NCC Certification Examination

NCC Certication Examination

GUIDE TO

TESTING

METHODS

NCC oers Live Remote Proctoring for most exams.

Earn your NCC certication at home or work using your own computer!

See pages 11-12 for details.

676 N. Michigan Avenue • Suite 3600 • Chicago, Illinois 60611

TABLEOFCONTENTS

PSI Computer Testing

Computer Testing Center: Individual testing by computer

at one of many testing centers across the country ................................................. 3-10 & 20-21

Live Remote Proctoring: Individual testing with an online

proctor, using your own computer in a private room at

your home or oce. ............................................................................................................. 3-5 & 11-21

What Happens if You Cannot Take the Test

Request to Change or Withdraw from the Exam ...................................................................22-23

NCC certication programs are accredited by the National Commission for Certifying Agencies (NCCA).

NCC nurse practitioner certication programs are accredited by both the Accreditation Board for Specialty Nursing

Certication (ABSNC) and the National Commission for Certifying Agencies (NCCA).

NCCwebsite.org

Rules, Policies and Procedures

for the various test administration options.

TESTING

CENTER AND

LIVE REMOTE

PROCTORING

NCCwebsite.org

Schedule Your Exam

It is your responsibility to schedule

your examination.

New Year’s Day

Martin Luther King Jr. Day

Memorial Day

Independence Day (July 4)

Labor Day

Thanksgiving

(& the following Friday)

Christmas Eve

Christmas Day

All PSI testing

centers

are CLOSED

on the

following days:

• Candidates can take the exam at any available time within their 90-day eligibility, window, but

must schedule the exam within the rst 30 days of their eligibility window. The specic starting

and ending dates and times are provided in their eligibility letter.

• Candidates who choose to schedule a test date toward the end of the 90-day eligibility window

and are unable to test for any reason (i.e. illness, quarantine, accident, etc) will be required to

pay a change fee to extend the eligibility window.

• Examination eligibility letters can be found in the candidate’s NCC account and are sent via

email. It is the responsibility of the individual to ensure their email is current and accessible.

• Candidates cannot schedule their examination until they receive the eligibility letter.

• Candidates must schedule the appointment to take the examination within the rst 30

days of the eligibility window. Space availability will not be guaranteed if a candidate waits

to schedule beyond the rst 30 days. If the exam was not scheduled in the rst 30 days of the

eligibility window and space is not available in the assigned 90-day testing window, an Exam

Change Request form will have to be led with the applicable exam change fee.

• Appointments to take examinations are scheduled on a rst-come, rst-served basis,

Monday-Saturday, excluding holidays*. Scheduling with PSI can be done from the

candidate’s NCC account at any time using the “Schedule or Launch Exam” link or by

calling PSI Candidate Services at 833-256-1426 during regular business hours. (see eligibility

letter).

To test at a computer testing center, it is required that a minimum of 4 business days occur

between the date the candidate scheduled the examination and the date of the appointment

to test.

To test using Live Remote Proctoring, it is required that a minimum of 2 business days occur

between the date the candidate scheduled the examination and the date of the appointment

to test.

• PSI testing centers are located throughout the country. Test sites are subject to change. Visit

https://home.psiexams.com/#/test-center?p=WZ9829FC to nd nearby available test

centers. If already registered for a certication exam, candidates can sign into their

account and click on the “Schedule or Launch Exam” link. PSI Candidate Services will be able

to advise candidates about the availability of testing centers, specic address and directions.

COMPUTER TESTING

TESTING

CENTER AND

LIVE REMOTE

PROCTORING

NCCwebsite.org

Fees not Refunded

Candidates will NOT receive

refunds for the below

circumstances, but they

may be able to le a

Change Request.

Specic rules apply, see

“Request to Change or

Withdraw from the Exam”.

(see pages 22-23 for details.)

• Failure to login to the test

portal or appear at the

testing center (no-show)

• Sign in late to the test

portal or arrive too late

at the testing center

• Failure to schedule an

appointment to test

within the rst 30 days

of the 90-day

eligibility window

• Failure to have proper ID

or to meet any required rules

• Failure to take a scheduled

exam for any reason (illness,

quarantine, accident,

death, etc.)

Computer Testing Guide

Preview of HELP page

This guide provides information when taking a computer exam at either a testing center or

with live remote proctoring. Candidates please make sure to review the HELP page before

starting the computer exam. Below is some information on the HELP page, comment box and

calculator.

• All candidates are taken to the following HELP Page before starting the Practice Exam

tutorial. This page shows where the

Calculator

and

Comment

buttons are located. Candidates

can

Bookmark

any item on the test if they want to return to it later. The item status will be

answered, unanswered or bookmarked. They can click to a previous or next item or put in a

question number to go directly to an item. The

Time

button will tell the time remaining on

the test.

