Service manual - Welch Allyn Connex Vital Signs Monitor 6000 Series™

Welch Allyn Connex

Vital Signs Monitor

6000 Series™

Service manual

Software versions 2.0X – 2.4X

distribution only, from the media provided by Welch Allyn. No other use, reproduction, or distribution of this

publication, or any part of it, is permitted without written permission from Welch Allyn.

Legal Statement. Welch Allyn, Inc. (“Welch Allyn”) assumes no responsibility for any injury to anyone that may result

from (i) failure to properly use the product in accordance with the instructions, cautions, warnings, or statement of

intended use published in this manual, or (ii) any illegal or improper use of the product.

Welch Allyn, Connex, SureTemp, and SureBP are registered trademarks of Welch Allyn.

Integrated Pulmonary Index, Oridion, and Microstream are trademarks of a Medtronic company. No implied license.

Possession or purchase of this device does not convey any express or implied license to use the device with

unauthorized CO2 sampling products which would, alone, or in combination with this device, fall within the scope of

one or more of the patents relating to this device and/or CO2 sampling products.

Radical-7R, Pulse CO-Oximeter, rainbow Acoustic Monitoring, RRa, and ReSposable are trademarks of, and SET, LNCS,

SpHb, rainbow, and Masimo are registered trademarks of Masimo Corporation. Possession or purchase of a Masimo-

equipped device does not convey any express or implied license to use the device with unauthorized sensors or

cables which would, alone or in combination with this device, fall within the scope of one or more of the patents

relating to this device. For Masimo patent information, please visit www.masimo.com/patents.htm.

Nellcor SpO2 Patient Monitoring System with OxiMax Technology and Nellcor SpO2 OxiMax Technology are

trademarks of a Medtronic company. For Nellcor patent information, please visit https://www.masimo.com/

company/masimo/patents/.

Braun and ThermoScan are registered trademarks of Braun GmbH.

Nonin is a registered trademark of Nonin Medical, Inc.

Bluetooth is a registered trademark of Bluetooth SIG.

Welch Allyn has provided Clinical Dynamics of CT, LLC, the calibration tables (CALTables) for use in its AccuPulse and

AccuSim NIBP Simulators. For more information, visit https://www.clinicaldynamics.com/contact.

by United States of America copyright laws and international treaty provisions applicable worldwide. Under such

laws, the licensee is entitled to use the copy of the software incorporated with this instrument as intended in the

operation of the product in which it is embedded. The software may not be copied, decompiled, reverse-engineered,

disassembled, or otherwise reduced to human-perceivable form. This is not a sale of the software or any copy of the

software; all right, title, and ownership of the software remain with Welch Allyn or its vendors.

This product may contain software known as “free” or “open source” software (FOSS). Hill-Rom uses and supports the

use of FOSS. We believe that FOSS makes our products more robust and secure, and gives us and our customers

greater flexibility. To learn more about FOSS that may be used in this product, please visit our FOSS website at

hillrom.com/opensource. Where required, a copy of FOSS source code is available on our FOSS website.

PATENTS / PATENT hillrom.com/patents.

May be covered by one or more patents. See above Internet address. The Hill-Rom companies are the proprietors of

European, US, and other patents and pending patent applications.

For information about any product, contact Hillrom Technical Support: hillrom.com/en-us/about-us/locations/.

80026025 Ver. B Revision date: 2023-01

Welch Allyn, Inc.

4341 State Street Road

Skaneateles Falls, NY 13153 USA

Welch Allyn, Inc. is a subsidiary of Hill-Rom Holdings, Inc.

hillrom.com

Contents

Symbols ......................................................................................................................................... 1

Safety .............................................................................................................................................. 5

Warnings and cautions ..................................................................................................................................................... 5

General safety considerations ...................................................................................................................................... 6

Electrostatic discharge (ESD) ........................................................................................................................................ 6

Overview ....................................................................................................................................... 9

Purpose and scope ............................................................................................................................................................. 9

Technical support services .......................................................................................................................................... 10

Recommended service intervals ............................................................................................................................. 14

The Welch Allyn Service Tool ..................................................................................................................................... 15

Battery performance ....................................................................................................................................................... 17

Controls, indicators, and connectors ................................................................................ 19

Advanced settings ................................................................................................................... 23

General ..................................................................................................................................................................................... 23

Parameters ............................................................................................................................................................................. 29

Data management ........................................................................................................................................................... 38

Network ................................................................................................................................................................................... 42

Service ...................................................................................................................................................................................... 48

Power-up sequence ................................................................................................................ 55

Troubleshooting ...................................................................................................................... 57

Symptoms and solutions ............................................................................................................................................. 57

Technical alarm messages ........................................................................................................................................... 71

Disassembly and repair ......................................................................................................... 89

Required tools and equipment ................................................................................................................................ 92

Disassembly overview .................................................................................................................................................... 93

Section A ..................................................................................................................................... 95

Power down the device ................................................................................................................................................ 95

Remove the battery ......................................................................................................................................................... 96

Remove the rear housing ............................................................................................................................................ 97

Remove the communications door ...................................................................................................................... 99

Disassemble the rear housing ................................................................................................................................ 102

Disassemble the main chassis ................................................................................................................................ 111

Disassemble the front housing .............................................................................................................................. 138

iii

Section B ................................................................................................................................... 153

Power down the device ............................................................................................................................................. 154

Remove the battery ...................................................................................................................................................... 155

Remove the rear housing .......................................................................................................................................... 156

Remove the communications door ................................................................................................................... 159

Disassemble the rear housing ................................................................................................................................ 162

Disassemble the main chassis ................................................................................................................................ 172

Disassemble the front housing .............................................................................................................................. 199

Functional verification and calibration ......................................................................... 213

Functional verification tests ..................................................................................................................................... 213

Basic functional verification checks .................................................................................................................... 218

Electrical safety testing ....................................................................................................... 235

Ground stud connector .............................................................................................................................................. 236

Options, upgrades, and licenses ...................................................................................... 237

Available options, upgrades, and licenses ...................................................................................................... 238

Install options ................................................................................................................................................................... 242

Host firmware requirements ................................................................................................................................... 245

Masimo parameter upgrades ................................................................................................................................. 245

Configure options .......................................................................................................................................................... 246

Chinese fonts and input method editor (IME) tables .............................................................................. 246

Field replaceable units ........................................................................................................ 249

Table for service kits ...................................................................................................................................................... 249

Licenses ................................................................................................................................................................................ 255

SmartCare services for maintenance and repair ......................................................................................... 256

Service and repair training ........................................................................................................................................ 257

Service tools ....................................................................................................................................................................... 258

Appendix .................................................................................................................................. 259

Decontamination and cleaning requirements for returns ................................................................... 259

Identifying the monitor and subsystems ........................................................................................................ 262

Factory defaults ............................................................................................................................................................... 265

Disassembly and repair reference ........................................................................................................................ 286

Interconnect diagram .................................................................................................................................................. 295

Service and maintenance toolset ........................................................................................................................ 298

Connex Direct ......................................................................................................................... 303

Introduction ....................................................................................................................................................................... 303

Active Directory setup ................................................................................................................................................. 307

Project workflow ............................................................................................................................................................. 331

Troubleshooting ............................................................................................................................................................. 332

Service record ......................................................................................................................... 339

iv Contents

Symbols

For information on the origin of these symbols, see the Welch Allyn symbols glossary: https://

www.hillrom.com/content/dam/hillrom-aem/us/en/sap-documents/LIT/80022/

80022945LITPDF.pdf.

Documentation symbols

WARNING The warning statements in this manual identify conditions or practices

that could lead to illness, injury, or death.

CAUTION The caution statements in this manual identify conditions or practices that

could result in damage to the equipment or other property, or loss of data.

WARNING Hot surface. Do not touch.

Follow the operating instructions for use (IFU) — mandatory action.

A copy of the IFU is available on this website.

A printed copy of the IFU can be ordered from Hillrom for delivery within 7 days.

Power symbols

Power on/Display power-saving

[recent models]

Equipotential terminal

Power on/Display power-saving

[older models]

(on the display) monitor is

plugged into Alternating

Current power

Battery absent or faulty

(on the monitor, green

indicator) Alternating Current

power present, battery fully

charged

Battery charge level

(on the monitor, amber

indicator) Alternating Current

power present, battery is

charging

Battery cover

Alternating Current (AC) Rechargeable battery

Li-ion battery AC input power

Connectivity symbols

USB Ethernet RJ-45

Wireless signal strength

• Best (4 bars)

• Good (3 bars)

• Fair (2 bars)

• Weak (1 bar)

• No signal (no bars)

• No connection (blank)

Nurse call

[recent models]

Nurse call

[older models]

Connected to central station Disconnected from central

station

Miscellaneous symbols

CO2 sampling input CO2 sampling output/exhaust

Manufacturer Limited rotation/Turn

completely to right

2 Symbols

Reorder number Serial number

Do not reuse China RoHS markings for

control of pollution caused by

electronic information products.

XX indicates Environmentally

Friendly Use Period in years.

Nonionizing electromagnetic

radiation

Recycle the product separate

from other disposables

Restrictions for use of wireless

device in Europe. European

Community's Class 2 radio

equipment.

Call for maintenance

Defibrillation-proof Type BF

applied parts

Defibrillation-proof Type CF

applied parts

Atmospheric pressure limitation Not for injection

Transport and storage

temperature range

Authorized Representative of

the European Community

Recycle IPX2

(Vital Signs

Monitor)

IP = International Protection

Marking

X = No object ingress rating

2 = Protected against vertically

falling water drops when

enclosure tilted up to 15°

IPX0

(Integrated

Wall System)

Degree of protection provided

by the enclosure with respect

to harmful ingress of liquids

Do not expose to open flame Product Identifier

Stacking limit by number Keep dry

Service manual Symbols 3

Mobile stand symbols

Maximum safe working load

limits

(specific values presented with

symbol)

Mass in kilograms (kg)

CAUTION The caution statements in this manual identify conditions or practices that could

result in damage to the equipment or other property, or loss of data.

4 Symbols

Safety

All users of the monitor must read and understand all safety information presented in this manual

before using or repairing the monitor.

United States federal law restricts this device to sale, distribution, or use by or on the order of a

licensed medical practitioner.

Warnings and cautions

WARNING Safety risk. Make frequent electrical and visual checks on cables,

sensors, and electrode wires. All cables, sensors, and electrode wires must be

inspected and properly maintained and in proper working order to allow the

equipment to function properly and to protect patients.

WARNING Safety risk. Place the system and accessories in locations where they

cannot harm the patient should they fall from a shelf or mount.

WARNING Fire and explosion hazard. Do not operate the system in the presence

of a flammable anesthetic mixture with air, oxygen, or nitrous oxide; in oxygen-

enriched environments; or in any other potentially explosive environment.

WARNING Inaccurate measurement risk. Dust and particle ingress can affect the

accuracy of blood pressure measurements. Use the system in clean environments

to ensure measurement accuracy. If you notice dust or lint build-up on the

system’s vent openings, have the system inspected and cleaned by a qualified

service technician.

WARNING Defective batteries can damage the device. If the battery shows any

signs of damage or cracking, replace it immediately, and only with a battery

approved by Welch Allyn.

CAUTION Before disassembling the device or installing options, disconnect the

patient from the system, power down the device, and disconnect the AC power

and any attached accessories (for example, SpO2 sensors, blood pressure hoses

and cuffs, and temperature probes) from the device.

CAUTION To ensure that the system meets its performance specifications, store

and use the system in an environment that maintains the specified temperature

and humidity ranges.

CAUTION The system may not function properly if dropped or damaged. Protect

it from severe impact and shock. Do not use the system if you notice any signs of

damage.

CAUTION Do not connect more than one patient to a system or connect more

than one system to a patient.

CAUTION Do not operate the system in the presence of magnetic resonance

imaging (MRI) or hyperbaric chambers.

CAUTION Do not autoclave the system. Autoclave accessories only if the

manufacturer’s instructions clearly approve it.

CAUTION Do not exceed the maximum weight limits for your mobile stand with

basket or bins. See the "Specifications" section of the device’s Instructions for use for

the basket/bin and mobile stand maximum weight limits.

General safety considerations

• If the monitor detects an unrecoverable problem, it displays an error message. For more

information see “Troubleshooting.”

• To ensure patient safety, use only accessories recommended or supplied by Welch Allyn. (See

the accessories list in the user documentation or https://parts.hillrom.com/hillromUS/en/.)

Always use accessories according to your facility’s standards and according to the

manufacturer’s recommendations and instructions. Always follow the manufacturer’s

instructions for use.

• Welch Allyn recommends that only Welch Allyn service personnel or an authorized repair

center perform warranty service. Performing unauthorized service on a device that is within

warranty may void the warranty.

Electrostatic discharge (ESD)

CAUTION Electrostatic discharge (ESD) can damage or destroy electronic

components. Handle static-sensitive components only at static-safe workstation.

CAUTION Assume that all electrical and electronic components of the monitor

are static-sensitive.

Electrostatic discharge is a sudden current flowing from a charged object to another object or to

ground. Electrostatic charges can accumulate on common items such as foam drinking cups,

cellophane tape, synthetic clothing, untreated foam packaging material, and untreated plastic bags

and work folders, to name only a few.

Electronic components and assemblies, if not properly protected against ESD, can be permanently

damaged or destroyed when near or in contact with electrostatically charged objects. When you

6 Safety

handle components or assemblies that are not in protective bags and you are not sure whether

they are static-sensitive, assume that they are static-sensitive and handle them accordingly.

• Perform all service procedures in a static-protected environment. Always use techniques and

equipment designed to protect personnel and equipment from electrostatic discharge.

• Remove static-sensitive components and assemblies from their static-shielding bags only at

static-safe workstations—a properly grounded table and grounded floor mat—and only when

you are wearing a grounded wrist strap (with a resistor of at least 1 megohm in series) or other

grounding device.

• Use only grounded tools when inserting, adjusting, or removing static-sensitive components

and assemblies.

• Remove or insert static-sensitive components and assemblies only with monitor power turned

off.

• Insert and seal static-sensitive components and assemblies into their original static-shielding

bags before removing them from static-protected areas.

• Always test your ground strap, bench mat, conductive work surface, and ground cord before

removing components and assemblies from their protective bags and before beginning any

disassembly or assembly procedures.

Service manual Safety 7

8 Safety

Overview

Purpose and scope

This manual is a reference for periodic preventive maintenance and corrective service procedures

for the Welch Allyn Connex Vital Signs Monitor 6000 Series, firmware versions 2.0X–2.4X. It is

intended for use only by trained and qualified service personnel.

This manual is a reference for periodic preventive maintenance and corrective service procedures

for the Welch Allyn Connex Integrated Wall System, firmware version 2.3X-2.4X. It is intended for

use only by trained and qualified service personnel.

Corrective service is supported to the level of field-replaceable units. These include circuit-board

assemblies and some subassemblies, case parts, and other parts.

CAUTION No component-level repair of circuit boards and subassemblies is

supported. Use only the repair procedures described in this manual.

WARNING When performing a service procedure, follow the instructions exactly

as presented in this manual. Failure to do so could damage the device, invalidate

the product warranty, and cause serious personal injury.

Find instructions for functional testing and performance verification in the Welch Allyn Service Tool

help files.

This manual applies only to this device. For servicing of any other device, see the service manual for

the specific device.

Service work not described in this manual must be performed by qualified service personnel at the

factory or at an authorized Welch Allyn service center.

Related documents

When using this manual, refer to the following:

• Welch Allyn Connex® Devices Instructions for use, Software version 2.4X

• Welch Allyn Service Tool

https://www.hillrom.com/en/services/welch-allyn-service-tool/

• Welch Allyn Service Tool Installation and configuration guide

https://www.hillrom.com/en/services/welch-allyn-service-tool/

• Welch Allyn Braun ThermoScan® PRO 6000 Ear Thermometer, Service manual

click here to download the PDF

• Welch Allyn 9600 Plus Calibration Tester Directions for use click here to download the PDF

• Hillrom website: hillrom.com

Technical support services

Welch Allyn offers the following technical support services:

• Telephone support

• Loaner equipment

• Service agreements

• Service training

• Replacement service parts

• Product service

For information on any of these services, contact Hillrom Technical Support: hillrom.com/en-us/

about-us/locations/.

Service loaners

For warranty or non-warranty repairs not covered under a support agreement, loaners are available

for a nominal charge, subject to availability. Payment is required prior to shipment for all loaners

not covered under a support agreement.

Welch Allyn Service Centers that provide repair service for this product can, on request, loan a

device for use while the device is being repaired. Loaned devices are provided free of charge for

products repaired while under a support agreement that includes a free loaner provision.

Loaner equipment for the individual component modules is not available.

Service options

SmartCare™ services for maintenance and repair

While product warranties provide basic assurance of Welch Allyn hardware quality, they may not

include the full range of services and support you need. Welch Allyn offers premium service and

support through our SmartCare program. Whether you service your own devices and require a

minimum of support or rely on us to service your device, Welch Allyn provides a program that will

meet your needs. A list of available service and support agreements is presented in the "Field

replaceable units" section of this manual.

For more information, call your sales representative or visit our website:

https://www.hillrom.com/en/services/.

SmartCare Remote Management

SmartCare Remote Management is a secure cloud-based portal that offers biomeds access to

manage their Hillrom connected devices remotely in a centralized portal.

For more Information and a complete list of compatibility information, refer to the SmartCare

Remote Management Instructions for use.

10 Overview

Warranty service

All repairs on products under warranty must be performed or approved by Welch Allyn. Refer all

warranty service to Welch Allyn Product Service or another authorized Welch Allyn Service Center.

Obtain a Return Material Authorization (RMA) number for all returns to Welch Allyn Product Service

from our website:

http://www.welchallyn.com/en/service-support/submit-a-repair.html.

CAUTION Unauthorized repairs will void the product warranty.

Non-warranty service

Welch Allyn product service and authorized service centers support non-warranty repairs. Contact

any Welch Allyn regional service center for pricing and service options.

Welch Allyn offers modular repair parts for sale to support non-warranty service. This service must

be performed only by qualified end-user biomedical/clinical engineers using this service manual.

Service training is available from Welch Allyn for biomedical/clinical engineers. Follow this link for

more information.

Repairs

A Welch Allyn Service Center must perform all repairs on products under warranty, unless you have

purchased a Welch Allyn Partners in Care Biomed agreement allowing you to service the device

while under warranty.

CAUTION Unauthorized repairs will void the product warranty.

Qualified service personnel or a Welch Allyn Service Center should repair products out of warranty.

If you are advised to return a product to Welch Allyn for repair or routine maintenance, schedule

the repair with the service center nearest you.

Welch Allyn Technical Support

If you have a problem with the device that you cannot resolve, call the Welch Allyn Technical

Support Center nearest you for assistance. A representative will assist you in troubleshooting the

problem and will make every effort to solve the problem over the phone, potentially avoiding an

unnecessary return.

To expedite response to your issue, be prepared to provide details on how (steps executed) and

when (time and date) the problem occurred. Also, log and configuration files captured on the

device can assist with diagnosis and troubleshooting. You can easily save these files from the

device to a flash drive using controls on the Service tab. See the "Service menu" section of this

manual for details.

If your product requires warranty, extended warranty, or non-warranty repair service, a Welch Allyn

Technical Support representative will record all necessary information to issue an RMA number. The

support representative will provide you with the address of the Welch Allyn Service Center to send

your device to.

Technical support is available during local business hours.

Service manual Overview 11

Returning products

When returning a product to Welch Allyn for service, ensure that you have the following

information:

• Product name, model number, and serial number. This information may be found on the

product and serial number labels on the bottom of the device.

• A complete return shipping address.

• A contact name and phone number.

• Any special shipping instructions.

• A purchase order number or credit card number if the product is not covered by a warranty.

• A SmartCare contract number if product is covered under a service agreement.

• A full description of the problem or service request.

• Product name, model number, and serial number. This information may be found on the

product and serial number labels on the bottom of the device.

• A complete return shipping address.

• A contact name and phone number.

• Any special shipping instructions.

• A purchase order number or credit card number if the product is not covered by a warranty.

• A SmartCare contract number if product is covered under a service agreement.

• A full description of the problem or service request.

1. Obtain an RMA number:

• Visit us on the web at https://www.welchallyn.com/en/service-support/submit-a-repair/,

• Contact Welch Allyn to make a request.

NOTE Welch Allyn does not accept returned products without an

RMA.

2. Ship the device to Welch Allyn, observing these rules:

12 Overview

a. Remove from the package the battery, all hoses, connectors, cables, sensors, power cords,

and other ancillary products and equipment, except those items that might be associated

with the problem.

b. Follow shipping and handling requirements regarding Lithium-ion batteries to comply

with new IATA regulations.

Requirements for returning Lithium-ion batteries

• Remove the Lithium-ion battery from the device. You cannot ship these devices with

batteries installed.

• Follow packaging requirements (presented next in this section).

• Do not ship any battery that has been physically damaged or shows signs of leakage.

• Do not ship any battery that has been recalled by the supplier or manufacturer.

• Do not ship any waste batteries that should be recycled or discarded.

• Do not ship multiple batteries together.

• Use ground transportation only to ship Lithium-ion batteries.

Packaging requirements for Lithium-ion batteries and associated devices

• Use packaging provided by Welch Allyn or the battery manufacturer to pack the

battery. Seal the battery in the anti-static bag and place it in the shipping box. Return

shipments without approved packing materials will not be accepted.

NOTE If the original shipping carton or replacement

battery shipping box is unavailable, consult the

manufacturer website for information regarding shipping

Lithium-ion batteries:

http://www.iata.org/lithiumbatteries

• If returning both the battery and the device, pack the battery and the device separately.

• If returning multiple batteries, pack and ship each battery individually. Do not

consolidate multiple batteries in a single package.

c. Clean the device.

NOTE To ensure safe receipt of your device by the service

center and to expedite processing and return of the device to

you, thoroughly clean all residues from the device before

you ship it to Welch Allyn. For decontamination and

cleaning requirements, see the appendices.

If a returned device is found to be contaminated with bodily

fluids, it will be returned at the owner’s expense. United States

federal regulations prohibit the processing of any device

contaminated with blood-borne pathogens. Welch Allyn

thoroughly cleans all returned devices on receipt, but any

device that cannot be adequately cleaned cannot be repaired.

d. Pack the device. Put the device, enclosed in a plastic bag with a packing list, into the

original shipping carton with the original packing materials or into another appropriate

shipping carton, and seal appropriately for shipping. Remember that batteries must be

removed from devices before packing and shipping them for return.

e. Write the Welch Allyn RMA number with the Welch Allyn address on the outside of the

shipping carton.

Service manual Overview 13

WARNING Safety risk. Do not ship any battery that has been

physically damaged or shows signs of leakage unless you

receive specific instructions which meet the requirements for

the shipment of Lithium batteries. Dispose of damaged or

leaking batteries in an environmentally safe manner consistent

with local regulations.

WARNING Safety risk. Do not pack a defective battery in

checked or carry-on baggage if traveling by air.

NOTE In the United States, the applicable regulations can be

found in the Code of Federal Regulations (CFR). Refer to 49 CFR

173.185 for shipping lithium batteries by air or ground. Use 49

CFR 172.102 sections 29, 188, 189, A54, A55, A100, A101, A103,

and A104 to find the special provisions for shipping lithium

batteries.

Recommended service intervals

To confirm that the device is functioning within the design specifications, perform periodic service

as indicated in the following table. Customers who have the Standard unlicensed edition of the

Welch Allyn Service Tool can perform the basic functional verification and calibration procedures

referenced in the table by following the instructions in this manual. If you have the Gold licensed

edition of the service tool, use the tool to perform a complete functional verification and calibration

of the device in lieu of performing the basic tests.

Component Service interval Service procedure

NIBP module Annually Basic functional verification

SpO2 module Annually Basic functional verification

SpHb parameter Annually Basic functional verification

SureTemp Plus Annually Basic functional verification

ECG N/A N/A

Braun ThermoScan PRO 6000 Annually Basic functional verification

Battery 300 charge cycles Replace the battery

Housing Annually Clean air vents to prevent dust buildup

Component Service interval Service procedure

NIBP module Annually Basic functional verification

SpO2 module Annually Basic functional verification

SpHb parameter Annually Basic functional verification

14 Overview

Component Service interval Service procedure

EarlySense module N/A N/A

RRa parameter N/A N/A

CO2 module

Annually or 1200 hours

(whichever comes first)

Calibration (first time only)

Annually or 4000 hours

(whichever comes first)

Calibration

30,000 hours Replace the module

SureTemp Plus Annually Basic functional verification

ECG N/A N/A

Braun ThermoScan PRO 6000 Annually Basic functional verification

Battery 300 charge cycles Replace the battery

Housing Annually Clean air vents to prevent dust buildup

Initially calibrate the module after 1200 operating hours, then once a year or after 4000 operating hours, whichever

comes first. The initial calibration should not occur before 720 hours of use. If the initial calibration is done before 720

hours of use, the module will reset to require its next calibration after 1200 hours, instead of after 4000 hours.

Use the service tool, Gold licensed edition, to perform a complete functional verification and

calibration of the device whenever any of the following conditions exist:

• Based on the basic functional verification, the device does not meet specifications

• The device has been dropped or otherwise damaged

• The device is malfunctioning

• The case has been opened

• An internal part has been replaced (battery excluded)

NOTE For instructions on using the Gold licensed edition, see the service tool

help files.

Maintenance

For device maintenance information, see “Maintenance and service” in the device’s directions for

use. Covered topics include the following:

• Replacing the printer paper (Connex VSM only)

• Inspecting and cleaning the device and accessories

• Changing the battery

The Welch Allyn Service Tool

The Welch Allyn Service Tool is available in the following editions:

Service manual Overview 15

• Standard unlicensed: Accompanies your device. Download from https://www.hillrom.com/

en/services/welch-allyn-service-tool/.

• Gold: Required to perform complete functional verification and calibration. This edition

requires an additional license. For more information about acquiring this license, contact

Welch Allyn.

NOTE To qualify for the Gold license, you must attend the Welch

Allyn technical training course or complete online training for the

device.

Clinicians and technical service personnel can use the service tool to manage and maintain

supported Welch Allyn products. You can use the service tool to do the following:

• Review device information. When connected to the device, the service tool lists installed

modules, installed firmware and hardware versions, warranty and repair information, status,

and usage history.

• Receive notifications when periodic maintenance is needed. The service tool can help you

manage and maintain your entire inventory of supported Welch Allyn products. Through the

remote service function, the service tool can connect to Welch Allyn Customer Service. With

this functionality you can automatically receive firmware updates and feature upgrades for

your supported products, including software upgrades for the service tool.

• Install updates and upgrades. The service tool can read the firmware version for each

module and check for available updates or upgrades.

NOTE For the Welch Allyn Service Tool to support updates and

upgrades, adjust your firewall settings to permit access for IP

address 169.254.10.10 (the local feed server for the software

upgrade process).

• Create a work list. The work list provides information about service actions—referred to as

work orders—that are waiting for you to perform on your maintained devices. Work orders

may include periodic calibrations, upgrades, or license installations.

• Schedule periodic maintenance. You can use the service tool to set the service interval for

each maintained device.

• View and save logs. You can download and save log files from the device for analysis to help

diagnose and identify reported issues.

• Create user accounts. Administrators can create user accounts and set permission levels to

control access to the features, allowing one group to perform administrative tasks and another

to perform service tasks. Restricting access prevents the service tool from being used to make

unauthorized changes on a connected device.

• Perform functional verification and calibration. The service tool can check any device

requiring calibration and, if necessary, calibrate the device to match the design specifications.

This feature is not supported for all products and requires the service tool, Gold edition, for

each supported product.

• Recover devices. In the rare case where a device can no longer boot because of corrupted

firmware, the service tool can connect the device to Welch Allyn Technical Support to reinstall

the firmware.

• Extensible. The service tool software accepts new plug-ins to support future Welch Allyn

products.

Some of these features are enabled for any user (Standard unlicensed edition). Others require

special user account privileges or a Welch Allyn service contract (Gold edition). If you require gold-

level support for a Welch Allyn product, please contact Welch Allyn technical support.

16 Overview

Battery performance

About the battery

NOTE The battery in the wall system provides backup power during a power

outage, not power for normal use. Except during cleaning and maintenance

activities, the wall system should remain connected to AC power at all times.

The device uses a rechargeable Lithium-ion smart battery. Internal circuitry enables the battery to

report its condition to the device. The device displays the battery status via the LED power

indicator, icons on the screen, and status messages appearing in the Device Status area of the

display. Battery information may be collected using the service tool.

New batteries are shipped from the manufacturer with a 30 percent charge to extend shelf life.

When installing a new battery in the device, you must plug the device into AC power to wake up

the battery. If the AC power is not applied to the device, the new battery will appear discharged.

The Device Status area displays a low-battery status message when 30 minutes of power remain

and again when 5 minutes remain.

Battery charging is provided by the device’s internal power supply.

For a complete list of battery specifications, see the device’s Instructions for use.

Follow best practices to extend the life of the battery

The following practices help to extend the life of the battery and the device.

WARNING Safety risk. When handling and storing Lithium batteries: Avoid

mechanical or electrical abuse. Batteries may explode or cause burns, if

disassembled, crushed, or exposed to fire or high temperatures. Do not short or

install with incorrect polarity.

• Whenever possible, keep the monitor plugged in to charge the battery.

• Remove the battery when storing the device for an extended amount of time.

• Replace batteries that trigger a low battery status message when fully charged.

• Do not use damaged or leaking batteries.

• Store batteries with a 30 to 50 percent charge.

• Store batteries within the temperature range indicated for each period:

○ For storage less than 30 days: Maintain temperature between –4 °F and 122 °F (–20 °C and

50 °C).

○ For storage between 30 days and 90 days: Maintain temperature between –4 °F and 104 °F

(–20 °C and 40 °C).

○ For storage more than 90 days up to 2 years: Maintain temperature between –4 °F and 95

°F (–20 °C and 35 °C).

• Recycle batteries where ever possible. In the United States call 1-877-723-1297 for information

about recycling your Lithium-ion battery or go to the Call2Recycle website at http://

www.call2recycle.org for additional information.

• When recycling is not an option dispose of batteries in an environmentally safe manner

consistent with local regulations.

Service manual Overview 17

Factors affecting battery operating time

The following settings and conditions affect the battery operating time:

• The display brightness setting

• The display power-saver setting

• The device power-down setting

• Frequency and duration of alarms and alerts

• Amount of motion artifact during NIBP measurements

• Radio searching for an access point

18 Overview

Controls, indicators, and connectors

The following diagrams show a full-featured monitor. Your monitor, based on size or configuration,

might not contain all of these features.

Top-Left-Front view

No. Feature Description

1 Printer Printer provides a printout of patient and device

information.

2 Light bar Provides a visual alarm with red and amber LEDs.

3 Thermometry Temperature probe cover box.

4 Thermometry Temperature probe.

5 Thermometry (connector behind cover) Secures the probe connection to the monitor.

6 LCD screen 1024 x 600 pixels color touchscreen provides a graphical

user interface.

No. Feature Description

7 Battery compartment (behind cover) Houses the lithium-ion battery.

8 Blood pressure Supports dual-lumen or single-lumen hoses.

9 Pulse oximetry

Nellcor or Masimo rainbow SET module.

The Nellcor module measures SpO2 and pulse rate.

The Masimo module measures SpO2, pulse rate, SpHb, and

RRa.

NOTE SpHb and RRa are optional

parameters but cannot be configured

together.

NOTE Monitors configured with RRa

cannot be configured with CO2.

10 CO2 CO2 sampling exhaust port.

11 CO2 CO2 sampling input connector (behind cover).

Right-Back-Bottom view

No. Feature Description

1 Power switch and LED Power-on/Display power-saving button.

The LED indicates the charging status when the monitor is

connected to AC power:

• Green: The battery is charged.

20 Controls, indicators, and connectors

No. Feature Description

• Amber: The battery is charging.

2 Ethernet RJ-45 Provides a hardwired connection to the computer

network.

3 USB client Provides a connection to an external computer for testing

and software upgrades.

4 Nurse call Provides a connection to the hospital nurse call system.

(Not available on the 6300 model.)

5 Fan exhaust

6 Ground lug (equipotential terminal) Provided for electrical safety testing and as a means for

connection of a potential-equalization conductor.

7 Power connection Provides an external AC power connection.

8 Mobile stand mounting hardware Secures the mounting plate to the monitor.

9 Recess for mounting plate Secures the monitor when the monitor is mounted on the

mobile stand or wall.

10 USB connector door Provides access to host USB connections for optional

accessories.

11 Fan intake

12 Speaker Provides tones.

13 Patient movement

The EarlySense module monitors patient movement,

respiration (RR), and pulse rate.

NOTE Monitors configured with RRa

and CO2 cannot be configured with

EarlySense.

Service manual Controls, indicators, and connectors 21

22 Controls, indicators, and connectors

Advanced settings

The Advanced tab provides password-protected access to the monitor's Advanced settings (or

Admin mode), enabling nurse administrators, biomedical engineers, and/or service engineers to

configure specific features. The Advanced tab also presents read-only information about the

monitor.

NOTE You cannot enter Advanced settings if sensors or physiological alarms are

active or if vital sign measurements are displayed.

NOTE If you lose your Advanced settings password, review the instructions to

reset passwords.

General

Specify the language

1. Access the Advanced settings.

a. Touch the Settings tab.

b. Touch the Advanced tab.

c. Touch Enter password.

d. Enter your password and touch OK.

The General tab appears, displaying the Language tab.

2. Select a language.

3. Do one of the following:

• To continue in the Advanced settings, touch another tab.

• To exit the Advanced settings and return to the Home tab, touch Exit.

Specify date and time settings

1. Access the Advanced settings.

a. Touch the Settings tab.

b. Touch the Advanced tab.

c. Touch Enter password.

d. Enter your password and touch OK.

The General tab appears.

2. On the General tab, touch the Date / Time tab.

3. Specify settings.

Setting Action/Description

Date format Select a date format for display.

Time zone Select your time zone offset from Coordinated

Universal Time (UTC).

Automatically adjust clock for daylight saving time,

reported by host

Select to adjust the displayed time by +/- one hour

when the connected host reports daylight savings

time.

Allow users to change date and time Select to allow clinicians to set the date and time

from the Settings tab.

Display date and time Select to display the date and time on the Home

tab in the Device Status area.

Enable NTP Select to use the NTP server for time

synchronization rather than the episodic host.

Host name or IP address Enter the host name, IP address, or domain name of

the NTP server.

Test Touch Test to test the connection to the NTP

server.

Information messages indicate that a test is in

progress and then the result of the test (pass or fail).

4. Do one of the following:

• To continue in the Advanced settings, touch another tab.

• To exit the Advanced settings and return to the Home tab, touch Exit.

Specify advanced alarm settings

1. Access the Advanced settings.

a. Touch the Settings tab.

b. Touch the Advanced tab.

c. Touch Enter password.

d. Enter your password and touch OK.

The General tab appears.

2. Touch the Alarms tab.

3. Specify settings.

24 Advanced settings

Option Description

General (vertical tab)

Allow user to disable alarms Select to allow clinicians to turn off or turn on all

alarm limits for each vital sign. The control is on

each parameter-specific tab on the Alarms tab.

Nurse call threshold Select the minimum priority alarm that activates a

nurse call relay. If you select High, only high-

priority alarms activate a nurse call relay. If you

select Medium, medium- or high- priority alarms

activate a nurse call relay. If you select Low, high-,

medium-, and low-priority alarms activate a nurse

call relay.

Audio (vertical tab)

Allow user to turn off general audio Select to allow clinicians to turn off all audio

notification for alarms. This control is on the Alarms

tab (on the General tab).

Minimum alarm volume Select the minimum alarm volume available. If you

select High, then Medium and Low are not

available to the clinician.

Audio pause time Specify the amount of pause time that is added to

the 60-second pause time. When a clinician pauses

an audio alarm tone, the tone is paused for the

combined amount of time.

Enable audio for low priority alarms Select to enable the alarm to sound for low priority

alarms. If this setting is disabled, the audio for very

low priority alarms is automatically disabled.

Enable audio for very low priority alarms Select to enable the alarm to sound for very low

priority alarms. This setting is available only when

"Enable audio for low priority alarms" is selected.

Allow user to turn on patient rest mode Select to allow the user to turn off or turn on this

option on the Alarms tab. This option is only

available in the Continuous Monitoring profile and

when the user has enabled night mode.

Allow host to turn on patient rest mode Select to allow the host to turn off or turn on this

option on the Alarms tab. This option is only

available in the Continuous Monitoring profile and

when the device is connected to the Central

Station.

Enable cardiac high priority tone Select to enable an alternate alarm tone for ECG

LTA alarms.

Delays (vertical tab)

NOTE Alarm delays are available

only for the parameters

supported by your configuration.

SpO2 alarm condition delay Specify the minimum amount of time that an SpO2

alarm condition must be active before audio and

visual signals occur.

SatSeconds is available with Nellcor SpO2 sensors. If

you select Off, 10-, 15-, or 30-second delay,

SatSeconds is disabled, and it is removed from the

SpO2 tab in the Alarms tab.

SpO2 pulse rate alarm condition delay Specify the minimum amount of time that a Pulse

rate alarm condition measured by the SpO2 sensor

Service manual Advanced settings 25

must be active before audio and visual signals

occur.

Motion pulse rate alarm condition delay Specify the minimum amount of time that a Pulse

rate alarm condition measured by the patient

movement sensor must be active before audio and

visual signals occur.

SpHb alarm condition delay Specify the minimum amount of time that an SpHb

alarm condition must be active before audio and

visual signals occur.

Motion respiration alarm condition delay Specify the minimum amount of time that a

respiration alarm condition must be active before

audio and visual signals occur (EarlySense

configuration).

Motion pulse rate low confidence alarm delay Specify the minimum amount of time that a pulse

rate low confidence alarm condition must be active

before audio and visual signals occur (EarlySense

configuration).

Motion respiration low confidence alarm delay Specify the minimum amount of time that a

respiration low confidence alarm condition must be

active before audio and visual signals occur

(EarlySense configuration).

etCO2 alarm condition delay Specify the minimum amount of time that an

etCO2 alarm condition must be active before audio

and visual signals occur.

Respiration alarm condition delay Specify the minimum amount of time that an RR

alarm condition must be active before audio and

visual signals occur.

No breath detected alarm delay If configured with a CO2 module, specify the

amount of time for the device to wait after

receiving a "valid breath" message before activating

the "No breath detected" physiological alarm.

If configured for RRa, specify the time that the

Masimo module will wait before sending a

respiration pause event, which will result in a "No

breath detected" physiological alarm.

Adult no breath detected alarm delay Specify the time that an adult no breath detected

condition must be active in an Oridion CO2

configuration before audio and visual signals occur.

Pediatric no breath detected alarm delay Specify the time that a pediatric no breath detected

condition must be active in an Oridion CO2

configuration before audio and visual signals occur.

Neonate no breath detected alarm delay Specify the time that a neonate no breath detected

condition must be active in an Oridion CO2

configuration before audio and visual signals occur.

ECG HR alarm delay Specifies the time that an ECG heart rate alarm

condition must be active before audio and visual

signals occur.

4. Do one of the following:

• To continue in the Advanced settings, touch another tab.

• To exit the Advanced settings and return to the Home tab, touch Exit.

Specify advanced display settings

1. Access the Advanced settings.

a. Touch the Settings tab.

26 Advanced settings

b. Touch the Advanced tab.

c. Touch Enter password.

d. Enter your password and touch OK.

The General tab appears.

2. Touch the Display tab.

3. Specify settings.

Setting Action/Description

Display power saver Specify the required period of monitor inactivity

before the display turns off.

Clinician interactions, new vital sign measurements,

or alarm conditions automatically turn on the

display.

Device power down Specify the required period of monitor inactivity

before the monitor turns off.

Display lock Specify the required period of monitor inactivity

before the touchscreen locks.

NOTE If the single sign-on (SSO)

feature has been enabled on this

device, the display lock idle

period defaults to 2 minutes but

remains configurable. In addition,

all of the remaining controls

described in this section (except

forEnable continue without

but the Require clinician

authentication control remains

active as part of the SSO feature.

Require device access code Enable to require entering a code to unlock the

display.

Device access code Enter the 4-digit code to unlock the display.

NOTE You must enable Require

device access code to enable this

option.

Require clinician authentication Enable to require clinician authentication (scanning

badge or entering ID) to unlock the display.

NOTE You must enable Search

by clinician ID to enable this

option.

Enable continue without login Select to enable "Continue without login" button

on the authentication dialog to unlock the display.

Service manual Advanced settings 27

NOTE You must enable either

Enable single sign-on or Search

by clinician ID, and enable

Require clinician ID match to

view patient data to enable

Patient Protection mode which is

required with this option.

NOTE Additionally, If the Search

by clinician ID feature has been

enabled on this device, you must

enable Require clinician

authentication to enable the

configuration of Enable continue

without login.

4. Do one of the following:

• To continue in the Advanced settings, touch another tab.

• To exit the Advanced settings and return to the Home tab, touch Exit.

Specify advanced device settings

1. Access the Advanced settings.

a. Touch the Settings tab.

b. Touch the Advanced tab.

c. Touch Enter password.

d. Enter your password and touch OK.

The General tab appears.

2. Touch the Device tab.

3. Specify settings.

Option Description

Location ID Touch and enter up to 20 alphanumeric

characters.

Enable Save as default Select to enable display of the Save as default

control.

Pause Mode timeout Specify the default timeout used when entering

Pause mode in the Continuous Monitoring profile.

Power line frequency Specify power line frequency for AC power

supplied to the device.

Available profiles Specify the profiles to be available for selection.

