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• You entered your ID or password incorrectly or all caps are on (login credentials are case-
sensitive). Use the same credentials you use to log in to your school or organization’s
Brightspace Learning Environment.
If you are still unable to log in, contact your school or organization’s help desk. They can
troubleshoot specific issues you may experience with logging in to Brightspace Pulse.
Why can't I find my school or organization when I search?
If your organization or school does not display in the list when you search, you can add it
manually by typing the URL for your school or organization's Brightspace Learning Environment.
This field is available when there are zero search results or if you choose to disable your mobile
device's geolocation service.
Calendar
Where are my dates?
Brightspace Pulse displays dates added to a course by your instructor. If your instructor has not
added dates, they do not appear in the app. Check your course syllabus for due dates that might
not appear in the app. If you want to use Brightspace Pulse as your main reference tool for
schoolwork, you can add any dates (and personal dates) to the calendar by tapping the Add
activity icon: (iOS) or (Android).
Where did my dates go?
If your dates disappeared or aren’t displaying, check your internet connection and refresh the
page. Depending on the time of day, it may take a few attempts before the dates load.
Can I add my own calendar items?
Yes, you can add your own calendar items for any course in Brightspace Pulse. Adding a
personal date provides you with a link to that course’s homepage in a web browser.
Note: Any dates you add are local to your device, and are not synchronized to Brightspace.
I added my own calendar items, but I can't see them on my new device.
Currently, personal dates do not persist across devices. If you are using Brightspace Pulse on a
phone and tablet, or upgraded to a new phone, those personal dates are not visible on both
devices. You can re-add them, if necessary.
How can I mark Work To Do activities as complete?
Work To Do completion is synchronized with the activity in Brightspace Learning Environment.
So, for an activity to be marked as complete in Brightspace Pulse, it must be completed where
appropriate in Brightspace Learning Environment. You can complete an activity by tapping the
Work To Do item, then tapping the link in the activity details view. Once the activity is completed,
and the data is updated (you can pull to refresh for faster updates), the checkmark should
darken to indicate that it’s complete. If you add a Work To Do item manually, you can mark it as
complete by tapping the Mark As Complete button in the Work To Do’s detail view. If you are