DEPARTMENT OF FINANCIAL SERVICES 2018 ANNUAL REPORT | Page 9
In 2018, DFS reached agreements with four major automobile insurance companies in compliance with the
Department’s final regulation prohibiting insurers from using an individual’s occupational status and/or
educational level as unfairly discriminatory factors in setting rates. Together, the four companies provide
coverage to the majority of the private passenger auto insurance market in New York. During a multi-year
investigation, DFS found that some, but not all, insurers in New York had used an individual’s education level
and/or educational status in establishing initial tier placement without a clear demonstration of the required
relationship between these factors and driving ability. As a result, classes of insureds had their rates skewed
from inception, regardless of whether the insurer could rationally predict a different risk of loss for that
insured.
In addition, DFS issued guidance in August 2018 to remind supervised institutions and sales finance companies
that engage in indirect automobile lending that they must comply with New York State’s Fair Lending Law,
Executive Law §296-a, despite federal supervisory lapses and rollbacks in enforcement. Section 296-a
prohibits discrimination in, among other things, the granting, withholding, extending, or renewing, or in the
fixing of the rates, terms, or conditions of any form of credit on the basis of race, creed, color, national origin,
sexual orientation, gender identity or expression, military status, age, sex, marital status, disability, familial
status. In the guidance, DFS reminded supervised institutions of actions they should take to develop a fair
lending compliance program for indirect automobile lending and of their liability for any discrimination
resulting from markup and compensation policies with third parties, such as car dealers.
Shielding Students from Misleading and Improper Practices
DFS continued to advocate for students in the face of weakened federal protections, issuing a statement in
opposition to the U.S. Department of Education’s interpretation memo challenging states’ protections for
student loan borrowers. In 2018, DFS also continued to champion bills that would allow the Department to
license and regulate student loan servicers, and to prohibit predatory practices of student debt consultants.
DFS engaged in settlement negotiations with Conduent Education Services, LLC, f/k/a Xerox Education
Services, LLC, f/k/a and d/b/a ACS Education Services, Inc. (“Conduent”) throughout 2018, following a 2015
investigation to determine whether the company had complied with applicable laws while servicing federally
guaranteed and private student loans. DFS’s investigation uncovered that although Conduent had
represented to borrowers that it would help them find a repayment plan that fit their needs, it did not.
Instead, the company steered many borrowers into forbearance under which no payments are made for a
certain period of time and the unmade payments are usually added to the total due at the end of the
forbearance period, when the borrowers could have benefited from a reduced payment plan under an
income-driven repayment plan. DFS finalized a settlement in January 2019 in which Conduent agreed to pay
$1 million in penalties to the State and $8 million in restitution to New York consumers. Conduent, which has
wound down its student loan servicing business, also agreed not to service student loans (except for Perkins
Loans) for five years.
The Department’s Student Protection Unit (SPU), created by Governor Andrew Cuomo in 2015, is dedicated to
investigating potential consumer protection violations and distributing clear information that students and
their families can use to help them make informed, long-term financial choices. In 2018, SPU conducted 57
workshops at schools, libraries, community centers, and other locations across the state. The workshops
provided vital information about the best way to finance an education and available loan repayment options.
Together with other DFS units, SPU also attended the New York State Fair in August and answered questions
and distributed brochures to help New York consumers better understand student loans.