Allow profile change Select to enable manual selection of different

profiles and the automatic shift to the Continuous

Monitoring profile when a continuous sensor is

connected to a patient.

When disabled, the current profile selection in the

Settings tab is locked in. No other profile selection

buttons are available, and the device does not

automatically shift to the Continuous Monitoring

profile when a continuous sensor is connected to a

patient.

28 Advanced settings

Default profile Specify the default profile to be used at startup.

4. Do one of the following:

• To continue in the Advanced settings, touch another tab.

• To exit the Advanced settings and return to the Home tab, touch Exit.

Set and start the demo mode

1. Access the Advanced settings.

a. Touch the Settings tab.

b. Touch the Advanced tab.

c. Touch Enter password.

d. Enter your password and touch OK.

The General tab appears.

2. Touch the General tab.

3. Touch the Demo tab.

4. Specify settings.

Setting Action/Description

Type Select a type of demonstration mode.

Start Touch Start to put the monitor in demonstration

mode. Navigate to the Home tab to begin Demo

mode.

5. Do one of the following:

• To continue in the Advanced settings, touch another tab.

• To exit the Advanced settings and return to the Home tab, touch Exit.

Parameters

Specify advanced IPI settings

1. Access the Advanced settings.

a. Touch the Settings tab.

b. Touch the Advanced tab.

c. Touch Enter password.

d. Enter your password and touch OK.

The General tab appears.

2. Touch the Parameters tab.

3. Touch the IPI tab.

4. Specify settings.

Setting Action/Description

Display IPI Select to display the IPI frame on the Home tab.

Default view Select a numeric view or trend graph view as the

primary IPI display on the Home tab.

Trend period default Select a default time period for the trend graph

display of IPI.

Service manual Advanced settings 29

5. Do one of the following:

• To continue in the Advanced settings, touch another tab.

• To exit the Advanced settings and return to the Home tab, touch Exit.

Specify advanced RRa settings

1. Access the Advanced settings.

a. Touch the Settings tab.

b. Touch the Advanced tab.

c. Touch Enter password.

d. Enter your password and touch OK.

The General tab appears.

2. Touch the Parameters tab.

3. Touch the RRa tab.

4. Specify settings.

Setting Action/Description

RRa averaging Select the default averaging option that provides

the desired visibility of subtle variations in RRa

measurements.

Freshness timeout Select the period of time the device should wait

before alarming while it attempts to obtain a valid

RRa reading.

5. Do one of the following:

• To continue in the Advanced settings, touch another tab.

• To exit the Advanced settings and return to the Home tab, touch Exit.

Specify advanced SpO2 settings

1. Access the Advanced settings.

a. Touch the Settings tab.

b. Touch the Advanced tab.

c. Touch Enter password.

d. Enter your password and touch OK.

The General tab appears.

2. Touch the Parameters tab.

3. Touch the SpO2 tab.

4. Specify settings.

Setting Action/Description

Default view Select a numeric view or a waveform view as the

default primary SpO2 display on the Home tab.

Default response Select the default speed of response to changes in

SpO2 measurements.

Sweep speed default Select the default waveform sweep speed for the

SpO2 display in the Home tab.

Allow low perfusion alarm Select to enable Masimo low perfusion alarm.

5. Do one of the following:

30 Advanced settings

• To continue in the Advanced settings, touch another tab.

• To exit the Advanced settings and return to the Home tab, touch Exit.

Specify advanced HR/PR (pulse rate) settings

1. Access the Advanced settings.

a. Touch the Settings tab.

b. Touch the Advanced tab.

c. Touch Enter password.

d. Enter your password and touch OK.

The General tab appears.

2. Touch the Parameters tab.

3. Touch the HR/PR (Pulse rate) tab.

4. Specify settings.

Setting Action/Description

Display source Select this to show the source of pulse rate

measurements (NIBP or SpO2) on the Home tab.

5. Do one of the following:

• To continue in the Advanced settings, touch another tab.

• To exit the Advanced settings and return to the Home tab, touch Exit.

Specify advanced etCO2 settings

1. Access the Advanced settings.

a. Touch the Settings tab.

b. Touch the Advanced tab.

c. Touch Enter password.

d. Enter your password and touch OK.

The General tab appears.

2. Touch the Parameters tab.

3. Touch the etCO2 tab.

4. Specify settings.

Setting Action/Description

Default view Select a numeric view or a waveform view as the

primary etCO2 display on the Home tab.

Display FiCO2 Select to display FiCO2 on the Home tab.

Waveform scale default Select the default waveform scale in etCO2

measurements.

Unit of measure Select primary units of measure for the etCO2

display on the Home tab.

Check calibration Select to start CO2 calibration check.

Calibrate Select to start CO2 calibration.

Sweep speed default Select the default waveform sweep speed for the

CO2 waveform view on the Home tab.

Service manual Advanced settings 31

Enable sampling line dialog Select to enable the sampling line dialog to be

displayed when connecting a sampling line to the

device.

BTPS compensation Select to enable automatic adjustments for BTPS

(body temperature pressure saturated) to improve

the accuracy of CO2 measurements.

Calibration due hours Displays time remaining until CO2 sensor

calibration is required.

Maintenance due hours Displays time remaining until CO2 periodic sensor

maintenance is required.

Last calibration Displays date (XX/XX/XXXX) and time (00:00:00) of

last calibration.

Annual calibration Displays anniversary date (XX/XX) of annual

calibration.

• For more calibration information, see the Service manual.

5. Do one of the following:

• To continue in the Advanced settings, touch another tab.

• To exit the Advanced settings and return to the Home tab, touch Exit.

Specify advanced SpHb settings

1. Access the Advanced settings.

a. Touch the Settings tab.

b. Touch the Advanced tab.

c. Touch Enter password.

d. Enter your password and touch OK.

The General tab appears.

2. Touch the Parameters tab.

3. Touch the SpHb tab.

4. Specify settings.

Setting Action/Description

Default view Select a numeric view or a trend graph view as the

primary SpHb display on the Home tab.

Unit of measure Select the primary unit of measure for the SpHb

display on the Home tab.

Default averaging Select the default moving window of time used by

the parameter to calculate the SpHb value and

update the display: short (approximately 1 minute),

medium (approximately 3 minutes), or long

(approximately 6 minutes).

Reference Select arterial or venous as the calibrated reference

source.

5. Do one of the following:

• To continue in the Advanced settings, touch another tab.

• To exit the Advanced settings and return to the Home tab, touch Exit.

Specify advanced NIBP settings

1. Access the Advanced settings.

32 Advanced settings

a. Touch the Settings tab.

b. Touch the Advanced tab.

c. Touch Enter password.

d. Enter your password and touch OK.

The General tab appears.

2. Touch the Parameters tab.

3. Touch the NIBP tab.

4. Specify settings.

Setting Action/Description

Default view Select primary and secondary views.

Select Display MAP to display mean arterial

pressure (MAP) in the NIBP frame on the Home tab.

If Display MAP is selected, specify which

numerics are primary in the NIBP frame. On the

Home tab, clinicians can touch the NIBP frame to

toggle between views.

Unit of measure Select the NIBP unit of measure for display.

Tube type Select the number of tubes that are connected to

the NIBP cuff used with this monitor. If you select 1

tube, the only algorithm available for selection is

Step.

Algorithm default Select the default algorithm used to determine

NIBP measurements.

Cuff inflation target If you select the Step algorithm, touch and

enter a default cuff inflation target for each type of

patient. Clinicians can change the CITs from the

default CITs that you set here on the Settings >

Setup > NIBP tab.

Allow interval program changes Select to enable user to modify interval program

selections in the Settings > Setup > Intervals

tab.

5. Do one of the following:

• To continue in the Advanced settings, touch another tab.

• To exit the Advanced settings and return to the Home tab, touch Exit.

Set up an NIBP averaging program

In Advanced settings, set up NIBP averaging programs to make them available for use.

To set up a program:

1. Access the Advanced settings.

a. Touch the Settings tab.

b. Touch the Advanced tab.

c. Touch Enter password.

d. Enter your password and touch OK.

The General tab appears.

2. Touch the Parameters tab.

Service manual Advanced settings 33

3. Touch the Programs tab.

4. Touch the button of the program you want to set up.

The keyboard icon appears in the button.

5. (Optional) Change the name of the program:

a. Touch the keyboard icon.

b. Enter the name of the program and touch OK.

6. Specify the settings for this program.

Setting Action/Description

Readings to average Select readings to include in the average. You must

select at least two readings.

The last reading you select is the final reading of

the program. For example, if you select Readings 3,

4, and 5, the program takes five readings.

Unselected readings—in this example, Readings 1

and 2—are excluded ("discarded") from the

average.

Delay to start Enter the period between the start of the program

(the moment that the "Start intervals" button is

selected) and the start of the first reading.

Time between Enter the period between the end of one reading

and the start of the next reading.

Keep if + or – Enter the range that the program uses to establish

the baseline reading. For more information about

how this setting affects the program, refer to

"Excluded readings" in the "NIBP averaging

programs" section of this manual.

The settings you selected appear in the Summary area.

7. Do one of the following:

• To continue in the Advanced settings, touch another tab.

• To exit the Advanced settings and return to the Home tab, touch Exit.

The program is now available for use.

34 Advanced settings

Specify advanced temperature settings

1. Access the Advanced settings.

a. Touch the Settings tab.

b. Touch the Advanced tab.

c. Touch Enter password.

d. Enter your password and touch OK.

The General tab appears.

2. Touch the Parameters tab.

3. Touch the Temperature tab.

4. Specify settings.

Setting Action/Description

Unit of measure Select primary units of measure for the temperature

display on the Home tab

Display temperature conversion Select to display primary units of measure and

secondary units of measure for the temperature

display on the Home tab.

Default SureTemp Plus site Select the default site for SureTemp measurements.

The default site applies when clinicians power up

the monitor and each time clinicians remove the

temperature probe from the well.

Select Last site to set the default to the site

selected for the last measurement.

Anti-theft return timeout Select "Disabled" or a timeout value in hours for the

Braun 6000 to lock after being removed from the

dock.

Mode Select None, Technique Compensation, or

Unadjusted as the Braun 6000 compensation

mode. Technique Compensation improves reading

accuracy by detecting placement of the probe in

the ear canal. Unadjusted places thermometer in

mode to detect raw ear temperature only.

Enable pulse timer Select to enable pulse timer on the Braun 6000

handle.

Enable Celsius only selection Select to enable Celsius only mode, thus disabling

the C/F button on the Braun 6000 handle as well as

the hardware switch.

5. Do one of the following:

• To continue in the Advanced settings, touch another tab.

• To exit the Advanced settings and return to the Home tab, touch Exit.

Specify advanced ECG settings

1. Access the Advanced settings.

a. Touch the Settings tab.

b. Touch the Advanced tab.

c. Touch Enter password.

d. Enter your password and touch OK.

Service manual Advanced settings 35

The General tab appears.

2. Touch the Parameters tab.

3. Touch the ECG tab.

4. Specify settings.

Setting Action/Description

Cable selection Select either a 3-lead or 5-lead cable option. The

current selection appears as a secondary label on

the ECG vertical tab.

Electrode configuration Select either AHA or IEC.

Allow impedance respiration Select to enable the selection of impedance

respiration as a source for respiration on the ECG

settings tab. If not selected, this option is disabled,

and impedance respiration is not displayed as an

option on the ECG settings tab.

Enable V-Tach, V-Fib, Asystole detection Select to enable detection of these LTA alarms.

Automatic print on ECG alarm Select to enable automatic printing of an ECG

waveform when an LTA alarm occurs.

Default lead Select the lead to be displayed when the device is

powered up.

V-Tach threshold Use the keypad to enter the V-Tach threshold used

by the ECG module (Range: 100-150 bpm).

5. Do one of the following:

• To continue in the Advanced settings, touch another tab.

• To exit the Advanced settings and return to the Home tab, touch Exit.

Specify the manual parameters

The Manual Parameters frame is in the lower right corner of the Home tab. You can manually enter

values for parameters in the frame. In Advanced settings, you can specify which parameters appear

in the frame and enable manual overrides of other parameter measurements displayed on the

device.

1. Access the Advanced settings.

a. Touch the Settings tab.

b. Touch the Advanced tab.

c. Touch Enter password.

d. Enter your password and touch OK.

The General tab appears.

2. Touch the Parameters tab.

3. Touch the Manual tab.

36 Advanced settings

4. Select up to four parameters and associated units of measure for display in the Manual

Parameters frame.

NOTE If the monitor has the SureTemp Plus temperature module,

the Temperature parameter is not available in the Display frame or

in the Manual Parameters frame on the Home tab.

NOTE If the monitor is configured with CO2 or RRa, and you select

the Continuous Monitoring profile before you enter Advanced

settings, the respiration rate (RR) parameter is not available here or

in the Manual Parameters frame. If any other profile is selected

when you enter Advanced settings, the respiration rate (RR)

parameter remains available for selection on this screen and is

displayable in the Manual parameters frame.

5. Enable manual overrides of selected parameter measurements displayed on the device as

desired.

6. Do one of the following:

• To continue in the Advanced settings, touch another tab.

• To exit the Advanced settings and return to the Home tab, touch Exit.

Specify advanced custom scores settings

1. Access the Advanced settings.

a. Touch the Settings tab.

b. Touch the Advanced tab.

c. Touch Enter password.

d. Enter your password and touch OK.

The General tab appears.

2. Touch the Parameters tab.

3. Touch the Custom scores tab.

4. Specify settings.

Service manual Advanced settings 37

Setting Action/Description

Default score summary view Select either a Condensed or Expanded view of

custom scores information to display after saving a

patient record.

Incomplete score save options Select the desired response when a user presses

Save before an aggregate score is complete:

Allow: The device saves the record with

incomplete scores.

Warn user: The device displays a message that

the score is incomplete and a prompt to save the

incomplete record or cancel.

Block: The device displays a message that the

score is incomplete and that values for all required

parameters must be entered before saving.

5. Do one of the following:

• To continue in the Advanced settings, touch another tab.

• To exit the Advanced settings and return to the Home tab, touch Exit.

Data management

Specify patient settings

Patient identification appears on the Home tab in the Patient frame, and it is listed in various tabs,

such as the Patient tab and the Review tab.

1. Access the Advanced settings.

a. Touch the Settings tab.

b. Touch the Advanced tab.

c. Touch Enter password.

d. Enter your password and touch OK.

The General tab appears.

2. Touch the Data Management tab.

3. Touch the Patient tab.

4. Specify settings.

Setting Action/Description

Default patient type Select a default patient type for this monitor. The

patient type shows in the Patient frame on the

Home tab.

In the Summary tab on the Patients tab, clinicians

can change the displayed patient type from the

default patient type that you set here.

Enable local patient creation Select to enable adding new patients on the

device. If enabled, you can add patients to the

Patient List tab or to the Patient Summary tab.

If disabled, the Add button does not appear on the

List screen, and you can only edit the Patient ID

field on the Summary tab. Disabling local patient

creation also clears the active patient and the local

patient list from the device.

38 Advanced settings

Name format Select a format for all displayed patient names: Full

name or Abbreviation.

Primary label Select the primary identification label for all

displayed patients.

Secondary label Select a secondary identification label for patients.

A secondary label displays only on the Home tab,

after the primary label.

Printout label Select which patient identifier(s) appear on

printouts: Name and patient ID, Name,

Patient ID, None.

Require patient ID to save readings Make entering a patient ID a prerequisite for saving

measurements. If the clinician fails to enter an

identifier, the monitor prompts the clinician when

they try to save.

Search by patient ID Enable clinicians to enter a patient ID to query for

the patient's information. If clinicians scan the ID

onto the Home tab or the Summary tab, the

monitor queries the patient list and the network.

Returned patient information populates the Patient

frame on the Home tab and fields on the Summary

tab.

Select Require patient ID match to save

measurements to require that the selected

patient ID matches a patient ID in the Patient list of

the device or an external host system before you

can save measurements.

Clear patient information on manual save Specify that the monitor clears the selected patient

after a clinician manually saves measurements from

the Home tab. Patient information clears from the

Patient frame and the Summary tab.

NOTE This setting does not take

effect when intervals are in

progress.

Retrieve list Enable the monitor to retrieve the patient list from

the network. When this option is selected, a

Retrieve list button replaces the Add button on

the List tab. Information from the network

populates the List tab when clinicians touch the

Retrieve list button. Since the Add button is not

available, clinicians cannot add a patient to the

patient list.

Direct EMR connection is not compatible with the

Retrieve list setting. Retrieve list is disabled and not

selectable when you enable Direct EMR

connection.

Configuring the server back to Welch Allyn host

restores the Retrieve list setting to its previous state

and makes it selectable.

5. Do one of the following:

• To continue in the Advanced settings, touch another tab.

• To exit the Advanced settings and return to the Home tab, touch Exit.

Service manual Advanced settings 39

Specify clinician settings

Clinician identification appears next to the medicine symbol in the Device Status area on the Home

tab.

1. Access the Advanced settings.

a. Touch the Settings tab.

b. Touch the Advanced tab.

c. Touch Enter password.

d. Enter your password and touch OK.

The General tab appears.

2. Touch the Data Management tab.

3. Touch the Clinician tab.

4. Specify settings.

Setting Action/Description

Label Select a type of clinician identification label for

display on the Home tab: Full name,

Abbreviation, Clinician ID, Masked Clinician

ID, or Symbol only.

Enable single sign-on Select to enable the single sign-on (SSO) feature on

the device.

NOTE When SSO is enabled,

many of the remaining controls

described in this section are

removed from the display.

However, Clear clinician

information on manual save and

Require clinician ID match to

view patient data remain

configurable when Enable single

sign-on is enabled. In addition,

Display lock defaults to 2

minutes, three Display tab

controls disappear from the

display (see "Specify advanced

display settings" for details), and

the Office profile is disabled.

Require clinician ID to save readings Make entering a clinician ID a prerequisite for

saving measurements. If they fail to enter

identification, the monitor prompts them when

they try to save measurements. Clinicians can enter

clinician identification on the Clinician tab.

Clear clinician information on manual save Specify that the monitor clears the selected

clinician after a clinician manually saves

measurements from the Home tab. Clinician

information clears from the Clinician tab and the

Device Status area.

Require clinician ID match to view patient data Select to enable Patient Protection mode, which

prevents viewing the Patients List and Review tabs

or changing profiles without an authenticated

clinician being logged in.

40 Advanced settings

Search by clinician ID Enable the monitor to query the network for

clinician information based on ID. The monitor

initiates the search when the clinician enters or

scans the ID from the Clinician tab. Returned

clinician information populates the Device Status

area and fields on the Clinician tab.

Select Require password to require clinicians to

enter their password, in addition to ID, on the

Clinician tab. The monitor uses the ID and

password combination to query the network for

clinician information.

Select Require clinician ID match to save

measurements to require that the selected

clinician ID matches a clinician ID in an external

host system before you can save measurements.

Store clinician information for ___ hours Select to enable a local cache of clinician login

information to speed up and simplify future

clinician logins. Use the keypad to enter the

number of hours to store this clinician cache.

5. Do one of the following:

• To continue in the Advanced settings, touch another tab.

• To exit the Advanced settings and return to the Home tab, touch Exit.

Specify clinical data settings

1. Access the Advanced settings.

a. Touch the Settings tab.

b. Touch the Advanced tab.

c. Touch Enter password.

d. Enter your password and touch OK.

The General tab appears.

2. Touch the Data Management tab.

3. Touch the Clinical Data tab.

4. Specify settings.

Setting Action/Description

Automatically send on manual save Select this option to specify that measurements are

sent to the network when a clinician saves

measurements on the Home tab.

NOTE When the device is in the

Continuous Monitoring profile,

this setting is grayed out.

NOTE When the monitor is not

connected to the network,

measurements saved on the

monitor are sent to the network

with the first successful send

after reconnecting to the

network.

Delete readings after successful send Select this option to specify that measurements are

deleted from the monitor after they are successfully

Service manual Advanced settings 41

sent to the network. Sent measurements do not

appear in the Review tab.

Emulate Spot Vital Signs LXi Select this option to specify that clinical data sent

to the network appears as Spot Vital Signs LXi data

at the network.

Connect to CS Select to enable connection to the Connex central

station.

Direct EMR connection is not compatible with the

Connect to CS setting. Connect to CS is disabled

and not selectable when you enable Direct EMR

connection.

Configuring the server back to Welch Allyn host

restores the Connect to CS setting to its previous

state and makes it selectable.

Enable clear button on Home tab Select to enable the Clear button on the Home tab

in Intervals Monitoring, Office, and Spot Check

profiles. When not selected (disabled), the Clear

button does not appear on the Home tab.

5. Do one of the following:

• To continue in the Advanced settings, touch another tab.

• To exit the Advanced settings and return to the Home tab, touch Exit.

Network

View advanced monitor information

The Status tab shows the monitor's software version, MAC and IP addresses, network, server and

access point information, session information, and more.

1. Access the Advanced settings.

a. Touch the Settings tab.

b. Touch the Advanced tab.

c. Touch Enter password.

d. Enter your password and touch OK.

The General tab appears.

2. Touch the Network tab.

3. Touch the Status tab.

4. View the information.

5. Do one of the following:

• To continue in the Advanced settings, touch another tab.

• To exit the Advanced settings and return to the Home tab, touch Exit.

Specify radio settings (Newmar)

This task applies only to devices with a Newmar radio card installed. Distinguishing features of

devices with this radio card are the following:

• In Advanced settings, the Session frame on the Network > Status tab includes Tx packets

dropped, Rx packets dropped, and Rx multicast packets.

42 Advanced settings

• In Advanced settings, the left pane on the Network > Radio tab includes an Enable dynamic

frequency option.

1. Access the Advanced settings.

a. Touch the Settings tab.

b. Touch the Advanced tab.

c. Touch Enter password.

d. Enter your password and touch OK.

The General tab appears.

2. Touch the Network tab.

3. Touch the Radio tab.

4. Specify settings.

Setting Action/Description

Enable radio Enable the radio for device communications. When

disabled, the radio is not available.

Enable radio network alarms Activate radio network alarms when an alarm

condition occurs. When disabled, radio network

alarms are not available.

Enable dynamic frequency Enable dynamic frequency selection when the

radio is enabled. This might be required to prevent

disrupting other technologies and services that

share the same frequency.

SSID Touch and enter the service set identifier

(SSID). SSIDs that are longer than 16 characters may

be truncated in the user view. Enter a maximum of

32 characters.

Radio band Select the radio band.

Authentication type Select an authentication scheme. Then specify any

additional settings that appear.

Method Select a method. Then touch and enter

characters: Network key (64 characters), or

Passphrase (8 to 63 characters).

NOTE The characters you enter

for Network key and Passphrase

appear as asterisks on the

keyboard and then on the Radio

pane.

Security protocol Select the security protocol.

EAP type Select the EAP type.

Identity Enter the EAP identity (maximum of 32 characters).

Password Enter the EAP password (maximum of 32

characters).

Key number Select the WEP key number.

Key Enter the WEP key (10 characters for WEP 64, or 26

characters for WEP 128).

Roam Type Select roam type.

Service manual Advanced settings 43

Server validation Select to enable server validation.

Inner EAP setting Select inner EAP setting.

Allow anonymous identity Select to enable the use of an anonymous identity.

PAC Provisioning Select PAC provisioning option.

Configure radio Touch Configure radio to activate all new radio

settings not selected previously.

NOTE None of the changed

radio settings take effect until

you touch Configure radio.

5. Do one of the following:

• To continue in the Advanced settings, touch another tab.

• To exit the Advanced settings and return to the Home tab, touch Exit.

Specify radio settings (Lamarr)

This task applies only to devices with a Lamarr radio card installed. Distinguishing features of

devices with this radio card are the following:

• In Advanced settings, the Session frame on the Network > Status tab includes Dir. Rx

packets, Dir. Tx packets, and Signal-to-noise ratio.

• In Advanced settings, the left pane on the Network > Radio tab includes only Enable radio

and Enable radio network alarms options (no Enable dynamic frequency option).

1. Access the Advanced settings.

a. Touch the Settings tab.

b. Touch the Advanced tab.

c. Touch Enter password.

d. Enter your password and touch OK.

The General tab appears.

2. Touch the Network tab.

3. Touch the Radio tab.

4. Specify settings.

Setting Action/Description

Enable radio Enable the radio for device communications. When

disabled, the radio is not available.

Enable radio network alarms Activate radio network alarms when an alarm

condition occurs. When disabled, radio network

alarms are not available.

SSID Touch and enter the service set identifier

(SSID). SSIDs that are longer than 16 characters may

be truncated in the user view. Enter a maximum of

32 characters.

Radio band Select the radio band.

Authentication type Select an authentication scheme. Then specify any

additional settings that appear.

44 Advanced settings

Method Select a method. Then touch and enter

characters: Network key (64 characters), or

Passphrase (8 to 63 characters).

NOTE The characters you enter

for Network key and Passphrase

appear as asterisks on the

keyboard and then on the Radio

pane.

Security protocol Select the security protocol.

EAP type Select the EAP type.

Identity Enter the EAP identity (maximum of 32 characters).

Password Enter the EAP password (maximum of 32

characters).

Key number Select the WEP key number.

Key Enter the WEP key (10 characters for WEP 64, or 26

characters for WEP 128).

Configure radio Touch Configure radio to activate all new radio

settings not selected previously.

Touch OK in the confirmation popup telling you to

power down the monitor.

Touch the Settings tab. Touch the Device tab.

Touch Power down.

The radio will reboot.

NOTE None of the changed

radio settings take effect until

you touch Configure radio.

5. Do one of the following:

• To continue in the Advanced settings, touch another tab.

• To exit the Advanced settings and return to the Home tab, touch Exit.

Specify server settings

1. Access the Advanced settings.

a. Touch the Settings tab.

b. Touch the Advanced tab.

c. Touch Enter password.

d. Enter your password and touch OK.

The General tab appears.

2. Touch the Network tab.

3. Touch the Server tab.

4. Select the method used to identify the IP address of the server with which the device will

communicate.

5. Specify settings.

Service manual Advanced settings 45

Connectivity Setting Action/Description

Manual entry Enable the device to connect to a Episodic,

Continuous, or Service server at a fixed IP address or

with a specified DNS name. Touch the desired

server field and enter the IP address host name.

Touch the Port entry field and enter the port

number. The range of entry is 0 to 65535.

This option supports server Authentication to either

the Welch Allyn host (NCE and Connex CS) or a

Direct EMR connection using HL-7. Touch the

Server dropdown menu to select the server type.

The Authentication option is disabled by default

and only applies to the Episodic server.

Authentication is not available when Data

encryption is disabled.

Direct EMR connection is not compatible with

Connect to CS or Retrieve list settings. Both settings

are disabled and not selectable when you enable

Direct EMR connection.

Configuring the server back to Welch Allyn host

restores the Connect to CS and Retrieve list settings

to their previous states and makes them selectable.

NRS IP Enable the device to connect to a Network

Rendezvous Service (NRS) at a fixed IP address.

Touch the keypad in the Network rendezvous

service IP address fields and enter the IP address.

Touch the keypad in the Port entry field and enter

the port number. The range of entry is 0 to 65535.

The device will always use this IP address to contact

the NRS server.

DNS Name Enable the device to connect to a Network

Rendezvous Service (NRS) by entering a host name

to be sent to a Domain Name Server (DNS) to

retrieve the NRS IP address. Touch the keypad in

the Network rendezvous service DNS name field

and enter the DNS name. Touch the keypad in the

Port entry field and enter the port number. The

range of entry is 0 to 65535.

The device displays the NRS IP address as well as

the Connex server address and port returned by the

DNS.

Enable data encryption for Episodic, Continuous, or

Service server

The DNS Name option is only available in the

following conditions:

– The radio is disabled

– No radio is installed

DHCP Enable the device to connect to a Network

Rendezvous Service (NRS) by entering a port

number and then connecting at an address

provided by the DHCP43 response. Touch the

keypad in the Port entry field and enter the port

number. The range of entry is 0 to 65535.

After you touch Test and successfully connect to

the server, the device displays the NRS IP addresses.

46 Advanced settings

Data encryption Enable data encryption for Episodic, Continuous, or

Service server and for the following Connectivity

types: Manual entry, NRS IP, DNS Name, and DHCP

Authentication Enable authentication with Episodic or Continuous

server. This option is disabled by default and is only

available when Data encryption is enabled and for

manual entry Connectivity.

Restore defaults Touch Restore defaults to restore settings for

the selected option to the default values.

Test Touch Test to test the connection to the

configured server.

6. Do one of the following:

• To continue in the Advanced settings, touch another tab.

• To exit the Advanced settings and return to the Home tab, touch Exit.

Specify Active Directory settings

1. Access the Advanced settings.

a. Touch the Settings tab.

b. Touch the Advanced tab.

c. Touch Enter password.

d. Enter your password and touch OK.

The General tab appears.

2. Touch the Network tab.

3. Touch the Active Directory tab.

4. Specify settings.

Setting Action/Description

Enable Active Directory Select this option as the first step to connect to an

Active Directory server (an alternative way to

perform clinician queries).

When you enable this control, you enable all other

controls on this tab.

Host or IP address Touch the keypad in the Host or IP address field

and enter the Host name (Fully Qualified Domain

Name) or IP address of the Active Directory server.

This is an alpha-numeric string with a maximum

length of 121 characters.

Group Touch the keypad in the Group field and enter the

Domain Group address. This is an alpha-numeric

string with a maximum length of 121 characters.

Clinician ID type Touch the Clinician ID type dropdown menu to

select the Clinician identifier.

This selection has no effect on the appearance of

Clinician information on the display. It only affects

communication of the request to the Active

Directory server.

Authentication user name Touch the keypad in the Authentication user name

field and enter the User name. This is an alpha-

numeric string with a maximum length of 100

characters.

Service manual Advanced settings 47

Authentication password Touch the keypad in the Authentication password

field and enter the User password. This is an alpha-

numeric string with a maximum length of 20

characters.

Search subtree Touch the keypad in the Search subtree field and

enter what you want to search in the Active

Directory. This is an alpha-numeric string with a

maximum length of 121 characters.

Test Touch Test to test the connection to the Active

Directory server.

Information messages indicate that a test is in

progress and then the result of the test (pass or fail).

5. Do one of the following:

• To continue in the Advanced settings, touch another tab.

• To exit the Advanced settings and return to the Home tab, touch Exit.

Service

Advanced settings and Service tabs

The Advanced tab provides password-protected access to the monitor's Advanced settings (or

Admin mode), enabling nurse administrators, biomedical engineers, and/or service engineers to

configure specific features. The Advanced tab also presents read-only information about the

monitor.

The password to enter Advanced settings is configurable and can also be set to expire. See the

"Password" topic at the end of this section for more details.

NOTE You cannot enter Advanced settings if sensors or physiological alarms are

active or if vital sign measurements are displayed.

Access the Service tabs

NOTE You cannot access the Service tabs if sensors or physiological alarms are

active or if vital sign measurements are displayed.

1. From the Home tab, touch the Settings tab.

2. Touch the Advanced tab.

3. Touch Enter password.

48 Advanced settings

4. Enter 6345 , or the custom password for the device, as the access code and touch OK.

5. Touch the Service tab.

The General screen appears.

6. Perform service tasks by making selections or touching other tabs.

NOTE Service tasks and how to do them are detailed in this section.

7. When you are done, touch Exit.

The Home tab appears.

General tab

Restore factory default settings

NOTE This process deletes the custom data file. All custom data will be lost.

NOTE Restoring the radio default settings on a device equipped with a Newmar

radio will remove all installed wireless certificates.

1. Go to the Service tabs as described in “Access the Service tabs.”

2. Touch the General tab.

3. Restore factory default settings:

• To restore radio settings to factory default values, touch Radio settings.

• To restore all current settings to factory default values, touch All settings.

• To delete all root certificates currently installed, touch Root CA certificates.

A confirmation dialog appears.

4. Touch OK.

The factory default settings are restored.

If you selected Radio settings, the radio reboots, and the device remains powered on.

Service manual Advanced settings 49

If you selected All settings or Root CA certificates, the device reboots.

Save the device configuration or custom data to a drive

You can save the device configuration or custom data (custom modifiers and custom scoring) to a

USB flash drive. You can use the saved configuration to restore the device’s configuration or to

copy this configuration to use on other devices. You can use the saved custom data to restore

custom modifiers or custom scores, or you can copy them to another device.

NOTE Not all flash drives are supported.

NOTE When saving the device configuration, the location ID and asset tag

information are not included in the configuration file.

NOTE Save to USB does not support saving root CA and wireless certificates.

1. Connect a flash drive to the USB port.

2. Go to the Service tabs as described in “Access the Service tabs.”

3. Touch the General tab.

4. Touch Save to USB.

A confirmation dialog appears. You can save the device configuration or custom data if either

custom scores or custom modifiers are present.

5. Touch OK.

If the selected file or files already exist on the USB flash drive, a popup dialog appears with the

message "Device configuration file already exists. Select OK to continue with save and

overwrite existing file or cancel."

6. Touch OK to save the data to the USB drive or touch Cancel to exit without saving.

A confirmation message appears.

NOTE If the USB drive is incompatible, the message "Unable to save configuration

to USB" appears. Touch OK to continue.

NOTE The configuration file is saved as CONFIG.PMP. The custom data file is saved

as CUSTOMDATA.XML.

Load a device configuration, custom data, and/or root CA certificates

You can load a configuration from a USB flash drive to the device.

NOTE Not all flash drives are supported.

NOTE If your configuration includes radio parameters, make sure the radio is

enabled. The radio must be enabled before you can import radio parameters.

NOTE If a device setting is not available in the configuration file, the setting

returns to the factory default. This might be the case when the configuration file

was saved from a device with a different firmware version.

NOTE Configuration files cannot be cloned between devices with different host

software, except where the version change is minor.

1. Connect a flash drive to the USB port.

2. Go to the Service tabs as described in “Access the Service tabs.”

50 Advanced settings

3. Touch the General tab.

4. Touch Configure from USB.

A confirmation dialog appears.

5. Select Device configuration, Custom data XML, and/or Root CA certificates.

A confirmation dialog appears to confirm overwriting the existing configuration.

6. Select OK to proceed, or Cancel to quit.

The configuration from the USB flash drive overwrites the configuration on the device, and the

device reboots.

NOTE If device configuration data is not present on the USB drive, that option will

be disabled.

NOTE If custom modifiers are not present on the USB drive, that option will be

disabled.

NOTE If root CA certificates are not present on the USB drive, that option will be

disabled.

NOTE If the configuration file is incompatible, an "Unable to read configuration

from USB" message appears. This might be the case if the configuration file was

cloned from a device with different software version.

NOTE Configuration files can be edited or amended by loading the configuration

file onto the device, making changes to the configuration through the user

interface, and then saving the configuration file.

NOTE Lamarr radio configurations do not overwrite Newmar radio configurations,

and vice versa. A single configuration file can store configurations for both Lamarr

and Newmar radios. To create this file, first create the configuration file on a device

with one type of radio and save it. Then load the configuration file on a second

device with the other type of radio, configure the radio, and save the file. The

newly saved configuration file includes both the Lamar and Newmar radio

configurations, but the device activates only the configuration matching the

device's radio type.

Delete custom data

To delete custom data, you must restore the monitor to factory defaults. Restoring the monitor to

factory defaults also deletes all configuration settings.

To restore the custom configuration settings and/or custom data, save the configuration file and/or

custom data to a USB drive and reload the file(s) after restoring factory defaults.

To determine if custom data is loaded on the device, complete these steps:

1. Go to the Service tabs as described in "Access the Service tabs."

2. Touch the Device tab.

A Custom file line displays the configuration name and the cyclical redundancy check (CRC) in

the Firmware version column.

Enter an asset tag

You can enter an alpha-numeric identifier in the data field to serve as an asset tag for device

identification.

1. Go to the Service tabs as described in “Access the Service tabs.”

Service manual Advanced settings 51

2. Touch the General tab.

3. Touch and enter up to 20 characters.

4. Touch OK.

NOTE If the device language changes, the asset tag remains

unchanged.

Enable/disable external USB ports

The external USB ports are enabled by default. Disabling (unchecking) this option cuts off power

and data to the external USB ports, making them unavailable for connections and external storage.

1. Go to the Service tabs as described in “Access the Service tabs.”

2. Touch the General tab.

3. If the external USB ports were previously disabled, touch Enable external USB ports to

provide power to those ports.

A check now appears in the checkbox.

4. To disable the ports, touch Enable external USB ports.

The checkbox now is empty.

Send device information to PartnerConnect

The device sends technical information, such as log files, to PartnerConnect periodically. You can

also manually send this information at any time by following this procedure.

1. Go to the Service tabs as described in “Access the Service tabs.”

2. Touch the General tab.

3. Touch Sync with server.

4. If the Enable auto sync was previously disabled touch Enable auto sync to automatically

synchronize with the server.

A checkmark now appears in the checkbox.

Self-tests tab

Calibrate the touchscreen

This tab calibrates the touchscreen, if needed.

1. Go to the Service tabs as described in “Access the Service tabs.”

2. Touch the Self-tests tab.

3. Touch Start.

a. Touch the location indicated by the device. The device checks the current calibration. If

the location coordinates and touched location match, a Calibration Confirmation dialog

appears. Touch OK to finish.

b. If the locations do not match, a calibration failure dialog appears. Touch Calibrate, and

then touch the screen as indicated. When calibration is complete, a Calibration

Confirmation dialog appears. Touch OK to finish.

52 Advanced settings

Logs tab

View an error or event log

1. Go to the Service tabs as described in “Access the Service tabs.”

2. Touch the Logs tab.

3. View a log report.

• To view an error log, select Error.

• To view an event log, select Event.

Save error and event logs to a USB flash drive

This feature is available in software versions 1.71.03 and later.

You can save a copy of the error and event logs to a USB flash drive.

NOTE Not all flash drives are supported.

1. Connect a flash drive to the USB port.

2. Go to the Service tabs as described in “Access the Service tabs.”

3. Touch the Logs tab.

4. Touch Save to USB.

A confirmation dialog appears.

5. Touch OK.

Copies of both log files are saved to the drive.

Device tab

View device and module information

1. Go to the Service tabs as described in “Access the Service tabs.”

2. Touch the Device tab.

Device and module information appears for you to view.

Licensing tab

View device licenses

NOTE After activating a new license, restart the device to complete the activation

process.

1. Go to the Service tabs as described in “Access the Service tabs.”

2. Touch the Licensing tab.

A list of available licenses appears. Checks indicate installed licenses.

Service manual Advanced settings 53

Password tab

Advanced settings password and password reset

NOTE You cannot access the Service tabs if sensors or physiological alarms are

active or if vital sign measurements are displayed.

1. From the Home tab, touch the Settings tab.

2. Touch the Advanced tab.

3. Touch Enter password.

4. Enter 6345, or the custom password for the device, as the access code and touch OK.

Configure passwords

NOTE The keyboard for the Password tab is the English keyboard regardless of the

language configured on the device.

NOTE New passwords must meet length requirements to be accepted as valid.

NOTE The keyboard for the Password tab does not set the first character to upper

case.

NOTE If you forget or lose your password, you cannot access the Password tab.

Touch Lost password and then contact Hillrom Technical Support: hillrom.com/

en-us/about-us/locations/ and provide the code that appears on the screen. Enter

your password using the keyboard and touch OK.

1. Go to the Service tabs as described in “Access the Service tabs.”

2. Touch the Password tab.

3. To change the current password, touch Change password.

a. Enter a new password.

NOTE The password must have between 8 and 32 characters.

A "Re-enter password" dialog appears.

b. Touch OK and re-enter the new password to confirm the change.

Either a "Successful password change" or "Failed password change" dialog appears.

c. Touch OK and then proceed as needed. In the case of a failed password change, either try

again or cancel the operation.

4. To lock out a user after 10 consecutive incorrect passwords, touch Enable failed attempt

lockout.

NOTE The lockout period is 5 minutes.

5. To set an expiration for the current password, touch Enable password expiration, and then

enter the number of days after setting a password that it will expire.

Once a valid password is entered the Advanced tab appears.

54 Advanced settings

Power-up sequence

The system performs a power-on self test (POST) each time the device is powered on. During

power up, the device performs a comprehensive self test of the software. If software testing is

successful, the device then tests internal hardware. If all tests are successful, the system completes

power up and the Home tab appears.

To perform the POST:

1. Disconnect any patient cables connected to the device.

2. Insert a fully charged battery into the device.

3. Upon each power up, confirm the following:

a. The light bar flashes amber.

b. The startup screen appears.

c. A beep sounds, followed by one chime.

NOTE If no chimes sound, replace the speaker as specified in

“Remove the speaker.”

NOTE If no chimes sound, replace the speaker as specified in

“Replace the speaker.”

d. The product line logo appears at the bottom of the screen.

e. If a printer is installed, the paper advances slightly.

f. The Home tab appears.

WARNING Equipment failure risk. The device includes a fan that circulates air

through the device. If the fan does not run when you power up the device,

remove it from use and inform qualified service personnel immediately. Do not

use the device until the problem is corrected.

If the internal self-check is successful, the device shows its normal functions with all values blank

and the device is ready for operation. If the self-check fails, an error message appears in the Device

status area at the top of the screen. If a fault that could adversely affect the product is detected, the

device enters a safe mode and stops monitoring patients. The device remains in safe mode until it

is turned off or until it shuts down automatically after a period of inactivity.

If a system error is detected, the device becomes inactive until you press

or until the device

shuts down automatically. The device displays a system fault message that contains a wrench icon(

) and a system fault code to aid service personnel and engineers in diagnosing the problem.

While in safe mode, the red LED bar and the piezo buzzer cycle on and off.

56 Power-up sequence

Troubleshooting

This section provides the following tables to help troubleshoot the device.

