FBIJobs Applicant Portal: Frequently Asked Questions and Answers

FBIJOBS APPLICANT PORTAL

FREQUENTLY ASKED QUESTIONS AND ANSWERS

TABLE OF CONTENTS

Apply.fbijobs.gov...........................................2

• Apply.fbijobs.gov vs. fbijobs.gov

Back Button...................................................2

• Cannot See Back Button

Contact..........................................................3

• Who to Contact for Questions

Logging into Account....................................3

• Cannot Log In

My Notications.............................................4

• Don’t See Job Offer in My Notications

• Cannot View Job Offer in My Notications

• Delete Account or Disable Notications

Reapply .........................................................5

• How to Reapply to a Job Posting

Account Information.....................................5

• Personal Information/Documents

Disappearing in Account

• Update Social Security Number (SSN)

• Cannot Add Self-Reported Language(s)

• Change Primary Email for Account

My Application...............................................6

• Started Application but Lost Progress

• Status of Application or Background

Investigation

Job Postings..................................................7

• FBI Honors Internship or Collegiate Hiring

Initiative

Approved for Hire Prole..............................7

• Cannot Add Location Preferences

Intelligence Analyst Application...................7

• Question about Application

Special Agent Applicant................................8

• Question about Application

• Have not Received Phase I Invitation Email

• Phase I or Phase II Related Question

• Special Agent Applicant Portal

• Cannot Find Timeslot to Schedule

Appointment

• Need Process Field Oce Updated

Application Attachments............................10

• Delete or Attach Documents

• Upload Resume to Non-Special Agent Job

Application

• Upload Resume to Special Agent Job

Application

• Upload Attachment Other Than Resume to

Job Application

• Upload Resume or any Documents to Global

Prole

FBIJOBS APPLICANT PORTAL

Frequently Asked Questions and Answers

What is the difference between fbijobs.gov and

apply.fbijobs.gov?

FBIJobs.gov and apply.fbijobs.gov are connected, but they are two different websites. Fbijobs.gov is the

public facing website that anyone can discover from a web browser search engine. On the FBIJobs website

you can:

• Explore job descriptions, minimum qualications, and locations

• View eligibility, hiring process, and benets information

• Learn about diversity, equity, and inclusion initiatives at the FBI

Apply.fbijobs.gov is the Oracle Application Portal that is connected to FBIJobs. This is where you can view

open job opportunities and apply to them. You can access the Application Portal by typing in apply.fbijobs.gov

directly into your browser. On the Application Portal you can:

• Create a prole

• Search job openings

• View exact job requirements

• Submit job applications

• Track applications

• Submit required application documents

Why can’t I see a back button on the Application Portal

(apply.fbijobs.gov)?

The Application Portal (apply.fbijobs.gov) will display a back button after you have selected a particular job

from the list in order to return to the main list of jobs.

• If you are accessing the Application Portal via fbijobs.gov (e.g. “View all Jobs” button or “Sign In” button),

and are not seeing the back button on the Application Portal, it could be because you have opened it in a

new tab rather than the same tab. The link to the Application Portal will open in the same tab by default.

• If you want to open the Application Portal in a separate tab, you can type apply.fbijobs.gov directly into your

browser search engine in a new tab.

FBIJOBS APPLICANT PORTAL

Frequently Asked Questions and Answers

Who can I contact if I have a question about the

apply.fbijobs.gov Application Portal?

You can click the vertical triple dot icon on the top right-hand corner of the apply.fbijobs.gov Application

Portal of and select the Contact Us button from the dropdown.

What if I cannot log into my FBIJobs Account?

Ensure you are using the correct username and password combination for your FBIJobs account.

If you have forgotten your FBIJobs account username, select Sign In, and then click on Forgot User Name.

In the Primary Email Address eld, enter the email address associated with your account. Next, select Email

User Name and then select OK. Your user name will be sent to the email address associated with your

FBIJobs account. Be sure to check your Spam or Junk folder for this email.

If you have forgotten your FBIJobs account password, select Sign In, then select Forgot Password, then enter

your User Name, and select Email New Password. Select OK to request a new password.

You will receive a temporary password to the email address associated with the FBIJobs account for which

you entered the username. Be sure to check your Spam or Junk folder for this email.

Please note: When you receive the temporary password, we advise that you “type in” the temporary password

into the eld just as you see it and do not copy and paste. If you try to copy and paste the temporary

password, it will appear as if extra characters have been added - please ignore the extra characters if you are

trying to proceed.

