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Core Competencies

Menu Conceptualization

Event Ideation

Transformational Leadership

P&L Management

Professional Development

Project Management

Event Technology

Education and Professional

Development

2015 Convention Industry Council

Certified Meeting Professional (CMP)

2011 American Hotel and Lodging

Educational Institute

Certified Hospitality Educator (CHE)

2011 Starwood Convention Collection

Certified Convention Service Consultant

2008 National Association For Catering

and Events

Certified Professional in Catering and

Events (CPCE)

2007 Court of Master Sommeliers

1st Level Sommelier Certificate

2005 Culinary Institute of America

Bachelors in Culinary Arts Management

2003 Culinary Institute of America

Associate Degree in Culinary Arts

Leadership/Volunteer

Education Chair

National Association for Catering and

Events

2013-2014

Vice President

National Association For Catering and

Events Las Vegas Chapter

2010- 2011

PROFESSIONAL EXPERIENCE

YALE UNIVERSITY 2014 – Current

New Haven, CT

Managing Director of Catering

• Direct comprehensive catering operations including sales, culinary production and operations

• Transitioned customers from a static year round menu system to a quarterly updated seasonal selection

• Lead and direct over 200 unionized associates representing two distinct labor unions

• Provide exclusive catering services within Yale Commons, a 10,000 square foot historic dining hall

• Manage $6 Million catering budget across over 100 unique locations across campus

• Plan and execute events with over 2,000 attendees

• Implemented new CRM and diagramming systems within 90 Days

• Partnered with Senior Leadership Team on the opening of a new 15,000 square foot production facility

STARWOOD HOTELS 2011 – 2014

New York, NY

Meeting and Event Manager: Sheraton New York Times Square Hotel

• Plan and service groups utilizing our complete 60,000 square foot and 1780 room hotel

• Provide superior customer service for groups achieving a 95% perfect meeting planner survey score

• Train and develop four administrative associates and four executive meeting specialists

• Partner with a strongly unionized workforce to provide an exceptional quality of service to customers

• Service a variety of clients including: association, political, financial, consulting, pharmaceutical, technology, medical

education, and citywide programs often with excess of 2,500 participants

• Co-managed programs with dignitaries including President Barak Obama

• Produced and executed fast-paced, CEO level events with over 130 simultaneous breakouts in converted sleeping

rooms

• Two-time winner of property-wide Manager of the Quarter award and 2012 New York City Metro Market Convention

Services Manager of the Year award

THE VENETIAN AND PALAZZO RESORT HOTEL AND CASINO 2008 –

2011

Las Vegas, NV

Manager of Wedding Services

• Increased departmental profitability from 60.9% to 91.7%

• Created an interactive and visually stunning brochure of services with Venetian Advertising for potential brides

• Managed, trained and developed a team of four Wedding Event Planners, one Manager and one Assistant

• Oversaw and directed over 1000 weddings per year including 130 receptions

• Created and deployed a new incentive program increasing net income 15% with no impact to costs

• Strengthened financial and performance relationships with entertainment, décor, floral and photography partners

resulting in a 20% increase in net profit

• Directed two weddings for billionaires with budgets in excess of $300,000 each

• Executed 90 weddings in one day for 10-10-2010 which was the largest wedding day in Venetian history

Catering and Conference Manager

• Planned and executed events with 500 suites on peak nights, with over 1,500 attendees

• Partnered with Senior Management on conferences with over 30,000 attendees

• Executed VIP events for Casino Marketing including New Years Eve and Chinese New Year for top 5% of customers

• Marketed, Planned and executed concert events for over 5,000 attendees including Fergie, Live and Sara Bareilles

• Participated as a key member of the team in achieving annual revenue of $100 Million

James Filtz, CHE, CPCE, CMP

1111 Prospect Street C: 203-222-2222

New Haven, CT 06511 james.filtz@yale.edu

Summary

Highly driven event leader with a diverse background seeking a position with a growing team which has a strong sense of values,

direction and advancement opportunities. Efficient, organized and business-driven team player with a make-it-happen attitude.

Innovative and entrepreneurial spirit ready to take on anything that comes his way!

