Yulia Klymenko
5649 N Sunny Street Vancouver, WA 98686 • (360) 555-6721 • yulia.klymenko@wsu.edu
PROFILE
Excellent work ethic demonstrated by working 20 hours per week while maintaining high academic achievement
3 years of customer service experience, working to resolve issues and solve problems
Experience managing data and creating reports through Microsoft Word, Excel and Power Point
Proficient in Microsoft Office: Word, Excel, PowerPoint, OneNote, Access, Visio, and Project
Intermediate experience with Microsoft SQL, HTML, and Basic Java
EDUCATION
Bachelor of Arts in Business Administration
Major: Management Information Systems
Washington State University (WSU), Vancouver, WA
Expected May 20XX
GPA: 3.6
President’s Honor Roll : Spring 20XX, Fall 20XX, Spring 20XX, Fall 20XX
RELEVANT PROJECT
Project Title, Name of Class
WSU Vancouver
Semester 20XX
Start bullets with strong action verbs that describe the project. Remember to think of your audience as someone who
knows nothing about what you accomplished or about your class at WSU. What were the results?
Include any technical/computer skills you used, data analysis techniques or concepts.
When describing a group project make sure to emphasize specifically how YOU contributed to the project.
Highlight business skills you demonstrated: project management, collaboration, analysis, market research, customer
relationship management, writing skills, communication, presenting data, problem- solving, leadership.
RELEVANT EXPERIENCE
Help Desk Technical Support Intern, Clark Public Utilities
Vancouver, WA
October 20XX-Present
Utilize effective communication to provide assistance and troubleshoot concerns for customers and employees.
Install new personal computer systems and reviews, monitor and upgrade existing personal computer systems.
Maintain existing hardware and software.
Work directly with end-users, researching areas of challenge and work through problems with helpdesk callers.
Technology Assistant, Information Technology, WSU Vancouver
Vancouver, WA
August 20XX-May 20XX
Provided technical assistance to faculty and students in computer lab with 55 PC’s and 5 printers.
Troubleshoot problems with computers and other equipment; assist users with full utilization of available hardware and
software through effective customer service skills.
Assisted with inventory of software licensing; track and control loaning of technology equipment to school personnel.
OTHER EXPERIENCE
Server, Panda Express
Vancouver, WA
September 20XX-August 20XX
Promoted from hostess to server within 3 months, trained 3 other servers.
Received server of the month award, consistently met or exceeded sales goals.
Laborer, Synergy Construction
Vancouver, WA
May 20XX-June 20XX
Executed site-based construction projects with tight deadlines through effective organizational and communication skills.
LEADERSHIP & ACTIVITIES
Member, Society for Information Management Club, WSU Vancouver August 20XX-Present
Participant, Indoor Sports Adult Soccer League, Salmon Creek, WA June 20XX-Present
