

423005

Error Message %ASA-4-423005: {Allowed | Dropped} NBDGM pkt_type_name fragment with

error_reason_str from ifc_name:ip_address/port to ifc_name:ip_address/port.

Explanation

The NBDGM fragment format is incorrect.

Recommended Action None required.

1-215

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 400000 to 466002

424001

Error Message %ASA-4-424001: Packet denied protocol_string intf_in:src_ip/src_port

intf_out:dst_ip/dst_port. [Ingress|Egress] interface is in a backup state.

Explanation

A packet was dropped because it was traversing the security appliance to/from a

redundant interface. Interface functionality is limited on low-end platforms. The interface specified

by the backup interface command can only be a backup for the primary interface configured. If the

default route to the primary interface is up, any traffic through the device from the backup interface

will be denied. Conversely, if the default route to the primary interface is down, traffic through the

device from the primary interface will be denied.

• protocol_string—The protocol string; for example, TCP or protocol ID (a decimal number).

• intf_in—The input interface name.

• src_ip—The source IP address of the packet.

• src_port—The source port of the packet.

• intf_out—The output interface name.

• dst_ip—The destination IP address of the packet.

• dst_port—The destination port of the packet.

Recommended Action Investigate the source of the denied packet.

424002

Error Message %ASA-4-424002: Connection to the backup interface is denied:

protocol_string intf:src_ip/src_port intf:dst_ip/dst_port

Explanation

A connection was dropped because it is in a backup state. Interface functionality is

limited on low-end platforms. The backup interface can only be a backup for the primary interface

specified by the backup interface command. If the default route to the primary interface is up, any

connection to the security appliance through the backup interface will be denied. Conversely, if the

default route to the primary interface is down, connections to the security appliance through the

primary interface will be denied.

• protocol_string—The protocol string; for example, TCP or protocol ID (a decimal number).

• intf_in—The input interface name.

• src_ip—The source IP address of the packet.

• src_port—The source port of the packet.

• intf_out—The output interface name.

• dst_ip—The destination IP address of the packet.

• dst_port—The destination port of the packet.

Recommended Action Investigate the source of the denied packet.

1-216

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 400000 to 466002

425001

Error Message %ASA-6-425001 Redundant interface redundant_interface_name created.

Explanation

This message indicates the specified redundant interface is created in the configuration.

• redundant_interface_name—Redundant interface name

Recommended Action None required.

425002

Error Message %ASA-6-425002 Redundant interface redundant_interface_name removed.

Explanation

This message indicates the specified redundant interface is removed from the

configuration.

• redundant_interface_name—Redundant interface name

Recommended Action None required.

425003

Error Message %ASA-6-425003 Interface interface_name added into redundant interface

redundant_interface_name.

Explanation

This message indicates the specified physical interface is added into the specified

redundant interface as a member interface.

• interface_name—An interface name

• redundant_interface_name—Redundant interface name

Recommended Action None required.

425004

Error Message %ASA-6-425004 Interface interface_name removed from redundant

interface redundant_interface_name.

Explanation

This message indicates the specified redundant interface is removed from the specified

redundant interface.

• interface_name—An interface name

• redundant_interface_name—Redundant interface name

Recommended Action None required.

1-217

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 400000 to 466002

425005

Error Message %ASA-5-425005 Interface interface_name become active in redundant

interface redundant_interface_name

Explanation

Within a redundant interface, one member interface is the active member. Traffic only

passes through the active member interface. This message indicates the specified physical interface

becomes the active member of the specified redundant interface. Member interface switchover

occurs when one of the following is true:

–

EXEC command redundant-interface interface-name active-member interface-name was

executed.

–

Active member interface is down while the standby member interface is up.

–

Standby member interface becomes up (from down) while the active member interface remains

down.

• interface_name—An interface name

• redundant_interface_name—Redundant interface name

Recommended Action Check the status of the member interfaces.

425006

Error Message %ASA-3-425006 Redundant interface redundant_interface_name switch

active member to interface_name failed.

Explanation

This message indicates there is an error when member interface switchover was

attempted.

• redundant_interface_name—Redundant interface name

• interface_name—An interface name

Recommended Action If the problem persists, contact the Cisco TAC.

428001

Error Message %ASA-6-428001: WAAS confirmed from in_interface:src_ip_addr/src_port

to out_interface:dest_ip_addr/dest_port, inspection services bypassed on this

connection.

Explanation

This syslog message is generated when WAAS optimization is detected on a connection.

All L7 inspection services, including IPS, are bypassed on WAAS-optimized connections.

Recommended Action No action is needed if the network contains WAE devices; otherwise, the

network administrator should investigate the use of the WAAS option on this connection.

1-218

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 400000 to 466002

431001

Error Message %PIX|ASA-4-431001: RTP conformance: Dropping RTP packet from

in_ifc:src_ip/src_port to out_ifc:dest_ip/dest_port, Drop reason: drop_reason

value

Explanation

The RTP packet was dropped.

• in_ifc—The input interface.

• src_ip—The source IP address of the packet.

• src_port—The source port of the packet.

• out_ifc—The output interface.

• dest_ip—The destination IP address of the packet.

• dest_port—The destination port of the packet.

• drop_reason—One of the following drop reasons:

- Incorrect version value—The version number from the packet is incorrect.

- Invalid payload-type value—The payload type from the packet is invalid.

- Incorrect SSRC value—The SSRC from the packet is incorrect.

- Out-of-range sequence number value sequence number from the packet.

- Out of sequence in packet in probation value sequence number from the packet.

Recommended Action Examine the dropped RTP packets to determine which field the RTP source is

setting incorrectly. Also examine the source to verify that it is legitimate and not an attacker trying

to misuse an opening in the security appliance.

431002

Error Message %PIX|ASA-4-431002: RTCP conformance: Dropping RTCP packet from

in_ifc:src_ip/src_port to out_ifc:dest_ip/dest_port, Drop reason: drop_reason

value

•

in_ifc—The input interface.

• src_ip—The source IP address of the packet.

• src_port—The source port of the packet.

• out_ifc—The output interface.

• dest_ip—The destination IP address of the packet.

• dest_port—The destination port of the packet.

• drop_reason—One of the following drop reasons:

–

Incorrect version value—The version number from the packet is incorrect.

1-219

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 400000 to 466002

–

Invalid payload-type value—The payload type from the packet is incorrect.

Recommended Action Examine the dropped RTP packets to determine which field the RTP source is

setting incorrectly. Also examine the source to verify that it is legitimate and not an attacker trying

to misuse an opening in the security appliance.

444004

Error Message %ASA-2-444004: Temporary license key key has expired. Applying

permanent license key permkey

Explanation

The temporary license that was installed has expired. The features the license provided

are no longer available.

• key—The temporary activation key.

• permkey—The permanent activation key.

Recommended Action A permanent license should be purchased and installed.

444005

Error Message %ASA-4-444005: Temporary license key key will expire in days days

Explanation

The temporary license will be expiring in the time specified. After that date, the features

the licensed provided are no longer available.

• key—The temporary activation key.

• days—The number of days left until expiration.

Recommended Action A permanent license should be purchased and installed before the temporary

license runs out.

444007

Error Message %ASA-2-444007: Timebased activation key activation-key has expired.

Reverting to [permanent | timebased] license key. The following features will be

affected: feature, feature

Explanation

The time-based activation key has expired. The specified features that the license

provided are no longer available.

• activation-key—The temporary activation key

• feature—The name of the licensed feature being affected

Recommended Action You must purchase another time-based activation key as soon as possible to

prevent service disruption for the features specified.

1-220

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 400000 to 466002

446001

Error Message %ASA-4-446001: Maximum TLS Proxy session limit of max_sess reached.

Explanation

A configured maximum session limit for TLS proxy was reached. New sessions beyond

the limit were denied.

• max_sess—The currently effective maximum session limit

Recommended Action If more TLS sessions are needed, use the tls-proxy maximum-sessions

max_sess command to increase the limit. Alternatively, you can use the tls-proxy proxy_name and

tls-proxy maximum-sessions max_sess commands, and then reboot for the commands to take

effect.

446002

Error Message %ASA-4-446002: Denied TLS Proxy session from src_ifc: src_ip/src_port

to dest_ifc:dest_ip/dest_port, licensed UC Proxy session limit of lic_num

exceeded.

Explanation

This syslog message is displayed when the licensed Unified Communication (UC)

Proxy session limit is hit. A UC license is required for ASA Phone Proxy, TLS Proxy for Cisco

Unified Mobile Advantage (CUMA) and MMP inspection, TLS Proxy for Cisco Unified Presence

(CUP) federation, and TLS Proxy for SIP and Skinny inspection.

• src_ifc—The source interface

• src_ip—The real source IP address

• src_port—The real source port

• dest_ifc—The destination interface

• dest_ip—The real destination IP address

• dest_port—The real destination port

• lic_num—The UC Proxy license number

Recommended Action None required.

446003

Error Message %ASA-4-446003: Denied TLS Proxy session from src_int:src_ip/src_port

to dst_int:dst_ip/dst_port, UC-IME license is disabled.

Explanation

The UC-IME license is either on or off. Once enabled, UC-IME can use any number of

available TLS sessions, according to the security appliance limit and the K8 export limit.

• src_int—The source interface name (inside or outside)

• src_ip—The source IP address

• src_port—The source port

1-221

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 400000 to 466002

• dst_int—The destination interface name (inside or outside)

• dst_ip—The destination IP address

• dst_port—The destination port

Recommended Action Check to see if UC-IME is disabled. If so, activate it.

448001

Error Message %ASA-4-448001: Denied SRTP crypto session setup on flow from

src_int:src_ip/src_port to dst_int:dst_ip/dst_port, licensed K8 SRTP crypto

session of limit exceeded

Explanation

For a K8 platform, the limit of 250 SRTP crypto sessions is enforced. Each pair of SRTP

encrypt/decrypt sessions is counted as one SRTP crypto session. A call is counted toward this limit

only when encryption/decryption is required for a medium, which means that if the pass-through is

set for the call, even if both legs use SRTP, they are not counted toward this limit.

• src_int—The source interface name (inside or outside)

• src_ip—The source IP address

• src_port—The source port

• dst_int—The destination interface name (inside or outside)

• dst_ip—The destination IP address

• dst_port—The destination port

• limit—The K8 limit of SRTP crypto sessions (250)

Note The K8 license limit applies to both UC and UC-IME calls.

Recommended Action None required. You can set up new SRTP crypto sessions only when existing

SRTP crypto sessions have been released.

450001

Error Message ASA-4-450001: Deny traffic for protocol protocol_id src

interface_name:IP_address/port dst interface_name:IP_address/port, licensed host

limit of num exceeded.

Explanation

The licensed host limit was exceeded. This message applies to the ASA 5505 adaptive

security appliance only.

• protocol_id—The protocol ID number.

• interface_name—The interface associated with the sender/receiver of the packet.

• IP_address—The IP address of the sender/receiver of the packet.

• port—The port number of the packet transmitted.

1-222

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 500001 to 509001

• num—The maximum host limit value.

Recommended Action None required.

466002

Error Message %ASA-4-466002: Denied TLS Proxy session from src_ifc: src_ip/src_port

to src_ifc: dest_ip/dest_port, licensed UC Proxy session limit of lic_num exceeded

Explanation

This message is displayed when the licensed UC proxy session limit is met. A UC

license is required for ASA phone proxy, TLS proxy for CUMA and MMP inspection, TLS proxy

for CUP federation, and TLS proxy for SIP and Skinny inspection.

• src_ifc—The source interface.

• src_ip—The real source IP address.

• src_port—The real source port number.

• dest_ifc—The destination interface.

• dest_ip—The real destination IP address.

• dest_port—The real destination port number.

• lic_num—The UC proxy license number.

Recommended Action None required.

Messages 500001 to 509001

This section contains messages from 500001 to 509001.

500001

Error Message %PIX|ASA-5-500001: ActiveX content modified src IP_address dest

IP_address on interface interface_name.

Explanation

This message is displayed after you turn on the activex option using the filter command,

and the security appliance detects an ActiveX object. The activex option allows the security

appliance to filter out ActiveX contents by modifying it so that it no longer is tagged as an HTML

object.

Recommended Action None required.

1-223

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 500001 to 509001

500002

Error Message %PIX|ASA-5-500002: Java content modified src IP_address dest IP_address

on interface interface_name.

Explanation

This message is displayed after you turn on the java option using the filter command,

and the security appliance detects an Java applet. The java option allows the security appliance to

filter out Java contents by modifying it so that it no longer is tagged as an HTML object.

Recommended Action None required.

500003

Error Message %PIX|ASA-5-500003: Bad TCP hdr length (hdrlen=bytes, pktlen=bytes) from

source_address/source_port to dest_address/dest_port, flags: tcp_flags, on interface

interface_name

Explanation This message indicates that a header length in TCP is incorrect. Some operating systems

do not handle TCP resets (RSTs) correctly when responding to a connection request to a disabled

socket. If a client tries to connect to an FTP server outside the security appliance and FTP is not

listening, then the server sends an RST. Some operating systems send incorrect TCP header lengths,

which causes this problem. UDP uses ICMP port unreachable messages.

The TCP header length may indicate that it is larger than the packet length, which results in a

negative number of bytes being transferred. A negative number is displayed by syslog message as

an unsigned number, which makes it appear much larger than it would be normally; for example, it

may show 4 GB transferred in 1 second.

Recommended Action None required. This message should occur infrequently.

500004

Error Message %PIX|ASA-4-500004: Invalid transport field for protocol=protocol, from

source_address/source_port to dest_address/dest_port

Explanation This message appears when there is an invalid transport number, in which the source or

destination port number for a protocol is zero. The protocol value is 6 for TCP and 17 for UDP.

Recommended Action If these messages persist, contact the administrator of the peer.

1-224

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 500001 to 509001

500005

Error Message %ASA-3-500005: connection terminated for protocol from

in_ifc_name:src_adddress/src_port to out_ifc_name:dest_address/dest_port due to

invalid combination of inspections on same flow. Inspect inspect_name is not

compatible with filter filter_name.

Explanation

This message is generated when a connection matched with single or multiple

inspection and/or single or multiple filter features that are not allowed to be applied to the same

connection.

• protocol—The protocol that the connection was using

• in_ifc_name—The input interface name.

• src_address—The source IP address of the connection.

• src_port—The source port of the connection.

• out_ifc_name—The output interface name.

• dest_address—The destination IP address of the connection.

• dest_port—The destination port of the packet.

• inspect_name—The inspect or filter feature name.

• filter_name—The filter feature name.

Recommended Action Review the class-map, policy-map, service-policy, and/or filter command

configurations that are causing the referenced inspection and/or filter features that are matched for

the connection. The rules for inspection and filter feature combinations for a connection are as

follows:

–

The inspect http [http-policy-map] and/or filter url and/or filter java and/or filter activex

commands are valid.

–

The inspect ftp [ftp-policy-map] and/or filter ftp commands are valid.

–

The filter https command with any other inspect command or filter command is not valid.

Besides these listed combinations, any other inspection and/or filter feature combinations are not

valid.

501101

Error Message %PIX|ASA-5-501101: User transitioning priv level

Explanation

The privilege level of a command was changed.

Recommended Action None required.

1-225

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 500001 to 509001

502101

Error Message %PIX|ASA-5-502101: New user added to local dbase: Uname: user Priv:

privilege_level Encpass: string

Explanation A new username record was created. The message lists the username, privilege level,

and encrypted password.

Recommended Action None required.

502102

Error Message %PIX|ASA-5-502102: User deleted from local dbase: Uname: user Priv:

privilege_level Encpass: string

Explanation A username record was deleted. The message lists the username, privilege level, and

encrypted password.

Recommended Action None required.

502103

Error Message %PIX|ASA-5-502103: User priv level changed: Uname: user From:

privilege_level To: privilege_level

Explanation

The privilege level of a user changed.

Recommended Action None required.

502111

Error Message %PIX|ASA-5-502111: New group policy added: name: policy_name Type:

policy_type

Explanation This is an indication that a group policy has been configured using the group-policy

CLI command. policy_name is the name of the group policy. policy_type is either “internal” or

“external.”

Recommended Action None required.

1-226

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 500001 to 509001

502112

Error Message %PIX|ASA-5-502112: Group policy deleted: name: policy_name Type:

policy_type

Explanation A group policy has been removed using the group-policy CLI command. policy_name

is the name of the group policy. policy_type is either “internal” or “external.”

Recommended Action None required.

503001

Error Message %PIX|ASA-5-503001: Process number, Nbr IP_address on interface_name from

string to

string, reason

Explanation An OSPF neighbor has changed its state. The message describes the change and the

reason for it. This message appears only if the log-adjacency-changes command is configured for

the OSPF process.

Recommended Action If the problem persists, contact the Cisco TAC.

504001

Error Message %PIX|ASA-5-504001: Security context context_name was added to the system

Explanation

A security context was successfully added to the system.

Recommended Action None required.

504002

Error Message %PIX|ASA-5-504002: Security context context_name was removed from the

system

Explanation

A security context was successfully removed from the system.

Recommended Action None required.

1-227

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 500001 to 509001

505001

Error Message %ASA-5-505001: Module in slot slotnum is shutting down. Please wait...

Explanation

Generated when a card is being shut down.

Recommended Action None required.

505002

Error Message %ASA-5-505002: Module in slot slotnum is reloading. Please wait...

Explanation

Generated when a card is being reloaded.

Recommended Action None required.

505003

Error Message %ASA-5-505003: Module in slot slotnum is resetting. Please wait...

Explanation

Generated when a module is being reset.

Recommended Action None required.

505004

Error Message %ASA-5-505004: Module in slot slotnum shutdown is complete.

Explanation

Generated when a module has been shut down.

Recommended Action None required.

505005

Error Message %ASA-5-505005: Module in slot slotnum is initializing control

communication. Please wait...

Explanation

Generated when a module has been detected and the ASA system module is initializing

control channel communication with it.

Recommended Action None required.

1-228

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 500001 to 509001

505006

Error Message %ASA-5-505006: Module in slot slotnum is Up.

Explanation

Generated when a module has completed control channel initialization and is in the UP

state.

Recommended Action None required.

505007

Error Message %ASA-5-505007: Module in slot slotnum is recovering. Please wait...

Explanation

Generated when a module is being recovered with the hw-module module slotnum

recover boot command.

Recommended Action None required.

505008

Error Message %ASA-5-505008: Module in slot slotnum software is being updated to

vnewver (currently vver)

Explanation

This message appears when the 4GE SSM module software is being upgraded by the

system module.

• slotnum—The slot number containing the module

• newver—The new version number of software that was not successfully written to the module

(for example, 1.0(1)0)

• ver—The current version number of the software on the module (for example, 1.0(1)0)

Recommended Action None required. The update is proceeding normally.

505009

Error Message %ASA-5-505009: Module in slot slotnum software was updated to vnewver

Explanation :This message appears when the 4GE SSM module software is successfully upgraded

by the system module.

• slotnum—The slot number containing the module

• newver—The new version number of software that was not successfully written to the module

(for example, 1.0(1)0)

1-229

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 500001 to 509001

• ver—The current version number of the software on the module (for example, 1.0(1)0)

Recommended Action None required. The update has completed successfully.

505010

Error Message %ASA-5-505010: Module in slot slot removed.

Explanation

This message is generated when an SSM is removed from the ASA chassis.

• slot—The slot from which the SSM is removed.

Recommended Action None required.

505011

Error Message %ASA-1-505011: Type Module in slot slot, data channel communication is

UP.

Explanation

This syslog message is generated whenever the data channel communication recovers

from a DOWN state.

• slot—The slot in which the application was detected.

• Type—The type of SSM.

Recommended Action None required.

505012

Error Message %ASA-5-505012: Module in slot slot, application stopped application,

version

Explanation This message is generated whenever an application is stopped or removed from a 4GE

SSM. This may occur when the 4GE SSM upgrades an application or when an application on the

4GE SSM is stopped or uninstalled.

• slot—The slot in which the application was stopped.

• application—The name of the application stopped.

• version—The application version stopped.

Recommended Action If an upgrade was not occurring on the 4GE SSM or the application was not

intentionally stopped or uninstalled, review the logs from the 4GE SSM to determine why the

application stopped.

1-230

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 500001 to 509001

505013

Error Message %ASA-5-505013: Module in slot slot application changed from: application

version version to: newapplication version newversion.

Explanation

This message is generated whenever an application version changes, such as after an

upgrade. This occurs when a software update for the application on the module is complete.

• slot—The slot in which the application was upgraded.

• application—The name of the application that was upgraded.

• version—The application version that was upgraded.

• slot—The slot in which the application was upgraded.

• application—The name of the application that was upgraded.

• version—The application version that was upgraded.

• newapplication—The new application name.

• newversion—The new application version.

Recommended Action Verify that the upgrade was expected and that the new version is correct.

505014

Error Message %ASA-1-505014: prod_id Module in slot slot, application down name,

version version reason

Explanation

The application running on the module in slot slot is disabled.

• prod_id—Product ID string for the device installed in slot slot

• slot—Slot = 0 indicates the system main board, and slot 1 indicates the module installed in the

expansion slot

• name—Application name (string)

• application—The name of the application that was upgraded

• version—The application version (string)

• reason—Failure reason (string)

Recommended Action If the problem persists, contact the Cisco TAC.

505015

Error Message %ASA-1-505015: SSM model Module in slot number, application up

application, version version

Explanation

The application running on the SSM in slot number is up and running.

• SSM model—The SSM model for the device installed in slot number

1-231

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 500001 to 509001

• number—Slot 0 indicates the system main board, and slot 1 indicates the SSM installed in the

expansion slot

• application—The application name (string)

• version—The application version (string)

Recommended Action None required.

505016

Error Message %ASA-3-505016: prod_id Module in slot slot application changed from:

name version version state state to: name version state state.

Explanation

The application version or name change was detected.

• prod_id—Product ID string for the device installed in slot slot

• slot—Slot = 0 indicates the system main board, and slot 1 indicates the module installed in the

expansion slot

• name—Application name (string)

• version—The application version (string)

• state—Application state (string)

• application—The name of the application that was upgraded

Recommended Action Verify that the change was expected and that the new version is correct.

506001

Error Message %ASA-5-506001: event_source_string event_string

Explanation Status of a file system has changed. The message describes the event and the source of

the event that caused a file system to become available or unavailable. Examples of sources and

events that could cause a file system status change are as follows:

• External CompactFlash removed

• External CompactFlash inserted

• External CompactFlash unknown event

Recommended Action None required.

1-232

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 500001 to 509001

507001

Error Message %PIX|ASA-5-507001: Terminating TCP-Proxy connection from

interface_inside:source_address/source_port to interface_outside:dest_address/dest_port -

reassembly limit of

limit bytes exceeded

Explanation

This message is displayed when reassembly buffer limit is exceeded during assembling

TCP segments.

• source_address/source_port—The source IP address and the source port of the packet initiating

the connection.

• dest_address/dest_port—The destination IP address and the destination port of the packet

initiating the connection.

• interface_inside—The name of the interface on which the packet which initiated the connection

arrives.

• interface_outside—The name of the interface on which the packet which initiated the

connection exits.

• limit—The configured embryonic connection limit for the traffic class.

Recommended Action None required.

507002

Error Message %PIX|ASA-4-507002: Data copy in proxy-mode exceeded the buffer limit

Explanation

This syslog message is generated when there is an operational error when processing a

fragmented TCP message.

Recommended Action None required.

507003

Error Message %ASA-3-507003: The flow of type protocol from the originating

interface: src_ip/src_port to dest_if:dest_ip/dest_port terminated by inspection

engine, reason

Explanation

This syslog message is generated when the TCP proxy/session API terminates a

connection for various reasons. The reason is provided in the syslog message.

• protocol—The protocol for the flow.

• src_ip—The source IP address for the flow.

• src_port—The name of the source port for the flow.

• dest_if—The destination interface for the flow.

• dest_ip—The destination IP address for the flow.

• dest_port—The destination port for the flow.

1-233

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 500001 to 509001

• reason—The description of the reason why the flow is being terminated by the inspection

engine. Valid reasons include:

–

failed to create flow

–

failed to initialize session API

–

filter rules installed/matched are incompatible

–

failed to consolidate new buffer data with original

–

reset unconditionally

–

reset based on “service reset inbound” configuration

–

disconnected, dropped packet

–

packet length changed

–

reset reflected back to sender

–

proxy inspector reset unconditionally

–

proxy inspector drop reset

–

proxy inspector received data after FIN

–

proxy inspector disconnected, dropped packet

–

inspector reset unconditionally

–

inspector drop reset

–

inspector received data after FIN

–

inspector disconnected, dropped packet

–

could not buffer unprocessed data

–

session API proxy forward failed

–

conversion of inspect data to session data failed

Recommended Action None required.

508001

Error Message %PIX|ASA-5-508001: DCERPC message_type non-standard version_type

version version_number from src_if:src_ip/src_port to dest_if:dest_ip/dest_port,

terminating connection.

Explanation

This message is generated when using DCERPC inspection. It is logged when a message

header contains a nonstandard major or minor version.

• message_type—The DCERPC message type.

• version_type—The version type, major or minor.

• version_number—The nonstandard version in the message header.

Recommended Action If this is a valid version, and the problem persists, contact the Cisco TAC.

1-234

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 500001 to 509001

508002

Error Message %PIX|ASA-5-508002: DCERPC response has low endpoint port port_number

from src_if:src_ip/src_port to dest_if:dest_ip/dest_port, terminating connection.

Explanation

This message is generated when using DCERPC inspection. The message is logged

when a response message contains an endpoint port number less than 1024 (in the range of

well-known server ports).

Recommended Action None required.

1-235

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 602101 to 634001

509001

Error Message %ASA-5-509001: Connection attempt from src_intf:src_ip/src_port to

dst_intf:dst_ip/dst_port was prevented by “no forward” command.

Explanation

The no forward interface command was entered to block traffic from the source

interface to the destination interface given in the syslog message. This command is required on

low-end platforms to allow the creation of interfaces beyond the licensed limit.

• src_intf—The name of the source interface to which the no forward interface command

restriction applies.

• dst_intf—The name of the destination interface to which the no forward interface command

restriction applies.

Recommended Action Upgrade the license to remove the requirement of this command on low-end

platforms and remove the command from the configuration.

Messages 602101 to 634001

This section contains messages from 602101 to 634001.

602101

Error Message %PIX|ASA-6-602101: PMTU-D packet number bytes greater than effective

mtu

number dest_addr=dest_address, src_addr=source_address, prot=protocol

Explanation This message occurs when the security appliance sends an ICMP destination

unreachable message and when fragmentation is needed, but the “don’t-fragment” bit is set.

Recommended Action Ensure that the data is sent correctly.

602103

Error Message %PIX|ASA-6-602103: IPSEC: Received an ICMP Destination Unreachable

from src_addr with suggested PMTU of rcvd_mtu; PMTU updated for SA with peer

peer_addr, SPI spi, tunnel name username, old PMTU old_mtu, new PMTU new_mtu.

Explanation

This message is displayed when the MTU of an SA is changed. When a packet is

received for an IPSec tunnel, the corresponding SA is located and the MTU is updated based on the

MTU suggested in the ICMP packet. If the suggested MTU is greater than 0 but less than 256, then

the new MTU is set to 256. If the suggested MTU is 0, the old MTU is reduced by 256 or it is set to

256, whichever value is greater. If the suggested MTU is greater than 256, then the new MTU is set

to the suggested value.

• src_addr—IP address of the PMTU sender

• rcvd_mtu—Suggested MTU received in the PMTU message

1-236

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 602101 to 634001

• peer_addr—IP address of the IPSec peer

• spi—IPSec Security Parameter Index

• username—Username associated with the IPSec tunnel

• old_mtu—Previous MTU associated with the IPSec tunnel

• new_mtu—New MTU associated with the IPSec tunnel

Recommended Action None required.

602104

Error Message %PIX|ASA-6-602104: IPSEC: Received an ICMP Destination Unreachable

from src_addr, PMTU is unchanged because suggested PMTU of rcvd_mtu is equal to or

greater than the current PMTU of

curr_mtu, for SA with peer peer_addr, SPI spi, tunnel

name username.

•

src_addr—IP address of the PMTU sender

• rcvd_mtu—Suggested MTU received in the PMTU message

• curr_mtu—Current MTU associated with the IPSec tunnel

• peer_addr—IP address of the IPSec peer

• spi—IPSec Security Parameter Index

• username—Username associated with the IPSec tunnel

Explanation This message occurs when an ICMP message is received indicating that a packet sent

over an IPSec tunnel exceeded the path MTU and the suggested MTU is greater than or equal to the

current MTU. Because the MTU value is already correct, no MTU adjustment is made. This may

happen when multiple PMTU messages are received from different intermediate stations and the

MTU is adjusted before the current PMTU message is processed.

Recommended Action None required.

602303

Error Message %PIX|ASA-6-602303: IPSEC: An direction tunnel_type SA (SPI=spi) between

local_IP and remote_IP (username) has been created.

•

direction—SA direction (inbound or outbound)

• tunnel_type—SA type (remote access or L2L)

• spi—IPSec Security Parameter Index

• local_IP—IP address of the tunnel local endpoint

• remote_IP—IP address of the tunnel remote endpoint

• username—Username associated with the IPSec tunnel

Explanation A new security association (SA) was created.

Recommended Action No action is required.

1-237

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 602101 to 634001

602304

Error Message %PIX|ASA-6-602304: IPSEC: An direction tunnel_type SA (SPI=spi) between

local_IP and remote_IP (username) has been deleted.

Explanation

This message is displayed when an SA is deleted.

• direction—SA direction (inbound or outbound)

• tunnel_type—SA type (remote access or L2L)

• spi—IPSec Security Parameter Index

• local_IP—IP address of the tunnel local endpoint

• remote_IP—IP address of the tunnel remote endpoint

• username—Username associated with the IPSec tunnel

Recommended Action No action is required.

603101

Error Message %PIX|ASA-6-603101: PPTP received out of seq or duplicate pkt,

tnl_id=

number, sess_id=number, seq=number.

Explanation

The security appliance received a PPTP packet that was out of sequence or duplicated.

Recommended Action If the packet count is high, contact the peer administrator to check client PPTP

configuration.

603102

Error Message %PIX|ASA-6-603102: PPP virtual interface interface_name - user: user aaa

authentication started.

Explanation

The security appliance sent an authentication request to the AAA server.

Recommended Action None required.

603103

Error Message %PIX|ASA-6-603103: PPP virtual interface interface_name - user: user aaa

authentication

status

Explanation The security appliance received an authentication response from the AAA server.

Recommended Action None required.

1-238

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 602101 to 634001

603104

Error Message %PIX|ASA-6-603104: PPTP Tunnel created, tunnel_id is number,

remote_peer_ip is remote_address, ppp_virtual_interface_id is number,

client_dynamic_ip is

IP_address, username is user, MPPE_key_strength is string

Explanation A PPTP tunnel was created.

Recommended Action None required.

603105

Error Message %PIX|ASA-6-603105: PPTP Tunnel deleted, tunnel_id = number,

remote_peer_ip= remote_address

Explanation A PPTP tunnel was deleted.

Recommended Action None required.

603106

Error Message %PIX|ASA-6-603106: L2TP Tunnel created, tunnel_id is number,

remote_peer_ip is remote_address, ppp_virtual_interface_id is number,

client_dynamic_ip is IP_address, username is user

Explanation An L2TP tunnel was created.

Recommended Action None required.

603107

Error Message %PIX|ASA-6-603107: L2TP Tunnel deleted, tunnel_id = number,

remote_peer_ip =

remote_address

Explanation An L2TP tunnel was deleted.

Recommended Action None required.

1-239

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 602101 to 634001

603108

Error Message %PIX|ASA-6-603108: Built PPTP Tunnel at interface_name, tunnel-id =

number, remote-peer = IP_address, virtual-interface = number, client-dynamic-ip =

IP_address, username = user, MPPE-key-strength = number

Explanation This message is displayed each time a new PPPoE tunnel is created.

Recommended Action None required.

603109

Error Message %PIX|ASA-6-603109: Teardown PPPOE Tunnel at interface_name, tunnel-id =

number, remote-peer = IP_address

Explanation This message is displayed each time a new PPPoE tunnel is deleted.

Recommended Action None required.

603110

Error Message %ASA-7-603110: Multiple L2TP sessions added to the tunnel. tunnel_id:

tunnel id, number_of_sessions: session_count

Explanation

This message is displayed when multiple sessions are added to an L2TP tunnel.

• tunnel id—The L2TP tunnel identifier

• session_count—The total number of sessions associated with the L2TP tunnel

Recommended Action None required.

604101

Error Message %PIX|ASA-6-604101: DHCP client interface interface_name: Allocated ip =

IP_address, mask = netmask, gw = gateway_address

Explanation The security appliance DHCP client successfully obtained an IP address from a DHCP

server. The dhcpc command statement allows the security appliance to obtain an IP address and

network mask for a network interface from a DHCP server as well as a default route. The default

route statement uses the gateway address as the address of the default router.

Recommended Action None required.

1-240

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 602101 to 634001

604102

Error Message %PIX|ASA-6-604102: DHCP client interface interface_name: address

released

Explanation

The security appliance DHCP client released an allocated IP address back to the DHCP

server.

Recommended Action None required.

604103

Error Message %PIX|ASA-6-604103: DHCP daemon interface interface_name: address granted

MAC_address (IP_address)

Explanation

The security appliance DHCP server granted an IP address to an external client.

Recommended Action None required.

604104

Error Message %PIX|ASA-6-604104: DHCP daemon interface interface_name: address

released

Explanation

An external client released an IP address back to the security appliance DHCP server.

Recommended Action None required.

605004

Error Message %PIX|ASA-6-605004: Login denied from source-address/source-port to

interface:destination/service for user “username”

The following form of the message is displayed when the user attempts to login to the console:

Explanation This message appears after an incorrect login attempt or a failed login to the security

appliance. For all logins, three attempts are allowed per session, and the session is terminated after

three incorrect attempts. For SSH and TELNET logins, this message is generated after the third

failed attempt or if the TCP session is terminated after one or more failed attempts. For other types

of management sessions, this message is generated after every failed attempt.

• source-address—Source address of the login attempt

• source-port—Source port of the login attempt

• interface—Destination management interface

1-241

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 602101 to 634001

• destination—Destination IP address

• service—Destination service

• username —Destination management interface

Recommended Action If this message appears infrequently, no action is required. If this message

appears frequently, it may indicate an attack. Communicate with the user to verify the username and

password.

605005

Error Message %PIX|ASA-6-605005: Login permitted from source-address/source-port to

interface:destination/service for user “username”

The following form of the message is displayed when the user logs in to the console:

Explanation This message appears when a user is authenticated successfully and a management

session starts.

• source-address—Source address of the login attempt

• source-port—Source port of the login attempt

• interface—Destination management interface

• destination—Destination IP address

• service—Destination service

• username—Destination management interface

Recommended Action None required.

606001

Error Message %PIX|ASA-6-606001: ASDM session number number from IP_address started

Explanation

This message indicates that an administrator has been authenticated successfully and a

ASDM session was started.

Recommended Action None required.

606002

Error Message %PIX|ASA-6-606002: ASDM session number number from IP_address ended

Explanation

This message indicates that a ASDM session ended.

Recommended Action None required.

1-242

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 602101 to 634001

606003

Error Message %PIX|ASA-6-606003: ASDM logging session number id from IP_address

started id session ID assigned

Explanation

An ASDM logging connection is started by a remote management client.

• IP_address—IP address of remote management client

Recommended Action No action is required from the user.

1-243

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 602101 to 634001

606004

Error Message %PIX|ASA-6-606004: ASDM logging session number id from IP_address ended

Explanation

An ASDM logging connection is terminated.

• id—session ID assigned

• IP_address—IP address of remote management client

Recommended Action No action is required from the user.

607001

Error Message %PIX|ASA-6-607001: Pre-allocate SIP connection_type secondary channel

for interface_name:IP_address/port to interface_name:IP_address from string message

Explanation

This message indicates that the fixup sip command preallocated a SIP connection after

inspecting a SIP message. The connection_type is one of the following strings:

–

SIGNALLING UDP

–

SIGNALLING TCP

–

SUBSCRIBE UDP

–

SUBSCRIBE TCP

–

Via UDP

–

Route

–

RTP

–

RTCP

Recommended Action None required.

607002

Error Message %PIX|ASA-4-607002: action_class: action SIP req_resp req_resp_info

from src_ifc:sip/sport to dest_ifc:dip/dport; further_info

Explanation

This message is generated when a SIP classification is performed on a SIP message and

the specified criteria is satisfied. Then the configured action occurs.

• action_class—The class of the action: “SIP Classification” for SIP match commands or “SIP

Parameter” for parameter commands.

• action—The action taken: “Dropped,” “Dropped connection for,” “Reset connection for,” or

“Masked header flags for.”

• req_resp—”Request” or “Response.”

• req_resp_info—The SIP method name if the type is “Request”: INVITE, CANCEL, and so on.

The SIP response code if type is “Response”: 100, 183, 200, and so on.

1-244

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 602101 to 634001

• src_ifc—The source interface name.

• sip—The source IP address.

• sport—The source port.

• dest_ifc—The destination interface name.

• dip—The destination IP address.

• dport—The destination port.

• further_info—Displays more information for SIP match and SIP parameter commands, as

follows:

–

For SIP match commands:

matched Class id: class-name—For example:

matched Class 1234: my_class

–

For SIP parameter commands:

parameter-command: descriptive-message—For example:

strict-header-validation: Mandatory header field ‘Via’ is missing

state-checking: Message CANCEL is not permitted to create a Dialog.

Recommended Action None required.

607003

Error Message %PIX|ASA-6-607003: action_class: Received SIP req_resp req_resp_info

from src_ifc:sip/sport to dest_ifc:dip/dport; further_info

Explanation

This event is generated when a SIP classification is performed on a SIP message and the

specified criteria is satisfied. Then the standalone log action occurs.

• action_class—SIP Classification for SIP match commands or SIP Parameter for parameter

commands.

• req_resp—“Request” or “Response.”

• req_resp_info—The SIP method name if the type is “Request”: INVITE, CANCEL, and so on.

The SIP response code if type is “Response”: 100, 183, 200, and so on.

• src_ifc—The source interface name.

• sip—The source IP address.

• sport—The source port.

• dest_ifc—The destination interface name.

• dip—The destination IP address.

• dport—The destination port.

• further_info—Displays more information for SIP match and SIP parameter commands, as

follows:

–

For SIP match commands:

matched Class id: class-name—For example:

1-245

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 602101 to 634001

matched Class 1234: my_class

–

For SIP parameter commands:

parameter-command: descriptive-message—For example:

strict-header-validation: Mandatory header field ‘Via’ is missing

state-checking: Message CANCEL is not permitted to create a Dialog.

Recommended Action None required.

608001

Error Message %PIX|ASA-6-608001: Pre-allocate Skinny connection_type secondary

channel for interface_name:IP_address to interface_name:IP_address/port from

string message

Explanation

This message indicates that the inspect skinny command preallocated a Skinny

connection after inspecting a Skinny message. The connection_type is one of the following strings:

–

SIGNALLING UDP

–

SIGNALLING TCP

–

SUBSCRIBE UDP

–

SUBSCRIBE TCP

–

Via UDP

–

Route

–

RTP

–

RTCP

Recommended Action None required.

608002

Error Message %PIX|ASA-4-608002: Dropping Skinny message for in_ifc:src_ip/src_port

to out_ifc:dest_ip/dest_port, SCCPPrefix length value too small

Explanation

A Skinny (SSCP) message was received with an SCCP prefix length less than the

minimum length configured.

• in_ifc—The input interface.

• src_ip—The source IP address of the packet.

• src_port—The source port of the packet.

• out_ifc—The output interface.

• dest_ip—The destination IP address of the packet.

• dest_port—The destination port of the packet.

1-246

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 602101 to 634001

• value—The SCCP prefix length of the packet.

Recommended Action If the SCCP message is valid, then customize the Skinny policy map to increase

the minimum length value of the SSCP prefix.

608003

Error Message %PIX|ASA-4-608003: Dropping Skinny message for in_ifc:src_ip/src_port

to out_ifc:dest_ip/dest_port, SCCPPrefix length value too large

Explanation

A Skinny (SSCP) message was received with an SCCP prefix length greater than the

maximum length configured.

• in_ifc—The input interface.

• src_ip—The source IP address of the packet.

• src_port—The source port of the packet.

• out_ifc—The output interface.

• dest_ip—The destination IP address of the packet.

• dest_port—The destination port of the packet.

• value—The SCCP prefix length of the packet.

Recommended Action If the SCCP message is valid, then customize the Skinny policy map to increase

the maximum length value of the SCCP prefix.

608004

Error Message %PIX|ASA-4-608004: Dropping Skinny message for in_ifc:src_ip/src_port

to out_ifc:dest_ip/dest_port, message id value not allowed

•

in_ifc—The input interface.

• src_ip—The source IP address of the packet.

• src_port—The source port of the packet.

• out_ifc—The output interface.

• dest_ip—The destination IP address of the packet.

• dest_port—The destination port of the packet.

• value—The SCCP prefix length of the packet.

Explanation This SCCP message ID is not allowed.

Recommended Action If the SCCP messages should be allowed, then customize the Skinny policy

map to allow them.

1-247

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 602101 to 634001

608005

Error Message %PIX|ASA-4-608005: Dropping Skinny message for in_ifc:src_ip/src_port

to out_ifc:dest_ip/dest_port, message id value registration not complete

Explanation

This SCCP message ID is not allowed because the endpoint did not complete

registration.

• in_ifc—The input interface.

• src_ip—The source IP address of the packet.

• src_port—The source port of the packet.

• out_ifc—The output interface.

• dest_ip—The destination IP address of the packet.

• dest_port—The destination port of the packet.

• value—The SCCP prefix length of the packet.

Recommended Action If the SCCP messages that are being dropped are valid, then customize the

Skinny policy map to disable registration enforcement.

609001

Error Message %PIX|ASA-7-609001: Built local-host interface_name:IP_address

Explanation A network state container is reserved for host IP_address connected to interface

interface_name. This is an informational message.

Recommended Action None required.

609002

Error Message %PIX|ASA-7-609002: Teardown local-host interface_name:IP_address duration

time

Explanation A network state container for host IP_address connected to interface interface_name is

removed. This is an informational message.

Recommended Action None required.