Fees NOT Refunded

TESTING

CENTER AND

LIVE REMOTE

PROCTORING

NCCwebsite.org

Computer Testing Guide

Preview of HELP page

• A comment box is provided with each question for notes or when doing calculations. Not all

exams require calculations. NCC does not allow scratch paper, however, if it is provided by a test

center it must be left with the proctor to be destroyed. Scratch paper is not allowed with remote

proctoring. Select the comment box to enter a comment or calculation for any exam questions.

Candidates can click the

Submit

button to keep or save the comment, or the

Cancel

button to

discard it. After a comment is submitted, an asterisk * will appear on the

Comment

button to

indicate there is a comment submitted for that question. Candidates may select the

Comment

button to submit, view, edit or remove the comments on any items up until the timer ends or the

candidate exits the exam.

• The computer exam has a full screen with a calculator enabled. The

Calculator

button toggles

the calculator on and o. It is available on all questions when enabled for a test. The calculator

appears directly below the answer options.

TESTING

CENTER

NCCwebsite.org

Testing Center - Admission

• Candidates must report to the designated Testing Center location on the day of the examination

at least 15 minutes before the scheduled appointment time. No guests, visitors or family

members are allowed in the testing room or reception areas.

• A candidate who arrives more than 15 minutes after the scheduled testing time will not be

admitted and will not receive a refund.

Candidates who are late or fail to take the test can le

a Change Request Form with applicable fees.

• After arrival at an PSI testing center, look for the signs indicating PSI Testing Center Check-in.

Candidates must check in with the test supervisor.

• Candidates must bring the copy of the eligibility letter with them.

• To gain admission to the Testing Center, a candidate needs to present two forms of

identication, one with a photograph. Both forms of identication must be current,

unexpired and include the candidate’s current name and signature. The primary form of

identication must include a photograph. The candidate will also be required to sign a roster

for verication of identity.

Primary identication must display name, signature and photograph. Acceptable

examples include driver’s license, state identication card, passport/passport card, green

card, alien registration, permanent resident card, or national identication card.

Secondary identication must display name and signature. Acceptable examples include

employment ID, student ID, credit card or social security card.

Temporary identications are NOT acceptable. Candidates are prohibited from

misrepresenting their identities or falsifying information to obtain admission to the

Testing Center.

Proof of name change will not be accepted during testing for ID names that

do not match the name on the test registration.

CANDIDATES MUST HAVE PROPER IDENTIFICATION

TO GAIN ADMISSION TO THE TESTING CENTER.

TESTING

CENTER

NCCwebsite.org

• Please bring a sweater or jacket that can be removed or put on as needed. (Note: Some test

centers do not allow jackets and candidates may be asked to remove their jackets.) While every

eort is made to provide a comfortable environment, individual temperature responses or

facility management is beyond the proctor’s control.

• No personal items, valuables, or weapons should be brought to the Testing Center. Only wallets

and keys are permitted. Coats must be left outside the testing room.

• No electronic devices are permitted in the Testing Center. No cellular phones, smart phones

or watches, tablets or other hand-held computers. No digital music players, signaling devices

such as pagers and alarms, photographic or duplicating devices. Calculators are no longer

permitted. An online calculator is enabled within the test, see page 5.

• No books, papers, dictionaries, other reference materials or personal items (e.g., purses,

briefcases) may be taken into the Testing Center; candidates must leave all personal items at

home or in their automobile.

• Candidates will be provided a soft locker to store their wallet and/or keys in the testing room.

They will not have access to these items until after the examination is completed. Please note

the following items will not be allowed in the testing room except securely locked in the

soft locker.

– watches

– head coverings (If a candidate requires a head covering they must test at a test center)

If any personal items are observed in the testing room after the

examination is started, the candidate will be dismissed, and the

administration will be forfeited.

Testing Center - Rules and Policies

Personal Belongings

TESTING

CENTER

NCCwebsite.org

• NCC and PSI adhere to test administration and test security standards that are designed to

ensure that all candidates are provided the same opportunity to demonstrate their abilities.

The Testing Center is continuously monitored by audio and video surveillance equipment for

security purposes.

• Candidates will be asked to pull out their pockets to ensure they are empty. If all personal items

will not t in the soft locker

(see Personal Belongings)

they will not be able to test. The site will

not store any personal belongings. Neither PSI nor NCC is responsible for loss, damage, or

misplacement of any items brought into or stored at the PSI site.

• NCC does not provide pencils or scratch paper for use during examinations. If a test center

provides scratch paper, it must be returned to the supervisor at the completion of testing,

or the candidate’s exam will not be scored.

• No documents or notes of any kind may be removed from the examination room.

All computer screens, questions, paper and written materials are the property

of NCC and/or PSI and may not be reproduced in any form.

• No questions concerning the content of the examination may be asked during the test.

• Eating, drinking or smoking will not be permitted in the Testing Center.

• No breaks will be permitted during the testing time.

• If the candidate has any problem during the test session, they MUST alert the proctor at the time

of the issue. This could be related to computer function, environment or any other issue. The

chat log will document the concern for review later if needed.

