Resume Rescources for Student Employees

Resume Resource and Guide to Student Jobs and Related

Competencies

Note: This Housing & Food Services (HFS) guide is intended to give examples of how to describe the job and the skills students may gain during

employment on their resumes. It should be used as a starting point, and students are encouraged to expand upon the information in this guide.

The University of Washington (UW) Career Center is a great place to go for more tips and resume-writing assistance

(http://careers.washington.edu).

Table of Contents

UW Dining Positions

Student Dining Staff (Barista) ...................................... Page 1

Student Dining Staff (General, Non-Coordinator) ....... Page 2

Student Catering Kitchen Assistant ............................. Page 3

Student Catering Server ............................................... Page 4

Student Cultivate Waitstaff ......................................... Page 5

Student Coordinator for UW Dining .......................... .Page 6

UW Dining Student Systems Assistant ....................... Page 7

UW Dining Vending Student Assistant ....................... Page 8

UW Dining Student Café Driver Assistant .................. Page 9

Residential Life Positions

Resident Adviser ........................................................ Page 10

Assistant Resident Director (Student) ........................ Page 11

Fitness Center West Student Attendant .................... Page 12

Fitness Center West Student Lead ............................. Page 13

Administrative Positions

Student Desk Representative ..................................... Page 14

Student Desk Representative Lead ............................ Page 15

Student Office Assistant ............................................. Page 17

Student Conference Office Assistant ......................... Page 18

Student Assistant for Human Resources.................... Page 19

Student Facilities Design Assistant ............................. Page 20

Student IT Help Desk Technician ................................ Page 21

Communications and Marketing Positions

Student Marketing Assistant ...................................... Page 22

Student Graphic Designer .......................................... Page 23

Student Multimedia Coordinator/Videographer ....... Page 24

Facilities Services Position

Summer Housekeeper ............................................... Page 25

Student Dining Staff (Barista)

Examples of How to Summarize the Job

Examples of Career-Relevant Skills for Each HFS

Student Job

Examples of How to Describe Skills on a Resume

Prepare a variety of coffee and tea-based

beverages in a Starbucks Licensed Store,

Starbucks Proudly Served location or at one of our

Husky Grind cafes. In addition to preparing

beverages, portion, heat and serve a variety of

menu items including pastries, sandwiches, soups

and salads.

Reports to: Manager

 Clear verbal and written communication

 Customer service focus

 Knowledge of dining operations and food

safety

 Resourcefulness and the ability to synthesize

information

 Accountability

 Attention to detail

 Communicate with internal and external

customers

 Ability to work autonomously

 Problem solving and critical thinking

 Time management and prioritization

 Flexibility

 Initiative and responsiveness

 Build and foster collaborative relationships

in a diverse workplace

 Kitchen-specific skills (i.e., knife skills, using

commercial dish washers, following recipes,

plating food)

 Operate point-of-sale systems

 Apply proprietary branding standards

 Provided efficient, helpful and responsive

service to dining customers

 Applied critical thinking skills and

decisiveness to address critical and time-

sensitive customer service and operational

issues

 Worked effectively with a diverse staff to

provide students, staff and faculty with

exceptional dining experiences and quality

service

 Organized work using time-management

and prioritization skills to complete assigned

tasks

 Interpreted and followed complex

instructions for preparing and cooking menu

items

 Followed safety procedures for handling

knives and commercial kitchen equipment

 Tabulated and compiled inventory of food

and supplies

 Monitored and maintained par levels of food

and supplies essential to the operation

 Worked effectively with people from diverse

age groups, backgrounds, and cultures

 Adhered to product and service branding

Student Dining Staff (General, Non-Coordinator)

Examples of How to Summarize the Job

Examples of Career-Relevant Skills for Each HFS

Student Job

Examples of How to Describe Skills on a Resume

Support food service by preparing and plating

food, bussing tables, operating cash registers,

taking payments, and cleaning, including

removing and recycling trash and compost.

Reports to: Manager

 Clear verbal and written communication

 Customer service focus

 Knowledge of dining operations and food

safety

 Resourcefulness and the ability to synthesize

information

 Accountability

 Attention to detail

 Communicate with internal and external

customers

 Ability to work autonomously

 Problem solving and critical thinking

 Time management and prioritization

 Flexibility

 Initiative and responsiveness

 Build and foster collaborative relationships

in a diverse workplace

 Kitchen-specific skills (i.e., knife skills, using

commercial dish washers, following recipes,

plating food)

