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FY24-28 IT Strategic Plan
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Introduction
The Department of Information Technology provides enterprise IT
services to the City of San Diego spanning 34 City departments, over
400 locations, more than 12,900 employees, and the 1.4 million resi-
dents of the City of San Diego.
Stang for City technology services is supported by 94 City IT
professionals and 43 public-safety radio engineers and support sta. In
addition to City IT sta, the services are supported by contracts with
CGI (Application Development and Maintenance), Zensar Technologies
(Data Center, Help Desk, Deskside Services, Network/Security) along
with other highly specialized and trained consultants to deliver and
enable citywide technology solutions for City services and the public.
The Department of IT manages five funds for Citywide IT services:
General Fund: The General Fund supports the General Fund PC Replace-
ment Program and SD Access 4 All digital equity program.
IT Fund: The IT Fund supports centralized IT operations for the City
including network, voice, applications, help desk, cyber security, IT
strategic planning, IT operational policies and standards, IT contracts,
IT governance, IT budgets, and the City’s website.
Enterprise Geographic Information Services (GIS) Fund: The GIS Fund
supports spatial data analytics, workflows and provisioning GIS tools
and technologies for departments across the City. The GIS Fund also
supports San Diego Geographic Information Source (SanGIS).
OneSD Support Fund: The OneSD Support Fund supports citywide infor-
mation technology services which includes Systems, Applications and
Products (SAP), web environments, and citywide content management.
Wireless Communication Technology Fund: The Wireless Communica-
tion Technology Fund supports the service delivery for public safety
wireless radio communications technologies.
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Help Desk and Deskside Support
This service is provided by Zensar and provides technical support for the thou-
sands of City employees who use more than 16,800 devices in the City’s inven-
tory. The Help Desk receives more than 65,000 calls annually.
Digital Strategy Team
The Digital Strategy Division partners with City departments to develop strate-
gies to expand citywide digital services, manages the IT Governance process,
and facilitates the Strategic Technology Advisory Committee (STAC) process.
Network and Phone Team
This service has been provided by Zensar Technologies since 2018. Services in-
clude internet, phone services, network, WIFI, data circuits, WAN, LAN, and
network infrastructure.
IT Services Teams
Data Center and Cloud Team
The City’s Data Center services are provided by Zensar. The City’s data centers
manage over 300 City applications including financial information, work
orders, customer records, web services, and historical records and email.
Cyber Security Team
The City averages more than one cyber-attack each second. The Cyber Security
Team protects the City’s data and technology and manages the business risk of
City IT operations through the use of tools, policies, and security awareness.
Contracts Team
The Contracts Team manages more than 100 technology contracts valued at
over $50 million annually. The Contracts team handles all aspects of Request
for Proposals (RFP), service level agreements, procurement activities, contract
negotiations, enterprise license agreements and assesses financial penalties
when warranted.
Applications Team
These services are managed by CGI and include the development, mainte-
nance, upgrades, applications, roadmaps, and support of over 300 City ap-
plications including electronic payments, tax systems, emergency response
systems, docketing systems, electronic permits, bid processing, and many
other City operational systems and services to the public.
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Service Management Oce
The Service Management Oce manages the City's end user computer hard-
ware and software standards and enterprise change governance. The SMO
manages the contract for Workplace Services, IT Help Desk and Desktop Sup-
port functions, the City’s ServiceNow platform and develops citywide IT Service
Delivery best practices and processes.
GIS Team
The City’s Geographic Information System (GIS) team provides core citywide
mapping and spatial analytics support for many of the City’s over 300 applica-
tions. In 2019, the GIS team was awarded the ESRI President’s Award for inno-
vation and leadership in GIS services out of 150,000 global customers.
Financial Services Team
This team works with the Department of Finance to manage the complex annu-
al citywide IT budget process and allocations. The unit also monitors and re-
ports on citywide IT expenditures, department payroll operations, personnel
documents, invoices, and purchase requisitions.
Web Team
The Web Team manages and updates the City’s public website
(www.SanDiego.gov), intranet site (CityNet), and SharePoint collaboration site.
The Web Team’s responsibilities include maintaining and enhancing the City’s
web content management system, establishing web design standards and
guidelines, and supporting the web content editors of City departments.
SAP Team
The SAP Team is dedicated to ensuring that SAP is working seamlessly to meet
the City’s business requirements and works with City departments to design,
optimize, and execute critical business processes including City employee pay-
roll, vendor and customer payments, citywide budgeting, accounting and finan-
cial transactions and reporting, monitoring of budgeted expenditures and many
other critical functions.
Public Safety Wireless Team
The Wireless Team provides radio services to more than 3,000 first responders
in the Police and Fire-Rescue Departments and supports 22 radio sites along
with mountaintop towers in San Diego County. The division also installs radio
equipment in public-safety and City vehicles.
IT Services Teams
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The Department of IT teams operate with a governance process to ensure that the IT
services are aligned with the City’s business and technical requirements.
IT Governance exists to ensure that needs and options are evaluated, approved (if ap-
propriate), and prioritized based on the strategic objectives of the organization while
monitoring compliance and performance against agreed-upon direction. Administrative
Regulation 90.68 documents the IT Governance process and aligns with the IT Infra-
structure Library (ITIL) framework of IT best practices.
The Strategic Technology Advisory Committee (STAC) ensures proposed solutions are
aligned to the City’s technology standards and roadmap.
STAC is comprised of every City Department Director along with DoIT sta. STAC estab-
lished the following mission:
 Provide business value with each approved City technology initiative; and
 Provide transparency and citywide prioritization of technology requests in the City’s
annual budget process.
There are three levels of governance for IT initiatives. Each level serves a specific pur-
pose and is executed at a dierent time in the IT lifecycle.
 Executive Level IT Governance: STAC: This level evaluates the strategic fit and
business risk of the City’s proposed IT budget. The purpose of this level of
governance is to ensure there is sucient business value in each proposed
technology initiative to outweigh the risks, while providing transparency and
citywide prioritization of technology requests. The STAC determines if the pro-
posed initiative should be undertaken from a business perspective, and if so,
where it should be prioritized within the available funding.
 Department of IT Level Governance: This level covers the governance in
assessing, selecting and approving technology solutions. The purpose of this
level is to assess the technology in relation to the City’s IT roadmap and tech-
nical landscape. Cyber security and technology risk are assessed at this level.
The Department of IT’s technical alignment process will ensure the City is se-
lecting the right technology tools.
 Operational Department Level of IT Governance: City Departmental Project
Sta: This level of governance is responsible for project execution. Risk is
assessed at the project level.
IT Governance
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The Strategic Planning Process began with the operating principles and priority
areas from the City’s Strategic Plan:
Operating Principles
Customer Service - We value our residents, customers, and employees by designing solu-
tions and services that put people first.
Empowerment & Engagement - We value a “Culture of Yes” where we empower employees
to creatively solve problems and oer solutions.
Equity & Inclusion - We value equity by taking intentional action to create equal access to
opportunity and resources.
Trust & Transparency - We value transparency by using data to make better-informed
decisions, answer questions, and build trust with the public.
Priority Areas
Create Homes for All of Us - Ensuring every San Diegan has access to secure, aordable
housing.
Protect & Enrich Every Neighborhood - Connecting communities to safe public spaces that
oer opportunities to learn, grow, and thrive.
Advance Mobility & Infrastructure - Oering high-quality infrastructure and mobility
options that are ecient, safe, and convenient.
Champion Sustainability - Creating livable, sustainable communities for all San Diegans,
now and in the future.
Foster Regional Prosperity - Promoting economic growth and opportunity in every
community, for every San Diegan.
The Strategic Planning Process is based on best practices from The Open Group Architecture
Framework (TOGAF) to provide IT service delivery, financial transparency, and interoperability.
The planning process includes analyst meetings and tools from Gartner Research, a leading IT
industry research and analysis firm.
City departments provided input about their highest priorities, pain points, any gaps in services,
suggestions for improvements, and where opportunities existed to improve services to their
customers. The Dept of IT conducts an annual survey of City departments to maintain visibility of
changing needs and priorities.
Strategic Planning Process
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Strategic planning included:
 Roadmaps from the IT vendor community and emerging technologies
that will impact how IT services are delivered in the future.
 Gartner Research provided a roadmap for the IT industry and bench-
marks for local governments that were used in the planning process.
 The feedback from City stakeholders was gathered for each area of ser-
vice and compiled to define the current state of services, the planned fu-
ture state of services, and identified gaps between the two.
 The planning process evaluated each gap and proposed a solution to ar-
rive at the desired future state of services and placed the solution into the
appropriate area’s roadmap.
The roadmaps contain hundreds of projects that keep the City's systems
current, target cost reductions, enhance security, improve eciencies, ac-
celerate mobile and cloud adoption, drive innovation, modernize services,
and increase automation. These roadmaps represent projects and initiatives
outside of the significant amount of daily operational support by IT sta to
keep 400 City locations connected to each other and on the internet, keep
544 applications operational and available, 16,800 computers, and printers
secure and patched, 9,000 phones operational for calls, 1,231 servers opera-
tional, patched, and secure, 12,000 email accounts functional, and public-
safety radio services available for our first responders.
Strategic Planning Process
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Mission:
To provide high quality, equitable, secure, and resilient
technology solutions and public safety wireless radio services
through strategic innovation and partnerships with City and
regional stakeholders.
Vision:
To be a national municipal leader and strategic business partner
for innovative technology solutions.