Conferences

NACE Experience Conferences

Phoenix, Baltimore, Chicago, New Orleans, Austin,

Charlotte and Philadelphia

2015, 2014, 2013, 2012, 2010, 2009 and 2008

Catersource Conference and Tradeshow

Las Vegas, NV

2015, 2010, 2009 and 208

NACE Leadership Summit

Henderson, NV and Portland OR

2008 and 2010

What people are saying…

“I have worked on several large programs

with James over the last two years. James is

a detailed and professional conference

manager. He is knowledgeable and always

maintains a professional manner. He is a

pleasure to work with. I would recommend

him on a personal and professional level.

His work ethic is high and he goes above

and beyond to ensure the best possible

customer service experience.”

-Susan Genicevitch, Vice President, Event and

Roadshow Marketing at Barclays

“I had the opportunity to work very closely

with James for 2 years at the Sheraton New

York Hotel and Towers. As a Convention

Service Manager, James flawlessly

managed many of my customers events and

conventions, regularly exceeding the highest

of expectations. At all times I have found

James to be, dependable, reliable, hard-

working, conscientious and honest. James

would make a great addition to any team

and his positive can do attitude allows him to

thrive under deadlines and pressure

situations. I endorse James and would be

happy to provide additional information if

required.”

-Alex Racciopi, Account Director, Starwood New York

City Metro Market Sales

“When I met James, he had the difficult

challenge of increasing revenues for the

Venetian's Wedding Chapel while also

dealing with turnover in the department. It

was a pleasure to work with James to help

find the right talent in his department while

also working with him to find a compensation

strategy that would retain his team.

James is a progressive manager who works

diligently to suffice the needs of his guests

and his team while maintaining a positive

attitude to all. He is an asset to any

organization he works in.”

-Dan Nogal, Director of Employment and Compensation

The Venetian | The Palazzo

THE INTERNATIONAL SCHOOL OF HOSPITALITY 2008 – CURRENT

Las Vegas, NV

Instructor and Curriculum Advisor

• Collaborated with school leadership to develop the Art of Food and Beverage Curriculum

• Instructed the Art of Food and Beverage, Wedding Coordination and Design and Conference Management and

Event Planning courses

• Strengthened institutional reach and recognition as a frequent panelist in courses related to other subject matter

areas

• Expanded culinary and wine sales and service expertise throughout all curriculum areas

LOEWS LAKE LAS VEGAS RESORT 2006 – 2008

Henderson, NV

Catering and Conference Manager

• Developed new wedding packages which grew average checks from $90 to $145

• Grew sales from $600,000 per year to $1.2 million in food, beverage and room rental

• Created value-added services increasing profitability by 30%

• Generated $130k in definite booked events per month

• Structured vendor contracts to ensure a high degree of profitability

• Managed a team of several coordinators all of which were promoted to managerial roles

• Designed site-visit standards and business tracking solutions increasing efficiency by 100%

• Attracted elite media events which expanded wedding sales by 30%

• Exceled at creating exceptionally detailed wedding event orders and diagrams

• Expert in cultivating high end, high revenue generating social clientele

• Prolific in the local, corporate, and wedding business community

THE HYATT REGENCY LAKE LAS VEGAS RESORT, CASINO AND SPA 2005 – 2006

Henderson, NV

Catering Manager

• Sold over 170 groups including weddings, corporate and social events

• Planned events for high end clientele such as Christian Dior and Louis Vuitton

• Solicited and Coordinated Multicultural and International Weddings

• Averaged 120% of Sales Quota

Corporate Management Trainee

• Hand-picked by Hyatt Corporate Human Resources to have a Food and Beverage focus at one of their marquee

properties

• Participated in weekly departmental rotations within all Hotel departments

• Received training in employee specific line-level and managerial skills

• Participated in Human Resources employee appreciation events

• Provided operational suggestions and performance management observations with Hotel Leadership team

THE HOTEL DUPONT April 2002 – August 2002

Culinary Externship

• Selected from a highly competitive pool of candidates to be only one of two externs

• Mentored by the Hotel Executive Chef and Executive Pastry Chef

• Weekly training and skill development in cold food production, bakery and pastry, and meat and fish fabrication

• Training on Cook-Chill systems for corporate wide production of soups, sauces, stocks and salad dressings

• Mastered culinary skills in over 12 culinary departments within my 20 week externship

• Upon graduation was offered a position by my mentor and Executive Chef

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