 Operate point-of-sale systems

 Provided efficient, helpful and responsive

service to dining customers

 Applied critical thinking skills and

decisiveness to address critical and time-

sensitive customer service and operational

issues

 Worked effectively with a diverse staff to

provide students, staff and faculty with

exceptional dining experiences and quality

service

 Organized work using time-management

and prioritization skills to complete assigned

tasks

 Interpreted and followed complex

instructions for preparing and cooking menu

items

 Followed safety procedures for handling

knives and commercial kitchen equipment

 Tabulated and compiled inventory of food

and supplies

 Monitored and maintained par levels of food

and supplies essential to the operation

 Worked effectively with people from diverse

age groups, backgrounds, and cultures

Student Catering Kitchen Assistant

Examples of How to Summarize the Job

Examples of Career-Relevant Skills

Examples of How to Describe Skills on a Resume

Support food service production by preparing

food, cleaning, delivering and serving food and

beverages as well as washing dishes and doing

laundry.

Reports to: Executive Chef and Sous Chef

 Knowledge of dining operations, and food

handling and sanitation guidelines

 Clear verbal and written communication

 Resourcefulness and the ability to synthesize

information

 Accountability

 Attention to detail

 Communicate with internal and external

customers

 Ability to work autonomously

 Problem solving and critical thinking

 Time management and prioritization

 Flexibility

 Initiative and responsiveness

 Build and foster collaborative relationships

in a diverse workplace

 Kitchen-specific skills (i.e., knife skills, using

commercial dish washers, following recipes)

 Worked collaboratively with a variety of

colleagues in catering, sales, service and

food production in a multimillion-dollar

catering operation

 Interpreted and followed complex

instructions for preparing and cooking menu

items

 Followed safety procedures for handling

knives and commercial kitchen equipment

 Provided timely and accurate reports to

supervisors on work production and

activities

 Tabulated and compiled inventory of food

and supplies

 Maintained par levels of food and supplies

essential to the operation

 Acted with a sense of urgency in identifying

operational issues and the resources needed

to resolve them

 Worked effectively with people from diverse

age groups, backgrounds and cultures

Student Catering Server

Examples of How to Summarize the Job

Examples of Career-Relevant Skills

Examples of How to Describe Skills on a Resume

Support service to catering customers by

delivering and serving food and beverages.

Participate in the setup, takedown and table

service for banquets and catered events.

Reports to: Catering Operations Manager

 Knowledge of dining operations, and food

handling and sanitation guidelines

 Clear verbal and written communication

 Customer service focus

 Resourcefulness and the ability to synthesize

information

 Accountability

 Attention to detail

 Communicate with internal and external

customers

 Ability to work autonomously

 Problem solving and critical thinking

 Time management and prioritization

 Flexibility

 Initiative and responsiveness

 Build and foster collaborative relationships

in a diverse workplace

 Event execution

 Provided efficient, helpful and responsive

service to catering event guests

 Learned and applied proper food safety and

handling guidelines

 Applied critical thinking skills and

decisiveness to address critical and time-

sensitive customer service and operational

issues

 Used time-management and prioritization

skills in individual and teamwork settings to

complete assigned work on time

 Participated in the inventory of food and

supplies

 Monitored and maintained par levels of food

and supplies essential to the operation

 Identified operational issues and determined

the appropriate resources needed to resolve

problems in a timely manner

 Worked effectively with people from diverse

age groups, backgrounds and cultures

 Provided timely and accurate reports to

supervisors on work production and

activities

Student Cultivate Waitstaff

Examples of How to Summarize the Job

Examples of Career-Relevant Skills

Examples of How to Describe Skills on a

Resume

Wait tables and work collaboratively with

kitchen staff to ensure that customer orders are

organized so that each table receives the orders

at once and that the menu items are freshly

prepared and served at the appropriate

temperature.

Reports to: Assistant Manager

 Knowledge of dining operations, and food

handling and sanitation guidelines

 Clear verbal and written communication

 Customer service focus

 Resourcefulness and the ability to

synthesize information

 Accountability

 Attention to detail

 Communicate with internal and external

customers

 Ability to work autonomously

 Problem solving and critical thinking

 Time management and prioritization

 Flexibility

 Initiative and responsiveness

 Build and foster collaborative relationships

in a diverse workplace

 Provided efficient, helpful and responsive

service to restaurant guests

 Explained daily menu offerings, including

ingredients, made suggestions based on

customer tastes, and assisted guests with

allergies in the selection of appropriate

items

 Learned to read nonverbal gestures to

anticipate and address customer questions

and concerns

 Maintained serving standards and followed

proper food-handling and sanitation

guidelines

 Worked in a restaurant environment that

required coordination of tasks and

collaboration with a variety of colleagues

 Used time-management and prioritization

skills to provide efficient, helpful and

responsive customer service

 Developed a body of knowledge about

dining and restaurant service that allowed

me to be effective in addressing time-

sensitive issues

 Worked effectively with people from

diverse age groups, backgrounds and

cultures

Student Coordinator for UW Dining

Examples of How to Summarize the Job

Examples of Career-Relevant Skills

Examples of How to Describe Skills on a Resume

Support the manager through delegated

responsibility for leadership of student

employees, including assigning, instructing

and checking work as well as providing key

input to the manager on staffing and the

student-customer perspective. Perform

administrative tasks and work alongside

student staff in service and production

areas.