Testing Center - Rules and Policies

Restrictions and Security

TESTING

CENTER

NCCwebsite.org

• In the event of inclement weather or unforeseen emergencies on the day of an examination, PSI

will determine whether circumstances warrant the cancellation, and subsequent rescheduling,

of an examination. The examination will usually not be rescheduled if the Testing Center

personnel are able to open the Testing Center. If power to a testing center is temporarily

interrupted during an administration, the examination will restart where the candidate left o,

and the exam may be may continued.

• If the candidate has started the exam and is disconnected, please contact the proctor to attempt

to get reconnected and continue testing. If the disconnection is related to the PSI testing facility

or equipment the candidate will be provided with a new test date and time.

• If the candidate is unable to get reconnected after starting the exam, the timing for a second

attempt to take the exam will be based on how much time and how many questions they were

exposed to. If a candidate is disconnected and cannot be reconnected and have tested for under

15 minutes and were exposed to less than 10% of the exam they may be able to reschedule

within the current eligibility window. Candidates must work directly with PSI that day to

reschedule and if they run into any issues they must notify NCC within 3 days of testing.

If a candidate tests for longer than 15 minutes and/or saw more than 10% of the questions

on the exam they will have to wait 90 days before they can reschedule and must follow NCC’s

retest policy. A decision on the timing of a second attempt will be made after reviewing the test

exposure. Please note, candidates need to retest at a Testing Center. Please notify NCC of the

internet disconnection issue as soon as computer access is available.

• Candidates should call PSI Candidate Services at 833-256-1426 or use the same number

they called to schedule their appointment to determine weather-related test site closures.

Every attempt will be made to administer the examination as scheduled; however, should an

examination be canceled at a testing center, all scheduled candidates will receive notication

regarding a rescheduled examination date or reapplication procedures. Please check the test

center openings the day before the exam and check for email and phone messages the day of

the exam to insure there have been no last minute test site closures.

Inclement Weather, Power Failure or Emergencies

TESTING

CENTER

NCCwebsite.org

• After the candidate’s identication has been conrmed, they will be directed to a testing carrel.

They will be prompted on-screen to enter their NCC-assigned ID number. The candidate’s

photograph, taken before beginning the examination, will remain on-screen throughout their

testing session.

• Prior to the examination, candidates will be given the opportunity to practice taking a test on

the computer. The time used for this practice test is NOT counted as part of the examination

time. When the candidate is comfortable with the computer testing process, they may quit the

practice session and begin the timed examination. Instructions for taking the examination are

provided on-screen. If candidates have any questions about how the computer testing works,

please ask the proctor.

Testing Center - Taking the Exam

What to Expect

Misconduct

• A proctor may dismiss a candidate from the

examination for any of the following reasons:

Violation of any of

the provisions will

result in dismissal

from the testing

session. The exam

score will be voided

and the examination

fees will not be

refunded.

— the candidate’s admission to the examination

is unauthorized

— the candidate creates a disturbance, is abusive,

or otherwise uncooperative

— the candidate gives or receives help or is suspected

of doing so

— the candidate attempts to record test questions,

answer keys or to make notes

— the candidate displays and/or uses electronic

communications equipment such as pagers,

cellular phones

— the candidate talks or participates in conversations

with other examination candidates

— the candidate leaves the Testing Center during the

administration

— the candidate attempts to take the examination

for someone else

— the candidate is observed with personal belongings

— the candidate is observed with notes, books or other aids

without it being noted on the roster

All fees will be forfeited

by the candidate for any

of the following:

• Failure to follow any

PSI rules

• Dismissal from the testing

center for being disorderly or

otherwise disruptive to other

test candidates, testing center

personnel or others at the

testing center

• Dismissal from the testing

center for any reason.

See Misconduct

• Failure to show up for a

scheduled exam for any

reason (illness, quarantine,

accident, death, etc.)

FORFEITURE

OF FEES

LIVE REMOTE

PROCTORING

NCCwebsite.org

• Live Remote Proctoring (LRP) is a secure and non-invasive platform that uses professional

proctors and technology to monitor examinees live while they complete the certication exam.

The process is secure, easily accessible, and monitors testing activity and records all aspects of

the exam session. NCC is unable to oer live remote proctoring for the Inpatient Antepartum

Nursing (RNC-IAP) or Neonatal Neuro-Intensive Care (C-NNIC) exams at this time.

• Candidates who would like to choose LRP are required to ensure the computer they will be

using meets the Technical Requirements, System Specications and passes the Compatibility

and Webcam Testing to verify it will meet remote proctoring requirements.

• IF ALL requirements are met, candidates may schedule an exam with LRP.

• Candidates must visit the NCC webpage “Testing with Live Remote Proctoring” to access testing

links and to carefully read the requirements, policies and procedures.

https://www.nccwebsite.org/certication-exams/testing-with-live-

remote-proctoring

Administrative Rights

If candidates plan to use a work computer, or take the exam in an environment with rewalls, or

use WiFi that may have a rewall (e.g. hotels) - they must ensure they have administrative rights

to disable the rewall and the ability to download and install a small program – PSI’s secure web

browser, prior to the exam.