• Symptoms and solutions: These tables list symptoms you might observe, list possible causes,

and suggest actions that may eliminate the problem.

• Technical alarm messages: These tables list messages generated by the device software

when a problem is detected. The tables explain possible causes and suggest actions that can

resolve the problem.

These tables can help you diagnose and fix a problem. They do not replace basic troubleshooting

skills. You must still trace the source of the problem to the board or module level to decide the best

course of action. Welch Allyn does not support component-level repair to the board or module. For

available replacement parts, see “Field Replaceable Units.”

WARNING Do not perform troubleshooting on a device that is emitting smoke or

exhibits other signs of excessive overheating. Disconnect the device from AC

power and call Welch Allyn Technical Support immediately.

CAUTION Replace parts, components, or accessories only with parts supplied or

approved by Welch Allyn. The use of any other parts can lead to inferior device

performance and will void the product warranty.

Symptoms and solutions

Power

Symptom Possible cause Suggested action

The device does not power up A new battery was installed Connect AC power to wake

up the battery.

The AC power is disconnected Connect AC power.

The power cord is defective Replace the power cord.

The battery is discharged Charge the battery.

The power button is defective Replace the power button.

An internal connection is faulty Check the power-flex cable

connection at J6 on the main

board.

Symptom Possible cause Suggested action

Check the AC power harness

connections from the IEC

connector to the power

supply.

Check the power harness

from the power supply J2 to

J30 on the main board.

Check the battery power

harness from J2 on the battery

connector board to J29 on the

main board.

The power supply is defective Check the output voltage on

the power supply. The voltage

should be 15 V ± 0.45V DC. If it

is not, replace the power

supply.

The battery is defective Charge the battery for 5 hours.

If the battery icon on the

display still shows an empty

battery symbol, replace the

battery.

The main board is defective Replace the main board.

The battery doesn’t charge or

run time is low

The battery is defective Charge the battery for 5 hours.

If the battery icon on the

display still shows an empty

battery symbol, replace the

battery.

The battery connector board is defective Check the battery connector

board for an open short or

broken connector and replace

if necessary.

The battery has reached the end of its useful

life

Use the service tool to check

cycle count. If the cycle count

exceeds 300, replace the

battery.

Hardware

Mechanical Symptom Possible cause Suggested action

Noisy fan Dust build up Use canned air to blow dust

out of fan.

Fan is out of balance Replace fan.

58 Troubleshooting

Mechanical Symptom Possible cause Suggested action

Cracks in housing Non-approved cleaning agents Replace plastic housing as

necessary.

Use only approved cleaning

agents.

Display

Symptom Possible cause Suggested action

The touchscreen does not

respond

Software error Reboot the device. Press and

hold the power button until

the device shuts down.

Note Any configuration

settings not saved as default

will be lost. Press the power

button to restart.

The touchscreen is out of calibration In Advanced Settings, touch

the Service > Self-tests tabs,

then recalibrate the screen.

The touchscreen lock is activated To unlock the touchscreen,

touch at the bottom of the

screen.

To disable the touchscreen

lock, touch the Settings >

Device tabs, then uncheck

Allow display lock timeout.

An internal connection is faulty Check the connection at J48

on the main board with

display flex cable.

A display flex cable is broken Replace the touchscreen and

display assembly.

The main board has a faulty touchscreen

controller

Replace the main board.

Excessive force or prolonged rubbing in an

area of the touchscreen

Replace the touchscreen.

The display is blank when the

power is on

The device is in Power-Saver mode Wake the display by touching

the screen or the power

button.

The device powered down after a period of

inactivity

Turn on the device by

pressing the power button. In

Advanced Settings, touch the

General > Display tabs, then

set Device power down to

the desired interval.

Service manual Troubleshooting 59

Symptom Possible cause Suggested action

An internal connection is faulty Check the display harness

connections at the display

and J19 on the main board.

Replace the cable if damaged.

A cable is damaged Replace the cable.

The display is dim The brightness setting is too low Increase the brightness

setting. Touch the Settings >

Device tabs, touch Defaults,

then set Display brightness

to the desired level.

The display has reached the end of its useful

life

Replace the display.

User interface

Symptom Possible cause Suggested action

Unable to access advanced

settings or enter the advanced

settings code

Patient monitoring is active or being

simulated

Discontinue patient

monitoring or stop the

simulation.

The parameter alarm is on Dismiss the alarm.

Intervals are turned on Stop intervals.

Desired profile does not appear

in the Profiles tab

The profile license is not installed In Advanced settings, touch

the Service > Licensing tabs.

Verify that the profile license

box is checked. If not,

purchase the license and

install it using the service tool.

The profile is not enabled In Advanced settings, touch

the Device tab, then check

the profile(s) you want to

enable.

60 Troubleshooting

Communication

Symptom Possible cause Suggested action

Cannot communicate through

the USB client connection

The battery charge is low Connect the device to AC

power and allow the battery

to fully charge.

The communications board does not

receive power

Check the voltage from J49 on

the main board for +5.0, ±0.5V

DC. Replace the main board if

necessary.

The USB client is defective Test the connection by

connecting a PC running the

service tool. Verify that the

service tool is configured

properly on the PC to

communicate with the device.

See the service tool help files.

Replace the power cable to

the communications board.

USB accessories do not

communicate with the monitor

The accessory is defective Replace with a known good

accessory.

The communications board is not receiving

power

Check the voltage from J49 on

the main board for +5.0, ±0.5V

DC. Replace the main board if

necessary.

One or more USB host connections are

defective

Test the connection with a

USB thumb drive. If no power

or enumeration is present,

such as an LED on a thumb

drive, replace the

communications board.

A USB connection from the communications

board to the main board is faulty

Verify that the USB cables are

connected correctly.

Replace the USB cables.

The device does not

communicate via Ethernet with

the computer network

The device is not configured properly Check the settings with your

network administrator.

The communications board is not receiving

power

Check the voltage from J49 on

the main board for +5.0, ±0.5V

DC. Replace the main board if

necessary.

The Ethernet connection from the main

board is faulty

Test the internal Ethernet

cable. Replace if necessary.

Verify that the shim is installed,

if required, on the Ethernet

cable connector at J11. See

the reassembly notes for the

main board.

Service manual Troubleshooting 61

Symptom Possible cause Suggested action

The network Ethernet switches are not set to

the correct speed to work with the device

Set the switches to 10 Mbps

full duplex.

The cable run to the switch is too long Use a shorter patch cable.

The radio does not connect to

the network

The device is out of range of the access

point

Check the network status

screen’s RSSI value.

The device is not configured properly Check the settings with your

network administrator.

The antenna is defective Check the antenna cable and

antenna connection. Replace

the cable and antenna if

necessary.

The communications board is not receiving

power

Check the voltage from J49 on

the main board for +5.0, ±0.5V

DC. Replace the main board if

necessary.

Alarms

Symptom Possible cause Suggested action

The light bar does not turn on No alarm was triggered Verify that the light bar flashes

when the system starts.

Verify that the alarm is

triggered by a visual indicator

in the message status area

and an audio alarm occurs.

There is a faulty connection Check the light-bar harness

and connections at the light

bar and J46 on the main

board. Replace the defective

cable if necessary.

The light-bar board is defective Apply +3.3V to pin 1 of the

harness and ground to pin 2.

Verify that the amber LEDs

illuminate. Connect the

ground to pin 3. Verify that

the red LEDs illuminate. If one

or both do not illuminate,

replace the LED light bar.

The main board is defective Verify that there are +3.3V at

pin 1 of J46 on the main

board.

No audible alarm occurs No alarm was triggered Verify that the alarm is

triggered by a visual indicator

in the message status area

62 Troubleshooting

Symptom Possible cause Suggested action

and light bar. Listen for

audible sounds on start up.

The alarm audio is set to Off Touch the Alarms > General

tabs, then select Alarm audio

on.

In Advanced settings, touch

the General > Alarms tabs,

then disable Allow user to

turn off general audio.

The alarm audio is set too low Touch the Alarms > General

tabs, then set Volume to the

desired level.

In Advanced settings, touch

the General > Alarms tabs,

then set Minimum alarm

volume to the desired level.

There is a faulty connection Check the speaker harness

and connections at the

speaker and J12 on the main

board. Replace the defective

cable if needed.

The speaker is defective Replace the speaker.

The main board is defective Test speaker output using an

oscilloscope on J12.

NIBP

Symptom Possible cause Suggested action

The NIBP frame on the display is

blank

The USB cable is defective Replace the USB cable.

The NIBP module is not connected Check the internal USB

connection.

The NIBP module is not functional Check the error logs for NIBP

errors. See the service tool

help files for details on specific

errors and suggested actions.

Check with Welch Allyn for

software updates.

If no NIBP error is logged, the main board

might be defective

Replace the main board if

necessary.

Service manual Troubleshooting 63

SpO2

Symptom Possible cause Suggested action

The SpO2 frame on the display

is blank

The USB cable is defective Replace the USB cable.

The SpO2 module is not connected Check the internal USB

connection.

The SpO2 module is not functional Check the error logs for SpO2

errors. See the service tool

help files for details on specific

errors and suggested actions.

Check with Welch Allyn for

software updates.

If no SpO2 error is logged, the main board

might be defective

Replace the main board if

necessary.

SpHb

Symptom Possible cause Suggested action

The SpHb frame on the display

is blank

The UI license is not installed. Purchase a license and install

the license using the service

tool.

The wrong sensor is connected. Use a sensor that supports the

SpHb parameter.

The sensor or cable expired. Replace the sensor or cable.

The sensor or cable is defective. Replace the sensor or cable.

The Masimo SpO2 module does not have

the SpHb parameter enabled.

Purchase the parameter and

install using the service tool.

The SpHb frame is unavailable The selected profile does not support SpHb. Change the profile to Intervals

Monitoring or Continuous

Monitoring.

ECG

Symptom Possible cause Suggested action

No LTA alarm associated with

patient injury or death

LTA license not installed Remove device from service,

contact Welch Allyn Technical

Support, and return to Welch

Allyn for service.

V-Tach, V- Fib, Asystole detection disabled

invalid data

64 Troubleshooting

Symptom Possible cause Suggested action

No LTA or ECG tile shows

Arrhythmia detection off

Alarms off in advanced settings Turn on alarms.

No license Install license.

ECG module unable to detect arrhythmias Contact Welch Allyn Technical

Support.

Replace the module if

necessary.

No ECG pane Module not connected Check ECG module LED.

Faulty patient cable Check cable.

Faulty module cable

CVSM software does not support ECG Update software.

Profile not set to Continuous Monitoring Set profile to Continuous

Monitoring.

ECG tile disabled Patient type set to Neonate Change patient type to Adult

or Pediatric.

No waveform Start button not activated Touch Start on ECG tile to

begin waveform streaming.

ECG gain too high Reduce ECG gain.

Patient type set to Neonate Change patient type to Adult

or Pediatric.

Noisy waveform 50 or 60 Hz filter disabled Enable filter.

Wrong mains filter value selected (50 Hz

versus 60 Hz)

Set the filter to the correct

mains frequency for your

location.

Poor lead placement See DFU for proper

placement.

No pacer or ECG tile shows

pacer detection off

Pacer detection Off Touch the Settings > Setup

tabs, then touch the ECG

vertical tab. Enable Patient

has a pacemaker.

ECG module unable to detect pacer Contact Welch Allyn Technical

Support.

Replace the module if

necessary.

No alarming snapshot was

auto-printed

Device does not have a printer None. Connex IWS does not

have a printer.

Service manual Troubleshooting 65

Symptom Possible cause Suggested action

Printed waveform is too small ECG gain and/or sweep speed is set too low Increase gain and/or sweep

speed and reprint.

Snapshot button is disabled An alarming snapshot is in progress Wait for up to one minute for

the button to enable.

Less than one minute has elapsed between

snapshots

Module LED off Module is not receiving power Replace cable.

Module LED yellow Internal error Power cycle device or

disconnect and then

reconnect cable.

Module LED steady green Module powered on Working as designed.

Module LED flashing green Sending data Working as designed.

Weight scale

Symptom Possible cause Suggested action

Weight does not appear in

manual parameter frame

The weight was not selected in Advanced

settings

In Advanced settings, touch

the Parameters tab, then

select Weight.

Note You can select only four

manual parameters.

The weight scale is not licensed Purchase a license and install

the license using the service

tool.

The weight scale is not connected Check cables and

connections. Use the service

tool to test connectivity.

Replace cables.

The weight scale is not configured Consult the scale directions

for use.

Temperature

Symptom Possible cause Suggested action

The temperature frame on the

display is blank

The USB cable is defective Replace the USB cable.

The temperature module is not connected Check the internal USB

connection.

The temperature module is not functional Check the error logs for

temperature errors. See the

service tool help files for

66 Troubleshooting

Symptom Possible cause Suggested action

details on specific errors and

suggested actions.

If no temperature error is logged, the main

board might be defective

Replace the main board if

necessary.

Braun ThermoScan PRO 4000 thermometer

Symptom Possible cause Suggested action

The thermometer batteries

don’t charge

The rechargeable battery pack no longer

takes a charge

Replace the rechargeable

battery pack.

Primary AA batteries are installed in the

thermometer

Replace the batteries with a

rechargeable battery pack.

The dock LED is green, but the

battery is low or depleted

Primary AA batteries are installed in the

thermometer

Replace the batteries with a

rechargeable battery pack.

The dock is defective Replace the dock.

Thermometer readings do not

transfer to the device

The external USB cable is unplugged Check the external USB

connection.

The USB bus has stopped communicating

with the Braun dock. (The device displays

wrench error #00000014.)

Reboot the host device.

NOTE For additional troubleshooting tips for the thermometer, see the

manufacturer’s product documentation.

Braun ThermoScan PRO 6000 thermometer

Symptom Possible cause Suggested action

Braun measurements are

inaccurate

Probe lens is displaced Examine lens for displacement. If

you observe a gap in the seam

between the bezel and the lens,

replace the thermometer.

Use inconsistent with DFU See DFU for proper operation.

Perform the Braun functional

verification test using the service

tool or the manual test described in

this manual. Replace as necessary.

Ingress of cleaning solutions has

corroded the electronics

Replace the thermometer. Review

cleaning procedures in the DFU.

Service manual Troubleshooting 67

Symptom Possible cause Suggested action

Temperature tile displays ++

Braun displays HI

Temperature taken is not within

typical human temperature range.

HI will be displayed when

temperature is higher than 108°F

(42.2°C).

Change probe cover to reset. Then,

make sure thermometer is properly

inserted and take a new

temperature.

Temperature tile displays - -

Braun displays LO

Temperature taken is not within

typical human temperature range.

LO will be displayed when

temperature is lower than 68°F

(20°C).

Braun displays “POS” error The infrared monitor cannot find a

temperature equilibrium and allows

no measurement.

Change the probe cover to reset.

Restrict patient movement and

ensure that the positioning of the

probe is correct and remains stable

while taking new temperature.

Braun displays “Err” error Ambient temperature is not within

the allowed operating range (50 –

104 °F or 10 – 40 °C) or changing

too rapidly.

Wait 20 seconds until thermometer

turns off automatically, then turn

on again. Ensure thermometer and

patient are in an environment for

30 minutes where the temperature

is between 50 °F and 104 °F or 10 °C

and 40 °C.

Braun display is blank or displays all

icons

System error

Wait 20 seconds until the

thermometer turns off

automatically, then turn on again. If

error persists, reset the

thermometer by removing the

batteries and putting them back in.

If error still persists, batteries are

dead. Insert new batteries.

If error still persists, contact local

Welch Allyn Service Center or

representative.

Braun displays Alert icon with “1” in

lower right corner

Technique Compensation

(PerfecTemp) technology is not

functioning or disabled

Open the temperature tab in

Advanced settings to configure

PerfecTemp*.

68 Troubleshooting

Symptom Possible cause Suggested action

Braun displays Alert icon with “U” in

lower right corner

Unadjusted Operating Mode is

enabled

Open the temperature tab in

Advanced settings to configure

Unadjusted Operating Mode*.

C/F button is not functional Celsius only enabled Open the temperature tab in

Advanced settings to disable

Celsius only selection*.

Pulse timer button is not functional Pulse timer disabled Open the temperature tab in

Advanced settings to enable pulse

timer*.

Braun displays lock icon and is

unresponsive

Security mode enabled and anti-

theft timer has expired

Return Braun thermometer to dock

to unlock. Security mode is set on

temperature tab in Advanced

settings.

Braun display is blank after

performing upgrade

Software upgrade was interrupted Remove and replace the battery

while holding the C/F button or

return to the dock while holding

the C/F button. Retry upgrade.

*Host device Braun 6000 settings override configuration settings from Welch Allyn Service Tool.

NOTE For additional troubleshooting tips for the thermometer, see the

manufacturer’s product documentation.

Manual parameters

Symptom Possible cause Suggested action

The manual parameter frame

does not appear on the Home

tab

No manual parameters are selected in

Advanced settings

In Advanced settings, touch

the Parameters tab, then

select the desired manual

parameters.

Note You can select only four

manual parameters.

BMI is not displayed The BMI parameter is not selected Select the BMI parameter in

the advanced settings.

Height or weight was changed Adjusting the height or

weight clears BMI.

Weight scale not connected BMI is available only from a

weight scale with height.

Service manual Troubleshooting 69

Printer

Symptom Possible cause Suggested action

The printer does not print The reactive side of the thermal paper does

not face the print head

Reverse the printer paper.

The thermal paper is wet Clean and dry the inside of the

printer housing and replace

the printer paper.

The USB cable is defective Replace the USB cable.

The printer module is not connected Check the internal USB and

power harness connection.

The printer does not have power Check J17 on the main board.

For more information, see

“Interconnect diagram.”

The printer module does not function Replace the printer module.

The power harness is defective Test the power harness.

Replace if necessary.

If no printer error is logged, the main board

may be defective

Check the error logs for

printer errors. Replace the

main board if necessary.

The printer fuse has blown; check MCE

printer fuse F5

Replace the MCE PCBA.

Barcode reader

Symptom Possible cause Suggested action

The barcode reader powers on

but does not transfer data

No license is installed Purchase a license and

install the license using

the service tool.

The barcode reader is not programmed to use

USB Com Port Emulation mode

Refer to the

manufacturer's

documentation to

program the barcode

reader to USB COM Port

Emulation mode.

The barcode reader is not supported For Honeywell model

4600g barcode readers,

verify that the PID is set to

020A.

The barcode scanner did not enumerate

properly

Power cycle the Connex

device.

70 Troubleshooting

Symptom Possible cause Suggested action

The patient ID or clinician ID do

not match

The barcode scanner is not programmed to

properly interpret the barcode

Program the barcode

scanner to turn on

required symbology and

to also add or delete

characters to form correct

ID.

Errors

Symptom Possible cause Suggested action

#000000001 An internal software error Power down and restart. If the

error persists, call Welch Allyn

Technical Support for service.

#000000002 An unclassified hardware error

#000000003 Graphics RAM POST

#000000004 System RAM POST

#000000005 Watchdog POST

#000000006 FLASH initiation failed

#000000007 A display system error

#000000008 A real-time clock error

#000000009 An audio system error

#000000010 An Ethernet system error

#000000011 The touchscreen controller failed

#000000012 Five or more SMBUS errors over a 1-minute period

occurred

#000000013 The communications module or main board failed

#000000014 Main board USB hub failure

#000000015 Software watchdog timer reset

Technical alarm messages

This section presents tables of technical alarm and information messages to help you troubleshoot

issues on the device. For information about physiological, dialog, or informational messages, see

the device’s directions for use.

When the device detects certain events, a message appears in the Device Status area at the top of

the screen. Message types include the following:

• Information messages appear on a blue background.

Service manual Troubleshooting 71

• Very low-priority alarms appear on a cyan background.

• Low- or medium-priority alarms appear on an amber background.

• High-priority alarms appear on a red background.

Technical alarm messages are low priority or very low priority unless noted in the Message column.

You can dismiss a message by touching the message on the screen, or, for some messages, you

can wait for the message to time out.

To use these tables, locate the message that appears on the device in the left column of the table.

The remainder of the row explains possible causes and suggests actions that can resolve the issue.

If you cannot resolve the issue, use the service tool to read the error log files or use the service tool

to perform a functional test

on the module reporting the message.

NIBP messages

Message Possible cause Suggested action

Alarm

NIBP air leak; check cuff and

tubing connections.

The NIBP module has an air leak Check the cuff, tubing, and

connections for leaks. If no

leaks are found, retake the

measurement. If the message

reappears, replace the NIBP

module.

NIBP not functional. Call for

service.

Internal errors or messaging errors occurred Check the error logs for NIBP

errors. See the service tool

help files for details on specific

errors and suggested actions.

Check with Welch Allyn for

software updates.

The ambient temperature is out of range Use the monitor in the

specified temperature range.

Unable to determine NIBP;

check connections; limit patient

movement.

Pressure exceeded the maximum limit for

this patient mode

Check connections; limit

patient movement.

Clear the alarm and retry NIBP.

Unable to determine NIBP;

check connections and tubing

for kinks.

NIBP tubing on the outside of the device is

kinked

Check the connections and

tubing for kinks.

Clear the alarm and retry NIBP.

The NIBP module needs to be calibrated Perform NIBP calibration.

Tubing inside the NIBP module is kinked Replace the NIBP module.

Incorrect NIBP cuff size; check

patient type.

A neonate cuff is in use with the monitor in

adult or pediatric mode

Check the patient type and

cuff size.

Clear the alarm and retry NIBP.

Requires the service tool, Gold licensed edition.

72 Troubleshooting

Message Possible cause Suggested action

Inflation too quick; check NIBP

cuff and tubing connections.

NIBP inflation was too quick Check the connections and

tubing for kinks.

Clear the alarm and retry NIBP.

Unable to determine NIBP;

check inflation settings.

Target pressure was too low Check inflation settings and

change as necessary.

Clear the alarm and retry NIBP.

Change the inflation setting.

Too many attempts Change the inflation setting.

Information

User cancelled NIBP reading. Blood pressure reading cancelled by user

Touch OK to dismiss.

Touch NIBP Start button to

dismiss and restart the NIBP

reading.

Tube type does not match

device configuration.

(NIBP measurement is available)

The tube type connected to the monitor

does not match the NIBP configuration.

Touch OK to dismiss.

Configure the NIBP advanced

settings to match the tube

type, patient type, and

algorithm.

The single lumen switch on the NIBP

connection is stuck

Use a small screw driver to

press the switch in and release

until the spring returns the

switch to the dual-lumen

position.

Excessive patient movement. The NIBP reading was deemed not precise

Touch OK to dismiss.

Limit patient movement and

restart the NIBP measurement.

SpO2 and SpHb messages

Message Possible cause Suggested action

Alarm

SpO2 not functional. Call for

service.

The sensor is defective Replace the SpO2 sensor with

a known good sensor.

An internal error occurred Update the host software to

the current version.

Check the error logs for SpO2

errors. See the service tool

help files for details on specific

errors and suggested actions.

Service manual Troubleshooting 73

Message Possible cause Suggested action

Check with Welch Allyn for

software updates.

Attach SpO2 sensor to monitor. The sensor was not detected Check the sensor connection.

Replace the sensor.

Replace the SpO2 sensor. The sensor is faulty Replace the sensor.

The sensor expired (applies only to SpO2 /

SpHb sensors)

Replace the sensor.

No sensor is connected Connect the sensor.

The patient cable is faulty Replace the cable.

The SpO2 module is faulty Verify module functionality by

replacing the sensor with the

applicable SpO2 tester. If the

message persists after you

have installed the SpO2 tester,

replace the module.

Searching for SpO2. (High-

priority alarm)

The SpO2 sensor is not attached to the

patient’s finger

Touch the alarm icon or the

SpO2 frame to dismiss the

alarm.

Set the SpO2 Alarm limits to

Off.

Reattach the SpO2 sensor to

the patient's finger.

Low SpO2 signal quality. Check

sensor.

Low SpHb signal quality. Check

sensor.

Low perfusion. Check sensor.

Poor sensor placement on the patient. Remove the sensor from the

patient and reapply.

The patient cable or sensor is defective Replace the patient cable or

sensor.

The SpO2 module is faulty Verify module functionality by

replacing the sensor with the

applicable SpO2 tester. If the

message persists after you

have installed the SpO2 tester,

replace the module.

SpO2 mode only. Check sensor

or cable.

The sensor is operating as an SpO2-only

sensor because it failed to calibrate properly

Reattach the cable to the

monitor.

Remove the sensor from the

patient and reapply.

SpO2 sensor expires in...

Note This message appears

only on devices configured with

SpHb.

The sensor will expire soon Replace the sensor.

74 Troubleshooting

Message Possible cause Suggested action

Replace the SpO2 cable. The cable is not functioning properly Replace the cable.

The SpO2 module is faulty Verify module functionality by

replacing the sensor with the

applicable SpO2 tester. If the

message persists after you

have installed the SpO2 tester,

replace the module.

Temperature messages (SureTemp)

Message Possible cause Suggested action

Alarm

Connect temperature probe. No probe is connected Connect a temperature probe

and retry.

The probe is faulty Replace the temperature

probe.

The temperature module returned a connect

probe message

Connect a temperature probe

and try again. If a probe is

already connected, replace

the probe.

The SureTemp temperature module is faulty Verify module functionality by

replacing the temperature

probe with the CAL-KEY

assembly. If the message

persists after you have

installed the CAL-KEY

assembly, replace the module.

Insert correct color-coded

probe well.

The probe well is missing Insert a temperature probe

well.

The SureTemp temperature module is faulty Verify that the lever arm on

the back of the probe well

housing is engaging switch

SW1 on the temperature

PCBA. If the problem persists,

replace the module.

Replace temperature probe. The probe is faulty Replace the temperature

probe.

The SureTemp temperature module is faulty Verify module functionality by

replacing the temperature

probe with the CAL-KEY

assembly. If the message

persists after you have

installed the CAL-KEY

assembly, replace the module.

Service manual Troubleshooting 75

Message Possible cause Suggested action

Retry temperature

measurement.

Note This message often

accompanies other

temperature messages.

A probe heater or data error occurred Retry the temperature

measurement. If the problem

persists, replace the probe.

User settings require adjustment Adjust the user settings and

retry.

The ambient temperature is out of range Operate the monitor within

the specified temperature

range. Retry patient

temperature measurement.

The SureTemp temperature module is faulty Verify module functionality by

replacing the temperature

probe with the CAL-KEY

assembly. If the message

persists after you have

installed the CAL-KEY

assembly, replace the module.

Temperature time limit

exceeded. Retry temperature

measurement.

The direct mode timed out Return the temperature probe

to the probe well and retry

measurement.

Information

Tissue contact lost. Lost tissue contact while attempting to

acquire temperature reading or acquired

reading was performed with limited tissue

contact

Touch OK to dismiss the

message. Start a new

temperature reading.

76 Troubleshooting

Temperature messages (Braun ThermoScan PRO)

Message Possible cause Suggested action

Alarm

Unable to detect temperature.

Retry measurement.

Measurement was not taken

Measurement recalled from memory

Retry measurement.

Loose or broken USB cable

Check USB connection and

cable.

Replace as necessary.

Dead battery

Braun display is blank or battery icon shows

one bar

Recharge or replace battery.

Braun displays “POS” error

Change the probe cover to

reset.

Restrict patient movement

and ensure that the

positioning of the probe is

correct and remains stable

while taking new

temperature.

Braun displays “Err” error

Ambient temperature is outside the allowed

operating range (50–104 °F or 10–40 °C) or

changes too rapidly

Wait 20 seconds until

thermometer turns off

automatically, then turn on

again. Ensure thermometer

and patient are in an

environment for 30 minutes

where the temperature is

between 50 ºF and 104 ºF or

10 ºC and 40 ºC.

Thermometer might be docked

improperly.

Thermometer is not properly docked Re-dock thermometer.

Thermometer has dirty contacts Clean dock and thermometer

contacts with 70 percent

isopropyl alcohol. See

Cleaning Instructions for

Braun ThermoScan PRO 6000.

Braun temperature not

functional.

Call for service.

Communication timeout

BDD transfer took longer than expected

POST did not complete or failed within the

expected time period

Remove and replace battery

to reset, then return

thermometer to dock.

If error persists, return for

service.

Service manual Troubleshooting 77

Message Possible cause Suggested action

POST failure

Braun display is all icons or blank

Unsupported parameter

Sensor data definition error (occurs when

the proxy is unable to set parameters to the

sensor using local DDS)

WACP serialization failure

Braun maximum battery voltage exceeded

Battery voltage is too high

Braun BDD compatibility

Braun BDD unexpected compatibility

Braun send message failure

Braun bridge failure

Temperature is not functional.

Call for service.

An internal error occurred Check the error logs for

temperature errors. See the

service tool help files for

details on specific errors and

suggested actions.

Check with Welch Allyn for

software updates.

The USB cable is disconnected Check the USB cable.

The battery is depleted or missing Replace the batteries.

ECG messages

Message Possible cause Suggested action

Alarm

Electrodes off: Device is configured for 5 leads, but

you are using 3 leads

Ensure that the device is

configured for the

appropriate number of

leads in Advanced

settings.

IEC electrodes (N, F, R, L, C) (N, F, R, L, C) disconnected Connect (N, F, R, L, C)

lead.

78 Troubleshooting

Message Possible cause Suggested action

AHA electrodes (RA, LA, LL, V) (RA, LA, LL, V) disconnected Connect (RA, LA, LL, V)

lead.

Electrode x off. One lead is disconnected Check the connections

of all leads.

ECG not functional. ECG module error, WACP error, Data

failure

Check the USB cable

and connections.

Perform functional test.

If the test fails, contact

Customer Care and

replace the ECG module

if necessary.

ECG module has not transmitted

ECG data for the past 30 seconds

Check the USB cable

and connections.

Perform functional test.

If the test fails, contact

Customer Care and

replace the ECG module

if necessary.

ECG module disconnected Check the ECG module

connection to Connex

device.

Unexpected alarm compatibility

bits

Restart the Connex

device and the ECG

module; if the error

persists, contact

Customer Care.

Perform functional test.

If the test fails, contact

Customer Care and

replace the ECG module

if necessary.

Cannot analyze ECG. Module unable to analyze the ECG

signal for V-Tach, V-Fib, and/or

asystole

Check electrodes and

leads, and replace as

needed.

Check the patient cable

connection to the ECG

module.

Perform functional test.

If the test fails, contact

Customer Care and

replace the ECG module

if necessary.

Cannot measure ECG. ECG module has been unable to

detect and ECG waveform for the

past 30 seconds

Check electrodes and

leads, and replace as

needed.

Service manual Troubleshooting 79

Message Possible cause Suggested action

Check the patient cable

connection to the ECG

module.

Perform functional test.

If the test fails, contact

Customer Care and

replace the ECG module

if necessary.

Searching for respiration. ECG unable to measure patient

respirations

Check electrodes and

leads, and replace as

needed.

Check the patient cable

connection to the ECG

module.

Perform functional test.

If the test fails, contact

Customer Care and

replace the ECG module

if necessary.

You are not using Lead II to view

respiration

Ensure that you are

viewing Lead II for

respiration.

Attempting to acquire ECG/

Impedance respiration

Check electrodes and

leads, and replace as

needed.

Check the patient cable

connection to the ECG

module.

Perform functional test.

If the test fails, contact

Customer Care and

replace the ECG module

if necessary.

Respiration alarm limits changed. Respiration physiological alarm

limits were modified because the

respiration source changed

Reset alarm limits.

Weight scale messages

Message Possible cause Suggested action

Weight scale not functional. Call

for service.

The weight scale is not operating properly Check the scale.

Use the service tool to check

connectivity with adapter.

Replace cables.

80 Troubleshooting

Message Possible cause Suggested action

Replace adapter.

Communications module messages

Message Possible cause Suggested action

Communications module did

not power on properly. Power

down the device. (High-priority

alarm)

The communications board is not

connected properly to the main board

Check the USB connection at

J4. Check the Power

connection at J50. Check the

voltage from J49 on the main

board for +5.0V ±0.5V DC.

Replace the main board if

necessary.

The communications board malfunctioned Replace the communications

board.

Radio messages (Lamarr)

Message Possible cause Suggested action

Alarm

Radio not functional. Call for

service.

A hardware failure occurred Replace the radio.

The radio has the wrong software Update the radio software.

Radio error. Power down and

restart.

The monitor and the radio failed to establish

communication with each other

Power down and restart the

monitor.

If the problem persists, check

the following:

• The USB and power

connections from the

main board to the

communications board.

• The connection from

the radio board to the

communications board.

• Monitor and radio

software compatibility.

Replace the radio if necessary.

Unable to establish network

communications. Radio out of

network range.

The radio is no longer communicating with

the access point

Verify that the monitor is

within the radio coverage

area. Verify that the radio is

correctly configured to the

network. If this message

appears intermittently, check

the RSSI value.

Service manual Troubleshooting 81

Message Possible cause Suggested action

Unable to establish network

communications. Call for

service.

Unable to get an IP address from the DHCP

server

Verify that a DHCP sever is

available on the network. The

monitor requires an IP address

from a DHCP server.

Radio Software upgrade failed. The connection with the host was broken Re-establish the connection

and try again.

The radio was not provisioned correctly Reset radio to factory defaults

and try again.

Hardware error Replace the radio.

Information

Radio software upgrade in

progress. Do not shut down.

Radio software is being written to the radio Do not interrupt the upgrade

until complete.

Radio card rebooting; please

wait.

The radio is restarting as part of the software

upgrade

Do not interrupt the upgrade

until complete.

Radio messages (Newmar)

Message Possible cause Suggested action

Alarm

Radio not functional. Call for

service.

Internal radio/communication error Reboot radio. If error persists,

reinstall software.

If error persists after

reinstalling software, check for

a software update and apply

it.

If error persists after updating

software, replace the radio.

Unable to establish network

communications.

Unable to associate with access point after

30 seconds

Check radio configuration.

Consult IT and check network.

Unable to authenticate after 30 seconds Check radio configuration.

Consult IT and check network.

If using FIPS, verify that

authentication types are

compatible with FIPS.

Radio card DHCP timeout. Unable to establish communications

between radio and DHCP server (network)

Check DHCP server.

Check radio configuration

settings.

82 Troubleshooting

Message Possible cause Suggested action

DHCP request timed out before obtaining

DHCP address

Invalid radio configuration.

Reconfigure and try again.

Radio configuration error Consult IT to verify that

wireless radio settings match

network settings.

If using FIPS, verify that

authentication types are

compatible with FIPS.

If problem persists, reset to

factory defaults.

If problem persists after

factory reset, check for a

software update and apply it.

If problem persists after

updating software, replace the

radio.

Lost network communications.

Radio out of network range.

Radio was communicating but is out of

range, lost power, or for some other reason

is no longer able to continue

communications with the access point

Move device into network

coverage area.

Check access point and

ensure it is powered on.

Verify that RSSI value is greater

than -65 dbi.

Verify wireless radio settings.

Check network configuration.

Configuration invalid without

certificates. Install certificates

and try again.

Radio configuration certificate error Verify that certificate settings

are correct and not expired.

Load certificates.

Verify radio configuration

settings and authentication

types.

If problem persists, reset to

factory defaults and reload

certificates.

If problem persists after

factory reset, check for a

software update and apply it.

If problem persists after

updating software, replace the

radio.

Service manual Troubleshooting 83

Message Possible cause Suggested action

Information

Certificate load failed. Radio customer certificate did not load Check that certificate includes

all required items.

Check certificate server log.

Certificate load successful. Radio customer certificates loaded

successfully from the host

No action required.

Ethernet messages

Message Possible cause Suggested action

Alarm

Network not found; check

network cable connection.

A network cable is unplugged Check the network cable

connection.

A network connection is broken elsewhere Check network wiring.

USB messages

Message Possible cause Suggested action

Alarm

External device not recognized. An unrecognized external device is

connected

Reconfigure the external

device.

Replace the external device.

Disconnect the unsupported

device.

USB Communication failure. Call

for service

An internal or external device is connected

but failed enumeration

Power down and restart.

Check the external device.

Check external and internal

USB connections.

Information

External device not licensed for

use.

A device requiring a license has been

connected to the USB connection

Obtain an authorization code

from Welch Allyn to activate

the license.

Unable to save configuration to

USB.

There was a problem writing the

configuration file to the USB flash drive

Use a Welch Allyn approved

flash drive.

84 Troubleshooting

Message Possible cause Suggested action

Verify that the flash drive is

not locked.

Verify that there is space

available on the flash drive.

Unable to read configuration

from USB.

There was a problem reading the

configuration file to the USB flash drive

Restart and try again.

USB accessory disconnected. The USB cable between an external device

and the monitor is disconnected

Confirm that the USB cable is

connected to the device and

the monitor.

System messages

Message Possible cause Suggested action

Alarm

Set date and time. The date or time is not set Set the date and time.

The date or time is not set properly Reset the date or time.

Incompatible Welch Allyn

device.

A known USB device enumerates, but fails The device may be faulty. Test

a known good device.

Unexpected restart occurred.

Call for service.

A system error caused the monitor to restart Check Event and Error logs.

Run the service tool

verification test.

Information

Device shutdown is not

available at this time.

The device cannot perform an immediate

shutdown

Touch OK to dismiss

message. If any process is

active, wait for it to complete

before attempting shutdown.

If the device is unresponsive,

hold down the power button

until device shuts down.

Note Any configuration

changes not saved as default

are lost.

Battery power manager messages

Message Possible cause Suggested action

Alarm

Service manual Troubleshooting 85

Message Possible cause Suggested action

Low battery 5 minutes or less

remaining. (High-priority alarm)

Battery power is extremely low Plug the monitor into AC

power. If not plugged in, the

monitor automatically powers

off.

Battery is absent or faulty. There is no battery in the monitor Insert a battery.

Battery is absent or faulty. Call

for service.

The battery is faulty Replace the battery.

Low battery 30 minutes or less

remaining.

The battery power is low Touch the alarm icon to

dismiss or plug the monitor to

AC power.

Information

Device is operating in battery

mode.

The AC power cord has been disconnected Touch the alarm icon to

dismiss or plug the monitor to

AC power.

Configuration Manager messages

Message Possible cause Suggested action

Alarm

Unable to load configuration;

using factory defaults.

A configuration load error occurred Restore factory defaults. If the

error persists, replace the main

board.

Functional error. Call for service. A critical configuration load error occurred Replace the main board.

Information

No connection for send. The monitor is not configured to the

network

In Advanced settings, touch

the Data Management >

Clinical Data tabs, then

disable Automatically send

on manual save if you only

want to store readings on the

device.

If your want to send readings,

then configure the device to

the network.

86 Troubleshooting

Patient data management messages

Message Possible cause Suggested action

Alarm

Maximum number of patient

records saved. Oldest record

overwritten.

The maximum number of patient records

has been saved on the device

Go to the Review tab and

delete old records to prevent

the alarm from appearing

when new records are saved.

Information

No data saved. No patient data is available Take or enter vital signs before

saving.

Patient ID required to save data. The configuration requires a patient ID to

save data

In Advanced settings, touch

the Data management >

Patient tabs, then disable

Require patient ID to save

readings.

Clinician ID required to save

data.

The configuration requires a clinician ID to

save data

In Advanced settings, touch

the Data management >

Clinician tabs, then disable

Require clinician ID to save

readings.

Patient ID required to send

data.

The configuration requires a patient ID to

send data

Add a patient ID.

Patient list is full. Delete some

patients to add more.

The maximum number of patients was

exceeded

Delete a patient from the list

to add a new patient.

Stop intervals to select new

patient.

The device is set to take interval readings Stop intervals before

changing the patient.

No connection for send. No connectivity is available to support

sending data manually or automatically

sending data on manual save

Check the network

connection.

Check the Radio

Configuration settings.

Unable to identify clinician. The clinician ID or password is incorrect Confirm the clinician ID and

password (if applicable), and

retry.

Unable to retrieve list. The device is unable to retrieve a patient list

from the network

Check the network

connection.

Check the Radio

Configuration settings.

Verify that the server is

available.

Service manual Troubleshooting 87

Network messages

Message Possible cause Suggested action

Lost connectivity with host. The central station or other

host application has stopped

running or is not operating

properly

Confirm that the host

application is running properly.

Failed to authenticate to server. Device is configured for server

authentication, but server

authentication failed for one of

the following reasons:

• the domain name of the

server does not match

the one reported in the

server certificate

• the certificate is expired

(no longer within the

validity period)

• the certificate has not

been verified

• the certificate has been

revoked

Make sure server certificates are

valid.

Make sure the correct CA

certificate file exists on the

device to authenticate the

server certificate.

Check the server configuration.

Make sure authentication is

configured correctly.

The server is not configured for

authentication

Disable the server

authentication option on the

device.

88 Troubleshooting

Disassembly and repair

This chapter is divided into two major subsections, defined in the table below.

Section A Section B

(IEC 60601 3rd- and 4th-edition compliant)

Devices meeting these criteria:

• Manufactured before 11/2017*

• MCE hardware version P3 or earlier

(see the right pane on the Advanced Settings

tab)

• Built before serial number* 100043244817

3rd-edition devices meeting these criteria:

• Manufactured after 11/2017*

• MCE hardware version P5 or later

(see the right pane on the Advanced Settings

tab)

• Built after serial number* 100043244817

4th-edition devices meeting these criteria:

• Manufactured after 12/2018**

* See "Monitor serial number and model label" in the Appendix for serial number format and meaning.

**See Customer Service Bulletin 80022414 CSB – CVSM/CIWS IEC 60601 4th Edition for the exact

manufacturing cutoff and start dates as well as the serial number for the first 4th-edition device.