Reports to: Manager

 Knowledge of dining operations, and

food handling and sanitation guidelines

 Clear verbal and written communication

 Understand and communicate complex

policies and procedures

 Build and foster collaborative

relationships in a diverse workplace

 Time management and prioritization

 Problem solving and critical thinking

 Resourcefulness and the ability to

synthesize information

 Accountability

 Attention to detail

 Initiative and responsiveness

 Inventory management

 Customer service focus

 Confidentiality

 Ability to work autonomously

 Manage team dynamics and conflict

resolution

 Motivate others

 Effectively train others

 Assigned and delegated work to student staff

 Instructed students and provided performance

feedback to my supervisor

 Motivated student staff through modeling

strong organizational skills and work ethics

 Reinforced to student staff how their work

related to the department’s priorities and

goals

 Ensured that workplace-safety and food-safety

procedures were followed

 Provided feedback to student staff about their

performance and followed up with retraining

or redirection as needed to meet expectations

 Reinforced good work through individual and

team recognition

 Provided students, staff and faculty with

exceptional dining experiences and quality

service

 Organized work using time-management and

prioritization skills

 Exercised proper judgment to determine

appropriate resources needed to resolve

problems in a timely manner

 Worked effectively with people from diverse

age groups, backgrounds and cultures

UW Dining Student Systems Assistant

Examples of How to Summarize the Job

Examples of Career-Relevant Skills

Examples of How to Describe Skills on a

Resume

Perform a variety of administrative and

technical tasks and projects, execute

technical processes and perform data entry.

Reports to: UW Dining Systems Specialist

 Clear verbal and written

communication

 Build and foster collaborative

relationships in a diverse workplace

 Time management and prioritization

 Problem solving and critical thinking

 Flexibility

 Accountability

 Initiative and responsiveness

 Customer service focus

 Ability to work autonomously

 Knowledge of primary inventory and

purchasing system with an emphasis on

accurate receiving processes and

financial accountability

 Gather, organize and interpret data

 Attention to detail

 Resourcefulness and the ability to

synthesize information

 Organized work using time-

management and prioritization skills to

complete short- and long-term projects

 Completed work assignments with a

sense of urgency and attention to detail

 Worked effectively as an individual

contributor and team member

 Solicited constructive feedback from

my supervisor and peers and used it to

improve performance

 Applied knowledge of what was urgent

and important to compile and

disseminate critical information to staff

 Prepared and reviewed documents and

reports used by management

 Monitored and maintained the

inventory of supplies

 Worked effectively with people from

diverse age groups, backgrounds and

cultures

UW Dining Vending Student Assistant

Examples of How to Summarize the Job

Examples of Career-Relevant Skills

Examples of How to Describe Skills on a

Resume

Support vending operations. Monitor the

functionality of vending machines distributed

throughout a large urban campus. Make site

visits and perform project work.

Reports to: Vending Manager

 Understand and communicate complex

policies and procedures

 Clear verbal and written

communication

 Build and foster collaborative

relationships in a diverse workplace

 Time management and prioritization

 Problem solving and critical thinking

 Flexibility

 Accountability

 Confidentiality

 Initiative and responsiveness

 Project management

 Knowledge of various systems and

technical skills

 Customer service focus

 Ability to work autonomously

 Gather, organize and interpret data for

problem solving and decision making

 Supported operations that were

distributed throughout the UW’s main

campus and branches in Tacoma and

Bothell

 Used tact, diplomacy and collaboration

in resolving service issues with the

vending machines

 Completed work assignments with a

sense of urgency and attention to detail

 Organized work using time-

management and prioritization skills

 Monitored program activity and alerted

supervisor to concerning issues and

trends

 Analyzed and diagnosed issues and

determined the resources needed for

timely resolution

 Collected data and generated reports

on the vending program

 Worked effectively with people from

diverse age groups, backgrounds and

cultures

UW Dining Student Café Driver Assistant

Examples of How to Summarize the Job

Examples of Career-Relevant Skills

Examples of How to Describe Skills on a

Resume

Accompany the Cafés Driver in making

deliveries by loading and unloading

perishable and non-perishable items for the

café units on campus.

