AC 145-9A

U.S. Department

of Transportation

Federal Aviation

Administration

Advisory

Circular

Subject: Guide for Developing and

Evaluating Repair Station and

Quality Control Manuals

Date: 10/6/17 AC No: 145-9A

Initiated by: AFS-300 Change:

This advisory circular (AC) provides informational material for all repair station certificate

holders and/or applicants under Title 14 of the Code of Federal Regulations (14 CFR) part 145 to

develop and evaluate a Repair Station Manual (RSM) and Quality Control Manual (QCM). This

AC describes an acceptable, but not the only means, to develop a manual and comply with the

referenced regulations.

John S. Duncan

Executive Director, Flight Standards Service

10/6/17 AC 145-9A

CONTENTS

Paragraph Page

Chapter 1. General Information .................................................................................................. 1-1

1.1 Purpose .......................................................................................................................... 1-1

1.2 Cancellation .................................................................................................................. 1-1

1.3 Related 14 CFR Parts .................................................................................................... 1-1

1.4 Definition of Terms ....................................................................................................... 1-1

1.5 Background ................................................................................................................... 1-4

1.6 Where You Can Find This AC ...................................................................................... 1-4

1.7 AC Feedback Form ....................................................................................................... 1-4

Chapter 2. Manual Contents and Format .................................................................................... 2-1

2.1 The Manual(s) ............................................................................................................... 2-1

2.2 Combining Portions of the RSM with the QCM........................................................... 2-4

2.3 Identification and Control of Sections .......................................................................... 2-5

2.4 Sample Procedure Formats ........................................................................................... 2-6

Chapter 3. Manual Revision and Control ................................................................................... 3-1

3.1 Procedures for Revision ................................................................................................ 3-1

3.2 Provisions of Control .................................................................................................... 3-2

3.3 Electronic Format .......................................................................................................... 3-2

Chapter 4. Repair Station Organizational Chart ......................................................................... 4-1

4.1 Organizational Chart ..................................................................................................... 4-1

4.2 Duties and Responsibilities ........................................................................................... 4-2

Chapter 5. Repair Station and Quality Control Manual Elements .............................................. 5-1

5.1 Repair Station Personnel Roster ................................................................................... 5-1

5.2 Operations, Housing, Facilities, Equipment, and Materials ......................................... 5-3

5.3 Capability List (CL) ...................................................................................................... 5-6

5.4 Training Program Revision ........................................................................................... 5-8

5.5 Work Performed at Another Location .......................................................................... 5-9

5.6 Maintenance, Preventive Maintenance, and Alterations Performed for

Air Carriers Under 14 CFR Parts 121, 125, 129, and 135 .......................................... 5-14

5.7 Contract Maintenance Information ............................................................................. 5-18

5.8 Proficiency of Inspection Personnel ........................................................................... 5-23

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5.9 Current Technical Data ............................................................................................... 5-25

5.10 Inspection and QC System ........................................................................................ 5-28

5.11 Required Records and Recordkeeping ...................................................................... 5-38

5.12 Calibration of Measuring and Test Equipment ......................................................... 5-41

5.13 Taking Corrective Action on Deficiencies ................................................................ 5-45

Appendix A. Forms .................................................................................................................... A-1

Appendix B. Checklist ................................................................................................................B-1

List of Figures

Figure 2-1. Example Structure of a Single Manual System ...................................................... 2-5

Figure 2-2. Sample Procedure Format 1 .................................................................................... 2-7

Figure 2-3. Sample Procedure Format 2 .................................................................................... 2-8

Figure 2-4. Sample Procedure Format 3 .................................................................................... 2-9

Figure 2-5. Sample Procedure Format 4 .................................................................................. 2-11

Figure 4-1. Example Repair Station Organizational Charts ...................................................... 4-1

Figure 4-2. Narrative Format Sample ........................................................................................ 4-2

Figure 4-3. Outline/List Format Sample .................................................................................... 4-3

Figure 4-4. ISO/Industry Format Sample .................................................................................. 4-3

Figure 5-1. Roster Format Example 1 ....................................................................................... 5-2

Figure 5-2. Roster Format Example 2 ....................................................................................... 5-3

Figure 5-3. Roster Format Example 3 ....................................................................................... 5-3

10/6/17 AC 145-9A

1-1

CHAPTER 1. GENERAL INFORMATION

1.1 Purpose. This document is a guide for developing and evaluating the Repair Station

Manual (RSM) and Quality Control Manual (QCM) required by Title 14 of the Code of

Federal Regulations (14 CFR) part 145, §§ 145.207 through 145.211. This guide does not

provide a complete sample RSM and QCM for all repair stations. The examples included

illustrate one of many possible ways to comply with the regulations.

1.2 Cancellation. This advisory circular (AC) cancels AC 145-9 CHG 1, Guide for

Developing and Evaluating Repair Station and Quality Control Manuals,

dated March 19, 2009.

1.3 Related 14 CFR Parts. Parts 1, 21, 33, 39, 43, 65, 91, 121, 125, 129, 135, and 145.

1.4 Definition of Terms.

1.4.1 Acceptable. Data that meets the requirements of the applicable regulations.

1.4.2 Accountable Manager. The person designated by the certificated repair station (CRS)

who is responsible for and has the authority over all repair station operations that are

conducted under part 145, including ensuring that repair station personnel follow the

regulations and serving as the primary contact with the Federal Aviation

Administration (FAA).

Note: The FAA’s definition of an accountable manager may differ from the

European Aviation Safety Agency’s (EASA) definition of an accountable

manager; however, one person may serve both positions.

1.4.3 Approved. Approved, unless used with reference to another person, means approved by

the FAA or any person to whom the FAA has delegated its authority in the matter

concerned; or approved under the provisions of a bilateral agreement between the

United States and a foreign jurisdiction.

Note: For the FAA aviation safety inspector (ASI), “approved” or “approved by”

means the item has been formally approved by the FAA (or appropriate Civil

Aviation Authority (CAA)). Approvals are granted by letter, by a stamp of

approval, by the issuance of operations specifications (OpSpecs), or by other

official means.

1.4.4 Article. An aircraft, airframe, aircraft engine, propeller, appliance, or component part.

1.4.5 Capability List (CL). A CL is a list of articles by make and model or other nomenclature

in which the repair station is rated to perform maintenance, preventive maintenance, or

alterations.

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1.4.6 Contract Maintenance. Entering into an agreement between the originating CRS and

another person or entity (FAA certificated or noncertificated) to perform maintenance

functions on an article. The originating repair station will exercise the privileges of its

certificate and assume responsibility for the work performed by the contracted person or

entity.

1.4.7 Correction. A correction is an action to eliminate an identified nonconformity as it relates

to the articles or the maintenance processes.

1.4.8 Corrective Action. Corrective action is an action to eliminate the cause of an identified

nonconformity or other undesirable condition to prevent its recurrence. An example of a

corrective action could be accomplished as a proactive initiative, such as a technically

conforming article could be removed because of an upcoming life limit.

1.4.9 Designated Engineering Representative (DER). A private person designated by the FAA

Administrator to act as its representative for examining, inspecting, and testing aircraft

and related data. A DER may recommend approval or approve data within the limitations

of his or her Certificate of Authority (COA).

1.4.10 Directly in Charge. Having the responsibility for the work of a CRS that performs

maintenance, preventive maintenance, alterations, or other functions affecting aircraft

airworthiness. A person directly in charge does not need to physically observe and direct

each worker constantly, but must be available for consultation on matters requiring

instruction or decision from a higher authority.

1.4.11 Line Maintenance. Line maintenance is any unscheduled maintenance resulting from

unforeseen events, or scheduled checks that contain servicing and/or inspections that

do not require specialized training, equipment, or facilities.

1.4.12 Maintenance. Inspection, overhaul, repair, preservation, and the replacement of parts,

excluding preventive maintenance.

1.4.13 Maintenance Function. A step or series of steps in the process of performing

maintenance, preventive maintenance, or alterations.

1.4.14 Major Alteration. An alteration not listed in the aircraft, aircraft engine, or propeller

specifications that:

1. Might appreciably affect weight, balance, structural strength, performance,

powerplant operation, flight characteristics, or other qualities affecting

airworthiness; or

2. Is not done according to accepted practices or cannot be done by elementary

operations.

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1.4.15 Major Repair. A repair that:

1. If improperly done, might appreciably affect weight, balance, structural

strength, performance, powerplant operation, flight characteristics, or other

qualities affecting airworthiness; or

2. Is not done according to accepted practices or cannot be done by elementary

operations.

1.4.16 Mobile Field Service. Repair station personnel, materials, tools, and equipment deployed

to perform work away from the fixed location for a special circumstance and/or for

recurring work.

1.4.17 Mobile Maintenance Unit. A vehicle deployed by the repair station to transport materials,

equipment, data, and personnel from one location to another.

1.4.18 Operations Specifications (OpSpecs). The official documents that describe the

authorizations, ratings, and limitations of the repair station.

1.4.19 Preventive Maintenance. Simple or minor preservation operations and the replacement of

small standard parts not involving complex assembly operations.

1.4.20 Procedure. A specified way to perform an activity or a series of steps, such as a procedure

that describes the methods, steps, or means to carry out policy. A procedure should

include who performs each task and when, where, and how the task is performed.

1.4.21 Quality Control Manual (QCM). A manual that describes the inspection and quality

control (QC) procedures used by the repair station.

1.4.22 Rating. A part of the repair station’s certificate that describes the special conditions,

privileges, or limitations issued under § 145.59 and/or § 145.61.

1.4.23 Repair Station Manual (RSM). A manual that describes the procedures and policies of a

repair station’s operations.

1.4.24 Required Inspection Item (RII). The requirement to inspect an item of maintenance that,

if not performed properly, or is done with improper parts or materials, could result in a

failure, malfunction, or defect, endangering the safe operation of the aircraft. An RII must

be inspected by a trained, qualified, and authorized inspector. The inspector must be

listed on the repair station’s roster but cannot be the same individual who performed the

work. (Refer to part 121, § 121.371; part 125, § 125.251; and part 135, § 135.429 for

details of this requirement.)

1.4.25 Supervisor. Person or persons employed by the repair station that direct the work

performed under the repair station certificate and OpSpecs. The supervisor must also

oversee the work performed by any individuals who are unfamiliar with the methods,

techniques, practices, aids, equipment, and tools used to perform the maintenance,

preventive maintenance, or alterations.

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1.4.26 Temporary/Temporarily. Transient; an arrangement without permanency, lasting for a

limited time.

Note: The phrase “temporary transport” (especially as it relates to § 145.203(b) of

the rule) is not defined or explained in the regulation or the preambles. An

unspecified return-to-base frequency cannot be read into the current rule.

1.4.27 Traceability. The ability to verify the history, location, or application of an item by means

of documented recorded identification.

1.4.28 Tracking. A method developed and utilized by the certificate holder to identify the

location of work being performed away from the fixed location (by mobile field services,

maintenance units, or other means).

1.5 Background. The FAA has revised this AC to incorporate policies and procedures

identified in related FAA guidance for clarity and consistency. It also clarifies the

minimum requirements for an RSM and QCM and provides guidance for items that

should be included in these manuals. The RSM and QCM are essentially a “living”

manual system. When regulations change or FAA guidance is revised, as well as when

the repair station’s procedures and operations change, the manual(s) and procedures need

to be reviewed, revised, and followed. Although repair stations range from very small

(e.g., 1–2 person) operations to very large (e.g., 1,000+ person) repair stations, the

suggested procedures within this AC should assist repair stations of all sizes in designing

procedures that meet the intent of the regulations and its individual operations.

1.6 Where You Can Find This AC. You can find this AC on the FAA’s website at

http://www.faa.gov/regulations_policies/advisory_circulars.

1.7 AC Feedback Form. For your convenience, the AC Feedback Form is the last page of

this AC. Note any deficiencies found, clarifications needed, or suggested improvements

regarding the contents of this AC on the Feedback Form.

10/6/17 AC 145-9A

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CHAPTER 2. MANUAL CONTENTS AND FORMAT

2.1 The Manual(s).

2.1.1 Combining Information. The applicant/certificate holder may combine portions required

by § 145.209 with portions required by § 145.211 into one section or chapter of the

manual system. For example, the procedures required in § 145.209 for RSM revision and

the procedures required in § 145.211 for QCM revision could be combined into one

chapter/section titled “Manual Revision.” The manual(s) content must include procedures

required by the regulations, but may be formatted in any manner easily understood by

employees of the repair station.

2.1.2 Accessibility. The repair station’s current RSM must be accessible for use by

repair station personnel required by part 145 subpart D, as stated in § 145.207.

Section 145.211 includes a QC system in which the CRS must prepare and keep current a

QCM and requires repair station personnel to follow the QC system.

2.1.3 Checklist. Appendix B, Checklist, may be used to assist the applicant/certificate holder in

reviewing the content of its manual(s). All items listed on the checklist may not be

applicable to each repair station due to differences in ratings, sizes, and types of

maintenance performed.

2.1.4 Submit the Manual. The applicant/certificate holder may submit the manual(s) to the

responsible Flight Standards office on paper or electronically. If the repair station submits

the manual as part of an initial certification, the manual may be submitted together with

related documents, such as the application form and repairmen applications, to the

responsible Flight Standards office. If the repair station submits the manual

electronically, they should discuss the format, software, and revision procedures with the

responsible Flight Standards office before submittal. The repair station must follow the

procedures described in its manual when submitting revisions to an existing manual (see

Chapter 3, Manual Revision and Control).

2.1.5 Required Content. The basic regulatory requirements for manual content are listed below

and will be discussed in detail in the following sections of this AC.

2.1.5.1 RSM Elements.

1. Manual Revision and Notifying the Responsible Flight Standards

Office. Procedures for revising the RSM and notifying the

responsible Flight Standards office of revisions to the manual,

including how often the office will be notified of the revisions

(refer to § 145.209(j)).

2. Identification and Control of Sections of the Manual. A description

of the system used to identify and control sections of the RSM

(refer to § 145.209(k)).

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3. Organizational Chart (§ 145.209(a)). An organizational chart

identifying:

• Each management position with authority to act on behalf of the

repair station.

• The areas of responsibility assigned to each management position.

• The duties, responsibilities, and authority of each management

position.

4. Rosters. Procedures for maintaining and revising the rosters

required by § 145.161 (refer to § 145.209(b)).

5. Housing and Facilities:

• A description of the housing (refer to § 145.209(c)). For example, this

may include dimensions, construction method, heating, ventilation

systems, environmental protection, lighting, door openings, and

physical address.

• A description of the facilities, including the layout of the shop, hangar,

work areas, segregation areas, material storage, or machining.

• A description of the equipment, tooling, and materials used to perform

maintenance (refer to § 145.209(c)).

Note: The description of materials used to perform maintenance

should not be a physical description of the material, but rather an

explanation of the repair station’s handling and storage of the

materials. If materials require specific environmental controls or

cannot be stored next to certain chemicals or solvents, these should

be identified. For example, it would not be acceptable to store

oxygen equipment near petroleum products.

• If the repair station does not own the equipment, tools, and materials

necessary to perform the maintenance, preventive maintenance, or

alterations under its repair station certificate and OpSpecs in

accordance with part 43, include procedures in the manual that

describe how the repair station will obtain them (lease, rentals, etc.).

6. CL. Procedures for (if applicable):

• Revising the CL provided in §§ 145.209(d)(1) and 145.215.

• Responsible Flight Standards office notification of revisions to the list,

including how often the repair station will notify the office of revisions

(refer to § 145.209(d)(1)).

• Performing the self-evaluation required by §§ 145.209(d)(2)

and 145.215(c), including methods and frequency of such evaluations

and procedures for reporting the results to the appropriate manager for

review and action.

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7. Training Program. Procedures for revising the training program

and submitting revisions to the responsible Flight Standards office

for approval, in accordance with the procedures required by

§ 145.209(e).

8. Procedures Governing Work Performed at Another Location

(§ 145.209(f)):

• The work is necessary due to a special circumstance, as identified in

§ 145.203(a); or

• The work is performed on a recurring basis and the RSM includes

procedures for accomplishing the work at a place other than the repair

station’s fixed location, as identified in § 145.203(b).

9. Procedures for Maintenance, Preventive Maintenance, or

Alterations Performed Under § 145.205 (if applicable). Procedures

for performing maintenance, preventive maintenance, and

alterations for certificate holders under parts 121, 125, and 135,

and for foreign air carriers or foreign persons operating a

U.S.-registered aircraft in common carriage under part 129

(refer to § 145.209(g)).

10. Contract Maintenance Procedures. Procedures for:

• Maintaining and revising the contract maintenance information

required by § 145.217(a)(2)(i), including submitting revisions to the

responsible Flight Standards office for approval (refer to

§ 145.209(h)(1)).

• Maintaining and revising the contract maintenance information

required by § 145.217(a)(2)(ii) and notifying the responsible Flight

Standards office of revisions to this information, including how often

the office will be notified of revisions (refer to § 145.209(h)(2)).

11. Required Records and Recordkeeping System. A description of the

required records and the recordkeeping system used to obtain,

store, and retrieve the required records per §§ 145.209(i)

and 145.219.

2.1.5.2 QCM Elements.

1. Revision Procedures and Notifying the Responsible Flight

Standards Office. Refer to § 145.211(d).

2. Qualifying and Surveilling Noncertificated Persons Performing

Maintenance, Preventive Maintenance, or Alteration for the Repair

Station. Refer to § 145.211(c)(1)(vi).

3. Establishing and Maintaining Proficiency of Inspection Personnel.

Refer to § 145.211(c)(1)(iv).

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4. Establishing and Maintaining Current Technical Data. Refer to

§ 145.211(c)(1)(v).

5. Inspection System. Description and procedures for (refer to

§ 145.211(c)(1)(i), (ii), (iii), and (vii)):

• Inspecting incoming raw materials.

• Performing preliminary inspection of all articles that are maintained.

• Inspecting all articles that have been involved in an accident for

hidden damage before maintenance, preventive maintenance, or

alteration is performed.

• Performing final inspection and return to service.

6. Calibration of Measuring and Test Equipment, Including Intervals

of Calibration. Refer to § 145.211(c)(1)(viii).

7. Taking Corrective Action on Deficiencies. Refer to

§ 145.211(c)(1)(ix).

8. References. References, where applicable, to the manufacturer’s

inspection standards for a particular article, including reference to

any data specified by that manufacturer (refer to § 145.211(c)(2)).

9. Samples of Inspection Forms and Instructions for Completion.

May be a separate manual (refer to § 145.211(c)(3)).

10. Portions Recommended for Manual Organization:

• Table of Contents.

• List of Effective Pages (LEP).

• Record of Revisions.

2.2 Combining Portions of the RSM with the QCM.

2.2.1 Possible Combination. Figure 2-1, Example Structure of a Single Manual System,

illustrates one of several possible combinations that applicants/certificate holders could

use to structure a single manual system. It includes the procedures required in both the

RSM and the QCM. Other combinations may be possible depending upon the ratings,

size, and complexity of the repair station. The manual’s content must include the

applicable procedures required by the regulations, but may be formatted in any manner

easily understood by employees of the repair station.