Use your username and the temporary password provided in the automated email to log into your FBIJobs

account. You will immediately be asked to create a new password. If you no longer have access to the email

address you used for your FBIJobs account, please reach out to your Human Resources point of contact or

the Human Resources point of contact listed on the job announcement for assistance.

FBIJOBS APPLICANT PORTAL

Frequently Asked Questions and Answers

What if I don’t see my job offer in My Notications in my

FBIJobs account?

It may take up to 24 hours for your conditional or nal job offer to post to the My Notications page of your

FBIJobs account once you see an offer status update on the My Applications page of your account. If your

offer does not appear in My Notications after 24 hours, you may submit an inquiry to FBIJobs Help via the

What if I cannot view my job offer in My Notications?

We recommend you use Google Chrome or Microsoft Edge to access your FBIJobs account, and to use a

desktop computer rather than a mobile device.Ensure you have turned off any pop-up blockers that may

prevent you from opening attachments.

If you still encounter issues viewing your job offer, log out of your account and close your browser windows.

Open a new browser window.To clear your browser cache, press the CTRL, SHIFT, and DELETE keys at the

same time or navigate to the Clear browsing data window in Google Chrome or the Cookies and site data

window in Microsoft Edge through the settings for your browser. Follow the prompts to delete all browser

data for All Time and ensure you check all of the available checkboxes listed.For Google Chrome, ensure you

select all the available checkboxes on the Advanced tab.Next, close all browser windows again and open

a new Google Chrome or Microsoft Edge browser window (open the browser for which you just cleared the

cache).

If you still cannot view your offer after following these steps, please submit an inquiry to FBIJobs Help via the

What if I want to delete my FBIJobs account or disable

notications?

Your FBIJobs account cannot be deleted, deactivated, or disabled; however, your account does become

inactive after 365 days of inactivity.

If you would like to disable any notications, follow these steps:

1. Navigate to My Notications in your FBIJobs account.

2. Select Manage Communication Preferences in the top left of the page.

3. Select No for each notication method you would like to opt of (e.g., “I would like to receive notications

via email”).

FBIJOBS APPLICANT PORTAL

Frequently Asked Questions and Answers

What if I would like to reapply to a job posting?

If you have been disqualied on an application because you made an error in your responses to the

preliminary screening questions or you would like to amend your submitted application, you may reapply to

the job posting if the job announcement is still open.

If your application has been submitted and your application is not in a processing status, you may withdraw

your application and reapply to the posting; if you cannot withdraw your application, you may still be able to

reapply. You cannot delete a submitted application; you may only withdraw it.

To withdraw your application, select on the caret/right arrow symbol to the right of your application on the My

Applications page, and select Withdraw Application.

What if my personal information or documents keep

disappearing in my FBIJobs account?

As a security feature of the site, if you have not applied to a job or have had no activity within your account in

the past 365 days, your personal information (such as your address and phone number) and/or your attached

documents will temporarily not appear.

You must re-enter your information if asked, and once you apply to a job again in your account, your

information will automatically save.Your documents should also then appear automatically.

What if I need to update my Social Security Number (SSN)?

Please reach out to your HR point of contact or Applicant Coordinator to have your SSN updated.

If you have not yet submitted an application and therefore do not have an HR point of contact, please contact

the point of contact listed in the job announcement to which you are applying.In the meantime, you may

submit your application.Once your application is processed, you may contact your HR POC or AC to update

your SSN.

FBIJOBS APPLICANT PORTAL

Frequently Asked Questions and Answers

What if I cannot add my Self-Reported Language(s) to my

Application?

Please follow these steps:

1. Sign into your FBIJobs account and navigate to your open application.On the self-reported languages

step of your application, delete all self-reported languages.Note, you may need to delete the rst

language listed before you can delete other entries.

2. Select Previous to return to the previous step and then select Next to return to the self-reported languages

step, which should now have no responses.

3. You should now be able to add one entry per language.You may only add one entry per language.

What if I want to change my Primary Email Address on my

FBIJobs account?

Your primary email address is the email address you will use to retrieve your user name and temporary

password reset. It is also the main email address to which your notications will be sent if you have email

notications enabled. You may change the primary email address tied to your FBIJobs account by navigating

to My Account Information when logged into your FBIJobs account. Select the caret/right arrow symbol to the

right of your primary email address at the bottom of the My Account Information page. You may not use the

same email address for multiple FBIJobs account.