Mission and Vision
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Business Continuity and Resiliency
Availability and Ease of Use
Citywide Perspective
Security
Transparency and Standards
Digital Equity
Guiding Principles
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To fulfill the mission and vision, and align goals with City departments and
the City of San Diego Strategic Plan, DoIT combined a citywide perspective
with industry best practices for our Guiding Principles.
The City benefits most from services that are designed for citywide use and
provide economies of scale. The plan incorporates security at the highest
level to ensure City services are delivered securely for City employees and the
public. We’ll continue expanding services from the City website and broaden
support for mobile apps to make it easier to do business with the City and
provide information to the public.
The six Guiding Principles for the FY24-FY28 IT Strategic Plan:
 Business Continuity and Resiliency – Modernize the City’s IT infra-
structure to provide resilient and scalable networks and applications.
 Availability and Ease of Use – Provide our employees, residents, and
businesses core services available from any location that support mo-
bile devices and ease of use.
 Citywide Perspective – Build an IT roadmap with standards and plat-
forms from a citywide perspective that maximizes value and the re-
turn on investment for IT solutions.
 Security – Protect the City’s data and information assets while
providing confidentiality, integrity, and availability.
 Transparency and Standards – Implement IT Best Practices and IT
Governance through the IT Infrastructure Library (ITIL), Project
Management Institute, (PMI), and The Open Group Architecture
Framework (TOGAF) to provide IT service delivery, financial trans-
parency, and interoperability.
 Digital Equity - includes access to devices, broadband access, digital
literacy, and an environment conducive to learning and work.
Guiding Principles
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Technology Modernization
Cloud
Data Governance
Usability
Digital Payments
Remote Digital Services
Regulatory Compliance
High Availability Radio Services
Business Drivers
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The business drivers for the IT Strategic plan were developed with citywide stake-
holders during the planning process and include:
 Technology Modernization, Security, and Resiliency – Data Center, net-
work, and applications need to be kept current to keep pace with business
and technology requirements. The City faces increasing threats to its sys-
tems and data and continuous modernization is required to ensure City sys-
tems and data are properly protected.
 Cloud – City departments will continue to deploy cloud-based applications
that meet their unique business needs
 Data Governance – The process of managing the availability, classification,
usability, integrity and security of the data in enterprise systems ensures
that data is consistent, adheres to policy, is trustworthy and doesn't get
misused.
 Usability – As technology capabilities evolve, applications and services can
be enhanced to improve the user experience and complete tasks and services
more eciently.
 Digital Payments – Payment Card Industry (PCI) compliance of City applica-
tions and infrastructure is required for ease in doing business with the City.
The City accepts credit card payments for a variety of services like golf
courses and City Treasurer functions.
 Remote Digital Services – The pandemic significantly increased the City’s
adoption of teleworking, virtual meetings, and collaboration tools.
 Regulatory Compliance - Digital transformation of services has introduced
many eciencies with new technologies and reduced paper processes. The
expanded digital footprint of the City has also required additional technology
solutions to meet regulatory compliance requirements.
 High Availability of Public Safety Radio Services – Infrastructure require-
ments, radio coverage, and network capacity are required to meet 99.999%
availability (less than 6 minutes of downtime per year) of the City’s public
safety radio systems.
Business Drivers
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Goals and Objectives
Goal #1 - Modernize and Maximize the Business
Value and Resiliency of Technology Services
Goal #2 - Centralize and Modernize City Technolo-
gies to Drive Best Practices and Innovation
Goal #3 - Advance IT Service Delivery by Enhanc-
ing City Technology Contracts for Transparency,
Oversight, and Operational Excellence
Goal #4 - Secure the City’s Data and Technology
Goal #5 - Advance Digital Equity Citywide for Low-
Income Communities
Goal #6 - Train, develop, and increase employee
satisfaction and retention of Department of IT sta
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Goal #1 Modernize and Maximize the Business Value
and Resiliency of Technology Services
Leverage Cloud Services
Citywide Platform Strategy
Expand Mobility
Increase Single Sign-On
Enhance Public Safety Wireless
Communications
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
Expanded cloud services provide agility, resiliency, enhanced security, and availa-
bility.
 A citywide platform strategy leverages common standards to maximize business
value and reduce costs.
 Expand adaptability and agility for public-facing and City workforce applications
to improve eciency and ease-of-use.
 Standardization and integration of the centralized technology ecosystem will re-
duce training and support costs, accelerate development, and improve data
analytics and security.
 Enhance public safety wireless communications coverage and provide redundancy
and resiliency.
How is Goal 1 being completed?
 Cloud migration projects to provide resiliency of services and reduce hardware
maintenance and costs.
 Cloud-based disaster recovery provides greater resiliency and reduces the City’s
hardware maintenance and costs.
 Amazon Workspaces added to provide cloud VDI access to City remote workforce.
 Network infrastructure modernization to increase security, network speeds and
eciency of City applications and cloud services.
 Redundant radio infrastructure providing radio coverage for first responders.
 Online web forms to replace paper and PDF forms for continued digitalization of
City services to City employees, residents, and businesses.
 Replacement of City computer desktops with laptops and docking stations for a
mobile workforce to allow the City workforce to work in multiple locations.
 Digital signature project to improve eciency of city document workflows and re-
duce paper costs.
 Expanded desktop support for mobile devices and applications.
 A cloud call center solution provides resiliency and modernization of call center
services.
Goal #1 Modernize and Maximize the Business Value
and Resiliency of Technology Services
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Centralized IT Services
Standardized Digital Transformation
Service Management Improvements
Data Governance
Goal #2 Centralize and Modernize City Technologies
to Drive Best Practices and Innovation
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
Centralized IT services drive eciencies and economies of scale
with common standards, security, and governance requirements.
 Standardized digital transformation ensures alignment with City
technologies, support contracts, training, data governance, and se-
curity.
 Improved service management through business relationship man-
agement, technology automation, and industry best practices.
 Data governance ensures the availability, usability, integrity and se-
curity of the data in enterprise systems.
 How is Goal 2 being completed?
 Enhancement and standardization of Geographic Information Sys-
tems (GIS) services through insourcing and reducing dependency on
outside vendor services.
 Platforms like ServiceNow, Accela, SAP, Microsoft Azure, Amazon
Web Services, Google GSuite, and .Net will be leveraged for appro-
priate workloads, services, and functions to reduce one-o solu-
tions.
 Continuation of IT Infrastructure Library (ITIL) best practices in
City IT processes.
 AR 90.68 sets standards for IT Governance to ensure new technolo-
gy is secure, supported, and available.
 IT service management is centralized in the City’s ServiceNow
system and all incidents and vendor reporting comes from a single
source of truth.
Goal #2 Centralize and Modernize City Technologies
to Drive Best Practices and Innovation
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Engage City departments to make
improvements to contract SLA’s to
promote innovation and meet
changing business requirements
Enhance the long-term roadmap of
the City’s IT contracts and RFP’s
with agility to adopt to the rapid pace
of technology change
Goal #3 Advance IT Service Delivery by Enhancing
City Technology Contracts for Transparency, Over-
sight, and Operational Excellence
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
Engage City departments to make improvements to con-
tract SLA’s to promote innovation and meet changing
business requirements.
 Enhance the long-term roadmap of the City’s IT contracts
and RFP’s with agility to adopt to the rapid pace of
technology change.
 Develop contracts to improve cross-functional delivery and
contract compliance.
How is Goal 3 being completed?
 Implementation of the City’s ServiceNow system as a single
source of truth to manage vendor performance service
levels and monitor citywide technology projects.
 Evaluation of desktop printing models to reduce costs and
provide the best print options to meet departmental
business requirements.
 New and modernized contracts for the City’s data center,
help desk, desktop support, and application development
and maintenance services.
 New contracts will require continuous digital transfor-
mation and innovation. 19,000 baseline hours have been
added for annual modernization in the City’s ADM contract.
Goal #3 Advance IT Service Delivery by Enhancing
City Technology Contracts for Transparency, Over-
sight, and Operational Excellence
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Security Information and Event
Monitoring
Security and Risk Governance
Optimize Network Architecture
Partnerships
Goal #4 Secure the City’s Data and Technology
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
Enhance the automation of cyber security with Security In-
formation and Event Management (SIEM) tools across the
City
 Ensure security is a key decision point for all contracts,
RFI/RFP processes, product selection, adoption, and use.
 Optimize the City’s network architecture to increase availa-
bility and improve security.
 Modernize, maintain evaluate, and improve existing
security tools both on-site and in the cloud
How is Goal 4 being completed?
 Implementation of a centrally managed end-point
(desktop, tablet, laptop) security solution to consolidate
current tools and innovate and enhance end-point security.
 Expand automation and enhancements to a data solution
for data classification and security.
 Implementation of new cloud-security tools to provide
confidentiality, integrity, and availability of the City’s cloud
data.
 Enhance citywide Cyber Security training and awareness.
 Continue partnerships with local, state, and federal law-
enforcement and security agencies to share information
and best practices.
Goal #4 Secure the City’s Data and Technology
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Expand free Wi-Fi citywide with a
focus on low-income communities
Increase laptops and mobile hotspots
available from City libraries
Work with community outreach
partners to get San Diegans
connected
Partner with nonprofits to provide
digital equity training and access
Goal #5 Advance Digital Equity Citywide for
Low-Income Communities
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How is Goal 5 being completed?
 Free Wi-Fi internet access has been expanded to over 350 out-
door locations, including libraries, recreation centers and street
level hotspots in low-income neighborhoods. The expansion
provided access to over 210,000 unique users and 1.4 million
Wi-fi sessions.