Reports to: Cafés Manager

 Knowledge of complex policies and

procedures

 Clear verbal and written

communication

 Build and foster collaborative

relationships in a diverse workplace

 Time management and prioritization

 Initiative and responsiveness

 Problem solving and critical thinking

 Flexibility

 Accountability

 Customer service focus

 Ability to work autonomously

 Attention to detail

 Knowledge of various systems and

technical skills

 Resourcefulness and the ability to

synthesize information

 Work with outside vendors

 Organization

 Invoice tracking and inventory

management

 Supported café operations that were

distributed throughout the UW’s main

campus

 Worked collaboratively with a variety of

staff to deliver and stock units with

accurate inventories of food and

merchandise

 Completed work assignments with a

sense of urgency and attention to detail

 Managed complex projects that

required teamwork and collaboration

 Contributed to my unit’s effectiveness

through participation in staff meetings

and improvement initiatives

 Addressed operational issues with my

supervisor to ensure that high levels of

service were maintained

 Worked effectively with people from

diverse age groups, backgrounds and

cultures

Resident Adviser

Examples of How to Summarize the Job

Examples of Career-Relevant Skills

Examples of How to Describe Skills on a

Resume

Represent the mission, values and goals of the

Department in a live-in capacity with peers

that demands a variety of leadership,

teamwork and team-building skills. Enforce

policies, procedures and the conduct code.

Support and encourage students to make the

most of their Husky Experience by exploring

their identity, developing meaningful

relationships, making intentional choices

about their UW experience and focusing on

their trajectory at the UW and beyond.

Reports to: Resident Director

 Understand and communicate complex

policies and procedures

 Clear verbal and written communication

and public speaking

 Build and foster collaborative

relationships in a diverse workplace

 Time management and prioritization

 Problem solving and critical thinking

 Flexibility

 Accountability

 Confidentiality

 Initiative and responsiveness

 Customer service focus

 Ability to work autonomously

 Understand and manage team dynamics

 Motivate others

 Event planning and project management

 Crisis response and risk/safety

assessment

 Peer counseling and mediation

 Conflict resolution

 Effectively managed confidential

information

 Organized work using time-management

and prioritization skills

 Performed all work accurately with

attention to urgency and detail

 Collaborated with colleagues in a large

diverse department to assist customers

and implement procedures

 Exemplified autonomous work habits for

staff and volunteers

 Spoke publicly to diverse audiences to

communicate critical information about

safety and standards of behavior

 Assessed situations for risk and safety

concerns and communicated with

supervisor as appropriate

 Utilized peer counseling skills to support

students in crisis

 Recruited, selected, trained and

motivated volunteers responsible for

planning community events

Assistant Resident Director (Student)

Examples of How to Summarize the Job

Examples of Career-Relevant Skills

Examples of How to Describe Skills on a

Resume

Provide leadership to Resident Advisers in a

live-in capacity with peers that demands a

variety of leadership, teamwork and team-

building skills. Enforce policies, procedures

and the conduct code. Participate in and

facilitate a team approach with coworkers,

complete necessary administrative tasks, and

provide appropriate customer service to

students and visitors.

Reports to: Resident Director

 Understand and communicate complex

policies and procedures

 Clear verbal and written communication

and public speaking

 Build and foster collaborative

relationships in a diverse workplace

 Time management and prioritization

 Problem solving and critical thinking

 Flexibility

 Accountability

 Confidentiality

 Initiative and responsiveness

 Customer service focus

 Ability to work autonomously

 Understand and manage team dynamics

 Motivate others

 Effectively train others

 Event planning and project management

 Manage fiscal resources

 Crisis response and risk/safety

assessment

 Peer counseling, advising and mediation

 Conflict resolution

 Provide performance-based feedback

about other staff

 Worked in an environment where

confidentiality, accuracy and attention to

detail were essential

 Organized work using time-management

and prioritization skills

 Performed all work accurately with

attention to urgency and detail

 Led effective training for staff and

volunteers

 Collaborated with colleagues in a large

diverse department to assist customers

and implement procedures

 Exemplified autonomous work habits for

staff and volunteers

 Oversaw the work of staff and volunteers

to ensure timely and accurate task

completion

 Spoke publicly to diverse audiences to

communicate critical information about

safety and standards of behavior

 Assessed situations for risk and safety

concerns and communicated with

supervisor as appropriate

 Utilized peer counseling skills to support

students in crisis

 Recruited, selected, trained and

motivated staff and volunteers

responsible for planning community

events

Fitness Center West Student Attendant

Examples of How to Summarize the Job

Examples of Career-Relevant Skills

Examples of How to Describe Skills on a

Resume

Maintain a safe environment for students to

use the fitness equipment and other fitness

center resources by monitoring the use of

the facility and equipment and intervening

when necessary to prevent accidents and

damage.