Section A Section B

(IEC 60601 3rd- and 4th-edition compliant)

Devices meeting these criteria:

• Manufactured before 11/2017*

• MCE hardware version P3 or earlier

(see the right pane on the Settings tab)

• Built before serial number* 100023374817

3rd-edition devices meeting these criteria:

• Manufactured after 11/2017*

• MCE hardware version P5 or later

(see the right pane on the Settings tab)

• Built after serial number* 100023374817

4th-edition devices meeting these criteria:

• Manufactured after 12/2018**

* See "Device serial number and model label" in the Appendix for serial number format and meaning.

**See Customer Service Bulletin 80022414 CSB – CVSM/CIWS IEC 60601 4th Edition for the exact

manufacturing cutoff and start dates as well as the serial number for the first 4th-edition device.

Examine your device to determine which subsection you should follow to complete disassembly

and repair procedures.

This overview includes exploded views of the rear housing and main chassis that include callouts

referencing the parts. These exploded views apply to both Section A and Section B, though certain

parts are labeled as specific to one section or set of devices and not the other. In the instructions,

numbers in parentheses refer to callouts in the exploded drawings. Except where otherwise noted,

the reassembly procedure is the reverse of the disassembly procedure.

This overview includes exploded views of the front externior and rear interior that include callouts

referencing the parts. These exploded views apply to both Section A and Section B, though certain

parts are labeled as specific to one section or set of devices and not the other. In the instructions,

numbers in parentheses refer to callouts in the exploded drawings. Except where otherwise noted,

the reassembly procedure is the reverse of the disassembly procedure.

Each part’s disassembly instructions may include one or both of the following subsections:

• Reassembly notes: This contains information specific to reassembly not addressed in the

disassembly instructions, especially when reassembly is not a simple reverse of disassembly.

• When replacing the component: This contains information specific to installing a new option

or replacement part.

WARNING Electrical shock hazard. Disconnect AC power before opening the

device. Disconnect and remove the battery before proceeding with disassembly.

Failure to do this can cause serious personal injury and damage to the device.

WARNING Electrical shock hazard. Disconnect AC power before opening the

device. Disconnect and remove the battery before opening the main chassis.

Failure to do this can cause serious personal injury and damage to the device.

WARNING Risk of fire, explosion and burns. Do not short-circuit, crush, incinerate,

or disassemble the battery pack.

WARNING Safety risk. Do not attempt to service the device when the device is

connected to a patient.

CAUTION Before disassembling the device or installing options, disconnect the

patient from the monitor, power down the device, disconnect the AC power cord

and any attached accessories (SpO2 sensors, blood pressure hoses and cuffs,

temperature probes, ECG modules, Braun docks, and barcode scanners) from the

device.

CAUTION Before disassembling the device or installing options, disconnect the

patient from the monitor, power down the device, disconnect the AC power cord

and any attached accessories (SpO2 sensors, blood pressure hoses and cuffs,

temperature probes, Braun docks, and barcode scanners) from the device.

CAUTION Remove the probe well in the temperature module prior to

disassembly.

CAUTION Perform all repair procedures at a static-protected station.

CAUTION When the device case is opened, regard all parts as extremely fragile.

Execute all procedure steps with care and precision.

CAUTION Observe screw torque specifications, especially with screws that secure

directly into plastic standoffs.

90 Disassembly and repair

CAUTION To avoid mismatching screws and holes, keep the screws for each

piece with that piece as you remove modules and circuit assemblies. It is possible

to mistakenly install machine screws in locations intended for plastite screws.

Plastite screws in this device have a Torx-pan head.

CAUTION After performing any of these procedures and prior to returning the

device to service, you must use the service tool, Gold licensed edition, to complete

the full suite of functional tests to ensure that all systems are operating within the

design specifications. For more information about these tests and the service tool,

see “Functional verification and calibration.”

If you do not have the service tool, contact Welch Allyn Technical Support.

NOTE EarlySense and CO2 can be installed only on the extended chassis.

For information about screws or connectors used in the device, see the Appendix.

Service manual Disassembly and repair 91

Required tools and equipment

• #1 Phillips bit

• #2 Phillips bit

• #10 Torx bit

• Torque driver calibrated for 2.5 in-lb ±0.25 in-lb

• Torque driver calibrated for 6.0 in-lb ±1.0 in-lb

• Torque driver calibrated for 7.5 in-lb ±0.5 in-lb

• Slotted screwdriver

• Tweezers

• Needle-nose pliers

• Spudger

• Tie-wrap tool

• Tie-wrap cutter

• Soft lens wipes

• Scissors or other cutting device

• Canned air

• Adhesive tape

• Pro Gaff tape

For information about screws and connectors used in the device, see the Appendix.

• #1 Phillips bit

• #2 Phillips bit

• #10 Torx bit

• 8mm socket

• Torque driver calibrated for 2.5 in-lb ±0.25 in-lb

• Torque driver calibrated for 6.0 in-lb ±1.0 in-lb

• Torque driver calibrated for 7.5 in-lb ±0.5 in-lb

• Torque driver calibrated for 12.0 in-lb ±1.0 in-lb

• Slotted screwdriver

• Tweezers

• Needle-nose pliers

• Spudger

• Tie-wrap tool

• Tie-wrap cutter

• Soft lens wipes

• Scissors or other cutting device

• Canned air

• A coin to open the battery door. Select a size that comfortably fits the slot.

• Pro Gaff tape

For information about screws and connectors used in the device, see the Appendix.

92 Disassembly and repair

Disassembly overview

The following chart provides an overview of the complete disassembly of the device. Most

disassembly activities require that you complete a subset of the steps detailed here. The flow chart

indicates the steps that must be completed in sequence to remove a particular component.

Because a different sequence of preliminary steps might be required to remove certain

components, you should use this flow chart as a reference at the start of every disassembly and

component replacement procedure. A list of preliminary steps presented at the start of each

disassembly topic provides the prerequisites for that disassembly task. (Some tasks in the flowchart

are optional, depending on the scope of disassembly.)

Service manual Disassembly and repair 93

94 Disassembly and repair

Section A

This section applies to devices manufactured before 11/2017, serial numbers before 100043244817,

and MCE hardware version P3 or earlier.

NOTE If your device does not meet these criteria, see Section B for the correct

disassembly and repair instructions.

NOTE See "Monitor serial number and model label" in the Appendix to learn how

to determine the manufacture date from the serial number.

If the MCE hardware version is P2 or P3, DO NOT replace any components with service kits with the

"3rd Ed" suffix. IEC 3rd Edition service kits are not compatible with hardware versions P2 and P3.

Service kits with the "4th Ed" suffix may be used on all devices running host software version 1.71.

03 or 2.20.00 and later with the exception of 107124 (SERV KIT, CVSM, SpO2 MOD, NELLCOR 4th Ed).

Use 107124 only on devices running host software version 2.41.xx or later.

This section applies to devices manufactured before 11/2017, serial numbers before 100023374817,

and MCE hardware version P3 or earlier.

NOTE If your device does not meet these criteria, see Section B for the correct

disassembly and repair instructions.

NOTE See "Monitor serial number and model label" in the Appendix to learn how

to determine the manufacture date from the serial number.

If the MCE hardware version is P2 or P3, DO NOT replace any components with service kits with the

"3rd Ed" suffix. IEC 3rd Edition service kits are not compatible with hardware versions P2 and P3.

Service kits with the "4th Ed" suffix may be used on all devices running host software version 1.71.

03 or 2.20.00 and later with the exception of 107124 (SERV KIT, CVSM, SpO2 MOD, NELLCOR 4th Ed).

Use 107124 only on devices running host software version 2.41.xx or later.

Power down the device

You can power down the device as follows: 1) on devices with 2.X software, briefly press the power

button on the housing and then following the onscreen prompts, or 2) on all devices, use onscreen

controls alone.

Option 1. After the device is powered up, briefly press of the power button to open an onscreen

dialog with the following options:

• Power down. Device behavior varies based on the active profile, whether or not patient trend

data is stored, and whether or not patient context is established. While servicing the device,

you need not be concerned about these details. They only matter to clinicians who are

monitoring patients and storing patient data.

• Sleep. The Sleep button clears the display and puts the device into Display power-saving

mode.

• Cancel. The Cancel button dismisses the dialog.

Touch Power down and complete the power-down procedure.

Option 2. To use onscreen controls alone to power down the device, follow these steps:

1. Touch the Settings tab.

2. Touch the Device tab.

3. Touch Power down.

NOTE The next three sections address disassembly and repair steps you can

complete without removing the device from the wall or removing the battery. All

steps presented after “Remove the system from the wall and remove the battery”

require powering down as well as removing the device from the wall and

removing the battery.

Remove the battery

Before removing the battery, power down the monitor as described in this manual and disconnect

the AC power cord.

1. Turn the monitor upside down to access the battery cover.

2. Locate the battery cover, indicated by .

3. Insert a coin into the slot and push to open. Choose a coin that fits comfortably into the slot.

4. Pull the battery out by pulling the battery label, which is visible when you open the battery

cover.

96 Section A

Remove the rear housing

No. Item No. Item

1 Rear housing 6 Communications door

2a USB label 4 USB host 7 Communications door captive screw

2b USB label 1 USB host (model 6300 only) 8 IEC connector

3a Nurse call label 14 Screw, M4 X 10 pan head with NYLOC

3b No nurse call label (model 6300 only)

Before you begin, power down the device, disconnect the AC power cord, and remove the battery

as described in this manual.

1. Lay the monitor face down on the antistatic mat.

2. Loosen the screw (7) to open the communications door (6).

3. Open the communications door (6) to access the rear housing screw.

4. Remove the four rear housing screws (14).

5. Stand the monitor on its feet with the display facing away from you.

6. Pull the top of the rear housing away from the monitor to access the rear housing cable

connections.

7. While supporting the rear housing, disconnect the following from the communications

module:

Service manual Section A 97

a. The Ethernet cable from J9.

b. The small USB connector from J4.

c. The large USB connector from J8.

d. The communications power cable from J50.

8. Continuing to support the rear housing, do the following at the power-supply cover:

a. Free the power supply and fan cable from the wire guide on the side of the power-supply

cover.

b. Disconnect the power supply cable from the power supply board at J2.

c. Disconnect the fan cable (A) from the main harness.

d. Separate the rear housing (1) from the monitor.

Once the rear housing is removed, choose which part of the monitor to work on:

• Rear housing components. For details, see “Disassemble the rear housing.”

• Main chassis. For details, see “Disassemble the main chassis.”

Reassembly notes

• Route the power cable and fan harness cables in the channel on the side of the power-supply

cover.

98 Section A

• Some communications boards have two large USB connectors. The large USB connector J8 is

the one closest to the mini USB connector J4. For reference, see the communications board

diagram in the appendices.

• When closing the case, verify that no wires are crushed or pinched before securing with

screws. After tightening the screws, examine the seam between the rear housing and the main

chassis to verify that there is no bulging. Bulging indicates that something is preventing the

mating surfaces from seating properly.

When replacing the rear housing

NOTE The rear housing replacement service kit is assembled with the comms

door, ground stud, ground lug plate, IEC connector, and AC power harness. It is

unnecessary to transfer these components from the old rear housing.

1. Follow the procedures to disassemble the rear housing and remove any components that you

intend to transfer to the replacement housing.

2. Connect the AC power harness to the IEC connector (8). See the reassembly notes for the

power supply.

3. Install the rear housing gasket (15), included in the rear housing service kit, into the slot in the

outer edge of the rear housing. To ease installation, use a small flat-blade screwdriver to assist

in pushing the seal into the channel.

4. Install any components removed from the old rear housing in the reverse order of the

disassembly instructions.

5. After reassembling the rear housing, install the USB client cover (40) as follows:

a. Place the USB client cover on a USB mini B cable with the tape facing out.

b. Peel off the tape to expose the adhesive.

c. Insert the USB cable into the client USB connection, press and remove the cable to adhere

the cover to the rear housing.

6. Install these labels:

• USB label (2a for models 6400, 6500, 6700, and 6800; 2b for model 6300) in the

communications door opening.

• Nurse call label (3a for models 6400, 6500, 6700, and 6800; 3b for model 6300) over the

nurse call connection.

Remove the communications door

NOTE If the communications door is missing or already removed from the device,

proceed to "When replacing the communications door."

WARNING Personal injury risk. Because removing the door might propel the pin

and spring into the air, wear safety glasses to complete these steps.

Before removing the communications door, power down the monitor, remove the battery, and

remove the rear housing as described.

1. Position the rear housing with the Ethernet connection side down on an antistatic mat.

2. Open the communications door perpendicular to the rear housing.

Service manual Section A 99

3. Use a spudger to push the pin upward until the pin clears the hinge.

4. Carefully remove the door from the rear housing.

When replacing the communications door

WARNING Personal injury risk. Because attaching the door might propel the pin

and spring into the air, wear safety glasses to complete these steps.

1. Insert a spring and two pins into the communications door as shown.

100 Section A

2. With the bottom of the door on the antistatic mat, insert the pin on the right side of the door

into the hinge of the rear housing.

3. Press the pin into the left side of the door and slide the door into the hinge of the rear housing

until it snaps into place.

Service manual Section A 101

Disassemble the rear housing

No. Item No. Item

1 Rear housing 20c Communications board for Newmar radio

(Models 6400, 6500, 6700, and 6800)

8 IEC connector 21a Radio board, Lamarr, 802.11a/b/g

10 Screw, plastite #4-20 X 0.500 Torx-pan head 21b Radio board, Newmar, 802.11a/b/g/n

15 Rear housing gasket (Norprene tubing) 22 Screw, M3 X 0.5, Phillips pan head

16 Antenna board 23 Power supply board

17 AC power harness 24 Antenna mounting foam block

18 Power supply cover 39 Antenna cable

19 Fan 40 USB client cover

20a Communications board (Model 6300) 97 Screw, M3x0.5x8, Pan Phillips (Small

Phillips screw)

20b Communications board (Models 6400, 6500,

6700, and 6800)

102 Section A

Service manual Section A 103

Remove the communications board

Before you begin, remove the following as described in this manual:

• Battery

• Rear housing

1. Lay the rear housing on its back on the antistatic mat.

2. Remove the four Torx screws (10) that secure the communications board (20a or 20b) to the

rear housing.

3. Remove the communications board by doing the following:

a. Lift the inside edge of the board until the USB connector clears the wire channel on the

power-supply cover.

b. Slide the board slightly toward the power supply and lift until the board contacts the wire

channel on the power-supply cover.

c. Lift the outside edge of the board until the side connectors clear the rear housing.

d. For monitors with a radio: rotate the board (without pulling on the antenna cable) slightly

counter-clockwise, pivoting on the upper left-hand corner. Turn the board over and set it

down outside the top of the case.

4. If replacing the communications board, remove the radio board (21) as described in “Remove

the radio board and antenna.”

Reassembly notes

• If the radio board was removed, reinstall it before reinstalling the communications board.

• To install the communications board, do the following:

1. Position the board over the standoffs with the inside edge of the board under the wire

channel on the power-supply cover until the outer edge drops into the rear housing.

2. Align the mini-USB external connector with the opening in the side of the rear housing.

3. Slide the mini-USB connector into the opening until the board rests on the standoffs.

When replacing the communications board

Install the radio board on the new communications board before installing the communications

board on the rear housing.

104 Section A

Remove the radio board and antenna

CAUTION Do not remove the radio antenna from the rear housing unless

replacing the radio and antenna or the rear housing.

Before you begin, remove the following as described in this manual:

• Battery

• Rear housing

• Communications board

1. If the monitor has a radio:

a. Turn the communications board over to access the radio board, taking care to avoid

straining the antenna cable.

b. If the original Lamarr radio (a/b/g band) is installed, remove the four small Phillips

(machine) screws securing the radio board to the communications board, as shown on

the left. If the Newmar radio (a/b/g/n band) is installed, remove the three small Phillips

(machine) screws securing the radio board to the communications board, as shown on

the right.

c. Hold the communications board with one hand while grasping the radio board at the

opposite end from the antenna connection and pull the radio board away from the

communications board.

2. (Perform this step only if you are replacing the radio or antenna.) Disconnect the radio antenna

cable from the radio board.

3. Remove the four Torx screws (10) securing the power-supply cover.

4. Remove the power-supply cover (18).

5. Use a soft tool such as a spudger to separate the foam block (24) from the inside of the rear

housing.

Service manual Section A 105

Reassembly notes

Route the antenna cable in the channel located at the top of the rear housing.

When replacing the radio board and antenna

1. If the antenna is removed, clean the rear housing and mounting surface with isopropyl alcohol.

2. The following illustration shows both Lamarr and Newmar radio and antenna boards. Attach

the antenna cable to terminal G on the radio board. Attach the other end of the cable to the

antenna on terminal PG.

3. Peel the backing off the foam block (24) and affix the foam block to the rear housing.

4. Expose the adhesive on the foam block. Mount the antenna (16) on the foam block with the

antenna cable (39) oriented under the board and in the wire channel above the power supply.

5. Route the antenna cable in the channel located at the top of the rear housing.

106 Section A

Remove the fan

Before you begin, remove the following as described in this manual:

• Battery

• Rear housing

1. Press the flanges on the sides of the fan harness connector and separate the fan connector

from the power-supply cover (18).

2. Depress the tab on the power-supply cover and slide the fan (19) over the tab and out of the

housing.

Reassembly notes

CAUTION Ensure that the fan is properly oriented. Air must flow toward the

power supply.

NOTE If the fan is dirty, use canned air to remove dust. Do not bend the fan

blades or otherwise damage the fan. If the fan is noisy and cleaning does not

reduce the noise, replace the fan.

• With the label facing down, slide the fan into the housing on top of the power-supply cover

until the tab on the cover holds it in place.

• Clip the fan harness into the power-supply cover so that the connector is oriented toward the

fan, as shown in the following figure.

Service manual Section A 107

Remove the power supply

Before you begin, remove the following as described in this manual:

• Battery

• Rear housing

1. Remove the four Torx screws (10) securing the power-supply cover.

2. Remove the power-supply cover (18).

3. Disconnect the following from the power supply:

• The (green) ground cable

• The AC power harness (17)

NOTE See "Remove the AC power harness" for instructions.

4. Remove the power supply.

108 Section A

Remove the AC power harness

NOTE Do not disconnect the AC power harness from the IEC connector unless

you are replacing it. Once you disconnect the AC power harness, you cannot reuse

it.

Before you begin, remove the following as described in this manual:

• Battery

• Rear housing

• Power supply

Disconnect the AC power harness from the IEC connector and grounding plate.

Reassembly notes

When replacing the rear case or AC power harness, route the wiring as follows:

• Connect blue to neutral (N), green to ground (GND), and brown to line (L).

GND

NOTE The power supply harness to IEC connector is rated for a single connection.

Replace the power supply harness if it has been disconnected from the IEC

connector.

NOTE In older devices, color coding of the line and neutral wires was reversed.

The color of the wiring has no impact on the functionality of the device and does

not require reversing the connection to the IEC connector. Reversing the

connection to the IEC harness would also require replacement of the power

harness.

The risk of not replacing the harness is considered minimal as the manual contains

a warning to disconnect the device from AC power before opening the case.

• Plug the ground cable from the IEC connector onto the ground plate in the position closest to

the IEC connector.

• Ensure that the green ground wires are routed over the blue and brown wires.

• Ensure that the grommet on the AC power harness is in the slot in the power supply cover.

• When replacing the power supply cover, ensure that the antenna cable is routed in the

channel located at the top of the rear housing.

Service manual Section A 109

• Ensure that the green ground wires are underneath the power-supply cover, as shown in the

next figure.

110 Section A

Disassemble the main chassis

Disassembly and reassembly procedures are the same for the standard chassis and extended

chassis, unless otherwise noted.

Configuration options

Standard chassis (left side)

Supports a maximum of two modules

Extended chassis (left side)

Supports a maximum of three modules

Components (back to front):

SpO2, NIBP

Blank, NIBP (6300, 6400, and 6500 only)

Components (back to front):

CO2, SpO2, NIBP

Blank, SpO2, NIBP

Service manual Section A 111

Extended chassis (right side) Supports a maximum of one module

NOTE The standard chassis is the same as extended chassis minus space for an EarlySense

module, so it is not presented here.

Components (front to back):

Power button, EarlySense, Ethernet RJ-45, USB client, Nurse call

Power button, Blank, Ethernet RJ-45, USB client, Nurse call

NOTE Monitors configured with RRa, SpHb, or CO2 cannot be configured with EarlySense.

NOTE Ethernet RJ-45 provides a hardwired connection to the computer network. USB

client provides a connection to an external computer for testing and software upgrades.

Nurse call provides a connection to the hospital nurse call system. (Not available on the

6300 model.)

112 Section A

Main chassis exploded view

More detailed views of main chassis components and tables identifying specific parts appear later

in this section preceding the associated disassembly and repair instructions.

No. Item No. Item

Screw, plastite #4-20 X 0.500 Torx-pan head

Temperature housing

Screw, M4 X 10 pan head with NYLOC

Probe well seal

Bottom housing metal chassis

Horizontal struts

Service manual Section A 113

No. Item No. Item

Speaker

Temperature mounting cover

Bottom housing

HSG clamp

Battery connector board

LCD frame

Battery door

Grommet, ear - G411-1

Handle insert

Shoulder screw, ear G-411-1 metric

Top housing

Clamp, cable 3/16 X 3/8 wide X 3/4 long

Light bar

Washer, M3

Light-bar board

Left insert

Printer door

Paper-feed roller

Right side panel

Printer

Power button and flex cable

Temperature connection access cover

Front housing

Screw, M2.2X8, THRDFORM, PNH, TRX

Temperature blanking panel

Extended bottom housing

Thermal shield

M4 standoff

Main board

Housing top extension

Screw, M3 x 5 pan head

Top housing gasket

LCD bezel (1st generation displays)

CO2 module assembly

48b

LCD bezel (2nd generation displays)

EarlySense module assembly

LCD with touchscreen (1st generation

dispalys)

Blank faceplate

49b

LCD with touchscreen (2nd generation

displays)

SpO2 module assembly

114 Section A

No. Item No. Item

Foam pad

USB cable retaining clip

Foam pad

NIBP module assembly

Temperature module

Remove the CO2 module

Before you begin, remove the following as described in this manual:

• Battery

• Rear housing

1. Disconnect the two USB cables from the CO2 module.

2. Slide the CO2 module out of the case.

Reassembly notes

• Do the following before installing the CO2 module:

○ Install the NIBP module (the module closest to the display).

○ Install the SpO2 module.

• Insert the CO2 module into the housing with the serial number label facing up.

• Connect the two USB cables to the CO2 module.

NOTE You may connect the CO2 USB cables in any order in either

CO2 FSS USB socket.

Service manual Section A 115

Replace the CO2 module faceplate

Before you begin, remove the following as described in this manual:

• Battery

• Rear housing

• CO2 module

1. Remove the two blank labels securing the clear housing cover to the module housing.

2. Using a slotted screwdriver, release the three plastic clips from the module rear housing, and

remove the clear housing cover.

3. Disconnect the exhaust tube from the exhaust port on the faceplate.

4. Remove the spring clip from the input port, and slide the input port away from the faceplate.

116 Section A

5. Remove the faceplate:

a. Disengage one plastic clip on the module rear housing from the faceplate.

b. Remove the faceplate by pivoting it away from the rear housing.

6. Inspect the new faceplate before installing it:

a. Verify that the spring is attached to the door latch.

b. Verify that the door opens and closes freely.

7. Slide the new faceplate onto the module rear housing until both plastic clips lock in place.

8. Install the input port and spring clip:

a. Slide the input port into the faceplate receptacle until the port is flush with the faceplate.

b. While holding the port in place, install the spring clip over the port and receptacle as

shown in the figure below. The spring clip is secured by pushing on the clip from the

direction of the exhaust fitting towards the faceplate door. Make sure the spring clip is

fully seated.

NOTE Do not reuse the spring clip. Replace the spring clip with the

new one provided in the kit.

Service manual Section A 117

9. Connect the exhaust tube to the exhaust port.

10. Verify that all hoses and wires are routed as shown in the figure below. Also verify that the

tubing is free of kinks.

NOTE The exhaust tube runs along the back of the module and

gradually bends to the exhaust fitting. The inlet tube and wire run

around the molded feature and boss to the large connector.

11. Install the clear housing cover onto the module rear housing, and press the cover into place

until the three plastic clips lock.

12. Apply the two new blank labels to the locations shown in the figure below.

118 Section A

Remove the EarlySense module

Before you begin, remove the following as described in this manual:

• Battery

• Rear housing

1. Disconnect the USB cable from the EarlySense module.

2. Slide the EarlySense module out of the case.

Reassembly notes

Insert the EarlySense module into the housing with the serial number label facing down.

When replacing the EarlySense module or adding an EarlySense module

• Insert the EarlySense module into the housing with the serial number label facing down.

• Connect the USB cable to the EarlySense module.

• When adding an EarlySense module, the bottom housing and SureTemp cover must have

ventilation holes. Use the bottom housing from service kit 105504 and the SureTemp cover

from service kit 103542.

Remove the SpO2 module

Before you begin, remove the following as described in this manual:

• Battery

• Rear housing

• CO2 module or blank faceplate

• EarlySense module (optional)

1. Disconnect the USB cable from the SpO2 module.

2. Remove the USB cable from the retaining clip on the SpO2 module.

Service manual Section A 119

3. Slide the SpO2 module out of the case.

Reassembly notes

• Install the NIBP module (the module closest to the display) before installing the SpO2 module.

• Insert the SpO2 module into the housing with the serial number label facing up.

When replacing the SpO2 module or adding an SpO2 module

CAUTION Ensure that your module has the correct option (Masimo or Nellcor).

• On the back of the SpO2 module, clean the surface to which the retaining clip will be applied

(see figure below) and apply the clip.

• Insert the SpO2 module into the housing with the serial number label facing up.

• Connect the USB cable to the SpO2 module.

• Secure the USB cable to the retaining clip on the SpO2 module.

Remove the NIBP module

Before you begin, remove the following as described in this manual:

• Battery

• Rear housing

• CO2 module or blank faceplate

• EarlySense module (optional)

120 Section A

• SpO2 module or blank faceplate

1. Disconnect the USB cable from the NIBP module.

2. Slide the NIBP module out of the case.

Reassembly notes

• Install the NIBP module (the module closest to the display) before installing the SpO2 and CO2

modules.

• Insert the NIBP module into the housing with the serial number label facing up.

• Connect the USB cable to the NIBP module.

• If originally installed, install the blanking panel by sliding it into the housing.

Remove the bottom housing

Bottom housing for the standard chassis

Service manual Section A 121

No. Item No. Item

10 Screw, plastite #4-20 X 0.500 Torx-pan

head

27 Bottom housing

25 Bottom housing metal chassis 28 Battery connector board

26 Speaker 30 Battery door

Extended bottom housing for the extended chassis

No. Item No. Item

10 Screw, plastite #4-20 X 0.500 Torx-pan

head

30 Battery door

25 Bottom housing metal chassis 73 Extended bottom housing

26 Speaker 74 M4 standoff

28 Battery connector board

Before you begin, remove the following as described in this manual:

• Battery

• Rear housing

• CO2 module or blank faceplate

• EarlySense module

• SpO2 module or blank faceplate

• NIBP module

122 Section A

1. Remove the insert circled in the figure below.

2. If your model has an extended chassis, remove the insert shown below.

3. If your model has a printer, do the following:

a. Remove the drain tube located between the printer and the bottom plate.

b. Disconnect the printer ground wire from the ground lug on the bottom plate.

4. Cut the tie wrap that secures the main harness to the bottom bracket. This tie wrap is located

below the tie wrap on the main harness.

Service manual Section A 123

5. Pull the speaker wire out from behind the bottom bracket and disconnect the speaker cable

(26) from the main harness.

6. Disconnect the following on the battery connector board:

a. The battery power harness from J2.

b. The smart-battery harness from J3.

7. Remove the following screws:

• The bottom housing screw.

• The two screws that secure the bottom housing assembly to the front housing.

8. Remove the bottom housing.

9. Disassemble the bottom housing.

NOTE Disassemble the bottom housing only if you plan to replace

the battery connector board or the speaker. See the instructions for

removing these components later in this section.

Reassembly notes

• When reassembling the bottom housing of an extended chassis, use an 8mm socket and a

Torque driver calibrated for 12.0 inch-pound ±1.0 inch-pound to secure the standoffs (74).

• Plug the speaker cable into the shortest cable of the main harness (the cable closest to the

wire tie). Tuck the cable behind the ground-wire stud. Ensure that the speaker cable is

positioned in the channel.

124 Section A

• If a printer is installed, route the printer ground wire through the channel on the printer

housing.

• Secure the main harness to the bracket on the bottom housing using a tie wrap. Position the

tie wrap just below the tie wrap on the main harness. Use the tie-wrap tool to secure the tie

wrap.

• If your model has an extended chassis, orient the insert so that, when installed, it is flush with

the panel that contains the power button.

When replacing the bottom housing

NOTE The bottom housing, or extended bottom housing, must be replaced by a

Welch Allyn service center to ensure proper labeling.

Remove the speaker

Before you begin, remove the following as described in this manual:

• Battery

• Rear housing

• CO2 module or blank faceplate

• EarlySense module

• SpO2 module or blank faceplate

• NIBP module

• Bottom housing

1. Remove the metal chassis to more easily access the speaker.

Service manual Section A 125

2. Remove the speaker (26) from the bottom housing.

3. Remove any remaining gasket material and clean the surface with 70 percent isopropyl

alcohol.

When replacing the speaker

1. Remove the paper to expose the adhesive on the gasket.

2. Align the holes in the speaker with the pins on the bottom housing and press the speaker into

place.

3. Apply pressure to the outer radius of the speaker to ensure good adhesion with the bottom

housing.

Remove the battery connector board

Before you begin, remove the following as described in this manual:

• Battery

• Rear housing

• CO2 module or blank faceplate

• EarlySense module

• SpO2 module or blank faceplate

• NIBP module

• Bottom housing

Remove the two Torx screws (10) that secure the battery connector board (28) to the bottom

housing using a no. 10 Torx driver.

126 Section A

Remove the top housing

Top housing

No. Item No. Item

14 Screw, M4 X 10 pan head with NYLOC 68 Paper feed roller

31 Handle insert 69 Printer housing

32 Top housing 72 Screw, M2.2X8, Thrdform, PNH, TRX

35 Printer door Not shown Printer door blank

Service manual Section A 127

Housing top extension (extended chassis only)

No. Item No. Item

74 M4 standoff 79 Top housing gasket

75 Housing top extension

Before you begin, remove the following as described in this manual:

• Battery

• Rear housing

• CO2 module or blank faceplate

• EarlySense module

• SpO2 module or blank faceplate

• NIBP module

• Bottom housing

NOTE Do not remove the side panel that contains the power button.

1. If your model has an extended chassis, remove the housing top extension.

a. Use an 8mm socket and driver to remove the two standoffs (74) that secure the housing

top extension (75).

b. Remove the housing top extension.

2. Lay the main harness over the top of the unit to clear the USB cables.

3. Disconnect the power connector on the main harness from J30 on the main board.

128 Section A

4. For models that include the temperature option, disconnect the USB cable connected to the

temperature module from J1 on the main board and free the USB cable from the cable

separator.

NOTE Do not remove the USB cable from the temperature

module unless you plan to replace the module. If you disconnect

the USB cable, the retaining clip must be replaced upon

reassembly.

5. For models that include a printer, unhook the plastic latch to disconnect the USB cable from

the printer.

6. Disconnect the USB cables from the main board.

7. Remove the USB cables and the cable separator.

8. Disconnect and then remove the following:

Service manual Section A 129

a. The fan cable on the main harness from J45 on the main board.

b. The communications power cable on the main harness from J49 on the main board.

c. The battery power harness from J29 on the main board.

d. The smart-battery harness from J34 on the main board.

e. The printer harness from J17 on the main board.

f. The speaker cable on the main harness from J12 on the main board.

NOTE Use extra care when disconnecting J12 to avoid

pulling the connector off the board.

9. Remove the two screws (14) that secure the handle insert and remove the insert.

10. Remove the four Torx screws that secure the handle.

11. Remove the top housing.

Reassembly notes

• Ensure that the printer is installed in the top housing. See the reassembly notes for the printer.

• Before installing the USB cables, install the following:

○ The fan cable on the main harness to J45 on the main board.

○ The communications power cable on the main harness to J49 on the main board, with the

ferrite bead closest to the main board.

○ The battery power harness to J29 on the main board.

○ The smart-battery harness to J34 on the main board.

○ The printer harness to J17 on the main board.

130 Section A

○ The speaker cable on the main harness to J12 on the main board.

NOTE First inspect J12 for bent pins before installing the

speaker cable.

• Install the USB cables based on the type of cable separator you have—6-hole or 11-hole—and

the instructions below.

NOTE The 6-hole separator has been discontinued, but it might

be found in older devices.

USB cable locations—6-hole cable separator

• Place the USB cables in the cable separator.

NOTE If the USB cable was not removed from the temperature

module, leave the J1 position in the figure below vacant until the

cable separator is placed in the case and the other USB cables

have been connected to the main board. When the cable

separator is in the case, connect the USB cable from the

temperature module to J1 on the main board and snap the cable

into the J1 position in the cable separator.

NOTE The cable with right-angle connectors at both ends is in

the J14 position in the figure below.

NOTE If the option is not included, leave the separator position

empty.

• Position each cable to extend approximately 1.5 inches past the separator.

• Place the separator in the unit as shown below.

• Plug the USB cables into the main board as follows:

Service manual Section A 131

No. Item No. Item

J1 Temperature J24 NIBP

J3 Printer J26 COMMS J4

J5 SpO2 J14 COMMS J8

USB cable locations—11-hole cable separator

• Place the USB cables in the cable separator.

NOTE If the USB cable was not removed from the temperature

module, leave the J1 position in the figure below vacant until the

cable separator is placed in the case and the other USB cables

have been connected to the main board. When the cable

separator is in the case, connect the USB cable from the

temperature module to J1 on the main board and snap the cable

into the J1 position in the cable separator.

NOTE The cable with right-angle connectors at both ends is in

the J14 position in the figure below.

NOTE If the option is not included, leave the separator position

empty.

• Position each cable to extend approximately 1.5 inches past the separator.

• Place the separator in the unit as shown below.

132 Section A

• Plug the USB cables into the main board as follows:

• Place the USB cables in the cable separator.

NOTE If the USB cable was not removed from the temperature

module, leave the J1 position in the figure below vacant until the

cable separator is placed in the case and the other USB cables

have been connected to the main board. When the cable

separator is in the case, connect the USB cable from the

temperature module to J1 on the main board and snap the cable

into the J1 position in the cable separator.

NOTE The cable with right-angle connectors at both ends is in

the J14 position in the figure below.

NOTE If the option is not included, leave the separator position

empty.

• Position each cable to extend approximately 1.5 inches past the separator.

• Place the separator in the unit as shown below.

Service manual Section A 133

• Plug the USB cables into the main board as follows:

No. Item No. Item

J1 Temperature J23 SpO2

J2 Printer J26 NIBP

J3 EarlySense J8 COMMS J4

J21 CO2 J14 COMMS J8

J24 CO2

• For models with a temperature module, if you disconnected the USB cable from the

temperature module during disassembly, you must replace the retaining clip. (See the topic

"When replacing the temperature module" for specific instructions.)

• For models with a printer, plug the other end of the USB cable into the printer while pulling

the plastic latch away from the connector. Once the connector is seated, push the plastic latch

over the connector to secure it.

134 Section A

• Verify that the Ethernet cable passes freely through the space between the temperature

housing and the printer board, exiting the case in the space between the top of the

temperature housing and beneath the top housing.

• If the Ethernet cable was removed, re-install it when re-installing the bottom housing.

• When installing the top housing on the chassis, line up the slots on the top housing with the

ends of the horizontal struts on the chassis to ensure proper seating.

• When installing the housing top extension (75), verify that the top housing gasket is in place.

Use an 8mm socket and Torque driver calibrated for 12.0 inch-pound ±1.0 inch-pound to

secure the standoffs (74).

When replacing the top housing

For models without a printer, install the printer door blank as follows:

1. Remove the paper backing from the gasket on the door blank.

2. Install the door blank into the top housing, pressing to secure the door blank to the top

housing.

Remove the printer

Before you begin, remove the following as described in this manual:

• Battery

• Rear housing

• CO2 module or blank faceplate

• EarlySense module

• SpO2 module or blank faceplate

• NIBP module

• Bottom housing

• Top housing

Service manual Section A 135

1. Remove the two Torx screws that secure the printer housing to the top housing.

2. Remove the printer from the top housing:

a. Hold the printer housing while opening the printer door.

b. Separate the printer and printer door from the top housing.

Reassembly notes

1. Verify that the ground wire exits from the side opposite the printer board in the notched area.

2. Place the printer door into the top housing assembly and hold it in place while performing the

next step.

3. Install the printer in the top housing by sliding the tabs into the slots.

4. Snap the printer door shut to hold the printer in place while securing it into the housing with

two screws.

When replacing the printer or adding a printer

• Verify whether the printer housing has a notch, as shown below. If the printer has a notch, you

can use the printer in a standard chassis or an extended chassis. If the printer does not have a

notch, you can use the printer only in a standard chassis.

• If adding a printer, remove the printer door blank. Remove any remaining gasket material and

clean the surface with 70 percent isopropyl alcohol.

1. Separate the door from the printer assembly.

2. Attach the printer ground harness to the printer ground lug.

136 Section A

Service manual Section A 137

Disassemble the front housing

No. Item No. Item

Screw, plastite #4-20 X 0.500 Torx-pan head

Foam pad

Light bar

Temperature module

Light-bar board

Temperature housing

Right side panel

Probe well seal

Power button

Horizontal struts

Front housing

Temperature mounting cover

Temperature blanking panel

HSG clamp

Thermal shield

LCD frame

Main board

Grommet, ear - G411-1

Screw, M3 x 5 pan head

Shoulder screw, ear G-411-1 metric

138 Section A

No. Item No. Item

LCD bezel (1st generation displays)

Clamp, cable 3/16 X 3/8 wide X 3/4 long

48b

LCD bezel (2nd generation displays)

Washer, M3

LCD with touchscreen (1st generation

displays)

Left insert

49b

LCD with touchscreen (2nd generation

displays)

Temperature connection access cover

Foam pad

Remove the light bar

Before you begin, remove the following as described in this manual:

• Battery

• Rear housing

• CO2 module or blank faceplate

• EarlySense module

• SpO2 module or blank faceplate

• NIBP module

• Bottom housing

• Top housing

1. Remove the three screws (10) that secure the horizontal strut (located on the right side when

facing the device from the back) to the front housing.

2. Remove the strut.

3. Remove the tape that secures the light-bar harness to the LCD frame.

Service manual Section A 139

4. Disconnect the light-bar harness from J46 on the main board.

5. Remove the light-bar board (34) and light bar (33) from the front housing.

6. Remove the light-bar board from the light bar.

7. Disconnect the light-bar harness from the light-bar board.

Reassembly notes

• Insert the light-bar board into the light bar as follows:

1. Place the end without the connector into the closed end of the light bar, with the LEDs

facing into the light bar.

2. Ensure that you slide the non-connector end of the light-bar board to the end of the slot

in the light bar.

• Using the end furthest from the ferrite bead, plug the light-bar harness into the light-bar

board.

• Route the light-bar harness as follows:

○ Through the slot in the front housing, underneath the horizontal strut.

○ In the channel and between the top of the housing and the LCD frame standoffs.

• Secure the light-bar harness with tape, making sure that the ferrite bead is between the main

board and the tape.

Remove the temperature module or housing

NOTE These instructions also apply to removing the temperature housing for

models without the temperature option.

NOTE Do not disconnect the USB cable from the temperature module unless you

plan to replace the module and/or the USB cable. Disconnect the USB cable at the

main board when removing the module.

Before you begin, remove the following as described in this manual:

• Battery

• Rear housing

• CO2 module or blank faceplate

• EarlySense module

• SpO2 module or blank faceplate

140 Section A

• NIBP module

• Bottom housing

• Top housing

NOTE You can remove and replace the temperature module without

disconnecting the main harness, battery harnesses, USB cables, or light-bar harness

from the main board.

1. Remove the probe well from the temperature module.

2. Disconnect the power button flex cable from the J6 ZIF locking connector on the main board

and remove the securing tape.

3. Remove the right side panel (37).

4. Remove the two Torx screws (10) from the HSG clamp (60).

5. Remove the two Torx screws (10) that secure the top of the temperature module or empty

housing.

6. Remove the temperature module or empty housing.

NOTE If you are replacing only the temperature module without

replacing the temperature mounting cover, stop here. Install the

replacement module in the reverse order of disassembly procedure.

7. Complete the following steps that apply to your monitor:

• If your monitor has a temperature module, remove the temperature mounting cover:

a. Remove the screw that secures the temperature mounting cover to the front

housing.

Service manual Section A 141

b. Remove the temperature mounting cover (56) from the front housing.

• If your monitor does not have a temperature module, remove the temperature blanking

panel:

a. Remove the two screws that secure the blanking panel to the front housing.

b. Remove the blanking panel (44).

Reassembly notes

• Before installing the temperature module into the front housing, ensure that the probe well

seal is installed with the tab aligned with the slot or notch in the probe well housing.

• Route the power button flex cable up and over the temperature module and plug the cable

into the J6 ZIF locking connector on the main board.

When replacing the temperature module

1. Connect the USB cable to the temperature module.

2. Position the retaining clip on the USB cable against the shoulder of the mini-B connector with

the adhesive pad facing away from the temperature module and toward the bottom.