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Figure 2-1. Example Structure of a Single Manual System

Repair Station Manual

Element

Quality Control Manual

Element

Possible

Chapter/Section

Title

Training program,

revision, notifying

responsible Flight

Standards office

Establishing and

maintaining proficiency

of inspection personnel

Training

Maintaining and revising

contract information

Qualifying and surveilling

noncertificated persons

Contract Maintenance

Manual revision,

responsible Flight

Standards office

notification,

identification, and control

of sections

Manual revision and

responsible Flight

Standards office

notification

Manual Control

Records and

recordkeeping system

Establishing and

maintaining current

technical data

Document Control

Etc.

2.2.2 Meeting Manual Requirements. The repair station should include a table referencing the

manual contents listed in §§ 145.209 and 145.211 to clearly identify that the RSM and

QCM meet regulatory requirements.

2.3 Identification and Control of Sections.

2.3.1 Page Numbering. Sequential numbering of the manual(s) from front to back may cause

difficulty for the revision process. A minor revision to one of the first pages may cause a

change in the content of each successive page. The FAA advises the repair station to

divide the manual into several sections, so that a revision to one page of a section does

not affect the entire manual.

2.3.2 Related Subject Matter. Most RSMs are divided into sections of similar subject matter.

For instance, one section of the manual may contain all of the procedures related to the

inspection system. The repair station may establish these sections, or the sections may be

contained within an established industry format (such as the International Organization

for Standardization (ISO)). The sample formats included in this chapter contain a few

examples of the many possible methods used for identification. The sections may consist

of several similar individual procedures grouped together through a common numbering

system, or several similar procedures described in narrative format within a section.

Regardless of the method used, each section must be identified and controlled.

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2.3.3 Table of Contents. Many RSM sections are controlled using a table of contents. The table

of contents lists each section of the manual and the location in the manual. Some

repair stations choose to reissue a complete section of the manual if any page within that

section is revised. The table of contents for those facilities may indicate revision status

for each section, rather than each page.

2.3.4 Master Document Control List. Some RSMs are controlled using a master document

control list. This document lists each procedure and the revision status of that procedure.

A unique number and revision status should identify each procedure within the manual

system. If a page within a procedure is revised, the entire procedure is reissued. In this

system, each procedure is identified and controlled, rather than each section.

2.3.5 Section Control. The procedures to control sections of the manual should address

(as applicable):

• Identification;

• Revision status;

• Page numbering;

• Issue date; and

• Approvals of internal personnel responsible for the manual and revisions.

2.3.6 Additional Combinations. Additional combinations that work effectively within the

facility and are acceptable to the FAA principal inspector (PI) may be included in the

manual system.

2.4 Sample Procedure Formats. The following samples are provided to help the manual

writer determine a possible format for the procedures in the manual system. These are

only four examples of many possible formats. Part 145 sets the requirements for content,

not format. The format used for the procedures in the manual should fit the size and

complexity of the facility. If there are existing procedure manuals in the facility, the

manual writer may wish to include the same format in the RSM(s). If facility employees

are accustomed to a particular format, the manual writer should continue to use that

format.

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Figure 2-2. Sample Procedure Format 1

2.4.1 Format 1 Discussion.

2.4.1.1 Advantages. Figure 2-2, Sample Procedure Format 1, includes each of the

six Safety Assurance System (SAS) safety attributes to assist in designing a

procedure in a narrative format. This format is easy to write, as long as the

author remembers to include all of the safety attributes. This format is usually

easy for the reader to understand and requires no special training for the

author or reader.

2.4.1.2 Disadvantages. The narrative can easily become too complex or wordy. The

author may fail to include all of the safety attributes of the procedure. The

narrative must be presented in a logical sequence so the reader can easily

understand the flow of the procedure.

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Figure 2-3. Sample Procedure Format 2

THE JOHN SMITH COMPANY OPERATING PROCEDURE 123

Title: Receiving Inspection Page 1 of 4

Revision: A Issue Date: November 12, 2001

---------------------------------------------------------------------------------------------------------

Reason: To ensure consistent quality of incoming raw material.

Scope: Applies to all raw material shipments received. This procedure does not apply to

incoming parts received for repair.

Responsibility: The receiving inspector is responsible for inspecting all incoming raw

materials.

Procedure:

1. The receiving inspector will visually inspect the container (if used) and/or material

for any shipping or handling damage.

2. The receiving inspector will immediately report any shipping or handling damage to

the purchasing department.

3. Compare the purchase order (copy located in receiving file) with the shipping

document to ensure the material is correct.

4. Etc.

2.4.2 Format 2 Discussion. Figure 2-3, Sample Procedure Format 2, assigns responsibility as

part of each procedure. The narrative should be written in a format easily understood by

the person who uses and must follow the procedure. Note that the format also includes

revision status, issue date, and page numbering. The reason and scope may be used to

state the company policy or objective.

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Figure 2-4. Sample Procedure Format 3

John Smith Overhaul & Repair

Quality Procedure—Control of Inspection, Measuring, and Test Equipment

QP 4.11

Approval

Revision/Date

Reason for Change

John Smith, Sr.

Jane Doe

Original—04/01/2000

Original issue

John Smith, Sr.

Jane Doe

A—06/15/2000

Added gage request

form

1.0 Purpose: To ensure that all precision tools and equipment are properly calibrated,

identified, and maintained.

2.0 Scope: This procedure applies to all employees who use inspecting, measuring, and

testing equipment, and those who calibrate that equipment.

3.0 Responsibility: The Director of Quality is responsible for ensuring that all inspecting,

measuring, and testing equipment is calibrated and traceable. Only trained and qualified

personnel are permitted to adjust and calibrate equipment.

4.0 Reference Documents:

4.1 QAP 15.0, Inspection and Test Status.

4.2 MIL-STD-120 Gage Inspection.

4.3 Work Instruction (WI) 4.11-1 through WI 4.11-20.

5.0 Definitions:

5.1 Accuracy of Measurement: The closeness of the agreement between the result

of a measurement and the conventional true value of the measurement.

5.2 Uncertainty of Measurement: The result of the evaluation aimed at

characterizing the range within the true value of a measurement. It’s estimated

to lie generally within a given likelihood.

5.3 Etc.

5.4 Etc.

6.0 Procedure:

6.1 The gage calibration technician will maintain a computerized list of all

precision tools and equipment using the Gage Control software program.

6.2 During the first week of the month, the gage technician should run the

“Calibration Required” report, listing all tools and equipment that must be

calibrated before the end of the month.

6.3 The gage calibration technician will issue a John Smith Recall Slip (Form 789)

to the department or individual. This form states which tools are due for

calibration and the date they must be returned to the tool crib.

6.4 Etc.

7.0 Records:

7.1 Form 789, Recall Slip.

7.2 Form 456, Record of Calibration.

7.3 Form 123, Identification Sticker.

7.4 Etc.

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2.4.3 Format 3 Discussion. Figure 2-4, Sample Procedure Format 3, is often used for

procedures included in an ISO 9000 quality management system document. Note that

space is provided to document approval and release of the document (part of a document

control system). Terms used within the procedure are defined. Additional documents

associated with this procedure are listed. The format is structured (perhaps too structured)

for some organizations. The procedure follows a standard numbering system for each

portion of the procedure, allowing for precise reference for paragraphs that may be

discussed or revised. Work instructions and records may follow the same numbering

convention (e.g., QP 4.12, WI 4.12-1, and Form 4.12-A). Forms may be included within

the procedure or in a separate forms section of the manual system.

2.4.4 Introduction to Figure 2-5, Sample Procedure Format 4.

2.4.4.1 The following flowchart illustrates another possible method of presenting a

procedure. Although the sample illustrates a simple procedure, complex

processes could also be presented using a flowchart. The person using the

manual would need to be familiar and comfortable with flowcharts and

flowchart symbols.

2.4.4.2 The flowchart process may also be used to develop a procedure that was not

previously documented. The procedure could be initially drawn on paper

using a flowchart, and then described using the narrative format in the manual.

This process works well when the users of the manual are more comfortable

with narrative procedures rather than flowcharts.

2.4.4.3 Another possible use of the flowchart is to verify if a narrative procedure will

work. This process is essentially the opposite of the process previously

described. While reading the narrative of the procedure, a flowchart is created

to visually represent the various steps. A review of the completed flowchart

will show any redundant or missing steps.

2.4.4.4 A flowchart can also be used during a process audit. The auditor creates a

flowchart while reviewing the performance of a particular process. The

auditor then compares the process he or she observed with the process

described in the manual. Any differences may be noted in the auditor’s report.

2.4.5 Format 4 Discussion. Format 4 requires the reader to have some familiarity with

flowcharts, but can be easily understood by someone who understands the format.

Because the flowcharts contain fewer words than other formats, the process can be read

and understood quickly. This format takes longer to develop unless the author has

specific software for that purpose.

10/6/17 AC 145-9A

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Figure 2-5. Sample Procedure Format 4

10/6/17 AC 145-9A

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CHAPTER 3. MANUAL REVISION AND CONTROL

3.1 Procedures for Revision.

3.1.1 References. Title 14 CFR part 145:

• Section 145.207(e).

• Section 145.209(j).

• Section 145.209(k).

• Section 145.211(c)(4).

• Section 145.211(d).

3.1.2 Requirements. The RSM and the QCM must contain procedures for revising the

manual(s) and notifying the responsible Flight Standards office of revisions.

Note: The regulations do not require FAA review and acceptance of revisions

before implementation, provided the repair station follows the revision procedures

in its manual. The repair station should have a procedure in its manual to recall

revisions if the FAA finds a revision unacceptable.

3.1.3 Control Submissions and Revisions. This section of the manual must contain procedures

to control the original submission of the manual and subsequent revisions. The

procedures should ensure that persons issued a manual receive revisions. Repair station

employees may require training on the content of the revisions, especially if a standard

operating procedure (SOP) or inspection procedure is changed.

3.1.4 Control System Description. The manual must include a description of the system used to

identify and control sections of the manual. The format and structure of this system is not

specified by the regulation. This flexibility will accommodate the technological changes

that permit repair stations to maintain and revise the manuals in different formats and

manners.

3.1.5 Procedures. Regardless of the media used for the manual, the procedures for making

revisions should include:

1. A person who is clearly identifiable (by title) has the responsibility for the

quality of the process for making revisions.

2. A person who is clearly identifiable (by title) has the authority to set up and

change a process and will submit revisions to the FAA for review and

acceptance.

3. How will the repair station incorporate changes to revisions and document

methods to accomplish a process?

4. How will the repair station control revisions and submittals by checks and

restraints designed into the process to ensure the desired result?

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5. Are the process measures used to validate a process and identify problems or

potential problems in order to correct them?

6. What interfaces and interactions between processes that must be managed in

order to ensure desired outcomes are there?

7. How will the repair station ensure that the RSM is accessible for use by repair

station personnel?

8. Identification of each revision to the text on each affected page. For example,

a vertical bar in the margin or other suitable method may indicate the revised

portion of text.

3.2 Provisions of Control. If the manual is in paper format, the revision and control part of

the manual should contain the following (or equivalent) information:

3.2.1 Revisions. Procedures for revising the RSM and notifying the responsible Flight

Standards office of revisions, including how the FAA will be notified of revisions.

3.2.2 Details. Provisions for selecting the revision number, the date of the revision, the pages

revised, and a place for the person making the revisions to the assigned manual to sign or

initial.

3.2.3 Manual Control Number and Assignment. Although the regulations do not state how

manuals should be controlled, they do state that a manual control should be included in

the procedures. The FAA suggests that each manual have a unique number assigned to it

and the name of the individual, department, or group assigned to that particular manual.

The manual procedure should identify who will maintain a master distribution list that

contains the manual number, assigned individual, and revision status.

Note: An acknowledgement form is a common method of tracking the receipt and

insertion of the revision by the manual holder, which ensures accountability. With

this method, after receiving a revision, each manual holder inserts the revised

pages into the manual, records incorporation of the revision in the record of

revisions, and returns the signed acknowledgement form to the person responsible

for manual control.

3.3 Electronic Format. The manual(s) may be maintained on a computer network or other

electronic medium. AC 120-78, Electronic Signatures, Electronic Recordkeeping, and

Electronic Manuals, provides additional guidance for electronic systems.

3.3.1 Network. If the manual is maintained on a network server, the following concerns should

be addressed in the procedures:

1. Security. How will the repair station ensure that only authorized personnel

make any changes? Who (by title) will be authorized to make those changes

and how is that person authorized?

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3-3

2. Access. Have the employees been trained to access the manual on the

network? Is access protected by passwords? Do all of the supervisors and

inspectors have access to the manual?

3. Revisions. How will the user know that the manual has been revised, and the

content of that revision?

4. Availability. How will the repair station ensure that the current manual(s) are

available for all shifts? How will the repair station ensure that manual users

will have access to the manuals in the event of Internet or computer outages?

3.3.2 Disk. If the manual is maintained on a disk, the following concerns should be addressed

in the procedures:

1. How will the manual and any subsequent revisions be distributed? How will

receipt of the revision be documented?

2. Is the software used for writing the manual compatible with the software used

by all manual holders, including the FAA?

3. Are all of the manual holders trained on the procedures necessary to access

the manual at their workstations?

4. How can station personnel verify if the disks are current before they use

them?

Note: Federal agencies can no longer refuse electronic versions of manuals,

forms, record systems, etc. Federal law prohibits agencies from making the use of

electronic media more difficult, or from requiring additional steps or procedures

for users of electronic media.

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CHAPTER 4. REPAIR STATION ORGANIZATIONAL CHART

4.1 Organizational Chart.

4.1.1 Reference. Title 14 CFR part 145, § 145.209(a).

4.1.2 Authority. The organizational chart identifies (by title only) each management position

with authority to act on behalf of the repair station. If the repair station performs work for

air carriers or air operators under § 145.205 and is performing Required Inspection Items

(RII), the FAA suggests that the chart reflect the separation between the maintenance and

inspection departments.

Figure 4-1. Example Repair Station Organizational Charts

4.1.3 Procedure Details. Ensure that the following concerns are addressed in the manual

procedures.

4.1.3.1 Are the titles and reporting structure for the organizational chart appropriate

for the facility?

4.1.3.2 Are the titles for the positions the same throughout the manual?

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4.1.3.3 Is each management position with authority to act on behalf of the repair

station identified?

4.1.3.4 Is an accountable manager designated?

4.2 Duties and Responsibilities.

4.2.1 Organization. This section may be combined with the organizational chart as one

section/chapter of a manual system. If the repair station documents its procedures in a

format that includes a Responsibility section in each procedure, it will not need to have a

separate Duties and Responsibilities section (see Chapter 2, Figure 2-3, Sample

Procedure Format 2, and Figure 2-4, Sample Procedure Format 3).

4.2.2 Area of Responsibility. This section includes the area of responsibility assigned to each

management position and the duties, responsibilities, and authority of each management

position. Ensure that the duties and responsibilities are appropriate and that the positions

exist within the company. Although not required by the regulation, many repair stations

choose to include duties and responsibilities beyond the required management personnel.

Positions described in the organizational chart should be included in the Duties and

Responsibilities section to ensure consistency.

4.2.3 Additional Responsibilities. Duties and responsibilities that are outside the scope of the

management, but are part of the regulatory requirements, should be described in this

section of the manual (e.g., equipment maintenance, approval for return to service,

applications for repairmen, and so forth).

Note 1: Only titles, not names, should appear in this section. Titles should be the

same as on the organizational chart and elsewhere in the manual.

Note 2: Titles used in the following format samples are only examples.

Figure 4-2. Narrative Format Sample

Owner/President: The Owner/President is responsible for the overall operation

of (name of the repair station) in accordance with the applicable Code of Federal

Regulations (CFR). The Owner/President’s duties include maintaining an

adequate and knowledgeable staff to plan, perform, supervise, and inspect the

work being performed on civil aviation articles. The Owner/President may

delegate all duties to the qualified persons as necessary. However, such delegation

does not relieve the Owner/President of the overall responsibility.

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4-3

Figure 4-3. Outline/List Format Sample

Quality Manager: The Quality Manager reports to the President and is

responsible for managing the repair station quality control (QC) system. The

duties of the Quality Manager include:

(1) Supervising all inspection personnel.

(2) Maintaining a current file of pertinent technical data, including CFRs,

specifications, manufacturer’s maintenance manuals, Service Bulletins (SB),

Airworthiness Directives (AD), and other data acceptable to or approved by the

FAA.

(3) Ensuring the proper execution of FAA Form 337, Major Repair and Alteration

(Airframe, Powerplant, Propeller, or Appliance), when required.

(4) Etc.

Figure 4-4. ISO/Industry Format Sample

The duties and responsibilities may be addressed in the management responsibility

section of the manual (i.e., section 4.1).

a. The following questions or concerns are offered as a guide and are intended to help the

facility initiate the procedures in its RSM. They should not be considered all-inclusive. Each

facility is unique and therefore may require additional procedures to verify regulatory

requirements and the needs of the repair station.

(1) Do the duties and responsibilities include the areas of responsibility assigned to each

management position?

(2) Do the duties and responsibilities indicate the reporting structure (to what other

position does each report)?

(3) Does the narrative describe the job function(s) that person performs (i.e., calibration,

training, personnel management)?

(4) Do the procedures ensure that the duties and responsibilities of supervisory and

inspection personnel are performed in their absence?

(5) Does the manual have a procedure to determine if a supervisor or inspector is

qualified for any delegated duties?

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b. Consider the following when assigning duties and responsibilities within the

repair station:

(1) Is each supervisor certificated?

(2) Do the inspectors understand, read, and write English?

(3) Are persons with approval for return to service authority certificated?

10/6/17 AC 145-9A

5-1

CHAPTER 5. REPAIR STATION AND QUALITY CONTROL MANUAL ELEMENTS

5.1 Repair Station Personnel Roster.

5.1.1 References. Title 14 CFR part 145:

• Section 145.161.

• Section 145.209(b).

5.1.2 Records of Management, Supervisory, and Inspection Personnel. Personnel rosters are

lists of management and supervisory personnel that include repair station officials who

are responsible for its management and the names of its supervisors who oversee

maintenance functions. These rosters can be maintained in paper or electronic format, but

they must be made available to the FAA.

5.1.3 Roster Format. Each repair station may develop its own roster format, as long as it

contains all of the appropriate names and employment summaries of each individual

listed on the roster and required by § 145.161(a)(1) through (3).

5.1.4 Manual Inclusion. The rosters do not need to be included in the manual, but the

procedures for maintaining and revising the rosters must be in the manual. If the rosters

are not included in the manual, the procedure should describe how the roster will be made

available to the FAA. The procedure should describe how the roster will be revised

within 5 business-days when there is a change caused by termination, reassignment,

change in duties or scope of assignment, or addition of any personnel.