1-248

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 602101 to 634001

610001

Error Message %PIX|ASA-3-610001: NTP daemon interface interface_name: Packet denied

from IP_address

Explanation An NTP packet was received from a host that does not match one of the configured NTP

servers. The security appliance is only an NTP client; it is not a time server and does not respond to

NTP requests.

Recommended Action None required.

610002

Error Message %PIX|ASA-3-610002: NTP daemon interface interface_name: Authentication

failed for packet from

IP_address

Explanation The received NTP packet failed the authentication check.

Recommended Action Ensure that both the security appliance and the NTP server are set to use

authentication, and the same key number and value.

610101

Error Message %PIX|ASA-6-610101: Authorization failed: Cmd: command Cmdtype:

command_modifier

Explanation Command authorization failed for the specified command. The command_modifier is

one of the following strings:

–

cmd (this string means the command has no modifier)

–

clear

–

show

Explanation If the security appliance encounters any other value other than the four command types

listed, the message “unknown command type” is displayed.

Recommended Action None required.

1-249

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 602101 to 634001

611101

Error Message %PIX|ASA-6-611101: User authentication succeeded: Uname: user

Explanation User authentication succeeded when accessing the security appliance succeeded.

Recommended Action None required.

611102

Error Message %PIX|ASA-6-611102: User authentication failed: Uname: user

Explanation User authentication failed when attempting to access the security appliance.

Recommended Action None required.

611103

Error Message %PIX|ASA-5-611103: User logged out: Uname: user

Explanation The specified user logged out.

Recommended Action None required.

611104

Error Message %PIX|ASA-5-611104: Serial console idle timeout exceeded

Explanation

The configured idle timeout for the security appliance serial console was exceeded

because of no user activity.

Recommended Action None required.

611301

Error Message %PIX|ASA-6-611301: VPNClient: NAT configured for Client Mode with no

split tunneling: NAT address:

mapped_address

Explanation

The VPN client policy for client mode with no split tunneling was installed.

Recommended Action None required.

1-250

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 602101 to 634001

611302

Error Message %PIX|ASA-6-611302: VPNClient: NAT exemption configured for Network

Extension Mode with no split tunneling

Explanation

VPN client policy for network extension mode with no split tunneling was installed.

Recommended Action None required.

611303

Error Message %PIX|ASA-6-611303: VPNClient: NAT configured for Client Mode with

split tunneling: NAT address:

mapped_address Split Tunnel Networks:

IP_address/netmask IP_address/netmask

Explanation VPN client policy for client mode with split tunneling was installed.

Recommended Action None required.

611304

Error Message %PIX|ASA-6-611304: VPNClient: NAT exemption configured for Network

Extension Mode with split tunneling: Split Tunnel Networks: IP_address/netmask

IP_address/netmask

Explanation

VPN client policy for network extension mode with split tunneling was installed.

Recommended Action None required.

611305

Error Message %PIX|ASA-6-611305: VPNClient: DHCP Policy installed: Primary DNS:

IP_address Secondary DNS: IP_address Primary WINS: IP_address Secondary WINS:

IP_address

Explanation VPN client policy for DHCP was installed.

Recommended Action None required.

1-251

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 602101 to 634001

611306

Error Message %PIX|ASA-6-611306: VPNClient: Perfect Forward Secrecy Policy installed

Explanation

Perfect forward secrecy was configured as part of the VPN client download policy.

Recommended Action None required.

611307

Error Message %PIX|ASA-6-611307: VPNClient: Head end: IP_address

Explanation The VPN client is connected to the specified headend.

Recommended Action None required.

611308

Error Message %PIX|ASA-6-611308: VPNClient: Split DNS Policy installed: List of

domains: string string

Explanation

A split DNS policy was installed as part of the VPN client downloaded policy.

Recommended Action None required.

611309

Error Message %PIX|ASA-6-611309: VPNClient: Disconnecting from head end and

uninstalling previously downloaded policy: Head End:

IP_address

Explanation A VPN client is disconnecting and uninstalling a previously installed policy.

Recommended Action None required.

611310

Error Message %PIX|ASA-6-611310: VNPClient: XAUTH Succeeded: Peer: IP_address

Explanation The VPN client Xauth succeeded with the specified headend.

Recommended Action None required.

1-252

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 602101 to 634001

611311

Error Message %PIX|ASA-6-611311: VNPClient: XAUTH Failed: Peer: IP_address

Explanation The VPN client Xauth failed with the specified headend.

Recommended Action None required.

611312

Error Message %PIX|ASA-6-611312: VPNClient: Backup Server List: reason

Explanation When the security appliance is an Easy VPN remote device, this message indicates that

the Easy VPN server downloaded a list of backup servers to the security appliance. This list

overrides any backup servers you configured locally. If the downloaded list is empty, then the

security appliance uses no backup servers. The reason is one of the following messages:

• A list of backup server IP addresses

• Received NULL list. Deleting current backup servers.

Recommended Action None required.

611313

Error Message %PIX|ASA-3-611313: VPNClient: Backup Server List Error: reason

Explanation When the security appliance is an Easy VPN remote device, and the Easy VPN server

downloads a backup server list to the security appliance, this message indicates that the list contains

an invalid IP address or a hostname. The security appliance does not support DNS, and therefore

does not support hostnames for servers unless you manually map a name to an IP address using the

name command.

Recommended Action On the Easy VPN server, make sure that the server IP addresses are correct, and

configure the servers as IP addresses instead of hostnames. If you must use hostnames on the server,

use the name command on the Easy VPN remote device to map the IP addresses to names.

611314

Error Message %PIX|ASA-6-611314: VPNClient: Load Balancing Cluster with Virtual IP:

IP_address has redirected the to server IP_address

Explanation When the security appliance is an Easy VPN remote device, the master server of the load

balancing cluster redirected the security appliance to connect to a particular server.

Recommended Action None required.

1-253

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 602101 to 634001

611315

Error Message %PIX|ASA-6-611315: VPNClient: Disconnecting from Load Balancing

Cluster member IP_address

Explanation When the security appliance is an Easy VPN remote device, this message indicates that

it disconnected from a load balancing cluster server.

Recommended Action None required.

611316

Error Message %PIX|ASA-6-611316: VPNClient: Secure Unit Authentication Enabled

Explanation

When the security appliance is an Easy VPN remote device, the downloaded VPN

policy enabled Secure Unit Authentication (SUA).

Recommended Action None required.

611317

Error Message %PIX|ASA-6-611317: VPNClient: Secure Unit Authentication Disabled

Explanation

When the security appliance is an Easy VPN remote device, the downloaded VPN

policy disabled Secure Unit Authentication (SUA).

Recommended Action None required.

611318

Error Message %PIX|ASA-6-611318: VPNClient: User Authentication Enabled: Auth Server

IP:

IP_address Auth Server Port: port Idle Timeout: time

Explanation When the security appliance is an Easy VPN remote device, the downloaded VPN

policy enabled Individual User Authentication (IUA) for users on the security appliance inside

network.

• IP_address—The server IP address to which the security appliance sends authentication

requests.

• port—The server port to which the security appliance sends authentication requests.

• time—The idle timeout value for authentication credentials.

Recommended Action None required.

1-254

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 602101 to 634001

611319

Error Message %PIX|ASA-6-611319: VPNClient: User Authentication Disabled

Explanation

When the security appliance is an Easy VPN remote device, the downloaded VPN

policy disabled Individual User Authentication (IUA) for users on the security appliance inside

network.

Recommended Action None required.

611320

Error Message %PIX|ASA-6-611320: VPNClient: Device Pass Thru Enabled

Explanation

When the security appliance is an Easy VPN remote device, the downloaded VPN

policy enabled device pass through. The device pass through feature allows devices that cannot

perform authentication (such as an IP phone) to be exempt from authentication when Individual User

Authentication (IUA) is enabled.

Recommended Action None required. If the Easy VPN server enables this feature, you can specify the

devices that should be exempt from authentication (IUA) using the vpnclient mac-exempt

command on the security appliance.

611321

Error Message %PIX|ASA-6-611321: VPNClient: Device Pass Thru Disabled

Explanation

When the security appliance is an Easy VPN remote device, the downloaded VPN

policy disabled device pass through.

Recommended Action None required.

611322

Error Message %PIX|ASA-6-611322: VPNClient: Extended XAUTH conversation initiated

when SUA disabled

Explanation

When the security appliance is an Easy VPN remote device and the downloaded VPN

policy disabled secure unit5kujnm0o authentication (SUA), the Easy VPN server uses

two-factor/SecurID/cryptocard-based authentication mechansims to authenticate the security

appliance using XAUTH.

Recommended Action If you want the Easy VPN remote device to be authenticated using

two-factor/SecureID/cryptocard-based authentication mechanisms, enable SUA on the server.

1-255

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 602101 to 634001

611323

Error Message %PIX|ASA-6-611323: VPNClient: Duplicate split nw entry

Explanation

When the security appliance is an Easy VPN remote device, this message indicates that

the downloaded VPN policy contains duplicate split network entries. An entry is considered a

duplicate if it matches both the network address and the network mask.

Recommended Action Remove duplicate split network entries from the VPN policy on the Easy VPN

server.

612001

Error Message %PIX|ASA-5-612001: Auto Update succeeded:filename, version:number

Explanation An update from an Auto Update server was successful. The filename variable is image,

ASDM file, or configuration. The version number variable is the version number of the update.

Recommended Action None required.

612002

Error Message %PIX|ASA-4-612002: Auto Update failed:filename, version:number,

reason:reason

Explanation This message indicates that an update from an Auto Update server failed.

• filename—either image file, and ASDM file, or configuration file.

• number—The version number of the update.

• reason—The failure reason, which may be one of the following:

–

Failover module failed to open stream buffer

–

Failover module failed to write data to stream buffer

–

Failover module failed to perform control operation on stream buffer

–

Failover module failed to open flash file

–

Failover module ailed to write data to flash

–

Failover module operation timeout

–

Failover command link is down

–

Failover resource is not available

–

Invalid failover state on mate

–

Failover module encountered file transfer data corruption

–

Failover active state change

–

Failover command EXEC failed

1-256

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 602101 to 634001

–

Unsupported file type

Recommended Action Check the configuration of the Auto Update server. Check to see if the standby

unit is in the failed state. If the Auto Update server is configured correctly, and the standby unit is

not in the failed state, contact Cisco TAC.

612003

Error Message %PIX|ASA-4-612003:Auto Update failed to contact:url, reason:reason

Explanation

This indicates that the Auto Update daemon was unable to contact the specified URL

url. This could be the URL of the Auto Update server or one of the file server URLs returned by the

Auto Update server. The reason field describes why the contact failed. Possible reasons for the

failure include no response from server, authentication failed, file not found, and so on.

Recommended Action Check the configuration of the Auto Update server.

613001

Error Message %PIX|ASA-6-613001: Checksum Failure in database in area string Link

State Id

IP_address Old Checksum number New Checksum number

Explanation OSPF has detected a checksum error in the database due to memory corruption.

Recommended Action Restart the OSPF process.

613002

Error Message %PIX|ASA-6-613002: interface interface_name has zero bandwidth

Explanation

The interface reports its bandwidth as zero.

Recommended Action If the problem persists, contact the Cisco TAC.

613003

Error Message %PIX|ASA-6-613003: IP_address netmask changed from area string to area

string

Explanation

An OSPF configuration change has caused a network range to change areas.

Recommended Action Reconfigure OSPF with the correct network range.

1-257

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 602101 to 634001

614001

Error Message %PIX|ASA-6-614001: Split DNS: request patched from server: IP_address

to server: IP_address

Explanation Split DNS is redirecting DNS queries from the original destination server to the primary

enterprise DNS server.

Recommended Action None required.

614002

Error Message %PIX|ASA-6-614002: Split DNS: reply from server:IP_address reverse

patched back to original server:

IP_address

Explanation Split DNS is redirecting DNS queries from the enterprise DNS server to the original

destination server.

Recommended Action None required.

615001

Error Message %PIX|ASA-6-615001: vlan number not available for firewall interface

Explanation

The switch removed the VLAN from the security appliance.

Recommended Action This is an informational message.

615002

Error Message %PIX|ASA-6-615002: vlan number available for firewall interface

Explanation

The switch added the VLAN to the security appliance.

Recommended Action This is an informational message.

1-258

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 602101 to 634001

616001

Error Message %PIX|ASA-6-616001:Pre-allocate MGCP data_channel connection for

inside_interface:inside_address to outside_interface:outside_address/port from message_type

message

Explanation An MGCP data channel connection, RTP, or RTCP is preallocated. The message text

also specifies which message has triggered the connection preallocation.

Recommended Action None required.

617001

Error Message %PIX|ASA-6-617001: GTPv version msg_type from

source_interface:source_address/source_port not accepted by

source_interface:dest_address/dest_port

Explanation This message appears when a request was not accepted by the peer. This is usually seen

with a Create PDP Context request.

Recommended Action None required.

617002

Error Message %PIX|ASA-6-617002: Removing v1 PDP Context with TID tid from GGSN IP_address and

SGSN IP_address, Reason: reason or Removing v1 primary|secondary PDP Context with TID

tid from GGSN IP_address and SGSN IP_address, Reason: reason

Explanation This message appears when a PDP context is removed from the database either because

it expired, a Delete PDP Context Request/Response was exchanged, or a user removed it using the

CLI.

Recommended Action None required.

617003

Error Message %PIX|ASA-6-617003: GTP Tunnel created from

source_interface:source_address/source_port to source_interface:dest_address/dest_port

Explanation This message appears when a GTP tunnel was created after receiving a Create PDP

Context Response that accepted the request.

Recommended Action None required.

1-259

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 602101 to 634001

617004

Error Message %PIX|ASA-6-617004: GTP connection created for response from

source_interface:source_address/0 to source_interface:dest_address/dest_port

Explanation This message appears when the SGSN or GGSN signaling address in the Create PDP

Context Request or Response, respectively, is different than the SGSN/GGSN sending it.

Recommended Action None required.

617100

Error Message PIX|ASA-6-617100: Teardown num_conns connection(s) for user user_ip

Explanation

The connections for this user were torn down because either a RADIUS accounting stop

or RADIUS accounting start was received, which contains attributes configured in the policy-map

for a match. The attributes did not match those stored for the user entry, if the user entry exists.

• num_conns—The number of connections torn down.

• user_ip—The IP address (framed IP attribute) of the user.

Recommended Action None required.

620001

Error Message %PIX|ASA-6-620001: Pre-allocate CTIQBE {RTP | RTCP} secondary channel

for interface_name:outside_address[/outside_port] to interface_name:inside_address[/inside_port]

from CTIQBE_message_name message

Explanation The security appliance pre-allocates a connection object for the specified CTIQBE

media traffic. This message is rate limited to one message every 10 seconds.

Recommended Action None required.

1-260

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 602101 to 634001

620002

Error Message %PIX|ASA-4-620002: Unsupported CTIQBE version: hex: from

interface_name:IP_address/port to interface_name:IP_address/port

Explanation The security appliance received a CTIQBE message with an unsupported version

number. The security appliance drops the packet. This message is rate limited to one message every

10 seconds.

Recommended Action If the version number captured in the log message is unreasonably large

(greater than 10), the packet could be malformed, a non-CTIQBE packet, or corrupted before it

arrives at the security appliance. We recommend that you determine the source of the packets. If the

version number is reasonably small (less than or equal to 10), then contact the Cisco TAC to see if

a new security appliance image that supports this CTIQBE version is available.

621001

Error Message %PIX|ASA-6-621001: Interface interface_name does not support multicast,

not enabled

Explanation

This message appears when an attempt was made to enable PIM on an interface that

does not support multicast.

Recommended Action If the problem persists, contact the Cisco TAC.

621002

Error Message %PIX|ASA-6-621002: Interface interface_name does not support multicast,

not enabled

Explanation

This message appears when an attempt was made to enable IGMP on an interface that

does not support multicast.

Recommended Action If the problem persists, contact the Cisco TAC.

621003

Error Message %PIX|ASA-6-621003: The event queue size has exceeded number

Explanation This message appears when the number of event managers created has exceeded the

expected amount.

Recommended Action If the problem persists, contact the Cisco TAC.

1-261

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 602101 to 634001

621006

Error Message %PIX|ASA-6-621006: Mrib disconnected, (IP_address,IP_address) event

cancelled

Explanation

This message appears when a packet triggering a data-driven event was received but the

connection to the MRIB was down. The notification was cancelled.

Recommended Action If the problem persists, contact the Cisco TAC.

621007

Error Message %PIX|ASA-6-621007: Bad register from interface_name:IP_address to

IP_address for (IP_address, IP_address)

Explanation

This message appears when a PIM router configured as a rendezvous point or with

Network Address Translation (NAT) has received a PIM register packet from another PIM router.

The data encapsulated in this packet is invalid.

Recommended Action It is likely that the sending router is erroneously sending non-RFC registers.

Upgrade the sending router.

621008

Error Message %PIX-6-621008 AutoRP: discard string on interface interface-name from

address due to incorrect version.

Explanation

Received an AutoRP packet with incorrect version.

Recommended Action None required.

621009

Error Message %PIX-6-621009 AutoRP: discard string on interface interface-name from

address due to incorrect type number

Explanation

An AutoRP packet was received with an incorrect AutoRP type.

Recommended Action None required.

1-262

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 602101 to 634001

621010

Error Message %PIX-6-621010 AutoRP: discard string on interface interface-name from

address due to zero RP count

Explanation

An AutoRP packet was received with no RP mappings. Or because of the multicast

boundary, all RP mappings were removed.

Recommended Action Adjust the boundary access rules or RP mappings.

622001

Error Message %PIX|ASA-6-622001: string tracked route network mask address, distance number,

table string, on interface interface-name

Explanation A tracked route has been added to or removed from a routing table, which means that

the state of the tracked object has changed from up or down.

• string—“Adding” or “Removing.”

• network—The network address.

• mask—The network mask.

• address—The gateway address.

• number—The route administrative distance.

• string—The routing table name.

• interface-name—The interface name as specified by the nameif command.

Recommended Action None required. This is an informational message that indicates a change in

routing and a likely change in forwarding paths, as configured by the tracking and SLA commands.

622101

Error Message %PIX|ASA-6-622101: Starting regex table compilation for match_command;

table entries = regex_num entries

Explanation

Provides information on the background activities of regex compilation.

• match_command—The match command to which the regex table is associated.

• regex_num—The number of regex entries to be compiled.

Recommended Action None required.

1-263

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

622102

Error Message %PIX|ASA-6-622102: Completed regex table compilation for

match_command; table size = num bytes

Explanation

Provides information on the background activities of the regex compilation.

• match_command—The match command to which the regex table is associated.

• num—The size, in bytes, of the compiled table.

Recommended Action None required.

634001

Error Message %ASA-6-634001: DAP: User user, Addr ipaddr, Connection connection; The

following DAP records were selected for this connection: DAP Record names

Explanation

Displays the DAP records selected for the connection.

• user—The authenticated username.

• ipaddr—The IP address of the remote client.

• connection—The type of client connection:

IPSec—IPSec connection

AnyConnect—AnyConnect connection

Clientless—Web browser connection

Cut-Through-Proxy—Cut-Through-Proxy connection

L2TP—L2TP client connection

• DAP record names—The comma-separated list of the DAP record names.

Recommended Action None required.

Messages 701001 to 737033

This section contains messages from 701001 to 737033.

Most of the ISAKMP syslog messages have a common set of prepended objects to help identify the

tunnel. These objects precede the descriptive text of a syslog message when available. If the object is not

known at the time the syslog message is generated, the specific “heading = value” combination will not

be displayed.

The objects will be prepended as follows:

“Group = groupname, Username = user, IP = IP_address,...”

Where the Group identifies the tunnel-group, the username is the username from the local database or

AAA server, and the IP address is the public IP address of the remote access client or L2L peer.

1-264

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

701001

Error Message %PIX|ASA-7-701001: alloc_user() out of Tcp_user objects

Explanation

This is a AAA message. This message is displayed if the user authentication rate is too

high for the module to handle new AAA requests.

Recommended Action Enable Flood Defender with the floodguard enable command.

701002

Error Message %PIX|ASA-7-701002: alloc_user() out of Tcp_proxy objects

Explanation

This is a AAA message. This message is displayed if the user authentication rate is too

high for the module to handle new AAA requests.

Error Message Enable Flood Defender with the floodguard enable command.

702305

Error Message %PIX|ASA-3-702305: IPSEC: An direction tunnel_type SA (SPI=spi) between

local_IP and remote_IP (username) is rekeying due to sequence number rollover.

Explanation

This message is displayed when more than 4 billion packets have been received in the

IPSec tunnel and a new tunnel is being negotiated.

• direction—SA direction (inbound or outbound)

• tunnel_type—SA type (remote access or L2L)

• spi—IPSec Security Parameter Index

• local_IP—IP address of the tunnel local endpoint

• remote_IP—IP address of the tunnel remote endpoint

• username—Username associated with the IPSec tunnel

Recommended Action Contact the peer administrator to compare the SA lifetime setting.

702307

Error Message %PIX|ASA-3-702307: IPSEC: An direction tunnel_type SA (SPI=spi) between

local_IP and remote_IP (username) is rekeying due to data rollover.

•

direction—SA direction (inbound or outbound)

• tunnel_type—SA type (remote access or L2L)

1-265

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

• spi—IPSec Security Parameter Index

• local_IP—IP address of the tunnel local endpoint

• remote_IP—IP address of the tunnel remote endpoint

• username—Username associated with the IPSec tunnel

Explanation This message is displayed when an SA data life span expires. This message indicates

that an IPSec SA is rekeying as a result of the amount of data transmitted with that SA. This

information is useful for debugging rekey issues.

Recommended Action None required.

703001

Error Message %PIX|ASA-7-703001: H.225 message received from

interface_name:IP_address/port to interface_name:IP_address/port is using an unsupported

version number

Explanation The security appliance received an H.323 packet with an unsupported version number.

The security appliance might re-encode the protocol version field of the packet to the highest

supported version.

Recommended Action Use the version of H.323 that the security appliance supports in the VoIP

network.

703002

Error Message %PIX|ASA-7-703002: Received H.225 Release Complete with

newConnectionNeeded for interface_name:IP_address to interface_name:IP_address/port

Explanation This debugging message indicates that the security appliance received the specified

H.225 message, and that the security appliance opened a new signaling connection object for the

two specified H.323 endpoints.

Recommended Action None required.

709001, 709002

Error Message %PIX|ASA-7-709001: FO replication failed: cmd=command returned=code

Error Message %PIX|ASA-7-709002: FO unreplicable: cmd=command

Explanation These failover messages only appear during the development debug testing phase.

Recommended Action None required.

1-266

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

709003

Error Message %PIX|ASA-1-709003: (Primary) Beginning configuration replication:

Sending to mate.

Explanation

This is a failover message. This message is displayed when the active unit starts

replicating its configuration to the standby unit. (Primary) can also be listed as (Secondary) for the

secondary unit.

Recommended Action None required.

709004

Error Message %PIX|ASA-1-709004: (Primary) End Configuration Replication (ACT)

Explanation

This is a failover message. This message is displayed when the active unit completes

replicating its configuration on the standby unit. (Primary) can also be listed as (Secondary) for the

secondary unit.

Recommended Action None required.

709005

Error Message %PIX|ASA-1-709005: (Primary) Beginning configuration replication:

Receiving from mate.

Explanation

This message indicates that the standby the security appliance received the first part of

the configuration replication from the active the security appliance. (Primary) can also be listed as

(Secondary) for the secondary unit.

Recommended Action None required.

709006

Error Message %PIX|ASA-1-709006: (Primary) End Configuration Replication (STB)

Explanation

This is a failover message. This message is displayed when the standby unit completes

replicating a configuration sent by the active unit. (Primary) can also be listed as (Secondary) for

the secondary unit.

Recommended Action None required.

1-267

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

709007

Error Message %PIX|ASA-2-709007: Configuration replication failed for command

command

Explanation

This is a failover message. This message is displayed when the standby unit is unable

to complete replicating a configuration sent by the active unit. The command that caused the failure

displays at the end of the message.

Recommended Action If the problem persists, contact the Cisco TAC.

710001

Error Message %PIX|ASA-7-710001: TCP access requested from source_address/source_port to

interface_name:dest_address/service

Explanation This message appears when the first TCP packet destined to the security appliance

requests to establish a TCP session. This packet is the first SYN packet of the three-way handshake.

This message appears when the respective access control list (telnet, http or ssh) has permitted the

packet. However, the SYN cookie verification is not yet completed and no state is reserved.

Recommended Action None required.

710002

Error Message %PIX|ASA-7-710002: {TCP|UDP} access permitted from

source_address/source_port to interface_name:dest_address/service

Explanation For a TCP connection, this message appears when the second TCP packet destined to

the security appliance requests to establish a TCP session. This packet is the final ACK of the

three-way handshake. This message appears when the respective access control list (Telnet, HTTP,

or SSH) has permitted the packet. Also, the SYN cookie verification is successful and the state is

reserved for the TCP session.

For a UDP connection, the connection was permitted. For example, this message appears (with the

service snmp) when the module receives an SNMP request from an authorized SNMP management

station, and the request has been processed. This message is rate limited to one message every 10

seconds.

Recommended Action None required.

710003

Error Message %PIX-3-710003: {TCP|UDP} access denied by ACL from source_IP/source_port to

interface_name:dest_IP/service

The following is an example:

1-268

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

%PIX-3-710003: UDP access denied by ACL from 95.1.1.14/5000 to outside:95.1.1.13/1005

Explanation This message is displayed when the security appliance denies an attempt to connect to

the interface service. For example, this message may occur when the firewall receives an SNMP

request from an unauthorized SNMP management station.

Recommended Action Use the show run http, show run ssh, or show run telnet commands to verify

that the security appliance is configured to permit the service access from the host or network. If this

message appears frequently, it can indicate an attack.

710004

Error Message %PIX|ASA-7-710004: TCP connection limit exceeded from Src_ip/Src_port to

In_name:Dest_ip/Dest_port (current connections/connection limit = Curr_conn/Conn_lmt)

Explanation

The maximum number of security appliance management connections for the service

was exceeded. The security appliance permits at most five concurrent management connections per

management service. Alternatively, this message may be generated when an error has occurred in

the to-the-box connection counter.

• Src_ip—The source IP address of the packet.

• Src_port—The source port of the packet.

• In_ifc—The input interface.

• Dest_ip—The destination IP address of the packet.

• Dest_port—The destination port of the packet.

• Curr_conn—The number of current to-the-box admin connections.

• Conn_lmt—The connection limit.

Recommended Action From the console, use the kill command to release the unwanted session. If the

message was generated because of an error in the to-the-box counter, run the show conn all

command to display connection details.

710005

Error Message %PIX|ASA-7-710005: {TCP|UDP} request discarded from

source_address/source_port to interface_name:dest_address/service

Explanation This message appears when the security appliance does not have a UDP server that

services the UDP request. The message can also indicate a TCP packet that does not belong to any

session on the security appliance. In addition, this message appears (with the service snmp) when

the security appliance receives an SNMP request with an empty payload, even if it is from an

authorized host. When the service is snmp, this message occurs a maximum of 1 time every 10

seconds so that the log receiver is not overwhelmed.

Recommended Action In networks that heavily utilize broadcasting services such as DHCP, RIP or

NetBios, the frequency of this message can be high. If this message appears in excessive number, it

may indicate an attack.

1-269

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

710006

Error Message %PIX|ASA-7-710006: protocol request discarded from source_address to

interface_name:dest_address

Explanation This message appears when the security appliance does not have an IP server that

services the IP protocol request; for example, the security appliance receives IP packets that are not

TCP or UDP, and the security appliance cannot service the request.

Recommended Action In networks that heavily utilize broadcasting services such as DHCP, RIP or

NetBios, the frequency of this message can be high. If this message appears in excessive numbers,

it may indicate an attack.

710007

Error Message %PIX|ASA-7-710007: NAT-T keepalive received from 86.1.161.1/1028 to

outside:86:1.129.1/4500

Explanation

This message appears when the ASA security appliance receives NAT-T keepalive

messages.

Recommended Action None required.

711001

Error Message %PIX|ASA-7-711001: debug_trace_msg

Explanation

This syslog message appears after you enter the logging debug-trace command for the

logging feature. When the logging debug-trace command is enabled, all debug messages will be

redirected to the syslog message for processing. For security reasons, the syslog message output

must be encrypted or sent over a secure out-of-band network.

Recommended Action None required.

711003

Error Message %PIX/ASA-7-711003: Unknown/Invalid interface identifier(vpifnum)

detected.

Explanation

This message reports an internal inconsistency that should not occur during normal

operation. However, there is no harmful impact of this if it is seen rarely. If seen frequently, it might

be worthwhile debugging.

• vpifnum—The 32-bit value corresponding to the interface

Recommended Action If the problem persists, contact the Cisco TAC.

1-270

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

711004

Error Message %ASA-4-711004: Task ran for msec msec, Process = process_name, PC =

pc, Call stack = call stack

Explanation

This message appears when a process uses the CPU for more than 100 milliseconds.

This message is used for debugging CPU purposes, and can appear once every five seconds for each

offending process.

• msec—Length of the detected CPU hog in milliseconds

• process_name—Name of the hogging process

• pc—Instruction pointer of the CPU hogging process

• call stack—Stack trace of the CPU hogging process, which can include up to 12 addresses

Recommended Action None required.

711005

Error Message %ASA-5-711005: Traceback: call_stack

Explanation

This message reports an internal software error that should not occur. The device can

usually recover from this error and no harmful effect to the device results.

• call_stack—The EIPs of the call stack

Recommended Action A software error has occurred. Contact the Cisco TAC.

713004

Error Message %PIX|ASA-3-713004: device scheduled for reboot or shutdown, IKE key

acquire message on interface

interface num, for Peer IP_address ignored

Explanation

This message appears when the security appliance has received an IKE packet from a

remote entity trying to initiate a tunnel. Because the security appliance is scheduled for a reboot or

shutdown, it does not allow any more tunnels to be established. The IKE packet is ignored and

dropped.

Explanation None required.

1-271

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

713006

Error Message %PIX|ASA-5-713006: Failed to obtain state for message Id

message_number, Peer Address: IP_address

Explanation

This message indicates that the security appliance does not know about the received

message ID. The message ID is used to identify a specific IKE Phase 2 negotiation. This is most

likely an error condition on the security appliance but may indicate that the two IKE peers are out

of synchronization.

Recommended Action None required.

713008

Error Message %PIX|ASA-3-713008: Key ID in ID payload too big for pre-shared IKE

tunnel

Explanation

This message indicates that a key ID value was received in the ID payload which was

longer than the maximum allowed size of a groupname for this IKE session using preshared keys

authentication. This is an invalid value and the session is rejected. Note that the key ID specified

would never work because a groupname of that size cannot be created in the security appliance.

Notify the user to change the incorrect groupname on the client.

Recommended Action Make sure that the client peer (most likely an Altiga RA Client) specifies a

valid groupname. The current maximum length for a groupname is 32.

713009

Error Message %PIX|ASA-3-713009: OU in DN in ID payload too big for Certs IKE tunnel

Explanation

This message indicates that an OU value in the DN was received in the ID payload

which was longer than the maximum allowed size of a groupname for this IKE session using Certs

authentication. This OU is skipped and another OU or other criteria may find a matching group.

Recommended Action For the client to be able to use an OU to find a group in the security appliance,

the groupname must be a valid length. The current maximum length of a groupname is 32.

1-272

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

713010

Error Message %PIX|ASA-5-713010: IKE area: failed to find centry for message Id

message_number

Explanation This message appears when an attempt is made to locate a conn_entry (IKE phase 2

struct that corresponds to an IPSec SA) by the unique Message ID failed. The internal structure was

not found. This can occur if a session is terminated in a non-standard way, but it is more likely that

it indicates an internal error.

Recommended Action If this problem persists, investigate the peer.

713012

Error Message %PIX|ASA-3-713012: Unknown protocol (protocol). Not adding SA w/spi=SPI

value

Explanation This message appears when an illegal or unsupported IPSec protocol has been received

from the peer.

Recommended Action Check the ISAKMP Phase 2 configuration on peer(s) to make sure it is

compatible with the security appliance.

713014

Error Message %PIX|ASA-3-713014: Unknown Domain of Interpretation (DOI): DOI value

Explanation This message appears when the ISAKMP Domain of Interpretation received from the

peer is unsupported.

Recommended Action Check the ISAKMP DOI configuration on peer(s).

713016

Error Message %PIX|ASA-3-713016: Unknown identification type, Phase 1 or 2, Type

ID_Type

Explanation This message indicates that the ID received from the peer is unknown. The ID could be

an unfamiliar valid ID or an invalid or corrupted ID.

Recommended Action Check the configuration on headend and peer(s).

1-273

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

713017

Error Message %PIX|ASA-3-713017: Identification type not supported, Phase 1 or 2,

Type ID_Type

Explanation This message indicates that the Phase 1 or Phase 2 ID received from the peer is legal but

not supported.

Recommended Action Check the configuration on the headend and peer(s).

713018

Error Message %PIX|ASA-3-713018: Unknown ID type during find of group name for certs,

Type

ID_Type

Explanation This message indicates that an internal software error has occurred.

Recommended Action If the problem persists, contact the Cisco TAC.

713020

Error Message %PIX|ASA-3-713020: No Group found by matching OU(s) from ID payload:

OU_value

Explanation This message indicates that an internal software error has occurred.

Recommended Action If the problem persists, contact the Cisco TAC.

713022

Error Message %PIX|ASA-3-713022: No Group found matching peer_ID or IP_address for

Pre-shared key peer

IP_address

Explanation This message indicates that there was no group in the group database with the same

name as the value (key ID or IP address) specified by the peer.

Recommended Action Verify the configuration on the peer.

1-274

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

713024

Error Message %PIX|ASA-7-713024: Received local Proxy Host data in ID Payload:

Address IP_address, Protocol protocol, Port port

Explanation This message indicates that the security appliance has received the Phase 2 local proxy

ID payload from the remote peer.

Recommended Action None required.

713025

Error Message %PIX|ASA-7-713025: Received remote Proxy Host data in ID Payload:

Address

IP_address, Protocol protocol, Port port

Explanation

This message indicates that the security appliance has received the Phase 2 local proxy

ID payload from the remote peer.

Recommended Action None required.

713026

Error Message %PIX|ASA-7-713026: Transmitted local Proxy Host data in ID Payload:

Address

IP_address, Protocol protocol, Port port

Explanation

This message indicates that the security appliance has transmitted the Phase 2 local

proxy ID payload.

Recommended Action None required.

713027

Error Message %PIX|ASA-7-713027: Transmitted remote Proxy Host data in ID Payload:

Address

IP_address, Protocol protocol, Port port

Explanation

This message indicates that the security appliance has transmitted the Phase 2 remote

proxy ID payload.

Recommended Action None required.

1-275

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

713028

Error Message %PIX|ASA-7-713028: Received local Proxy Range data in ID Payload:

Addresses IP_address - IP_address, Protocol protocol, Port port

Explanation

This message indicates that the security appliance has received the Phase 2 local proxy

ID payload of the remote peer which contains an IP address range.

Recommended Action None required.

713029

Error Message %PIX|ASA-7-713029: Received remote Proxy Range data in ID Payload:

Addresses

IP_address - IP_address, Protocol protocol, Port port

Explanation

This message indicates that the security appliance has received the Phase 2 local proxy

ID payload of the remote peer which contains an IP address range.

Recommended Action None required.

713030

Error Message %PIX|ASA-7-713030: Transmitted local Proxy Range data in ID Payload:

Addresses

IP_address - IP_address, Protocol protocol, Port port

Explanation

This message indicates that the security appliance has transmitted the Phase 2 local

proxy ID payload.

Recommended Action None required.

713031

Error Message %PIX|ASA-7-713031: Transmitted remote Proxy Range data in ID Payload:

Addresses

IP_address - IP_address, Protocol protocol, Port port

Explanation

This message indicates that the security appliance has transmitted the Phase 2 remote

proxy ID payload.

Recommended Action None required.

1-276

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

713032

Error Message %PIX|ASA-3-713032: Received invalid local Proxy Range IP_address -

IP_address

Explanation This message appears when the local ID payload contained the range ID type and the

specified low address was not less than the high address. This may indicate a configuration problem.

Recommended Action Check the configuration of ISAKMP Phase 2 parameters.

713033

Error Message %PIX|ASA-3-713033: Received invalid remote Proxy Range IP_address -

IP_address

Explanation This message appears when the remote ID payload contained the range ID type and the

specified low address was not less than the high address. This may indicate a configuration problem.

Recommended Action Check the configuration of ISAKMP Phase 2 parameters.

713034

Error Message %PIX|ASA-7-713034: Received local IP Proxy Subnet data in ID Payload:

Address

IP_address, Mask netmask, Protocol protocol, Port port

Explanation

This message appears when the local IP Proxy Subnet data has been received in the

Phase 2 ID Payload.

Recommended Action None required.

713035

Error Message %PIX|ASA-7-713035: Received remote IP Proxy Subnet data in ID Payload:

Address

IP_address, Mask netmask, Protocol protocol, Port port

Explanation

This message appears when the remote IP Proxy Subnet data has been received in the

Phase 2 ID Payload.

Recommended Action None required.

1-277

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

713036

Error Message %PIX|ASA-7-713036: Transmitted local IP Proxy Subnet data in ID

Payload: Address IP_address, Mask netmask, Protocol protocol, Port port

Explanation

This message appears when the local IP Proxy Subnet data in has been transferred in the

Phase 2 ID Payload.

Recommended Action None required.

713037

Error Message %PIX|ASA-7-713037: Transmitted remote IP Proxy Subnet data in ID

Payload: Address

IP_address, Mask netmask, Protocol protocol, Port port

Explanation

This message appears when the remote IP Proxy Subnet data has been transferred in the

Phase 2 ID Payload.

Recommended Action None required.

713039

Error Message %PIX|ASA-7-713039: Send failure: Bytes (number), Peer: IP_address

Explanation This message appears when an internal software error has occurred and the ISAKMP

packet could not be transmitted.

Recommended Action If the problem persists, contact the Cisco TAC.

713040

Error Message %PIX|ASA-7-713040: Could not find connection entry and can not encrypt:

msgid

message_number

Explanation This message indicates that an internal software error has occurred and a Phase 2 data

structure could not be found.

Recommended Action If the problem persists, contact the Cisco TAC.

1-278

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

713041

Error Message %PIX|ASA-5-713041: IKE Initiator: new or rekey Phase 1 or 2, Intf

interface_number, IKE Peer IP_address local Proxy Address IP_address, remote Proxy

Address

IP_address, Crypto map (crypto map tag)

Explanation

This message indicates that the security appliance is negotiating a tunnel as the initiator.

Recommended Action None required.

713042

Error Message %PIX|ASA-3-713042: IKE Initiator unable to find policy: Intf

interface_number, Src: source_address, Dst: dest_address

Explanation This message indicates that the IPSec fast path processed a packet that triggered IKE,

but IKE's policy lookup failed. This error could be timing related. The ACLs that triggered IKE

might have been deleted before IKE processed the initiation request. This problem will most likely

correct itself.

Explanation If the condition persists, check the L2L configuration, paying special attention to the

type of ACL associated with crypto maps.

713043

Error Message %PIX|ASA-3-713043: Cookie/peer address IP_address session already in

progress

Explanation

This message indicates that IKE has been triggered again while the original tunnel is in

progress.

Recommended Action None required.

713048

Error Message %PIX|ASA-3-713048: Error processing payload: Payload ID: id

Explanation

This message indicates that a packet has been received with a payload we could not

process.

Recommended Action If this problem persists, there might be a misconfiguration on the peer.

1-279

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

713049

Error Message %PIX|ASA-5-713049: Security negotiation complete for tunnel_type type

(group_name) Initiator/Responder, Inbound SPI = SPI, Outbound SPI = SPI

Explanation This message indicates the start of an IPSec tunnel.

Recommended Action None required.

713050

Error Message %PIX|ASA-5-713050: Connection terminated for peer IP_address. Reason:

termination reason Remote Proxy

IP_address, Local Proxy IP_address

Explanation This message indicates the termination of an IPSec tunnel. Possible termination reasons

include:

• IPSec SA Idle Timeout

• IPSec SA Max Time Exceeded

• Administrator Reset

• Administrator Reboot

• Administrator Shutdown

• Session Disconnected

• Session Error Terminated

• Peer Terminate

Recommended Action None required.

713051

Error Message %PIX|ASA-3-713051: Terminating connection attempt: IPSEC not permitted

for group (

group_name)

Explanation

This message indicates that the user, group, or interface policy is rejecting IPSec

tunnels.

Recommended Action To use IPSec select the appropriate tunneling protocol in the policy.

1-280

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

713052

Error Message %PIX|ASA-7-713052: User (user) authenticated.

Explanation

This message indicates that the remote access user was authenticated.

Recommended Action None required.

713056

Error Message %PIX|ASA-3-713056: Tunnel rejected: SA (SA_name) not found for group

(group_name)!

Explanation

This message indicates that the IPSec SA was not found.

Recommended Action If this is a remote access tunnel, check the group and user configuration and

verify that a tunnel group and group policy has been configured for the specific user group. For

externally authenticated users and groups, check the returned authentication attributes.

713059

Error Message %PIX|ASA-3-713059: Tunnel Rejected: User (user) matched with group

name, group-lock check failed.

Explanation

This message indicates that the user tried to authenticate by using the same string for

both the tunnel group and username.

Recommended Action The group and username must be different for the user to be authenticated.

713060

Error Message %PIX|ASA-3-713060: Tunnel Rejected: User (user) not member of group

(

group_name), group-lock check failed.

Explanation

This message indicates that the user is configured for a different group than what was

sent in the IPSec negotiation.

Recommended Action If you are using the Cisco VPN client and preshared keys, make sure that the

group configured on the client is the same as the group associated with the user on the security

appliance. If using digital certificates, the group is dictated either by the OU field of the certificate

or the user will default to the remote access default group.

1-281

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

713061

Error Message %PIX|ASA-3-713061: Tunnel rejected: Crypto Map Policy not found for

Src:source_address, Dst: dest_address!

Explanation

This message indicates that the security appliance was not able to find security policy

information for the private networks or hosts indicated in the message. These networks or hosts were

sent by the initiator and do not match any crypto ACLs at the security appliance. This is most likely

a misconfiguration.

Recommended Action Check the protected network configuration in the crypto ACLs on both sides

and make sure that the local net on the initiator is the remote net on the responder and vice-versa.

Pay special attention to wildcard masks, host addresses versus network addresses, and so on.

