VOL GUIDE TO RESUME WRITING
1. Format
Easy to scan (not read)
Concise (one page-preferably)
Half-inch to one-inch margins all the
way around page
8.5x11 resume/bond paper
No colors or flashy font styles (font size can
be 10–12 point)
Looks professional and aesthetically pleasing
2. Heading
Name centered and largest text on the page
(2–3 points larger than resume text)
Current address on left, permanent address on
right (centered if you only use one)
Phone number and professional/school
email address
LinkedIn personalized URL (if you have a
complete profile)
3. Objective (Optional)
Type of job/industry, when, and geographic
location
No pronouns; no period at end
4. Education
Only schools from which you received
a degree or are currently attending
Graduate school listed first (if applicable)
Degree(s) spelled out (not abbreviated)
All majors, collaterals, concentrations, and
minors
Graduation month and year (or list
dates attended if freshman through junior)
Overall and major GPAs if over 2.8
5. Relevant Coursework (Optional)
All courses relevant to the job (not just those
in your major)
Bullet format
No course number; name and subject of
the course spelled out
6. Experience
Internships included (No. 1 on resume to
employers)
Jobs/internships listed in reverse chronological
order (most recent first)
Month and year started and ended (“present”
if you’re still working)
City and state
Job or internship title
RESUME CHECKLIST
Major achievements and skills developed,
displayed in bullet point format
Action verb at the beginning of each state-
ment, with each verb varied if possible. Bullet
point formula: Action verb + task + outcome or
purpose.
Numbers and metrics where appropriate (Ex:
“which resulted in a cost savings of $1,500”)
Additional sections—list in order of relevance/importance
7. Honors and Awards
Name of each honor and award with little
or no description
Scholarships
Dean’s list (3.7/4.0), number of semesters
8. Computer Skills
Software and languages listed if relevant,
beginning with those that not every other
applicant will have
9. Activities
Name of organization and any leadership
positions held
Leadership roles in bullet points
Limited description if just a regular member
10. Volunteer Experience
Name of organization and limited description
11. Foreign Languages
Listed with descriptions “Fluent in...” “Working
knowledge of...” or “Familiar with…”
12. Study Abroad Experience
Location, school, and dates
Courses listed or described in bullet
point format
Relevant projects described in bullet
point format
Other Section Headers to Consider
Licenses, Certifications, Relevant Projects, Job
Shadowing, Achievements, Professional Associa-
tions, Presentations, etc.
References
Listed on a separate page or document
from the resume
“References available upon request” not
included on resume
CONTENTS
Resume Checklist ..................................................................................................... 2
Preparing Your Resume ........................................................................................4
Getting Started ................................................................................................... 4
Format ....................................................................................................................4
General Tips ......................................................................................................... 5
Content .........................................................................................................................6
Identifying Information ...................................................................................6
Career Objective ................................................................................................6
Education .............................................................................................................. 7
Honors and Awards .......................................................................................... 8
Experience ............................................................................................................ 8
Professional Aliations and Activities .....................................................9
Specialty Content .............................................................................................. 9
Military Experience.......................................................................................... 10
Additional Information ...................................................................................12
Date Available for Employment .................................................................12
References ...........................................................................................................12
Personal Information ...................................................................................... 14
Portfolio ............................................................................................................... 14
Scannable Resumes ...............................................................................................15
Format ...................................................................................................................15
Content..................................................................................................................16
Submitting Electronic Files ..........................................................................16
Sample Resumes .....................................................................................................17
Chronological Resume ...................................................................................17
Chronological Resume with Skills/Coursework Emphasis .............18
Early College Resume .....................................................................................19
Pre-Health Resume ........................................................................................ 20
Global Emphasis Resume..............................................................................21
Student Leadership/Involvement Emphasis Resume .....................22
Combination Resume ....................................................................................23
Functional/Skills Resume ............................................................................ 24
Experienced Resume .....................................................................................25
Cover Letter ............................................................................................................. 26
Sample Cover Letter ......................................................................................27
Appendix A: Career Readiness
Competencies & Your Resume ........................................................................28
Appendix B: Action Verbs & Proficiency ................................................. 29
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This booklet is a comprehensive guide for preparing a resume that will be eective in getting a job
interview. It represents the most current information gathered from references in the Center for Career
Development and from our continual interaction with employers, students, and alumni. Many more
detailed references on resume writing are available.
There is no one way to write a resume, and no one should write it for you. You are the expert on yourself
and therefore the best qualified to present your unique strengths and capabilities in a way that is
appropriate for your specific career objectives.
PREPARING YOUR RESUME
Your resume provides employers with information about your abilities and experiences
so they can assess your potential for a successful job match. It is a marketing document
designed to catch the interest of an employer. First impressions are critical, since as
little as 15 seconds may be devoted to scanning each resume.
The focus of the resume must be on the employer’s needs, not your own. The word
resume means summary, not autobiography. Space is critical, so carefully evaluate each
item and its relationship to your career objective.
GETTING STARTED
To begin, put together a complete inventory of your resources—higher education and
training, work experiences, activities, and special skills. Focus on achievements, espe-
cially as they relate to your education and work experience.
Preparing a resume involves two elements: format and content. Format describes the
structural component, or how the information is organized and presented. Content de-
scribes the information itself, or what is presented.
See Appendix A: Career Readiness Competencies and Your Resume.
FORMAT
The two most commonly used formats are chronological and functional:
A chronological format is appropriate if you are staying in the same field, have
training or experience consistent with the career objective, have relevant job titles
in your work history, or are applying for a job in a highly traditional field. It is the
most eective format for most recent college graduates.
A functional or skills format is an option if you are changing careers, re-entering
the job market, or applying for positions for which your training and experience do
not directly apply. The skill categories should be ordered to support your career
objective. Consult with a career advisor before deciding on this format.
Choose the format that you believe will best market your abilities in conjunction with
your experiences, skills, and immediate career objective. You can also combine these
formats to create a combination resume.
A sample resume for each format is provided in this booklet. Additional resume exam-
ples are also included.
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GENERAL TIPS
• An employer will evaluate you as a person when scanning your resume. If it
is neat, well organized, and error-free, you will be perceived as neat, well-
organized, and careful. If it is professional in appearance, you will be seen
as competent.
• Be consistent in formatting. You can use either centered or left-hand
headings, but use them consistently. Typographic devices like capitalization,
underlining, boldface, and indentation can help direct the reader, but don’t use
them overwhelmingly.
• Present information only once. If you have had multiple job titles with the same
employer or more than one degree from the same school, combine them into a
single listing.
• Start each phrase with an action verb. The list at the end of this booklet can
give you some ideas of verbs you can use to describe your accomplishments
and experiences.
• Spell out numbers one through ten—for example, four instead of 4.
• Avoid using parentheses; they tend to give a resume a cluttered look. Use dash-
es, commas, or ellipses instead.
• Place major headings in order of their relevance to your career objective so the
most significant information appears first.
• Limit your resume to one page if at all possible. If you must choose between
crowding material onto one page or leaving out relevant information, however, it
is best to add a second page. Always put your name and “Page 2” on the second
page.
• Balance the material on the page. Use equal margins on all sides. You may go as
small as a half inch on all sides.