5.1.5 Combination Roster. Although not required by regulation, it may be appropriate for the

repair station to develop a combination roster, which would include initials, signatures,

stamp numbers, certificate numbers, or any other information used to designate the

authority of inspection or supervisory personnel who can sign/stamp off work documents

or approve articles for return to service.

5.1.6 Employment Summaries. The repair station must maintain employment summaries for

each person whose name appears on the rosters. Employment summaries are required by

§ 145.161(a)(4)(i) through (v), to include present title, total years of experience and the

type of maintenance work performed, past relevant employment with names of employers

and periods of employment, scope of present employment, and the type of mechanic or

repairman certificate held and the ratings on that certificate, if applicable.

5.1.7 Roster Procedures. The following questions should be answered during the development

of the procedures concerning the rosters:

1. Who is responsible (by title) for maintaining the rosters and employment

summaries in current condition? Has an alternate been designated?

2. Where will the rosters be located? How will the rosters be made available to

the FAA?

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5-2

3. How will the rosters be revised within 5 business-days?

4. Is authority to approve an article for return to service shown on the rosters?

Who is responsible for designating those individuals, and how are those

individuals designated?

5. Are the managers, supervisors, inspectors, and persons authorized to approve

articles for return to service all listed on the rosters?

6. Are the supervisors certificated, and with what type of certificate?

7. Are the persons authorized to approve articles for return to service

certificated? (Each person authorized to approve articles for return to service

must be certificated under 14 CFR part 65, unless located outside the

United States.)

8. Are there employment summaries for each person on the roster?

5.1.8 Examples. The following are examples of possible roster formats.

Figure 5-1. Roster Format Example 1

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5-3

Figure 5-2. Roster Format Example 2

Section: III

Date Completed: 11/13/2001

Revision No. 1

Personnel

Title: Chief Inspector/Repairman

Authorized Signature:

Kyle R. Bowman

FAA Airman Certificate Held: Repairman No. 123456789

Authorized to Sign: Logbooks and other approvals for return to service, Malfunction and

Defect Reports

Figure 5-3. Roster Format Example 3

John Smith Component Repair, Inc.

Effective Date: 11/13/2001

Supervisory and Inspection Personnel Roster

TITLE

NAME

CERT. TYPE & NO.

AUTHORITY

CEO

John Smith

N/A

Q.C. Manager

Jane Smith

Repairman 1234567

FPI, Machining

Foreman

Dan Jones

Repairman 98765432

Machining, Cleaning

Chief Inspector

David Jones

N/A

5.2 Operations, Housing, Facilities, Equipment, and Materials.

5.2.1 References:

• Title 14 CFR part 43.

• Sections 145.101 through 145.109.

5.2.2 Operations. This section of the manual should include a general description of the repair

station operations. The manual should describe how the repair station operates, from

receiving an article for maintenance to approval for return to service. The description

could be in a narrative, flowchart, or other format. Any/all standard operating procedures

(SOP) developed for the facility could be included to aid in describing the repair station’s

normal, day-to-day business practices and/or operations.

5.2.3 Housing and Facilities. This section should include a description of the housing and

facilities. This also could be in a narrative, flowchart, or other format, such as a drawing

showing the floor plan of the facility. A drawing of the facility depicting the areas of

10/6/17 AC 145-9A

5-4

repair station operations is not regulatory, but can be helpful in describing the housing

and facilities. If using a drawing to further describe the areas of operation within the

repair station, the drawing could include the entrance(s), parking areas, and street

locations. The drawing and description may include the type of heating, lighting,

equipment location, shop areas, electrical, and compressed air outlets. A description of

any facilities used for spray painting, avionics, engine or airframe repair, or any other

work that would have special requirements should be included.

5.2.4 Equipment, Tools, and Materials.

5.2.4.1 The repair station must have the equipment, tools, and materials necessary to

perform the maintenance in accordance with part 43. The equipment, tools,

and materials must be located on the premises and under the repair station’s

control when the work is being done, per § 145.109. Some of this equipment

may be very expensive and the repair station may rarely use it. If the

repair station does not own the equipment and it is not kept at the facility, the

manual should describe how the equipment is obtained (e.g., lease, rental,

etc.). The manual should also describe the procedure for ensuring the

equipment is on the premises and under the repair station’s control at the time

the work is being performed.

5.2.4.2 This section of the manual should also describe where the equipment is likely

to be used and how the repair station will comply with special handling

requirements for sensitive tools and equipment. Some test benches and special

equipment may require calibration/verification after relocation. This section of

the manual should describe how the repair station ensures that required

calibration/verification is performed before using the equipment to perform

maintenance or alteration on civil aviation articles. The RSM should identify

which department is responsible for calibrating leased tools and equipment.

5.2.4.3 The RSM should include a description of the equipment used to perform

maintenance. For example, if the facility includes a machining area, then a

generic description of the types of machines located in that area should be

included in the manual. The description should not be so specific that

updating equipment would result in a manual revision. The equipment, tools,

and materials must be those recommended by the manufacturer of the article

or must be at least equivalent to those recommended by the manufacturer and

acceptable to the FAA. The repair station may refer to a list of equipment

maintained for other purposes, such as a list kept by the accounting

department for tax purposes.

5.2.5 Equivalent Tools and Equipment.

Note: This section is not intended to discuss industry standard tools and

equipment (e.g., wrenches, multimeters, sockets, etc.) that are manufactured to a

recognized industry standard.

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5-5

5.2.5.1 If the repair station will be using equipment, tools, or materials other than

those recommended by the manufacturer, the manual should explain the

procedure it will use for determining equivalency of equipment, tools, and

materials. To determine equivalency, compare the technical requirements of

the special equipment or test apparatus recommended by the manufacturer

with the proposed replacements. The equipment or test apparatus may look

different, be made of different materials, be a different color, and so forth.

However, the equipment or test apparatus must be capable of performing all

necessary tests and checking all required parameters of the articles. The level

of accuracy should be at least equal to that recommended by the manufacturer

of the equipment/tools. Reverse engineering should include the data,

drawings, testing, or reports necessary to determine that the article is

equivalent to the article recommended by the manufacturer. The basis of

equivalency is the requirement that the article meet the manufacturer’s

standards and specifications in all respects regarding tolerances, repeatability,

and accuracy.

5.2.5.2 Standard industry practice establishes that each piece of special equipment or

test apparatus have a unique part number and serial number to identify it

within the repair station’s inventory system. Whether the equipment or

apparatus is obtained from the manufacturer or produced by the repair station,

it should be identified in the system for calibration and tracking purposes.

5.2.5.3 The following questions or concerns are offered as a guide and are intended to

help initiate the procedures for describing the housing, facilities, and

equipment in the manual(s). They should not be considered all-inclusive. Each

facility is unique and therefore may require additional procedures to verify

regulatory requirements and needs of the repair station.

1. Does the manual include a description of how the repair station

operates?

2. Does the manual include a description and/or a drawing of the

housing, identifying the various work facilities within the

building(s) and giving a narrative description of the housing and

facilities?

3. Does the description and/or layout identify areas with special

requirements?

4. Does the description include a generic overview of the type of

equipment?

5. When leasing or renting equipment, does the manual contain

procedures describing the lease/rent process and who is responsible

for managing the program, including the required

calibration/verifications?

6. How does the repair station ensure that the equipment is in place

and under the facility’s control when the work is performed?

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5-6

7. If the repair station is using special equipment or tools other than

those recommended by the manufacturer, does the manual include

procedures for determining equivalency?

8. Does the manual include a description of the stock room/area, how

inventory is requisitioned for particular jobs, and how shelf life

inventory is maintained?

5.3 Capability List (CL).

5.3.1 References:

• Section 145.209(d).

• Section 145.215.

5.3.2 CL. A certificated repair station (CRS) with a limited rating may perform maintenance,

preventive maintenance, or alterations on an article if it is listed on a current CL

acceptable to the FAA or on the repair station’s operations specifications (OpSpecs). If

the repair station chooses to use a CL, the RSM must:

1. Contain procedures for revising the list and notifying the responsible Flight

Standards office;

2. Include how often the responsible Flight Standards office will be notified of

revisions;

3. Contain the procedures for the self-evaluation required under § 145.215(c) for

revising the CL;

4. Describe the methods and frequency of such evaluations; and

5. Contain the procedures for reporting the results to the appropriate manager for

review and action.

5.3.3 Revising the List. The CL itself may be included as a part of the RSM, but it is suggested

that it be made a separate document for ease in revising the list without the need to revise

the RSM; however, the procedures for performing the self-evaluation, revising the list,

and making those revisions available to the FAA must be included in the manual.

5.3.4 Self-Evaluation.

5.3.4.1 The individual performing the self-evaluation required under § 145.215(c)

should have the following qualifications:

1. Experience with performing evaluations (or audits, if that is the

method selected by the repair station).

2. An understanding of the requirements of part 145.

3. Knowledge of the maintenance requirements for the particular

make/model of the article to be added to the list.

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5-7

5.3.4.2 The individual must follow the procedures in the RSM for accomplishing a

self-evaluation. Checklists, working documents, and forms designed by the

repair station to record the self-evaluation should be included in the forms

section of the manual system. The self-evaluation should ensure that the

repair station has the following:

1. The appropriate limited rating.

2. Adequate housing and facilities.

3. Recommended tools, equipment, and materials, or equivalent,

as necessary to perform the maintenance in accordance with

part 43.

4. Current technical data.

5. Sufficiently trained and qualified personnel.

6. Completed self-evaluation records on file.

5.3.5 Record and Report of Self-Evaluation Results. Procedures should be established for

conducting the self-evaluation, recording and retaining the self-evaluation, and reporting

the results to the appropriate repair station manager for review and action. The procedure

used to revise the list should describe the method used to indicate any changes made to

the list. Any deficiencies found during the self-evaluation should be corrected before the

article can be added to the CL. When the self-evaluation establishes satisfactory results,

the article may be placed on the CL. Notification of the revision to the list should be

provided to the responsible Flight Standards office in accordance with the procedures

required in § 145.209(d)(1). The repair station should retain documentation of the

self-evaluation as long as the article is listed on the current CL. If the article was

authorized in OpSpecs prior to establishing a CL, or the self-evaluation documents were

missing, a baseline assessment should be documented for the current listing. For

repair stations located outside the United States, the records of the self-evaluation may be

in the national language; however, they must be made available to the FAA in English.

5.3.6 Person Responsible for Maintaining the CL. The procedures for revising the CL and

notifying the responsible Flight Standards office should include who (by title) is

responsible for maintaining the CL and communicating any revisions to the office. If the

self-evaluation was satisfactory, the CL may be revised.

5.3.7 Maintaining the CL. CL currency can be shown by a List of Effective Pages (LEP) or

equivalent document. The CL must identify each article by make and model or other

nomenclature designated by the article’s manufacturer.

5.3.8 Revising the CL. If the repair station no longer wishes to maintain an article on its CL,

the article should be deleted. The repair station must have the necessary tools, equipment,

housing, facilities, and trained personnel to maintain articles on the CL at the time the

work is performed. The procedures in the manual should describe how to add and delete

articles from the list and how to forward the revised list to the FAA. The repair station

may choose to audit the CL on a regular basis to ensure that it continues to have the

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5-8

housing, facilities, equipment, and technical data that meet all necessary requirements to

maintain the articles listed in the document. Whenever equipment, tooling, personnel, and

data must be obtained in order to perform the maintenance or alteration on an article that

is going to be added to the CL, the procedures for adding the article should state how the

repair station will ensure that the equipment, tooling, personnel, and data will be

available when the work is being performed on the article listed.

5.3.9 Electronic Media. If the CL is maintained on electronic media, the repair station will need

to work with the responsible Flight Standards office to ensure compatibility of the media,

equipment, and software with that of the office. Revision procedures will need to address

how the FAA will be notified of the revision.

5.3.10 Procedures Guide. The following questions or concerns are offered as a guide and are

intended to help initiate the procedures in the manual. They should not be considered

all-encompassing. Each facility is unique and therefore may require additional procedures

to verify regulatory requirements and the needs of the repair station.

1. Who (by title) will maintain the CL?

2. How will the self-evaluation be performed?

3. Who (by title) will perform the self-evaluation?

4. How will the self-evaluation be documented?

5. How will results of the self-evaluation be reported to management and how

will management review the addition of capabilities to the list?

6. How will items be added to and deleted from the list?

7. How are changes clearly indicated on the document?

8. If electronic media is used, is the hardware and software compatible with that

of the responsible Flight Standards office?

9. Where and by whom will self-evaluation reports be maintained?

10. Are the self-evaluations retained by the repair station for as long as an article

is listed on the current CL and what is the time period of retention after an

article is removed?

5.4 Training Program Revision.

5.4.1 References:

• Section 145.163.

• Section 145.209.

5.4.2 Chapter Information. Repair stations developing a training program may use the

information in this chapter as a reference. AC 145-10, Repair Station Training Programs,

provides additional information on developing the repair station employee training

program required under § 145.163.

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5-9

5.4.3 Required Procedures. The RSM must include procedures required by § 145.163 for

revising the training program. It must also include procedures for submitting those

revisions to the responsible Flight Standards office for approval.

5.4.4 Responsibility for Revisions. The procedures should address who (by title) will be

responsible for ensuring that revisions are submitted to the principal inspector (PI) at the

responsible Flight Standards office for review and approval.

5.4.5 Frequency of Review. The procedures should address how often the program will be

reviewed to determine if it is current and adequate for the type of maintenance being

performed at the facility. Because the advancements in technology can cause aviation

maintenance to change rapidly, a periodic review of training needs would be appropriate.

Repair stations that have established a management review program should include the

training program for review during that meeting.

5.4.6 Training Program. The training program may be documented as a section of the RSM or

as a separate document within the manual system. If the training program is a separate

document, that document will need to include the procedures for submission to the FAA

for approval prior to implementing the training.

5.4.7 Training Program Guide. The following questions or concerns are offered as a guide and

are intended to help the repair station initiate the procedures in its manual(s). They should

not be considered all-inclusive. Each facility is unique and may require additional

procedures to verify regulatory requirements and the needs of the repair station.

1. Who (by title) is responsible for submitting the initial training program and its

revisions to the FAA?

2. When will the revision be submitted?

3. What are the procedures for submitting revisions to the responsible Flight

Standards office for approval?

4. How often will the training program be reviewed for currency and

completeness?

5. Who (by title) is responsible for performing the review?

6. How will revisions be recorded and implemented?

7. How will the revised text be identified?

5.5 Work Performed at Another Location.

5.5.1 Reference. Section 145.203.

5.5.2 Special Circumstances: § 145.203(a) (OpSpec D100 is not required). This section states

that a repair station may temporarily transport material, equipment, and personnel needed

to perform maintenance, preventive maintenance, alterations, or certain specialized

services on an article for which it is rated to a place other than the repair station’s fixed

locations due to a special circumstance, as determined by the FAA. Examples would be

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an aircraft on the ground or in preparation for a ferry flight (nonroutine maintenance or

alteration actions).

Note: Normally, work performed at another location does not include working

outside the country where the repair station is located. However, work performed

outside the country under a special circumstance may be authorized under

§ 145.203(a). If work must be performed outside the country, the repair station

should obtain required approvals from the country where the work will be

performed and notify their responsible Flight Standards office.

5.5.2.1 If the repair station wishes to perform maintenance away from the fixed

location for special circumstances, it may put a procedure in its manual for the

types of special circumstances that it may need to perform. The RSM should

address the following:

1. The types of and limitations on the work that would be considered

special circumstances (e.g., emergency repairs, aircraft on the

ground, and ferry flight preparation).

2. The estimated length of time away from the fixed location.

3. The procedure to ensure adequate personnel are chosen, including

the person(s) responsible for performing, supervising, inspecting

(including inspections regarding receiving/incoming, preliminary,

hidden damage, in-process, and final), and approving the work for

return to service.

4. If necessary, the procedure for ensuring the location will have the

necessary housing and facilities for accomplishing the work.

5. The procedure for transporting any equipment, tools, materials,

and data to the work site. If the equipment, tools, materials, and/or

data will be obtained at the location, include the procedure used for

ensuring they are received and controlled under the repair station’s

quality system for the duration of their work.

6. The procedures used for storing any equipment, tools, materials,

and data for the duration of the project.

7. The procedure used in notifying the responsible Flight Standards

office of the request to work away and what type of information

will be included in the request. Examples of information could

include identifying the customer and describing the work requested

or anticipated, and the location at which the work will be

performed.

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8. The title of the person who will notify the responsible Flight

Standards office of the special circumstance and how that

notification will be made.

9. How the repair station will receive the FAA’s determination of

acceptance or denial for the request to work away from the fixed

location for the special circumstance.

5.5.2.2 By requesting the general determination of special circumstances and

obtaining verification from the FAA (written response), the repair station

will not need to request permission on a case-by-case basis. The repair station

would follow its procedures and notify the FAA each time work was

performed away from the fixed location for those special circumstances.

5.5.2.3 If the repair station will not perform work away from location on a recurring

basis and does not include a procedure in its manual for work away from the

fixed location for special circumstances, then it must submit each request to

the FAA for evaluation on a case-by-case basis prior to performing the

requested work. The FAA will make a determination and inform the repair

station of any parameters that it must follow to perform the requested work.

The request should provide the following information:

1. The types of and limitations on the work that would be considered

special circumstances (e.g., aircraft on the ground, ferry flight

preparation, maintenance that must be performed prior to moving

an article due to an unsafe condition, etc.).

2. The estimated length of time away from the fixed location.

3. The procedure used to ensure the location will have the necessary

housing and facilities for accomplishing the work when necessary.

4. The procedure used for transporting any equipment, tools,

materials, and data to the work site. If the equipment, tools,

materials, and/or data will be obtained at the location, include the

method for ensuring they are received and controlled under the

repair station’s quality system for the duration of their use on the

project.

5. The procedure used for storing any equipment, tools, materials,

and data for the duration of the project.

6. The FAA will make a determination and provide a written

response to the repair station, which may include additional

parameters or limitations that it must follow to ensure compliance

with parts 43 and 145.

5.5.3 Recurring Work: § 145.203(b) (OpSpec D100 is required). If the repair station is

performing maintenance away from the fixed location on a recurring basis (part of

everyday business rather than under special circumstances), the RSM includes the

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procedures for accomplishing the maintenance, preventive maintenance, alterations, or

specialized services at a place other than the repair station’s fixed location. This type of

work could include fuel cell repair, Nondestructive Testing (NDT), mobile field

services, etc., where most, if not all, of the work is completed away from the repair

station’s fixed location. Procedures to govern work performed at another location in

accordance with § 145.203(b) are required if the repair station performs work at another

location on a recurring basis. This business practice will provide flexibility and mobility

to meet industry needs and should not be restricted “only” to special circumstances. The

procedures listed below are suggested, and those listed that support regulatory

requirements will be noted as such with the regulation in parentheses. The manual

procedures should address the following:

1. Procedures for generating work orders from the repair station’s fixed location

for the scope, nature, and location (refer to § 145.209(i)).

