Page 7 of 8
Flying Safely in the ‘New Normal’
In compliance with international health and safety protocols, PAL is strictly implementing Fly Safe “new normal”
practices to protect our passengers as they travel with us.
We wish to remind all passengers to bring your own face masks or facial coverings, as you are now required to
wear face masks at all times – at the airport and also throughout your flight.
We also encourage you to check-in online and arrive early at the airport to allocate extra time for new safety
procedures (thermal scanning, social distancing practices for queuing, etc.) – at least 3 hours prior to departure
for domestic flights; and 4 hours prior to departure for international flights.
Our cabin crew would have undergone rapid antibody testing prior to the flight, and will be wearing full Personal
Protective Equipment (PPE) for your protection on board the flight. A modified meal and snack service will be
offered on board, using sealed packaging instead of traditional meals.
Don’t worry about the cabin air --- all PAL aircraft are equipped with high-technology systems that continuously
infuse fresh air across the cabin (cabin air is replaced every 2 to 3 minutes), as well as HEPA filters that trap
viruses, bacteria and other contaminants with 99.9% efficiency. The onboard air creates a cleaner environment
that is safer than most enclosed public spaces and comparable to hospital operating rooms.
For more information, please see https://www.facebook.com/117387315866/posts/10158075967145867
and https://www.philippineairlines.com/en/ph/home/covid-19/newnormalexperience.
GUIDELINES FOR AFFECTED PASSENGERS:
If your flight is cancelled, we wish to assure you that your current tickets are safe and remain valid. For details on
your options, please see https://tinyurl.com/s9vp82n.
SPECIAL REMINDER TO CHECK ON UPDATES:
This is a developing situation, and thus it is quite possible that our plans and schedules may change, as we may
be compelled to scale back on flights and routes based on evolving travel patterns and restrictions, or add flights
if demand rebounds more strongly. Kindly check our website www.philippineairlines.com, or follow our social
media accounts, so that you'll be updated the moment we release advisories on new developments.
OUR THANKS AND APPRECIATION
Thank you for your understanding and support. Your health and safety will always be our top concern, and we
wish you safe travels.
2. SUSPENSION OF CHOICE SEATS NEIGHBOR – FREE (CSNF)
In line with the onboard Social Distancing measures that will be implemented on 01 July 2020, please be
advised of the suspension of selling Choice Seats Neighbor-Free until further notice.
System and CSNF web pages shall be updated accordingly.