3. Remove the backing on the retaining clip to expose the adhesive.

4. Rotate the clip on the USB cable to fasten the clip to the temperature module housing.

142 Section A

5. Secure the USB cable with a piece of tape as shown.

When adding a temperature module

1. Follow the instructions to remove the temperature housing, main board, and LCD.

2. Replace the temperature blanking panel (44) with the temperature mounting cover (56).

3. Install the thermal shield (45) on the front housing, aligning the notch on the shield with the

housing.

4. Reinstall the LCD in the reverse order of disassembly.

5. Reinstall the main board in the reverse order of disassembly.

6. Install the probe well seal onto the probe well as described in the reassembly notes for the

temperature module.

7. Insert the temperature module into the front housing aligning the probe well with the access

hole in the front housing.

8. Secure the top of the temperature module to the front housing with two screws included with

the kit.

Service manual Section A 143

9. Place the HSG clamp on the bottom of the temperature module and secure with two screws.

10. Connect the USB cable to the module as described in the instructions for replacing the

temperature module.

Remove the main board

This section includes instructions for 1st generation and 2nd generation displays. Follow the

instructions that apply to your configuration.

NOTE If you are replacing this board, you must have the service tool, Gold

licensed edition, to re-enter the serial number of the monitor and the main board.

NOTE If you are replacing the display, you must replace the bezel, LCD with

touchscreen, and foam pads with the replacement parts in Service kit 106546. The

bezel and foam pads are designed to match the display.

NOTE Different configurations of parts appear in Connex VSM monitors,

depending on the age of the display. Use Configuration A or Configuration B to

identify the components in your device.

Configuration A - 1st generation displays

62 63

No. Item No. Item

42 Front housing 51 Foam pad, bottom (and bottom in 2nd

generation models)

46 Main board 62 LCD frame

47 Screw, M3 x 5 pan head 63 Grommet, ear - G411-1

48 LCD bezel 64 Shoulder screw, ear G-411-1 metric

144 Section A

No. Item No. Item

49 LCD with touchscreen 65 Clamp, cable 3/16 X 3/8 wide X 3/4 long

50 Foam pad, bottom (1st generation

displays)

66 Washer, M3

Configuration B - 2nd generation displays

No. Item No. Item

42 Front housing 62 LCD frame

46 Main board 63 Grommet, ear - G411-1

47 Screw, M3 x 5 pan head 64 Shoulder screw, ear G-411-1 metric

48b LCD bezel 65 Clamp, cable 3/16 X 3/8 wide X 3/4 long

49b LCD with touchscreen 66 Washer, M3

51 Foam pads, top and bottom

Before you begin, remove the following as described in this manual:

• Battery

• Rear housing

• CO2 module or blank faceplate

• EarlySense module

• SpO2 module or blank faceplate

Service manual Section A 145

• NIBP module

• Bottom housing

• Top housing

NOTE It is not necessary to remove the temperature module or light bar to

remove the main board or LCD.

1. Disconnect the following on the main board:

a. The power button flex cable from the J6 ZIF locking connector.

b. The light-bar harness from J46.

c. The LCD harness from J19.

d. The LCD flex cable from J48.

CAUTION The solder joint of the LCD connector (J48) is fragile.

When inserting or removing the flex cable, do not stress the

solder joint.

2. Remove the Ethernet cable:

a. Disconnect the Ethernet cable from the Ethernet connector (J11) on the main board.

b. Remove the screw that secures the Ethernet cable P-clamp to the main board.

3. Remove the seven screws that secure the main board to the LCD frame.

146 Section A

4. Remove the main board.

Reassembly notes

• Ensure that the LCD flex cable is not under the main board.

CAUTION The solder joint of the LCD connector (J48) is fragile.

When inserting or removing the flex cable, do not stress the solder

joint.

• Before replacing the MCE board, remove the LCD frame as described in "Remove the LCD."

Once the LCD frame has been removed, install approximately 3 inches of Pro Gaff tape

(M11580) to cover the bottom of the two standoffs as indicated (see "When replacing the LCD

frame"). Do not cover any portion of the large openings. Replace any Pro Gaff tape on the LCD

frame that shows signs of wear or that was removed during reassembly.

• Route the Ethernet cable outside the PEM stud and not underneath the main board.

• Connect the Ethernet cable to the main board:

○ Verify whether your model contains PCBA 407574 revision B, C, or D. Revisions B and C

have no logo on the top surface of the Ethernet port. Revision D has a logo on the top

surface of the Ethernet port. See the figure below.

○ For PCBA 407574 revisions B and C, confirm that the Ethernet cable has a shim on one

connector. Insert the connector with the shim into the Ethernet port.

○ For PCBA 407574 revision D, you can use either an Ethernet cable with a shim or an

Ethernet cable without a shim. Insert the connector into the Ethernet port.

Service manual Section A 147

Revisions B and C Revision D

• When securing the main board, install the screw near J30 after you install the Ethernet cable.

• If the light bar is not installed, install the light-bar harness into the housing, positioning the

ferrite bead near the main board.

When replacing the main board

• When ordering the replacement main board, order the standard license for the model being

serviced. You will receive an authorization code to enter in the service tool to reactivate the

licenses included with the original configuration.

• After reassembling the monitor, use the service tool to provision the monitor as follows:

○ Enter the monitor’s serial number. This can be found on the bottom of the monitor.

○ Restore any previously licensed features by entering the authorization code in the service

tool. Use the authorization codes that accompanied the replacement board, along with

any additional license authorization codes previously installed. Record the device serial

number on the license Authorization Code cards received with the replacement board

and retain for future use. If the license is lost, you can reuse the authorization code on the

same device.

○ Update the host controller software to the current version. If the current version of the

host software is not available after connecting the device to the service tool, contact

Welch Allyn Technical Support.

Remove the LCD

Before you begin, remove the following as described in this manual:

• Battery

• Rear housing

• CO2 module or blank faceplate

• EarlySense module

• SpO2 module or blank faceplate

• NIBP module

• Bottom housing

• Top housing

• Main board

NOTE It is not necessary to remove the temperature module or light bar to

remove the main board or LCD.

148 Section A

1. Disconnect the LCD harness from the LCD. For easier access to the connector, you can slide

the ferrite bead closest to the connector up the harness.

2. Remove the four shoulder screws that secure the LCD frame.

3. Remove the LCD frame.

NOTE Be sure to support the LCD if you are removing it with the

frame. The foam strips on the LCD might cause the LCD to stick to

the frame.

4. Remove the LCD.

Reassembly notes

CAUTION The solder joint of the LCD connector (J48) is fragile. When inserting or

removing the flex cable, do not stress the solder joint.

• Verify that the LCD flex cable feeds through the bezel’s clearance feature. Insert the LCD into

the bezel in the front housing with the LCD flex cable on the lower right as shown. (The image

on the left applies to 1st generation displays while the one on the right applies to 2nd

generation displays.)

1st generation displays 2nd generation displays

• Place the LCD frame over the LCD. Verify that the LCD frame does not cover the LCD flex cable.

Service manual Section A 149

When replacing the LCD frame

• Install a 3-inch strip of Pro Gaff tape on the back of the LCD frame to cover the bottom of the

standoffs. This tape will prevent any small pieces of metal left over from the threading process

from falling into the display where it might cause a short.

• Install the LCD frame with shoulder screws and washers.

• Install a 3-inch strip of Pro Gaff tape over the top part of the LCD harness cutout to protect the

LCD harness from abrasion.

• Install the LCD harness. If it was removed from the frame, use isopropyl alcohol to clean the

area in the scribed boxes where you will mount the harness's ferrite beads. Expose the sticky

backing on the ferrite beads and mount them in the scribed rectangles.

NOTE If you don't place the ferrites correctly in marked areas,

they will obstruct the placement of other components like the

MCE board.

• Attach a piece of tape to the top of the LCD harness to secure it to the frame.

• Attach the LCD frame ground wire to the frame.

•

When replacing the LCD

• Peel the protective sheet from the LCD.

• Verify that the foam strips are installed on the back of the LCD near the top and bottom edges.

On 1st generation displays (see image on the left), the foam strip extends halfway up from the

bottom on both sides of the LCD. On 2nd generation displays, the foam strips are only on the

top and bottom of the LCD (see image on the right).

150 Section A

1st generation displays 2nd generation displays

• Verify that the LCD flex cable feeds through the bezel's clearance feature.

• Add a 1.25-inch strip of tape to the edge of the LCD frame where the LCD flex cable and

ground come around it.

• Insert the LCD into the bezel in the front housing with the LCD flex cable on the lower right as

shown.

• Add a 1.25-inch strip of tape to the edge of the LCD frame, where the harness passes through

to connect to the LCD, to prevent abrasion of the LCD harness.

• When adding the ferrite beads, align the beads with the marks on the LCD frame.

• Add tape to secure the harness to the LCD frame where the harness passes through.

Remove the front housing

Before you begin, remove the following as described in this manual:

• Battery

• Rear housing

• CO2 module or blank faceplate

• EarlySense module

• SpO2 module or blank faceplate

• NIBP module

• Bottom housing

• Top housing

• Light bar

• Temperature module and mounting cover

• Main board

• LCD

To complete disassembly, remove the remaining strut from the front housing.

When replacing the front housing

For models with the temperature option, replace the thermal shield (45).

Service manual Section A 151

152 Section A

Section B

This section applies to devices that meet all of the following criteria:

• manufactured after 11/2017

• MCE hardware version P5 or later

• serial number after 100043244817.

NOTE See "Monitor serial number and model label" in the Appendix to learn how

to determine the manufacture date from the serial number.

This section applies to devices that meet all of the following criteria:

• manufactured after 11/2017

• MCE hardware version P5 or later

• serial number after 100023374817.

NOTE See "Monitor serial number and model label" in the Appendix to learn how

to determine the manufacture date from the serial number.

These devices comply with IEC 60601 3rd edition. Devices built after 12/2018 are 4th-edition

compliant.

NOTE See Customer Service Bulletin 80022414 CSB – CVSM/CIWS IEC 60601 4th

Edition for the exact manufacturing cutoff and start dates as well as the serial

number for the first 4th-edition device.

NOTE If your device does not meet these criteria, see Section A for the correct

disassembly and repair instructions.

If your device is IEC 3rd- or 4th-edition compliant, use only service kits with the "3rd Ed" or "4th Ed"

suffix when replacing the following components:

• MCE (main board)

• LCD

• AC power supply

• AC power supply harness

• printer

• Ethernet cable

• rear housing

• product labels

• power button

• SureTemp module

153

• Masimo SpO2 module

• NIBP module

• EarlySense module

• CO2 module

If your device is IEC 3rd- or 4th-edition compliant, use only service kits with the "3rd Ed" or "4th Ed"

suffix when replacing the following components:

• MCE (main board)

• LCD

• AC power supply

• AC power supply harness

• Ethernet cable

• main housing

• product labels

• SureTemp module

• Masimo SpO2 module

• NIBP module

NOTE For 4th-edition devices, use only 107124* when replacing Nellcor SpO2.

Host software must be 2.40.01 or later.

NOTE Devices that are 4th-edition compliant cannot be downgraded below host

software version 2.41.XX.

Power down the device

You can power down the device as follows: 1) on devices with 2.X software, briefly press the power

button on the housing and then following the onscreen prompts, or 2) on all devices, use onscreen

controls alone.

Option 1. After the device is powered up, briefly press of the power button to open an onscreen

dialog with the following options:

• Power down. Device behavior varies based on the active profile, whether or not patient trend

data is stored, and whether or not patient context is established. While servicing the device,

you need not be concerned about these details. They only matter to clinicians who are

monitoring patients and storing patient data.

• Sleep. The Sleep button clears the display and puts the device into Display power-saving

mode.

• Cancel. The Cancel button dismisses the dialog.

Touch Power down and complete the power-down procedure.

Option 2. To use onscreen controls alone to power down the device, follow these steps:

1. Touch the Settings tab.

2. Touch the Device tab.

3. Touch Power down.

154 Section B

NOTE The next three sections address disassembly and repair steps you can

complete without removing the device from the wall or removing the battery. All

steps presented after “Remove the system from the wall and remove the battery”

require powering down as well as removing the device from the wall and

removing the battery.

Remove the battery

Before removing the battery, power down the monitor as described in this manual and disconnect

the AC power cord.

1. Turn the monitor upside down to access the battery cover.

2. Locate the battery cover, indicated by .

3. Insert a coin into the slot and push to open. Choose a coin that fits comfortably into the slot.

4. Pull the battery out by pulling the battery label, which is visible when you open the battery

cover.

Service manual Section B 155

Remove the rear housing

No. Item No. Item

1 Rear housing 7 Communications door captive screw

2a USB label 4 USB host 8 IEC connector

3a Nurse call label 14 Screw, M4 X 10 pan head with NYLOC

6 Communications door

Before you begin, power down the device, disconnect the AC power cord, and remove the battery

as described in this manual.

1. Lay the monitor face down on the antistatic mat.

2. Loosen the screw (7) to open the communications door (6).

3. Open the communications door (6) to access the rear housing screw.

4. Remove the four rear housing screws (14).

5. Stand the monitor on its feet with the display facing away from you.

6. Pull the top of the rear housing away from the monitor to access the rear housing cable

connections.

7. While supporting the rear housing, disconnect the following from the communications

module:

156 Section B

a. The Ethernet cable from J9.

b. The small USB connector from J4.

c. The large USB connector from J8.

d. The communications power cable from J50.

8. Continuing to support the rear housing, do the following at the power-supply cover:

a. Free the power supply and fan cable from the wire guide on the side of the power-supply

cover.

b. Disconnect the power supply cable from the power supply board at J2.

c. Disconnect the fan cable (A) from the main harness.

d. Disconnect the LCD ground wire from the IEC power harness.

Service manual Section B 157

e. Separate the rear housing (1) from the monitor.

Once the rear housing is removed, choose which part of the monitor to work on:

• Rear housing components. For details, see “Disassemble the rear housing.”

• Main chassis. For details, see “Disassemble the main chassis.”

Reassembly notes

• Route the power cable and fan harness cables in the channel on the side of the power-supply

cover.

• Some communications boards have two large USB connectors. The large USB connector J8 is

the one closest to the mini USB connector J4. For reference, see the communications board

diagram in the appendices.

• When closing the case, verify that no wires are crushed or pinched before securing with

screws. After tightening the screws, examine the seam between the rear housing and the main

chassis to verify that there is no bulging. Bulging indicates that something is preventing the

mating surfaces from seating properly.

When replacing the rear housing

NOTE Use 3rd edition service kit 106840. The rear housing replacement service kit

is assembled with the comms door, ground stud, ground lug plate, IEC connector,

and 3rd edition AC power harness. It is unnecessary to transfer these components

from the old rear housing.

1. Follow the procedures to disassemble the rear housing and remove any components that you

intend to transfer to the replacement housing.

2. Connect the AC power harness to the IEC connector (8). See the reassembly notes for the

power supply.

3. Install the rear housing gasket (15), included in the rear housing service kit, into the slot in the

outer edge of the rear housing. To ease installation, use a small flat-blade screwdriver to assist

in pushing the seal into the channel.

4. Install any components removed from the old rear housing in the reverse order of the

disassembly instructions.

5. After reassembling the rear housing, install the USB client cover (40) as follows:

a. Place the USB client cover on a USB mini B cable with the tape facing out.

b. Peel off the tape to expose the adhesive.

158 Section B

c. Insert the USB cable into the client USB connection, press and remove the cable to adhere

the cover to the rear housing.

6. Install these labels:

• USB label (2a) in the communications door opening.

• Nurse call label (3a) (Serv Kit 106837 CVSM Nurse call label 3rd Ed) over the nurse call

connection.

Remove the communications door

NOTE If the communications door is missing or already removed from the device,

proceed to "When replacing the communications door."

WARNING Personal injury risk. Because removing the door might propel the pin

and spring into the air, wear safety glasses to complete these steps.

Before removing the communications door, power down the monitor, remove the battery, and

remove the rear housing as described.

1. Position the rear housing with the Ethernet connection side down on an antistatic mat.

2. Open the communications door perpendicular to the rear housing.

3. Use a spudger to push the pin upward until the pin clears the hinge.

Service manual Section B 159

4. Carefully remove the door from the rear housing.

When replacing the communications door

WARNING Personal injury risk. Because attaching the door might propel the pin

and spring into the air, wear safety glasses to complete these steps.

1. Insert a spring and two pins into the communications door as shown.

2. With the bottom of the door on the antistatic mat, insert the pin on the right side of the door

into the hinge of the rear housing.

160 Section B

3. Press the pin into the left side of the door and slide the door into the hinge of the rear housing

until it snaps into place.

Service manual Section B 161

Disassemble the rear housing

No. Item No. Item

1 Rear housing 20c Communications board for Newmar radio

(Models 6400, 6500, 6700, and 6800)

8 IEC connector 21a Radio board, Lamarr, 802.11a/b/g

10 Screw, plastite #4-20 X 0.500 Torx-pan head 21b Radio board, Newmar, 802.11a/b/g/n

15 Rear housing gasket (Norprene tubing) 22 Screw, M3 X 0.5, Phillips pan head

16 Antenna board 23 Power supply board

17b AC power harness 24 Antenna mounting foam block

18 Power supply cover 39 Antenna cable

19 Fan 40 USB client cover

20b Communications board (Models 6400, 6500,

6700, and 6800)

97 Screw, M3x0.5x8, Pan Phillips (Small Phillips

screw)

162 Section B

No. Item No. Item

20c Communications board for Newmar radio

(Models 6400, 6500, 6700, and 6800)

98 Nomex ESD shield, CVSM power supply (4th

edition only)

Service manual Section B 163

Remove the communications board

Before you begin, remove the following as described in this manual:

• Battery

• Rear housing

1. Lay the rear housing on its back on the antistatic mat.

2. Remove the four Torx screws (10) that secure the communications board (20a or 20b) to the

rear housing.

3. Remove the communications board by doing the following:

a. Lift the inside edge of the board until the USB connector clears the wire channel on the

power-supply cover.

b. Slide the board slightly toward the power supply and lift until the board contacts the wire

channel on the power-supply cover.

c. Lift the outside edge of the board until the side connectors clear the rear housing.

d. For monitors with a radio: rotate the board (without pulling on the antenna cable) slightly

counter-clockwise, pivoting on the upper left-hand corner. Turn the board over and set it

down outside the top of the case.

4. If replacing the communications board, remove the radio board (21) as described in “Remove

the radio board and antenna.”

Reassembly notes

• If the radio board was removed, reinstall it before reinstalling the communications board.

• To install the communications board, do the following:

1. Position the board over the standoffs with the inside edge of the board under the wire

channel on the power-supply cover until the outer edge drops into the rear housing.

2. Align the mini-USB external connector with the opening in the side of the rear housing.

3. Slide the mini-USB connector into the opening until the board rests on the standoffs.

When replacing the communications board

Install the radio board on the new communications board before installing the communications

board on the rear housing.

164 Section B

Remove the radio board and antenna

CAUTION Do not remove the radio antenna from the rear housing unless

replacing the radio and antenna or the rear housing.

Before you begin, remove the following as described in this manual:

• Battery

• Rear housing

• Communications board

1. If the monitor has a radio:

a. Turn the communications board over to access the radio board, taking care to avoid

straining the antenna cable.

b. If the original Lamarr radio (a/b/g band) is installed, remove the four small Phillips

(machine) screws securing the radio board to the communications board, as shown on

the left. If the Newmar radio (a/b/g/n band) is installed, remove the three small Phillips

(machine) screws securing the radio board to the communications board, as shown on

the right.

c. Hold the communications board with one hand while grasping the radio board at the

opposite end from the antenna connection and pull the radio board away from the

communications board.

2. (Perform this step only if you are replacing the radio or antenna.) Disconnect the radio antenna

cable from the radio board.

3. Remove the four Torx screws (10) securing the power-supply cover.

4. Remove the power-supply cover (18).

5. Use a soft tool such as a spudger to separate the foam block (24) from the inside of the rear

housing.

Service manual Section B 165

Reassembly notes

Route the antenna cable in the channel located at the top of the rear housing.

When replacing the radio board and antenna

1. If the antenna is removed, clean the rear housing and mounting surface with isopropyl alcohol.

2. The following illustration shows both Lamarr and Newmar radio and antenna boards. Attach

the antenna cable to terminal G on the radio board. Attach the other end of the cable to the

antenna on terminal PG.

3. Peel the backing off the foam block (24) and affix the foam block to the rear housing.

4. Expose the adhesive on the foam block. Mount the antenna (16) on the foam block with the

antenna cable (39) oriented under the board and in the wire channel above the power supply.

5. Route the antenna cable in the channel located at the top of the rear housing.

166 Section B

Remove the fan

Before you begin, remove the following as described in this manual:

• Battery

• Rear housing

1. Press the flanges on the sides of the fan harness connector and separate the fan connector

from the power-supply cover (18).

2. Depress the tab on the power-supply cover and slide the fan (19) over the tab and out of the

housing.

Reassembly notes

CAUTION Ensure that the fan is properly oriented. Air must flow toward the

power supply.

NOTE If the fan is dirty, use canned air to remove dust. Do not bend the fan

blades or otherwise damage the fan. If the fan is noisy and cleaning does not

reduce the noise, replace the fan.

• With the label facing down, slide the fan into the housing on top of the power-supply cover

until the tab on the cover holds it in place.

• Clip the fan harness into the power-supply cover so that the connector is oriented toward the

fan, as shown in the following figure.

Service manual Section B 167

Remove the power supply

Before you begin, remove the following as described in this manual:

• Battery

• Rear housing

1. Remove the four Torx screws (10) securing the power-supply cover.

2. Remove the power-supply cover (18).

3. Disconnect the following from the power supply:

• The (green) ground cable

• The AC power harness (17b)

NOTE See "Remove the AC power harness" for instructions.

4. Remove the power supply and Nomex shield if present.

168 Section B

Remove the AC power harness

NOTE Do not disconnect the AC power harness from the IEC connector unless

you are replacing it. Once you disconnect the AC power harness, you cannot reuse

it.

Before you begin, remove the following as described in this manual:

• Battery

• Rear housing

• Power supply

1. Disconnect the AC power harness from the IEC connector.

2. Remove the metal grounding plate from the housing rib.

3. Remove the two screws securing the ground stud assembly to the rear housing.

4. Remove the ground stud AC power harness assembly.

Reassembly notes

When replacing the rear case or AC power harness, route the wiring as follows:

• Connect blue to neutral (N), green to ground (GND), and brown to line (L).

Service manual Section B 169

NOTE The power supply harness to IEC connector is rated for a single connection.

Replace the power supply harness if it has been disconnected from the IEC

connector.

• Ensure that the grommet on the AC power harness is in the slot in the power supply cover.

• Place ferrite on the AC power harness assembly into the molded feature on the back housing

and then check the following details:

○ Ensure that the edge of the ferrite is inside the edge of the molded feature.

○ Ensure that the wires on the power supply wire harness ferrite are on the sides of the

ferrite.

○ Confirm that the wires to the power supply and the LCD ground wire pass over the top of

the wires to the ferrite.

○ Confirm that the power cables are not pinched by the power supply cover.

• When replacing the power supply cover, ensure that the antenna cable is routed in the

channel located at the top of the rear housing.

170 Section B

• When replacing the power supply, if the a Nomex ESD shield was installed, inspect the ESD

shield and replace as needed. Replace the shield if you see any degradation of the material.

Service manual Section B 171

Disassemble the main chassis

Disassembly and reassembly procedures are the same for the standard chassis and extended

chassis, unless otherwise noted.

Configuration options

Standard chassis (left side)

Supports a maximum of two modules

Extended chassis (left side)

Supports a maximum of three modules

Components (back to front):

SpO2, NIBP

Blank, NIBP (6300, 6400, and 6500 only)

Components (back to front):

CO2, SpO2, NIBP

Blank, SpO2, NIBP

172 Section B

Extended chassis (right side) Supports a maximum of one module

NOTE The standard chassis is the same as extended chassis minus space for an EarlySense

module, so it is not presented here.

Components (front to back):

Power button, EarlySense, Ethernet RJ-45, USB client, Nurse call

Power button, Blank, Ethernet RJ-45, USB client, Nurse call

NOTE Monitors configured with RRa, SpHb, or CO2 cannot be configured with EarlySense.

NOTE Ethernet RJ-45 provides a hardwired connection to the computer network. USB

client provides a connection to an external computer for testing and software upgrades.

Nurse call provides a connection to the hospital nurse call system.

Service manual Section B 173

Main chassis exploded view

More detailed views of main chassis components and tables identifying specific parts appear later

in this section preceding the associated disassembly and repair instructions.

No. Item No. Item

Screw, plastite #4-20 X 0.500 Torx-pan head

Probe well seal

Screw, M4 X 10 pan head with NYLOC

Horizontal struts

Bottom housing metal chassis

Temperature mounting cover

174 Section B

No. Item No. Item

Speaker

HSG clamp

Bottom housing

62b

LCD frame

Battery connector board

Grommet, ear - G411-1

Battery door

Shoulder screw, ear G-411-1 metric

Handle insert

Left insert

Top housing

Paper-feed roller

Light bar

Printer

Light-bar board

Temperature connection access cover

Printer door

Screw, M2.2X8, THRDFORM, PNH, TRX

Right side panel

Extended bottom housing

Power button and flex cable

M4 standoff

Front housing

Housing top extension

Temperature blanking panel

Top housing gasket

Thermal shield

CO2 module assembly

46b

Main board

EarlySense module assembly

Screw, M3 x 5 pan head

Blank faceplate

48b

LCD bezel

SpO2 module assembly

49c

LCD with touchscreen

USB cable retaining clip

Foam pad

NIBP module assembly

Temperature module

LCD frame ground wire

Service manual Section B 175

No. Item No. Item

Temperature housing

Lock washer

Remove the CO2 module

Before you begin, remove the following as described in this manual:

• Battery

• Rear housing

1. Disconnect the two USB cables from the CO2 module.

2. Slide the CO2 module out of the case.

Reassembly notes

• Do the following before installing the CO2 module:

○ Install the NIBP module (the module closest to the display).

○ Install the SpO2 module.

• Insert the CO2 module into the housing with the serial number label facing up.

• Connect the two USB cables to the CO2 module.

NOTE You may connect the CO2 USB cables in any order in either

CO2 FSS USB socket.

Replace the CO2 module faceplate

Before you begin, remove the following as described in this manual:

176 Section B

• Battery

• Rear housing

• CO2 module

1. Remove the two blank labels securing the clear housing cover to the module housing.

2. Using a slotted screwdriver, release the three plastic clips from the module rear housing, and

remove the clear housing cover.

3. Disconnect the exhaust tube from the exhaust port on the faceplate.

4. Remove the spring clip from the input port, and slide the input port away from the faceplate.

5. Remove the faceplate:

a. Disengage one plastic clip on the module rear housing from the faceplate.

Service manual Section B 177

b. Remove the faceplate by pivoting it away from the rear housing.

6. Inspect the new faceplate before installing it:

a. Verify that the spring is attached to the door latch.

b. Verify that the door opens and closes freely.

7. Slide the new faceplate onto the module rear housing until both plastic clips lock in place.

8. Install the input port and spring clip:

a. Slide the input port into the faceplate receptacle until the port is flush with the faceplate.

b. While holding the port in place, install the spring clip over the port and receptacle as

shown in the figure below. The spring clip is secured by pushing on the clip from the

direction of the exhaust fitting towards the faceplate door. Make sure the spring clip is

fully seated.

NOTE Do not reuse the spring clip. Replace the spring clip with the

new one provided in the kit.

9. Connect the exhaust tube to the exhaust port.

10. Verify that all hoses and wires are routed as shown in the figure below. Also verify that the

tubing is free of kinks.

178 Section B

NOTE The exhaust tube runs along the back of the module and

gradually bends to the exhaust fitting. The inlet tube and wire run

around the molded feature and boss to the large connector.

11. Install the clear housing cover onto the module rear housing, and press the cover into place

until the three plastic clips lock.

12. Apply the two new blank labels to the locations shown in the figure below.

Remove the EarlySense module

Before you begin, remove the following as described in this manual:

• Battery

• Rear housing

1. Disconnect the USB cable from the EarlySense module.

Service manual Section B 179

2. Slide the EarlySense module out of the case.

Reassembly notes

Insert the EarlySense module into the housing with the serial number label facing down.

When replacing the EarlySense module or adding an EarlySense module

Use 106838 SK CVSM Early Sense Module 3rd Ed.

• Insert the EarlySense module into the housing with the serial number label facing down.

• Connect the USB cable to the EarlySense module.

• When adding an EarlySense module, the bottom housing and SureTemp cover must have

ventilation holes. Use the bottom housing from service kit 105504 and the SureTemp cover

from service kit 103542.

Remove the SpO2 module

Before you begin, remove the following as described in this manual:

• Battery

• Rear housing

• CO2 module or blank faceplate

• EarlySense module (optional)

1. Disconnect the USB cable from the SpO2 module.

2. Remove the USB cable from the retaining clip on the SpO2 module.

3. Slide the SpO2 module out of the case.

Reassembly notes

• Install the NIBP module (the module closest to the display) before installing the SpO2 module.

180 Section B

• Insert the SpO2 module into the housing with the serial number label facing up.

When replacing the SpO2 module or adding an SpO2 module

CAUTION Ensure that your module has the correct option (Masimo or Nellcor).

• On the back of the SpO2 module, clean the surface to which the retaining clip will be applied

(see figure below) and apply the clip.

• Insert the SpO2 module into the housing with the serial number label facing up.

• Connect the USB cable to the SpO2 module.

• Secure the USB cable to the retaining clip on the SpO2 module.

Remove the NIBP module

Before you begin, remove the following as described in this manual:

• Battery

• Rear housing

• CO2 module or blank faceplate

• EarlySense module (optional)

• SpO2 module or blank faceplate

1. Disconnect the USB cable from the NIBP module.

2. Slide the NIBP module out of the case.

Service manual Section B 181

Reassembly notes

• Install the NIBP module (the module closest to the display) before installing the SpO2 and CO2

modules.

• Insert the NIBP module into the housing with the serial number label facing up.

• Connect the USB cable to the NIBP module.

• If originally installed, install the blanking panel by sliding it into the housing.

Remove the bottom housing

Bottom housing for the standard chassis

No. Item No. Item

10 Screw, plastite #4-20 X 0.500 Torx-pan

head

30 Battery door

25 Bottom housing metal chassis 95 LCD frame ground wire

27 Bottom housing 96 Lock washer

28 Battery connector board

Extended bottom housing for the extended chassis

182 Section B

No. Item No. Item

10 Screw, plastite #4-20 X 0.500 Torx-pan

head

73 Extended bottom housing

25 Bottom housing metal chassis 74 M4 standoff

26 Speaker 95 LCD frame ground wire

28 Battery connector board 96 Lock washer

30 Battery door

Before you begin, remove the following as described in this manual:

• Battery

• Rear housing

• CO2 module or blank faceplate

• EarlySense module

• SpO2 module or blank faceplate

• NIBP module

1. Remove the insert circled in the figure below.

Service manual Section B 183

2. If your model has an extended chassis, remove the insert shown below.

3. If your model has a printer, do the following:

a. Remove the drain tube located between the printer and the bottom plate.

b. Disconnect the printer ground wire from the ground lug on the bottom plate.

184 Section B

4. Cut the tie wrap that secures the main harness to the bottom bracket. This tie wrap is located

below the tie wrap on the main harness.

5. Pull the speaker wire out from behind the bottom bracket and disconnect the speaker cable

(26) from the main harness.

6. Disconnect the following on the battery connector board:

a. The battery power harness from J2.

b. The smart-battery harness from J3.

7. Remove the Pro Gaff tape securing the Ethernet cable and the LCD ground wire to the metal

chassis.

NOTE Observe the locations of the Pro Gaff tape so that you can

replace it properly during reassembly.

Service manual Section B 185

8. Remove the following screws:

• The bottom housing screw.

• The two screws that secure the bottom housing assembly to the front housing.

9. Remove the bottom housing.

a. Pivot the bottom housing along the edge shared with the front housing and lay it on the

work bench.

b. Remove the screw securing the LCD frame ground wire to the LCD frame.

186 Section B

10. Disassemble the bottom housing:

NOTE Disassemble the bottom housing only if you plan to

replace the battery connector board or the speaker. See the

instructions for removing these components later in this section.

Reassembly notes

• When reassembling the bottom housing of an extended chassis, use an 8mm socket and a

Torque driver calibrated for 12.0 inch-pound ±1.0 inch-pound to secure the standoffs (74).

• Plug the speaker cable into the shortest cable of the main harness (the cable closest to the

wire tie). Tuck the cable behind the ground-wire stud. Ensure that the speaker cable is

positioned in the channel.

• If a printer is installed, route the printer ground wire through the channel on the printer

housing and wrap the printer ground cable once around the printer drain tube.

• Tie wrap the smart harness, battery, and speaker wires together.

Service manual Section B 187

• Route the main harness wires over the USB cables and cable separator.

• Replace the Pro Gaff tape securing the LCD ground wire to the battery frame. Tape the ground

wire to the battery frame between the center rib and the holes on the right end.

• If the Ethernet cable was removed, connect it to the MCE board. Route the Ethernet cable from

the MCE diagonally across the bottom housing metal chassis to the metal bracket above the

battery board and use a 2'' piece of Pro Gaff tape to tape it to the edge of the metal chassis.

Bend the Ethernet cable to parallel the right side of the SureTemp housing, passing over the

power button flex cable and under the SureTemp USB cable to the tie wrap anchor on the

SureTemp housing's upper right side.

188 Section B

• Secure the main harness to the bracket on the bottom housing. Position the Ethernet cable

behind the bracket and secure both with a tie wrap. Use the tie-wrap tool to secure the tie

wrap.

• If the tie wrap securing the Ethernet cable to the tie wrap anchor on the SureTemp housing

was removed, use a tie wrap to secure the Ethernet cable to the tie wrap anchor. As noted

previously, route the Ethernet cable over the power button flex cable and under the SureTemp

USB cable to the tie wrap anchor.

When replacing the bottom housing

NOTE The bottom housing, or extended bottom housing, must be replaced by a

Welch Allyn service center to ensure proper labeling.

Remove the speaker

Before you begin, remove the following as described in this manual:

• Battery

• Rear housing

• CO2 module or blank faceplate

• EarlySense module

• SpO2 module or blank faceplate

• NIBP module

• Bottom housing

1. Remove the metal chassis to more easily access the speaker.

2. Remove the speaker (26) from the bottom housing.

Service manual Section B 189

3. Remove any remaining gasket material and clean the surface with 70 percent isopropyl

alcohol.

When replacing the speaker

1. Remove the paper to expose the adhesive on the gasket.

2. Align the holes in the speaker with the pins on the bottom housing and press the speaker into

place.

3. Apply pressure to the outer radius of the speaker to ensure good adhesion with the bottom

housing.

Remove the battery connector board

Before you begin, remove the following as described in this manual:

• Battery

• Rear housing

• CO2 module or blank faceplate

• EarlySense module

• SpO2 module or blank faceplate

• NIBP module

• Bottom housing

Remove the two Torx screws (10) that secure the battery connector board (28) to the bottom

housing using a no. 10 Torx driver.

190 Section B

Remove the top housing

Top housing

No. Item No. Item

14 Screw, M4 X 10 pan head with NYLOC 68 Paper feed roller

31 Handle insert 69 Printer housing

32 Top housing 72 Screw, M2.2X8, Thrdform, PNH, TRX

35 Printer door Not shown Printer door blank

Service manual Section B 191

Housing top extension (extended chassis only)

No. Item No. Item

74 M4 standoff 79 Top housing gasket

75 Housing top extension

Before you begin, remove the following as described in this manual:

• Battery

• Rear housing

• CO2 module or blank faceplate

• EarlySense module

• SpO2 module or blank faceplate

• NIBP module

• Bottom housing

NOTE Do not remove the side panel that contains the power button.

1. If your model has an extended chassis, remove the housing top extension.

a. Use an 8mm socket and driver to remove the two standoffs (74) that secure the housing

top extension (75).

b. Remove the housing top extension.

2. Cut the tie wrap securing the smart battery harness to the main harness.

192 Section B

3. Lay the main harness over the top of the unit to clear the USB cables.

4. Disconnect the power connector on the main harness from J30 on the main board.

5. For models that include the temperature option, disconnect the USB cable connected to the

temperature module from J1 on the main board and free the USB cable from the cable

separator.

NOTE Do not remove the USB cable from the temperature

module unless you plan to replace the module. If you disconnect

the USB cable, the retaining clip must be replaced upon

reassembly.

6. For models that include a printer, unhook the plastic latch to disconnect the USB cable from

the printer.

7. Disconnect the USB cables from the main board.

8. Remove the USB cables and the cable separator.

Service manual Section B 193

9. Disconnect and then remove the following:

a. The fan cable on the main harness from J45 on the main board.

b. The communications power cable on the main harness from J49 on the main board.

c. The battery power harness from J29 on the main board.

d. The smart-battery harness from J34 on the main board.

e. The printer harness from J17 on the main board.

f. The speaker cable on the main harness from J12 on the main board.

NOTE Use extra care when disconnecting J12 to avoid

pulling the connector off the board.

10. Remove the two screws (14) that secure the handle insert and remove the insert.

11. Remove the four Torx screws that secure the handle.

12. Remove the Pro Gaff tape securing the printer harness (if present) and light bar harness to the

LCD frame. Note the location of the Pro Gaff tape for placement during reassembly.

194 Section B

13. Remove the top housing.

Reassembly notes

• Ensure that the printer is installed in the top housing. See the reassembly notes for the printer.

• For devices equipped with a printer, position the top housing close to the main chassis,

connect the printer harness, and secure both the light bar harness and the printer harness to

the LCD frame with approximately 2 inches of Pro Gaff tape.

• Before installing the USB cables, install the following:

○ The fan cable on the main harness to J45 on the main board.

○ The communications power cable on the main harness to J49 on the main board, with the

ferrite bead closest to the main board.

○ The battery power harness to J29 on the main board.

○ The smart-battery harness to J34 on the main board.

○ The printer harness to J17 on the main board.

○ The speaker cable on the main harness to J12 on the main board.

NOTE First inspect J12 for bent pins before installing the

speaker cable.

• Install the USB cables based on the instructions below.

USB cable locations—9-hole cable separator

• Place the USB cables in the cable separator.

NOTE If the USB cable was not removed from the temperature

module, leave the J1 position in the figure below vacant until the

cable separator is placed in the case and the other USB cables

have been connected to the main board. When the cable

separator is in the case, connect the USB cable from the

temperature module to J1 on the main board and snap the cable

into the J1 position in the cable separator.

NOTE The cable with right-angle connectors at both ends is in

the J14 position in the figure below.

NOTE If the option is not included, leave the separator position

empty.

• Position each cable to extend approximately 2 inches past the separator.

Service manual Section B 195

• When positioning the separator in the device, place the feet in the marked areas of the MCE

board as shown.

J1 J2 J24J21 J23 J8 J14J26J3

• Plug the USB cables into the main board as follows:

No. Item No. Item

J1 Temperature J23 SpO2

J2 Printer J26 NIBP

J3 EarlySense J8 COMMS J4

J21 CO2 J14 COMMS J8

J24 CO2

• For models with a temperature module, if you disconnected the USB cable from the

temperature module during disassembly, you must replace the retaining clip. (See the topic

"When replacing the temperature module" for specific instructions.)

• For models with a printer, plug the other end of the USB cable into the printer while pulling

the plastic latch away from the connector. Once the connector is seated, push the plastic latch

over the connector to secure it.

196 Section B

• Verify that the Ethernet cable passes freely through the space between the temperature

housing and the printer board, exiting the case in the space between the top of the

temperature housing and beneath the top housing.

• If the Ethernet cable was removed, re-install it when re-installing the bottom housing.

• When installing the top housing on the chassis, line up the slots on the top housing with the

ends of the horizontal struts on the chassis to ensure proper seating.

• When installing the housing top extension (75), verify that the top housing gasket is in place.

Use an 8mm socket and Torque driver calibrated for 12.0 inch-pound ±1.0 inch-pound to

secure the standoffs (74).

When replacing the top housing

For models without a printer, install the printer door blank as follows:

1. Remove the paper backing from the gasket on the door blank.

2. Install the door blank into the top housing, pressing to secure the door blank to the top

housing.

Remove the printer

Before you begin, remove the following as described in this manual:

• Battery

• Rear housing

• CO2 module or blank faceplate

• EarlySense module

• SpO2 module or blank faceplate

• NIBP module

• Bottom housing

• Top housing

Service manual Section B 197

1. Remove the two Torx screws that secure the printer housing to the top housing.

2. Remove the printer from the top housing:

a. Hold the printer housing while opening the printer door.

b. Separate the printer and printer door from the top housing.

Reassembly notes

1. Verify that the ground wire exits from the side opposite the printer board in the notched area.

2. Place the printer door into the top housing assembly and hold it in place while performing the

next step.

3. Install the printer in the top housing by sliding the tabs into the slots.

4. Snap the printer door shut to hold the printer in place while securing it into the housing with

two screws.

5. Connect the printer ground wire to the bottom housing. (See the bottom housing reassembly

notes.)

When replacing the printer or adding a printer

• If adding a printer, remove the printer door blank. Remove any remaining gasket material and

clean the surface with 70 percent isopropyl alcohol.

1. Separate the door from the printer assembly.

2. Follow the reassembly notes above to install the printer.

3. Connect the printer ground wire to the bottom housing. (See the bottom housing reassembly

notes.)