Non-Cisco implementations may have the private addresses labeled as proxy addresses or red

networks.

713062

Error Message %PIX|ASA-3-713062: IKE Peer address same as our interface address

IP_address

Explanation The IP address configured as the IKE peer is the same as the IP address configured on

one of the security appliance IP interfaces.

Recommended Action Check the L2L configuration and configuration of IP interface(s).

713063

Error Message %PIX|ASA-3-713063: IKE Peer address not configured for destination

IP_address

Explanation This message appears when the IKE peer address is not configured for a L2L tunnel.

Recommended Action Check the L2L configuration.

713065

Error Message %PIX|ASA-3-713065: IKE Remote Peer did not negotiate the following:

proposal attribute

Explanation This message indicates that an internal software error has occurred.

Recommended Action If the problem persists, contact the Cisco TAC.

1-282

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

713066

Error Message %PIX|ASA-7-713066: IKE Remote Peer configured for SA: SA_name

Explanation

This message indicates the crypto policy settings of the peer.

Recommended Action None required.

713068

Error Message %PIX|ASA-5-713068: Received non-routine Notify message: notify_type

(notify_value)

Explanation

This message indicates that notification messages that cause this event are not explicitly

handled in the notify processing code.

Recommended Action Examine the specific reason information to determine the action to take. Many

notification messages indicate a configuration mismatch between the IKE peers.

713072

Error Message %PIX|ASA-3-713072: Password for user (user) too long, truncating to

number characters

Explanation

This message indicates that the password of the user is too long.

Recommended Action Correct password lengths on the authentication server.

713073

Error Message %PIX|ASA-5-713073: Responder forcing change of Phase 1/Phase 2 rekeying

duration from

larger_value to smaller_value seconds

Explanation

Rekeying durations are always set to the lower of the values proposed by IKE peers.

This message indicates that the value of the initiator is the lower one.

Recommended Action None required.

1-283

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

713074

Error Message %PIX|ASA-5-713074: Responder forcing change of IPSec rekeying duration

from larger_value to smaller_value Kbs

Explanation

Rekeying durations are always set to the lower of the values proposed by IKE peers.

This message indicates that the value of the initiator is the lower one.

Recommended Action None required.

713075

Error Message %PIX|ASA-5-713075: Overriding Initiator's IPSec rekeying duration from

larger_value to smaller_value seconds

Explanation

Rekeying durations are always set to the lower of the values proposed by IKE peers.

This message indicates that the value of the responder is the lower one.

Recommended Action None required.

713076

Error Message %PIX|ASA-5-713076: Overriding Initiator's IPSec rekeying duration from

larger_value to smaller_value Kbs

Explanation

Rekeying durations are always set to the lower of the values proposed by IKE peers.

This message indicates that the value of the responder is the lower one.

Recommended Action None required.

713078

Error Message %PIX|ASA-2-713078: Temp buffer for building mode config attributes

exceeded: bufsize

available_size, used value

Explanation This message indicates that an internal software error has occurred while processing

modecfg attributes.

Recommended Action Disable any unnecessary tunnel group attributes or shorten any text messages

that are excessively long. If the problem persists, contact the Cisco TAC.

1-284

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

713081

Error Message %PIX|ASA-3-713081: Unsupported certificate encoding type encoding_type

Explanation This message indicates that one of the loaded certificates is unreadable, and could be an

unsupported encoding scheme.

Recommended Action Check the configuration of digital certificates and trustpoints.

713082

Error Message %PIX|ASA-3-713082: Failed to retrieve identity certificate

Explanation

Could not find the Identity Certificate for this tunnel.

Recommended Action Check the configuration of digital certificates and trustpoints.

713083

Error Message %PIX|ASA-3-713083: Invalid certificate handle

Explanation

This message indicates that the identity certificate for this tunnel could not be found.

Recommended Action Check the configuration of digital certificates and trustpoints.

713084

Error Message %PIX|ASA-3-713084: Received invalid phase 1 port value (port) in ID

payload

Explanation

This message indicates that the port value received in the IKE phase 1 ID payload was

incorrect. Acceptable values are 0 or 500 (ISAKMP aka IKE).

Recommended Action This may indicate a peer that does not conform to the IKE standards or a

network problem that results in corrupted packets.

1-285

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

713085

Error Message %PIX|ASA-3-713085: Received invalid phase 1 protocol (protocol) in ID

payload

Explanation

This message indicates that the protocol value received in the IKE phase 1 ID payload

was incorrect. Acceptable values are 0 or 17 (UDP).

Recommended Action This may indicate a peer that does not conform to the IKE standards or a

network problem that results in corrupted packets.

713086

Error Message %PIX|ASA-3-713086: Received unexpected Certificate payload Possible

invalid Auth Method (Auth method (auth numerical value))

Explanation

This message appears when a cert payload was received but our internal cert handle

indicates that we do not have an identity cert. This could mean that the cert handle was not obtained

through a normal enrollment method. One likely reason this can happen is that the authentication

method is not RSA or DSS signatures, although the IKE SA negotiation should fail if each side is

misconfigured.

Recommended Action Check the trustpoint and ISAKMP configuration settings on the appliance and

peer.

713088

Error Message %PIX|ASA-3-713088: Set Cert filehandle failure: no IPSec SA in group

group_name

Explanation This message indicates that the tunnel group could not be found based on the digital

certificate information.

Recommended Action Verify that the tunnel group is set up appropriately to handle the certificate

information of the peer.

713092

Error Message %PIX|ASA-5-713092: Failure during phase 1 rekeying attempt due to

collision

Explanation

This message indicates that an internal software error has occurred.

Recommended Action This is often a benign event. If the problem persists, contact the Cisco TAC.

1-286

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

713094

Error Message %PIX|ASA-7-713094: Cert validation failure: handle invalid for

Main/Aggressive Mode Initiator/Responder!

Explanation

This message indicates that an internal software error has occurred.

Recommended Action You may have to reenroll the trustpoint. If the problem persists, contact the

Cisco TAC.

713098

Error Message %PIX|ASA-3-713098: Aborting: No identity cert specified in IPSec SA

(

SA_name)!

Explanation

This message appears when an attempt is made to establish a Certs-based IKE session,

but no identity certificate have been specified in the crypto policy.

Recommended Action Specify the identity certificate/trustpoint that you want to transmit to peers.

713099

Error Message %PIX|ASA-7-713099: Tunnel Rejected: Received NONCE length number is out

of range!

Explanation

This message indicates that an internal software error has occurred.

Recommended Action If the problem persists, contact the Cisco TAC.

713102

Error Message %PIX|ASA-3-713102: Phase 1 ID Data length number too long - reject

tunnel!

Explanation

This message indicates that IKE has received an ID payload containing an Identification

Data field of size 2 K or greater.

Recommended Action None required.

1-287

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

713103

Error Message %PIX|ASA-7-713103: Invalid (NULL) secret key detected while computing

hash

Explanation

This message indicates that an internal software error has occurred.

Recommended Action If the problem persists, contact the Cisco TAC.

713104

Error Message %PIX|ASA-7-713104: Attempt to get Phase 1 ID data failed while hash

computation

Explanation This message indicates that an internal software error has occurred.

Recommended Action If the problem persists, contact the Cisco TAC.

713105

Error Message %PIX|ASA-3-713105: Zero length data in ID payload received during phase

1 or 2 processing

Explanation

This message indicates that a peer sent an ID payload without including any ID data,

which is invalid.

Recommended Action Check the configuration of the peer.

713107

Error Message %PIX|ASA-3-713107: IP_Address request attempt failed!

Explanation

This message indicates that an internal software error has occurred.

Recommended Action If the problem persists, contact the Cisco TAC.

1-288

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

713109

Error Message %PIX|ASA-3-713109: Unable to process the received peer certificate

Explanation

This message indicates that the security appliance was unable to process the certificate

received from the remote peer. This can occur if the certificate data was malformed or if the data in

the certificate could not be stored by the appliance. One such possibility is if the public key size is

larger than 4096 bits.

Recommended Action Try to reestablish the connection using a different certificate on the remote

peer.

713112

Error Message %PIX|ASA-3-713112: Failed to process CONNECTED notify (SPI SPI_value)!

Explanation

This message indicates that the security appliance was unable to successfully process

the notify payload that contained notify type CONNECTED. This could occur if the IKE phase 2

structure could not be found using the SPI to locate it, or the commit bit had not been set in the

received ISAKMP header. This later case could indicate a non-conforming IKE peer.

Recommended Action If the problem persists, check the configuration of the peer and/or disable

commit bit processing.

713113

Error Message %PIX|ASA-7-713113: Deleting IKE SA with associated IPSec connection

entries. IKE peer: IP_address, SA address: internal_SA_address, tunnel count: count

Explanation This message indicates that an IKE SA is being deleted with a non-0 tunnel count. This

means that either the IKE SA tunnel count has lost synchronization with the associated connection

entries or the associated connection cookie fields for the entries have lost synchronization with the

cookie fields of the IKE SA that the connection entry points to. If this occurs, the IKE SA and its

associated data structures will not be freed, so that the entries which may point to it will not have a

stale pointer.

Recommended Action None required. Error recovery is built-in.

713114

Error Message %PIX|ASA-7-713114: Connection entry (conn entry internal address)

points to IKE SA (

SA_internal_address) for peer IP_address, but cookies don't match

Explanation

This message indicates that an internal software error has occurred.

Recommended Action If the problem persists, contact the Cisco TAC.

1-289

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

713115

Error Message %PIX|ASA-5-713115: Client rejected NAT enabled IPSec request, falling

back to standard IPSec

Explanation

This message indicates the client rejected an attempt by the security appliance to use

IPSec over UDP. IPSec over UDP is used to allow multiple clients to establish simultaneous tunnels

to the security appliance through a NAT device. The client may have rejected the request either

because it does not support this feature or because it is configured to not use it.

Recommended Action Verify the configuration on the headend and peer.

713116

Error Message %PIX|ASA-3-713116: Terminating connection attempt: L2TP-over-IPSEC

attempted by group (group_name) but L2TP disabled

Explanation

This message indicates that the user or group entity has attempted an L2TP-over-IPSec

connection, but the L2TP protocol is not enabled for this security appliance.

Recommended Action Verify the L2TP configuration.

713117

Error Message %PIX|ASA-7-713117: Received Invalid SPI notify (SPI SPI_Value)!

Explanation

This message indicates the IPSec SA identified by the SPI value is no longer active on

the remote peer. This might indicate that the remote peer has rebooted or been reset.

Recommended Action This problem should correct itself once DPDs recognize that the peer no longer

has the appropriate SAs established. If DPD is not enabled, this may require a manual

reestablishment of the affected tunnel.

713118

Error Message %PIX|ASA-3-713118: Detected invalid Diffie-Helmann group_descriptor

group_number, in IKE area

Explanation

This message indicates that the group_descriptor field contains an unsupported value.

Currently we support only groups 1, 2, 5, and 7. In the case of a centry the group_descriptor field

may also be set to 0, to indicate that Perfect Forward Secrecy (PFS) is disabled.

Recommended Action Check the peer Diffie-Hellman configuration.

1-290

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

713119

Error Message %PIX|ASA-5-713119: PHASE 1 COMPLETED

Explanation

This message appears when IKE Phase 1 has completed successfully.

Recommended Action None required.

713120

Error Message %PIX|ASA-5-713120: PHASE 2 COMPLETED (msgid=msg_id)

Explanation

This message appears when IKE Phase 2 has completed successfully.

Recommended Action None required.

713121

Error Message %PIX|ASA-7-713121: Keep-alive type for this connection: keepalive_type

Explanation This message indicates the type of keep-alive mechanism being used for this tunnel.

Recommended Action None required.

713122

Error Message %PIX|ASA-3-713122: Keep-alives configured keepalive_type but peer

IP_address support keep-alives (type = keepalive_type)

Explanation

This message indicates that keep-alives are configured on/off for this device, but the

IKE peer does/does not support keep-alives.

Recommended Action This requires no action if this is intentional. If it is not intentional, change the

keepalive configuration on both devices.

1-291

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

713123

Error Message %PIX|ASA-3-713123: IKE lost contact with remote peer, deleting

connection (keepalive type: keepalive_type)

Explanation

This message indicates that the remote IKE peer did not respond to keep-alives within

the expected window of time, so the connection to the IKE peer was terminated. The message

includes the keep-alive mechanism used.

Recommended Action None required.

713124

Error Message %PIX|ASA-3-713124: Received DPD sequence number rcv_sequence_# in DPD

Action, description expected seq #

Explanation This message indicates that the remote IKE peer sent a DPD with a sequence number

that did not match the expected sequence number. The packet is discarded.

Recommended Action This might indicate a packet loss problem with the network.

713127

Error Message %PIX|ASA-3-713127: Xauth required but selected Proposal does not

support xauth, Check priorities of ike xauth proposals in ike proposal list

Explanation

This message appears when the peer wants to perform a XAUTH but the security

appliance did not choose the XAUTH IKE proposal.

Recommended Action Check the priorities of the IKE xauth proposals in IKE proposal list.

713128

Error Message %PIX|ASA-6-713128: Connection attempt to VCPIP redirected to VCA peer

IP_address via load balancing

Explanation

This message appears when a connection attempt has been made to the VCPIP and has

been redirected to a less loaded peer using load balancing.

Recommended Action None required.

1-292

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

713129

Error Message %PIX|ASA-3-713129: Received unexpected Transaction Exchange payload

type: payload_id

Explanation

This message indicates that an unexpected payload has been received during XAUTH

or Mode-cfg. This may indicate that the two peers are out of synchronization, that the XAUTH or

Mode-cfg versions do not match, or that the remote peer is not complying to the appropriate RFCs.

Recommended Action Verify the configuration between peers.

713130

Error Message %PIX|ASA-5-713130: Received unsupported transaction mode attribute:

attribute id

Explanation

This message indicates that the device received a request for a valid transaction mode

attribute (XAUTH or Mode Cfg) that is currently not supported. This is generally a benign

condition.

Recommended Action None required.

713131

Error Message %PIX|ASA-5-713131: Received unknown transaction mode attribute:

attribute_id

Explanation

This message indicates that the security appliance has received a request for a

transaction mode attribute (XAUTH or Mode Cfg) that is outside the range of known attributes. The

attribute may be valid but only supported in later versions of config mode, or the peer may be

sending an illegal or proprietary value. This should not cause connectivity problems but may affect

the functionality of the peer.

Recommended Action None required.

713132

Error Message %PIX|ASA-3-713132: Cannot obtain an IP_address for remote peer

Explanation

This message indicates that a request for an IP address for a remote access client from

the internal utility that provides these addresses could not be satisfied.

Recommended Action Check configuration of IP address assignment methods.

1-293

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

713133

Error Message %PIX|ASA-3-713133: Mismatch: Overriding phase 2 DH Group(DH group DH

group_id) with phase 1 group(DH group DH group_number

Explanation The configured Phase 2 PFS Group differs from the DH group that was negotiated for

phase 1.

Recommended Action None required.

713134

Error Message %PIX|ASA-3-713134: Mismatch: P1 Authentication algorithm in the crypto

map entry different from negotiated algorithm for the L2L connection

Explanation

This message appears when the configured LAN-to-LAN proposal is different from the

one accepted for the LAN-to-LAN connection. Depending on which side is the initiator, different

proposals will be used.

Recommended Action None required.

713135

Error Message %PIX|ASA-5-713135: message received, redirecting tunnel to IP_address.

Explanation

This message indicates that the tunnel is being redirected due to load balancing on the

remote security appliance. This message will be seen when a REDIRECT_CONNECTION notify

packet is received.

Recommended Action None required.

713136

Error Message %PIX|ASA-5-713136: IKE session establishment timed out

[

IKE_state_name], aborting!

Explanation

This occurs when the reaper has detected an SA stuck in a non-active state. The reaper

will try to remove the hung SA.

Recommended Action None required.

1-294

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

713137

Error Message %PIX|ASA-5-713137: Reaper overriding refCnt [ref_count] and tunnelCnt

[tunnel_count] -- deleting SA!

Explanation

This message indicates that an internal software error has occurred.

Recommended Action If the problem persists, contact the Cisco TAC.

713138

Error Message %PIX|ASA-3-713138: Group group_name not found and BASE GROUP default

preshared key not configured

Explanation

This message appears when there is no group in the group database with the same name

as the IP address of the peer. In Main Mode, the security appliance will fall back and try to use the

default preshared key configured in one of the default groups. The default preshared key is not

configured.

Recommended Action Verify the configuration of the preshared keys.

713139

Error Message %PIX|ASA-5-713139: group_name not found, using BASE GROUP default

preshared key

Explanation

There was no tunnel group in the group database with the same name as the IP address

of the peer. In Main Mode, the security appliance will fall back and use the default preshared key

configured in the default group.

Recommended Action None required.

713140

Error Message %PIX|ASA-3-713140: Split Tunneling Policy requires network list but

none configured

Explanation

This message appears when split tunneling policy is set to either split tunneling or allow

local LAN access, a split tunneling ACL must be defined to represent the information required by

the VPN cLient.

Recommended Action Check the configuration of the ACLs.

1-295

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

713141

Error Message %PIX|ASA-3-713141: Client-reported firewall does not match configured

firewall: action tunnel. Received -- Vendor: vendor(id), Product product(id), Caps:

capability_value. Expected -- Vendor: vendor(id), Product: product(id), Caps:

capability_value

Explanation This message indicates that the security appliance installed on the client does not match

the configured required security appliance. This message lists the actual and expected values, and

whether the tunnel is terminated or allowed.

Recommended Action You may need to install a different personal security appliance on the client or

a change of configuration on the security appliance.

713142

Error Message %PIX|ASA-3-713142: Client did not report firewall in use, but there is

a configured firewall: action tunnel. Expected -- Vendor: vendor(id), Product

product(id), Caps: capability_value

Explanation This message appears when the client did not report a security appliance in use using

ModeCfg but one is required. The event lists the expected values, and whether the tunnel is

terminated or allowed. Note that the number following the product string is a bitmask of all of the

allowed products.

Recommended Action You may need to install a different personal security appliance on the client or

a change of configuration on the security appliance.

713143

Error Message %PIX|ASA-7-713143: Processing firewall record. Vendor: vendor(id),

Product:

product(id), Caps: capability_value, Version Number: version_number, Version

String:

version_text

Explanation This message provides debug information about the security appliance installed on the

client.

Recommended Action None required.

1-296

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

713144

Error Message %PIX|ASA-5-713144: Ignoring received malformed firewall record; reason

- error_reason TLV type attribute_value correction

Explanation This message indicates that bad security appliance information was received from the

client.

Recommended Action Check the personal security appliance configuration on the client and the

security appliance.

713145

Error Message %PIX|ASA-6-713145: Detected Hardware Client in network extension mode,

adding static route for address:

IP_address, mask: netmask

Explanation This message indicates that a tunnel with a hardware client in network extension mode

has been negotiated and a static route is being added for the private network behind the hardware

client. This enables the security appliance to make the remote network known to all the routers on

the private side of the head-end.

Recommended Action None required.

713146

Error Message %PIX|ASA-3-713146: Could not add route for Hardware Client in network

extension mode, address:

IP_address, mask: netmask

Explanation This message indicates that an internal software error has occurred. A tunnel with a

hardware client in network extension mode has been negotiated and an attempt to add the static route

for the private network behind the hardware client failed. This could indicate that the routing table

is full or a possible addressing error.

Recommended Action If the problem persists, contact the Cisco TAC.

713147

Error Message %PIX|ASA-6-713147: Terminating tunnel to Hardware Client in network

extension mode, deleting static route for address:

IP_address, mask: netmask

Explanation This message indicates that a tunnel to a hardware client in network extension mode is

being removed and the static route for the private network is being deleted behind the hardware

client.

Recommended Action None required.

1-297

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

713148

Error Message %PIX|ASA-5-713148: Terminating tunnel to Hardware Client in network

extension mode, unable to delete static route for address: IP_address, mask: netmask

Explanation This message indicates that while a tunnel to a hardware client in network extension

mode was being removed, a route to the private network behind the hardware client could not be

deleted.

Recommended Action This might indicate an addressing or software problem. Check the routing table

to ensure that the route is not there. If it is, it may have to be removed manually but only if the tunnel

to the hardware client has been completely removed.

713149

Error Message %PIX|ASA-3-713149: Hardware client security attribute attribute_name was

enabled but not requested.

Explanation

This message indicates that the headend security appliance has the specified hardware

client security attribute enabled, but the attribute was not requested by the VPN 3002 hardware

client.

Recommended Action Check the configuration on the hardware client.

713152

Error Message %PIX|ASA-3-713152: Unable to obtain any rules from filter ACL_tag to

send to client for CPP, terminating connection.

Explanation

This message indicates that the client is required to use CPP to provision its security

appliance, but the headend device was unable to obtain any ACLs to send to the client. This is

probably due to a misconfiguration.

Recommended Action Check the ACLs specified for CPP in the group policy for the client.

713154

Error Message %PIX|ASA-4-713154: DNS lookup for peer_description Server [server_name]

failed!

Explanation

This message appears when DNS lookup for the specified server has not been resolved.

Recommended Action Check DNS server configuration on the security appliance. Also check the

DNS server to ensure that it is operational and has the hostname to IP address mapping.

1-298

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

713155

Error Message %PIX|ASA-5-713155: DNS lookup for Primary VPN Server [server_name]

successfully resolved after a previous failure. Resetting any Backup Server init.

Explanation

A previous DNS lookup failure for the primary server might have caused the system to

initialize a backup peer. This message indicates that a later DNS lookup on the primary server finally

succeeded and is resetting any backup server initializations. A tunnel initiated after this point will

be aimed at the primary server.

Recommended Action None required.

713156

Error Message %PIX|ASA-5-713156: Initializing Backup Server [server_name or

IP_address]

Explanation

This message indicates that the client is failing over to a backup server or a failed DNS

lookup for the primary server caused the system to initialize a backup server. A tunnel initiated after

this point will be aimed at the specified backup server.

Recommended Action None required.

713157

Error Message %PIX|ASA-4-713157: Timed out on initial contact to server [server_name

IP_address] Tunnel could not be established.

Explanation

This message indicates that the client tried to initiate a tunnel by sending out IKE

MSG1, but did not receive a response from the security appliance on the other end. If backup servers

are available, the client will attempt to connect to one of them.

Recommended Action Verify connectivity to the headend security appliance.

713158

Error Message %PIX|ASA-5-713158: Client rejected NAT enabled IPSec Over UDP request,

falling back to IPSec Over TCP

Explanation

This message indicates that the client is configured to use IPSec over TCP. The client

rejected the attempt by the security appliance to use IPSec over UDP.

Recommended Action If TCP is desired, no action is required. Otherwise, check the client

configuration.

1-299

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

713159

Error Message %PIX|ASA-3-713159: TCP Connection to Firewall Server has been lost,

restricted tunnels are now allowed full network access

Explanation

This message indicates that the TCP connection to the security appliance server was lost

for some reason. Likely reasons are that the server has rebooted, has a network problem, has an SSL

mismatch, and so on.

Recommended Action If the server connection was lost after the initial connection was made, then the

server and network connections must be checked. If the initial connection is lost immediately, this

could indicate an SSL authentication problem.

713160

Error Message %PIX|ASA-7-713160: Remote user (session Id - id) has been granted

access by the Firewall Server

Explanation

This message indicates normal authentication of the remote user to the security

appliance server.

Recommended Action None required.

713161

Error Message %PIX|ASA-3-713161: Remote user (session Id - id) network access has

been restricted by the Firewall Server

Explanation

The security appliance server has sent the security appliance a message indicating that

this user must be restricted. There are several reasons for this including security appliance software

upgrades, changes in permissions, and so on. The security appliance server will transition the user

back into full access mode as soon as the operation has been completed.

Recommended Action No action is required unless the user is never transitioned back into full access

state. If this does not happen, refer to the security appliance server for more information on the

operation that is being performed and the state of the security appliance software running on the

remote machine.

1-300

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

713162

Error Message %PIX|ASA-3-713162: Remote user (session Id - id) has been rejected by

the Firewall Server

Explanation

This message indicates that the security appliance server has rejected this user.

Recommended Action Check the policy information on the security appliance server to make sure that

the user is configured correctly.

713163

Error Message %PIX|ASA-3-713163: Remote user (session Id - id) has been terminated

by the Firewall Server

Explanation

This message indicates that the security appliance server has terminated this user

session. This can happen if the integrity agent stops running on the client machine or if the security

policy is modified by the remote user in any way.

Recommended Action Verify that the security appliance software on the client machine is still running

and that the policy is correct.

713164

Error Message %PIX|ASA-7-713164: The Firewall Server has requested a list of active

user sessions

Explanation

This message indicates that the security appliance server will request the session

information if it detects that it has stale data or if it loses the session data (as in a reboot).

Recommended Action None required.

713165

Error Message %PIX|ASA-3-713165: Client IKE Auth mode differs from the group's

configured Auth mode

Explanation

This message indicates that the client negotiated with preshared keys while its tunnel

group points to a policy that is configured to use digital certificates.

Recommended Action Check the client configuration.

1-301

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

713166

Error Message %PIX|ASA-3-713166: Headend security gateway has failed our user

authentication attempt - check configured username and password

Explanation

This message indicates that the hardware client has failed extended authentication. This

is most likely a username/password problem or authentication server issue.

Recommended Action Verify that the configured username and password values on each side match.

Also verify that the authentication server at the headend is operational.

713167

Error Message %PIX|ASA-3-713167: Remote peer has failed user authentication - check

configured username and password

Explanation

This message indicates that the remote user has failed to extend authentication. This is

most likely a username or password problem or authentication server issue.

Recommended Action Verify that the configured username and password values on each side match.

Also verify that the authentication server being used to authenticate the remote is operational.

713168

Error Message %PIX|ASA-3-713168: Re-auth enabled, but tunnel must be authenticated

interactively!

Explanation

This message indicates that reauthentication on rekey has been enabled but the tunnel

authentication requires manual intervention.

Recommended Action If manual intervention is desired, no action is required. Otherwise, check the

interactive authentication configuration.

713169

Error Message %PIX|ASA-7-713169: IKE Received delete for rekeyed SA IKE peer:

IP_address, SA address: internal_SA_address, tunnelCnt: tunnel_count

Explanation

This message indicates that IKE has received a delete message from the remote peer to

delete its old IKE SA after a rekey has completed.

Recommended Action None required.

1-302

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

713170

Error Message %PIX|ASA-7-713170: IKE Received delete for rekeyed centry IKE peer:

IP_address, centry address: internal_address, msgid: id

Explanation

IKE receives a delete message from the remote peer to delete its old centry after phase

2 rekeying is completed.

Recommended Action None required.

713171

Error Message %PIX|ASA-7-713171: NAT-Traversal sending NAT-Original-Address payload

Explanation

UDP-Encapsulated-Transport was either proposed or selected during phase 2. Need to

send this payload for NAT-Traversal in this case.

Recommended Action None required.

713172

Error Message %PIX|ASA-6-713172: Automatic NAT Detection Status: Remote end is|is not

behind a NAT device This end is|is_not behind a NAT device

Explanation

Results from NAT auto-detection by NAT-Traversal.

Recommended Action None required.

713174

Error Message %PIX|ASA-3-713174: Hardware Client connection rejected! Network

Extension Mode is not allowed for this group!

Explanation

A hardware client is attempting to tunnel in using network extension mode, but network

extension mode is not allowed.

Recommended Action Verify configuration of network extension mode versus PAT mode.

1-303

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

713176

Error Message %PIX|ASA-2-713176: Device_type memory resources are critical, IKE key

acquire message on interface interface_number, for Peer IP_address ignored

Explanation

This event indicates that the appliance is processing data intended to trigger an IPSec

tunnel to the indicated peer. Because memory resources are at a critical state, it is not initiating any

more tunnels. The data packet has been ignored and dropped.

Recommended Action If condition persists, verify that appliance is efficiently configured. This event

could indicate that an appliance with increased memory is required for this application.

713177

Error Message %PIX|ASA-6-713177: Received remote Proxy Host FQDN in ID Payload: Host

Name:

host_name Address IP_address, Protocol protocol, Port port

Explanation

A Phase 2 ID payload containing an FQDN has been received from the peer.

Recommended Action None required.

713178

Error Message %PIX|ASA-5-713178: IKE Initiator received a packet from its peer

without a Responder cookie

Explanation

An internal software error has occurred.

Recommended Action If the problem persists, contact the Cisco TAC.

713179

Error Message %PIX|ASA-5-713179: IKE AM Initiator received a packet from its peer

without a

payload_type payload

Explanation

An internal software error has occurred.

Recommended Action If the problem persists, contact the Cisco TAC.

1-304

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

713182

Error Message %PIX|ASA-3-713182: IKE could not recognize the version of the client!

IPSec Fragmentation Policy will be ignored for this connection!

Explanation

An internal software error has occurred.

Recommended Action If the problem persists, contact the Cisco TAC.

713184

Error Message %PIX|ASA-6-713184: Client Type: Client_type Client Application Version:

Application_version_string

Explanation

This event indicates the client operating system and application version. If the

information is not available, then N/A will be indicated.

Recommended Action None required.

713185

Error Message %PIX|ASA-3-713185: Error: Username too long - connection aborted

Explanation

The client returned an invalid length username and the tunnel was torn down.

Recommended Action Check the username and make changes if necessary.

713186

Error Message %PIX|ASA-3-713186: Invalid secondary domain name list received from

the authentication server. List Received: list_text Character index (value) is illegal

Explanation

An invalid secondary domain name list was received from an external RADIUS

authentication server. When split tunnelling is used, this list identifies the domains that the client

should resolve through the tunnel.

Recommended Action Correct the specification of the Secondary-Domain-Name-List attribute

(vendor specific attribute 29) on the RADIUS server. The list must be specified as a comma

delimited list of domain names. Domain names may not include any characters other than

alpha-numerics, hyphen, underscore and period.

1-305

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

713187

Error Message %PIX|ASA-7-713187: Tunnel Rejected: IKE peer does not match remote peer

as defined in L2L policy IKE peer address: IP_address, Remote peer address:

IP_address

Explanation

The IKE peer that is attempting to bring up this tunnel is not the one that is configured

in the ISAKMP configuration that is bound to the received remote subnet(s).

Recommended Action Verify proper L2L settings on headend and peer.

713189

Error Message %PIX|ASA-3-713189: Attempted to assign network or broadcast IP_address,

removing (IP_address) from pool.

Explanation

The IP address from the pool is either the network or broadcast address for this subnet.

This address will be marked as unavailable.

Recommended Action This error is generally benign but the IP address pool configuration should be

checked.

713190

Error Message %PIX|ASA-7-713190: Got bad refCnt (ref_count_value) assigning IP_address

(IP_address)

Explanation

The reference counter for this SA is invalid.

Recommended Action This issue should correct itself.

713193

Error Message %PIX|ASA-3-713193: Received packet with missing payload, Expected

payload:

payload_id

Explanation

The Appliance received an encrypted/unencrypted packet of the specified exchange

type that had one or more missing payloads. This usually indicates a problem on the peer.

Recommended Action Verify peer is sending valid IKE messages.

1-306

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

713194

Error Message %PIX|ASA-3-713194: IKE|IPSec Delete With Reason message:

termination_reason

Explanation

Indicates that a delete message with a termination reason code was received.

Recommended Action None required.

713195

Error Message %PIX|ASA-3-713195: Tunnel rejected: Originate-Only: Cannot accept

incoming tunnel yet!

Explanation

Originate Only peer can accept incoming connections only after it brings up the first P2

tunnel. At that point, data from either direction can initiate additional Phase 2 tunnels.

Recommended Action If a different behavior is desired, the originate only configuration needs to be

revisited.

713196

Error Message %PIX|ASA-5-713196: Remote L2L Peer IP_address initiated a tunnel with

same outer and inner addresses.Peer could be Originate Only - Possible

misconfiguration!

Explanation

The remote L2L peer has initiated a Public-Public tunnel. The remote L2L peer expects

a response from the peer at the other end, but does not receive one, because of a possible

misconfiguration.

Recommended Action Check the L2L configuration on both sides.

713197

Error Message %PIX|ASA-5-713197: The configured Confidence Interval of number

seconds is invalid for this

tunnel_type connection. Enforcing the second default.

Explanation

The configured Confidence Interval in the group is outside of the valid range.

Recommended Action Check the Confidence Setting in the group to make sure it is within the valid

range.

1-307

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

713198

Error Message %PIX|ASA-3-713198: User Authorization failed: user User authorization

failed.

Explanation

This event will contain a reason string.

Recommended Action Check group configuration and client authorization.

713199

Error Message %PIX|ASA-5-713199: Reaper corrected an SA that has not decremented the

concurrent IKE negotiations counter (

counter_value)!

Explanation

Reaper corrected an internal software error.

Recommended Action If the problem persists, contact the Cisco TAC.

713201

Error Message %PIX-5-713201: Duplicate (Phase 1/Phase 2) packet

detected.(Retransmitting test packet/No last packet to retransmit.)

Explanation

This message is displayed when a duplicate IKE Phase 1 or IKE Phase 2 message is

received. A duplicate message indicates that the peer did not receive the response to the message,

because it was either dropped somewhere in the network, it was dropped by the peer because the

message was in error, or it was never sent because the original message was in error.

Recommended Action If this event is transient, then you can ignore it because it will not result in

tunnel drops or tunnel errors. If the event persists and it is associated with tunnel failures, then you

should take the following action:

Review other events associated with this IKE session to determine whether one of the peers is

misconfigured. A misconfiguration could result in messages being dropped by one or both peers. If

a misconfiguration has not caused the error, then you may require a network analyzer to determine

where the message is being dropped.

713203

Error Message %PIX|ASA-3-713203: IKE Receiver: Error reading from socket.

Explanation

This message indicates that there was an error while reading a received IKE packet. This

is generally an internal error and might indicate a software problem.

Recommended Action This problem is usually benign and the system will correct itself. If the problem

persists, contact the Cisco TAC.

1-308

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

713204

Error Message %PIX|ASA-7-713204: Adding static route for client address: IP_address

Explanation This message indicates that a route to the peer-assigned address or to the networks

protected by a hardware client was added to the routing table.

Recommended Action None required.

713205

Error Message %PIX|ASA-3-713205: Could not add static route for client address:

IP_address

Explanation This message indicates a failed attempt to add a route to the client-assigned address or

to the networks protected by a hardware client. This could indicate duplicate routes in the routing

table or a corrupted network address. The duplicate routes could be caused by routes not cleaned up

properly or by having multiple clients sharing networks or addresses.

Recommended Action Check the IP local pool configuration as well as any other IP address-assigning

mechanism being used (for example: DHCP or RADIUS). Ensure that routes are being cleared from

the routing table. Also check the configuration of networks and/or addresses on the peer system.

713206

Error Message %PIX|ASA-3-713206: Tunnel Rejected: Conflicting protocols specified by

tunnel-group and group-policy

Explanation

This message appears when a tunnel is dropped because the allowed tunnel specified in

the group policy is different than the allowed tunnel in the tunnel-group configuration.

Recommended Action Check the tunnel-group and group-policy configuration.

713208

Error Message %PIX|ASA-3-713208: Cannot create dynamic rule for Backup L2L entry rule

rule_id

Explanation This message indicates that there was a failure in creating the ACLs that trigger IKE and

allow IPSec data to be processed properly. The failure was specific to the Backup L2L configuration.

This may indicate a configuration error, a capacity error or an internal software error.

Recommended Action If the device is running at maximum security appliance cons and maximum

VPN tunnels, there may be a memory issue. If not, check the backup L2L and crypto map

configuration, specifically the ACLs associated with the crypto maps.

1-309

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

713209

Error Message %PIX|ASA-3-713209: Cannot delete dynamic rule for Backup L2L entry rule

Explanation

This message indicates that there was a failure in deleting the ACLs that trigger IKE and

allow IPSec data to be processed properly. The failure was specific to the Backup L2L configuration.

This may indicate an internal software error.

Recommended Action If the problem persists, contact the Cisco TAC.

713210

Error Message %PIX|ASA-3-713210: Cannot create dynamic map for Backup L2L entry

rule_id

Explanation

This message indicates that there was a failure in creating a run-time instance of the

dynamic crypto map associated with backup L2L configuration. This may indicate a configuration

error, a capacity error or an internal software error.

Recommended Action If the device is running at maximum security appliance cons and maximum

VPN tunnels, there may be a memory issue. If not, check the backup L2L and crypto map

configuration, specifically the ACLs associated with the crypto maps.

713211

Error Message %PIX|ASA-6-713211: Adding static route for L2L peer coming in on a

dynamic map. address:

IP_address, mask: netmask

Explanation This message indicates that the security appliance is adding a route for the private

address or networks of the peer. In this case, the peer is either a client or a L2L peer with an unknown

address. Both of these cases use dynamic crypto maps to allow the tunnel.

Recommended Action None required.

1-310

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

713212

Error Message %PIX|ASA-3-713212: Could not add route for L2L peer coming in on a

dynamic map. address: IP_address, mask: netmask

Explanation This message appears when the security appliance failed while attempting to add a route

for the private address or networks of the peer. In this case, the peer is either a client or a L2L peer

with an unknown address. Both of these cases use dynamic crypto maps to allow the tunnel. This

could indicate duplicate routes. A full routing table or a failure of the security appliance to remove

previously used routes.

Recommended Action Check the routing table to make sure there is room for additional routes and

that obsolete routes are not present. If the table is full or contains obsolete routes, remove the routes

and try again. If the problem persists, contact the Cisco TAC.

713213

Error Message %PIX|ASA-6-713213: Deleting static route for L2L peer that came in on

a dynamic map. address:

IP_address, mask: netmask

Explanation This message indicates that the security appliance is deleting a route for the private

address or networks of the peer. In this case, the peer is either a client or a L2L peer with an unknown

address. Both of these cases use dynamic crypto maps to allow the tunnel.

Recommended Action None required.

713214

Error Message %PIX|ASA-3-713214: Could not delete route for L2L peer that came in on

a dynamic map. address:

IP_address, mask: netmask

Explanation This message indicates that the security appliance experienced a failure while deleting

a route for the private address or networks of the peer. In this case, the peer is either a client or a

L2L peer with an unknown address. Both of these cases use dynamic crypto maps to allow the

tunnel. This event may indicate that the route has already been deleted or that an internal software

error has occurred.

Recommended Action If the route has already been deleted, the condition is benign and the device will

function normally. If the problem persists or can be linked to routing issues over VPN tunnels, then

check the routing and addressing portions of the VPN L2L configuration. Check the reverse route

injection and the ACLs associated with the appropriate crypto map. If the problem persists, contact

the Cisco TAC.

1-311

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

713215

Error Message %PIX|ASA-6-713215: No match against Client Type and Version rules.

Client: type version is/is not allowed by default

Explanation

This message indicates that the client type and the version of a client did not match any

of the rules configured on the security appliance. The default action is displayed.

Recommended Action Determine what the default action and deployment requirements are and make

the appropriate changes.

713216

Error Message %PIX|ASA-5-713216: Rule: action Client type: version Client: type version

is/is not allowed

Explanation

This message indicates that the client type and the version of a client has matched one

of the rules. The result of the match and the rule are displayed.

Recommended Action Determine what the deployment requirements are and make the appropriate

changes.

713217

Error Message %PIX|ASA-3-713217: Skipping unrecognized rule: action: action client

type:

client_type client version: client_version

Explanation This message indicates that there is a malformed client type and version rule. The

required format is action client type | client version action either “permit” or “deny” client type and

client version are displayed under Session Management. Only one wildcard per parameter (*) is

supported.

Recommended Action Correct the rule.

713218

Error Message %PIX|ASA-3-713218: Tunnel Rejected: Client Type or Version not

allowed.

Explanation

This message indicates that the client was rejected access per the configured rules.

Recommended Action None required.

1-312

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

713219

Error Message %PIX|ASA-6-713219: Queueing KEY-ACQUIRE messages to be processed when

P1 SA is complete.

Explanation

This message indicates that Phase 2 messages are being enqueued after Phase 1

completes.

Recommended Action None required.

713220

Error Message %PIX|ASA-6-713220: De-queueing KEY-ACQUIRE messages that were left

pending.

Explanation

This message indicates that queued Phase 2 messages are now being processed.

Recommended Action None required.

713221

Error Message %PIX|ASA-7-713221: Static Crypto Map check, checking map =

crypto_map_tag, seq = seq_number...

Explanation

This message indicates that the security appliance is iterating through the crypto maps

looking for configuration information.

Recommended Action None required.

713222

Error Message %PIX|ASA-7-713222: Static Crypto Map check, map = crypto_map_tag, seq =

seq_number, ACL does not match proxy IDs src:source_address dst:dest_address

Explanation This message indicates that while iterating through the configured crypto maps, the

security appliance could not match any of the associated ACLs. This generally means that an ACL

was misconfigured.

Recommended Action Check the ACLs associated with this tunnel peer and make sure they specify

the appropriate private networks from both sides of the VPN tunnel.

1-313

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

713223

Error Message %PIX|ASA-7-713223: Static Crypto Map check, map = crypto_map_tag, seq =

seq_number, no ACL configured

Explanation

This message indicates that the crypto map associated with this peer is not linked to an

ACL.

Recommended Action Make sure there is an ACL associated with this crypto map and that the ACL

contains the appropriate private addresses or network from both sides of the VPN tunnel.

713224

Error Message %PIX|ASA-7-713224: Static Crypto Map Check by-passed: Crypto map entry

incomplete!

Explanation

This message indicates that the crypto map associated with this VPN tunnel is missing

critical information.

Recommended Action Verify that the crypto map is configured correctly with both the VPN peer, a

transform set, and an associated ACL.

713225

Error Message %PIX|ASA-7-713225: [IKEv1], Static Crypto Map check, map map_name, seq

sequence_number is a successful match

Explanation

This message indicates that the security appliance found a valid matching crypto map

for this VPN tunnel.

Recommended Action None required.

713226

Error Message %PIX|ASA-3-713226: Connection failed with peer IP_address, no

trust-point defined in tunnel-group

tunnel_group

Explanation When the device is configured to use digital certificates, a trust point must be specified

in the configuration. When the trust point is missing from the config, this message is generated to

flag an error.

• IP_address—IP Address of the peer

• tunnel_group—Tunnel group for which trust point was missing in the configuration.

Recommended Action The administrator of the device has to specify a trust point in the configuration.