What if I started an application but lost my progress?

If you see your application draft in My Applications, select the caret/right arrow symbol to the right of the

application and select to Continue Application.If you do not see your application draft in My Applications, you

may reapply to the job posting if the announcement is still open.

Tip: Be sure to select Save as Draft before you advance to each step of your application. You will see the

following message

FBIJOBS APPLICANT PORTAL

Frequently Asked Questions and Answers

What if I have a question about the status of my application

or background investigation?

You may view your application status at the top of the My Applications page in your FBIJobs account. Please

reach out to your human resources point of contact for specic questions regarding your application, hiring,

or background investigation status.

If you are a special agent applicant, please reach out to your Applicant Coordinator, your New Agent/

Analyst Testing and Selection Unit point of contact, or processing eld oce. If you do not know the contact

information of your processing eld oce, use the Find a Special Agent Recruiter feature on FBIJobs.gov

(Find a Recruiter) to locate the contact information of your nearest eld oce.

Where can I nd job postings for the FBI Honors Internship

Program (HIP) or Collegiate Hiring Initiative (CHI)?

To nd current postings and announcements, visit apply.fbijobs.gov and select View Jobs. To search for HIP

or CHI postings when they are offered, enter a keyword such as “honors” or “chi” into the Search Postings

search box at the top of the page.

Select Start at the top right of a job announcement to begin your application. You will be prompted to sign in

or create an FBIJobs account.

What if I cannot add Location Preferences to my Approved

for Hire Prole?

Your Approved for Hire prole must me active to add location preferences in your prole. To add locations

preferences, navigate to the bottom of the Approve for Hire prole page, use the magnifying glass button to

select a location from the drop down (you are unable to type directly into the eld). The default number of

location preference selections is six; to make up to ten selections, click the plus (+) arrow on the page to add

more selections.

What if I am an intelligence analyst applicant and have a

question?

If you have a question about an intelligence analyst matter, you may email FBI_Sta[email protected]

regarding intelligence analyst application matters or email [email protected] regarding intelligence analyst

testing matters (Intelligence Analyst Phase 1, 2, or 3 Testing).

FBIJOBS APPLICANT PORTAL

Frequently Asked Questions and Answers

What if I am a special agent applicant and have a question

about the application?

Please email [email protected] with questions regarding the special agent application.

For questions regarding your application status, contact your processing eld oce. If you do not know the

contact information of your processing eld oce, use the Find a Special Agent Recruiter feature on FBIJobs.

gov (Find a Recruiter) to locate the contact information of your nearest eld oce.

What if I am a special agent applicant and have not received

my Phase 1 invitation email?

If you have received a notication in the Next Steps section of your Special Agent Applicant Portal notifying

you to “Check your email for information about scheduling and completing your Phase 1 Test”, but you have

not received this email yet, please continue to check your email.

If you still have not received the invitation email within a week, please email [email protected].

If you have other questions regarding your Phase 1 status, please contact your New Agent/Analyst Testing

and Selection Unit point of contact.

What if I am a special agent applicant and have a Phase 1-

or Phase 2-related question?

If you have a question regarding your Phase 1 or Phase 2 written assessments, please email FBISASS@FBI.

gov.

If you have other questions regarding your Phase 1 or 2 status, please contact your New Agent/Analyst

Testing and Selection Unit point of contact. For other questions regarding your special agent application

status, contact your processing eld oce. If you do not know the contact information of your processing

eld oce, use the Find a Special Agent Recruiter feature on FBIJobs.gov (Find a Recruiter) to locate the

contact information of your nearest eld oce.

FBIJOBS APPLICANT PORTAL

Frequently Asked Questions and Answers

What is the Special Agent Applicant Portal?

The Special Agent (SA) Applicant Portal is a dashboard that appears in SA applicants’ FBIJobs accounts

after they have passed the SA Phase 1 process. The SA Applicant Portal is used to schedule the following

appointment types for SA applicants:

1. Meet and Greet (Not Phase 1)

2. Phase 2 Interview and Written Assessments

3. Physical Fitness Test (PFT)

For non-technical questions regarding your Special Agent Applicant Portal, please reach out to your

processing eld oce point of contact or your applicant coordinator.If you do not know the contact

information of your processing eld oce, use the Find a Special Agent Recruiter feature on FBIJobs.gov

(Find a Recruiter) to locate the contact information of your nearest eld oce.