2. Procedures for communication between and among personnel in the field and

the repair station’s fixed location. The communication methodology needs to

ensure the ability to transmit voice and data on a consistent basis. The ability

to transmit verbal instruction and written documents is essential to

establishing and maintaining continuous compliance with parts 43 and 145.

3. Procedures for analyzing the qualifications of and dispatching or obtaining

personnel required for the scope and type of work anticipated and performed.

Consider the following:

• General knowledge (through training and experience) and capability requirements

(refer to §§ 145.151 and 145.163);

• The requirement for individual certification for supervisors and persons

authorized to approve work for return to service (refer to §§ 145.153

and 145.157); and

• Ensuring persons performing inspection activities are listed on the roster and meet

the requirements of § 145.155.

4. Procedures for ensuring employment summaries (refer to § 145.161(a)(4)) and

rosters (refer to § 145.161(a)) are kept current and that the RSM reflects the

appropriate duties, responsibilities, and authority of management (supervisory,

inspection, and approval for return to service personnel) for persons

authorized to work away from the fixed location (refer to § 145.209(a)).

5. Procedures for verifying the extent and nature of available housing and

facilities (refer to § 145.209(c)).

6. Procedures for providing or obtaining the calibrated equipment needed to

make final airworthiness determinations on the work performed (refer to

§ 145.211(c)(viii)).

7. Procedures for providing or obtaining necessary equipment, tools, and tooling

needed to accomplish the work scope.

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8. Procedures for providing or obtaining the necessary maintenance data

(e.g., maintenance manuals, overhaul manuals, instructions for continued

airworthiness (ICA), Service Bulletins (SB), Supplemental Type Certificate

(STC) data, and other information pertinent to the maintenance, preventive

maintenance, and alteration activities that is acceptable to or approved by the

Administrator) (refer to §§ 145.109, 145.205, and 145.211).

9. Procedures for providing or obtaining the proper replacement items

(e.g., parts, subassemblies), materials (e.g., raw metals, solvents), and services

(e.g., heat treat, welding). If the items are not dispatched from the fixed

location, include the procedures used for receiving, performing incoming

inspection, handling, and storage of items that will be used or installed

(refer to §§ 145.109 and 145.211).

10. If hazardous material (hazmat) may or will be involved, the procedure for

ensuring proper compliance with § 145.165 regarding an employer training

program and air carrier notification.

11. Procedures for performing initial, in-process, and final inspections of the

articles being worked on, if different from the procedures used at the fixed

location. If different forms are used to record activities, they would be

included in the forms section of the repair station’s manual (refer to

§ 145.211(c)(3)).

12. Procedures for obtaining, storing, and retrieving records of maintenance

performed for the owner of the article being maintained (e.g., logbook) and

for the repair station (refer to § 145.209(i)). If different maintenance records

will be used for the repair station, they must be included in the forms section

of the repair station’s manual (refer to § 145.211(c)(3)).

13. Procedures to ensure the RSM is current and available at the location where

the work is being performed, and that the work is being performed in

accordance with procedures in the manual.

14. Many repair stations transport equipment, tools, personnel, data, etc., from

one location to another on a recurring basis. The use of mobile maintenance

units is only one way to facilitate the movement from one location to another.

Many repair stations that do transport the items listed above do so by

“staging” a vehicle type of transportation throughout the United States in

support of recurring work away from the fixed location. The “staging” of

these units should not be considered a standalone or satellite repair station.

15. Although not a regulatory requirement, many repair stations ensure

procedures for the work away from the fixed location on a recurring basis

(refer to § 145.203(b)) using a “staging” or completely mobile method of

transporting equipment, tools, personnel, data, etc., are identified within the

manual system. Some examples of procedures using a mobile method of

transporting are:

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• Is there a procedure the fixed location repair station can use to determine the

location of each unit?

• Is there a procedure for identifying who (by title) will be responsible for the units

(i.e., point of contact (POC))?

• Are there procedures addressing any audits the main fixed location repair station

may conduct on the units to ensure that the units, personnel, equipment, tools,

materials, data, etc., remain in compliance with the regulation, RSM, QCM, and

training program requirements?

• Who (by title) will be responsible for conducting such audits and who (by title)

will review the audit results and take any actions, if necessary, to correct

discrepancies identified in the audits?

Note 1: The rule does not allow continuous, uninterrupted operations at

another fixed or permanent location (facility) without applying for a new

repair station or satellite certificate at that location.

Note 2: A combination of storing equipment, tools, parts, etc., and having

repair station personnel positioned at a fixed or permanent location (facility)

while performing maintenance on a daily basis at that location indicates a

continuous, uninterrupted operation. (This does not imply that personnel

who are assigned to a specific mobile maintenance unit are considered

permanently positioned.) A continuous operation exists when a repair station

permanently moves tools, equipment, and personnel to another fixed

location and performs maintenance, preventive maintenance, alterations, or

specialized services at that fixed location. A repair station that conducts

these types of operations no longer meets the intent of § 145.203. If the

repair station is to continue operations in this manner, then it must apply for

certification as a satellite or standalone repair station.

5.5.4 Permanent Fixed Location. Additionally, work that is to be performed at another location

does not include other authorizations, such as having a line maintenance authorization to

perform work for an air carrier. Work performed at locations away from their fixed base

allows repair stations the flexibility to meet industry needs and to be mobile when

necessary. Repair stations must still maintain a permanent fixed location even if the

majority of their work is done at another facility or location.

5.6 Maintenance, Preventive Maintenance, and Alterations Performed for Air Carriers

Under 14 CFR Parts 121, 125, 129, and 135.

5.6.1 Reference. Section 145.205.

5.6.2 Requirements. Repair stations that perform maintenance, preventive maintenance, or

alterations for an air carrier or commercial operator that has a Continuous Airworthiness

Maintenance Program (CAMP) under part 121 or 135 must follow the air carrier’s or

commercial operator’s program and applicable sections of its maintenance manual. In this

case, this section of the manual should describe the procedures to ensure that

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maintenance is performed in accordance with the air carrier’s program and maintenance

manual. The procedures should ensure that the air carrier has provided the repair station

with the information necessary to ensure compliance with this requirement. The air

carrier or commercial operator may provide the repair station with the applicable sections

of its maintenance program or manuals at the time the work is performed. On the other

hand, the purchase order or other contractual documents from the air carrier could clearly

state the source of the data (manufacturer’s or air carrier’s manual) used to perform the

requested maintenance, along with any other requirements of its program or maintenance

manual. If the repair station performs an inspection for a certificate holder conducting

operations under part 125, the manual should contain procedures to ensure the

inspections are performed in accordance with the operator’s approved inspection

program. Again, the operator may provide the repair station with the applicable sections

of its inspection program or clearly outline the requirements on the purchase order.

5.6.3 Identify Responsibilities. The procedures should identify who is responsible (by title) for

keeping all of the operators’ data current and where these manuals/sections will be

located if retained at the repair station. The procedures also should explain what air

carrier or commercial operator information must be available to maintenance personnel

when the work is performed. Additional procedures should be included to ensure that

purchase orders are thoroughly reviewed. This review will be necessary to ensure that the

air carrier has clearly specified what technical data to use for performing the

maintenance. Employees may need additional training to properly perform this review.

The traveler or work-order system of the repair station may be used to integrate this

information into the quality control (QC) system. If the repair station transfers

requirements from the air carrier or commercial operator to its maintenance personnel by

special instructions on the work order or traveler, that section of the QC system should

clearly explain how this is accomplished.

5.6.4 Organization. The repair station performing maintenance for an air carrier should have an

organization adequate to perform the work. This includes the ability to distinguish the

work performed for different operators. Additionally, if the repair station is performing

Required Inspection Item (RII) inspections, the organizational structure should provide

separation of maintenance and inspection personnel. The air carrier, not the repair station,

determines the maintenance actions that are RII. If the repair station’s inspectors are

authorized to perform RII for the air carrier, the air carrier will ensure that the inspectors

are trained on the air carrier’s RII procedures, including how the inspection is performed

and recorded.

5.6.4.1 The inspectors performing RII for the air carrier will be qualified and

authorized by the carrier. This authorization is usually in written format, often

a card carried by the inspector. The authorization may need to be renewed,

depending on the air carrier’s procedures. The procedures in the RSM should

include who will maintain a list of current RII inspectors, how an inspector is

added to the list, and where the list is located.

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5.6.4.2 The repair station should request information from the air carrier or

commercial operator pertaining to at least the following issues:

• RII;

• Training requirements for the work being performed on the operator’s

behalf, including who will provide the training;

• Maintenance duty time requirements;

• Special maintenance or alteration instructions per engineering orders,

build lists, and other methods, techniques, and practices in the operator’s

manual per part 43, § 43.13(c); and

• Recording requirements, including who is responsible for maintaining the

files.

5.6.5 Line Maintenance Authorization. The FAA may grant approval to an existing and

appropriately rated CRS to perform for an air carrier the type of maintenance that meets

the line maintenance definition of § 145.3(d). This approval includes, but is not limited

to, locations outside the repair station’s primary housing location required in

§ 145.103(a). A repair station may hold a line maintenance authorization only if the

repair station already provides housing as required by § 145.103(a). A repair station

certificated to perform maintenance on the aircraft or engine under a class or limited

rating may be authorized to perform line maintenance functions at other locations as

listed on OpSpec D107, Line Maintenance Authorization. For a repair station authorized

to have multiple locations across geographic boundaries, the PI will develop a

surveillance program that encompasses all facilities of the repair station, regardless of

location. A line maintenance authorization location may be located at an airport outside

the United States; however, the PI will ensure that the surveillance program also

encompasses the location.

Note: This may be accomplished by requesting assistance from the responsible

Flight Standards offices and/or International Flight Standards Offices (IFO) who

perform surveillance activities located in the geographic area where the line

maintenance is being performed.

5.6.5.1 To be issued a line maintenance authorization, the repair station must show

the capability to perform the limited scope of work defined in § 145.3(d) at

each location. After the showing has been made, the repair station will

perform maintenance in accordance with § 145.205.

5.6.5.2 Title 14 CFR part 1, § 1.1 defines maintenance as “inspection, overhaul,

repair, preservation, and the replacement of parts, but excludes preventive

maintenance.” Alterations are not included in the regulatory definition of

maintenance and are therefore not included in the privileges provided for in

§ 145.205(d). However, under the current definition of line maintenance

provided for in § 145.3(d)(2), a repair station holding a line maintenance

authorization may perform scheduled checks that contain servicing and/or

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inspections that do not require specialized training, equipment, or facilities,

and may constitute a preventive maintenance action.

5.6.6 Line Maintenance Requirements. The repair station’s equipment, tools, and materials

necessary to perform the line maintenance must be located on the premises and under the

repair station’s control when the work is being done. If the repair station is going to

perform line maintenance, its manual should include procedures to ensure that the

necessary equipment, technical data, and trained personnel are available before the

maintenance can be performed. This should include who (by title) will be responsible for

ensuring that the necessary equipment, technical data, and trained personnel will be

available when the work is being performed.

5.6.7 Coordination with the Air Carrier. The repair station’s training program can be conducted

in coordination with the air carrier. The specific training an employee receives should be

recorded in the employee’s training record. The procedure will need to include who

(by title) is responsible to ensure that training is conducted and recorded. The

repair station should maintain a list of individuals who are trained by the air carrier to

perform line maintenance. Although air carrier maintenance requirements may be

incorporated into the repair station’s training program, the repair station must follow its

training program requirements with respect to conducting the training, recording the

training in employee training records, and qualifying those individuals authorized to

perform line maintenance for an air carrier. Air carrier training does not relieve the

repair station from the requirement to ensure its personnel are trained for the maintenance

it is rated to perform.

5.6.8 Initiate Development. Addressing the following concerns (if applicable) will initiate

development of the procedures for performing maintenance for an air carrier:

1. Who is responsible (by title) for keeping a file of the air carrier’s procedures,

including the necessary technical data?

2. Who is responsible (by title) for review and amendment of purchase orders for

complete and correct instructions? Is that person trained?

3. Who will maintain the list of current RII inspectors?

4. Does the RSM include procedures to ensure that the necessary equipment,

trained personnel, and technical data will be available for line maintenance?

5. Who is responsible for coordinating the training program with the air carrier?

6. Does the repair station roster include authorization for individuals performing

line maintenance and RII?

7. How does the repair station ensure that personnel comply with its manual and

appropriate sections of the air carrier’s manual, regardless of location?

Note: The authority to perform line maintenance for an air carrier is not a rating

but an authorization. A CRS must have established housing and facilities that

meet the requirements of part 145 for the ratings issued in order to make

application for a line maintenance authorization. If line maintenance is the only

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maintenance a repair station is authorized to perform, the repair station must still

meet the housing and all other applicable requirements of part 145. Housing need

not be on the airport where the line maintenance is performed, but the street

address must be listed on the repair station’s Air Agency Certificate and OpSpecs.

5.6.9 Notifications of Hazmat Authorizations. Procedures should address that:

1. Prior to performing maintenance on or on behalf of a part 121 or part 135

certificate holder, the repair stations must acknowledge that they have

received notification from that certificate holder required under part 121,

§ 121.1005(e) or part 135, § 135.505(e).

2. Prior to performing work on or on behalf of the part 121 or part 135

air carrier, the repair station has notified its employees, contractors, or

subcontractors that handle or replace aircraft components or other items

regulated by Title 49 of the Code of Federal Regulations (49 CFR) parts 171

through 180 of each certificate holder’s OpSpec authorization permitting or

prohibiting the carriage of hazmat in accordance with § 145.206.

3. Prior to performing maintenance, repair stations that meet the definition of a

hazmat employer under 49 CFR part 171, § 171.8 must have a hazmat training

program that meets the training requirements of 49 CFR part 172 subpart H.

4. Repair station employees may not perform or directly supervise a job function

listed in § 121.1001 or § 135.501 for, or on behalf of, the part 121 or part 135

operator, including loading of items for transport on an aircraft operated by a

part 121 or part 135 certificate holder, unless that person has received training

in accordance with § 145.165.

Note: Refer to the FAA’s Office of Hazardous Materials Safety (ADG) website for

additional information: http://www.faa.gov/about/office_org/headquarters_offices/

ash/ash_programs/hazmat/.

5.7 Contract Maintenance Information.

5.7.1 References:

• Section 145.201.

• Section 145.209(h).

• Section 145.211(c).

• Section 145.217.

5.7.2 Contract Maintenance Functions. The regulations enable a repair station to contract

maintenance, preventive maintenance, or alteration for which it holds a rating, in

accordance with § 145.201(a)(2). Contract maintenance functions, which require FAA

approval under § 145.217(a), are only required if the repair station extends its privileges

to the contractor and provides for return to service under § 43.9. In this circumstance, the

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originating repair station chooses to exercise the privileges of its certificate and assumes

responsibility for the work performed by the contractor.

5.7.2.1 To be considered a contract maintenance function that requires FAA approval,

the repair station must meet both of the following conditions:

1. Entering into an agreement with another person or entity (FAA

certificated or noncertificated) to perform maintenance functions

on an article; and

2. The repair station chooses to exercise the privileges of its

certificate and assumes responsibility for the work performed by

the contracted person or entity.

5.7.2.2 In order for the repair station to contract a maintenance function, the repair

station must:

1. Be certificated and appropriately rated to perform the maintenance

functions to contract out.

2. Take regulatory responsibility for issuing an approval for

return to service under § 43.9 for the maintenance function

performed by the contractor.

3. Obtain approval of the listed maintenance functions in accordance

with § 145.217 and make that list available to the FAA in

accordance with the procedures in § 145.209.

4. Ensure and have procedures that qualify the sources to which it

contracts those maintenance functions in accordance with

§ 145.201(a)(2) (QC system).

5. Have procedures and maintain a current list of those contractors in

accordance with § 145.217 and make the list available to the FAA

in accordance with § 145.209.

6. Ensure that it has procedures to perform the incoming inspection,

final inspection, and return to service of articles in accordance with

the pertinent subparagraphs of § 145.211(c)(1).

7. Provide a procedure that confirms by inspection or test that the

work (i.e., maintenance function) was performed satisfactorily and

the article is Airworthy before approving it for return to service.

8. Ensure the contract allows the FAA to make an inspection and

observe the performance of the person’s work on the article.

Note: Purchase of maintained parts from another repair station

(including exchanges), brokerage, and using another CRS to perform

work that is outside the original repair station’s ratings are not

maintenance functions requiring FAA approval. These are instances

where the purchasing repair station is not exercising the privileges of

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its certificate. When a repair station requests work or sells a previously

maintained article (including type certificated (TC) products), it is

acting solely as a distributor. Although the purchasing repair station

may induct the part through its receiving inspection process, it is

merely relying on the work previously performed at another

certificated entity and is not exercising the privileges

under § 145.201(a)(2).

5.7.3 Contract Maintenance Information Required by § 145.217. The RSM should contain

procedures for maintaining and revising the contract maintenance information required

by § 145.217. This information is required for contracting to both FAA-certificated and

noncertificated facilities. The information required includes the approved maintenance

function to be contracted, the name of each outside facility to which the repair station

contracts such maintenance, and the type of certificate and ratings held, if any. The

QCM/section should describe the system and procedures used for qualifying both

FAA-certificated and noncertificated entities and surveilling noncertificated entities who

perform maintenance, preventive maintenance, or alterations for the repair station. These

procedures may be contained in one manual or in separate documents that are part of the

manual system.

5.7.4 Material and Equipment. A repair station must have the material and equipment

necessary to perform the functions appropriate to its rating. However, it need not have the

tools and equipment for functions it is authorized to contract out pursuant to its

FAA-approved maintenance functions. When exercising the privileges of its certificate, a

repair station may contract maintenance functions to FAA-certificated facilities and

non-FAA-certificated entities only if the maintenance functions are approved by the

FAA. The repair station must request approval before it can contract a maintenance

function. If the FAA approves the contracted maintenance function, the repair station will

determine who performs the maintenance.

5.7.4.1 The types of maintenance functions that the repair station may wish to have

approved fall into two categories. First, the types of maintenance functions

that must be contracted because the repair station does not have the housing,

facilities, materials, or equipment available on its premises and under its

control. These may include plating, heat treatment, special NDT or inspection,

or the maintenance or alteration of components or subassemblies. This list

should be categorized broadly, such as specialized services or components of

articles for which the repair station has the overall rating.

5.7.4.2 The repair station may also wish to provide a list of those maintenance

functions for which it has the housing, facilities, equipment, and materials

in-house, but may need to contract to another facility because of workload or

emergency situations. For example, an airframe-rated repair station may have

the capability to perform maintenance or alteration on landing gear, but if the

in-house facility cannot accomplish the work scope within a specified time, it

may want to contract that work to another facility. It would not be able to

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contract the work unless the maintenance function of landing gear

maintenance was on its FAA-approved maintenance function list.