1-314

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

713227

Error Message %PIX|ASA-3-713227: Rejecting new IPSec SA negotiation for peer

Peer_address. A negotiation was already in progress for local Proxy

Local_address/Local_netmask, remote Proxy Remote_address/Remote_netmask

Explanation

When establishing a Phase 2 SA, the security appliance will reject a new Phase SA that

matches this proxy.

Recommended Action None required. The security appliance should recover automatically.

713228

Error Message %PIX|ASA-6-713228: Group = group, Username = uname, IP =

remote_IP_address Assigned private IP address assigned_private_IP to remote user

•

group—The name of the group

• uname—The name of the user

• remote_IP_address—The IP address of the remote client

• assigned_private_IP—The client IP address assigned by DHCP or from the local address pool

Explanation This message is generated when IKE obtains an address for the client private IP address

from DHCP or from the address pool. The message specifies the IP address assigned to the client.

Recommended Action None required.

713229

Error Message %PIX|ASA-5-713229: Auto Update - Notification to client client_ip of

update string: message_string.

Explanation

This message is displayed when a VPN remote access client is notified that updated

software is available for download. The remote client user is responsible for choosing to update the

client access software.

• client_ip—The IP address of the remote client

• message_string—The message text sent to the remote client

Recommended Action None required.

713230

Error Message %PIX|ASA-3-713230 Internal Error, ike_lock trying to lock bit that is

already locked for type

type

• type—String that describes the type of semaphore that had a locking issue.

1-315

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

Explanation This message is displayed due to an internal error, which is reporting that the IKE

subsystem is attempting to lock memory that has already been locked. This indicates errors on

semaphores used to protect memory violations for IKE SAs. This message does not indicate that

anything is seriously wrong. However, an unexpected event has happened and steps are

automatically being taken for recovery.

Recommended Action If the problem persists, contact the Cisco TAC.

713231

Error Message %PIX|ASA-3-713231 Internal Error, ike_lock trying to unlock bit that

is not locked for type type

Explanation This message is displayed due to an internal error, which is reporting that the IKE

subsystem is attempting to unlock memory that is not currently locked. This indicates errors on

semaphores used to protect memory violations for IKE SAs. This message does not indicate that

anything is seriously wrong. However, an unexpected event has happened and steps are

automatically being taken for recovery.

• type—String that describes the type of semaphore that had a locking issue.

Recommended Action If the problem persists, contact the Cisco TAC.

713232

Error Message %PIX|ASA-3-713232 SA lock refCnt = value, bitmask = hexvalue,

p1_decrypt_cb = value, qm_decrypt_cb = value, qm_hash_cb = value, qm_spi_ok_cb =

value, qm_dh_cb = value, qm_secret_key_cb = value, qm_encrypt_cb = value

Explanation This message displays all the IKE SA locks and is displayed when a possible error has

been detected. This message reports errors on semaphores used to protect memory violations for

IKE SAs.

• value—Decimal value

• hexvalue—Hexadecimal value

Recommended Action If the problem persists, contact the Cisco TAC.

1-316

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

713233

Error Message %PIX|ASA-7-713233: (VPN-unit) Remote network (remote network) validated

for network extension mode.

Explanation

This message is displayed when the remote network received during the Phase 2

negotiation is validated. This message indicates the results of the remote network check during

Phase 2 negotiations for Network Extension Mode clients. This is part of an existing feature that

prevents users from misconfiguring their HW client network (for example, configuring overlapping

networks or the same network on multiple clients).

• remote network—Subnet address and subnet mask from Phase 2 proxy

Recommended Action None required.

713234

Error Message %PIX|ASA-7-713234: (VPN-unit) Remote network (remote network) from network

extension mode client mismatches AAA configuration (aaa network).

Explanation

This message is displayed when the remote network received during the Phase 2

negotiation does not match the framed-ip-address and framed-subnet-mask returned from the AAA

server for this session.

• remote network—Subnet address and subnet mask from Phase 2 proxy

• aaa network—Subnet address and subnet mask configured through AAA

Recommended Action Do one of the following:

• Check the address assignment for this user and group, check the network configuration on the

HW client, and fix any inconsistencies.

• Disable address assignment for this user and group.

713235

Error Message %PIX|ASA-6-713235: Attempt to send an IKE packet from standby unit.

Dropping the packet!

Explanation

Normally, IKE packets should never be sent from the standby unit to the remote peer. This

message is displayed if such an attempt is made due to an internal logic error. The packet never leaves

the standby unit because of protective code. This message is mainly to facilitate debugging.

Recommended Action No action is required by the user. Developers should look into the condition

causing the IKE packet to be sent from the standby unit.

1-317

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

713236

Error Message %PIX|ASA-7-713236: IKE_DECODE tx/rx Message (msgid=msgid) with

payloads:payload1 (payload1_len) + payload2 (payload2_len)...total length: tlen

Explanation

This message is displayed when IKE sends or receives various messages.

The following example shows the output when IKE receives a message with an 8-byte hash payload,

an 11-byte notify payload and two 13-byte vendor-specific payloads:

%PIX-7-713236: IKE_DECODE RECEIVED Message msgid=0) with payloads: HDR + HASH (8) +

NOTIFY (11) + VENDOR (13) + VENDOR (13) + NONE (0)

Recommended Action None required.

713237

Error Message %PIX|ASA-5-713237: ACL update (access_list) received during re-key

re-authentication will not be applied to the tunnel.

•

access_list—Name associated with the static or dynamic access-list, as displayed in the output

of the show access-list command

Explanation This message is displayed during the Phase 1 rekey of a remote access IPSec tunnel

under the following conditions:

• The tunnel is configured to reauthenticate the user when the tunnel is rekeyed.

• The RADIUS server returns an access list or a reference to a locally configured access list that

is different from the one that was returned when the tunnel was first established.

Under these conditions, the security appliance ignores the new access list and this message is

generated.

Recommended Action IPSec users must reconnect for new user-specific access lists to take effect.

713238

Error Message %PIX|ASA-3-713238: Invalid source proxy address: 0.0.0.0! Check

private address on remote client

Explanation

The private side address of a network extension mode client came across as 0.0.0.0. This

usually indicates that no IP address was set on the private interface of the hardware client.

Recommended Action Verify the configuration of the remote client.

1-318

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

713239

Error Message %ASA-4-713239: IP_Address: Tunnel Rejected: The maximum tunnel count

allowed has been reached

Explanation

An attempt to create a tunnel has occurred after the maximum number of tunnels

allowed has been reached.

• IP_Address—The IP address of the peer.

Recommended Action None required.

713240

Error Message %ASA-4-713240: Received DH key with bad length: received

length=rlength expected length=elength

Explanation

A Diffie-Hellman key with the incorrect length was received from the peer.

• rlength—The length of the DH key that was received

• elength—The expected length (based on DH key size)

Recommended Action None required.

713241

Error Message %ASA-4-713241: IE Browser Proxy Method setting_number is Invalid

Explanation

An invalid proxy setting was found during ModeCfg processing. P1 negotiation will

fail.

Recommended Action Check the msie-proxy method command settings (a subcommand of the

group-policy command), which should conform to one of the following: [auto-detect | no-modify

| no-proxy | use-server]. Any other value or no value is incorrect. Try resetting the “msie-proxy

method” settings. If the problem persists, contact the Cisco TAC.

713242

Error Message %ASA-4-713242: Remote user is authenticated using Hybrid

Authentication. Not starting IKE rekey.

Explanation

The security appliance has detected a request to start an IKE rekey for a tunnel

configured to use Hybrid Xauth, but the rekey was not started. The security appliance will wait for

the client to detect and initiate an IKE rekey.

Recommended Action None required.

1-319

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

713243

Error Message %ASA-4-713243: META-DATA Unable to find the requested certificate

Explanation

The IKE peer requested a certificate from the cert-req payload. However, no valid

identity certificate was issued by the requested DN was found.

Recommended Action Perform the following steps:

1. Check the identity certificates.

2. Enroll or import the desired certificate.

3. Enable certificate debugging for more details.

713244

Error Message %ASA-4-713244: META-DATA Received Legacy Authentication Method(LAM)

type type is different from the last type received type.

•

type—The LAM type

Explanation The LAM attribute type received differs from the last type received. The type must be

consistent throughout the user authentication process. The user authentication process cannot

proceed and the VPN connection will not be established.

Recommended Action If the problem persists, contact the Cisco TAC.

713245

Error Message %ASA-4-713245: META-DATA Unknown Legacy Authentication Method(LAM)

type type received.

Explanation

An unsupported LAM type was received during the CRACK challenge/response user

authentication process. The user authentication process cannot proceed and the VPN connection will

not be established.

• type—The LAM type

Recommended Action If the problem persists, contact the Cisco TAC.

1-320

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

713246

Error Message %ASA-4-713246: META-DATA Unknown Legacy Authentication Method(LAM)

attribute type type received.

Explanation

The device received an unknown LAM attribute type, which should not cause

connectivity problems but might affect the functionality of the peer.

• type—The LAM attribute type

Recommended Action None required.

713247

Error Message %ASA-4-713247: META-DATA Unexpected error: in Next Card Code mode while

not doing SDI.

Explanation

An unexpected error occurred during state processing.

Recommended Action If the problem persists, contact the Cisco TAC.

713248

Error Message %ASA-5-713248: META-DATA Rekey initiation is being disabled during

CRACK authentication.

Explanation

When an IKE SA is negotiated using the CRACK authentication method, Phase 1 SA

rekey timer at the headend expired before a successful rekey. Because the remote client is always

the initiator of the exchange when using the CRACK authentication method, the headend will not

initiate the rekey. Unless the remote peer initiates a successful rekey before the IKE SA expires, the

connection will come down upon IKE SA expiration.

Recommended Action None required.

713249

Error Message %ASA-4-713249: META-DATA Received unsupported authentication results:

result

Explanation

While negotiating an IKE SA using the CRACK authentication method, the IKE

subsystem received a result that is not supported during CRACK authentication from the

authentication subsystem. The user authentication fails and the VPN connection is torn down.

• result—The result returned from the authentication subsystem.

Recommended Action If the problem persists, contact the Cisco TAC.

1-321

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

713250

Error Message %ASA-5-713250: META-DATA Received unknown Internal Address attribute:

attribute

Explanation

The device received a request for an Internal Address attribute that is not recognizable.

The attribute might be valid, but not currently supported or the peer might be sending an illegal

value. This should not cause connectivity problems but might affect the functionality of the peer.

Recommended Action None required.

713251

Error Message %ASA-4-713251: META-DATA Received authentication failure message

Explanation

The device received a notify message indicating authentication failure while an IKE SA

is negotiated using the CRACK authentication method. The connection is torn down.

Recommended Action None required.

713252

Error Message %ASA-5-713252: Group = group, Username = user, IP = ip, Integrity

Firewall Server is not available. VPN Tunnel creation rejected for client.

Explanation

When the group policy is configured to require the client to authenticate with a Zonelab

Integrity Server, the server might need to be connected to the concentrator depending on the fail

policy configured. If the fail policy is to reject the client connection, this syslog message is

generated when a Zonelab Integrity Server is not connected to the security appliance at the time the

client is connecting.

• group—The tunnel group to which the remote access user is connecting.

• user—The remote access user.

• ip—The IP address of the remote access user.

Recommended Action Check that the configurations on the concentrator and the Zonelab Integrity

Server match. Then verify communication between the concentrator and the Zonelab Integrity

Server.

1-322

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

713253

Error Message %ASA-5-713253: Group = group, Username = user, IP = ip, Integrity

Firewall Server is not available. Entering ALLOW mode. VPN Tunnel created for

client.

Explanation

When the group policy is configured to require a client to authenticate with a Zonelab

Integrity Server, the server might need to be connected to the concentrator, depending on the fail

policy configured. If the fail policy is to accept the client connection, and provides unrestricted

network access, this syslog message is generated when a Zonelab Integrity Server is not connected

to the security appliance at the time the client is connecting.

• group—The tunnel group to which the remote access user is connecting.

• user—The remote access user.

• ip—The IP address of the remote access user.

Recommended Action Check that the configurations on the security device and the Zonelab Integrity

Server match, and verify communication between the security appliance and the Zonelab Integrity

Server.

713254

Error Message %PIX|ASA-3-713254: Group = groupname, Username = username, IP = peerip,

Invalid IPSec/UDP port = portnum, valid range is minport - maxport, except port

4500, which is reserved for IPSec/NAT-T

Explanation

You cannot use UDP port 4500 for IPSec/UDP connections, because it is reserved for

IPSec/NAT-T connections. The CLI does not allow this configuration for local groups. This message

should only occur for externally defined groups.

• groupname—The name of the user group.

• username—The name of the user.

• peerip—The IP address of the client.

• portnum—The IPSec/UDP port number on the external server.

• minport—The minimum valid port number for a user-configurable port, which is 4001.

• maxport—The maximum valid port number for a user-configurable port, which is 49151.

Recommended Action Change the IPSec/UDP port number on the external server to another port

number. Valid port numbers are 4001 to 49151.

1-323

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

713255

Error Message %ASA-4-713255: IP = peer-IP, Received ISAKMP Aggressive Mode message

1 with unknown tunnel group name ‘group-name’

Explanation

An unknown tunnel group was specified in ISAKMP Aggressive Mode message 1.

• peer-ip—The address of the peer.

• group-name—The group name specified by the peer.

Recommended Action Check the tunnel group and client configurations to make sure they are valid.

713256

Error Message %ASA-6-713256: IP = peer-IP, Sending spoofed ISAKMP Aggressive Mode

message 2 due to receipt of unknown tunnel group. Aborting connection.

Explanation

When the peer specifies an invalid tunnel group, the ASA will still send message 2 to

prevent the peer from gleaning tunnel group information.

• peer-ip—The address of the peer.

Recommended Action None required.

713257

Error Message %ASA-5-713257: Phase var1 failure: Mismatched attribute types for

class var2: Rcv'd: var3 Cfg'd: var4

Explanation

This syslog will be seen on an ASA acting as the responder in a LAN-to-LAN

connection. It indicates that the ASA crypto configuration does not match that of the initiator's. The

syslog specifies during what phase the mismatch happened, and what attributes both the responder

and the initiator had that were different.

• var1—The phase the mismatch happened during

• var2—The class the attributes that do not match belong to

• var3—The attribute received from the initiator

• var4—The attribute configured

Recommended Action Check the crypto configuration on both of the LAN-to-LAN devices for

inconsistencies. In particular, if a mismatch between UDP-Tunnel (NAT-T) and something else is

reported, check the crypto maps. If one configuration has NAT-T disabled on the matched crypto

map and the other does not, this will cause a failure.

1-324

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

713258

Error Message %ASA-3-713258: IP = var1, Attempting to establish a phase2 tunnel on

var2 interface but phase1 tunnel is on var3 interface. Tearing down old phase1

tunnel due to a potential routing change.

Explanation

This message appears when the adaptive security appliance tries to establish a phase 2

tunnel on an interface, and a phase 1 tunnel already exists on a different interface. The existing phase

1 tunnel is torn down to allow the establishment of a new tunnel on the new interface.

• var1—The IP address of the peer.

• var2—The interface on which the adaptive security appliance is trying to establish a phase 2

tunnel.

• var3—The interface on which the phase 1 tunnel exists.

Recommended Action Check whether or not the route of the peer has changed. If the route has not

changed, a possible misconfiguration may exist.

713259

Error Message %ASA-5-713259: Group = groupname, Username = username, IP = peerIP,

Session is being torn down. Reason: reason

Explanation

This message is generated when an ISAKMP session is torn down through session

management.

• groupname—The tunnel group of the session being terminated.

• username—The username of the session being terminated.

• peerIP—The peer IP address of the session being terminated.

• reason—The RADIUS termination reason of the session being terminated, which can be one of

the following:

- Port Preempted, because of simultaneous login

- Idle Timeout

- Max Time Exceeded

- Administrator Reset

Recommended Action None required.

1-325

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

713900

Error Message %PIX|ASA-7-713900:Descriptive_event_string.

Explanation

A message with several possible text strings that describes a serious event or failure. For

example: The adaptive security appliance is trying to generate a Phase 2 deletion, but the SPI did

not match any of the existing Phase 2 SAs.

Recommended Action In the example described, this message may occur if both peers are deleting

Phase 2 SAs at the same time. In this case, it is a benign error and can be ignored. If the error is

persistent and results in negative side-effects such as dropped tunnels or device reboots, it may

reflect a software failure. In this case, copy the error message exactly as it appears on the console

or in the syslog, and then contact the Cisco TAC for further assistance.

713901

Error Message %PIX|ASA-7-713901:Descriptive_event_string.

Explanation

A message with several possible text strings that describes an error that has occurred.

This may be the result of configuration error on the headend or remote access client. The event string

provides details about the error that occurred.

Recommended Action You may need to troubleshoot the to determine what caused the error. Check

the isakmp and crypto map configuration on both peers.

713902

Error Message %PIX|ASA-3-713902 descriptive_event_string

Explanation This syslog message could have several possible text strings describing an error. This

may be the result of a configuration error either on the headend or remote access client.

Recommended Action It might be necessary to troubleshoot the configuration to determine the cause

of the error. Check the ISAKMP and crypto map configuration on both peers.

1-326

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

713903

Error Message %PIX|ASA-4-713903:descriptive_event_string.

Explanation

This syslog message with several possible text strings provides a warning. This may be

the result of unexpected behavior of a peer (for example, a loss of connectivity).

For example: %ASA-4-713903: Group = IPSecGroup, IP = 70.172.17.23, Error: Unable to remove

PeerTblEntry. This message occurs when an IPSec connection attempt fails (for example, in an

authentication failure because of an incorrectly typed password or the inadvertent disconnection of

an IPSec client).

Recommended Action Informational only.

713904

Error Message %PIX|ASA-5-713904:descriptive_event_string.

Explanation

This syslog message has several possible text strings that describe general status

information for notification purposes. These messages are used to track events that have occurred.

Recommended Action None required.

713905

Error Message %PIX|ASA-6-713905: descriptive_event_string.

Explanation

Information status details appear, which are used to track events that have occurred.

Recommended Action None required.

713906

Error Message %PIX|ASA-7-713906: descriptive_event_string.

Explanation

Debugging status information appears, which is used to track events that have occurred.

Recommended Action None required.

1-327

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

714001

Error Message %PIX|ASA-7-714001: description_of_event_or_packet

Explanation A description of an IKE protocol event or packet.

Recommended Action Informational only.

714002

Error Message %PIX|ASA-7-714002: IKE Initiator starting QM: msg id = message_number

Explanation

The security appliance has sent the first packet of the Quick mode exchange as the Phase

2 initiator.

Recommended Action Informational only.

714003

Error Message %PIX|ASA-7-714003: IKE Responder starting QM: msg id = message_number

Explanation

The security appliance has received the first packet of the Quick mode exchange as the

Phase 2 responder.

Recommended Action Informational only.

714004

Error Message %PIX|ASA-7-714004: IKE Initiator sending 1st QM pkt: msg id =

message_number

Explanation

Protocol decode of the first Quick Mode packet.

Recommended Action Informational only.

714005

Error Message %PIX|ASA-7-714005: IKE Responder sending 2nd QM pkt: msg id =

message_number

Explanation

Protocol decode of the second Quick Mode packet.

Recommended Action Informational only.

1-328

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

714006

Error Message %PIX|ASA-7-714006: IKE Initiator sending 3rd QM pkt: msg id =

message_number

Explanation

Protocol decode of the third Quick Mode packet.

Recommended Action Informational only.

714007

Error Message %PIX|ASA-7-714007: IKE Initiator sending Initial Contact

Explanation

The security appliance is building and sending the initial contact payload.

Recommended Action Informational only.

714011

Error Message %PIX|ASA-7-714011: Description of received ID values

Explanation

Received the displayed ID information during the negotiation.

Recommended Action Informational only.

715001

Error Message %PIX|ASA-7-715001: Descriptive statement

Explanation This message provides a description of an event or problem encountered by the security

appliance.

Recommended Action The action depends on the description.

715004

Error Message %PIX|ASA-7-715004: subroutine name() Q Send failure: RetCode

(

return_code)

Explanation

This message indicates that there was an internal error when attempting to put messages

in a queue.

Recommended Action This is often a benign condition. If the problem persists, contact the Cisco TAC.

1-329

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

715005

Error Message %PIX|ASA-7-715005: subroutine name() Bad message code: Code

(message_code)

Explanation

This message indicates that an internal subroutine received a bad message code.

Recommended Action This is often a benign condition. If the problem persists, contact the Cisco TAC.

715006

Error Message %PIX|ASA-7-715006: IKE got SPI from key engine: SPI = SPI_value

Explanation This message indicates that the IKE subsystem received an SPI value from IPSec.

Recommended Action None required.

715007

Error Message %PIX|ASA-7-715007: IKE got a KEY_ADD msg for SA: SPI = SPI_value

Explanation This message indicates that IKE has completed tunnel negotiation and has successfully

loaded the appropriate encryption and hashing keys for IPSec use.

Recommended Action None required.

715008

Error Message %PIX|ASA-7-715008: Could not delete SA SA_address, refCnt = number,

caller =

calling_subroutine_address

Explanation This message indicates that the calling subroutine could not delete the IPSec SA. This

could indicate a reference count problem.

Recommended Action If the number of stale SAs grows as a result of this event, contact the Cisco

TAC.

1-330

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

715009

Error Message %PIX|ASA-7-715009: IKE Deleting SA: Remote Proxy IP_address, Local Proxy

IP_address

Explanation This message indicates that SA is being deleted with the listed proxy addresses.

Recommended Action None required.

715013

Error Message %PIX|ASA-7-715013: Tunnel negotiation in progress for destination

IP_address, discarding data

Explanation

This message indicates that IKE is in the process of establishing a tunnel for this data.

All packets to be protected by this tunnel will be dropped until the tunnel is fully established.

Recommended Action None required.

715019

Error Message %PIX|ASA-7-715019: IKEGetUserAttributes: Attribute name = name

Explanation This message displays the modecfg attribute name and value pair being processed by the

security appliance.

Recommended Action None required.

715020

Error Message %PIX|ASA-7-715020: construct_cfg_set: Attribute name = name

Explanation This message displays the modecfg attribute name and value pair being transmitted by

the security appliance.

Recommended Action None required.

1-331

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

715021

Error Message %PIX|ASA-7-715021: Delay Quick Mode processing, Cert/Trans Exch/RM DSID

in progress

Explanation

This message indicates that quick mode processing is being delayed until all Phase 1

processing has been completed (transaction mode, and so on.).

Recommended Action None required.

715022

Error Message %PIX|ASA-7-715022: Resume Quick Mode processing, Cert/Trans Exch/RM

DSID completed

Explanation

This message indicates that Phase 1 processing has completed and quick mode is being

resumed.

Recommended Action None required.

715027

Error Message %PIX|ASA-7-715027: IPSec SA Proposal # chosen_proposal, Transform #

chosen_transform acceptable Matches global IPSec SA entry # crypto_map_index

Explanation This message appears when the indicated IPSec SA proposal and transform were

selected from the payloads that the responder received. This data can be useful when attempting to

debug IKE negotiation issues.

Recommended Action None required.

715028

Error Message %PIX|ASA-7-715028: IKE SA Proposal # 1, Transform # chosen_transform

acceptable Matches global IKE entry #

crypto_map_index

Explanation This message appears when the indicated IKE SA transform was selected from the

payloads that the responder received. This data can be useful when attempting to debug IKE

negotiation issues.

Recommended Action None required.

1-332

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

715033

Error Message %PIX|ASA-7-715033: Processing CONNECTED notify (MsgId message_number)

Explanation

This message indicates that the security appliance is processing a message containing a

notify payload with notify type CONNECTED (16384). The CONNECTED notify is used to

complete the commit bit processing and should be included in the fourth overall quick mode packet,

which is sent from the responder to the initiator.

Recommended Action None required.

715034

Error Message %PIX|ASA-7-715034: action IOS keep alive payload: proposal=time 1/time 2

sec.

Explanation

This message indicates that processing for sending/receiving a keepalive payload

message is being performed.

Recommended Action None required.

715035

Error Message %PIX|ASA-7-715035: Starting IOS keepalive monitor: seconds sec.

Explanation

This message indicates that the keepalive timer will monitor for a variable number of

seconds for keepalive messages.

Recommended Action None required.

715036

Error Message %PIX|ASA-7-715036: Sending keep-alive of type notify_type (seq number

number)

Explanation

This message indicates that processing for sending a keepalive notify message is being

performed.

Recommended Action None required.

1-333

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

715037

Error Message %PIX|ASA-7-715037: Unknown IOS Vendor ID version: ma j o r.m i n o r. v a r ia n c e

Explanation This message indicates that we do not know the capabilities of this version of IOS.

Recommended Action There may be interoperability issues with features like IKE keepalives. If the

problem persists, contact the Cisco TAC

715038

Error Message %PIX|ASA-7-715038: action Spoofing_information Vendor ID payload (version:

ma j o r. m i n o r.v a r i a n c e , capabilities: value)

Explanation

This message indicates that processing for the IOS Vendor ID payload has been

performed. The message being performed could be Altiga spoofing IOS.

Recommended Action None required.

715039

Error Message %PIX|ASA-7-715039: Unexpected cleanup of tunnel table entry during SA

delete.

Explanation

This message indicates that there was an entry in the IKE tunnel table that was never

removed when the SA was freed. This indicates a bug in the state machine.

Recommended Action If the problem persists, contact the Cisco TAC.

715040

Error Message %PIX|ASA-7-715040: Deleting active auth handle during SA deletion:

handle =

internal_authentication_handle

Explanation This message indicates that the auth handle was still active during SA deletion. This is

part of cleanup recovery during the error condition.

Recommended Action None required.

1-334

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

715041

Error Message %PIX|ASA-7-715041: Received keep-alive of type keepalive_type, not the

negotiated type

Explanation

This indicates that a keep-alive of the type indicated in the message was received

unexpectedly.

Recommended Action Check keepalive configuration on both peers.

715042

Error Message %PIX|ASA-7-715042: IKE received response of type failure_type to a

request from the

IP_address utility

Explanation

This indicates that a request for an IP address for a remote access client from the internal

utility that provides these addresses could not be satisfied. Variable text in the message string

indicates more specifically what went wrong.

Recommended Action Check IP address assignment configuration and adjust accordingly.

715044

Error Message %PIX|ASA-7-715044: Ignoring Keepalive payload from vendor not support

KeepAlive capability

Explanation

Received IOS Keepalive payload from vendor without KA capabilities set. Payload is

ignored.

Recommended Action Informational only.

715045

Error Message %PIX|ASA-7-715045: ERROR: malformed Keepalive payload

Explanation

Malformed Keepalive payload received. Payload is ignored.

Recommended Action Informational only.

1-335

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

715046

Error Message %PIX|ASA-7-715046: Group = groupname, Username = username, IP =

IP_address, constructing payload_description payload

Explanation

This message indicates that an IP address from a remote client for a specific group and

user displays details about the IKE payload being constructed.

Recommended Action Informational only.

715047

Error Message %PIX|ASA-7-715047: processing payload_description payload

Explanation

Displays details about the IKE payload received and being processed.

Recommended Action Informational only.

715048

Error Message %PIX|ASA-7-715048: Send VID_type VID

Explanation

Displays type of Vendor ID payload being sent.

Recommended Action Informational only.

715049

Error Message %PIX|ASA-7-715049: Received VID_type VID

Explanation

Displays type of Vendor ID payload received.

Recommended Action Informational only.

715050

Error Message %PIX|ASA-7-715050: Claims to be IOS but failed authentication

Explanation

Looks like IOS VID but doesn't match hmac_sha.

Recommended Action Check Vendor ID configuration on both peers. If this issue affects

interoperability, and the problem persists, contact the Cisco TAC.

1-336

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

715051

Error Message %PIX|ASA-7-715051: Received unexpected TLV type TLV_type while

processing FWTYPE ModeCfg Reply

Explanation

An unknown TLV was received in a security appliance record while a FWTYPE

ModeCfg Reply was being processed. This will be discarded. This could occur either because of

packet corruption or because the connecting client supports a later version of the security appliance

protocol.

Recommended Action Check the personal FW installed on the Cisco VPN Client and the Personal FW

configuration on the security appliance. This may also indicate a version mismatch between the

VPN Client and the security appliance.

715052

Error Message %PIX|ASA-7-715052: Old P1 SA is being deleted but new SA is DEAD,

cannot transition centries

Explanation

The old P1 SA is being deleted but it has no new SA to transition to since it was marked

for deletion as well. This generally indicates that the 2 IKE peers are out of synchronization and may

be using different rekey times. The problem should correct itself but there may be some small

amount of data loss until a fresh P1 SA is reestablished.

Recommended Action Informational only.

715053

Error Message %PIX|ASA-7-715053: MODE_CFG: Received request for attribute_info!

Explanation

Received a mode configuration message requesting the specified attribute.

Recommended Action Informational only.

715054

Error Message %PIX|ASA-7-715054: MODE_CFG: Received attribute_name reply: value

Explanation

Received a mode configuration reply message from the remote peer.

Recommended Action Informational only.

1-337

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

715055

Error Message %PIX|ASA-7-715055: Send attribute_name

Explanation

Sent a mode configuration message to the remote peer.

Recommended Action Informational only.

715056

Error Message %PIX|ASA-7-715056: Client is configured for TCP_transparency

Explanation

Since the remote end (client) is configured for IPSec Over TCP, the headend security

appliance must not negotiate IPSec Over UDP or IPSec over NAT-T with the client.

Recommended Action May require adjustment to the NAT transparency configuration of one of the

peers if the tunnel does not come up. Otherwise this is an informational message.

715057

Error Message %PIX|ASA-7-715057: Auto-detected a NAT device with NAT-Traversal.

Ignoring IPSec-over-UDP configuration.

Explanation

IPSec-over-UDP Mode Config info will not be exchanged because NAT-Traversal was

detected.

Recommended Action Informational only.

715058

Error Message %PIX|ASA-7-715058: NAT-Discovery payloads missing. Aborting

NAT-Traversal.

Explanation

The remote end didn't provide NAT-D payloads required for NAT-Traversal after

exchanging NAT-Traversal VIDs. At least two NAT-D payloads must be received.

Recommended Action This may indicate a non-conforming NAT-T implementation. If the offending

peer is a Cisco product, and the problem persists, contact the Cisco TAC. If the offending peer is not

a Cisco product, then contact the manufacturer support team.

1-338

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

715059

Error Message %PIX|ASA-7-715059: Proposing/Selecting only UDP-Encapsulated-Tunnel

and UDP-Encapsulated-Transport modes defined by NAT-Traversal

Explanation

Need to use these modes instead of the usual Transport and Tunnel modes defined in the

SA to successfully negotiate NAT-Traversal

Recommended Action Informational only.

715060

Error Message %PIX|ASA-7-715060: Dropped received IKE fragment. Reason: reason

Explanation

The reason for dropping the fragment will be shown.

Recommended Action Depends on the drop reason but could indicate a problem with an intervening

NAT device or a non-conforming peer.

715061

Error Message %PIX|ASA-7-715061: Rcv'd fragment from a new fragmentation set.

Deleting any old fragments.

Explanation

This could be either a resend of the same packet but fragmented to a different MTU, or

another packet altogether.

Recommended Action Informational only.

715062

Error Message %PIX|ASA-7-715062: Error assembling fragments! Fragment numbers are

non-continuous.

Explanation

There is a gap in fragment numbers.

Recommended Action This could indicate a network problem. If the condition persists and results in

dropped tunnels or prevents certain peers from negotiating with the security appliance, contact the

Cisco TAC.

1-339

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

715063

Error Message %PIX|ASA-7-715063: Successfully assembled an encrypted pkt from rcv'd

fragments!

Explanation

Assembly for a fragmented pkt that was rcv'd was successful

Recommended Action Informational only.

715064

Error Message %PIX|ASA-7-715064 -- IKE Peer included IKE fragmentation capability

flags: Main Mode:

true/false Aggressive Mode: true/false

Explanation

Peer supports IKE fragmentation based on the info provided in the message.

Recommended Action Informational only.

715065

Error Message %PIX|ASA-7-715065: IKE state_machine subtype FSM error history (struct

data_structure_address) state, event: state/event pairs

Explanation

A phase 1 error occurred and the state, event history pairs will be displayed in reverse

chronological order.

Recommended Action Most of these errors are benign. If the problem persists, contact the Cisco TAC.

715066

Error Message %PIX|ASA-7-715066: Can't load an IPSec SA! The corresponding IKE SA

contains an invalid logical ID.

Explanation

The logical ID in the IKE SA is NULL. The phase II negotiation will be torn down.

Recommended Action An internal error has occurred. If the problem persists, contact the Cisco TAC.

1-340

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

715067

Error Message %PIX|ASA-7-715067: QM IsRekeyed: existing sa from different peer,

rejecting new sa

Explanation

The LAN-TO-LAN SA that is being established already exists, in other words, an SA

with the same remote networks, but is sourced from a different peer. This new SA will be deleted

since this is not a legal configuration.

Recommended Action Check the LAN-TO-LAN configuration on all associated peers. Specifically,

multiple peers should not be sharing private networks.

715068

Error Message %PIX|ASA-7-715068: QM IsRekeyed: duplicate sa found by address,

deleting old sa

Explanation

The remote access SA that is being established already exists, in other words, an SA

with the same remote networks, but is sourced from a different peer. The old SA will be deleted,

since the peer may simply have changed its IP address.

Recommended Action This may be a benign condition, especially if a client tunnel was terminated

abruptly. If the problem persists, contact the Cisco TAC.

715069

Error Message %PIX|ASA-7-715069: Invalid ESP SPI size of SPI_size

Explanation

Received an IPSec SA proposal with an invalid ESP SPI size. This proposal will be

skipped.

Recommended Action Generally, this is a benign condition but could indicate that a peer may be

non-conforming. If the problem persists, contact the Cisco TAC.

715070

Error Message %PIX|ASA-7-715070: Invalid IPComp SPI size of SPI_size

Explanation

Received an IPSec SA proposal with an invalid IPComp SPI size. This proposal will be

skipped.

Recommended Action Generally, this is a benign condition but could indicate that a peer is

non-conforming. If the problem persists, contact the Cisco TAC.

1-341

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

715071

Error Message %PIX|ASA-7-715071: AH proposal not supported

Explanation

IPSec AH proposal is not supported. This proposal will be skipped.

Recommended Action Informational only.

715072

Error Message %PIX|ASA-7-715072: Received proposal with unknown protocol ID

protocol_ID

Explanation Received an IPSec SA proposal with unknown protocol ID. This proposal will be

skipped.

Recommended Action Generally, this is a benign condition but could indicate that a peer is

non-conforming. If the problem persists, contact the Cisco TAC.

715074

Error Message %PIX|ASA-7-715074: Could not retrieve authentication attributes for

peer IP_address

Explanation

Could not get authorization information for the remote user.

Recommended Action Ensure that all authentication and authorization configuration is set correctly.

If the problem persists, contact the Cisco TAC.

715075

Error Message %PIX|ASA-7-715075: Group = group_name, Username = client, IP = IP_address

Received keep-alive of type message_type (seq number number)

Explanation

This new message is in pair with 715036 “DPD R-U-THERE” message which logs the

DPD sending messages.

Two possible cases:

1) received peer sending “DPD R-U-THERE” message

2) received peer reply “DPD R-U-THERE-ACK” message

The user is recommended to observe the following:

Case 1—The “DPD R-U-THERE” is received and its sequence number matches with the outgoing

DPD reply message's.

1-342

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

If f1 sends a “DPD R-U-THERE-ACK” without prior receiving “DPD R-U-THERE” from peer,

it is likely experiencing security breech.

Case 2—The received “DPD R-U-THERE-ACK” message's sequence number is matched with

previous sending DPD message's.

If f1 did not receive a “DPD R-U-THERE-ACK” for a reasonable time lap after sending “DPD

R-U-THERE” to peer, the tunnel is most likely down.

• group_name—The peer's VPN group name.

• client—The peer's username.

• IP_address—IP address of the VPN peer.

• message_type—The message type (“DPD R-U-THERE” or “DPD R-U-THERE-ACK”).

• number—The DPD sequence number.

Recommended Action None required.

715076

Error Message %PIX|ASA-7-715076: Computing hash for ISAKMP

Explanation

This message is displayed when IKE computes various hash values.

This object will be prepended as follows:

Group = groupname, Username = username, IP = ip_address...

Recommended Action None required.

715077

Error Message %PIX|ASA-7-715077: Pitcher: msg string, spi spi

Explanation This message is displayed when various messages are sent to IKE.

msg_string can be one of the following:

• received a key acquire message

• received SPI for non-existent SA

• received key delete msg

• received KEY_UPDATE

• received KEY_REKEY_IB

• received KEY_REKEY_OB

• received KEY_SA_ACTIVE

• could not find IKE SA to activate IPSEC (OB)

• could not find IKE SA to rekey IPSEC (OB)

• KEY_SA_ACTIVE no centry found

1-343

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

• KEY_ADD centry not found

• KEY_UPDATE centry not found

Like other ISAKMP, the following statement applies:

This object will be prepended as follows:

Group = groupname, Username = username, IP = ip_address,...

Recommended Action None required

715078

Error Message %PIX-7-715078: META-DATA Received type LAM attribute.

Explanation

The debug message displayed when processing a LAM attribute.

• type—The LAM attribute type.

Recommended Action None required.

715079

Error Message %PIX-7-715079: META-DATA INTERNAL_ADDRESS: Received request for type.

Explanation

The debug message that displays when processing an internal address payload.

• type—The internal address request type.

Recommended Action None required.

715080

Error Message %PIX-vpn-7-715080: Starting P1 rekey timer: 86400 seconds.

Error Message %PIX-vpn-7-715080: Restarting P1 rekey timer: 86400 seconds.

Error Message %ASA-vpn-7-715080: Starting P2 rekey timer: 28800 seconds.

Explanation

The IKE (P1) Phase 1 or IPSec (P2) Phase 2 rekey timers have been started or restarted.

When an IKE (P1) or IPSec (P2) tunnel is connected, timers are created to determine when the next

rekey will occur. These messages show what the timers are set to.

Recommended Action None required.

1-344

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

716001

Error Message %ASA-6-716001: Group group User user IP ip WebVPN session started.

Explanation

The WebVPN session has started for the user in this group at the specified IP address.

When the user logs in via the WebVPN login page, the WebVPN session starts.

Recommended Action None required.

716002

Error Message %ASA-webvpn-6-716002: Group GroupPolicy User username IP ip WebVPN

session terminated: Port Preempted.

Explanation

The WebVPN session has been terminated by a user request. Possible reasons include:

–

Lost Carrier

–

Lost Service

–

Idle Timeout

–

Max time exceeded

–

Administrator Reset

–

Administrator Reboot

–

Administrator Shutdown

–

Port Error

–

NAS Error

–

NAS Request

–

NAS Reboot

–

Port unneeded

–

Port Preempted. Indicates that the allowed number of simultaneous (same user) logins has been

exceeded. To resolve this problem, increase the number of simultaneous logins or have users

only log in once with a given username and password.

–

Port Suspended

–

Service Unavailable

–

Callback

–

User error

–

Host Requested

–

Bandwidth Management Error

–

ACL parse error

–

VPN simultaneous logins limit specified in the group policy

–

Unknown

Recommended Action Unless the reason indicates a problem, then no action is required.

1-345

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

716003

Error Message %ASA-6-716003: Group group User user IP ip WebVPN access “GRANTED: url”

Explanation

The WebVPN user in this group at the specified IP address has been granted access to

this url. The user's access to various locations can be controlled using WebVPN-specific access

control lists.

Recommended Action None required.

716004

Error Message %ASA-6-716004: Group group User user WebVPN access DENIED to specified

location: url

Explanation

The WebVPN user in this group has been denied access to this url. The WebVPN user's

access to various locations can be controlled using WebVPN-specific access control lists. In this

case, a particular access control list entry is denying access to this url.

Recommended Action None required.

716005

Error Message %ASA-6-716005: Group group User user WebVPN ACL Parse Error: reason

Explanation The ACL for the WebVPN user in the specified group failed to parse correctly. The

reason for the error is reported.

The WebVPN access control list for the user in this group did not parse correctly. The reason for

the error is reported.

Recommended Action Fix the WebVPN ACL.

716006

Error Message %ASA-6-716006: Group name User user WebVPN session terminated. Idle

timeout.

Explanation

The WebVPN session was not created for this user in the specified group because the

VPN tunnel protocol is not set to WebVPN.

Recommended Action None required.

1-346

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

716007

Error Message %ASA-4-716007: Group group User user WebVPN Unable to create session.

Explanation

The WebVPN session was not created for the in the specified group because of resource

issues. For example, the user may have reached the maximum login limit.

Recommended Action None required.

716008

Error Message %ASA-7-716008: WebVPN ACL: action

Explanation The WebVPN ACL has begun performing an action. For example, the action could be

“begin parsing.” This is a debug level message.

Recommended Action None required.

716009

Error Message %ASA-6-716009: Group group User user WebVPN session not allowed. WebVPN

ACL parse error.

Explanation

The WebVPN session for the specified user in this group is not allowed because the

associated access control list did not parse. The user will not be allowed to login via WebVPN until

this error has been rectified.

Recommended Action Fix the WebVPN ACL.

716010

Error Message %ASA-7-716010: Group group User user Browse network.

Explanation

The WebVPN user in the specified group browsed the network.

Recommended Action None required.

1-347

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

716011

Error Message %ASA-7-716011: Group group User user Browse domain domain.

Explanation

The WebVPN specified user in this group browsed the specified domain.

Recommended Action None required.

716012

Error Message %ASA-7-716012: Group group User user Browse directory directory.

Explanation

The specified WebVPN user browsed the specified directory.

Recommended Action None required.

716013

Error Message %ASA-7-716013: Group group User user Close file filename.

Explanation

The specified WebVPN user closed the specified file.

Recommended Action None required.

716014

Error Message %ASA-7-716014: Group group User user View file filename.

Explanation

The specified WebVPN user viewed the specified file.

Recommended Action None required.

716015

Error Message %ASA-7-716015: Group group User user Remove file filename.

Explanation

The WebVPN user in the specified group removed the specified file.

Recommended Action None required.

1-348

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

716016

Error Message %ASA-7-716016: Group group User user Rename file old_filename to

new_filename.

Explanation

The specified WebVPN user renamed the specified file.

Recommended Action None required.

716017

Error Message %ASA-7-716017: Group group User user Modify file filename.

Explanation

The specified WebVPN user modified the specified file.

Recommended Action None required.

