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C. On the last day of each month, you will receive an email with the subject line, “Action Required:
Verify Your Monthly Enrollment”. Select “Yes, my enrollment is the same” to verify your
enrollment. If you don’t select a response within 14 days, the links in your email will expire and you
will need to call the ECC to verify your enrollment.
D. If your enrollment status has changed, select “No, my enrollment has changed.” Please contact
your School Certifying Official (SCO) to ensure your enrollment record with VA has been adjusted.
17. How does the phone option work?
You will contact the Education Call Center (ECC) at 1-888-GIBILL-1 (1-888-442-4551) and ask a
representative to verify enrollment on your behalf. You can call at any time the following month.
NOTE: ECC wait times may be high due to the number of students verifying enrollment each month.
Please note: if you opt into text message verification or email verification when you call into the ECC,
you will not receive a confirmation text or email.
18. Are the text messages secure?
Enrollment verification via text message is safe and secure. VA will never ask for your personal
information, such as social security number or bank account information, via text.
19. How do I verify my enrollment if I’m an international student?
Text verification is not available to students with international phone numbers. If you were not
automatically opted into email verification, you will need to call the Education Call Center (ECC) at
001-918-781-5678. The ECC is open Monday through Friday, 7am to 6pm CT.
20. Can I use text verification using WhatsApp or another VoIP phone number
(i.e., Google Voice)?
Short answer: No. Text verification is only available to students with U.S.-based numbers aligned with a
U.S.-carrier. If you have a Google Voice or WhatsApp number, you would not be able to use text
verification. If you have VoIP or What’s App Number on file and were not automatically enrolled into
email verification, you can call the Education Call Center (ECC) at 1-888-GIBILL-1 (1-888-442-4551) or
001-918-781-5678 for international students to opt into email verification.
21. What if I want to change how I verify my enrollment later?
You can opt out of text verification any time by replying STOP to a text message, but you’ll then need to
verify your enrollment by email or phone. If you previously opted out of text verification and would like
to opt in, call the Education Call Center.