• Double-check for spelling, typographical, and grammatical errors, and then have
another person check. Be careful when using a computer spelling checker be-
cause it will miss errors like to in place of two. An error can send your resume to
the wastebasket.
• Your final copy must be neat, well-organized, and easy to read. For hard copies,
use 20# bond resume paper and purchase additional matching paper for the
cover letter. White, o-white, cream, tan, and pale gray are accepted colors for
most areas. Pastels are not recommended. Creative fields such as advertising,
graphic design, or the performing arts have more leeway in using a variety
of colors and formats, while more traditional fields require a conservative stan-
dard resume.
• Remember, your first impression is a lasting one. You don’t have a second
chance to make a first impression!
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CONTENT
This section will help you develop the content of your resume section by section.
IDENTIFYING INFORMATION
At the top of the page, list your name, address, cell phone number, and email address.
Some writers believe that it is best to avoid placing the heading on the left side so the
name is not covered if materials are paper-clipped together. If you have a business ad-
dress and telephone number, you may include them if it is not a confidential job search.
You may include the URL of a personal website or your LinkedIn account if it represents
you professionally, but exclude it if it contains pictures of your dog, links to favorite
websites, and other personal information.
CAREER OBJECTIVE (OPTIONAL)
The purpose of the career objective is to communicate clearly the type of position in
which you are interested and focus the content of the resume toward the job desired. It
is usually written in up to four parts:
• The type of position desired
• The kind of company, industry, or organization for which you want to work
• Any special skills or abilities you have that you would like to use (optional)
• Any strong geographic preference or restriction
Many people like to add their desire to advance into management. This does not im-
press employers, however, unless you identify a specific management area compatible
with your long-range career goals. Do not imply that the position desired is to gain
experience for your own long-range career objectives. Do not mention graduate school
plans.
Condense the career objective into one or two short, simple phrases. Avoid the shotgun
approach of using a very general career objective and sending it to numerous com-
panies. Instead, prepare dierent resumes with dierent career objectives if you are
looking for positions that are not similar in nature, such as sales or retail management
trainee, or if you are looking for a similar position in two dierent types of companies—
for example, an accounting position in a public accounting firm or a corporation. Geo-
graphic desires can be mentioned here, but keep in mind that they may eliminate you
from consideration.
Some examples of career objectives:
• Position as field service representative with national software corporation.
• Management trainee position with a specialty retailer. Willing to relocate and
work long hours.
• Technical sales with an energy-related industry in the Southwest.
• Long-range goal of regional sales management.
Following the career objective, order the major headings by importance to the career
objective. If you are completing a degree that qualifies you for your career objective,
start with the heading Education. After you have been in a job for a year or more, expe-
rience will usually outweigh education and that heading should be listed first. If you are
applying to educational institutions, however, always show education first, regardless of
the date of your degree or degrees.
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EDUCATION
Degrees should be listed in reverse chronological order with the most recent listed
first. Information should include degree granted, date of graduation, college or univer-
sity, city and state (if the state is not part of the institution’s name), major, and minor
if applicable. Check the catalog to see how your degree will read—for example, B.S. in
Business Administration with a major in Finance, or B.A. in English with a concentration
in creative writing. It is not necessary to include core courses, but you may list elective
coursework that is relevant to your career objective. Indicate your dissertation or thesis
title for graduate work.
Exceptions:
• If the resume is for part-time work, an internship, or a co-op position and your
graduation date has not yet been determined, use the inclusive dates of atten-
dance at the institution rather than a graduation date.
• Use inclusive dates of attendance for other institutions when a degree was not
granted.
Include certifications or licenses relevant to your major and career objective, such as a
teaching certification or engineer-in-training designation.
Degrees below the bachelor’s level as well as other schools you have attended (includ-
ing high school) need not be listed unless they are of special significance to your career
objective. For example, attendance at a school in an area where you want to work can
be used to let employers know that you are familiar with the area for an added advan-
tage. This type of information could also be included under the heading of Additional
Information.
In listing your grade point average, always include the grade basis. For example,
3.3/4.0 means a cumulative GPA of 3.3 on a 4.0 scale. Carry out your decimals evenly.
Any favorable GPA can be included, as long as it is clearly labeled (such as GPA in
major, GPA in core curriculum, or GPA in upper-division courses). For on-campus inter-
views, it is recommended to include your GPA on your resume even if it is below a B.
Amount of College Expenses Earned
Employers are interested in knowing the percentage of money you earned for college
expenses and your sources of income. Some employers may believe that working while
you attend college develops personality traits that are valuable in a work setting—time
management, the ability to meet deadlines under pressure, motivation, goal setting,
and the like. It may also indicate that your grades may not be as high as they might
have been if you had not had to work. Include all living costs while in school, not just
tuition, fees, and books. Financial resources could include scholarships, loans for which
you are responsible, grants, summer and part-time earnings, and savings.
Exception: Include this amount only if it is 40 percent or more. This may be shown as a
separate entry at the end of the Experience section if the funds are mainly from em-
ployment, or under Education or Additional Information if they are from other sources.
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HONORS AND AWARDS
Honors, awards, and scholarships are important items and should be listed in order of
importance to your career objective. High school honors and awards should be in-
cluded only if they relate to your current career objective. If you have only one entry,
include it under Education or Activities rather than under a separate heading.
EXPERIENCE
Use the term experience instead of work history or employment so you can include full-
and part-time jobs, self-employment, volunteer work, and practicum, field, and coop-
erative education experiences. Start with the most recent experience and work back in
reverse chronological order. Do not go back more than five years for work experience
unless it strongly relates to your current career objective.
Indicate the job title, employer, city, state, and dates of employment. The order of these
entries depends upon what is being emphasized. If job titles are relevant to the career
objective, put them first. If the employer is well known, however, you may want to place
the organization before the job title.
Describe your functional skills in short, snappy phrases, starting with descriptive action
verbs (see the list in Appendix B). Avoid personal pronouns and complete sentences.
Be specific and never wordy. Convey your accomplishments and problem-solving skills.
Emphasize leadership potential, organizational ability, verbal and written communica-
tion skills, ingenuity, and teamwork. Include any promotions, particularly if they were
received within a short time period. Indicate measurable results: “Increased productivity
by 15 percent.”
• Do not start descriptions with “Responsibilities were” or “Duties included.” Avoid
words like helped and worked; instead, describe the tasks you performed.
• Use past tense for past jobs and present tense for present jobs. Describe skills, not
duties. Vary the words used in descriptions of similar jobs.
• Order the phrases by their importance to the career objective, so if the employer
reads only one phrase it will be the most relevant.
• Write the year only once if both months fall within it (June–September 20xx), or
use Summer 20xx or Fall Semester 20xx. You may also use periods of time, such as
two years or six months, instead of dates. This approach may be especially helpful if
there are gaps in your employment or you have no recent work experience.
• Major headings may include Experience, Relevant Experience, Professional Ex-
perience, Teaching Experience, Research Experience, Clinical Experience, and so
forth. You can choose a single general heading or multiple headings, depending on
whether you want to emphasize the relationships between positions or the variety
of your experience.
• If you have experience through a co-op, internship, or practicum, list it under a ma-
jor heading such as Co-op Experience, Internship, or Practicum Experience. Use the
heading Other Experience for other jobs.