716018

Error Message %ASA-7-716018: Group group User user Create file filename.

Explanation

The specified WebVPN user created the specified file.

Recommended Action None required.

716019

Error Message %ASA-7-716019: Group group User user Create directory directory.

Explanation

The specified WebVPN user created the specified directory.

Recommended Action None required.

716020

Error Message %ASA-7-716020: Group group User user Remove directory directory.

Explanation

The specified WebVPN user removed the specified directory.

Recommended Action None required.

1-349

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

716021

Error Message %ASA-7-716021: File access DENIED, filename.

Explanation

The specified WebVPN user was denied access to the specified file.

Recommended Action None required.

716022

Error Message %ASA-4-716022: Unable to connect to proxy server reason.

Explanation

The WebVPN HTTP/HTTPS redirect failed for the specified reason.

Recommended Action Check HTTP/HTTPS proxy configuration

716023

Error Message %ASA-4-716023: Group name User user Session could not be established:

session limit of maximum_sessions reached.

Explanation

The user session cannot be established because the current number of sessions exceeds

the maximum session load.

Recommended Action Increase the configured limit, if possible, to create a load-balanced cluster.

716024

Error Message %ASA-7-716024: Group name User user Unable to browse the network.Error:

description

Explanation The user was unable to browse the Windows network via the CIFS protocol as indicated

by the description. For example, “Unable to contact necessary server” indicates that the remote

server is unavailable or unreachable. This could be a transient condition or may require further

troubleshooting.

Recommended Action Check the connectivity between the WebVPN device and the server being

accessed by CIFS. Check the NetBIOS name server (NBNS) configuration on the device.

1-350

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

716025

Error Message %ASA-7-716025: Group name User user Unable to browse domain domain.

Error: description

Explanation The user was unable to browse the remote domain via the CIFS protocol.

Recommended Action Check the connectivity between the WebVPN device and the server being

accessed by CIFS. Check the NetBIOS name server (NBNS) configuration on the device.

716026

Error Message %ASA-7-716026: Group name User user Unable to browse directory directory.

Error:

description

Explanation The user was unable to browse the remote directory via the CIFS protocol.

Recommended Action Check the connectivity between the WebVPN device and the server being

accessed by CIFS. Check the NetBIOS name server (NBNS) configuration on the device.

716027

Error Message %ASA-7-716027: Group name User user Unable to view file filename. Error:

description

Explanation The user was unable to view the remote file via the CIFS protocol.

Recommended Action Check the connectivity between the WebVPN device and the server being

accessed by CIFS. Check the NetBIOS name server (NBNS) configuration on the device.

716028

Error Message %ASA-7-716028: Group name User user Unable to remove file filename.

Error:

description

Explanation The user was unable to remove the remote file via the CIFS protocol. This error is

probably caused by lack of permissions.

Recommended Action Check the connectivity between the WebVPN device and the server being

accessed by CIFS. Check the NetBIOS name server (NBNS) configuration on the device. Check the

file permissions.

1-351

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

716029

Error Message %ASA-7-716029: Group name User user Unable to rename file filename.

Error: description

Explanation The user was unable to rename the remote file via the CIFS protocol. This error was

probably caused by lack of permissions.

Recommended Action Check the connectivity between the WebVPN device and the server being

accessed by CIFS. Check the NetBIOS name server (NBNS) configuration on the device. Check the

file permissions.

716030

Error Message %ASA-7-716030: Group name User user Unable to modify file filename.

Error:

description

Explanation A problem occurred when a user attempted to modify an existing file via the CIFS

protocol. This error was probably caused by a lack of permissions.

Recommended Action Check the connectivity between the WebVPN device and the server being

accessed by CIFS. Check the NetBIOS name server (NBNS) configuration on the device. Check the

file permissions.

716031

Error Message %ASA-7-716031: Group name User user Unable to create file filename.

Error:

description

Explanation A problem occurred when a user attempted to create a file via the CIFS protocol. This

error was probably caused by a permissions problem.

Recommended Action Check the connectivity between the WebVPN device and the server being

accessed by CIFS. Check the NetBIOS name server (NBNS) configuration on the device. Check the

file permissions.

1-352

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

716032

Error Message %ASA-7-716032: Group name User user Unable to create folder folder.

Error: description

Explanation A problem occurred when a user attempted to create a folder via the CIFS protocol. This

error was probably caused by a permissions problem.

Recommended Action Check the connectivity between the WebVPN device and the server being

accessed by CIFS. Check the NetBIOS name server (NBNS) configuration on the device. Check file

permissions.

716033

Error Message %ASA-7-716033: Group name User user Unable to remove folder folder.

Error:

description

Explanation A problem occurred when a user of the CIFS protocol attempted to remove a folder. This

error probably occurred because of a permissions problem or a problem communicating with the

server on which the file resides.

Recommended Action Check the connectivity between the WebVPN device and the server being

accessed by CIFS. Check the NetBIOS name server (NBNS) configuration on the device.

716034

Error Message %ASA-7-716034: Group name User user Unable to write to file filename.

Explanation

A problem occurred when a user attempted to write to a file via the CIFS protocol. This

error was probably caused by a permissions problem or a problem communicating with the server

on which the file resides.

Recommended Action None required.

716035

Error Message %ASA-7-716035: Group name User user Unable to read file filename.

Explanation

A problem occurred when a user of the CIFS protocol attempted to read a file. This error

was probably caused by a permissions problem.

Recommended Action Check the file permissions.

1-353

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

716036

Error Message %ASA-7-716036: Group name User user File Access: User user logged into

the server server.

Explanation

A user successfully logged into the server via the CIFS protocol

Recommended Action None required.

716037

Error Message %ASA-7-716037: Group name User user File Access: User user failed to

server server.

Explanation

A user attempted to log in to a server via the CIFS protocol but was not successful.

Recommended Action Verify that the user entered the correct user name and password.

716038

Error Message %ASA-6-716038: Group group User user IP ip Authentication: successful,

Session Type: WebVPN.

Explanation

Before a WebVPN session can begin, the user must be authenticated successfully by a

local or remote server (for example, RADIUS or TACACS+).

Recommended Action None required.

716039

Error Message %ASA-6-716039: Authentication: rejected, group = name user = user,

Session Type: WebVPN

Explanation

Before a WebVPN session starts, the user must be authenticated successfully by a local

or remote server (for example, RADIUS or TACACS+). In this case, the user credentials (user name

and password) either did not match or the user does not have permission to start a WebVPN session.

Recommended Action Verify the user credentials on the local or remote server. Verify that WebVPN

is configured for the user.

1-354

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

716040

Error Message %ASA-6-716040: Reboot pending, new sessions disabled. Denied user

Explanation

A user was unable to log in to WebVPN because the system is in the process of

rebooting.

Recommended Action None required.

716041

Error Message %ASA-6-716041: access-list acl_ID action url url hit_cnt count

Explanation The WebVPN URL access control list named acl_ID has been hit count times for

location url whose action is “permitted” or “denied.”

Recommended Action None required.

716042

Error Message %ASA-6-716042: access-list acl_ID action tcp source_interface/source_address

(source_port) -> dest_interface/dest_address(dest_port) hit-cnt count

Explanation The WebVPN TCP access control list named acl_ID has been hit count times for packet

received on source interface source_interface/source_address port source_port forwarded to

dest_interface/dest_address destination dest_port whose action is “permitted” or “denied.”

Recommended Action None required.

716043

Error Message %ASA-6-716043 Group group-name, User user-name, IP IP_address: WebVPN

Port Forwarding Java applet started. Created new hosts file mappings.

Explanation

The user has launched a TCP port forwarding applet from a WebVPN session.

• group-name—Group name associated with session

• user-name—User name associated with session

• IP_address—Source IP address associated with session

Recommended Action None required.

1-355

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

716044

Error Message %ASA-4-716044: Group group-name User user-name IP IP_address AAA parameter

param-name value param-value out of range.

Explanation

The given parameter has a bad value.

• group-name—The name of the group

• user-name—The name of the user

• IP_address—The IP address

• param-name—The name of the parameter

• param-value—The value of the parameter

Recommended Action Modify the configuration to correct the indicated parameter. If the parameter is

“vlan” or “nac-settings,” verify that on the AAA server and ASA they are correctly configured.

716045

Error Message %ASA-4-716045: Group group-name User user-name IP IP_address AAA parameter

param-name value invalid.

Explanation

The given parameter has a bad value. The value is not shown as it might be very long.

• group-name—The name of the group

• user-name—The name of the user

• IP_address—The IP address

• param-name—The name of the parameter

Recommended Action Modify the configuration to correct the indicated parameter.

716046

Error Message %ASA-4-716046: Group group-name-name User user-name IP IP_address User ACL

access-list-name from AAA doesn't exist on the device, terminating connection.

Explanation

The specified access list was not found on the device.

• group-name—The name of the group.

• user-name—The name of the user.

• IP_address—The IP address.

• access-list-name—The name of the access list.

Recommended Action Modify the configuration to add the specified access list or to correct the access

list name.

1-356

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

716047

Error Message %ASA-4-716047: Group group-name User user-name IP IP_address User ACL

access-list from AAA ignored, AV-PAIR ACL used instead.

Explanation

The specified access list was not used because a Cisco AV-PAIR access list was used.

• group-name—The name of the group.

• user-name—The name of the user.

• IP_address—The IP address.

• access-list-name—The name of the access list.

Recommended Action Determine the correct access list to use and correct the configuration.

716048

Error Message %ASA-4-716048: Group group-name User user-name IP IP_address No memory to

parse ACL.

Explanation

There was not enough memory to parse the access list.

• group-name—The name of the group.

• user-name—The name of the user.

• IP_address—The IP address.

Recommended Action Purchase more memory, upgrade the device, or reduce the load on the device.

716049

Error Message %ASA-6-716049: Group group-name User user-name IP IP_address Empty SVC

ACL.

Explanation

The access list to be used by the client was empty.

• group-name—The name of the group

• user-name—The name of the user

• IP_address—The IP address

Recommended Action Determine the correct access list to use and modify the configuration.

1-357

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

716050

Error Message %ASA-6-716050: Error adding to ACL: ace_command_line

Explanation

The access control entry had a syntax error.

• ace_command_line—The access control entry that is causing the error

Recommended Action Correct the downloadable access list configuration.

716051

Error Message %ASA-6-716051: Group group-name User user-name IP IP_address Error adding

dynamic ACL for user.

Explanation

There is not enough memory to perform the action.

• group-name—The name of the group

• user-name—The name of the user

• IP_address—The IP address

Recommended Action Purchase more memory, upgrade the device, or reduce the load on the device.

716052

Error Message %ASA-4-716052: Group group-name User user-name IP IP_address Pending

session terminated.

Explanation

A user did not complete login and the pending session was terminated.

• group-name—The name of the group

• user-name—The name of the user

• IP_address—The IP address

Recommended Action This may be due to an SSL VPN client (SVC) that is unable to connect. Check

the user PC for SVC compatibility.

716053

Error Message %ASA-5-716053: SSO Server added: name: name Type: type

Explanation

The Single Sign-On (SSO) server name of the specified type has been configured.

• name—The name of the server.

1-358

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

• type—The type of the server. Currently, the only server type is SiteMinder.

Recommended Action None required.

716054

Error Message %ASA-5-716054: SSO Server deleted: name: name Type: type

Explanation

The SSO server name of the specified type has been removed from the configuration.

• name—The name of the server.

• type—The type of the server. Currently, the only server type is SiteMinder.

Recommended Action None required.

716055

Error Message %ASA-6-716055: Group group-name User user-name IP IP_address

Authentication to SSO server name: name type type succeeded

Explanation

The WebVPN user has been successfully authenticated to the SSO server.

• group-name—The group name.

• user-name—The user name.

• IP_address—The IP address of the server.

• name—The name of the server.

• type—The type of the server. Currently, the only server type is SiteMinder.

Recommended Action None required.

716056

Error Message %ASA-3-716056: Group group-name User user-name IP IP_address

Authentication to SSO server name:

name type type failed reason: reason

Explanation The WebVPN user failed to authenticate to the SSO server.

• group-name—The group name.

• user-name—The user name.

• IP_address—The IP address of the server.

• name—The name of the server.

• type—The type of the server. Currently, the only server type is SiteMinder.

1-359

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

• reason—The reason for the authentication failure.

Recommended Action Either the user or the security appliance administrator need to correct the

problem, depending on the reason for the failure.

716057

Error Message %ASA-3-716057: Group group User user IP ip Session terminated, no type

license available.

Explanation

A user has attempted to connect to the adaptive security appliance using a client that is

not licensed. This message may also occur if a temporary license has expired.

• group—The group-policy that the user logged in with.

• user—The name of the user.

• IP—The IP address of the user.

• type—The type of license requested, which can be one of the following:

AnyConnect Mobile

LinkSys Phone

The type of license requested by the client (if other than AnyConnect Mobile or LinkSys Phone

Unknown

Recommended Action A permanent license with the appropriate feature should be purchased and

installed.

716058

Error Message %ASA-6-716058: Group group User user IP ip AnyConnect session lost

connection. Waiting to resume.

Explanation

This message is generated when the SSL tunnel drops and the AnyConnect session

enters the inactive state, which can be caused by a hibernating host, a standby host, or a loss of

network connectivity.

• group—The tunnel group name associated with the AnyConnect session

• user—The name of the user associated with the session

• ip—The source IP address of the session

Recommended Action None required.

1-360

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

716059

Error Message %ASA-6-716059: Group group User user IP ip AnyConnect session resumed.

Connection from ip2.

Explanation

This message is generated when an AnyConnect session is resumed from the inactive

state.

• group—The tunnel group name associated with the AnyConnect session

• user—The name of the user associated with the session

• ip—The source IP address of the session

• ip2—The source IP address of the host from which the session is resumed

Recommended Action None required.

716060

Error Message %ASA-6-715060: Group group User user IP ip Terminated AnyConnect

session in inactive state to accept a new connection: License limit reached.

Explanation

This message is generated when an AnyConnect session in the inactive state is logged

out to allow a new incoming SSL VPN (AnyConnect or clientless) connection.

• group—The tunnel group name associated with the AnyConnect session

• user—The name of the user associated with the session

• ip—The source IP address of the session

Recommended Action None required.

716500

Error Message %ASA-2-716500: internal error in: function: Fiber library cannot

locate AK47 instance

Explanation

The fiber library cannot locate the application kernel layer 4 to 7 instance.

Recommended Action To determine the cause of the problem, contact Cisco TAC for assistance.

1-361

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

716501

Error Message %ASA-2-716501: internal error in: function: Fiber library cannot

attach AK47 instance

Explanation

The fiber library cannot attach the application kernel layer 4 to 7 instance.

Recommended Action To determine the cause of the problem, contact Cisco TAC for assistance.

716502

Error Message %ASA-2-716502: internal error in: function: Fiber library cannot

allocate default arena

Explanation

The fiber library cannot allocate the default arena.

Recommended Action To determine the cause of the problem, contact Cisco TAC for assistance.

716503

Error Message %ASA-2-716503: internal error in: function: Fiber library cannot

allocate fiber descriptors pool

Explanation

The fiber library cannot allocate the fiber descriptors pool.

Recommended Action To determine the cause of the problem, contact Cisco TAC for assistance.

716504

Error Message %ASA-2-716504: internal error in: function: Fiber library cannot

allocate fiber stacks pool

Explanation

The fiber library cannot allocate the fiber stack pool.

Recommended Action To determine the cause of the problem, contact Cisco TAC for assistance.

716505

Error Message %ASA-2-716505: internal error in: function: Fiber has joined fiber in

unfinished state

Explanation

The fiber has joined fiber in an unfinished state.

Recommended Action To determine the cause of the problem, contact Cisco TAC for assistance.

1-362

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

716506

Error Message %ASA-2-716506: UNICORN_SYSLOGID_JOINED_UNEXPECTED_FIBER

Explanation

An internal fiber library occurred.

Recommended Action Contact the Cisco TAC for assistance.

716507

Error Message %ASA-1-716507: Fiber scheduler has reached unreachable code. Cannot

continue, terminating.

Explanation

The security appliance has experienced an unexpected error and has recovered.

Recommended Action Check for high CPU usage or CPU hogs, and potential memory leaks. If the

problem persists, contact Cisco TAC.

716508

Error Message %ASA-1-716508: internal error in: function: Fiber scheduler is

scheduling rotten fiber. Cannot continuing terminating

Explanation

The fiber scheduler is scheduling rotten fiber, so it cannot continue terminating.

Recommended Action To determine the cause of the problem, contact Cisco TAC for assistance.

716509

Error Message %ASA-1-716509:internal error in: function: Fiber scheduler is

scheduling alien fiber. Cannot continue terminating

Explanation

The fiber scheduler is scheduling alien fiber, so it cannot continue terminating.

Recommended Action To determine the cause of the problem, contact Cisco TAC for assistance.

716510

Error Message %ASA-1-716510:internal error in: function: Fiber scheduler is

scheduling finished fiber. Cannot continue terminating

Explanation

The fiber scheduler is scheduling finished fiber, so it cannot continue terminating.

Recommended Action To determine the cause of the problem, contact Cisco TAC for assistance.

1-363

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

716512

Error Message %ASA-2-716512:internal error in: function: Fiber has joined fiber

waited upon by someone else

Explanation

The fiber has joined fiber that is waited upon by someone else.

Recommended Action To determine the cause of the problem, contact Cisco TAC for assistance.

716513

Error Message %ASA-2-716513: internal error in: function: Fiber in callback blocked

on other channel

Explanation

The fiber in the callback was blocked on the other channel.

Recommended Action To determine the cause of the problem, contact Cisco TAC for assistance.

716515

Error Message %ASA-2-716515:internal error in: function: OCCAM failed to allocate

memory for AK47 instance

Explanation

The OCCAM failed to allocate memory for the AK47 instance.

Recommended Action To determine the cause of the problem, contact Cisco TAC for assistance.

716516

Error Message %ASA-1-716516: internal error in: function: OCCAM has corrupted ROL

array. Cannot continue terminating

Explanation

The OCCAM has a corrupted ROL array, so it cannot continue terminating.

Recommended Action To determine the cause of the problem, contact Cisco TAC for assistance.

716517

Error Message %ASA-2-716517: internal error in: function: OCCAM cached block has no

associated arena

Explanation

The OCCAM cached block has no associated arena.

Recommended Action To determine the cause of the problem, contact Cisco TAC for assistance.

1-364

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

716518

Error Message %ASWA-2-716518: internal error in: function: OCCAM pool has no

associated arena

Explanation

The OCCAM pool has no associated arena.

Recommended Action To determine the cause of the problem, contact Cisco TAC for assistance.

716519

Error Message %ASA-1-716519: internal error in: function: OCCAM has corrupted pool

list. Cannot continue terminating

Explanation

The OCCAM has a corrupted pool list, so it cannot continue terminating.

Recommended Action To determine the cause of the problem, contact Cisco TAC for assistance.

716520

Error Message %ASA-2-716520:internal error in: function: OCCAM pool has no block list

Explanation

The OCCAM pool has no block list.

Recommended Action To determine the cause of the problem, contact Cisco TAC for assistance.

716521

Error Message %ASA-2-716521: internal error in: function: OCCAM no realloc allowed

in named pool

Explanation

The OCCAM did not allow reallocation in the named pool.

Recommended Action To determine the cause of the problem, contact Cisco TAC for assistance.

716522

Error Message %ASA-2-716522: internal error in: function: OCCAM corrupted standalone

block

Explanation

The OCCAM has a corrupted standalone block.

Recommended Action To determine the cause of the problem, contact Cisco TAC for assistance.

1-365

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

716525

Error Message %ASA-2-716525: UNICORN_SYSLOGID_SAL_CLOSE_PRIVDATA_CHANGED

Explanation

An internal SAL error has occurred.

Recommended Action Contact the Cisco TAC for assistance.

716526

Error Message %ASA-2-716526: UNICORN_SYSLOGID_PERM_STORAGE_SERVER_LOAD_FAIL

Explanation

A failure in mounting of the permanent storage server directory occurred.

Recommended Action Contact the Cisco TAC for assistance.

716527

Error Message %ASA-2-716527: UNICORN_SYSLOGID_PERM_STORAGE_SERVER_STORE_FAIL

Explanation

A failure in mounting of the permanent storage file occurred.

Recommended Action Contact the Cisco TAC for assistance.

716528

Error Message %ASA-1-716528: Unexpected fiber scheduler error; possible

out-of-memory condition

Explanation

The security appliance has experienced an unexpected error and has recovered.

Recommended Action Check for high CPU usage, CPU hogs, and potential memory leaks. If the

problem persists, contact Cisco TAC.

717001

Error Message %PIX|ASA-3-717001: Querying keypair failed.

Explanation

A required keypair was not found during an enrollment request.

Recommended Action Verify that a valid keypair exists in the trustpoint configuration and resubmit

enrollment.

1-366

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

717002

Error Message %PIX|ASA-3-717002: Certificate enrollment failed for trustpoint

trustpoint_name. Reason: reason_string.

Explanation

An enrollment request for this trustpoint_name trustpoint has failed.

• trustpoint name—Trustpoint name that the enrollment request was for.

• reason_string—The reason the enrollment request failed.

Recommended Action Check the Certificate Authority server for failure reason.

717003

Error Message %PIX|ASA-6-717003: Certificate received from Certificate Authority for

trustpoint trustpoint_name.

Explanation

A certificate was successfully received from the Certificate Authority for this

trustpoint_name trustpoint.

Recommended Action None required

717004

Error Message %PIX|ASA-6-717004: PKCS #12 export failed for trustpoint

trustpoint_name.

Explanation

Trustpoint trustpoint_name failed to export. It is likely that only a CA certificate exists

and an identity certificate doesn't exist for trustpoint or a required keypair is missing.

Recommended Action Ensure that required certificates and keypairs are present for the given

trustpoint.

717005

Error Message %PIX|ASA-6-717005: PKCS #12 export succeeded for trustpoint

trustpoint_name.

Explanation

Trustpoint trustpoint_name was successfully exported.

Recommended Action None required

1-367

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

717006

Error Message %PIX|ASA-6-717006: PKCS #12 import failed for trustpoint

trustpoint_name.

Explanation

Import of the requested trustpoint trustpoint_name failed to be processed.

Recommended Action Ensure the integrity of the imported data and make sure that the entire pkcs12

record is correctly pasted and resubmit import attempt.

717007

Error Message %PIX|ASA-6-717007: PKCS #12 import succeeded for trustpoint

trustpoint_name.

Explanation

Import of the requested trustpoint trustpoint_name was successfully completed.

Recommended Action None required.

717008

Error Message %PIX|ASA-2-717008: Insufficient memory to process_requiring_memory.

Explanation

An internal error occurred while attempting to allocate memory for

process_requiring_memory. Other processes may experience problems allocating memory and

prevent further processing.

Recommended Action Collect memory statistics and logs for further debugging and reload system.

717009

Error Message %PIX|ASA-3-717009: Certificate validation failed. Reason: reason_string.

Explanation

A certificate validation failed due to reason_string. The reason_string specifies the

reason for the failure and it could be due to a validation attempt of a revoked certificate, invalid

certificate attributes or configuration issues.

• reason_string—The reason the certificate validation failed.

Recommended Action Ensure configuration has a valid trustpoint configured for validation if the

reason_string indicates that no suitable trustpoints are found. Check system time to ensure it is

accurate relative to the certificate authority time. Check the reason_string and correct any issues that

are indicated.

1-368

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

717010

Error Message %PIX|ASA-3-717010: CRL polling failed for trustpoint trustpoint_name.

Explanation

. CRL polling has failed and may cause connections to be denied if CRL checking is

required.

• trustpoint_name—The name of the trustpoint that requested the CRL.

Recommended Action Verify that connectivity with the configured CRL Distribution Point and ensure

manual CRL retrieval also functions correctly.

717011

Error Message %PIX|ASA-2-717011: Unexpected event event event_ID

Explanation This log message indicates that an event that is not expected under normal conditions

has occurred.

Recommended Action If the problem persists, contact the Cisco TAC.

717012

Error Message %PIX|ASA-3-717012: Failed to refresh CRL cache entry from the server

for trustpoint trustpoint_name at time_of_failure

Explanation This log message indicates that an attempt to refresh a cached CRL entry has failed for

the specified trustpoint trustpoint_name, at the indicated time_of_failure. This may result in

obsolete CRLs on the system that may cause connections that require a valid CRL to be denied.

Recommended Action Check connectivity issues to the server including network down, server down,

and so on. Try to retrieve the CRL manually using the crypto ca crl retrieve command.

717013

Error Message %PIX|ASA-5-717013: Removing a cached CRL to accommodate an incoming

CRL. Issuer:

issuer

Explanation When the device is configured to authenticate IPSec tunnels using digital certificates,

Certificate Revocation Lists (CRLs) may be cached in memory to avoid requiring a CRL download

during each connection. If the cache fills to the point where an incoming CRL cannot be

accommodated, older CRLs will be removed until the required space is made available. This log

event will be generated for each CRL that is purged.

Recommended Action None required.

1-369

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

717014

Error Message %PIX|ASA-5-717014: Unable to cache a CRL received from CDP due to size

limitations (CRL size = size, available cache space = space)

Explanation

When the device is configured to authenticate IPSec tunnels using digital certificates,

Certificate Revocation Lists (CRLs) may be cached in memory to avoid requiring a CRL download

during each connection. This log event will be generated if a received CRL is too large to fit in the

cache.

Recommended Action No action necessary. The large CRLs are still supported even though they are

not cached. This means that the CRL will be downloaded with each IPSec connection. This may

impact performance during IPSec connection bursts.

717015

Error Message %PIX|ASA-3-717015: CRL received from issuer is too large to process (CRL

size =

crl_size, maximum CRL size = max_crl_size)

Explanation

This log event will be generated when an IPSec connection causes a CRL, that is larger

than the maximum permitted CRL size, max_crl_size, to be downloaded. This is an error condition

that will cause the connection to fail. This message is rate limited to one message every 10 seconds.

Recommended Action Scalability is perhaps the most significant drawback to the CRL method of

revocation checking. The only options to solve this problem are to investigate a Certificate Authority

based solution to reduce the CRL size or configure the device not to require CRL validation.

717016

Error Message %PIX|ASA-6-717016: Removing expired CRL from the CRL cache. Issuer:

issuer

Explanation When the device is configured to authenticate IPSec tunnels using digital certificates,

Certificate Revocation Lists (CRLs) may be cached in memory to avoid requiring a CRL download

during each connection. This log event is generated when either the CA specified expiration time or

the configured cache-time has lapsed and the CRL is removed from the cache.

Recommended Action None required. This is a routine occurrence.

1-370

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

717017

Error Message %PIX|ASA-3-717017: Failed to query CA certificate for trustpoint

trustpoint_name from enrollment_url

Explanation

This logs an error that may occur when an attempt is made to authenticate a trustpoint

by requesting a CA certificate from a Certificate Authority.

Recommended Action Ensure that an enrollment URL is configured with this trustpoint and ensure

connectivity with the Certificate Authority server and retry request.

717018

Error Message %PIX|ASA-3-717018: CRL received from issuer has too many entries to

process (number of entries =

number_of_entries, maximum number allowed = max_allowed)

Explanation

This log event will be generated when an IPSec connection causes a CRL, that contains

more revocation entries than can be supported, to be downloaded. This is an error condition that will

cause the connection to fail. This message is rate limited to one message every 10 seconds.

• issuer—The X.500 name of the CRLs issuer

• number_of_entries—The number of revocation entries in the received CRL

• max_allowed—The maximum number of CRL entries that the device supports

Recommended Action Scalability is perhaps the most significant drawback to the CRL method of

revocation checking. The only options to solve this problem are to investigate a Certificate Authority

based solution to reduce the CRL size or configure the device not to require CRL validation.

717019

Error Message %PIX|ASA-3-717019: Failed to insert CRL for trustpoint trustpoint_name.

Reason:

failure_reason.

Explanation

This log event will be generated when a CRL is retrieved but it is found to be invalid

and cannot be inserted into the cache because of the failure_reason.

• trustpoint_name—The name of the trustpoint that requested the CRL.

• failure_reason—The reason that the CRL failed to be inserted into cache.

Recommended Action Ensure the current system time is correct relative to the CA time. If the

NextUpdate field is missing, configure the trustpoint to ignore the NextUpdate field.

1-371

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

717020

Error Message %PIX|ASA-3-717020: Failed to install device certificate for trustpoint

label. Reason: reason string.

Error Message

Explanation

A failure occurred while trying to enroll or import an enrolled certificate into a

trustpoint. The message indicates the trustpoint that was attempting an enrollment and a reason for

the failure.

Explanation

•

label—Label of the trustpoint which failed to install the enrolled device certificate.

• reason_string—The reason that the certificate could not be verified

Recommended Action Use the failure reason to remedy the cause of failure and reattempt the

enrollment. Common failures are due to invalid certificates being imported into the device or a

mismatch of the public key included in the enrolled certificate vs. the keypair referenced in the

trustpoint.

717021

Error Message %PIX|ASA-3-717021: Certificate data could not be verified. Locate

Reason: reason_string serial number: serial number, subject name: subject name, key

length key length bits.

Explanation

This message is displayed when an attempt to verify the certificate that is identified by

the serial number and subject name can not be verified for the specified reason. When verifying

certificate data using the signature, several errors can occur that should be logged. These include

invalid key types specified and unsupported key size.

• reason_string—The reason that the certificate could not be verified

• serial number—Serial number of the certificate that is being verified

• subject name—Subject name contained in the certificate that is being verified

• key length—The number of bits in the key used to sign this certificate

Recommended Action Check the specified certificate to ensure that it is valid, that it contains a valid

key type, and that it does not exceed the maximum supported key size.

1-372

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

717022

Error Message %PIX|ASA-6-717022: Certificate was successfully validated.

certificate_identifiers

Explanation

This message is displayed when the identified certificate is successfully validated.

• certificate_identifiers—Information to identify the certificate that was validated successfully,

which might include a reason, serial number, subject name, and additional information.

Recommended Action No ne.

717023

Error Message %PIX|ASA-3-717023: SSL failed to set device certificate for trustpoint

trustpoint name. Reason: reason_string.

Explanation

This message is displayed when a failure occurs while trying to set a device certificate

for the given trustpoint for authenticating the SSL connection. When bringing up an SSL

connection, an attempt is made to set the device certificate that will be used. A failure occurring

during this process is logged. The message includes the configured trustpoint that should be used to

load the device certificate and the reason for the failure.

• trustpoint name—Name of the trustpoint for which SSL failed to set a device certificate.

• reason_string—Reason indicating why the device certificate could not be set.

Recommended Action Resolve the issue indicated by the reason reported for the failure:

• Ensure that the specified trustpoint is enrolled and has a device certificate.

• Make sure the device certificate is valid.

• Reenroll the trustpoint, if required.

717024

Error Message %PIX|ASA-7-717024: Checking CRL from trustpoint: trustpoint name for

purpose

Explanation

This log message indicates that a CRL is being retrieved.

• trustpoint name—Name of the trustpoint for which the CRL is being retrieved.

• purpose—Reason that the CRL is being retrieved.

Recommended Action None required.

1-373

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

717025

Error Message %PIX|ASA-7-717025: Validating certificate chain containing number of

certs

certificate(s).

Explanation

This message is displayed when a chain of certificate is being validated.

• number of certs—Number of certificates in the chain.

Recommended Action None required.

717026

Error Message %PIX|ASA-4-717026: Name lookup failed for hostname hostname during PKI

operation.

Explanation

This message is displayed when the given hostname cannot be resolved while

attempting a PKI operation.

• hostname—The hostname that failed to resolve.

Recommended Action Check the configuration and the DNS server entries for the given hostname to

make sure that it can be resolved. Then retry the operation.

717027

Error Message %PIX|ASA-3-717027: Certificate chain failed validation. reason_string.

Explanation

This message is displayed when a certificate chain could not be validated. A reason is

given to pinpoint the cause of the failure.

• reason_string—Reason for the failure to validate the certificate chain.

Recommended Action Resolve the issue noted by the reason and retry the validation attempt by

performing any of the following actions:

• Make sure connectivity to a CA if CRL checking is required.

• Make sure a trustpoint is authenticated and available to validation.

• Make sure the identity certificate within the chain is valid based on the validity dates.

• Make sure the certificate is not revoked.

1-374

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

717028

Error Message %PIX|ASA-6-717028: Certificate chain was successfully validated

additional info.

Explanation

This message is displayed when a certificate chain was successfully validated.

• additional info—Gives additional information for how the certificate chain was validated such

as 'with warning' indicating that a CRL check was not performed.

Recommended Action None required.

717029

Error Message %PIX|ASA-7-717029: Identified client certificate within certificate

chain. serial number: serial_number, subject name: subject_name.

Explanation

This message identifies the certificate that is found to be the client certificate.

• serial_number—Serial number of the certificate that is identified as the client certificate

• subject_name—Subject name contained in the certificate that is identified as the client

certificate

Recommended Action None required.

717030

Error Message %PIX|ASA-7-717030: Found a suitable trustpoint trustpoint name to

validate certificate.

Explanation

This message is displayed when a suitable/usable trustpoint is found that can be used to

validate the certificate.

• trustpoint name—Trustpoint that will be used to validate the certificate

Recommended Action None required.

717031

Error Message %PIX|ASA-4-717031: Failed to find a suitable trustpoint for the issuer:

issuer Reason: reason_string

Explanation

This syslog message displays when a usable trustpoint cannot be found. This message

identifies the issuer of the certificate for which no suitable trustpoint could be found and indicates

the reason for the failure. During certificate validation a suitable trustpoint must be available in

order to validate a certificate.

• issuer —Issuer of the certificate that was being validated

1-375

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

• reason_string—The reason that a suitable trustpoint could not be found

Recommended Action Resolve the issue indicated in the reason by checking configuration to make

sure a trustpoint is configured, authenticated, and enrolled. Also make sure the configuration allows

for specific types of certificates, such as issued identity certificates.

717032

Error Message %PIX-3-717032: OCSP status check failed. Reason: reason_string.

Explanation

This syslog message indicates that an attempt to verify the certificate status using OCSP

failed because of the reason_string specified.

• reason_string—The reason that the OCSP status could not be checked

Recommended Action Check the specified reason_string to determine the cause of the failure and to

ensure that the OCSP responder is accessible and any response should be verifiable.

717033

Error Message %PIX|ASA-6-717033: OCSP response status - Successful.

Explanation

This syslog message indicates that an OCSP status check response was received

successfully.

Recommended Action None required.

717034

Error Message %PIX|ASA-7-717034: No-check extension found in certificate. OCSP check

bypassed.

Explanation

This syslog message indicates that an OCSP responder certificate was received that

contains an “id-pkix-ocsp-nocheck” extension, which allows this certificate to be validated without

a OCSP status check.

Recommended Action None required.

1-376

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

717035

Error Message %PIX|ASA-4-717035: OCSP status is being checked for certificate.

certificate_identifier.

Explanation

This syslog message identifies the certificate for which an OCSP status check occurs.

• certificate_identifier—Information that identifies the certificate being processed by the

certificate map rules.

Recommended Action None required.

717036

Error Message PIX|ASA-7-717036: Looking for a tunnel group match based on certificate

maps for peer certificate with certificate_identifier.

Explanation

This syslog message indicates that the peer certificate identified by certificate_identifier

is being processed through the configured certificate maps in order to attempt a possible

tunnel-group match.

• certificate_identifier—Information that identifies the certificate being processed by the

certificate map rules.

Recommended Action None required.

717037

Error Message %PIX|ASA-4-717037: Tunnel group search using certificate maps failed

for peer certificate: certificate_identifier.

Explanation

This syslog message indicates that the peer certificate identified by certificate_identifier

was processed through the configured certificate maps in order to attempt a possible tunnel-group

match, but no match could be found.

• certificate_identifier—Information that identifies the certificate being processed by the

certificate map rules.

Recommended Action Ensure that the warning is expected based on the received peer certificate and

the configured crypto ca certificate map rules.

1-377

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

717038

Error Message %PIX|ASA-7-717038: Tunnel group match found. Tunnel Group:

tunnel_group_name, Peer certificate: certificate_identifier.

Explanation

This syslog message indicates that the peer certificate identified by certificate_identifier

was processed by the configured certificate maps and a match was found to the tunnel_group_name

tunnel group.

• certificate_identifier—Information that identifies the certificate being processed by the

certificate map rules.

• tunnel_group_name—The name of the tunnel group matched by the certificate map rules.

Recommended Action None required.

717039

Error Message %ASA-3-717039: Local CA Server internal error detected: error.

Explanation

Logs an internal processing error that has occurred with the local CA server. The error

string indicates the cause of the error, which requires administrator intervention to overcome.

• error—Error string

Recommended Action Based on error, take the necessary steps to resolve the issue. Currently, the

possible errors include:

• CA key does not exist—Ensure CA key is present, or restore key from backup if necessary.

• Failed to rollover expired CA certificate—Ensure clock is correct and that the CA certificate is

indeed expired then restart the CA server to attempt to re-issue the certificate.

• Failed to generate self-signed certificate for Local CA Server certificate rollover upon

expiration—Ensure clock is correct and that the CA certificate is indeed about to expire then

restart the CA server to attempt to re-issue the certificate.

• Failed to configure Local CA Server—Turn on debugging and attempt to configure the CA

server again to pin-point the cause of the failure.

• Invalid issuer name configured—Change the issuer name DN to a valid DN string.

1-378

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

717040

Error Message %ASA-2-717040: Local CA Server has failed and is being disabled.

Reason: reason.

Explanation

Indicates that the Local CA Server is being disabled due to an error. The reason for the

failure is indicated by the reason string and administrator intervention may be required to resolve

the issue encountered.

• reason—Reason string.

Recommended Action Based on reason, take the necessary steps to resolve the issue. Currently, the

possible errors include:

• Storage down—Ensure storage is accessible and re-enable CA server via the 'no shut' command

717041

Error Message %ASA-7-717041: Local CA Server event: event info.

Explanation

Reports events that have occurred on the CA server to allow you to track or debug the

CA server’s health. It reports when the CA server is created, enabled, disabled, CA server certificate

is rolled over, and so on.

• event info—Details of the event that occurred

Recommended Action None required.

717042

Error Message %ASA-3-717042: Failed to enable Local CA Server.Reason: reason.

Explanation

Reports errors that occur when an attempt is made to enable the Local CA Server. The

reason for the failure is indicated by the reason.

• reason—Reason the Local CA server failed to enable.

Recommended Action Resolve the issue encountered that is reported via the reason string. Currently,

the possible reasons include:

• Failed to create server trustpoint

• Failed to create server keypair

• Time has not been set

• Failed to init storage

• Storage not accessible

• Failed to validate selfsigned CA certificate

• Failed to generate selfsigned CA certificate

• CA Certificate has expired

1-379

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

• Failed to generate CRL

• Failed to archive CA key and certificate

• Failed to generate empty user or certificate database file

• Failed to load user or certificate database file

717043

Error Message %ASA-6-717043: Local CA Server certificate enrollment related info for

user: user. Info: info.

Explanation

Allows monitoring of enrollment related activities for a user. The username and specific

enrollment information are reported so that enrollments, email invitation generation, renewal

reminder generation, and so on can be monitored.

• user—Username of the user about whom the enrollment information log is being generated.

• info—Enrollment info string.

Recommended Action None required.

717044

Error Message %ASA-3-717044: Local CA server certificate enrollment related error

for user: user. Error: error.

Explanation

Reports any errors that occur in the processing of certificate enrollment. This may

include errors in notifying users via email for renewal reminders, errors during issuing of a

certificate to complete enrollment, invalid username or OTP, expired enrollment attempts, and so on.

• user—Username of the user for whom the enrollment error log is being generated.

• error—Enrollment error

Recommended Action The error indicates the specific enrollment related error that occurred for the

user. If the error string doesn't provide enough information to diagnose and resolve the issue, turn

on debugging and attempt enrollment again.

717045

Error Message %ASA-7-717045:Local CA Server CRL info: info

Explanation

Allows monitoring of the CRL file, when it is generated and regenerated, and so on.

• info—Informational string of CRL event

Recommended Action None required.

1-380

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

717046

Error Message %ASA-3-717046: Local CA Server CRL error: error.

Explanation

Logs errors that are encountered while trying to generate and re-issue the local CA

server's CRL file.

• error—Error string

Recommended Action The error string indicates the error that occurred. Take appropriate action to

resolve the reported issue, which may include verifying that storage is accessible, that the CRL file

is valid in storage and signed by the existing local CA server, and so on.

717047

Error Message %ASA-6-717047: Revoked certificate issued to user: username, with

serial number serial number.

Explanation

Allows monitoring of any certificates, issued by the local CA server, that have been

revoked.

• username—User name of the owner of the certificate which is being revoked

• serial number—Serial number of the certificate that has been revoked

Recommended Action None required.

717048

Error Message %ASA-6-717048: Unrevoked certificate issued to user: username, with

serial number serial number.

Explanation

Allows monitoring of any certificates that were issued by the local CA server, that were

previously revoked, that are now being unrevoked and removed from the CRL.

• username—User name of the owner of the certificate which is being unrevoked

• serial number—Serial number of the certificate that has been unrevoked

Recommended Action None required.

1-381

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

717049

Error Message %ASA-1-717049: Local CA Server certificate is due to expire in number

days and a replacement certificate is available for export.

Explanation

Alerts the administrator of an upcoming CA certificate expiration so that the

administrator can take action to export the replacement certificate to all devices that will require the

new certificate.

• number—The number of days before the Local CA Server certificate expires.

Recommended Action Action should be taken prior to the actual expiration of the current Local CA

Server certificate, which is indicated by the number field, to avoid certificate validation failures on

any devices that require the Local CA Server certificate. Note that the Local CA Server doesn't

require any action because the CA certificate will be replaced automatically. Issue the show crypto

ca server certificate CLI to view the replacement/rollover Local CA Server certificate and

cut-and-paste it for import into any device that will require the new certificate upon expiration of

the current Local CA Server certificate.

718001

Error Message %PIX|ASA-7-718001: Internal interprocess communication queue send

failure: code error_code

Explanation An internal software error has occurred while attempting to enqueue a message on the

VPNLB queue.

Recommended Action This is generally a benign condition. If the problem persists, contact the Cisco

TAC.

718002

Error Message %PIX|ASA-5-718002: Create peer IP_address failure, already at maximum

of number_of_peers

Explanation Maximum number of load balancing peers exceeded. New peer ignored.