 Hundreds of laptops have been purchased for use at City librar-
ies as well as 4,000 mobile hotspots that patrons can check out
and use to establish free at-home internet service.
 The IT and Communications departments created a website for
the “SD Access 4 All” program with an interactive map to find
free Wi-Fi locations throughout the city.
https://www.sandiego.gov/sdaccess
 Provided mobile digital literacy training solutions at various
City locations.
 A Digital Navigator program provides support for residents who
need help navigating the digital world.
 Partnered with SANDAG in developing a Regional Digital Equity
Plan.
 The Department of IT annually donates the City’s end-of-life
computers to nonprofits to be refurbished and provided to low-
income San Diegans. Estimates average 800 computers each
year.
Goal #5 Advance Digital Equity Citywide for
Low-Income Communities
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How is Goal 6 being completed?
 All IT sta in service delivery are required to obtain ITIL
certification for IT best practices. Over 90% of sta have com-
pleted the certification.
 Continue oering training opportunities to IT sta in cyber se-
curity, project management, cloud, IT procurement, GIS, SAP,
network, digital equity, and other IT disciplines to grow in their
careers and take advantage of promotional opportunities.
 The Wireless Division Apprenticeship Program oer opportuni-
ties to receive on-the-job training in installing, maintaining,
adjusting, evaluating, troubleshooting, and repairing mobile,
portable and fixed radio communication receivers, transmitters
and microwave/data network systems.
 Teleworking opportunities oer improved work/life balance and
reduce commute times and improved employee productivity.
Goal #6 Train, develop, and increase employee
satisfaction and retention of Department of IT sta
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Key Performance Indicators
DoIT tracks over 140 monthly and quarterly key performance indicators
(KPI’s) within the service level agreements for the major IT service provider
contracts. The 5 KPI’s in the IT Strategic plan measure these goals to mod-
ernize technology, advance IT service delivery from our IT service
providers, and innovate and operate securely.
Key Performance Indicators
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In 2022 the City of San Diego’s SD Access 4 All digital
equity program was honored with an award from the
San Diego County Taxpayers Association for the public
private partnerships that have provided public Wi-Fi to
over 210,000 unique users. The City partnered with Cox
Communications to provide street-level public Wi-Fi at
hundreds of locations in San Diego neighborhoods. The
City also partnered with AT&T to provide 4,000 mobile
hotspots to library patrons to check out and take home
to provide internet service to their households.
The City of San Diego was awarded the Digital Cities
Award in November 2022 and ranked first for digital
services nationwide for cities with populations of over
500,000 residents. The Center for Digital Government
recognized San Diego for using technology to meet city
goals and priorities, improving the digital experience for
residents and business partners, enhancing citizen en-
gagement, achieving cost savings through new ecien-
cies, boosting transparency, enhancing cybersecurity
and proactively addressing citizen expectations.
San Diego was also honored with the Government Expe-
rience Awards in September 2020 and ranked first na-
tionally for cities with populations over 500,000 resi-
dents for radically improving the experience of govern-
ment and pushing the boundaries of how citizen ser-
vices are delivered. The award also recognized how gov-
ernments used technology in response to the COVID-19
pandemic.
The City of San Diego was also recognized by the Global
Electronics Council with a 2020 EPEAT Purchaser Award.
The award recognized San Diego for sustainable tech-
nology purchasing practices that improve the health of
the environment and the quality of life for people every-
where.
Milestones
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Department of Information Technology
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Description
The Department of Information Technology delivers technology services to 34 City Departments, over 300
locations, more than 12,000 employees, and the 1.4 million residents of the City of San Diego.
The Department’s abides by the following operating principles:
Customer Service - We value our residents, customers, and employees by designing solutions and services
that put people first.
Equity and Inclusion - We value equity by taking intentional action to create equal access to opportunity
and resources.
Empowerment and Engagement - We value a “Culture of Yes” where we empower employees to creatively
solve problems and other solutions.
Trust and Transparency - We value transparency by using data to make better-informed decisions and build
trust with the public.
Some key areas of the Department include:
IT Fiscal Services - The IT Fiscal Services team provides financial services which has three key areas of
responsibilities: (1) oversight of the Department’s operating and capital budget, (2) accounting and financial
reporting for the Department’s General Fund, GIS Fund, Information Technology Fund, OneSD Support
Fund and Wireless Communication Technology Fund, and (3) payroll and vendor payments.
IT Contracts Management - The Contracts Management Team manages the contract life cycle of citywide IT
contracts, Request for Quotations (RFQ)/ Request for Proposals (RFP) / Invitation to Bid (ITBs), contract
negotiations, and ensures compliance with all City procurement requirements.
Department of Information Technology
City of San Diego
Fiscal Year 2024 Proposed Budget
IT Enterprise Engineering and Architecture - The IT Enterprise Engineering and Architecture Team manages
the network, datacenter, applications, cloud, telecommunications, call center, desktop phone and directory
services for the City. The team sets the technology direction and innovation for the City’s core infrastructure,
resiliency, data protection needs, and works with City departments to develop solutions to enhance City
services.
Service Management Office (SMO) - The Service Management Office manages the contracts for Workplace
Services, consisting of the IT Service Desk and End User support functions.
The SMO also manages the contracts for Cross-Functional Services, consisting of the IT Service
Management processes and the City’s ServiceNow platform. The SMO manages the City’s end-user
computer hardware and software standards, enterprise change management governance, and develops
citywide IT Service Delivery best practices and processes.
Cyber Security Compliance and Risk Management - The Cyber Security Team provides the development,
implementation and management of all citywide information security policies, standards, procedures,
payment card compliance, internal controls, and the San Diego Regional Cyber Lab.
Enterprise Resource Planning (ERP) - The Enterprise Resource Planning Team provides citywide information
technology services which includes Systems, Applications and Products (SAP), web environments, and
citywide content management.
Geographic Information Systems (GIS) - The Geographic Information Systems Team is responsible for
supporting spatial data analytics, workflows and provisioning GIS tools and technologies for departments
across the City. Systems include asset management, risk assessment, public safety, emergency response,
field mapping and data capture tools, GPS integration, remote sensing, conflict detection and mapping
presentations. GIS also manages San Diego Geographic Information Source (SanGIS), the regional spatial
data warehouse joint powers authority in partnership with the County of San Diego.
Digital Strategy - The Digital Strategy Team partners with City departments to develop innovative strategies
to expand citywide digital services, streamline applications through web and mobile channels, and
manages the IT Governance process.
Wireless Technology Services - The Wireless Technology Services Team manages the service delivery for
public safety wireless radio communications technologies.
Digital Equity – The SD Access 4 All program supports residents in bridging the digital divide. Programs
include citywide broadband master plan efforts, an open public Wi-Fi program, Digital Navigation services,
digital literacy services, a hotspot and Chromebook lending program.
The vision is:
To be a national municipal leader and strategic business partner for innovative technology solutions.
The mission is:
To provide high quality, equitable, secure, and resilient technology solutions and public safety wireless
radio services through strategic innovation and partnerships with City and regional stakeholders.
Department of Information Technology
City of San Diego
Fiscal Year 2024 Proposed Budget
●
Expanded cloud services provide agility, resiliency, enhanced security, and availability.
●
A citywide platform strategy leverages common standards to maximize business value and
reduce costs.
●
Expand adaptability and agility for public-facing and City workforce applications to improve
efficiency and ease-of-use.
●
Standardization and integration of the centralized technology ecosystem will reduce training and
support costs, accelerate development, and improve data analytics and security.
●
Enhance public safety wireless communications coverage and provide redundancy and resiliency.
Goal 2: Centralize and Modernize City Technologies to Drive Best Practices and Innovation
●
Centralized IT services drive efficiencies and economies of scale with common standards, security,
and governance requirements.
●
Standardized digital transformation ensures alignment with City technologies, support contracts,
training, data governance, and security.
●
Improved service management through business relationship management, technology
automation, and industry best practices.
●
Data governance ensures the availability, usability, integrity, and security of the data in enterprise
systems.
Goal 3: Advance IT Service Delivery by Enhancing City Technology Contracts for Transparency, Oversight,
and Operational Excellence
●
Engage City departments to make improvements to contract Service Level Agreement’s to
promote innovation and meet changing business requirements.
●
Enhance the long-term roadmap of the City’s IT contracts and RFP’s with agility to adopt to the
rapid pace of technology change.
●
Develop contracts to improve cross-functional delivery and contract compliance.
Goal 4: Secure the City’s Data and Technology
●
Enhance the automation of cyber security with Security Information and Event Management
(SIEM) tools across the City.
●
Ensure security is a key decision point for all contracts, RFI/RFP processes, product selection,
adoption, and use.
●
Optimize the City’s network architecture to increase availability and improve security.
●
Modernize, maintain evaluate, and improve existing security tools both on-site and in the cloud.
Goal 5: Advance Digital Equity Citywide for Low-Income Communities
●
Expand free Wi-Fi citywide with a focus on low-income communities.
●
Increase laptops and mobile hotspots available from City libraries.
●
Work with community outreach partners to get San Diegans connected.
●
Partner with nonprofits to provide digital equity training and access.
Goal 6: Train, develop, and increase employee satisfaction and retention of Department of IT staff
●
Increase career growth opportunities and promotional opportunities for staff to increase
employee satisfaction and retention.
●
Offer training opportunities to IT staff in cyber security, project management, cloud, IT
procurement, GIS, SAP, network, digital equity, and other IT disciplines to grow in their careers
and take advantage of promotional opportunities.