• If you have had many jobs but want to highlight only two or three, include a blanket
statement such as “Have held various other part-time and summer positions since
early high school.”
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PROFESSIONAL AFFILIATIONS AND ACTIVITIES
List professional associations, leadership positions, and other activities in order of their
importance to your career objective. There is no need to say “Member of....” Emphasize
your leadership roles. Spell out the name of the organization; do not use abbreviations
or acronyms. If active in political or religious groups, refer generally to the group rather
than to specific party or denomination—for example, “Campus religious organization,
Vice President 20xx to 20xx ,” or “Campaign worker, state senate race.” Of course, if you
are applying for a position with that group, you will want to identify it.
SPECIALTY CONTENT
Unique relevant experiences should always be included on your resume to help set you
apart. Consider including some of the following sections:
Study Abroad
Include a study abroad section when you want to highlight your international experi-
ence. You can include your study abroad experience under Education, Experience,
International Experience, Activities, or Additional Information. Make sure to include
dates, locations, and specific skills or strengths you gained (for example, language skills
or experience with cultural diversity).
Study Abroad
London, England, Summer 2014
• Integrated into city culture by interning at Citibank and experienced business
in the U.K.
• Analyzed dierences of international business practices through on-site visits
to U.K. companies
• Visited seven countries and learned about the culture and business environment in Europe
Relevant Coursework
Listing relevant courses can be extremely beneficial if you have taken classes that are
not required within your major or that included work on nonconventional projects. This
section can also be useful if you lack experience directly related to a position but have
taken classes that grounded you in the field.
Relevant Coursework
Marketing Analytics Search Engine Marketing Information Management
Financial Reporting Global Supply Chain Data Mining
Research
Employers and graduate admission oces may want to know about relevant research
experience in addition to work experience. By incorporating research experience, you
can highlight technical skills, interests, and professional development. Research should
be included only if it is relevant. It can be placed under Experience or a separate
Research Experience heading.
Research Experience
Department of Chemical and Bimolecular Engineering, University of Tennessee Knoxville, TN
Undergraduate Research Assistant May 20XX–July 20XX
• Analyzed and interpreted data collected from various stages of the research process
• Developed and utilized problem-solving skills by proactively improving the tests
• Improved communication skills by collaborating with both lab technicians and interns
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Projects
Having a projects section on your resume can show employers that you have the ability
to work within a team of people and adapt to the challenges that arise in a group proj-
ect. Additionally, it is something to talk about in an interview. Projects can be individual
or group, and can include research, fundraisers, class projects, projects assigned to you
at a job, etc. It can be placed under Experience or in its own section.
Projects
Public Writing: YWCA Knoxville, TN
Student Campaign Assistant Jan 20XX–May 20XX
• Led a team of four during a month-long campaign benefiting YWCA
• Exceeded our campaign goal by more than 100 percent, raising over $2,100
• Marketed through electronic, print, and social media for four successful fundraising events
• Utilized skills in FinalCut Pro to edit promotional videos for the campaign
Shadowing/Observations
This information is particularly helpful when applying for internships or jobs that require
a certain amount of experience in areas where jobs are unattainable without a higher-
level degree. It can be placed under Experience or in its own section.
Shadow Experience
The University of Tennessee Medical Center May 20XX
Emergency Room Observer Physician: Dr. Little
• Observed open-heart surgery in 50-year-old trauma patient
• Witnessed incubation and bandaging of burn victim
East Tennessee Children’s Hospital March 20XX
Pediatric Emergency Medicine, Physician: Dr. Schmitt
MILITARY EXPERIENCE
If you’re a veteran or service member, the Center for Career Development honors your
service.
Here are some guidelines for eectively communicating your military achievements
and successes in civilian terms that speak to employers’ needs:
• Assume the person reading your resume knows nothing about the military.
• Avoid confusing military jargon.
• Keep the names of specific products, techniques, or tools only if they are relevant
to the position you are applying for.
• Tone down or remove references to the battlefield and weapons.
Start by creating an outline of your military responsibilities and training. Download
your Verification of Military Experience and Training (VMET), DD Form 2586, as a ref-
erence and work from the details there to translate your experience into condensed,
relevant description statements.
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U.S. Army Mar. 20XX–Mar. 20XX
• Inspection and maintenance of equipment
• Certified in rappelling from buildings and helicopters
• Planned training programs about weapons, area recon, and
tactical movements
• Responsible for up to 40,000 pounds of net worth explosives, 2
heavy armored Humvees, military sensitive items, and the welfare of
8 military personnel
• Deployed to Afghanistan and Kuwait
Awards
• Army Achievement Medal
• Soldier of the Year
Before
After
U.S. Army Mar. 20XX–Mar. 20XX
• Oversaw biweekly inspection and maintenance of equipment valued
at $500,000
• Coordinated workplace training for up to 50 people, writing course
curriculum and assessing class success
• Supervised eight people, creating work schedules and providing
regular performance evaluations
• Traveled to 10 countries in Europe, Africa, and the Middle East;
navigated dierent cultures and customs successfully
Awards
• Army Achievement Medal: Received for completing 400+ medical
evaluations and improving patient reports through the creation of a
patient database
• 20XX Solider of the Year: Competed against soldiers from around
the word in endurance and aptitude tests
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ADDITIONAL INFORMATION
Include this category only if it will include information besides interests and hobbies
that will expand information related to your career objective—for example, a farm
background for a job in agribusiness. Also include any specialized skills, training, certifi-
cation, or licenses that are unrelated to your career objective, such as foreign language
ability, ability to sign for the deaf, pilot license, chaueur license, CPR, etc. Many em-
ployers desire computer skills, and you may want to include this information (programs,
languages, applications, hardware, etc.). Depending on your skill level, you may prefer
to have a separate Computer Skills heading. Other points, such as “Traveled throughout
Europe,” can also be listed here.
Include unique experiences; they sometimes get attention. For example, a student who
was a finance major reported that, after much deliberation, he included under Addi-
tional Information his tour of Europe with the Chattanooga Boys Choir when he was six
years old. Employers asked him about the experience and remembered him by it. Do
not, however, include interests that may appear dangerous or negative, such as hang
gliding or motorcycle racing.
DATE AVAILABLE FOR EMPLOYMENT
Most employers will assume you are available for work within a month of your gradu-
ation date. If your availability date is more than two months out, list it on your resume
and include it in the cover letter. Never circulate a resume that mentions an availability
date that has passed. Remove the date or replace it with a future date.
REFERENCES
It is not necessary to include a line stating that references are available upon request; it
is assumed you can provide references. However, you may choose to include it if your
resume is short. Never list anyone as a reference without first asking their permission. If
you haven’t talked to them in a while, be sure to contact them and reconnect. Then pro-
vide each reference with a copy of your resume and the job description. Use professors,
advisors, and employers as references. Do not use personal or family friends or clergy
unless personal references are specifically requested.
Exception
All majors in architecture and planning are advised by their school to include references
on their resume.
When you do list references, provide three or four. Include name, title, organization,
complete business address with ZIP code, and phone number with area code. It is also
appropriate to include an email address. Choose a format that best fits your needs and
preferences and matches your resume format. See the samples on the next page for
formatting ideas.