Recommended Action Check your load balancing and network configuration to ensure that the

number of LB peers does not exceed the maximum allowed.

1-382

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

718003

Error Message %PIX|ASA-6-718003: Got unknown peer message message_number from

IP_address, local version version_number, remote version version_number

Explanation An unrecognized load balancing message was received from one of the LB peers. This

could indicate a version mismatch between peers but is most likely caused by an internal software

error.

Recommended Action Verify that all LB peers are compatible. If they are and this condition persists,

or is linked to undesirable behavior, contact the Cisco TAC.

718004

Error Message %PIX|ASA-6-718004: Got unknown internal message message_number

Explanation Received an unknown internal message. This generally indicates an internal software

error.

Recommended Action This is generally a benign condition. If the problem persists, contact the Cisco

TAC.

718005

Error Message %PIX|ASA-5-718005: Fail to send to IP_address, port port

Explanation An internal software error has occurred while attempting to send a packet on the load

balancing socket. This could indicate a network problem or an internal software error.

Recommended Action Check the network-based configuration on the security appliance and verify

that interfaces are active and protocol data is flowing through the device. If the problem persists,

contact the Cisco TAC.

718006

Error Message %PIX|ASA-5-718006: Invalid load balancing state transition

[cur=

state_number][event=event_number]

Explanation

A state machine error has occurred. This could indicate an internal software error.

Recommended Action This is generally a benign condition. If the problem persists, contact the Cisco

TAC.

1-383

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

718007

Error Message %PIX|ASA-5-718007: Socket open failure failure_code

Explanation An error has occurred while attempting to open the load balancing socket. This could

indicate a network problem or an internal software error.

Recommended Action Check the network-based configuration on the security appliance and verify

that interfaces are active and protocol data is flowing through the device. If the problem persists,

contact the Cisco TAC.

718008

Error Message %PIX|ASA-5-718008: Socket bind failure failure_code

Explanation An error has occurred while attempting to bind to the load balancing socket. This could

indicate a network problem or an internal software error.

Recommended Action Check the network-based configuration on the security appliance and verify

that interfaces are active and protocol data is flowing through the device. If the problem persists,

contact the Cisco TAC.

718009

Error Message %PIX|ASA-5-718009: Send HELLO response failure to IP_address

Explanation An error has occurred while attempting to send a Hello Response message to one of the

LB peers. This could indicate a network problem or an internal software error.

Recommended Action Check the network-based configuration on the security appliance and verify

that interfaces are active and protocol data is flowing through the device. If the problem persists,

contact the Cisco TAC.

718010

Error Message %PIX|ASA-5-718010: Sent HELLO response to IP_address

Explanation The security appliance transmitted a Hello Response message to a LB peer.

Recommended Action Informational only.

1-384

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

718011

Error Message %PIX|ASA-5-718011: Send HELLO request failure to IP_address

Explanation An error has occurred while attempting to send a Hello Request message to one of the

LB peers. This could indicate a network problem or an internal software error.

Recommended Action Check the network-based configuration on the security appliance and verify

that interfaces are active and protocol data is flowing through the device. If the problem persists,

contact the Cisco TAC.

718012

Error Message %PIX|ASA-5-718012: Sent HELLO request to IP_address

Explanation The security appliance transmitted a Hello Request message to a LB peer.

Recommended Action Informational only.

718013

Error Message %PIX|ASA-6-718013: Peer IP_address is not answering HELLO

Explanation

LB peer is not answering HELLO.

Recommended Action Check status of LBSSF peer and check the network connections.

718014

Error Message %PIX|ASA-5-718014: Master peer IP_address is not answering HELLO

Explanation

LB master peer is not answering HELLO.

Recommended Action Check status of LBSSF master peer and check the network connections.

718015

Error Message %PIX|ASA-5-718015: Received HELLO request from IP_address

Explanation The security appliance received a Hello Request message from a LB peer.

Recommended Action Informational only.

1-385

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

718016

Error Message %PIX|ASA-5-718016: Received HELLO response from IP_address

Explanation The security appliance received a Hello Response packet from a LB peer.

Recommended Action Informational only.

718017

Error Message %PIX|ASA-7-718017: Got timeout for unknown peer IP_address msg type

message_type

Explanation The security appliance processed a timeout for an unknown peer. The message was

ignored since the peer may have already been removed from the active list.

Recommended Action If the message persists or is linked to undesirable behavior, Check LB peers

and verify that all are configured correctly.

718018

Error Message %PIX|ASA-7-718018: Send KEEPALIVE request failure to IP_address

Explanation An error has occurred while attempting to send a Keepalive Request message to one of

the LB peers. This could indicate a network problem or an internal software error.

Recommended Action Check the network-based configuration on the security appliance and verify

that interfaces are active and protocol data is flowing through the device. If the problem persists,

contact the Cisco TAC.

718019

Error Message %PIX|ASA-7-718019: Sent KEEPALIVE request to IP_address

Explanation The security appliance transmitted a Keepalive Request message to a LB peer.

Recommended Action Informational only.

1-386

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

718020

Error Message %PIX|ASA-7-718020: Send KEEPALIVE response failure to IP_address

Explanation An error has occurred while attempting to send a Keepalive Response message to one

of the LB peers. This could indicate a network problem or an internal software error.

Recommended Action Check the network-based configuration on the security appliance and verify

that interfaces are active and protocol data is flowing through the device. If the problem persists,

contact the Cisco TAC.

718021

Error Message %PIX|ASA-7-718021: Sent KEEPALIVE response to IP_address

Explanation The security appliance transmitted a Keepalive Response message to a LB peer.

Recommended Action Informational only.

718022

Error Message %PIX|ASA-7-718022: Received KEEPALIVE request from IP_address

Explanation The security appliance received a Keepalive Request message from a LB peer.

Recommended Action Informational only.

718023

Error Message %PIX|ASA-7-718023: Received KEEPALIVE response from IP_address

Explanation The security appliance received a Keepalive Response message from a LB peer.

Recommended Action Informational only.

1-387

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

718024

Error Message %PIX|ASA-5-718024: Send CFG UPDATE failure to IP_address

Explanation An error has occurred while attempting to send a Configuration Update message to one

of the LB peers. This could indicate a network problem or an internal software error.

Recommended Action Check the network-based configuration on the security appliance and verify

that interfaces are active and protocol data is flowing through the device. If the problem persists,

contact the Cisco TAC.

718025

Error Message %PIX|ASA-7-718025: Sent CFG UPDATE to IP_address

Explanation The security appliance transmitted a Configuration Update message to a LB peer.

Recommended Action Informational only.

718026

Error Message %PIX|ASA-7-718026: Received CFG UPDATE from IP_address

Explanation The security appliance received a Configuration Update message from a LB peer.

Recommended Action Informational only.

718027

Error Message %PIX|ASA-6-718027: Received unexpected KEEPALIVE request from

IP_address

Explanation Informational message.

Recommended Action If the problem persists or is linked with undesirable behavior, verify that all LB

peers are configured and discovered correctly.

1-388

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

718028

Error Message %PIX|ASA-5-718028: Send OOS indicator failure to IP_address

Explanation An error has occurred while attempting to send a OOS Indicator message to one of the

LB peers. This could indicate a network problem or an internal software error.

Recommended Action Check the network-based configuration on the security appliance and verify

that interfaces are active and protocol data is flowing through the device. If the problem persists,

contact the Cisco TAC.

718029

Error Message %PIX|ASA-7-718029: Sent OOS indicator to IP_address

Explanation The security appliance transmitted a OOS Indicator message to a LB peer.

Recommended Action Informational only.

718030

Error Message %PIX|ASA-6-718030: Received planned OOS from IP_address

Explanation The security appliance received a planned OOS message from a LB peer.

Recommended Action Informational only.

718031

Error Message %PIX|ASA-5-718031: Received OOS obituary for IP_address

Explanation The security appliance received a OOS Obituary from a LB peer.

Recommended Action Informational only.

718032

Error Message %PIX|ASA-5-718032: Received OOS indicator from IP_address

Explanation The security appliance received a OOS Indicator from a LB peer.

Recommended Action Informational only.

1-389

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

718033

Error Message %PIX|ASA-5-718033: Send TOPOLOGY indicator failure to IP_address

Explanation An error has occurred while attempting to send a Topology Indicator message to one of

the LB peers. This could indicate a network problem or an internal software error.

Recommended Action Check the network-based configuration on the security appliance and verify

that interfaces are active and protocol data is flowing through the device. If the problem persists,

contact the Cisco TAC.

718034

Error Message %PIX|ASA-7-718034: Sent TOPOLOGY indicator to IP_address

Explanation The security appliance sent a Topology Indicator message to a LB peer.

Recommended Action Informational only.

718035

Error Message %PIX|ASA-7-718035: Received TOPOLOGY indicator from IP_address

Explanation The security appliance received a Topology Indicator message from a LB peer.

Recommended Action Informational only.

718036

Error Message %PIX|ASA-7-718036: Process timeout for req-type type_value, exid

exchange_ID, peer IP_address

Explanation The security appliance processed a peer timeout.

Recommended Action Verify that the peer should have been timed out. If not, check the peer LB

configuration and check the network connection between the peer and the security appliance.

1-390

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

718037

Error Message %PIX|ASA-6-718037: Master processed number_of_timeouts timeouts

Explanation

The security appliance in the master role processed the specified number of peer

timeouts.

Recommended Action Verify that the timeouts are legitimate. If not, check the peer LB configuration

and check the network connection between the peer and the security appliance.

718038

Error Message %PIX|ASA-6-718038: Slave processed number_of_timeouts timeouts

Explanation

The security appliance in the slave role processed the specified number of peer timeouts.

Recommended Action Verify that the timeouts are legitimate. If not, check the peer LB configuration

and check the network connection between the peer and the security appliance.

718039

Error Message %PIX|ASA-6-718039: Process dead peer IP_address

Explanation The security appliance has detected a dead peer.

Recommended Action Verify that the dead peer detection is legitimate. If not, check the peer LB

configuration and check the network connection between the peer and the security appliance.

718040

Error Message %PIX|ASA-6-718040: Timed-out exchange ID exchange_ID not found

Explanation

The security appliance has detected a dead peer but the exchange ID is not recognized.

Recommended Action Informational only.

1-391

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

718041

Error Message %PIX|ASA-7-718041: Timeout [msgType=type] processed with no callback

Explanation

The security appliance has detected a dead peer but a call back was not used in the

processing.

Recommended Action Informational only.

718042

Error Message %PIX|ASA-5-718042: Unable to ARP for IP_address

Explanation The security appliance experienced an ARP failure when attempting to contact a peer.

Recommended Action Verify that the network is operational and all peers can communicate with each

other.

718043

Error Message %PIX|ASA-5-718043: Updating/removing duplicate peer entry IP_address

Explanation The security appliance found and is removing a duplicate peer entry.

Recommended Action Informational only.

718044

Error Message %PIX|ASA-5-718044: Deleted peer IP_address

Explanation The security appliance is deleting a LB peer.

Recommended Action Informational only.

718045

Error Message %PIX|ASA-5-718045: Created peer IP_address

Explanation The security appliance has detected a LB peer.

Recommended Action Informational only.

1-392

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

718046

Error Message %PIX|ASA-7-718046: Create group policy policy_name

Explanation The security appliance has created a group policy to securely communicate to the LB

peers.

Recommended Action Informational only.

718047

Error Message %PIX|ASA-7-718047: Fail to create group policy policy_name

Explanation The security appliance experienced a failure when attempting to create a group policy

for securing the communication between LB peers.

Recommended Action Verify that LB configuration is correct.

718048

Error Message %PIX|ASA-5-718048: Create of secure tunnel failure for peer IP_address

Explanation The security appliance experienced a failure when attempting to establish an IPSec

tunnel to a LB peer.

Recommended Action Verify that LB configuration is correct and that the network is operational.

718049

Error Message %PIX|ASA-7-718049: Created secure tunnel to peer IP_address

Explanation The security appliance successfully established an IPSec tunnel to a LB peer.

Recommended Action Informational only.

718050

Error Message %PIX|ASA-5-718050: Delete of secure tunnel failure for peer IP_address

Explanation The security appliance experienced a failure when attempting to terminate an IPSec

tunnel to a LB peer.

Recommended Action Verify that LB configuration is correct and that the network is operational.

1-393

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

718051

Error Message %PIX|ASA-6-718051: Deleted secure tunnel to peer IP_address

Explanation The security appliance successfully terminated an IPSec tunnel to a LB peer.

Recommended Action Informational only.

718052

Error Message %PIX|ASA-5-718052: Received GRAT-ARP from duplicate master MAC_address

Explanation The security appliance received a Gratuitous ARP from duplicate master.

Recommended Action Check the LB configuration and verify that the network is operational.

718053

Error Message %PIX|ASA-5-718053: Detected duplicate master, mastership stolen

MAC_address

Explanation The security appliance detected duplicate master, mastership stolen.

Recommended Action Check the LB configuration and verify that the network is operational.

718054

Error Message %PIX|ASA-5-718054: Detected duplicate master MAC_address and going to

SLAVE

Explanation

The security appliance detected a duplicate master and is switching to slave mode.

Recommended Action Check the LB configuration and verify that the network is operational.

718055

Error Message %PIX|ASA-5-718055: Detected duplicate master MAC_address and staying

MASTER

Explanation

The security appliance detected a duplicate master and is staying in slave mode.

Recommended Action Check the LB configuration and verify that the network is operational.

1-394

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

718056

Error Message %PIX|ASA-7-718056: Deleted Master peer, IP IP_address

Explanation The security appliance deleted the LB master from its internal tables.

Recommended Action Informational only.

718057

Error Message %PIX|ASA-5-718057: Queue send failure from ISR, msg type failure_code

Explanation An internal software error has occurred while attempting to enqueue a message on the

VPNLB queue form an Interrupt Service Routing.

Recommended Action This is generally a benign condition. If the problem persists, contact the Cisco

TAC.

718058

Error Message %PIX|ASA-7-718058: State machine return code: action_routine, return_code

Explanation This event traces the return codes of action routines belonging to the LB finite state

machine.

Recommended Action Informational only.

718059

Error Message %PIX|ASA-7-718059: State machine function trace: state=state_name,

event=

event_name, func=action_routine

Explanation This event traces the events and states of the LB finite state machine.

Recommended Action Informational only.

1-395

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

718060

Error Message %PIX|ASA-5-718060: Inbound socket select fail: context=context_ID.

Explanation

The socket select call returned an error and the socket could not be read. This could

indicate an internal software error.

Recommended Action If the problem persists, contact the Cisco TAC.

718061

Error Message %PIX|ASA-5-718061: Inbound socket read fail: context=context_ID.

Explanation

The socket read failed after data was detected through the select call. This could indicate

an internal software error.

Recommended Action If the problem persists, contact the Cisco TAC.

718062

Error Message %PIX|ASA-5-718062: Inbound thread is awake (context=context_ID).

Explanation

This indicates every time the LB process is woken up and begins processing.

Recommended Action Informational only.

718063

Error Message %PIX|ASA-5-718063: Interface interface_name is down.

Explanation

This indicates that the LB process found the interface down.

Recommended Action Check the interface configuration to make sure that the interface is operational.

718064

Error Message %PIX|ASA-5-718064: Admin. interface interface_name is down.

Explanation

This indicates that the LB process found the administrative interface down.

Recommended Action Check the administrative interface configuration to make sure that the interface

is operational.

1-396

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

718065

Error Message %PIX|ASA-5-718065: Cannot continue to run (public=up/down,

private=up/down, enable=LB_state, master=IP_address, session=Enable/Disable).

Explanation

This indicates that the LB process can not run because all prerequisite conditions have

not been met. The prerequisite conditions are 2 active interfaces and LB enabled.

Recommended Action Check the interface configuration to make sure at least 2 interfaces are

operational. Also check LB configuration.

718066

Error Message %PIX|ASA-5-718066: Cannot add secondary address to interface

interface_name, ip IP_address.

Explanation

LB requires a secondary address to be added to the outside interface. This event

indicates that there was a failure in adding that secondary address.

Recommended Action Check the address being used as the secondary address and ensure that it is

valid and unique. Check the configuration of the outside interface.

718067

Error Message %PIX|ASA-5-718067: Cannot delete secondary address to interface

interface_name, ip IP_address.

Explanation

The deletion of the secondary address failed. This could indicate an addressing problem

or an internal software error.

Recommended Action Check the addressing information of the outside interface and ensure that the

secondary address is valid and unique. If the problem persists, contact the Cisco TAC.

718068

Error Message %PIX|ASA-5-718068: Start VPN Load Balancing in context context_ID.

Explanation

The LB process has been started and initialized.

Recommended Action Informational only.

1-397

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

718069

Error Message %PIX|ASA-5-718069: Stop VPN Load Balancing in context context_ID.

Explanation

The LB process has been stopped.

Recommended Action Informational only.

718070

Error Message %PIX|ASA-5-718070: Reset VPN Load Balancing in context context_ID.

Explanation

The LB process has been reset.

Recommended Action Informational only.

718071

Error Message %PIX|ASA-5-718071: Terminate VPN Load Balancing in context context_ID.

Explanation

The LB process has been terminated.

Recommended Action Informational only.

718072

Error Message %PIX|ASA-5-718072: Becoming master of Load Balancing in context

context_ID.

Explanation

The security appliance has become the LB master.

Recommended Action Informational only.

718073

Error Message %PIX|ASA-5-718073: Becoming slave of Load Balancing in context

context_ID.

Explanation

The security appliance has become the LB slave.

Recommended Action Informational only.

1-398

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

718074

Error Message %PIX|ASA-5-718074: Fail to create access list for peer context_ID.

Explanation

ACLs are used to create secure tunnels over which the LB peers can communicate. The

security appliance was unable to create one of these ACLs. This could indicate an addressing

problem or an internal software problem.

Recommended Action Check the addressing information of the inside interface on all peers and ensure

that all peers are discovered correctly. If the problem persists, contact the Cisco TAC.

718075

Error Message %PIX|ASA-5-718075: Peer IP_address access list not set.

Explanation

While removing a secure tunnel, the security appliance detected a peer entry that did not

have an associated ACL.

Recommended Action Informational only.

718076

Error Message %PIX|ASA-5-718076: Fail to create tunnel group for peer IP_address.

Explanation

The security appliance experienced a failure when attempting to create a tunnel group

for securing the communication between LB peers.

Recommended Action Verify that LB configuration is correct.

718077

Error Message %PIX|ASA-5-718077: Fail to delete tunnel group for peer IP_address.

Explanation

The security appliance experienced a failure when attempting to delete a tunnel group

for securing the communication between LB peers.

Recommended Action Informational only.

1-399

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

718078

Error Message %PIX|ASA-5-718078: Fail to create crypto map for peer IP_address.

Explanation

The security appliance experienced a failure when attempting to create a crypto map for

securing the communication between LB peers.

Recommended Action Verify that LB configuration is correct.

718079

Error Message %PIX|ASA-5-718079: Fail to delete crypto map for peer IP_address.

Explanation

The security appliance experienced a failure when attempting to delete a crypto map for

securing the communication between LB peers.

Recommended Action Informational only.

718080

Error Message %PIX|ASA-5-718080: Fail to create crypto policy for peer IP_address.

Explanation

The security appliance experienced a failure when attempting to create a transform set

to be used in securing the communication between LB peers. This could indicate an internal

software problem.

Recommended Action If the problem persists, contact the Cisco TAC.

718081

Error Message %PIX|ASA-5-718081: Fail to delete crypto policy for peer IP_address.

Explanation

The security appliance experienced a failure when attempting to delete a transform set

used in securing the communication between LB peers.

Recommended Action Informational only.

1-400

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

718082

Error Message %PIX|ASA-5-718082: Fail to create crypto ipsec for peer IP_address.

Explanation

When cluster encryption for VPN load balancing is enabled, the VPN load balancing

device creates a set of site-to-site tunnels for every other device in the load balancing cluster. For

each tunnel, a set of crypto parameters (access list, crypto maps, transform set, and so on.) is created

dynamically. This syslog indicates that one or more such crypto parameters failed to be created or

configured.

• IP_address—The IP address of the remote peer.

Recommended Action Examine the syslog message for other entries specific to the type of crypto

parameters that failed to be created.

718083

Error Message %PIX|ASA-5-718083: Fail to delete crypto ipsec for peer IP_address.

Explanation

When the local VPN load balancing device is removed from the cluster, crypto

parameters are removed. This syslog entry indicates that one or more crypto parameters failed to be

deleted.

• IP_address—The IP address of the remote peer.

Recommended Action Examine the syslog message for other entries specific to the type of crypto

parameters that failed to be deleted.

718084

Error Message %PIX|ASA-5-718084: Public/cluster IP not on the same subnet: public

IP_address, mask netmask, cluster IP_address

Explanation The cluster IP address must be on the same subnet as the outside interface of the security

appliance. This even indicates that it is not on the same network.

Recommended Action Make sure that both the cluster (or virtual) IP address and the outside interface

address are on the same network.

718085

Error Message %PIX|ASA-5-718085: Interface interface_name has no IP address defined.

Explanation

The indicated interface does not have an IP address configured.

Recommended Action Configure an IP address for the interface.

1-401

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

718086

Error Message %PIX|ASA-5-718086: Fail to install LB NP rules: type rule_type, dst

interface_name, port port.

Explanation

The security appliance experienced a failure when attempting to create a SoftNP ACL

rule to be used in securing the communication between LB peers. This could indicate an internal

software problem.

Recommended Action If the problem persists, contact the Cisco TAC.

718087

Error Message %PIX|ASA-5-718087: Fail to delete LB NP rules: type rule_type, rule

rule_ID.

Explanation

The security appliance experienced a failure when attempting to delete SoftNP ACL

rule used in securing the communication between LB peers.

Recommended Action Informational only.

718088

Error Message %PIX|ASA-7-718088: Possible VPN LB misconfiguration. Offending device

MAC

MAC_address.

Explanation

The presence of a duplicate master indicates that one of the LB peers may be

misconfigured.

Recommended Action Check the LB configuration on all peers but pay special attention to the peer

identified.

719001

Error Message %ASA-6-719001: Email Proxy session could not be established: session

limit of

maximum_sessions has been reached.

Explanation

This message appears when the incoming e-mail proxy session could not be established

because the maximum session limit has been reached. maximum_sessions

is the maximum session

number.

Recommended Action None required.

1-402

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

719002

Error Message %ASA-3-719002: Email Proxy session pointer from source_address has been

terminated due to reason error.

Explanation

This message appears when the session has been terminated due to error. The possible

errors are: adding session to session database fails; memory allocation fail; writing data to channel

fail, and so on.The pointer is the pointer of the session structure, source_address is the e-mail proxy

client IP address, and reason is the error type.

Recommended Action None required.

719003

Error Message %ASA-6-719003: Email Proxy session pointer resources have been freed for

source_address.

Explanation

This message appears when the dynamic allocated session structure has been freed and

set to NULL after the session terminated.The pointer is the pointer of the session structure, and

source_address is the e-mail proxy client IP address.

Recommended Action None required.

719004

Error Message %ASA-6-719004: Email Proxy session pointer has been successfully

established for

source_address.

Explanation

A new incoming email client session has been established.

Recommended Action None required.

719005

Error Message %ASA-7-719005: FSM NAME has been created using protocol for session

pointer from source_address.

Explanation

This message appears when an FSM has been created for an incoming new session.The

NAME is the FSM instance name for the session, protocol is the e-mail protocol type (for example,

POP3, IMAP, SMTP), pointer is the pointer of session structure, and source_address

is the e-mail

proxy client IP address.

Recommended Action None required.

1-403

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

719006

Error Message %ASA-7-719006: Email Proxy session pointer has timed out for

source_address because of network congestion.

Explanation

This message appears due to network congestion and data cannot be sent to either an

e-mail client or an e-mail sever. This starts the block timer. After the block timer is timed out, the

session expires. The pointer is the pointer of session structure, and source_address is the e-mail

proxy client IP address.

Recommended Action Retry the operation after a few minutes.

719007

Error Message %ASA-7-719007: Email Proxy session pointer cannot be found for

source_address.

Explanation

This message appears when a matching session cannot be found in the session database.

The session pointer is bad. The pointer is the pointer of session structure, and source_address is the

e-mail proxy client IP address.

Recommended Action None required.

719008

Error Message %ASA-3-719008: Email Proxy service is shutting down.

Explanation

This message appears email proxy is disabled. All resources are cleaned up and all

threads are terminated.

Recommended Action None required.

719009

Error Message %ASA-7-719009: Email Proxy service is starting.

Explanation

This message appears when the email proxy is enabled.

Recommended Action None required.

1-404

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

719010

Error Message %ASA-6-719010: protocol Email Proxy feature is disabled on interface

interface_name.

Explanation

This message appears when the e-mail proxy feature is disabled on a specific entry

point, invoked from the CLI. This is the main “off” switch for the user. When all protocols are turned

off for all interfaces, the main shut down routine is invoked to clean up global resources, threads,

and so on. The protocol is the e-mail proxy protocol type (for example, POP3, IMAP,SMTP), and

interface_name is the security appliance interface name.

Recommended Action None required.

719011

Error Message %ASA-6-719011: Protocol Email Proxy feature is enabled on interface

interface_name.

Explanation

This message appears when the e-mail proxy feature is enabled on a specific entry point,

invoked from the CLI. This is the main “on” switch for the user. When it is first used the main startup

routine is invoked to allocate global resources, threads, and so on. Subsequent calls only need to start

listen threads for the particular protocol. The protocol is the e-mail proxy protocol type (for

example, POP3, IMAP,SMTP), and interface_name is the security appliance interface name.

Recommended Action None required.

719012

Error Message %ASA-6-719012: Email Proxy server listening on port port for mail

protocol

protocol.

Explanation

This message appears when a listen channel is opened for a specific protocol on a

configured port and adds it to a TCP select group. The

port is the configured port number, and

protocol is the e-mail proxy protocol type (for example, POP3, IMAP,SMTP).

Recommended Action None required.

1-405

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

719013

Error Message %ASA-6-719013: Email Proxy server closing port port for mail protocol

protocol.

Explanation

This message appears when a listen channel is closed for a specific protocol on a

configured port and removes it from the TCP select group. The

port is the configured port number,

and protocol is the e-mail proxy protocol type (for example, POP3, IMAP,SMTP).

Recommended Action None required.

719014

Error Message %ASA-5-719014: Email Proxy is changing listen port from old_port to

new_port for mail protocol protocol.

Explanation

This message appears when a change is signaled in the listen port for the specified

protocol. All enabled interfaces for that port have their listen channels closed and restarted listening

on the new port. This is invoked from the CLI. The old_port is the old configured port number,

new_port is the new configured port number, and protocol is the e-mail proxy protocol type (for

example, POP3, IMAP,SMTP).

Recommended Action None required.

719015

Error Message %ASA-7-719015: Parsed emailproxy session pointer from source_address

username: mailuser =

mail_user, vpnuser = VPN_user, mailserver = server

Explanation This message appears when the username string is received from the client in the format

vpnuser (name delimiter) mailuser (server delimiter) mailserver (for example:

xxx:[email protected]). The name delimiter is optional. When the delimiter is not there, the VPN

username and mail username is the same. The server delimiter is optional. When it is not present,

this means the default configured mail server will be used. The pointer is the pointer for the session

structure, source_address is the e-mail proxy client IP address, mail_user is the e-mail account

username, VPN_user is the WebVPN username, and server is the e-mail server.

Recommended Action None required.

1-406

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

719016

Error Message %ASA-7-719016: Parsed emailproxy session pointer from source_address

password: mailpass = ******, vpnpass= ******

Explanation

This message appears when the password string is received from the client in the format,

vpnpass (name delimiter) mailpass (for example: xxx:yyy). The name delimiter is optional. When it

is not present, the VPN password and mail password are the same. The pointer is the pointer of the

session structure, and source_address is the e-mail proxy client IP address.

Recommended Action None required.

719017

Error Message %ASA-6-719017: WebVPN user: vpnuser invalid dynamic ACL.

Explanation

This message appears when the WebVPN session is aborted because the access control

list has failed to parse for this user. The ACL determines what the user restrictions are on e-mail

account accessing. The ACL is downloaded from the AAA server. Because of this error, it is unsafe

to proceed with login. The vpnuser is the webVPN username.

Recommended Action Check the AAA server and fix the dynamic ACL for this user.

719018

Error Message %ASA-6-719018: WebVPN user: vpnuser ACL ID acl_ID not found

Explanation

This message appears when the access control list cannot be found at the local

maintained ACL list. The ACL determines what the user restrictions are on e-mail account access.

The ACL is configured locally. Because of this error, you cannot be authorized to proceed. The

vpnuser is the WebVPN username, and acl_ID is the local configured ACL identification string.

Recommended Action Check the local ACL configuration.

719019

Error Message %ASA-6-719019: WebVPN user: vpnuser authorization failed.

Explanation

This message appears when the ACL determines what the user restrictions are on e-mail

account access. The user cannot access the e-mail account because the authorization check fails. The

vpnuser is the WebVPN username.

Recommended Action None required.

1-407

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

719020

Error Message %ASA-6-719020: WebVPN user vpnuser authorization completed

successfully.

Explanation

This message appears when the ACL determines what the user restrictions are on e-mail

account access. The user is authorized to access the e-mail account. The vpnuser is the WebVPN

username.

Recommended Action No ne.

719021

Error Message %ASA-6-719021: WebVPN user: vpnuser is not checked against ACL.

Explanation

This message appears when the ACL determines what the user restrictions are on e-mail

account access. The authorization checking using ACL is not enabled. The vpnuser is the WebVPN

username.

Recommended Action Enable the ACL checking feature if necessary.

719022

Error Message %ASA-6-719022: WebVPN user vpnuser has been authenticated.

Explanation

This message appears when the username is authenticated by the AAA server. The

vpnuser is the WebVPN username.

Recommended Action None required.

719023

Error Message %ASA-6-719023: WebVPN user vpnuser has not been successfully

authenticated. Access denied.

Explanation

This message appears when the username is denied by the AAA server. The session will

be aborted. The user is not allowed to access the e-mail account. The vpnuser is the WebVPN

username.

Recommended Action None required.

1-408

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

719024

Error Message %ASA-6-719024: Email Proxy piggyback auth fail: session = pointer

user=vpnuser addr=source_address

Explanation This message appears when the Piggyback authentication is using an established

WebVPN session to verify the username and IP address matching in the WebVPN session database.

This is based on the assumption that the WebVPN session and e-mail proxy session are initiated by

the same user and a WebVPN session is already established. Because the authentication has failed,

the session will be aborted. The user is not allowed to access the e-mail account. The pointer is the

pointer of session structure, vpnuser is the WebVPN username, and source_address is the client IP

address.

Recommended Action None required.

719025

Error Message %ASA-6-719025: Email Proxy DNS name resolution failed for hostname.

Explanation

This message appears when the hostname cannot be resolved with the IP address

because it is not valid or there is no DNS server available. The hostname is the hostname that needs

to be resolved.

Recommended Action Check DNS server availability and check whether the configured mail server

name is valid.

719026

Error Message %ASA-6-719026: Email Proxy DNS name hostname resolved to IP_address.

Explanation

This message appears when the hostname has successfully been resolved with the IP

address. The hostname is the hostname that needs to be resolved, and IP_address is the IP address

resolved from the configured mail server name.

Recommended Action None required.

720001

Error Message %ASA-4-720001: (VPN-unit) Failed to initialize with Chunk Manager.

Explanation

This message occurs when the VPN failover subsystem fails to initialize with the

memory buffer management subsystem. The unit is either “Primary” or “Secondary.”

Recommended Action This message indicates a system-wide problem and the VPN failover

subsystem cannot be started. Examine the syslog messages for any sign of system-level initialization

problems.

1-409

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

720002

Error Message %ASA-6-720002: (VPN-unit) Starting VPN Stateful Failover Subsystem...

Explanation

This message appears when the VPN failover subsystem is starting and the system boots

up. The unit is either “Primary” or “Secondary.”

Recommended Action None required.

720003

Error Message %ASA-6-720003: (VPN-unit) Initialization of VPN Stateful Failover

Component completed successfully

Explanation

This message appears when the VPN failover subsystem's initialization is completed at

boot time. The unit is either “Primary” or “Secondary.”

Recommended Action None required.

720004

Error Message %ASA-6-720004: (VPN-unit) VPN failover main thread started.

Explanation

This message appears when the VPN failover's main processing thread is started at boot

time. The unit is either “Primary” or “Secondary.”

Recommended Action None required.

720005

Error Message %ASA-6-720005: (VPN-unit) VPN failover timer thread started.

Explanation

This message appears when the VPN failover timer processing thread is started at boot

time. The unit is either “Primary” or “Secondary.”

Recommended Action None required.

1-410

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

720006

Error Message %ASA-6-720006: (VPN-unit) VPN failover sync thread started.

Explanation

This message appears when the system's bulk synchronization processing thread is

started at boot time. The unit is either “Primary” or “Secondary.”

Recommended Action None required.

720007

Error Message %ASA-4-720007: (VPN-unit) Failed to allocate chunk from Chunk Manager.

Explanation

This message appears when the set of preallocated memory buffers is running out. The

unit is either “Primary” or “Secondary.”

Recommended Action This message indicates a resource issue. The system may be under heavy load

when too many messages are being processed. This condition may be improved later when the VPN

failover subsystem processes outstanding messages and frees up memory previously allocated.

720008

Error Message %ASA-4-720008: (VPN-unit) Failed to register to High Availability

Framework.

Explanation

This message appears when the VPN failover subsystem fails to register to the core

failover subsystem. The unit is either “Primary” or “Secondary.”

Recommended Action The VPN failover subsystem cannot be started. This may be caused by

initialization problems of other subsystems. Search the syslog message for any sign of system-wide

initialization problems.

720009

Error Message %ASA-4-720009: (VPN-unit) Failed to create version control block.

Explanation

This message appears when the VPN failover subsystem fails to create a version control

block. This step is required for VPN failover subsystem to find out the backward compatible

firmware versions for the current release. The unit is either “Primary” or “Secondary.”

Recommended Action The VPN failover subsystem cannot be started. This may be caused by

initialization problems of other subsystems. Search the syslog message for any sign of system-wide

initialization problems.

1-411

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

720010

Error Message %ASA-6-720010: (VPN-unit) VPN failover client is being disabled

Explanation

This message appears when an operator enables failover without defining a failover key.

In order to use a VPN failover, a failover key must be defined. The unit is either “Primary” or

“Secondary.”

Recommended Action Use the failover key command to define a shared secret key between the active

and standby unit.

720011

Error Message %ASA-4-720011: (VPN-unit) Failed to allocate memory

Explanation

This message appears when the VPN failover subsystem cannot allocate a memory

buffer. This indicates a system-wide resource problem. The unit is either “Primary” or “Secondary.”

Recommended Action The system may be under heavy load. This condition may be improved later

when you reduce the load on the system by reducing incoming traffic. By reducing incoming traffic,

memory allocated for processing the existing work load will be available and the system may return

to normal operation.

720012

Error Message %ASA-6-720012: (VPN-unit) Failed to update IPSec failover runtime data

on the standby unit.

Explanation

This message appears when the VPN failover subsystem cannot update IPSec-related

runtime data because the corresponding IPSec tunnel has been deleted on the standby unit. The unit

is either “Primary” or “Secondary.”

Recommended Action None required.

720013

Error Message %ASA-4-720013: (VPN-unit) Failed to insert certificate in trust point

trustpoint_name

Explanation This message appears when the VPN failover subsystem attempts to insert a certificate

in the trust point. The unit is either “Primary” or “Secondary” and trustpoint_name is the name of

the trust point.

Recommended Action Check the certificate content to determine if it is invalid.

1-412

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

720014

Error Message %ASA-6-720014: (VPN-unit) Phase 2 connection entry

(msg_id=message_number, my cookie=mine, his cookie=his) contains no SA list.

Explanation

This message appears when there is no security association linked to the Phase 2

connection entry. The unit is either “Primary” or “Secondary,” message_number is the message ID

of the Phase 2 connection entry, mine is the My Phase 1 cookie, and his is the peer's Phase 1 cookie.

Recommended Action None required.

720015

Error Message %ASA-6-720015: (VPN-unit) Cannot found Phase 1 SA for Phase 2 connection

entry (msg_id=

message_number,my cookie=mine, his cookie=his).

Explanation

This message appears when the corresponding Phase 1 security association for the given

Phase 2 connection entry cannot be found. The unit is either “Primary” or “Secondary,”

message_number is the message ID of the Phase 2 connection entry, mine is the My Phase 1 cookie,

and his is the peer's Phase 1 cookie.

Recommended Action None required.

720016

Error Message %ASA-5-720016: (VPN-unit) Failed to initialize default timer #index.

Explanation

This message appears when the VPN failover subsystem fails to initialize the given

timer event. The unit is either “Primary” or “Secondary” and index is the internal index of the timer

event.

Recommended Action The VPN failover subsystem cannot be started at boot time. Search the syslog

message for any sign of system-wide initialization problems.

720017

Error Message %ASA-5-720017: (VPN-unit) Failed to update LB runtime data

Explanation

This message appears when the VPN failover subsystem fails to update the VPN load

balancing runtime data. The unit is either “Primary” or “Secondary.”

Recommended Action None required.

1-413

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

720018

Error Message %ASA-5-720018: (VPN-unit) Failed to get a buffer from the underlying

core high availability subsystem. Error code code.

Explanation

This message appears when the system may be under heavy load. The VPN failover

subsystem fails to obtain a failover buffer. The unit is either “Primary” or “Secondary” and code is

the error code returned by the high-availability subsystem.

Recommended Action Decrease the amount of incoming traffic to improve the current load condition.

With decreased incoming traffic, the system will free up memory allocated for processing the

incoming load.

720019

Error Message %ASA-5-720019: (VPN-unit) Failed to update cTCP statistics.

Explanation

This message appears when the VPN failover subsystem fails to update the

IPSec/cTCP-related statistics. The unit is either “Primary” or “Secondary.”

Recommended Action None required. Updates are sent periodically, so the standby unit's IPSec/cTCP

statistics should be updated with the next update message.

720020

Error Message %ASA-5-720020: (VPN-unit) Failed to send type timer message.

Explanation

This message appears when the VPN failover subsystem fails to send a periodic timer

message to the standby unit. The unit is either “Primary” or “Secondary” and type is the type of timer

message.

Recommended Action None required. The periodic timer message will be resent during the next

timeout.

720021

Error Message %ASA-5-720021: (VPN-unit) HA non-block send failed for peer msg

message_number. HA error code.

Explanation

The VPN failover subsystem fails to send a non-block message.

• unit—Either “Primary” or “Secondary”

• message_number—ID number of the peer message.

1-414

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

• code—Error return code.

Recommended Action This is a temporary condition causes by system under load or out of system

resources. The system condition will improve as more system resources are freed up.

720022

Error Message %ASA-4-720022: (VPN-unit) Cannot find trust point trustpoint

Explanation An error is encountered when VPN failover subsystem attempts to look up a trust point

by name.

• unit—Either “Primary” or “Secondary”

• trustpoint—Name of the trust point.

Recommended Action The trust point may be deleted by an operator.

720023

Error Message %ASA-6-720023: (VPN-unit) HA status callback: Peer is not present.

Explanation

This is an informational message. VPN failover subsystem is notified by the core

failover subsystem when the local device detected a peer is available or becomes unavailable.

• unit—Either “Primary” or “Secondary”

• not—Either “not” or “”.

Recommended Action None required.

720024

Error Message %ASA-6-720024: (VPN-unit) HA status callback: Control channel is status.

Explanation

This is an informational message indicating whether the failover control channel is

either “up” or “down.” The failover control channel is defined by the failover link and show failover

commands, which indicate whether the failover link channel is “up” or “down.”

• unit—Either “Primary” or “Secondary”

• status— “Up” or “down.”

Recommended Action None required.

1-415

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

720025

Error Message %ASA-6-720025: (VPN-unit) HA status callback: Data channel is status.

Explanation

This is an informational message indicating whether the failover data channel is up or

down.

• unit—Either “Primary” or “Secondary.”

• status—“Up” or “down.”

Recommended Action None required.

720026

Error Message %ASA-6-720026: (VPN-unit) HA status callback: Current progression is

being aborted.

Explanation

This message is generated only when an operator or other external condition applies and

causes the current failover progression to abort before the failover peer agrees on the role (either

active or standby). One example is when the failover active command is entered on the standby unit

during the negotiation. Another example is the active unit is being rebooted.

• unit—Either “Primary” or “Secondary.”

Recommended Action None required.

720027

Error Message %ASA-6-720027: (VPN-unit) HA status callback: My state state.

Explanation

This informational message is generated whenever the state of the local failover device

is changed.

• unit—Either “Primary” or “Secondary.”

• state—Current state of the local failover device.

Recommended Action None required.

720028

Error Message %ASA-6-720028: (VPN-unit) HA status callback: Peer state state.

•

unit—Either “Primary” or “Secondary.”

• state—Current state of the failover peer.

1-416

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

Explanation This informational message is generated to report the current state of the failover peer.

Recommended Action None required.

720029

Error Message %ASA-6-720029: (VPN-unit) HA status callback: Start VPN bulk sync state.

•

unit - Either “Primary” or “Secondary.”

Explanation This is an informational message generated when the active unit is ready to send all the

state information to the standby unit.

Recommended Action None required.

720030

Error Message %ASA-6-720030: (VPN-unit) HA status callback: Stop bulk sync state.

•

unit—Either “Primary” or “Secondary.”

Explanation This is an informational message generated when the active unit finishes sending all the

state information to the standby unit.

Recommended Action None required.

720031

Error Message %ASA-7-720031: (VPN-unit) HA status callback: Invalid event received.

event=

event_ID.

Explanation

This message is generated when VPN failover subsystem receives an invalid callback

event from the underlying failover subsystem.

• unit—Either “Primary” or “Secondary.”

• event_ID—Invalid event ID received.

Recommended Action This is a debug message.

1-417

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

720032

Error Message %ASA-6-720032: (VPN-unit) HA status callback: id=ID, seq=sequence_#,

grp=group, event=event, op=operand, my=my_state, peer=peer_state.

Explanation

This is an informational message generated by VPN failover subsystem when a status

update is notified by the underlying failover subsystem.

• unit—Either “Primary” or “Secondary”

• ID—Client ID number.

• sequence_#—Sequence number.

• group—Group ID.

• event—Current event.

• operand—Current operand.

• my_state—The system current state.

• peer_state—The current state of the peer.