5.7.4.3 Additionally, the repair station may wish to provide a method for which a

maintenance function can be added to its FAA-approved function list on an

emergency basis. This would be accomplished by explaining how the

maintenance function would be added and how the FAA approval would be

obtained in a short period of time. The repair station should coordinate closely

with its PI and its responsible Flight Standards office regarding these

emergency procedures.

5.7.5 Establish Procedures. Before contracting out a function, the repair station should

establish:

1. Procedures to obtain approval for the maintenance function.

2. Procedures to qualify the contractor.

3. Procedures to surveil the contractor if the contractor does not perform

approval for return to service.

4. A list of contractors and procedures to properly maintain that list.

5. Technical training on contracted functions for receiving inspection personnel.

6. Procedures for receiving inspections that provide enough technical detail to

determine acceptability of an article.

7. Procedures for complying with the test and/or inspection requirement of

§ 145.217(b)(3) when contracting to a noncertificated person.

5.7.6 Contracting to FAA-Certificated Facilities. A CRS may not provide only approval for

return to service of a complete TC’d product following contract maintenance, preventive

maintenance, or alterations. If the repair station chooses to exercise the privileges of its

certificate by issuing an approval for return to service for a maintenance function

contracted to an FAA-CRS, the repair station must determine that the contracted

repair station is properly rated to perform the maintenance. A repair station may issue an

additional approval for return to service under its privileges, such as tagging a previously

maintained or altered article as inspected, provided the repair station:

• Has the appropriate rating for the article;

• Is approved to contract out the maintenance function; and

• Conducts the maintenance, preventive maintenance, or alteration, including

inspection in accordance with § 43.13 and part 145.

5.7.7 Contracting Maintenance Functions to Noncertificated Persons. If the repair station

contracts to noncertificated persons, the repair station must ensure that:

1. The noncertificated person follows a QC program equivalent to the

FAA-CRS’s system with respect to the work being performed for the CRS;

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2. The repair station remains directly in charge of the work performed;

3. The repair station verifies by inspection or test that the work was performed

satisfactorily; and

4. The article is Airworthy with respect to the work performed by the

noncertificated person.

5.7.7.1 The repair station must verify by test or inspection that the work has been

performed satisfactorily and that the article is Airworthy before approving it

for return to service.

5.7.8 Procedures. Procedures in the RSM should include the title of the person responsible for

the contract maintenance program. The procedures must also include provisions for

maintaining the contracting information in a format acceptable to the FAA. The

information is not required to be in the manual, but if included, it must identify:

• The name of each outside contracted source;

• The maintenance function(s) contracted to each source; and

• The type of certificate and ratings, if any, held by each source.

5.7.9 Initial Qualification. The procedures in the RSM must describe how the noncertificated

person is initially qualified. It also should describe how the repair station ensures that the

noncertificated person continues to follow the QC program equal to the repair station’s

for the work being performed on the repair station’s behalf.

5.7.10 Coordinating Communications. Procedures for coordinating communications between the

repair station and the contracted source should be established. If the repair station

performs any maintenance for an air carrier, the procedures should explain any special

requirements (such as performing the work in accordance with the air carrier’s program).

Procedures should describe how the repair station would address any problems with

quality or delivery. Any recurring problems should be addressed in the corrective action

program.

5.7.11 FAA Inspections. Maintenance contracts with noncertificated persons must include

provisions that allow the FAA to make an inspection and observe the noncertificated

person’s work on that article. The RSM should include procedures to ensure that

contracts contain the provision for FAA inspections. The individual in charge of the

contract maintenance program or a delegated assistant/auditor may be required to

accompany the FAA during these inspections. These inspections will determine if the

repair station is able to continue to contract the maintenance function(s) to a

noncertificated person.

5.7.12 Initiating Procedures. The following questions or concerns are offered as a guide and are

intended to help initiate the procedures in the RSM(s); they should not be considered

all-inclusive. Each facility is unique and may require additional procedures to verify

regulatory requirements and the repair station’s needs.

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1. Who (by title) is responsible for the contract maintenance program?

2. Who (by title) is the individual maintaining the list of contracted facilities and

contract maintenance functions?

3. How will the list of contractors be made available to the FAA?

4. How will the responsible Flight Standards office approve additions to the list

of maintenance functions?

5. When will the responsible Flight Standards office be notified of revisions to

the list?

6. How will the responsible Flight Standards office be notified?

7. If the list is maintained on electronic media, does the responsible Flight

Standards office have compatible hardware and software to review/refer to the

contract maintenance list and procedures?

8. Who will maintain current copies of the Air Agency Certificates and OpSpecs

for the FAA-certificated contract sources (initial as well as revisions)?

9. Do the contract provisions for noncertificated persons include provisions for

FAA inspection?

10. How will certificated and noncertificated maintenance contract sources be

qualified?

11. How often will the repair station surveil the contracted noncertificated

persons?

12. Are the individuals that inspect contract maintenance sources trained?

13. How is the receiving inspection performed on articles returned after

maintenance from certificated and noncertificated sources?

• Are the receiving inspectors properly trained?

• Do the receiving inspectors have the appropriate technical data to determine

airworthiness?

• What criteria are used to determine if the contracted source is meeting all

requirements?

• Are discrepancies with contracted sources included in the repair station’s

corrective action program?

5.8 Proficiency of Inspection Personnel.

5.8.1 References:

• Section 145.155.

• Section 145.157.

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• Section 145.161.

• Section 145.211.

5.8.2 Requirements of Inspection Personnel.

1. This section of the manual must include procedures for establishing and

maintaining proficiency of inspection personnel. Section 145.155 requires the

repair station to ensure that inspection personnel are thoroughly familiar with

the following:

• Applicable regulations; and

• Inspection methods, techniques, practices, aids, equipment, and tools used to

determine the airworthiness of the article.

2. Inspection personnel must also be proficient in using the various types of

inspection equipment and visual inspection aids appropriate for the article

being inspected. Inspectors must be listed on a roster and understand, read,

and write English.

5.8.3 Establish the Qualifications of the Inspection Personnel. Procedures in this section of the

manual should address how the repair station will establish the qualifications of the

inspection personnel. This initial qualification may be based on testing or previous

experience or training. If the inspector has previous experience, the employment records

should describe the type of inspections and maintenance work performed, methods and

techniques used, and total years of experience as an inspector, as required by § 145.161.

The procedure should establish the minimum amount of experience required before an

inspector can be listed on the roster, and who, by job title, will make that determination.

5.8.4 Training. The procedures should also describe how inspectors become qualified through

on-the-job training (OJT) and/or formal classroom training. This training may be

described in this section of the manual or in the section describing the training program

for all repair station personnel. Training should include initial qualification as well as

recurrent training or testing to maintain proficiency. Inspection personnel may also

require additional special training in new techniques. This may be necessary after

additional components are added to the ratings or capabilities of the repair station or

when new inspection aids or techniques are applied. Inspectors performing NDT may

need to meet the qualification requirements of other industry standards, such as eye

exams.

5.8.5 Specifications and Current Data. Inspection personnel need current technical data to

properly perform their tasks. They need to understand current specifications involving

inspection tolerances, limitations, procedures established by the manufacturer, SBs, and

Airworthiness Directives (AD). Inspection personnel also need to be familiar with the

RSM and QCM for the repair station, as well as the applicable Federal aviation

regulations. Procedures in the manual should address where the technical data is located,

who is responsible for maintaining the current data, and how the inspectors will be made

aware of changes.

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5.8.6 Authority to Approve an Article for Return to Service. If the person performing the final

inspection is also authorized to approve an article for return to service, that person must

be certificated under part 65 for repair stations located within the United States. If the

repair station is located outside the United States, the person authorized to perform a final

inspection and approve an article for return to service must meet the requirements of

§ 145.157. If final inspection personnel are authorized to approve an article for

return to service, procedures in the manual will need to address how they are authorized

and qualified.

5.8.7 Initiate Procedures in the QCM. The following questions or concerns are offered as a

guide and are intended to help initiate the procedures in the QCM; they should not be

considered all-inclusive. Each facility is unique and may require additional procedures to

verify regulatory requirements and the needs of the repair station.

1. How does the repair station establish minimum qualifications for inspection

personnel? What is the title of the person making this determination?

2. How will the inspector maintain proficiency? What methods are used?

3. Do the records of training indicate the method, length, instructor, and dates?

Are they current?

4. Do the employment records of the inspectors describe any previous

experience?

5. Is the necessary current technical data available and accessible for the

inspectors?

6. What is the title of the person responsible for ensuring that inspectors

maintain proficiency?

7. Are the inspectors listed on the roster?

8. Do the inspectors read, write, and understand English?

9. Are the persons performing RII inspections and approvals for return to service

certificated under part 65 (if in the United States)?

10. Will the inspectors require any special training, such as NDT? Who will be

responsible for the training? How will the repair station ensure that NDT

personnel continue to meet any required industry standards?

5.9 Current Technical Data.

5.9.1 References:

• Section 43.13(a).

• Section 145.109(d).

• Section 145.201(c).

• Section 145.211(c)(v).

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5.9.2 Currency of Technical Data. This section of the manual must contain the procedures for

ensuring that current technical data is available for the scope of work the repair station is

performing. Section 43.13(a) requires each person performing maintenance, alteration, or

preventive maintenance to use the methods, techniques, and practices prescribed in the

current manufacturer’s maintenance manual, ICA, or other methods, techniques, or

practices acceptable to the Administrator. Section 145.201(c) states that a CRS may not

approve for return to service “any article unless the maintenance, preventive

maintenance, or alteration was performed in accordance with the applicable approved

technical data or data acceptable to the FAA.”

5.9.3 Data Used. The technical data used by repair stations could include any of the following:

• FAA technical data (such as ADs, Type Certificate Data Sheets (TCDS), etc.).

• Manufacturer’s technical data (such as maintenance manuals and SBs).

• Engineering data (such as Designated Engineering Representative (DER)-approved

data or data developed by the repair station and approved by the FAA).

5.9.4 Availability. The data used by the repair station to perform a specific maintenance

function must be current and available to maintenance and inspection personnel when the

maintenance is being performed. The procedures should ensure that someone in the

facility is responsible for maintaining the technical data in a current condition. Status of

the manuals may be confirmed by making periodic phone calls to the manufacturer, etc.

The procedures should ensure that any subscriptions to required technical data are

renewed as necessary. The procedure should describe how the revised technical data will

be inserted into existing documents and how the appropriate individuals in the

repair station will be notified about revisions.

5.9.5 Document Control Procedures. In some repair stations, the technical data is issued in the

form of controlled documents. Procedures for these facilities will need a complete

description of the document control system, including distribution, accountability, and

availability. Document control procedures may include:

• Approval of the documents before distribution.

• Identification of changes.

• Provisions to ensure that relevant versions of applicable documents are available at

points of use.

• Provisions to ensure that documents of external origin are identified and controlled.

• Procedures to prevent the use of obsolete documents.

5.9.6 Master Library. Larger repair stations may include provisions for distributing data from a

master library to individuals or shop libraries throughout the facility. The procedure must

ensure accurate and timely distribution of the material. Additional procedures will need

to address who revises the shop library documents, how the documents are revised, and

how the information is distributed.

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5.9.7 Manufacturer’s Drawings and Data. Repair stations that are associated with or part of a

Production Approval Holder (PAH) facility often use the manufacturer’s drawings and

data to perform maintenance. This data may not meet the requirements of § 43.13(a).

These facilities should also be cautioned that the repair station may not be able to use the

parts manufactured by the production side of the facility unless the parts are

FAA-approved through a Parts Manufacturer Approval (PMA), Technical Standard

Order (TSO), TC, or other means.

5.9.8 National Language. Technical data used by repair stations located outside the

United States may be translated into the national language. If the data requires translation

before distribution, the procedures must ensure an accurate, timely, and complete

translation. Provisions should be made for personnel to review and approve the translated

material before distribution. The technical data that needs to be translated may include

graphs, diagrams, or other visual aids. The repair station must retain in English any data

that demonstrates compliance with the requirements of part 43.

5.9.9 Software Revisions. Those facilities that use computer software for component testing

(of airborne systems or equipment, avionics systems, engines, etc.) will need to include

procedures describing how revisions/updates are made and how the current software is

distributed. The procedures will need to address system security to prevent inadvertent

changes to the software and methods to ensure that only the current revision/version of

the software is used. Distribution and revision of software is often handled by a group

other than those responsible for revision and distribution of paper documents.

5.9.10 Guide. The following questions or concerns are offered as a guide and are intended to

help initiate the procedures in the manual; they should not be considered all-inclusive.

Each facility is unique and may require additional procedures to verify regulatory

requirements and the needs of the repair station.

1. Who (by title) is responsible for revising and maintaining the technical data?

2. How does the repair station ensure that the data is current?

3. How is the technical data distributed throughout the company?

4. How does the repair station ensure that current technical data is available to

the staff?

5. Who (by title) is responsible for control and distribution of the documents

from a master library (if used and applicable) to the shop/office libraries

located in the facility?

6. If the technical data requires translation, who (by title) is responsible for

performing the translation and quality checks? How will the data be revised

and distributed?

7. If the repair station uses computer software for component testing, who

(by title) is responsible for maintaining the software, and how are revisions

made and distributed?

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5.10 Inspection and QC System.

5.10.1 References:

• Section 145.211.

• Section 145.213.

5.10.2 System and Procedures. A CRS must establish a QC system that ensures the

airworthiness of articles on which the repair station or any of its contractors perform

maintenance, preventive maintenance, or alterations. The CRS must prepare and keep

current a QCM that includes the following:

1. A description of the system and the procedures used for:

• Inspecting incoming raw materials to ensure acceptable quality;

• Performing preliminary inspections of all articles that are maintained;

• Inspecting all articles involved in an accident for hidden damage before

maintenance, preventive maintenance, or alterations are performed;

• Establishing and maintaining proficiency of inspection personnel;

• Establishing and maintaining current technical data for maintaining articles;

• Qualifying and surveilling noncertificated persons who perform maintenance,

preventive maintenance, or alterations for the repair station;

• Performing the final inspection and approval for return to service of maintained

articles;

• Calibrating measuring and testing equipment used in maintaining articles,

including the intervals at which the equipment will be calibrated; and

• Taking corrective action on deficiencies.

2. References, where applicable, to the manufacturer’s inspection standards for a

particular article, including reference to any data specified by that

manufacturer.

3. A sample of the inspection and maintenance forms and instructions for

completing such forms, or a reference to a separate forms manual.

4. Procedures for revising the QCM required and notifying the responsible Flight

Standards office of the revisions, including how often the office will be

notified of the revisions.

5.10.3 Guide to Initiate Inspection Procedures. The concerns or questions in the following

paragraphs are offered as a guide and are intended to help initiate the inspection

procedures in the QCM/section; they should not be considered all-inclusive. Each facility

is unique and may require additional procedures to verify regulatory requirements and the

needs of the repair station.

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5.10.4 General. Describe the inspection system in detail, from establishing the purchase of

aviation articles and how that material is inspected upon receipt, receiving customer’s

articles, progressing through each inspection step, and ending in final inspection and

approval for return to service. Describe each step in a format easily understood by the

employees. A flowchart may be helpful in developing these procedures. This section

should also describe the system for controlling and documenting the work in process

(work order system).

5.10.5 Service Difficulty Reports (SDR). Section 145.221 requires the repair station to notify the

FAA within 96 hours after discovering any serious failure, malfunction, or defect of an

article. Many repair stations use FAA Form 8010-4, Malfunction or Defect Report, to

comply with this requirement. Information for completion of this form may be found in

AC 20-109, Service Difficulty Program (General Aviation), and may be submitted via the

Web at http://av-info.faa.gov/sdrx/.

Note: An SDR should be submitted when a failure, malfunction, or defect of an

article is identified, other than an in-service condition normally detected during

the maintenance, preventive maintenance, or alteration of that article. A “serious

failure, malfunction, or defect of an article,” as stated in § 145.221, is intended to

identify those articles that exhibit a premature or unusual failure not ordinarily

discovered during the maintenance of that article. As an example, an in-flight

engine failure, while potentially serious for that flight, would not be considered a

serious failure requiring submission of an SDR for the purpose of § 145.211 if the

failure was due to damage incurred during the engine’s normal operating

environment (e.g., wildlife ingestion or foreign object damage (FOD)). However,

if upon disassembly of the engine a failure mode of a subcomponent of that

engine that has not been previously observed in normal service is discovered

(e.g., a cracking turbine blade, compressor blade, turbine, or compressor disk,

discovered in a location not previously identified, or the suspected manufacturing

defect of a part), an SDR should be submitted.

5.10.5.1 Normal wear and defects frequently observed should not be criteria for filing

an SDR (e.g., typical seal, bushing, or coating wear), even if the result was a

failure of the next higher assembly. Certificate holders should have

procedures to identify, investigate, and determine if a failure, malfunction, or

defect is the result of normal in-service use or if it is a previously unknown

failure mode warranting submission of an SDR.

5.10.5.2 The primary purpose of the Service Difficulty Reporting System (SDRS) is to

help identify negative trends so that mitigating actions can be accomplished as

soon as possible.

5.10.5.3 The regulation also states that the repair station may submit

FAA Form 8070-1, Service Difficulty Report—Aeronautical Equipment, for a

certificate holder operating under part 121, 125, or 135. Information on

completing FAA Form 8070-1 is attached to the form. The repair station

should not report the same failure, malfunction, or defect using more than one

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report. The manual should contain procedures describing how the report will

be completed and forwarded to the FAA. A copy of the form and instructions

for its completion should be included in the forms section of the manual.

5.10.6 Continuity of Inspection Responsibility. Include procedures for ensuring that the

responsibilities of the facility’s inspectors are properly performed if they cannot complete

the task. If the facility uses multiple shifts, include procedures to ensure a continuing

responsibility for maintenance in progress with status books, shift change logs, or similar

documents.

5.10.7 Receiving Procedures. This section of the manual should address the procedures used for

accepting consumable materials and customer parts. Procedures included within this

section will depend on the size, complexity, and ratings of the facility. The manual

should describe generally how material is ordered, stocked, and requisitioned for

maintenance or alteration purposes. A general description of how the stock room operates

with respect to handling and storage should be included in this section. Additionally, this

section may include the method for handling, storing, and using shelf life items and

materials.

5.10.7.1 Procedures should include visual inspection of the container and contents for

shipping damage, packing, and proper paperwork. This section should include

procedures to assist receiving personnel in performing their tasks, whether the

article was satisfactory or damaged when it was received. The procedures

would normally include how receiving personnel document or record damage

due to improper handling and the title of the person notified of the damage.

The description of the procedure may include the routing of materials and

parts.

5.10.7.2 Receiving personnel may need to review paperwork received with articles

maintained by other facilities contracted by the repair station or parts received

from foreign manufacturers. All foreign-produced engines, propellers, and

parts received into the part 145 repair station must be in full compliance with

the applicable Bilateral Aviation Safety Agreement (BASA) or 14 CFR

part 21.