Goals and Objectives
Goal 1: Modernize and Maximize the Business Value and Resiliency of Technology Services
Department of Information Technology
City of San Diego
Fiscal Year 2024 Proposed Budget
●
Partner with the Human Resource Department to share technologies and employment
opportunities among colleges and post-high school education agencies.
Budget Equity Impact Statement
Budget Equity Lens Summary
Base Budget
Budget Equity Lens Summary
Budget Adjustment
Is there an opportunity to adjust the
department’s ongoing Base Budget to address
disparity?
Do the Budget Adjustments address a disparity?
Yes
Yes
1. Collaborating with San Diego Association of
Governments (SANDAG), San Diego Geographic
Information Source (SANGIS), and San Diego
Regional Cyber Lab to strengthen regional
partnerships to enhance digital equity planning in
communities of concern. 2. Collaborating with
industry partners to obtain discounted digital
equity resources. 3. Collaborating with the Library
Department to develop grant proposals for digital
equity resources. 4. Collaborating with the Park
and Recreation Department on interim and long-
term public Wi-Fi solutions in communities of
concern. 5. Collaborating with Engineering Capital
Projects and leverage Geographic Information
Systems (GIS) resources to promote specific capital
improvement projects impacting communities of
concern. 6. Collaborating with the Human
Resource Department to share technologies and
employment opportunities among colleges and
post-high school education agencies. 7.
Collaborating with the Purchasing and Contracting
Department to promote engagement and
utilization of Small Local Business Enterprise
(SLBE), Emerging Local Business Enterprises (ELBE),
and other small and/or local business enterprises.
Budget Adjustments will address disparities that
align with the following Tactical Equity Plan goals: 1.
Advance Digital Equity Citywide for Low-Income
Communities 2. Centralize and Modernize City
Technologies to Drive Best Practices and Innovation
Budget Adjustments #1: SD Access 4 All Equity Lens
response: The SD Access 4 All program lacks
resources to advance digital equity and provide
support for residents in finding online housing
resources in low-income communities. An increase
in staffing is necessary to carry out and sustain basic
operational functions through which community
level disparities are addressed. These include open
public Wi-Fi program, Digital Navigation services,
management of more than a dozen Digital
Navigators, digital literacy services, a hotspot and
Chromebook lending program and associated grant
opportunities, intergovernmental relations and
stakeholder engagement. Increasing staffing and
resources to meet program needs for development
in Digital Equity Priority Areas (DEPA)/Communities
of Concern (COC) will allow for a focus on building
trust through consistent engagement with under-
connected residents who face structural barriers to
access. The proposed investments will also enable
expanded collaboration among City departments,
government agencies, and partner organizations
essential to this effort, to result in better community
outcomes. Budget Adjustments #2: Enterprise
Geographic Information Systems Equity Lens
response: Enhancement and standardization of
Geographic Information Systems (GIS) services are
crucial to identifying specific neighborhoods with
the greatest need. As a result, the Department of
Information Technology is requesting to support
aerial imagery services, GIS mapping tools, and
Department of Information Technology
City of San Diego
Fiscal Year 2024 Proposed Budget
Budget Equity Impact Statement
tools to support converting construction drawings
to GIS formats to enhance workflows.
Key Performance Indicators
Performance Indicator
FY2019
Actual
FY2020
Actual
FY2021
Actual
FY2022
Actual
FY2023
Estimate
Goal
Percentage availability of public safety
wireless services
99.999 %
99.999 %
99.999 %
99.999 %
99.999 %
99.999 %
Percentage of security incidents per
month per 10,000 users
0.0033
0.0014
<1.0%
<1.0%
<1.0%
<1.0%
Percentage availability for citywide
network and phone systems
1
99.90 %
99.90 %
99.90 %
99.90 %
N/A
N/A
Number of residents served through the
SD Access 4 All Program
2
N/A
N/A
N/A
N/A
N/A
250,000
Mission critical application availability
2
N/A
N/A
N/A
N/A
N/A
99.9 %
1.
KPI is incorporate in new DoIT KPI - "Mission critical application availability"
2.
New KPI for FY24
Department of Information Technology
City of San Diego
Fiscal Year 2024 Proposed Budget
Department Summary
FY2022
Actual
FY2023
Budget
FY2024
Proposed
FY2023-2024
Change
FTE Positions (Budgeted)
133.35
133.35
137.35
4.00
Personnel Expenditures
$
19,481,046
$
21,229,087
$
23,483,726
$
2,254,639
Non-Personnel Expenditures
102,313,516
116,752,139
112,920,255
(3,831,884)
Total Department Expenditures
$
121,794,562
$
137,981,226
$
136,403,981
$
(1,577,245)
Total Department Revenue
$
122,211,186
$
129,737,562
$
136,281,203
$
6,543,641
General Fund
Department Expenditures
FY2022
Actual
FY2023
Budget
FY2024
Proposed
FY2023-2024
Change
Financial & Support Services
$
1,263,608
$
2,881,016
$
2,831,736
$
(49,280)
Total
$
1,263,608
$
2,881,016
$
2,831,736
$
(49,280)
Department Personnel
FY2022
Budget
FY2023
Budget
FY2024
Proposed
FY2023-2024
Change
Financial & Support Services
0.00
0.00
4.00
4.00
Total
0.00
0.00
4.00
4.00
Significant Budget Adjustments
FTE
Expenditures
Revenue
SD Access 4 All - Digital Equity Program
Addition of 1.00 Program Coordinator, non-personnel
expenditures, and associated revenue to support Digital
Literacy and Navigator Services, and oversee the
broadband master plan.
1.00
$
885,377
$
648,160
Digital Navigator Program Support
Addition of 3.00 Information Systems Analyst 1s and one-
time non-personnel expenditures to provide education to
residents on available resources and interface with
community organizations.
3.00
308,580
263,127
PC Lease Replacement Program
Addition of non-personnel expenditures to support the
General Fund PC Replacement Program.
0.00
250,000
-
Non-Discretionary Adjustment
Adjustment to expenditure allocations that are
determined outside of the department’s direct control.
These allocations are generally based on prior year
expenditure trends and examples of these include
utilities, insurance, and rent.
0.00
122,283
-
One-Time Additions and Annualizations
Adjustment to reflect one-time revenues and
expenditures, and the annualization of revenues and
expenditures, implemented in Fiscal Year 2023.
0.00
(1,615,520)
(1,115,520)
Total
4.00
$
(49,280)
$
(204,233)
Department of Information Technology
City of San Diego
Fiscal Year 2024 Proposed Budget
Expenditures by Category
FY2022
Actual
FY2023
Budget
FY2024
Proposed
FY2023-2024
Change
PERSONNEL
Personnel Cost
$
-
$
-
$
347,385
$
347,385
Fringe Benefits
-
-
119,412
119,412
PERSONNEL SUBTOTAL
-
-
466,797
466,797
NON-PERSONNEL
Contracts & Services
$
24,570
$
1,014,465
$
419,351
$
(595,114)
External Contracts & Services
1,400
919,351
419,351
(500,000)
Internal Contracts & Services
23,170
95,114
-
(95,114)
Information Technology
815,609
1,160,520
772,160
(388,360)
Debt
423,429
706,031
1,173,428
467,397
NON-PERSONNEL SUBTOTAL
1,263,608
2,881,016
2,364,939
(516,077)
Total
$
1,263,608
$
2,881,016
$
2,831,736
$
(49,280)
Revenues by Category
FY2022
Actual
FY2023
Budget
FY2024
Proposed
FY2023-2024
Change
Rev from Federal Agencies
$
-
$
1,115,520
$
648,160
$
(467,360)
Rev from Other Agencies
-
-
263,127
263,127
Total
$
-
$
1,115,520
$
911,287
$
(204,233)
Personnel Expenditures
Job
Number
Job Title / Wages
FY2022
Budget
FY2023
Budget
FY2024
Proposed
Salary Range
Total
FTE, Salaries, and Wages
20000067
Information Systems
Analyst 1
0.00
0.00
3.00
$
58,239 -
70,795
$
212,385
20001234
Program Coordinator
0.00
0.00
1.00
33,904 -
184,808
135,000
FTE, Salaries, and Wages Subtotal
0.00
0.00
4.00
$
347,385
FY2022
Actual
FY2023
Budget
FY2024
Proposed
FY2023-2024
Change
Fringe Benefits
Flexible Benefits
$
-
$
-
$
30,400
$
30,400
Long-Term Disability
-
-
1,389
1,389
Medicare
-
-
5,036
5,036
Other Post-Employment Benefits
-
-
22,860
22,860
Retiree Medical Trust
-
-
869
869
Retirement 401 Plan
-
-
3,474
3,474
Retirement ADC
-
-
47,175
47,175
Risk Management Administration
-
-
5,172
5,172
Unemployment Insurance
-
-
407
407
Workers' Compensation
-
-
2,630
2,630
Fringe Benefits Subtotal
$
-
$
-
$
119,412
$
119,412
Total Personnel Expenditures
$
466,797
Department of Information Technology
City of San Diego
Fiscal Year 2024 Proposed Budget
GIS Fund
Department Expenditures
FY2022
Actual
FY2023
Budget
FY2024
Proposed
FY2023-2024
Change
Information Technology
$
4,631,031
$
5,271,628
$
5,010,189
$
(261,439)
Total
$
4,631,031
$
5,271,628
$
5,010,189
$
(261,439)
Department Personnel
FY2022
Budget
FY2023
Budget
FY2024
Proposed
FY2023-2024
Change
Information Technology
14.00
14.00
14.00
0.00
Total
14.00
14.00
14.00
0.00
Significant Budget Adjustments
FTE
Expenditures
Revenue
Salary and Benefit Adjustments
Adjustments to reflect savings resulting from vacant
positions for any period of the fiscal year, retirement
contributions, retiree health contributions, and labor
negotiations.