Recommended Action None required.

720033

Error Message %ASA-4-720033: (VPN-unit) Failed to queue add to message queue.

Explanation

This message indicates that system resources may be running low. An error is

encountered when VPN failover subsystem attempts to queue an internal message.

• unit—Either “Primary” or “Secondary.”

Recommended Action This may be a temporary condition indicating that the system is under heavy

load and VPN failover subsystem cannot allocate resource to handle incoming traffic. This error

condition may goes away if the current load of the system reduces and additional system resources

become available for processing new messages again.

720034

Error Message %ASA-7-720034: (VPN-unit) Invalid type (type) for message handler.

Explanation

An error is encountered when VPN failover subsystem attempts to process an invalid

message type.

• unit—Either “Primary” or “Secondary.”

• type—Message type.

Recommended Action This is a debug message.

1-418

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

720035

Error Message %ASA-5-720035: (VPN-unit) Fail to look up CTCP flow handle

Explanation

The cTCP flow may be deleted on the standby unit before VPN failover subsystem

attempts to do a lookup.

• unit—Either “Primary” or “Secondary.”

Recommended Action Look for any sign of cTCP flow deletion in the syslog message to determine

reason (for example, idle timeout) of why the flow is deleted.

720036

Error Message %ASA-5-720036: (VPN-unit) Failed to process state update message from

the active peer.

Explanation

An error is encountered when VPN failover subsystem attempts to process a state update

message received by the standby unit.

• unit - Either “Primary” or “Secondary.”

Recommended Action This may be a temporary condition due to current load or low system resources.

720037

Error Message %ASA-6-720037: (VPN-unit) HA progression callback:

id=id,seq=sequence_number,grp=group,event=event,op=operand,

my=my_state,peer=peer_state.

•

unit—Either “Primary” or “Secondary.”

• id—Client ID.

• sequence_number—Sequence number.

• group—Group ID

• event—Current event.

• operand—Current operand.

• my_state—Current state of the system.

• peer_state—Current state of the peer.

Explanation This is an informational message reporting the status of the current failover progression.

Recommended Action None required.

1-419

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

720038

Error Message %ASA-4-720038: (VPN-unit) Corrupted message from active unit.

Explanation

The standby unit receives a corrupted message from the active unit. Messages from

active unit are corrupted. This may be caused by incompatible firmware running between the active

and standby unit.

• unit—Either “Primary” or “Secondary.”

Recommended Action This is an informational message indicating the local unit has become the

active unit of the failover pair.

720039

Error Message %ASA-6-720039: (VPN-unit) VPN failover client is transitioning to

active state

Explanation

This is an informational message indicating the local unit has become the active unit of

the failover pair.

• unit—Either “Primary” or “Secondary.”

Recommended Action None required.

720040

Error Message %ASA-6-720040: (VPN-unit) VPN failover client is transitioning to

standby state.

Explanation

This is an informational message indicating the local unit has become the standby unit

of the failover pair.

• unit—Either “Primary” or “Secondary.”

Recommended Action None required.

720041

Error Message %ASA-7-720041: (VPN-unit) Sending type message id to standby unit

Explanation

This is a debug message indicating a message is sent from the active unit to the standby

unit.

• unit—Either “Primary” or “Secondary.”

• type—Message type.

1-420

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

• id—Identifier for the message.

Recommended Action None required.

720042

Error Message %ASA-7-720042: (VPN-unit) Receiving type message id from active unit

Explanation

This is a debug message indicating a message is received by the standby unit.

• unit—Either “Primary” or “Secondary.”

• type—Message type.

• id—Identifier for the message.

Recommended Action None required.

720043

Error Message %ASA-4-720043: (VPN-unit) Failed to send type message id to standby unit

Explanation

An error was encountered when VPN failover subsystem attempts to send a message

from the active unit to the standby unit. This may be caused by 720018 where the core failover

subsystem runs out of failover buffer or the failover lan link is down.

• unit—Either “Primary” or “Secondary.”

• type—Message type.

• id—Identifier for the message.

Recommended Action Use the show failover command to see if the failover pair is running in good

condition and the failover lan link is “up.”

720044

Error Message %ASA-4-720044: (VPN-unit) Failed to receive message from active unit

Explanation

An error is encountered when VPN failover subsystem attempts to receive a message on

the standby unit. This may be caused by a corrupted message, no enough memory to be allocated for

storing the incoming message.

• unit—Either “Primary” or “Secondary”

Recommended Action Use the show failover command and look for receive errors to determine if this

is VPN failover specific problems or a general failover issue. Corrupted messages may be caused by

incompatible firmware versions running on active and standby unit. Use the show memory

command to determine if there is a low memory condition.

1-421

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

720045

Error Message %ASA-6-720045: (VPN-unit) Start bulk syncing of state information on

standby unit.

Explanation

This is an information message indicating the standby unit has been notified to start

receiving bulk synchronization information from the active unit.

• unit—Either “Primary” or “Secondary”

Recommended Action None required.

720046

Error Message %ASA-6-720046: (VPN-unit) End bulk syncing of state information on

standby unit

Explanation

This is an information message indicating the standby unit has been notified that bulk

synchronization from the active unit is completed.

• unit—Either “Primary” or “Secondary”

Recommended Action None required.

720047

Error Message %ASA-4-720047: (VPN-unit) Failed to sync SDI node secret file for server

IP_address on the standby unit.

Explanation

An error was encountered when the VPN failover subsystem attempted to synchronize

a node secret file for the SDI server on the standby unit. The SDI node secret file is stored in flash.

This error may indicate that the flash file system is full or corrupted.

• unit—Either “Primary” or “Secondary”

• IP_address—IP address of the server.

Recommended Action Use the dir command to display the flash contents. Node secret file has a file

name “ip.sdi.”

1-422

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

720048

Error Message %ASA-7-720048: (VPN-unit) FSM action trace begin: state=state, last

event=event, func=function.

•

unit—Either “Primary” or “Secondary”

• state—Current state.

• event—Last event.

• function—Current executing function.

Explanation This is a debug message indicating a VPN failover subsystem finite state machine

function is started.

Recommended Action None required.

720049

Error Message %ASA-7-720049: (VPN-unit) FSM action trace end: state=state, last

event=event, return=return, func=function.

Explanation

This is a debug message indicating a VPN failover subsystem finite state machine

function is completed.

• unit—Either “Primary” or “Secondary”

• state—Current state.

• event—Last event.

• return—Return code.

• function—Current executing function.

Recommended Action None required.

720050

Error Message %ASA-7-720050: (VPN-unit) Failed to remove timer. ID = id.

Explanation

This is a debug message indicating that a timer cannot be removed from the timer

processing thread.

• unit—Either “Primary” or “Secondary”

• id—Timer id.

Recommended Action None required.

1-423

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

720051

Error Message %ASA-4-720051: (VPN-unit) Failed to add new SDI node secret file for

server id on the standby unit.

Explanation

An error was encountered when the VPN failover subsystem attempted to add a node

secret file for the SDI server on the standby unit. The SDI node secret file is stored in flash. This

error may indicate that the flash file system is full or corrupted.

• unit—Either “Primary” or “Secondary”

• id—IP address of the SDI server.

Recommended Action Enter the dir command to display the flash contents. Node secret file has a file

name “ip.sdi.”

720052

Error Message %ASA-4-720052: (VPN-unit) Failed to delete SDI node secret file for

server id on the standby unit.

Explanation

An error was encountered when the VPN failover subsystem attempted to delete a node

secret file on the active unit. The node secret file being deleted may not exist in the flash file system

or there is problem reading the flash file system.

• unit—Either “Primary” or “Secondary.”

• IP_address—IP address of the SDI server.

Recommended Action Use the dir command to display the flash contents. Node secret file has a file

name “ip.sdi.”

720053

Error Message %ASA-4-720053: (VPN-unit) Failed to add cTCP IKE rule during bulk sync,

peer=IP_address, port=port

Explanation An error is encountered when VPN failover subsystem attempts to load an cTCP IKE

rule on the standby unit during bulk synchronization.

• unit—Either “Primary” or “Secondary.”

• IP_address—Peer's IP address.

• port—Peer's port number.

Recommended Action The standby unit may be under heavy load and the new IKE rule request

timeout before completion.

1-424

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

720054

Error Message %ASA-4-720054: (VPN-unit) Failed to add new cTCP record, peer=IP_address,

port=port.

Explanation

A cTCP record is replicated to the standby and cannot be updated. The corresponding

IPSec over cTCP tunnel may not be functioning after failover.

• unit—Either “Primary” or “Secondary.”

• IP_address—Peer's IP address.

• port—Peer's port number.

Recommended Action The cTCP database may be full or a record with the same peer IP address and

port number exists already. This may be a temporary condition and may improve when the existing

cTCP tunnel is restored.

720055

Error Message %ASA-4-720055: (VPN-unit) VPN Stateful failover can only be run in

single/non-transparent mode.

Explanation

This message will be displayed and the VPN subsystem will not be started if not running

in single (non-transparent) mode.

• unit—Either “Primary” or “Secondary.”

Recommended Action Configure the device for the appropriate mode to support VPN failover and

restart the device.

720056

Error Message %ASA-6-720056: (VPN-unit) VPN Stateful failover Message Thread is being

disabled.

Explanation

This is an informational message indicating the VPN failover subsystem's main message

processing thread is disabled when user attempts to enable failover but failover key is not defined.

Failover key is required for VPN failover.

• unit—Either “Primary” or “Secondary.”

Recommended Action None required.

1-425

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

720057

Error Message %ASA-6-720057: (VPN-unit) VPN Stateful failover Message Thread is

enabled.

Explanation

This is an informational message indicating the VPN failover subsystem's main message

processing thread is enabled when failover is enable and a failover key is defined.

• unit—Either “Primary” or “Secondary.”

Recommended Action None required.

720058

Error Message %ASA-6-720058: (VPN-unit) VPN Stateful failover Timer Thread is

disabled.

Explanation

This is an informational message indicating the VPN failover subsystem's main timer

processing thread is disabled when failover key is not defined and failover is enable.

• unit—Either “Primary” or “Secondary.”

Recommended Action None required.

720059

Error Message %ASA-6-720059: (VPN-unit) VPN Stateful failover Timer Thread is

enabled.

Explanation

This is an informational message indicating the VPN failover subsystem's main timer

processing thread is enabled when failover key is defined and failover is enable.

• unit—Either “Primary” or “Secondary.”

Recommended Action None required.

720060

Error Message %ASA-6-720060: (VPN-unit) VPN Stateful failover Sync Thread is

disabled.

Explanation

This is an informational message indicating the VPN failover subsystem's main bulk

synchronization processing thread is disabled when failover is enabled but failover key is not

defined.

• unit—Either “Primary” or “Secondary.”

Recommended Action None required.

1-426

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

720061

Error Message %ASA-6-720061: (VPN-unit) VPN Stateful failover Sync Thread is enabled.

Explanation

This is an informational message indicating the VPN failover subsystem's main bulk

synchronization processing thread is enabled when failover is enable and failover key is defined.

• unit—Either “Primary” or “Secondary.”

Recommended Action None required.

720062

Error Message %ASA-6-720062: (VPN-unit) Active unit started bulk sync of state

information to standby unit.

Explanation

This is an informational message indicating the VPN failover subsystem's active unit

has started bulk synchronization of state information to the standby unit.

• unit—Either “Primary” or “Secondary.”

Recommended Action None required.

720063

Error Message %ASA-6-720063: (VPN-unit) Active unit completed bulk sync of state

information to standby.

Explanation

This is an informational message indicating the VPN failover subsystem's active unit

has completed bulk synchronization state information to the standby unit.

• unit—Either “Primary” or “Secondary.”

Recommended Action None required.

1-427

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

720064

Error Message %ASA-4-720064: (VPN-unit) Failed to update cTCP database record for

peer=IP_address, port=port during bulk sync.

Explanation

An error was encountered while the VPN failover subsystem attempted to update an

existing cTCP record during bulk synchronization. The cTCP record may have been deleted from

the cTCP database on the standby unit and cannot be found.

• unit—Either “Primary” or “Secondary.”

• IP_address—Peer's IP address.

• port—Peer's port number.

Recommended Action Search in the syslog message.

720065

Error Message %ASA-4-720065: (VPN-unit) Failed to add new cTCP IKE rule, peer=peer,

port=

port.

Explanation

An error is encountered when VPN failover subsystem attempts to add new IKE rule for

the cTCP database entry on the standby unit.

• unit—Either “Primary” or “Secondary.”

• IP_address—Peer's IP address.

• port—Peer's port number.

Recommended Action The system may be under heavy load and the request for adding cTCP IKE rule

timeout and never completed. This may be a temporary condition.

720066

Error Message %ASA-4-720066: (VPN-unit) Failed to activate IKE database.

Explanation

An error was encountered when the VPN failover subsystem attempted to activate the

IKE security association database while the standby unit was transitioning to the active state. There

may be resource-related issues on the standby unit that prevent the IKE security association database

from activating.

• unit—Either “Primary” or “Secondary.”

Recommended Action Use the show failover command to see if the failover pair is still in good

condition and/or look for other IKE related errors in the syslog message.

1-428

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

720067

Error Message %ASA-4-720067: (VPN-unit) Failed to deactivate IKE database.

Explanation

An error was encountered when the VPN failover subsystem attempted to deactivate the

IKE security association database while the active unit was transitioning to the standby state. There

may be resources-related issues on the active unit that prevent the IKE security association database

from deactivating.

• unit—Either “Primary” or “Secondary.”

Recommended Action Enter the show failover command to see if the failover pair is still in good

condition and/or look for IKE related errors in the syslog message.

720068

Error Message %ASA-4-720068: (VPN-unit) Failed to parse peer message.

Explanation

An error is encountered when VPN failover subsystem attempts to parse a peer message

received on the standby unit.

• unit—Either “Primary” or “Secondary.”

Recommended Action The peer message received on the standby unit cannot be parsed. Make sure

both active/standby units are running the same versions of firmware. Also, use the show failover

command to ensure the failover pair is still in good condition.

720069

Error Message %ASA-4-720069: (VPN-unit) Failed to activate cTCP database.

Explanation

An error was encountered when the VPN failover subsystem attempted to activate the

cTCP database while the standby unit was transitioning to the active state. There may be

resource-related issues on the standby unit that prevent the cTCP database from activating.

• unit—Either “Primary” or “Secondary.”

Recommended Action Enter the show failover command to see if the failover pair is still in good

condition and/or look for other cTCP related errors in the syslog message.

1-429

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

720070

Error Message %ASA-4-720070: (VPN-unit) Failed to deactivate cTCP database.

Explanation

An error was encountered when the VPN failover subsystem attempted to deactivate the

cTCP database while the active unit was transitioning to the standby state. There may be

resources-related issues on the active unit that prevent the cTCP database from deactivating.

• unit—Either “Primary” or “Secondary.”

Recommended Action Use the show failover command to see if the failover pair is still in good

condition and/or look for cTCP related errors in the syslog message.

720071

Error Message %ASA-5-720071: (VPN-unit) Failed to update cTCP dynamic data.

Explanation

An error was encountered while the VPN failover subsystem attempted to update cTCP

dynamic data.

• unit—Either “Primary” or “Secondary.”

Explanation This may be a temporary condition. Since this is a periodic update, wait to see if the

same error occurs. Also, look for other failover related messages in the syslog message.

720072

Error Message %ASA-5-720072: Timeout waiting for Integrity Firewall Server

[interface,ip] to become available.

Explanation

In an active/standby failover setup, the SSL connection between a Zonelab Integrity

Server and the security appliance needs to be re-established after a failover. This syslog message is

generated if the Zonelab Integrity Server cannot re-establish a connection before timeout.

• interface—The interface to which the Zonelab Integrity Server is connected.

• ip—The IP address of the Zonelab Integrity Server.

Recommended Action Check that the configuration on the security appliance and the Zonelab

Integrity Server match, and verify communication between the security appliance and the Zonelab

Integrity Server.

1-430

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

720073

Error Message %ASA-4-720073: (VPN-unit) Fail to insert certificate in trust point

trustpoint on the standby unit.

Explanation

An error is encountered when VPN failover subsystem attempts to insert a certificate in

the trust point. This error may be caused by invalid content of the certificate.

• unit—Either “Primary” or “Secondary.”

• trustpoint—Name of the trust point.

Recommended Action Performs a “write standby” on the active unit to replicate the certificate to the

standby unit manually. Search in the syslog message to see if there is any failover/PKI related errors.

721001

Error Message %ASA-6-721001: (device) WebVPN Failover SubSystem started

successfully.(device) either WebVPN-primary or WebVPN-secondary.

Explanation

The WebVPN Failover SubSystem in the current failover unit, either primary or

secondary, has been started successfully.

• (device)—Either the WebVPN-primary or the WebVPN-secondary.

Recommended Action None required.

721002

Error Message %ASA-6-721002: (device) HA status change: event event, my state

my_state, peer state peer.

Explanation

The WebVPN Failover SubSystem receives status notification from the core HA

component periodically. This is an informational message reporting the incoming event, the new

state of the local device, and the new state of the failover peer.

• (device)—Either the WebVPN-primary or the WebVPN-secondary.

• event—New HA event

• my_state—My new state

• peer—Peer new state

Recommended Action None required.

1-431

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

721003

Error Message %ASA-6-721003: (device) HA progression change: event event, my state

my_state, peer state peer.

Explanation

The WebVPN Failover SubSystem transitions from one state to another state based on

event notified by the core HA component. This is an informational message reporting the incoming

event, the new state of the local device, and the new state of the failover peer.

• (device)—Either the WebVPN-primary or the WebVPN-secondary.

• event—New HA event

• my_state—My new state

• peer—Peer new state

Recommended Action None required.

721004

Error Message %ASA-6-721004: (device) Create access list list_name on standby unit.

Explanation

A WebVPN-specific access list is replicated from the active unit to the standby unit.

This message reports a successful installation of the WebVPN access list on the standby unit.

• (device)—Either the WebVPN-primary or the WebVPN-secondary

• list_name—The access list name

Recommended Action None required.

721005

Error Message %ASA-6-721005: (device) Fail to create access list list_name on standby

unit.

Explanation

When a WebVPN-specific access list is installed on the active unit, a copy is installed

on the standby unit. This message indicates that the access list failed to be installed on the standby

unit. One possibility is that the access list has existed on the standby unit already.

• (device)—Either the WebVPN-primary or the WebVPN-secondary

• list_name—Name of access list that failed to install on the standby unit

Recommended Action Issue a show access-list command on both the active and standby unit.

Compare the content of the output and determine whether there is any discrepancy. Re-sync the

standby unit, if needed, by applying the “write standby” CLI on the active unit.

1-432

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

721006

Error Message %ASA-6-721006: (device) Update access list list_name on standby unit.

Explanation

An informational message indicating that the content of the access list has been updated

on the standby unit.

• (device)—Either the WebVPN-primary or the WebVPN-secondary

• list_name—Name of access list that was updated

Recommended Action None required.

721007

Error Message %ASA-4-721007: (device) Fail to update access list list_name on standby

unit.

Explanation

This message indicates that an error condition is encountered while the standby unit

attempts to update a WebVPN-specific access list. One possibility is that the access list cannot be

located on the standby unit.

• (device)—Either the WebVPN-primary or the WebVPN-secondary

• list_name—Name of access list that was not updated

Recommended Action Issue a show access-list command on both the active and standby unit.

Compare the content of the output and determine whether there is any discrepancy. Re-sync the

standby unit if needed by applying the “write standby” CLI on the active unit.

721008

Error Message %ASA-6-721008: (device) Delete access list list_name on standby unit.

Explanation

When a WebVPN-specific access list is removed from the active unit, a message is sent

to the standby unit requesting the same access list to be removed. This is an informational message

indicating that a WebVPN-specific access list has been removed from the standby unit.

• (device)—Either the WebVPN-primary or the WebVPN-secondary

• list_name—Name of access list that was deleted

Recommended Action None required.

1-433

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

721009

Error Message %ASA-6-721009: (device) Fail to delete access list list_name on standby

unit.

Explanation

When a WebVPN-specific access list is removed on the active unit, a message is sent to

the standby unit requesting the same access list to be removed. This message indicates that an error

condition was encountered when an attempt was made to remove the corresponding access list on

the standby unit. One possibility may be that the access list did not exist on the standby unit.

• (device)—Either the WebVPN-primary or the WebVPN-secondary

• list_name—Name of access list that was deleted

Recommended Action Issue a show access-list command on both the active and standby unit.

Compare the content of the output and determine whether there is any discrepancy. Re-sync the

standby unit if needed by applying the “write standby” CLI on the active unit.

721010

Error Message %ASA-6-721010: (device) Add access list rule list_name, line line_no

on standby unit.

Explanation

When an access list rule is added to the active unit, the same rule is added on the standby

unit. This is an informational message indicating that a new access list rule is added successfully on

the standby unit.

• (device)—Either the WebVPN-primary or the WebVPN-secondary

• list_name—Name of access list that was deleted

• line_no—Line number of the rule added to the access list

Recommended Action None required.

721011

Error Message %ASA-4-721011: (device) Fail to add access list rule list_name, line

line_no on standby unit.

Explanation

When an access list rule is added to the active unit, an attempt is made to add the same

access list rule to the standby unit. This message indicates an error condition is encountered when

an attempt is made to add a new access list rule to the standby unit. One possible situation is that the

same access list rule exists on the standby unit.

• (device)—Either the WebVPN-primary or the WebVPN-secondary

• list_name—Name of access list that was deleted

1-434

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

• line_no—Line number of the rule added to the access list

Recommended Action Issue a show access-list command on both the active and standby unit.

Compare the content of the output and determine if there is any discrepancy. Re-sync the standby

unit if needs to through applying the “write standby” CLI on the active unit.

721012

Error Message %ASA-6-721012: (device) Enable APCF XML file file_name on the standby

unit.

Explanation

When an APCF XML file is installed on the active unit, an attempt is made to install the

same file on the standby unit. This is an informational message indicating that an APCF XML file

is installed successfully on the standby unit. Using the dir command on the standby unit will show

that the XML file exists in the flash file system.

• (device)—Either the WebVPN-primary or the WebVPN-secondary

• file_name—Name of the XML file on flash file system

Recommended Action None required.

721013

Error Message %ASA-4-721013: (device) Fail to enable APCF XML file file_name on the

standby unit.

Explanation

When an APCF XML file is installed on the active unit, an attempt is made to install the

same file on the standby unit. This is an error message indicating that an APCF XML file failed to

install on the standby unit.

• (device)—Either the WebVPN-primary or the WebVPN-secondary

• file_name—Name of the XML file on flash file system

Recommended Action Perform a dir command on both the active and standby unit. Compare the

directory listing and determine if there is any discrepancy. Re-sync the standby unit if needs to

through applying the “write standby” CLI on the active unit.

721014

Error Message %ASA-6-721014: (device) Disable APCF XML file file_name on the standby

unit.

Explanation

When an APCF XML file is removed on the active unit, an attempt is made to remove

the same file on the standby unit. This is a message indicating that an APCF XML file is removed

from the standby unit successfully.

• (device)—Either the WebVPN-primary or the WebVPN-secondary

1-435

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

• file_name—Name of the XML file on flash file system

Recommended Action None required.

721015

Error Message %ASA-4-721015: (device) Fail to disable APCF XML file file_name on the

standby unit.

Explanation

When an APCF XML file is removed on the active unit, an attempt is made to remove

the same file on the standby unit. This message indicates an error condition occurred when an

attempt is made to remove an APCF XML file from the standby unit. One possible cause may be the

file was not installed on the standby unit.

• (device)—Either the WebVPN-primary or the WebVPN-secondary

• file_name—Name of the XML file on flash file system

Recommended Action Perform a show running-config webvpn command to make sure the APCF

XML file of interest is not enabled. As long as it is not enabled, it may be OK to ignore this message.

Otherwise, try to disable the file by using the no apcf file_name command under the webvpn

configuration submode.

721016

Error Message %ASA-6-721016: (device) WebVPN session for client user user_name, IP

ip_address has been created.

Explanation

Indicates that a remote WebVPN user has logged in successfully and the login

information has been installed on the standby unit.

• (device)—Either the WebVPN-primary or the WebVPN-secondary

• user_name—Name of the user

• ip_address—IP address of the remote user

Recommended Action None required.

721017

Error Message %ASA-4-721017: (device) Fail to create WebVPN session for user

user_name, IP ip_address.

Explanation

When a WebVPN user logs in to the active unit, the login information is replicated to

the standby unit. This message indicates an error condition occurred while replicating the login

information to the standby unit.

• (device)—Either the WebVPN-primary or the WebVPN-secondary

• user_name—Name of the user

1-436

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

• ip_address—IP address of the remote user

Recommended Action Perform a show vpn-sessiondb detail webvpn command for regular WebVPN

user, or show vpn-sessiondb detail svc for WebVPN SVC user on both the active and standby unit.

Compare the entries and determine whether the same user session record appears on both devices.

Re-sync the standby unit if needed by applying the write standby command on the active unit.

721018

Error Message %ASA-6-721018: (device) WebVPN session for client user user_name, IP

ip_address has been deleted.

Explanation

When a WebVPN user logs out on the active unit, a logout message is sent to the standby

unit to remove the user session from the standby unit. This is an informational message indicating

that a WebVPN user record was removed from the standby unit successfully.

• (device)—Either the WebVPN-primary or the WebVPN-secondary

• user_name—Name of the user

• ip_address—IP address of the remote user

Recommended Action None required.

721019

Error Message %ASA-4-721019: (device) Fail to delete WebVPN session for client user

user_name, IP ip_address.

Explanation

When a WebVPN user logs out on the active unit, a logout message is sent to the standby

unit to remove the user session from the standby unit. This message indicates that an error was

encountered when an attempt was made to remove a WebVPN user record from the standby unit.

• (device)—Either the WebVPN-primary or the WebVPN-secondary.

• user_name—Name of the user

• ip_address—IP address of the remote user

Recommended Action Perform a show vpn-sessiondb detail webvpn command for regular WebVPN

user, or show vpn-sessiondb detail svc for WebVPN SVC user on both the active and standby unit.

Check whether there is any discrepancy. Re-sync the standby unit if needed by applying the write

standby command on the active unit.

1-437

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

722001

Error Message %ASA-4-722001: IP IP_address Error parsing SVC connect request.

Explanation

The request from the SSL VPN client (SVC) was invalid.

Recommended Action Research as necessary to determine if this was caused by a bug in the SVC, an

incompatible SVC version, or an attack against the device.

722002

Error Message %ASA-4-722002: IP IP_address Error consolidating SVC connect request.

Explanation

There is not enough memory to perform the action.

Recommended Action Purchase more memory, upgrade the device, or reduce the load on the device.

722003

Error Message %ASA-4-722003: IP IP_address Error authenticating SVC connect request.

Explanation

The user took too long to download and connect.

Recommended Action Increase the timeouts for session idle and maximum connect time.

722004

Error Message %ASA-4-722004: Group group User user-name IP IP_address Error responding

to SVC connect request.

Explanation

There is not enough memory to perform the action.

Recommended Action Purchase more memory, upgrade the device, or reduce the load on the device.

722005

Error Message %ASA-5-722005: Group group User user-name IP IP_address Unable to update

session information for SVC connection.

Explanation

There is not enough memory to perform the action.

Recommended Action Purchase more memory, upgrade the device, or reduce the load on the device.

1-438

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

722006

Error Message %ASA-5-722006: Group group User user-name IP IP_address Invalid address

IP_address assigned to SVC connection.

Explanation

An invalid address was assigned to the user.

Recommended Action Verify and correct the address assignment, if possible. Otherwise, notify your

network administrator or escalate this issue according to your security policy. For additional

assistance, contact Cisco TAC.

722007

Error Message %ASA-3-722007: Group group User user-name IP IP_address SVC Message:

type-num/ERROR: message

Explanation This is a message from the SSL VPN client (SVC).

• type-num— A number from 0 to 31 indicating a message type. Message types are as follows:

–

0—Normal

–

16—Logout

–

17—Closed due to error

–

18—Closed due to rekey

–

1-15, 19-31—Reserved and unused

• message—A text message from the SVC

Recommended Action None required.

722008

Error Message %ASA-3-722008: Group group User user-name IP IP_address SVC Message:

type-num/ERROR: message

Explanation This is a message from the SSL VPN client (SVC).

• type-num— A number from 0 to 31 indicating a message type. Message types are as follows:

–

0—Normal

–

16—Logout

–

17—Closed due to error

–

18—Closed due to rekey

–

1-15, 19-31—Reserved and unused

• message—A text message from the SVC

Recommended Action None required.

1-439

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

722009

Error Message %ASA-3-722009: Group group User user-name IP IP_address SVC Message:

type-num/ERROR: message

Explanation This is a message from the SVC client.

• type-num— A number from 0 to 31 indicating a message type. Message types are as follows:

–

0—Normal

–

16—Logout

–

17—Closed due to error

–

18—Closed due to rekey

–

1-15, 19-31—Reserved and unused

• message—A text message from the SVC

Recommended Action None required.

722010

Error Message %ASA-5-722010: Group group User user-name IP IP_address SVC Message:

type-num/NOTICE: message

• type-num— A number from 0 to 31 indicating a message type. Message types are as follows:

–

0—Normal

–

16—Logout

–

17—Closed due to error

–

18—Closed due to rekey

–

1-15, 19-31—Reserved and unused

• message—A text message from the SVC

Recommended Action None required.

722011

Error Message %ASA-5-722011: Group group User user-name IP IP_address SVC Message:

type-num/NOTICE: message

• type-num— A number from 0 to 31 indicating a message type. Message types are as follows:

–

0—Normal

–

16—Logout

–

17—Closed due to error

–

18—Closed due to rekey

1-440

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

–

1-15, 19-31—Reserved and unused

• message—A text message from the SVC

Recommended Action None required.

722012

Error Message %ASA-5-722012: Group group User user-name IP IP_address SVC Message:

type-num/INFO: message

–

type-num— A number from 0 to 31 indicating a message type. Message types are as follows:

–

0—Normal

–

16—Logout

–

17—Closed due to error

–

18—Closed due to rekey

–

1-15, 19-31—Reserved and unused

• message—A text message from the SVC

Recommended Action None required.

722013

Error Message %ASA-6-722013: Group group User user-name IP IP_address SVC Message:

type-num/INFO: message

• type-num— A number from 0 to 31 indicating a message type. Message types are as follows:

–

0—Normal

–

16—Logout

–

17—Closed due to error

–

18—Closed due to rekey

–

1-15, 19-31—Reserved and unused

• message—A text message from the SVC

Recommended Action None required.

722014

Error Message %ASA-6-722014: Group group User user-name IP IP_address SVC Message:

type-num/INFO: message

• type-num— A number from 0 to 31 indicating a message type. Message types are as follows:

–

0—Normal.

1-441

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

–

16—Logout

–

17—Closed due to error

–

18—Closed due to rekey

–

1-15, 19-31—Reserved and unused

• message—A text message from the SVC

Recommended Action None required.

722015

Error Message %ASA-4-722015: Group group User user-name IP IP_address Unknown SVC frame

type: type-num

Explanation The SSL VPN client (SVC) sent an invalid frame type to the device.

• type-num—The number identifier of the frame type

Recommended Action This could be caused by an SVC version incompatibility. Verify the SVC

version.

722016

Error Message %ASA-4-722016: Group group User user-name IP IP_address Bad SVC frame

length:

length expected: expected-length

Explanation

The expected amount of data was not available from the SSL VPN client (SVC).

Recommended Action This could be caused by an SVC version incompatibility. Verify the SVC

version.

722017

Error Message %ASA-4-722017: Group group User user-name IP IP_address Bad SVC framing:

525446, reserved: 0

Explanation

The SSL VPN client (SVC) send a badly framed datagram.

Recommended Action This could be caused by an SVC version incompatibility. Verify the SVC

version.

1-442

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

722018

Error Message %ASA-4-722018: Group group User user-name IP IP_address Bad SVC protocol

version: version, expected: expected-version

Explanation

The SSL VPN client (SVC) sent a version unknown to the device.

Recommended Action This could be caused by an SVC version incompatibility. Verify the SVC

version.

722019

Error Message %ASA-4-722019: Group group User user-name IP IP_address Not enough data

for an SVC header:

length

Explanation The expected amount of data was not available from the SSL VPN client (SVC).

Recommended Action This could be caused by an SVC version incompatibility. Verify the SVC

version.

722020

Error Message %ASA-3-722020: TunnelGroup tunnel_group GroupPolicy group_policy User

user-name IP IP_address

No address available for SVC connection

Explanation

Address assignment failed for the AnyConnect session. No IP addresses are available.

• tunnel_group—The name of the tunnel group that the user was assigned to or used to log in

• group_policy—The name of the group policy that the user was assigned to

• user-name—The name of the user with which this message is associated

• IP_address—The public IP (Internet) address of the client machine

Recommended Action Check the configuration listed in the ip local ip command to see if enough

addresses exist in the pools that have been assigned to the tunnel group and the group policy. Check

the DHCP configuration and status. Check the address assignment configuration. Enable IPAA

syslog messages to determine why the AnyConnect client cannot obtain an IP address.

722021

Error Message %ASA-3-722021: Group group User user-name IP IP_address Unable to start

compression due to lack of memory resources

Explanation

There is not enough memory to perform the action.

Recommended Action Purchase more memory, upgrade the device, or reduce the load on the device.

1-443

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

722022

Error Message %ASA-6-722022: Group group-name User user-name IP addr (TCP | UDP)

connection established (with | without) compression

Explanation

The TCP or UDP connection was established with or without compression.

Recommended Action None required.

722023

Error Message %ASA-6-722023: Group group User user-name IP IP_address SVC connection

terminated {with|without} compression

Explanation

Informative message only.

Recommended Action None required.

722024

Error Message %ASA-6-722024: SVC Global Compression Enabled

Explanation

Indicates that subsequent SSL VPN Client (SVC) connections will be allowed to

perform tunnel compression if SVC compression is enabled in the corresponding user or group

configuration.

Recommended Action None required.

722025

Error Message %ASA-6-722025: SVC Global Compression Disabled

Explanation

Indicates that subsequent SSL VPN Client (SVC) connections will not be allowed to

perform tunnel compression

Recommended Action None required.

1-444

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

722026

Error Message %ASA-6-722026: Group group User user-name IP IP_address SVC compression

history reset

Explanation

A compression error occurred. The SSL VPN client (SVC) and device corrected it.

Recommended Action None required.

722027

Error Message %ASA-6-722027: Group group User user-name IP IP_address SVC decompression

history reset

Explanation

A decompression error occurred. The SSL VPN client (SVC) and device corrected it.

Recommended Action None required.

722028

Error Message %ASA-5-722028: Group group User user-name IP IP_address Stale SVC

connection closed.

Explanation

An unused SSL VPN client (SVC) connection was closed.

Recommended Action None required. However, the client may be having trouble connecting if

multiple connections are established. The SVC log should be examined.

722029

Error Message %ASA-7-722029: Group group User user-name IP IP_address SVC Session

Termination: Conns:

connections, DPD Conns: DPD_conns, Comp resets:

compression_resets, Dcmp resets: decompression_resets

Explanation Lists the number of connections, reconnections, and resets that have occurred. If

connections is greater than 1 or the number of DPD_conns, compression_resets, or

decompression_resets is greater than 0, it may indicate network reliability problems, which may be

beyond the control of the security appliance administrator.

• connections—The total number of connections during this session (1 is normal).

• DPD_conns—The number of reconnections due to DPD (Dead-Peer-Detection)

• compression_resets—The number of compression history resets.

1-445

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

• decompression_resets—The number of decompression history resets.

Recommended Action If there are many conns or DPD conns, the user may be having problems

connecting and may experience poor performance. The SSL VPN client (SVC) log should be

examined.You may want to research and take appropriate action to resolve possible network

reliability problems.

722030

Error Message %ASA-7-722030: Group group User user-name IP IP_address SVC Session

Termination: In: data_bytes (+ctrl_bytes) bytes, data_pkts (+ctrl_pkts) packets, drop_pkts

drops

Explanation

End of session statistics are being recorded.

• data_bytes—The number of inbound (from SVC) data bytes

• ctrl_bytes—The number of inbound control bytes

• data_pkts—The number of inbound data packets

• ctrl_pkts—The number of inbound control packets

• drop_pkts—The number of inbound packets that were dropped

Recommended Action None required.

722031

Error Message %ASA-7-722031: Group group User user-name IP IP_address SVC Session

Termination: Out: data_bytes (+ctrl_bytes) bytes, data_pkts (+ctrl_pkts) packets, drop_pkts

drops.

Explanation

End of session statistics are being recorded.

• data_bytes—The number of outbound (to SVC) data bytes

• ctrl_bytes—The number of outbound control bytes

• data_pkts—The number of outbound data packets

• ctrl_pkts—The number of outbound control packets

• ctrl_pkts—The number of outbound packets that were dropped

Recommended Action None required.

1-446

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

722032

Error Message %ASA-5-722032: Group group User user-name IP IP_address New SVC connection

replacing old connection.

Explanation

A new SSL VPN client (SVC) connection is replacing an existing one.

Recommended Action User may be having trouble connecting. The SVC log should be examined.

722033

Error Message %ASA-5-722033: Group group User user-name IP IP_address First SVC

connection established for SVC session.

Explanation

Informative message only.

Recommended Action None required.

722034

Error Message %ASA-5-722034: Group group User user-name IP IP_address New SVC

connection, no existing connection.

Explanation

This message occurs during a reconnection attempt. A new SSL VPN client (SVC)

connection is replacing a previously closed connection. There is no existing connection for this

session because the connection was already dropped by the SVC or the security appliance.

Recommended Action The user may be having trouble connecting. The device and SVC log should be

examined.

722035

Error Message %ASA-3-722035: Group group User user-name IP IP_address Received large

packet

length threshold num).

Explanation

A large packet was received from the client.

• length—The length of the large packet

• num—The threshold

Recommended Action Determine if the SVC is compatible with the security appliance and correct as

necessary.

1-447

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

722036

Error Message %ASA-3-722036: Group group User user-name IP IP_address Transmitting

large packet length (threshold num).

Explanation

A large packet was sent to the client. The source of the packet may not be aware of the

MTU of the client. This could also be due to compression of non-compressible data.

• length—The length of the large packet

• num—The threshold

Recommended Action Turn off SVC compression, otherwise, none required.

722037

Error Message %ASA-5-722037: Group group User user-name IP IP_address SVC closing

connection: reason.

Explanation

An SSL VPN client (SVC) connection was terminated for the given reason.

• reason—The reason the SVC connection was terminated

Recommended Action This may be normal, or the user may be having trouble connecting. The SVC

log should be examined.

722038

Error Message %ASA-5-722038: Group group-name User user-name IP IP_address SVC

terminating session:

reason.

Explanation

An SSL VPN client (SVC) session was terminated for the given reason.

• reason—The reason the SVC session was terminated.

Recommended Action This may be normal, or the user may be having trouble connecting. The SVC

log should be examined if the reason for termination is unexpected.

722039

Error Message %ASA-4-722039: Group group, User user, IP ip, SVC 'vpn-filter acl' is

an IPv6 ACL; ACL not applied.

Explanation

The type of ACL to be applied is incorrect. An IPv6 ACL has been configured as an IPv4

ACL ('vpn-filter' command).

• group—The group-policy name of the user

• user—The username

1-448

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

• ip—The public (not assigned) IP address of the user

• acl—The name of the invalid ACL

Recommended Action Validate the vpn-filter and ipv6-vpn-filter configuration on the ASA and the

filter parameters on the AAA (RADIUS) server. Ensure that correct type of ACL is specified.

722040

Error Message %ASA-4-722040: Group group, User user, IP ip, SVC 'ipv6-vpn-filter acl'

is an IPv4 ACL; ACL not applied

Explanation

The type of ACL to be applied is incorrect. An IPv4 ACL has been configured as an IPv6

ACL ('ipv6-vpn-filter') command).

• group—The group-policy name of the user

• user—The username

• ip—The public (not assigned) IP address of the user

• acl—The name of the invalid ACL

Recommended Action Validate the vpn-filter and ipv6-vpn-filter configuration on the ASA and the

filter parameters on the AAA (RADIUS) server. Ensure that correct type of ACL is specified.

722041

Error Message %ASA-4-722041: TunnelGroup tunnel_group GroupPolicy group_policy User

username IP peer_address No IPv6 address available for SVC connection\n.

Explanation

An IPv6 address was not available for assignment to the remote SVC client.

• n—The SVC connection identifier

Recommended Action Augment/Create IPv6 address pool if desired.

722042

Error Message %ASA-4-722042: Group group User user IP ip Invalid Cisco SSL Tunneling

Protocol version.

Explanation

An invalid SVC/AnyConnect client is trying to connect.

• group—The name of the group-policy with which the user is trying to connect.

• user—The name of the user who is trying to connect.

• ip—The IP address of the user who is trying to connect.

Recommended Action Validate that the SVC/AnyConnect client is compatible with the adaptive

security appliance.

1-449

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

722043

Error Message %ASA-5-722043: Group group User user IP ip DTLS disabled: unable to

negotiate cipher.

Explanation

The DTLS (UDP transport) cannot be established. The SSL encryption configuration

was probably changed.

• group—The name of the group-policy with which the user is trying to connect.

• user—The name of the user who is trying to connect.

• ip—The IP address of the user who is trying to connect.

Recommended Action Revert the SSL encryption configuration. Make sure there is at least one block

cipher (AES, DES, or 3DES) in the SSL encryption configuration.

722044

Error Message %ASA-5-722044: Group group User user IP ip Unable to request ver

address for SSL tunnel.

Explanation

An IP address could not be requested because of low memory on the adaptive security

appliance.

• group—The name of the group-policy with which the user is trying to connect.

• user—The name of the user who is trying to connect.

• ip—The IP address of the user who is trying to connect.

• ver—Either IPv4 or IPv6, based on the IP address version being requested.

Recommended Action Reduce the load on the adaptive security appliance or add more memory.

722045

Error Message %ASA-3-722045: Connection terminated: no SSL tunnel initialization

data.

Explanation

Data to establish a connection is missing. This is a defect in the adaptive security

appliance software.

Recommended Action Contact the Cisco TAC for assistance.

1-450

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

722046

Error Message %ASA-3-722046: Group group User user IP ip Session terminated: unable

to establish tunnel.

Explanation

The adaptive security appliance cannot set up connection parameters. This is a defect in

the adaptive security appliance software.