Reports to: Elm Hall Resident Director

 Understand and communicate complex

policies and procedures

 Clear verbal and written

communication

 Build and foster collaborative

relationships in a diverse workplace

 Time management and prioritization

 Problem solving and critical thinking

 Flexibility

 Accountability

 Confidentiality

 Initiative and responsiveness

 Customer service focus

 Ability to work autonomously

 Served as a resource for guests in a

busy work environment similar to a

health club or gym

 Communicated effectively with

residents on facility policies and

educated them on appropriate use of

equipment

 Collected data and generated reports

on facility use

 Made independent decisions based on

my assessment of the situation,

knowledge of the work and my

supervisor’s expectations

 Worked independently on short- and

long-term assigned tasks and met

established deadlines for projects

 Worked effectively with people from

diverse age groups, backgrounds and

cultures

Fitness Center West Student Lead

Examples of How to Summarize the Job

Examples of Career-Relevant Skills

Examples of How to Describe Skills on a

Resume

Support the operation of the fitness center

through delegated responsibility for

leadership of student employees, including

assigning, instructing and checking work as

well as providing key input to the manager

on staffing and operational needs and

concerns.

Ensure that staff and operations are efficient,

effective, resourceful, professional, helpful

and responsive to the needs of residents.

Reports to: Elm Hall Residence Director

 Understand and communicate complex

policies and procedures

 Clear verbal and written

communication

 Build and foster collaborative

relationships in a diverse workplace

 Time management and prioritization

 Problem solving and critical thinking

 Flexibility

 Accountability

 Confidentiality

 Initiative and responsiveness

 Customer service focus

 Ability to work autonomously

 Understand and manage team

dynamics

 Motivate others

 Effectively train others

 Conflict resolution

 Provide performance-based feedback

about other staff

 Led student staff in a busy work

environment similar to a health club or

gym

 Assigned and delegated work to

student staff

 Instructed students and provided

feedback on their performance to my

supervisor

 Motivated student staff through

modeling strong organizational skills

and work ethics

 Exemplified autonomous work habits

for student staff

 Administered training for student staff

 Created staffing schedules

 Worked in an environment where

confidentiality, accuracy and attention

to detail were essential

 Worked effective as an individual

contributor and team member

 Organized work using time-

management and prioritization skills

 Worked effectively with people from

diverse age groups, backgrounds and

cultures

Student Desk Representative

Examples of How to Summarize the Job

Examples of Career-Relevant Skills

Examples of How to Describe Skills on a

Resume

Provide front-desk services to student

residents, guests and visitors that are

efficient, effective, professional, courteous,

polite and helpful and responsive to the

needs of residents.

Reports to: Desk Supervisor

 Understand and communicate complex

policies and procedures

 Clear verbal and written

communication

 Build and foster collaborative

relationships in a diverse workplace

 Time management and prioritization

 Problem solving and critical thinking

 Resourcefulness and the ability to

synthesize information

 Use of Microsoft Office, SharePoint, SC

Logic, Catalyst, inventory systems and

databases

 Accountability

 Initiative and responsiveness

 Inventory management

 Attention to detail

 Customer service focus

 Handle confidential information

sensitively and according to FERPA

guidelines

 Ability to work autonomously

 Crisis response and risk/safety

assessment

 Worked as a host to students at a

residence hall front desk on the UW’s

main campus

 Worked collaboratively with colleagues

from Residential Life, Facilities Services

and UW Police to ensure smooth

residence hall operations

 Effectively handled confidential

information

 Carried out work assignments

accurately and with attention to detail

 Organized work using time-

management and prioritization skills

 Effectively communicated complex

departmental policies and procedures

to customers

 Demonstrated effective work

relationships with people from diverse

age groups, backgrounds and cultures

 Identified issues and determined the

appropriate resources needed to

resolve problems in a timely manner

 Assessed situations for risk and safety

concerns and took appropriate action

 Promoted and exemplified the core

values of Desk Services and HFS

Student Desk Representative Lead

Examples of How to Summarize the Job

Examples of Career-Relevant Skills

Examples of How to Describe Skills on a

Resume

Serve as a primary assistant to the Residence

Hall Office Support Supervisor or the

Program Support Supervisor for Desk

Services. Provide leadership to student

employees and ensure that services are

efficient, effective, professional, courteous,

polite and helpful and responsive to the

needs of residents.