For any technical questions regarding your Special Agent Applicant Portal, please consult the FAQs listed on

this page, or submit an inquiry to FBIJobs Help via the Contact Us online inquiry form.

What if I am a Special Agent applicant and cannot nd a

timeslot to schedule an appointment in the Special Agent

Applicant Portal?

Please continue to check the Special Agent Applicant Portal for appointment openings.

What if I am a special agent applicant and need my

processing eld ofce updated?

Please update your address in your FBIJobs Account and reach out to your applicant coordinator or

processing eld oce. If you do not know the contact information of your processing eld oce, use the Find

a Special Agent Recruiter feature on FBIJobs.gov (Find a Recruiter) to locate the contact information of your

nearest eld oce.

FBIJOBS APPLICANT PORTAL

Frequently Asked Questions and Answers

How do I delete or attach documents?

It can take a day or two for attachments uploaded to a submitted application or uploaded to your global

prole to appear on your My Applications page of your FBIJobs account.

If you still do not see your attachments or are having trouble attaching a document to an application or to your

global prole, rst ensure you are using a Google Chrome or Microsoft Edge browser on a computer instead

of a mobile device to access your FBIJobs account. Also try logging out of your account and opening a new

Google Chrome or Microsoft Edge browser window. To clear your browser cache, press the CTRL, SHIFT,

and DELETE keys at the same time or navigate to the Clear browsing data window in Google Chrome or the

Cookies and site data window in Microsoft Edge through the settings for your browser. Follow the prompts to

delete all browser data for All Time and ensure you check all of the available checkboxes listed. For Google

Chrome, ensure you select all the available checkboxes on the Advanced tab. Next, close all browser windows

again and open a new Google Chrome or Microsoft Edge browser window (open the browser for which you

just cleared the cache). Finally, log into your FBIJobs account with your username and password.

Once you have submitted an application, you cannot edit the application or its attachments. For non-special

agent applications, if you would like to add a document that you did not include in your submitted application,

you may withdraw your application and reapply if the job announcement is still open and your application

is not in a processing status; when you reapply, you may then add the desired document(s) to your new

application. Alternatively, you may upload the desired document(s) to your global prole (see instructions

below). For intelligence analyst or special agent applications, if you are requested to upload an updated

resume, you may upload the desired document to your global prole (see instructions below).

Listed below are detailed instructions for all types of attachments. Click the attachment type to view the

instructions:

1. To upload your resume in a non-Special Agent job application (usually this is Step 3 of a job application)

2. To upload your resume in a Special Agent job application (usually this is Step 5 of a Special Agent

application)

3. To upload an attachment other than your resume in a job application (usually this is Step 5 or 6 of a job

application)

4. To upload your resume or any document to your global prole

FBIJOBS APPLICANT PORTAL

Frequently Asked Questions and Answers

To upload your resume in a non-special agent job

application (usually this is Step 3 of a job application).

1. Select the Attach Resume button to attach a new resume or select the Use Existing Resume button to

attach a resume used on a previous application, if applicable. See screenshot immediately below:

2. If selecting the Use Existing Resume button to attach a resume used on a previous application, the Use

Existing Resume window will appear. Select the desired resume from the list of resumes that will appear

under the My Resumes section. See screenshot showing the top of this window immediately below:

3. If selecting the Attach Resume button to attach a new resume, the File Attachment window will appear.

Select My Device. See screenshot immediately below:

4. Select the desired document from your les saved on your device.

FBIJOBS APPLICANT PORTAL

Frequently Asked Questions and Answers

5. The selected document should appear at the bottom of the File Attachment window. See screenshot

immediately below:

6. Click the Upload button.

7. The File Attachment window should then show that the upload is complete. See screenshot immediately

below:

8. Click the Done button.

9. The resume should now appear under the Resume Attachment (Required) section. See screenshot

immediately below:

10. To remove the attachment and attach a different document, click on Change Resume and re-perform the

steps previously outlined..

FBIJOBS APPLICANT PORTAL

Frequently Asked Questions and Answers

To upload your resume in a special agent job application

(usually this is Step 5 of a Special Agent application)

1. Select the Add Attachment button under the Attachments section to attach a resume. See screenshot

immediately below:

2. In the Add Attachment window that appears, select Attachment Type “Other”. See examples in

screenshots further below.

3. For Attachment Title, you must:

• Type an attachment title directly into the Attachment Title eld. The title can be different than the le

name.

• Make sure the attachment title is unique; it cannot share a title with anything you have uploaded

previously. We suggest you describe the le type in the attachment title (example: Resume 2-4-2022).