Environment

Candidates must be able to use the computer in a private room without interruption.

Available Live Remote Proctoring Exams:

• Care of the Extremely Low Birth Weight Neonate (C-ELBW)

• Electronic Fetal Monitoring (C-EFM®)

• Inpatient Obstetric Nursing (RNC-OB®)

• Low Risk Neonatal Intensive Care Nursing (RNC-LRN®)

• Maternal Newborn Nursing (RNC-MNN®)

• Neonatal Intensive Care Nursing (RNC-NIC®)

• Neonatal Nurse Practitioner (NNP-BC®)

• Neonatal Pediatric Transport (C-NPT®)

• Obstetric and Neonatal Quality and Safety (C-ONQS)

• Women’s Health Care Nurse Practitioner (WHNP-BC®)

Live Remote Proctoring - About

Live Remote

Proctoring

is NOT oered

for these exams:

• Inpatient Antepartum

Nursing (RNC-IAP)

• Neonatal Neuro-

Intensive Care (C-NNIC)

LIVE REMOTE

PROCTORING

NCCwebsite.org

Live Remote Proctoring - Preparation

Computer Specications

Candidates must make sure the computer that will be used for LRP meets the below

requirements:

• Technical Requirements

• System Specications

• Compatibility Testing

Technical Requirements

• Candidates will not be able to use a tablet. Chromebooks, tablets, and cellphones are

not compatible and cannot be used. Touchscreens cannot be used.

• Laptop or desktop computer (Windows or Mac only)

• Dual screens are not allowed

• Webcam

(detachable preferred),

Microphone and Speakers

(functional and available

for testing, HD 1080P webcam recommended).

Candidates must be able to do a

360-degree room scan. If the testing computer has a built-in web camera and cannot be

moved to scan the entire room, candidates must have a 5” x 6”or larger handheld mirror

to scan the testing room for the virtual proctor.

• Stable broadband internet connection – Minimum 500 Kbps; we recommend 5Mbps or

higher upload and download [click here to test internet speed]

• A wired connection is preferred over wireless (WiFi)

• Screen resolution 1368 x 769 or higher

• Current version of Google Chrome or some other Chromium-based browser is best

[click here to learn how to determine browser versions].

• It is highly recommended to use a personal computer and not a work-issued computer.

Work-issued computers often have applications running in the background that a

candidate cannot or may not have administrative right to close or detect.

• Ability to download and install a small program: PSI’s secure web browser. Candidates

who plan to use a work computer must have administrative access to disable the rewall,

to share the screen and to end any running programs.

(See Administrative Rights page 11)

• Candidates must have permission to close running applications. Go to “Task Manager”

click on the “processes” and “services” tabs and make sure prohibited applications can

be closed (i.e. Dell Data Vault, ConnectWise, JAMF Screen Recording, Zoom, NVIDIA

container, Adobe Creative Cloud, Conguration Manager Remote Control Service,

HPsystemeventutility, Ice Cream Screen Recorder and Kaseya Agent Endpoint).

• If using a shared device (e.g. with other users or multiple proles) ensure all proles

are logged out and there are no open sessions for prohibited applications running in

alternate proles.

Make sure the PSI Tech

support number is available

at all times during the

testing process. This

number is in the candidate

eligibility letter.

LIVE REMOTE

PROCTORING

NCCwebsite.org

Live Remote Proctoring - Preparation

System Specications

System requirements an change and it is the candidates’ responsibility to ensure they meet the

requirements for the operating system (PC or MAC), screen resolution, bandwidth, microphone,

and camera. Please check the most current requirements at PSI SYSTEM REQUIREMENTS.

https://helpdesk.psionline.com/hc/en-gb/articles/4409608794260--PSI-Bridge-

FAQ-System-Requirements

Browser requirements:

For PC users Firefox and Chrome are supported. Microsoft Edge and Internet Explorer are not. For

Mac users Safari, Firefox or Chrome can be used.

Compatibility Testing

Candidates must test the computer they are going to use to take the exam, and must check to see

if the computer is compatible for Live Remote Proctoring (LRP) testing.

[click here for compatibility and webcam tests]. If the computer is compatible and

meets all technical and system requirements, they can proceed to register to take an exam.

The compatibility link does not check for operating system requirements, technical

requirements or administrative rights.

Live Remote Proctoring - Scheduling

• The examination is administered by appointment only. Examinations may be taken any day

of the week, including Saturday and Sunday,24 hours a day.

• It is the candidate’s responsibility to schedule the examination as soon as the eligibility notice is

received.This must be done within the rst 30 days of the eligibility window.

• If a candidate is unable to take the exam by LRP for any reason, they will need to allow time to

change to a computer test center, so it is critical they do not delay scheduling. If a candidate is

unable to schedule at a PSI Testing Center for any reason, they may have to pay a change fee to

extend the eligibility window. There are no refunds, if they submit a change request and then

take the exam as scheduled or within the original testing window.