Reports to: Desk Supervisor

 Understand and communicate complex

policies and procedures

 Clear verbal and written

communication

 Build and foster collaborative

relationships in a diverse workplace

 Time management and prioritization

 Problem solving and critical thinking

 Resourcefulness and the ability to

synthesize information

 Use of Microsoft Office, SharePoint,

various databases and inventory-

management software

 Accountability

 Attention to detail

 Initiative and responsiveness

 Inventory management

 Customer service focus

 Confidentiality and adherence to FERPA

guidelines

 Ability to work autonomously

 Crisis response and risk/safety

assessment

 Manage team dynamics and conflict

resolution

 Motivate others

 Effectively train others

 Project management

 Worked as a host to students at a

residence hall front desk on the UW’s

main campus

 Worked collaboratively with a variety of

colleagues from Residential Life,

Facilities Services and UW Police to

ensure smooth residence hall

operations

 Effectively handled confidential

information

 Carried out work assignments

accurately and with attention to detail

 Organized work using time-

management and prioritization skills

 Led effective training especially in key

record maintenance to ensure facility

security

 Oversaw the daily work and tasks of

other staff and provided leadership and

direction that ensured high-quality and

responsive service for residents, staff

and guests

 Used sound judgement in assessing

situations for risk and safety concerns

and taking the appropriate action

 Conveyed important information

thoroughly to supervisors

 Interpreted, communicated and

assisted in enforcing complex

departmental policies and procedures

Student Desk Representative Lead

Examples of How to Summarize the Job

Examples of Career-Relevant Skills

Examples of How to Describe Skills on a

Resume

 Worked effectively with people from

diverse age groups, backgrounds and

cultures

Student Office Assistant

Examples of How to Summarize the Job

Examples of Career-Relevant Skills

Examples of How to Describe Skills on a

Resume

Perform clerical duties including copying

materials, filing documents, posting records,

answering telephones, receiving visitors, and

receiving and distributing mail and other

materials.

Reports to: Resident Director and

Administrative Coordinator

 Understand and communicate complex

policies and procedures

 Clear verbal and written

communication

 Build and foster collaborative

relationships in a diverse workplace

 Accountability

 Attention to detail

 Customer service focus

 Time management and prioritization

 Problem solving and critical thinking

 Resourcefulness and the ability to

synthesize information

 Use of Microsoft Office, SharePoint,

inventory systems and databases

 Initiative and responsiveness

 Inventory management

 Handle confidential information

sensitively and according to FERPA

guidelines

 Ability to work autonomously

 Worked in an environment where

confidentiality, accuracy and attention

to detail were essential

 Carried out work assignments

accurately and with attention to detail

 Met supervisor’s deadlines and goals

through individual and team

contributions

 Collaborated with colleagues in a large

diverse department to provide

excellent customer service

 Worked effectively with people from

diverse age groups, backgrounds and

cultures

 Compiled and disseminated

information to supervisors and

colleagues

 Prepared, reviewed and edited

important documents

 Inventoried and maintained supplies

essential to the operation

 Effectively communicated complex

departmental policies and procedures

to customers

 Identified issues and determined

appropriate resources needed to

resolve problems in a timely manner

Student Conference Office Assistant

Examples of How to Summarize the Job

Examples of Career-Relevant Skills

Examples of How to Describe Skills on a

Resume

Provide services to conference groups and

campus guests during the summer

conference season while supporting HFS

Conference Services staff in the coordination

of conference arrangements and

management of UW facilities.

Reports to: Conference Services Operations

Manager

 Understand and communicate complex

policies and procedures

 Clear verbal and written

communication

 Build and foster collaborative

relationships in a diverse workplace

 Prepare and maintain reports

 Collaborate with marketing to develop

directional and informational signage

 Time management and prioritization

 Problem solving and critical thinking

 Conflict management

 Flexibility

 Accountability

 Confidentiality

 Initiative and responsiveness

 Customer service focus

 Ability to work autonomously

 Event planning and project

management

 Worked in an environment similar to a

hotel conference center, where

summer conference guests were

hosted in the residence halls

 Assisted in conference planning and

communicating conference information

 Performed work in collaboration with a

diverse group of campus partners to

coordinate all aspects of a conference

including dining services,

entertainment and unique facility

requests

 Addressed critical and time-sensitive

customer and operational issues

effectively

 Carried out work assignments

accurately and with attention to detail

 Prepared and organized reports

regarding departmental operations

 Explained departmental processes to

other staff, guests and customers

 Worked effectively with people from

diverse age groups, backgrounds and

cultures

Student Assistant for Human Resources

Examples of How to Summarize the Job

Examples of Career-Relevant Skills

Examples of How to Describe Skills on a Resume

Provide entry-level human resources services

coordinating the hiring of students for dining

positions, conducting reference checks, and

assisting with online screening, data entry,

filing and other duties.

Reports to: Human Resources Specialist

 Understand and communicate complex

policies and procedures

 Clear verbal and written

communication

 Build and foster collaborative

relationships in a diverse workplace

 Customer service focus

 Confidentiality

 Resourcefulness and the ability to

synthesize information

 Accountability

 Attention to detail

 Communication with internal and

external customers

 Ability to work autonomously

 Initiative and responsiveness

 Problem solving and critical thinking

 Time management and prioritization

 Flexibility

 Worked in Human Resources for a department

with approximately 1,200 student employees

 Effectively handled confidential information.