5.10.7.3 Articles produced in the United States and exported would be under the

control or jurisdiction of the receiving authority and not under the jurisdiction

of the FAA regulatory system. Until these articles are moved back under the

control of the U.S. regulatory system, they could not be returned to service

under the provisions of part 43 and/or part 145.

5.10.7.4 If the repair station is dual-certificated under another authority, they could

perform the approval using the other authority’s certification, such as the

European Aviation Safety Agency (EASA).

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5.10.7.5 Section 43.1, Applicability, sets forth the requirements for any approval for

return to service. Parts that do not meet the requirements of § 43.1 would not

be eligible for an approval for return to service in accordance with § 43.9.

5.10.7.6 Paragraph 5.7 has further information on contracting maintenance functions.

The procedure should also cover how parts are stored and requisitioned for

particular work.

5.10.8 Handling of Parts. Section 145.103(a) requires the repair station to provide sufficient

space to segregate articles and materials stocked for installation from those articles

undergoing maintenance, preventive maintenance, or alterations. Throughout the

maintenance cycle, care will be necessary when handling parts and components

undergoing maintenance. The procedures in the manual should emphasize that personnel

will always need to exercise caution when handling aviation articles. These procedures

may be contained in one section of the manual or may be spread out through several

sections of the manual. The procedures may discuss segregation and protection of parts,

avoiding metal-to-metal contact, contamination, and preservation. Moving articles from

one area of the repair station to another requires procedures to ensure that articles are not

damaged in transit. Facilities that maintain sensitive electronic equipment will need to

describe the necessary precautions to be taken for static discharge.

5.10.9 Tagging and Identification. All articles undergoing maintenance within the facility should

be identified in some manner depending on the size, complexity, and ratings of the

repair station. Many facilities attach colored tags or work orders to the part. The objective

of identification is to ensure that the status of any article can be easily determined.

Articles awaiting repairs may be identified differently than those that are repaired.

Articles that are deemed nonrepairable should be clearly identified, and may need to be

stored in a segregated area within the facility. Parts in the store room(s) will need to be

identified to ensure traceability to an approved source.

5.10.10 Incoming Inspection. The QCM/section must include procedures that describe the

incoming inspection of raw materials used by the repair station for maintenance,

preventive maintenance, or alteration. These materials could include hardware,

sheet metal, welding rods, etc., as well as component parts. The procedures should

define what is considered raw material and describe how the material will be inspected.

Procedures should describe the disposition/action taken when an item passes or fails

inspection. The manual should also include procedures for handling suspected

unapproved parts (SUP). Some raw materials may require specific documentation or

certifications that must be kept on file by the repair station. Procedures should address

how this documentation is reviewed and filed. Sometimes raw materials are received in

lots that are released from stock in smaller units, such as weld wire, NDT fluids and

films, and coating powders. For such situations, the manual will need to include

procedures that ensure traceability of the material back to the original lot. The

procedures should address the following, as applicable:

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1. What is the title of the person(s) performing these inspections?

2. How will the inspection be performed? Does the inspection include visual,

NDT, or dimensional tolerances (if applicable)?

3. What technical data will be necessary to perform this inspection?

4. Is the material checked for damage, identification, and preservation?

5. Does the material have any shelf life limitations? If so, the procedures need

to address how the material will be identified and controlled.

6. Describe the action taken if the material meets specification, as well as what

action is taken if the material does not meet specification.

7. Does the facility have an area for proper storage of raw materials? Will the

material require a secure area until released for use? Will the material require

any special environmental considerations during storage?

8. How is the material identified if acceptable or not acceptable?

9. Do the materials require any special testing requirements? If so, what

procedures are followed to perform those tests? How is the testing

performed?

10. What is the disposition of incoming inspection records?

11. How does the repair station ensure traceability of materials received in lots,

such as weld wire, coating powders, and so forth?

12. Does the manual contain procedures for SUP formal training, detecting and

reporting SUP?

5.10.11 Preliminary Inspection. The procedures must address what constitutes a preliminary

inspection, how that inspection will be performed, and how the article will be identified

throughout the maintenance cycle. This inspection is usually an evaluation of an article

to determine the customer-requested work scope and the required maintenance or

alteration actions. Compliance with SBs and ADs should also be determined. This

inspection may involve a teardown or disassembly if the article is an engine, module,

propeller, accessory, or subassembly of a larger component. The results of this

inspection should be documented and may need to be communicated to the customer.

The forms used to record this inspection should identify the article until the maintenance

cycle is completed. For some repair stations this may include attaching the form to the

article while it is still in the maintenance cycle. Other repair stations that use more

electronic means, such as barcodes, may not need to physically attach the form but use

another type of identification so that the status of the article can be determined as

needed. Any defects or discrepancies noted during this inspection will need to be

documented with corrective actions taken during the maintenance, using a discrepancy

numbering system or similar arrangement. The repair station should notify the customer

of any defects that are outside the scope of the customer’s authorized repair.

Maintenance providers are responsible only for the work they are contracted to perform,

not for all the work that needs to be performed. The procedures should address the

following:

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1. Who (by title) will perform this inspection?

2. How will the inspection be performed?

3. When is this inspection performed?

4. Is the repair station properly rated to perform this maintenance?

5. Does the inspection include a functional test before disassembly?

6. How will the inspection be recorded?

7. If the inspection reveals discrepancies, how are they recorded?

8. How does the repair station record corrective actions taken to correct any

discrepancies?

9. Do the records show the relationship between the discrepancies found and

the corrective action taken?

10. How is the customer notified of discrepancies found that are outside of the

contracted work scope? How are those discrepancies resolved?

11. Is the record of this inspection made part of the work order file

(work package)?

12. How is traceability of life limits and/or time since overhaul documented?

13. How are the parts identified if acceptable and if not acceptable?

14. What are the procedures to ensure the records (work package) are kept with

the parts?

15. Is there a procedure to ensure that current technical data is available before

inspection?

16. What are the procedures for detecting and reporting unapproved parts?

17. Is there a procedure for reporting failures, malfunctions, or defects of an

article?

5.10.12 Hidden Damage Inspection. This inspection is required on parts that have been involved

in an aircraft accident. The inspection includes a search for any secondary damage that

could result from an accident, such as fire or heat damage. This inspection is often

recorded on the same form used for the preliminary inspection. Sometimes the

repair station is not notified that an article has been involved in an aircraft accident.

Inspection personnel should be experienced enough with the article to recognize damage

that is suspicious. The repair station could then initiate communications with the

customer regarding damage history of the article. The hidden damage inspection should

address the following:

1. Who (by title) will perform the inspection?

2. How will the inspection be recorded?

3. If defects are noted, where will they be recorded?

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4. Does the inspection include areas adjacent to obvious damage?

5. Who will communicate with the customer?

6. Is the record of this inspection made part of the work order file?

5.10.13 In-Process Inspection. These inspections may take place during various stages of

disassembly, repair, and reassembly of an article. These inspections are usually

described in the maintenance manuals or other ICA used to perform the maintenance or

alteration and called out on the work order, traveler, or router. Usually, they require the

services of a qualified inspector to perform a visual, dimensional, or nondestructive test.

The inspection may require functional tests and/or precision test equipment. Persons

performing these inspections should be qualified and listed on the roster.

5.10.13.1 If the article has been shipped to another facility for contracted maintenance,

that function must be inspected. The inspector may also review the

documentation received from the vendor, such as certification(s) or other

maintenance records required by § 43.9. If a noncertificated person performed

the maintenance, an inspection and/or test is required to determine whether the

maintenance was performed satisfactorily.

1. Who (by title) will perform the inspection?

2. Are the inspectors listed on the roster?

3. How will the inspection be recorded?

4. If defects or discrepancies are noted, where will they be recorded?

5. Do the procedures allow steps to be performed out of sequence? If

so, how is this authorized and recorded?

6. If the in-process inspection is not satisfactory, does the manual

have procedures governing rework? Any rework must be

performed in accordance with approved or acceptable technical

data.

7. Does the system include provisions for recording the names of the

inspector and the person who performed the work?

8. Are the records of this inspection made part of the work order

(records package)?

9. Who determines when an in-process inspection is performed, and

how is that determined?

10. Do the procedures describe the inspection of an article and review

of documentation for maintenance performed by a contracted

facility?

5.10.14 Final Inspection. This inspection is performed on each article before it is approved for

return to service. Final inspection should include a review of documents used during the

maintenance (travelers, inspection sheets, discrepancy sheets, etc.), as well as an

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inspection of the article. The repair station may develop a checklist to ensure that all

activities related to final inspection are performed. The individual performing this

inspection must meet the requirements of § 145.155, which requires the person to be

thoroughly familiar with the applicable regulations and the inspection methods,

techniques, practices, aids, equipment, and tools used to determine airworthiness of the

article. The person must be proficient in using the various types of inspection equipment

and visual inspection aids appropriate for the article being inspected. The person must be

able to understand, read, and write English. As stated in § 145.213, except for

individuals employed by a repair station located outside the United States, only an

employee certificated under part 65 is authorized to sign off on final inspections and

maintenance releases for the repair station.

1. Who (by title) will perform the inspection?

2. How will the inspection be recorded?

3. If the final inspection is not satisfactory, does the facility have procedures

governing rework? Any rework must be performed in accordance with

approved or acceptable technical data.

4. Is the inspector qualified and certificated?

5. Before the final airworthiness determination is made, are all other

maintenance, inspection forms, electronic media, and records checked for

completion? How is this indicated?

6. Is the final inspector authorized on the roster of inspection personnel?

7. How is the inspection performed?

8. Once the final inspection is completed, how are the parts identified?

9. Are the final inspection personnel familiar with the regulations and the

inspection techniques?

10. Do the inspectors understand, read, and write English?

11. Do the final inspectors have access to current technical data?

12. Are procedures included for when the final inspection results in accepting the

part and when it results in rejection of the part?

13. If the repair station performs 100-hour and/or annual inspections, are

procedures included for addressing the use of inspection cards and/or forms,

checklists, etc., to record the inspection and correct any discrepancies?

Where the operator has an FAA-approved minimum equipment list (MEL),

are procedures for the deferral of inoperative equipment included?

14. If the maintenance performed was a major repair or major alteration, are

procedures included to ensure that the inspector who inspects the article and

approves it for return to service is trained, qualified, and authorized?

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5.10.15 Work Signoff. Many repair stations use rubber stamps or electronic media instead of

signatures to annotate the completion of a task on a traveler, work order, process sheet,

inspection sheet, or similar document. The intent of the stamp or electronic signoff is to

ensure traceability to the name of the person who performed or inspected the work. The

stamp or electronic signoff used is often more legible than handwritten initials. If the

repair station chooses to use stamps or electronic media, it should have a control

program that addresses the following:

1. Who (by title) issues the stamps, badges, or authorizations?

2. What procedures are used to ensure that the method used can be traced to the

individual who issued the authorization (a list of names and stamps, or

similar document)?

3. Are there procedures to check that the stamps, if used, are still legible?

4. Are there procedures to ensure that the stamp, badge, or authorization is

returned to or revoked by the responsible manager upon termination or

reassignment of an employee?

5. Are procedures and training on the security of the system used (stamps or

electronic)?

Note: Exemptions from the regulations will no longer be required to use

electronic media because the rule allows the use of electronic systems. The

repair station must have procedures that fully describe the system and its use.

5.10.16 Maintenance Release and Approval for Return to Service.

5.10.16.1 The maintenance release document must meet the requirements of §§ 43.9

and 43.11. Many repair stations have chosen to use FAA Form 8130-3,

Authorized Release Certificate—Airworthiness Approval Tag, as a

maintenance release for component/part maintenance. Instructions for

completion of FAA Form 8130-3 are in FAA Order 8130.21, Procedures

for Completion and Use of the Authorized Release Certificate,

FAA Form 8130-3, Airworthiness Approval Tag. Those facilities that are

EASA-certificated must use FAA Form 8130-3 as a maintenance release for

articles returned to EASA-member countries.

5.10.16.2 Regardless of the format, the contents must include:

1. A description (or reference to data acceptable to the FAA) of the

work performed. In either case, there must be enough information

provided so that a person unfamiliar with the work would be able

to determine the extent of the maintenance and/or alteration

performed. If the repair station is also EASA-certificated, the

maintenance release must include the revision status of the

technical data used to perform the work. The maintenance release

also should include a record of the parts used, particularly if the

maintenance involved substituting parts, such as PMA parts.

10/6/17 AC 145-9A

5-37

2. The date the article is approved for return to service.

3. The name of the person who performed the work (in this case, the

repair station).

4. The name of the individual authorized by the repair station to

approve the article for return to service. As required by § 145.157,

for repair stations located within the United States, the person

authorized to approve an article for return to service must be

certificated under part 65.

5. If the maintenance was performed on an article that is life limited,

include the total time and total cycles. If the article requires

periodic overhaul under an air carrier or commercial operator’s

maintenance program, include the time since overhaul.

5.10.16.3 If the repair station is performing maintenance for an air carrier, the

repair station should follow the maintenance release procedures described in

the air carrier’s manual. The forms and procedures may differ from those the

repair station normally uses.

5.10.16.4 The approval for return to service may be a separate document, included in

the work order, or entered into the aircraft maintenance records. If the

maintenance was a major repair, the repair station may use a work order

instead of FAA Form 337, Major Repair and Alteration (Airframe,

Powerplant, Propeller, or Appliance), to record the work and approve the

article for return to service (refer to part 43 appendix B for details). If the

maintenance performed was a major alteration, the repair station must use

FAA Form 337 to record the work and approve the work performed for

return to service. AC 43.9-1, Instructions for Completion of FAA Form 337,

describes how to complete FAA Form 337. If the repair station chooses to

use FAA Form 337, a copy of the form and instructions for its completion

should be included in the forms section of the manual.

5.10.16.5 Procedures for approval for return to service should include the following

(as applicable):

1. Who (by title) is authorized to complete the form? How is the

individual authorized?

2. Is the person certificated under part 65 if employed by a

repair station located in the United States?

3. Do the procedures ensure that a qualified and authorized person

can assume the responsibilities of this task if the person who

normally performs it is not available (e.g., sick, on vacation, etc.)?

4. Does the maintenance release include or reference a list of

approved parts?

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5. How does the repair station ensure that it approves for

return to service only those articles for which it is rated?

6. How does the repair station determine if the repair or alteration is

major? If the maintenance was a major repair or major alteration,

how will it be recorded?

7. Who (by title) is authorized to complete FAA Form 337 and how is

that person authorized?

8. What records are given to the customer and what records are

maintained on file at the repair station?

9. Have the people that complete the approval for return to service

been trained for this position? Is the training documented?

5.11 Required Records and Recordkeeping.

5.11.1 References:

• Section 43.9.

• Section 145.209(i).

• Section 145.219.

5.11.2 Describe the System. The RSM must include a description of the required records and the

recordkeeping system used to obtain, store, and retrieve those records. The records must

be in English and comply with part 43.

5.11.3 Requirements. Section 43.9 describes the content, form, and disposition of maintenance,

preventive maintenance, and alteration records. The content must include a description of

the work performed, the date the work was completed, and the name of the person

performing the work. It also must include the signature, certificate number, and type of

certificate of the person approving the work for return to service. For major repairs made

in accordance with an FAA-approved manual or other approved data, the repair station

may use the customer’s work order to record the repair or use FAA Form 337. The

repair station must use FAA Form 337 to record major alterations. Instructions for

completion of FAA Form 337 are in AC 43.9-1.

5.11.4 Sample Formats. Records may be in different formats depending on the type of work

performed. Samples of the inspection and maintenance forms (and instructions for

completing such forms) or a reference to a separate forms manual should be included in

the manual system.

5.11.5 Air Carrier’s Procedures. Maintenance record entries for an air carrier should be

completed in accordance with the air carrier’s procedures. The entries may include the

use of forms specifically required by the air carrier. The procedures, forms, and records

may differ from those normally used.

10/6/17 AC 145-9A

5-39

5.11.6 Contents of Work Package. The procedures should describe the contents of the facility’s

work package, if applicable. This work package may include a traveler or router that

describes each step of the maintenance or alteration performed. It may contain areas for

the signatures or identifiers, such as stamps, barcodes, badge numbers, and electronic

signatures of the person performing the work and of the inspector. If the facility performs

aircraft inspections, the records should include the checklist used to perform the

inspections, discrepancy lists, and corrective actions needed and/or taken, including

compliance with any ADs and/or SBs. If the repair station performs repairs in accordance

with DER-approved technical data, a copy of FAA Form 8110-3, Statement of

Compliance with Airworthiness Standards, should be included in the records package.

DER-approved technical data will normally require additional FAA approval when used

for major alterations. (Refer to FAA Order 8110.37, Designated Engineering

Representative (DER) Handbook, for DER authorization.) Supplemental forms in a work

package may include, but are not limited to:

• A list of replacement parts;

• Inspection methods sheets;

• SB and/or AD compliance sheets;

• Copies of manufacturer’s technical data; and

• Functional test and/or calibration results.

5.11.7 Maintenance Release. The repair station must provide a copy of the maintenance release

to the owner/operator. If the repair station chooses to use FAA Form 8130-3 as a

maintenance release for component/part maintenance, the records must include a copy of

the completed form. Order 8130.21, subparagraph 1-7c states that FAA Form 8130-3

should not be used to release an aircraft for return to service. The procedures should

describe who would review the records for accuracy and completeness before approval

for return to service, unless that information is included elsewhere in the manual.

5.11.8 Availability. Records must be made available to the FAA and the National Transportation

Safety Board (NTSB). Records should be organized for easy retrieval. Procedures should

describe the location of the records and the system used to retrieve those records. Some

repair stations store records in a remote location. The manual must include procedures

describing its retention interval and retrieval process. Storage provisions should include

environmental protection as well as security.

5.11.9 Requirements. The procedures should include the title of the person responsible for

maintaining the records for the repair station and where the records will be located. The

records must be maintained for at least 2 years from the date the article was approved for

return to service. The customer purchase order or contract may require storage for a

longer period of time.

10/6/17 AC 145-9A

5-40

5.11.10 Electronic Recordkeeping Systems.

5.11.10.1 When constructing an electronic recordkeeping system, several elements

must be considered and addressed in the RSM or the directions for using the

electronic system. Those directions must be available to each person using

the system. The electronic system must ensure that the information is

confidential and cannot be altered without authorization.

5.11.10.2 Before introducing an electronic system, a computer operation procedures

manual should be established. The manual should include the following:

1. Procedures for making required records available to the NTSB

and/or FAA personnel. An employee or a representative who is

familiar with the computer system may need to assist NTSB or

FAA personnel in accessing the computerized information. The

computer system must be capable of producing paper copies of

the viewed information at the Administrator’s request.

2. A procedure for conducting a review of the computerized

personal identification codes system to prevent password

duplication (if applicable).