198 Section B

Disassemble the front housing

No. Item No. Item

Screw, plastite #4-20 X 0.500 Torx-pan head

Temperature module

Light bar

Temperature housing

Light-bar board

Probe well seal

Right side panel

Horizontal struts

Power button

Temperature mounting cover

Front housing

HSG clamp

Temperature blanking panel

62b

LCD frame

Thermal shield

Grommet, ear - G411-1

46b

Main board

Shoulder screw, ear G-411-1 metric

Screw, M3 x 5 pan head

Left insert

Service manual Section B 199

No. Item No. Item

48b

LCD bezel

Temperature connection access cover

49c

LCD with touchscreen

LCD frame ground wire

Foam pad, top and bottom

Lock washer

Remove the light bar

Before you begin, remove the following as described in this manual:

• Battery

• Rear housing

• CO2 module or blank faceplate

• EarlySense module

• SpO2 module or blank faceplate

• NIBP module

• Bottom housing

• Top housing

1. Remove the three screws (10) that secure the horizontal strut (located on the right side when

facing the device from the back) to the front housing.

2. Remove the strut.

3. Remove the tape that secures the light-bar harness to the LCD frame.

200 Section B

4. Disconnect the light-bar harness from J46 on the main board.

5. Remove the light-bar board (34) and light bar (33) from the front housing.

6. Remove the light-bar board from the light bar.

7. Disconnect the light-bar harness from the light-bar board.

Reassembly notes

• Insert the light-bar board into the light bar as follows:

1. Place the end without the connector into the closed end of the light bar, with the LEDs

facing into the light bar.

2. Ensure that you slide the non-connector end of the light-bar board to the end of the slot

in the light bar.

• Using the end furthest from the ferrite bead, plug the light-bar harness into the light-bar

board.

• Route the light-bar harness as follows:

○ Through the slot in the front housing, underneath the horizontal strut.

○ In the channel and between the top of the housing and the LCD frame standoffs.

• Secure the light-bar harness with tape, making sure that the ferrite bead is between the main

board and the tape.

Remove the temperature module or housing

NOTE These instructions also apply to removing the temperature housing for

models without the temperature option.

NOTE Do not disconnect the USB cable from the temperature module unless you

plan to replace the module and/or the USB cable. Disconnect the USB cable at the

main board when removing the module.

Before you begin, remove the following as described in this manual:

• Battery

• Rear housing

• CO2 module or blank faceplate

• EarlySense module

• SpO2 module or blank faceplate

Service manual Section B 201

• NIBP module

• Bottom housing

• Top housing

NOTE You can remove and replace the temperature module without

disconnecting the main harness, battery harnesses, USB cables, or light-bar harness

from the main board.

1. Remove the probe well from the temperature module.

NOTE Disconnect the Ethernet cable from the MCE board or cut

the wire tie securing the Ethernet cable to the SureTemp housing.

2. Disconnect the power button flex cable from the J6 ZIF locking connector on the main board

and remove the securing tape.

3. Remove the right side panel (37).

4. Remove the two Torx screws (10) from the HSG clamp (60).

202 Section B

5. Remove the two Torx screws (10) that secure the top of the temperature module or empty

housing.

6. Remove the temperature module or empty housing.

NOTE If you are replacing only the temperature module without

replacing the temperature mounting cover, stop here. Install the

replacement module in the reverse order of disassembly procedure.

7. Complete the following steps that apply to your monitor:

• If your monitor has a temperature module, remove the temperature mounting cover:

a. Remove the screw that secures the temperature mounting cover to the front

housing.

b. Remove the temperature mounting cover (56) from the front housing.

• If your monitor does not have a temperature module, remove the temperature blanking

panel:

a. Remove the two screws that secure the blanking panel to the front housing.

b. Remove the blanking panel (44).

Reassembly notes

• Before installing the temperature module into the front housing, ensure that the probe well

seal is installed with the tab aligned with the slot or notch in the probe well housing.

Service manual Section B 203

• Route the power button flex cable up and over the temperature module and plug the cable

into the J6 ZIF locking connector on the main board.

When replacing or adding a temperature module

Follow these instructions when replacing temperature modules and when installing them in the

device for the first time.

1. Prepare the temperature module housing: Attach the cable tie mount (113P463) with a .75-

inch square foam strip (78P567) to the SureTemp housing near the top corner of the housing

as shown.

2. Connect the USB cable to the temperature module.

3. Position the retaining clip on the USB cable against the shoulder of the mini-B connector with

the adhesive pad facing away from the temperature module and toward the bottom.

4. Remove the backing on the retaining clip to expose the adhesive.

5. Rotate the clip on the USB cable to fasten the clip to the temperature module housing.

204 Section B

6. Secure the USB cable with a piece of tape as shown.

When adding a temperature module

In addition to completing the steps in the previous section, follow these instructions when

installing a temperature module in the device for the first time.

1. Follow the instructions to remove the temperature housing, main board, and LCD.

2. Replace the temperature blanking panel (44) with the temperature mounting cover (56).

3. Install the thermal shield (45) on the front housing, aligning the notch on the shield with the

housing.

4. Reinstall the LCD in the reverse order of disassembly.

5. Reinstall the main board in the reverse order of disassembly.

6. Install the probe well seal onto the probe well as described in the reassembly notes for the

temperature module.

7. Insert the temperature module into the front housing aligning the probe well with the access

hole in the front housing.

Service manual Section B 205

8. Secure the top of the temperature module to the front housing with two screws included with

the kit.

9. Place the HSG clamp on the bottom of the temperature module and secure with two screws.

10. Connect the USB cable to the module as described in the instructions for replacing the

temperature module.

Remove the main board

NOTE If you are replacing this board, you must have the service tool, Gold

licensed edition, to re-enter the serial number of the monitor and the main board.

NOTE If you are replacing the display, you must replace the bezel, LCD with

touchscreen, and foam pads with the replacement parts in Service kit 106825. The

bezel and foam pads are designed to match the display.

No. Item No. Item

10 Screw, plastite #4-20 X 0.500 Torx-pan

head

51 Foam pads, top and bottom

42 Front housing 62b LCD frame

46b Main board 63 Grommet, ear - G411-1

47 Screw, M3 x 5 pan head 64 Shoulder screw, ear G-411-1 metric

48b LCD bezel 95 Ground wire

49c LCD with touchscreen 96 Lock washer

Before you begin, remove the following as described in this manual:

206 Section B

• Battery

• Rear housing

• CO2 module or blank faceplate

• EarlySense module

• SpO2 module or blank faceplate

• NIBP module

• Bottom housing

• Top housing

NOTE It is not necessary to remove the temperature module or light bar to

remove the main board or LCD.

1. Disconnect the following on the main board:

a. The power button flex cable from the J6 ZIF locking connector.

b. The light-bar harness from J46.

c. The LCD harness from J19.

d. The LCD flex cable from J48.

CAUTION The solder joint of the LCD connector (J48) is fragile.

When inserting or removing the flex cable, do not stress the

solder joint.

2. Disconnect the Ethernet cable from the Ethernet connector (J11) on the main board and

remove it.

Service manual Section B 207

3. Remove the eight screws that secure the main board to the LCD frame.

4. Remove the main board.

Reassembly notes

• Ensure that the LCD flex cable is not under the main board.

CAUTION The solder joint of the LCD connector (J48) is fragile.

When inserting or removing the flex cable, do not stress the solder

joint.

• Remove the LCD frame as described in "Remove the LCD." Once the LCD frame has been

removed, install approximately 3 inches of Pro Gaff tape (M11580) to cover the bottom of the

two standoffs as indicated (see “When replacing the LCD frame”). Do not cover any portion of

the large openings. Replace any Pro Gaff tape on the LCD frame that shows signs of wear or

that was removed during reassembly.

• Re-install the Ethernet cable (see Reassembly notes for the bottom housing).

• If the light bar is not installed, install the light-bar harness into the housing, positioning the

ferrite bead near the main board.

When replacing the main board

• Use service kit 1068939 on IEC 60601 3rd edition-compliant devices.

• When ordering the replacement main board, order the standard license for the model being

serviced. You will receive an authorization code to enter in the service tool to reactivate the

licenses included with the original configuration.

• After reassembling the monitor, use the service tool to provision the monitor as follows:

○ Enter the monitor’s serial number. This can be found on the bottom of the monitor.

○ Restore any previously licensed features by entering the authorization code in the service

tool. Use the authorization codes that accompanied the replacement board, along with

any additional license authorization codes previously installed. Record the device serial

number on the license Authorization Code cards received with the replacement board

and retain for future use. If the license is lost, you can reuse the authorization code on the

same device.

○ Update the host controller software to the current version. If the current version of the

host software is not available after connecting the device to the service tool, contact

Welch Allyn Technical Support.

208 Section B

Remove the LCD

Before you begin, remove the following as described in this manual:

• Battery

• Rear housing

• CO2 module or blank faceplate

• EarlySense module

• SpO2 module or blank faceplate

• NIBP module

• Bottom housing

• Top housing

• Main board

NOTE It is not necessary to remove the temperature module or light bar to

remove the main board or LCD.

1. Disconnect the LCD harness from the LCD. For easier access to the connector, you can slide

the ferrite bead closest to the connector up the harness.

2. Remove the four shoulder screws that secure the LCD frame.

3. Remove the LCD frame.

NOTE Be sure to support the LCD if you are removing it with the

frame. The foam strips on the LCD might cause the LCD to stick to

the frame.

4. Remove the LCD.

Reassembly notes

CAUTION The solder joint of the LCD connector (J48) is fragile. When inserting or

removing the flex cable, do not stress the solder joint.

• Verify that the LCD flex cable feeds through the bezel’s clearance feature. Insert the LCD into

the bezel in the front housing with the LCD flex cable on the lower right.

Service manual Section B 209

• Position the display ground wire just below the LCD flex cable.

• Place the LCD frame over the LCD. Verify that the LCD frame does not cover the LCD flex cable.

When replacing the LCD frame

• Install the LCD frame with shoulder screws and washers.

• Install a 3-inch strip of Pro Gaff tape over the top part of the LCD harness cutout to protect the

LCD harness from abrasion.

• Install the LCD harness. If it was removed from the frame, use isopropyl alcohol to clean the

area in the scribed boxes where you will mount the harness's ferrite beads. Expose the sticky

backing on the ferrite beads and mount them in the scribed rectangles.

NOTE If you don't place the ferrites correctly in marked areas,

they will obstruct the placement of other components like the

MCE board.

• Attach a piece of tape to the top of the LCD harness to secure it to the frame.

• Install approximately 1.25 inches of Pro gaff tape (M11580) on the front of the LCD frame near

the LCD flex cable.

210 Section B

• Attach the LCD frame ground wire to the frame.

• Remove the ground wire from the old frame and install it on the new frame.

When replacing the LCD

• Peel the protective sheet from the LCD.

• Verify that the foam strips are installed on the back of the LCD near the top and bottom edges.

• Verify that the LCD ground wire is positioned just below the LCD flex cable.

Service manual Section B 211

• Verify that the LCD flex cable feeds through the bezel's clearance feature.

• Add a 1.25-inch strip of tape to the edge of the LCD frame where the LCD flex cable and

ground come around it.

• Insert the LCD into the bezel in the front housing with the LCD flex cable on the lower right as

shown.

• Add a 1.25-inch strip of tape to the edge of the LCD frame, where the harness passes through

to connect to the LCD, to prevent abrasion of the LCD harness.

• When adding the ferrite beads, align the beads with the marks on the LCD frame.

• Add tape to secure the harness to the LCD frame where the harness passes through.

Remove the front housing

Before you begin, remove the following as described in this manual:

• Battery

• Rear housing

• CO2 module or blank faceplate

• EarlySense module

• SpO2 module or blank faceplate

• NIBP module

• Bottom housing

• Top housing

• Light bar

• Temperature module and mounting cover

• Main board

• LCD

To complete disassembly, remove the remaining strut from the front housing.

When replacing the front housing

For models with the temperature option, replace the thermal shield (45).

212 Section B

Functional verification and calibration

Functional verification tests

The functional verification tests help to confirm the proper operation of the device and its options.

The tests may also be useful as a diagnostic tool to help isolate a malfunction. It is not necessary to

disassemble the device to perform these tests.

For periodic service, you can—at a minimum—perform the basic functional verification tests

described in this manual. These tests are for customers who have the Standard unlicensed edition

of the Welch Allyn Service Tool. If you have the Gold licensed edition of the service tool, use the

tool to perform a complete functional verification and calibration of the device in lieu of

performing the basic tests.

NOTE To document basic functional verification tests, print out the "Service

record" sheets at the end of this manual and record the test results.

Any time you open the case, you must use the service tool, Gold licensed edition, to perform a

complete functional verification and calibration of the device before returning the device to

service.

NOTE For instructions on using the Gold licensed edition, see the service tool

help files.

About the Welch Allyn Service Tool

The service tool is required to complete functional verification and calibration tests. The service tool

is available in the following editions:

• Standard unlicensed edition: Enables NIBP functional verification tests to satisfy the

recommended annual service. If any Standard unlicensed edition testing shows an out-of-

specification result, use the Gold licensed edition to perform a full calibration.

• Gold licensed edition: Checks the functionality and calibration of the device. As it checks the

device, the Gold licensed edition also performs any needed calibration to bring the device

within specifications. This full suite of tests is required to complete a repair. Each time you

open the case, you must use the Gold licensed edition to test the device before returning the

device to normal use.

For information about the service tool, see the following:

• For instructions on installing and using the service tool, see the Welch Allyn Service Tool

Installation and Configuration Guide.

• To use the Standard unlicensed edition to test the NIBP module, follow the instructions in this

service manual.

213

• For instructions on using the Gold licensed edition, see the service tool help files.

Standard unlicensed edition service tool tests performed

The service tool performs the following functions on the host device and installed options.

Test Description NIBP Temp SpO2 SpHb RRa CO2 Host EarlySense

Reads

firmware

Displays the

firmware version

Firmware

upgrade

Loads the latest

firmware into the

module

Leak test Verifies leaks

using 100 cc

volume

Accuracy test

(NIBP)

Checks the

accuracy of

transducers

across the

pressure range

Overpressure

test

Verifies the

maximum cuff

pressure for

adults and

neonates

Test Description NIBP Temp SpO2 SpHb Host

Reads firmware Displays the firmware

version

Firmware upgrade Loads the latest

firmware into the

module

Leak test Verifies leaks using 100

cc volume

Accuracy test

(NIBP)

Checks the accuracy of

transducers across the

pressure range

Overpressure test Verifies the maximum

cuff pressure for adults

and neonates

Gold licensed edition service tool tests performed

The service tool tests the host device and installed options as listed in the following table.

214 Functional verification and calibration

Test Description NIBP Temp SpO2 SpHb RRa CO2 Host EarlySense

POST Performs the power-on

self test (POST)¹

Firmware

version

Checks the firmware

version

Firmware

upgrade

Loads the latest

firmware into the

module

Leak Verifies leaks using 100

cc volume

AD noise Checks noise on the

pressure channel

Calibration Calibrates pressure

transducers

Accuracy

(NIBP)

Checks the accuracy of

transducers across the

pressure range

Dump Checks dump valves

Inflation Verifies the pneumatic

pump

Valve control Verifies control of the

system valve

Overpressure Verifies pump limits

Probe detect Verifies the operation of

the probe detect switch²

Accuracy

(Temp)

Verifies the accuracy of

the thermometer across

range

Functional

check

Verifies module

operation with cal-key²

Masimo SpO2

and SpHb

functional

check

Verifies module

operation with rainbow

SET tester

Calibration Calibrates CO2 sensor

Printer Prints the sample patient

record and test pattern

Display Verifies video output

Service manual Functional verification and calibration 215

Test Description NIBP Temp SpO2 SpHb RRa CO2 Host EarlySense

Back light

interface

Verifies display LED back

light

Touchscreen

interface

Verifies touchscreen

calibration

LED Verifies the light bar

amber and red LED

strings

Fan interface Verifies fan operation

Beeper Verifies the buzzer

Nurse call

relay

Verifies the nurse call

relay

Battery

operation

Verifies the internal

battery

Speaker Verifies the speaker

USB host port

communicati

Verifies the USB ports

Ethernet

communicati

Verifies the Ethernet port

¹ POST testing checks the following:

• NIBP: ROM, RAM, A/D channels, calibration, and user configuration.

• Temperature: ROM, RAM, calibration, and heater.

• EarlySense: ROM and RAM, and connection to the EarlySense board.

• SpO2: ROM and RAM, and connection to the SpO2 board.

• CO2: RAM, Flash, ADC, Bias Validation, EEPROM, Flow, Optics.

• Printer: ROM and RAM, and connection to the printer.

² SureTemp Plus only.

³ Normal mode.

Test Description NIBP Temp SpO2 SpHb Host

POST Performs the power-on self test

(POST)¹

Firmware version Checks the firmware version

Firmware upgrade Loads the latest firmware into the

module

216 Functional verification and calibration

Test Description NIBP Temp SpO2 SpHb Host

Leak Verifies leaks using 100 cc volume

AD noise Checks noise on the pressure

channel

Calibration Calibrates pressure transducers

Accuracy (NIBP) Checks the accuracy of

transducers across the pressure

range

Dump Checks dump valves

Inflation Verifies the pneumatic pump

Valve control Verifies control of the system

valve

Overpressure Verifies pump limits

Probe detect Verifies the operation of the probe

detect switch²

Accuracy (Temp) Verifies the accuracy of the

thermometer across range

Functional check Verifies module operation with

cal-key²

Masimo SpO2 and

SpHb functional

check

Verifies module operation with

rainbow SET tester

Display Verifies video output

Back light interface Verifies display LED back light

Touchscreen

interface

Verifies touchscreen calibration

LED Verifies the light bar amber and

red LED strings

Fan interface Verifies fan operation

Beeper Verifies the buzzer

Nurse call relay Verifies the nurse call relay

Battery operation Verifies the internal battery

Service manual Functional verification and calibration 217

Test Description NIBP Temp SpO2 SpHb Host

Speaker Verifies the speaker

USB host port

communication

Verifies the USB ports

Ethernet

communication

Verifies the Ethernet port

¹ POST testing checks the following:

• NIBP: ROM, RAM, A/D channels, calibration, and user configuration.

• Temperature: ROM, RAM, calibration, and heater.

• SpO2: ROM and RAM, and connection to the SpO2 board.

² SureTemp Plus only.

³ Normal mode.

Basic functional verification checks

NOTE Calibration is available only with the service tool, Gold licensed edition.

The basic functional verification test using the Welch Allyn Service Tool Standard edition meets the

minimum requirements for routine preventive maintenance. These tests verify basic functionality of

the NIBP, SpO2, SpHb, RRa, CO2, and thermometry parameters. Welch Allyn recommends using the

service tool, Gold licensed edition, to perform verification of the device when completing a repair.

The basic functional verification test using the Welch Allyn Service Tool Standard edition meets the

minimum requirements for routine preventive maintenance. These tests verify basic functionality of

the NIBP, SpO2, SpHb, and thermometry parameters. Welch Allyn recommends using the service

tool, Gold licensed edition, to perform verification of the device when completing a repair.

Basic functional verification check tools

Listed below are the all the tools required to perform the basic functional test.

Material no. Description Qty Component

407672 BP test volume repair fixture 113670 1 NIBP

N/A SpO2 simulator 1 Masimo and Nellcor

SpO2

DOC-10 Cable, SpO2 extension, Nellcor 1 Nellcor SpO2

06138-000 Cal-key, assembly, M690/692 1 SureTemp Plus

Thermometry

Module

218 Functional verification and calibration

Material no. Description Qty Component

01802-110 Tester, calibration, 9600 Plus 3 Braun ear and

SureTemp

Thermometry Probe

411690 PRO 6000 calibration fixture*

*Use with older models have a dust cover screw that

rises above the O-ring washer. Newer models have a

dust cover screw that is recessed into the washer.

3 Braun ear

N/A Pressure meter (must include at least two decimal

points and be accurate to within ±0.5 mmHg)

1 NIBP

4500-925 USB 2.0/5-pin Mini-B cable, gold, 6 ft. 1 NIBP, Software

updates

6000-30 Single tube blood pressure hose, 5 ft. 1 NIBP

N/A PC running the Welch Allyn Service Tool on Windows

1 ALL

web download Welch Allyn Service Tool

https://www.hillrom.com/en/services/welch-allyn-

service-tool/

1 NIBP, Software

updates and

calibration

N/A Blood pressure Y-tube 1 NIBP

4500-30 Blood pressure hose, 5 ft. 1 NIBP

620216 Fitting "Y" 1/8 X 1/8 X 1/8 1 NIBP

N/A ECG patient simulator calibrated to ISO/IEC standards

with defined amplitudes for Lead I, Lead II, Lead III, and

Lead IV when using a 5-lead patient cable -OR- an ECG

patient simulator with defined amplitudes for Lead I,

Lead II, and Lead III when using a 3-lead patient cable.

1 ECG

Full functional verification check and calibration tools

The list of tools below is what is required to perform a full device functionality check and

calibration. The tools are used in conjunction with the Welch Allyn service tool, Gold licensed

edition, to perform a device calibration.

Material no. Description Qty Component

01802-110 Tester, calibration, 9600 Plus 3 Braun ear and

SureTemp

Thermometry Probe

407672 BP test volume repair fixture 113670 1 NIBP

411690 PRO 6000 calibration fixture* 3 Braun ear

Service manual Functional verification and calibration 219

Material no. Description Qty Component

*Use with older models have a dust cover screw that

rises above the O-ring washer. Newer models have a

dust cover screw that is recessed into the washer.

N/A SpO2 simulator 1 Masimo and Nellcor

SpO2

LNCS-DC1 SpO2 cable and finger sensor 1 Masimo SpO2

DS-100A SpO2 finger sensor 1 Nellcor SpO2

DOC-10 Cable, SpO2 cable extension, Nellcor 1 Nellcor SpO2

06138-000 Cal-key, assembly, M690/692 1 SureTemp

Thermometry

Module

N/A Pressure meter (must include at least two decimal

points and be accurate to within ±0.5 mmHg)

1 NIBP

4500-925 USB 2.0/5-pin Mini-B cable, gold, 6 ft. 1 NIBP

106270 Service test box 1 Nurse Call, USB

ports

660-0138-00 Cable, patch 5 feet RJ45, T568B 1 Ethernet Test

407022 Assy, MMF Nurse call cable - service 1 Nurse Call (Service

Test Box Required)

N/A USB cable Type A to Type B (3 ft.) 1 USB Ports (Service

Test Box Required)

6000-30 Single tube blood pressure hose, 5 ft. 1 NIBP

N/A Wireless router, a/b/g or equivalent 1 Wired & Wireless

Test

N/A PC running Windows 10 1 All

web download Welch Allyn Service Tool (version 1.8 or later)

Click this link

1 NIBP, Software

updates

N/A Blood pressure Y-tube 1 NIBP

4500-30 Blood pressure hose, 5 ft. 1 NIBP

620216 Fitting "Y" 1/8 X 1/8 X 1/8 1 NIBP

220 Functional verification and calibration

Create a blood pressure Y-tube

The blood pressure Y-tube is a piece of custom test equipment that connects the device to the test

setup. The Y-tube is composed of a modified blood pressure hose and a Y-type fitting. Follow these

instructions to create a Y-tube.

1. Cut a 4500-30 blood pressure hose approximately 6 inches from the connector that connects

to the device.

2. Split the end of the dual-lumen hose to create two separate hoses. Make sure not to puncture

either hose.

3. Insert one end of the Y-type fitting into each end of the hose.

NIBP test setup

For the NIBP leak test, overpressure test, or accuracy check, connect the test equipment shown

below. Connect the manifold to the volume repair fixture as indicated by the service tool or the test

procedure.

No. Item No. Item

1 Test volume repair fixture with test manifold,

bulb, and valve

4 Device

2 Pressure meter 5 USB 2.0/5-pin type A to mini-B cable

3 Blood pressure Y-tube 6 PC

Service manual Functional verification and calibration 221

NIBP leak test (Standard unlicensed edition)

The NIBP leak test is performed automatically using the service tool. The leak test pressurizes the

system with a start pressure (P

) of 250 mmHg ± 10 mmHg. After 15 seconds (T

) the end pressure

) is measured. The leak rate is calculated using the formula L = (P

– P

)/ T

. The test fails if the

leak rate exceeds 5 mmHg in 15 seconds.

Perform an NIBP leak test

1. Set up the test equipment.

2. Launch the service tool on the PC.

3. If the simplified interface is active, choose the Service option.

4. Log on with your user ID and password or with ADMIN as the user ID and leave the password

field blank.

5. Power on the device.

6. Select the device you want to test from the device list.

7. Click NIBP Sensor under the Device Information tab.

8. Click Leak Test in the NIBP Sensor pane on the right side of the window.

9. Follow the prompts until the test completes.

10. Click Close.

11. To view the results, open the active log file by selecting File > View Log File > Active log file

> Ok.

12. To record the results of your test, go to “Service record.”

NIBP overpressure test (Standard unlicensed edition)

The NIBP overpressure test is performed automatically using the service tool. The overpressure test

verifies that the NIBP system will prevent the pressure from exceeding 329 mmHg in adult mode

and 164 mmHg in neonate mode. To pass this test, the device must shut down the pump and

open the valves when the pressure is between 280 mmHg and 329 mmHg in adult mode, or 130

mmHg to 164 mmHg in Neonate mode.

Perform an NIBP overpressure test

NOTE If you are performing this test after performing the NIBP leak test, skip to

step 7.

1. Set up the test equipment.

2. Launch the service tool on the PC.

3. If the simplified interface is active, choose the Service option.

4. Log on with your user ID and password or with ADMIN as the user ID and leave the password

field blank.

5. Power on the device.

6. Select the device you want to test from the device list.

7. Click NIBP Sensor under the Device Information tab.

8. In the NIBP Sensor pane on the right side of the window, click Over Pressure Test.

9. Follow the prompts until the test completes.

10. Click Close.

222 Functional verification and calibration

11. To view the results, open the active log file by selecting File > View Log File > Active log file

> Ok.

12. To record the results of your test, go to “Service record.”

NIBP accuracy check (Standard unlicensed edition)

The NIBP accuracy check is performed manually using the service tool to control the valves. The

accuracy check compares the reading from the primary transducer pressure shown in the service

tool window with the reading from an external calibrated digital pressure meter. The results of this

check are not recorded in the service tool log file. To record the results for your records, copy the

table in the service record section of the service manual. If a calibration is required, run the NIBP

calibration included with the Gold licensed edition of the service tool.

WARNING Patient safety risk. If the primary transducer fails, the system might not

identify an overpressure condition at the right limit, causing injury when the

device is re-connected to a patient. To ensure patient safety, Welch Allyn

recommends that a qualified service technician perform a full functional

verification and calibration on an annual basis.

CAUTION Equipment calibration error can occur. This accuracy check verifies only

the accuracy of the primary transducer. If the safety transducer is out of calibration,

a calibration error can occur due to the pressure difference between the primary

transducer and the safety transducer. To avoid equipment calibration errors, Welch

Allyn recommends that a qualified service technician perform a full functional

verification and calibration on an annual basis.

Perform an NIBP accuracy check

NOTE If you are performing this test after performing a previous NIBP check, skip

to step 7.

1. Set up the test equipment.

2. Launch the service tool on the PC.

3. If the simplified interface is active, choose the Service option.

4. Log on with your user ID and password or with ADMIN as the user ID and leave the password

field blank.

5. Power on the device.

6. Select the device you want to test from the device list.

7. Click NIBP Sensor under the Device Information tab.

8. Click Accuracy Check in the NIBP Sensor pane on the right side of the window.

9. Connect the 500cc volume.

10. Turn on the pressure meter and zero if necessary.

11. Check the accuracy at 0 mmHg.

12. Record the reading on the pressure meter and the service tool and compare the results.

13. Using the hand bulb, pressurize the NIBP system to 50 mmHg ± 5 mmHg and allow 10

seconds for the pressure to stabilize.

14. Record the reading on the pressure meter and the service tool and compare the results.

15. Using the hand bulb, pressurize the NIBP system to 150 mmHg ± 5 mmHg and allow 10

seconds for the pressure to stabilize.

16. Record the reading on the pressure meter and the service tool and compare the results.

Service manual Functional verification and calibration 223

17. Using the hand bulb, pressurize the NIBP system to 250 mmHg ± 5 mmHg and allow 10

seconds for the pressure to stabilize.

18. Compare the reading on the pressure meter to the service tool reading and record the results.

19. Click Open valve to open the NIBP valves. Verify that the pressure on the meter and service

tool change to zero.

20. Click Done to complete the check.

21. To record the results of your test, go to “Service record.”

SpO2, SpHb, and RRa tests

Use this procedure to test the device's SpO2, SpHb, RRa functions, if included.

Perform a Masimo SpO2 and SpHb test

1. Power on the device.

2. Touch the Settings tab.

3. Touch the Device tab.

4. Touch Intervals Monitoring.

5. Touch the Home tab.

6. Connect the SpO2 simulator to the device.

7. Verify the following on the simulator:

• The default pulse rate is 61 bpm and the default SpO2 is 81%.

8. Give the device up to 30 seconds to stabilize and then verify a displayed pulse rate of 61 bpm

± 1 bpm and a displayed SpO2 of 81% ± 3%.

9. If the SpHb option is active, verify that the parameter is displayed with a reading of 14 g/dL ± 1

g/dL.

Perform a Masimo RRa test

1. Power on the device.

2. Touch the Settings tab.

3. Touch the Device tab.

4. Touch Continuous Monitoring.

5. Touch the Home tab.

6. Connect the Masimo RRa simulation tool to the device.

7. Verify that measurements appear in the RRa frame. The tool provides 30 minutes of trending

data, so the values will change.

8. Touch the averaging selector in the RRa frame to verify that you can cycle through the options:

off, slow, medium, fast, and trending.

Perform a Nellcor SpO2 test

Use this procedure to test only the device SpO2 function.

1. Power on the device.

2. Connect the SpO2 simulator to the SpO2 input connector through a Nellcor DOC-10 extension

cable.

224 Functional verification and calibration

NOTE In the following tests, if the defaults are outside the device

alarm limits, readjust the limits or silence the alarms.

3. Verify the following on the simulator:

• The default pulse rate is 60 bpm and the default SpO2 is 90%.

4. Give the device up to 30 seconds to stabilize, and verify a displayed pulse rate of 60 ±1 bpm

and a displayed SpO2 of 90% ±1 sat point.

5. Disconnect the SpO2 simulator.

Perform an EarlySense test

NOTE The following test confirms that data can pass to the device from the

sensor. The device performs a self-test upon power up. If the tiles show on the

device, then the module is functional.

1. Power on the device.

2. Touch the Settings tab.

3. Touch the Device tab.

4. Touch Continuous Monitoring.

5. Touch the Home tab.

6. Connect the EarlySense sensor to the device, and then wait approximately 40 seconds for the

Movement frame to appear.

7. Verify that the bed exit sensitivity graphic is lighted and active.

SureTemp temperature system test

The SureTemp temperature system test is performed using a calibration key (cal-key). The

calibration key tests the system using a fixed resistance to display a temperature of 97.3 ± 0.2 °F

(36.3 ± 0.1 °C).

Perform a SureTemp temperature system test

1. With the system power on and the temperature probe in the well, disconnect the probe cable

from the temperature input connector on the front of the device.

2. Connect the calibration key to the temperature input connector.

3. Remove the probe from the well.

4. Verify that the displayed temperature is 97.3 ± 0.2 °F (36.3 ±0.1 °C).

SureTemp temperature probe and system test

Use this procedure to test the temperature function while verifying the temperature probe. To

achieve accurate results, you must perform this test with the device in Direct mode.

Test each probe at the low, medium, and high set points on the tester. Repeat the procedure for

each thermometer and temperature to test.

Set up the 9600 Plus calibration tester

Place the tester on a level surface away from sunlight, drafts, and other sources of heat or cold.

Service manual Functional verification and calibration 225

The tester takes approximately 20 minutes to heat to the lowest set point.

To expedite testing, Welch Allyn recommends the following practices:

• To eliminate waiting for the tester to heat to the next set point, use three testers, each set to

one of three different set points.

• When using only one tester to test several thermometers at all three temperatures, test all

thermometers at one set point before proceeding to the next set point.

• To eliminate waiting for the tester to cool down, start at the lowest set point. Because the

tester does not have an internal fan, it requires more time to cool down than to heat up.

Change the 9600 Plus set point

To scroll from one set point to the next, press and hold the Temperature Selection button until a

beep sounds.

The new set point appears in the upper left corner of the display. The device’s current temperature

appears, flashes, and continues flashing until the cavity reaches equilibrium at the new set point.

The 9600 Plus beeps when the set point is reached.

Perform a SureTemp temperature probe and system test

1. Set the 9600 Plus to the desired set point and wait for the display to stop flashing.

2. Insert the temperature probe, without a probe cover, into the thermistor device port on the

tester.

3. When appears on the display, touch it to switch to Direct mode.

4. Wait for up to two minutes for the temperature reading to stabilize.

5. Record the results in the temperature service record.

6. Return the temperature probe to the probe well on the device.

7. Repeat the procedure as necessary until all thermometers are tested at each temperature.

To record the results of your test, go to "Service record."

Braun ThermoScan PRO thermometer tests

This explains how to perform a functional verification on the Braun ThermoScan PRO 6000

thermometer using the 9600 Plus Calibration Tester.

NOTE Use this procedure in place of the verification and calibration test for the

Braun PRO 6000 in the Welch Allyn Service Tool version 1.0.2.0 and earlier.

CAUTION Before the test, place thermometers and tester in the same room for

approximately 30 minutes so that they adjust to the ambient temperature.

CAUTION Set the temperature scales on the 9600 Plus to match the Braun

Thermoscan PRO's default temperature scale.

CAUTION Set up the 9600 Plus away from sunlight, drafts, and other sources of

heat or cold. Fluctuations will impact the calibration check.

CAUTION The ambient temperature must be stable and within the range of

18.3°C (65.0°F) to 26.7°C (80.0°F).

For more information, see the Welch Allyn 9600 Plus Calibration Tester Directions for use.

226 Functional verification and calibration

Perform a Braun ThermoScan PRO 6000 functional verification test

1. Complete the following pre-check steps:

a. Check the probe tip lens window with a magnifying glass for signs of displacement. Any

gaps in the seam between bezel and the lens window indicate a displaced lens window. If

you see a gap, the unit is damaged and must be replaced.

b. Gently wipe the probe tip with a cotton swab slightly moistened with 70 percent

isopropyl or ethyl alcohol taking care not to displace the lens window. Remove excess

alcohol with a clean cotton swab, and let air dry for 5 minutes. Do not use any chemical

other than alcohol to clean the probe window.

c. Verify that the thermometer is fully charged.

2. Place the thermometer in calibration mode:

a. With the thermometer in sleep mode, press and release the C/F button.

b. Immediately (while all segments of the LCD are illuminated during self-test), press and

hold the C/F button and the Mem button.

After 5 seconds the thermometer begins a long beep.

c. During the beep, release the Mem button and the C/F button.

The thermometer is now in Calibration check mode. (“CAL” flashes on the screen for 0.25

seconds every second.)

3. Return the thermometer to the dock or a flat surface and wait for 1 minute before taking the

first temperature.

NOTE Holding the thermometer could raise the temperature of the

thermometer. Put the thermometer down while waiting so that the

thermometer remains at ambient room temperature.

4. Apply a new probe cover.

When the probe cover is applied properly, the flashing probe cover icon disappears from the

display and a short beep sounds.

5. Wait for the screen to flash three dashes (---) alternating with “CAL.”

6. Place the probe firmly into the ear device port or Braun 6000 test fixture. Firmly push the

device down into the well to ensure perpendicularity and that the probe is fully seated in the

device port. Visually check the thermometer and fixture to ensure proper alignment.

NOTE When using the Braun 6000 test fixture, follow the

instructions provided with the fixture to position the PRO 6000 in

the test fixture.

NOTE If you are not using the Braun 6000 test fixture, ensure that

the device is perpendicular in the port, directly aligned with the

calibration tester sensor, and not at an angle or tilted.

NOTE Once the device is firmly seated, do not apply additional

pressure. Doing so may cause your hand to waver and tilt or move

the device during testing.

7. Wait 5 seconds, press the thermometer measure button, and watch for the green ExacTemp

light to flash.

8. Leave the thermometer in the 9600 Plus Calibration Tester until the ExacTemp light stops

flashing and you hear a beep.

9. Remove the Braun PRO 6000 thermometer from the 9600 Plus Calibration Tester and compare

the temperature displayed on the tester with the temperature on the thermometer’s display.

Service manual Functional verification and calibration 227

If the temperatures are within ±0.2 ºC (±0.4 ºF), the thermometer is within calibration.

10. Replace the probe cover to reset, and wait for the thermometer screen to flash three dashes

(---) alternating with “CAL.”

NOTE Replace the probe cover before each reading to remove any

residual heat absorbed from the 9600 Plus Calibration Tester.

11. Return the thermometer to the dock or a flat surface and wait 1 full minute before taking

another reading with the same thermometer.

NOTE Repeated measurements in short sequence might cause

higher readings.

NOTE Holding the thermometer could raise the temperature of the

thermometer. Put the thermometer down while waiting so that the

thermometer remains at ambient room temperature.

12. Test all available thermometers for calibration verification at the current calibration set point

temperature before proceeding to the next calibration set point temperature.

13. See the 9600 Plus Calibration Tester DFU to change the set point temperature.

NOTE The device will exit CAL mode after 10 minutes of inactivity or can be

forced to exit by holding both C/F and Mem for 5 seconds. After exiting

Calibration Check Mode, the thermometer returns to Sleep Mode.

To record the results of your test, go to "Service record."

Perform a CO2 calibration or calibration check

You can use the etCO2 parameter advanced settings to check the CO2 sensor for proper calibration

and to calibrate the sensor when calibration is due. Check calibration helps you verify whether the

module is calibrated at the time of the calibration check. Calibrate launches the calibration

process.

Passing a calibration check could be misleading, especially if calibration is due in the near future. A

sensor that is calibrated today might not remain calibrated over the next 4000 operating hours.

Check calibration at the intervals recommended here to ensure proper calibration. Initially calibrate

the CO2 sensor after 1,200 operating hours, then once a year or after 4,000 operating hours,

whichever comes first. The initial calibration should not occur before 720 hours of use unless a

calibration check shows the sensor to be out of calibration.

NOTE If you perform the initial calibration before 720 hours of use, the module

will reset to require its next calibration after only 1200 hours rather than 4000

hours.

The calibration kit provides the appropriate gas mix (5% CO2, 21% O2, Balance N2) with an

accuracy of 0.03% volume percent. The gas canister has a calibrated orifice to allow the gas to flow

at approximately 1 liter per minute, the flow rate necessary to perform the calibration.

Before you begin, verify the time and date setting on the device is correct to correctly calculate

when the next calibration is due. Then connect the CO2 calibration kit to the device as shown in

the diagram:

228 Functional verification and calibration

No. Item No. Item

1 CO2 calibration kit 2 Device

1. Power on the device.

2. Touch the Settings tab.

3. Touch the Advanced tab.

4. Enter the configured Advanced settings code and touch OK.

5. Touch the Parameters tab.

6. Touch the etCO2 tab.

7. Scroll to the bottom of the screen and touch Check calibration or Calibrate.

8. Enter the calibrated CO2 concentration to the nearest tenth of a percent.

9. Open the gas supply and touch Start.

10. When prompted, close the gas supply.

If the calibration or calibration check is successful,

• Touch OK to complete the calibration process.

• Disconnect the calibration line from the device.

• Dispose of or store the pressurized calibration gas container in accordance with your local

regulations.

If the calibration or calibration check is unsuccessful,

• Verify that the test CO2 concentration is correct according to the certificate of analysis

provided by the vendor.

• Check the sample line for occlusions or leaks.

• Verify that the sample line is firmly attached to the input connector.

• Check that the filter is not blocked.

• Rerun the calibration check or calibrate procedure.

To record the results of your test, go to "Service record."

ECG functional test

The ECG module does not require any calibration or routine maintenance other than cleaning. This

functional test should be performed to verify the ECG module is functioning properly after the

Connex device case has been opened or you suspect a problem.

Service manual Functional verification and calibration 229

Required equipment

• Connex device with software version 2.30.01 or later

• Welch Allyn Connex Devices ECG module

• 5-lead AHA or IEC cables

• Stopwatch

• Clinical Dynamics AccuSim patient simulator or equivalent

ECG simulator requirements:

• Supports outputs for Lead RA, Lead LA, Lead LL, Lead RL, and Lead V when using a 5-lead

patient cable

• Generates heart rate between 20 and 300, inclusive

• Generates ECG amplitude between 0.5 mV and 5.0 mV, inclusive

• Generates ECG width between 40 ms and 120 ms, inclusive

• Generates irregular rhythms (Asystole, V-Tachycardia, V-Fib)

General acceptance criteria

• Heart Rate: within +/- 3 beats per minute or +/- 3%, whichever is greater

• Respiration Rate: within +/- 2 breaths per minute or +/- 2%, whichever is greater

• Asystole alarm triggers in 4 seconds or longer

Test setup

Configure the ECG simulator

1. Normal Sinus Rhythm (NSR)

a. Heart rate 80 beats per minute

b. Amplitude 1.00 mV

c. Mode Continuous (AccuSim simulators)

2. Respiration

a. Rate 15 breaths per minute

b. ΔR: 1.5 ohms

c. Base impedance 250 ohms

d. Apnea: Off

Connex device and ECG module

1. Disconnect all parameter sensors from the device, if connected.

2. Connect the Connex device to AC power and power on.

3. Restore settings on the Connex device to factory default and restart the device.

a. Touch the Settings tab.

b. Touch the Advanced tab.

c. Enter 6345 or the custom password for the device.

NOTE Restoring factory defaults will not reset the password.

d. Touch the Service tab.

e. In the Restore factory defaults pane, touch All settings.

f. Touch OK to confirm the change and restart the device.