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Davy Crockett
County Road 23
Greenville, TN 37743
(423) 555-4243
davycrockett@utk.edu
References
Ms. Samantha Cunningham
Owner, Cunningham Family Farm
54 Country Road
Knoxville, TN 37919
(865) 555-3276
scunningham@cunninghamfarms.com
Dr. Jim Bob Tennessee
Associate Professor
Department of Animal Science
The University of Tennessee
100 Volunteer Blvd.
Knoxville, TN 37996
(865) 555-4444
jimbob@utk.edu
Mr. Smokey D. Dog
Owner, Smokey’s Cafe
67 Main Street
Greeneville, TN 37743
(423) 555-2223
smokeydog@mansbestfriend.com
CARL WALKER YOUNG
55 CALLAWAY DRIVE • KNOXVILLE, TN 37919 • (865) 555-0022
CYOUNG@GMAIL.COM
REFERENCES
Dr. Jim Bob Tennessee
Associate Professor
Department of Animal Science
The University of Tennessee
100 Volunteer Blvd.
Knoxville, TN 37996
(865) 555-4444
Ms. Samantha Cunningham
Owner, Cunningham Family Farm
54 Country Road
Knoxville, TN 37919
(865) 555-3276
scunningham@cunninghamfarms.com
Mr. George Michael
Advisor, Students for the Betterment of Society
The University of Tennessee
100 Student Services Building
Knoxville, TN 37996-4010
(865) 555-9942
gmichael@utk.edu
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PERSONAL INFORMATION
Personal information such as age, height, weight, marital status, state of health, etc.
should not be listed since it can lead to a violation of equal employment opportunity
guidelines. For the same reason, do not include a picture with your resume.
Exceptions
• When it is relevant to the job. For example, you may want to list your age if you
are applying for a position with an establishment that serves liquor.
• When it clearly supports your career objective—for example, actors and models
generally include a photo with their resume.
• If you have a disability that you want prospective employers to know about
before an interview. A sample listing might read “Legally blind but completely
independent; live alone, participate in social activities, use public transportation,
and have successfully completed a bachelor’s degree with a B average.” Note
that achievements are stressed.
• Include citizenship or visa status if you are not a US citizen or if there could be
some confusion or misunderstanding with your name.
PORTFOLIO
In art, architecture, and communications fields, employers expect to know about the
availability of your portfolio. Use Portfolio as a major heading and state “Available at
time of interview” or whatever is applicable. If you have an electronic portfolio, include
the URL.
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SCANNABLE RESUMES
Electronic applicant tracking is being used by leading businesses and organiza-
tions. In electronic tracking, resumes are scanned into a computer that reads the
text and extracts information.
Electronic tracking has become an integral part of the way employers do busi-
ness. Many employers will state in the job ad to send a scannable resume. Be
alert for this information in the ad and don’t hesitate to inquire about whether a
scannable resume is needed.
Recruiters and managers access a resume database in many ways, search-
ing for your resume specifically or searching for applicants with specific expe-
rience. When searching for specific experience, they’ll search for keywords,
usually nouns such as writer, BA, marketing, C++, Society of Technical Commu-
nications, Spanish (language fluency), San Diego, etc. Make sure you describe
your experience with concrete words rather than vague descriptions. The sys-
tem will extract words and information from your statements; you can write
your resume as usual.
FORMAT
An electronic tracking system can extract skills from many styles of resume,
including chronological (which lists and describes up to six jobs in order by date),
achievement (which describes achievements rather than job titles), functional
(which is organized by skills rather than job titles), and combinations of two or
more styles.
The most dicult resumes for the computer to read is a poor-quality copy that
has an unusual format such as newsletter layout, adjusted spacing, large type
sizes, graphics or lines, type that is too light, or paper that is too dark.
Tips for maximizing scannability:
• Do not fold or staple.
• Use white or light-colored 8.5x11 paper printed on one side only. Use a
laser printer.
• Use standard typefaces such as Helvetica, Futura, Optima, Univers, Times,
Palatino, New Century Schoolbook, or Courier. Use a font size of 10 to 14
points. (Avoid Times 10 point.)
• Don’t condense spacing between letters. Use boldface or all capital let-
ters (or both) for section headings as long as the letters do not touch each
other.
• Avoid treatments such as italics, underlining, shadows, and reverses (white
letters on a dark background).
• Avoid horizontal and vertical lines, graphics, and boxes; avoid two-column
formats and newspaper-style layouts.
• Place your name at the top of the page on its own line. Use a standard
format for your address and place it below your name.
• List each phone number on its own line.
16
CONTENT
The computer extracts information from your resume. You can use your current
resume; however, once you understand what the computer searches for, you may
decide to add additional keywords for increased matching and hits.
Here are some tips for maximizing the eectiveness of an electronic resume:
• Use relevant keywords to define your skills, experience, education, professional
aliations, etc.
• Describe your experience with concrete words rather than vague descriptions.
For example, it is better to say “managed and trained a team of software engi-
neers” than “responsible for team managing and training.”
• Be concise and truthful.
• Use more than one page if necessary. The computer can easily handle multiple
pages, and the more information you provide, the more matches it is likely to
provide. It allows you to provide more information than you would for a human
reader.
• Use jargon and acronyms specific to your industry. (Spell out acronyms for hu-
man readers.)
• Increase your list of keywords by including specifics—for example, list software
by name.
• Use common headings such as Objective, Summary, Education, Experience,
Employment, Work History, Positions Held, Appointments, Skills, Accomplish-
ments, Strengths, Aliations, Professional Aliations, Publications, Papers,
Licenses, Certifications, Examinations, Honors, and References.
SUBMITTING ELECTRONIC FILES
When emailing your resume or uploading it to an applicant tracking system, make sure
your formatting is maintained by sending it as a PDF unless instructed otherwise.