3. Procedures for periodic audits of the computer system to ensure

the integrity of the system and each workstation.

4. A procedure to ensure that any records for an aeronautical product

are transferred to the owner/operator with the required

information in an acceptable format, either electronically or on

paper.

5. A description of the training procedure and requirements needed

for access to the computerized system.

6. Procedures addressing periodic backup of records and files.

5.11.10.3 The repair station must provide a copy of the procedures for implementing an

electronic recordkeeping system to the responsible Flight Standards office.

The FAA addresses guidelines and requirements for electronic signatures in

AC 120-78, Electronic Signatures, Electronic Recordkeeping, and Electronic

Manuals.

5.11.10.4 Addressing the following questions or concerns (as applicable) will help the

repair station develop procedures for this section. The repair station may

need to develop additional procedures, depending on the size and complexity

of the facility.

1. Who (by title) is responsible for maintaining the recordkeeping

system?

2. What documents are included in a typical records package? What

additional forms may be included?

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5-41

3. Where are the records stored?

4. What method is used to organize the records?

5. Are the records easily retrieved?

6. Who (by title) reviews records for accuracy and completeness

before approval for return to service? Is the individual trained?

7. If FAA Form 8130-3 is used, does the repair station include a

completed copy in the records package?

8. If electronic records are used, procedures for security, backup,

and retrieval of files must be established.

9. Are the records in English, and do they meet (at a minimum) the

requirements of § 43.9?

10. What records will be provided to the owner/operator?

11. How will the repair station process records received from

contractors?

12. Are procedures included for distribution and storage of

FAA Form 337?

13. How does the repair station document any special inspections,

such as hydrostatic tests, functional tests, and so forth?

5.12 Calibration of Measuring and Test Equipment.

5.12.1 References:

• Section 43.13(a).

• Section 145.109(b).

• Section 145.211(c).

5.12.2 Calibration Procedures. Section 145.211(c) requires that the repair station QCM contain

the procedures used for calibrating measuring and test equipment, including the intervals

at which the equipment will be calibrated. Section 145.109(b) states that a CRS must

ensure that all test and inspection equipment and tools used to determine airworthiness of

articles are calibrated to a standard acceptable to the FAA.

5.12.3 Measuring Test Equipment. This section of the manual should explain the repair station

system for controlling and performing calibration of the precision tools and test

equipment used to make airworthiness determinations. The repair station is responsible

for the calibration program, whether calibration is performed in-house or contracted to

outside sources. The calibration should be traceable to a standard acceptable to the FAA,

which can include standards recommended by the manufacturer, the National Institute of

Standards and Technology (NIST), providers who are certified by International

Organization for Standardization (ISO) accreditation or International Laboratory

Accreditation Cooperation (ILAC)-accredited laboratory, or other national authority.

10/6/17 AC 145-9A

5-42

The measuring test equipment should identify the intervals at which the equipment will

be calibrated. These intervals are usually established by the manufacturer or the

repair station. The repair station should maintain records of the calibration for at least

2 years or the length of the calibration term, if greater than 2 years.

5.12.4 Traceability. The purpose of traceability of the measuring test equipment calibrations is

to identify calibrations were performed with accuracy and credibility. A traceable

calibration standard is achieved when each measurement standard is verified through the

history, location, or application of the item by means of documented recorded

identification. Each calibration provider between the recognized national standard with

the primary standard to the measuring test equipment (each link in the chain) should be

documented. Traceability and calibration records should be made available for FAA

review. The reference standards used to calibrate the measuring test equipment should be

traceable to at least an accredited laboratory or a recognized national standard for proper

traceability requirements acceptable to the FAA. The repair station is ultimately

responsible to ensure that the measuring test equipment has the traceability

documentation.

5.12.5 List of Equipment. The repair station should maintain a list of calibrated equipment by

name, model or part number, serial number, date of calibration, and next calibration due

date. If the repair station allows employee-owned measuring and test equipment to be

used for airworthiness determination, these tools should be included in the calibration

program. Many facilities choose to maintain the calibration system records and

techniques on a computer. A computerized list enables those facilities to manage a large

list of equipment requiring periodic calibration.

5.12.6 Training. Repair station personnel calibrating tools and equipment will need to have the

knowledge, training, or experience necessary to ensure proper calibration. Records of the

training or experience will need to be in each employee’s training file or employment

summary.

5.12.7 Calibration Controls. Procedures will need to address how and when the equipment is

recalled for calibration and who (by title) will be responsible for ensuring that the

equipment is returned and controlled properly. The procedures should also describe how

the facility determines calibration status of a new tool or piece of equipment before it is

put into service.

5.12.8 Calibration Records.

5.12.8.1 Calibration records should include the following:

• Who (by title), if calibrated in-house, or the entity who performed the

calibration;

• The date of the calibration;

• The date the next calibration is due;

• The standard used to perform the calibration;

10/6/17 AC 145-9A

5-43

• The method used to perform the calibration;

• The results of the calibration; and

• The manufacture, part number, and serial number of measuring test

equipment used to perform the calibration.

5.12.8.2 The results of the calibration should include the actual readings of the

equipment at the test points. If the repair station intends to revise calibration

intervals, pass or fail notations will not suffice. The calibration interval cannot

be increased without sufficient recorded data points (calibration history) to

justify a change. The procedures should state who (by title) will be

responsible for maintaining the records and where the records will be

maintained.

5.12.9 Gage Block Calibration Techniques. If the repair station calibrates its own equipment

using gage block calibration, techniques should be developed to include cleaning and

deburring procedures. These techniques should describe exactly how the tool or

equipment is calibrated, including the standard used, test points, limits required, and

records. The techniques could be those recommended by the manufacturer or an industry

standard acceptable to the FAA.

5.12.10 Identifying Calibrated Equipment. Calibrated equipment should be identified in some

manner to prevent the inadvertent use of noncalibrated equipment in the maintenance

process. The identification usually includes the serial number or other identification,

date of last calibration, date calibration is due, and the name or initials of the person who

performed the calibration. It is important that the equipment’s serial number can be

identified if the label is removed or lost. All calibrated tools and equipment should be

protected from damage and deterioration during handling, maintenance, and storage.

5.12.11 Identifying Noncalibrated Equipment. The facility may use some equipment that does

not require calibration if that equipment is not used to make airworthiness

determinations. The procedures should describe how that equipment is identified and

controlled. Other equipment may have limited calibration, and the limitations should be

clearly marked on the equipment or label.

5.12.12 Guide to Develop Calibration Procedures. The following questions or concerns are

offered as a guide and are intended to help initiate the calibration procedures in the

QCM; they should not be considered all-inclusive or applicable to all facilities.

1. Who (by title) is responsible for the calibration system?

2. What is the basis for the test intervals (manufacturer, standard industry

practice, etc.)?

3. Is the calibration technique recommended by the manufacturer or standard

industry practice?

4. How is calibrated equipment identified?

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5-44

5. Is the calibration procedure documented?

6. What methods are used to change calibration intervals?

7. Are actual calibration results recorded to justify changes to calibration

intervals?

8. Do procedures ensure the reference standards used for calibration of tools are

traceable to primary standards of an NIST-accredited laboratory, or an

accepted foreign or international standard?

9. If foreign equipment is used, is the calibration standard acceptable to the

FAA?

10. Do the procedures ensure that equipment is removed from service for

calibration when it is due?

11. Do the procedures include a method to recall of the article(s) the measuring

test equipment was used on if the measuring test equipment was out of

tolerance during the calibration?

12. Do the procedures include how the equipment is handled if it is not submitted

for calibration when it is due (i.e., lost or overdue)?

13. Are calibration results recorded at each test point?

14. If the repair station uses automated test equipment, do procedures describe

how this equipment is calibrated and maintained?

15. Does the procedure describe the information on the calibration label of the

equipment?

16. How is equipment that must be calibrated before each use identified and

recorded?

17. How is equipment that does not require calibration identified?

18. What are the procedures for calibration of employee-owned tools?

19. Do the procedures address the acceptance of new precision test equipment

into the inventory?

20. Do the procedures address calibration performed by an outside contractor?

21. Do the procedures address calibration requirements, standards,

documentation, and traceability of tools that the repair station has leased?

22. Who (by title) is responsible for records of calibration received from outside

contractors?

23. Do the procedures describe the review of the contracted calibration facility’s

records for traceability to a recognized national standard, accuracy, and

acceptability?

24. Is the person performing the calibration qualified? Do the training records or

employment records reflect his or her qualifications?

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5-45

25. Does the standard used to perform the calibration have the required

accuracy?

26. If the facility includes an engine or auxiliary power unit (APU) test cell, does

the manual include procedures for correlation, calibration, and limitations, if

any?

27. For facilities that perform NDT, does the manual include procedures for

certification of company-manufactured NDT standards (if any are used)?

28. Do the procedures describe the title of the person who is responsible for

maintaining the calibration records and where they are maintained?

5.13 Taking Corrective Action on Deficiencies.

5.13.1 Reference. Section 145.211(c).

5.13.2 Procedures. Section 145.211(c)(1)(ix) states that the QCM must include procedures used

for taking corrective action on deficiencies. Corrective action is taken to remedy an

undesirable situation. Deficiency correction is normally an integral part of a

repair station’s improvement process and could include revisions to procedures that were

not working properly.

5.13.2.1 Corrective action would be applicable before the article is approved for

return to service and after the article has been approved for return to service.

The RSM should describe the system by which reworks are identified and

corrected before an article is approved for return to service. In these cases, a

review of the housing, facilities, equipment, personnel qualifications, and

procedures should ensure that the deficiency was not a systemic problem. If

the review indicates that the procedure is deficient, the corrective action

should include a thorough review and improvement of the procedure. If the

review indicates that the personnel lacked training or qualifications, corrective

action should remedy the deficiency. In either event, the procedures must

address how reworks are documented.

5.13.2.2 After the article is approved for return to service, the repair station may avail

itself of the self-disclosure program addressed by AC 00-58, Voluntary

Disclosure Reporting Program. This AC describes the procedures for

voluntary reporting of potential violations of the regulations. Once an article is

approved for return to service, discrepancies are often evidence of a potential

violation of the regulations, particularly § 43.13. Therefore, the repair station

should carefully review AC 00-58 for the appropriate method of notifying the

FAA. The repair station should have a procedure for ensuring the quality of

the work performed and for handling customer returns or complaints.

5.13.3 Examples. The following scenarios are presented as examples of the intended use of a

corrective action program:

10/6/17 AC 145-9A

5-46

5.13.3.1 Scenario 1. During the final inspection process of an aircraft in the

repair station for a major inspection, the chief inspector performs a review of

the paperwork. During that review, the inspector discovers that one of the

discrepancies found during the inspection has not been corrected. Further

review of the paperwork reveals that no repairs were performed to correct this

discrepancy. Discussions held with the mechanics working on the aircraft

reveal that a part is on order to complete the repair. The chief inspector asks

why no one wrote on the paperwork that the part is on order. One of the

mechanics replied that there are no instructions anywhere that direct them

where to write that a part is on order. The procedure requires the mechanic to

describe the actions taken to clear the discrepancy and to sign in the

appropriate block. The procedure does not address what action to take if a

part is on order. What first appeared as a failure of the mechanic to write that

a part is on order turned out to be a lack of written procedures in the manual.

By taking the time to develop a written procedure for the mechanics to follow,

the repair station corrected the deficiency.

5.13.3.2 Scenario 2. The repair station overhauls “widgets,” which are components of

a turbine engine. Part of the overhaul process involves application of a special

coating to the bore of the widget, followed by machining to final diameter.

The repair station contracts the application of this coating to another facility.

During the machining operation, several areas of the coating are chipped

completely off the bore. Since this condition is unacceptable, the bore must be

stripped and re-coated. After experiencing this condition on several parts, the

repair station conducts an investigation into the root cause. A review of the

machining process indicated all recommended procedures were followed. The

repair station, in coordination with the contracted facility, conducted a review

of the process used to apply the coating. The investigation revealed a

malfunction of the spray equipment, allowing the coating to be applied

incorrectly. The spray equipment was repaired and adjusted, eliminating the

problem. What first appeared as a machining problem turned out to be an

application problem. By taking the time to conduct a thorough investigation

into the root cause, future problems were eliminated.

5.13.4 Inadequacies and Deficiencies. Inadequate procedures, environment, working conditions,

training, instructions, or resources may be factors for many deficiencies that are attributed

to human error. The involvement of personnel from several levels within the organization

(if appropriate) will contribute to the program and ensure quality. Corrective action

requires that the root cause or causes of the discrepancy be investigated and determined

in order to eliminate such causes. The investigation must be fact-based and typically

begins with an analysis of the potential causes of the discrepancy. It is usually helpful to

have a small team of informed and involved individuals associated with the

article/process. Although human factors may play a part, focus should be placed on

physical factors, such as workplace environment, facilities, equipment, and tooling;

process factors, such as clarity of instructions; and training/understanding of

methodology for the work to be properly accomplished. Flow or process diagrams of the

maintenance process for the affected article are a typical starting place. Typically, each

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5-47

item in the process, and interactions between such items, are questioned/analyzed in an

attempt to determine which either caused or contributed to the ultimate deficiencies.

Often the interactions result in a cumulative effect that results in the deficiency. Once

each potential weakness is identified, the individual/team analyzes each to correct the

findings. The product is checked to determine whether the corrective action has

accomplished the elimination of the deficiency/discrepancy.

5.13.4.1 A documented procedure for taking corrective action on deficiencies should

answer the following:

1. Who (by title) is responsible for the program?

2. How is the root cause of the problem determined? Will any interim

steps need to be taken to prevent delivery of deficient products

while the corrective action is implemented?

3. Who (by title) will initiate corrective action?

4. How much time will be allowed for the corrective action to be

implemented?

5. Who (by title) will perform a followup audit of the corrective

action to ensure that it was effective?

6. What records will be maintained of the cause and corrective action

taken?

5.13.4.2 For those facilities that elect to conduct regularly scheduled management

review meetings, the investigation, cause, and corrective actions taken to

prevent recurrence of discrepancies should be topics of discussion during

those meetings.

10/6/17 AC 145-9A

Appendix A

A-1

APPENDIX A. FORMS

A.1 Reference. Title 14 CFR part 145, § 145.211(c)(3).

A.2 Forms and Instructions. Section 145.211(c)(3) requires that the QCM contain a sample

of the inspection and maintenance forms and the instructions for completing such forms,

or the manual may refer to a separate forms manual, which provides examples of the

forms with instructions.

A.3 Included Samples. The forms included in this section should be samples of any form,

tag, and label described in the procedures within the RSMs. The instructions for

completing the form may be on the form or on a separate document. The number and

content of the forms will depend on the size of the repair station and the complexity and

the variety of the articles for which the repair station is rated. Revisions or additions to

the form section of the manual should follow the documented revision procedures.

A.4 Factors to Consider. Some factors to consider when developing instructions for

completing a form are:

1. How should the form be introduced (at what point during the maintenance

process) and when should it be completed?

2. Who is the person or department responsible for starting the form, who will

contribute to its completion, and who will finish all required entries on the

form?

3. How will the form be completed?

4. What is the purpose of the form and how will it fit into the system?

5. How should revisions to the form be accepted/approved before release

(if applicable)?

6. How will the form fit into the recordkeeping system?

7. Which detailed inspection forms and checklists should be used when

performing annual, 100-hour, progressive or other approved inspection

programs, or engine overhaul? These need not be included in the manual.

These forms should be referenced in the manual, and instructions for

completing these forms (if required) may be in a separate document.

8. Do forms that are used for multiple operations or work have adequate space

and appropriate instructions, including specific assignment of responsibility,

to ensure that they can be filled out properly?

9. Do the instructions direct the user to write N/A (not applicable) or N/R

(not required) and initial/date any blocks on the form that are not used?

10. Will retention and storage be done in accordance with § 145.219(c)?

Note: No examples of forms are offered in this AC because forms must be

developed to fit the needs of each repair station.

10/6/17 AC 145-9A

Appendix B

B-1

APPENDIX B. CHECKLIST

The following checklist is provided as a guide for reviewing the completed manual(s). This

checklist was not developed to be all-inclusive and should be modified to fit the type of

operation and complexity of the repair station. Some suggested items may not be applicable to all

repair stations.

B.1 Manual Revision and Control.

1. Who (by title) will be responsible to initiate, write, and submit revisions to the

FAA for review and acceptance?

2. What actions and/or procedures will be initiated by the repair station if the

FAA finds that the submitted revisions are unacceptable?

3. How and where is the acceptance of the manual noted, including how the

FAA will receive its revisions?

4. How will the revisions be distributed?

5. Does the procedure ensure that each manual holder receives each revision?

6. Will the revised text of each affected page be clearly identified?

7. Do the procedures include control of sections of the manual, such as

identification, revision status, page numbering, issue date, and

approvals/acceptance?

8. Do the procedures to control sections of the manual address (as applicable)

identification, revision status, page numbering, issue date, and approvals of

internal personnel responsible for the manual and revisions?

B.2 Organization.

1. Does the manual include an organizational chart that shows (by title) each

manager with authority to act on behalf of the repair station?

2. Are the titles for the positions the same throughout the manual?

3. Does the organizational chart show separation of maintenance and inspection

departments (if applicable)?

B.3 Personnel.

1. Does the manual describe the duties and responsibilities, including the area of

responsibility assigned, of each management position?

2. Does the narrative describe what each person does?

3. Do the procedures ensure that their duties and responsibilities are performed

in each person’s absence?

4. Does the manual include procedures for maintaining and revising the rosters

required by 14 CFR part 145, § 145.161?

10/6/17 AC 145-9A

Appendix B

B-2

5. Does the manual include procedures for maintaining the employment

summaries for each person whose name is on the roster?

6. Does the manual include procedures for applying for additional repairmen and

for maintaining the certificates?

7. Does the manual include a procedure for surrendering Repairman Certificates

when required by 14 CFR part 65?

8. Do the employment summaries meet the requirements of § 145.161?

B.4 Operations, Housing, and Facilities.

1. Does the manual describe the facility’s floor plan, shops, and equipment?

2. Is a description of the facility (narrative) included?

3. Is the operation of the repair station described?

4. Are any special environmental conditions addressed?

5. Does the description include a generic overview of the type of equipment?

6. If the repair station leases or rents equipment, does the manual contain

procedures describing the lease/rent process and who is responsible for

managing the program?

7. How does the repair station ensure the equipment is in place and under its

control when the work is performed?

8. If the repair station is using special equipment or tools other than those

recommended by the manufacturer, does the manual include procedures for

determining equivalency?

9. Does the manual include a description of the stock room, how inventory is

requisitioned for particular jobs, and how shelf life inventory is maintained?

B.5 Capability List (CL).

1. Who (by title) will maintain the CL?

2. How will the self-evaluation be performed?

3. Who (by title) will perform the self-evaluation?

4. How is the self-evaluation documented?

5. Do the checklists and forms address all of the applicable requirements of

part 145 (e.g., housing, facilities, equipment, tools, technical data, and

personnel)?