4. If the device does not open to Advanced settings after restart, repeat substeps 3a. through 3c.

230 Functional verification and calibration

5. Touch the Device tab and adjust settings as follows:

a. Set the power line frequency to match your AC power frequency (50Hz or 60Hz).

b. Set the default profile to Continuous monitoring.

6. Touch the Parameters tab and then the ECG vertical tab.

7. Configure ECG settings as follows:

a. Set Cable selection to 5 Lead.

b. Set electrode configuration to match the patient cable used with this test.

c. Enable Allow impedance respiration.

d. Enable V-Tach, V-Fib, Asystole detection.

e. Enable Automatic print on ECG alarm.

f. Set Default lead to II.

g. Set the V-Tach threshold to 120.

8. Touch Exit to leave Advanced settings.

9. Connect the ECG module to one of the USB host ports on the Connex device.

10. Touch the Settings tab, then the Device tab, then the Profiles vertical tab.

11. Set the profile to continuous monitoring.

12. Touch the Settings tab, then the Setup tab, then the ECG vertical tab.

13. Configure ECG settings as follows:

a. Set ECG gain to 20 mm/mv.

b. Set sweep speed to 25 mm/s.

c. Enable Filter.

14. Touch the Device tab, then the Defaults vertical tab.

15. Touch Save as default in the Current settings pane.

16. Power off the Connex device.

17. Use either a 5-lead AHA or IEC ECG cable to connect the ECG module to the corresponding

AHA or IEC connections on the simulator.

ECG test procedure

Inspect the ECG module and cables. Capture the results in the ECG Test Record worksheet and

compare results to the acceptance criteria to determine if the step passes or fails. If you determine

that the cable is faulty, replace it with a known good cable and repeat the test.

Inspect the ECG module and cables

Before performing a functional test, inspect the module and cables.

1. Inspect the ECG patient cables for the following:

a. Cuts to insulation or connectors

b. Cracks or discoloration of the plastic

c. Missing or loose rubber or plastic

d. Missing or damaged labels

2. Inspect the ECG USB cable for the following:

a. Cuts to insulation or connectors

b. Cracks or discoloration of the plastic

c. Missing or loose rubber or plastic

d. Missing or damaged labels

3. Inspect the ECG module for the following:

a. Broken plastic

b. Cracks

Service manual Functional verification and calibration 231

c. Discoloration

d. Missing or damaged fasteners

e. Missing or damaged labels

f. Broken internal parts as evidenced by rattles

g. Broken, bent, burnt, contaminated, or corroded connector pins

h. Discoloration around connector pins

ECG module and LED test

1. Verify that the LED on the ECG module is off. Record result.

2. Power on the Connex device and observe the LED on the ECG module.

3. Verify that the LED on the ECG module initially lights up amber then changes to steady green.

Record result.

4. On the Connex device Home tab, touch Start in the ECG frame.

5. Verify that the LED on the ECG module is flashing green. Record result.

Waveform and heart rate test

1. Touch the ECG frame on the Connex device display until the selected lead is Lead I.

2. Touch Start in the ECG frame.

3. Verify that a waveform appears and that heart rate is 80 beats per minute +/- 3 beats per

minute. Record result.

The ECG NSR waveform for Lead I and HR/PR should appear as shown.

ECG Lead I

4. Touch the ECG frame to change the ECG lead.

5. Repeat steps 3 and 4 for Leads II, III, and V.

NOTE The waveform will vary for each lead, as shown.

ECG Lead II

ECG Lead III

ECG Lead V

232

Functional verification and calibration

Lead-off alarm test

1. Remove one lead from the simulator and verify that the monitor displays an equipment alert

identifying the failed lead. Record result.

2. Replace the lead and wait for the waveform to stabilize again.

3. Repeat steps 1 and 2 for each lead (AHA or IEC leads RA/R, LA/L, RL/N, LL/F, V/C).

Respiration test

1. Touch the Settings tab, then the Setup tab, then the ECG vertical tab.

2. Configure ECG settings as follows:

a. Set ECG gain to 20 mm/mv.

b. Set sweep speed to 25 mm/s.

c. Enable Filter.

d. Disable Patient has a pacemaker.

e. Enable Use ECG as an RR source when available.

3. Touch the Home tab.

4. Touch the ECG frame on the Connex device display until the lead switches to Lead II.

5. Allow 3 minutes for the ECG signal to stabilize before observing heart rate and respiration rate.

6. Verify that the respiration rate is 15 breaths per minute +/- 2 breaths per minute. Record result.

Arrhythmia alarm test

1. On the Connex device display, touch Stop in the ECG frame.

2. Set the ECG simulator to trigger an Arrhythmia.

3. Touch Start in the ECG frame.

4. Trigger the Asystole on the ECG simulator and start the stop watch to capture the time elapsed

between triggering the Asystole and the Asystole alarm appearing on the Connex device.

5. Verify that the Asystole alarm triggers after ≥ 4 seconds. Record result.

6. Touch Stop in the ECG frame.

7. Turn off Asystole on the ECG simulator and resume a normal sinus rhythm.

Pacemaker detection test

1. Touch the Settings tab, then the Setup tab, then the ECG vertical tab.

2. Enable Patient has a pacemaker.

3. Touch the Home tab.

4. Observe the PACER DETECTION ON label in the ECG frame.

5. Turn on the Pacemaker signal on the ECG simulator.

6. Set the following Atrial Pacer settings:

a. Polarity ve+

b. Width 1 ms

Service manual Functional verification and calibration 233

c. Amp 5.0 mv

d. Pacer and ECG synced

7. Set the ECG channel to Lead I.

8. Touch Start in the ECG frame.

9. Wait a few seconds and observe the waveform in the ECG frame.

10. Verify that the Pacer spike marker appears before the QRS complex in the ECG frame. Record

result.

11. Repeat steps 7 through 10 for Lead II, Lead III, and Lead V.

End of test.

234 Functional verification and calibration

Electrical safety testing

Welch Allyn recommends performing only ground continuity and leakage current tests after all

open-case repairs. Dielectric strength testing is not recommended.

NOTE Perform dielectric strength testing only if there is a reason to doubt the

integrity of the electrical insulation (e.g. multiple trips of a residual-current device

or liquid ingress of a saline solution). If you determine this test should be

performed, return the device to Welch Allyn for service.

These recommendations trace to EN/IEC 60601-1 – Medical Electrical Equipment – Part 1: General

Requirements for Basic Safety and Essential Performance or EN/IEC 62353 – Medical Electrical

Equipment – Recurrent Test and Test After Repair of Medical Electrical Equipment.

Because of the variability of test equipment in the field, Welch Allyn does not include specific

instructions to perform electrical safety tests. When performing electrical safety tests, refer to your

test equipment manuals for detailed instructions to ensure proper test equipment setup that aligns

with the appropriate standard. The following table provides connections and test limits to assist

you in performing these tests.

Test Limits

Ground continuity (see Note above) Ground continuity from EP stud (equipotential terminal)* to the Gnd pin

of the IEC power connector shall be no greater than 0.1 ohms.

Leakage current (see Note above) Leakage current shall be less than 500 µA from EP stud* to mains (Line

and Neutral pins of the IEC power connector).

Insulation resistance Dielectric strength shall be 500 V (DC) EP stud* to IEC mains (Line and

Neutral pins of the IEC power connector), and insulation resistance is

measured.

* To locate the equipotential terminal, see “Controls, indicators, and connectors."

Devices with an external power supply

The power bricks are CB Certified and UL Listed; they meet ALL of the requirements that the

Medical Device standard requires for power supplies. The manufacturer is required to perform

100% electrical safety testing on all of their power bricks prior to shipment. Welch Allyn does not

perform nor recommend testing on these external power bricks because additional testing would

put undue stress on the insulation system and possibly cause premature failures in the field. Open

case repairs of devices with external power supplies are only dealing with DC circuitry and robust

isolation circuits built into the printed circuit boards. No additional after-servicing testing is

235

required in that instance. The patient isolation systems within the device (Temperature Probe,

SpO2 sensor, CO2 sensor, ECG sensor, etc.) all have visible isolation gaps built into the printed

circuit board. The quality control on the PCB and the thorough type-testing performed by the

testing agency (ETL) eliminates the need for further testing on the devices that are downstream

from the mains isolation device.

Devices with an internal power supply

The internal power supplies are CB Certified and UL Registered. These power supplies are an open

frame style (no protective enclosure). Therefore, the products that contain an internal power supply

require electrical safety testing. Open case repairs of devices with an internal power supply require

the recommended testing because those devices contain the open frame power supply, and the

testing involves the manipulation of wiring that carries 120 or 240 volts AC. Welch Allyn does not

recommend HiPot / Dielectric Withstand testing because of a potential stress on the insulation

system, which could cause premature failures.

Ground stud connector

This device is equipped with a ground stud (equipotential terminal) for electrical safety testing, and

to connect a potential equalization conductor. To ensure use of the proper connector for safety

testing, the ground stud is recessed into the system’s housing. Do not use “alligator” style clamps or

connectors. The mating electrical connector requires self assembly by crimping it to appropriate

connecting leads.

The mating connector (Type POAG-KBT6DIN, order number 15.0010) consists of the right-angled

socket and insulator, as shown in the next figure. You can purchase the mating connector and the

crimping pliers from the manufacturer, Multi-Contact:

http://www.multi-contact.com.

Item Description Type Order no.

The mating electrical connector, a right-angled socket made of

nickel-plated brass with Multilam™ made of gold-plated, hard-

drawn copper alloy.

POAG-WB6DIN 01.0404

Insulator T-POAG6 15.5004-24

Crimping pliers with mandrel crimp for 4 mm² and 6mm²

flexible conductors.

POAG-PZ-N 14.5009

236 Electrical safety testing

Options, upgrades, and licenses

Welch Allyn supports option, software, and license upgrades for all models.

Option upgrades for devices still under warranty that require any installation inside the device must

be performed by a Welch Allyn service center unless you participate in the Partners in Care Biomed

Partnership Program. If you want to install internal options, we recommend you attend either the

classroom or online technical training course for the device. The training is required to be eligible

to receive the Welch Allyn Service Tool Gold licensed edition. The Gold licensed edition is required

to verify that the device is functioning correctly after it has been serviced. Although all of the

option upgrades are calibrated and tested before leaving the factory, Welch Allyn recommends

performing a complete functional test whenever the device is serviced.

Software upgrades, when available, can be purchased or provided at no charge if your device is

covered by a Welch Allyn Service Agreement. The upgrades can be installed by either a Welch Allyn

service center or by using the service tool, Standard unlicensed edition or Gold licensed edition.

If you choose to install software upgrades on your own, you will receive the software through the

internet. When ordering software, provide the serial number of the device you want to install the

software on.

Licenses are available for purchase to turn on additional software features or communication

options. If you want to install licenses, you will need the service tool, Standard unlicensed edition or

Gold licensed edition, and an internet connection. If you purchase a license, you will receive a code

to enter in the service tool running on a PC connected to the internet that will contact a server and

download the license file. The service tool connects with the device to install the license to turn on

the advanced feature. A more detailed description of the license process can be found in the

service tool help files.

NOTE When a license authorization code is used to activate the license, the

authorization code is tied to the device’s serial number. Save the license

authorization code with the serial number for future use. If the main board is

replaced, you will need the authorization code to reactivate the license files.

237

Available options, upgrades, and licenses

The following options, upgrades, and licenses can be added to each model’s base configuration.

CAUTION Before installing any option, disconnect the patient from the monitor

and power down the device.

Options

Model 6400 6500 6700 6800

Masimo

Nellcor

SureTemp Plus

Braun ThermoScan PRO 6000

Masimo with SpHb enabled

Masimo with RRa enabled

5, 10

Oridion CO2

5, 6,6, 10

EarlySense

6, 7,

EarlySense safety

ECG

11,

Printer

Radio

Requires host software version 2.30.00 or higher.

Requires host software version 1.70.03 or higher.

Requires applicable UI license.

Requires host software version 2.00.00 or higher.

Requires the Continuous Monitoring profile license.

Requires the extended chassis.

Requires host software version 2.10.00 or higher.

Requires Motion pulse/respiration license to display pulse and respiration.

Not compatible with other respiration options.

Requires host software version 2.20.00 or higher.

Requires LTA license for arrhythmia analysis.

238 Options, upgrades, and licenses

Model 6400 6500 6700 6800

Requires host software version 2.30.01 or higher.

Model 6400 6500 6700 6800

Masimo

Nellcor

SureTemp Plus

Braun ThermoScan PRO 6000

Masimo with SpHb enabled

Masimo with RRa enabled

4, 5, 10

Oridion CO2

5, 6, 6, 10

EarlySense

6, 7, 7, 8, 9

EarlySense safety

Printer

Radio

Requires host software version 2.30.00 or higher.

Requires host software version 1.70.03 or higher.

Requires applicable UI license.

Requires host software version 2.00.00 or higher.

Requires the Continuous Monitoring profile license.

Requires the extended chassis.

Requires host software version 2.10.00 or higher.

Requires Motion pulse/respiration license to display pulse and respiration.

Not compatible with other respiration options.

Requires host software version 2.20.00 or higher.

Standard with this model. Available hardware/software

upgrade for this model.

X Not an available hardware/software

upgrade for this model.

Service manual Options, upgrades, and licenses 239

Licensed features

Model 6400 6500 6700 6800

Vitals communication

Barcode scanner

Weight scale

Total hemoglobin (Masimo SpHb)

Acoustic respiration rate (Masimo RRa)

Motion pulse/respiration

4, 5

ECG LTA

Profiles

Spot Check

Office

Triage

X X X X

Intervals Monitoring

Continuous Monitoring ³

Requires host software version 1.70.00 or higher.

Requires host software version 1.70.03 or higher.

Requires host software version 2.00.00 or higher.

Requires EarlySense; not compatible with RRa or etCO2.

Requires host software version 2.20.00 or higher.

Requires host software version 2.30.01 or higher.

Requires host software version 1.71.00 or higher.

Triage is not available in host software 2.30.00 and higher

In host software versions 1.X, this profile was called Monitor.

Model 6400 6500 6700 6800

Vitals communication

Barcode scanner

240 Options, upgrades, and licenses

Model 6400 6500 6700 6800

Weight scale

Total hemoglobin (Masimo SpHb)

Acoustic respiration rate (Masimo RRa)

Motion pulse/respiration

4, 5

Profiles

Spot Check

Office

Triage

X X X X

Intervals Monitoring

Continuous Monitoring ³

Requires host software version 1.70.00 or higher.

Requires host software version 1.70.03 or higher.

Requires host software version 2.00.00 or higher.

Requires EarlySense; not compatible with RRa or etCO2.

Requires host software version 2.20.00 or higher.

Requires host software version 1.71.00 or higher.

Triage is not available in host software 2.30.00 and higher.

In host software versions 1.X, this profile was called Monitor.

Standard with this model. Available hardware/software

upgrade for this model.

X Not an available hardware/software

upgrade for this model.

Check the Connex device software version

Verify that the firmware version supports an option using one of the two methods described in this

section.

Check the firmware version on the device

1. If the device is not running, power it on.

2. Touch the Settings tab.

3. Touch the Advanced tab.

4. In the right pane, check the number under Software version to identify the version currently

running on your device.

Service manual Options, upgrades, and licenses 241

Check the firmware version using the Service Tool

1. Connect the Connex device to a PC running the Service Tool with a type A to type B mini USB

cable.

2. Launch the Welch Allyn Service Tool.

3. In the startup screen, click Service.

4. Either log in as ADMIN with no password or use any account you previously created.

5. Select the model of your device from the Device list tab.

The Device Information tab opens.

6. Locate the host controller in the Device Name column and follow the row across to the

Available firmware column to identify the version currently running on your device.

Install options

Install internal options

All internal option installations entail opening the device case and performing some disassembly.

Whenever you repair, replace, or install internal components, Welch Allyn requires that the device

undergo a full functional test and electrical safety test before placing the device back in service.

Before installing an internal option, read the information about removing the option in

“Disassembly and repair.” After familiarizing yourself with the process, follow the instructions in the

disassembly section to remove currently installed components or empty housings as needed, and

then proceed to install new options.

Install external options

External options include ECG, Braun thermometers, barcode readers, and scales. Perform any

required software upgrades and install any required licenses before connecting the option to the

Connex device. Follow any instructions included with the option to set up or mount the option

before connecting it to the Connex device.

External options include Braun thermometers, barcode readers, and scales. Perform any required

software upgrades and install any required licenses before connecting the option to the Connex

device. Follow any instructions included with the option to set up or mount the option before

connecting it to the Connex device.

1. Power down the Connex device and remove the A/C power cord.

2. Access the back panel of the Connex device

3. Locate the USB connector door.

4. Loosen the captive screw in the access door until you can open the door.

5. Plug the USB connector of the module external option (e.g., barcode reader) into any available

USB port. Check that the connector is fully inserted.

6. Align the external option's USB cable with the corresponding slot in the USB access door and

close the door.

7. Tighten the captive screw to secure the access door.

8. Connect the A/C power cord to the device.

9. Power on the device.

242 Options, upgrades, and licenses

10. After the device boots up, follow the instructions in the device and/or option's Instructions for

use to configure the option as necessary.

Upgrade software

If the current software version does not meet the minimum required version, update the Connex

device firmware to the latest version that supports the option. To update the software, you will

need the latest version of the Welch Allyn Service Tool, available from https://www.hillrom.com/en/

services/welch-allyn-service-tool/l. If necessary, follow the instructions in the Welch Allyn Service

Tool Installation and Configuration Guide, available from https://www.hillrom.com/en/services/

welch-allyn-service-tool/. Contact Hillrom Technical Support: hillrom.com/en-us/about-us/

locations/ to obtain the latest version of Connex device software. Follow these steps to update the

Connex device firmware using the Welch Allyn Service Tool:

1. Connect the Connex device to a PC running the Service Tool with a type A to type B mini USB

cable.

2. Connect the AC power plug to an AC power outlet and power on the Connex device.

3. Launch the Welch Allyn Service Tool.

4. If the startup screen with the “Add new features” and “Service” button appears, click Service.

5. Either log in as ADMIN with no password or use any account previously created.

6. Select your Connex device from the Device list tab.

The Device Information tab opens.

7. Click the Upgrade tab.

8. Locate the host controller in the device column and follow the row across to the Available

firmware column.

• If a version number is present, click to select it.

• If no upgrade available is shown, click Check for upgrades.

• If no upgrade appears, contact Hillrom Technical Support: hillrom.com/en-us/about-us/

locations/.

9. Click View release notes for information about this version.

10. Click Upgrade all.

11. In the dialog that appears asking if you want to continue, click Yes to continue or No to return

to the Upgrade tab.

NOTE Once the upgrade starts, do not shut down or disconnect

the device until the process is complete. The device will reboot and

begin the upgrade process. The host controller software and any

subsystem firmware will be upgraded with available firmware

versions. The device will reboot multiple times depending on the

number of subsystems requiring an update. For each subsystem,

the progress spinner will progress from 0 to 100 percent.

When the upgrade is complete, the device returns to the Upgrade tab, and the Available

firmware column will show NA for the host controller.

If the Chinese fonts and IME tables appear in the list of items to add to the device, you must install

them to print charts as follows:

1. Complete steps 1 through 6 at the beginning of this topic.

2. Select Chinese fonts and IME tables from the list of items to add to the device.

3. Click Add selected.

Service manual Options, upgrades, and licenses 243

4. In the dialog that asks if you want to continue, click Yes to continue or No to return to the

Upgrade tab.

When the installation in complete, the device returns to the Upgrade tab.

Activate licenses

Licensed features are enabled using the licensing application in the Welch Allyn Service Tool. When

you purchase a licensed upgrade for the Connex device, you receive an authorization code from

Welch Allyn Customer Service. This code enables you to activate the new features through Service

Tool's Install License feature.

1. Connect the Connex device to a PC running the Service Tool with a type A to type B mini USB

cable.

2. Launch the Welch Allyn Service Tool.

3. If the startup screen with the “Add new features” and “Service” buttons appears, click Add new

features.

4. Either log in as ADMIN with no password or use any account previously created.

5. Click on the Administration menu and select Install license.

6. Select Medical device license for the type of license you want to activate.

7. Enter your authorization code.

8. Select the device from the Device list.

NOTE The device must either be connected or on the maintained

device list to appear.

9. Click Activate.

NOTE If the license you are activating is for a connected device, the

license is installed immediately. If the license is for an offline

(maintained) device, the license will be installed the next time the

device is connected to the Service Tool. A new license activation

action will be added to your work list.

10. After installing the license, power down and restart the Connex device to load the license and

activate the new licensed features.

NOTE If a forced shutdown occurred immediately after installing

the license, you might need to reinstall the license.

11. If you observe any issues or errors in the activation process, confirm that you entered the

correct authorization code, check your Internet connection, and repeat the installation process.

Confirm with your systems administrator that ports 5093 and 5094 on your firewall are open

for TCP/IP communications. If you cannot resolve the issue, contact Hillrom Technical Support:

hillrom.com/en-us/about-us/locations/.

NOTE Masimo SpHb requires an additional license that is installed

as a software upgrade using the Service Tool. Additional instructions

for installing the Masimo licenses are included with the Masimo

parameter upgrade kits.

244 Options, upgrades, and licenses

Host firmware requirements

This section lists the host firmware requirements for each parameter. If your device does not meet

the minimum requirements, you can upgrade the host firmware with the Welch Allyn Service Tool.

• SpHb requirement: host firmware version 1.70.03 or later

• RRa requirement: host firmware version 2.00.00 or later

• CO2 requirement: host firmware version 2.00.00 or later

• EarlySense requirement: host firmware version 2.10.00 or later

• Braun ThermoScan PRO 6000 requirement: host firmware version 2.30.00 or later

• ECG requirement: host firmware version 2.30.01 or later

NOTE The EarlySense module software does not support downgrading. The

following error message appears in the device log file NAK: "FmFLASH/GnSTATUS/

1."

This section lists the host firmware requirements for each parameter. If your device does not meet

the minimum requirements, you can upgrade the host firmware with the Welch Allyn Service Tool.

• SpHb requirement: host firmware version 1.70.03 or later

• Braun ThermoScan PRO 6000 requirement: host firmware version 2.30.00 or later

• ECG requirement: host firmware version 2.30.01 or later

Masimo parameter upgrades

Masimo parameter upgrades are available for device models 6400, 6500, 6700, and 6800. Available

upgrades are as follows:

• Hemoglobin (SpHb)

• Acoustic respiration (RRa)

NOTE SpHb and RRa are not compatible with EarlySense. RRa is not compatible

with CO2.

A Hemoglobin parameter upgrade is available for models 8400 and 8500 with Masimo SpO2.

Upgrading devices configured without Masimo SpO2

You can upgrade devices configured without Masimo SpO2 by adding Masimo SpO2 or by

replacing the Nellcor SpO2 module with a Masimo SpO2 module.

If you participate in a SmartCare™ Biomed program, you can purchase an upgrade kit and complete

the installation on your own. Upgrade kits contain a Masimo module with the desired parameters, a

user interface license authorization code, and instructions for installing and licensing the upgrade.

To complete the installation, you also need the tools listed in the “Disassembly and repair” section

of this manual.

If you do not participate in a SmartCare™ Biomed program, contact Welch Allyn to order a Masimo

hardware upgrade and arrange for Welch Allyn to perform the upgrade. Customers performing

hardware upgrades without participating in a SmartCare™ Biomed program void the device

warranty.

Service manual Options, upgrades, and licenses 245

Upgrading devices configured with Masimo SpO2

If your device has a Masimo SpO2 module, you can enable new parameters by upgrading the

module firmware. All customers can perform firmware upgrades on their own by using the service

tool. To upgrade your module, purchase a firmware upgrade kit and follow the instructions

provided with the kit.

Each parameter firmware upgrade is custom-built for a specific device and cannot be transferred to

another device.

Configure options

When connected and powered on, the monitor recognizes all options. When the option

successfully passes the POST, all software controls in the monitor’s user interface are activated,

enabling you to configure option settings.

Option parameters are initially set at factory default values. To change these settings go to

Advanced Settings. The configuration screens for IPI, SpO2, SpHb, Pulse rate, etCO2, NIBP, RRa,

Temperature, and Manual parameters are on the Parameters tab. The configuration screens for the

radio are on the Network tab. For more information about the Advanced Settings menu, see the

device’s directions for use.

Option parameters are initially set at factory default values. To change these settings go to

Advanced Settings. The configuration screens for SpO2, SpHb, Pulse rate, NIBP, Temperature, and

Manual parameters are on the Parameters tab. The configuration screens for the radio are on the

Network tab. For more information about the Advanced Settings menu, see the device’s

Instructions for use.

Chinese fonts and input method editor (IME) tables

Chinese fonts

Chinese fonts require a lot of memory because each font size includes thousands of Chinese

characters. The fonts are loaded separately to the Connex device to reduce the size of the binary

image (the *.pim file). The fonts are stored to non-volatile memory to preserve them through

power cycles and software upgrades.

Chinese IME

IME is a component of the device software that allows users to input text in Chinese using a

standard keyboard. The software translates multiple keystrokes to characters that otherwise could

not be represented individually on keyboards.

IME technology relieves end users of the need to remember all possible ideographic character

values. Instead, the IME monitors user keystrokes as they type Chinese character sounds in phonetic

English and anticipates the Chinese characters the user might want. When several similar choices

are available, the IME presents a list of candidate characters, giving the user an opportunity to

choose the appropriate one.

Load Chinese font and IME tables

1. Open the WAST on your PC.

246 Options, upgrades, and licenses

2. Connect a mini-USB cable to the PC and the Connex device.

3. On the Device list tab, click on the device name to select it and then click Select.

A new detailed device tab appears with the Device Information subtab selected.

4. Click on the Upgrade subtab.

The Upgrade subtab appears with two panes of upgrade options.

5. In the pane on the right, click Chinese Fonts and IME Tables, and then click Add selected.

A dialog appears asking if you want to continue the upgrade process.

6. Click Yes and wait for firmware update to complete.

A dialog presenting an instruction to wait appears and remains onscreen until the installation

is complete. Then the dialog closes and the pane on the right of the Upgrade subtab

disappears (assuming no other items populated that pane initially).

Service manual Options, upgrades, and licenses 247

248 Options, upgrades, and licenses

Field replaceable units

This section of the manual addresses only field-replaceable service parts. Product accessories—

including patient sensors, probes, cables, batteries, probe covers, printer paper and other

consumable items—are listed separately in the accessories list in the user documentation or repair

parts/kits can be purchased through Hillrom sales channels. You can also visit the Hillrom Parts

Store online to purchase replacement parts and accessories for your Welch Allyn device.

Table for service kits

The following table provides an at-a-glance view of service kits.

Material Material Description IEC 60601 compatibility

2nd edition

Serial numbers

prior to

100043244817

3rd edition

Serial numbers

100043244817 to

100072205218

4th edition

Serial numbers

100072205218 and

above

103573 VSM 6000 LCD frame X X X

104269 Serv Kit, Chassis X X X

105362 Serv Kit, VSM 6000,

Labels, Models 6700,

6800

X X X

105480 Serv Kit, EarlySense

module

X X X

105504 Serv Kit, Extended

chassis upgrade

X X X

105611 Serv Kit, VSM 6000, ES

Module w/ Bed Sensor

X X X

105792

(SERVICE

ONLY)

Oridion CO2 Extended

chassis upgrade kit

X X X

105793 Oridion CO2 Extended

chassis Nellcor SpO2

upgrade kit

X X X

249

Material Material Description IEC 60601 compatibility

2nd edition

Serial numbers

prior to

100043244817

3rd edition

Serial numbers

100043244817 to

100072205218

4th edition

Serial numbers

100072205218 and

above

106821 Serv Kit, CVSM power

supply 3rd Ed

X X

106822 Serv Kit, CVSM printer

module 3rd Ed

X X

106823 Serv Kit, CVSM AC power

harness 3rd Ed

X X

106824 Serv Kit, CVSM LCD frame

to chassis harness 3rd Ed

X X

106825 Serv Kit, CVSM LCD

display 3rd Ed

X X

106831 Serv Kit, CVSM/CIWS USB

cable separator 3rd Ed

X X

106832 Serv Kit, CVSM/CIWS

Ethernet cable 20" 3rd Ed

X X

106835 Serv Kit, CVSM Extended

bottom housing 3rd Ed

X X

106838 Serv Kit, CVSM

EarlySense module 3rd

X X X

106839

Serv Kit, CVSM/CIWS

Mainboard MCE 3rd Ed

X X

106840 Serv Kit, CVSM Rear

housing 3rd Ed

X X

107123 Serv Kit, power supply

ESD shield

107124

Serv Kit, CVSM SpO2

module, Nellcor 4th Ed

X X X

107166 Serv Kit, PLFM Comms

PCBA, Newmar

X X

107167 Serv Kit, CVSM Newmar

antenna

X X

107169 Serv Kit, CVSM Newmar

radio

X X

250 Field replaceable units

Material Material Description IEC 60601 compatibility

2nd edition

Serial numbers

prior to

100043244817

3rd edition

Serial numbers

100043244817 to

100072205218

4th edition

Serial numbers

100072205218 and

above

107171 Serv Kit, CVSM Newmar

radio upgrade (radio and

comms board)

X X

107231

Serv Kit, CVSM main

board MCE with inbound

X X

107256 Serv Kit, CVSM R side

panel with power button

4th Ed

X X X

107258 Serv Kit, CVSM SureTemp

module 4th Ed

X X X

107281 Serv Kit, CVSM MODPG

module assembly 4th Ed

X X X

107282 Serv Kit, CVSM SpO2

module, Masimo 4th Ed

X X X

107283 Serv Kit, CVSM Masimo

SpHb module 4th Ed

X X X

107285 Serv Kit, CVSM Masimo

SpHb module repair 4th

X X X

107288 Upgrade Kit, Masimo

module SpO2 and RRa

4th Ed

X X X

107289 Serv Kit, Masimo module

SpO2 and RRa repair 4th

X X X

107290

Serv Kit, Oridion CO2

module 4th Ed

X X X

103388

(SERVICE

ONLY)

Serv Kit, SpO2 module,

Nellcor

X X

108610 Serv Kit, NIBP pump

assembly ROHS3

X X X

103995 Serv Kit, VSM 6000,

screws and fasteners

X X X

106193

(SERVICE

ONLY)

Serv Kit, CVSM housing

templess

X X X

Service manual Field replaceable units 251

Material Material Description IEC 60601 compatibility

2nd edition

Serial numbers

prior to

100043244817

3rd edition

Serial numbers

100043244817 to

100072205218

4th edition

Serial numbers

100072205218 and

above

106194

(SERVICE

ONLY)

Serv Kit, CVSM housing

SureTemp

X X X

103550 PLFM Light bar board X X X

103551 Serv Kit, PLFM display X X X

103569 VSM 6000 Light bar

harness

X X X

104027 Braun dock cradle ring X X X

103557 VSM 6000 Temp acess

cover

X X X

104028 Braun dock base X X X

104912 Serv Kit, Oridion CO2

module faceplate

X X X

103545 VSM 6000 Temp housing

(Templess)

X X X

105637 Serv Kit, EarlySense cable X X X

105948 Serv Kit, Braun PRO 6000

thermometer

X X X

106320 Serv Kit, VSM 6000

comms door

X X X

106462 VSM 6000 LCD bezel for

9" display

X X X

106512 Serv Kit, ECG module

USB cable

X X X

106743 Braun PRO 6000 dock X X X

106834 Serv Kit, VSM 6000,

Bottom housing 3rd Ed

X X

103353 Serv Kit, VSM 6000 LED

Light bar

X X X

6000-

CBL3A

Serv Kit, Patient cable 3L

AHA

X X X

252 Field replaceable units

Material Material Description IEC 60601 compatibility

2nd edition

Serial numbers

prior to

100043244817

3rd edition

Serial numbers

100043244817 to

100072205218

4th edition

Serial numbers

100072205218 and

above

6000-

CBL3I

Serv Kit, Patient cable 3L

IEC

X X X

6000-

CBL5A

Serv Kit, Patient cable 5L

AHA

X X X

6000-

CBL5I

Serv Kit, Patient cable 5L

IEC

X X X

6000-

ECG3A

Serv Kit, ECG module,

USB, Patient cable 3L

AHA

X X X

6000-

ECG3I

Serv Kit, ECG module,

USB, Patient cable 3L IEC

X X X

6000-

ECG5A

Serv Kit, ECG module,

USB, Patient cable 5L

AHA

X X X

6000-

ECG5I

Serv Kit, ECG module,

USB, Patient cable 5L IEC

X X X

105294

(Required

software

version

2.42 auto

enabled)

Office Profile license X X X

105363

(Required

software

version

2.42 auto

enabled)

Continuous Profile

license

X X X

105364

(Required

software

version

2.42 auto

enabled)

CVSM 6700/6800

Standard license

X X X

105870

(Required

software

version

2.42 auto

enabled)

Motion, Pulse, and

Respiration license

X X X

Service manual Field replaceable units 253

Material Material Description IEC 60601 compatibility

2nd edition

Serial numbers

prior to

100043244817

3rd edition

Serial numbers

100043244817 to

100072205218

4th edition

Serial numbers

100072205218 and

above

103910

(Required

software

version

2.42 auto

enabled)

CVSM 6300 Standard

license

X X X

103371

(Required

software

version

2.42 auto

enabled)

Bar code reader license X X X

103372

(Required

software

version

2.42 auto

enabled)

Spot profile Standard

license

X X X

103373

(Required

software

version

2.42 auto

enabled)

Triage profile Standard

license

X X X

103911

(Required

software

version

2.42 auto

enabled)

CVSM 6400/6500

Standard license

X X X

104560 Serv Kit, PLFM, Radio X X

CVSM and CIWS hardware and software has been modified to comply with IEC 60601 3rd Edition. All CVSM and CIWS

software will be harmonized starting with host software version 2.30.01.

CVSM and CIWS hardware and software has been modified to comply with IEC 60601 3rd Edition. All CVSM and CIWS

software will be harmonized starting with host software version 2.30.01.

All IEC 60601-1-1-2 4th edition compliant devices must be maintained with 4th edition compliant materials. All CVSMs

manufactured from serial number 100072205218 and later and all CIWS manufactured from serial number 100025445218

and later will be serviced as 4th edition complaint devices.

Requires 2.41.01 firmware or higher comms module to be replaced to 410389-04, Housing to 106835, LCD screen kit

106825, Printer kit (new cabling) {If the device had a printer} 411695-01 and Nellcor module 412896 when replacing

mainboard from second edition device.

Needs Host Firmware 2.41.01 to work with newer mainboards.

Requires 2.41.01 firmware or higher comms module to be replaced to 410389-04, Housing to 106835, LCD screen kit

106825, Printer kit (new cabling) {If the device had a printer} 411695-01 and Nellcor module 412896 when replacing

mainboard from second edition device.

407574/407574-02 2nd edition MCE boards only

254 Field replaceable units

Licenses

Material no. Item Notes

103371 Bar code reader

103372 Spot profile 6300 only

103373 Triage profile 6300 only

105294 Office profile Requires

software

version 1.71.03

or 2.20.XX and

later

105363 Continuous Monitoring profile 6400, 6500,

6700, and 6800

only

103910 CVSM 6300 standard license 6300 only

103911 CVSM 6400/6500 standard license 6400 and 6500

only

105364 CVSM 6700/6800 standard license 6700 and 6800

only

104197 Weight scale

105870 Motion pulse and respiration 6400, 6500,

6700, and 6800

with EarlySense

only; not

compatible

with RRA or

etCO2

106553 VTach, VFib, Asystole license ECG module

only

Material no. Item Notes

103371 Bar code reader

103372 Spot profile 6300 only

103373 Triage profile 6300 only

105294 Office profile Requires

software

version 1.71.03

or 2.20.XX and

later

Service manual Field replaceable units 255

Material no. Item Notes

105363 Continuous Monitoring profile 6400, 6500,

6700, and 6800

only

103910 CVSM 6300 standard license 6300 only

103911 CVSM 6400/6500 standard license 6400 and 6500

only

105364 CVSM 6700/6800 standard license 6700 and 6800

only

104197 Weight scale

105870 Motion pulse and respiration 6400, 6500,

6700, and 6800

with EarlySense

only; not

compatible

with RRA or

etCO2

SmartCare services for maintenance and repair

SmartCare protection plans

Material no. Item

S1-CVSM-PRO-1 CVSM SmartCare Protection 1YR

S1-CVSM-PRO-3 CVSM SmartCare Protection 3YR

S1-CVSM-PRO-PS CVSM SmartCare Protection 3YR POS

SmartCare protection plus plans

Material no. Item

S9-CVSM-PROPLUS-1 CVSM SmartCare Protection Plus 1YR

S9-CVSM-PROPLUS-3 CVSM SmartCare Protection Plus 3YR

S9-CVSM-PROPLUS-PS CVSM SmartCare Protection Plus 3YR POS

SmartCare biomed plans

256 Field replaceable units

Material no. Item

S2-6000 CVSM, Bio-Med Partner Pgm 1yr

S2-6000-2 CVSM, Bio-Med Partner Pgm 2yr

S2-6000-5 CVSM, Bio-Med Partner Pgm 5yr

S2-6000-ES CVSM ES, Bio-Med Partner Pgm 1YR

S2-6000-ES-2 CVSM ES, Bio-Med Partner Pgm 2YR

S2-6000-ES-5 CVSM ES, Bio-Med Partner Pgm 5YR

S2-6000-O2 CVSM, Bio-Med Partner Pgm with CO2

S2-6000-O2-2 CVSM, Bio-Med Partner Pgm 2yr with CO2

S2-6000-O2-5 CVSM, Bio-Med Partner Pgm 5yr with CO2

Other service plans

Material no. Item

PRV–001 Preventive SVC WA Bench per unit

PRV–002 Preventive SVC Planed on site per unit

PRV-ESS Preventive Annual Sensor Replacement Agreement

S4–6000 CVSM, Warranty Extension 1 year

S4-6000- 5 CVSM, Warranty Extension 5 yr

S4-6000-2 CVSM, Warranty Extension 2 yr

S4-6000ES CVSM ES, Warranty Extension 1 yr

S4-6000ES-2 CVSM ES, Warranty Extension 2 yr

S4-6000ES-5 CVSM ES, Warranty Extension 5 yr

S4-6000-O2 CVSM, Warranty Extension 1 yr with CO2

S4-6000-O2-2 CVSM, Warranty Extension 2 yr with CO2

S4-6000-O2-5 CVSM, Warranty Extension 5 yr with CO2

Service and repair training

NOTE Required to be eligible to receive the service tool, Gold licensed edition.

Service manual Field replaceable units 257

Material no. Item

VSM6000SERREP-TRN VSM 6000 series repair training

VSM6000SERREPW-TRN VSM 6000 series repair web training

VSM6000REPRCW-TRN VSM 6000 series repair recertification web training

Service tools

Material no. Item Qty

103396 Welch Allyn Service Tool Gold license key (VSM6000) 1

web download Welch Allyn Service Tool 1

258 Field replaceable units

Appendix

Decontamination and cleaning requirements for returns

As a general safety precaution, the Connex device must undergo decontamination before being

returned to Welch Allyn for service, repair, inspection, or disposal.

NOTE Contaminated items must not be returned without prior, written

agreement.

NOTE Decontaminate the device according to your facility’s procedures and local

regulations.

Cleaning is an essential prerequisite for effective disinfection or decontamination.

Clean the monitor

WARNING Electric shock hazard. Before cleaning the device, disconnect the AC

power cord from the power outlet and the device.

WARNING Electric shock hazard. DO NOT autoclave the device or accessories. The

device and the accessories are not heat-resistant.

WARNING Electric shock hazard. Do not open the monitor or attempt repairs.

Only perform routine cleaning and maintenance procedures specifically described

in this manual. Inspection and servicing of internal parts shall only be performed

by qualified service personnel.

259

WARNING Liquids can damage electronics inside the device. Prevent liquids from

spilling on the device.

If liquids are spilled on the device:

1. Power down the device.

2. Disconnect the power plug.

3. Remove battery pack from the device.

4. Dry off excess liquid from the device.

NOTE If liquids possibly entered the device, remove the device from use

until it has been properly dried, inspected, and tested by qualified service

personnel.

5. Reinstall battery pack.

6. Power on the device and verify device functions normally before using it.

If liquids enter the printer housing (Connex VSM only):

1. Power down the device.

2. Disconnect the power plug.

3. Remove battery pack from the device.

4. Remove and discard the paper roll.

5. Clean and dry the inside of the printer housing.

NOTE The printer housing has a drain tube that directs liquids down and

out the bottom of the device. If liquids possibly entered other openings in

the device, remove the device from service until it has been properly dried,

inspected, and tested by qualified service personnel.

6. Install a new roll of paper.

7. Power on the device and verify that the device functions normally before using it.

CAUTION Sterilizing the monitor could damage the device.

NOTE Disinfect according to your facility's protocols and standards or local

regulations.

NOTE See separate instructions for cleaning accessories.

Prepare to clean the equipment

CAUTION Some cleaning agents are not compatible with all components of the

device. Use only approved cleaning agents. Using unapproved cleaning agents

may cause damage to components.

CAUTION Do not use bleach solutions of any kind when cleaning metal electrical

contacts. They will damage the device.

CAUTION When cleaning the device, do not use incompatible cloths or solutions

that include quaternary ammonium compounds (ammonium chlorides) or

glutaraldehyde-based disinfectants.

Select an approved cleaning agent from the following table.