0.00
$
150,807
$
-
ESRI Enterprise Licensing
Addition of non-personnel expenditures associated to
ESRI Enterprise licensing increase to support critical
planning and maintenance of geospatial service
operations.
0.00
150,000
150,000
Regional Aerial Imagery
Addition of non-personnel expenditures associated to
Regional Aerial Imagery to support mapping, landcover
analytics, asset management and
environmental stewardship.
0.00
89,000
89,000
Conversion to Geographic Information System Format
Addition of one-time non-personnel expenditures to
support conversion of construction documents to
Geographic Information System format.
0.00
10,000
10,000
Non-Discretionary Adjustment
Adjustment to expenditure allocations that are
determined outside of the department’s direct control.
These allocations are generally based on prior year
expenditure trends and examples of these include
utilities, insurance, and rent.
0.00
(3,893)
-
Support for Information Technology
Adjustment to expenditure allocations according to an
annual review of information technology funding
requirements.
0.00
(657,353)
-
Non-Discretionary Revenue Adjustment
Adjustment to reflect revised revenue projections.
0.00
-
(163,883)
Total
0.00
$
(261,439)
$
85,117
Department of Information Technology
City of San Diego
Fiscal Year 2024 Proposed Budget
Expenditures by Category
FY2022
Actual
FY2023
Budget
FY2024
Proposed
FY2023-2024
Change
PERSONNEL
Personnel Cost
$
858,252
$
982,964
$
1,116,888
$
133,924
Fringe Benefits
715,575
719,093
735,976
16,883
PERSONNEL SUBTOTAL
1,573,827
1,702,057
1,852,864
150,807
NON-PERSONNEL
Supplies
$
376
$
10,000
$
10,000
$
-
Contracts & Services
988,458
1,169,312
1,165,419
(3,893)
External Contracts & Services
750,450
767,943
767,943
-
Internal Contracts & Services
238,008
401,369
397,476
(3,893)
Information Technology
2,068,370
2,390,259
1,981,906
(408,353)
NON-PERSONNEL SUBTOTAL
3,057,204
3,569,571
3,157,325
(412,246)
Total
$
4,631,031
$
5,271,628
$
5,010,189
$
(261,439)
Revenues by Category
FY2022
Actual
FY2023
Budget
FY2024
Proposed
FY2023-2024
Change
Charges for Services
$
4,289,623
$
5,030,845
$
5,115,962
$
85,117
Other Revenue
299
-
-
-
Rev from Money and Prop
(2,652)
-
-
-
Rev from Other Agencies
334,241
195,303
195,303
-
Total
$
4,621,510
$
5,226,148
$
5,311,265
$
85,117
Personnel Expenditures
Job
Number
Job Title / Wages
FY2022
Budget
FY2023
Budget
FY2024
Proposed
Salary Range
Total
FTE, Salaries, and Wages
20001168
Deputy Director
1.00
1.00
1.00
$
62,941 -
231,483
$
186,991
21000432
Geographic Info Systems
Analyst 2
6.00
6.00
6.00
70,795 -
85,546
476,988
21000433
Geographic Info Systems
Analyst 3
3.00
3.00
3.00
77,711 -
93,968
278,931
21000434
Geographic Info Systems
Analyst 4
1.00
1.00
1.00
77,794 -
94,261
81,684
20000293
Information Systems
Analyst 3
1.00
1.00
1.00
77,711 -
93,968
98,667
20000377
Information Systems
Technician
1.00
1.00
1.00
55,763 -
67,197
70,557
20001234
Program Coordinator
1.00
1.00
1.00
33,904 -
184,808
141,463
Budgeted Personnel
Expenditure Savings
(230,267)
Vacation Pay In Lieu
11,874
FTE, Salaries, and Wages Subtotal
14.00
14.00
14.00
$
1,116,888
Department of Information Technology
City of San Diego
Fiscal Year 2024 Proposed Budget
FY2022
Actual
FY2023
Budget
FY2024
Proposed
FY2023-2024
Change
Fringe Benefits
Employee Offset Savings
$
9,602
$
10,814
$
10,560
$
(254)
Flexible Benefits
138,665
144,072
136,194
(7,878)
Long-Term Disability
3,681
3,401
4,420
1,019
Medicare
12,787
14,083
16,022
1,939
Other Post-Employment Benefits
62,854
56,890
62,865
5,975
Retiree Medical Trust
1,115
1,289
1,767
478
Retirement 401 Plan
-
-
7,060
7,060
Retirement ADC
404,686
396,845
450,995
54,150
Risk Management Administration
11,215
11,650
14,223
2,573
Supplemental Pension Savings Plan
64,572
74,149
24,141
(50,008)
Unemployment Insurance
1,255
1,235
1,292
57
Workers' Compensation
5,143
4,665
6,437
1,772
Fringe Benefits Subtotal
$
715,575
$
719,093
$
735,976
$
16,883
Total Personnel Expenditures
$
1,852,864
Information Technology Fund
Department Expenditures
FY2022
Actual
FY2023
Budget
FY2024
Proposed
FY2023-2024
Change
Citywide IT Fixed Expenses
$
71,844,782
$
27,073,123
$
74,476,936
$
47,403,813
Enterprise IT Sourcing Operations
1,207,069
1,379,102
1,471,622
92,520
Enterprise Resource Planning
314
-
-
-
Financial & Support Services
2,871,514
54,746,621
5,032,744
(49,713,877)
Information Technology
3,718,079
3,707,042
4,657,308
950,266
IT Contract Management
1,502,216
1,787,651
1,652,529
(135,122)
Total
$
81,143,974
$
88,693,539
$
87,291,139
$
(1,402,400)
Department Personnel
FY2022
Budget
FY2023
Budget
FY2024
Proposed
FY2023-2024
Change
Enterprise IT Sourcing Operations
5.00
8.00
7.00
(1.00)
Enterprise Resource Planning
1.00
0.00
0.00
0.00
Financial & Support Services
13.00
15.00
15.00
0.00
Information Technology
22.00
18.00
22.00
4.00
IT Contract Management
3.00
3.00
3.00
0.00
Total
44.00
44.00
47.00
3.00
Department of Information Technology
City of San Diego
Fiscal Year 2024 Proposed Budget
Significant Budget Adjustments
FTE
Expenditures
Revenue
Microsoft Licensing
Addition of non-personnel expenditures associated to
estimated contractual increase in Microsoft licenses due
to rising market rates and increased utilization.
0.00
$
1,015,000
$
1,015,000
Salary and Benefit Adjustments
Adjustments to reflect savings resulting from vacant
positions for any period of the fiscal year, retirement
contributions, retiree health contributions, and labor
negotiations.
0.00
594,294
-
Support for Information Technology
Adjustment to expenditure allocations according to an
annual review of information technology funding
requirements.
0.00
437,485
-
Centralization of Finance and Support Staff
Transfer of 3.00 FTE positions from the Wireless
Communications Technology Fund and OneSD Support
Fund to the Information Technology Fund to centralize
financial and support services.
3.00
353,766
-
Electronic Bidding Software
Addition of non-personnel expenditures to purchase a
license for electronic bidding software.
0.00
300,000
300,000
Adobe Licensing
Addition of non-personnel expenditures associated to
estimated contractual increase in Adobe licenses due to
rising market rates and increased utilization.
0.00
155,000
155,000
Digital Productivity Tools
Addition of non-personnel expenditures for
digital productivity tools associated to increased
electronic processes and demand.
0.00
100,000
100,000
Smartsheets Licensing Citywide
Addition of non-personnel expenditures for Smartsheets
licenses associated to increased demand to assist with
collaboration and work management among City staff.
0.00
65,000
65,000
Support for Web Security Certificates
Addition of non-personnel expenditures to support web
security certificate renewals with a component to reduce
downtime and security risk.
0.00
60,000
60,000
Strategic Organizational Realignment
Addition of 3.00 FTE positions and reduction of 3.00 FTE
positions to support the department’s strategic
organizational realignment.
0.00
37,359
68,930
Pay-in Lieu of Annual Leave Adjustments
Adjustments to expenditures associated with projected
compensation to employees in-lieu of the use of annual
leave.
0.00
35,614
-
OKTA Licensing
Addition of non-personnel expenditures associated to
estimated contractual increase in OKTA Single Sign-On
licenses due to rising market rates.
0.00
30,000
30,000
Department of Information Technology
City of San Diego
Fiscal Year 2024 Proposed Budget
Significant Budget Adjustments
FTE
Expenditures
Revenue
SalesForce Licensing
Addition of non-personnel expenditures for estimated
contractual increase in Salesforce licenses associated to
rising market rates.
0.00
6,000
6,000
Non-Discretionary Adjustment
Adjustment to expenditure allocations that are
determined outside of the department’s direct control.
These allocations are generally based on prior year
expenditure trends and examples of these include
utilities, insurance, and rent.
0.00
(73,316)
-
One-Time Additions and Annualizations
Adjustment to reflect one-time revenues and
expenditures, and the annualization of revenues and
expenditures, implemented in Fiscal Year 2023.
0.00
(4,518,602)
(500,000)
Non-Discretionary Revenue Adjustment
Adjustment to reflect revised revenue projections.