6. How will results of the self-evaluation be reported to management?

7. Does the procedure describe how items are added to and deleted from the list?

10/6/17 AC 145-9A

Appendix B

B-3

8. Are changes to the list clearly indicated on the document?

9. If electronic media is used, are the hardware and software compatible with

that of the responsible Flight Standards office?

B.6 Training Program Revision.

1. Who (by title) is responsible for submitting training program revisions to

the FAA?

2. When will the revision be submitted?

3. What are the procedures for submitting revisions to the responsible Flight

Standards office for approval?

4. How often will the training program be reviewed for currency and

completeness?

5. Who (by title) is responsible for performing the review?

6. How will revisions be recorded and implemented?

7. How will the revised text be identified?

B.7 Work Performed at Another Location.

B.7.1 For a Special Circumstance:

1. The types of, and limitations on, the work that would be considered special

circumstances (e.g., emergency repairs, aircraft on the ground, and ferry flight

preparation).

2. The estimated length of time away from the fixed location.

3. The procedure to ensure adequate personnel are chosen, including the

person(s) responsible for performing, supervising, inspecting (including

inspections regarding receiving/incoming, preliminary, hidden damage,

in-process, and final), and approving the work for return to service.

4. If necessary, the procedure for ensuring the location will have the necessary

housing and facilities for accomplishing the work.

5. The procedure for transporting any equipment, tools, materials, and data to the

work site. If the equipment, tools, materials, and/or data will be obtained at

the location, include the procedure used for ensuring they are received and

controlled under the repair station’s quality system for the duration of their

work.

6. The procedures used for storing any equipment, tools, materials, and data for

the duration of the project.

7. The procedure used in notifying the responsible Flight Standards office of the

request to work away and what type of information will be included in the

request. Examples of information could include identifying the customer and

10/6/17 AC 145-9A

Appendix B

B-4

describing the work requested or anticipated, and the location at which the

work will be performed.

8. The title of the person who will notify the responsible Flight Standards office

of the special circumstance and how that notification will be made.

9. How the repair station will receive the FAA’s determination of acceptance or

denial for the request to work away from the fixed location for the special

circumstance.

B.7.2 Recurring Work. If the repair station intends to perform work at another location on a

recurring basis, include procedures for accomplishing maintenance, preventive

maintenance, alterations, or specialized services at a place other than the repair station’s

fixed location. This business practice will provide flexibility and mobility to meet

industry needs and not be restricted “only” to special circumstances. The manual

procedures should address the following:

1. Procedures for generating work orders from the repair station’s fixed location

for the scope, nature, and location (refer to § 145.209(i)), and extent of work

anticipated away from the location.

2. Procedures for communication between and among personnel in the field and

the repair station’s fixed location. The communication methodology needs to

ensure the ability to transmit voice and data on a consistent basis. The ability

to transmit verbal instruction and written documents is essential to

establishing and maintaining continuous compliance with 14 CFR parts 43

and 145.

3. Procedures for analyzing the qualifications of and dispatching or obtaining

personnel required for the scope and type of work anticipated and performed.

Consider the following:

• General knowledge (through training and experience) and capability requirements

(refer to §§ 145.151 and 145.163);

• The requirement for individual certification for supervisors and persons

authorized to approve work for return to service (refer to §§ 145.153

and 145.157); and

• Ensuring persons performing inspection activities are listed on the roster and meet

the requirements of § 145.155.

4. Procedures for ensuring employment summaries (refer to § 145.161(a)(4)) and

rosters (refer to § 145.161(a)) are kept current and that the RSM reflects the

appropriate duties, responsibilities, and authority of management (supervisory,

inspection, and approval for return to service personnel) for persons

authorized to work away from the fixed location (refer to § 145.209(a)).

5. Procedures for verifying the extent and nature of available housing and

facilities (refer to § 145.209(c)); if inadequate, method (lease/borrow) for

obtaining the housing and facilities necessary for compliance with part 43.

10/6/17 AC 145-9A

Appendix B

B-5

6. Procedures for dispatching or obtaining the calibrated equipment needed to

make final airworthiness determinations on the work performed.

7. Procedures for providing or obtaining necessary equipment, tools, and tooling

needed to accomplish the work scope.

8. Procedures for providing or obtaining the necessary maintenance data

(maintenance manuals, overhaul manuals, instructions for continued

airworthiness (ICA), Service Bulletins (SB), Supplemental Type Certificate

(STC) data, and other information pertinent to the maintenance, preventive

maintenance, and alteration activities that is acceptable to or approved by the

Administrator).

9. Procedures for providing or obtaining the proper replacement items

(e.g., parts, subassemblies) and materials (e.g., raw metals, solvents) and

services (e.g., heat treat, welding). If the items are not dispatched from the

fixed location, include the procedures used for receiving, performing

incoming inspection, handling, and storage of items that will be used or

installed.

10. If hazardous material (hazmat) may or will be involved, the procedure for

ensuring proper compliance with § 145.165 regarding an employer training

program and air carrier notification.

11. Procedures for performing initial, in-process, and final inspections of the

articles being worked on, if different from the procedures used at the fixed

location. If different forms are used to record activities, they would be

included in the forms section of the repair station’s manual (refer to

§ 145.211(c)(3)).

12. Procedures for tracking and recording maintenance performed for the owner

of the article being maintained (e.g., logbook) and for the repair station. If

different maintenance records will be used for the repair station, they should

be included in the forms section of the repair station’s manual (refer to

§ 145.211(c)(3)).

13. Procedures to ensure the applicable sections of the RSM are current and

available at the location where the work is being performed, and that the work

is being performed in accordance with procedures in the manual.

B.7.3 Using Mobile Units. If the work away from the fixed location will be performed using

mobile units, the following additional procedures should also be addressed:

1. Method for determining the location of each unit.

2. Method for specifying and updating a point of contact (POC) for each unit.

3. Procedures describing how often the repair station will conduct audits of the

units to ensure compliance with part 145 and the method for reporting the

results to the applicable manager for review and action, if necessary.

10/6/17 AC 145-9A

Appendix B

B-6

Note 1: The rule does not allow continuous, uninterrupted operations at another

fixed or permanent location (facility) without applying for a new repair station or

satellite certificate at that location.

Note 2: A combination of storing equipment, tools, parts, etc., and having repair

station personnel positioned at a fixed or permanent location (facility) while

performing maintenance on a daily basis at that location indicates a continuous,

uninterrupted operation. (This does not imply that personnel who are assigned to a

specific mobile maintenance unit are considered permanently positioned.)

A continuous operation exists when a repair station permanently moves tools,

equipment, and personnel to another fixed location and performs maintenance,

preventive maintenance, alterations, or specialized services at that fixed location.

A repair station that conducts these type of operations no longer meets the intent

of § 145.203. If the repair station is to continue operations in this manner, then it

must apply for certification as a satellite or standalone repair station.

B.8 Maintenance Performed for an Air Carrier.

1. Who is responsible (by title) for keeping a file of the air carrier’s procedures,

including the necessary technical data?

2. Who is responsible (by title) for review and amendment of purchase orders for

complete and correct instructions? Is that person trained?

3. How does the repair station maintain a current list of Required Inspection Item

(RII) inspectors? Who maintains the list?

4. Does the RSM include procedures to ensure that the necessary equipment,

trained personnel, and technical data will be available for line maintenance?

5. Does the manual describe the training program for air carrier maintenance and

RII?

B.9 Contract Maintenance Information.

1. Who (by title) is responsible for the contract maintenance program?

2. Who (by title) is the individual maintaining the list of contracted facilities and

contract maintenance functions?

3. How will the list of contractors be made available to the FAA?

4. When and how will the responsible Flight Standards office be notified of

revisions to the list?

5. How will the repair station determine if the contracted facility is properly

rated?

6. Do the contract provisions for non-FAA-certificated facilities include

provisions for FAA inspection?

7. How does the repair station qualify and audit FAA-certificated and

noncertificated entities?

10/6/17 AC 145-9A

Appendix B

B-7

8. Are the individuals who inspect contract maintenance entities trained?

9. How do the receiving inspectors inspect articles returned after maintenance

from FAA-certificated and noncertificated entities? Are they trained?

10. Are discrepancies with contracted entities included in the corrective action

program?

B.10 Proficiency of Inspection Personnel.

1. How are minimum qualifications for inspection personnel established?

Who makes this determination?

2. How will the inspector maintain proficiency? Training? On-the-job training

(OJT)? What methods are used?

3. Do the records of training indicate the method, length, instructor, and dates?

Are they current?

4. Who is responsible for ensuring that inspectors maintain proficiency?

5. Does the final inspector authorize approval for return to service? If so, is this

inspector certificated under part 65 (if the repair station is located within the

United States)?

6. Will the inspectors require any special training, (i.e., Nondestructive Testing

(NDT))? Who will be responsible for the training? How will inspectors

continue to meet any required industry standards?

B.11 Current Technical Data.

1. Who (by title) is responsible for revising and maintaining the technical data?

2. How does the repair station ensure that the technical data is current?

3. How is the technical data distributed throughout the company?

4. How does the repair station ensure that current technical data is available to

the staff?

5. Who (by title) is responsible for control and distribution of the technical

documents?

6. If the technical data requires translation, who (by title) is responsible for

performing the translation and quality checks? How will the data be revised

and distributed?

7. If computer software is used for component testing, how are revisions made

and distributed? Who (by title) is responsible for ensuring that the software is

operating properly and that the current revision is in use?

10/6/17 AC 145-9A

Appendix B

B-8

B.12 Inspection System.

B.12.1 General.

1. Does the manual include procedures for reporting malfunctions or defects?

2. Does the manual contain procedures that ensure continuity of inspection

responsibility?

3. Does the manual contain procedures for segregation of repairable from

nonrepairable articles?

4. Does the manual include a procedure for tagging or identifying articles,

including repairable and nonrepairable articles?

B.12.2 Receiving Policy.

1. Who (by title) performs the inspection, and how is it performed?

2. How is the inspection recorded?

3. What actions are required if the container and/or material was damaged?

4. How is the material routed for proper storage?

5. What is the required documentation from contracted facilities?

B.12.3 Incoming Inspection.

1. Who (by title) will perform this inspection?

2. How will the inspection be performed? What technical data will be necessary

to perform this inspection?

3. Does the manual include procedures for control of items that have shelf life

limitations?

4. Do the procedures describe the action taken if the material meets

specification, as well as what action is taken if the material does not meet

specification?

5. How is the material identified if acceptable or not acceptable?

6. Do the materials require any special testing requirements? If so, what

procedures are followed to perform those tests? How is the testing performed?

7. What is the disposition of incoming inspection records?

8. How is traceability of materials received in lots, such as weld wire and coating

powders, ensured?

9. Does the manual contain procedures for suspected unapproved parts (SUP)

formal training, detecting and reporting SUP?

10/6/17 AC 145-9A

Appendix B

B-9

B.12.4 Preliminary Inspection.

1. Who (by title) will perform this inspection, and how will it be performed?

2. When is this inspection performed?

3. How will the inspection be recorded?

4. If the inspection reveals discrepancies, how are they recorded?

5. How is corrective action taken to correct any discrepancies?

6. Do the records show the relationship between the discrepancies found and the

corrective action taken?

7. Is the record of this inspection made part of the work order file

(work package)?

8. How is traceability of life limits and/or time since overhaul ensured?

9. How are the parts identified if acceptable and if not acceptable?

10. Does the manual include procedures to ensure that the records (work package)

are kept with the parts?

11. Does the manual include a procedure to ensure that current technical data is

available before inspection?

12. Does the manual include procedures for detecting and reporting unapproved

parts?

13. Does the manual include a procedure for reporting failures, malfunctions, or

defects of an article?

B.12.5 Hidden Damage Inspection.

1. Who (by title) will perform the inspection?

2. How will the inspection be recorded?

3. If defects are noted, where will they be recorded?

4. Does the inspection include areas adjacent to obvious damage?

5. Who will communicate with the customer?

6. Is the record of this inspection made part of the work order file?

B.12.6 In-Process Inspection.

1. Who (by title) will perform the inspection, and how is it performed?

2. How will the inspection be recorded?

3. If defects or discrepancies are noted, where will they be recorded?

4. Do the procedures allow steps to be performed out of sequence? If so, how is

this authorized and recorded?

10/6/17 AC 145-9A

Appendix B

B-10

5. If the in-process inspection results are not satisfactory, does the manual have

procedures governing rework?

6. Do the forms used in the inspection system record both the name of the person

who performed the work and the inspector?

7. Are the records of this inspection made part of the work order

(records package)?

8. Who determines when an in-process inspection is performed and how is that

determined?

9. Do the procedures describe the inspection of an article and review of

documentation for maintenance performed by a contracted facility?

B.12.7 Final Inspection.

1. Who (by title) will perform the inspection?

2. How will the inspection be recorded?

3. If the final inspection is not satisfactory, does the manual have procedures

governing rework?

4. Before the final airworthiness determination is made, are all other

maintenance, inspection forms, and records checked for completion? How is

this indicated?

5. How is the inspection performed?

6. After the final inspection is completed, how are the articles identified?

7. Does the manual include procedures for when the final inspection results in

accepting or rejecting the article?

8. If the repair station performs 100-hour and/or annual inspections, does the

manual include procedures addressing the use of inspection cards and/or

forms, checklists, etc., to record the inspection and correction of any

discrepancies? Where the operator has an FAA-approved minimum equipment

list (MEL), are procedures for the deferral of inoperative equipment included?

9. If the maintenance performed was a major repair or major alteration, does the

manual include procedures to ensure that the inspector who inspects the article

and approves it for return to service is trained, qualified, and authorized?

B.12.8 Work Signoff.

1. Who (by title) issues the stamps, badges, or authorizations?

2. Do the procedures ensure that the method used can be traced to the individual

who was issued the authorization (a list of names and stamps or similar

document)?

3. Does the manual include procedures to check that the stamps (if used) are still

legible?

10/6/17 AC 145-9A

Appendix B

B-11

4. Do the procedures ensure that the stamp, badge, or authorization is returned to

or revoked by the responsible manager after termination or reassignment of an

employee?

5. Does the training include security procedures for the system used (stamps or

electronic)?

B.12.9 Approval for Return to Service.

1. Does the form meet the requirements of part 43, §§ 43.9 and 43.11?

2. Who (by title) is authorized to complete the form? How is he or she

authorized?

3. Do the procedures ensure that a qualified and authorized person can assume

the responsibilities of this task if the person who normally performs it is not

available (e.g., is sick or on vacation)?

4. Does the maintenance release document include or reference a list of

approved parts?

5. Do the procedures ensure that only those articles for which the repair station is

rated are approved for return to service?

6. Do the procedures describe how the repair station will determine if the repair

or alteration is major? If the maintenance was a major repair or major

alteration, do the procedures describe how it will be recorded?

7. Who (by title) is authorized to complete FAA Form 337, Major Repair and

Alteration (Airframe, Powerplant, Propeller, or Appliance), and how is that

person authorized?

8. What records are given to the customer, and what records are maintained on

file at the repair station?

B.13 Required Records and Recordkeeping.

1. Who (by title) is responsible for maintaining the recordkeeping system?

2. What documents are included in a typical records package? What additional

forms may be included?

3. Where are the records stored?

4. Who (by title) reviews records for accuracy and completeness before approval

for return to service? Is the individual trained?

5. If the repair station uses electronic records, does the manual describe the

procedures, including security, backup, and retrieval?

6. Are the records in English, and do they meet (at a minimum) the requirements

of § 43.9?

7. What records will be provided to the owner/operator?

10/6/17 AC 145-9A

Appendix B

B-12

8. How will the repair station process records received from contractors?

9. Are procedures for distribution and storage of FAA Form 337 included?

10. How are records of any special inspections, such as hydrostatic tests,

functional tests, and so forth, processed?

B.14 Calibration of Measuring and Test Equipment.

1. Who (by title) is responsible for the calibration system?

2. What is the basis for the test intervals, such as manufacturer, standard industry

practice, and so forth?

3. Is the calibration technique recommended by the manufacturer or standard

industry practice?

4. How is calibrated equipment identified?

5. Is the calibration technique documented?

6. What procedure is used to change calibration intervals?

7. Are actual calibration results recorded to justify changes to calibration

intervals?

8. Do the procedures ensure that calibration is traceable to the National Institute

of Standards and Technology (NIST), the manufacturer, or an acceptable

foreign or international standard?

9. Do the procedures ensure that equipment is removed from service and

calibrated when due?

10. Do the procedures include recall of any product inspected if the measuring

equipment was out of tolerance when the work was performed?

11. How is equipment that is not submitted for calibration when it is due handled

(e.g., when it is lost or overdue)?

12. How is calibration recorded? Are the actual results at each test point recorded?

13. If automated test equipment is used, is it included in the calibration system?

14. Does the procedure describe the information on the calibration label of the

equipment?

15. How is equipment that must be calibrated before each use identified and

recorded?

16. How is equipment that does not require calibration identified?

17. Do the procedures address the acceptance of new precision test equipment

into the inventory?

18. Do the procedures address calibration performed by an outside contractor?

19. Do the procedures address calibration of employee-owned tools?

10/6/17 AC 145-9A

Appendix B

B-13

20. Who (by title) is responsible for records of calibration received from outside

contractors?

21. Do the procedures address calibration requirements, standards,

documentation, and traceability of tools that the repair station has leased?

22. Do the procedures describe the review of the contracted calibration facility’s

records for traceability, accuracy, and acceptability?

23. If the facility includes an engine or auxiliary power unit (APU) test cell, does

the manual include procedures for correlation, calibration, and limitations,

if any?

24. If NDT is performed, does the manual include procedures for certification of

company-manufactured NDT inspection standards (if any are used)?

B.15 Taking Corrective Action on Deficiencies.

1. Who (by title) is responsible for the program?

2. How is the root cause of the problem determined?

3. Who (by title) will initiate corrective action?

4. How much time will be allowed to implement the corrective action?

5. Who (by title) will perform a followup audit of the corrective action to ensure

that it was effective?

6. What records will be maintained of the cause and corrective action taken?

Advisory Circular Feedback Form

If you find an error in this AC, have recommendations for improving it, or have suggestions for

new items/subjects to be added, you may let us know by contacting the Flight Standards

Directives Management Officer at [email protected].

Subject: AC 145-9A, Guide for Developing and Evaluating Repair Station and Quality Control Manuals

Date: _____________________

Please check all appropriate line items:

An error (procedural or typographical) has been noted in paragraph ____________

on page _______.

Recommend paragraph _____________ on page __________ be changed as follows:

______________________________________________________________________

In a future change to this AC, please cover the following subject:

(Briefly describe what you want added.)

______________________________________________________________________

Other comments:

______________________________________________________________________

I would like to discuss the above. Please contact me.

Submitted by: Date: ______________________