• group—The name of the group-policy with which the user is trying to connect.

• user—The name of the user who is trying to connect.

• ip—The IP address of the user who is trying to connect.

Recommended Action Contact the Cisco TAC for assistance.

722047

Error Message %ASA-4-722047: Group group User user IP ip Tunnel terminated: SVC not

enabled or invalid SVC image on the ASA.

Explanation

The user logged in via the web browser and tried to start the SVC or AnyConnect client.

The SVC service is not enabled globally, or the SVC image is invalid or corrupted. The tunnel

connection has been terminated, but the clientless connection remains.

• group—The name of the group-policy with which the user is trying to connect.

• user—The name of the user who is trying to connect.

• ip—The IP address of the user who is trying to connect.

Recommended Action Enable the SVC globally using the svc enable command. Validate the integrity

of versions of the SVC images by reloading new images with the svc image command.

722048

Error Message %ASA-4-722048: Group group User user IP ip Tunnel terminated: SVC not

enabled for the user.

Explanation

The user logged in via the web browser, and tried to start the SVC or AnyConnect client.

The SVC service is not enabled for this user. The tunnel connection has been terminated, but the

clientless connection remains.

• group—The name of the group-policy with which the user is trying to connect.

• user—The name of the user who is trying to connect.

• ip—The IP address of the user who is trying to connect.

Recommended Action Enable the service for this user with the group-policy and username

commands.

1-451

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

722049

Error Message %ASA-4-722049: Group group User user IP ip Session terminated: SVC not

enabled or invalid image on the ASA.

Explanation

The user logged in via the AnyConnect client. The SVC service is not enabled globally,

or the SVC image is invalid or corrupted. The session connection has been terminated.

• group—The name of the group-policy with which the user is trying to connect.

• user—The name of the user who is trying to connect.

• ip—The IP address of the user who is trying to connect.

Recommended Action Enable the SVC globally with the svc-enable command. Validate the integrity

and versions of the SVC images by reloading new images using the svc image command.

722050

Error Message %ASA-4-722050: Group group User user IP ip Session terminated: SVC not

enabled for the user.

Explanation

The user logged in via the AnyConnect client. The SVC service is not enabled for this

user. The session connection has been terminated.

• group—The name of the group-policy with which the user is trying to connect.

• user—The name of the user who is trying to connect.

• ip—The IP address of the user who is trying to connect.

Recommended Action Enable the service for this user with the group-policy and username

commands.

722051

Error Message %ASA-6-722051: Group group-policy User username IP public-ip Address

assigned-ip assigned to session

Explanation

The specified address has been assigned to the given user.

• group-policy—The group policy that allowed the user to gain access.

• username—The name of the user.

• public-ip—The public IP address of the connected client.

• assigned-ip—The IP address that is assigned to the client.

Recommended Action None required.

1-452

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

722053

Error Message %ASA-6-722053: Group g User u IP ip Unknown client user-agent

connection.

Explanation

An unknown or unsupported SSL VPN client has connected to the security appliance.

Older clients include the Cisco SSL VPN client (SVC) and the Cisco AnyConnect client earlier than

Version 2.3.1.

• g—The group policy under which the user logged in

• u—The name of the user

• ip—The IP address of the client

• user-agent—The user agent (usually includes the version) received from the client

Recommended Action Upgrade to a supported Cisco SSL VPN client.

723001

Error Message %ASA-6-723001: Group group-name, User user-name, IP IP_address: WebVPN

Citrix ICA connection connection is up.

Explanation

The Citrix connection is up.

• group-name—The name of the Citrix group

• user-name—The name of the Citrix user

• IP_address—The IP address of the Citrix user

• connection—The Citrix connection identifier

Recommended Action None required.

723002

Error Message %ASA-6-723002: Group group-name, User user-name, IP IP_address: WebVPN

Citrix ICA connection

connection is down.

Explanation

The Citrix connection is down.

• group-name—The name of the Citrix group.

• user-name—The name of the Citrix user.

• IP_address—The IP address of the Citrix user.

• connection—The Citrix connection identifier.

Recommended Action No action is required when the Citrix ICA connection is terminated

intentionally by the client, the server, or the security appliance administrator. However, if this is not

the case, verify that the WebVPN session in which the Citrix ICA connection is set up is still active.

If it is inactive, then receiving this message is normal. If the WebVPN session is still active, verify

1-453

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

that the ICA client and Citrix server both work properly and that there is no error displayed. If not,

bring either or both up or respond to any error. If this message is still received, contact the Cisco

TAC and provide the following information:

• Network topology.

• Delay and packet loss.

• Citrix server configuration.

• Citrix ICA client information.

• Steps to reproduce the problem.

• Complete text of all associated messages.

723003

Error Message %ASA-7-723003: No memory for WebVPN Citrix ICA connection connection.

Explanation

The security appliance is running out of memory. The Citrix connection was rejected.

• connection—The Citrix connection identifier.

Recommended Action Verify that the security appliance is working properly. Pay special attention to

memory and buffer usage. If the security appliance is under heavy load, buy more memory and

upgrade the security appliance or reduce the load on the security appliance. If the problem persists,

contact the Cisco TAC.

723004

Error Message %ASA-7-723004: WebVPN Citrix encountered bad flow control flow.

Explanation

ASA internal flow control mismatch.

Recommended Action This issue can be caused by massive data flow, such as might occur during

stress testing or with a high volume of ICA connections. Reduce ICA connectivity to the security

appliance. If the problem persists, contact the Cisco TAC.

723005

Error Message %ASA-7-723005: No channel to set up WebVPN Citrix ICA connection.

Explanation

The security appliance was unable to create a new channel for Citrix.

Recommended Action Verify that the Citrix ICA client and the Citrix server are still alive. If not, bring

them back up and retest. Check the security appliance load, paying special attention to memory and

buffer usage. If the security appliance is under heavy load, upgrade the security appliance, add

memory, or reduce the load

. If the problem persists, contact the Cisco TAC.

1-454

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

723006

Error Message %ASA-7-723006: WebVPN Citrix SOCKS errors.

Explanation

An internal Citrix SOCKS error has occurred on the security appliance.

Recommended Action Verify that the Citrix ICA client is working properly. In addition, check the

network connection status between the Citrix ICA client and the security appliance, paying attention

to packet loss and so forth. Resolve any abnormal network conditions. If the problem persists,

contact the Cisco TAC.

723007

Error Message %ASA-7-723007: WebVPN Citrix ICA connection connection list is broken.

Explanation

ASA internal Citrix connection list is broken.

• connection—The Citrix connection identifier.

Recommended Action Verify that the security appliance is working properly, paying special attention

to memory and buffer usage. If the security appliance is under heavy load, upgrade the security

appliance, add memory, or reduce the load

. If the problem persists, contact the Cisco TAC.

723008

Error Message %ASA-7-723008: WebVPN Citrix ICA SOCKS Server server is invalid.

Explanation

An attempt was made to access a Citrix Socks server that does not exist.

• server—The Citrix server identifier.

Recommended Action Verify that the security appliance is working properly. Notice if there is any

memory/buffer leakage. If this issue happens frequently, capture information about memory usage,

the network topology, and the conditions when this message is received. Send this information to

Cisco TAC for review. Make sure the WebVPN session is still up while this message is being

received. If not, determine the reason that the WebVPN session is down. If the security appliance is

under heavy load, upgrade the security appliance, add memory, or reduce the load

. If the problem

persists, contact the Cisco TAC.

723009

Error Message %ASA-7-723009: Group group-name, User user-name, IP IP_address: WebVPN

Citrix received data on invalid connection

connection.

Explanation

Data was received on a Citrix connection that does not exist.

• group-name—The name of the Citrix group.

1-455

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

• user-name—The name of the Citrix user.

• IP_address—The IP address of the Citrix user.

• connection—The Citrix connection identifier.

Recommended Action The original published Citrix application connection was probably terminated,

and the remaining active published applications lost connectivity. Restart all published applications

to generate a new Citrix ICA tunnel. If the security appliance is under heavy load, upgrade the

security appliance, add memory, or reduce the load

. If the problem persists, contact the Cisco TAC.

723010

Error Message %ASA-7-723010: Group group-name, User user-name, IP IP_address: WebVPN

Citrix received closing channel

channel for invalid connection connection.

Explanation

An abort was received on a Citrix connection that does not exist.

• group-name—The name of the Citrix group.

• user-name—The name of the Citrix user.

• IP_address—The IP address of the Citrix user.

• channel—The Citrix channel identifier.

• connection—The Citrix connection identifier.

Recommended Action This can be caused by massive data flow (such as stress testing) or a high

volume of ICA connections, especially during network delay or packet loss. To eliminate the

message, reduce the number of ICA connections to the security appliance, obtain more memory for

the security appliance, or resolve the network problems.

723011

Error Message %ASA-7-723011: Group group-name, User user-name, IP IP_address: WebVPN

Citrix receives bad SOCKS socks message length msg-length. Expected length is

exp-msg-length.

Explanation

The Citrix SOCKS message length is incorrect.

• group-name—The name of the Citrix group.

• user-name—The name of the Citrix user.

• IP_address—The IP address of the Citrix user.

Recommended Action Verify that the Citrix ICA client is working properly. In addition, check the

network connection status between the ICA client and the security appliance, paying attention to

packet loss and so forth. After resolving any abnormal network conditions, if the problem still exists,

contact the Cisco TAC.

1-456

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

723012

Error Message %ASA-7-723012: Group group-name, User user-name, IP IP_address: WebVPN

Citrix received bad SOCKS socks message format.

Explanation

Citrix SOCKS message format is incorrect.

• group-name—The name of the Citrix group.

• user-name—The name of the Citrix user.

• IP_address—The IP address of the Citrix user.

Recommended Action Verify that the Citrix ICA client is working properly. In addition, check the

network connection status between the ICA client and the security appliance, paying attention to

packet loss and so forth. After resolving any abnormal network conditions, if the problem still exists,

contact the Cisco TAC.

723013

Error Message %ASA-7-723013: WebVPN Citrix encountered invalid connection connection

during periodic timeout.

Explanation

The ASA internal Citrix timer has expired and the Citrix connection is invalid.

• connection—The Citrix connection identifier.

Recommended Action Check the network connection between the Citrix ICA client and the security

appliance, and between the security appliance and the Citrix server. Resolve any abnormal network

conditions, especially delay and packet loss. Verify that the security appliance works properly,

paying special attention to memory or buffer problems. If the security appliance is under heavy load,

obtain more memory, upgrade the security appliance, or reduce the load. If the problem persists,

contact the Cisco TAC.

723014

Error Message %ASA-7-723014: Group group-name, User user-name, IP IP_address: WebVPN

Citrix TCP connection

connection to server server on channel channel initiated.

Explanation

The security appliance internal Citrix Secure Gateway is connected to the Citrix server.

• group-name—The name of the Citrix group.

• user-name—The name of the Citrix user.

• IP_address—The IP address of the Citrix user.

• connection—The connection name.

• server—The Citrix server identifier.

• channel—The Citrix channel identifier (hexadecimal).

Recommended Action None required.

1-457

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

724001

Error Message %ASA-4-724001: Group group-name User user-name IP IP_address WebVPN

session not allowed. Unable to determine if Cisco Secure Desktop was running on

the client's workstation.

Explanation

The session was not allowed as an error occurred when processing the CSD Host

Integrity Check results on the security appliance.

• group-name—The name of the group.

• user-name—The name of the user.

• IP_address—The IP address.

Recommended Action Determine whether the client firewall is truncating long URLs. Uninstall CSD

from the client and reconnect to the

security appliance.

724002

Error Message %ASA-4-724002: Group group-name User user-name IP IP_address WebVPN

session not terminated. Cisco Secure Desktop was not running on the client's

workstation.

Explanation

CSD is not running on the client machine.

• group-name—The name of the group.

• user-name—The name of the user.

• IP_address—The IP address.

Recommended Action Verify that the end user is able to properly install and run CSD on the client

machine.

725001

Error Message %ASA-6-725001 Starting SSL handshake with remote_device interface_name:

IP_address/port for SSL_version session.

Explanation

Indicates that a SSL handshake has started with the remote device.

• remote_device—Either the server or the client, depending on the device that initiated the

connection.

• interface_name—The interface that the SSL session is using.

• IP_address—The remote device IP address.

• port—The remote device IP port number.

• SSL_version—The SSL version for the SSL handshake (SSLv3 or TLSv1).

Recommended Action None required.

1-458

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

725002

Error Message %ASA-6-725002 Device completed SSL handshake with remote_device

interface_name: IP_address/port

Explanation The SSL handshake has completed successfully with the remote device.

• remote_device—Either the server or the client, depending on the device that initiated the

connection.

• interface_name—The interface that the SSL session is using.

• IP_address—The remote device IP address.

• port—The remote device IP port number.

Recommended Action None required.

725003

Error Message %ASA-6-725003 SSL client interface_name: IP_address/port requesting to

resume previous session.

Explanation

The remote device is trying to resume a previous SSL session.

• interface_name—The interface that the SSL session is using.

• IP_address—The remote device IP address.

• port—The remote device IP port number.

Recommended Action None required.

725004

Error Message %ASA-6-725004 Device requesting certificate from SSL client

interface_name: IP_address/port for authentication.

Explanation

The security appliance has requested a client certificate for authentication.

• interface_name—The interface that the SSL session is using.

• IP_address—The remote device IP address.

• port—The remote device IP port number.

Recommended Action None required.

1-459

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

725005

Error Message %ASA-6-725005 SSL server interface_name: IP_address/port requesting our

device certificate for authentication.

Explanation

The server has requested the certificate of the security appliance for authentication.

• interface_name—The interface that the SSL session is using.

• IP_address—The remote device IP address.

• port—The remote device IP port number.

Recommended Action None required.

725006

Error Message %ASA-6-725006 Device failed SSL handshake with remote_device

interface_name: IP_address/port

Explanation The SSL handshake with the remote device has failed.

• remote_device—Either the server or the client depending on the device that initiates the

connection.

• interface_name—The interface that the SSL session is using.

• IP_address—The remote device IP address.

• port—The remote device IP port number.

Recommended Action Look for message 725014, which indicates the reason for the failure.

725007

Error Message %ASA-6-725007 SSL session with remote_device interface_name: IP_address/port

terminated.

Explanation

The SSL session has terminated.

• remote_device—Either the server or the client depending on the device that initiates the

connection.

• interface_name—The interface that the SSL session is using.

• IP_address—The remote device IP address.

• port—The remote device IP port number.

Recommended Action None required.

1-460

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

725008

Error Message %ASA-7-725008 SSL client interface_name: IP_address/port proposes the

following number cipher(s).

Explanation

Lists the number of ciphers proposed by the remote SSL device.

• interface_name—The interface that the SSL session is using.

• IP_address—The remote device IP address.

• port—The remote device IP port number.

• number—The number of ciphers in the proposal.

Recommended Action None required.

725009

Error Message %ASA-7-725009 Device proposes the following number cipher(s) to SSL

server interface_name: IP_address/port.

Explanation

Lists the number of ciphers proposed to the SSL server.

• number—The number of ciphers in the proposal.

• interface_name—The interface that the SSL session is using.

• IP_address—The remote device IP address.

• port—The remote device IP port number.

Recommended Action None required.

725010

Error Message %ASA-7-725010 Device supports the following number cipher(s).

Explanation

Identifies the number of ciphers supported by the security appliance for a SSL session.

• number—The number of supported ciphers.

Recommended Action None required.

1-461

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

725011

Error Message %ASA-7-725011 Cipher[order]: cipher_name

Explanation This message always follows message 725008,725009 and 725010. It indicates the

cipher name and its order of preference.

• order—The order of the cipher in the cipher list.

• cipher_name—The name of the cipher from the cipher list.

725012

Error Message %ASA-7-725012 Device chooses cipher: cipher_name for SSL session with

client interface_name:IP_address/port

Explanation Identifies the cipher that was chosen by the Cisco device for the SSL session.

• cipher_name—The name of the cipher from the cipher list.

• interface_name—The interface that the SSL session is using.

• IP_address—The remote device IP address.

• port—The remote device IP port number.

Recommended Action None required.

725013

Error Message %ASA-7-725013 SSL Server interface_name:IP_address/port chooses cipher:

cipher_name

Explanation Identifies the cipher that was chosen by the server for the SSL session.

• cipher_name—The name of the cipher from the cipher list.

• interface_name—The interface that the SSL session is using.

• IP_address—The remote device IP address.

• port—The remote device IP port number.

Recommended Action None required.

725014

Error Message %ASA-7-725014 SSL lib error. Function: function Reason: reason

Explanation Identifies the reason for failure of the SSL handshake.

• function—The function name where the failure is reported.

1-462

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

• reason—The description of the failure condition.

Recommended Action Include this message when reporting any SSL-related issue.

725015

Error Message %ASA-3-725015 Error verifying client certificate. Public key size in

client certificate exceeds the maximum supported key size.

Explanation

Notice that the verification of a SSL client certificate failed due to unsupported (large)

key size.

Recommended Action Use client certificates with key sizes less than or equal to 4096 bits.

726001

Error Message %PIX|ASA-6-726001: Inspected im_protocol im_service Session between

Client im_client_1 and im_client_2 Packet flow from src_ifc:/sip/sport to

dest_ifc:/dip/dport Action: action Matched Class class_map_id class_map_name

Explanation

This event is generated when an instant message (IM) inspection is performed on an IM

message and the specified criteria is satisfied. The configured action is taken.

• im_protocol—MSN IM or Yahoo IM.

• im_service—The IM services, such as: chat, conference, file transfer, voice, video, games, or

unknown.

• im_client_1, im_client_2—The client peers that are using the IM service in the session:

client_login_name or “?”.

• src_ifc—The source interface name.

• sip—The source IP address.

• sport—The source port.

• dest_ifc—The destination interface name.

• dip—The destination IP address.

• dport—The destination port.

• action—The action taken: reset connection, dropped connection, or received.

• class_map_id—The matched class-map ID.

• class_map_name—The matched class-map name.

Recommended Action None required.

1-463

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

730001

Error Message %ASA-7-730001 Group groupname, User username, IP ipaddr: VLAN MAPPING

to VLAN vlanid

Explanation

VLAN mapping succeeded

• groupname—The group name

• username—The username

• ipaddr—The IP address of this session

• vlanid— The VLAN ID that is used for the VLAN mapping session

Recommended Action None required

730002

Error Message %ASA-7-730002 Group groupname, User username, IP ipaddr: VLAN MAPPING

to VLAN vlanid failed

Explanation

VLAN Mapping failed.

• groupname—The group name

• username—The username

• ipaddr—The IP address of this session

• vlanid— The VLAN ID that is used for the VLAN mapping session

Recommended Action Verify all the VLAN Mapping related configurations are correct, especially the

VLAN ID itself must be valid.

730004

Error Message %ASA-6-730004 Group groupname User username IP ipaddr VLAN ID vlanid

from AAA ignored.

Explanation

The VLAN ID received from AAA is different from the current one in use and it is

ignored for the current session.

• groupname—The group name

• username—The username

• ipaddr—The IP address of this session

• vlanid— The VLAN ID that is used for the VLAN mapping session

Recommended Action If the newly received VLAN ID must be used, then the current session needs

to be torn down. Otherwise, none required.

1-464

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

730005

Error Message %ASA-6-730005 Group groupname User username IP ipaddr VLAN ID vlanid

from AAA is invalid.

Explanation

The VLAN ID received from AAA is invalid.

• groupname—The group name

• username—The username

• ipaddr—The IP address of this session

• vlanid— The VLAN ID that is used for the VLAN mapping session

Recommended Action Verify the VLAN ID configurations on the AAA server and ASA are both

correct.

730010

Error Message %ASA-7-730010 Group groupname, User username, IP ipaddr, VLAN Mapping

is enabled on VLAN <vlanid>.

Explanation

VLAN Mapping is enabled on the session.

• groupname—The group name

• username—The username

• ipaddr—The IP address of this session

• vlanid—The VLAN ID that is used for the VLAN mapping session

Recommended Action None required.

733100

Error Message %ASA-4-733100: Object drop rate rate_ID exceeded. Current burst rate

is rate_val per second, max configured rate is rate_val; Current average rate is

rate_val per second, max configured rate is rate_val; Cumulative total count is

total_cnt

Explanation

The specified object in the syslog message has exceeded the specified burst threshold

rate or average threshold rate. The object can be drop activity of a host, TCP/UDP port, IP protocol,

or various drops due to potential attacks. It indicates the system is under potential attack.

• Object—The general or particular source of a drop rate count, which might include the

following:

- Firewall

- Bad pkts

- Rate limit

1-465

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

- DoS attck

- ACL drop

- Conn limit

- ICMP attk

- Scanning

- SYN attck

- Inspect

- Interface

(A citation of a particular interface object might take a number of forms. For example, you

might see “80/HTTP” that would signify port 80, with well-known protocol HTTP.)

• rate_ID—The configured rate that is being exceeded. Most objects can be configured with up

to three different rates for different intervals.

• rate_val—A particular rate value.

• total_cnt—The total count since the object was created or cleared.

The following three examples show how these variables occur:

For an interface drop due to a CPU or bus limitation:

“%ASA-4-733100: [Interface] drop rate 1 exceeded. Current burst rate is 1 per second, max

configured rate is 8000; Current average rate is 2030 per second, max configured rate is 2000;

Cumulative total count is 3930654.”

For a scanning drop due to potential attacks:

“ASA-4-733100: [Scanning] drop rate-1 exceeded. Current burst rate is 10 per second_max

configured rate is 10; Current average rate is 245 per second_max configured rate is 5;

Cumulative total count is 147409 (35 instances received)

For bad packets due to potential attacks:

“%ASA-4-733100: [Bad pkts] drop rate 1 exceeded. Current burst rate is 0 per second, max

configured rate is 400; Current average rate is 760 per second, max configured rate is 100;

Cumulative total count is 1938933”

Recommended Action Perform the following steps according to the specified object type that appears

in the message:

1. If the object in the syslog message is one of the following:

–

Firewall

–

Bad pkts

–

Rate limit

–

DoS attck

–

ACL drop

–

Conn limit

–

ICMP attck

–

Scanning

–

SYN attck

–

Inspect

1-466

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

–

Interface

Check whether the drop rate is acceptable for the running environment.

2. Adjust the threshold rate of the particular drop to an appropriate value by running the

threat-detection rate xxx command, where xxx is one of the following:

–

acl-drop

–

bad-packet-drop

–

conn-limit-drop

–

dos-drop

–

fw-drop

–

icmp-drop

–

inspect-drop

–

interface-drop

–

scanning-threat

–

syn-attack

3. If the object in the syslog message is a TCP or UDP port, an IP protocol, or a host drop, check

whether the drop rate is acceptable for the running environment.

4. Adjust the threshold rate of the particular drop to an appropriate value by running the

threat-detection rate bad-packet-drop command.

Note If you do not want the drop rate exceed warning to appear, you can disable it by running the no

threat-detection basic-threat command.

733101

Error Message %ASA-4-733101: Object objectIP (is targeted|is attacking). Current

burst rate is rate_val per second, max configured rate is rate_val; Current average

rate is rate_val per second, max configured rate is rate_val; Cumulative total

count is total_cnt.

Explanation

Scanning detected. This syslog message is sent when the system detects that a specific

host (or several hosts in the same 1024-node subnet) either is scanning the network (attacking), or

is being scanned (targeted).

• object—Attacker or target. This may be a specific host.or several hosts in the same 1024-node

subnet).

• objectIP—The IP address of the scanning attacker or scanned target.

• rate_val—A particular rate value.

• total_cnt—The total count.

The following two examples depict how these variables occur:

%ASA-4-733101: Subnet 100.0.0.0 is targeted. Current burst rate is 200 per second, max

configured rate is 0; Current average rate is 0 per second, max configured rate is 0; Cumulative

total count is 2028.

1-467

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

%ASA-4-733101: Host 175.0.0.1 is attacking. Current burst rate is 200 per second, max

configured rate is 0; Current average rate is 0 per second, max configured rate is 0; Cumulative

total count is 2024

Recommended Action For the specific host or subnet, issue the show threat-detection statistics host

<ip-address> <ip-mask> command to check the overall situation and then adjust the threshold rate

of scanning-threat to appropriate value. Once the appropriate value is determined, an optional action

can be taken to shun those host attackers (not subnet attacker) by configuring threat-detection

scanning-threat shun-host. You may specify certain hosts or object groups in the shun-host except

list. See the configuration guide for details. If scanning detection is not desirable, you can disable

this feature by using the no threat-detection scanning command.

733102

Error Message %ASA-4-733102:Threat-detection adds host %I to shun list

Explanation

This message indicates that a host has been shunned by the threat detection engine.

When the threat-detection scanning-threat shun command is configured, the attacking hosts will

be shunned by the threat detection engine.

• %I—A particular hostname.

The following example shows how to implement this command:

%ASA-4-733102: Threat-detection add host 11.1.1.40 to shun list

Recommended Action To investigate whether the shunned host is an actual attacker, enter the

threat-detection statistics host <ip-address> command. If the shunned host is not an attacker, you

can remove the shunned host from the threat detection engine by entering the clear threat-detection

shun <ip address> command. To remove all shunned hosts from the threat detection engine, enter

the clear shun command.

If you receive this syslog message because an inappropriate threshold rate has been set to trigger the

threat detection engine, then adjust the threshold rate by entering the threat-detection rate

scanning-threat rate-interval <x> average-rate <y> burst-rate <z> command.

733103

Error Message %ASA-4-733103: Threat-detection removes host %I from shun list

Explanation

This message indicates that a host has been shunned by the threat detection engine.

When you enter the clear-threat-detection shun command, the specified host will be removed from

the shunned list.

• %I—A particular hostname.

The following example shows how to implement this command:

%ASA-4-733103: Threat-detection removes host 11.1.1.40 from shun list

Recommended Action None required.

1-468

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

731001

Error Message %ASA-6-731001 NAC policy added: name: policyname Type: policytype.

Explanation

A new nac-policy is added on ASA.

• policyname—The NAC policy name

• policytype—The type of NAC policy

Recommended Action None required.

731002

Error Message %ASA-6-731002 NAC policy deleted: name: policyname Type: policytype.

Explanation

A NAC policy is removed from ASA

• policyname—The NAC policy name

• policytype—The type of NAC policy

Recommended Action None required.

731003

Error Message %ASA-6-731003 nac-policy unused: name: policyname Type: policytype.

Explanation

The NAC policy is unused as there is an existing NAC policy with the same name but

different type.

• policyname—The NAC policy name

• policytype—The type of NAC policy

Recommended Action If the new NAC policy must be used, the existing NAC policy must be removed

first. Otherwise, none required.

732001

Error Message %ASA-6-732001 Group groupname, User username, IP ipaddr, Fail to parse

NAC-SETTINGS nac-settings-id, terminating connection.

Explanation

ASA cannot apply the NAC settings due to no memory.

• groupname—The group name

• username—The username

• ipaddr—The IP address of this session

1-469

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

• nac-settings-id— The ID that is used for the NAC filter

Recommended Action Upgrade ASA memory. Resolve any errors in the log before this problem

happens. If the problem persists, contact the Cisco TAC.

732002

Error Message %ASA-6-732002 Group groupname, User username, IP ipaddr, NAC-SETTINGS

settingsid from AAA ignored, existing NAC-SETTINGS settingsid_inuse used instead.

Explanation

The NAC settings cannot be applied as there is a different one for the session.

• groupname—The group name

• username—The username

• ipaddr—The IP address of this session

• settingsid— The settings ID, which should be a NAC policy name

• settingsid_inuse— The NAC settings ID that is currently in use

Recommended Action If the new NAC settings must be applied, then all the active sessions that use it

must be torn down first. Otherwise, none required.

732003

Error Message %ASA-6-732003 Group groupname, User username, IP ipaddr, NAC-SETTINGS

nac-settings-id from AAA is invalid, terminating connection.

Explanation

The NAC settings received from AAA are invalid.

• groupname—The group name

• username—The username

• ipaddr—The IP address of this session

• nac-settings-id— The ID that is used for the NAC filter

Recommended Action Verify the NAC settings configurations on the AAA server and ASA are both

correct.

733104

Error Message %ASA-4-733104: TD_SYSLOG_TCP_INTERCEPT_AVERAGE_RATE_EXCEED

Explanation

This message is generated when the system is under Syn flood attacks, if the average rate

exceeds the configured threshold.

Recommended Action None required.

1-470

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

733105

Error Message %ASA-4-733105: TD_SYSLOG_TCP_INTERCEPT_BURST_RATE_EXCEED

Explanation

This message is generated when the system is under Syn flood attacks, if the burst rate

exceeds the configured threshold.

Recommended Action None required.

734001

Error Message %ASA-6-734001: DAP: User user, Addr ipaddr, Connection connection: The

following DAP records were selected for this connection: DAP record names

Explanation

Displays the DAP records that were selected for the connection.

• user—The authenticated username.

• ipaddr—The IP address of the remote client.

• connection—The type of client connection, which can be one of the following:

- IPsec

- AnyConnect

- Clientless (web browser)

- Cut-Through-Proxy

- L2TP

• DAP record names—The comma-separated list of the DAP record names.

Recommended Action None required.

734002

Error Message %ASA-5-734002: DAP: User user, Addr ipaddr: Connection terrminated by

the following DAP records: DAP record names

Explanation

Displays the DAP records that terminated the connection.

• user—The authenticated username.

• ipaddr—The IP address of the remote client.

• DAP record names—The comma-separated list of the DAP record names.

Recommended Action None required.

1-471

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

734003

Error Message %ASA-7-734003: DAP: User name, Addr ipaddr: Session Attribute: attr

name/value

Explanation

Displays the AAA and endpoint session attributes that are associated with the

connection.

• user—The authenticated username.

• ipaddr—The IP address of the remote client.

• attr/value—The AAA or endpoint attribute name and value.

Recommended Action None required.

734004

Error Message %ASA-3-7340004: DAP: Processing error: Code number

Explanation

Displays a DAP processing error.

• number—The internal error code.

Recommended Action Provide Cisco TAC with the syslog message and information about the

conditions that generated this error.

737001

Error Message %ASA-7-737001: IPAA: Received message ‘message-type’

Explanation

A message has been received by the IP address assignment process.

• message-type—The message received by the IP address assignment process.

Recommended Action None required.

737002

Error Message %ASA-3-737002: IPAA: Received unknown message 'num' variables

Explanation

A message has been received by the IP address assignment process.

• num—The identifier of the message received by the IP address assignment process.

Recommended Action None required.

1-472

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

737003

Error Message %ASA-5-737003: IPAA: DHCP configured, no viable servers found for

tunnel-group 'tunnel-group'

Explanation

The DHCP server configuration for the given tunnel-group is not valid.

• tunnel-group—The tunnel-group that IP address assignment is using for configuration.

Recommended Action Validate the DHCP configuration for the tunnel-group. Make sure that the

DHCP server is online.

737004

Error Message %ASA-5-737004: IPAA: DHCP configured, request failed for tunnel-group

'tunnel-group'

Explanation

The DHCP server configuration for the given tunnel-group is not valid.

• tunnel-group—The tunnel-group that IP address assignment is using for configuration.

Recommended Action Validate the DHCP configuration for the tunnel-group. Make sure that the

DHCP server is online.

737005

Error Message %ASA-6-737005: IPAA: DHCP configured, request succeeded for

tunnel-group 'tunnel-group'

Explanation

The DHCP server request has succeeded.

• tunnel-group—The tunnel-group that IP address assignment is using for configuration.

Recommended Action None required.

737006

Error Message %ASA-6-737006: IPAA: Local pool request succeeded for tunnel-group

'tunnel-group'

Explanation

The local pool request has succeeded.

• tunnel-group—The tunnel group that IP address assignment is using for configuration.

Recommended Action None required.

1-473

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

737007

Error Message %ASA-5-737007: IPAA: Local pool request failed for tunnel-group

'tunnel-group'

Explanation

The local pool request has failed. The pool(s) assigned to the tunnel-group may be

exhausted.

• tunnel-group—The tunnel-group that IP address assignment is using for configuration.

Recommended Action Validate the IP local pool configuration by using the show ip local pool

command.

737008

Error Message %ASA-5-737008: IPAA: 'tunnel-group' not found

Explanation

The tunnel-group was not found when trying to acquire an IP address for configuration.

• tunnel-group—The tunnel-group that IP address assignment is using for configuration.

Recommended Action Check the tunnel-group configuration. A software defect could cause this

message to be generated. Contact the Cisco TAC and report the issue.

737009

Error Message %ASA-6-737009: IPAA: Client requested address ip-address, request

failed

Explanation

The remote-access client software requested the use of a particular address. The request

to the AAA server to use this address failed. The address may be in use.

• ip-address—The IP address that the client requested.

Recommended Action Check the AAA server status and the status of IP local pools.

737010

Error Message %ASA-6-737010: IPAA: Client requested address ip-address, request

succeeded

Explanation

The remote-access client software requested the use of a particular address and

successfully received this address.

• ip-address—The IP address that the client requested.

Recommended Action None required.

1-474

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

737011

Error Message %ASA-5-737011: IPAA: requested address ip-address, not permitted by

AAA, retrying

Explanation

The remote-access client software requested the use of a particular address. The

vpn-addr-assign aaa command is not configured. An alternatively configured address assignment

method will be used.

• ip-address—The IP address that the client requested.

Recommended Action If you want to permit clients to specify their own address, enable the

vpn-addr-assign aaa command.

737012

Error Message %ASA-4-737012: IPAA: Address assignment failed

•

ip-address—The IP address that the client requested.

Recommended Action If using IP local pools, validate the local pool configuration. If using AAA,

validate the configuration and status of the AAA server. If using DHCP, validate the configuration

and status of the DHCP server. Increase the logging level (use notification or informational) to

obtain additional syslog messages to identify the issue.

737013

Error Message %ASA-4-737013: IPAA: Error freeing address ip-address, not found

Explanation

The ASA attempted to free an address, but it was not on the allocated list. It could be

the result of a recent configuration change.

• ip-address—The IP address to be released.

Recommended Action Validate your address assignment configuration. If this continues, it could be

due to a software defect. Contact the TAC and report the issue.

737014

Error Message %ASA-6-737014: IPAA: Freeing AAA address ip-address

Explanation

The ASA successfully released the IP address assigned via AAA.

• ip-address—The IP address to be released.

Recommended Action None required.

1-475

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

737015

Error Message %ASA-6-737015: IPAA: Freeing DHCP address ip-address

Explanation

The ASA successfully released the IP address assigned via DHCP.

• ip-address—The IP address to be released.

Recommended Action None required.

737016

Error Message %ASA-6-737016: IPAA: Freeing local pool address ip-address

Explanation

The ASA successfully released the IP address assigned via local pools.

• ip-address—The IP address to be released.

Recommended Action None required.

737017

Error Message %ASA-6-737017: IPAA: DHCP request attempt num succeeded

Explanation

The ASA successfully sent a request to a DHCP server.

• num—The attempt number.

Recommended Action None required.

737018

Error Message %ASA-5-737018: IPAA: DHCP request attempt num failed

Explanation

The ASA failed to send a request to a DHCP server.

• num—The attempt number.

Recommended Action Validate the DHCP configuration and connectivity to the DHCP server.

1-476

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

737019

Error Message %ASA-4-737019: IPAA: Unable to get address from group-policy or

tunnel-group local pools

Explanation

The ASA failed to acquire an address from the local pools configured on the

group-policy or tunnel-group. The local pools may be exhausted.

Recommended Action Validate the local pool configuration and status. Validate the group-policy and

tunnel-group configuration of local pools.

737023

Error Message %ASA-5-737023: IPAA: Unable to allocate memory to store local pool

address ip-address

Explanation

The ASA is low on memory.

• ip-address—The IP address that was acquired.

Recommended Action The ASA may be overloaded and need more memory, or there may be a

memory leak caused by a software defect. Contact the Cisco TAC and report the issue.

737024

Error Message %ASA-5-737024: IPAA: Client requested address ip-address, already in

use, retrying

Explanation

The client requested an IP address that is already in use. The request will be attempted

using a new IP address.

• ip-address—The IP address that the client requested.

Recommended Action None required.

737025

Error Message %ASA-5-737025: IPAA: Duplicate local pool address found, ip-address in

quarantine

Explanation

The IP address that was to be given to the client is already in use. The IP address has

been removed from the pool and will not be reused.

• ip-address—The IP address that was acquired.

Recommended Action Validate the local pool configuration; there may be an overlap caused by a

software defect. Contact the Cisco TAC and report the issue.

1-477

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

737026

Error Message %ASA-6-737026: IPAA: Client assigned ip-address from local pool

Explanation

The client has assigned the given address from a local pool.

• ip-address—The IP address that was assigned to the client.

Recommended Action None required.

737027

Error Message %ASA-3-737027: IPAA: No data for address request

Explanation

A software defect has been encountered.

Recommended Action Contact the Cisco TAC and report the issue.

737028

Error Message %ASA-4-737028: IPAA: Unable to send ip-address to standby:

communication failure

Explanation

The active ASA was unable to communicate with the standby ASA. The failover pair

may be out of sync.

• ip-address—The IP address that was assigned to the client.

Recommended Action Validate the failover configuration and status.

737029

Error Message %ASA-6-737029: IPAA: Added ip-address to standby

Explanation

The standby ASA accepted the IP address assignment.

• ip-address—The IP address that was assigned to the client.

Recommended Action None required.

1-478

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

737030

Error Message %ASA-4-737030: IPAA: Unable to send ip-address to standby: address in

use

Explanation

The standby ASA has the given address already in use when the active ASA attempted

to acquire it. The failover pair may be out of sync.

• ip-address—The IP address that was assigned to the client.

Recommended Action Validate the failover configuration and status.

737031

Error Message %ASA-6-737031: IPAA: Removed ip-address from standby

Explanation

The standby ASA cleared the IP address assignment.

• ip-address—The IP address that was assigned to the client.

Recommended Action None required.

737032

Error Message %ASA-4-737032: IPAA: Unable to remove ip-address from standby: address

not found

Explanation

The standby ASA did not have in use when the active ASA attempted to release it. The

failover pair may be out of sync.

• ip-address—The IP address that was assigned to the client.

Recommended Action Validate the failover configuration and status.

737033

Error Message %ASA-4-737033: IPAA: Unable to assign addr_allocator provided IP

address ip_addr to client. This IP address has already been assigned by

previous_addr_allocator

Explanation

This syslog is generated when the address assigned by AAA/DHCP /Local pool is

already in use.

• addr_allocator—The DHCP/AAA/Local Pool.

• ip_addr—The IP address allocated by the DHCP/AAA/Local Pool.

1-479

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

• previous_ addr_allocator—The address allocater that already assigned the IP address (Local

Pool, AAA or DHCP).

Recommended Action Validate the AAA/DHCP/Local pool address configurations. Overlap may

occur.

742001

Error Message %ASA-3-742001: failed to read master key for password encryption from

persistent store

Explanation

An attempt to read the master password encryption key from the non-volatile memory

after bootup failed. Encrypted passwords in the configuration are not decrypted unless the master

key is set to the correct value using the key config-key password encryption command.

Recommended Action If there are encrypted passwords in the configuration that must be used, set the

master key to the previous value used to encrypt the password using the key config-key password

encryption command. If there are no encrypted passwords or they could be discarded, set a new

master key. If password encryption is not used, no action is required.

742002

Error Message %ASA-3-742002: failed to set master key for password encryption

Explanation

An attempt to read the key config-key password encryption command failed. The error

may be caused by the following reasons:

• Configuration from a non-secure terminal (for example, over a Telnet connection) was made.

• Failover is enabled, but it does not use an encrypted link.

• Another user is setting the key at the same time.

• When trying to change the key, the old key is incorrect.

• The key is too small to be secure.

Other reasons for the error may be valid. In these cases, the actual error is printed in response to the

command.

Recommended Action Correct the problem indicated in the command response.

1-480

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

742003

Error Message %ASA-3-742003: failed to save master key for password encryption,

reason reason_text

Explanation

An attempt to save the master key to non-volatile memory failed. The actual reason is

specified by the reason_text parameter. The reason could be an out-of-memory condition, or the

non-volatile store could be inconsistent.

Recommended Action If the problem persists, reformat the non-volatile store that is used to save the

key by running the write erase command. Before performing this step, make sure that you back up

the out-of-the-box configuration. Then rerun the write erase command.

742004

Error Message %ASA-3-742004: failed to sync master key for password encryption,

reason reason_text

Explanation

An attempt to synchronize the master key to the peer failed. The actual reason is

specified by the reason_text parameter.

Recommended Action Try to correct the problem specified in the reason_text parameter.

742005

Error Message %ASA-3-742005: cipher text enc_pass is not compatible with the

configured master key or the cipher text has been tampered with

Explanation

An attempt to decrypt a password failed. The password may have been encrypted using

master key that is different from the current master key, or the encrypted password has been changed

from its original form.

Recommended Action If the correct master key is not being used, correct the problem. If the encrypted

password has been modified, reapply the configuration in question with a new password.

742006

Error Message %ASA-3-742006: password decryption failed due to unavailable memory

Explanation

An attempt to decrypt a password failed because no memory was available. Features

using this password will not work as desired.

Recommended Action Correct the memory problem.

1-481

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033

742007

Error Message %ASA-3-742007: password encryption failed due to unavailable memory

Explanation

An attempt to encrypt a password failed because no memory was available. Passwords

may be left in clear text form in the configuration.

Recommended Action Correct the memory problem, and reapply the configuration that failed

password encryption.

742008

Error Message %ASA-3-742008: password enc_pass decryption failed due to decoding

error

Explanation

Password decryption failed because of decoding errors, which may occur if the

encrypted password has been modified after being encrypted.

Recommended Action Reapply the configuration in question with a clear text password.

742009

Error Message %ASA-3-742009: password encryption failed due to decoding error

Explanation

Password encryption failed because of decoding errors, which may be an internal

software error.

Recommended Action Reapply the configuration in question with a clear text password. If the

problem persists, contact Cisco TAC.

742010

Error Message %ASA-3-742010: encrypted password enc_pass is not well formed

Explanation

The encrypted password provided in the command is not well formed. The password

may not be a valid, encrypted password, or it may have been modified since it was encrypted.

• reason_text—A string that represents the actual cause of the failure

• enc_pass—The encrypted password that is related to the issue

Recommended Action Reapply the configuration in question with a clear text password.

1-482

Cisco Security Appliance System Log Messages Guide

OL-12171-03

Chapter 1 Syslog Messages

Messages 701001 to 737033