0.00
-
997,848
Public, Educational, and Governmental (PEG) Revenue
Adjustment
Adjustment to reflect revised revenue projections.
0.00
-
(172,724)
Total
3.00
$
(1,402,400)
$
2,125,054
Expenditures by Category
FY2022
Actual
FY2023
Budget
FY2024
Proposed
FY2023-2024
Change
PERSONNEL
Personnel Cost
$
4,494,654
$
5,405,067
$
5,982,170
$
577,103
Fringe Benefits
2,392,326
2,267,373
2,711,303
443,930
PERSONNEL SUBTOTAL
6,886,980
7,672,440
8,693,473
1,021,033
NON-PERSONNEL
Supplies
$
17,238
$
23,544
$
23,195
$
(349)
Contracts & Services
2,327,572
79,746,371
76,581,498
(3,164,873)
External Contracts & Services
1,380,964
1,620,769
1,542,472
(78,297)
Internal Contracts & Services
946,608
78,125,602
75,039,026
(3,086,576)
Information Technology
71,806,514
1,226,522
1,964,007
737,485
Energy and Utilities
14,823
17,512
21,816
4,304
Other
3,600
7,150
7,150
-
Capital Expenditures
87,248
-
-
-
NON-PERSONNEL SUBTOTAL
74,256,995
81,021,099
78,597,666
(2,423,433)
Total
$
81,143,974
$
88,693,539
$
87,291,139
$
(1,402,400)
Revenues by Category
FY2022
Actual
FY2023
Budget
FY2024
Proposed
FY2023-2024
Change
Charges for Services
$
83,373,268
$
85,355,648
$
87,480,702
$
2,125,054
Other Revenue
492
-
-
-
Rev from Money and Prop
(85,303)
-
-
-
Rev from Other Agencies
139,616
-
-
-
Total
$
83,428,072
$
85,355,648
$
87,480,702
$
2,125,054
Department of Information Technology
City of San Diego
Fiscal Year 2024 Proposed Budget
Personnel Expenditures
Job
Number
Job Title / Wages
FY2022
Budget
FY2023
Budget
FY2024
Proposed
Salary Range
Total
FTE, Salaries, and Wages
20000024
Administrative Aide 2
1.00
1.00
1.00
$
54,716 -
65,935
$
60,081
20001140
Assistant Department
Director
0.00
1.00
1.00
83,242 -
315,328
226,022
20001202
Assistant Deputy Director
0.00
0.00
2.00
62,941 -
231,483
347,425
20000119
Associate Management
Analyst
1.00
1.00
1.00
69,466 -
83,940
66,207
20001101
Department Director
1.00
1.00
1.00
83,242 -
315,328
246,274
20001168
Deputy Director
2.00
1.00
1.00
62,941 -
231,483
154,573
20000924
Executive Assistant
1.00
1.00
1.00
54,883 -
66,380
68,654
20000293
Information Systems
Analyst 3
8.00
6.00
6.00
77,711 -
93,968
592,002
20000998
Information Systems
Analyst 4
2.00
2.00
1.00
87,409 -
105,912
111,208
20000180
Information Systems
Manager
1.00
1.00
1.00
108,456 -
131,369
137,937
20000680
Payroll Specialist 2
1.00
1.00
1.00
46,697 -
56,380
59,199
20001234
Program Coordinator
6.00
9.00
9.00
33,904 -
184,808
1,169,940
20001222
Program Manager
18.00
18.00
18.00
62,941 -
231,483
2,772,015
20000015
Senior Management
Analyst
1.00
0.00
2.00
76,252 -
92,204
188,249
20000970
Supervising Management
Analyst
1.00
1.00
1.00
81,732 -
99,033
103,985
Budgeted Personnel
Expenditure Savings
(463,719)
Overtime Budgeted
5,000
Vacation Pay In Lieu
137,118
FTE, Salaries, and Wages Subtotal
44.00
44.00
47.00
$
5,982,170
FY2022
Actual
FY2023
Budget
FY2024
Proposed
FY2023-2024
Change
Fringe Benefits
Employee Offset Savings
$
28,423
$
26,612
$
30,651
$
4,039
Flexible Benefits
517,745
551,677
562,906
11,229
Long-Term Disability
18,921
18,502
23,366
4,864
Medicare
66,404
76,638
84,681
8,043
Other Post-Employment Benefits
243,997
233,249
251,460
18,211
Retiree Medical Trust
8,043
10,485
11,801
1,316
Retirement 401 Plan
5,743
13,349
44,945
31,596
Retirement ADC
1,123,036
938,547
1,519,797
581,250
Retirement DROP
4,670
6,870
3,009
(3,861)
Risk Management Administration
43,443
47,765
56,892
9,127
Supplemental Pension Savings Plan
298,274
312,709
84,251
(228,458)
Unemployment Insurance
6,451
6,716
6,829
113
Workers' Compensation
27,176
24,254
30,715
6,461
Fringe Benefits Subtotal
$
2,392,326
$
2,267,373
$
2,711,303
$
443,930
Total Personnel Expenditures
$
8,693,473
Department of Information Technology
City of San Diego
Fiscal Year 2024 Proposed Budget
OneSD Support Fund
Department Expenditures
FY2022
Actual
FY2023
Budget
FY2024
Proposed
FY2023-2024
Change
Enterprise Resource Planning
$
24,953,995
$
30,278,448
$
29,200,927
$
(1,077,521)
Financial & Support Services
-
89,240
107,754
18,514
Total
$
24,953,995
$
30,367,688
$
29,308,681
$
(1,059,007)
Department Personnel
FY2022
Budget
FY2023
Budget
FY2024
Proposed
FY2023-2024
Change
Enterprise Resource Planning
30.00
30.00
29.00
(1.00)
Total
30.00
30.00
29.00
(1.00)
Significant Budget Adjustments
FTE
Expenditures
Revenue
0.00
$
400,000
$
400,000
0.00
400,000
400,000
0.00
380,319
-
0.00
200,000
200,000
0.00
18,514
-
0.00
(43,453)
-
ESRI Enterprise Licensing Consultant
Addition of one-time non-personnel expenditures to
determine the feasibility, roadmap and timeline for
a next-generation Enterprise Resource Planning system.
Inventory Scanning Software Consultant
Addition of one-time non-personnel expenditures to
implement barcode scanning at Central Stores to
improve inventory accuracy.
Salary and Benefit Adjustments
Adjustments to reflect savings resulting from vacant
positions for any period of the fiscal year, retirement
contributions, retiree health contributions, and labor
negotiations.
Budget Module Technical Support Consultant
Addition of one-time non-personnel expenditure to
provide technical support for implementation of the new
budgeting module.
Pay-in Lieu of Annual Leave Adjustments
Adjustments to expenditures associated with projected
compensation to employees in-lieu of the use of annual
leave.
Support for Information Technology
Adjustment to expenditure allocations according to an
annual review of information technology funding
requirements.
Centralization of Finance and Support Staff
Transfer of 3.00 FTE positions from the Wireless
Communications Technology Fund and OneSD Support
Fund to the Information Technology Fund to centralize
financial and support services.
(1.00)
(137,003)
-
Department of Information Technology
City of San Diego
Fiscal Year 2024 Proposed Budget
Significant Budget Adjustments
FTE
Expenditures
Revenue
Non-Discretionary Adjustment
Adjustment to expenditure allocations that are
determined outside of the department’s direct control.
These allocations are generally based on prior year
expenditure trends and examples of these include
utilities, insurance, and rent.
0.00
(277,384)
-
One-Time Additions and Annualizations
Adjustment to reflect one-time revenues and
expenditures, and the annualization of revenues and
expenditures, implemented in Fiscal Year 2023.
0.00
(2,000,000)
-
Non-Discretionary Revenue Adjustment
Adjustment to reflect revised revenue projections.