17
Chronological Resume
Sarah Jane Jones
1521 Cumberland Ave. • Knoxville, TN • 37916 • (865) 595-0000 • jones@utk.edu
Ob
jective Sales Representative with a major manufacturer with opportunity to advance
into management
Education The University of Tennessee, Knoxville
May 20XX Bachelor of Science in Business Administration, Marketing
Overall GPA: 3.2/4.0
Completed 12 hours in Retail and Consumer Science
Honors
Dean’s list four semesters
Phi Chi Theta, Professional Women’s Business Fraternity
Experience
BELK Knoxville, TN
August XX-present
Salesperson
• Sell women’s clothing and suggest appropriate accessories
• Conduct inventory; arrange displays of merchandise
• Received performance-based salary increases
Summers XX-XX
DILLARD’S DEPARTMENT STORE Nashville, TN
Salesperson/Clerk
• Promoted to Salesperson after three months; sold clothing and
accessories in Junior Department
• Designed and arranged displays for Back-to-School promotions
• Assigned to buyer for six weeks, included trip to New York market
August XX-May XX
WALGREENS Knoxville, TN
Cashier
• Collaborated with store manager on orientation and assignments for
new employees
• Oversaw cash drawer and made bank deposits
• Assisted pharmacist as needed
Activities
American Marketing Association, 20XX-present
Vice President, 20XX-XX
Treasurer, 20XX-XX
Delta Delta Delta Sorority, 20XX-present
Panhellenic Representative, 20XX-present
Rush Chairman, 20XX-XX
• Coordinated eight committees
• Increased membership by 20%
Additional
Financed 60% of college education through employment and loans
Information
Familiar with Microsoft Word, PowerPoint, Excel, and Access
Working knowledge of Spanish
Traveled extensively throughout U.S. and Europe
18
Chronological Resume with
Skills/Coursework Emphasis
Anita Jones
2000 Sunshine Ln., Knoxville, TN, 37921
(865) 123-4567 | AnitaJones92@utk.edu
www.linkedin.com/in/AnitaJones
EDUCATION
The University of Tennessee Knoxville, TN May 20XX
Bachelor of Science in Mechanical Engineering GPA: 3.25/4.0
Major GPA: 3.6/4.0
TECHNICAL SKILLS
• Knowledge in ANSYS • MATLAB • C# Programming
• Pro-e/Creo • C++ Programming • Microsoft Oce Suite
ENGINEERING EXPERIENCE
Senior Design Project with DENSO Knoxville, TN August 20XX–May 20XX
Team Member
• Collaborated with team of four to improve waste removal, containment, and disposal of foreign
materials by 4%
• Researched numerous products that are currently on the market for waste removal and recycling
• Designed, built, and tested three working prototypes that met employer specifications including
size, weight, and energy usage
• Communicated monthly with representatives from DENSO Manufacturing to create a healthy and
open communication channel
Norfolk Southern Norfolk, VA May 20XX–August 20XX
Carbon Reduction Intern
• Explored and researched industry standards for carbon emissions
• Partnered with lead engineer to learn more about production processes; ultimately learning
where carbon emissions were highest
• Created and designed four proposals within system operations that could reduce
carbon production
• Built two of the four designs to further consider implementation and long term results
OTHER EXPERIENCE
Kroger Marketplace Knoxville, TN May 20XX–August 20XX
Cashier
• Recorded daily register totals to ensure accuracy of transactions
• Partnered with three other cashiers to provide timely and ecient checkout procedures
RELEVANT COURSEWORK
• Business & Professional Communication • Business Software Application
• Brand Management • Sales Force Management
• Thermal Engineering • Engineering & Waste Reduction
19
Early College Resume
John Stephens
Current Address:
1720 Melrose H-233
Knoxville, TN 37916
865-555-5555 Permanent Address:
5432 Red Rover Lane
Florence, SC 29553
Objective To obtain a part-time job in the Knoxville YWCA
Education
The University of Tennessee, Knoxville Aug. 20XX–Present
Bachelor of Arts in History
Minor in Business
West High School, Florence, SC June 20XX
GPA: 3.25/4.0
Experience
Chick-fil-A, Knoxville, TN Sep. 20XX–Present
Salesperson
• Assist up to 100 customers per shift in selection of items to ensure satisfaction
• Promote new menu items to customers in eort to increase sales
• Resolve customer complaints by eectively communicating
• Collaborate with a team of five to complete orders in a timely manner
• Prepare meals utilizing company quality control guidelines
Self-employed Child Care, Knoxville, TN June 20XX–Aug. 20XX
Nanny
• Provided care, safety, and nutrition for up to four children at a time ages 0-14
• Demonstrated ability to handle emergency situations eectively
• Determined and implemented wide range of activities for dierent age levels
• Tutored children on various topics and aided them in completing school
assignments
Activities
Pride of the Southland Marching Band Aug. 20XX–Present
West High School Marching Band Aug. 20XX–May 20XX
1st Chair
• Led section of 10 students in learning songs and perfecting technique
• Provided assistance in developing music skills for fellow students
National Honor Society
Vice President
• Organized social events for over 100 members
• Planned fundraising events resulting in over $3,000 donated to charities
• Led meetings by preparing an agenda in advance and keeping students engaged
Additional
Leadership Excellence Scholarship Recipient April 20XX
Information
West High School Leadership Development Conference Speaker March 20XX
Proficient in American Sign Language
Working Knowledge of Microsoft Excel, Word, and PowerPoint
20
Pre-Health Resume
Justin Jones
4567 Maple Avenue, Knoxville, TN, 37920
(555) 555-1234 | jjone[email protected]om
www.linkedin.com/in/jjones
EDUCATION
The University of Tennessee, Knoxville, Tennessee
Bachelor of Arts, Political Science, Minor in Biology GPA 3.65/4.0 May 20XX
Relevant Courses: Cell Biology, Biochemistry, Microbiology
CLINICAL EXPERIENCE
University of Tennessee Medical Center, Knoxville, Tennessee
Volunteer, Renal Dialysis Center September 20XX–Present
• Provide comfort and support for patients receiving renal dialysis
• Engage in conversation with patients
• Work with medical sta to keep pod units fully stocked and running smoothly
Supportive Services for Veterans and Families Programs, Knoxville, TN
Volunteer, Volunteers of America September 20XX–May 20XX
• Developed relationship with low-income veteran families through conversations once a week
• Assisted with outreach, case management and obtaining VA and other benefits
SHADOW EXPERIENCE
Memphis Health Center, Memphis, Tennessee
Shadowing December 20XX-January 20XX
• Shadowed Dr. Susan Johnson a general practitioner for 60 hours
• Viewed Dr. Johnson’s interactions with patients during examination and throughout explanations
of diagnosis
• Gained a greater understanding of the strong communication skills needed to be a physician
University of Tennessee Medical Center, Knoxville, Tennessee
Shadowing October 20XX
• Shadowed various Emergency Room doctors during two eight-hour shifts
• Observed the unpredictability and variety of cases seen in an emergency room setting
• Gained a better understanding of the flexibility and quick thinking needed to work as a physician
in this environment
RESEARCH EXPERIENCE
University of Tennessee, Knoxville, Tennessee
Research Assistant, Department of Microbiology May 20XX–August 20XX
• Created single amino acid mutations in an enzyme involved in sulfur metabolism, sulfite reductase
• Cleaned and organized lab equipment
• Ordered and maintained oce and lab supplies
Research Assistant, Cellular, Biochemistry & Cellular and Molecular Biology May 20XX–August 20XX
• Studied cell responses to a mutant yeast protein in a protein tracking laboratory
• Performed site-directed mutagenesis through PCR to create specific mutants and transformed
them into yeast
• Observed protein stability and ubiquitination by immunoblotting and localization by
immunofluorescence
PUBLICATIONS
Damon GQ, Jones JA, Smith S. Methods of Endocytosis. Annu Rev Biochem 2015, 78:843-916.