260 Appendix

Approved for the Connex Vital Signs Monitor and Connex Integrated Wall System main

housings except as noted in Additional information

Cleaning agent Additional information

Clorox HP Wipes

Dispatch Hospital Cleaner Disinfectant Towels

with Bleach (Clorox Healthcare®)

Not compatible with Braun dock

CleanCide Wipes (Wexford Labs)

70 percent isopropyl alcohol solution Applied to a clean cloth

10 percent bleach solution (.5% - 1% sodium hypochlorite) applied to a clean cloth

NOTE To see the current list of cleaning agents that have been tested and

identified as non-compatible and unapproved, see Customer Service Bulletin

"CSM/CVSM Cleaning and Disinfection Compatibility," DIR 80023964.

Clean the accessories

1. Wipe the NIBP hose and any reusable cuffs with a damp cloth moistened in a mild detergent

solution.

2. Wipe the temperature probe with a cloth dampened with alcohol, warm water, or an

appropriately diluted, nonstaining disinfectant solution.

3. Clean the pulse oximetry sensors with a cloth dampened with 70 percent isopropyl alcohol or

10 percent chlorine bleach solution.

4. Clean the RRa cable and the SpO2/RRa dual cable with a cloth dampened with 70 percent

isopropyl alcohol.

5. Clean the EarlySense sensor by gently wiping with a soft, slightly damp cloth or wipes

containing antiseptic substances (alcohols, Chlorohexidine, and bleach material up to 5%

concentration). Ensure that the sensor is dry before re-use. Avoid excessive liquids.

6. To clean the ECG module, follow the instructions provided in the ECG module instructions for

use.

7. (Connex IWS only) To clean Welch Allyn 3.5V instrument heads attached to the physical

assessment handles, follow the instructions provided in their instructions for use.

CAUTION Never immerse any monitor accessories.

Clean the CO2 input connector

If a new sampling line is securely connected to the device, but the pump does not activate, clean

the CO2 input connector on the device as part of your troubleshooting.

1. Remove the sampling line from the device.

2. Using compressed air supplied in a can with a nozzle, clean the threads on the inside surface of

the CO2 input connector (the gray area in the figure below). Do not clean the inner ring and

interior of the inner ring.

Service manual Appendix 261

Identifying the monitor and subsystems

This explanation of the monitor labeling is provided to assist you in identifying these particular

parts by serial number. The part numbers appearing on the labels are internal part numbers and

will not be found in the list of field replaceable units (FRUs) included in this manual.

Future revisions of a part may not always be backward compatible with a legacy part. To determine

the correct replacement part for your unit always provide the serial number and model when

ordering.

Monitor serial number and model label

The model number and serial number can be found on the label on the bottom of the monitor and

to the right.

Serial number and format code

Serial number MMMMXXXXWWYY

MMMM Manufacturing plant

XXXX Sequential number

WW Week of manufacture

YY Year of manufacture

262 Appendix

Model number format and code

Model configurations

NOTE For more configuration options, including approved accessories, see the

accessories list in the Instructions for use or visit the Hillrom Parts Store.

NOTE If options have been added to the device, the actual configuration will not

match the model description.

NOTE A monitor with an R (RRa) is always configured with M for Pulse Oximetry.

NOTE RRa is a licensed feature sold in new configurations or as an upgrade.

Upgrades include new UI (User Interface) license and addition of the CM

(Continuous Monitoring) profile.

NOTE Model 6300 has been discontinued.

The device is available in multiple configurations. Use the following table to determine available

6400, 6500, 6700, and 6800 model configurations:

Model Parameter

One item from each column, based on Model Number

Examples: 64MTPE-B (North America); 67NSTP-4 (United Kingdom)

64 = 6400

Standard

65 = 6500

Wireless

N = Nellcor

M = Masimo

H = Hemoglobin

/ Masimo

X = None

T = SureTemp

X = None

P = Printer

X = None

E = Braun

X = None

A = Denmark

B = North America

C = China

G = Argentina

K = South Korea

N = India / UAE

P = Thailand

T = Taiwan

Y = Italy

Z = Brazil

2 = Europe

3 = Israel

4 = United Kingdom

5 = Switzerland

6 = Australia / New

Zealand

66 = Australia / New

Zealand (orange)

7 = South Africa

B2 = Canada

67 = 6700

Standard

68 = 6800

Wireless

N = Nellcor

M = Masimo

H = Hemoglobin

/ Masimo

C = CO2

R = RRa

X = None

S = ES

F = ES Safety

T = SureTemp

E = Braun

X = None

D = Both

P = Printer

X = None

Service manual Appendix 263

Model Parameter

2R = Russia

2T = Turkey

4S = Singapore

Monitor circuit board and internal options label

Circuit board and internal option labels

PCBA identifier XXXXXX BOM Y DWG Z

XXXXXX Welch Allyn material number

Y Bill of material (BOM) revision

Z Assembly drawing version from current version of

drawing

Circuit board and internal option labels

Serial number XXXXWWYYID

XXXX Sequential number

WW Week of manufacture

YY Year of manufacture

ID Unique vendor identifier

NIBP, EarlySense, and SpO2 module labels

Circuit board and internal option labels

Module identifier XXXXXX

XXXXXX Welch Allyn material number

Module serial number XXXXWWYYID

XXXX Sequential number

WW Week of manufacture

YY Year of manufacture

ID Unique vendor identifier

264 Appendix

Factory defaults

General alarm

Settings Default value

General

Display alarm limits Enabled

Alarm audio on Enabled

Alarm audio off Disabled

Volume Medium

Patient rest mode on Off

Advanced

General

Allow user to disable alarms Enabled

Nurse call threshold Medium

Audio

Allow user to turn off general audio Enabled

Minimum alarm volume Low

Audio pause time 2 minutes

Allow user to enable patient rest mode Enabled

Allow host to enable patient rest mode Enabled

Delays

SpO2 alarm condition delay 10 seconds

SpO2 pulse rate alarm condition delay 3 seconds

Motion pulse rate alarm condition delay 3 seconds

Motion respiration alarm condition delay 180 seconds

Motion low confidence RR/PR alarm condition delay 3 minutes

etCO2 alarm condition delay 15 seconds

Respiration alarm condition delay 10 seconds

Service manual Appendix 265

Settings Default value

No breath detected alarm delay

Adult: 30 seconds

Pediatric: 20 seconds

Neonate: 15 seconds

SpHb alarm condition delay 10 seconds

Settings Default value

General

Display alarm limits Enabled

Alarm audio on Enabled

Alarm audio off Disabled

Volume Medium

Patient rest mode on Off

Advanced

General

Allow user to disable alarms Enabled

Nurse call threshold Medium

Audio

Allow user to turn off general audio Enabled

Minimum alarm volume Low

Audio pause time 2 minutes

Allow user to enable patient rest mode Enabled

Allow host to enable patient rest mode Enabled

Delays

SpO2 alarm condition delay 10 seconds

SpO2 pulse rate alarm condition delay 3 seconds

Respiration alarm condition delay 10 seconds

No breath detected alarm delay

Adult: 30 seconds

Pediatric: 20 seconds

266 Appendix

Settings Default value

Neonate: 15 seconds

SpHb alarm condition delay 10 seconds

NIBP

Settings Default value

Alarms

Systolic and diastolic alarm limits on/off control On

Systolic: Upper limit Adult: 220 mmHg (29.3 kPa)

Pediatric: 145 mmHg (19.3

kPa)

Neonate: 100 mmHg (13.3

kPa)

Systolic: Lower limit Adult: 75 mmHg (10.0 kPa)

Pediatric: 75 mmHg (10.0 kPa)

Neonate: 50 mmHg (6.7 kPa)

Diastolic: Upper limit Adult: 110 mmHg (14.7 kPa)

Pediatric: 100 mmHg (13.3

kPa)

Neonate: 70 mmHg (9.3 kPa)

Diastolic: Lower limit Adult: 35 mmHg (4.7 kPa)

Pediatric: 35 mmHg (4.7 kPa)

Neonate: 30 mmHg (4.0 kPa)

MAP alarm limits on/off control Off

MAP: Upper limit Adult: 120 mmHg (16 kPa)

Pediatric: 110 mmHg (14.7

kPa)

Neonate: 80 mmHg (10.7 kPa)

MAP: Lower limit Adult: 50 mmHg (6. 7 kPa)

Pediatric: 50 mmHg (6.7 kPa)

Neonate: 35 mmHg (4.7 kPa)

Intervals

Interval Automatic

Service manual Appendix 267

Settings Default value

Minutes 15 minutes

Automatic print on interval Disabled

Advanced

Display MAP Enabled

SYS/DIA as primary Enabled

MAP as primary Disabled

Tube type 2 tubes

Unit of measure mmHg

Algorithm default SureBP

Cuff inflation target (step algorithm)

Adult 160 mmHg (21.3 kPa)

Pediatric 140 mmHg (18.7 kPa)

Neonate 90 mmHg (12.0 kPa)

Allow interval program changes Enabled

Programs (NIBP Averaging) Programs 1 to 6 (default

settings are empty)

SpO2

Settings Default value

Alarms

Alarm limits on/off control On

Upper limit Adult: 100%

Pediatric: 100%

Neonate: 100%

Lower limit Adult: 90%

Pediatric: 90%

Neonate: 90%

SatSeconds™ (Nellcor only) 0

268 Appendix

Settings Default value

Advanced

Default view % SpO2

Default response Normal

Sweep speed default 25 mm/s

Allow low perfusion alarm Enabled

SpHb

Settings Default value

Alarms

Alarm limits on/off control On

Upper limit 17.0 g/dL (11.0 mmol/L)

Lower limit 7.0 g/dL (4.0 mmol/L)

Setup

Trend period 1 hr

Advanced

Default view Numeric

Reference Venous

Unit of measure g/dL

Default averaging Medium

Temperature

Settings Default value

Alarms

Alarm limits on/off control Off

Upper limit 101 °F (38.3 °C)

Lower limit 94 °F (34.4 °C)

Service manual Appendix 269

Settings Default value

Advanced

Unit of measure °F (Fahrenheit)

Display temperature conversion Enabled

Default SureTemp Plus site Oral

Braun 6000

Anti-theft return time out Disabled

Mode Technique compensation

Enable pulse timer Enabled

Enable Celsius only selection Disabled

Pulse rate

Settings Default value

Alarms

Alarm limits on/off control On

Upper limit Adult: 120 bpm

Pediatric: 150 bpm

Neonate: 200 bpm

Lower limit Adult: 50 bpm

Pediatric: 50 bpm

Neonate: 100 bpm

Setup

Tone volume Off

Advanced

Display source Enabled

270 Appendix

EarlySense

Settings Default value

Patient Motion General

Patient not admitted delay 15 minutes

Patient not measured delay 12 hours

Low motion alert time 23400 seconds

EarlySense sensor selection Bed

Patient turn interval Off

Patient Motion Alarms

Exit sensitivity enabled On

Exit sensitivity 3

Motion alarm enabled On

etCO2

Settings Default value

Alarms

etCO2 alarm limits on/off control On

etCO2: Upper limit Adult: 60 mmHg (8.0 kPa)

Pediatric: 60 mmHg (8.0 kPa)

Neonate: 50 mmHg (6.7 kPa)

etCO2: Lower limit Adult: 15 mmHg (2.0 kPa)

Pediatric: 15 mmHg (2.0 kPa)

Neonate: 20 mmHg (2.7 kPa)

FiCO2 alarm limits on/off control On

FiCO2: Upper limit Adult: 8 mmHg (1.1 kPa)

Pediatric: 8 mmHg (1.1 kPa)

Neonate: 5 mmHg (0.7 kPa)

High alarm delay 15 seconds

Setup

Service manual Appendix 271

Settings Default value

Pump standby time 15 minutes

Advanced

etCO2 view default Numeric

Display FiCO2 Enabled

Waveform scale default 50 mmHg

Unit of measure mmHg

Enable sampling line dialog Enabled

Sweep speed default 6.25 mm/s

BTPS compensation Enabled

Settings Default value

Alarms

Alarm limits on/off control On

Upper limit (etCO2) Adult: 30 breaths per minute

Pediatric: 40 breaths per minute

Neonate: 65 breaths per minute

Upper limit (ECG) Adult: 30 breaths per minute

Pediatric: 40 breaths per minute

Lower limit (etCO2) Adult: 5 breaths per minute

Pediatric: 10 breaths per minute

Neonate: 25 breaths per minute

Lower limit (ECG) Adult: 5 breaths per minute

Pediatric: 10 breaths per minute

High alarm delay for CO2 10 seconds

Patient motion respiration alarm delay 180 seconds

No breath alarm Adult: 30 seconds

Pediatric: 20 seconds

Neo: 15 seconds

272 Appendix

Settings Default value

Alarms

Alarm limits on/off control On

Upper limit (ECG) Adult: 30 breaths per minute

Pediatric: 40 breaths per minute

Lower limit (ECG) Adult: 5 breaths per minute

Pediatric: 10 breaths per minute

No breath alarm Adult: 30 seconds

Pediatric: 20 seconds

Neo: 15 seconds

IPI

Settings Default value

Alarms

Alarm limits on/off control On

Lower limit Adult: 4

Pediatric: 4

Neonate: Not applicable

Advanced

Display IPI On

IPI view default Numeric

Trend period default 30 minutes

RRa

Settings Default value

Alarms

Alarm limits on/off control On

Service manual Appendix 273

Settings Default value

Upper limit 30 breaths per minute

Lower limit 6 breaths per minute

Alarm delay 10 seconds

No breath alarm 30 seconds

Advanced

RRa averaging default Slow

Freshness timeout 5 minutes

ECG

Settings Default value

Alarms

Alarm limits on/off control On

Upper limit 120

Lower limit 50

Setup

ECG gain 10mm/mV

Sweep speed 25 mm/s

Filter Enabled

Pacemaker detection Disabled

Use ECG as an RR source when available Disabled

Advanced

Enable cardiac high priority tone Enabled

Cable selection 3 lead

Electrode configuration AHA

Allow impedance respiration Enabled

V-Tach, V-Fib, Asystole detection enable Enabled

Automatic print on ECG alarm Enabled

274 Appendix

Settings Default value

Default lead II

V-Tach threshold 120

Custom scores

Settings Default value

Advanced

Default score summary view Condensed

Incomplete score save options Allow

Patient manual parameters

NOTE Defaults appear in software versions lower than 2.30.00 when you open the

keypad or use the up/down arrow keys for entry. In software versions 2.30.00 and

higher, the manual parameter fields are blank (no defaults set).

Settings Default value

Height 70 in (177.8 cm)

Weight 150 lb (68.0 kg)

Pain 0

Respiration 12

Temperature 98.6 °F (37 °C)

Advanced

Display height Enabled

Display weight Enabled

Display pain Enabled

Display respiration Enabled

Display temperature

Disabled

Display BMI Disabled

Height units in

Service manual Appendix 275

Settings Default value

Weight units lb

Enable manual override NIBP Default value Enabled

Enable manual override Pulse rate Enabled

Enable manual override Temperature Default Enabled

Enable manual override RR Default Enabled

Enable manual override SpO2 Default Enabled

You can enable only four manual parameters.

If a temperature module is available, manual temperature selection is not available.

Patient manual parameters

NOTE In software versions 2.30.00 and higher, the manual parameter fields are

blank (no defaults set).

Settings Default value

Height

Weight

Pain

Respiration

Temperature

Advanced

Display height Enabled

Display weight Enabled

Display pain Enabled

Display respiration Enabled

Display temperature

Disabled

Display BMI Disabled

Height units in

Weight units lb

276 Appendix

Settings Default value

Enable manual override NIBP Default value Enabled

Enable manual override Pulse rate Enabled

Enable manual override Temperature Default Enabled

Enable manual override RR Default Enabled

Enable manual override SpO2 Default Enabled

You can enable only four manual parameters.

If a temperature module is available, manual temperature selection is not available.

Device

Settings Default value

Temporarily pause patient monitoring

10 minutes

Display brightness 6

Allow display lock timeout Enabled

Profiles Spot Check

Advanced

Language English

Date/time

Date format mm/dd/yyyy

Time zone UTC

Automatically adjust clock for daylight saving time, reported by host Disabled

Allow users to change date and time Enabled

Display date and time Enabled

Display

Display lock Never

Display power saver 2 minutes

Device power down 20 minutes

Device

Service manual Appendix 277

Settings Default value

Enable save as default Enabled

Standby Mode timeout 10 minutes

Allow profile change Enabled

Power line frequency 60 Hz

Demo

Type Normal values

Continuous mode only

Data management

Settings Default value

Advanced

Patient

Default patient type Adult

Name format Full name

Primary label Name

Secondary label Patient ID

Printout label Name and patient ID

Require patient ID to save readings Disabled

Search by patient ID Disabled

Clear patient information on manual save Enabled

Retrieve list Disabled

Clinician

Label Clinician ID

Require clinician ID to save readings Disabled

Search by clinician ID Disabled

Require password Disabled

Clear clinician information on manual save Disabled

278 Appendix

Settings Default value

Clinical data

Automatically send on manual save Disabled

Delete readings after successful send Disabled

Emulate Spot Vital Signs LXi Enabled

Connect to Connex CS Enabled

Network

NOTE Unless otherwise noted, the numbers in parentheses presented in the

Options column indicate the maximum number of alphanumeric characters you

can enter in the field for that setting.

Radio (Newmar)

Settings Comments

Options / Data

type / Length Default value

Radio n/a Enabled, Disabled Enabled

Radio alarms n/a Enabled, Disabled Disabled

Radio ESSID

selection

n/a (32) com.welchallyn

Radio band n/a a, a/n, a/b/g, a/b/g/n,

b/g/n

a/b/g/n

Dynamic frequency

selection

n/a Enabled, Disabled Enabled

Authentication/

Encryption

n/a Open, WPA-Personal,

WPA-Enterprise,

WPA2-Personal,

WPA2-Enterprise, WEP

64, WEP 128

WPA2-Personal

Pre-shared key

method type

Only available when WPA-Personal or

WPA2-Personal is selected.

Network Key,

Passphrase

Network Key

Method

Only available when WPA-Personal or

WPA2-Personal is selected.

If Pre-Shared Key Method Type is

Passphrase, UI must only allow 8-63 ASCII

characters.

(64) 1234567890ABCDEF

1234567890ABCDEF

Service manual Appendix 279

Radio (Newmar)

Settings Comments

Options / Data

type / Length Default value

If Pre-Shared Key Method Type is Network

Key, UI must require exactly 64

hexadecimal characters.

EAP type Only available when WPA-Enterprise or

WPA2-Enterprise is selected.

TLS, TTLS, PEAP-

MSCHAPv2, PEAP-GTC,

PEAP-TLS, EAP-FAST

PEAP-MSCHAPv2

EAP identity Only available when WPA-Enterprise or

WPA2-Enterprise is selected.

(32) vitalsigns

EAP password Only available when WPA-Enterprise or

WPA2-Enterprise is selected and EAP type

is NOT TLS or PEAP-TLS.

Up to 32 printable

ASCII characters, U

+0020 to U+007E

password

Roam type Only available when WPA-Enterprise or

WPA2-Enterprise is selected.

PMK Caching, OKC,

CCKM

OKC

Server validation Only available when WPA-Enterprise or

WPA2-Enterprise is selected and EAP type

is NOT EAP-FAST.

Enabled, Disabled Disabled

Allow anonymous

identity

Only available when WPA-Enterprise or

WPA2-Enterprise is selected and EAP type

is NOT TLS or TTLS.

Enabled, Disabled Disabled

PAC provisioning

field

Only available when WPA-Enterprise or

WPA2-Enterprise is selected and EAP type

is EAP-FAST.

Auto, Manual Auto

Inner EAP setting Only available when WPA-Enterprise or

WPA2-Enterprise is selected and EAP type

is EAP-FAST.

Auto, PAP Auto

WEP 64 Key number

Only available when WEP 64 is selected.

0-3 range within object presented as 1-4

on UI.

1, 2, 3, 4 1

WEP 64 Key 1

Only available when WEP 64 is selected.

WEP 64 requires 10 hexadecimal chars

(0-9, A-F).

(10) 0123456789

WEP 64 Key 2

Only available when WEP 64 is selected.

WEP 64 requires 10 hexadecimal chars

(0-9, A-F).

(10) 0123456789

WEP 64 Key 3

Only available when WEP 64 is selected.

WEP 64 requires 10 hexadecimal chars

(0-9, A-F).

(10) 0123456789

280 Appendix

Radio (Newmar)

Settings Comments

Options / Data

type / Length Default value

WEP 64 Key 4

Only available when WEP 64 is selected.

WEP 64 requires 10 hexadecimal chars

(0-9, A-F).

(10) 0123456789

WEP 128 Key

number

Only available when WEP 128 is selected.

0-3 range within object presented as 1-4

on UI.

1, 2, 3, 4 1

WEP 128 Key 1

Only available when WEP 128 is selected.

WEP 128 requires 26 hexadecimal chars

(0-9, A-F).

(26) 0123456789ABCDEF

0123456789

WEP 128 Key 2

Only available when WEP 128 is selected.

WEP 128 requires 26 hexadecimal chars

(0-9, A-F).

(26) 0123456789ABCDEF

0123456789

WEP 128 Key 3

Only available when WEP 128 is selected.

WEP 128 requires 26 hexadecimal chars

(0-9, A-F).

(26) 0123456789ABCDEF

0123456789

WEP 128 Key 4

Only available when WEP 128 is selected.

WEP 128 requires 26 hexadecimal chars

(0-9, A-F).

(26) 0123456789ABCDEF

0123456789

FIPS mode Only available when (WPA2-Personal) or

(WPA2-Enterprise and TLS EAP type and

Roam Type != CCKM) is selected.

Enabled, Disabled Enabled

Radio (Lamarr)

Settings Comments

Options / Data

type / Length Default value

Radio n/a Enabled, Disabled Enabled

Radio alarms n/a Enabled, Disabled Disabled

Radio ESSID

selection

This setting can be controlled through the

UI only when the value is part of the list

and will take effect on a reboot.

(32) com.welchallyn

Radio band n/a a, b/g b/g

Service manual Appendix 281

Radio (Lamarr)

Settings Comments

Options / Data

type / Length Default value

Authentication/

Encryption

n/a Open, WPA2-PSK,

WPA2-AES, WEP 64,

WEP 128

WPA2-PSK

Pre-shared key

method type

Only available when WPA2-PSK is

selected.

Network Key,

Passphrase

Network Key

Method

Only available when WPA2-PSK is

selected.

If Pre-Shared Key Method Type is

Passphrase, UI must only allow 8-63 ASCII

characters.

If Pre-Shared Key Method Type is Network

Key, UI must require exactly 64

hexadecimal characters.

(64) 1234567890ABCDEF

1234567890ABCDEF

Security protocol Only available when WPA2-PSK or WPA2-

AES is selected.

CCMP, CCMP, and TKIP CCMP

EAP type Only available when WPA2-AES is

selected.

TLS, TTLS, PEAP, Auto

(TLS, TTLS, or PEAP)

TLS

EAP identity Only available when WPA2-AES is

selected.

(32) vitalsigns

EAP password Only available when WPA2-AES is

selected.

Up to 32 printable

ASCII characters, U

+0020 to U+007E

password

WEP 64 Key number

Only available when WEP 64 is selected.

0-3 range within object presented as 1-4

on UI.

1, 2, 3, 4 1

WEP 64 Key 1

Only available when WEP 64 is selected.

WEP 64 requires 10 hexadecimal chars

(0-9, A-F).

(10) 0123456789

WEP 64 Key 2

Only available when WEP 64 is selected.

WEP 64 requires 10 hexadecimal chars

(0-9, A-F).

(10) 0123456789

WEP 64 Key 3

Only available when WEP 64 is selected.

WEP 64 requires 10 hexadecimal chars

(0-9, A-F).

(10) 0123456789

WEP 64 Key 4

Only available when WEP 64 is selected.

(10) 0123456789

282 Appendix

Radio (Lamarr)

Settings Comments

Options / Data

type / Length Default value

WEP 64 requires 10 hexadecimal chars

(0-9, A-F).

WEP 128 Key

number

Only available when WEP 128 is selected.

0-3 range within object presented as 1-4

on UI.

1, 2, 3, 4 1

WEP 128 Key 1

Only available when WEP 128 is selected.

WEP 128 requires 26 hexadecimal chars

(0-9, A-F).

(26) 0123456789ABCDEF

0123456789

WEP 128 Key 2

Only available when WEP 128 is selected.

WEP 128 requires 26 hexadecimal chars

(0-9, A-F).

(26) 0123456789ABCDEF

0123456789

WEP 128 Key 3

Only available when WEP 128 is selected.

WEP 128 requires 26 hexadecimal chars

(0-9, A-F).

(26) 0123456789ABCDEF

0123456789

WEP 128 Key 4

Only available when WEP 128 is selected.

WEP 128 requires 26 hexadecimal chars

(0-9, A-F).

(26) 0123456789ABCDEF

0123456789

Server

Settings Comments

Options / Data

type / Length Default value

Server

determination type

n/a Manual Entry, NRS IP,

DNS, DHCP43

Lamarr: Manual

Entry

Newmar: DNS

Network

Rendezvous Server

Only used if Server Determination Type is

NRS IP.

IP Address

Array of 4 numbers,

each byte's range is

0-255

0.0.0.0

Network

Rendezvous Server

port

Only used if Server Determination Type is

Broadcast, NRS IP, DNS, or DHCP43.

Integer (0-65535) 7711

Service manual Appendix 283

Server

Settings Comments

Options / Data

type / Length Default value

DNS hostname

Only used if Server Determination Type is

DNS.

Only enabled on the UI if radio version

supports DNS.

(128) WANRS

DHCP option 60

vendor string

Only used if Server Determination Type is

DHCP43.

Only enabled on the UI if radio version

supports DHCP option 43.

Currently visible but not configurable

from the UI; only the default value is used.

(128) welchallyn-nrs

Call home enable

Has no effect if call home is disabled by

upgrade.

Does not affect ability to manually initiate

a call home session.

Enabled, Disabled Enabled

Data encryption

enable

n/a Enabled, Disabled Disabled

Server

authentication

enable

n/a Enabled, Disabled Disabled

Episodic WACP

server address

Used when server determination type is

Manual entry

(128) hostname

Episodic WACP

server port

Used when server determination type is

Manual entry

Integer (0-65535) 281

Continuous WACP

server address

Used when server determination type is

Manual entry

(128) hostname

Continuous WACP

server port

Used when server determination type is

Manual entry

Integer (0-65535) 291

Service WACP server

address

Used when server determination type is

Manual entry

(128) hostname

Service WACP server

port

Used when server determination type is

Manual entry

Integer (0-65535) 283

284 Appendix

Service

Settings Default value

Advanced

General

PartnerConnect enable auto sync Enabled

Enable external USB ports Enabled

Password

Settings Default value

Advanced

Change password 6345

Enable failed attempt lockout Disabled

Enable password expiration Disabled

Password expiration 730 days

Service manual Appendix 285

Disassembly and repair reference

Screws

Quantity Location Type Size/length Torque Bit type

2 Comms connection

cover

Pan head machine M4x10 7.5 in-lb ± 0.5 in-lb #2 Phillips

1 Module cover Pan head machine M4x10 7.5 in-lb ± 0.5 in-lb #2 Phillips

2 Braun housing or end

cap

Pan head machine M4x10 7.5 in-lb ± 0.5 in-lb #2 Phillips

4 Module retaining plate Pan head machine M4x10 7.5 in-lb ± 0.5 in-lb #2 Phillips

10 Handle module

assembly housing

Pan head machine M4x10 7.5 in-lb ± 0.5 in-lb #2 Phillips

3 767 controller PCBA Plastite #4-20 x 0.500 7.5 in-lb ± 0.5 in-lb Torx T10

2 Top housing extension 8mm hex standoff M4x0.7 12 in-lb ± 1.0 in-lb 8mm

socket

6 Main housing Pan head machine M4x10 7.5 in-lb ± 0.5 in-lb #2 Phillips

4 Power supply Plastite #4-20 x 0.500 7.5 in-lb ± 0.5 in-lb Torx T10

4 Comms PCBA Plastite #4-20 x 0.500 7.5 in-lb ± 0.5 in-lb Torx T10

4 Radio board (Lamarr) Pan head machine M3x0.5x8 6.0 in-lb ± 0.5 in-lb #1 Phillips

3 Radio board (Newmar) Pan head machine M2x6 2.5 in-lb ± 0.25 in-lb Small

Phillips

2 Light bar cover Plastite #4-20 x 0.500 7.5 in-lb ± 0.5 in-lb Torx T10

2 Power panel Plastite #4-20 x 0.500 7.5 in-lb ± 0.5 in-lb Torx T10

2 Battery board Plastite #4-20 x 0.500 7.5 in-lb ± 0.5 in-lb Torx T10

1 P-clamp, Ethernet cable Pan head machine M3x0.5x8 6.0 in-lb ± 0.5 in-lb #1 Phillips

7 Main board Pan head machine M3x0.5x8 6.0 in-lb ± 0.5 in-lb #1 Phillips

4 LCD frame Pan head machine M4x10 7.5 in-lb ± 0.5 in-lb #2 Phillips

2 Module well Plastite #4-20 x 0.500 7.5 in-lb ± 0.5 in-lb Torx T10

2 P-clamp, USB cable

bundle

Pan head machine M4x10 7.5 in-lb ± 0.5 in-lb #2 Phillips

4 Module tracks Plastite #4-20 x 0.500 7.5 in-lb ± 0.5 in-lb Torx T10

2 Blue insert Plastite #4-20 x 0.500 7.5 in-lb ± 0.5 in-lb Torx T10

286 Appendix

Quantity Location Type Size/length Torque Bit type

2 USB client cable Plastite #4-20 x 0.500 7.5 in-lb ± 0.5 in-lb Torx T10

Connectors

Connector types

Disassembly and repair procedures require that you disconnect and reconnect the following

connector types:

• Locking (squeeze-release): Locking connectors use a latching mechanism to prevent

accidental disconnection during assembly and use. The latch is located on one end of a tab so

it may flex and lock into place when coupled with its matching connector. The tab provides a

lever to release the latch. When disconnecting, squeeze to provide pressure on the tab to

unlatch. Some connectors have multiple latches that require you to press multiple tabs to

release.

To remove a locking connector, squeeze the release lever and remove the cable.

To connect a locking connector, push the mating pieces together until the latch locks in place.

• Pressure: Pressure connectors use friction to prevent accidental disconnects.

To remove a pressure connector, grasp each connector mating half and pull the halves apart.

CAUTION Do not use excessive force to disconnect the

connector. Excessive force may result in pulling the mounted

connector off the circuit board.

To connect a pressure connector, grasp each connector mating half and insert one half into

the other.

• USB: USB connectors provide communications and power connectivity between the main

board and any sub-systems and external devices. USB connectors use friction to maintain the

connection, but rarely require much force to connect or disconnect. The USB cable can safely

be removed from the mounted connector by simply pulling it out of the connector. Two types

of USB connectors are used: USB A-type and USB mini-B.

To remove a USB connector, grasp the connector and pull.

To connect a USB connector, grasp the connector and insert.

• ZIF (zero insertion force): The device uses flex cables and ZIF flex cable connectors. Flex

cables and ZIF connectors require special care when handling.

ZIF connectors use a sliding outer piece that latches and unlatches to secure and release the

flex cable. ZIF cables cannot be successfully connected or disconnected without properly

unlatching and latching the sliding outer piece.

CAUTION Do not use excessive force when releasing pressure on

the connector. Excessive force may result in breaking the sliding

outer piece.

To remove a ZIF connector

CAUTION Remove a flex cable only after the ZIF latch is open.

1. Using a suitable tool (for example, a paper clip, small flat-head screwdriver, or needle-nose

pliers), slide the latching piece of the connector away from the connector body.

Service manual Appendix 287

2. Remove the cable.

To connect a ZIF connector

1. Slide the latching piece of the connector away from the connector body.

2. Insert the flex cable into the connector. This may require using a suitable tool to keep the

latching piece elevated.

3. Slide the latching piece toward the connector body until it locks into place.

Connectors

Main board connectors

Connector Wiring harness Connects with Connector

J1 USB MCE to modules—Braun if required USB

J2 USB MCE to modules USB

J3 USB MCE to modules USB

J4 USB MCE to modules USB

J5 USB MCE to modules USB

288 Appendix

Connector Wiring harness Connects with Connector

J6 Power button Power button and LED status ZIF

J8 USB MCE to handle module PCBA USB

J11 Ethernet Communications board Locking

J12 Main harness Speaker Pressure

J14 Client USB Communications board J8 Mini USB

J17 Not used Not used Pressure

J19 LCD LCD board Pressure

J21 USB MCE to SpO2 USB

J23 USB Communications board J4 USB

J24 USB MCE to NIBP USB

J26 USB Reserved for future use USB

J29 Battery power Battery connector board J2 Locking

J30 Main harness Power supply board J2 Pressure

J34 Battery Battery connector board J3 Locking

J45 Main harness Fan connector on the power-supply cover Locking

J46 Light bar Light bar board J1 Pressure

J48 LCD flex cable LCD Pressure

J49 Main harness Communications board power Pressure

Service manual Appendix 289

Battery connector board connectors

Connector Wiring harness Connects with Connector

J1 N/A Battery Pressure

J2 Battery power Main board J29 Locking

J3 Battery Main board J34 Locking

J4 N/A Internal use only N/A

290 Appendix

Communications board connectors

Connector Wiring harness Connects with Connector

J4 USB Main board J23 Mini USB

J7 USB External (client) Mini USB

J8 USB Main board J14 USB

J9 Ethernet Main board J11 Locking (RJ45)

J10 Ethernet External Locking (RJ45)

J11 * Nurse call External Mini stereo

J12 N/A Radio (Newmar) Pressure

Service manual Appendix 291

Connector Wiring harness Connects with Connector

J50 Main Main board J49 Pressure

JB1 USB External USB

JD2 * USB External USB

JD3 * USB External USB

JD4 * USB External USB

JR1 * N/A Radio (Lamarr) Pressure

* Not available on the Basic communications board.

Radio board connectors

Connector Wiring harness Connects with Connector

B Not used Not used Pressure

G Antenna cable Antenna board PG Pressure

A (not labeled) N/A Standard communications board JR1 (Lamarr)

Standard communications board J12 (Newmar)

Pressure

292 Appendix

Antenna board connectors

Connector Wiring harness Connects with Connector

PG Antenna cable Radio board G Pressure

PB Not used Not used Pressure

767 controller board connectors

Connector Wiring harness Connects with Connector

J1 Optical assembly Handle cradle Pressure

J2 Handle assembly Handle Pressure

J3 Optical assembly Handle cradle Pressure

J5 USB Main board J8 USB (mini)

J8 Handle assembly Handle Pressure

Service manual Appendix 293

Power supply board connectors

Connector Wiring harness Connects with Connector

J1 AC to power supply IEC connector (blue: neutral, brown: line in) Pressure

J2 Main harness Main board J30 Pressure

J3 N/A Internal use only N/A

GND AC to power supply IEC connector (green: ground) via ground stud Pressure

294 Appendix

Interconnect diagram

This diagram applies to devices with the 6-hole USB cable separator.

Service manual Appendix 295

This diagram applies to devices with the 11-hole USB cable separator.

296 Appendix

This diagram applies to IEC 60601 3rd edition-compliant devices with the 9-hole USB cable

separator.

Service manual Appendix 297

Service and maintenance toolset

Connex devices

The following is the listing of tools and test equipment required to perform basic functional

verification checks, full functional verification checks and calibration, and service and maintenance

on the Welch Allyn Connex devcices (CVSM and CIWS).

NOTE Tools and test equipment must also be readily available to complete Welch

Allyn Technical Service Training for this device.

Material no. Description Qty

Usage

Full Basic

General test equipment

106270 Service test box 1 X

N/A Wireless router, a/b/g or equivalent 1 X

N/A Ethernet cable 1 X

660-0138-00 Cable, patch 5 feet RJ45, T568B 1 X

407022 Assy, MMF Nurse call cable - service 1 X

4500-925 USB 2.0/5-pin Mini-B cable, gold, 6 ft. 1 X X

N/A PC running Windows 10 1 X X

web download Welch Allyn Service Tool (version 1.8 or later) 1 X X

103396 Welch Allyn Service Tool, Gold license 1 X

NIBP testing

407672 BP test volume repair fixture 113670 1 X X

N/A Pressure meter (must include at least one decimal point

and be accurate to within ±0.5 mmHg)

1 X X

N/A Blood pressure Y-tube 1 X X

6000-30 Single tube blood pressure hose, 5 ft. 1 X X

4500-30 Blood pressure hose, 5 ft. 1 X

620216 Fitting "Y" 1/8 X 1/8 X 1/8 1 X X

Nellcor SpO2 configuration testing

N/A SpO2 simulator 1 X X

298 Appendix

Material no. Description Qty

Usage

Full Basic

DOC-10 Nellcor SpO2 extension cable 1 X X

Masimo SpO2 configuration testing

N/A SpO2 simulator 1 X X

SureTemp Plus configuration testing

06138-000 Cal-key, assembly, M690/692 1 X X

01802-110 Tester, calibration, 9600 Plus 3 X

Braun ThermoScan PRO 4000 / PRO 6000 configuration testing

01802-110 Tester, calibration, 9600 Plus 3 X

Braun ThermoScan PRO 6000 configuration testing

411690 Braun PRO 6000 calibration fixture 3 X X

Masimo RRa configuration testing

105460 Masimo RRa tester 1 X

CO2 configuration testing

N/A CO2 Calibration Kit (T46530RF-2BD) 1 X X

Notes:

• All items marked "N/A" in the Material no. column are OEM or off-the-shelf tools and equipment not

available from Welch Allyn. The remaining items are available through Welch Allyn or a Welch Allyn

distributor.

• All items marked in the Full column are required for full functional verification checks and calibration.

The Welch Allyn Service Tool software and an active Gold license is also required to perform these

checks. The Gold license is obtained upon successful completion of Welch Allyn Technical Service

Training.

• All items marked in the Basic column are required for basic functional verification checks. The Welch

Allyn Service Tool software Standard unlicensed edition can be used to perform the NIBP checks and

software upgrades/updates.

Material no. Description Qty

Usage

Full Basic

General test equipment

106270 Service test box 1 X

N/A Wireless router, a/b/g or equivalent 1 X

Service manual Appendix 299

Material no. Description Qty

Usage

Full Basic

N/A Ethernet cable 1 X

660-0138-00 Cable, patch 5 feet RJ45, T568B 1 X

407022 Assy, MMF Nurse call cable - service 1 X

4500-925 USB 2.0/5-pin Mini-B cable, gold, 6 ft. 1 X X

N/A PC running Windows 10 1 X X

web download Welch Allyn Service Tool (version 1.8 or later) 1 X X

103396 Welch Allyn Service Tool, Gold license 1 X

NIBP testing

407672 BP test volume repair fixture 113670 1 X X

N/A Pressure meter (must include at least one decimal point

and be accurate to within ±0.5 mmHg)

1 X X

N/A Blood pressure Y-tube 1 X X

6000-30 Single tube blood pressure hose, 5 ft. 1 X X

4500-30 Blood pressure hose, 5 ft. 1 X

620216 Fitting "Y" 1/8 X 1/8 X 1/8 1 X X

Nellcor SpO2 configuration testing

N/A SpO2 simulator 1 X X

DOC-10 Nellcor SpO2 extension cable 1 X X

Masimo SpO2 configuration testing

N/A SpO2 simulator 1 X X

SureTemp Plus configuration testing

06138-000 Cal-key, assembly, M690/692 1 X X

01802-110 Tester, calibration, 9600 Plus 3 X

Braun ThermoScan PRO 4000 / PRO 6000 configuration testing

01802-110 Tester, calibration, 9600 Plus 3 X

Braun ThermoScan PRO 6000 configuration testing

411690 Braun PRO 6000 calibration fixture 3 X X

300 Appendix

Material no. Description Qty

Usage

Full Basic

Notes:

• All items marked "N/A" in the Material no. column are OEM or off-the-shelf tools and equipment not

available from Welch Allyn. The remaining items are available through Welch Allyn or a Welch Allyn

distributor.

• All items marked in the Full column are required for full functional verification checks and calibration.

The Welch Allyn Service Tool software and an active Gold license is also required to perform these

checks. The Gold license is obtained upon successful completion of Welch Allyn Technical Service

Training.

• All items marked in the Basic column are required for basic functional verification checks. The Welch

Allyn Service Tool software Standard unlicensed edition can be used to perform the NIBP checks and

software upgrades/updates.

Miscellaneous Tools

• #1 Phillips bit

• #2 Phillips bit

• #10 Torx bit

• 8mm socket

• Torque driver calibrated for 2.5 in-lb ±0.25 inch-pound

• Torque driver calibrated for 6.0 in-lb ±1.0 inch-pound

• Torque driver calibrated for 7.5 in-lb ±0.5 inch-pound

• Torque driver calibrated for 12.0 inch-pound ±1.0 inch-pound

• Slotted screwdriver

• Tweezers

• Needle-nose pliers

• Spudger

• Tie-wrap tool

• Tie-wrap cutter

• Soft lens wipes

• Scissors or other cutting device

• Canned air to remove dust and debris

• A coin to open the battery door; select a size that comfortably fits the slot

• Pro Gaff tape

Service manual Appendix 301

302 Appendix

Connex Direct

Introduction

Follow these steps to:

• set up an Active Directory connection for clinician authentication

• set up an NTP connection for date/time synchronization

• install wireless network radio certificates

• set up an HL7

Direct Connection to enable a Welch Allyn device to directly send patient

queries and vitals to an EMR

Active Directory and HL7 (Direct EMR Connection) features are used to identify, authenticate, and

authorize users/clinicians via clinician query from the device.

These instructions apply to the following device(s):

• Connex

Spot Monitor (CSM), Version 1.32.01 or higher

• Connex

Vital Spot Monitor (CVSM), 2.43.00 or higher

• Connex

Integrated Wall System, 2.43.00 or higher