 Managed information with accuracy and

attention to detail

 Organized work using time-management and

prioritization skills

 Met supervisor’s deadlines and goals through

individual and team contributions

 Collaborated with colleagues in a large diverse

department to provide excellent customer

service

 Worked effectively with people from diverse age

groups, backgrounds and cultures

 Explained complex policies and procedures for

international students

 Confirmed employment verification and criminal

background checks

 Maintained and reported on key recruitment

metrics

 Reviewed student applications in an online

system to place students based on their

availability, interests and qualifications

 Composed announcements for open student

positions and published them internally and

externally

 Greeted and provided a welcoming environment

for job applicants, staff and visitors

 Worked effectively with people from diverse age

groups, backgrounds and cultures

Student Facilities Design Assistant

Examples of How to Summarize the Job

Examples of Career-Relevant Skills

Examples of How to Describe Skills on a

Resume

Participate in the design, development and

coordination of HFS projects under the

direction of the Facilities Design Manager

and the Assistant Director for Facilities

Operations.

Reports to: Facilities Design Manager and

Assistant Director of Facilities Operations

 Clear verbal and written

communication

 Build and foster collaborative

relationships in a diverse workplace

 Resourcefulness and the ability to

synthesize information

 Accountability

 Attention to detail

 Customer service focus

 Ability to work autonomously

 Problem solving and critical thinking

 Time management and prioritization

 Flexibility

 Knowledge of various systems and

technical skills:

o Exposure to construction drawings

and specifications

o Familiarity with sustainability best

practices and LEED standards

o Interior space planning experience

o AutoCAD drafting

 Initiative and responsiveness

 Worked in a student housing

environment on the UW campus that

provided services to residence halls,

dining units and business offices

 Worked effectively with people from

diverse age groups, backgrounds and

cultures

 Organized work using time-

management and prioritization skills to

complete short- and long-term tasks

and projects

 Assisted in all phases of the design

process including programming,

developing concepts, color selection,

material selection, managing

documents and specifications

 Coordinated with vendors for

installation and maintenance projects

 Conveyed information and status of

projects to supervisor

 Applied practical design theory to

achieving project goals

 Worked collaboratively with a variety of

colleagues

 Solicited constructive feedback and

used it to improve performance and

project results

Student IT Help Desk Technician

Examples of How to Summarize the Job

Examples of Career-Relevant Skills

Examples of How to Describe Skills on a

Resume

Respond to IT Help Desk customer requests

and needs by providing professional, timely

and thorough support and service.

Reports to: HFS Technical Manager

 Understand and communicate complex

policies and procedures

 Clear verbal and written

communication

 Build and foster collaborative

relationships in a diverse workplace

 Time management and prioritization

 Problem solving and critical thinking

 Flexibility

 Accountability

 Confidentiality

 Initiative and responsiveness

 Project Management

 Knowledge of various systems and

technical skills

 Customer service focus

 Ability to work autonomously

 Gather, organize and interpret data for

problem solving and decision making

 Worked in a large UW department with

multiple, diverse units and complex

operating environments and interfaces

 Detected, analyzed and resolved

computer hardware, software and

network problems

 Installed and maintained computer

hardware and software

 Worked independently on short- and

long-term tasks

 Worked effectively as an individual

contributor and team member

 Provided clear and useful instructional

training to colleagues and customers

 Collaborated with colleagues in a large,

diverse department to assist customers

and implement IT solutions with

attention to detail

 Assisted staff by efficiently assessing

and addressing critical and/or time-

sensitive IT issues or concerns

 Managed projects using time

management and prioritization skills in

individual and teamwork settings while

meeting deadlines

 Worked effectively with people from

diverse age groups, backgrounds and

cultures

Student Marketing Assistant

Examples of How to Summarize the Job

Examples of Career-Relevant Skills

Examples of How to Describe Skills on a

Resume

Assist the marketing team on a variety of

marketing tasks and projects, including basic

errands and office tasks. May manage

marketing projects under minimal

supervision.