21
Global Emphasis Resume
Steven Gray
Current Address:
1234 Queen Anne Way
Knoxville, TN 37916
865-555-5555 Permanent Address:
32 W. Main Ave
Richmond, VA 23223
EDUCATION
The University of Tennessee, Knoxville, Tennessee May 20XX
Bachelor of Arts, Global Studies, Minor in French
GPA: 3.3/4.0 cumulative, 3.6/4.0 in-major
Université Paris-Sorbonne, Paris, France 1/20XX-5/20XX
• Successfully completed six hours of French language and culture
• Lived with a host family; spoke only French while in the home
RELEVANT EXPERIENCE
International Student Services Oce, University of Tennessee, Knoxville, TN 8/20XX–Present
Peer Advisor
• Connect international students with resources on campus and promote an ongoing mentorship
with American students
• Co-coordinate and advertise for Advising International Students Seminar
• Provide information on immigration regulations and academic policies
• Record student appointment requests and communicate with student interpreters
Bridge Refugee and Sponsorship Services, University of Tennessee, Knoxville, TN 1/20XX–Present
Volunteer
• Support case workers with providing local resources to incoming refugees
• Collaborate with ESL coordinators to communicate with Spanish-speaking families
Bureau of Consular Aairs, U.S. Department of State, Washington, DC 5/20XX–8/20XX
Intern
• Participated in meetings with senior-level U.S. government and foreign ocials
• Drafted, edited, and contributed to bureau reports
• Assisted and supported three bureau events and conferences
• Explained visa and passport processes to U.S. citizens
ADDITIONAL EXPERIENCE
Amnesty International, University of Tennessee, Knoxville, TN 8/20XX–Present
Member
International Literacy Colloquy, University of Tennessee, Knoxville, TN 6/20XX
Participant
Model United Nations, University of Tennessee, Knoxville, TN 10/20XX, 10/20XX
Participant
Global Studies Club, University of Tennessee, Knoxville, TN 9/20XX–5/20XX
Member
Oxfam America Club, University of Tennessee, Knoxville, TN 9/20XX–5/20XX
Member
LANGUAGE SKILLS
• French: fluent (speaking, reading, writing)
• Spanish: intermediate (speaking, reading); basic (writing)
22
Student Leadership/
Involvement Emphasis Resume
Roger Jeries
RogerJeries@utk.edu
(865) 123-4567
Portfolio: RogerJeries.net
Current Address:
123 Campus Drive
Knoxville, TN 37919
Permanent Address:
456 Home Street
Anywhere, KY 48921
Objective
Seeking an opportunity to combine relevant education and experience in the
nonprofit sector
Education
The University of Tennessee Knoxville, TN
Bachelor of Arts in Communication May 20XX
Major: Communication Studies GPA: 3.45/4.0
Related
New Student & Family Programs, The University of Tennessee Knoxville, TN
Experience
Family Initiatives Programmer December 20XX–Present
• Create programs designed to support and teach first-generation college students
and their families
• Support current oce initiatives and events such as New Student Orientation and
the Parents Association
• Partner with one graduate student to provide overview programs throughout 14
summer orientations
Alpha Phi Omega Knoxville, TN
President April 20XX
–Present
• Coordinate chapter meetings which included 45 members and two advisors
• Communicate with members about upcoming events, rituals, and national
organization news
• Partner with the Knoxville Humane Society to provide a campus-wide fundraiser
which raised over $2,000
New Member Educator April 20XX–April 20XX
• Created a three-month education series which focused on chapter traditions and
team building
• Planned a new member philanthropy where we supported the Knoxville Chamber
of Commerce with downtown cleanup
Recruitment Coordinator April 20XX
–April 20XX
• Standardized the recruitment process including both formal and informal events
held during fall and spring semesters
• Expanded recruitment numbers and increased our attendance by 10%
• Organized one major recruitment event which had record attendance:
100+ students
Campus
Student Organizations: Badminton Club and Ultimate Frisbee Club (20XX–20XX)
Activities
Honor Societies: Lambda Pi Eta (20XX
–20XX)
Alternative Spring Break: Branson, Missouri Trip (Spring 20XX)
Additional
Computer: Microsoft Oce Suite, Adobe Acrobat, InDesign, and WordPress
Information
Language: Proficient in Conversational Spanish
23
Combination Resume
Sarah J. Jones
1521 Cumberland Ave • Knoxville, TN • 37916
865-595-0000 • sarah[email protected]
www.linkedin.com/in/jjones
SUMMARY OF SKILLS
• Communicated with local social service agencies to schedule appointments for clients
• Informed clients of responsibilities surrounding child welfare, health and safety
• Utilized basic counseling techniques to encourage healthy lifestyles among young women
• Facilitated group interaction and multiple hands-on activities
• Supervised up to 10 children and adults in various roles
EDUCATION
The University of Tennessee, Knoxville May 20XX
Bachelor of Arts in Psychology GPA 3.7/4.0
Minor: Child and Family Studies
RELATED EXPERIENCE
Child and Family Tennessee Knoxville, TN July 20XX-Present
Prevention Services Supervisor
• Teach independent-living skills to expectant adolescent mothers; average independent caseload
of approximately five mothers
• Assess and evaluate programming as part of a five-person team
• Co-facilitate support group of 15 mothers meeting weekly for one hour
• Lead team of eight university volunteers assisting with independent-living skills class, community
programming and administrative duties
Blount County Children’s Home Maryville, TN May 20XX-Aug 20XX
Student Counselor
• Supervised a group of 10 at-risk children
• Organized activities, taught swimming, led hikes
• Intervened in crises situations; made calls to Mobile Crisis Units, KPD and 911
• Resolved disputes among children utilizing ocial policies and procedures and
de-escalation techniques
OTHER EXPERIENCE
Amerigo: An Italian Restaurant Brentwood, TN May 20XX-July 20XX
Head Hostess
• Trained new servers and hostesses
• Created and maintained the hostess schedule for a team of six hostesses
Dillard’s Department Store Knoxville, TN Sep 20XX-May 20XX
Sales Associate
• Provided customer service in selection of merchandise
• Resolved customer complaints and completed return transactions in a professional, customer-
friendly manner
COMMUNITY EXPERIENCE
Mental Health Association of East Tennessee 20XX-Present
Boys & Girls Club Volunteer 20XX-20XX
HONORS
Phi Eta Sigma Dean’s List 7 of 7 semesters
24
Functional/Skills Resume
Sam Greene
1521 Cumberland Avenue 865-595-0000
Knoxville, Tennessee 37916 [email protected]
OBJECTIVE
A full-time position in consumer product sales that utilizes communication and interpersonal skills
RELEVANT SKILLS
Selling
• Demonstrated ability to sell goods in three retail stores during the past three years
• Earned “Top Sales Associate of the Month” honors on five occasions
• Surpassed weekly sales quotas consistently
Marketing/Promotion
• Designed and arranged award-winning displays for back-to-school promotions in Junior Department
• Participated in class project identifying East Tennessee market opportunities; used research to plan and
implement a competitive marketing strategy
• Assigned to Junior Department buyer for six weeks, including trip to New York market
• Increased sorority membership by 20% as Delta Delta Delta Rush Chairwoman
• Attended Atlanta American Marketing Association (AMA) regional conference and four Knoxville AMA
chapter meetings
Leadership
• Assisted store manager in orienting and assigning new employees
• Elected as sorority representative to Panhellenic Council and served as elected representative to
Panhellenic National Convention
• Coordinated eight sorority committees including public relations, risk management and ethical standards
• Promoted from clerk/typist to salesperson after three months
Communication
• Conversational in Spanish
• Wrote new employee training manual for all new sales associates
• Selected to lead class presentation of marketing project results; team received only “A” given in section
• Made cold calls and follow-up visits to vendors throughout the region to support sorority
philanthropy events
• Generated more than $2, 000 in goods and financial support from companies
• Kept accurate, current computer records of inventory using Microsoft Excel and Access
ACTIVITIES
Global Leadership Scholars 20XX-Present
American Marketing Association 20XX-Present
Delta Delta Delta Sorority 20XX-Present
HONORS
High Honors (four semesters)
Scholarships: University, HOPE, and Panhellenic
EDUCATION
The University of Tennessee Knoxville, TN
Bachelor of Science in Business Administration Major: Marketing
GPA 3.57/4.0 May 20XX
EXPERIENCE
Belk, Knoxville, TN Sales Associate May 20XX-Present
Dillard’s Department Store, Knoxville, TN Salesperson August 20XX-May 20XX
Walgreens Drug Store, Nashville, TN Cashier January 20XX-June 20XX
25
Experienced Resume
Jennifer Martin
AREAS OF EXPERTISE
• Product Management • New Product Development • Team Leadership
• Sales Execution • Engineering Management • Marketing
• Strategic Planning • New Market Development • Product Ideation
PROFESSIONAL EXPERIENCE
Petfo Corporation, Knoxville TN 20XX–20XX
Strategic Business Unit Director
• Accountable for driving profitable growth in $34M Pet Door Strategic Business Unit (SBU).
