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Frequently Asked Questions
1. What is the Notre Dame Research Visa® Prepaid Card Program?
The Notre Dame Research Visa Prepaid Card Program is an exciting new research
payment solution that allows your payments to be loaded to a Visa prepaid card. This
program will provide you with flexible, convenient and secure ways to access your
payment.
2. What is the Research Visa Prepaid Card?
The Research Visa Prepaid Card can be used to make purchases wherever Visa cards are
accepted—at millions of locations worldwide—including online and phone purchases. It
can also be used to withdrawal cash at any ATM that displays the Visa logo (fees apply).
3. Where can you get cash with your Visa prepaid card?
With the Visa prepaid card, you can withdrawal cash at any ATM that displays the Visa
logo. Review the materials included with your card package for important fee
information.
4. Will your name be printed on your Visa prepaid card?
No. Your card will not be personalized with your name; however, the underlying account
is personalized. When making purchases, merchants will use the name in the signature
panel on the back of the card to verify your identity.
5. Is the Visa prepaid card a credit card?
No. There is no credit line associated with the Visa prepaid card, and there is no credit
check or approval process required to receive and use the card. The purchase and
withdrawal limit is the balance on the card.
6. Will a Visa prepaid card affect your credit?
No. As stated above, the Visa prepaid card is not a credit card and does not require a
credit check.
7. How will you receive your Visa prepaid card?
The research leader will distribute the Visa prepaid card following completion of the
study.
8. What do you need to do upon receipt of your Visa prepaid card?
Upon receipt of your card, you must:
1. Sign the back of your card and review the materials included with your card
package, including the cardholder agreement, privacy policy and fee
information.
2. If you plan to withdraw cash from an ATM (fees apply), you must set a
Personal Identification Number (PIN) by calling 1-855-244-7993. The PIN
allows you to make ATM cash withdrawals. If the PIN is not set, the card can
still be used for signature-based purchases which do not require a PIN.
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Your PIN should be kept strictly private and confidential and known only to you. The
Hyperwallet Customer Services Team will NEVER contact you by phone, email or text
message for card information, such as the card number or PIN, unless you contact them
first. You should NOT provide your card information to anyone, including the Notre
Dame Research team.
9. How do you check your Visa prepaid card balance?
You can check your balance in many ways:
• On demand text alerts
• Cardholder website
• Automated telephone system
• Live Customer Service representative
10. Why it is important to know your card balance?
If you use your card for a purchase or to withdraw funds from an ATM and it is declined,
fees will be charged. You can find out your balance by calling the customer service at 1-
855-244-7993, or by registering your card and viewing your balance online or signing up
for text alerts so you can check your balance while you are in the checkout line.
11. What do I do with the card when the balance is zero?
If the survey you are participating in provides payments on an installment basis you
should keep the card. Otherwise you can destroy the card and discard it.
12. How can you track your spending?
A complete record of your account information including balances, transactions, fees,
and payment amounts can be accessed online at the website listed on the back of your
card (www.prepaidnd.com). The same information can also be accessed by calling the
number listed on the back of your card (1-855-244-7993). The University of Notre
Dame will not have access to cardholder information and will not be able to
provide information regarding individual accounts.
13. What other sources of funds can be added to your Visa prepaid card?
At this time, only University of Notre Dame research study payments can be loaded to
your card.
14. What do you do if your card is lost or stolen?
In the case of a lost or stolen card, you should call the customer service line immediately
at 1-855-244-7993 to report the incident. A replacement card will be sent to you, with an
option of expedited delivery (fees apply).
15. What if you detect unauthorized or fraudulent use on your card?
Call the customer service line immediately at 1-855-244-7993 to inform them of the
unfamiliar charge. Next, contact the merchant using the phone number provided in your
online account history (if available). If you are still unfamiliar with the charge, you will
need to complete and submit the Prepaid Card Dispute Form available through the
cardholder website (www.prepaidnd.com).
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16. Can you overdraw your account balance?
No. If you attempt to use your card for an amount greater than the balance, the
transaction will be declined and a declined transaction fee will be assessed. Refer to the
Cardholder Terms and Conditions for more details.
17. Does the Visa prepaid card have any fees?
Yes. There are fees associated with certain transaction types, including:
ATM fees: if you elect to withdrawal cash from an ATM,
Inactivity fee: if the card has no activity after 6 months from the load date and no
activity (value loaded or purchases made) in the last 180 days,
Decline fee: if the card is declined during a transaction due to insufficient funds.
For a complete list of fees associated with your card, please refer to the Fee Schedule on
your card holder agreement.
18. Who can you contact with questions about your card?
Help is available in English, Spanish or French by calling 1-855-244-7993 or via email
through the Contacts link within www.prepaidnd.com. Note that questions related to
specific transactions requiring assistance by Customer Service is only available from 6
A.M. to 6 P.M. PST. However, assistance for lost or stolen cards is available 24/7, 365
days per year via the same number.