0.00
-
447,920
Total
(1.00)
$
(1,059,007)
$
1,447,920
Expenditures by Category
FY2022
Actual
FY2023
Budget
FY2024
Proposed
FY2023-2024
Change
PERSONNEL
Personnel Cost
$
3,162,061
$
3,736,537
$
3,872,978
$
136,441
Fringe Benefits
2,271,676
2,240,189
2,365,578
125,389
PERSONNEL SUBTOTAL
5,433,738
5,976,726
6,238,556
261,830
NON-PERSONNEL
Supplies
$
4,121
$
34,919
$
34,570
$
(349)
Contracts & Services
2,680,514
4,177,835
3,900,800
(277,035)
External Contracts & Services
440,113
512,339
333,762
(178,577)
Internal Contracts & Services
2,240,401
3,665,496
3,567,038
(98,458)
Information Technology
16,832,668
20,170,708
19,127,255
(1,043,453)
Energy and Utilities
2,946
6,500
6,500
-
Other
8
1,000
1,000
-
NON-PERSONNEL SUBTOTAL
19,520,257
24,390,962
23,070,125
(1,320,837)
Total
$
24,953,995
$
30,367,688
$
29,308,681
$
(1,059,007)
Revenues by Category
FY2022
Actual
FY2023
Budget
FY2024
Proposed
FY2023-2024
Change
Charges for Services
$
25,413,904
$
27,787,305
$
29,235,225
$
1,447,920
Other Revenue
4,954
-
-
-
Rev from Money and Prop
26,046
-
-
-
Total
$
25,444,904
$
27,787,305
$
29,235,225
$
1,447,920
Department of Information Technology
City of San Diego
Fiscal Year 2024 Proposed Budget
Personnel Expenditures
Job
Number
Job Title / Wages
FY2022
Budget
FY2023
Budget
FY2024
Proposed
Salary Range
Total
FTE, Salaries, and Wages
20001247
Business Systems Analyst 2
1.00
1.00
1.00
$
69,276 -
83,745
$
87,932
20001168
Deputy Director
1.00
1.00
1.00
62,941 -
231,483
186,991
20001234
Program Coordinator
16.00
17.00
16.00
33,904 -
184,808
2,149,846
20001222
Program Manager
11.00
10.00
11.00
62,941 -
231,483
1,680,046
20000015
Senior Management
Analyst
1.00
1.00
0.00
76,252 -
92,204
-
Budgeted Personnel
Expenditure Savings
(339,591)
Vacation Pay In Lieu
107,754
FTE, Salaries, and Wages Subtotal
30.00
30.00
29.00
$
3,872,978
FY2022
Actual
FY2023
Budget
FY2024
Proposed
FY2023-2024
Change
Fringe Benefits
Employee Offset Savings
$
35,436
$
37,954
$
40,548
$
2,594
Flexible Benefits
421,383
447,216
445,061
(2,155)
Long-Term Disability
13,392
12,772
15,062
2,290
Medicare
45,587
52,893
54,595
1,702
Other Post-Employment Benefits
158,037
153,603
148,590
(5,013)
Retiree Medical Trust
4,407
5,621
5,684
63
Retirement 401 Plan
10,207
15,344
18,229
2,885
Retirement ADC
1,390,375
1,313,131
1,450,465
137,334
Retirement DROP
3,785
4,109
4,315
206
Risk Management Administration
28,184
31,455
33,618
2,163
Supplemental Pension Savings Plan
141,568
146,161
127,341
(18,820)
Unemployment Insurance
4,562
4,630
4,401
(229)
Workers' Compensation
14,755
15,300
17,669
2,369
Fringe Benefits Subtotal
$
2,271,676
$
2,240,189
$
2,365,578
$
125,389
Total Personnel Expenditures
$
6,238,556
Wireless Communications Technology Fund
Department Expenditures
FY2022
Actual
FY2023
Budget
FY2024
Proposed
FY2023-2024
Change
Financial & Support Services
$
-
$
(83,986)
$
19,070
$
103,056
Wireless Technology Services
9,801,954
10,851,341
11,943,166
1,091,825
Total
$
9,801,954
$
10,767,355
$
11,962,236
$
1,194,881
Department Personnel
FY2022
Budget
FY2023
Budget
FY2024
Proposed
FY2023-2024
Change
Wireless Technology Services
45.35
45.35
43.35
(2.00)
Total
45.35
45.35
43.35
(2.00)
Department of Information Technology
City of San Diego
Fiscal Year 2024 Proposed Budget
Significant Budget Adjustments
FTE
Expenditures
Revenue
Public Safety Radio Modernization Project
Addition of one-time non-personnel expenditures
associated with maintenance and support costs for the
Public Safety Radio Modernization Project Phase 1 and
Phase 2.
0.00
$
1,185,607
$
1,185,607
Salary and Benefit Adjustments
Adjustments to reflect savings resulting from vacant
positions for any period of the fiscal year, retirement
contributions, retiree health contributions, and labor
negotiations.
0.00
541,379
-
Non-Discretionary Adjustment
Adjustment to expenditure allocations that are
determined outside of the department’s direct control.
These allocations are generally based on prior year
expenditure trends and examples of these include
utilities, insurance, and rent.
0.00
64,361
-
Pay-in Lieu of Annual Leave Adjustments
Adjustments to expenditures associated with projected
compensation to employees in-lieu of the use of annual
leave.
0.00
19,070
-
Non-Standard Hour Personnel Funding
Funding allocated according to a zero-based annual
review of hourly funding requirements.
0.00
10,486
49,394
Dispatch Maintenance Support
Addition of non-personnel expenditures to support
dispatch maintenance for the Public Safety Radio System.
0.00
7,639
7,639
Support for Information Technology
Adjustment to expenditure allocations according to an
annual review of information technology funding
requirements.
0.00
(52,288)
-
Centralization of Finance and Support Staff
Transfer of 3.00 FTE positions from the Wireless
Communications Technology Fund and OneSD Support
Fund to the Information Technology Fund to centralize
financial and support services.
(2.00)
(216,763)
-
One-Time Additions and Annualizations
Adjustment to reflect one-time revenues and
expenditures, and the annualization of revenues and
expenditures, implemented in Fiscal Year 2023.
0.00
(364,610)
(39,063)
Non-Discretionary Revenue Adjustment
Adjustment to reflect revised revenue projections.
0.00
-
1,886,206
Total
(2.00)
$
1,194,881
$
3,089,783
Department of Information Technology
City of San Diego
Fiscal Year 2024 Proposed Budget
Expenditures by Category
FY2022
Actual
FY2023
Budget
FY2024
Proposed
FY2023-2024
Change
PERSONNEL
Personnel Cost
$
2,964,809
$
3,317,849
$
3,524,132
$
206,283
Fringe Benefits
2,621,692
2,560,015
2,707,904
147,889
PERSONNEL SUBTOTAL
5,586,501
5,877,864
6,232,036
354,172
NON-PERSONNEL
Supplies
$
241,548
$
245,919
$
245,919
$
-
Contracts & Services
3,307,673
3,823,169
4,654,333
831,164
External Contracts & Services
2,530,970
3,315,821
4,144,457
828,636
Internal Contracts & Services
776,704
507,348
509,876
2,528
Information Technology
317,658
440,433
388,145
(52,288)
Energy and Utilities
320,822
378,982
440,816
61,834
Other
-
500
500
-
Capital Expenditures
27,265
-
-
-
Debt
487
488
487
(1)
NON-PERSONNEL SUBTOTAL
4,215,453
4,889,491
5,730,200
840,709
Total
$
9,801,954
$
10,767,355
$
11,962,236
$
1,194,881
Revenues by Category
FY2022
Actual
FY2023
Budget
FY2024
Proposed
FY2023-2024
Change
Charges for Services
$
8,646,208
$
10,204,680
$
13,294,463
$
3,089,783
Other Revenue
16,058
-
-
-
Rev from Money and Prop
44,851
48,261
48,261
-
Rev from Other Agencies
9,582
-
-
-
Total
$
8,716,700
$
10,252,941
$
13,342,724
$
3,089,783
Personnel Expenditures
Job
Number
Job Title / Wages
FY2022
Budget
FY2023
Budget
FY2024
Proposed
Salary Range
Total
FTE, Salaries, and Wages
20000011
Account Clerk
1.00
1.00
0.00
$
42,394 -
51,026
$
-
20000251
Apprentice 1-
Communications
Technician
1.00
3.00
2.00
47,295 -
63,045
123,608
20000252
Apprentice 2-
Communications
Technician
1.00
1.00
1.00
59,125 -
74,898
78,643
20000139
Associate Communications
Engineer
4.00
4.00
4.00
93,938 -
113,452
476,496
90000139
Associate Communications
Engineer - Hourly
0.35
0.35
0.35
93,938 -
113,452
39,708
20000403
Communications
Technician
18.00
16.00
17.00
70,507 -
84,570
1,404,882
20000405
Communications
Technician Supervisor
2.00
2.00
2.00
81,637 -
98,675
206,951
20001168
Deputy Director
1.00
1.00
1.00
62,941 -
231,483
186,991
20000419
Equipment Technician 1
7.00
7.00
7.00
43,656 -
52,307
377,573
20000425
Equipment Technician 2
1.00
1.00
1.00
47,911 -
57,105
59,960
20000288
Senior Communications
Engineer
1.00
1.00
1.00
108,285 -
130,904
137,449
Department of Information Technology
City of San Diego
Fiscal Year 2024 Proposed Budget
Personnel Expenditures
Job
Number
Job Title / Wages
FY2022
Budget
FY2023
Budget
FY2024
Proposed
Salary Range
Total
20000897
Senior Communications
Technician
5.00
5.00
5.00
74,029 -
88,778
462,352
20000402
Senior Communications
Technician Supervisor
1.00
1.00
1.00
93,927 -
113,375
119,044
20000015
Senior Management
Analyst
1.00
1.00
0.00
76,252 -
92,204
-
20000955
Storekeeper 1
1.00
1.00
1.00
40,339 -
48,380
50,799
Budgeted Personnel
Expenditure Savings
(444,192)
Overtime Budgeted
34,768
Reg Pay For Engineers
98,049
Termination Pay Annual
Leave
41,235
Vacation Pay In Lieu
69,816
FTE, Salaries, and Wages Subtotal
45.35
45.35
43.35
$
3,524,132
FY2022
Actual
FY2023
Budget
FY2024
Proposed
FY2023-2024
Change
Fringe Benefits
Employee Offset Savings
$
9,310
$
10,530
$
9,690
$
(840)
Flexible Benefits
501,961
530,160
500,448
(29,712)
Long-Term Disability
12,166
11,223
13,122
1,899
Medicare
45,089
47,798
48,986
1,188
Other Post-Employment Benefits
241,471
221,871
211,455
(10,416)
Retiree Medical Trust
2,717
3,064
3,446
382
Retirement 401 Plan
1,492
1,376
11,772
10,396
Retirement ADC
1,546,169
1,428,730
1,678,318
249,588
Retirement DROP
9,293
12,706
7,664
(5,042)
Risk Management Administration
42,979
45,435
47,841
2,406
Supplemental Pension Savings Plan
185,324
213,602
126,898
(86,704)
Unemployment Insurance
4,146
4,061
3,834
(227)
Workers' Compensation
19,576
29,459
44,430
14,971
Fringe Benefits Subtotal
$
2,621,692
$
2,560,015
$
2,707,904
$
147,889
Total Personnel Expenditures
$
6,232,036
Department of Information Technology
City of San Diego
Fiscal Year 2024 Proposed Budget
Revenue and Expense Statement (Non–General Fund)
GIS Fund
FY2022
Actual
FY2023*
Budget
FY2024**
Proposed
BEGINNING BALANCE AND RESERVES
Balance from Prior Year
$
536,613
$
527,093
$
748,104
TOTAL BALANCE AND RESERVES
$
536,613
$
527,093
$
748,104
REVENUE
Charges for Services
$
4,289,623
$
5,030,845
$
5,115,962
Other Revenue
299
-
-
Revenue from Other Agencies
334,241
195,303
195,303
Revenue from Use of Money and Property
(2,652)
-
-
TOTAL REVENUE
$
4,621,510
$
5,226,148
$
5,311,265
TOTAL BALANCE, RESERVES, AND REVENUE
$
5,158,124
$
5,753,241
$
6,059,369
OPERATING EXPENSE
Personnel Expenses
$
858,252
$
982,964
$
1,116,888
Fringe Benefits
715,575
719,093
735,976
Supplies
376
10,000
10,000
Contracts & Services
988,458
1,169,312
1,165,419
Information Technology
2,068,370
2,390,259
1,981,906
TOTAL OPERATING EXPENSE
$
4,631,031
$
5,271,628
$
5,010,189
TOTAL EXPENSE
$
4,631,031
$
5,271,628
$
5,010,189
BALANCE
$
527,093
$
481,613
$
1,049,180
TOTAL BALANCE, RESERVES, AND EXPENSE
$
5,158,124
$
5,753,241
$
6,059,369
* At the time of publication, audited financial statements for Fiscal Year 2023 were not available. Therefore, the Fiscal Year 2023
column reflects final budgeted revenue and expense amounts from the Fiscal Year 2023 Adopted Budget, while the beginning
Fiscal Year 2023 balance amount reflects the audited Fiscal Year 2022 ending balance.