• Managed and achieved performance objectives for revenue, profit growth, product quality standards and forward look-
ing new revenue sources.
• Directed 11 professionals including mechanical and electrical engineers, market manager and supply
chain specialist.
• Combined three acquired companies into a single entity.
• Managed vendor consolidation from six to two suppliers and SKU rationalization process resulting in a 7 base point
increase in gross profit margin percentage.
ACCOMPLISHMENTS
• Revenue increase of 36%, from $25M to $34M in three years.
• Pioneered new TECH radio frequency product application which was introduced in two new products and will pro-
vide a defensible new product launch platform for years to come.
• Launched four additional new products based on consumer needs analysis resulting in annual revenue
impact of $4.5M at a 55% gross margin.
• Established a New Product Concept Asset list with $7.5M of potential new product revenue.
• Developed a Cost Reduction Concept Asset list with the potential of $2.1M annual savings.
Kimberly Clark, Neenah, WI 20XX–20XX
Marketing Director
• Directed all marketing and product development opportunities for a $75M disposable paper products line targeted to
the health care market.
• Led a cross-functional team achieving a gross margin increase of $600K, with no additional
capital investment.
• Worked with a third-party resource to establish first ever market measurement database.
ACCOMPLISHMENTS
• First ever new product development program yielding an incremental annual sales increase of $1.5M from Plus Size
products and medical kit packs.
Green Giant Foods, LeSueur, MN 19XX–20XX
Director Sales and Marketing
• Directed all sales and marketing activities for the start-up Green Giant’s Steamers consumer brand.
• Hired four grower partners who licensed the brand from Green Giant and marketed it nationally.
• Co-managed Green Giant’s sales team calling on the top 100 U.S. wholesalers and retailers.
• Directed an accrual-based marketing budget of $500K. Executed brand packaging, sales collateral, point-of-sales mer-
chandising aids and coupon programs.
ACCOMPLISHMENTS
• Achieved $50M retail sales in two years.
EDUCATION
The University of Tennessee, Knoxville
MBA, with emphasis in Marketing and Management
BBA, with double majors in Marketing and Finance
TECHNICAL SKILLS & TRAINING
Microsoft Oce, SAS, Adobe Premier, Acrobat Pro, and Photoshop, formal training in HTML
Dale Carnegie Sales Training
26
COVER LETTER
A cover letter contains an explanation of your interest and additional information
about your resume. It is sometimes called an application letter or letter of inquiry, and
it may be sent in response to a position announcement or sent to a company for which
you would like to work.
Employers often receive hundreds of letters and resumes for each advertised vacancy.
Your letter, therefore, needs to be well-written and designed to attract attention in a
positive way. It should communicate something personal about yourself along with
information specific to the division, organization, or company to which it is being sent.
This lets the reader know you have spent some time researching the organization and
writing a personal letter. Form letters elicit a negative reaction, if not a toss into the
trash can.
To receive a positive response, it is imperative that you research every company to
which you apply so you can give knowledgeable and specific reasons for your inter-
est in that company and your ability to meet their needs through your qualifications,
experiences, and personal qualities.
Do not repeat your resume. Use the cover letter to interpret and expand the resume,
stressing relevant details in a personalized fashion. Communicate your ability to assist
and support the organization. State explicitly how your background relates to the spe-
cific job; emphasize your strongest and most pertinent characteristics. The cover letter
should demonstrate that you know both the company and yourself.
Cover letters should never be duplicated. Each must be individually written and
printed, single-spaced on a good-quality bond paper matching the paper used in
your resume. The cover letter should be one page in length and addressed to a spe-
cific individual in charge of the department or unit in which you want to work or to
the human resources department. Dierent employers handle resumes dierently, and
you might want to try writing to both.
Use simple, direct language and correct grammar. Triple check the letter to be abso-
lutely sure there are no spelling, typographical, or grammatical errors. Remember, the
letter and resume are examples of your written communication skills and organiza-
tional abilities.
A sample format for a cover letter follows. Because your letter must communicate
your ambition and enthusiasm in a unique and assertive manner, a sample letter has
not been included. Use the guidelines to write your own letter applicable to the posi-
tion and company, and to individualize your background and abilities.
27
Sample Cover Letter
221 Main Street
Knoxville, TN 37916
May 17, 20___
Mr. Fred Isenhower
Vice President of National Sales
Drexel Heritage Furnishings
1515 Industrial Park Drive
Drexel, NC 28619
Dear Mr. Isenhower:
First Paragraph. In the initial paragraph, state the reason for writing the letter, spec-
ify the position or type of work for which you are applying and indicate from which
resource (friend, employment service, news media, placement center) you learned of
the opening or received his/her/their name.
Second Paragraph. State why you are interested in the position, the company, and its
products or services, and, above all, indicate what you can do for the employer. If you
are completing a degree or are a recent graduate, explain how your academic back-
ground qualifies you for the position. If you have had some practical work experience,
point out specific achievements or unique qualifications. Highlight your strengths and
achievements and state how they suit you for the position. Provide details and expla-
nations that are not found on your resume. Indicate what you can do for the organiza-
tion: Do not inquire about what the organization can oer you.
Third Paragraph. Refer the reader to the enclosed resume or employment applica-
tion that summarizes your qualifications, training, experiences, and the like. Assure the
employer that you are the person for the job.
Concluding Paragraph. Initiate the next follow-up whenever possible (for example, “I
will call you...” “I will be in your city on a certain date and would like to meet...” “Are
you recruiting at a school in my area?”). Exceptions are newspaper or other ads where
you cannot identify the person. Indicate your flexibility, repeat a phone number (or
add a dierent number where you can be reached during certain hours, if appropri-
ate), and oer any assistance necessary to help obtain a speedy response.
Sincerely yours,
Jane H. Smith
Enclosure
28
APPENDIX A
Career Readiness Competencies & Your Resume
How can your resume reflect the competencies employers are seeking?
Competency & Definition
Consider printing a position description &
circling the words and synonyms below that appear in
it. Bullet points should reflect these words/synonyms.
Give specific examples; quantify where possible
Club or organization, internship, co-op,
part-time or full-time job, assistantship,
creative inquiry, research, study abroad,
volunteering, special project, etc.