• The specic starting and ending days are provided in the candidate’s eligibility notication

-candidates cannot nalize an appointment until receiving their eligibility notication.

Eligibility

letters can be found in the candidate’s NCC account and are sent via email once the candidate’s

application is approved. It is the responsibility of the individual to ensure their email is current

and accessible. It is recommended that candidates schedule the appointment as soon as

possible.

• Anyone unable to take the examination using LRP will have to take the exam at a Testing Center.

Candidates may schedule using the “Schedule or Launch Exam” link on their NCC account page

or by calling PSI Candidate Services at 833-256-1426 during regular business hours

(see eligibility letter).

System

requirements

can change. Please

check the current

requirements

at PSI System

Requirements

https://helpdesk.

psionline.com/hc/

en-gb/articles/

4409608794260--

PSI- Bridge-FAQ-

System-

Requirements

LIVE REMOTE

PROCTORING

NCCwebsite.org

Live Remote Proctoring - Testing

What to Expect

• All candidates must report to the test portal by 15 minutes before the scheduled testing

time. They can launch the exam platform starting 30 minutes before the appointment time.

A minimum of 15 minutes is needed for checking IDs, surveying the testing environment and

going through the security measures & exam rules.

• Anyone not starting the exam within 15 minutes of the scheduled appointment time,

automatically forfeits the examination appointment and the ability to test using Live Remote

Proctoring. Candidates who are late or fail to take the test can le a Change Request Form with

applicable fees and will need to take the exam at a PSI Testing Center.

If a candidate is unable

to obtain a test center date within the eligibility window and have already made one change

request, they will no longer be eligible and will have to apply and pay an exam registration fee

again. There are no refunds.



• The time spent on the security measures and exam rules does not aect the testing time.

Candidates willhave the full time allotted to take the exam.

• For the screen-sharing connection during the exam, candidates must download a

program, which connects the candidate’s screen to the proctor. Once the candidate has

connected their screen to the proctor, the proctor connects the two-way video and audio

connection. Once the exam is over, the session expires, and the remote connection is no longer

valid.

If a candidate does not wish to complete the download, they should consider taking the

test at a PSI Testing Center).

• A small program le will download to the testing computer. Click the le to open it and

select “Run” to install the program. If any pop-ups ask for approval, click “Yes” or “Okay”.

• A live proctor will connect with the candidate via a chat box. Candidates will read the rules

and sign o on them.

LIVE REMOTE

PROCTORING

NCCwebsite.org

Live Remote Proctoring - Process

Identication

• Two forms of current ID are required and must be presented to the proctor before the

exam starts. All identication presented must be current or unexpired and contain a signature.

The primary one must have a photo, expiration date, and the rst and last name must match

those provided on the application. Candidates will not be allowed to test without proper

ID, (e.g. Driver’s License, State identity card (non-driver license), Passport, Passport card, Green

Card, Alien registration, Permanent resident card, or National identication card).No forms of

temporary identication will be accepted.The second form of identication must display name

and signature for signature verication (e.g. credit card with signature, social security card with

signature, employment/student ID card with signature). Military IDs cannot be used.

• The proctor will conrm the candidates identication prior to starting the examination.

• The proctor will ask the candidate to show their photo ID by holding it up to the webcam for

identity verication. All information on the primary and secondary ID must be readable by the

proctor to proceed to the exam.

Testing Environment

Candidates can schedule and launch the exam right from their home or oce computer

but must have a microphone, webcam, speakers and stable broadband internet.

• The proctor will check to make sure the webcam and microphone are working properly and that

screen sharing has been activated. Candidates will be asked to share the screen for all connected

equipment.

• The proctor will ask the candidate to slowly move the webcam around the room to verify that

the candidate is alone and that the desk is clear of restricted items.If there are notes, drinks, a

box of tissues or any such items on the desk, the candidate will be asked to remove them prior

to releasing the exam. Scanning the room is required. If for any reason the candidate is unable

to scan the entire room with the webcam, a 5” x 6”or larger hand-held mirror may be used for

scanning the testing room for the proctor.

• If a candidate needs assistance during the exam, a chat should be initiated with the online test

administrator using the in-exam chat tool.

• No conversing or any other form of communication is permitted once the exam has been

released.

• Candidates are prohibited from reproducing, communicating or transmitting any test content

in any form for any purpose. Copying or communicating content is a violation of NCC and PSI

security policies. Either one may result in the disqualication of examination results, may lead to

legal action and will be reported to the candidate’s Licensing Authority/Sponsor.

LIVE REMOTE

PROCTORING

NCCwebsite.org

Live Remote Proctoring - Process

Testing Environment

• The testing environment will be surveyed by the proctor prior to testing. The testing

computer must be in a private room and be able to be used without interruption. A proctor will

continuously monitor both the test taker and the testing environment.