Reports to: Marketing Manager

Creative Services Manager

 Clear verbal and written

communication

 Build and foster collaborative

relationships in a diverse workplace

 Confidentiality

 Understand policies and procedures

 Knowledge of various systems and

technical skills including design

software for the Web and print

 Gather, organize and interpret data

 Time management and prioritization

 Problem solving and critical thinking

 Flexibility

 Accountability

 Initiative and responsiveness

 Customer service focus

 Ability to work autonomously

 Produced quality campaigns by

applying practical marketing and design

theory

 Collaborated with diverse staff and

customers to design marketing

concepts that achieved the desired

project goals

 Prepared and reviewed important

documents

 Inventoried and maintained supplies

essential to the operation/office

 Managed short- and long-term projects

 Organized work using time-

management and prioritization skills

 Solicited constructive feedback and

used it to improve performance and

projects

 Worked effectively with people from

diverse age groups, backgrounds and

cultures

Student Graphic Designer

Examples of How to Summarize the Job

Examples of Career-Relevant Skills

Examples of How to Describe Skills on a

Resume

Support the design and production of a

variety of marketing pieces for HFS with

emphasis on graphic design.

Reports to: Creative Services Manager

 Clear verbal and written

communication

 Build and foster collaborative

relationships in a diverse workplace

 Time management and prioritization

 Problem solving and critical thinking

 Flexibility

 Accountability

 Initiative and responsiveness

 Customer service focus

 Ability to work autonomously

 Knowledge of various systems and

technical skills including design

software for the Web and print

 Gather, organize and interpret data

 Produced quality designs by applying

practical design theory

 Collaborated with other graphic

designers and diverse customers to

create design concepts that achieved

desired project goals

 Managed short- and long-term projects

 Organized work using time-

management and prioritization skills

 Solicited constructive feedback and

used it to improve performance and

projects

 Worked effectively with people from

diverse age groups, backgrounds and

cultures

Student Social Media & Multimedia Coordinator

Examples of How to Summarize the Job

Examples of Career-Relevant Skills

Examples of How to Describe Skills on a

Resume

Conceptualize, develop and produce

multimedia projects and assist in maintaining

a social media presence for Housing & Food

Services.

Reports to: Project & New Media Manager

 Clear verbal and written

communication

 Build and foster collaborative

relationships in a diverse workplace

 Time management and prioritization

 Problem solving and critical thinking

 Flexibility

 Accountability

 Initiative and responsiveness

 Customer service focus

 Ability to work independently

 Knowledge of various systems and

technical skills (i.e., video/photography

using Nikon and Canon DSLRs).

Proficient with Mac and PC, iLife,

Microsoft Office and Adobe Creative

Suite (primarily Premiere Pro,

Photoshop and InDesign)

 Gather, organize and interpret data

 Attention to detail

 Resourcefulness and the ability to

synthesize information

 Communication with internal and

external customers

 Budgeting

 Worked effectively with people from

diverse age groups, backgrounds and

cultures

 Produced, created and edited content

for use in a variety of mediums

 Managed, evaluated and disseminated

important information to residents,

prospective residents and campus

partners

 Worked collaboratively to

conceptualize, develop and produce

multimedia projects

 Performed work requiring a high

degree of attention to detail

 Employed thorough knowledge of

popular media such as Facebook,

Twitter and Instagram to efficiently

maintain the department’s social media

presence

 Managed short- and long-term projects

 Organized work using time-

management and prioritization skills

 Solicited constructive feedback and

used it to improve performance

Summer Housekeeper

Examples of How to Summarize the Job

Examples of Career-Relevant Skills

Examples of How to Describe Skills on a

Resume

Perform housekeeping duties for summer

conference guests with an emphasis on

customer service that is efficient and

effective. Represent the UW and HFS

positively to conference guests by sharing in

Facilities Services and Planning’s core values

of planning, partnership, proactive

communication, and excellent customer

service while providing physical

environments that are clean, sustainable,

safe and secure.

Reports to: Facilities Custodial Supervisor

 Clear verbal and written

communication

 Build and foster collaborative

relationships in a diverse workplace

 Resourcefulness and the ability to

synthesize information

 Accountability

 Attention to detail

 Customer service focus

 Ability to work autonomously

 Problem solving and critical thinking

 Time management and prioritization

 Flexibility

 Knowledge of cleaning procedures and

other relevant HFS policies and

procedures in order to provide safe and

responsive service to guests

 Initiative and responsiveness

 Teamwork

 Ability to take feedback and use it to

improve performance

 Worked in an environment similar to a

hotel or conference center

 Worked effectively as an individual

contributor and team member

 Worked effectively with people from

diverse age groups, backgrounds and

cultures

 Collaborated with the team to

efficiently complete daily cleaning and

related tasks

 Organized work using time-

management and prioritization skills

 Conveyed important information to

supervisors when status updates were

needed

 Demonstrated a sense of urgency and

thoroughness in assessing situations for

risk and safety, and reporting them to

supervisors

 Solicited constructive feedback and

used it to improve performance

 Explained complex departmental

policies and procedures to customers

 Identified issues and determined

appropriate resources needed to

resolve problems in a timely manner

Final Draft – 9/21/15