4. Click the Continue button.

FBIJOBS APPLICANT PORTAL

Frequently Asked Questions and Answers

5. Select the desired document from your les saved on your device.

6. The selected document should appear at the bottom of the File Attachment window.

7. Click the Upload button.

8. The File Attachment window should then show that the upload is complete.

9. Click the Done button.

FBIJOBS APPLICANT PORTAL

Frequently Asked Questions and Answers

10. The Add Attachment window will reappear.

11. Click the Done button.

12. The document should now appear under the Attachments section.

13. Add any other required documents (see additional instructions below) and click Next to continue with

your application.

FBIJOBS APPLICANT PORTAL

Frequently Asked Questions and Answers

To upload an attachment other than your resume in a job

application (usually this is Step 5 or 6 of a job application),

please follow these steps:

1. Select the Add Attachment button under the “Attachments” section, or, if you have already added at least

one attachment, click the plus sign (+) under the Attachments section.

2. In the Add Attachment window that appears, select the applicable Attachment Type. For instance, if

uploading a transcript, select Global Transcript; if uploading a DD-214 document, select DD-214; if

uploading a School Certication Form, select School Certication Form; etc. See screenshot further

below.

For Attachment Title, you must:

• Type the attachment title directly into the Attachment Title eld. This title can be different than the le

name.

• Make sure the attachment title is unique; it cannot share a title with anything you have uploaded

previously. We suggest you describe the le type in the attachment title (example: Resume 9-21-2021).

FBIJOBS APPLICANT PORTAL

Frequently Asked Questions and Answers

3. Click the Continue button. See screenshot immediately below:

4. On the File Attachment window that appears, select My Device.

5. Select the desired document from your les saved on your device.

6. The selected document should appear at the bottom of the File Attachment window.

7. Click the Upload button.

FBIJOBS APPLICANT PORTAL

Frequently Asked Questions and Answers

8. The File Attachment window should then show that the upload is complete.

9. Click the Done button.

10. The Add Attachment window will reappear.

11. Click the Done button.

12. The document should now appear under the Attachments section.

FBIJOBS APPLICANT PORTAL

Frequently Asked Questions and Answers

13. To remove an attachment, click on the caret/right arrow symbol to the right of the attachment. In the Edit

Attachment window that appears, click on Delete. See screenshot immediately below:

FBIJOBS APPLICANT PORTAL

Frequently Asked Questions and Answers

To upload your resume or any document to your global

prole, please follow these steps:

1. At the bottom of the My Applications page in your FBIJobs account, you should see the My Cover Letters

and Attachments section. See the screenshot immediately below:

2. Click the plus sign (+) there to begin adding your document.

3. In the Add Attachment window that appears, select the applicable Attachment Type. For instance, if

uploading a resume, select Other; if uploading a transcript, select Global Transcript; if uploading a DD-214

document, select DD-214; if uploading a School Certication Form, select School Certication Form; etc.

See screenshot further below.

4. For Attachment Title, you must:

• Type the attachment title directly into the Attachment Title eld. This title can be different than the le

name.

• Make sure the attachment title is unique; it cannot share a title with anything you have uploaded

previously. We suggest you describe the le type in the attachment title (example: Transcript 9-22-

2021).

5. Click the Continue button.

FBIJOBS APPLICANT PORTAL

Frequently Asked Questions and Answers

6. On the File Attachment window that appears, select My Device. See screenshot immediately below:

7. Select the desired document from your les saved on your device.

8. The selected document should appear at the bottom of the File Attachment window.

9. Click the Upload button.

10. The File Attachment window should then show that the upload is complete. Click the Done button.

FBIJOBS APPLICANT PORTAL

Frequently Asked Questions and Answers

11. The Add Attachment window will reappear. See screenshot immediately below:

12. Click the Save button.

13. The document should now appear at the very bottom of the My Cover Letters and Attachments section at

the bottom of the My Applications page. “All” will be listed for the document in the “ID” column, indicating

it is globally-attached to your prole. See screenshot immediately below:

14. All documents currently attached to your global prole will appear as attached to all applications to which

you have applied and will appear as attached to all applications to which you will apply in the future, as

long as you do not delete the document from your global prole.

15. You may attach additional documents to your global prole using the steps detailed above, and you may

also delete any globally-attached documents by clicking on the caret/right arrow symbol to the right of

the attachment; in the Edit Attachment window that appears, click on Delete.