• No other people(i.e. guests, visitors, family members)or petsare allowed in the testing room.

Having another person enter the room can end the examination.

• The workspace must be cleared of all materials, including books, papers, dictionaries, other

reference materials or personal items (e.g., purses, briefcases, coats).

• No electronic devices

(other than the computer being used to test)

are allowed in the room.

This includes, cell/smart phones or watches, signaling devices such as pagers and alarms,

cameras or other photographic or duplicating devices, personal digital assistants (PDAs),

recording devices or other hand-held computers, tablets and digital music players (e.g., iPod

& iPad).

• All jewelry(i.e., watches, necklaces, pins)and head coverings must be removed from the

roomprior to the testing session. If a candidate requires a head covering, they will need to test

at a computer test center.

• The launch button will be enabled when the exam is fully prepared for delivery.

• Candidates may not exit the camera view or use a cell phone or other electronic devices during

the examination.

• Candidates must keep their face on the screen during the examination and avoid looking down

or to the sides during testing. Talking or mouthing words while testing is prohibited.

• Candidates hands must be visible to the camera at all times.

• PSI requires all employees and exam takers to conduct themselves in a professional and

courteous manner at all times. Exhibiting abusive behavior towards a proctor via chat or other

candidates (if at a test center) will be reported to the candidate’s Licensing Authority/Sponsor

and may result in criminal prosecution.

• The proctors have a list of major and minor events that are not allowed during the examination.

Major events will stop the examination immediately. Three minor event warnings and the

examination will be terminated. Candidates are responsible for reading the full list of Major and

Minor events found on the website under “Testing with Live Remote Proctoring”.

LIVE REMOTE

PROCTORING

NCCwebsite.org

Live Remote Proctoring -

Rules and Policies

Restrictions and Security

• The computer screen, questions and browser are monitored by the proctor throughout the

exam process. All information displayed on the computer screen during testing (instructions,

questions, etc.) is the property of NCC and may not be reproduced in any form.

• No questions concerning the content of the examination may be asked during the test.

• No breaks will be permitted during the testing time.

• If any non-approved items are observed on the workspace after the examination is

started, the candidate will be dismissed, the test administration will end, and all fees will

be forfeited.

• If testing has to be shut down for technical reasons, the candidate will be required to reschedule

at a PSI Testing Center and may have to pay an additional fee. PSI requires a 2-day notice

to reschedule. If a candidate is unable to reschedule for a test center exam within the

eligibility window, a change request along with a $125.00 fee will have to be submitted to

obtain a new eligibility window.

• Any questionable behavior will be reviewed on the webcam, chat logs and audio from time of

authentication through submission of the examination. All recordings are deleted after 30 days.

LIVE REMOTE

PROCTORING

NCCwebsite.org

Live Remote Proctoring -

Rules and Policies

Misconduct

If a candidate is dismissed by the proctor, the test administration will end, and all fees will be

forfeited.The proctor maydismiss a candidate from the examinationfor any of the following

reasons:

• the candidate gives or receives help or is suspected of doing so

• the candidate attempts to record test questions or to make notes

• the candidate displays and/or uses electronic communications equipment

such as pagers, cellular phones, PDAs

• the candidate attempts to take the examination for someone else

• the candidate is observed with personal belongings

• the candidate allows one major event or

three minor events. Candidates are responsible

for reading the full list of major and minor

events found on the website under “Testing

with Live Remote Proctoring”.

• the candidate is observed with notes, books or

other aids without it being previously approved

by NCC

• any event that the proctor(s) deems as

a compromise to the testing session

If a candidate engages in misconduct and is dismissed --

the exam score will not be reported, and examination

fees will not be refunded.

All fees will be forfeited

by the candidate for any

of the following:

• Failure to follow any

PSI rules

• Dismissal from the testing

center for being disorderly or

otherwise disruptive to other

test candidates, testing center

personnel or others at the

testing center

• Dismissal from the testing

center for any reason.

See Misconduct

• Failure to show up for a

scheduled exam for any

reason (illness, quarantine,

accident, death, etc.)

FORFEITURE

OF FEES

LIVE REMOTE

PROCTORING

NCCwebsite.org

Live Remote Proctoring -

Rules and Policies

Timed Examination

• After the security measures have been completed and the rules have been reviewed, the

examination will start. During the exam the browser is secured with no ability to copy, paste,

screen capture, access other sites, use instant messaging applications or run remote access/

virtual machines.

• The use of Live Remote Proctoring is based on the candidate’s computer, the bandwidth and

the ability to download the program that provides the proctor and the exam. In some cases,

this process can take time to work through and may cause a delay in the start time for the

exam. The exam is not started or timed until the set up process is completed. If a candidate

feels that attempting this set up prior to the start of the exam will cause undue stress, NCC

recommends they take the exam at a test center.

Inclement Weather,Power Failure,

Internet Disconnections, or Emergencies

• Candidates unable to take the scheduled examination due to inclement weather, power failure

or unforeseen emergencies, may reschedule the exam ONCE at no charge by contacting PSI.

