box and other products originally purchased
at a discount, we reserve the right to issue a
gift card or voucher for the current purchase
price plus tax of a comparable product. The
original product and purchase receipts must
be returned to Best Buy along with authorized
service repair receipts from three (3) separate
completed service repairs to qualify. One (1)
service request number, requiring func-
tional part(s) repair/replacement or technician
required adjustment is the equivalent of one
(1) repair. Keep your service receipts! Copies
of service receipts cannot be provided by us.
Preventative maintenance checks, consumer
requested alignments, bulb replacements,
cleanings, product diagnosis, customer educa-
tion, troubleshooting/telephone diagnosis,
accessory repairs/replacements, ice makers,
computer keyboards, speakers, head phones
or ear buds, laptop batteries, mouse repairs/
replacements, computer software related
problems, no fault found diagnosis and repairs
done outside the U.S.A. are not considered re-
pairs for the purposes of the No Lemon Policy.
This benefit does not apply to Renewal Plans.
G. Exclusions to Coverage.
This Plan does not cover: damage to your
product caused by accident (unless you have
purchased the optional ADH Coverage),
abuse, neglect, intentional physical damage,
misuse (including faulty installation, repair, or
maintenance by anyone other than an autho-
rized service provider), unauthorized modifica-
tion, viruses and/or spyware (unless you have
the Vi-Spy Coverage), performance failures
due to not maintaining firmware updates,
extreme environment (including extreme
temperature or humidity), external condensa-
tion, complete submersion in liquid (e.g. pool,
bathtub, etc.), lightning, static electricity, fire,
flood, insect infestation, rodents, war, terror-
ism, computer software related failures, Acts
of God or other external causes; products that
have been lost or stolen (this Plan only covers
products that are returned to us in their entire-
ty); cosmetic damage to your product includ-
ing but not limited to scratches, dents and bro-
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