Critical Thinking/
Problem Solving
Practice sound reasoning and
analytical skills to make decisions
and overcome problems
Example: Marketing Internship: Created strategic
marketing plans by conducting extensive research for
various clients
Oral/Written
Communication
Articulate thoughts and ideas
clearly to a variety of audiences
and employ eective public
speaking skills
Teamwork/
Collaboration
Build collaborative relationships
with coworkers and be able to
work well in a team environment
Digital
Technology
Leverage existing digital technolo-
gies ethically and eciently to com-
plete tasks; demonstrate eective
adaptability to new technologies
Leadership
Utilize the strengths of others to
achieve common goals; use
interpersonal skills to develop and
motivate others
Professionalism/
Work Ethic
Exhibit eective work habits such
as punctuality, working produc-
tively, personal accountability,
integrity, and ethical behavior
Career
Management
Identify skills, strengths, knowledge,
experiences, and areas of growth
related to career goals; navigate job
options and pursue opportunities
Global/
Intercultural
Fluency
Demonstrate openness, inclusive-
ness, sensitivity, and the ability to
interact respectfully with all people;
understand individuals’ dierences
Adapted from the NACE Career Readiness Competencies
29
APPENDIX B: ACTION VERBS & PROFICIENCY
Management & improved Communication marketed conceived
Leadership incorporated addressed mediated conducted
achieved increased advertised moderated contrasted
administered initiated arbitrated motivated critiqued
allocated inspected arranged negotiated detected
analyzed inspired articulated notified determined
appointed instituted authored observed diagnosed
approved launched called oriented disproved
arranged led circulated outlined evaluated
assembled maintained clarified participated examined
assigned managed coached persuaded experimented
attained merged collaborated presented explored
authorized motivated communicated promoted extracted
awarded navigated composed proofread formulated
chaired organized condensed proposed gathered
completed outlined conferred publicized identified
conceived overhauled consulted published inquired
conducted oversaw contacted purposed inspected
considered planned conveyed recommended interpreted
consolidated prepared convinced reconciled interviewed
contracted presided corresponded recruited invented
controlled prioritized counseled redirected investigated
converted procured debated referred located
coordinated produced defined reinforced measured
correlated provided demonstrated related organized
decided recommended described renegotiated remodeled
delegated reevaluated developed reported repaired
designated regulated directed represented reported
determined rejected discussed researched researched
developed reorganized drafted resolved reviewed
directed replaced edited responded searched
disapproved reported elicited reunited solved
discharged required emphasized showed studied
eliminated restored enlisted solicited summarized
emphasized reviewed explained specified surveyed
encouraged scheduled expressed spoke systematized
enforced secured facilitated suggested tested
engineered selected formulated summarized wrote
enhanced settled furnished synthesized
Technical
established signed incorporated translated
adapted
evaluated solved influenced transmitted
analyzed
executed specified informed tutored
applied
expanded sponsored interacted wrote
assembled
generated stipulated interpreted
Research budgeted
governed streamlined interviewed
analyzed built
handled strengthened involved
clarified calculated
headed supervised joined
coded computed
hired terminated judged
collected conserved
hosted lectured
compared constructed
implemented listened
30
converted facilitated reconciled presented motivated
correlated focused reduced produced performed
debugged guided reevaluated proposed prevented
designed illustrated researched refined provided
determined individualized retrieved researched referred
developed informed sold revised rehabilitated
devised initiated revitalized represented
Creative
engineered instilled rewrote resolved
acted
fabricated instructed set up served
adapted
financed lectured shaped simplified
applied
fortified mentored solved supplied
authored
handled motivated studied supported
began
inspected persuaded updated upheld
built
installed planned volunteered
combined Helping
maintained presented
composed adapted Clerical or Detail
manipulated set goals
conceived advised activated
operated simulated
conceptualized advocated altered
overhauled stimulated
condensed aided assembled
printed taught
constructed answered approved
programmed tested
created arranged arranged
rectified trade
customized assessed catalogued
regulated transmitted
designed assisted classified
remodeled tutored
developed brought collected
repaired updated
directed cared for compiled
replaced
Financial displayed clarified described
resolved
adjusted drew coached dispatched
restored
administered entertained collaborated edited
solved
allocated established coordinated estimated
specialized
analyzed estimated contributed executed
standardized
appraised fashioned cooperated gathered
studied
assessed forecasted counseled generated
trained
audited formed dealt implemented
upgraded
balanced formulated demonstrated inspected
utilized
budgeted founded diagnosed listed
Teaching calculated generated directed maintained
adapted compared illustrated educated monitored
advised computed initiated encouraged observed
assessed conserved integrated ensured operated
clarified corrected introduced expedited organized
coached determined invented facilitated overhauled
communicated developed investigated familiarized prepared
conducted estimated launched furthered processed
coordinated forecasted loaded guided proofread
critiqued managed modeled helped published
defined marketed modified influenced purchased
demonstrated measured molded inspired recorded
developed netted originated insured reduced
educated planned perceived intervened retrieved
enabled prepared performed led screened
encouraged programmed photographed maintained specified
evaluated projected piloted mentored streamlined
explained qualified planned modified systematized
31
tabulated retrieved perception (of) Provided
validated reviewed perceptive Referred
routed practical (experi- Regulated
Organizational
scheduled ence in) Repaired
approved
screened proficient (in) Reset
arranged
set up relentless (in Resourced
assembled
solved pursuit of) Restricted
catalogued
sorted rudimentary Reviewed
categorized
standardized sensitive (to) Secured
charted
submitted skilled (at, in) Supported
classified
supplied sophisticated Sutured
coded
systematized (understanding of) Trained
collected
tabulated strong (sense of, Volunteered
compiled
updated background in)
completed
validated successful (in, at)
conducted
verified uncommon
controlled
understanding (of)
corrected
Levels of Profi-
unusual
correlated
ciency (adjectives)
corresponded
accurate (in)
Clinical
determined
adept (in, at)
Admitted
dispatched
advanced (knowl-
Advanced
distributed
edge of)
Advocated
eliminated
alert (in)
Aided
engineered
competent
Assigned
executed
concise
Assessed
expanded
conversant (in)
Cared
filed
detailed (knowledge
Charted
generated
of)
Charged
implemented
eective (in)
Consoled
incorporated
empathy
Counseled
inspected
exceptional
Diagnosed
logged
exemplary
Distributed
maintained
expert (in, at)
Documented
monitored
extraordinary
Educated
obtained
fluent (in)
Evaluated
operated
functions (well)
Examined
ordered
gifted
Guided
organized
good (at)
Helped
prepared
great
Identified
processed
high (degree of)
Informed
procured
intermediate (knowl-
Qualified
provided
edge of)
Listened
purchased
judicious
Monitored
recorded
keen (sense of,
Nursed
registered
understanding of)
Practiced
reserved
knowledge (of)
Prevented
responded
master (of )
Proceeded
The University of Tennessee is an EEO/AA/Title VI/Title IX/Section 504/ADA/ADEA institution in the provision of its education and employment pro-
grams and services. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex,
pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability, or covered veteran status. The university name and its
indicia within are trademarks of the University of Tennessee. A project of the Center for Career Development with assistance from the UT Oce of Com-
munications and Marketing. PAN E01-0445-003-19. Job 379216
Great Work Environment; Leading National Lender; Community Service Leader
Career positions for ALL majors in downtown Knoxville!
Student Union, Level 2
Monday–Friday
8 a.m.–5 p.m.
865-974-5435
career.utk.edu