This reschedule must occur within the 90-day testing window. If the candidate has already

used the one-time rescheduling option with PSI, then a “Change Request Form” must be

submitted (fees and restrictions apply).

• If power or the internet is temporarily interrupted during the exam administration, all attempts

will be made to restart where the candidate left off so they may continue to take their

examination.

• If the candidate has started the exam and is disconnected please use call PSI tech support to

attempt to get reconnected and continue testing.

Inside the U.S.: 855-560-3721

Outside the U.S.: 1-617-564-9052

If the disconnection is related to the PSI testing facility or equipment the candidate will be

provided with a new test date and time. Any issue related to the candidates equipment, system,

or wi connection may require the submission of a change request and change fee.

• If the candidate is unable to get reconnected after starting the exam, the timing for a second

attempt to take the exam will be based on how much time and how many questions they

were exposed to. If a candidate is disconnected and cannot be reconnected and have tested

for under 15 minutes and were exposed to less than 10% of the exam they may be able to

reschedule within the current eligibility window. Candidates must work directly with PSI that

day to reschedule and if they run into any issues they must notify NCC within 3 days of testing.

If a candidate tested for longer than 15 minutes and/or saw more than 10% of the questions

on the exam they will have to wait 90 days to reschedule and must follow NCC’s retest policy.

A decision on the timing of a second attempt will be made after reviewing the test exposure.

Please note, candidates will need to retest at a PSI Testing Center. Please notify NCC of the

internet disconnection issue as soon as computer access is available.

Exams must be

canceled or

rescheduled a

minimum of

4 business days before the

scheduled appointment time.

Failure to cancel

or reschedule

within this time will result in

forfeiting

exam fees.

TESTING

CENTER AND

LIVE REMOTE

PROCTORING

NCCwebsite.org

Taking the Exam by Computer

What to Expect

• The NCC examinations are timed. The examination will terminate if the time limit is exceeded.

Candidates may select the

Time

button to monitor the time. A digital clock indicating the time

remaining to complete the examination will appear. The time feature may also be turned o

during the examination.

• Only one test item is presented at a time showing the stem and three answer options labeled A,

B and C. Selections are indicated by either entering the letter of the option (A, B, or C) or

clicking on the option. To change an answer, enter a dierent option.

Candidates may change

the answers as many times as they wish during the testing time limit.

• To move to the next item, click on the forward arrow (>) in the lower right portion of the screen.

This action will move the examination forward item by item. If a candidate wishes to review any

item or items, click the backward arrow (<) or use the left arrow key to move backward through

the examination.

• A test item may be left unanswered and returned to later in the testing session. Items may also

be bookmarked (agged) for later review by clicking in the blank square to the right of the Time

button. Select the double arrows (>>) to advance to the next unanswered or bookmarked item

on the examination.

• When the examination is completed, the number of test items answered is reported. If all items

have not been answered, return to the examination and answer those items. Any unanswered

question is considered a wrong answer. It is to the candidate’s advantage to provide an

answer for each test item before ending the examination.

• Online comments may be provided for any item by clicking on the

Comment

buttonto the left

of the

Time

button. This opens a dialogue box where comments may be entered. Comments will

be reviewed, but individual responses will not be provided. NOTE: the time to make comments

will be counted toward the test time and comments are NOT accepted as answers.

Candidates will have two (2) hours

to complete the 125* questions on a

subspecialty exam

Care of the Extremely

Low Birth Weight Neonate (C-ELBW)

Electronic Fetal Monitoring (C-EFM

)

Neonatal Neuro-Intensive

Care (C-NNIC)

Neonatal Pediatric Transport (C-NPT

)

Obstetrics and Neonatal Quality

and Safety (C-ONQS)

Candidates will have three (3) hours to

complete the 175* questions

on a core exam

Inpatient Antepartum Nursing (RNC-IAP)

Inpatient Obstetric Nursing (RNC-OB

)

Low Risk Neonatal Intensive Care

Nursing (RNC-LRN

)

Maternal Newborn Nursing (RNC-MNN

)

Neonatal Intensive Care Nursing (RNC-NIC

)

Neonatal Nurse Practitioner (NNP-BC

)

Women’s Health Care Nurse Practitioner

(WHNP-BC

)

* Subspecialty exams have 125 multiple-choice items.

100 are scored and 25 are used to gather statistical data

on item performance for future exams.

* Core exams have 175 multiple-choice items. 150 are scored and

25 are used to gather statistical data on item performance for

future exams.

TESTING

CENTER AND

LIVE REMOTE

PROCTORING

NCCwebsite.org

Taking the Exam

Results Notication

Testing Center Locations

PSI testing centers are located throughout the country. Test sites are subject to change.

To nd available test centers go to

https://home.psiexams.com/#/test-center?p=WZ9829FC

If a candidate has are already registered for a certication exam, they can

sign into their account and click on the “Schedule or Launch Exam” link.