** Fiscal Year 2024 Beginning Fund Balance reflect the projected Fiscal Year 2023 Ending Fund Balance based on updated
Revenue and Expenditures projections for Fiscal Year 2023.
Department of Information Technology
City of San Diego
Fiscal Year 2024 Proposed Budget
Revenue and Expense Statement (Non–General Fund)
Information Technology Fund
FY2022
Actual
FY2023*
Budget
FY2024**
Proposed
BEGINNING BALANCE AND RESERVES
Balance from Prior Year
$
2,503,270
$
4,787,368
$
3,398,717
Continuing Appropriation - CIP
136,825
136,825
136,825
TOTAL BALANCE AND RESERVES
$
2,640,094
$
4,924,193
$
3,535,541
REVENUE
Charges for Services
$
83,373,268
$
85,355,648
$
87,480,702
Other Revenue
492
-
-
Revenue from Other Agencies
139,616
-
-
Revenue from Use of Money and Property
(85,303)
-
-
TOTAL REVENUE
$
83,428,072
$
85,355,648
$
87,480,702
TOTAL BALANCE, RESERVES, AND REVENUE
$
86,068,167
$
90,279,841
$
91,016,243
OPERATING EXPENSE
Personnel Expenses
$
4,494,654
$
5,405,067
$
5,982,170
Fringe Benefits
2,392,326
2,267,373
2,711,303
Supplies
17,238
23,544
23,195
Contracts & Services
2,327,572
79,746,371
76,581,498
Information Technology
71,806,514
1,226,522
1,964,007
Energy and Utilities
14,823
17,512
21,816
Other Expenses
3,600
7,150
7,150
Capital Expenditures
87,248
-
-
TOTAL OPERATING EXPENSE
$
81,143,974
$
88,693,539
$
87,291,139
TOTAL EXPENSE
$
81,143,974
$
88,693,539
$
87,291,139
RESERVES
Continuing Appropriation - CIP
$
136,825
$
136,825
$
136,825
TOTAL RESERVES
$
136,825
$
136,825
$
136,825
BALANCE
$
4,787,368
$
1,449,477
$
3,588,279
TOTAL BALANCE, RESERVES, AND EXPENSE
$
86,068,167
$
90,279,841
$
91,016,243
* At the time of publication, audited financial statements for Fiscal Year 2023 were not available. Therefore, the Fiscal Year 2023
column reflects final budgeted revenue and expense amounts from the Fiscal Year 2023 Adopted Budget, while the beginning
Fiscal Year 2023 balance amount reflects the audited Fiscal Year 2022 ending balance.
** Fiscal Year 2024 Beginning Fund Balance reflect the projected Fiscal Year 2023 Ending Fund Balance based on updated
Revenue and Expenditures projections for Fiscal Year 2023.
Department of Information Technology
City of San Diego
Fiscal Year 2024 Proposed Budget
Revenue and Expense Statement (Non–General Fund)
OneSD Support Fund
FY2022
Actual
FY2023*
Budget
FY2024**
Proposed
BEGINNING BALANCE AND RESERVES
Balance from Prior Year
$
5,600,580
$
6,091,489
$
4,160,326
TOTAL BALANCE AND RESERVES
$
5,600,580
$
6,091,489
$
4,160,326
REVENUE
Charges for Services
$
25,413,904
$
27,787,305
$
29,235,225
Other Revenue
4,954
-
-
Revenue from Use of Money and Property
26,046
-
-
TOTAL REVENUE
$
25,444,904
$
27,787,305
$
29,235,225
TOTAL BALANCE, RESERVES, AND REVENUE
$
31,045,483
$
33,878,794
$
33,395,551
OPERATING EXPENSE
Personnel Expenses
$
3,162,061
$
3,736,537
$
3,872,978
Fringe Benefits
2,271,676
2,240,189
2,365,578
Supplies
4,121
34,919
34,570
Contracts & Services
2,680,514
4,177,835
3,900,800
Information Technology
16,832,668
20,170,708
19,127,255
Energy and Utilities
2,946
6,500
6,500
Other Expenses
8
1,000
1,000
TOTAL OPERATING EXPENSE
$
24,953,995
$
30,367,688
$
29,308,681
TOTAL EXPENSE
$
24,953,995
$
30,367,688
$
29,308,681
BALANCE
$
6,091,489
$
3,511,106
$
4,086,870
TOTAL BALANCE, RESERVES, AND EXPENSE
$
31,045,483
$
33,878,794
$
33,395,551
* At the time of publication, audited financial statements for Fiscal Year 2023 were not available. Therefore, the Fiscal Year 2023
column reflects final budgeted revenue and expense amounts from the Fiscal Year 2023 Adopted Budget, while the beginning
Fiscal Year 2023 balance amount reflects the audited Fiscal Year 2022 ending balance.
** Fiscal Year 2024 Beginning Fund Balance reflect the projected Fiscal Year 2023 Ending Fund Balance based on updated
Revenue and Expenditures projections for Fiscal Year 2023.
Department of Information Technology
City of San Diego
Fiscal Year 2024 Proposed Budget
Revenue and Expense Statement (Non–General Fund)
Wireless Communications Technology Fund
FY2022
Actual
FY2023*
Budget
FY2024**
Proposed
BEGINNING BALANCE AND RESERVES
Balance from Prior Year
$
1,231,400
$
146,145
$
181,991
TOTAL BALANCE AND RESERVES
$
1,231,400
$
146,145
$
181,991
REVENUE
Charges for Services
$
8,646,208
$
10,204,680
$
13,294,463
Other Revenue
16,058
-
-
Revenue from Other Agencies
9,582
-
-
Revenue from Use of Money and Property
44,851
48,261
48,261
TOTAL REVENUE
$
8,716,700
$
10,252,941
$
13,342,724
TOTAL BALANCE, RESERVES, AND REVENUE
$
9,948,100
$
10,399,086
$
13,524,715
OPERATING EXPENSE
Personnel Expenses
$
2,964,809
$
3,317,849
$
3,524,132
Fringe Benefits
2,621,692
2,560,015
2,707,904
Supplies
241,548
245,919
245,919
Contracts & Services
3,307,673
3,823,169
4,654,333
Information Technology
317,658
440,433
388,145
Energy and Utilities
320,822
378,982
440,816
Other Expenses
-
500
500
Capital Expenditures
27,265
-
-
Debt Expenses
487
488
487
TOTAL OPERATING EXPENSE
$
9,801,954
$
10,767,355
$
11,962,236
TOTAL EXPENSE
$
9,801,954
$
10,767,355
$
11,962,236
BALANCE
$
146,145
$
(368,269)
$
1,562,479
TOTAL BALANCE, RESERVES, AND EXPENSE
$
9,948,100
$
10,399,086
$
13,524,715
* At the time of publication, audited financial statements for Fiscal Year 2023 were not available. Therefore, the Fiscal Year 2023
column reflects final budgeted revenue and expense amounts from the Fiscal Year 2023 Adopted Budget, while the beginning
Fiscal Year 2023 balance amount reflects the audited Fiscal Year 2022 ending balance.
** Fiscal Year 2024 Beginning Fund Balance reflect the projected Fiscal Year 2023 Ending Fund Balance based on updated
Revenue and Expenditures projections for Fiscal Year 2023.
Department of Information Technology
City of San Diego
Fiscal Year 2024 Proposed Budget
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