• NO RESULTS ARE PROVIDED IMMEDIATELY AFTER TESTING FOR ANY EXAM FORMAT. After

completing the examination, an email will be sent by the testing company explaining how test

results can be obtained.

• Ocial results, with the score report, can be found in the candidate’s NCC account within

15 business days of computer exam administration.

• When new forms of an exam or new test grids are developed ocial results can take up to 21

business days.

• Date of certication is based on the date of the ocial results, not the exam date.

• Candidates are not certied until the ocial results are in their NCC account.

• Test result reports are NOT available by phone or email, pass/fail status can only can be seen in

the candidate’s NCC account. They will receive an email when the test results are in their account.

Candidates can check their account at any time by signing in with their username (email) and

password.

• NCC reserves the right to cancel test scores when there is reason to believe that scores are

invalid. Proof of misconduct is not required to cancel scores.

• Third-party notication of pass/fail status will not be released without authorization from

the candidate. A $30 fee is required for any third-party notication or issuance of duplicate

pass/fail reports. Such verications will not be issued until ocial written conrmation of pass/

fail is made by NCC and notication has been sent to the candidate. Verication requests can

only be made via the online verication system on the NCC website.

• Successful candidates will be mailed a certicate and pin to the address in their account.

If a candidate does not receive the certicate and pin within two weeks of getting the test

results, they must contact NCC. After 6 months a lost certicate and/or pin must

be purchased.

NCCwebsite.org

Change your Testing Date, Method of Testing or Exam Category

Candidates who cannot take their currently scheduled examination, have missed their testing

date or need to take a dierent exam - can request a change. Candidates may request to change

their examination category, reschedule their testing date or even change their method of

testing, provided that they meet the requirements listed below. Candidates are only allowed

one change option (ex. if they reschedule the examination date, they will not be able to change

the examination category). All change requests must be approved by NCC and candidates may

be required to provide additional information. There will be no refund of original fees or Exam

Change Request Form fees. Candidates who fail to take the examination under this change option

must re-apply with full fees. Candidates can anticipate a new eligibility letter within 2-4 weeks.

• Eligibility must be re-established for the new exam category, and additional documentation and

fees may be required.

What Happens if You Cannot Take the Test Using

Any of the Modes of Testing:

REQUEST TO CHANGE OR

WITHDRAW FROM THE EXAM

All candidates requesting a change MUST:

• Submit the change request within one calendar year from the rst date of their original

assigned eligibility window

• Cancel their exam date with PSI (if they have one scheduled), before submitting a

change. Scheduled exams may be canceled using the “Schedule or Launch Exam” link in

the candidate’s account or by calling PSI Candidate Services

at 833-256-1426 during regular business hours (see eligibility letter).

• Use the NCC website to submit the Change Request Form

(changes requested in any other format, will not be accepted).

• Submit a non-refundable fee of $125 with the Change Request Form

NCCwebsite.org

To change examination category:

• The time to consider eligibility for the new category will count toward the original assigned

90-day computer testing window.

• Examinees must take the exam for which they have been determined eligible. No

changes will be permitted on examination day. If a candidate knowingly or unknowingly

takes an examination other than the one she/he was found eligible to take, the

examination will not be scored. No refunds will be allowed, and all fee policies will apply if

the candidate reapplies for an examination.

• Examination category cannot be changed from a subspecialty or RN Core application to a

NNP or WHNP certication. Candidates who registered for an RN Core exam or subspecialty

exam and need to change to NNP or WHNP will have to submit an exam withdrawal for a

partial refund and complete the full registration for one of these APRN certication exams.

• Candidates must submit their request at least 30 days prior to the end of their

testing window.

Withdrawing Candidates

• Only the applicant/candidate can withdraw from the examination process.

• All withdrawal requests must be submitted online at the NCC website BEFORE the nal day of

the original eligibility window.

• Candidates who register using a bulk purchase voucher cannot withdraw from the exam.

• To withdraw candidates CANNOT have a scheduled appointment to take an exam

through PSI.

• If candidates have a scheduled appointment they will be unable to withdraw until they

cancel the appointment directly with PSI. Candidates must UNSCHEDULE the exam prior to

submitting the withdrawal application with NCC. Candidates can cancel their appointment by

logging into their account and clicking on the “Schedule or Launch Exam” link or by calling PSI

Candidate Services at 833-256-1426 during regular business hours.

• Any test appointment with PSI must be canceled/unscheduled no later than four business days

prior to the scheduled testing date.

• PSI can only remove a candidate from the test schedule after they have canceled the test date.

After the candidate has canceled, they can complete the NCC online withdrawal request form.

• Anyone who has previously requested an exam change of any kind, including a request for a

new eligibility window or exam category is not eligible to withdraw.

• No refund will be considered after the original eligibility window expires.

National Certification Corporation | 676 N. Michigan Ave., Suite 3600 | Chicago, IL 60611-2832